ON Call Support Jobs in Bengaluru

Application Support Engineer I Location: Bangalore Experience: Up to 2+ Years About Tekion Tekion is revolutionizing the automotive industry with the first cloud-native automotive platform, transforming an ecosystem that hasn t seen major innovation in over 50 years. Our Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC) connect OEMs, dealerships, consumers, and partners through one seamless platform. Leveraging big data, AI, and machine learning, Tekion delivers the best automotive retail experiences across North America, Asia, and Europe. Role Overview We are looking for an enthusiastic Application Support Engineer I who loves challenges, enjoys problem-solving, and is passionate about delivering exceptional customer experiences. You will act as a subject matter expert in your domain, supporting our dealership clients, coordinating technical issues, and ensuring the support team follows processes and delivers solutions effectively. Key Responsibilities Take ownership of customer-reported issues and ensure problems are resolved end-to-end. Research, diagnose, troubleshoot, and identify solutions to resolve system and application issues. Follow standard escalation procedures for unresolved issues and coordinate with internal teams. Understand applications both functionally and technically. Use internal databases and external resources to provide accurate technical solutions. Ensure all issues are properly logged and tracked. Prioritize and manage multiple open issues simultaneously. Prepare accurate and timely reports on support activities. Document technical knowledge in notes, manuals, and knowledge bases. Support rotational shifts as required. Required Skills & Experience 0 2+ years of experience in application, production, or product support. Advanced knowledge of SQL, MongoDB, and basic network configurations. Strong understanding of databases, APIs, and coding fundamentals. Ability to learn and master company-specific software. Strong problem-solving skills and attention to detail. Excellent written and verbal communication skills. Ability to diagnose and address application-related issues effectively. Understanding of IoT and software systems is a plus. Be the first point of contact for dealership clients, ensuring their technical issues are resolved quickly. Play a key role in improving customer satisfaction by providing accurate and timely solutions. Contribute to a knowledge-sharing culture through documentation and process improvements. Work in a collaborative, agile environment alongside cross-functional teams on challenging projects.

Revenue Operations Analyst Location: Bangalore About Us FalconX is transforming institutional access to the digital asset markets by bridging the gap between traditional finance and the world of crypto. As a leader in the industry, we address the most pressing challenges in the market, offering innovative solutions that support trading strategies, liquidity, and structures akin to conventional financial markets. At FalconX, we empower our clients with seamless navigation through the evolving crypto landscape, from inception to scale. Role Overview We re looking for a dynamic Revenue Operations Analyst to join our growing team and help elevate the Revenue Operations (RevOps) function at FalconX. In the past year, our RevOps capabilities have matured significantly, with solidified processes in reporting, operational support, and actionable business insights. We re now at a pivotal moment where we need to scale these efforts further to provide strategic insights, improve operational efficiency, and support cross-functional projects. As a key member of the team, your role will focus on managing core revenue operations tasks while also driving value-added projects that impact the business. You ll be a crucial enabler, supporting both the foundational work in RevOps and the new, high-impact initiatives the business requires. Additionally, you ll play an important role in managing inbound lead qualifications, ensuring seamless handoff to the Sales team. Key Responsibilities Data-Driven Insights & Reporting: Leverage your analytical skills to support and manage critical reports and insights for the business, including: QBR decks and quarterly reviews Board material and leadership presentations Ad-hoc reporting for various stakeholders Core Operational Support: Collaborate with cross-functional teams to maintain and deliver essential operational support for the Revenue function. Key tasks include: Account split and territory management Validating account coverage and tiering Ensuring accurate parent-child mapping and reporting regions Pipeline management and data validation Lead Qualification & Inbound Lead Management: Manage inbound leads from web inquiries, qualify them based on defined criteria, and facilitate the smooth handoff to the Sales team. This involves: Contacting leads to assess their potential Coordinating with Sales for follow-up and feedback Tracking lead conversion metrics and identifying opportunities for process improvement Collaboration & Performance Tracking: Work closely with the Sales team to ensure lead response and qualification processes are streamlined. Track and report on key performance indicators (KPIs) such as: Call volume and outcomes Lead conversion rates CRM system usage and data accuracy Qualifications Bachelor s degree (or equivalent experience) 1-3 years of experience, ideally in a Revenue Operations, Sales Operations, or related role Strong analytical skills, with the ability to extract insights and drive business decisions from data High attention to detail and data accuracy Experience with CRM tools (e.g., Salesforce, HubSpot), BI tools, and basic coding skills (for manipulating data in BI tools) Proficiency in Google Sheets, Excel, or similar tools for data management Excellent written and verbal communication skills Preferred Qualifications Experience in the cryptocurrency or blockchain industry Familiarity with financial services or brokerage operations Ability to generate strategic insights on how financial services firms can expand their offerings and improve client servicing The opportunity to be part of a cutting-edge company at the intersection of finance and technology A collaborative, fast-paced environment with the chance to make an immediate impact Professional growth and development in a rapidly evolving industry Competitive salary and benefits package Qualification : Bachelors degree (or equivalent experience)

Position: Associate - Logistics Operations Department: Logistics & Linen Operations Location: Bengaluru Employment Type: Full-Time About Laundryheap: Laundryheap is a fast-growing, award-winning startup revolutionizing the laundry and dry cleaning industry. Operating in 14 global markets and expanding rapidly across Europe, Asia, and North America, we re proud to offer one of the quickest services in the business delivering clean clothes within 24 hours. Role Overview: As an Associate in Logistics Operations, you ll play a key role in ensuring the smooth execution of our live delivery operations. Reporting to the Assistant Regional Manager, you will manage real-time driver activity, optimize routes, and provide essential support to our drivers, ensuring operational excellence and customer satisfaction. What You ll Do: 1. Operations & Route Management: Oversee live delivery operations to ensure routes are executed smoothly and orders are completed on time. Provide real-time support to drivers via chat, calls, or internal platforms. Optimize route plans for maximum efficiency and minimal delays. Proactively resolve any on-route issues such as delays, misrouted deliveries, or driver emergencies. 2. Driver Support & Performance: Address inbound driver queries related to payments, schedules, feedback, and general support. Log driver interactions, escalate unresolved issues, and ensure follow-ups are completed. Ensure adequate driver coverage across multiple time zones to meet live operational demand. 3. Operations & Project Support: Contribute to team goals by supporting or initiating projects aimed at streamlining operations. Maintain internal documentation and knowledge bases to ensure up-to-date resources. Monitor KPIs, identify performance bottlenecks, and ensure service level agreements (SLAs) are met. Collaborate with teams across regions (UK, US, Singapore) to ensure smooth cross-functional operations. Required Skills & Experience: Education: Bachelor s degree or equivalent. Experience: 3 5 years in operations, logistics, or support (experience in international environments is a plus). Skills: Strong communication skills, both verbal and written. Ability to handle high-pressure, fast-paced environments with poise. Experience with driver or agent onboarding (calls/video) and live operational support. Proficient in email, chat support tools, and Google Sheets/MS Excel. Flexibility to work night or rotational shifts. Strong stakeholder management skills. A proactive, solution-oriented mindset with a focus on empathy. Preferred Skills: Experience in international support chat (US/EU region preferred). Background in startups, logistics, or last-mile delivery operations. Familiarity with live route planning tools and CRM systems. Analytical mindset with an ability to interpret operational data. Why You Should Join Us: Growth & Impact: Be part of a fast-paced, international startup where your contributions make a tangible impact on day-to-day operations. Global Collaboration: Work alongside teams from across the globe, contributing to innovative solutions and continuous improvement. Career Growth: Enjoy high visibility in a flat team structure and rapid career growth opportunities. Qualification : Bachelors degree or equivalent

Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are looking for an experienced and forward-thinking Manager Operations to lead campus operations for Brookfield Properties in Bengaluru. The ideal candidate will bring over 10 years of experience in hospitality or real estate operations, with a proven track record of managing cross-functional teams, optimizing performance, and delivering best-in-class tenant experiences. As the operational lead for one or more campuses, you will oversee end-to-end property management, facilities operations, P&L oversight, vendor management, and customer-facing services. You will be expected to align operations with the Converge vision and drive strategic initiatives that enhance the campus environment, boost revenue, and ensure exceptional service delivery. Key Responsibilities: 1. Strategic Operations & Financial Management Develop and manage annual operating budgets; monitor P&L performance for campus/city-level operations. Work cross-functionally with leasing, marketing, tech, training, and transformation teams to execute activations and campus amenities. Lead cost optimization initiatives through preventative maintenance, energy management, and vendor negotiations. Explore new revenue streams through managed services, retail leasing, and partnerships. Support leasing of office and retail spaces in alignment with business plans. 2. Campus Operations & Experience Ensure seamless day-to-day campus operations in line with Converge standards. Implement strategies to enhance lobby, F&B, retail, and event experiences. Create and track SLAs, management reports, vendor agreements, AMCs, and compliance documentation. Conduct regular audits, walkthroughs, and cross-functional reviews to maintain high service and aesthetic standards. Plan and execute campus activations, including one marquee event annually. Partner with the marketing team to ensure alignment on all events and space-on-hire activities. Collaborate with procurement to ensure timely PO processing and vendor payments. 3. Team Leadership & Collaboration Lead campus teams including operations, F&B, tenant engagement, and event staff. Develop KPIs and implement SOPs to drive efficiency, service excellence, and staff performance. Champion a culture of continuous improvement, learning, and innovation. Guide onboarding/training of new staff across operational functions. Collaborate with corporate, city leadership, and transformation teams on strategic execution. 4. Tenant & Community Experience Work closely with tenants to enhance employee engagement and create a vibrant campus culture. Lead execution of tenant engagement surveys and act on feedback for service improvements. Support onboarding of tenants and amenities onto the Converge app and drive digital engagement. Design operational procedures to ensure consistent, high-quality tenant experiences. Encourage team involvement in delivering excellent customer care and personalized service. 5. Compliance, Safety & Sustainability Ensure adherence to fire safety, health, environmental, and legal compliance standards. Lead internal and external audits across all operational areas. Champion sustainability practices and social responsibility initiatives across the campus. Oversee maintenance and service infrastructure to ensure optimal functionality and safety. Who You Are: A strategic thinker with strong commercial acumen and customer-centric approach. A self-starter with the ability to lead autonomously and make sound business decisions. A strong communicator and collaborator who can manage multiple stakeholders and priorities. Resilient under pressure, detail-oriented, and driven to deliver high-impact outcomes. Passionate about elevating workplace experiences and building thriving communities. Preferred Qualifications: Bachelor's degree (minimum 3 years); specialization in Hospitality, Property, Facilities Management, or Business is preferred. 10+ years of experience in operations leadership within hospitality, real estate, or facilities sectors. Demonstrated success in leading large cross-functional teams. Strong client relationship management and vendor negotiation skills. Proven experience in driving operational excellence and process improvements. This Role Offers: The opportunity to lead operations at premier business campuses. Cross-functional exposure to marketing, leasing, digital products, and customer engagement. A high-impact role in shaping workplace experiences and community life across Brookfield campuses. Apply now to be part of a growing, dynamic team redefining the future of workspaces. Qualification : Bachelor's degree specialization in Hospitality, Property, Facilities Management, or Business is preferred

Job Title: Technical Support Engineer I / II Location: Bengaluru, India Job Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch cutting-edge financial products. Founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform, Tachyon, is the world s first cloud-native, fully API-enabled processing stack. It brings together issuing, processing, lending, fraud and risk, core banking, and more into a unified offering. With over 20 million cards issued globally and trusted by some of the largest banks and fintechs, Zeta is redefining the banking infrastructure landscape. Backed by SoftBank, Mastercard, and other marquee investors, Zeta is valued at $1.5 billion and employs over 1700 professionals, with more than 70% in R&D. About the Role As a Technical Support Engineer I/II at Zeta, you ll be part of the Banking Technology Support team, responsible for troubleshooting, resolving, and escalating issues related to Zeta Tachyon a platform with 100+ APIs, multiple customer-facing interfaces, and extensive enterprise-grade infrastructure. This role offers the opportunity to work with high-performing engineering and product teams, support enterprise clients, and grow your career in the B2B SaaS + Fintech space. Responsibilities Customer Support: Provide first-level technical support to clients, resolving issues efficiently and maintaining high customer satisfaction. Incident Management: Monitor incoming support tickets, emails, and calls. Prioritize and manage based on urgency and business impact. Troubleshooting: Diagnose basic technical issues with banking systems, apps, or APIs using internal tools and knowledge bases. Documentation: Contribute to knowledge base articles, FAQs, and process documents to enhance self-service and internal efficiency. Escalation Handling: Escalate complex issues to L2/L3 teams with thorough documentation and coordinate for resolution. Collaboration: Work cross-functionally with engineers, business analysts, and system admins to resolve customer concerns. Compliance & Security: Ensure adherence to security, privacy, and regulatory standards when handling sensitive customer data. Required Skills & Competencies Strong problem-solving and debugging abilities. Excellent written and verbal communication skills; able to explain technical concepts to non-technical users. Customer-centric mindset with a focus on delivering prompt, quality service. Comfortable working in fast-paced, multi-tasking environments. Familiarity with: JIRA Postman Kibana, Grafana, Splunk (must-have) Exposure to ticketing systems and knowledge base platforms is a plus. Willingness to learn new tools and technologies in banking and payments. Experience & Qualifications Bachelor's degree in Computer Science, IT, or related engineering fields. 2.6+ years of overall experience in technical support roles within enterprise or banking technologies. At least 1 year of hands-on experience supporting enterprise-grade software products or platforms. Prior experience in the banking/payments/fintech domain is an advantage. Be part of one of the most innovative fintech platforms globally. Opportunity to work closely with industry leaders and high-growth enterprise clients. A culture of growth, learning, and empowerment. Equal Opportunity Employer Zeta is an equal opportunity employer committed to diversity and inclusion. We celebrate differences and are proud of our inclusive culture. Candidates from all backgrounds are encouraged to apply. Qualification : Bachelor's degree in Computer Science, IT, or related engineering fields.

