NON Voice Jobs in Bengaluru

Position: Senior Associate - Logistics - US Voice Process Department: Logistics & Linen Operations, Fleet Operations Employment Type: Full time Location: Bengaluru Overview Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 14 international markets, and we re currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for a Senior Associate Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You ll make a difference: Reporting to the Senior Division Manager, as the Senior Associate Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers: Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support: Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance: Investigate and correct any errors made by partner drivers. Mentorship: Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership: Lead projects to improve our operations. Required skills: Bachelor s degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Qualification : Bachelors degree or equivalent

Job Title: Customer Service Associate Voice Location: Bengaluru, India Company: IntouchCX Experience: 6 months 4 years Job Type: Full-time About IntouchCX IntouchCX partners with top global brands to provide high-quality customer experiences across voice, chat, email, and social media. Known for tech-driven support, the company values innovation, excellence, and creating meaningful customer connections. Job Overview As a Customer Service Associate Voice, your role is to: Interact with customers via calls, resolving their issues end-to-end. Offer empathetic, efficient, and solution-oriented support. Go the extra mile to ensure customer satisfaction and loyalty. Provide "white glove" service, representing the brand at the highest standard. Key Responsibilities Handle voice-based customer interactions and solve issues independently. Build rapport, identify problems, and provide appropriate resolutions. Keep customers informed about resolution timelines. Maintain a high level of professionalism, accuracy, and courtesy. Requirements Education: Post-secondary degree in any field Experience: 6 months 4 years in customer service (voice preferred) Skills: Fluent in spoken English Strong problem-solving and analytical skills High emotional intelligence and judgment Able to work in night shifts and under pressure Quick learner with a customer-first attitude Benefits Attractive salary with performance incentives Medical insurance Free food and transport (if working on-site) Learning & growth opportunities Employee engagement, rewards, and recognition programs Qualification : Post-secondary degree in any field

Job Title: Technical Support Associate Location: Bengaluru, India Company: IntouchCX Experience: Minimum 6 months (with international customers) Job Type: Full-time About IntouchCX IntouchCX delivers premium customer experiences for major global brands across voice, chat, email, and social platforms. They are known for their tech-forward support and commitment to quality-driven service. Role Overview As a Technical Support Associate, you will: Provide multi-level support for hardware, software, OS, and network issues. Troubleshoot problems using remote access, email, and phone. Deliver technical advice, resolve issues, and ensure customer satisfaction. Represent the brand with strong communication and technical expertise. Key Responsibilities Diagnose and resolve software application and hardware issues Handle installation and maintenance of operating systems and computer applications Troubleshoot network/VPN/intranet/internet connectivity problems Provide guidance and recommendations based on customers technical issues Set up and support laptops, desktops, notebooks, and related hardware Maintain high standards of technical documentation and resolution tracking Qualifications & Skills Experience: At least 6 months of technical support (international BPO/tech support preferred) Language: Fluent spoken English Skills: Excellent problem-solving and analytical thinking Strong interpersonal and customer handling skills Good knowledge of consumer electronics, IT products, OS, and networks High emotional intelligence and ability to remain calm under pressure Passion for technology and self-learning Benefits Competitive salary with performance-based incentives Medical insurance Free food and transport (for on-site shifts) Growth opportunities through training and development Strong employee recognition and engagement programs

Job Title: VIP Customer Service Associate Location: Bangalore, India Company: IntouchCX Experience: 2-4 years Job Type: Full-time About IntouchCX IntouchCX is a leader in customer experience management, partnering with iconic brands to provide top-tier support via voice, chat, email, and social media, leveraging advanced technology and a passionate team. Role Overview As a VIP Customer Service Associate, you will: Interact daily with VIP customers across phone, social media, chat, and email. Proactively engage customers to boost participation in sales events and enhance retention. Manage forums and social media channels, moderating posts, escalations, and bugs. Deliver personalized, script-free service tailored to VIP needs. Analyze Beta feedback and provide insights. Provide exceptional service that minimizes escalations and maximizes satisfaction. Requirements & Skills Education: Post-secondary degree in any field Experience: 2-4 years in customer service, preferably with script-free chat and email processes Fluent in spoken and written English with excellent comprehension Strong analytical skills and attention to detail Ability to multitask, prioritize, and meet deadlines Calm, professional, and able to work with a sense of urgency Comfortable working night shifts Positive attitude with critical thinking and excellent interpersonal skills Benefits Competitive compensation with performance incentives Robust learning and growth opportunities Recognition programs and employee engagement initiatives Free food and transport (for on-site work) Medical insurance coverage

Job Title: Customer Service Associate - Non-Voice Location: Bengaluru, India Company: IntouchCX Experience: 6 months to 4 years Job Type: Full-time About IntouchCX IntouchCX partners with leading brands to deliver outstanding customer experiences across multiple channels voice, chat, email, and social media powered by advanced technology and a driven team. Role Overview As a Customer Service Associate - Non-Voice, you will: Handle customer support through email and chat, resolving technical and service issues. Build trust by empathizing and communicating clearly with customers in writing. Use advanced troubleshooting to provide tailored solutions. Give feedback to improve team services and processes. Manage customer communication during critical events and escalations. Skills & Qualifications 6 months to 4 years experience in customer service, including phone, email, or chat support Fluent in written English with excellent communication skills Experience in gaming or tech support is a plus Strong analytical, multitasking, and troubleshooting skills Self-motivated and eager to learn new technologies daily Team player with a passion for customer service and gaming Benefits Competitive salary with performance-based incentives Continuous learning and career growth opportunities Employee rewards and engagement programs Free food and transport for on-site shifts Comprehensive medical insurance

