Metrics Jobs in Hyderabad

Performance Test Engineer Full-Time | Hyderabad, India Department: Engineering Experience: 4 to 6 Years Location: On-site | Hyderabad, Telangana Work Hours: Flexibility to support US time zone Salary: Competitive, based on experience Job Summary We are hiring a skilled and analytical Performance Test Engineer to lead and execute performance testing initiatives for our enterprise-grade applications. This role is ideal for someone with hands-on experience in load testing, scalability analysis, and performance bottleneck resolution using tools like JMeter or LoadRunner. You'll collaborate with cross-functional teams to optimize system performance and ensure a seamless user experience at scale. Key Responsibilities Design and implement comprehensive performance test plans, including load, stress, and scalability testing. Identify and diagnose performance bottlenecks in backend systems, APIs, and databases. Collaborate with software developers, DevOps, and QA engineers to resolve performance issues and optimize infrastructure. Execute performance test scenarios using tools such as Apache JMeter, LoadRunner, or similar performance testing frameworks. Write and maintain performance test scripts and automation tools as required. Analyze test results, generate reports, and provide actionable insights and recommendations for system improvements. Advocate for performance engineering best practices across teams. Contribute to system architecture and capacity planning by offering data-driven insights. Stay up to date on emerging trends, tools, and methodologies in performance engineering and testing. Provide regular updates and performance metrics reports to leads and stakeholders. Required Skills & Qualifications Bachelor s degree in Computer Science, Engineering, or related discipline. 4 6 years of experience in software testing, with at least 2+ years of dedicated performance testing experience. Proficient in tools like JMeter, LoadRunner, or similar performance testing platforms. Strong scripting and debugging skills experience in Java or Python is a plus. Excellent understanding of SQL queries and database concepts for backend performance testing. Strong knowledge of SDLC and STLC, including test planning, test case creation, defect tracking, and reporting. Solid problem-solving skills with the ability to think critically and troubleshoot complex systems. Strong interpersonal and communication skills for collaboration with global teams. Ability to work during US time zones, when required. Preferred/Bonus Skills (Good to Have) Hands-on experience with Azure or other cloud platforms. Exposure to CI/CD pipelines and performance testing within DevOps workflows. Knowledge of additional scripting languages (e.g., Shell, PowerShell, Bash). Experience with monitoring tools like Grafana, New Relic, or Dynatrace. Work on high-scale enterprise platforms with real performance challenges. Collaborate with talented engineers across multiple geographies. Flexible work hours supporting US-based clients. Competitive salary and growth-oriented culture. Apply today to join us as a Performance Test Engineer in Hyderabad and help us scale our applications to the next level of performance and reliability!

Scrum Lead (Scrum Master) Full-Time | Hyderabad, India Department: Engineering PMO Location: On-site | Hyderabad, Telangana Experience: 5+ Years (2+ Years in Agile/Scrum Leadership) Salary: Competitive, based on experience Work Type: Full-Time Job Overview We re looking for an experienced and proactive Scrum Lead (Scrum Master) to join our Engineering PMO team at ZL. In this role, you ll champion Agile principles, facilitate Scrum ceremonies, and guide high-performing development teams toward consistent, timely, and high-quality product delivery. This is a key leadership position that combines team coaching, process facilitation, and delivery ownership in a dynamic and collaborative environment. Key Responsibilities Facilitate all core Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Mentor and support Scrum Teams and Product Owners in adopting and optimizing Agile methodologies. Proactively identify and remove blockers, enabling smooth and efficient workflows. Track and communicate team performance through Agile metrics such as velocity, burn-down/burn-up charts, and cumulative flow diagrams. Promote a culture of self-organization, continuous improvement, and collaborative problem-solving. Work with cross-functional teams, including developers, QA, and other Scrum Masters, to align delivery schedules and improve coordination. Ensure effective use of Agile tools, especially Jira and Confluence, for project tracking and documentation. Foster transparency and communication with stakeholders by delivering regular progress updates and sprint reports. Required Qualifications Bachelor s degree in Computer Science, Engineering, or related technical discipline. 5+ years of experience in software development or IT, with at least 2 years in a Scrum Master, Scrum Lead, or Agile Coach role. Strong understanding and practical application of Scrum, Agile frameworks, and SAFe methodologies. Certified Scrum Master (CSM), PSM I/II, or equivalent Agile certification highly preferred. Experience working with distributed or global teams in a fast-paced Agile environment. Proficient in Agile project management tools, especially Jira, Confluence, or similar platforms. Excellent facilitation, coaching, interpersonal, and communication skills. Preferred Skills (Nice to Have) Experience in Scaled Agile (SAFe) or other enterprise Agile frameworks. Background in engineering or software development. Exposure to Agile metrics dashboards, automation tools, and DevOps practices. Play a leadership role in driving Agile excellence within a high-impact engineering team. Work on innovative, large-scale enterprise platforms. Collaborate with a global team of talented professionals. Competitive salary and career growth opportunities. Apply now to join ZL as a Scrum Lead in our Hyderabad office and help shape the future of our engineering delivery. Qualification : Bachelor's degree in Computer Science, Engineering, or related field.

Position: Head of Operations Location: Hyderabad, India Experience: 7-10 years | Full-Time Company Overview: Our vision is to be the leading EdTech company catalyzing the transformation of engineering colleges in India. We envision a future where every engineering student gains access to holistic, industry-relevant education that enhances their skills and employability. Through innovation, we empower students by bridging the gap between academia and industry, shaping the next generation of highly skilled professionals who will contribute significantly to national development. About byteXL: byteXL is revolutionizing engineering education in India and beyond. We partner with colleges to deliver industry-aligned training programs, personalized learning pathways, and real-time analytics aimed at boosting student employability. As byteXL grows, the operations function remains central to driving our success. This is a high-impact opportunity to lead and shape that growth. Role Overview: You will own end-to-end operational strategy, driving efficiency and alignment across product, sales, delivery, and finance teams. You will manage relationships with colleges and institutional stakeholders, ensuring internal execution meets customer expectations and supports business objectives. Key Responsibilities: Lead and own the operations function, including strategy, execution, and delivery across departments. Build, mentor, and lead a high-performing operations team that thrives on ownership, learning, and results. Represent byteXL in client-facing interactions with college leadership such as TPOs, HODs, and Deans. Identify and implement operational improvements using data-driven insights and stakeholder feedback. Develop and enforce SOPs for delivery, reporting, invoicing, and student engagement workflows. Design and maintain performance dashboards that provide clear visibility into operational metrics (weekly, monthly, quarterly). Collaborate with finance and account managers to ensure timely invoicing and collections. Provide internal teams with actionable data insights from student engagement and program usage. Foster cross-functional collaboration to remove barriers and promote alignment across product, delivery, sales, and leadership. Anticipate risks and proactively resolve operational issues to maintain business continuity and customer satisfaction. Participate in leadership meetings, contributing to strategic planning and decision-making. Qualifications: 7-10 years of operations experience, preferably in EdTech, SaaS, or B2B services. Proven leadership capabilities with a track record of building and scaling effective teams. Experience working closely with clients, particularly large institutions or B2B accounts. Strong analytical skills and proficiency with data, reporting tools, and dashboards. Familiarity with accounting processes such as invoicing and collections. Excellent verbal and written communication skills for managing diverse internal and external stakeholders. High ownership mentality, bias for action, and ability to thrive in fast-evolving environments. Preferred / Bonus Skills: Experience building an operations function from the ground up. Prior work with engineering colleges or in the education sector. Hands-on knowledge of CRM, ERP systems, or data visualization tools such as Power BI or Tableau.

