NET Promoter Score NPS Jobs in Coimbatore

Job Title: Customer Success Specialist B2B SaaS | Full-Time | Coimbatore, Tamil Nadu About Kovai.co Kovai.co is a leading software company delivering powerful enterprise solutions and SaaS products to over 2,500 businesses worldwide. Our product suite includes: BizTalk360 Advanced monitoring and analytics for Microsoft BizTalk Server Turbo360 End-to-end observability platform for Azure services Document360 AI-powered knowledge base software for growing teams Headquartered in the UK, with a strong R&D presence in Coimbatore, we are on track to reach $30 million in annual revenue, and we re just getting started. "UK Headquarters. Indian Innovation. Global Impact." Role: Customer Success Specialist Location: Coimbatore, Tamil Nadu Type: Full-Time Industry: B2B SaaS, Customer Experience, Enterprise Software As a Customer Success Specialist at Kovai.co, you'll play a key role in ensuring customers maximize the value of our products. You'll work closely with clients to build strong relationships, resolve issues, and ensure long-term satisfaction and retention. Key Responsibilities Client Relationship Management: Manage a portfolio of customers, ensuring high levels of engagement, satisfaction, and retention. Customer Data Analysis: Use customer data insights to enhance user experience and improve product adoption. Retention & Growth: Identify opportunities to maximize value, reduce churn, and support upselling strategies. Issue Resolution: Act as the primary point of contact for customer inquiries, ensuring timely and effective resolution. Customer Success Process: Follow established best practices to ensure consistent and high-quality support. Cross-Functional Collaboration: Work with sales, product, and support teams to ensure a seamless customer journey. Ideal Candidate Profile 1 3 years of experience in a Customer Success, Account Management, or Client Support role ideally within a B2B SaaS environment Experience using CRM tools (e.g., HubSpot, Salesforce, or Zoho CRM) Strong problem-solving skills and ability to manage multiple customer accounts effectively Excellent communication skills (written and verbal) Ability to present product value to customers via demos, webinars, or onboarding sessions Self-starter with a proactive, organized, and detail-oriented approach Be part of a fast-scaling SaaS company with global reach Work with an enthusiastic team focused on innovation, impact, and collaboration Great culture, learning environment, and opportunities for growth Competitive compensation and a vibrant office in Coimbatore Equal Opportunity Statement Kovai.co is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and experiences and are dedicated to creating an inclusive workplace for everyone. If you're excited to be the voice of the customer and drive meaningful impact, apply now. Our team would love to connect with you!

Job Title: Customer Success Manager (CSM) Location: Coimbatore Experience: 2 to 4 years Open Positions: 1 Educational Qualification: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience & Skills: 2 4 years of experience in customer success, account management, or a related role preferably in ERP or software-based industries. Strong communication and interpersonal skills, with the ability to build lasting client relationships. Excellent problem-solving abilities and a proactive, customer-first approach. Experience managing multiple accounts and balancing competing priorities. Familiarity with ERP, CRM, or SaaS platforms is a strong advantage. Proficiency in Hindi and English (spoken and written). Job Responsibilities: Manage the successful delivery of customer projects, ensuring deadlines and expectations are consistently met. Coordinate with internal teams to schedule, execute, and track project progress. Prepare and present regular updates and reports for senior management and stakeholders. Delegate tasks effectively across teams and monitor performance and deliverables. Identify potential project risks and opportunities; proactively suggest mitigation strategies. Drive initiatives to improve customer satisfaction, project profitability, and overall efficiency. Organize and lead stakeholder and project team meetings, capturing minutes and follow-ups. Act as the primary liaison between clients and internal teams to ensure alignment on project goals and deliverables. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

