Network Support Engineer Jobs in Chennai

Designation: Senior Windows Server Engineer Location: Chennai Experience: Minimum 4 Years Qualification: Any Degree Employment Type: Full-Time Key Responsibilities Manage and maintain Windows Server environments, specifically Windows Server 2012 and 2022, ensuring optimal performance and security. Lead domain controller migration projects, ensuring smooth and seamless transitions between servers. Configure and administer Windows Deployment Services (WDS) for efficient operating system deployments. Customize OS configurations tailored to organizational requirements. Manage SCCM patch updates to keep systems secure and up-to-date. Serve as an expert in Active Directory (AD) and Group Policy management; design, implement, and troubleshoot group policies. Collaborate with teams to enforce and optimize group policies across the environment. Manage DHCP super scopes and administer virtualized environments using Hyper-V. Perform regular backup operations for both physical and virtual servers to ensure data integrity and disaster recovery readiness. Implement and manage Windows BitLocker encryption to enhance system security. Integrate applications with automation tools (experience is a plus). Provide advanced troubleshooting support for Windows 10 and Windows 11 at both domain and workgroup levels. Work collaboratively within the IT team to complete tasks and projects efficiently. Mentor and guide junior engineers to build team capability and knowledge sharing. Qualification : Any Degree

Job Title: Cloud Infrastructure Engineer Location: Chennai / Madurai, India Experience: 8 13 Years Qualification: Bachelor s Degree (or equivalent) Job Summary: We are seeking an experienced Cloud Infrastructure Engineer with 8 to 13 years of hands-on experience in managing and automating cloud infrastructure environments. The ideal candidate will have deep expertise in AWS or Azure, strong scripting and automation skills, and a solid background in Windows/Linux server administration and network fundamentals. Key Responsibilities: Design, implement, and manage scalable, secure, and resilient infrastructure in AWS and/or Azure. Manage Identity and Access Management (IAM) including integration with Active Directory, Domain Controllers, and Group Policies. Develop and maintain automation scripts using PowerShell, CLI, Python, Lambda, and Terraform. Perform systems administration for both Windows and Linux platforms, including patch management and compliance. Utilize cloud-native monitoring tools for system health checks, alerting, and performance optimization. Configure and manage load balancers, auto-scaling sets, and high-availability infrastructure. Implement and manage secure network configurations, including TCP/IP, DNS, DHCP, routing (BGP), IPSEC tunnels, Azure/AWS VPN, Direct Connect, and ExpressRoute. Manage SFTP, SSL protocols, and cloud security services like WAF. Participate in routine operational tasks such as backups, security hardening, server provisioning, cloud migration, DR setup, and incident management. Collaborate with cross-functional teams to resolve complex infrastructure challenges. Required Skills: Deep technical expertise in AWS or Azure (knowledge of OCI is a plus). Strong scripting and Infrastructure as Code (IaC) experience using Terraform, Ansible, CloudFormation, PowerShell, Bash, and Python. Proven experience with infrastructure monitoring, security, patching, and compliance. In-depth understanding of networking concepts and cloud connectivity. Excellent communication, presentation, and analytical problem-solving skills. Preferred: Relevant certifications in AWS or Azure. Preferred Industries: IT Services Cloud/Managed Service Providers (MSPs) SaaS Companies Consulting Firms Note: This role is infra-focused not a DevOps or application support position. Candidates with direct cloud infrastructure management experience will be prioritized over those with only ticketing or support exposure. Profiles heavily involved in DevOps pipelines or application deployments will not be considered unless they have strong infra experience. Qualification : Bachelors Degree (or equivalent)

Job Title: Performance Test Specialist Location: Chennai, India Experience: 10+ Years Qualification: B.E / B.Tech Job Summary: We are looking for an experienced Performance Test Specialist with a strong background in testing enterprise-scale applications. The ideal candidate will have extensive hands-on experience with load, stress, volume, scalability, failover, and resiliency testing, along with deep expertise in performance tools and technologies. This role requires strong analytical skills and the ability to troubleshoot complex performance issues in distributed systems, especially in cloud environments like GCP. Key Responsibilities: Plan, design, and execute comprehensive performance testing strategies including load, endurance, stress, volume, spike, failover, and resiliency tests. Develop and maintain performance test scripts primarily using JMeter and other open-source tools. Perform load testing on enterprise applications supporting thousands of concurrent users. Generate detailed performance reports and share insights with stakeholders. Troubleshoot and analyze performance bottlenecks using profiling and monitoring tools such as YourKit, JProbe, AppDynamics, New Relic, Splunk. Analyze thread dumps, heap dumps, kernel logs, network stats, APM metrics, and application logs to identify CPU, memory, and resource hot spots. Conduct chaos testing (e.g., using Litmus Chaos) and integrate performance testing into CI/CD pipelines to promote shift-left testing and improve software quality. Collaborate with development teams to embed performance testing throughout the software development lifecycle. Use network analysis tools like Fiddler and Wireshark to troubleshoot webpage load and performance issues. Gather performance requirements, conduct capacity planning, and monitor production system performance for continuous optimization. Analyze architecture to identify potential performance bottlenecks and develop targeted performance test strategies. Perform API and microservices performance testing, ensuring efficient and scalable web technologies (HTML, CSS, JavaScript, HTTP) support. Continuously self-learn industry best practices and apply new methodologies to enhance performance testing effectiveness. Required Skills and Experience: Minimum 10 years of hands-on performance testing experience, including testing enterprise-level applications. Expertise in open-source tools like JMeter/Jython and commercial tools such as LoadRunner. Experience with RESTful APIs, microservices platforms, and front-end web testing. Strong knowledge of container technologies and large-scale distributed system troubleshooting. Deep understanding of web technologies: HTML, CSS, JavaScript, HTTP. Proven ability to create comprehensive performance test plans, execute tests, and deliver actionable insights. Experience with cloud platforms like Google Cloud Platform (GCP) for performance tuning and scaling. Ability to analyze complex performance issues across multiple teams and technologies. Excellent problem-solving, communication, and collaboration skills. Preferred: Experience with performance automation and CI/CD integration. Familiarity with chaos engineering tools and practices. Strong background in capacity planning and demand forecasting. Qualification : B.E / B.Tech

