Mhra Jobs in Bengaluru

Lead/Associate Manager Case Processing 1 Location: Bengaluru Employment Type: Full-Time About the Role We are seeking a dynamic and experienced Lead/Associate Manager Case Processing to join our Pharmacovigilance team in Bengaluru. This role requires deep domain knowledge, leadership capability, and hands-on experience in handling Individual Case Safety Reports (ICSRs) across various sources. The ideal candidate will be responsible for managing day-to-day operations, ensuring compliance with global regulatory requirements, and mentoring a team of case processors. Key Responsibilities Operational Oversight Oversee and ensure the timely processing of ICSRs in accordance with SLA/KPI metrics. Allocate tasks effectively across the team to meet project deliverables and workload requirements. Proactively monitor team performance and work closely with team members to resolve operational or domain-related challenges. Risk & Issue Management Identify, escalate, and mitigate risks related to deliverables, compliance, or resourcing. Serve as a point of contact for internal stakeholders and clients regarding operational queries or escalations. Team Leadership & Performance Management Conduct regular performance evaluations, provide constructive feedback, and support career development of team members. Guide and mentor the team and Subject Matter Experts (SMEs) in ICSR processes, compliance standards, and MedDRA coding. Support functional capability development within the team and leadership pipeline. Training & Quality Assurance Conduct process and project-specific training as needed to ensure team competence and readiness. Ensure adherence to quality standards by contributing to quality system documentation, SOPs, and procedural updates. Provide feedback and suggestions to strengthen client/internal workflows and ensure continuous improvement. Process Improvement & Strategic Contribution Suggest and implement process enhancements to improve efficiency, accuracy, and compliance. Contribute to the development of scalable and sustainable pharmacovigilance processes. Collaborate cross-functionally to support strategic goals and business growth initiatives. Required Experience & Knowledge In-depth understanding of ICH-GCP, GVP modules, 21 CFR, and relevant global regulatory requirements. Proven expertise in managing high-volume ICSR workloads, including serious, non-serious, and potentially serious reports. Experience processing ICSRs from diverse sources: spontaneous, literature, solicited, regulatory authorities, and clinical trials. Exposure to therapeutic areas such as rare diseases and oncology is highly desirable. Experience in literature screening and review would be an added advantage. Proficient in MS Office applications (Excel, Word, Outlook, PowerPoint). Candidate Profile Education: Master s degree in Life Sciences, Pharmacy, or Medicine (or higher), aligned with project requirements. Experience: 10 12 years of relevant experience in pharmacovigilance, case processing, or related functions. Strong leadership skills with a proven ability to train, mentor, and manage cross-functional teams. Demonstrated ability to allocate resources, manage competing priorities, and maintain high-quality standards. Proactive, process-driven mindset with a commitment to continuous improvement and regulatory compliance. Work with a global leader in drug safety and pharmacovigilance services. Lead high-performing teams and contribute to the delivery of impactful healthcare solutions. Be part of a collaborative environment that values innovation, learning, and operational excellence. Apply now to lead meaningful work that impacts patient safety around the world. Qualification : Masters degree in Life Sciences, Pharmacy, or Medicine (or higher), aligned with project requirements

Position Responsibilities: 1. Risk and Threat Assessments: Conduct comprehensive risk and threat assessments for L3 Autonomous Driving (AD) systems. Perform analyses like TARA (Threat Analysis and Risk Assessment) and MORA (Misuse-Oriented Risk Analysis). 2. Security Design and Development: Redesign modules focusing on cybersecurity. Develop and implement security features, including SecOC (Secure Onboard Communication) and CSM (Cybersecurity Management). Drive compliance with cybersecurity regulations and standards. 3. System and Requirements Architecture: Analyze and define security requirements for AD L3 systems. Collaborate with E/E system architects for security improvements. Develop and refine business, system, and architecture requirements. 