Network Documentation Jobs in Ahmedabad

Relationship Manager (RM) Global Trade Finance (GTX) Location: Ahmedabad Experience: 3 5 years Reporting To: Head Global Trade Finance Company: KredX About GTX GTX is a licensed International Trade Financing Services (ITFS) platform operating under IFSCA, designed to support exporters and importers with cross-border working capital needs. Headquartered in GIFT City, our tech-driven platform combines innovative financial solutions with market expertise to simplify and scale global trade financing. Role Overview We are expanding our Global Trade Finance (GTX) vertical and are looking for a highly motivated and experienced Relationship Manager to join our team. In this role, you will be responsible for structuring and executing trade finance transactions, managing client portfolios, building strategic relationships, and ensuring compliance across all operations. You'll work closely with exporters, importers, financial institutions, and internal teams to deliver comprehensive trade finance solutions. Key Responsibilities Client & Transaction Management Originate, structure, and execute various trade finance products such as export factoring, LC, SBLC, forfaiting, buyer s/supplier s credit, etc. Manage and grow a portfolio of corporate clients engaged in international trade. Identify cross-selling opportunities and strengthen client relationships through customized financing solutions. Operational & Risk Oversight Ensure thorough execution of documentation, credit appraisal, compliance checks (KYC/AML), and risk assessments. Oversee transaction lifecycles, including disbursals, repayments, collateral management, and flow monitoring. Coordinate with compliance, risk, and legal teams to ensure risk mitigation across deals. Banking & Institutional Partnerships Liaise with banks (domestic & international), NBFCs, ECAs, and factoring partners for deal structuring and closures. Negotiate terms, pricing, and exposure limits with funding institutions to secure optimal outcomes. Strategic Initiatives Contribute to the development and automation of trade finance products and processes. Monitor global trade trends, regulatory updates (UCP, URDG, FEMA, RBI), and customer behaviors to inform strategy. Candidate Profile Education & Experience 3 5 years of experience in trade finance roles at banks, NBFCs, fintechs, or corporate treasury teams. Certifications such as CDCS or CITF are advantageous. Strong knowledge of trade finance instruments, international regulatory frameworks, and cross-border trade dynamics. Skills & Competencies Proficient in trade documentation, credit analysis, and risk management. Strong analytical thinking and structured problem-solving abilities. Excellent communication, negotiation, and client relationship management skills. Be a part of a high-impact, high-growth vertical with international exposure. Work in a fast-paced, innovation-driven environment backed by strong institutional support. Lead and contribute to digital-first, transformative trade finance initiatives.

Junior Coordinator ERP to CRM Digitization Location: Ahmedabad Role Objective: Support the digitization and integration of ERP and CRM systems by coordinating tasks, gathering process inputs, assisting in data mapping, and ensuring smooth collaboration between internal teams and vendors for timely project delivery. Key Responsibilities Project Support & Coordination Assist the project lead in day-to-day coordination between internal teams and IT/CRM vendors. Track task progress, maintain project documentation, and escalate delays or issues promptly. Business Process Documentation Collect inputs from sales, operations, and finance teams to document workflows. Maintain process maps, SOPs, and user requirement documents. Data Handling & Validation Assist in mapping customer, product, pricing, and order data between ERP and CRM systems. Support data cleanup, migration activities, and reconciliation during testing phases. User Acceptance Testing (UAT) & User Coordination Organize and monitor UAT for CRM/ERP modules. Gather user feedback and communicate effectively with the implementation team. Training & Onboarding Support Help prepare user guides and training materials. Support internal training sessions and address basic user queries during rollout. Key Requirements Bachelor s degree in Business, Engineering, IT, or related field. 2 4 years experience in ERP/CRM support, sales operations, or business process roles. Familiarity with tools like Zoho CRM, Salesforce, SAP, Tally, or MS Dynamics preferred. Good understanding of core business processes: inquiry, quotation, order processing, and invoicing. Strong documentation, follow-up, and coordination skills. Preferred Exposure Experience with CRM or ERP implementation/support projects. Basic knowledge of integration or automation tools (e.g., Zapier, API workflows). Proficiency in Excel, Google Sheets, and documentation tools. Comfortable working across IT, sales, and accounts teams. Qualification : Bachelors degree in Business, Engineering, IT, or related field

