ON Call Management Jobs in Bengaluru

Video Editor Location: Bengaluru Type: Full-Time Experience Required: 1 2 Years Role Overview: Visual Storytelling & Performance We are seeking a Video Editor with a passion for high-impact visual storytelling. You will collaborate with our creative team to conceptualize and produce video content for social media and performance marketing. From managing equipment on-set to final color grading and motion graphics, you will bring fresh, trend-savvy ideas to life. Technical Toolset & Production Skills Post-Production Mastery: Editing: Expert-level non-linear editing using Adobe Premiere Pro. Motion Graphics: Ability to create clean, basic animations in Adobe After Effects. Platform Delivery: Proven experience producing short-form content (Instagram Reels, YouTube Shorts) that captures attention within the first 3 seconds. On-Set Production: Camera Operation: Hands-on experience operating and managing professional camera equipment. Shoot Logistics: Competency in equipment handling, lighting basics, and guiding team members during a shoot. Execution: Ability to translate a creative brief into a practical shooting and editing plan. Key Responsibilities Content Creation: Edit and produce high-quality timeline-based content tailored for social media performance. Trend Integration: Stay ahead of social media trends to implement innovative shooting and editing techniques. Creative Collaboration: Brainstorm with the creative team to refine concepts and ensure alignment with client objectives. Project Management: Advise on execution strategies to ensure all content is delivered on time and to a high standard. 1 2 years of experience, preferably within an agency or production house. A strong understanding of modern shooting/editing styles (fast cuts, trending transitions, etc.). A collaborative mindset that welcomes constructive feedback to achieve the best final output. Ability to thrive under tight deadlines while maintaining an eye for detail.

QS Engineer (Quantity Surveyor) Education: Diploma, BE or BTech in Civil Engineering Experience: 4 8 years (Diploma holders: 8 10 years) Location: Bangalore Job Overview We are seeking a skilled Quantity Surveyor (QS Engineer) to join our team and oversee the measurement, valuation, and financial management of construction works. The QS Engineer will be responsible for preparing and verifying quantities, cost analyses, and progress reports, while ensuring adherence to project timelines, budgets, and quality standards. The role also involves preparing and maintaining QS documentation in line with ISO standards. Key Responsibilities BOQ Preparation: Prepare and revise Bills of Quantities (BOQ) based on project specifications and requirements. Documentation Management: Ensure all QS-related documents are maintained in accordance with ISO standards, ensuring consistency and accuracy. Cash Flow Management: Prepare cash flow forecasts to ensure financial control over project expenses and ensure that costs are tracked appropriately. Quantity Measurement: Take quantities as per GFC (Good For Construction) drawings and perform measurements for ongoing construction activities. Site Coordination: Organize and prepare site meeting agendas, record Minutes of Meeting (MOM), and track follow-ups on pending actions. Monthly QS Data: Prepare and submit monthly QS data for tracking project progress and cost performance. Material Reconciliation: Prepare and manage material reconciliation reports, ensuring that materials on-site match with consumption and procurement. Labour Billing: Verify and prepare labour bills based on work completed, ensuring accurate tracking of costs. Progress Reports: Prepare and present monthly progress reports, highlighting any discrepancies or issues related to cost or timelines. Work Orders & Rate Analysis: Prepare work orders for sub-contractors and conduct detailed rate analysis for various construction activities. Cost Impact & Value Engineering: Assess cost impacts and implement value engineering strategies to optimize cost efficiency without compromising quality. Plant Cost Reconciliation: Prepare batching plant cost impacts and reconcile material usage to ensure that all costs are captured accurately. Required Skills & Qualifications Educational Qualification: Diploma in Civil Engineering with 8 10 years of experience OR BE/BTech in Civil Engineering with 4 8 years of experience. Project Experience: Minimum 2.5 years of site experience. At least 1 project experience in high-rise residential towers. Experience with high-rise, low-rise, and villa projects. Technical Skills: Proficiency in AutoCAD and MS Office for documentation and analysis. Strong knowledge of IS codes and Quantity Surveying (QS) practices. Experience with billing software (ERP/SAP or equivalent) for managing financial data and reports. Core Competencies: Excellent analytical and organizational skills to handle complex QS tasks. Strong communication skills for coordination with various project stakeholders. Ability to work under pressure and meet project deadlines. Qualification : Diploma, BE or BTech in Civil Engineering

Revenue Operations Analyst Location: Bangalore About Us FalconX is transforming institutional access to the digital asset markets by bridging the gap between traditional finance and the world of crypto. As a leader in the industry, we address the most pressing challenges in the market, offering innovative solutions that support trading strategies, liquidity, and structures akin to conventional financial markets. At FalconX, we empower our clients with seamless navigation through the evolving crypto landscape, from inception to scale. Role Overview We re looking for a dynamic Revenue Operations Analyst to join our growing team and help elevate the Revenue Operations (RevOps) function at FalconX. In the past year, our RevOps capabilities have matured significantly, with solidified processes in reporting, operational support, and actionable business insights. We re now at a pivotal moment where we need to scale these efforts further to provide strategic insights, improve operational efficiency, and support cross-functional projects. As a key member of the team, your role will focus on managing core revenue operations tasks while also driving value-added projects that impact the business. You ll be a crucial enabler, supporting both the foundational work in RevOps and the new, high-impact initiatives the business requires. Additionally, you ll play an important role in managing inbound lead qualifications, ensuring seamless handoff to the Sales team. Key Responsibilities Data-Driven Insights & Reporting: Leverage your analytical skills to support and manage critical reports and insights for the business, including: QBR decks and quarterly reviews Board material and leadership presentations Ad-hoc reporting for various stakeholders Core Operational Support: Collaborate with cross-functional teams to maintain and deliver essential operational support for the Revenue function. Key tasks include: Account split and territory management Validating account coverage and tiering Ensuring accurate parent-child mapping and reporting regions Pipeline management and data validation Lead Qualification & Inbound Lead Management: Manage inbound leads from web inquiries, qualify them based on defined criteria, and facilitate the smooth handoff to the Sales team. This involves: Contacting leads to assess their potential Coordinating with Sales for follow-up and feedback Tracking lead conversion metrics and identifying opportunities for process improvement Collaboration & Performance Tracking: Work closely with the Sales team to ensure lead response and qualification processes are streamlined. Track and report on key performance indicators (KPIs) such as: Call volume and outcomes Lead conversion rates CRM system usage and data accuracy Qualifications Bachelor s degree (or equivalent experience) 1-3 years of experience, ideally in a Revenue Operations, Sales Operations, or related role Strong analytical skills, with the ability to extract insights and drive business decisions from data High attention to detail and data accuracy Experience with CRM tools (e.g., Salesforce, HubSpot), BI tools, and basic coding skills (for manipulating data in BI tools) Proficiency in Google Sheets, Excel, or similar tools for data management Excellent written and verbal communication skills Preferred Qualifications Experience in the cryptocurrency or blockchain industry Familiarity with financial services or brokerage operations Ability to generate strategic insights on how financial services firms can expand their offerings and improve client servicing The opportunity to be part of a cutting-edge company at the intersection of finance and technology A collaborative, fast-paced environment with the chance to make an immediate impact Professional growth and development in a rapidly evolving industry Competitive salary and benefits package Qualification : Bachelors degree (or equivalent experience)

Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are looking for an experienced and forward-thinking Manager Operations to lead campus operations for Brookfield Properties in Bengaluru. The ideal candidate will bring over 10 years of experience in hospitality or real estate operations, with a proven track record of managing cross-functional teams, optimizing performance, and delivering best-in-class tenant experiences. As the operational lead for one or more campuses, you will oversee end-to-end property management, facilities operations, P&L oversight, vendor management, and customer-facing services. You will be expected to align operations with the Converge vision and drive strategic initiatives that enhance the campus environment, boost revenue, and ensure exceptional service delivery. Key Responsibilities: 1. Strategic Operations & Financial Management Develop and manage annual operating budgets; monitor P&L performance for campus/city-level operations. Work cross-functionally with leasing, marketing, tech, training, and transformation teams to execute activations and campus amenities. Lead cost optimization initiatives through preventative maintenance, energy management, and vendor negotiations. Explore new revenue streams through managed services, retail leasing, and partnerships. Support leasing of office and retail spaces in alignment with business plans. 2. Campus Operations & Experience Ensure seamless day-to-day campus operations in line with Converge standards. Implement strategies to enhance lobby, F&B, retail, and event experiences. Create and track SLAs, management reports, vendor agreements, AMCs, and compliance documentation. Conduct regular audits, walkthroughs, and cross-functional reviews to maintain high service and aesthetic standards. Plan and execute campus activations, including one marquee event annually. Partner with the marketing team to ensure alignment on all events and space-on-hire activities. Collaborate with procurement to ensure timely PO processing and vendor payments. 3. Team Leadership & Collaboration Lead campus teams including operations, F&B, tenant engagement, and event staff. Develop KPIs and implement SOPs to drive efficiency, service excellence, and staff performance. Champion a culture of continuous improvement, learning, and innovation. Guide onboarding/training of new staff across operational functions. Collaborate with corporate, city leadership, and transformation teams on strategic execution. 4. Tenant & Community Experience Work closely with tenants to enhance employee engagement and create a vibrant campus culture. Lead execution of tenant engagement surveys and act on feedback for service improvements. Support onboarding of tenants and amenities onto the Converge app and drive digital engagement. Design operational procedures to ensure consistent, high-quality tenant experiences. Encourage team involvement in delivering excellent customer care and personalized service. 5. Compliance, Safety & Sustainability Ensure adherence to fire safety, health, environmental, and legal compliance standards. Lead internal and external audits across all operational areas. Champion sustainability practices and social responsibility initiatives across the campus. Oversee maintenance and service infrastructure to ensure optimal functionality and safety. Who You Are: A strategic thinker with strong commercial acumen and customer-centric approach. A self-starter with the ability to lead autonomously and make sound business decisions. A strong communicator and collaborator who can manage multiple stakeholders and priorities. Resilient under pressure, detail-oriented, and driven to deliver high-impact outcomes. Passionate about elevating workplace experiences and building thriving communities. Preferred Qualifications: Bachelor's degree (minimum 3 years); specialization in Hospitality, Property, Facilities Management, or Business is preferred. 10+ years of experience in operations leadership within hospitality, real estate, or facilities sectors. Demonstrated success in leading large cross-functional teams. Strong client relationship management and vendor negotiation skills. Proven experience in driving operational excellence and process improvements. This Role Offers: The opportunity to lead operations at premier business campuses. Cross-functional exposure to marketing, leasing, digital products, and customer engagement. A high-impact role in shaping workplace experiences and community life across Brookfield campuses. Apply now to be part of a growing, dynamic team redefining the future of workspaces. Qualification : Bachelor's degree specialization in Hospitality, Property, Facilities Management, or Business is preferred

Job Title: Senior Manager Projects Location: Bangalore Department: Projects Experience: 12 to 15 years Education: BE in Civil Engineering; Master s degree preferred (Construction Management / Project Management) Key Role Lead the planning, execution, and delivery of multiple construction projects, ensuring they are completed on time, within scope, and within budget. Oversee project teams, coordinate with stakeholders, and ensure compliance with quality, safety, and regulatory standards. Key Responsibilities Lead end-to-end project management across multiple sites, from initiation to handover. Develop detailed project plans, define scope, allocate resources, and track progress. Liaise with architects, consultants, contractors, and internal teams to ensure alignment and timely decision-making. Monitor project timelines, budgets, and resource utilization, ensuring adherence to defined goals. Oversee quality assurance, safety protocols, and regulatory compliance on all sites. Provide strategic input on design optimization, cost control, and risk mitigation. Review project documentation including BOQs, tender packages, work orders, and progress reports. Lead, mentor, and manage on-site teams and junior project managers. Report regularly to senior leadership with project updates, risks, and mitigation plans. Qualifications & Skills BE in Civil Engineering; Master s in Construction Management or related discipline is preferred. 12 to 15 years of experience in managing medium to large-scale construction or real estate projects. Strong leadership, team management, and stakeholder coordination skills. Proficient in project management tools (MS Project, Primavera, etc.) and Microsoft Office. Deep understanding of construction methodologies, contracts, procurement, and regulatory compliance. Excellent communication, problem-solving, and decision-making abilities. Qualification : BE in Civil Engineering; Masters degree preferred (Construction Management / Project Management)