4. Support and Coordination: Assist with the development of ECU software for L3 autonomous driving. Provide integration support and troubleshooting for ECUs. Coordinate internal and external assessments, including penetration tests and security evaluations. 5. Cybersecurity Analysis and Implementation: Develop security concepts and conduct analyses like FTA (Fault Tree Analysis) and FMEA (Failure Modes and Effects Analysis). Ensure adherence to regulations such as ISO 21434, UNECE R155, and UNECE R156. Required Skills and Competencies: Essential Skills: Strong expertise in automotive cybersecurity and relevant regulations (ISO 21434, UNECE R155/R156). Knowledge of L3 Autonomous Driving (AD) and Advanced Driver Assistance Systems (ADAS). Hands-on experience with Automotive ECUs, secure bootloaders, and gateway modules. Proficiency in C/C++ programming and working knowledge of AUTOSAR and its configuration tools. Familiarity with cybersecurity analysis tools like Medini or equivalent. Expertise in in-vehicle networks (e.g., CAN Protocol, UDS Protocol) and V2X technologies. Understanding of cybersecurity best practices, secure development requirements, and IT security standards. Experience with threat management models, firewalls, and embedded software components. Knowledge of security mechanisms, protocols, cryptography, and authentication systems. Preferred Skills: Strong background in ADAS and autonomous driving technologies. Experience in intrusion detection, incident response, and computer forensics. Familiarity with requirements management tools (e.g., DOORS, codeBeamer, JAMA). Hands-on experience in product development lifecycle and automotive cybersecurity. Educational Qualifications and Experience: Essential: Bachelor s or Master s degree in Information Security, Computer Science, Electrical Engineering, or related fields. Minimum of 4+ years of relevant experience in the automotive industry (AD/ADAS or autonomous driving). Preferred: Expertise in cybersecurity standards, analysis, and threat management tools. Key Competencies and Tools: Cybersecurity Standards: ISO 21434, UNECE R155/R156. Risk Assessment Techniques: TARA, MORA. Analysis Tools: Medini, FTA, FMEA. Software Tools: AUTOSAR, SAP, C/C++ programming, Requirements Management Tools (DOORS, JAMA). Protocols and Technologies: CAN, UDS, V2X. Qualification : Bachelors or Masters degree in Information Security, Computer Science, Electrical Engineering, or related fields.

Role Summary A challenging position for a high performing Sales Manager to help Datamatics meet the customer acquisition and revenue growth targets in a competitive and innovative way. The candidate will be responsible for maximizing sales team potential, crafting sales plans and justifying those plans to stakeholders. Key Responsibilities In-depth knowledge of Datamatics offerings and value proposition. Use an existing network of industry contacts to generate new business (Building a 'territory ) and acquire new customers for Datamatics IT & Digital Offerings. Team handling experience. In-depth knowledge of market trends and competitor landscape. Understand the customer s buying cycle. Hunt for new logos / clients majorly the MHA (Must Have Accounts). Achieve and regularly meet sales target Contribute to the overall sales growth strategies and plans Drive the entire sales cycle from initial prospect engagement to closure (Networking, presentation, negotiation, persistent follow-ups) Identify and map business strengths and customer s diverse needs Anticipate possible escalations and keep the Sales posted for timely intervention Respond to bid documents, legal clauses, reviewing RFPs and supporting documents. Qualifications Education: Any Bachelor s or Masters degree in related field Skills Desired 10 years of experience in Sales Minimum 5 years of experience selling either of selling IT and Digital Services within India markets. Team Handling Experience is required Experience working with offshore delivery team would be preferred. Competencies Desired Technical / Functional: Sales ability / Persuasiveness, Business and Industry Analysis , Development of Leads to Sales, Sales Closing Behavioral: Building Relationship, People Management Qualification : Any Bachelors or Masters degree in related field