Machine Learning Engineer - Speech AI (ASR & TTS) Location: Bengaluru, Karnataka, India (On-Site) Department: Engineering Employment Type: Full-Time About Sarvam.ai Sarvam.ai is a pioneering generative AI startup headquartered in Bengaluru, India. We specialize in leading transformative research and development in speech and language technologies. Focused on building state-of-the-art ASR (Automatic Speech Recognition) and TTS (Text-to-Speech) models, particularly for Indic languages, we aim to redefine human-computer interaction with cutting-edge, AI-driven solutions. Join us as we push the boundaries of Speech AI to create inclusive, scalable, and intelligent voice-based applications for diverse communities worldwide. Role Overview We are seeking an experienced Machine Learning Engineer specializing in Speech AI (ASR & TTS). The ideal candidate will work on deep learning-based ASR and TTS models, improving accuracy, efficiency, and multilingual capabilities while deploying them at scale. The role involves developing and optimizing speech recognition and synthesis models with a focus on low-resource languages, real-time inference, and scalability. If you have a passion for speech processing and deep learning, this is a great opportunity to make a significant impact in a rapidly growing field. Key Responsibilities ASR (Automatic Speech Recognition) Develop, train, and optimize speech-to-text models using state-of-the-art architectures like Wav2Vec, Whisper, Conformer, and DeepSpeech. Implement techniques for low-latency ASR inference, including beam search, language model integration, and real-time transcription. Improve speech recognition accuracy for low-resource languages, especially Indic languages, using transfer learning and data augmentation. Optimize ASR pipelines for noise robustness, speaker adaptation, and domain-specific transcription. TTS (Text-to-Speech) Develop and fine-tune neural TTS models such as Tacotron, FastSpeech, VITS, or WaveNet for high-quality, natural-sounding speech synthesis. Implement multilingual and expressive TTS models with prosody and emotion control. Optimize TTS inference for deployment on edge devices, mobile, and cloud platforms. Improve speech synthesis quality through voice cloning, neural vocoders (HiFi-GAN, WaveGlow), and prosody modeling. General Speech AI Responsibilities Benchmark and profile ASR/TTS models to improve latency, efficiency, and deployment performance. Deploy scalable speech AI APIs on AWS, Azure, or GCP for real-world applications. Optimize ASR & TTS models for edge and offline inference. Stay updated with the latest advancements in speech AI, neural vocoders, and real-time inference techniques. Must-Have Qualifications Experience: 2-3 years of experience in speech AI, deep learning, or machine learning, with a focus on ASR & TTS. Education: Bachelor s or Master s degree in Computer Science, AI/ML, Speech Processing, or a related field. ML Frameworks: Proficiency in PyTorch or TensorFlow for training and deploying ASR/TTS models. ASR Expertise: Experience with speech-to-text architectures like Whisper, Wav2Vec, Conformer, or DeepSpeech. TTS Expertise: Experience with speech synthesis models like Tacotron, FastSpeech, or VITS. Speech Signal Processing: Understanding of MFCCs, STFT, phonemes, prosody modeling, and feature extraction. Inference Optimization: Hands-on experience with TensorRT, ONNX, or quantization (INT8, FP16) for ASR/TTS. Cloud & Edge Deployment: Experience deploying speech models on AWS, GCP, or Azure. Preferred Qualifications Experience with speech diarization, speaker recognition, or language modeling for ASR. Familiarity with zero-shot TTS, voice cloning, and multilingual speech modeling. Understanding of CUDA optimization and low-bit quantization for ASR/TTS models. Contributions to open-source speech AI projects or a strong GitHub portfolio showcasing relevant work. Experience with real-time streaming ASR/TTS applications and low-latency inference. Innovative Impact: Work on AI-driven speech solutions that are changing how people interact with technology, especially in low-resource languages. Cutting-Edge Technology: Contribute to the development of state-of-the-art speech AI models in a rapidly advancing field. Collaborative Environment: Work with a team of experts in AI, machine learning, and speech processing, in a startup culture. Growth Opportunities: Sarvam.ai offers exciting career growth in a fast-paced environment with opportunities for personal and professional development. Interested candidates are invited to submit their resume, cover letter, and any relevant project portfolios or GitHub links showcasing their experience in ASR, TTS, or Speech AI. Strong AI-related projects, whether in industry, research, or personal work, will be highly valued. Qualification : Bachelors or Masters degree in Computer Science, AI/ML, Speech Processing, or a related field.

Power the Future with Us! Location: India SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with 5000+ employees, operations in 34 countries, and millions of installations worldwide. Our cutting-edge products include solar inverters, battery storage, EV charging, backup systems, and complete home energy management solutions. We are looking for dedicated and enthusiastic Customer Support Specialists to provide exceptional voice support to our US-based customers while collaborating with regional stakeholders in India. This position requires working exclusively in night shifts (US Time Zone) and providing voice support. What You ll Be Doing Handle inbound calls from US customers with professionalism and patience. Navigate cultural differences and address language barriers with tact and understanding. Troubleshoot and resolve customer issues related to SolarEdge products and services. Collaborate effectively with regional stakeholders to enhance the customer experience. Work closely with the local team in India to improve support processes and share insights. Maintain accurate records of all customer interactions in the CRM system. Contribute to process improvement by identifying trends and providing feedback. Participate in training sessions to stay updated on product knowledge and best practices. Excellent English communication skills (verbal and written). Ability to understand and work with various accents, especially American accents. 1-3 years of experience in customer support, preferably in a voice support role. Strong problem-solving skills and ability to think on your feet. Engineering or technical qualification is a must. Patient and empathetic approach to customer service. Proficiency in CRM systems and basic computer skills. Willingness to work night shifts aligned with US time zones. Familiarity with the tech industry is a plus. Be part of a global leader in clean energy innovation. Opportunities for career growth and skill development. Regular training & upskilling programs. Diverse and inclusive work environment. Transportation and meal allowances for night shift workers. At SolarEdge, we believe our people are our greatest asset. If you re passionate about delivering top-notch customer support and want to be part of the renewable energy revolution, we d love to hear from you! Apply today and take the next step in your career!