Position: Service Engineer Location: Ahmedabad Employment Type: Full Time Experience Required: 3 5 Years Company: Phillips Machine Tools India Pvt Ltd Industry: Industrial Machinery / Manufacturing Job Overview We are seeking a highly motivated and customer-focused Service Engineer to join our best-in-class service team supporting HAAS CNC machines. In this role, you ll be responsible for delivering prompt, professional, and legendary service, ensuring machine uptime, and maintaining strong client relationships. You will handle both electrical and mechanical troubleshooting, installation, commissioning, and post-sales support for our HAAS machine tools. As the frontline of our brand, your commitment to customer satisfaction will play a critical role in reinforcing Phillips' reputation as a trusted and innovative CNC solution provider. Key Responsibilities Attend and resolve service calls promptly to minimize machine downtime. Perform installation and commissioning of HAAS CNC machines across assigned customer sites. Provide mechanical and electrical support for machine diagnostics, repairs, and routine maintenance. Document service activities, problem-solving summaries, and escalate critical issues as needed. Maintain clear, open communication with both junior and senior team members to promote learning and improvement. Build and nurture long-term customer relationships, acting as the go-to expert for all service-related queries. Ensure timely arrangement and sourcing of spare parts (in or out of warranty). Work collaboratively to create a positive, supportive, and growth-oriented work environment. Proactively identify recurring issues and suggest long-term solutions for improved machine reliability. Demonstrate total ownership of your service territory by aligning with Phillips high service standards and performance metrics. Requirements 3 5 years of hands-on experience in service, maintenance, or installation of CNC machines or industrial automation equipment. Strong troubleshooting skills in both mechanical and electrical domains. Willingness to travel frequently to customer sites within the assigned region. Excellent communication, interpersonal, and documentation skills. Ability to work independently as well as part of a team in a fast-paced environment. Strong problem-solving mindset with a commitment to customer satisfaction. Understanding of HAAS machines will be an added advantage. Opportunity to work with cutting-edge CNC technology Competitive compensation and performance-based incentives Supportive team culture and mentorship Exposure to industry-leading service processes and global standards Training and upskilling opportunities for professional growth About Phillips Machine Tools India Pvt Ltd Phillips India is the exclusive distributor for HAAS Automation in India. With a legacy of trust, technical excellence, and a deep commitment to customer success, we empower Indian manufacturers with world-class machine tools and service support. Join us in building the most dependable and responsive service team in the industry. Apply now and become the face of Phillips' legendary customer support.

AV Engineer Location: Ahmedabad Experience: 5+ Years Qualification: Graduate / Diploma in any relevant field Employment Type: Full-Time Role Objective: Responsible for the installation, configuration, and maintenance of advanced audiovisual (AV) systems, ensuring seamless integration and optimal performance across client sites. Key Responsibilities: Install and configure AV hardware including video walls, active LED displays, media processors, and other AV equipment. Set up and program Crestron control systems, ensuring proper integration with AV components for smooth operation. Rack-mount servers and manage AV-over-IP switching, cabling, and structured wiring to support AV infrastructure. Perform testing, commissioning, and troubleshooting for all newly installed AV systems. Coordinate closely with project managers, Original Equipment Manufacturers (OEMs), and on-site teams to ensure timely and accurate project delivery. Maintain documentation related to installations, configurations, and service reports. Core Competencies: Strong technical knowledge of AV systems and integration. Proficiency in programming and configuring Crestron or similar control systems. Experience with AV-over-IP networks, cabling standards, and rack mounting. Excellent troubleshooting and problem-solving skills. Ability to work effectively in a team and coordinate with multiple stakeholders. Strong communication and organizational skills. Qualification : Graduate / Diploma in any relevant field

Tech Support Lead Security Location: Ahmedabad Experience: 5+ Years Qualification: Graduate / Diploma in a relevant technical field Employment Type: Full-Time Role Objective: To lead a technical support team responsible for maintaining, troubleshooting, and upgrading electronic security systems including Access Control and CCTV, while ensuring timely resolution of incidents and coordination with key accounts and OEMs. Key Responsibilities: Team Leadership: Lead and mentor a team of support engineers handling security systems (Access Control, CCTV, etc.). Technical Support: Troubleshoot and resolve complex hardware and software issues related to surveillance and access control solutions. Incident Management: Ensure rapid response to critical issues and manage escalations efficiently. Client Coordination: Handle key account communication, support escalations, and provide root cause analysis for reported issues. Training: Conduct internal training on emerging security technologies and best practices. Documentation: Maintain SOPs, troubleshooting guides, and a knowledge base for quick resolution and onboarding. Software Upgrades: Oversee and execute software updates and patch deployments for critical customer installations. Collaboration with OEMs: Work closely with OEMs for patch releases, vulnerability resolutions, and advanced support. Database Knowledge: Apply a good understanding of SQL Server and database operations to support application-level troubleshooting and configurations. Core Competencies: Deep knowledge of CCTV, Access Control Systems, and their integration. Strong experience with SQL Server and understanding of database operations. Excellent problem-solving and escalation management skills. Proven ability to lead teams and manage technical documentation. Strong verbal and written communication skills for coordination with clients and internal stakeholders. Qualification : Graduate / Diploma in a relevant technical field