Assistant Company Secretary Location: Bengaluru, India Company: ShopUp HQ Role Overview As an Assistant Company Secretary at ShopUp, you'll be pivotal in ensuring our group of private limited companies strictly adheres to corporate governance and regulatory compliance. You'll facilitate seamless communication between the Board of Directors, shareholders, and regulatory bodies, managing all aspects of board and shareholder meetings, statutory filings, and governance practices. This role is key to maintaining operational excellence and supporting the company s legal and compliance framework. Key Responsibilities Organize and coordinate Board of Directors meetings and General Meetings of shareholders as per applicable regulations. Ensure timely distribution of meeting notices, agendas, and related documents to the Board and shareholders. Accurately record, maintain, and preserve minutes of Board and shareholder meetings in compliance with regulatory standards. Manage share capital structure, including share allotments, transfers, and dividend processing for all group entities. Advise and support Board members on their statutory duties and governance obligations under the laws enforced by the Registrar of Joint Stock Companies (RJSC). Execute contracts, agreements, and lease documents on behalf of the company as authorized. Communicate Board decisions effectively to relevant departments for timely implementation. Maintain well-organized records of all corporate governance documents and correspondence. Guide company staff in understanding and fulfilling governance and compliance responsibilities. Champion best practices in corporate governance through monitoring, advising, and timely reporting. Facilitate the preparation, publication, and dissemination of annual reports and shareholder communications. Ensure timely and accurate submission of all regulatory filings, license renewals, and compliance reports. Liaise proactively with regulatory authorities including BSEC, DSE, CSE, CDBL, RJSC, and BIDA, keeping the Board informed of any regulatory or statutory updates. Undertake any other tasks assigned by senior management related to governance and compliance. Qualifications & Experience Educational Qualification:Master s degree in Business Administration, Law, or a related field from a reputed university or institution, either domestic or international. Professional Experience:Minimum 5 years of relevant experience in company secretarial practice, corporate governance, or compliance management. Qualification : Masters degree in Business Administration, Law, or a related field from a reputed university or institution, either domestic or international.

Job Title: Senior Consultant Application QA Lead Location: Bengaluru Role Overview: As an Application QA Lead, you will take the lead on all application testing and quality assurance activities, playing a crucial role in ensuring the highest quality of software solutions. Your responsibilities will span reviewing requirements, preparing test scenarios, executing test scripts, and performing impact analysis based on results. In this fast-paced environment, you will be instrumental in driving software quality and continuous improvement throughout the lifecycle of projects. Key Responsibilities: Quality Assurance Oversight: Provide guidance and input on all aspects of quality assurance, applying industry best practices, developing innovative testing solutions, and establishing key metrics to measure success. Continuous Process Improvement: Drive improvements in testing processes, implement knowledge transfer practices, and effectively communicate with all teams to ensure alignment. Test Process Application: Ensure the effective and efficient application of testing processes and tools using various techniques, including test-to-pass, test-to-fail, and automation. Test Management: Manage testing activities across multiple projects, define testing approaches, estimate test efforts, and provide regular progress reports to stakeholders. Test Results Analysis: Analyze test results to identify database impacts, errors, bugs, and usability issues to ensure high-quality output. Reporting & Documentation: Prepare comprehensive reports on all aspects of software testing activities and communicate findings to the design team to support continuous product improvement. Requirement Understanding: Collaborate with stakeholders and teams to understand product requirements, translating them into detailed application test scenarios and test cases. Design Review Participation: Actively participate in design reviews, offering valuable input on requirements, product design, and potential issues to improve the overall product quality. Agile Lifecycle Quality: Apply quality engineering principles throughout the Agile product lifecycle to ensure continuous improvement and adherence to quality standards. Automation and Testing Practices: Provide recommendations for automation and improvements to testing practices to streamline processes and enhance efficiency. Team Leadership & Mentorship: Train, mentor, and supervise junior software engineers, fostering a culture of continuous improvement and knowledge-sharing within the team. Desired Qualifications & Skills: Experience: Strong background in leading QA activities in an Agile environment, with extensive hands-on experience in test management, test automation, and software quality engineering. Technical Skills: Proficient in application testing tools, test automation frameworks, and software quality engineering principles. Familiarity with test management and reporting tools is a plus. Process Expertise: In-depth knowledge of quality assurance methodologies and best practices, including testing strategies, test case design, and defect tracking. Leadership Abilities: Proven track record of leading teams, mentoring junior engineers, and driving improvements in testing processes. Communication Skills: Strong communication skills to interact with stakeholders, product teams, and other departments to ensure alignment and successful delivery of high-quality solutions. Problem-Solving: Strong analytical skills to identify issues, propose solutions, and make data-driven decisions that enhance product quality. Agile & Automation: Experience in applying Agile methodologies and test automation in software development projects to improve efficiency and product quality. Why Join Us: In this role, you'll have the opportunity to make a significant impact on the software quality and testing practices at the heart of high-impact projects. You ll lead testing efforts, shape quality processes, and mentor teams, while continuously improving practices to enhance the delivery of top-tier software solutions in a dynamic, fast-paced environment.

Software Engineer - Power Management Company Qualcomm India Private Limited Job Area Engineering Group > Software Engineering General Summary We are looking for a Software Engineer to work in the platform power area of the Windows on Snapdragon team. The candidate will be responsible for designing, developing, and validating device power management, microprocessor power management, and thermal management solutions across various Windows on Snapdragon products. The role focuses on achieving optimal power and performance from the chipset. Minimum Qualifications Bachelor's degree in Engineering, Information Systems, Computer Science, or related field. The Ideal Candidate Should Have Experience with Embedded Windows software and strong driver programming skills. Solid understanding of Operating System concepts. Windows kernel driver development experience. Hands-on experience in implementing power/thermal management software, state machines, ACPI, and UEFI. Strong programming skills in C/C++, along with proficiency in Shell Scripting or Python. Experience debugging ARM or other SoC embedded systems. Strong communication and interpersonal skills. Excellent problem-solving and debugging abilities. Ability to coordinate across stakeholders and drive tasks to completion. Experience 1+ years of Software Engineering or related work experience. Expertise in Windows OS internals and Windows driver development related to power and thermal management. Experience with Windows device driver programming and debugging using tools like WinDbg and JTAG. Familiarity with ARM processor architecture and Assembly Language. Knowledge of PC software such as System BIOS, UEFI, ACPI, drivers, and applications. Experience with embedded operating systems, including kernel architecture, OS services, heap and memory management, multi-core and multi-threading environments, and crash debugging. Understanding of system performance profiling and optimization techniques. Strong written and verbal communication skills, self-motivation, and the ability to quickly learn new technologies. Equal Opportunity Employer Statement Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, Qualcomm is committed to providing an accessible process. You may email [email protected] or call Qualcomm's toll-free number available on their website. Upon request, reasonable accommodations will be provided to support individuals with disabilities throughout the hiring process. Qualcomm is also committed to ensuring that the workplace is accessible for individuals with disabilities. (Please note that this email address is exclusively for accommodation requests. Status updates on applications or resume inquiries will not be provided via this channel.) Qualification : Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.