Job Title: Hardware Integration Engineer Location: Chennai, Tamil Nadu Job Summary We are seeking a skilled and proactive Software Engineer to join our IoT engineering team. The focus will be on building intelligent asset tracking systems using BLE beacons and RFID sensors. The ideal candidate will have hands-on experience with BLE and RFID technologies, GPIO sensor integration, backend development with Java Spring Boot and Python scripting, as well as algorithm design for real-time asset localization and monitoring. This role suits individuals passionate about IoT systems and edge software-to-cloud integration. Key Responsibilities Design and develop asset tracking solutions integrating BLE and RFID readers. Interface with RFID readers and GPIO-based sensors to monitor asset movement and presence. Develop scalable applications using Java Spring Boot to manage device communication, data ingestion, and user-facing APIs. Implement advanced signal processing and filtering algorithms (e.g., MAD, trilateration, interference detection) for precise asset location estimation. Integrate BLE gateway and RFID sensor data into real-time tracking systems. Configure GPIO pins for sensor input, RFID status tracking, and alert generation. Manage data storage, querying, and analytics using MySQL and H2 databases. Develop automated tests and diagnostics to ensure system robustness and reliability. Collaborate with hardware, network, and data science teams for seamless end-to-end solution delivery. Qualifications Minimum 2 years of software development experience in Java (Spring Boot) and Python. Hands-on experience integrating BLE beacons and RFID readers, including working with GPIO interfaces. Strong understanding of signal processing techniques such as RSSI filtering, trilateration, and proximity estimation. Experience integrating hardware (RFID, sensors) with software systems and communication protocols. Proficient in MySQL and optionally H2 database for embedded or lightweight deployments. Excellent debugging, problem-solving, and algorithm design skills.

Job Title: QA Engineer Location: Chennai Experience: 2+ years Job Description We are seeking a detail-oriented QA Engineer based in Chennai to ensure the quality and reliability of our software products through rigorous testing. The role involves manual and automated testing, collaboration with AI/ML teams, and working closely with development and support teams to identify and resolve defects. Key Responsibilities Execute software testing using test cases and test plans; analyze and write test standards and procedures. Perform black box testing, regression testing, load testing, and performance testing. Ensure data integrity and accuracy during AI model training and inference. Collaborate with AI/ML engineers to enhance testing frameworks and processes, including automated testing. Independently understand functional specifications and prepare detailed test cases and test plans. Identify, document, and track bugs; work closely with development and support teams for resolution. Communicate and coordinate testing tasks independently with project teams. Stay updated with the latest trends in AI testing and automation frameworks. Exposure to testing network and hardware devices is an advantage. Candidate Profile 2+ years of experience in software testing across Mac, Android/iPhone, and Web applications. Experience in both manual and automated testing. Good knowledge of defect tracking and testing tools. Strong analytical and problem-solving skills. Ability to quickly adapt to new technologies. Excellent communication and collaboration skills.

Senior Fullstack Engineer Linarc is hiring a talented Senior Fullstack Engineer with strong experience in building and delivering high-performing web applications. Do you love working in a fast-paced tech startup environment? We re looking for you! You are someone who is talented in making data-driven decisions and wants to lead our web team to deliver. About Linarc Linarc is a cloud-based collaborative construction management platform that powers project and operations management in the building industry. With a suite of web-based and mobile applications, construction professionals can manage their projects from anywhere, be it the office or the field. User persona-based web consoles provide various contractors, architects, engineers, builders, and owners access to their mission-critical data and drive their projects from conception to completion. Dedicated mobile applications help project managers, foremen, crew members, and other field workers access the project assets, record their activities, report their concerns, and track crew/equipment deployments, fieldwork progress, and more. The integrated system enables contractors to manage their portfolio of projects with material procurement, allocation of the crew, equipment, and other resources, and track projects schedule/financial performances and more. Predefined and customizable workflows automate step-by-step forwarding of critical project documents to the responsible stakeholders for their actions, throughout their life-cycle, from creation to approval and closure. Intuitive and informative dashboards and reports provide statistical information on various parameters and metrics crucial for continuous monitoring and making data-driven decisions to minimize schedule and budget overruns. Third-party app integrations supplement various project management activities like scheduling, budgeting, digital singing, online storage, and more. Linarc puts high-tech and cost-effectiveness together in a platform for the construction industry. The innovations and automation make project owners and construction professionals focus on what matters - quality, cost, and schedules. Linarc takes care of the rest. We serve mid to large-scale construction firms, like developers, builders, and contractors in the residential, commercial, industrial, structural building, and retail sectors. CORE RESPONSIBILITIES: Build highly scalable, responsive multi-browser web applications. Mentor, train and manage a team of front end developers. Work with the design team and convert design to component based modules. Work with API team to build scalable backend code. Plan and build development sprints. Architect web front end to support modules, user roles and access permissions. Setup and manage CI/CD pipelines for seamless deployment in various environments. REQUIRED SKILLS & QUALIFICATIONS: 5+ years experience in building scalable web applications. Front end javascript experience in Asynchronous coding - preferably in VueJs or ReactJs. Proficient with the JavaScript language and its modern ES6+ syntax and features. Proficient with Vue.js/React framework and its core principles such as components, reactivity, and the virtual DOM. Familiarity with the Vue.js or React ecosystem, including Vue CLI, Vuex, Vue Router, and Nuxt.js. Good understanding of HTML5 and CSS3, including Sass. Understanding of server-side rendering and its benefits and use cases. Ability to write efficient, secure, well-documented, and clean JavaScript code. Experience with both consuming and designing RESTful APIs. Backend experience in Python/Django ORM, Postgres or other relational DB, MongoDB, Firebase. Keen understanding of network protocols, including REST API, socket.io, in memory db like Redis. Experience building real-time chat based solutions. Functional programming, multi-browser support and multi-device. Must be an expert in database design & APIs. Expertise in AWS infrastructure, GIT, CI/CD Pipelines, and unit testing. Comfortable with node.js, Rails and any IDE. Must be a proficient developer able to write modular, readable and reusable code. Must understand agile method, sprint methodology, GitLab, YouTrack, Slack, or any such tools. Experience in cloud architecture, SaaS model. Experience in agile development, sprint methodology. Ability to work at an early-stage startup. Highly organized and a self-starter. Ability to work well remotely with a distributed team across multiple time zones. Strong ownership of work, reliable and able to handle multiple competing priorities. Strong communication, teamwork skills and excellent attention to detail. Can motivate and mentor developers. A data-driven approach to decision making with a drive to succeed. PREFERRED QUALIFICATIONS & SKILLS: Engineering Degree or advanced degrees in Physics or Mathematics. Experience in remote working and managing teams. Strong analytical and problem-solving skills. Your primary focus will be delivering interactive Vue js applications. Startup or product development experience. Passion for building category-defining products. Perpetual learner. Communicator, team player, independent contributor, team lead. Skills: Python, React.js, MySQL, NodeJS (Node.js), Java, Vue.js and MongoDB.