Project Quality Focal Experience: 10 12 Years Location: Bangalore Role Overview: We are seeking an experienced Project Quality Focal with a strong background in Aerospace programs and Quality Management Systems. The ideal candidate will bring proven expertise in cross-functional leadership, compliance, and quality assurance. This role demands a proactive professional who can serve as the primary interface with aerospace clients, ensuring all quality standards, documentation, and processes meet both internal and external expectations. Key Qualifications: Total Experience: 10 to 12 years, preferably in the Aerospace industry Client Handling: Experience managing aerospace customers is a strong advantage Quality Standards: In-depth knowledge of AS9100 and ISO 9001 Cross-Functional Leadership: Demonstrated ability to collaborate with teams across Quality, Delivery, and Production Documentation: Ability to create and manage standard procedures and documents aligned with organizational and customer requirements Decision-Making: Strong independent decision-making and problem-solving skills Aerospace Programs: Prior experience with Airbus programs such as A320, A330, A350, and A380 is highly desirable Process Familiarity: Solid understanding of aerospace-specific processes, methods, and tools Proficiency Level: 3 to 3.5 out of 5 in relevant experience and knowledge areas Technical Skills: Software: Proficient in MS Office (Word, Excel, PowerPoint) Aerospace Tools: Exposure to tools like Skywise, CLDB, cLIP, etc. Roles and Responsibilities: Lead resolution of quality issues using appropriate methodologies and tools Act as the primary customer representative to interpret and meet specific quality requirements Ensure compliance with QMS standards and support process deployment across teams Monitor and steer activities related to Quality Management, performance tracking, and qualification processes Represent TTL in Design Assurance Team (DAT) meetings with aerospace clients Collaborate with the client s DOA Independent Monitoring (QIO) when required Ensure accurate implementation of all defined procedures (ATMS, QMS) and maintain alignment with client quality expectations Provide guidance on all Design Assurance activities within TTL Maintain and disseminate the latest interface documentation to authorized personnel Ensure TTL procedures are effectively monitored when approved in place of client documents Provide evidence of ongoing monitoring activities to clients upon request Support and coordinate client and regulatory audits, sample checks, and assessments Continuously improve the collaboration interface between the client and TTL

Job Title: Lead Billing & Planning Location: Bangalore Domain: Railways About Zetwerk Zetwerk is the world s largest custom manufacturing network, transforming digital designs into physical products. We serve a wide spectrum of industries from steel pipes and aircraft engine components to apparel and consumer electronics through thousands of manufacturing partners offering capabilities such as metal fabrication, CNC machining, plastic injection molding, 3D printing, and aluminum die castings. Our technology-driven approach ensures faster production, competitive pricing, and world-class quality with end-to-end transparency. We are redefining manufacturing and need game changers to lead this transformation. At Zetwerk, we offer you a dynamic environment to grow your career, innovate collaboratively, and make a real impact. We invest in our people so they can deliver the best for our customers and for themselves. Roles & Responsibilities Develop detailed plans and schedules for all project deliveries, coordinating multi-disciplinary teams to ensure productivity and progress tracking. Prepare requirement documents, meeting minutes, and management presentations; conduct regular target appraisals. Create variance reports, including Schedule Variance and Cost Variance using Earned Value Management (EVM), to analyze project deviations. Monitor critical path activities in project schedules and advise project management on potential risks and mitigation. Ensure timely and accurate billing with complete supporting documentation. Prepare and submit monthly sales and collection plans. Maintain cost compliance within budget and strive to improve profit margins. Job Requirements Minimum 5 years of hands-on experience in project planning, scheduling, budgeting, and cost control. Proficiency in project management software tools such as Primavera P6 and Microsoft Project. Educational Qualification: B.E./B.Tech or Diploma in Civil Engineering. Strong knowledge of project tracking and control techniques, particularly Earned Value Management (EVM). Excellent organizational, analytical, and problem-solving skills. Effective communication and coordination abilities to collaborate across cross-functional teams. Qualification : B.E./B.Tech or Diploma in Civil Engineering.

Assistant Manager - Experience Location: Bangalore, Karnataka | Fulfilment & Experience About the Team As a part of the Fulfillment and Experience (F&E) team at Meesho, you will be at the forefront of using data to drive exceptional experiences for our Suppliers and Users. Our team is pivotal in solving complex, industry-defining problems at scale, making an impact on overall Supplier & User experience. About the Role In this role, you will primarily focus on leveraging data analytics to enhance user experiences across our platform. You will identify key challenges, devise data-driven solutions, and lead the implementation of these strategies to improve operational and experience metrics and work closely with multiple Stakeholders. You will be leveraging data to share the insights on next steps to achieve long term & short term vision. What you will do: Problem Identification & Prioritization: Analyze large datasets to identify trends, patterns, and outliers that drive actionable insights for improving customer and seller experiences. Instrumentation Dashboard: Implement alert systems within dashboards to notify stakeholders of critical issues or emerging trends that require immediate attention. Solution Discovery: Own the responsibility for designing and implementing programs aimed at enhancing user experience metrics like Net Promoter Score (NPS) and other operational metrics. Adoption & Metrics: Define product metrics for your area, and track them continuously. Identify usage patterns and come up with action plans to move metrics in the right direction. Roadmap Creation: Create a product roadmap for your area that has at least a 3-month forward-looking view of key customer/business problems to be solved. What you will need: B.Tech degree from a Premium college. 2 - 4 years of experience, preferably in Strategy & Operations/Management Consulting with a strong analytical focus. Proficiency in SQL for querying relational databases and manipulating large datasets. Hands-on experience with BI and data visualization tools (e.g., Tableau, Power BI, Looker) to create interactive dashboards and reports. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Excellent communication skills with the ability to translate complex data findings into actionable insights and recommendations. About Us Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities. Curious about life at Meesho? Our people have a lot to say and they've made us the top-rated e-commerce workplace on Glassdoor. Our Mission Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company. Culture and Total Rewards Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non-monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like Reflections , Listen or Die , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles. We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience. Qualification : B.Tech degree from a Premium college.