Job Description: We are seeking a highly experienced and dynamic individual to manage and enhance the customer experience across all Titan brands through the effective implementation and management of the Net Promoter Score (NPS) program. This role requires a strategic mindset, strong leadership skills, and the ability to drive customer loyalty, improve satisfaction, and foster brand advocacy through actionable insights derived from customer feedback. Key Responsibilities: 1. Customer Feedback Management (CRM): Capture the Voice of Customer (VOC) across all touchpoints, engaging with business and brand SPOCs to finalize survey questionnaires. Deploy customized surveys to gather customer feedback and ensure timely setup and deployment. Conduct preliminary analysis of customer responses, particularly focusing on detractors, and extract actionable insights. 2. Analysis & Insights Generation: Analyze VOC data collected through the NPS tool and derive key insights for improving customer experiences and addressing pain points. Regularly track and report NPS scores for all brands, creating a comprehensive dashboard for management and key stakeholders. Provide timely and actionable insights to the business, focusing on customer pain points and product improvements. 3. Cross-functional Collaboration: Coordinate with various business divisions, especially the sales team, to share insights and drive customer experience improvements. Influence and govern effective detractor engagement strategies to facilitate customer winbacks. Work closely with divisions to track improvements in customer journeys and product quality resulting from VOC actionables. 4. Preventive Measures & Root Cause Analysis: Analyze VOC data to identify recurring issues, and collaborate with relevant divisions to implement preventive measures and eliminate root causes of customer complaints. Design and present actionable insights to address issues and enhance the overall customer experience. 5. Vendor & Tool Management: Liaise with NPS tool vendors to understand and document functional requirements, ensuring alignment with business needs. Collaborate with the legal department to create service agreements for vendors, and manage vendor relationships for seamless tool operations. Coordinate with internal teams for user acceptance testing (UAT) and ensure that new tool features meet functional requirements. Oversee the timely processing of invoices, vendor pay-outs, and ensure the adherence to contractual timelines for tool development and testing. 6. Reporting & Documentation: Maintain and deliver up-to-date reports and dashboards on customer feedback, with a focus on actionable insights. Document key VOC insights, preventive measures, and improvements made to address customer complaints. Job Requirements: Education: Graduation or Post-Graduation in a relevant field. Experience: Minimum 15+ years of relevant experience with a bachelor s degree, or 12 years with a Master s degree. Experience in CRM, customer feedback analysis, and NPS management. Behavioral Skills: Strong influencing and leadership skills Excellent problem-solving abilities Effective stakeholder management Conflict resolution and negotiation skills Ability to drive initiatives and inspire teams across functions Knowledge & Technical Skills: Deep understanding of the retail and service industry Expertise in Voice of Customer tools and methodologies Awareness of the latest technologies and ability to create CRM-specific solutions Proficient in Excel and CRM tools Tech-oriented with an aptitude for exploring new software solutions Key Performance Indicators (KPIs): On-time delivery of survey setup and deployment. Accuracy and timeliness of NPS score reporting and dashboards. Effective implementation of actionable insights to improve customer journeys and product quality. Reduction in complaints related to specific processes based on VOC analysis. Successful management of vendor relationships and adherence to tool development timelines. On-time and accurate processing of vendor payments and invoices. External Interfaces: CRM Tool Vendors Analytics Function IT Function Inbound Call Center Legal Function Business Divisions (especially Sales Team) Internal Interfaces: Various business divisions and departments for cross-functional collaboration Legal and IT departments for tool and vendor management

Senior Web Application Developer - Front End Developer Location: Bengaluru Job Type: Full-time Responsibilities As a Senior Web Application Developer, you will play a pivotal role in engineering cutting-edge frontend frameworks, platforms, visualizations, and dashboards to deliver a fluid and seamless user experience. Core Development Engineer advanced frontend frameworks and platforms for visualizing complex data, ensuring a top-notch user experience. Collaboration & Visualization Work closely with backend engineering teams to extend product value and virtualize thousands of moving assets as creative UI/UX elements. Build applications to visualize real-time complex data patterns and ensure world-class interfaces and APIs. Design & Architecture Architect modular, high-performance applications and frameworks. Ensure stability and performance through test-driven development, integration, and stress testing. Project Ownership & Stakeholder Interaction Lead projects aimed at enhancing team efficiency and driving modernization. Interface directly with project and product stakeholders, facilitating UAT and incorporating feedback. Requirements Education: Bachelor s degree or higher in Computer Science, Engineering, or equivalent experience. Experience: Minimum 5 years of hands-on experience in frontend development. Technical Skills: Proficiency in JavaScript (5+ years), React.js (3+ years), HTML, CSS, and D3.js. Experience with modern build systems (Webpack, Babel, etc.). Communication: Excellent written and verbal communication skills with a fast execution mindset. Bonus Skills Experience with Google Maps and other cloud APIs. Understanding of SQL database design and modeling. At Intellicar, we encourage a culture of continuous learning and skill development. You'll have opportunities to grow as part of a collaborative team, work with cutting-edge IoT technologies, and contribute to impactful projects in the EV and IoT industry. Leadership fosters inclusivity and respect, creating an atmosphere where every voice is heard. Qualification : Bachelors degree or higher in Computer Science, Engineering, or equivalent experience