Senior Technical Engineer EMCS Customer Projects Location: Chennai About the Role: We are looking for a Senior Technical Engineer to join Schneider Electric s Digital Power team, specializing in Energy Management and Control Systems (EMCS) for industries such as Oil & Gas, Electro Intensive, Energies, Power & Grid, Micro-Grid, and Transport. Based in Chennai, this role involves technical leadership, solution development, and project execution, working closely with internal teams, customers, and business leaders. Key Responsibilities: Technical Leadership & Execution: Lead EMCS automation engineering activities for complex projects. Provide technical solutions, innovation strategies, and execution plans. Ensure compliance with project objectives, timelines, and quality standards. Project Management & Risk Assessment: Analyze and identify risks and opportunities in project specifications during bidding and execution. Plan team activities based on workload and solution complexity. Support the Project Manager and Tendering team with technical insights. Team Development & Collaboration: Foster a culture of technical excellence and innovation within the team. Mentor and develop team members' technical competencies. Collaborate with internal and external stakeholders to drive successful project execution. Quality & Continuous Improvement: Ensure high technical quality and service levels for engineering documentation (network architecture, technical descriptions, BOM, etc.). Drive continuous improvement by setting productivity targets and implementing related actions. Ensure compliance with quality, safety, and environmental procedures. Required Skills & Competencies: Strong expertise in energy automation project execution. Leadership experience in team management and customer engagement. Deep understanding of the energy industry and automation solutions. Ability to identify and implement technical innovations. Excellent communication, problem-solving, and interpersonal skills. Highly self-motivated, proactive, and adaptable. Qualifications & Experience: Education: Bachelor s or Master s degree in Electrical/Electronics, Computer Science, or Instrumentation Engineering. Experience: 7-8 years in energy automation, project execution, and team leadership. Experience in customer management and stakeholder collaboration is a plus. Join Schneider Electric and be part of a team driving the future of energy automation! Qualification : Bachelors or Masters degree in Electrical/Electronics, Computer Science, or Instrumentation Engineering.

Position: HR Business Partner Overview: DevRev is seeking a dynamic and experienced HR Business Partner to join our People Ops (HR) team. Based in one of our three offices in India, this role will serve as a trusted advisor, coach, and counselor to functional leaders and their teams globally. The ideal candidate will possess the ability to identify patterns, diagnose issues, and recommend both immediate and long-term solutions to foster a positive and inclusive work culture. Additionally, the candidate will bring technical expertise in at least one area of HR, such as talent management, total compensation, employee experience, or learning & development, to design and implement HR solutions that contribute to business success. This role requires a hands-on approach, with high business acumen, emotional intelligence (EQ), and exceptional communication skills being key to success. The HR Business Partner will actively engage with leaders to support the growth and development of teams and individuals while driving organizational goals. Key Responsibilities: Partner with functional leaders and teams globally to provide guidance, coaching, and counseling on HR-related matters. Analyze organizational trends, diagnose issues, and develop solutions that foster a positive, inclusive, and high-performing work culture. Provide expertise in at least one HR functional area (talent management, compensation, employee experience, learning & development) to design and implement HR solutions aligned with business objectives. Act as a strategic partner to senior executives, offering advice and support in talent management, leadership development, and organizational effectiveness. Support the development and implementation of HR initiatives that enhance employee engagement, retention, and performance. Serve as a trusted advisor to managers, offering coaching on leadership, team dynamics, and performance management. Build strong, trusted relationships across all levels of the organization, including remote teams, and provide tailored support to meet business needs. Stay informed on global labor laws, HR best practices, and industry trends to ensure compliance and alignment with organizational goals. Leverage data to provide insights and make informed decisions, while working collaboratively in a fast-paced, dynamic environment. Qualifications: Bachelor s degree in Human Resources, Business Administration, or a related field. 8+ years of progressive experience as an HR Business Partner, ideally in the technology industry. Strong knowledge of the dynamics of a sales organization, including incentive structures, performance metrics, and results-oriented cultures. Exceptional communication and interpersonal skills, with a high degree of emotional intelligence (EQ). Proven experience in HR business partnering, supporting global executives and senior leaders. Ability to build and maintain trusted working relationships and networks at all organizational levels, including remote teams. Strong knowledge of global labor laws and HR best practices. Data-driven with the ability to work independently and collaboratively in a fast-paced, evolving environment. Culture: At DevRev, our culture is built on the values of hunger, humility, honesty, and acting with heart. We are on a mission to help build the world s most customer-centric companies, using design, data engineering, and machine intelligence to empower engineers to deeply connect with and embrace their customers. Qualification : Bachelors degree in Human Resources, Business Administration, or a related field.