Position: Program Director Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is revolutionizing industrial operations by connecting front-line workers, back-office teams, and assets via a patented, code-free platform integrated with SAP and IBM Maximo. Our mobile solutions digitize complex, paper-based maintenance, operations, and supply chain processes, empowering leading global brands like Shell, UNICEF, and Reckitt Benckiser to improve asset uptime, productivity, and safety. Backed by Tiger Global and Vista Equity Partners, we aim to empower 350 million industrial workers worldwide with innovative connected worker experiences. Role Overview: We are seeking a Program Director to lead our Center of Excellence (COE) based in Hyderabad. Reporting to the VP of Professional Services, you will oversee the on-time delivery of a portfolio of projects managed by multiple Project Managers, establish and evolve PMO processes, manage project financials, and mentor project teams. You will also manage key customer relationships, support pre-sales activities, and serve as the escalation point for project risks and issues, ensuring exceptional customer satisfaction throughout implementation. Key Responsibilities: Program Leadership Provide thought leadership and strategic guidance to customer executives and implementation teams. Lead multiple projects across customers, ensuring governance, methodology, and best practices are followed. Establish and evolve COE processes, implementation methodologies, and governance models. Communicate portfolio status and risks to senior leadership. Support scoping, estimation, and proposal/SOW creation in collaboration with sales teams. Program Management Manage resource allocation and staffing based on customer needs. Build and maintain strong customer relationships and stakeholder engagement. Ensure SLA/KPI compliance and customer satisfaction across projects. Manage portfolio financials, including P&L oversight and budget adherence. Support recruitment and hiring of Project Managers. Project Management Oversight Enforce adherence to delivery methodologies and best practices across projects. Oversee project delivery quality, timelines, and budget compliance. Guide Project Managers in risk, issue resolution, and RAID management. Resolve escalated issues, manage team dynamics, and mentor delivery teams. What You Bring: Required Qualifications: 5+ years in program director or senior management roles. Deep knowledge of project/program management frameworks (Waterfall, Agile). Strong expertise in performance metrics, data analysis, budgeting, and reporting. Proficiency with MS Office and program management tools (Smartsheet, MS Project, Basecamp, etc.). Excellent organizational, leadership, and communication skills. Strategic business acumen and executive presence. Proven experience managing large SAP or SaaS implementation programs (EAM, PM, MM, WM, EWM). Skilled at prioritization, planning, and delivering complex projects. Preferred Qualifications: Bachelor s or Master s degree in management or relevant field. Experience with Big 5 consulting firms as associate partner/partner. Familiarity with JIRA project management, reporting, and dashboards. Industry knowledge in Mining, Utilities, Chemicals, Oil & Gas. What We Offer: Positive, innovative, and entrepreneurial work culture. Opportunities to lead impactful projects with global brands. Competitive salary and comprehensive benefits including family medical insurance and parental leave. Generous vacation and paid time off. Bi-annual performance reviews aligned with OKRs. Continuous learning through extensive e-learning resources. Participation in diverse interest groups and team activities. Innovapptive does not accept unsolicited resumes from search firms. Innovapptive is an equal opportunity employer committed to diversity and inclusion, providing equal consideration regardless of protected status under applicable laws. Qualification : Bachelors or Masters degree in management or relevant field.

Principal Software Engineer Database Store (PMTS) | Hyderabad, India Full-Time | Software Engineering | Salesforce Build the Future of Enterprise-Grade Cloud Databases at Massive Scale Join Salesforce s Salesforce Database (SDB) team in Hyderabad, where we design and build a highly available, resilient, and scalable distributed storage system powering Salesforce s core enterprise applications on public cloud infrastructure. We re pioneering next-generation cloud computing technologies with a strong focus on transactional and distributed systems that deliver world-class reliability and performance. If you are a seasoned software engineer or technical leader with deep expertise in RDBMS, distributed databases, and scalable storage architectures, this is your chance to drive innovation in enterprise cloud database technology at one of the world s fastest-growing tech companies. What You ll Do Lead the design, architecture, and hands-on development of scalable, fault-tolerant, and resilient distributed transactional systems Build and optimize highly available data storage solutions supporting mission-critical Salesforce applications Develop clean, high-quality code primarily in Java or C within Unix/Linux environments, applying modern OOP techniques and design patterns Utilize telemetry and metrics-driven development to ensure operational excellence and system health Collaborate in an Agile development environment, contributing to continual team process improvement Mentor junior engineers and actively participate in code reviews and testing to maintain high-quality standards Solve complex challenges related to clustering, system programming, and cloud-native deployment Work closely with cross-functional teams to innovate and deliver incremental, reliable system improvements on public cloud platforms Employ knowledge of Kubernetes, public cloud APIs, and distributed systems internals to optimize deployment and scalability Qualifications & Skills 15+ years of professional software engineering experience, or M.Tech with 12+ years of relevant experience Proven track record in designing and delivering large-scale distributed and transactional systems in enterprise production environments Strong proficiency in Java or C programming on Unix/Linux platforms Deep understanding of relational databases, distributed systems architecture, and fault-tolerant storage Experience using metrics, telemetry, and monitoring tools to drive system improvements and operational reliability Familiarity with Agile methodologies and commitment to continuous delivery and improvement Strong leadership skills with the ability to mentor, collaborate, and influence within a dynamic engineering team Practical knowledge of cloud infrastructure, Kubernetes, and deployment automation is highly desirable Benefits & Perks Comprehensive benefits including health and well-being reimbursements, parental leave, adoption and fertility support Access to world-class enablement and continuous learning via Trailhead and other platforms Regular 1:1 coaching sessions with executive leadership for career growth and mentorship Opportunity to participate in Salesforce s 1:1:1 philanthropy model and give back to the community Work in a fast-paced, metrics-driven, and collaborative culture focused on innovation and excellence