Director Customer Success & Support Location: Bangalore | Employment Type: Full-Time | Experience: 15+ Years About SecPod SecPod is a leading cybersecurity technology company dedicated to preventing cyberattacks through proactive security. Our core offering, the Saner Platform, helps organizations establish a strong security posture through preventive, automated, and intelligent cybersecurity solutions. Role Summary The Director of Customer Success & Support will own the post-sales customer journey, including onboarding, technical adoption, value realization, and retention. This role requires a technically strong leader with deep experience in cybersecurity or enterprise security SaaS products to lead CSMs, Onboarding Specialists, and Support Engineers. Key Responsibilities Customer Onboarding & Time-to-Value Lead onboarding programs for both Cloud/SaaS and On-Prem deployments. Standardize deployment and configuration procedures for rapid time-to-value. Collaborate with Product and Engineering to enhance the user onboarding experience. Technical Support & Escalation Management Lead Saner Platform Support operations and own critical KPIs: FRT, MTTR, CSAT, and backlog. Oversee Root-Cause Analysis (RCA) and Corrective/Preventive Actions (CAPA). Manage 24x7 support coverage and track feature requests and bugs with Product Management. Customer Success & Value Realization Own customer retention, renewal, and expansion outcomes. Develop success playbooks and adoption frameworks aligned with client security objectives. Conduct Executive Business Reviews (EBRs) and implement proactive churn recovery strategies. Team Leadership Scale and mentor a high-performance organization focused on customer empathy and accountability. Drive continuous upskilling in cybersecurity and SecPod product architecture. Required Experience & Skills Experience: 15+ years in Customer Success or Technical Support for cybersecurity/enterprise SaaS. Technical Proficiency: Strong knowledge of IT infrastructure, endpoint security, and Linux/Unix/Windows/Mac systems. Systems Knowledge: Experience with Zendesk, HubSpot, and Salesforce. Bonus Skills: Scripting (PowerShell/Python) and cybersecurity certifications. Education: BE / MCA or equivalent technical degree. Qualification : BE / MCA or equivalent technical degree

Product Marketing Specialist Experience: 3 5 Years | Location: Bangalore | Employment Type: Full-Time About SecPod SecPod is a pioneering cybersecurity technology company dedicated to a prevention-first approach. Our core portfolio, the Saner Platform, provides a comprehensive suite of solutions that protects endpoints, servers, networks, and cloud infrastructure by combining security intelligence with automation. About the Role We are looking for a Product Marketing Specialist to craft compelling narratives, sharpen product positioning, and drive adoption. You will create high-impact content across websites, blogs, ebooks, and social media to communicate product value and influence buying decisions. Key Responsibilities Content Creation: Develop and manage marketing assets including blogs, web pages, ebooks, email campaigns, and sales collateral. SEO & Optimization: Optimize content for SEO to improve organic visibility and refine content to increase engagement across channels. Go-to-Market (GTM) Strategy: Collaborate with Sales, Product, and Partner teams to develop demand-generation and GTM campaigns. Messaging & Positioning: Build compelling product stories and positioning that highlight differentiation and resonate with buyer personas. Performance Analytics: Track and analyze content performance metrics to measure effectiveness and drive improvement. Qualifications & Experience Education: MBA in Marketing or Bachelor s degree in Engineering. Professional Background: 3 5 years of experience in content writing, product marketing, or B2B SaaS marketing. Domain Expertise: Preferred experience in cybersecurity or enterprise technology. Skill Set: Strong understanding of audience targeting, content-driven demand generation, and exceptional storytelling skills. What You ll Gain Hands-on experience shaping product marketing strategy and messaging. Deep exposure to enterprise cybersecurity products and global security trends. A clear growth path toward becoming a high-impact marketing leader. Qualification : MBA in Marketing or Bachelors degree in Engineering

Conversational AI Lead / Architect Location: Bangalore | Employment Type: Full-time About the Role We are looking for a skilled and experienced Conversational AI Lead/Architect to join our team at Avaamo. In this role, you will be responsible for designing, developing, and implementing cutting-edge Conversational AI solutions. As a subject matter expert, you'll work closely with IT managers, business teams, and customers to understand their requirements and deliver high-impact solutions that enhance the Avaamo platform. Responsibilities Lead the design, coding, and implementation of Avaamo s Conversational AI products, ensuring solutions meet both technical and business needs. Collaborate with IT managers and business stakeholders to gather requirements and translate them into actionable technical solutions. Drive the implementation of solutions using Conversational Design principles and best practices. Develop, deploy, and maintain customized extensions to the Avaamo platform tailored to specific customer requirements. Provide technical guidance and training sessions to partner and customer development teams, ensuring smooth onboarding and ongoing success. Evaluate reported defects and prioritize them for resolution, ensuring product quality and customer satisfaction. Travel to customer locations for on-site support, providing hands-on assistance and expertise as needed. Document best practices, implementation guidelines, and "how-to" guides to support customer and partner teams in leveraging Avaamo s products effectively. Requirements (Mandatory) 6+ years of strong programming experience in JavaScript, HTML, and CSS. Proven expertise in creating and consuming REST APIs and SOAP services. In-depth knowledge of web technologies and current industry trends. Solid understanding of security in web applications and services. At least 2 years of experience using Node.js, with a deep understanding of its architecture. Hands-on experience with Git and other version control systems. Experience deploying web applications on Linux servers in production environments. Familiarity with deployment processes and CI/CD tools. Exceptional communication skills, with the ability to work with both technical and non-technical teams. Minimum of 2 years of experience in client-facing roles, working closely with customers to deliver solutions. Good to Have Full-stack development experience, with expertise in UI/UX design or insights. Working knowledge of AI, ML, and NLP technologies. Experience with enterprise system integrations, such as MS Dynamics CRM, Salesforce, ServiceNow, and MS Active Directory. Experience implementing Single Sign-On (SSO) in web/mobile applications. Ability to quickly learn new technologies and manage small engineering teams. At Avaamo, we re redefining the future of Conversational AI. We specialize in creating advanced conversational interfaces that solve high-impact challenges for enterprises. Join our team and contribute to pioneering AI-driven technologies that are transforming how businesses engage with customers and employees.