Job Summary Responsible for being the escalation point of contact for all high level break/fix and maintenance issues or events for the OC. Provides subject matter expertise for CRAN, CMTS, transport, Video, CDV, HSI and works closely with the engineering teams. Performs a variety of highly complex analytical duties in the planning development, testing and evaluation of Comcast's network. Responds to escalations and resolves issues that arise from hardware and software failures. Manages network tuning, performance and designs strategies and makes recommends to improve network performance. Job Description Core Responsibilities Performs a variety of highly complex analytical duties in the planning, development, testing and evaluation of Comcast's network, including CRAN, CMTS and the IP platform and Video platform. Works closely with engineering and national teams on network operations to ensure proper and efficient operations of the network. Measures volume and performance of the network traffic; identifies utilization and performance issues; designs strategies and recommendations to improve network performance. Provides necessary support for additions and changes. Devises and implements strategies for solving network issues or increasing network performance, including the development and production of network system documentation and instructional and procedural manuals for other employees to utilize in order to resolve problems or make network improvements. Supports all the OC tools and alarms, analyze systems needs and determines priority of devices attached to the network. Ensures the availability of networking services; studies, evaluates, analyzes and monitors the network to determine problem areas and/or areas of concern. Monitors and isolates outages and impairments. Ensures that server databases and other related resources are properly maintained and devises strategies to improve performance of the network. Provides subject matter expertise for all network equipment, technical training and support to other operational groups. Updates code and software to ensure proper system performance. Engineer 2 performing Network Desk duties performs the following: Determines if the network, or a portion of the network, needs to be shut down to resolve complex issues. Provides technical support for the capacity and utilization reporting and tuning across the product lines. Tests, monitors and analyzes the network to isolate outages across all product lines. Performs port turn ups and downs on CRAN aligned to the agreed to demark matrix. Develops changes and improvements in the network including re-routing of traffic. Provisions DWDM and CWDM circuits. Engineer 2 performing Video Desk duties performs the following: Participates in the review of video failures, as appropriate and provides feedback to prevent future occurrences within the established post mortem process. Accountable for video configuration audits and adherence to the golden configuration. Supports national desk for DSG and 2way conduit applications. Supports all channel migration from the headend to the CRAN. Supports all SD and HD channel launches. Uses all available tools to monitor and isolate IP video outages and impairments. Maintains all IP video delivery devices (i.e. RPD's, OM-1000's and NC-1500's). Performs MPEG troubleshooting through a variety of highly complex analytical duties in the testing and evaluation of Comcast's network. Provides operational support for the DAC and DNCS in conjunction with engineering and AVS. Directs Headend Technician(s) in troubleshooting network issues for video, ADS and Switched Digital video. Engineer 2 performing CHSI Desk duties performs the following: Devises modulation changes to the CHSI QAMs. Acts as the SME in isolating problems between the CMTS, transport distribution and subscriber Modem equipment. Ensures the CHSI network is optimally engineered. Analyzes and troubleshoots networks such as: CHSI Infrastructure, CRAN/CMTS and transport. Designs, conducts and interprets database and CHSI configurations. Provides technical support during the deployment of the CHSI product or the installation of additional CMTS's in the market. Engineer 2 performing CDV Desk duties performs the following: Provides technical support during the deployment of the CDV product or the installation of additional soft switches in the market. Monitors and clears all hung COPS processing. Supports the implementation of new capacity associated with the facilities and trunking for PSTN interconnection. Acts as the SME in isolating problems between the switch service provider, transport distribution and subscriber telephony equipment. Provides subject matter expertise for all voice equipment, technical training and support to other operational groups. Ensures the voice network is optimally engineered. Analyzes and troubleshoots networks such as: Voice Infrastructure, CRAN/CMTS and transport. Designs, conducts and interprets database and switch translations. Engineer 2 performing Systems Desk Specific function performs the following: Designs and creates tools that gather and integrate data from disparate systems (such as Comcast billing, ticketing, provisioning and network monitoring systems, among others). Designs, codes, tests, deploys and evaluates highly reliable programs in Perl, C, C++, C#. Designs, codes, tests, deploys and evaluates highly reliable web pages in PHP, ASP, JavaScript, Script etc. Collaborates with Engineering, Excellence in Operations (XOC), Advanced Technical Support and other internal departments to generate data for problem analysis and fix. Writes scripts in SQL, Perl, C++, JavaScript, ASP.Net. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels ar...

About Arcadia: Arcadia is at the forefront of the clean energy revolution, offering innovative software and APIs to help fight the climate crisis. Since its inception in 2014, Arcadia has been on a mission to break the fossil fuel monopoly and unlock decarbonization by connecting consumers and businesses to high-quality clean energy options. With the launch of the Arcadia Platform, an industry-defining SaaS platform, Arcadia is accelerating the transformation from an analog energy system to a digitized network. Arcadia s impact continues to grow, with a $1B valuation and over $500M in capital raised. Role Overview: As a Customer Service Representative at Arcadia, you will play a pivotal role in delivering exceptional customer support. This position requires someone with a passion for technology and clean energy, as you will engage with customers, troubleshoot issues, and help navigate them through energy solutions. If you thrive in a fast-paced environment and enjoy solving complex problems, this role is an ideal fit. Key Responsibilities: Provide outstanding customer support by answering queries and resolving issues via phone and online platforms. Investigate and troubleshoot issues, especially related to utility company accounts and clean energy options. Make phone calls to US utility companies to enroll new accounts or fix broken credentials. Conduct data analysis in MS Excel/Google Sheets to monitor customer accounts. Collaborate with engineers and other team members to address customer issues and improve product offerings. Ensure all customer issues are addressed in a timely, accurate, and efficient manner. Required Qualifications: Fluent English speaker (Level C1 or higher), with strong verbal and written communication skills. 1-2 years of customer service experience, preferably supporting customers via phone. Strong attention to detail and problem-solving skills, with good investigative instincts. Basic proficiency in MS Excel/Google Sheets for data analysis. Availability to work from 7 am - 4 pm ET. What Arcadia Offers: Competitive compensation based on market standards. Hybrid work model with a remote-first policy. Flexible leave policy to accommodate personal needs. Comprehensive medical insurance (1+5 family members), accident coverage, and life insurance. Annual performance cycle with opportunities for rewards and recognition. Quarterly team engagement activities and learning and development programs. A supportive engineering culture that values diversity, empathy, teamwork, trust, and efficiency. Why Arcadia? Arcadia believes in diversity and individuality, where unique perspectives are valued. If you're passionate about clean energy and want to be part of a team working toward a decarbonized energy grid, Arcadia is the place for you. We foster an inclusive environment where every team member has the opportunity to grow and make a tangible impact. How to Apply: If you are eager to contribute to a clean energy future and enjoy engaging with cutting-edge technology, apply to join Arcadia s team. We re excited to learn how you can help us shape the future of energy.

About Arcadia: Arcadia is at the forefront of tackling the climate crisis by empowering energy innovators and consumers. Our cutting-edge software and APIs are helping transform the outdated energy systems into a decarbonized, data-driven network. Arcadia's mission, launched in 2014, is to break the fossil fuel monopoly and unlock clean energy options for consumers and businesses. Today, we are expanding even further with the Arcadia Platform, a SaaS solution enabling developers to create custom, personalized energy experiences. Join us in building a clean energy future. What We re Looking For: We are seeking a skilled L2 Engineer with at least 2 years of experience to provide on-call support during US hours. The role requires a proactive, detail-oriented individual who will monitor dashboards, detect issues, and take immediate action to resolve incidents. The L2 Engineer will play a critical role in ensuring business continuity by swiftly addressing incidents that impact operations. Key Responsibilities: Dashboard Monitoring: Regularly monitor dashboards and alert systems like Datadog and Sentry to detect anomalies and potential issues in real-time. Incident Management: Proactively identify and escalate incidents by raising Jira tickets, categorizing issues by urgency and business impact. Immediate Issue Resolution: Utilize strong debugging skills to diagnose and resolve high-priority issues swiftly, minimizing business disruptions. Documentation: Maintain clear records of incidents, resolutions, and processes to improve team efficiency and knowledge sharing. Collaboration: Work closely with internal teams, clearly communicating incident details and coordinating prompt resolutions. Required Skills and Qualifications: 2+ years of experience with Python for troubleshooting, scripting, and automation. Proficient in SQL scripting to effectively query and troubleshoot databases. Strong debugging and problem-solving skills to address technical issues efficiently. Experience with monitoring tools like Datadog and Sentry for effective issue detection. Proficient in using Jira to raise, manage, and track incident tickets. Excellent communication skills for documenting incidents and coordinating with cross-functional teams. Preferred Qualifications: Previous on-call support experience, particularly in environments where downtime has critical business implications. Familiarity with JavaScript and Ruby on Rails for enhancing monitoring and automation capabilities. Knowledge of incident management best practices, including SLAs and escalation procedures. Experience with Amazon Aurora, PostgreSQL, and Snowflake for data management. Familiarity with containerization and orchestration technologies like Docker and Kubernetes. What Arcadia Offers: Competitive compensation based on market standards. Flexible leave policy to support work-life balance. Medical insurance for you and your family (up to 6 members), including accident and life insurance. Annual performance cycle with recognition and rewards. Quarterly team engagement activities and opportunities for recognition. Learning and development programs to foster professional growth. A supportive engineering culture that emphasizes diversity, empathy, teamwork, and efficiency. Why Arcadia? At Arcadia, we value diversity and individuality. We believe that diverse perspectives are crucial to our collective success in creating a clean energy future. As part of our commitment to inclusion, we provide reasonable accommodations for individuals with disabilities during the application or interview process. While we are unable to consider candidates requiring visa sponsorship, we encourage all qualified candidates eligible to work in India to apply. How to Apply: If you're ready to contribute to a clean energy future and are excited to join a passionate team of innovators, we encourage you to apply. Arcadia welcomes diverse candidates and is eager to see how your unique skills and experience can enhance our mission.

