Onboarding Operations Analyst Jobs in Bengaluru

People Operations Analyst FalconX Location: Bangalore Experience: 1 3 Years Education: Bachelor s degree in Human Resources, Business Administration, or related field About FalconX FalconX is a pioneering team of operators, investors, and builders transforming institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the complexities of the digital asset market. Our platform empowers clients to navigate the crypto ecosystem seamlessly, providing the infrastructure, liquidity, and tools needed for institutional strategies from start to scale. Role Overview We are seeking a People Operations Analyst to join our growing People team in Bangalore. You will be responsible for delivering a smooth, efficient, and high-quality employee experience across the full lifecycle from onboarding to offboarding while ensuring our people processes are accurate, scalable, and compliant. Key Responsibilities HR Systems & Administration Maintain accurate and up-to-date employee records and confidential staff information. Prepare and manage employment contracts, policies, procedures, and standard HR letters. Manage employee status changes such as promotions, transfers, and terminations. Identify opportunities to improve people processes, including system enhancements or policy updates. Generate and analyze HR reports to support monthly, quarterly, and annual metrics. Global Onboarding & Offboarding Coordinate pre-joining formalities, documentation collection, and system setup. Support offboarding processes, including checklists, documentation, and system updates. Ensure a smooth onboarding experience for new hires. Initiate background checks and coordinate with vendors and candidates. Recruiting Operations Maintain and update global offer letter templates in line with compensation and legal guidelines. Manage post-offer candidate engagement to ensure a positive pre-joining experience. Support Talent Acquisition on operational projects, including referral bonuses and data hygiene. General HR Support Respond to employee queries regarding HR policies, processes, or documentation. Support HR projects, audits, and initiatives aimed at improving efficiency and compliance. Required Qualifications Bachelor s degree in Human Resources, Business Administration, or a related field. 1 3 years of experience in HR Operations, People Operations, or Recruiting Operations. Strong attention to detail, organizational skills, and time-management abilities. Ability to handle confidential information with integrity. Excellent written and verbal communication skills; comfort working with global teams. Proficiency with HRIS tools, ATS systems, and Google Workspace/Microsoft Office Suite. Experience in a growth-stage startup is a plus. Proven ability to manage multiple projects and priorities in a fast-paced environment. Enable a smooth and positive employee experience across the organization. Drive efficiency and accuracy in HR operations and reporting. Partner with teams across the globe to ensure consistent, compliant, and scalable processes. Play a critical role in supporting a fast-growing organization at the intersection of finance and technology. Qualification : Bachelors degree in Human Resources, Business Administration, or related field

Director Customer Success & Support Location: Bangalore | Employment Type: Full-Time | Experience: 15+ Years About SecPod SecPod is a leading cybersecurity technology company dedicated to preventing cyberattacks through proactive security. Our core offering, the Saner Platform, helps organizations establish a strong security posture through preventive, automated, and intelligent cybersecurity solutions. Role Summary The Director of Customer Success & Support will own the post-sales customer journey, including onboarding, technical adoption, value realization, and retention. This role requires a technically strong leader with deep experience in cybersecurity or enterprise security SaaS products to lead CSMs, Onboarding Specialists, and Support Engineers. Key Responsibilities Customer Onboarding & Time-to-Value Lead onboarding programs for both Cloud/SaaS and On-Prem deployments. Standardize deployment and configuration procedures for rapid time-to-value. Collaborate with Product and Engineering to enhance the user onboarding experience. Technical Support & Escalation Management Lead Saner Platform Support operations and own critical KPIs: FRT, MTTR, CSAT, and backlog. Oversee Root-Cause Analysis (RCA) and Corrective/Preventive Actions (CAPA). Manage 24x7 