DevOps Engineer Location: Bangalore Experience: 5+ Years Education Qualification: B.E. in Computer Science / Electronics About Mirafra Founded in 2004, Mirafra is a fast-growing global product engineering services company specializing in Semiconductor Design, Embedded Systems, Digital Solutions, and Application Software. With over 1,500+ professionals worldwide, we provide cutting-edge solutions to Fortune 500 clients across industries such as Semiconductor, Internet, Aerospace, Networking, Telecom, Medical Devices, and Consumer Electronics. Recognitions: Best Company to Work For SiliconIndia (2016) Most Promising Design Services Provider SiliconIndia (2018) Top 10 Admired Companies for Software Services DigiTech Insight (2022) Key Responsibilities DevOps & Automation Develop automated CI/CD pipelines and manage build & deployment processes. Implement infrastructure automation using scripting (Shell, Batch, Python). Manage configuration, integration, and deployment using DevOps tools. Version Control & Build Management Work with Git, Gitlab, Bitbucket for version control. Maintain build systems like Make, CMake and manage dependencies using Pip, Conda, Poetry, Maven. Handle binary management tools like Artifactory, Nexus. Code Quality & Security Utilize Static Code Analysis tools (SonarQube, Pylint, Coverity) for code quality enforcement. Monitor and ensure security compliance in the DevOps lifecycle. Cloud & Containerization Manage cloud-based deployments and monitoring using ELK, Docker, Kubernetes. Implement scalable and resilient infrastructure solutions. Agile & Collaboration Work in an Agile/Scrum environment, collaborating with cross-functional teams. Utilize UML modeling and software development best practices. Skills & Qualifications Education: B.E. in Computer Science / Electronics Technical Expertise: Scripting & Automation: Shell, Batch, Python CI/CD & Build Tools: Jenkins, Gitlab, Make, CMake Version Control: Git, Bitbucket, Gitlab SCM Static Code Analysis: SonarQube, Pylint, Coverity Package Management: Pip, Conda, Poetry, Maven Binary Management: Artifactory, Nexus Cloud & Containerization: Docker, Kubernetes, ELK Stack Programming Languages: Python, C, C++ Operating Systems: Linux, Unix, Windows Soft Skills: Strong problem-solving and analytical skills. Excellent communication and team collaboration. Ability to work in fast-paced Agile environments. Cutting-edge projects in Semiconductor, Aerospace, Networking, and IoT. Global work environment with top-tier clients. Career growth opportunities and exposure to the latest technologies. Award-winning workplace culture and industry recognition. Excited to take on a challenging DevOps role? Apply now!

Web Automation Engineer (Cypress & JavaScript) Location: India (Bangalore) Experience: 3+ Years Education Qualification: B.E. in Computer Science / Electronics About Mirafra Founded in 2004, Mirafra is a fast-growing global product engineering services company specializing in Semiconductor Design, Embedded Systems, Digital Solutions, and Application Software. With over 1,500+ professionals worldwide, we provide cutting-edge solutions to Fortune 500 clients across industries such as Semiconductor, Internet, Aerospace, Networking, Telecom, Medical Devices, and Consumer Electronics. Recognitions: Best Company to Work For SiliconIndia (2016) Most Promising Design Services Provider SiliconIndia (2018) Top 10 Admired Companies for Software Services DigiTech Insight (2022) Roles and Responsibilities Test Automation & Scripting Develop, maintain, and optimize automated test scripts using Cypress for web applications. Implement and manage end-to-end (E2E) testing, integration testing, and regression testing. Automate API testing and validate backend services. Work with JavaScript/TypeScript for test case scripting and execution. Agile & Collaboration Participate in Agile development (Sprint planning, Retrospectives, etc.). Collaborate with Developers, QA Engineers, and Product Teams to enhance test coverage. CI/CD & Reporting Integrate Cypress tests with Jenkins, GitLab, and CI/CD pipelines. Monitor test execution, track defects, and provide detailed test reports. Skills & Qualifications Education: B.E. in Computer Science / Electronics Technical Expertise: Automation Testing Tools: Cypress (Web Automation), JMeter (Performance Testing) Programming & Scripting: JavaScript, TypeScript Software Development Methodologies: Agile (Scrum/Kanban) CI/CD & DevOps: Jenkins, GitLab, Docker Testing Strategies: Functional, Performance, Load, API, and UI Testing Soft Skills: Strong problem-solving and analytical skills. Excellent communication and team collaboration. Ability to work in fast-paced Agile environments. Work on innovative projects with cutting-edge web automation. Global work environment with top-tier clients. Career growth opportunities and exposure to the latest technologies. Award-winning workplace culture and industry recognition. Excited to take on a challenging Web Automation role? Apply now!