About Arcadia: Arcadia is a cutting-edge technology company on a mission to fight the climate crisis by empowering energy innovators and consumers. Our software and APIs are revolutionizing the outdated energy industry, unlocking access to clean energy data, and contributing to a decarbonized energy grid. Since our founding in 2014, we've been working to break the fossil fuel monopoly and provide clean energy options to consumers and small businesses. Today, we ve launched Arcadia Platform, an industry-defining SaaS solution that is transforming the energy landscape into a data-driven, digitized network. With a $1.5B valuation and $380 million in funding, we are committed to expanding access to clean energy, and we are building a diverse team to help us tackle one of the world s most significant challenges. Join us as we scale and innovate for a better, cleaner future. What We re Looking For: We re seeking a Full Stack Engineer who is resourceful, versatile, and passionate about building software that expands renewable energy access to millions of households. The ideal candidate will be a team player who approaches problems from a holistic perspective and is excited to explore new domains when conventional methods fall short. You should have a strong ability to iterate, collaborate with various teams, and adapt quickly to a fast-paced, changing regulatory landscape. This role is based in Chennai, India, with a hybrid remote-first approach, and offers the opportunity to work with cutting-edge technology and contribute to shaping how the energy industry evolves. What You'll Do: Collaborate across teams: Work closely with Product, Design, Marketing, and Analytics to build the best possible product for members and enterprise partners. Develop robust, scalable back-end systems: Design and develop scalable back-end systems for high-availability applications. Build and maintain APIs: Create secure, complex APIs that allow seamless communication between back-end and front-end applications. Create performant front-end applications: Develop front-end applications that are both highly performant and user-friendly. Deploy frequently: Use a streamlined CI/CD pipeline to deploy new features to production regularly. Explore new technologies: Stay open-minded and explore new technologies with your team to improve and evolve the platform. Improve reliability: Increase test coverage and troubleshoot production issues. Mentor junior engineers: Provide guidance, code reviews, and constructive feedback to junior engineers, fostering their professional growth. Drive continuous improvement: Identify and suggest opportunities for improvements that enhance both the user and developer experience. What Will Help You Succeed: We are looking for someone with experience across the full stack, but you don't need to match every technology listed. The following qualifications will help you thrive in this role: 8+ years of experience in a software engineering role, building high-availability, large-scale web applications. Strong communication skills and the ability to clearly translate technical concepts to non-technical stakeholders. Mentorship experience with a proven track record of providing constructive feedback during code and design reviews. Ability to architect, scope, prioritize, estimate, and deliver projects while balancing speed with quality. Familiarity with programming languages such as: Ruby JavaScript/TypeScript SQL Experience with back-end frameworks and platforms such as: Ruby on Rails Apollo (GraphQL) Front-end framework experience, especially: React NextJS Familiarity with infrastructure technologies like: Postgres or other relational databases Docker AWS (Lambda, SQS, etc.) CloudFormation Passion for sustainability and a drive to contribute to a clean energy future. Benefits: Competitive compensation based on market standards. Flexible leave policy to promote work-life balance. Medical insurance for you and your family (up to 6 members), including accident and life insurance. Annual performance reviews, rewards, and recognition for achievements. Quarterly team engagement activities to foster camaraderie and team spirit. Learning & Development programs to support professional growth. A supportive engineering culture that values diversity, empathy, teamwork, trust, and efficiency. Why Arcadia? Arcadia celebrates diversity and individuality, believing that unique perspectives are crucial to achieving success in our mission to create a clean energy future. We are committed to equal employment opportunities and welcome applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by law. While we are currently unable to consider candidates who will require visa sponsorship, we encourage all qualified candidates eligible to work in India to apply. We are committed to providing reasonable accommodations for individuals with disabilities during the application or interview process. Please contact us to request an accommodation. How to Apply: If you are passionate about our mission and excited to contribute your skills to the clean energy movement, we invite you to apply. We look forward to learning what you will uniquely bring to Arcadia!