Job Opening: Social Media Manager Location: Hyderabad | Full-Time About Kore.ai Kore.ai is a globally recognized leader in the conversational AI space, helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Our no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from sectors such as banking, insurance, healthcare, telecom, retail, manufacturing, and more, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using AI-powered technology, we ve helped save over $500M for these companies. Our AI-first no-code platform includes solutions like SmartAssist (AI-first cloud contact center), BankAssist (AI-powered virtual assistant for retail banking), and others that optimize customer, employee, and agent experiences. Recognized by leading technology analysts like Gartner, Forrester, IDC, and others, we are a rapidly growing company and have recently secured Series C funding of $73.5M. About the Role We are looking for a strategic, data-driven, and highly creative Social Media Manager to elevate our brand presence and position social media as a key driver for brand building and lead generation. This role is for someone who lives and breathes social media, understands audience behavior, and can spark engaging conversations that drive business impact. The ideal candidate should be well-versed in social media management, content strategy, engagement tactics, analytics, and automation tools to maximize our reach and ROI. Key Responsibilities Social Media Strategy & Content Creation: Develop and execute a results-driven social media strategy aligned with lead generation and brand-building goals. Create compelling content: Craft engaging, conversation-driven content that positions us as a thought leader in B2B tech, AI, and enterprise automation. Repurpose content assets (blogs, whitepapers, reports) into various post formats like polls, carousels, and videos to maximize engagement. Community Engagement & Growth: Actively engage with audiences across LinkedIn, Twitter, YouTube, Instagram, and emerging platforms. Track conversations and join industry discussions to boost visibility. Analytics, Reporting & Optimization: Use tools like Sprout Social, Buffer, or Hootsuite for content scheduling, monitoring, and automation. Build reports to track engagement, follower growth, and lead generation. Lead Generation & Performance Tracking: Work with marketing teams to align social media with lead generation goals. Track social-driven leads, engagement-to-conversion rates, and impact on pipeline growth. Qualifications & Skills 5+ years of experience in social media management with proven success in B2B SaaS, AI, or enterprise tech. Strong storytelling and copywriting skills to craft posts that drive engagement and brand recall. Hands-on experience with social media management tools (Sprout Social, Buffer, Hootsuite, etc.). Expertise in social media analytics, reporting, and performance tracking. Knowledge of SEO, social media algorithms, and audience engagement strategies. 2+ years of experience with Figma and Canva for content creation and Asana for project management. Passion for emerging social media trends, AI-powered content strategies, and data-driven decision-making. An up-to-date portfolio of social media content, accounts, and performance metrics. Wow Factor 5+ years with Figma, with the ability to create, edit, and animate digital content. Knowledge of Adobe suite, particularly Premiere Pro and After Effects, for video editing and animation of digital ads. Experience with AI tools within apps for work, including building content bots that align with brand values. Work at the forefront of conversational AI technology, innovating for global enterprises. Join a rapidly growing company recognized by leading technology analysts in AI and automation. Be part of a passionate, diverse team driving AI innovations to enhance customer experiences worldwide. Founded in 2014 by serial entrepreneur Raj Koneru, Kore.ai is headquartered in Florida, USA, with additional offices in India, the UK, Germany, Korea, and Japan. We re a diverse team of 500+ professionals, led by seasoned leadership with a mission to push AI innovations to the next level and serve customers worldwide.

Summary: As an AI/ML Developer, you ll play a pivotal role in creating and delivering cutting-edge enterprise applications and automations using Infor s AI, RPA, and OS platform technology. Your mission will be to identify innovative use cases, develop proof of concepts (PoCs), and deliver enterprise automation solutions that elevate workforce productivity and improve business performance for our customers. Title: Software Engineer Experience: 2-5 years. Skill: AI/ML, Python, AWS, SQL Location: Hyderabad Key Responsibilities: Use Case Identification: Dive deep into customer requirements and business challenges. Identify innovative use cases that can be addressed through AI/ML solutions. Data Insights: Perform exploratory data analysis on large and complex datasets. Assess data quality, extract insights, and share findings. Data Preparation: Gather relevant datasets for training and testing. Clean, preprocess, and augment data to ensure suitability for AI tasks. Model Development: Train and fine-tune AI/ML models. Evaluate performance using appropriate metrics and benchmarks, optimizing for efficiency. Integration and Deployment: Collaborate with software engineers and developers to seamlessly integrate AI/ML models into enterprise systems and applications. Handle production deployment challenges. Continuous Improvement: Evaluate and enhance the performance and capabilities of deployed AI products. Monitor user feedback and iterate on models and algorithms to address limitations and enhance user experience. Proof of Concepts (PoCs): Develop PoCs to validate the feasibility and effectiveness of proposed solutions. Showcase the art of the possible to our clients. Collaboration with Development Teams: Work closely with development teams on new use cases. Best Practices and Requirements: Collaborate with team members to determine best practices and requirements. Innovation: Contribute to our efforts in enterprise automation and cloud innovation. Key Requirements: Experience: A minimum 3 years of hands-on experience in implementing AI/ML models in enterprise systems. AI/ML Concepts: In-depth understanding of supervised and unsupervised learning, reinforcement learning, deep learning, and probabilistic models. Programming Languages: Proficiency in Python or R, along with querying languages like SQL. Data Handling: Ability to work with large datasets, perform data preprocessing, and wrangle data effectively. Cloud Infrastructure: Experience with AWS Sagemaker or Azure ML for implementing ML solutions is highly preferred. Frameworks and Libraries: Familiarity with scikit-learn, Keras, TensorFlow, PyTorch, or NLTK is a plus. Analytical Skills: Strong critical thinking abilities to identify problems, formulate hypotheses, and design experiments. Business Process Understanding: Good understanding of business processes and how they can be automated. Domain Expertise: Familiarity with Demand Forecasting, Anomaly Detection, Pricing, Recommendation, or Analytics solutions. Global Project Experience: Proven track record of working with global customers on multiple projects. Customer Interaction: Experience facing customers and understanding their needs. Communication Skills: Excellent verbal and written communication skills. Analytical Mindset: Strong analytical and problem-solving skills. Collaboration: Ability to work independently and collaboratively. Educational Background: Bachelor s or Master s degree in Computer Science, Mathematics, Statistics, or a related field. Specialization: Coursework or specialization in AI, ML, Statistics & Probability, Deep Learning, Computer Vision, or NLP/NLU is advantageous. About Infor: Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