Software Engineer Power/Thermal Software Products Team Company Qualcomm India Private Limited Job Area Engineering Group > Software Engineering General Summary As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drive digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world-class products that meet and exceed customer needs. You will collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master s degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Languages such as C, C++, Java, Python, etc. Job Description Job Overview: The Power/Thermal Software Products Team at Qualcomm focuses on delivering industry-leading power, thermal, and limit software management solutions across Qualcomm s Mobile, Automotive, Compute, IoT, and AR/VR chipsets. In this role, you will work with cross-functional teams to: Identify power optimization and performance tuning opportunities. Perform thermal/limits hardware tuning, characterization, and risk assessment. Develop optimized solutions and mitigation strategies. Conduct system-level analysis of power/thermal use cases. Collaborate with Architecture, Hardware Design, Performance, Power/Thermal Systems, and various Software teams to create optimal system-level power/thermal software solutions. Develop tools and methodologies for competitive analysis to understand competitors strengths and weaknesses. Design and implement thermal mitigation schemes that are best in the industry. Preferred Qualifications 3+ years of experience with Programming Languages such as C, C++, Java, Python, etc. Strong systems/hardware background with a solid understanding of microprocessor architecture and common SoC hardware blocks (interconnects, display, graphics, etc.). Good understanding of operating system concepts including scheduling, memory management, process management, interrupt handling, and device drivers. Experience using debug tools such as JTAG debuggers, oscilloscopes, and logic analyzers. Experience developing power/thermal management software. In-depth knowledge of embedded systems, microcontrollers, SoC power, modems, multimedia, wireless communications, and system-level debugging/analysis for SoC power optimization. Equal Opportunity Employer Statement Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, Qualcomm is committed to providing an accessible process. You may email [email protected] or call Qualcomm s toll-free number found on their website. Upon request, reasonable accommodations will be provided to support individuals with disabilities during the hiring process. Qualcomm is also committed to ensuring its workplace is accessible to individuals with disabilities. (Please note that this email address is exclusively for accommodation requests. Qualcomm will not respond to requests for application status updates or resume inquiries via this email.) Recruitment Policy Qualcomm s Careers Site is only for individuals seeking employment directly with Qualcomm. Staffing and recruiting agencies, as well as candidates represented by agencies, are not authorized to use this site to submit profiles, applications, or resumes. Any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies and is not responsible for any associated fees. Compliance Notice Qualcomm employees are expected to comply with all applicable policies and procedures, including but not limited to security requirements and protection of company confidential and proprietary information, in line with applicable laws. Qualification : Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience.

Full-Stack Developer - Windows on Snapdragon Platform Team Company Qualcomm India Private Limited Job Area Engineering Group > Software Engineering General Summary Qualcomm Technologies Inc., the maker of the industry-leading Snapdragon SoCs, is the largest provider of complete chipset solutions for Microsoft Windows on Snapdragon products. Qualcomm is committed to developing solutions for the next generation of Windows on Snapdragon devices. The ideal software engineer will act as a key member of an Agile Scrum Team and play a pivotal role in the end-to-end lifecycle of all Windows-on-Snapdragon product lines. This role requires strong software development skills to act as a hands-on contributor responsible for gathering requirements, designing, and developing improvements to the Windows-on-Snapdragon continuous integration build systems, software release process, and developer operations tools. Strong communication and collaboration skills are essential, as this platform team works closely with internal and external teams to bring up, support, triage, and resolve issues on Qualcomm chipsets. Minimum Qualifications Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master s degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Languages such as C, C++, Java, Python, etc. Key Responsibilities Design, develop, test, and maintain web applications using Python and C#. Implement front-end interfaces using ASP.net, HTML, CSS, and JavaScript. Design and maintain SQL databases, writing efficient SQL queries. Develop and maintain automation scripts using PowerShell, CMD, and BAT. Work within version control systems such as Git and Perforce. Contribute to embedded Windows software development with solid programming skills. Apply strong understanding of Operating System concepts, both Windows and Linux. Participate in Windows and/or Linux kernel development activities. Preferred Qualifications 2-5 years of Software Engineering or related work experience. Proficiency in Python, C/C++/C#, SQL, and Shell Scripting. Strong communication and interpersonal skills. Effective problem-solving and debugging capabilities. Experience with Windows OS internals. Experience debugging device drivers using WinDbg, JTAG, or similar tools. Basic understanding of processor architecture and cache subsystems. Experience with PC software development (System BIOS, UEFI, ACPI, Drivers, Applications). Working knowledge of Jenkins and Artifactory. Hands-on experience with Windows program/driver development. Proficiency in Visual Studio as an integrated development environment. Exposure to ARM assembly. Basic understanding of Embedded OS (Kernel architecture, OS services, heap, memory management, multi-core processing, multi-threading, and crash debugging). Strong motivation and ability to learn quickly. Equal Opportunity Employer Statement Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, Qualcomm is committed to providing an accessible process. You may email [email protected] or call Qualcomm s toll-free number listed on their careers page. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities during the hiring process. (Please note: this email address is intended solely for accommodation requests. Qualcomm will not respond to requests for application status updates or resume inquiries through this contact.) Recruitment Policy Qualcomm s Careers Site is exclusively for individuals seeking employment directly with Qualcomm. Staffing agencies and third-party recruiters are not authorized to submit profiles, applications, or resumes via this site. Any such submissions will be considered unsolicited, and Qualcomm will not be responsible for any associated fees. Compliance Notice All Qualcomm employees must adhere to applicable company policies and procedures, including but not limited to those regarding security, confidentiality, and protection of proprietary information, in compliance with applicable laws.