About Arcadia: Arcadia is a leading technology company focused on solving the climate crisis by empowering energy innovators and consumers. We re revolutionizing the energy industry with our software and APIs, creating access to the data and clean energy necessary for building a decarbonized energy grid. Since our founding in 2014, Arcadia has been working to break the fossil fuel monopoly and offer high-quality clean energy options to consumers and small businesses. Today, we ve launched Arcadia Platform, a SaaS product that is transforming the energy industry into a data-driven network. With a $1.5B valuation and $500M raised, Arcadia is scaling its operations to solve one of the world s most significant challenges. We re building a diverse team of individuals who are passionate about making a difference. Join us in shaping a clean energy future! What We re Looking For: We are seeking a thoughtful, empathetic, and driven Engineering Manager to lead and grow our team of four engineers responsible for building data products for Arcadia s customers and internal stakeholders. You will guide the team to solve complex data engineering and analytics problems, while ensuring their professional growth and development. You will also work closely with the Director of Data and Analytics Engineering to develop roadmaps and strategies that align with the business needs. The role is based in Chennai, India, with a hybrid remote-first approach, and offers the opportunity to shape a world-class data ecosystem in a fast-paced, high-growth environment. What You'll Do: Empower and guide engineers: Lead a team of engineers in solving complex data problems within the energy sector. Work with cross-functional teams: Collaborate with Product, Design, and Marketing teams to define roadmaps and strategies for our Platform business. Drive technical excellence: Contribute to technical discussions and ensure that the team is building scalable data pipelines and assets. Mentor and develop team members: Provide ongoing mentorship, aligning team members skills, interests, and career aspirations with business needs. Facilitate regular feedback and performance discussions. Lead by example: Foster a culture of empathy and humanity while delivering results in a fast-paced environment. Align stakeholder expectations: Represent engineering concerns to ensure alignment with business priorities and goals. What Will Help You Succeed: Must-Haves: 6+ years of experience, with 2+ years in a leadership/management role on a data engineering or analytics engineering team. Deep understanding of modern data and analytics engineering practices, with the ability to contribute hands-on when necessary. Experience with Python (in a data orchestration context) and SQL (in a data modeling context). A proven track record of mentoring and growing direct reports through feedback, goal-setting, and career development. Ability to navigate the relationship between Engineering, Product, and Design teams. Nice-to-Haves: Experience with tools and technologies in Arcadia s data stack: Snowflake dbt (or similar Analytics Engineering tools) Prefect (Airflow experience is a plus) AWS, Docker, Kubernetes (basic familiarity) GitHub and GitHub Actions Experience with scalability challenges at fast-growing startups. Familiarity with automating internal processes to improve operational efficiency. Experience with roadmap development and execution. Background in the energy sector or related fields. Benefits: Competitive compensation based on market standards. Hybrid remote-first model, promoting flexibility in work arrangements. Flexible leave policy to support work-life balance. Medical insurance for you and your family (up to 6 members), including accident and life insurance. Annual performance cycle with rewards and recognition. Quarterly team engagement activities to enhance collaboration and team spirit. Learning & Development programs to support continuous growth and skill-building. A supportive engineering culture that emphasizes diversity, empathy, teamwork, trust, and efficiency. Why Arcadia? At Arcadia, we celebrate diversity and believe that unique perspectives are essential to our collective success. We are committed to equal employment opportunities and welcome applicants from all qualified candidates eligible to work in India, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or protected veteran status. We are committed to providing reasonable accommodations for individuals with disabilities during the application process, interviews, or employment. Please contact us if you require accommodation. How to Apply: If you are excited about building the next-generation data ecosystem and contributing to Arcadia s mission of a clean energy future, we encourage you to apply. We look forward to learning what you will uniquely bring to our team! Qualification : 6+ years of experience, with 2+ years in a leadership/management role on a data engineering or analytics engineering team.

General Summary Qualcomm is a global leader in wireless networking solutions, shaping the way devices connect to networks in homes, businesses, enterprises, and public venues. The next generation of Wi-Fi solutions aims to meet the increasing demand for low latency, high bandwidth, and the ability to handle the explosive growth of IoT devices while driving smart home and business services innovation. As a Software Product Manager for Qualcomm s Wireless Infrastructure Networking (WIN) business, you will play a pivotal role in defining and driving a comprehensive software platform strategy. This strategy will cater to diverse market needs while ensuring efficiency, performance, and innovation in Wi-Fi solutions. Key Responsibilities Software Platform Strategy: Collaborate with SoC product managers to define market requirements for the WIN software platform. Ecosystem Development: Build and manage relationships with third-party software developers leveraging Qualcomm s platforms. Architecture Innovation: Identify opportunities for software reuse and optimize roadmaps to enhance engineering execution and go-to-market strategies. Feature Prioritization: Distill, prioritize, and communicate customer software feature requirements to geographically dispersed engineering teams. Negotiate feature delivery timelines that align with WIN business goals. Marketing and Evangelism: Develop key marketing messages for the WIN software platform. Maintain expertise in software ecosystems and technical trends, evangelizing internally and externally. Deliver presentations at technical conferences and to customers. Partnership Management: Identify and cultivate partnerships to drive innovation and market impact. Minimum Qualifications Education: Bachelor's degree in Engineering, Information Systems, Computer Science, Humanities, or a related field. Experience: 2+ years of product management or related experience. 5+ years of software architecture and development experience. Proven expertise in delivering 802.11/802.3 networking products to enterprise, carrier, and retail markets. Preferred Qualifications Technical Expertise: Strong experience with software ecosystem development. Deep understanding of networking protocols (TCP/UDP/IP/802.3/802.11x) and drivers from various wireless vendors. Proficiency in Linux networking data path tools (e.g., OVS, DPDK) and processor offload architectures. Familiarity with networking data path services, including PON, QoS, DPI, IDS/IPS, traffic visibility, and telemetry. Experience managing software that supports both proprietary and open-source initiatives. Proficiency in designing modular, reusable, and multi-platform software applications. Leadership and Communication: Exceptional communication skills to influence technical teams across geographies. Proven ability to prioritize and manage synergies between tactical and strategic software features. Education: Master s in Electrical Engineering or Computer Science, or an MBA (preferred). Why Qualcomm? Qualcomm offers the unique opportunity to work on next-generation Wi-Fi solutions that redefine network performance, efficiency, and scalability. As part of the WIN team, you ll collaborate with top-tier engineers, architects, and business leaders to deliver transformative wireless solutions. Become part of a company driving the transformation of Wi-Fi and shaping the future of connectivity. Qualification : Bachelor's degree in Engineering, Information Systems, Computer Science, Humanities, or a related field.