System Engineer Full-Time | Ahmedabad, India Location: Ahmedabad, Gujarat Employment Type: Full-Time | On-site Experience Required: 1 to 5 years Qualification: Any Graduate with IT background or equivalent Salary: Competitive, based on experience Notice Period: Immediate joiners preferred Job Summary We are looking for a skilled System Engineer to manage and support our Windows Server environments, Office 365, and Azure cloud services. The ideal candidate will have hands-on experience in server administration, Active Directory design, and migration, along with basic knowledge of PowerShell scripting and networking fundamentals. This role offers an excellent opportunity to grow your career in IT infrastructure management within a fast-paced environment in Ahmedabad. Key Responsibilities Manage and maintain Windows Servers, ensuring optimal performance and security. Provide basic to advanced support for server operations, including troubleshooting and issue resolution. Administer Office 365 and provide support for related services. Assist with Azure cloud platform tasks and basic cloud service management. Configure and manage Active Directory Federation Services (ADFS) and design Active Directory environments. Perform server backups and restore configurations to ensure data integrity. Manage Exchange Servers for smooth email operations. Plan and execute server migrations and implement new servers or services based on organizational requirements. Utilize PowerShell scripting for automation and server management tasks. Collaborate with the network team to maintain a solid understanding of networking protocols and infrastructure. Document processes and maintain technical documentation for system configurations and procedures. Required Skills & Qualifications 1 to 5 years of experience in system administration with Windows Servers and related technologies. Working knowledge of Office 365 administration and Azure basics. Experience with Active Directory, ADFS, and Exchange Server management. Familiarity with PowerShell scripting for automation and task efficiency. Clear understanding of networking concepts and protocols. Strong problem-solving skills and ability to manage server issues proactively. Good command of written and spoken English communication. Relevant Microsoft certifications (e.g., MCSA, AZ-900) are a plus. Work with a dynamic IT infrastructure team in Ahmedabad. Exposure to hybrid on-premises and cloud environments (Office 365 & Azure). Opportunity for professional growth and certification support. Competitive salary and a collaborative workplace culture. Qualification : Any Graduate with IT background or equivalent

Job Title: Business Analyst Experience: 1-3 Years Positions: 2 Location: Rajkot, Gujarat Job Type: Full-Time Job Overview: We are seeking a detail-oriented and proactive Business Analyst with 1-3 years of experience to join our team. The ideal candidate will work closely with clients, development, and testing teams to analyze business processes, gather requirements, and deliver effective software solutions. This role involves managing project scope, creating documentation, and ensuring smooth communication between stakeholders. Key Responsibilities: Understand client requirements and recommend appropriate solutions. Analyze business processes, existing systems, and requirements; propose functional designs. Create initial project scope and detailed Software Requirement Specification (SRS) documents. Develop wireframes and coordinate with designers for design mock-ups. Present documentation to clients and secure approval/sign-off. Collaborate with development and testing teams throughout the software development lifecycle to clarify requirements. Manage scope extensions and change request (CR) documents effectively. Support the delivery team during project execution. Review design mock-ups internally from a UAT perspective. Stay updated on market trends and continuously upgrade relevant skills. Manage multiple projects simultaneously with strong attention to detail. Required Skills & Qualifications: Bachelor s degree in BE-IT/CS, B.Tech-IT, MCA, or MSc-IT. 1-3 years of relevant Business Analyst experience. Strong understanding of web and mobile technologies. Proficient in project management, Microsoft Office, and wireframing tools. Excellent verbal and written communication skills in English. Strong analytical, documentation, and stakeholder management skills. Work on diverse projects with industry-leading clients. Opportunity to enhance your analytical and project management skills. Collaborative and supportive work environment in Rajkot. If you are passionate about bridging business and technology, apply now to join our team as a Business Analyst!

Job Title: Project Coordinator Location: Ahmedabad, Gujarat Job Type: Full-Time Job Overview: We are looking for a detail-oriented and experienced Project Coordinator to join our dynamic software development team in Ahmedabad. The ideal candidate will ensure smooth project execution by maintaining plans, schedules, and budgets, coordinating with stakeholders, and facilitating effective communication across teams. Key Responsibilities: Project Planning and Monitoring: Maintain and track project plans, timelines, work hours, and budgets. Develop and implement project strategies aligned with organizational objectives. Create and manage project calendars to meet deadlines and milestones. Identify risks and issues early and recommend effective solutions. Stakeholder Collaboration: Organize and participate actively in stakeholder meetings. Document and communicate meeting outcomes, actions, and decisions. Manage stakeholder expectations and guide discussions towards optimal solutions. Lead meetings when necessary and distribute minutes promptly. Communication and Documentation: Prepare presentations and project materials for meetings. Maintain thorough and up-to-date project documentation. Follow up on action items to ensure timely completion. Project Execution and Quality Assurance: Monitor progress to ensure deadlines are met and deliverables meet quality standards. Support project teams with assigned tasks as needed. Adjust project plans in response to changes or emerging challenges. Ensure adherence to project management frameworks and best practices. Qualifications & Skills: Proven experience as a Project Coordinator or in a similar role within software development. Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Proficient in project management tools and software. Ability to manage multiple stakeholders and facilitate teamwork. Detail-oriented with a proactive problem-solving attitude. Join our team in Ahmedabad and contribute to delivering successful software projects with effective coordination and communication!

