Onboarding Jobs in Coimbatore

Job Title: Customer Success Manager (CSM) Location: Coimbatore Experience: 2 to 4 years Open Positions: 1 Educational Qualification: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience & Skills: 2 4 years of experience in customer success, account management, or a related role preferably in ERP or software-based industries. Strong communication and interpersonal skills, with the ability to build lasting client relationships. Excellent problem-solving abilities and a proactive, customer-first approach. Experience managing multiple accounts and balancing competing priorities. Familiarity with ERP, CRM, or SaaS platforms is a strong advantage. Proficiency in Hindi and English (spoken and written). Job Responsibilities: Manage the successful delivery of customer projects, ensuring deadlines and expectations are consistently met. Coordinate with internal teams to schedule, execute, and track project progress. Prepare and present regular updates and reports for senior management and stakeholders. Delegate tasks effectively across teams and monitor performance and deliverables. Identify potential project risks and opportunities; proactively suggest mitigation strategies. Drive initiatives to improve customer satisfaction, project profitability, and overall efficiency. Organize and lead stakeholder and project team meetings, capturing minutes and follow-ups. Act as the primary liaison between clients and internal teams to ensure alignment on project goals and deliverables. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

Assistant Manager / Lead Learning & Development (L&D)

Job Title: Customer Success Specialist B2B SaaS | Full-Time | Coimbatore, Tamil Nadu About Kovai.co Kovai.co is a leading software company delivering powerful enterprise solutions and SaaS products to over 2,500 businesses worldwide. Our product suite includes: BizTalk360 Advanced monitoring and analytics for Microsoft BizTalk Server Turbo360 End-to-end observability platform for Azure services Document360 AI-powered knowledge base software for growing teams Headquartered in the UK, with a strong R&D presence in Coimbatore, we are on track to reach $30 million in annual revenue, and we re just getting started. "UK Headquarters. Indian Innovation. Global Impact." Role: Customer Success Specialist Location: Coimbatore, Tamil Nadu Type: Full-Time Industry: B2B SaaS, Customer Experience, Enterprise Software As a Customer Success Specialist at Kovai.co, you'll play a key role in ensuring customers maximize the value of our products. You'll work closely with clients to build strong relationships, resolve issues, and ensure long-term satisfaction and retention. Key Responsibilities Client Relationship Management: Manage a portfolio of customers, ensuring high levels of engagement, satisfaction, and retention. Customer Data Analysis: Use customer data insights to enhance user experience and improve product adoption. Retention & Growth: Identify opportunities to maximize value, reduce churn, and support upselling strategies. Issue Resolution: Act as the primary point of contact for customer inquiries, ensuring timely and effective resolution. Customer Success Process: Follow established best practices to ensure consistent and high-quality support. Cross-Functional Collaboration: Work with sales, product, and support teams to ensure a seamless customer journey. Ideal Candidate Profile 1 3 years of experience in a Customer Success, Account Management, or Client Support role ideally within a B2B SaaS environment Experience using CRM tools (e.g., HubSpot, Salesforce, or Zoho CRM) Strong problem-solving skills and ability to manage multiple customer accounts effectively Excellent communication skills (written and verbal) Ability to present product value to customers via demos, webinars, or onboarding sessions Self-starter with a proactive, organized, and detail-oriented approach Be part of a fast-scaling SaaS company with global reach Work with an enthusiastic team focused on innovation, impact, and collaboration Great culture, learning environment, and opportunities for growth Competitive compensation and a vibrant office in Coimbatore Equal Opportunity Statement Kovai.co is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and experiences and are dedicated to creating an inclusive workplace for everyone. If you're excited to be the voice of the customer and drive meaningful impact, apply now. Our team would love to connect with you!