Mobile Automation Engineer (Appium) Location: India (Bangalore) Experience: 4+ Years Education Qualification: B.E. in Computer Science / Electronics About Mirafra Founded in 2004, Mirafra is a fast-growing global product engineering services company specializing in Semiconductor Design, Embedded Systems, Digital Solutions, and Application Software. With over 1,500+ professionals worldwide, we provide cutting-edge solutions to Fortune 500 clients across industries such as Semiconductor, Internet, Aerospace, Networking, Telecom, Medical Devices, and Consumer Electronics. Recognitions: Best Company to Work For SiliconIndia (2016) Most Promising Design Services Provider SiliconIndia (2018) Top 10 Admired Companies for Software Services DigiTech Insight (2022) Roles and Responsibilities Test Automation & Scripting Develop and maintain automated test scripts using Appium for iOS and Android applications. Implement load/performance and security/authentication automated testing. Automate REST API testing to ensure seamless mobile app functionality. Work with LambdaTest, BrowserStack, or Sauce Labs for mobile test automation. Agile & Collaboration Participate in Agile development (Sprint planning, Retrospectives, etc.). Collaborate with Developers, QA Engineers, and Product Teams to enhance test coverage. CI/CD & Reporting Integrate automated tests with Jenkins/Bamboo for continuous integration. Monitor test execution, track defects, and provide detailed test reports using JIRA. Skills & Qualifications Education: B.E. in Computer Science / Electronics Technical Expertise: Automation Testing Tools: Appium (Mobile Automation), JMeter (Performance Testing) Testing Platforms: LambdaTest, BrowserStack, Sauce Labs Software Development Methodologies: Agile (Scrum/Kanban) CI/CD & DevOps: Jenkins, Bamboo Testing Strategies: Functional, Performance, Security, API, and UI Testing Soft Skills: Strong problem-solving and analytical skills. Excellent communication and team collaboration. Ability to work in fast-paced Agile environments. Work on innovative projects with cutting-edge mobile automation. Global work environment with top-tier clients. Career growth opportunities and exposure to the latest technologies. Award-winning workplace culture and industry recognition. Excited to take on a challenging Mobile Automation role? Apply now!

Full Stack Developer (Java, Spring Boot, Angular/React) Location: India (Bangalore) Experience: 5+ Years Education Qualification: B.E. in Computer Science / Electronics About Mirafra Founded in 2004, Mirafra is a fast-growing global product engineering services company with expertise in Semiconductor Design, Embedded Systems, Digital Solutions, and Application Software. With a strong team of 1,500+ professionals across India, the US, and Europe, we deliver innovative solutions to Fortune 500 companies in industries such as Semiconductor, Internet, Aerospace, Networking, Telecom, Medical Devices, and Consumer Electronics. Recognitions: Best Company to Work For SiliconIndia (2016) Most Promising Design Services Provider SiliconIndia (2018) Top 10 Admired Companies for Software Services DigiTech Insight (2022) Roles and Responsibilities Development & Architecture: Design and develop new services and microservices for scalable web applications. Work on the full software development life cycle from requirement gathering to deployment and post-launch maintenance. Implement RESTful APIs and microservices architecture using Java & Spring Boot. Collaboration & Agile Development: Work with cross-functional, cross-country teams to deliver robust web applications. Collaborate with Project Managers/Scrum Masters to manage and meet project expectations. Participate in Agile planning, sprint reviews, and retrospectives. Code Quality & Performance: Write clean, maintainable, well-structured code with automated test coverage. Improve development tools, testing frameworks, deployment scripts, and monitoring tools. Optimize applications for performance, security, and scalability. Continuous Learning & Innovation: Stay up-to-date with emerging technologies, frameworks, and best practices. Make independent technical decisions and proactively solve issues as they arise. Skills & Experience Education: B.E. in Computer Science / Electronics Technical Expertise: Backend: Java (Core Java, Spring Boot, Hibernate, Spring Data JPA) Frontend: Angular or React Microservices & APIs: RESTful API design, Microservices architecture Databases: SQL (PostgreSQL/MySQL), NoSQL (MongoDB/Cassandra) Cloud & DevOps: AWS/Azure, Kubernetes, Docker, Infrastructure-as-Code Testing & CI/CD: JUnit, TestNG, Mockito, Bamboo, Jenkins Protocols: TCP/IP, HTTPS, MQTT, WebSockets (WSS) Agile & Version Control: Git, Bitbucket Preferred Certifications (Highly Considered): Azure Developer (Associate), Azure Solutions Architect (Expert), Azure DevOps Engineer (Expert) AWS Developer (Associate), AWS Solutions Architect (Professional), AWS DevOps Engineer (Professional) Work on cutting-edge technologies and build scalable applications. Collaborate with global teams on innovative projects. Career growth opportunities and exposure to cloud & DevOps. Award-winning workplace culture and Fortune 500 clientele.