Role: Content Writer Experience Required: Minimum of 5+ years of relevant experience Location: Bangalore Notice Period: Open Immediate joiners preferred Employment Type: Full-Time About Aezion: Aezion is a leading provider of technology solutions, specializing in custom software development, AI-driven solutions, and enterprise digital transformation. Trusted as a premier digital engineering partner in the USA, we pride ourselves on delivering exceptional value, from initial concept through development, hosting, maintenance, and ongoing support. At Aezion, we operate by the principle that "Our word is our bond," committing to exceed client expectations with integrity and dedication. Our Culture: Aezion is a mission-driven company where our Purpose Love others like Christ guides everything we do. We are rooted in values like Love, Dependability, Humility, Diversity, Speed, and Innovation. Service excellence is at the heart of our operations, and our 200+ team members work passionately to transform our customers into lifelong partners. Role Overview: We are seeking a skilled Content Writer to craft high-quality, engaging, and SEO-optimized content across various platforms. As a key member of our marketing team, you will be responsible for creating compelling content that resonates with our target audience and drives organic traffic to the website. Your work will span blogs, website content, social media posts, email campaigns, and potentially more in-depth assets such as white papers, e-books, and case studies. The ideal candidate will have the ability to simplify complex IT concepts and present them in a clear, engaging way for a business audience. Key Responsibilities: Content Creation: Develop high-quality, SEO-optimized content for blogs, websites, social media, email campaigns, and potentially more detailed assets like white papers, e-books, and case studies. Content Strategy & Planning: Maintain and manage the content calendar, ensuring timely delivery of engaging and relevant content across all platforms. SEO Optimization: Write SEO-friendly content to improve Aezion s visibility in search engines and attract more organic traffic. Complex IT Concepts Simplification: Understand complex IT services and translate them into clear, compelling, and accessible content for a business audience. Error-Free Content: Ensure all content is free from grammatical errors, properly structured, and aligns with Aezion s style guidelines. Content for Buyer s Journey: Craft content tailored to all stages of the buyer s journey, from awareness through consideration to decision-making, focusing particularly on B2B IT services. Research & Interviews: Conduct thorough research and interviews to produce in-depth, technical content that aligns with the needs of our audience. Required Skills and Experience: Writing Expertise: Exceptional ability to write clear, compelling, and grammatically correct content. Content Creation Across Formats: Proven experience in creating various types of content, including blogs, white papers, case studies, and other forms of long-form content. B2B IT Knowledge: Strong understanding of B2B IT services and the ability to write for a business audience, simplifying technical topics for broader understanding. SEO Proficiency: Expertise in creating SEO-friendly content specifically for the B2B IT sector, including keyword research, on-page SEO, and optimization techniques. Research & Interview Skills: Proficient in researching technical subjects and conducting interviews to gather insights and produce well-informed, in-depth content. Attention to Detail: A keen eye for detail in writing and editing, ensuring content is free of errors and meets the company's style and tone guidelines. Preferred Qualifications: Experience in B2B IT Industry: Prior experience writing for the IT services or technology sector is highly desirable. SEO Certifications: Certifications in SEO or content marketing (e.g., Google Analytics, SEMrush, HubSpot) would be a plus.

Job Title: Content Writer Location: Bengaluru, India Type: Full-Time Job Description We are looking for a Creative and Talented Content Writer to join our team in Bengaluru. As a Content Writer, you will be responsible for crafting engaging and informative content for websites, mobile apps, blogs, and social media campaigns. If you have a flair for creative writing, an eye for detail, and a passion for delivering content that resonates with audiences, we d love to hear from you! Key Responsibilities Content Creation: Develop and edit content for various websites and mobile apps. Write engaging blog posts on diverse topics, ensuring high-quality content that attracts and retains users. Produce creative writing for social media campaigns to support brand messaging and customer engagement. Content Planning: Assist in planning and implementing the monthly content calendar to ensure timely and relevant content delivery. Work collaboratively with the marketing team to align content with business goals and campaigns. Newsletter Development: Write and distribute regular newsletters to internal and external customers, keeping them informed and engaged with the latest company updates and product developments. Simplifying Complex Concepts: Translate complex product and policy concepts into simple, jargon-free language that is easy for readers to understand. Collaboration & Communication: Work closely with cross-functional teams (marketing, design, development) to ensure content aligns with branding and goals. Contribute to brainstorming sessions for new content ideas. Skills & Qualifications Strong Writing & Editing Skills: Exceptional writing skills with an ability to edit and craft clear, concise, and engaging content. Creative Writing: Ability to write creatively for social media and other platforms to drive engagement. Content Planning: Experience in content strategy and ability to help plan and implement a content calendar. Communication Skills: Strong interpersonal skills with an ability to collaborate effectively with various teams and stakeholders. Time Management: Comfortable working under challenging deadlines and able to prioritize tasks effectively. Educational Background: A graduate degree in Literature, Marketing Communications, Mass Media, Journalism, or any other relevant field will be a plus. Creative Environment: Work in a creative and dynamic team that encourages new ideas and innovation. Growth Opportunities: Opportunity to contribute to the company s content strategy and grow as a writer. Flexible Work Environment: Enjoy a collaborative environment with a healthy work-life balance. Diverse Projects: Work on a variety of content including blogs, newsletters, website copy, and more! If you have a passion for writing, creative content creation, and want to be a part of a fast-paced team, apply now! We d love to see your creative skills shine!