About Us: Infor is a global leader in business cloud software, providing industry-specific solutions to customers worldwide. We help organizations manage digital transformation, leveraging cutting-edge technology to improve their operations. With a focus on industry suites, data science, and integration, Infor is trusted by over 60,000 organizations globally. We are seeking a Senior Database Administrator to join our dynamic team, where you will be responsible for the management and optimization of our database infrastructure, as well as implementing automation solutions on AWS. A Day in the Life of a Senior Database Administrator: Database Management and Maintenance: Oversee and maintain multiple databases, including PostgreSQL, Cassandra, MSSQL Server, and OpenEdge, ensuring their optimal performance, security, and reliability. Automation Strategy Implementation: Design and implement automation strategies to streamline database processes using AWS CLI, scripting languages (e.g., Shell, Python, PowerShell), and other tools, minimizing manual errors. Cloud Database Management (AWS): Deploy, manage, and monitor databases on Amazon Web Services (AWS), including services like Amazon RDS, Amazon Aurora, EC2, and S3 storage. Backup, Recovery, and High Availability: Develop and implement comprehensive data backup and recovery strategies, disaster recovery plans, and high availability solutions using AWS services. Performance Tuning & Optimization: Conduct performance tuning and optimization of database systems to ensure they can handle large datasets and support high-traffic applications. Security Implementation: Design and enforce security protocols to protect sensitive data, including firewalls, encryption, role-based access control, and ensure compliance with security standards on AWS and Azure. Collaboration & Guidance: Collaborate with development teams to integrate database systems into applications, and offer best practices on database design and implementation. Database Schema Management: Manage and implement database schema updates and version control. Monitoring & Reporting: Monitor database performance metrics and create reports to identify trends, potential issues, and suggest improvements. Mentorship: Mentor junior database administrators and provide guidance on day-to-day database operations. Technical Documentation: Write and document technical runbooks, processes, and procedures for consistent database administration. Database Maintenance & Patching: Perform monthly consolidated maintenance during office and after-office hours, including patching, updates, and upgrades on database resources. Required Skills: PostgreSQL Expertise: In-depth experience in managing and administering PostgreSQL databases, including performance tuning, backup and recovery, and security. MSSQL Server: Hands-on experience with MSSQL Server for daily database activities and performance management. AWS Cloud Services: Strong experience with AWS services like RDS, EC2, S3, IAM, and the AWS CLI for deploying, managing, and scaling databases in the cloud. Automation & Scripting: Proficiency with automation tools and scripting languages like Shell, PowerShell, and Python to automate tasks and processes. SQL Proficiency: Strong knowledge of SQL and the ability to write complex queries for performance tuning and debugging. Database Migration & Replication: Experience with database migration and replication processes. Database Architecture: Excellent understanding of database architecture and design principles for high-performance systems. Educational Requirements: A Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Communication & Collaboration: Strong communication skills to collaborate with cross-functional teams and guide junior staff. Preferred Qualifications: Automation Tools: Experience with Ansible, Puppet, or Chef for database automation. Other Databases: Familiarity with MSSQL Server, Cassandra, OpenEdge, and other database technologies. Compliance Knowledge: Understanding of government compliances like GDPR and HIPAA. Monitoring Tools: Knowledge of monitoring tools such as Monocle, Sumologic, Splunk, and CloudWatch. Industry-Leading Solutions: Work with a team that builds cutting-edge cloud solutions for diverse industries. Collaborative Environment: Join a team that encourages knowledge-sharing, innovation, and growth. Career Development: Continuous learning and career growth through mentorship and training. Competitive Compensation: Enjoy a comprehensive benefits package and competitive salary. If you are an experienced Database Administrator with a passion for AWS, PostgreSQL, and automation, apply today to be a part of Infor s global team driving digital transformation! Qualification : A Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

Role Overview The RevOps lead will play a central role in the company s Go-to-Market operations, collaborating closely with Sales, Marketing, and other cross-functional teams. This role focuses on optimizing workflows and delivering actionable insights through data management and reporting. Key Responsibilities Workflow and Process Improvement: Streamline workflows to improve efficiency and drive operational excellence across sales and marketing. Reporting and Dashboards: Create and maintain reports and dashboards to track key performance metrics for informed decision-making. Sales Data and Campaign Analysis: Analyse sales data and campaigns to provide actionable insights and recommendations to stakeholders. Territory Management: Oversee and optimize territory management processes for equitable distribution and efficient coverage. Marketing Operations: Oversee marketing ops functions, including email and campaign management, automation, and reporting. Operational Strategy: Develop short-term and long-term strategies to support revenue-driven programs. Ad-hoc Support: Respond to ad-hoc requests from key stakeholders, ensuring timely and accurate responses. Manage and Optimize Tech Stack: Build, configure, and maintain core RevOps technologies including Salesforce, HubSpot, and other tools. What We re Looking For: 6+ years of experience in revenue operations, sales operations, or related fields, preferably in an enterprise B2B SaaS environment. Proven experience in building and scaling revenue operations functions, especially in early-stage startups. Strong analytical skills with the ability to derive actionable insights from complex data sets. Expertise in CRM (e.g., Salesforce, HubSpot), marketing automation, and revenue operations tools. A strategic thinker with a detail-oriented approach, proactive in identifying and solving problems. Willingness to work extended hours as needed to meet business requirements and project deadlines. Strong communication skills, with the ability to effectively collaborate across all levels of the organization.

Associate Manager, Customer Support At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. As an Associate Manager, your primary role will be to manage a team of customer support agents. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, and quality scores. You will coach team members in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed. As business needs require, you may manage Customer Support Supervisors. To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data. What you ll be doing (ie. job duties): Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework. Act as a trusted point of contact for escalations and high priority issues related to your scope. Achieve SLAs, productivity and quality metrics for your line of business/team members. Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes. Utilize an in-depth understanding of metrics to drive data-backed business decisions. Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills Potentially manage Customer Support Supervisors as business needs necessitate Participate in the interview and selection process for new customer support agents What we look for in you (ie. job requirements): Customer obsessed, motivated by Coinbase s mission and crafting a seamless support experience for our global customer base. Minimum of 8 years of relevant experience in financial services, technology and/or customer support. Minimum of 5 years of people management experience in an operations environment. Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions. Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences Willing to work from an office at Hyderabad, India OR Manila Philippines Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Advanced experience in project management, analytics or quality assurance. Advanced degree in business, finance, customer experience and/or blockchain. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud Pay Transparency Notice:The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 3,320,000 3,320,000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights noticehere. Additionally, Coinbase participates in theE-Verify programin certain locations, as r...