Job Title: Director - Enterprise Head of (ECS) Architecture Career Level - G Introduction to role The Enterprise Head of Enterprise Capabilities & Solutions (ECS) Architecture is responsible for the architecture across the ECS landscape, collaborating with other Heads of Architecture to support AstraZeneca's business and IT strategies. This role involves crafting AZ standards, patterns, and roadmaps, ensuring ECS architectures conform to them. The role partners with key business teams, IT Leadership, and other Heads of Architecture to develop AstraZeneca s Digital and Architectural landscape, aligned with business strategies and visions. Additionally, the role is responsible for key architecture processes such as standards and lifecycle management, drives change across EA, and addresses industry trends in defining AZ s vision. The role also acts as a sponsor or steering group member for multi-functional or enterprise-wide projects. Accountabilities Provide Enterprise Design thinking and support to ECS across the Enterprise, application, and infrastructure domains of architecture. Define the architecture strategy, direction, and standards pertinent to the ECS Segment. Lead the development and execution of Data & Analytics specific architecture capability and strategy. Handle performance and development of a team of Architects across various technology domains to deliver end-to-end architecture solutions. Define architecture strategy and principles, policies, and standards to produce function-specific reference architectures and solutions. Manage relationships with Data & Analytics leadership to influence adoption of enterprise architecture frameworks, standards, and policies. Drive the development of global enterprise standards for the central Architecture & Technology Strategy function. Analyze business data and AI priorities & strategies and translate these into architecture requirements for the enterprise. Act as an authority to the architecture community and the business regarding strategic architecture decisions for ECS. Refine architecture strategies, direction, standards, and patterns as required. Lead the development of Architecture Roadmaps and Blueprints (1-5 Year horizon). Ensure continuous alignment of capabilities with current business priorities and objectives. Chip in to multi-functional decision-making bodies. Act as a sign-off authority for solution and segment architectures as well as architecture blueprints and roadmaps. Champion ECS EA initiatives across IT (and business). Engage and build a network with external architecture authorities to stay updated with the latest trends and technologies in ECS. Act as a strategic architectural advisor for senior IT and Business management. Ensure ECS Architectures align with Global strategies and solutions. Analyze IT industry and market trends to resolve potential impact on the enterprise. Establish partnerships with key ECS technology suppliers. Provide thought leadership and sophisticated technical expertise for enterprise ECS architecture across IT. Drive the continuous development of the Architecture Capability within IT by championing standard process sharing. Partner closely with ECS service/engineering teams in refining architecture patterns, designs, and blueprints. Focus on cost reductions (efficiency). Drive adoption of new technology against the Architecture strategy roadmap (adoption would be the important metric). Manage vendor relationships. Ensure regulatory compliance. Foster team engagement. Essential Skills/Experience Bachelor s degree or equivalent experience in Computer Science or Data Management related field Extensive experience and knowledge of ECS solutions Ability to influence and deliver strategic vision, direction, and planning Blend of data architecture, analysis, and engineering skills Experience in known industry architectural patterns Understanding cloud-based containerization strategies for hybrid cloud environments Knowledge of appropriate data structure and technology based on business use case Experience in using data modeling technologies Desirable Skills/Experience Post-graduate degree in MIS, Data Management Extensive experience in a data architect role with practical examples of designing and providing data engineering blueprints that have been pragmatically implemented Experience in Agile data definition scrums Experience using metadata cataloguing tools Knowledge of Cloud Economics and Forecasting Qualification : Bachelors degree or equivalent experience in Computer Science or Data Management related field

State of the art knowledge of modern synthetic methodology, including aspects of asymmetric synthesis, green chemistry, catalysis, and physical organic chemistry as it relates to reaction mechanism is expected. Contemporary knowledge of drug development, the pharmaceutical industry, and fundamental principles of process development from a laboratory and manufacturing perspective. Strong track record of successful delivery of projects, using sound scientific analysis and judgment to advance programs Good interpersonal skills Experience of leading small teams of 5-8 chemists, mentoring and directing other colleagues. Excellent oral and written communication skills, including the ability to maintain an accurate scientific notebook, and draft concise emails, written reports, publications, synthesis information packages and related documents Rational, innovative and creative approach to problem solving. Job location: Onsite, Chennai Lead a group of 5-8 process chemists at an external partner located in India to deliver phase-appropriates processes and vendor synthetic information packages (VSIPs) for Pfizer s Drug-Linker portfolio. Use extensive technical knowledge and experience in state-of-the-art organic and process chemistry to develop safe, sustainable, robust, cost-efficient, and phase-appropriate process that are aligned with internal business needs. Develop strategic plan to develop and implement purification and separation capabilities at the external partner that is driven by drug linkers portfolio needs with internal stakeholders. Work collaboratively and effectively, building and leading high performing teams Ensure accurate and timely documentation of experimental work, and clear and concise presentation of work to stakeholders both internally and externally. Co-ordinate work with other functions (Process safety, engineering, analytical)/ departments to achieve project objectives. Build a strong interface and network with Pfizer s Chemical Process and Analytical Development group (Global Chemical Research and Development) and keep up to date with synthetic and technology advancements. Support in designing and refining workflows and metrics. Look for opportunities to align, share and implement best practices. Contribute to the development of a strong scientific, process chemistry, safety and quality culture within the chemistry labs. Master s degree in Chemistry, Chemical Engineering or a related field and 10+ years of experience in process chemistry research and development towards New Chemical Entities (APIs) or fine chemicals or PhD in Organic Chemistry or a related field with 6+ years of experience in process chemistry research and development towards New Chemical Entities (APIs) or fine chemicals Develop state of the art purification strategies and capabilities for complex synthetic molecules such as Drug-Linkers. Plan the scientific direction of projects by providing high quality experimental planning, evaluation and characterization of chromatography purification and synthetic processes. Work Location: Onsite, Pfizer Chennai Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. Research and Development Qualification : Masters degree in Chemistry, Chemical Engineering or a related field and 10+ years of experience in process chemistry research and development towards New Chemical Entities (APIs) or fine chemicalsorPhD in Organic Chemistry or a related field with 6+ years of experience in process chemistry research and development towards New Chemical Entities (APIs) or fine chemicals

Integration Engineer Location: Chennai Experience Required: 4 5 Years Domain: US Healthcare / RCM Role Overview: Architecting Healthcare Connectivity We are seeking a Integration Engineer to build and maintain the bridges between healthcare platforms, clearinghouses, and our in-house data engine. You will be responsible for ensuring seamless data flow across EMRs, PM systems, and clearinghouses, leveraging a mix of traditional EDI standards and modern API-driven automation to drive RCM efficiency. Technical Expertise & Required Skills Healthcare Interoperability & EDI: X12 EDI Transactions: Hands-on implementation of 837 (Claims), 835 (Remittance), 270/271 (Eligibility), and 276/277 (Claim Status). HL7 & Standards: Deep understanding of HL7 interfaces for real-time and batch healthcare data exchange. Clearinghouse Integration: Proven experience connecting healthcare systems with major clearinghouses and data platforms. Automation & Modern Development: Web Scraping: Proficiency in Node.js and Puppeteer.js for headless browser automation and complex data extraction. API & Web Services: Strong experience with REST and SOAP API integrations. Cloud Environment: Familiarity with Google Cloud Platform (GCP), specifically App Engine, Cloud Functions, and Pub/Sub. Data Architecture: Solid understanding of NoSQL databases and data transformation pipelines. Key Responsibilities Design & Development: Architect seamless integrations between internal data engines and third-party healthcare applications. Compliance Management: Ensure all data exchanges strictly adhere to HIPAA standards and healthcare security protocols. Cross-functional Collaboration: Partner with Data Science and Automation teams to deploy and monitor integrations in GCP environments. System Optimization: Proactively troubleshoot and enhance integration performance for maximum scalability and reliability. Legacy Support: (Preferred) Work with PHP (Laravel) applications where necessary to maintain existing integration logic. What Makes You a Great Fit 4 5 years of specialized experience in the US Healthcare RCM domain. The ability to handle "non-standard" data extraction through automation workflows when traditional APIs are unavailable. Excellent debugging skills for complex, multi-party data pipelines. A collaborative mindset focused on creating high-impact, innovative healthcare technology solutions.