Site Engineer Fire & Safety | 2+ Years Experience | Ahmedabad We are hiring a detail-oriented Site Engineer with 2+ years of experience in fire and safety project management. The candidate will oversee on-site operations, ensuring compliance with fire safety regulations while coordinating with various stakeholders to deliver projects on time and within budget. Key Responsibilities: Oversee and manage on-site fire and safety projects, ensuring all activities comply with relevant safety regulations and standards. Conduct regular site inspections and risk assessments to identify potential hazards. Coordinate effectively with clients, contractors, and other project stakeholders to ensure smooth operations. Prepare and maintain detailed reports, documentation, and progress updates. Implement, monitor, and enforce fire safety protocols and emergency procedures on-site. Troubleshoot and resolve issues related to fire safety systems promptly. Provide training and guidance to on-site personnel regarding fire safety best practices. Ensure timely project completion while adhering to budget constraints. Required Skills & Qualifications: Minimum 2 years of experience as a Site Engineer in the fire and safety sector. Strong knowledge of fire safety regulations, standards, and compliance requirements. Excellent coordination and communication skills. Ability to manage multiple stakeholders and work effectively under pressure. Proficiency in report preparation and site documentation. Location: Ahmedabad, India

Job Description: Quality Assurance Engineer Location: Ahmedabad Education Qualification: Any Graduate Company Profile: Media NV was established in 2014 and is headquartered in North America as a multinational company with offices in Ahmedabad and Chandigarh. At Media NV, working means being part of a family. We are dedicated to building the best products by leveraging cutting-edge technologies. Our passionate and driven team combines creativity and technology to fully integrate your business with the online world, providing ample opportunities to grow your brand. We are now looking to add a detail-oriented Quality Assurance Engineer to our team. Job Summary: As a Quality Assurance Engineer, you will play a critical role in ensuring our products and services meet the highest quality standards. You will develop and execute test plans, identify bugs, document results, and collaborate closely with the development team to ensure seamless, reliable product releases. Key Responsibilities: Develop, execute, and maintain both manual and automated test scripts aligned with product requirements and specifications. Identify, document, and track defects using defect-tracking tools such as Jira or Bugzilla. Collaborate with development teams to understand functionalities and design effective test cases. Perform diverse testing types including Functional, Regression, Load/Performance, and Usability testing. Validate that software meets business needs and user expectations. Conduct root cause analysis of production issues and collaborate with developers to resolve them. Continuously improve testing processes, tools, and methodologies to enhance coverage and reduce defect leakage. Ensure all software releases undergo thorough testing before production deployment. Prepare and present detailed reports and documentation on testing outcomes. Participate in project meetings to assess quality risks and propose mitigation strategies. Assist in defining QA policies, standards, and best practices across the organization. Qualifications and Skills: Bachelor s degree in Computer Science, Information Technology, or related field. 2-5 years of proven experience in software testing, quality assurance, or related roles. Strong understanding of QA methodologies, tools, and processes. Hands-on experience with automated testing tools like Selenium, QTP, TestNG, or similar. Familiarity with Agile methodologies and working in Scrum teams. Experience testing web applications, mobile apps, and APIs. Knowledge of version control systems such as Git. Strong analytical, problem-solving, and critical thinking skills. Excellent verbal and written communication abilities. Detail-oriented and committed to high-quality deliverables. Ability to work both independently and collaboratively. Experience with CI/CD tools like Jenkins or Bamboo is a plus. Competitive salary with guaranteed increments. Share options available. 5-day work week (Monday-Friday). Health insurance benefits. Monthly team dinners and regular team outings. Supportive and growth-focused work environment. Generous leave policy. Excellent platform for learning, career development, and recognition. Join Media NV and be part of a team that values your expertise and supports your professional growth! Qualification : Bachelors degree in Computer Science, Information Technology, or related field.