Content Writer at Captain Fresh Company Overview: Captain Fresh is a tech-led, vertically integrated global powerhouse of seafood brands. Founded in 2020 and headquartered in Bengaluru, India, Captain Fresh s portfolio includes brands such as CenSea in the US, SuperFish in Poland, and Senecrus in France. With technology at its core, Captain Fresh is reshaping the traditional and fragmented seafood sector. The company vertically integrates key nodes of the seafood value chain procurement, processing, distribution, and retail across multiple species. Leveraging proprietary tech platforms, Captain Fresh ensures high standards of traceability and sustainability. The group sources and distributes over 100 species of seafood across 30 countries, committed to nourishing the world with responsibly sourced seafood, empowering communities, and protecting ecosystems through innovation. Position: Content Writer Department: Creative and Marketing Location: Bengaluru, India We are looking for a talented Content Writer to join our Creative and Marketing team. The ideal candidate will have a passion for creating compelling content that resonates with our global audience and supports our business goals. If you're a creative thinker with a knack for writing, editing, and storytelling, we want you to be a part of our innovative team! Key Responsibilities: Content Strategy & Creation: Develop and implement content strategies that align with business objectives, with a focus on driving audience engagement and brand awareness for Captain Fresh and its portfolio of brands globally. Content Production: Create, edit, and oversee the production of high-quality content across various formats including product marketing videos, articles, social media posts, brochures, email copy, newsletters, and more. Content Calendar Management: Maintain and manage a content calendar to ensure timely and consistent delivery of content for social media campaigns and other digital platforms. Cross-Functional Collaboration: Collaborate with cross-functional teams, including Design, Tech, HR, and stakeholders of acquired companies, to ensure content aligns with broader business goals and strategies. Industry Awareness: Stay updated on the latest trends in the seafood industry, especially within the B2B landscape, and leverage this knowledge to identify relevant content opportunities. Brand Consistency: Ensure that all content produced maintains consistency in voice, tone, and style guidelines across all brands under the Captain Fresh umbrella. Market Understanding: Develop a strong understanding of seafood market dynamics to create content that resonates with industry trends and customer needs. Experience/Skill Set: Experience: 3-5 years of experience as a Content Writer or in a similar role, with a strong portfolio showcasing engaging content across a variety of platforms. Industry Experience: Bonus points for prior experience in content writing for the seafood or food and beverage (FnB) industry. Creative Skills: Strong creative mindset with the ability to generate innovative content ideas that stand out in a crowded digital space. Writing & Editing: Exceptional writing, editing, and proofreading skills with a sharp eye for detail and quality. Digital Marketing Knowledge: Solid understanding and experience with digital marketing strategies, including SEO, SEM, and ASO, to optimize content for search engines and digital channels. Collaboration Skills: Ability to communicate and collaborate effectively in a fast-paced environment, working across teams to meet deadlines and business objectives. Preferred Qualifications: Degree in Marketing, Communications, English, or a related field. A portfolio of published articles or content samples that showcase your writing style and versatility. What You Can Expect: Collaborative Team: Work with a dynamic and cross-functional team that values open communication and innovation. Creative Freedom: Enjoy creative freedom to brainstorm, ideate, and execute content ideas across various platforms. Learning Opportunities: Continuous opportunities for professional development and learning within an evolving industry. Supportive Leadership: Work in an inclusive and supportive environment with leadership that encourages growth, creativity, and career progression. Captain Fresh offers a unique and exciting opportunity for content writers who are passionate about creating meaningful and impactful content in a fast-growing tech-driven company. Join us and help shape the future of the seafood industry!

The Opportunity Are you an experienced professional with a strong technical background in customer experience and a passion for building lasting relationships with senior-level customers? If so, you will thrive on our team, where collaboration and technical credibility are valued, and you'll have the opportunity to drive customer success through innovative solutions using Nutanix technology, all within a supportive and empowering environment that fosters career advancement. About the Team This role will be part of the Customer Experience team at Nutanix, which is focused on ensuring the success and satisfaction of clients with Nutanix's innovative technology solutions. Located in major Indian cities such as Bangalore, Pune, and Mumbai, the team thrives on collaboration, technical expertise, and building lasting relationships with customers. The culture within the team emphasizes empowerment, support, and the pursuit of excellence in customer outcomes, driving a mission that aligns technology with client business goals. You will report to the Director of Professional Services, who adopts a leadership style that fosters partnerships and collaboration among team members. This manager believes in engaging clients actively to help them realize their objectives and achieve significant results. The work setup is primarily remote, allowing team members to operate efficiently within their designated regions, with limited need for traditional office attendance, accommodating a hybrid work environment. The role requires approximately 20% travel, enabling you to maintain direct engagement with customers while ensuring you remain connected to both your team and the organization's broader goals. Weekly travel within your region will facilitate effective customer relationship management, with minimal overnight stays due to the regional logistics. Your Role Build and maintain strong relationships with 6-8 strategic customer accounts to ensure successful adoption of Nutanix technology. Act as a trusted post-sales advisor, overseeing customer needs from deployment through to long-term operation and expansion. Collaborate with internal teams and customer architects to optimize resource utilization and align technical solutions with business goals. Create and document tailored Customer Success Plans, conducting regular reviews to track progress and customer satisfaction metrics. Drive product adoption and expansion by providing actionable insights on technology usage and best practices to enhance operational efficiency. Lead the technical onboarding process for new customers, ensuring alignment with their desired outcomes. Collect and advocate for customer feedback to influence product development and service enhancements. Achieve the Nutanix Certified Expert (NCX) certification within the first 6-12 months of employment. What You Will Bring 8-12 years of experience in customer-facing technical roles with a focus on credibility with mid-senior level audiences. Strong technical knowledge in data center technology and virtualization, particularly hybrid multicloud solutions. Familiarity with architectural frameworks such as ITIL and TOGAF. Technical certifications (e.g., NCX, VCDX, VCAP, NPX, ITIL v4) that demonstrate expertise. Excellent communication and relationship-building skills to advocate for customer needs. Ability to create and document tailored Customer Success Plans aligning with business goals. Proven problem-solving skills and a customer-centric mindset that drives positive outcomes. Strong collaboration skills to work effectively with internal teams and customer architecture teams.