support coverage and track feature requests and bugs with Product Management. Customer Success & Value Realization Own customer retention, renewal, and expansion outcomes. Develop success playbooks and adoption frameworks aligned with client security objectives. Conduct Executive Business Reviews (EBRs) and implement proactive churn recovery strategies. Team Leadership Scale and mentor a high-performance organization focused on customer empathy and accountability. Drive continuous upskilling in cybersecurity and SecPod product architecture. Required Experience & Skills Experience: 15+ years in Customer Success or Technical Support for cybersecurity/enterprise SaaS. Technical Proficiency: Strong knowledge of IT infrastructure, endpoint security, and Linux/Unix/Windows/Mac systems. Systems Knowledge: Experience with Zendesk, HubSpot, and Salesforce. Bonus Skills: Scripting (PowerShell/Python) and cybersecurity certifications. Education: BE / MCA or equivalent technical degree. Qualification : BE / MCA or equivalent technical degree

Job Title: Business Analyst Granite Location: Bengaluru Company: Altisource About Altisource At Altisource, we thrive in a fast-paced, collaborative environment where innovation meets impact. If you're a self-motivated, quick learner who enjoys working both independently and in teams and you're passionate about data, automation, and creating business value we d love to meet you! We re currently seeking a Business Analyst to join our Granite team, focusing on data analysis, configuration, and financial operations. This is an exciting opportunity to contribute to a growing, stable organization and build a meaningful career. Key Responsibilities Data Analysis & Reporting Execute complex data queries and generate reports using SQL. Analyze operational and financial data to support business strategy. Create insights using Excel, Power Query, and other reporting tools. Billing & Financial Operations Manage invoicing, billing, and reconciliation in coordination with the Accounting team. Maintain accurate financial records and ensure compliance with internal processes. Apply basic accounting principles in financial workflows. Documentation & Process Management Create and maintain business documentation, process manuals, and reports. Edit and format PDFs to align with company standards. Organize operational data and financial records for easy access. Client Engagement & Onboarding Work directly with clients to gather business requirements. Support onboarding and ensure a smooth integration process. Translate client needs into functional product workflows and features. Automation & Efficiency Develop automation tools using VBA, Power Query, and other platforms. Continuously seek ways to streamline processes and improve productivity. Cross-Functional Collaboration Partner with technology and business teams to deliver solutions. Communicate effectively with stakeholders, including senior leadership. Design process flows (Visio) and prepare executive presentations (PowerPoint). Qualifications Bachelor s degree in Business Administration, Engineering, Computer Science, Finance, Accounting, or a related field. 3+ years of experience in business analysis, product management, or operations. Hands-on experience managing IT projects and system integrations. Proficient in SQL, Excel, Word, Visio, and PowerPoint. Knowledge of financial systems, databases, and BI tools. Preferred Skills Strategic thinker with strong problem-solving skills. Excellent communication and stakeholder management abilities. Strong documentation and organizational skills. Experience with SaaS platforms and financial data handling is a plus. Join us and be part of a team that values innovation, integrity, and impact. Qualification : Bachelors degree in Business Administration, Engineering, Computer Science, Finance, Accounting, or a related field

Position: Manager Risk Containment Unit (RCU) Department: Prevention B2C Location: Pune Experience Required: 1 2 years Minimum Qualification: Graduate or Postgraduate (Any discipline) Job Overview: This position is with Bajaj Finance Ltd. We are seeking a sharp, detail-oriented professional to manage risk and fraud prevention for our Payments business, specifically focusing on our Acquiring QR portfolio. The role spans the full risk lifecycle from onboarding assessments to transaction and portfolio monitoring ensuring early fraud detection and swift risk mitigation. Key Responsibilities: Take complete ownership of risk and fraud management for the Acquiring QR business Conduct