Business Development Manager - SME & Emerging Corporates Location: Ahmedabad, India Employment Type: Full-Time Experience: 1 5 Years About OXYZO Financial Services Ltd. OXYZO Financial Services Ltd., part of the OfBusiness Group, is a leading Fintech NBFC revolutionizing B2B lending for SMEs and Emerging Corporates. Headquartered in Gurugram, with a presence in 20+ cities across India, OXYZO has amassed 7,000 Cr AUM and 300 Cr PAT, with backing from marquee investors like Creation Investments, Matrix Partners, Norwest, Tiger Global, and Alpha Wave. Role Overview We are looking for a highly motivated Business Development Manager with a proven track record in SME & Emerging Corporate lending. This role will involve sourcing, acquiring, and managing new clients, while working closely with internal teams to structure deals and facilitate the timely disbursement of loans. Based out of Ahmedabad, you will drive growth in industries such as Manufacturing, Engineering, Chemicals, Pharma, Textiles, and Logistics. Key Responsibilities Client Acquisition: Actively source and onboard SME & Emerging Corporate clients across a wide range of industries. Credit & Risk Analysis: Conduct in-depth assessments of financial health, creditworthiness, and business stability, preparing credit notes to facilitate smooth deal structuring. Deal Structuring: Work alongside the leadership and risk teams to create competitive loan structures that meet client needs and align with OXYZO s policies. Document Fulfillment & Disbursement: Ensure smooth documentation processing and timely disbursement of approved loans. Industry Networking: Leverage industry relationships and networks to expand the business portfolio and identify new growth opportunities. Cross-functional Collaboration: Collaborate with internal teams to ensure seamless service delivery and continuous business growth. Candidate Profile Experience: 1 5 years in B2B lending, preferably in banking or NBFC with expertise in working capital lending. Proven self-sourcing abilities for ticket sizes between 5-25 Cr with quarterly disbursement targets of 6-10 Cr. Strong credit analysis skills and the ability to structure competitive deals. Ability to work autonomously, manage client relationships, and drive new business in the open market. Excellent Communication Skills and the ability to present complex financial concepts in simple terms. Self-motivated with a high level of drive and enthusiasm. Fast-track Career Growth Propel your career with leadership opportunities and high-impact roles. Ownership & Role Autonomy Take ownership of your business growth with clear decision-making power. Exceptional Peer Group Work alongside driven, high-performing professionals. Enjoyable Workplace Culture Join a collaborative and thriving work environment. Competitive Pay & Rewards Attractive compensation structure with performance-based rewards.

Responsibilities: Develop and maintain the architectural design of our SaaS products, ensuring they are scalable, reliable, and performant. Work closely with engineering teams to implement architectural designs correctly and meet business requirements. Provide guidance and best practices on system design, coding standards, and technology choices. Create and maintain comprehensive architectural documentation and diagrams. Analyze and optimize system performance, identifying and addressing bottlenecks. Troubleshoot and resolve complex technical issues related to system design and integration. Stay up-to-date with industry trends and emerging technologies, recommending improvements to enhance system capabilities. Qualifications: Minimum of 2 years of experience as a System Architect or in a similar role, with a focus on SaaS applications. Proficiency in designing and implementing scalable systems using modern technologies and frameworks; experience with cloud platforms (e.g., AWS, Azure, Google Cloud) is a plus. Strong coding skills in one or more languages commonly used in SaaS development (e.g., Java, Python, C#). Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Strong analytical and problem-solving abilities, with a track record of addressing complex system issues.

Responsibilities: Backend Development: Collaborate with the design and front-end development teams to create and maintain WordPress websites with efficient and clean backend code. Develop custom themes and plugins, as well as modify existing ones, to meet project requirements. WordPress Configuration: Install and configure WordPress on servers, ensuring optimal performance, security, and scalability. Set up and manage databases, server-side settings, and caching mechanisms for improved site speed and user experience. API Integration: Integrate third-party APIs and services, such as payment gateways, social media platforms, CRM systems, and analytics tools, into WordPress websites. Ensure seamless data flow and functionality between WordPress and external systems. Performance Optimization: Identify and address performance bottlenecks, code inefficiencies, and database optimization to enhance website speed and overall performance. Implement caching mechanisms, content delivery networks (CDNs), and other techniques to optimize page load times. Security and Maintenance: Implement robust security measures to protect WordPress websites from vulnerabilities, malware, and hacking attempts. Perform regular updates, backups, and maintenance tasks to ensure website stability and reliability. Troubleshooting and Bug Fixing: Investigate and resolve technical issues, bugs, and errors that may arise in WordPress websites. Conduct thorough testing and debugging to identify the root cause and implement effective solutions. Collaboration and Documentation: Work closely with cross-functional teams, including designers, front-end developers, and project managers, to ensure effective communication and collaboration throughout the development process. Document and maintain technical specifications, code documentation, and version control. Required Skills: Proven Experience: Minimum 1 years of professional experience as a WordPress Backend Developer, with a strong portfolio demonstrating successful WordPress projects and customizations. Strong Technical Skills: Proficiency in PHP, MySQL, JavaScript, HTML, CSS, and other relevant web technologies. In-depth knowledge of WordPress architecture, APIs, and coding standards. Familiarity with popular WordPress plugins and frameworks. Customization and Theme Development: Solid experience in developing custom WordPress themes and plugins from scratch. Ability to extensively customize plugins & themes. Must know the core PHP & Oops concept. API Integration: Demonstrated expertise in integrating third-party APIs and services into WordPress websites. Experience with RESTful APIs, OAuth, and data synchronization between different systems. Performance Optimization: Experience optimizing WordPress websites for speed, scalability, and efficiency. Familiarity with caching mechanisms, CDNs, and performance testing tools. Security and Maintenance: Strong understanding of WordPress security best practices, including user authentication, data encryption, and vulnerability scanning. Experience in performing updates, backups, and regular maintenance tasks. Problem-Solving Skills: Analytical mindset with the ability to identify and resolve technical issues, bugs, and errors. Strong troubleshooting and debugging skills. Communication and Collaboration: Excellent teamwork and communication skills. Ability to collaborate effectively with cross-functional teams and stakeholders. Strong documentation and version control practices. If you are a passionate WordPress Backend Developer with a deep understanding of WordPress development, excellent problem-solving skills, and a drive for delivering high-quality solutions, we would love to hear from you. Join our team and contribute to building exceptional WordPress websites that delight our clients and users. Qualification : Bachelors degree, CS or IT