.NET Full Stack Developer Location: India (Bangalore) Experience: 5+ Years Education Qualification: B.E. in Computer Science / Electronics About Mirafra Founded in 2004, Mirafra is a fast-growing global product engineering services company specializing in Semiconductor Design, Embedded Systems, Digital Solutions, and Application Software. With a strong team of 1,500+ professionals across India, the US, and Europe, we provide innovative solutions to Fortune 500 companies in Semiconductor, Internet, Aerospace, Networking, Telecom, Medical Devices, and Consumer Electronics. Recognitions: Best Company to Work For SiliconIndia (2016) Most Promising Design Services Provider SiliconIndia (2018) Top 10 Admired Companies for Software Services DigiTech Insight (2022) Roles and Responsibilities Development & Architecture: Design and develop modular and reusable components & libraries. Contribute to the development of RESTful APIs using the .NET framework. Optimize applications for performance, scalability, and security. Testing & Code Quality: Implement automated testing within development and maintenance workflows. Follow SOLID principles to ensure clean, maintainable, and scalable code. Write efficient, secure, well-documented, and reusable code. Collaboration & Agile Development: Stay up to date with modern web development trends and technologies. Work in an Agile environment and collaborate using tools like Git, Bitbucket, JIRA, and Confluence. Skills & Experience Education: B.E. in Computer Science / Electronics Backend Development: Proficiency in .NET, .NET Core, C# Experience with Entity Framework, LINQ Knowledge of .NET microservices and GraphQL APIs Frontend Development: Strong experience in JavaScript frameworks (preferably Vue.js or React.js) Proficiency in HTML, CSS, jQuery, JavaScript Database & APIs: Strong understanding of MS SQL & SSIS Experience with RESTful API development and consumption Testing & Best Practices: Experience with unit testing tools (NUnit, XUnit) Hands-on with mocking tools (Moq, etc.) Other Technical Skills: Understanding of functional and object-oriented programming paradigms Knowledge of server-side rendering, its benefits, and use cases Soft Skills: Excellent communication, problem-solving, and collaboration skills Ability to work in an Agile environment and adapt to new technologies Work on cutting-edge technologies and develop scalable applications. Collaborate with global teams on high-impact projects. Career growth opportunities with continuous learning. Award-winning workplace culture with Fortune 500 clientele.

Description Role Description The Engineering Manager demonstrates deep business, industry, and product knowledge to ensure the success of our customers by effectively managing a team of Engineers and Architects. In this role, the Engineering Manager will specialize in one or more lines of business, a specific cloud or industry to speak the customer language and ensure customer value realization. They are aligned by cloud strategy, building and encouraging positive relationships to help customers progress on their digital journey. Salesforce is looking for technically strong, energetic, highly collaborative, and passionate leaders to lead our software engineering teams! You will run and lead a team/teams of outstanding developers and keep quality in mind. We work in a collaborative environment, and we value open communication and feedback, code reviews, and making learning fun! Your Impact Drive the execution and delivery of features by collaborating with many multi-functional teams, architects, product owners and engineer Make critical decisions that attribute to the success of the product Proactive in foreseeing issues and resolving it before it happens Daily management of stand-ups as the Scrum Master for engineering teams Partner with PO to align with objectives, priorities, tradeoffs, and risk Ensuring teams have clear priorities and adequate resources Empowering the delivery team to self coordinate Be a multiplier and have a passion for team and team members success Providing technical guidance, career development, and mentoring to team members Maintaining high morale and motivating the delivery team to go above and beyond Vocally advocating for technical excellence and helping the teams make good decisions Participating in architecture discussions and planning Participating in multi-functional coordination, planning, and reviews with leads from other engineering teams Maintaining and encouraging our culture by interviewing and hiring only the most qualified individuals Occasionally chipping