At Jupiter, we understand that money is a subject that often triggers a rollercoaster of emotions. That s why our mission is to help people improve their relationship with money. Jupiter is a financial services platform that leverages technology to provide seamless, user-friendly products related to banking, loans, and investments. Whether it s a savings account, credit cards, investments, or payments, you ll find it all on Jupiter. We aim to help users cut through complex banking jargon, offer smart insights based on their spending, and introduce new-age features to help them make sense of their finances. Our Journey So Far Founded in 2019 by Jitendra Gupta, best known for creating Citrus Pay, Jupiter was born from a desire to create a customer-centric personal finance experience. After our launch in 2021, we saw explosive growth with over 100,000 users on the waitlist and crossing 1 million users in just 10 months. Today, we serve 2.7 million happy users. Our Insights feature automatically tracks your spending across accounts, providing valuable insights. Our Edge CSB Bank RuPay credit card is celebrated for its transparent design and rewarding experience. Additionally, our No-Penalty SIP and Daily SIP at Rs 10 have made investing accessible to over 100,000 users. At Jupiter, we embrace cutting-edge technology and data analytics, working with a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We re now looking for passionate, like-minded individuals to join our crew. Who We re Looking For We re looking for Interns who will support the Corporate Sales team by assisting with new customer onboarding, account openings, and addressing KYC-related queries. If you re enthusiastic about learning and growing in the Pre-Sales/Sales Ops domain, we want you! Roles and Responsibilities Proficient communication in English and Hindi (additional regional language is a bonus). Basic knowledge of Excel functions. Engage in 100+ calls daily, managing both inbound and outbound communications. Qualify leads based on specific requirements. Respond professionally to incoming prospect queries via phone and email. Coordinate with the Corporate Sales team regarding new onboarding and KYC-related queries. Track and update daily reports on meetings scheduled, calls made, and call status. What Is Needed for This Role Ability to make 100+ calls daily. Efficient at qualifying leads and managing prospect queries. Knowledge of KYC processes and account opening procedures. Ability to work independently and take initiative. Prior experience in managing calls is a plus, but not a requirement. Strong interpersonal skills and a problem-solving attitude. Why You Should Work With Us Ownership: We highly value individuals who take ownership and see projects through to completion. Problem-Solving: We enjoy tackling meaningful challenges and creating experiences that delight customers. Cultural Fit: We value those who can participate in healthy conflict and make decisions with confidence. Excellence: We consistently set higher standards and strive for continuous learning, growth, and improvement in a dynamic environment. Our Process We raise the bar with each hire and evaluate candidates based on their passion, ambition, and skills. Here's a brief overview of the hiring process: The Intro: Our recruitment team evaluates applications to find the best fit, based on skills and past work. Two-Way Street: An interview with the hiring manager to discuss your interest in the role and expectations. You ll also be asked questions, and assignments may be given. Culture Matters: This round is to ensure a good cultural fit both for you and for us. The Offer: If we find that you meet our expectations and align with our values, we ll extend an offer to join the team.

Power the Future with Us! Location: Bengaluru, India SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with 5000+ employees, operations in 34 countries, and millions of installations worldwide. Our innovative product portfolio includes solar inverters, battery storage, EV charging, backup systems, and complete home energy management solutions. We are looking for a Workforce Management (WFM) Analyst to help optimize our call center operations and enhance customer experience. If you have strong analytical skills, thrive in a fast-paced environment, and enjoy working with real-time data and scheduling, this role is for you! What You ll Be Doing Monitor daily call volume and key performance metrics. Analyze real-time adherence data to identify trends and training opportunities. Maintain user profiles within WFM software. Create and adjust schedules based on forecasts, ensuring operational efficiency. Collaborate with leadership to schedule training and meetings while minimizing support impact. Provide actionable data to internal teams and offer insights for process improvements. Deliver feedback to call center team leaders and managers. Prepare & analyze reports on key performance indicators (KPIs). Adapt to changing priorities and perform additional duties as required. 1-2 years of experience in a workforce management role. Expertise in Erlang-C calculations for staffing and scheduling. Strong analytical and problem-solving skills. Excellent communication skills (verbal, written, and interpersonal). Proactive & self-motivated with exceptional time management abilities. Ability to multitask in a fast-paced, dynamic environment. Proficiency in Microsoft Office (intermediate Word, advanced Excel). Adaptability to change with the ability to set and adjust priorities as needed. Be part of a global leader in clean energy innovation. Opportunities for career growth and skill development. Regular training & upskilling programs. Work in a diverse and inclusive environment. At SolarEdge, we believe our people are our greatest asset. Join us and be a part of a future powered by clean, renewable energy! Apply today and take the next step in your career!

About Oracle FSGBU and Banking Consulting NACA: Oracle Financial Services Global Business Unit (FSGBU) is a world leader in providing IT solutions to the Financial Services industry. Oracle s customers include ten of the top ten Global Banks, ten of the top ten Insurance companies, ten of the top ten Securities firms, five of the top five Mutual Fund companies and four of the top five World Stock Exchanges. With the experience of delivering value-based IT solutions to over 840 financial institutions in over 130 countries, the FSGBU understands the specific challenges that financial institutions face: the need for building customer intimacy and competitive advantage through cost-effective solutions while, simultaneously, adhering to the stringent demands of a dynamic regulatory environment. Our solutions have the world's most comprehensive and contemporary banking applications and provide a technology footprint that addresses their complex IT and business requirements. Banking Consulting NACA which is a part of Americas Region under FSGBU - Consulting delivers Oracle Technology and Applications solutions for clientele in the North America, South America and Caribbean region. The service offerings include Application Implementation, Managed Services and Customization development services for Oracle Financial Services Software Banking products. Your Opportunity This gives you an opportunity to apply your technology knowledge, skills and experience to work in the Banking Consulting team with a new generation of Oracle Banking products in next generation architecture built leveraging the latest technologies. Utilize your communication and service skills to provide support in addition to problem solving and technical skills. Our Ideal Candidate Should have excellent communication and presentation skills and can willing to go that extra mile to attain perfection. Effective verbal and written communication skills. Should be bilingual. Able to have effective written and verbal communication in Spanish and English. Proactive, willing to take ownership, ability to quickly learn new technologies and take up new tasks and initiatives. Should have excellent problem solving, analytical and technical troubleshooting skills. Ready for working in shifts. Your Responsibilities Be primary point of contact for a portfolio of Enterprise clients, coordinating with the L3 support teams to drive issues to resolution. Provide immediate assistance to end users for incidents / problems involving FLEXCUBE/OFSLL products. Perform first level analysis and diagnosis of incidents / problems for end-users. Collaborate daily with the L3 support & development teams to ensure proper information is available to them to triage and fix software bugs. Maintain and create documentation around technical troubleshooting and best practices. Keep technical documentation and procedures up to date. Provide technical assistance as needed for troubleshooting and customer service. Ensure technical problems are resolved in a timely manner. Provide input regarding methods to increase operational efficiencies and technical product improvements. Become internal expert on supporting FLEXCUBE, OFSLL software. Use defined standards/tools/processes to achieve deliverables that meet quality expectations of Oracle / Client. Document all work in accordance with agreed standards/processes applicable for Oracle / Client. Adhere to defined Change Control Process of Oracle / Client. Comply with Oracle / Client audit / Compliance requirements. Perform proper handover / knowledge transfer at end of each assignment. Timely status reporting to supervisor. Timely submission of timesheets and expenses for Oracle / Clients. Your Qualifications Mandatory A minimum of 2 years working experience as L2 application support engineer for Banking/Financials services application. Able to perform Issue Tracking on Application and follow-up for resolution of same with stakeholders. Experience in supporting Web-based business applications. Moderate knowledge in writing complex SQL queries. Working knowledge in UNIX Operating System. Skilled in creating and maintaining technical documentation. Should be bilingual. Able to have effective written and verbal communication in Spanish and English. Optional Possess good understanding of Core Banking. Experience with web services. Prior experience in supporting FLEXCUBE, OFSLL products is an added advantage. Soft/Behavioral Skills Works under pressure and can manage SLA s. Customer-friendly communication and attitude. Strong analytical skills, attention to detail - a problem solver. Excellent organization skills, ability to systematize and prioritize. Customer service experience and problem-solving skills. Patience and understanding. Investigation and diagnostic skills. Ability to multi-task and work with team to meet deadlines. Experience Experience of 2 to 4 years. Experience as L2 application support engineer for Banking/Financials services application. Educational and Other Qualifications Master s in computer application (MCA) or Engineering in computer science field or BS Computer Science with a 3.0 GPA or other relevant degree. Work Environment Should be willing to work remotely as well as travel to client locations. Should be willing to take up FLEXCUBE Technical certifications in functional areas as and when required. Ability to work in a high pressure, fast moving and challenging environment. Ready for on call support during off business hours on a need basis. Ready to work in shifts. Team player. Job Location: Bangalore, Chennai, Mumbai Qualification : Masters in computer application (MCA) or Engineering in computer science field or BS Computer Science with a 3.0 GPA or other relevant degree.