Job Title: Network Engineer (Cisco) Role Overview: The Network Engineer is responsible for carrying out updates to the service lifecycle, configuring IT systems, executing changes, drafting documentation, and monitoring IT services. The role demands expertise in various Cisco network devices and services, troubleshooting, and network maintenance for high-performance and availability. Key Responsibilities Carry out recommended updates to the service lifecycle, including patching and point releases upgrades. Configure IT systems and execute basic changes while following standard operating procedures and change/release management policies. Draft technical and end-user documentation for specific IT services or sets of services. Monitor specific IT services for availability and performance, reporting anomalies through predefined processes. Expert in various Cisco network devices and services (routers, switches, MPLS, SolarWinds, Umbrella, BRG, firewall, load balancers, VPN, VoIP/Call Manager). Installation, configuration, and troubleshooting experience with Cisco devices. Experience in Voice, WAN, Wireless & Site Networks. Perform network maintenance and system upgrades, including service packs, patches, hot fixes, and security configurations. Monitor system resource utilization, trending, and capacity planning. Problem-solving skills to resolve network-related issues. Manage telecommunications network including LAN, WAN, MPLS, and SONET environments. Support SSL VPN, Firewall, and Network Switches. Hands-on experience in installing, configuring, and troubleshooting Cisco routers, Palo Alto Firewalls, switches, load balancers, and network access controllers. Represent network operations function for all change management-related queries. Experience in using network management tools for performance tuning, troubleshooting, and capacity planning. Specific Knowledge In-depth understanding of and experience with Firewall LAN/WAN, routing, switches including BGP, Meraki, MPLS, VPN, Solarwinds, Umbrella, BRG, and EIGRP. Advanced experience with routers, switches, and LAN/WAN equipment. Knowledge and working experience with Wireless Infrastructure. Familiarity with network monitoring and diagnostic tools. Advanced troubleshooting skills in LAN/WAN/Wireless infrastructure. Escalation point of contact for all Network Technologies. Skills Ability to work independently, as a technical resource, and as a key participant in a team environment. Independent, persistent, and results-oriented individual able to contribute ideas and opinions for sound solutions. Comfortable working with minimal supervision/guidance and dealing with ambiguity. Excellent time management and organizational skills, able to manage multiple concurrent projects. Excellent English communication and presentation skills, both written and verbal. Experience in handling critical incidents and providing solutions in pressure situations. Familiarity with ticketing systems. Ability to grasp and understand new technology trends and concepts. Certifications CCNA, CCNP, PCNSA or PCNSE certification required.