Senior HR Executive Location: Coimbatore, Tamil Nadu Experience: 4+ Years About Winfomi Winfomi is a dynamic and rapidly growing Salesforce consulting firm, committed to delivering innovative solutions and exceptional customer satisfaction. With over three years in the industry, we empower businesses to unlock the full potential of the Salesforce platform through dedicated expertise and collaborative teamwork. Job Summary We are looking for a proactive and experienced Senior HR Executive to join our HR team in a fast-paced IT services/startup environment. This role involves managing HR operations, recruitment, payroll, and statutory compliance. We encourage female candidates to apply as part of our gender diversity initiative. Key Responsibilities HR Operations Manage the full employee lifecycle from onboarding to offboarding. Maintain accurate employee records in HRMS/HRIS systems. Address employee queries and support HR policy enforcement. Drive employee engagement and foster a positive workplace culture. Recruitment & Talent Acquisition Lead end-to-end recruitment: sourcing, screening, interviewing, offering, and onboarding. Collaborate with department heads to meet hiring needs. Use job boards, LinkedIn, referrals, and other sourcing platforms effectively. Maintain recruitment dashboards and hiring reports. Payroll & Compensation Process monthly payroll accurately and timely. Maintain leave, attendance, and salary records. Handle full and final settlements and coordinate with Finance. Ensure correct application of statutory deductions (PF, ESI, PT). Statutory Compliance Ensure adherence to labor laws and HR regulations. Stay updated on labor law changes relevant to the IT sector. Required Skills & Qualifications Master s degree in HR, Business Administration, or a related field. Minimum 4 years of HR experience in IT services or startup environments. Strong knowledge of payroll, PF, ESI, and statutory compliance. Proficient in Excel and HRMS platforms. Excellent verbal and written communication skills. Ability to work independently and thrive in a dynamic environment. Preferred Female candidates encouraged to apply to support gender diversity goals. Experience in HR for fast-growing technology or IT service companies. Join Winfomi and be part of a vibrant team shaping the future of Salesforce consulting. Apply today! Qualification : Masters degree in HR, Business Administration, or a related field.

Sourcing Specialist (RFP Sourcer) Location: Coimbatore, Tamil Nadu Experience: Minimum 2+ Years Work Mode: Work From Office (WFO) About the Role: We are seeking a skilled Sourcing Specialist (RFP Sourcer) with 2+ years of experience in pre-sales, solution consulting, or sales engineering to join our team in Coimbatore. This role involves collaborating closely with sales teams to craft compelling technical solutions, manage RFP responses, and deliver impactful demos that drive client confidence and business growth. Key Responsibilities: Collaborate with sales and solution teams to understand customer requirements and design tailored technical solutions. Translate business needs into detailed solution architectures, workflows, and integration models. Create and deliver engaging product demos, proof-of-concepts (POCs), and technical walkthroughs to prospective clients. Customize presentations and proposals addressing client-specific pain points and business goals. Respond to technical objections effectively to build trust in the proposed solutions. Contribute to RFPs, RFIs, and technical proposal documents alongside proposal and sales teams. Support pricing, configuration, and customization of solutions as per client demands. Prepare comprehensive solution documentation including diagrams, use cases, and architectural descriptions. Work cross-functionally with product, engineering, delivery, and customer success teams to ensure alignment with product roadmaps and capabilities. Collect client feedback during engagements and communicate insights for product improvements. Stay updated on industry trends, competitor offerings, and emerging technologies to maintain a competitive edge. Represent the company as a subject matter expert (SME) during client meetings, webinars, and industry events. Required Skills & Qualifications: Bachelor s degree in Computer Science, Engineering, Business, or related discipline. Minimum 2 years of experience in pre-sales, solution consulting, sales engineering, or a similar technical sales role. Strong presentation, communication, and client-facing skills. Experience in proposal writing, solution design, and creating product demos. Proficiency with CRM systems (Salesforce preferred), RFP management tools, and solution design software. Solid technical understanding aligned with SaaS, Cloud, IT infrastructure, or related domains. Work on cutting-edge solutions in a dynamic pre-sales environment. Collaborate with diverse teams to innovate and deliver business value. Grow your career with ongoing learning, mentorship, and development opportunities. Be part of a supportive and collaborative workplace culture with a focus on excellence. Apply Now If you have a passion for technology solutions and a knack for building strong client relationships through tailored RFP responses and demos, join us as a Sourcing Specialist (RFP Sourcer) in Coimbatore! Qualification : Bachelors degree in Computer Science, Engineering, Business, or related discipline.