thorough onboarding risk checks, ongoing transaction monitoring, and portfolio surveillance Perform daily reviews of risk-triggered cases based on transaction patterns, business verifications, and merchant calls Update internal systems with actions taken and maintain accurate records Generate daily, weekly, and monthly reports highlighting trends, anomalies, and operational efficiency Collaborate with business, operations, and data teams to improve fraud controls and enhance process effectiveness Recommend improvements to risk mitigation strategies based on real-time data and fraud patterns Key Decision Areas: Assess merchant risk based on transaction behavior and documentation Make decisions regarding merchant deactivation/reactivation based on risk evaluations Major Challenges: Achieving 100% monitoring accuracy with zero tolerance for error Responding to fraud situations with agility and decisive action Continually optimizing the process for better risk containment and operational efficiency Required Qualifications & Skills: Education: Graduate or Postgraduate in any discipline; understanding of the payments business is a strong advantage Experience: 1 2 years of experience in risk operations, document verification, or calling roles within NBFCs or banks Proficiency in Advanced Excel for data analysis and reporting Familiarity with Salesforce (SFDC) is essential Strong analytical and decision-making skills Attention to detail and ability to handle high-pressure situations with composure Qualification : Graduate or Postgraduate (Any discipline)

Job Title: HR Executive (Recruitment and Administration) Location: Bengaluru, Karnataka No. of Positions: 1 2 Industry: Home Automation & AV, Building Automation Joining: Immediate About EBSL Automat Pvt. Ltd. EBSL Automat is a leading innovator in home automation solutions, committed to delivering cutting-edge technology and exceptional experiences. We value our people and invest deeply in their professional growth and success. Position Overview We are seeking a dedicated HR Executive with a strong focus on recruitment and HR administration to support our expanding team. You will manage end-to-end hiring processes, employee onboarding, HR compliance, and talent development initiatives that align with our company s goals. Key Responsibilities Recruitment & Staffing Manage full-cycle recruitment: sourcing, screening, interviewing, and hiring top talent. Utilize various sourcing channels including job portals, social networks, and referrals to attract candidates. Coordinate with hiring managers to understand role requirements and design effective recruitment strategies. Conduct interviews (in-person and virtual) to assess candidate skills, experience, and culture fit. Negotiate employment offers and ensure a smooth hiring process. Employee Onboarding Organize and facilitate comprehensive orientation programs for new hires. Communicate company policies, benefits, and procedures clearly to new employees. HR Administration Maintain accurate employee records ensuring compliance with company policies and legal regulations. Address employee queries and provide support on HR-related issues. Assist in developing and implementing HR policies and procedures. Talent Development Work with management to identify training needs across departments. Facilitate training sessions and workshops to foster employee growth and skill enhancement. Qualifications & Requirements Bachelor s degree in Human Resources, Business Administration, or related field. Proven experience as an HR Executive, particularly in recruitment and HR operations. Solid understanding of employment laws and HR best practices. Excellent verbal and written communication skills. Strong interpersonal and negotiation skills. Ability to work independently and collaboratively in a dynamic environment. Skills & Experience Profile Communication & Interpersonal: Strong ability to build relationships with candidates, employees, and management; effective negotiation skills. Compliance & Legal: Knowledge of local and national labor laws, ensuring policy adherence. Onboarding: Experience designing and conducting orientation programs and benefits administration. Talent Development: Understanding training needs analysis and facilitation of learning sessions. Team Collaboration: Proven teamwork abilities in cross-functional settings. Problem Solving: Proactive, solution-oriented mindset. Adaptability: Comfortable navigating shifting priorities and evolving business requirements. Additional Information Commitment: EBSL Automat emphasizes a minimum 2-year commitment to foster long-term employee growth and organizational success. Notice Period: 2 months to ensure smooth transition and planning for both the company and employees. Qualification : Bachelors degree in Human Resources, Business Administration, or related field