Job Title: Senior Consultant Application QA Lead Location: Bengaluru Role Overview: As an Application QA Lead, you will take the lead on all application testing and quality assurance activities, playing a crucial role in ensuring the highest quality of software solutions. Your responsibilities will span reviewing requirements, preparing test scenarios, executing test scripts, and performing impact analysis based on results. In this fast-paced environment, you will be instrumental in driving software quality and continuous improvement throughout the lifecycle of projects. Key Responsibilities: Quality Assurance Oversight: Provide guidance and input on all aspects of quality assurance, applying industry best practices, developing innovative testing solutions, and establishing key metrics to measure success. Continuous Process Improvement: Drive improvements in testing processes, implement knowledge transfer practices, and effectively communicate with all teams to ensure alignment. Test Process Application: Ensure the effective and efficient application of testing processes and tools using various techniques, including test-to-pass, test-to-fail, and automation. Test Management: Manage testing activities across multiple projects, define testing approaches, estimate test efforts, and provide regular progress reports to stakeholders. Test Results Analysis: Analyze test results to identify database impacts, errors, bugs, and usability issues to ensure high-quality output. Reporting & Documentation: Prepare comprehensive reports on all aspects of software testing activities and communicate findings to the design team to support continuous product improvement. Requirement Understanding: Collaborate with stakeholders and teams to understand product requirements, translating them into detailed application test scenarios and test cases. Design Review Participation: Actively participate in design reviews, offering valuable input on requirements, product design, and potential issues to improve the overall product quality. Agile Lifecycle Quality: Apply quality engineering principles throughout the Agile product lifecycle to ensure continuous improvement and adherence to quality standards. Automation and Testing Practices: Provide recommendations for automation and improvements to testing practices to streamline processes and enhance efficiency. Team Leadership & Mentorship: Train, mentor, and supervise junior software engineers, fostering a culture of continuous improvement and knowledge-sharing within the team. Desired Qualifications & Skills: Experience: Strong background in leading QA activities in an Agile environment, with extensive hands-on experience in test management, test automation, and software quality engineering. Technical Skills: Proficient in application testing tools, test automation frameworks, and software quality engineering principles. Familiarity with test management and reporting tools is a plus. Process Expertise: In-depth knowledge of quality assurance methodologies and best practices, including testing strategies, test case design, and defect tracking. Leadership Abilities: Proven track record of leading teams, mentoring junior engineers, and driving improvements in testing processes. Communication Skills: Strong communication skills to interact with stakeholders, product teams, and other departments to ensure alignment and successful delivery of high-quality solutions. Problem-Solving: Strong analytical skills to identify issues, propose solutions, and make data-driven decisions that enhance product quality. Agile & Automation: Experience in applying Agile methodologies and test automation in software development projects to improve efficiency and product quality. Why Join Us: In this role, you'll have the opportunity to make a significant impact on the software quality and testing practices at the heart of high-impact projects. You ll lead testing efforts, shape quality processes, and mentor teams, while continuously improving practices to enhance the delivery of top-tier software solutions in a dynamic, fast-paced environment.

Account Manager - Bangalore Location: Bangalore Role: Account Manager Experience: 10 - 16 years Number of Positions: 1 Qualifications: Relevant Bachelor's Degree Job Description: Develop and maintain strong relationships with CxO level executives and all relevant stakeholders at the customer end. Build a strong relationship with delivery stakeholders. Work closely with the Solution Engineering Team as required. Create a positive team environment to improve collaboration and productivity. Serve as a bridge between the customer and delivery managers/project managers/anchor tenants to maintain high customer success levels. Achieve and maintain high customer satisfaction (CSAT) scores, aiming for over 80%. Conduct monthly governance meetings with customers, involving Sales and other key stakeholders, to ensure all accounts remain in a positive state. Lead weekly account review meetings and provide clarity on all aspects of account management. Publish quarterly, half-yearly, and yearly achievement reports to the CDS Leadership Team. Meet or exceed account growth targets by 20-25% year-over-year. Identify growth areas and prepare a sales roadmap for the next four quarters. Improve overall profit margins by 2-5% year-over-year, per account. Collaborate and contribute to the overall growth of the organization. Qualification : Relevant Bachelor's Degree

Software Engineer - Power Management Company Qualcomm India Private Limited Job Area Engineering Group > Software Engineering General Summary We are looking for a Software Engineer to work in the platform power area of the Windows on Snapdragon team. The candidate will be responsible for designing, developing, and validating device power management, microprocessor power management, and thermal management solutions across various Windows on Snapdragon products. The role focuses on achieving optimal power and performance from the chipset. Minimum Qualifications Bachelor's degree in Engineering, Information Systems, Computer Science, or related field. The Ideal Candidate Should Have Experience with Embedded Windows software and strong driver programming skills. Solid understanding of Operating System concepts. Windows kernel driver development experience. Hands-on experience in implementing power/thermal management software, state machines, ACPI, and UEFI. Strong programming skills in C/C++, along with proficiency in Shell Scripting or Python. Experience debugging ARM or other SoC embedded systems. Strong communication and interpersonal skills. Excellent problem-solving and debugging abilities. Ability to coordinate across stakeholders and drive tasks to completion. Experience 1+ years of Software Engineering or related work experience. Expertise in Windows OS internals and Windows driver development related to power and thermal management. Experience with Windows device driver programming and debugging using tools like WinDbg and JTAG. Familiarity with ARM processor architecture and Assembly Language. Knowledge of PC software such as System BIOS, UEFI, ACPI, drivers, and applications. Experience with embedded operating systems, including kernel architecture, OS services, heap and memory management, multi-core and multi-threading environments, and crash debugging. Understanding of system performance profiling and optimization techniques. Strong written and verbal communication skills, self-motivation, and the ability to quickly learn new technologies. Equal Opportunity Employer Statement Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, Qualcomm is committed to providing an accessible process. You may email [email protected] or call Qualcomm's toll-free number available on their website. Upon request, reasonable accommodations will be provided to support individuals with disabilities throughout the hiring process. Qualcomm is also committed to ensuring that the workplace is accessible for individuals with disabilities. (Please note that this email address is exclusively for accommodation requests. Status updates on applications or resume inquiries will not be provided via this channel.) Qualification : Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.