Cx Compliance L&D Specialist At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. Cx Compliance L&Dprovides end to end learning services, and management for all first line of defense compliance processes, including Transaction Monitoring, Enhanced Due Diligence, Screening and Complaints. The team is responsible for the design, development, implementation and evaluation of all learning deliverables spanning new hire/cross skilling, change management and performance improvement. What you ll be doing (ie. job duties): You should have a strong understanding of regulatory and legal requirements related to compliance, such as: Transaction Monitoring, Sanctions, Anti-Money Laundering, and/or privacy. You will support the Compliance TMS training program: enabling the team s strategic vision by designing and developing content, ongoing deployment and maintenance of the program, measuring program success, and soliciting feedback for future iterations. You will own pulling and analyzing metrics related to your training program You will support ad hoc projects and initiatives for the Compliance training team You will ensure your training program is aligned with regulatory and legal requirements You will maintain multiple training program asset types: elearning courses, instructor led resources, nesting process documents/trackers, training calendars, etc. You will collaborate with multiple internal teams (Workforce Management, VendorManagement, Operations, Compliance etc) for training program feedback, to obtain required sign-offs, and for support with ongoing training deployments You will manage multiple projects and deployments simultaneously, owning all aspects of resource coordination, timelines, deliverables, and goals. You will work in tools like: Articulate, Docebo, Jira, Looker, Slack, and Gsuite products. What we look for in you (ie. job requirements): Proven track record of successfully managing complex projects with multiple stakeholders and delivering high-quality results within deadlines. Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization. Experience with instructional design methodologies, e-learning tools, and learning management systems. Strong analytical and problem-solving skills, with the ability to identify training needs, evaluate training effectiveness, and recommend improvements. Ability to work independently and as part of a team, with a high level of self-motivation and accountability. Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines.

At Planful, you ll work with a talented and passionate team dedicated to building the best product in the financial planning space. Beyond collaborating with fantastic people and customers, we offer a vibrant work environment and great benefits. As an Engineering Operations Analyst, you ll be part of a dynamic, high-impact role with strategic and operational responsibilities. You will combine data analytics, technical knowledge, business acumen, and leadership skills to help improve and optimize engineering operations. Role: Engineering Operations Analyst Reports to: SVP of Engineering What You Will Do Trends & Insights: Analyze qualitative and quantitative data to provide insights that improve product development and maintenance processes. Program Leadership: Define program scope, OKRs, and KPIs, ensuring alignment with stakeholder objectives. Cross-functional Collaboration: Partner with operations, engineering, and product teams to enhance efficiency and drive key initiatives. Risk Management: Identify and mitigate risks, escalating issues when necessary to ensure timely resolution. Communicate clearly with cross-functional partners across the company. Continuous Improvement: Evaluate program performance and implement improvements to optimize efficiency and outcomes. Communication: Provide regular program updates to stakeholders, including executive leadership. Conduct weekly, monthly, and quarterly business reviews. Track and communicate progress using clear success metrics. Decision Making: Build strong relationships with technical and non-technical stakeholders across diverse teams to enable informed decision-making, prioritization, and risk management. Governance: Establish program governance structures, ensuring effective management of risk mitigations, postmortems, and escalations. What You Will Need Strong analytical and quantitative skills, with the ability to use data and metrics to support assumptions, recommendations, and customer/product-focused decisions. Experience solving structured and ambiguous problems at scale, with excellent attention to detail in fast-paced environments. Proven ability to manage technical cross-functional projects, including planning, execution, estimation, risk management, and stakeholder engagement. Self-motivated with a strong affinity for strategic problem-solving, operations management, and driving results. Solid analytical, problem-solving, negotiation, and organizational skills. Ability to explore and learn new technologies and hybrid processes. Excellent written and verbal communication skills, with the ability to influence and collaborate across job functions. Preferred Qualifications Experience working with scaled product teams. Demonstrated leadership and communication skills, with the ability to interact with both technical and non-technical teams. Previous experience in a product-based SaaS company or similar fast-changing environment. At Planful, we help our customers and our people achieve peak performance. We take pride in fostering a culture that encourages growth, collaboration, and inclusivity. Here are just a few reasons to join our team: Time Off & Wellness: 2 volunteer days, birthday PTO, and quarterly company-wide wellness days. Parental Support: 3 months of diaper supplies and meal deliveries during the first month of maternity/paternity leave. Annual Company Event: Planful Palooza our in-person, company-wide culture kickoff, most recently held in Goa, India. Professional Development: Company-wide mentorship program, executive-sponsored initiatives, and manager-specific monthly training programs. Employee Resource Groups (ERGs): Join communities such as Women of Planful and Parents of Planful. We encourage you to bring your authentic self to work and create new ERGs along the way.