Platform Admin NextGen SIEM Location: Bangalore (Onsite) About ColorTokens At ColorTokens, we re all about helping businesses stay secure and keep running, no matter what cyber chaos hits. Our game-changing Xshield platform stops ransomware and malware from spreading sideways, so companies can keep their critical stuff safe and business uninterrupted. We bring insane visibility into traffic flows between workloads, IoT devices, users basically everything to create super tight security zones that isolate threats fast. We re a Forrester Wave Leader (Q3 2024) for microsegmentation and protect global giants from costly cyber disruptions. Our Culture We love self-starters who bring energy, curiosity, and big ideas. You ll get to own projects, collaborate with passionate teammates, and work on security that actually protects real people from hospitals to cities to entire nations. What You ll Do The Role You ll run and manage our NextGen SIEM platform think Splunk, Sentinel, Exabeam, Stellar Cyber, or similar making sure it s up-to-date, humming smoothly, and packed with the right alerts. Admin & Ops: Install, configure, patch, and keep the SIEM platform running 24/7. Log Boss: Bring in new log sources, troubleshoot ingestion issues, and ensure data is clean and compliant. Rule Maker: Build and tweak detection rules and alerts to catch real threats while cutting down false alarms. Integrate & Automate: Connect SIEM with other security tools and automate incident workflows. Lock It Down: Manage user access, keep the platform secure, and nail compliance requirements. Team Player: Work closely with SOC analysts, threat hunters, and engineers to level up detection and response. Support & Train: Help users get the most from the platform and be the go-to expert when incidents hit. Optimize & Report: Track performance, fix bottlenecks, and share insights to keep the platform sharp. What You Bring Your Skills & Experience 8+ years managing SIEM platforms, especially NextGen ones like Splunk, Sentinel, or Exabeam. Expert in log management, rule creation, and onboarding data from all sorts of sources. Solid scripting skills (Python, PowerShell) to automate and customize workflows. Deep knowledge of log formats (Syslog, JSON, XML), querying languages (KQL, SPL, AQL), and data pipelines. Experience integrating SIEM with EDR, SOAR, NDR, and threat intel platforms. Familiar with security frameworks like MITRE ATT&CK, NIST, or CIS. Bonus points if you know cloud security (AWS, Azure, GCP), machine learning in SIEM, or SOAR tools like Cortex XSOAR or Phantom. Your Credentials Bachelor s degree in Computer Science, InfoSec, or related field (or equivalent experience). Relevant certifications like Splunk Certified Admin, Microsoft Security Operations Analyst, QRadar cert, or CISSP are a major plus. What Success Looks Like Keep SIEM uptime near 100%. Smoothly onboard new log sources and build killer detection use cases. Reduce noise fewer false positives, sharper alerts. Fast, effective fixes when platform issues pop up. Align SIEM capabilities tightly with security and business goals. Qualification : Bachelors degree in Computer Science, InfoSec, or related field (or equivalent experience).

Platform Engineer Location: Bengaluru, Karnataka, India Full-time partially remote About ColorTokens At ColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen but with our cutting-edge ColorTokens Xshield platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to continue operating while breaches are contained, ensuring critical assets remain protected. Our innovative platform provides unparalleled visibility into traffic patterns between workloads, OT/IoT/IoMT devices, and users, allowing businesses to enforce granular micro-perimeters, swiftly isolate key assets, and respond to breaches with agility. Recognized as a Leader in the Forrester Wave : Microsegmentation Solutions (Q3 2024), ColorTokens safeguards global enterprises and delivers significant savings by preventing costly disruptions. Our culture We foster an environment that values customer focus, innovation, collaboration, mutual respect, and informed decision-making. We believe in alignment and empowerment so you can own and drive initiatives autonomously. Self-starters and