Software Engineer Power/Thermal Software Products Team Company Qualcomm India Private Limited Job Area Engineering Group > Software Engineering General Summary As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drive digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world-class products that meet and exceed customer needs. You will collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master s degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Languages such as C, C++, Java, Python, etc. Job Description Job Overview: The Power/Thermal Software Products Team at Qualcomm focuses on delivering industry-leading power, thermal, and limit software management solutions across Qualcomm s Mobile, Automotive, Compute, IoT, and AR/VR chipsets. In this role, you will work with cross-functional teams to: Identify power optimization and performance tuning opportunities. Perform thermal/limits hardware tuning, characterization, and risk assessment. Develop optimized solutions and mitigation strategies. Conduct system-level analysis of power/thermal use cases. Collaborate with Architecture, Hardware Design, Performance, Power/Thermal Systems, and various Software teams to create optimal system-level power/thermal software solutions. Develop tools and methodologies for competitive analysis to understand competitors strengths and weaknesses. Design and implement thermal mitigation schemes that are best in the industry. Preferred Qualifications 3+ years of experience with Programming Languages such as C, C++, Java, Python, etc. Strong systems/hardware background with a solid understanding of microprocessor architecture and common SoC hardware blocks (interconnects, display, graphics, etc.). Good understanding of operating system concepts including scheduling, memory management, process management, interrupt handling, and device drivers. Experience using debug tools such as JTAG debuggers, oscilloscopes, and logic analyzers. Experience developing power/thermal management software. In-depth knowledge of embedded systems, microcontrollers, SoC power, modems, multimedia, wireless communications, and system-level debugging/analysis for SoC power optimization. Equal Opportunity Employer Statement Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, Qualcomm is committed to providing an accessible process. You may email [email protected] or call Qualcomm s toll-free number found on their website. Upon request, reasonable accommodations will be provided to support individuals with disabilities during the hiring process. Qualcomm is also committed to ensuring its workplace is accessible to individuals with disabilities. (Please note that this email address is exclusively for accommodation requests. Qualcomm will not respond to requests for application status updates or resume inquiries via this email.) Recruitment Policy Qualcomm s Careers Site is only for individuals seeking employment directly with Qualcomm. Staffing and recruiting agencies, as well as candidates represented by agencies, are not authorized to use this site to submit profiles, applications, or resumes. Any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies and is not responsible for any associated fees. Compliance Notice Qualcomm employees are expected to comply with all applicable policies and procedures, including but not limited to security requirements and protection of company confidential and proprietary information, in line with applicable laws. Qualification : Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience.

Full-Stack Developer - Windows on Snapdragon Platform Team Company Qualcomm India Private Limited Job Area Engineering Group > Software Engineering General Summary Qualcomm Technologies Inc., the maker of the industry-leading Snapdragon SoCs, is the largest provider of complete chipset solutions for Microsoft Windows on Snapdragon products. Qualcomm is committed to developing solutions for the next generation of Windows on Snapdragon devices. The ideal software engineer will act as a key member of an Agile Scrum Team and play a pivotal role in the end-to-end lifecycle of all Windows-on-Snapdragon product lines. This role requires strong software development skills to act as a hands-on contributor responsible for gathering requirements, designing, and developing improvements to the Windows-on-Snapdragon continuous integration build systems, software release process, and developer operations tools. Strong communication and collaboration skills are essential, as this platform team works closely with internal and external teams to bring up, support, triage, and resolve issues on Qualcomm chipsets. Minimum Qualifications Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master s degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Languages such as C, C++, Java, Python, etc. Key Responsibilities Design, develop, test, and maintain web applications using Python and C#. Implement front-end interfaces using ASP.net, HTML, CSS, and JavaScript. Design and maintain SQL databases, writing efficient SQL queries. Develop and maintain automation scripts using PowerShell, CMD, and BAT. Work within version control systems such as Git and Perforce. Contribute to embedded Windows software development with solid programming skills. Apply strong understanding of Operating System concepts, both Windows and Linux. Participate in Windows and/or Linux kernel development activities. Preferred Qualifications 2-5 years of Software Engineering or related work experience. Proficiency in Python, C/C++/C#, SQL, and Shell Scripting. Strong communication and interpersonal skills. Effective problem-solving and debugging capabilities. Experience with Windows OS internals. Experience debugging device drivers using WinDbg, JTAG, or similar tools. Basic understanding of processor architecture and cache subsystems. Experience with PC software development (System BIOS, UEFI, ACPI, Drivers, Applications). Working knowledge of Jenkins and Artifactory. Hands-on experience with Windows program/driver development. Proficiency in Visual Studio as an integrated development environment. Exposure to ARM assembly. Basic understanding of Embedded OS (Kernel architecture, OS services, heap, memory management, multi-core processing, multi-threading, and crash debugging). Strong motivation and ability to learn quickly. Equal Opportunity Employer Statement Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, Qualcomm is committed to providing an accessible process. You may email [email protected] or call Qualcomm s toll-free number listed on their careers page. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities during the hiring process. (Please note: this email address is intended solely for accommodation requests. Qualcomm will not respond to requests for application status updates or resume inquiries through this contact.) Recruitment Policy Qualcomm s Careers Site is exclusively for individuals seeking employment directly with Qualcomm. Staffing agencies and third-party recruiters are not authorized to submit profiles, applications, or resumes via this site. Any such submissions will be considered unsolicited, and Qualcomm will not be responsible for any associated fees. Compliance Notice All Qualcomm employees must adhere to applicable company policies and procedures, including but not limited to those regarding security, confidentiality, and protection of proprietary information, in compliance with applicable laws.