Position: Incident Manager - US Shift Job Summary: The Incident Manager is responsible for leading the incident management process to ensure timely identification, resolution, and documentation of IT incidents. The role involves coordinating with cross-functional teams, handling major incidents, and driving continuous improvement in IT service delivery. The ideal candidate should have expertise in ITIL processes, IT service management (ITSM) tools, stakeholder communication, and problem-solving skills to maintain high availability and stability of IT services. Key Responsibilities: Incident Management & Response: Lead the incident management process, ensuring rapid response, resolution, and communication. Act as an escalation point for critical IT incidents, ensuring minimal disruption to business operations. Coordinate with IT teams (Infrastructure, Network, Security, Applications, etc.) to diagnose, troubleshoot, and resolve issues. Ensure compliance with SLAs by monitoring incident resolution times and escalating issues as needed. Conduct Root Cause Analysis (RCA) and drive corrective actions to prevent recurrence. Facilitate post-incident reviews (PIRs) and ensure continuous process improvements. Stakeholder Communication & Coordination: Serve as the primary liaison between IT teams, business units, and senior leadership during incidents. Provide timely incident status updates to stakeholders with clear impact assessments. Ensure effective collaboration with third-party vendors and service providers for quick resolution. Develop and maintain incident communication templates for standardization. Process Improvement & Governance: Ensure adherence to ITIL best practices and ITSM frameworks. Identify trends in recurring incidents and work with Problem Management to implement permanent fixes. Maintain and enhance Incident Management Standard Operating Procedures (SOPs). Work closely with Change Management to assess risks and minimize service disruptions. Training & Readiness: Conduct training sessions for IT teams on best practices for incident handling. Organize incident response simulations and tabletop exercises to enhance preparedness. Develop incident management playbooks to standardize response procedures. Required Skills & Qualifications: Technical & ITSM Expertise: Strong understanding of ITIL frameworks (Incident, Problem, and Change Management). Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, Jira Service Desk, or similar platforms. Knowledge of enterprise IT environments, including networking, cloud services, cybersecurity, and applications. Familiarity with log analysis, event correlation, and monitoring tools (e.g., Splunk, SolarWinds, Nagios). Soft Skills & Competencies: Excellent communication and stakeholder management skills for cross-functional collaboration. Strong analytical, problem-solving, and decision-making abilities under high-pressure situations. Ability to handle multiple high-priority incidents simultaneously. Leadership skills to guide IT teams and improve incident management practices. Education & Certifications: Bachelor s degree in Computer Science, Information Technology, or related field. ITIL Foundation Certification (ITIL v3 or ITIL 4) Mandatory. Preferred: ISO 27001, PMP, COBIT, CISSP, or relevant ITSM/security certifications. If you are an experienced Incident Manager with a strong ITIL background and the ability to manage high-priority incidents in a fast-paced environment, we encourage you to apply and join our dynamic team! Qualification : Bachelors degree in Computer Science, Information Technology, or related field.

Responsibilities: Content Creation: Write engaging content for web pages, articles, blogs, stories, and social media to attract and engage the target audience. Research: Conduct thorough research to gather ideas and facts related to the assigned content/topics, ensuring accuracy and relevance. Social Media Management: Contribute to and update the company s social media channels (e.g., Facebook, Twitter, LinkedIn) regularly with fresh content. Social Media Engagement: Monitor social media channels and perform social listening. Respond to discussions on topics related to the company and industry in a timely and professional manner. Staying Updated with Trends: Stay current on best practices for writing on the web, social media trends, and developments in web usability, web applications, and relevant business/industry trends. Internal and External Communications: Prepare internal and external communications including announcements, press releases, analytics reports, presentations, and technical documentation when needed. Requirements: Writing & Editing Skills: Strong ability to write, edit, and proofread content effectively while maintaining a clear and engaging tone. Creative Content Generation: A passion for creative content generation with a sharp attention to detail and commitment to delivering quality work. Web Writing Experience: Prior experience in writing for the web and a solid understanding of content management and internet research. Social Media & Marketing: Proven experience with social networks and successful implementation of social media marketing strategies. HTML/CSS Knowledge: Familiarity with HTML, CSS, and working with content management systems (CMS) to manage and update content.

Roles and responsibilities : We are looking for a skilled Hardware and Network Engineer to join our IT team. The ideal candidate will have hands-on experience with hardware troubleshooting, network configuration, and server setup. This role involves maintaining the IT infrastructure, ensuring seamless connectivity, and supporting our team with hardware and networking needs. Key Responsibilities: 1. Infrastructure Maintenance and Support: Maintain and support IT infrastructure, including servers, desktops, and networking hardware. Conduct regular maintenance checks and troubleshoot hardware issues as they arise. Ensure timely upgrades and replacements of hardware components to maintain optimal performance. 2. Network Configuration and Management: Configure, install, and manage network devices such as routers, switches, and firewalls. Monitor network performance, troubleshoot connectivity issues, and ensure secure and efficient data transfer. Set up and manage LAN/WAN and wireless networks, ensuring a reliable and secure network environment. 3. Server Setup and Administration: Set up, configure, and maintain company servers to ensure secure and stable operations. Monitor server health, backup data, and restore systems as needed. Perform regular updates and apply patches to ensure security and functionality. 4. Technical Support and Troubleshooting: Provide technical support for end-users, assisting with hardware, software, and network-related issues. Conduct diagnostics to identify and resolve system failures, network disruptions, and hardware malfunctions. Document issues and resolutions, providing feedback for continuous improvement. 5. Documentation and Reporting: Maintain accurate records of network configurations, hardware inventory, and system upgrades. Prepare reports on system performance, network usage, and troubleshooting actions taken. Requirements: 6. Bachelor s degree in related field (or equivalent experience). 7. Minimum 1 year of experience in hardware troubleshooting, network configuration, and server setup. 8. Strong knowledge of networking concepts, including LAN/WAN, IP addressing, DHCP, DNS, and network security. 9. Proficiency in configuring and managing servers. 10. Familiarity with hardware components, network devices, and diagnostic tools. Preferred Qualifications: 11. Experience with network management tools and monitoring software. 12. Basic knowledge of virtualization technologies is a plus. 13. Strong problem-solving skills and ability to work independently. Perks and Benefits: Healthy & Flexible Work Environment All Saturdays Off (5 Days Working) Performance based Incentive & employee friendly policies Attractive Awards, Festival Celebrations, Picnic, Birthday Celebrations etc. Unlimited opportunity to grow.