high-motivated individuals will enjoy the rewarding experience of solving complex challenges that protect some of world s impactful organizations be it a children s hospital, or a city, or the defense department of an entire country. Position Overview: Colortokens is looking for a Junior Platform Administrator to assist in managing, maintaining, and optimizing our NextGen Security Information and Event Management (SIEM) platform. The ideal candidate will support the day-to-day operations, help onboard customer log sources, troubleshoot integration issues, and provide technical assistance to the security operations team. This role is ideal for a motivated professional with 3+ years of experience in SIEM administration, security operations, or log management. Key Responsibilities: SIEM Platform Administration Assist in deploying, configuring, and maintaining the NextGen SIEM platform (e.g., Stellar Cyber, Splunk, Sentinel, QRadar, Chronicle, Exabeam). Perform basic updates and patches to ensure platform security and functionality. Monitor SIEM health, performance, and uptime under the guidance of senior administrators. Log Source Management Onboard new log sources and validate data ingestion. Help troubleshoot log ingestion, parsing, and formatting issues. Maintain log retention policies for compliance. Rule and Use Case Management Support the development and deployment of detection rules, correlation use cases, and alerts. Tune existing use cases to minimize false positives. Work closely with security analysts to refine alerting strategies. Integration and Automation Assist in integrating SIEM with other security tools (e.g., EDR, microsegmentation, vulnerability scanners). Work on basic automation tasks using scripting (Python, PowerShell) to enhance SIEM efficiency. Platform Security and Compliance Support role-based access control (RBAC) and platform security policies. Help ensure SIEM adheres to compliance standards like SOC2, ISO 27001. Participate in periodic security audits. Network Debugging & Troubleshooting Have a basic understanding of TCP/IP, networking concepts, and protocols. Assist in debugging network connectivity issues related to SIEM log ingestion. Use basic network troubleshooting tools. Collaboration and Support Work alongside SOC analysts, threat hunters, and security engineers. Provide basic technical support for SIEM users. Assist in training and documentation for security teams. Performance Monitoring and Optimization Monitor storage and indexing performance to ensure optimal operations. Report any performance issues to senior administrators. Contribute to platform health reports and alerting metrics. Incident Support Assist SOC teams in log analysis, incident response, and forensic investigations. Ensure log data is readily available for security incidents. Education and Certifications: Bachelor s degree in Computer Science, Information Security, or a related field. Certifications (Preferred but not mandatory): Splunk Certified User/Admin Microsoft Certified: Security Operations Analyst Associate QRadar Certification Any SIEM-related certification Experience: 3+ years of experience in SIEM administration, security operations, or log management. Hands-on experience with at least one SIEM platform (e.g., Stellar Cyber, Splunk, Sentinel, Chronicle, Exabeam). Basic knowledge of log ingestion, rule creation, and data parsing. Exposure to scripting (Python, PowerShell) for automation. Basic understanding of TCP/IP networking concepts and network debugging. Technical Skills: Understanding of log formats, Syslog, JSON, XML, and data pipelines. Basic knowledge of querying languages (KQL, SPL, AQL). Familiarity with SIEM integration with security tools like EDR, SOAR, NDR. Awareness of MITRE ATT&CK, NIST, or CIS security frameworks. Basic experience with network troubleshooting tools (ping, traceroute, netcat (nc)). Soft Skills: Strong problem-solving and troubleshooting abilities. Good verbal and written communication skills. Ability to work collaboratively in a security operations environment. Preferred Skills: Basic understanding of cloud-based security solutions (AWS, Azure, Google Cloud). Exposure to SOAR tools (e.g., Cortex XSOAR, Splunk Phantom). Interest in machine learning-based anomaly detection for SIEM. Key Metrics for Success: Successful onboarding of log sources. Improvement in log ingestion and parsing accuracy. Contribution to fine-tuning detection rules. Timely resolution of SIEM-related support requests. Ability to identify and troubleshoot basic network connectivity issues.