in to development tasks such as coding and feature verifications to assist teams with release commitments, to gain an understanding of the deeply technical product as well as to keep your technical skill sharp Minimum Requirements A related technical degree required Min 15 years of Software Engineering experience with 3-5 years of proven track record leading sizeable teams with a distinguished track record on technically fast paced projects Experience leading large scale distributed systems, working with microservices and/or distributed architecture Strong verbal and written communication skills, organizational and time management skills Ability to be flexible, proactive, comfortable working with minimal specifications Experience with short release cycles, the full software lifecycle, and experience working on a product that s been released for public consumption Experience in hiring, mentoring and leading engineers Working experience of software engineering best practices including coding standards, code reviews, SCM, CI, build processes, testing, and operations Experience with Agile development methodologies. Scrum Master experience required Experience in communicating with users, other technical teams, and product management to understand requirements, describe software product features, and technical designs Preferred Requirements Strong knowledge of Salesforce product and platform features, capabilities, and best use of it Able to articulate the importance and value of Governance to Business and IT executives A good understanding of enterprise architecture principles is strongly preferred Ability to quickly grasp and distinctly explain technological and business concepts Serve as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Scope: This role is responsible for executing chemical reactions to synthesize the required quantities of molecules/compounds as per client specifications, employing efficient synthetic routes and techniques. Key Responsibilities: Reaction Setup & Execution: Understand and follow project requirements, including the synthetic route as specified by the client. Plan and execute reactions using the appropriate reagents and equipment (glassware, stirrers, vacuum pumps, etc.) while maintaining specified conditions (temperature, pressure, etc.). Ensure the parallel execution of multiple reactions, meeting productivity benchmarks for reactions, steps, compounds, and timelines. Monitor reaction progress using analytical techniques, making adjustments as necessary to ensure high quality and yield. Execute appropriate workup and purification techniques to achieve intermediates and final compounds of desired quality. Safety & Risk Mitigation: Discuss and understand the Material Safety Data Sheets (MSDS) with team members to ensure awareness of safety protocols. Identify potential safety risks and mitigate them with the help of a supervisor, ensuring safe lab practices. Follow all safety and quality control systems and maintain proper equipment use as per SOPs and laboratory housekeeping norms. Data Integrity & Reporting: Maintain strict documentation of reactions, observations, and research findings in lab notebooks to ensure data integrity. Ensure compliance with IP confidentiality policies and document results as per client specifications. Prepare final reports to summarize synthesis processes, results, and quality assessments. Team Development & Morale: Foster a learning environment by improving team members knowledge in organic chemistry (synthesis) and analytical techniques through one-on-one discussions, training programs, and educational sessions. Support team skill development and ensure a positive, productive atmosphere in the lab. Functional/Technical Skills: Chemistry Knowledge: Expertise in organic chemistry, particularly in the execution of synthetic reactions and compound synthesis. Safety Protocols: Proficiency in applying safety protocols and ensuring laboratory safety. Data Integrity & IP Confidentiality: Strong understanding of the importance of data integrity and adherence to IP confidentiality guidelines. Resource Management: Ability to perform cost-benefit analysis, optimizing the use of reagents, resources, and equipment for efficient lab operation. Required Qualifications & Experience: Educational Qualification: M.Sc. in Organic or Medicinal Chemistry with 1-5 years of relevant experience. Preferred Qualifications: Candidates with research publications in leading scientific journals are preferred. Qualification : M.Sc. in Organic or Medicinal Chemistry with 1-5 years of relevant experience.