Job Title: Engineer Civil Location: Chennai Experience: 5 10 years Education: Diploma / B.E. / B.Tech (Civil Engineering) Job Summary We are looking for a skilled Civil Engineer to support the design and detailed engineering of civil components for solar, wind, and transmission & distribution infrastructure projects. The ideal candidate should have hands-on experience in infrastructure project design, strong technical knowledge, and the ability to work collaboratively with multidisciplinary teams. Key Responsibilities Prepare and review designs, drawings, and technical specifications for the civil components of solar and wind energy projects. Carry out detailed engineering for foundations, structural layouts, site grading, drainage, roads, and other civil works. Support design activities for transmission and distribution infrastructure, including substation civil works. Coordinate with electrical, structural, and geotechnical teams to ensure integrated design delivery. Ensure that designs comply with applicable codes, standards, and client requirements. Assist in site evaluations, feasibility studies, and preparation of Bill of Quantities (BOQs). Work closely with procurement, construction, and project teams to support execution and resolve site-related technical issues. Maintain documentation and support internal and external design reviews. Ideal Candidate Profile Diploma or Bachelor s Degree in Civil Engineering. 5 10 years of relevant experience in civil design and engineering, preferably in renewable energy or infrastructure sectors. Proficient in design software (e.g., AutoCAD, STAAD, Civil 3D) and Microsoft Office tools. Strong understanding of industry standards, codes, and best practices in civil engineering. Good communication and teamwork skills. Attention to detail and ability to manage multiple priorities in a deadline-driven environment. Qualification : Diploma or Bachelors Degree in Civil Engineering

Designation: Windows Server Administrator Location: Chennai Experience: 1+ Year Qualification: Any Graduation Employment Type: Full-Time Job Summary We are looking for a proactive Windows Server Administrator to join our IT operations team. The ideal candidate will have 1-2 years of hands-on experience managing Windows Server environments, with solid expertise in Active Directory, DNS, IIS, Group Policy, PowerShell scripting, and system security. You will be responsible for maintaining, supporting, and enhancing our server infrastructure, ensuring its reliability, security, and optimal performance. Key Responsibilities Windows Server Administration: Manage and maintain Windows Server environments (2016, 2019, 2022). Perform routine monitoring, patching, and system updates. Troubleshoot server-related issues to minimize downtime and disruptions. Active Directory Management: Administer Active Directory: create, modify, delete user accounts, groups, OUs, and GPOs. Manage domain controllers and assist with domain migrations and replication. Implement and maintain Group Policy Objects for user and computer management. DNS and DHCP Configuration: Configure and manage DNS servers for network name resolution. Troubleshoot DNS-related issues and enhance DNS security. Support DHCP services for IP address management. Web Server Administration (IIS): Manage Internet Information Services (IIS) for web hosting. Monitor and troubleshoot IIS for performance, security, and availability. PowerShell Scripting and Automation: Develop and maintain PowerShell scripts to automate administrative tasks (user provisioning, server monitoring, reporting). Write custom scripts to improve system efficiency and security. Security Management: Apply security best practices to protect systems, networks, and data. Monitor security events, identify vulnerabilities, and conduct risk assessments. Support security audits, patch management, and compliance efforts. Backup and Recovery: Ensure regular backup procedures are followed and verified. Maintain disaster recovery plans and conduct periodic tests. Collaboration and Documentation: Collaborate with IT teams and departments on infrastructure projects. Maintain detailed documentation of server configurations, processes, and troubleshooting guidelines. Required Skills & Qualifications 1-2 years experience in Windows Server administration (2012/2012-R2/2016/2019/2022). Hands-on expertise in Active Directory, DNS, IIS, and Group Policy management. Proficiency in PowerShell scripting for automation and operational efficiency. Strong understanding of system security principles (patching, access control, vulnerability management). Familiarity with OS architecture and system components. Experience with server backups, disaster recovery, and high availability systems. Excellent troubleshooting and analytical skills. Good communication skills and ability to work collaboratively in a team environment. Qualification : Any Graduation

Job Title: Head (Global) After Implementation Support Location: Chennai, India Experience: 20 25 Years Qualification: Engineering Degree or Equivalent Role Overview: We are looking for an accomplished leader to head our Global After Implementation Support function. This critical role demands extensive experience in managing large-scale customer support operations for complex software products, preferably within HR or SaaS domains. The successful candidate will be responsible for delivering exceptional support services to a global customer base, driving operational excellence, and fostering continuous improvement in customer experience. Key Responsibilities: Lead and manage a large global support organization, including L2 and L3 teams, servicing over 250 customers worldwide. Oversee multiple teams: Product Team: Responsible for product design, architecture, engineering, and strategic vision. Implementation Team: Works closely with clients during installation, training, and the entire implementation lifecycle. Global Support Team: Handles customer queries, bug fixes, and change requests post-implementation. Managed Services (HRP Product Line): Operates payroll and other HR services for clients, comprising approximately 700 employees. Ensure timely resolution of issues in line with agreed Service Level Agreements (SLAs). Review and prioritize change requests, escalations, service requests, and monitor overall customer satisfaction. Establish and enforce global standards for operations, including ticket management, status reporting, customer communities, and issue deflection mechanisms. Act as the Voice of the Customer by identifying and driving necessary changes to product features and internal processes that enhance customer experience and operational efficiency. Forecast demand and build a high-performing team through recruitment, development, and retention of talent. Lead initiatives to improve product technical stability, proactively managing recurring issues and enhancing overall product reliability and performance. Optimize operational profitability, ensuring efficient resource utilization while maintaining sold margins. Collaborate closely with product development and implementation teams to ensure a seamless and consistent customer journey. Maintain compliance with ITIL best practices and adhere to stringent data security protocols. Qualifications & Experience: 20 to 25 years of professional experience, including at least 10 years in senior leadership roles managing customer support or after-sales service functions. Minimum 15 years in customer-facing roles with extensive experience in customer support for complex software products. Strong background in HR products or SaaS environments supporting high-volume case loads is highly preferred. Proven track record in managing and scaling large teams (100+ members). Exceptional communication, leadership, and stakeholder management skills. Ability to lead cross-functional teams across multiple geographies and cultures. Ideal Candidate Attributes: Strategic thinker with a customer-first mindset. Strong operational focus with a hands-on approach to problem-solving. Experienced in driving organizational change and process improvements. Skilled at balancing customer satisfaction with business objectives. Adept at forecasting demand and managing resources efficiently. Qualification : Engineering Degree or Equivalent