Description The CSG Strategy & Analytics Senior Manager professional will play a crucial role in supporting the explosive growth of Salesforce. This role is a hybrid of traditional jobs in strategic planning, renewals strategy, business operations, reporting, and analysis requiring a mix of market analysis, renewals analytics, and business operational support. This role is part of a high-performance team comprised of professionals from a diverse set of backgrounds and skills. Success in this role means assisting the Renewals team to drive the continued success of Salesforce by supporting our customer success strategy and will play a pivotal role in driving the growth of Salesforce's Renewals. Sample projects range from the strategic to the very operational including evaluating growth opportunities, business planning, customer segmentation, dashboard creation, automation of processes, and regular review of key performance metrics. As a people manager, this role will lead a team of versatile analysts and senior analysts, fostering a collaborative and high-performing environment. The deliverables include detailed analytic models, custom performance analysis, building scalable reporting, ensuring robust data governance, and packaging findings into presentation-ready content for Salesforce executives. The role requires interaction with various areas of the organization and provides exposure to senior executives. Additionally, this role will serve as a key partner to the data engineering contacts based in India to ensure a comprehensive data strategy for the evolving business. We are seeking a strategic thinker who can effectively balance detailed analysis with a comprehensive understanding of broader business objectives. The ideal candidate will possess the ability to synthesize complex data and insights into clear, actionable strategies that align with our overarching goals. Responsibilities: Lead and manage a group of Analysts, Senior Analysts and Managers in their growth and understanding of the business. This includes offering guidance on complex projects, sharing industry insights, and supporting their development of critical skills necessary for success in their roles Deliver recommendations and insights that support senior stakeholders (VPs and SVPs) in managing their KPIs Act as the primary point of contact for data engineering teams based in India, ensuring a robust data strategy roadmap that aligns with the evolving needs of the business. Collaborate closely with engineering contacts to implement best practices in data management, governance, and integration. Understand the underlying data architecture supporting the Renewals business, and how to use it to report on business performance and forecast results. Assist in developing and delivering presentations for senior executives to engage with their leaders or counterparts Identify and optimize the true drivers of financial performance, productivity, customer engagement, and other metrics Lead the development of Business Intelligence (BI) dashboards for use by global leaders and field teams in the CSG Renewals group and broader Customer Success Group Spearhead initiatives to automate reporting processes, enhancing efficiency and accuracy. Develop and implement automated reporting solutions that provide timely and actionable insights, reducing manual effort and enabling the team to focus on strategic analysis. Desired Skills/Experience: 7+ years of experience in renewals/sales analytics, business intelligence, or a related field. 4+ years of experience in managing and leading teams, with a proven track record of fostering a collaborative and high-performing environment. Demonstrated experience in dealing with data governance, including the implementation of best practices for data quality, security, and compliance. Self-starter and a high degree of motivation to go above and beyond the task at hand Bachelor s degree in the quantitative field from an accredited university. MBA or Masters in a technical field a plus Proficiency with SQL and Tableau (or a similar data visualization tool). Python and/or R a plus Valuable work experience focused on quantitative analysis, Excel, and logical reasoning Experience creating BI dashboards and assets end-to-end; from initial scoping, data wrangling, asset creation, deployment and enablement Familiarity with CRM and data management Strong communication skills; both written and verbal Team player able to lead and work effectively at all levels of an organization with the ability to influence others to move toward consensus Strong situational analysis, negotiation, and decision-making abilities. Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies Qualification : Bachelors degree in the quantitative field from an accredited university. MBA or Masters in a technical field a plus

About the Role: The Associate Director will play a pivotal role in driving operational efficiency and enhancing service delivery across key verticals within the Production function. This position requires a combination of strategic foresight, strong leadership, and operational expertise to ensure exceptional client satisfaction while optimizing processes. Success in this role involves managing and mentoring teams, driving continuous improvement, and aligning operations with broader client and business objectives. What You Stand to Gain: Strategic Influence: Play an essential part in shaping the operational landscape, influencing key decisions and driving the success of the organization. Leadership Development: Opportunity to lead a high-performing team, fostering a collaborative and innovative environment. Continuous Growth: Exposure to operational strategies in a complex, dynamic industry, with potential for personal and professional development. Key Responsibilities: Team Leadership: Lead and inspire a high-performing team, fostering a culture of collaboration, innovation, and continuous improvement. Strategic Planning: Develop and implement operational strategies that align with client and business goals to drive success. Process Optimization: Collaborate with key stakeholders to streamline operational processes, enhancing efficiency, productivity, and service delivery quality. Resource Management: Ensure effective resource allocation to meet KPIs and deliverables, ensuring the resolution of chargebacks and meeting client expectations. Cross-Functional Collaboration: Work closely with technology, finance, service delivery managers, and support teams to facilitate seamless service delivery and operational success. Risk Management: Identify operational risks and implement risk management practices, developing contingency plans to mitigate risks effectively. Performance Monitoring: Establish metrics, dashboards, and reports to monitor and improve operational performance, driving continuous enhancements. Continuous Improvement: Foster a culture of innovation and continuous improvement, encouraging the team to find creative solutions to operational challenges. Quality Assurance: Enforce best practices in quality assurance to ensure the team s outputs meet high standards. Technical Expertise: Utilize tools such as SQL and data analysis techniques to plan and manage the operations efficiently. Reporting & Accountability: Conduct regular progress reviews, providing data-driven insights for gap analysis in projects and overall delivery. Client SLA Management: Develop and manage SLA reports to measure progress and ensure performance metrics are met. SOP & SOW Maintenance: Maintain and update Standard Operating Procedures (SOPs) and Statements of Work (SOWs), ensuring alignment with operational goals and objectives. What We re Looking For: Experience: 12+ years of experience in senior operational management roles, with a preference for experience within the private equity or data industries. Education: Master s degree in Finance, Business Management, or a related field. Track Record: Proven success in optimizing operational functions to meet business objectives, with experience in leadership and resource optimization. Leadership & People Management: Strong leadership skills with the ability to motivate teams and deliver operational excellence. Strategic Planning & Problem Solving: Ability to craft effective operational strategies and solve complex problems with innovative solutions. Client Relationship Management: Experience in managing client SLAs and aligning operations with client expectations. Industry Knowledge: In-depth understanding of private equity, workflows for limited partners and general partners, and industry trends. Flexibility: Ability to adapt to a multi-shift operation with work schedule flexibility based on business needs. Technical Skills: Strong quantitative and analytical experience with proficiency in SQL and data analysis tools. About S&P Global Market Intelligence: At S&P Global Market Intelligence, we provide unparalleled insights and data solutions that empower customers to make informed decisions with confidence. As a division of S&P Global, we lead the way in delivering cutting-edge data and technology solutions, helping businesses navigate the complexities of the global markets. Our experts are dedicated to delivering accurate, deep insights that drive business success and foster growth. Qualification : Masters degree in Finance, Business Management, or a related field.

Job Role Role Summary: You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction. Your primary focus will be on the customer s transition from sales prospect to active product user. You'll enhance customer retention and boost their lifetime value by proactively addressing challenges, creating tailored solutions, and identifying upsell opportunities. Product: Wisely ATP is a groundbreaking anti-phishing platform designed to combat scams in real time. Leveraging cutting-edge AI and machine learning technologies, it identifies, prevents, and eliminates SMS traffic scams. This platform is a proactive solution that provides unparalleled defense against fraud, protecting over a billion users from scams. It has also formed strategic partnerships with tech giants like Google and WhatsApp. What you'll be responsible for? POC and Onboarding of New Customers: Prioritize successful onboarding to ensure clients quickly grasp essential features. Facilitate a smooth transition from sales to product adoption. Monitoring Customer Health Metrics: Continuously track client progress along their customer journey. Identify upsell opportunities and address churn risks promptly. Ensure timely deliverables from the product to the customer. Collaborating Across Departments: Work closely with ops, development, sales, finance, and other teams to solve client issues. Balance client requests with organizational resources. Voice of the customer: Identify new customer problems for feedback to the product team Qualification and other skills BE / BTech Graduate Why join us? We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, and challenging product culture but the real perks are: Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office. World-class team that loves solving tough problems and have a bias for action. Tanla is an equal-opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status. Qualification : BE / BTech Graduate