Scope: This role is responsible for executing chemical reactions to synthesize required quantities of molecules/compounds according to client specifications, utilizing efficient synthetic routes and techniques. Key Responsibilities: Reaction Setup & Execution: Understand and execute reactions for synthesizing target molecules/compounds according to project specifications. Plan and execute reactions using proper reagents and equipment (e.g., glassware, stirrers, vacuum pumps) while maintaining specified conditions (temperature, pressure). Ensure parallel execution of multiple reactions. Safety & Risk Mitigation: Discuss and understand the Material Safety Data Sheet (MSDS) with team members. Identify and mitigate potential safety risks with supervisor guidance. Follow safety and quality systems, maintaining laboratory housekeeping and proper equipment usage. Analysis & Reporting: Monitor the reaction progress using analytical techniques. Identify and apply appropriate workup and purification techniques to produce high-quality intermediate/final compounds. Analyze, evaluate, and interpret analytical data from synthesis, providing accurate reports. Document reactions, research findings, and observations in lab notebooks to ensure data integrity. Productivity & Compliance: Meet productivity benchmarks regarding the number of reactions, steps, compounds, quality, and timelines. Maintain strict IP confidentiality and adhere to all policies regarding data integrity. Prepare final reports as required by clients and internal stakeholders. Team Development: Foster a learning environment by improving team knowledge in organic chemistry and analytical techniques. Conduct one-on-one discussions, classroom training, and project-based training to enhance skills. Ensure the team s morale and productivity through continuous skill development. Functional/Technical Skills: Chemistry Expertise: Knowledge of organic chemistry, particularly synthesis and execution techniques. Safety Compliance: Strong understanding of safety protocols in laboratory environments. IP & Confidentiality: Awareness of IP protection, confidentiality, and maintaining data integrity. Resource Optimization: Ability to conduct cost-benefit analysis and ensure the optimum usage of resources. Required Qualifications: Educational Requirements: M.Sc. in Organic/Medicinal Chemistry with 1 5 years of relevant experience. Preferred Qualifications: Candidates with research publications in leading journals are preferred. Equal Employment Opportunity Statement: Aragen provides equal employment opportunities to all individuals regardless of age, color, national origin, citizenship status, mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, veteran status, or any characteristic protected by applicable legislation or local law. Reasonable accommodations will be provided for qualified individuals with disabilities. Qualification : M.Sc. in Organic/Medicinal Chemistry with 15 years of relevant experience.

Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities : Manage a team of at least 100-150 executives supporting Voice operations Flexible and willing to work in a 24/7 shift environment. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & Manage Relationships / Engagement with the Clients Oversee team organize resources, set goals, carry out strategy from Executives and client on a day-to-day basis; reporting responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization s policies and applicable legal requirements Manage and review operational reports (Attendance adherence, Client scorecard, Metrics management reports) Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from WFM & Client and make adjustments to meet changing requirements Attend business reviews with the clients. Manage & control attrition keeping it to the minimum and plan for timely back fills Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and teamwork. Provide advice and assistance to senior management in planning, implementation, and evaluation of existing operations. systems and procedures Participate in weekly and monthly calls with clients to understand the expectations from the teams and provide updates Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in the process Coach & mentor Team leads, enabling them to lead their teams effectively Hire leads and managers, train, conduct inductions, manage employee & client satisfaction scores, performance Appraisals and attrition management Ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams, inter departments, cross functions across locations Ability to lead, guide, and mentor a team effectively, even in a fast-paced BPO environment. Ability to manage conflicts, motivate team members, and foster a collaborative work culture. Leadership skills to drive performance, handle challenging situations, and ensure alignment with client expectations Key skills and knowledge : Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Strong knowledge of Credit card and other Banking products Excellent verbal and written communication skills for interacting with clients, teams, and internal stakeholders Experience in handling voice operations (inbound and outbound) Client facing roles managing and representing operations Knowledge of the patient lifecycle journey of in US Healthcare & India - related regulatory requirements Experience in client facing roles managing and representing operations Experience in handling multiple teams and has shown improvement in the overall team performance Ability to coach and guide frontline, SMEs, support functions staff & the TL on a clear objective of delivering excellent customer experience A creative mind to think beyond the status quo and propose solutions internally as well as to clients Experience in working closely with Training and Quality team to strengthen and develop SOPs and training materials Quartile & People management skills Strong focus on delivering exceptional customer service and client satisfaction. Ability to understand customer needs and work with internal teams to ensure service excellence Educational Qualification : Graduation