Job Overview: We are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 5 years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data solutions. As a frontline engineer, you will be the primary point of contact for critical issues, working closely with both internal teams and customers to resolve high-impact problems and drive platform improvements. Key Responsibilities: Frontline Support: Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform. Provide expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliability. Customer Interaction: Engage with customers directly to understand their technical issues and requirements. Provide timely, clear, and actionable solutions to ensure high levels of customer satisfaction. Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly. Conduct thorough root cause analyses and develop preventive measures to avoid recurrence. Collaboration: Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform. Documentation and Knowledge Sharing: Create and maintain detailed documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and create training materials to assist other support engineers. Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues before they impact customers. Implement optimizations and enhancements to improve platform stability and efficiency. Platform Upgrades: Manage and oversee the deployment of Databricks Data Intelligence platform upgrades and patches, ensuring minimal disruption to services and maintaining system integrity. Innovation and Improvement: Stay abreast of industry trends and advancements in Databricks technology. Propose and drive initiatives to enhance platform capabilities and support processes. Customer Feedback: Collect and analyze customer feedback to drive continuous improvement in support processes and platform features. Qualifications: Experience: Minimum of 5 years of hands-on experience in a technical support or engineering role related to Databricks Data Intelligence platform, cloud data platforms, or big data technologies. Technical Skills: A deep understanding of Databricks architecture and Apache Spark, along with experience in cloud platforms like AWS, Azure, or GCP, is essential. Strong capabilities in designing and managing data pipelines, distributed computing are required. Proficiency in Unix/Linux administration, familiarity with DevOps practices, and skills in log analysis and monitoring tools are also crucial for effective troubleshooting and system optimization. Problem-Solving: Demonstrated ability to diagnose and resolve complex technical issues with a strong analytical and methodical approach. Communication: Exceptional verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders. Customer Focus: Proven experience in managing high-impact customer interactions and ensuring a positive customer experience. Collaboration: Ability to work effectively in a team environment, collaborating with engineering, product, and customer-facing teams. Education: Bachelor s degree in Computer Science, Engineering, or a related field. Advanced degree or relevant certifications are highly desirable. Preferred Skills: Experience with additional big data tools and technologies such as Hadoop, Kafka, or NoSQL databases. Familiarity with automation tools and CI/CD pipelines. Understanding of data governance and compliance requirements. Innovative Environment: Work with cutting-edge technology in a fast-paced, innovative company. Career Growth: Opportunities for professional development and career advancement. Team Culture: Collaborate with a talented and motivated team dedicated to excellence and continuous improvement. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to pr...

Mission As a Spark Backline Engineer you will help our customers to be successful with the Databricks Data Intelligence platform by resolving important technical customer escalations and the support team. You will be the technical bridge between support and engineering and the first line of defense for engineering. You will ensure that all issues are vetted by you before it reaches the engineering team. You will report to the Senior Backline Manager of the Backline Escalations Team. Outcomes Troubleshoot, resolve and suggest deep code-level analysis of Spark to address complex customer issues related to Spark core internals, Spark SQL, Structured Streaming and Databricks Delta. Provide best practices guidance around Spark runtime performance and usage of Spark core libraries and APIs for custom-built solutions developed by Databricks customers. Help the support team with detailed troubleshooting guides and runbooks. Contribute to automation and tooling programs to make daily troubleshooting efficient. Work with the Spark Engineering Team and spread awareness of upcoming features and releases. Identify Spark bugs and suggest possible workarounds. Demonstrate ownership and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests Participate in weekend and weekday on call rotation. Competencies Minimum 5 years' experience developing, testing, and sustaining Python or Java or Scala-based applications. Comfortable with compiling, building and navigating the Apache Spark source code. Comfortable with identifying and applying patches/bug fixes to the Apache Spark source code. Experience in Big Data/Hadoop/Spark/Kafka/Elasticsearch data pipelines. Hands-on experience with SQL-based database systems. Experience in JVM, GC, Thread dump-based troubleshooting is required. Experience with AWS or Azure related services. Bachelor's degree in Computer Science or a related field is required. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone. Qualification : Bachelor's degree in Computer Science or a related field is required.

HR Connect Manager Location: Bangalore, India About Juniper Networks At Juniper, we believe the network is the greatest vehicle for knowledge, understanding, and human advancement. Delivering an experience-first, AI-Native Network depends on the creativity and commitment of our people. It requires consistent and dedicated practice something we call the Juniper Way. Role Overview Juniper s Human Resources Shared Services Group (HR Connect) is the first point of contact for employees, supporting the entire employee lifecycle from onboarding to offboarding and everything in between. We aim to provide seamless support and guidance on HR-related programs and policies. The HR Connect Manager will oversee HR Operations and Compliance for the India and APAC regions as part of a global team. This role manages a team of 3 Employees and 2 Contractors with a focus on enhancing the employee experience. The successful candidate will possess strong leadership, customer service, coaching, and project management skills while thriving in a fast-paced, dynamic, multicultural environment. Key Responsibilities HR Operations Serve as the subject matter expert on HR processes, policies, and practices. Guide and support HR Advisors in responding to employee queries, consulting with managers, and administering HR policies. Ensure employees receive the best experience by recommending tools and resources that drive positive outcomes. Oversee program support and management for processes such as onboarding (Get Connected), offboarding, non-medical leaves of absence, and the annual performance management cycle. Define, track, and communicate team Service Level Agreements (SLAs), working closely with the HR Connect Manager for AMER/EMEA. Analyze HR Connect processes and metrics to ensure efficiency, effectiveness, and quality through data-driven decision-making. Compliance Possess a general understanding of compliance for India and international laws regarding employment practices. Oversee HR Compliance programs or projects (internal/external audits, entity setup, new laws interpretation, etc.). Ensure accurate and compliant maintenance of employee data and documents. Collaboration and Leadership Collaborate with COE Leaders and HR Business Partners to implement processes and systems that continuously improve outcomes. Lead cross-functional HR programs and manage relationships with vendors. Experience and Skills Required Bachelor's degree or equivalent in Human Resources, Business, or related field with 10+ years of HR experience in an operations role. Solid understanding of HR operations concepts, policies, and administrative procedures. Superior customer service skills. Proven ability to build relationships and influence across all levels. Ability to thrive in a fast-paced, dynamic, multicultural environment. Strong analytical, troubleshooting, and problem-solving abilities. Data-driven mentality with program management experience. Excellent interpersonal and communication skills. Experience managing a global team is a plus. Occasional business travel required.