SEO Content Writer Location: Bengaluru Type: Full-Time Experience: 3+ Years Role Overview We are looking for a strategic SEO Content Writer to take full ownership of content planning, execution, and distribution. You will bridge the gap between creative storytelling and SEO data, optimizing content through experimentation to drive organic growth and ensure brand consistency across all digital channels. Core Writing Expertise: Long-Form Mastery: 3+ years of experience crafting high-quality blogs, landing pages, and website copy. B2C/D2C Marketing: Proven track record in creating SEO-friendly content that resonates with individual consumers. Domain Knowledge: Deep familiarity with the Study Abroad industry; comfortable editing and writing on complex international education topics. Technical & SEO Skills: SEO Tools: Proficiency in Keyword Research; experience with Semrush is a significant plus. Content CMS & Design: Hands-on experience with WordPress, Grammarly, and Canva. Data-Driven Mindset: Ability to analyze performance metrics and iterate content based on results. Key Responsibilities Strategy Execution: Lead content initiatives that align with SEO goals and broader business objectives. Performance Optimization: Conduct content experiments and refine strategies to enhance conversion and reach. Brand Governance: Establish and maintain content guidelines to ensure a consistent voice across all touchpoints. Cross-Functional Collaboration: Partner with SEO analysts, designers, and SMEs to deliver high-impact long-form content under tight deadlines. Behavioral Traits Problem Solver: Ability to navigate complex content challenges and deliver measurable results. Agile & Proactive: A team player who can pivot based on industry trends and organizational needs. Effective Communicator: Provides clear feedback and collaborates efficiently across diverse departments. Bonus Points Experience in International Education or a global-focused content team. Advanced understanding of Organic Traffic drivers and search engine algorithm trends.

Senior Product Manager Location: Bengaluru Department: Product Product Employment Type: Full-Time About Dozee Dozee Health AI is India s leading provider of AI-powered, contactless Remote Patient Monitoring (RPM) and Early Warning Systems (EWS). With a mission to save lives through connected healthcare, Dozee s solutions continuously monitor patients, offering early warnings of clinical deterioration to enable timely interventions. Trusted by hospitals in India, the USA, and Africa, Dozee is transforming patient safety and care, improving outcomes, and reducing healthcare costs. Role Overview As a Senior Product Manager, you will lead the product roadmap and strategy for Dozee s portfolio, including both devices and software applications. You will be responsible for driving product innovation, defining solutions, and ensuring the delivery of products that meet customer needs. This role involves deep cross-functional collaboration to drive successful product launches and customer satisfaction. Key Responsibilities Product Strategy & Roadmap Own and lead the product roadmap, balancing short-term goals with long-term vision. Champion the voice of the customer by deeply understanding their needs and pain points. Work with design/UX teams to define solutions, user interfaces, and workflows that enhance the user experience. Product Development & Execution Translate customer requirements into detailed product specifications. Collaborate with engineering teams to ensure timely delivery of high-quality products. Define and monitor business metrics and OKRs to track success and impact. Cross-Functional Collaboration Align product strategy with business objectives alongside sales, marketing, and service teams. Drive customer success through seamless product experiences and support strategies. Assist in creating marketing materials, including product demos and documentation. Market Research & Competitive Analysis Evaluate market opportunities and perform competitive analysis to identify growth areas. Conduct research to ensure products are differentiated and aligned with global customer demands. Team Leadership & Mentorship Lead and mentor a team of Product Managers, providing guidance, coaching, and support for professional growth. Requirements Experience & Qualifications 5-7 years of experience in Product Management, preferably in healthcare or technology sectors. Proven experience in launching and scaling B2B products. Strong communication skills and the ability to influence cross-functional teams. Experience leading and developing teams to deliver successful outcomes. Skills Ability to think strategically and tactically. Data-driven decision-making with a focus on actionable insights. Expertise in product management tools such as JIRA and Asana. Familiarity with Business Intelligence (BI) tools is a plus. Why Join Dozee Pioneer AI-powered solutions that are saving lives and transforming healthcare. Lead strategy alongside industry experts in a fast-paced, innovative environment. Collaborate with top healthcare providers on a global scale.