Job Title: Associate Credit Card Operations Location: Bengaluru, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company transforming how banks and fintechs design and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the industry s first fully cloud-native and API-enabled banking stack. It integrates issuance, processing, lending, fraud & risk, and more into a single-vendor platform. With over 15 million cards issued globally, Zeta enables banks to deliver: Rich, digital-first experiences Hyper-personalized card programs Rapid deployment via web-based product configurators API-based innovation and scalability Intuitive, modern back-office systems Advanced regulatory and compliance tools We re trusted by major banks and fintechs globally and backed by investors like SoftBank and Mastercard, with a $1.5 billion valuation and a team of 1700+ employees, over 70% in R&D. About the Role Zeta is collaborating with HDFC Bank to manage and operate a modern credit card program built on the Zeta Platform. We are seeking dynamic professionals to join our Credit Card Business Operations Unit, supporting critical functions such as onboarding, dispute handling, reconciliation, and end-to-end lifecycle management of credit card customers. This is an exciting opportunity to be part of a growing, innovation-driven team that is reshaping banking operations. Key Responsibilities Operations Oversight: Monitor and resolve onboarding, delivery, and dispatch issues for new credit card customers. Dispute & Fraud Resolution: Handle fraud and dispute cases in compliance with process and regulatory timelines. Reconciliation & Settlement: Manage transaction settlement processes and ensure accurate reconciliation of accounts. Lifecycle Management: Oversee credit card lifecycle processes, including account maintenance, repayment tracking, credit balance refunds, and closures. Stakeholder Coordination: Collaborate with internal and external teams (e.g., product, engineering, bank partner) to resolve operational issues effectively and on time. Skills & Competencies Strong communication and interpersonal skills. Customer-first mindset with a proactive problem-solving approach. High level of accountability and attention to detail. Ability to manage time effectively in a fast-paced and dynamic environment. Qualifications & Experience Education: Graduate degree in any discipline. Experience: 1 5 years of relevant experience in Credit Card Operations, Customer Servicing, or Banking Operations. Prior exposure to onboarding, dispute management, settlements, and lifecycle operations in cards domain is highly preferred. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We encourage individuals from all backgrounds, communities, and identities to apply. Qualification : Graduate degree in any discipline.

Senior Operations Analyst (KYC) Location: Bangalore Experience: 5+ Years Company: KredX About KredX Founded in 2015, KredX has evolved into a comprehensive financial solutions ecosystem. We are India's leading integrated supply chain finance provider, holding both RBI s TReDS license and IFSCA s ITFS license one of the few double-licensed entities in the country. Our flagship platforms include: DTX (Domestic Trade Exchange): RBI-licensed TReDS platform enabling MSME financing via invoice discounting. GTX (Global Trade Exchange): IFSCA-licensed platform facilitating cross-border trade finance. CMS (Cash Management Solutions): AI-driven finance automation streamlining financial operations globally. KredX powers businesses of all sizes with innovative, technology-driven financial solutions. Role Overview We are seeking a highly skilled and detail-oriented Senior KYC Analyst to lead the Know Your Customer (KYC) processes within our Operations team at DTX. This role is critical in ensuring full regulatory compliance while maintaining the integrity of our client relationships. You will drive enhancements in our KYC framework, conduct detailed risk assessments, and provide strategic direction on customer due diligence. Key Responsibilities Lead and manage the end-to-end KYC process, including customer identification, verification, risk assessment, and ongoing monitoring. Conduct in-depth investigations of customer backgrounds, transactions, and compliance to identify risks and suspicious activities. Develop, implement, and continuously improve KYC policies and procedures in line with regulatory requirements and industry best practices. Collaborate with compliance, legal, and operations teams to resolve KYC-related issues and streamline processes. Mentor and train junior analysts, fostering a culture of compliance, accuracy, and continuous improvement. Stay abreast of regulatory updates and emerging trends in financial services, adapting KYC strategies proactively. Required Qualifications & Experience Minimum 5 years experience in KYC, AML, or related compliance roles in financial services. At least 3 years experience working within a TReDS framework is preferred. Strong knowledge of KYC regulations, customer due diligence, and risk assessment methodologies. Proven analytical skills to evaluate complex data and generate actionable risk insights. Excellent communication skills, able to clearly present findings to varied stakeholders. Preferred Qualifications Experience using KYC software platforms such as Actimize, Amlify, or similar tools. Professional certifications like CAMS (Certified Anti-Money Laundering Specialist) or CFE (Certified Fraud Examiner). Familiarity with global financial regulations and international compliance adaptation. Technical Skills & Tools Proficiency in data analysis tools including SQL and advanced Excel functions for investigations and reporting. Experience with risk assessment frameworks related to KYC compliance. Understanding of regulatory reporting requirements and compliance tools.