Job Title: Quality Analyst Outbound Retention Location: Bengaluru Job Summary The Quality Analyst is responsible for ensuring the quality of the outbound retention process. This role involves monitoring sales calls, analyzing performance data, and providing feedback to improve sales performance and customer satisfaction. You will work closely with the sales team to identify areas of improvement, develop training programs, and streamline processes to ensure continuous improvement in sales effectiveness. Key Responsibilities Quality Monitoring: Monitor and evaluate outbound sales calls to ensure adherence to company policies and quality standards. Conduct regular audits of sales processes and transactions to identify gaps and recommend corrective actions. Ensure all team members maintain high standards of sales practices and compliance. Data Analysis: Analyze sales data to identify trends, patterns, and areas for improvement in retention strategies. Prepare detailed reports on sales performance, call quality metrics, and overall team progress. Utilize data insights to provide actionable recommendations to management for performance improvement. Feedback and Training: Provide constructive feedback to sales representatives based on call evaluations and performance metrics. Develop and deliver training programs to improve sales techniques, product knowledge, and call handling. Assist in the creation and maintenance of training materials and quality guidelines for the sales team. Process Improvement: Collaborate with the sales team to streamline sales processes and improve overall efficiency. Implement best practices and continuous improvement initiatives to enhance sales effectiveness and retention rates. Stay updated on industry trends to keep the sales process competitive and aligned with current standards. Compliance and Documentation: Maintain accurate and up-to-date records of all quality assessments, feedback, and training sessions. Develop and update documentation related to quality standards, policies, and procedures to ensure consistency in the sales process. Qualifications Education: HSC or Graduate (Preferred). Experience: Experience in quality assurance, sales, or customer service is an advantage. Knowledge of quality monitoring tools, CRM software, and sales processes. Key Skills: Analytical Thinking: Ability to analyze and interpret sales data to identify trends and areas for improvement. Effective Communication: Strong interpersonal skills to provide clear and actionable feedback to sales representatives. Training and Coaching: Experience in developing and delivering training programs to improve team performance. Sales Process Knowledge: Understanding of sales techniques, customer retention strategies, and call handling processes. Time Management: Strong organizational skills to handle multiple tasks and prioritize effectively. Proficiency with Tools: Experience with CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

At Jupiter, we understand that money isn t just a subject it s a part of life that triggers a wide range of emotions. Our mission is to help people improve their relationship with money. As a financial services platform, we use technology to offer user-friendly products related to banking, loans, and investments. Whether it s a savings account, credit cards, investments, or payments, it s all on Jupiter. We simplify complex banking jargon, offer intelligent insights based on spending habits, and provide users with innovative tools to make sense of their finances. Our Journey So Far Founded in 2019 by Jitendra Gupta, best known for creating Citrus Pay, Jupiter was born from a simple idea: to create a modern, customer-first experience for managing money. In 2021, when we launched, we had a waitlist of 100,000 eager users, and within just 10 months, we grew to 1 million users. Today, we proudly serve 2.8 million+ happy customers. Our Insights feature automatically tracks and categorizes spending, even across external savings accounts. Our Edge CSB Bank RuPay credit card is loved for its transparent design and rewarding experience. And our No-Penalty SIP and Daily SIP at Rs 10 have made investing accessible to over 100,000 users. We embrace cutting-edge technology, data analytics, and a diverse, talented team that shares our vision of a more accessible, transparent, and inclusive financial ecosystem. Now, we re looking for passionate individuals to join us on this exciting journey. Who We're Looking For We re seeking a Performance Marketing Associate / Associate Manager to drive user acquisition and engagement through paid digital channels. If you re passionate about performance marketing, data-driven decisions, and campaign optimization, this is the role for you! Depending on experience, you will either lead execution or own the end-to-end campaign strategy. Roles and Responsibilities Campaign Strategy & Execution: Plan, set up, and optimize paid campaigns across Google Ads (Search, Display, YouTube), Meta, Programmatic, and other acquisition channels. Budget & Performance Management: Allocate and optimize marketing budgets to maximize ROI and improve Customer Acquisition Cost (CAC) efficiency. Data & Analytics: Monitor campaign performance using Google Analytics, Ads Manager, and internal tools, and generate insights to improve KPIs. Experimentation & Optimization: Conduct A/B tests on creatives, audiences, and bidding strategies to ensure continuous campaign improvement. Collaboration: Work closely with the Product, Brand, Content, and Design teams to align marketing efforts with business objectives. Reporting & Insights: Track performance metrics, identify trends, and recommend improvements to drive growth and efficiency. What s Needed for This Role Experience: 1-3+ years of performance marketing experience (either in-house or at an agency), depending on the role level. Technical Expertise: Hands-on experience running and optimizing campaigns across Google Ads, Meta Ads, Affiliates, and Programmatic channels. Analytical Skills: Strong analytical skills with experience in tools like Google Analytics, Facebook Ads Manager, and campaign tracking platforms. Data-Driven: Ability to analyze large datasets and translate them into actionable marketing insights. Optimization Expertise: Experience in A/B testing, audience segmentation, and conversion rate optimization (CRO). Bonus: Prior experience in FinTech, startups, or e-commerce growth marketing. Ownership Mindset: Proactive problem-solver who takes initiative and executes efficiently. Why You Should Work With Us Ownership Mentality: We value people who take ownership of their work and see projects through to completion. Meaningful Problem Solving: We love tackling complex problems and creating intuitive experiences that delight our customers. Healthy Conflict & Commitment: We encourage healthy conflict and value individuals who can commit to decisions with confidence. Relentless Excellence: We re always striving to set higher standards and are looking for individuals who want to grow and improve in a dynamic environment. Our Process We evaluate every candidate carefully to build a team of like-minded, passionate, and ambitious individuals. Here s a general overview of our hiring process: The Intro: Our recruitment team reviews all applications to find the best fit. We assess both skills and past work to ensure a great match. Two-Way Street: Interview with the hiring manager to understand your fit for the role and expectations. Assignments may be given. Culture Matters: We assess if you align with our company culture and if it s the right environment for you. The Offer: If we believe you re the right fit, we extend an offer to bring you on board!