Senior Product Designer Location: Bengaluru About Us: Observe.AI Observe.AI is a leading AI-powered platform transforming customer experience through intelligent automation. Our platform enables enterprises to deploy AI agents that seamlessly manage customer interactions, providing natural, human-like conversations with predictable outcomes. By combining advanced speech understanding, workflow automation, and enterprise-grade governance, Observe.AI enhances both human and AI agent performance. Our clients, including DoorDash, Affordable Care, Signify Health, and Verida, rely on Observe.AI to revolutionize their customer experiences, accelerating service delivery, boosting operational efficiency, and building stronger customer loyalty across all communication channels. As a member of the Product Design Team, you ll collaborate with a diverse group of talented individuals. We are committed to cultivating a strong design culture one that emphasizes collaboration, mentorship, and design excellence. Here, your work will directly influence product strategy, improve workflows, and help set new industry standards for user experience. As a Senior Product Designer, you ll play a pivotal role in shaping the user experience and interface of our products, bringing designs to life that empower our users and push the boundaries of the AI-powered solutions we deliver. What You ll Be Doing: Lead Design Solutions: Take ownership of design projects across multiple product areas, creating scalable and flexible design systems that enhance user experiences. Product Vision & Strategy: Help refine and define the long-term design direction of our products, working both independently and collaboratively with cross-functional teams to set strategic design goals. User Research & Data-Driven Design: Utilize qualitative and quantitative research to inform design decisions, ensuring solutions effectively meet user needs and solve real-world problems. Visual & Interaction Design Excellence: Create polished, high-quality, visually appealing, and user-friendly designs. Consider accessibility, responsiveness, and edge cases to ensure optimal usability. Design Systems Contribution: Help evolve and improve our design systems, contributing to consistency and efficiency across Observe.AI s platform. Cross-Functional Collaboration: Work closely with product managers, engineers, and other stakeholders to ensure seamless execution from initial concept to final implementation. Mentorship & Leadership: Guide and mentor junior designers, sharing expertise and fostering a culture of design excellence within the team. What You ll Bring to the Role: 7-9+ years of experience in UX/UI or Product Design, with a strong portfolio demonstrating impactful design work across complex projects. Experience designing Large Language Model (LLM)-powered products such as chatbots, voicebots, or other AI-driven solutions. Domain knowledge in the Contact Center Industry, with an understanding of its unique challenges and user needs. Expertise in user-centered design, interaction design, and usability best practices. Experience contributing to or building design systems and scalable UI frameworks. Ability to simplify complex problems into clear, elegant solutions with a solid understanding of information architecture and workflow design. Strong storytelling and communication skills, with the ability to present design rationale and influence stakeholders at all levels of the organization. Experience conducting user research, analyzing data, and using insights to drive product improvements. A proactive, self-starter mindset able to drive projects independently while collaborating effectively with cross-functional teams. Compensation, Benefits, and Perks: Medical Insurance: Comprehensive coverage, including free online doctor consultations. Leave Policies: Generous annual leave (national & festive holidays), privilege leave, sick leave, and parental leave. Learning & Development: A dedicated fund to support your continuous learning and professional growth. Flexible Benefit Plans: Tax exemptions (e.g., Meal card, PF) to optimize your benefits. Cultural Engagement: Fun events to build team culture and foster a strong work environment. How to Apply: To be considered for this role, please submit your resume and portfolio through our career portal or LinkedIn. If your portfolio requires a password, please provide it. We are particularly interested in seeing: Clear problem definitions based on research. Your creative process for developing solutions. Strong rationale behind design decisions. Polished UI & interaction designs that address defined problems.

Software Development Engineer III Location: Bengaluru About Us: Observe.AI Observe.AI is a leading AI-powered platform revolutionizing customer experience. We enable enterprises to deploy AI agents that automate customer interactions, creating natural conversations and delivering predictable outcomes. Combining advanced speech understanding, workflow automation, and enterprise-grade governance, our platform empowers teams to guide and augment human agents with AI copilots, and analyze 100% of both human and AI interactions for insights, coaching, and quality management. Companies such as DoorDash, Affordable Care, Signify Health, and Verida rely on Observe.AI to accelerate service speed, increase operational efficiency, and strengthen customer loyalty across all communication channels. At Observe.AI, you will be building the backend that powers AI agents, transforming customer service for global enterprises. You'll work on high-scale, complex systems where your contributions have a direct and visible impact. In a culture that emphasizes speed, innovation, and ownership, this is your chance to sharpen your skills, drive forward innovation, and shape the future of AI-powered customer experiences. You will collaborate closely with product, design, and engineering leaders to define the technical roadmap and build solutions that matter. If you are looking for an environment where your ideas drive innovation, your expertise shapes the platform s future, and your growth is fueled by working with brilliant peers, Observe.AI is the place for you. What You ll Be Doing: AI Agent Development: Contribute to building and deploying AI agents (Voice Agents, Chat Agents, and Copilots) at enterprise scale for customer service. Full Application Lifecycle: Design, code, test, deploy, and debug applications with a high focus on quality throughout the entire lifecycle. Collaborative Roadmap Creation: Work with product and design teams to translate product goals into clear, actionable technical roadmaps. Reusable Code Development: Create reusable code, frameworks, and libraries to accelerate development, ensuring consistency across multiple projects. Optimization: Optimize applications for speed, scalability, and reliability, proactively addressing bottlenecks and performance issues. Security & Data Protection: Implement robust security measures and data protection practices to safeguard customer data and sensitive information. Scalable Data Storage: Design and manage scalable data storage solutions to ensure efficiency, reliability, and long-term maintainability. Efficient Data Pipelines: Build and scale data pipelines to process large volumes of data accurately and efficiently. Team Leadership: Review work of other team members, provide feedback, and lead by example across all aspects of the development lifecycle. Thought Leadership: Represent Observe.AI at tech conferences, demonstrating thought leadership and presenting solutions to complex challenges. What You ll Bring to the Role: 6-9 years of experience in building large-scale products with a strong track record of delivering high-quality solutions. Expertise in Python (with immediate proficiency), and familiarity with other high-level languages such as Java, Golang, or similar. Solid experience with SQL or NoSQL databases (e.g., Postgres, MongoDB, Cassandra). In-depth knowledge of asynchronous communication tools like Kafka, SQS, Temporal, etc. Understanding of popular caching tools such as Ehcache, Memcache, Redis. A customer-first mindset with the ability to adapt quickly in a fast-paced environment. Strong problem-solving skills and the ability to think and communicate from first principles. Open-mindedness to learning new technologies and staying current with industry trends. Perks & Benefits: Medical Insurance: Comprehensive medical coverage with free online doctor consultations. Leave Policies: Generous leave options, including privilege and sick leave as per Karnataka S&E Act, national and festive holidays, and parental leave. Learning & Development: A dedicated fund for continuous learning and professional development. Flexible Benefits: Tax-saving benefits (e.g., meal cards, PF, etc.) and flexible benefit plans. Team Culture: Regular fun events to promote collaboration and build company culture.