Job Description Department: Project Management As a leading custom solution development firm, Techolution is seeking a skilled Project Management Associate to join our dynamic team. In this role, you will be responsible for driving the end-to-end project management lifecycle for our AI, Digital Transformation, and Cloud initiatives. With your expertise in developing comprehensive project plans, resource allocation strategies, and risk mitigation strategies, you will ensure the successful delivery of our client projects. Your strong Agile facilitation skills and ability to effectively communicate project progress and metrics will be crucial in this role. Lead and execute project management activities using PM methodologies and PM tools like Jira and Trello Develop comprehensive project documentation and planning strategies Demonstrate strong stakeholder management skills through effective communication and relationship building Implement robust risk management frameworks and mitigation strategies Monitor and manage project budgets effectively Display leadership qualities in team coordination and decision making Take complete ownership of assigned projects and deliverables Facilitate regular team meetings and status updates Ensure proper documentation of project progress and maintain clear communication channels About Techolution At Techolution, we specialize in building custom AI solutions that deliver innovation and drive measurable outcomes for enterprises worldwide. With our specialized expertise we help businesses take AI from their labs into the real world. What We Do At Techolution, we specialize in building custom AI solutions that deliver innovation and drive measurable outcomes for enterprises worldwide. With our specialized expertise we help businesses take AI from their labs into the real world. Our Unique Value Proposition White Glove Service: From Ideation Innovation Integration, we lead the way to deliver meaningful outcomes, enabling your team to operate AI solutions independently. Human-AI Partnership: Our Govern Guide Control (GGC) framework ensures responsible AI governance, aligning solutions with your organizational requirements and brand identity. Customized AI Solutions: We tailor AI to your enterprise needs, delivering from concept to implementation with our turnkey approach at a guaranteed price.

As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. Job Summary: As an Associate - Substantive Testing, you will be responsible for the timely and effective management and execution of the firm s global CCOR monitoring and testing programme across multiple lines of business. You will be part of the team that is responsible for providing solutions to drive effective controls monitoring and testing techniques using data, and for the execution of certain monitoring and testing engagements. The team will be covering all Lines of Business within JP Morgan Corporate and Investment Bank, Asset Wealth Management, Commercial Bank and Consumer Community Banking. Job responsibilities: Leads, executes and participates in CCOR M&T reviews in accordance with the established M&T program. Develops, maintains, lead and executes the annual testing plan, identifies potential gaps, and follows through on reporting, escalation, and resolution. A team player and a self-starter who is accustomed to working in complex organizations, partnering with a diverse group of stakeholders, and achieving results with effective communication and collaboration with the stakeholders viz includes Global Testing heads, Legal, Audit, and regulators on risk related topics Assesses (including the root cause analysis), documents, and communicates emerging risks, themes and identified issues to leadership and risk partners in a timely manner. Provides status updates to key stakeholders on programs and specific reviews where warranted. Continuously seek opportunities to simplify, consolidate and automate existing M&T disciplines and activities and develop repeatable solutions for automated and full population control testing. Manages communication and collaboration with global stakeholders viz includes Global Testing heads, Legal, Audit, and regulators on risk related topics Acquire and analyzedata from multiple sources and systems across the CIB/AWM/CF/CB/CCB to reach at the findings and support conclusions through effective communication stay abreast of new tools and technologies to assist the team in creating the most efficient and effective data strategies, reporting and metrics in compliance with JPMorgan Chase technology and data standards and policies Required qualifications, capabilities, and skills: Master or bachelor s degree in one or a combination of the following: Finance, Accounting, Analytics, or Reporting Minimum 10 years of relevant experience in the financial services industry in Compliance, Risk management, Audit. Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment Strong relationship building skills to influence/negotiate desired outcomes. Excellent interpersonal skills necessary to work effectively with colleagues and senior management. Strong verbal/written communication Ability to perform end to end reviews of processes, think through various risks, understand applicability of different regulations and policies and ultimately be able to identify gaps / risks in operating environment Ability to innovate, challenge the status quo and identify automation / process re-engineering opportunities. Have flexibility regarding working hours Preferred Qualifications, Capabilities, and Skills: Any related certifications viz. CAMS, FRM, CIA, CISA, DISA, Green Belt etc. Qualification : Master or bachelors degree in one or a combination of the following: Finance, Accounting, Analytics, or Reporting