Job Title: HR Operations Specialist Location: Bengaluru, Karnataka, India About CloudSEK CloudSEK is a leading cybersecurity product company that combines cutting-edge Artificial Intelligence and Machine Learning to offer the world s fastest and most reliable solutions for detecting and resolving digital threats in real-time. Since our inception in 2015, CloudSEK has grown rapidly, expanding across India, Southeast Asia, and the Americas, while consistently driving innovation in the cybersecurity industry. Our product suite includes CloudSEK XVigil, BeVigil, and SVigil, providing real-time threat analysis, attack surface monitoring, and software supply chain risk management. We re proud to be recognized with multiple industry awards and accolades, including the NASSCOM-DSCI Excellence Award and NetApp Excellerator's Best Growth Strategy Award. About the Role: HR Operations Specialist We are seeking a dynamic and experienced HR Operations Specialist to join CloudSEK s fast-paced and rapidly growing startup environment. As an integral member of our HR team, you will manage and enhance HR processes, ensuring that all HR initiatives align with the company s goals and contribute to a positive, productive work culture. This is a unique opportunity to make a significant impact on the growth and success of CloudSEK through strategic HR management. Key Responsibilities Performance Management & Employee Engagement: Lead and manage the Performance Management process, driving performance effectiveness across teams. Champion various HR initiatives related to Rewards and Recognition, Employee Development, and Engagement programs. Design and implement policies and programs to enhance employee engagement and productivity. HR Policy & Compliance: Formulate and implement HR policies and procedures in collaboration with HR leadership, ensuring compliance with labor laws and company objectives. Regularly evaluate and update policies to ensure they meet the evolving needs of the organization. Payroll, Audits & Compliance: Support payroll processing, audit procedures, and ensure compliance with all relevant HR-related laws and regulations. Bridge management-employee relations by addressing grievances, concerns, and demands from both sides, ensuring transparency and trust. End-to-End Employee Lifecycle Management: Manage the entire employee lifecycle, including HRMS management, exit processes, and ENPS (Employee Net Promoter Score) surveys. Maintain pay plans and benefits programs, ensuring they align with industry standards and employee satisfaction. Strategic HR Support: Support business needs by driving HR strategies that develop, engage, and retain top talent. Partner with leadership to design and implement HR programs that align with CloudSEK s mission and values. Requirements 3+ years of experience in HR operations, ideally in a fast-paced startup or growth environment. People-oriented and results-driven with the ability to foster relationships at all levels of the company. Demonstrable experience using HR tools like HRMS and Performance Management systems. In-depth knowledge of HR metrics, labor laws, and HR best practices. Strong ability to architect HR strategies, coupled with leadership skills to drive execution. Excellent skills in active listening, negotiation, presentation, and interpersonal communication. A degree in Human Resources or a related field. A self-driven, detail-oriented individual who thrives in a fast-paced environment and enjoys building systems that support growth and engagement. Ability to handle sensitive information with discretion and professionalism. A passion for employee well-being and driving a positive company culture through strategic HR practices. Benefits of Joining CloudSEK Flexible working hours to support work-life balance. Unlimited snacks, food, and beverages in the office to keep you energized throughout the day. A vibrant, collaborative office environment with games, music, and creative activities to unwind. A competitive salary and a comprehensive benefits package, including opportunities for personal and professional growth.