At Juniper We believe the network is the greatest vehicle for knowledge, understanding, and human advancement. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people a consistent and dedicated practice we call the Juniper Way. Summary This position is part of the L1 Technical Assistance Center (TAC), supporting Juniper s SRX Firewall customers worldwide. About the Role This role offers a unique opportunity to address a wide range of challenging technical issues for global customers, stay ahead in the rapidly evolving security industry, and continuously develop new skills. You will be part of a collaborative, supportive team, working on diverse tasks that ensure each day is engaging and dynamic. Key Responsibilities Work in a highly dynamic Technical Assistance Center (TAC) environment with a strong focus on customer satisfaction. Quickly diagnose and resolve customer issues to deliver a remarkable customer experience. Serve as a customer advocate, ensuring timely problem resolution while understanding the network environment and business impact. Take full ownership of problem resolution, reproduction, and escalation when necessary. Collaborate within a team-oriented environment, demonstrating flexibility to work on weekends/holidays as required. Continuously learn and adapt to emerging technologies. Mandatory Skills VPN Expertise: Strong knowledge of VPN design, implementation, troubleshooting, and encryption algorithms (e.g., DES, 3DES, MD5, SHA, PKI). Core Networking Knowledge: Thorough understanding of the TCP/IP protocol suite, OSI model, and ability to apply this knowledge to network troubleshooting. Security and Firewall Experience: Proven knowledge of network security, access and perimeter control, vulnerability management, and intrusion detection. Familiarity with SYN flood, replay attacks, and related mitigation techniques. Data Network Experience: Proficiency in LAN/WAN hardware, physical layer infrastructure, data transmission facilities, and interconnecting devices. Troubleshooting Tools: Expertise in using utilities such as lookup, traceroute, ping, netstat, and packet analysis tools like Wireshark and tcpdump. Routing Protocols: Deep understanding of OSPF, BGP, RIP, IPSEC VPN, xDSL, and multicast technologies. Layer 2 Technologies: Strong knowledge of VLANs, VLAN tagging (802.1q), LACP, VLAN trunking, and STP (802.1D and other implementations). Requirements B.E. in Electronics Engineering or Computer Science with 1 3 years of experience in supporting, designing, or implementing IP networks. Hands-on experience in troubleshooting, implementation, and support of large-scale IP networks. Preferred Skills Application Layer Protocols: Working knowledge of FTP, DNS, SNMP, HTTP/HTTPS, LDAP, RADIUS, SMTP, and user authentication mechanisms. Security Products: Experience in providing support for security products such as firewalls, IPS/IDS, and Unified Threat Management (UTM) systems (e.g., URL filtering, antivirus, anti-spam). Operating Systems: Understanding and troubleshooting Windows, Unix, and macOS environments, including related technologies like NIS, NFS, Sun-RPC, and MS-RPC in security-enabled settings. Preferred Certifications JNCIA-JUNOS, JNCIS-Security, JNCIA-FWV, JNCIS-FWV, CCNA, CCNP or equivalent certifications are a strong plus. Join us and be part of the Juniper Way, where we encourage you to: Be Bold Build Trust Deliver Excellence Juniper Networks is an equal-opportunity employer, committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, disability, or veteran status. Reasonable accommodation will be provided throughout the hiring process for individuals with disabilities. Qualification : B.E. in Electronics Engineering or Computer Science with 13 years of experience in supporting, designing, or implementing IP networks.

Be part of the world s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life giving us a unique opportunity to build a brighter future. Every individual here can bring their purpose to life through their work. Join us and you ll be surrounded by inspiring leaders and supportive peers. Among them, you ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we ll work to help you become a better you. ABOUT UNIOPS: Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit. Background: UniOps Tax Data Centre of Excellence team in Unilever is responsible for collection, analysis of tax and finance data and performing / supporting tax compliance, tax, tax reporting and tax audit. in the areas related to direct tax, indirect tax, withholding tax and transfer pricing. The team is also responsible for monitoring the tax control framework and co-development of tax related technology infrastructure along with IT team and maintaining Global Process Model (GPM) and exceptions resolution for tax related issues Main purpose of job: The Global Tax function has launched the Future of Tax (FOT) transformation project under the Digital Finance umbrella. As part of the Future of Tax project, compliance work related to direct tax, indirect tax, withholding tax and transfer pricing which will be done by Business and Supplier Operations Team, under a new target Operating Model (TOM). The new TOM will involve tax process to be performed across Global Tax team, Country Tax Team, UniOps and 3rd party consultant (Big 4s). The UniOps team is envisioned to be the central tax data organization with the responsibility to deliver good quality data. The team has to manage tax data in order to improve the efficiency of the tax operations in a cost-effective manner. UniOps vision is to build an externally benchmarked, world class Tax Data COE which delivers End to End high-quality, accurate financial information for effective decision making and meeting regulatory requirements. Guiding Principles for project success Drive value by freeing up space within Tax (through effective partnering) to focus on strategy Global, standardized, simplified and efficient tax process model Flexible, agile and Future Fit sustainable operations Ownership mindset with passion for high performance Key Requirements of the Role: Collecting / querying / consolidating information from accounting / ERP systems (SAP) Managing financial data with focus on hygiene of master data and transactional data Reconciliation and analysis of data Check sample high value documents checks on tax data being extracted. Check for accuracy and allowance of expenses for tax deduction Monthly/quarterly calculation of VAT and preparation of VAT returns for various countries across the globe Annual preparation of Corporate Income Tax packs of various countries across the globe Post tax related entries in the books of accounts, after sign off from country tax team Ensure tax related payments happen to government / tax authorities as per the timelines in respective countries. Ensure tax related controls and compliance are met as per the Unilever control framework Prepare and maintain detailed documentation/files on monthly basis related to direct tax reporting. Provide documentation / data support on the audit queries raised with analysis performed. Archiving of documents of all the direct tax related activities from data extraction till filings in company dedicated folders as per ITGC & audit requirements. Technical Skills Good Accounting Knowledge (Record to Report) Overview of Direct/Indirect Tax Fully conversant with SAP (FI Module) Awareness of Power BI, Tableau and Workflow management tools would be an added advantage. Successful transition of Record to Report or other finance activities to a Global Hub Soft skills: Good in verbal and written communications. Should have a positive attitude and should be able to proactively get things done Strong problem solving, and analytical skills Good interpersonal Skills - Must have the ability to effectively communicate with personnel at all levels inside and outside of the company. Must be a self-starter with proven ability to take ownership of job responsibilities. Educational Qualification and Experience Semi qualified CA/ICWAI/Masters Degree in Accounting with 2-3- years of experience Work experience in Accounting and Finance Key interfaces Global Tax Team Country Tax Team Country Finance Team Outsourced Service Provide (Big 4)) Qualification : Semi qualified CA/ICWAI/Masters Degree in Accounting with 2-3- years of experience