At Jupiter, we know that money is always on our minds, but it often comes with a rollercoaster of emotions. That s why we are on a mission to help people improve their relationship with money. We are a financial services platform that leverages technology to provide seamless, user-friendly products related to banking, loans, and investments. Whether it s a savings account, credit card, investments, or payments, it's all on Jupiter. Our goal is to simplify personal finance by cutting through complex banking jargon, offering smart spending insights, and providing innovative features to help users make sense of their finances. Our Journey So Far Founded in 2019 by Jitendra Gupta (the founder of Citrus Pay), Jupiter was born from the idea of creating a customer-centric personal finance experience, just like other industries such as food and entertainment. After our launch in 2021, we saw rapid growth, with a waitlist of over 100,000 eager users and reaching 1 million users within 10 months. Today, Jupiter is trusted by 2.7 million+ users. Our Insights feature automatically tracks and analyzes spending across accounts, providing actionable insights. Our Edge CSB Bank RuPay credit card is loved for its unique transparent design and rewarding features. Moreover, our No-Penalty SIP and Daily SIP at Rs 10 have made investing easier for over 100,000 users. We believe in harnessing cutting-edge technology, data analytics, and building a team of passionate individuals who share our vision of a more accessible, transparent, and inclusive financial ecosystem. And now, we re looking for people like you to join us. Who We're Looking For We are looking for a motivated and well-spoken Jr. Corporate Sales Manager to join our Corporate Salary team. You will play a key role in developing new corporate leads, understanding customer needs, and ensuring a smooth sales process. If you re someone who can close deals and meet targets, this role is for you. Roles and Responsibilities Previous experience in B2B Corporate Sales is preferred. Experience in fintech, insure-tech, employee benefits, corporate banking, or startup environments is a plus. Minimum 6 months of corporate sales experience required. Proficiency in Microsoft Excel. Fluent communication in English & Hindi (other regional languages are a plus). Strong organizational skills and ability to multitask effectively. Excellent phone and cold-calling skills. Exceptional customer service and relationship management skills. Ability to source sales via cold calls, emails, and lead follow-ups. Experience in lead generation, outbound calling, and customer need analysis. Ability to stay informed about competitor products and services. Closing sales and meeting sales targets. Location: Bangalore Note: MBA Freshers are also welcome to apply. What Is Needed for This Role Proficiency in cold calling, email outreach, and lead follow-ups. Ability to generate and qualify corporate leads. In-depth understanding of customers' needs and identifying sales opportunities. Developing and maintaining a sales pipeline. Demonstrating the features of products and services to customers. Achieving sales targets and closing deals. Opening Salary accounts for corporate employees. Why You Should Work With Us Ownership: We highly value individuals who take ownership and see projects through to completion. Problem-Solving: We love tackling meaningful challenges and creating experiences that delight customers. Culture Fit: We value individuals who can engage in healthy conflict and make decisions with confidence. We prioritize consent over consensus. Excellence: If you re driven by continuous learning, growth, and improvement in a dynamic environment, Jupiter is the place for you. Our Hiring Process We raise the bar with each hire and evaluate candidates based on passion, ambition, and skills. Here s what you can expect: The Intro: Our recruitment team evaluates applications to find the best fit based on skills and past experiences. Two-Way Street: An interview with the hiring manager to understand your interest in the role and your expectations. You ll also have the chance to ask questions, and assignments may be given. Culture Matters: We ensure the candidate is a cultural fit for Jupiter. It s also your opportunity to see if we align with your values. The Offer: If we find you re the right fit, we ll extend an offer to you!

Power the Future with Us! Location: Bengaluru, India SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with 5000+ employees, operations in 34 countries, and millions of installations worldwide. Our innovative product portfolio includes solar inverters, battery storage, EV charging, backup systems, and complete home energy management solutions. We are looking for a Workforce Management (WFM) Analyst to help optimize our call center operations and enhance customer experience. If you have strong analytical skills, thrive in a fast-paced environment, and enjoy working with real-time data and scheduling, this role is for you! What You ll Be Doing Monitor daily call volume and key performance metrics. Analyze real-time adherence data to identify trends and training opportunities. Maintain user profiles within WFM software. Create and adjust schedules based on forecasts, ensuring operational efficiency. Collaborate with leadership to schedule training and meetings while minimizing support impact. Provide actionable data to internal teams and offer insights for process improvements. Deliver feedback to call center team leaders and managers. Prepare & analyze reports on key performance indicators (KPIs). Adapt to changing priorities and perform additional duties as required. 1-2 years of experience in a workforce management role. Expertise in Erlang-C calculations for staffing and scheduling. Strong analytical and problem-solving skills. Excellent communication skills (verbal, written, and interpersonal). Proactive & self-motivated with exceptional time management abilities. Ability to multitask in a fast-paced, dynamic environment. Proficiency in Microsoft Office (intermediate Word, advanced Excel). Adaptability to change with the ability to set and adjust priorities as needed. Be part of a global leader in clean energy innovation. Opportunities for career growth and skill development. Regular training & upskilling programs. Work in a diverse and inclusive environment. At SolarEdge, we believe our people are our greatest asset. Join us and be a part of a future powered by clean, renewable energy! Apply today and take the next step in your career!

Job Description: We are seeking a highly experienced and dynamic individual to manage and enhance the customer experience across all Titan brands through the effective implementation and management of the Net Promoter Score (NPS) program. This role requires a strategic mindset, strong leadership skills, and the ability to drive customer loyalty, improve satisfaction, and foster brand advocacy through actionable insights derived from customer feedback. Key Responsibilities: 1. Customer Feedback Management (CRM): Capture the Voice of Customer (VOC) across all touchpoints, engaging with business and brand SPOCs to finalize survey questionnaires. Deploy customized surveys to gather customer feedback and ensure timely setup and deployment. Conduct preliminary analysis of customer responses, particularly focusing on detractors, and extract actionable insights. 2. Analysis & Insights Generation: Analyze VOC data collected through the NPS tool and derive key insights for improving customer experiences and addressing pain points. Regularly track and report NPS scores for all brands, creating a comprehensive dashboard for management and key stakeholders. Provide timely and actionable insights to the business, focusing on customer pain points and product improvements. 3. Cross-functional Collaboration: Coordinate with various business divisions, especially the sales team, to share insights and drive customer experience improvements. Influence and govern effective detractor engagement strategies to facilitate customer winbacks. Work closely with divisions to track improvements in customer journeys and product quality resulting from VOC actionables. 4. Preventive Measures & Root Cause Analysis: Analyze VOC data to identify recurring issues, and collaborate with relevant divisions to implement preventive measures and eliminate root causes of customer complaints. Design and present actionable insights to address issues and enhance the overall customer experience. 5. Vendor & Tool Management: Liaise with NPS tool vendors to understand and document functional requirements, ensuring alignment with business needs. Collaborate with the legal department to create service agreements for vendors, and manage vendor relationships for seamless tool operations. Coordinate with internal teams for user acceptance testing (UAT) and ensure that new tool features meet functional requirements. Oversee the timely processing of invoices, vendor pay-outs, and ensure the adherence to contractual timelines for tool development and testing. 6. Reporting & Documentation: Maintain and deliver up-to-date reports and dashboards on customer feedback, with a focus on actionable insights. Document key VOC insights, preventive measures, and improvements made to address customer complaints. Job Requirements: Education: Graduation or Post-Graduation in a relevant field. Experience: Minimum 15+ years of relevant experience with a bachelor s degree, or 12 years with a Master s degree. Experience in CRM, customer feedback analysis, and NPS management. Behavioral Skills: Strong influencing and leadership skills Excellent problem-solving abilities Effective stakeholder management Conflict resolution and negotiation skills Ability to drive initiatives and inspire teams across functions Knowledge & Technical Skills: Deep understanding of the retail and service industry Expertise in Voice of Customer tools and methodologies Awareness of the latest technologies and ability to create CRM-specific solutions Proficient in Excel and CRM tools Tech-oriented with an aptitude for exploring new software solutions Key Performance Indicators (KPIs): On-time delivery of survey setup and deployment. Accuracy and timeliness of NPS score reporting and dashboards. Effective implementation of actionable insights to improve customer journeys and product quality. Reduction in complaints related to specific processes based on VOC analysis. Successful management of vendor relationships and adherence to tool development timelines. On-time and accurate processing of vendor payments and invoices. External Interfaces: CRM Tool Vendors Analytics Function IT Function Inbound Call Center Legal Function Business Divisions (especially Sales Team) Internal Interfaces: Various business divisions and departments for cross-functional collaboration Legal and IT departments for tool and vendor management

