Network Administration Jobs in Thane

Key Responsibilities: 1. Customer Communication & Support: Possess excellent communication skills to handle customer inquiries and resolve issues effectively. Show empathy and patience to calm irate customers, ensuring a positive customer experience. Respond to incoming calls and customer emails in a timely and professional manner. 2. Technical Troubleshooting: Troubleshoot and resolve issues related to the base operating system, Windows, Outlook, Teams, Citrix, VDI, VPN, Security Apps, and other related technologies. Provide remote support to diagnose and resolve technical issues. Stay eager to learn and adapt to new technologies as required for customer support. 3. Issue Resolution: Manage and resolve customer complaints, ensuring all concerns are addressed promptly and thoroughly. Research and offer solutions to customers using available resources and technical tools. Identify patterns or recurring issues and escalate to supervisors when necessary. Route customer calls and tickets to the appropriate teams or resources for specialized support. 4. Documentation & Reporting: Document all customer interactions and technical troubleshooting steps as per standard operating procedures (SOPs). Create and update SOPs for newly encountered issues and resolutions provided to customers. Complete call logs and provide reports detailing the nature of customer concerns and resolutions. 5. Trend Identification & Process Improvement: Recognize, document, and alert management of any recurring trends in customer calls or issues. Contribute to process improvements by suggesting solutions for recurring problems or inefficiencies. Skills & Competencies: Communication Skills: Strong ability to communicate technical issues and solutions effectively to customers. Problem Solving: Ability to troubleshoot and resolve various technical issues quickly and accurately. Technical Knowledge: Solid understanding of Windows, Outlook, Teams, Citrix, VDI, VPN, and security applications. Customer Focus: Ability to empathize with customers, especially when handling irate or frustrated customers. Documentation & Reporting: Proficiency in maintaining accurate records of calls, issues, and resolutions. Teamwork & Escalation: Collaborative in routing calls and issues to the appropriate departments when necessary.

HR Generalist Location: Thane Experience: 5 7 years Education: MBA/Bachelor s in HR or related field Role Summary We are seeking a motivated and detail-oriented HR Generalist to manage end-to-end HR operations. The ideal candidate will foster a positive work environment by overseeing recruitment, payroll, compliance, and employee engagement while ensuring strict adherence to labor laws. Key Responsibilities Talent Acquisition: Manage the full cycle of recruitment, onboarding, and employee documentation. Payroll & Attendance: Oversee attendance tracking and leave records, and coordinate inputs for monthly payroll processing. Performance Management: Support performance appraisals, confirmations, and career development initiatives. Employee Relations: Act as the point of contact for employee queries and drive engagement and retention programs. Statutory Compliance: Ensure adherence to HR policies and legal requirements, including PF, ESIC, and labor laws. Records Management: Maintain accurate employee files and utilize HRMS tools for efficient record-keeping and reporting. Offboarding: Handle all exit formalities, including Full & Final (F&F) settlements. Qualifications & Skills Education: MBA or Bachelor s degree in HR or a related field. Experience: 5 7 years of proven experience as an HR Generalist. Technical Skills: Strong proficiency in HRMS tools and statutory compliance frameworks. Soft Skills: Excellent communication, interpersonal, and multitasking abilities in a fast-paced environment. Qualification : MBA or Bachelors degree in HR or a related field

Non-IT Recruiter Experience: 1 3 Years Location: Thane Employment Type: Full-time Job Summary We are seeking an experienced Non-IT Recruiter to manage end-to-end recruitment for non-technical roles across diverse industries. The ideal candidate will be skilled in sourcing, screening, and managing candidates while ensuring a seamless recruitment experience for both clients and applicants. Key Responsibilities Manage the complete recruitment lifecycle for non-IT positions, including Sales, Marketing, HR, Finance, Operations, Admin, and more. Source candidates through job portals, social media, referrals, and professional networks. Screen resumes and conduct initial telephonic or virtual interviews. Coordinate interviews between candidates and hiring managers. Understand client or organizational requirements and deliver suitable profiles within set timelines. Maintain and update candidate databases, recruitment trackers, and follow-ups. Facilitate offer rollouts, joining formalities, and other onboarding processes. Ensure a positive and professional candidate experience throughout the recruitment process. Required Skills & Qualifications 1 3 years of experience in Non-IT recruitment. Proficiency with job portals such as Naukri, Indeed, LinkedIn, etc. Strong communication, interpersonal, and negotiation skills. Ability to manage multiple hiring requirements simultaneously. Basic understanding of HR and recruitment processes. Strong follow-up skills and attention to detail. Preferred Qualifications Experience in corporate or agency hiring. Knowledge of bulk hiring or lateral recruitment processes. Graduation in any discipline (HR preferred).