Key Accountabilities: Analysis & Reporting Create accurate, transparent, and timely financial analysis to support project leadership in project decision making process; clearly articulate financial implications of business decisions / choices, and provide retrospective analysis as well as drive forward looking actions on simpler projects / contract types. For less complex projects facilitate the monthly revenue cycle and support project analysis requirements, including a review of units, forecast, unit prices, and revenue recognition. Ensure appropriate supporting documentation is available and that the forecast is aligned with operational plans. Complete all required variance analyses for the set of projects, with insight. Identify risks in the project forecast and opportunities to improve revenue outlook. Communicate, document and manage these on an ongoing message. Understand alternative finance scenarios within a project with a degree of technical knowledge and business acumen. Provide updates on financial status for assigned projects and create information in response to any client financial reporting needs for assigned projects in the area of project reporting, forecasting, or transactional details for the projects within the portfolio. Budgeting For less complex projects, actively monitor the balance sheet positions of projects within the portfolio. Initiate action as needed with project teams to keep balances current, improving DSO and cash flow. Put steps in place with project teams to ensure pass-thrus are managed within project budgets, including appropriate to trigger change in scope as needed. Metrics Maintain, produce and communicate a relevant and impactful set of project financial metrics designed to support evaluation of financial performance consistent with the project and contract types being managed. In partnership with PLs and project teams, prepare and conduct a monthly project review of performance, operational status, and outlook. The review will focus on revenue forecast, labor and margin, billing status, assumptions, special contract items. The review should capture potential improvement opportunities and actions will be taken. Scope of Work Play a key role in initiating, building, and reviewing change in scope activity on assigned projects. Work with the project teams on an appropriate budget for the scope of work. Maintain/update simpler project budgets within relevant tools from post-award onwards including analysis and understanding on any subsequent changes in scope. Resourcing Review labor assumptions on assigned projects, both volume and mix. Build discipline in our project teams in charging time accurately. Understands project resource planning support, monitor resource levels on ongoing projects and identify and communicate project/portfolio margin implications. Testing As required, complete all revenue control testing, SOX or audit related. Competencies: General Expectations Understands and delivers to expectations, such as: project/proposal deliverables, reporting, etc. Demonstrates critical thinking /problem solving skills. Learns quickly, applies gained knowledge to further deliverables and duties in role. Understands fundamentals of CRO industry and how Finance's role influences in the organization. Delivers standard/typical work deliverables with minimal issues. Errors in work product should be minimal. Technical Expectations Demonstrates effective, proactive financial support. Has ability to deliver accurate reports/information to various parties. Understands drivers of success in role; able to hit deadlines with goal of first-time quality. Continues building financial analysis skills. Accounting & Analytical skills Good excel and PowerPoint skills Comfortable with handling large datasets Comfortable with working through financial models Knows basic macros. Business & Soft skills Soft skills are key to develop and succeed in this role. Demonstrates sense of ownership. Good business sense, we anticipate this person taking up business partnering responsibilities in due time. Ability to communicate effectively across different levels of organization. Able to prioritize competing requests and set expectations effectively. Communication & Partnering skills Organizes their workflow, understands how to manage their time to hit their deliverables. More vocal in meetings and interactions within Finance and the broader organization. Intermediate variance analysis & commentary skills, continued improvement expected. Developing influencing skills, including using data to help persuade. No waiting until the last minute to discuss. Expected feedback from Tech & Finance leadership Tries to take the analysis/issues a step deeper than initially requested. Developing skills and confidence to handle difficult and/or influencing conversations. Provides accurate deliverables on a timely basis. Organizes their work well. Skills: Prioritizes, sets expectations and works in an efficient and disciplined manner. Thrives in a complex, fast-paced, matrix environment. Strong experience with Excel and PowerPoint applications; experience with financial performance systems (e.g., Hyperion). Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail. Interpersonal skills. Strong command of the English language, both written and verbal. Education & Experience: CA Fully qualified 2023/2024 Fresher. Qualification : CA Fully qualified 2023/2024 Fresher.

Job Title: Associate Manager Export Import Documentation Location: Hyderabad Employment Type: Full-time Experience: 7-10 years (Shipping/Logistics domain) Salary: INR 10-13 LPA Notice Period: 1-2 weeks / Immediate About the Role: We are seeking a skilled Associate Manager to lead and manage our export import documentation team. The ideal candidate will ensure the smooth handling of documentation processes, foster team collaboration, and maintain high standards of customer service within the logistics/shipping back-office domain. Key Responsibilities: Manage, review, and coach the export documentation team to achieve departmental goals Monitor and follow key performance metrics to ensure success and process efficiency Streamline internal documentation processes for operational excellence Foster a team-oriented and collaborative work environment Collect essential shipment data from clients to initiate documentation processes accurately Communicate regularly with clients and vendors to verify and submit precise documentation Maintain strong knowledge of export-import terminology for accurate documentation completion Promote a customer-focused approach by establishing service standards and delivering training Monitor customer satisfaction and develop innovative solutions to meet customer needs Communicate effectively through verbal, written, and listening skills to keep stakeholders informed Required Skills & Experience: 6-7+ years of back-office experience, preferably in logistics or shipping Proven project management skills with experience handling new process migrations Strong knowledge of process metrics including productivity, accuracy, and turnaround time (TAT) Experience managing a team of 20+ members directly for over 2 years Ability to work across different time zones and coordinate processes globally Excellent people management and time management skills Educational Qualifications: Postgraduate degree / MBA preferred 8-10 years of relevant experience in the shipping domain What We Offer: Competitive salary (INR 10-13 LPA) Opportunity to lead a dynamic team in a growing organization Exposure to global logistics and export-import processes Collaborative work environment and professional growth opportunities Qualification : Postgraduate degree / MBA preferred

IT Project Manager Role Overview: We are seeking an experienced IT Project Manager to lead and manage IT projects from initiation to successful closure. The ideal candidate will have a proven track record in project management, a deep understanding of project management methodologies, and the ability to coordinate cross-functional teams. You will oversee all aspects of project planning, execution, and delivery, ensuring projects are completed on time, within scope, and on budget. Key Responsibilities: Project Leadership: Lead and manage IT projects across the full lifecycle, ensuring timely delivery, quality standards, and stakeholder satisfaction. Scope and Objectives Definition: Work closely with stakeholders to define project scope, objectives, and deliverables that align with business goals. Project Planning: Develop detailed project plans, timelines, and budgets. Track and report progress against key milestones, making adjustments as necessary to ensure project success. Cross-functional Collaboration: Coordinate with diverse teams, including developers, engineers, designers, and business stakeholders, to ensure seamless execution of project tasks. Risk Management: Identify potential project risks and issues early, implementing mitigation strategies to keep projects on track and minimize disruption. Communication: Serve as the primary point of contact for project status updates, delivering clear and timely communication to stakeholders and team members. Resource Management: Allocate resources effectively, manage budgets, and ensure adherence to project timelines, adjusting plans when needed. Facilitation: Lead project meetings, workshops, and reviews, ensuring alignment between team members and stakeholders throughout the project. Best Practices: Ensure adherence to project management methodologies, frameworks, and standards, such as Agile or Scrum, to drive efficiency and success. Continuous Improvement: Contribute to process improvements, leveraging lessons learned from past projects to refine and enhance project management practices and strategies. Skills & Qualifications: Education: Undergraduate: B.Tech/B.E. in any specialization. Postgraduate: M.Tech, MBA/PGDM, or MCA in any specialization. Experience: Proven experience as an IT Project Manager with 10+ years of experience in managing IT projects and 5+ years of team leadership experience. Project Management Expertise: In-depth knowledge of project management methodologies, frameworks, and best practices, particularly Agile and Scrum. Leadership Skills: Strong leadership, communication, and interpersonal skills with the ability to motivate and guide cross-functional teams to success. Technical Understanding: A solid technical background with a deep understanding of IT systems, infrastructure, and the software development lifecycle (SDLC). Project Management Tools: Experience with project management tools and software (e.g., JIRA, MS Project, Asana, Trello, etc.). Problem-Solving: Excellent decision-making skills, with the ability to navigate complex project environments and drive successful outcomes under pressure. Additional Information: Role: IT Project Manager Department: Project & Program Management Industry: IT Services & Consulting Employment Type: Full-time, Permanent Role Category: Technology/IT Qualification : B.Tech/B.E. in any specialization.