This role is accountable to ensure consistent, timely, and high-quality business outcomes and serves as an advocate and a champion with regards to Raytheon s Global payroll operations. The role will have direct people management responsibility for the payroll team, based in our Global Hub Bangalore operations. Job Title: Analyst / Sr. Analyst, Global Payroll Operations Job Level: P2 Location Bangalore Department: Enterprise People Services, Global Hub Operations. Enterprise Services, Raytheon Technologies Corporation End-to-end payroll processing, including data entry, calculations, and disbursements managed from India Hub Core responsibilities include collecting key data inputs from various teams and countries (e.g., Group Company Payroll Customers, Benefits, Compensation, Mobility) to support the administration of the disbursement of pay. Serve as a subject matter expert in US Payroll Operations working with internal stakeholders and third-party vendors on escalated matters. Ensure an accurate and timely payroll close. Should have good knowledge of end-to-end multi country payroll processing including benefits, HR Operations, time and attendance, tax deductions etc. Coordination of payroll input data to create, update, and maintain employee assignment and pay details. Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA. Accountable for ensuring accuracy and timeliness of payroll processing Actively participate in designing of process in new transitions. Manage delivery of all transactions within SLA on all projects Effective relationship management with key stakeholders and customers. Process and monitor garnishment orders and other issues that impact payroll specifications by meeting the obligations such as TAT & accuracy levels as specified. Ensure awareness of all policies and compliance relating to US payroll and apply during the execution of daily work. Ensure all process trainings have been attended, queries raised and clarified to execute smooth flow of process. To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc. Ensure a consistent efficient, effective, and excellent service always, meeting, and exceeding SLAs and performance targets. Always ensure a customer first approach by consistently and proactively role modelling excellent customer service. Understand and be compliant with the corporate data protection and confidentiality policies. Accountable for the day-to-day performance metrics, ensuring clear SLA's and KPI's align to effective and positive employee experience. Utilize metrics to demonstrate and communicate shared services value. Qualifications Strong US Payroll knowledge on end-to-end payroll processing with minimum 4 to 6 years' experience Knowledge of or experience with Enterprise Payroll Systems such as: ADP EV5, Workday and ServiceNow Having excellent knowledge of Global payroll processing, Garnishments, Levy, Tax, and legislation Clear understanding of statutory regulations and guidelines that govern international payroll. Good understanding of process risks and controls and risks pertaining to Payroll. Good Analytical Skills Education Required: Bachelors or master s degree in any stream from a recognized university. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, disability, protected veteran status or any other characteristic protected by law. Qualification : Bachelors or masters degree in any stream from a recognized university.

Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities : Manage a team of at least 100-150 executives supporting Voice operations Flexible and willing to work in a 24/7 shift environment. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & Manage Relationships / Engagement with the Clients Oversee team organize resources, set goals, carry out strategy from Executives and client on a day-to-day basis; reporting responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization s policies and applicable legal requirements Manage and review operational reports (Attendance adherence, Client scorecard, Metrics management reports) Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from WFM & Client and make adjustments to meet changing requirements Attend business reviews with the clients. Manage & control attrition keeping it to the minimum and plan for timely back fills Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and teamwork. Provide advice and assistance to senior management in planning, implementation, and evaluation of existing operations. systems and procedures Participate in weekly and monthly calls with clients to understand the expectations from the teams and provide updates Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in the process Coach & mentor Team leads, enabling them to lead their teams effectively Hire leads and managers, train, conduct inductions, manage employee & client satisfaction scores, performance Appraisals and attrition management Ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams, inter departments, cross functions across locations Ability to lead, guide, and mentor a team effectively, even in a fast-paced BPO environment. Ability to manage conflicts, motivate team members, and foster a collaborative work culture. Leadership skills to drive performance, handle challenging situations, and ensure alignment with client expectations Key skills and knowledge : Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Strong knowledge of Credit card and other Banking products Excellent verbal and written communication skills for interacting with clients, teams, and internal stakeholders Experience in handling voice operations (inbound and outbound) Client facing roles managing and representing operations Knowledge of the patient lifecycle journey of in US Healthcare & India - related regulatory requirements Experience in client facing roles managing and representing operations Experience in handling multiple teams and has shown improvement in the overall team performance Ability to coach and guide frontline, SMEs, support functions staff & the TL on a clear objective of delivering excellent customer experience A creative mind to think beyond the status quo and propose solutions internally as well as to clients Experience in working closely with Training and Quality team to strengthen and develop SOPs and training materials Quartile & People management skills Strong focus on delivering exceptional customer service and client satisfaction. Ability to understand customer needs and work with internal teams to ensure service excellence Educational Qualification : Graduation