The Technical Support Manager will lead a team of dedicated support professionals to deliver exceptional customer experiences for our global enterprise clients. This role requires strategic oversight, a focus on continuous improvement, and the ability to drive operational excellence. You will be pivotal in shaping a customer-centric support culture while managing escalations and ensuring compliance with SLAs (Service Level Agreements). Key Responsibilities: Customer Experience & Satisfaction: Deliver Remarkable Customer Experiences by championing a customer-first approach in all support activities. Address Customer Dissatisfaction: Engage directly with customers to identify issues and implement corrective measures. Proactive Escalation Management: Handle critical customer issues with urgency, engaging relevant expertise and communicating progress effectively to internal and external stakeholders. Foster a Collaborative Environment: Ensure seamless interaction among support teams, engineering/development, and service managers, ensuring timely and clear updates on issue status and action plans. Operational Excellence: Drive Operational Metrics: Monitor and improve operational metrics such as CSAT, backlog management, TTR (Time to Resolution), and quality scores. Automation & Process Optimization: Identify opportunities for automation and process enhancements to improve service delivery and efficiency. Ensure Compliance: Build and maintain processes that ensure consistency, compliance, and quality across all support interactions. Continuous Improvement Initiatives: Lead and participate in initiatives aimed at enhancing service quality, team performance, and customer satisfaction. Leadership & Team Development: Hire & Retain Top Talent: Attract and retain high-performing support professionals, ensuring the team remains motivated and equipped to handle complex customer issues. Develop Talent Aligned with Business Objectives: Provide coaching, mentoring, and professional development opportunities that align with individual and organizational goals. Promote a High-Performance Culture: Foster an open, innovative, and inclusive environment that encourages diversity, new ideas, and team collaboration. Set High Performance Standards: Lead by example, setting high standards and holding team members accountable to achieve results. Strategic & Analytical Insights: Analyze Support Metrics: Use data-driven insights to identify trends, recurring issues, and areas for process or service improvement. Make Bold, Informed Decisions: Demonstrate ownership by making timely, thoughtful decisions that balance customer needs with operational requirements. Understand Support Offerings & Business Acumen: Deeply understand the support offerings and their strategic value, aligning team efforts with broader business goals. Qualifications & Experience: Must-Have: Bachelor s Degree in Computer Science, Information Technology, or related field. 12+ Years of Experience in technical customer support, with a minimum of 5 years in a leadership or management role. Proven Understanding of 24x7 technical support operations, especially in a global context, supporting enterprise customers. Excellent Communication Skills: Ability to communicate clearly, effectively, and adapt based on audience needs. Demonstrated Ability to hire, retain, and coach high-performing support professionals. Strong Escalation Management Skills: Proven experience managing escalations with internal and external stakeholders. Analytical & Problem-Solving Mindset: Ability to analyze support data, derive insights, and make informed decisions. Customer-Centric Approach: Ability to instill a customer-first culture organically within the team. Business Acumen: Strong understanding of support offerings, operational effectiveness, and their impact on business outcomes. Good to Have: ITIL Certification: Knowledge of ITIL best practices for service management. Experience in Managing Network Security TAC: Familiarity with network security issues and solutions. Network Security Certifications: Certifications like CISSP, CISM, etc., to strengthen technical leadership. SASE Experience: Exposure to Secure Access Service Edge (SASE) environments and related support requirements. Performance Objectives: Achieve and maintain high performance in operations metrics such as CSAT, backlog management, and quality scores. Efficiently manage escalations and drive quick resolutions. Foster Employee Engagement & Growth: Develop strategies to enhance team morale and facilitate career growth. Drive automation efforts to improve response times and service quality. Ensure high levels of customer management and satisfaction, with measurable improvements in feedback scores. What You'll Bring: Customer Advocacy: Be the voice of the customer within the organization, ensuring their needs are understood and met. Exceptional Communication: Clear, concise communication skills, both written and verbal, adaptable to various stakeholders. People Leadership: Proven experience in managing, motivating, and developing support teams. Ownership & Problem Solving: Proactive approach to solving challenges, taking ownership of outcomes. Quality Focus: Consistent effort to deliver high-quality outputs across all interactions. Embrace Diversity & Innovation: Encourage a culture of diversity, inclusion, and innovative thinking. First 30 Days: Learn about the company, products, and support processes comprehensively. Understand TAC processes and metrics end-to-end to align with the company s objectives and strategies. What s in It for You? Opportunity to grow and lead in a fast-paced, performance-oriented environment. Be part of a global, innovative SD-WAN leader recognized for its best practices and inclusive culture. Career Growth & Learning: Embrace continuous learning and career development. Qualification : Bachelors Degree in Computer Science, Information Technology, or related field