Senior Software Engineer Frontend (Angular) Location: Coimbatore, Tamil Nadu, India Employment Type: Full-Time Company: Kovai.co Join Kovai.co Powering the Future of Enterprise SaaS Kovai.co is a global leader in B2B SaaS and enterprise software, enabling over 2,500 businesses worldwide to transform and scale with innovative solutions. From our UK headquarters and vibrant Indian tech hub, we deliver cutting-edge software products like BizTalk360, Turbo360, and Document360. We're on a mission to redefine the SaaS landscape with a passionate team, exponential growth, and a clear vision to hit $30 million in annual revenue. If you re a forward-thinking frontend engineer with Angular expertise, this is your opportunity to thrive in a high-impact role that blends innovation, performance, and purpose. About the Role: Senior Frontend Engineer (Angular) As a Senior Frontend Engineer, you will architect and implement dynamic, responsive, and high-performance web applications using the latest Angular framework (v14 18+). You ll contribute to scalable frontend systems, enhance user experiences, and drive best practices in modern web development. Key Responsibilities: Lead frontend development using Angular 14 18+, TypeScript, HTML5, CSS3, and SCSS. Build pixel-perfect, responsive UI components from Figma designs, ensuring accessibility, SEO-friendliness, and future scalability. Implement component-driven development, reusable Web Components (Custom Elements, Shadow DOM), dark mode, and RTL support. Optimize application performance and page load speed using best practices and modern tooling. Develop and maintain standalone components, directives, pipes, and reusable template structures. Leverage Angular Universal, Nest.js, and Nx workspace for server-side rendering and scalable architecture. Utilize RxJS for reactive programming and implement robust state management strategies. Write unit tests (Jest) and end-to-end tests (Playwright) to ensure high-quality, production-ready code. Analyze logs and frontend issues with sentry.io or similar performance monitoring tools. Collaborate cross-functionally with designers, product managers, and backend teams for end-to-end feature delivery. Ideal Candidate Profile: Bachelor's degree in Computer Science, Engineering, or a related field. 3+ years of professional experience with Angular (preferably versions 14+). Advanced proficiency in TypeScript 4+, HTML5, CSS3, and SCSS. Strong knowledge of responsive design, grid systems, breakpoints, and modern asset formats (SVG, WebP). Experience with Routing, Reactive Forms, RxJS, Jest, and performance optimization techniques. Proficiency in state management, lifecycle hooks, DI, and component communication. Solid grasp of data structures, algorithms, and design patterns. Familiarity with Angular's newest features (v18+) and contributions to large-scale enterprise applications. Strong communication and collaboration skills. Thrive in a high-growth, global SaaS company with real impact. Work with modern technologies, passionate peers, and world-class products. Enjoy a collaborative culture that values learning, inclusion, and innovation. Competitive salary and clear career growth opportunities. Equal Opportunity Employer At Kovai.co, we re committed to diversity, equity, and inclusion. We ensure equal opportunities for all candidates regardless of background, gender, race, or orientation. We believe a strong, diverse team builds better software and a better future. Apply Now Qualification : Bachelor's degree in Computer Science, Engineering, or a related field.

Senior Software Development Engineer in Test (SDET) Full Time | Coimbatore, Tamil Nadu Join Kovai.co, a pioneering force in enterprise software and B2B SaaS, as a Senior SDET and play a critical role in delivering high-quality, scalable SaaS products trusted by over 2,500 businesses worldwide. About Kovai.co At Kovai.co, we innovate with a global vision: UK headquarters. Indian innovation. Global impact. Our flagship products BizTalk360, Turbo360, and Document360 are redefining the enterprise SaaS landscape. Fueled by passionate experts, we re on a growth trajectory aiming for $30 million in annual revenue and beyond. Your Role: Senior Software Development Engineer in Test As a Senior SDET, you will architect, develop, and maintain advanced automated testing frameworks while leading performance, security, and functional testing initiatives to ensure our enterprise SaaS products meet the highest standards of quality and reliability. What You ll Do Test Automation & Framework Development Design and maintain scalable, reusable automation frameworks using C#, Selenium WebDriver (.NET Core), Playwright, or Cypress based on the Page Object Model (POM). Build cross-browser test libraries (Chrome, Firefox, Safari) with parallel execution using Selenium Grid. Performance Testing Develop and execute performance testing strategies using JMeter, LoadRunner, Gatling, simulating real-world user loads. Analyze results to detect bottlenecks and recommend optimizations. Functional & Security Testing Conduct rigorous functional testing ensuring zero-defect releases focused on customer satisfaction. Perform vulnerability assessments using Burp Suite, OWASP ZAP, ensuring compliance with GDPR and SOC2 standards. CI/CD & Agile Integration Automate test scenarios in sprint cycles, integrating shift-left testing into Jenkins, GitHub Actions pipelines. Architect tools for test data generation and environment provisioning. Mentorship & Collaboration Lead and mentor teams on best practices in automation design patterns including Factory, Singleton, and Fluent Interface. Collaborate with cross-functional teams to uphold quality standards. Who You Are Must Have: Bachelor s or Master s degree in Computer Science, Engineering, or related fields. 7+ years of experience in automation, testing, and quality assurance. Expert in C#, Selenium WebDriver, XPath/CSS selectors, and design patterns for automation frameworks. Proficient in REST/GraphQL API testing using Postman, RestSharp. Skilled in performance testing tools (JMeter, LoadRunner, Gatling). Familiar with security testing tools (Burp Suite, OWASP Top 10) and secure coding practices. Experience with CI/CD pipelines and DevOps tools (Jenkins, GitHub Actions, Azure DevOps). Agile methodology expertise (Scrum/Kanban) and shift-left testing mindset. Strong analytical, debugging, and communication skills. Good to Have: Active open-source contributions or GitHub presence in testing frameworks. Knowledge of AI-driven testing tools like TensorFlow, Hugging Face, ChatGPT, or GitHub Copilot. Join a rapidly growing SaaS company with a global footprint. Collaborate with a passionate, innovative team that values growth and impact. Access opportunities to work on cutting-edge technologies and large-scale enterprise projects. Equal Opportunity Employer Kovai.co values diversity and inclusion. We are committed to creating an equitable workplace and welcome candidates from all backgrounds to apply. Apply now and be part of our passionate journey at Kovai.co where passion meets purpose. Qualification : Bachelors or Masters degree in Computer Science, Engineering, or related fields.