Project Coordinator Location: Ahmedabad Experience: 1-3 Years Qualification: Graduate / Diploma in any relevant field Employment Type: Full-Time Role Objective: To support the project team by maintaining schedules, facilitating communication among stakeholders, and ensuring timely progress of architectural and design projects. Key Responsibilities: Assist in maintaining project schedules, tracking tasks, and coordinating activities across teams. Facilitate smooth communication between architects, designers, clients, and other stakeholders. Prepare and share weekly client updates and monthly project status reports. Document meeting discussions, track action items, and update project timelines accordingly. Identify and raise flags for potential delays or coordination gaps to ensure proactive resolution. Core Competencies: Strong organizational and multitasking skills. Good written and verbal communication skills. Detail-oriented with ability to track multiple project elements simultaneously. Ability to collaborate effectively across teams and client groups. Basic understanding of architectural or design project workflows is a plus. Qualification : Graduate / Diploma in any relevant field

Job Title: Senior WordPress Developer Location: Ahmedabad Employment Type: Full-Time Experience Required: 3+ Years Position Overview: We are looking for a talented and experienced Senior WordPress Developer to join our development team in Ahmedabad. The ideal candidate will have strong expertise in WordPress and WooCommerce development, with the ability to build and maintain dynamic, data-driven websites and applications. Key Responsibilities: Develop, code, and maintain WordPress websites and data-driven web applications using WooCommerce Customize WordPress themes and plugins to meet project requirements Write clean, well-documented, reusable, and efficient code Collaborate with front-end and back-end developers to ensure seamless website functionality Integrate and interact with RESTful APIs, handling data formats like JSON and XML Optimize website performance, speed, and SEO best practices Ensure security best practices are followed in all development activities Troubleshoot and resolve issues related to WordPress sites and plugins Required Skills & Qualifications: Minimum 3 years of professional experience in WordPress and WooCommerce development Proficiency in PHP and MySQL Strong knowledge of WooCommerce architecture and theme/plugin customization Solid understanding of both front-end (HTML, CSS, JavaScript) and back-end development Experience working with RESTful APIs and data formats (JSON, XML) Familiarity with website optimization and performance tuning techniques Good understanding of security practices in web development

Job Title: Software Support Executive (Fresher) Experience: Fresher Location: Rajkot, Gujarat Vacancies: 6 Job Type: Full-Time Job Overview: We are seeking enthusiastic and customer-focused Software Support Executives to join our team in Rajkot. This entry-level role offers an excellent opportunity to start your career in software technical support, client training, and product testing. If you are eager to learn, communicate effectively, and provide exceptional client support, we want to hear from you! Key Responsibilities: Provide software technical support and training to clients via calls and remote/online sessions. Assist in testing new software releases and offer constructive feedback for improvements. Build and maintain strong, long-lasting relationships with clients through excellent service. Perform software installation and conduct client training sessions. Participate in internal training programs as required. Respond promptly to support calls and provide effective solutions. Complete assigned tasks within the estimated time frame. Basic knowledge of SQL and Crystal Reports is a plus but not mandatory. Eligibility & Requirements: Freshers with a keen interest in software support and client management. Good communication skills and the ability to handle client interactions confidently. Basic understanding of software concepts and troubleshooting. Willingness to learn and adapt in a fast-paced environment. Preferred Skills: Familiarity with SQL queries and Crystal Reports will be an added advantage. Strong problem-solving and analytical skills. Patience and a customer-oriented mindset. Personal Attributes: Positive attitude, self-motivated, and proactive. Excellent interpersonal and teamwork skills. Ability to manage time effectively and work under pressure. Kickstart your career in software support with hands-on training and growth opportunities. Work in a collaborative and supportive environment based in Rajkot. Gain valuable experience interacting with clients and working on real-world software products. Apply today to join our team of Software Support Executives and build a rewarding career in software support!