Responsibilities: Minimum of 6+ years in supporting SQL databases in clustered environments. Design, implement, and maintain scalable SQL Server database architectures. Administer and support SQL Server Always on Availability Groups for high availability and disaster recovery. Manage and configure Failover Cluster Instances (FCI) to ensure maximum uptime. Implement and maintain log shipping and SQL Server Replication for backup and failover solutions. Maintain database Replication (transactional, snapshot, and merge) across multiple instances. Implement and manage robust Backup and Restore processes across environments. Conduct regular testing of disaster recovery plans to ensure the continuity of business operations. Performance tuning as needed to ensure SQL DATABASE is up and running healthy. Develop and maintain scripts for database automation, monitoring, and maintenance using PowerShell, T-SQL, or other relevant scripting languages. Automate database jobs, backups, indexing, and maintenance tasks to improve efficiency and reduce manual intervention. Perform performance tuning and optimization of queries, indexes, and database systems. Analyze and resolve complex database issues related to locking, blocking, and deadlocking. Knowledge of database security, user permissions, roles, and encryption techniques. Critical Database Migration on Production systems using DR setup/Pre-cutover/Cutover. Installation/Configuration/Management/Migration of MS-SQL 2012, 2016, 2019 to higher versions on Standard & Clustered environments. SQL Server migrations/Upgradations/Vulnerability patching on QA, Test, and Productions. Provide on call rotation DATABASE support, identifying and resolving DATABASE issues, problem troubleshooting, root cause analysis. End-to-end Database Support for all critical issues. Good understating on database change management procedure including drafting change request, technical review, approval, and change implementation in change maintenance window.

The Technical Support Manager will lead a team of dedicated support professionals to deliver exceptional customer experiences for our global enterprise clients. This role requires strategic oversight, a focus on continuous improvement, and the ability to drive operational excellence. You will be pivotal in shaping a customer-centric support culture while managing escalations and ensuring compliance with SLAs (Service Level Agreements). Key Responsibilities: Customer Experience & Satisfaction: Deliver Remarkable Customer Experiences by championing a customer-first approach in all support activities. Address Customer Dissatisfaction: Engage directly with customers to identify issues and implement corrective measures. Proactive Escalation Management: Handle critical customer issues with urgency, engaging relevant expertise and communicating progress effectively to internal and external stakeholders. Foster a Collaborative Environment: Ensure seamless interaction among support teams, engineering/development, and service managers, ensuring timely and clear updates on issue status and action plans. Operational Excellence: Drive Operational Metrics: Monitor and improve operational metrics such as CSAT, backlog management, TTR (Time to Resolution), and quality scores. Automation & Process Optimization: Identify opportunities for automation and process enhancements to improve service delivery and efficiency. Ensure Compliance: Build and maintain processes that ensure consistency, compliance, and quality across all support interactions. Continuous Improvement Initiatives: Lead and participate in initiatives aimed at enhancing service quality, team performance, and customer satisfaction. Leadership & Team Development: Hire & Retain Top Talent: Attract and retain high-performing support professionals, ensuring the team remains motivated and equipped to handle complex customer issues. Develop Talent Aligned with Business Objectives: Provide coaching, mentoring, and professional development opportunities that align with individual and organizational goals. Promote a High-Performance Culture: Foster an open, innovative, and inclusive environment that encourages diversity, new ideas, and team collaboration. Set High Performance Standards: Lead by example, setting high standards and holding team members accountable to achieve results. Strategic & Analytical Insights: Analyze Support Metrics: Use data-driven insights to identify trends, recurring issues, and areas for process or service improvement. Make Bold, Informed Decisions: Demonstrate ownership by making timely, thoughtful decisions that balance customer needs with operational requirements. Understand Support Offerings & Business Acumen: Deeply understand the support offerings and their strategic value, aligning team efforts with broader business goals. Qualifications & Experience: Must-Have: Bachelor s Degree in Computer Science, Information Technology, or related field. 12+ Years of Experience in technical customer support, with a minimum of 5 years in a leadership or management role. Proven Understanding of 24x7 technical support operations, especially in a global context, supporting enterprise customers. Excellent Communication Skills: Ability to communicate clearly, effectively, and adapt based on audience needs. Demonstrated Ability to hire, retain, and coach high-performing support professionals. Strong Escalation Management Skills: Proven experience managing escalations with internal and external stakeholders. Analytical & Problem-Solving Mindset: Ability to analyze support data, derive insights, and make informed decisions. Customer-Centric Approach: Ability to instill a customer-first culture organically within the team. Business Acumen: Strong understanding of support offerings, operational effectiveness, and their impact on business outcomes. Good to Have: ITIL Certification: Knowledge of ITIL best practices for service management. Experience in Managing Network Security TAC: Familiarity with network security issues and solutions. Network Security Certifications: Certifications like CISSP, CISM, etc., to strengthen technical leadership. SASE Experience: Exposure to Secure Access Service Edge (SASE) environments and related support requirements. Performance Objectives: Achieve and maintain high performance in operations metrics such as CSAT, backlog management, and quality scores. Efficiently manage escalations and drive quick resolutions. Foster Employee Engagement & Growth: Develop strategies to enhance team morale and facilitate career growth. Drive automation efforts to improve response times and service quality. Ensure high levels of customer management and satisfaction, with measurable improvements in feedback scores. What You'll Bring: Customer Advocacy: Be the voice of the customer within the organization, ensuring their needs are understood and met. Exceptional Communication: Clear, concise communication skills, both written and verbal, adaptable to various stakeholders. People Leadership: Proven experience in managing, motivating, and developing support teams. Ownership & Problem Solving: Proactive approach to solving challenges, taking ownership of outcomes. Quality Focus: Consistent effort to deliver high-quality outputs across all interactions. Embrace Diversity & Innovation: Encourage a culture of diversity, inclusion, and innovative thinking. First 30 Days: Learn about the company, products, and support processes comprehensively. Understand TAC processes and metrics end-to-end to align with the company s objectives and strategies. What s in It for You? Opportunity to grow and lead in a fast-paced, performance-oriented environment. Be part of a global, innovative SD-WAN leader recognized for its best practices and inclusive culture. Career Growth & Learning: Embrace continuous learning and career development. Qualification : Bachelors Degree in Computer Science, Information Technology, or related field