Job Title: Support Engineer Location: Bengaluru Company: Loadshare Networks About Loadshare Networks At Loadshare, we re building India s largest intra-city logistics marketplace. Founded in 2017, we re a Series C startup backed by leading investors such as Tiger Global, Matrix Partners, BII, Stellaris, BeeNext, and Filter Capital. Our platform supports a wide range of intra-city logistics operations, including: Quick Commerce: Blinkit, Zepto, BBNow Food Delivery: Swiggy, Zomato Hyperlocal: Apollo, Licious Grocery: Reliance, Spencers, ONDC eCommerce: Flipkart, Amazon, Meesho, ShipRocket Bike Taxi: Uber, Ola Scale & Reach: 500,000+ daily last-mile deliveries across 500+ towns 20,000+ active delivery partners 1M+ shipments daily via our proprietary supply chain SaaS platform Role Overview We re looking for a skilled Support Engineer to join our Bengaluru team. You ll be the first point of contact for resolving customer issues, analyzing technical problems, and collaborating closely with the engineering and product teams to ensure a smooth, high-quality user experience. This role is ideal for someone who enjoys problem-solving, has strong technical aptitude, and communicates clearly with internal and external stakeholders. Key Responsibilities Troubleshoot and resolve user-reported issues on web and Android platforms. Collaborate with product and engineering teams to handle technical escalations. Conduct root cause analysis and assist in identifying long-term fixes. Manage tickets and user requests using support tools such as Freshdesk or Zendesk. Document known issues and resolutions to improve the support knowledge base. Perform data analysis using SQL and Excel to support incident investigation. Support implementation and onboarding efforts for clients as needed. Proactively suggest product or process improvements based on user feedback. Requirements 2+ years of experience in a technical support role, preferably in a B2B SaaS environment. Strong skills in SQL, database management, and Microsoft Excel. Hands-on experience with customer support tools like Freshdesk, Zendesk, or similar platforms. Prior experience supporting cloud-based applications and Android apps. Excellent troubleshooting and problem-solving skills. Strong verbal and written communication in English and Hindi. Ability to clearly articulate issues, root causes, and solutions to both technical and non-technical audiences. Experience in stakeholder engagement, customer success, or relationship management is a plus. Key Skills SQL, Databases, Excel Problem Solving & Root Cause Analysis Freshdesk / Zendesk / Support Platforms Cloud & Android Application Support Customer Service & Relationship Management Gap Analysis & Stakeholder Communication

Company Overview: At ABB, we are committed to addressing global challenges and creating sustainable solutions. Our core values of care, courage, curiosity, and collaboration drive us to innovate, while our focus on diversity, inclusion, and equal opportunities ensures a dynamic and inclusive work environment where everyone can thrive. Role Summary: We are scaling RUN Services, and we need a hands-on Operations Manager with deep technical expertise to ensure the operational stability, performance, and compliance of our applications. In this role, you will be responsible for managing key applications, ensuring service uptime and performance optimization, and maintaining security and compliance. You will also drive continuous improvement in IT operations and collaborate with global teams to solve complex technical challenges. Key Responsibilities: Operational Management: Own and manage the operational execution of key applications, ensuring 99.9% uptime and service stability. Technical Expertise & Troubleshooting: Act as the go-to technical expert for diagnosing, troubleshooting, and resolving infrastructure and application issues. Performance Optimization: Optimize system performance by proactively identifying inefficiencies and implementing solutions to improve service quality. Compliance & ITIL Processes: Ensure compliance with ITIL processes, security standards, and corporate policies across all applications. Vendor Management & SLA Definition: Collaborate with vendors to define Service Level Agreements (SLAs), monitor service quality, and manage technical escalations. Process Automation: Automate and enhance operational processes to improve the efficiency, resilience, and scalability of RUN Services. Onboarding of Applications: Support the onboarding of applications, ensuring seamless transitions into RUN Services. KPI Monitoring & Reporting: Monitor and analyze Key Performance Indicators (KPIs), providing insights and recommendations to improve service quality and meet business objectives. Qualifications & Requirements: Experience: 3-5 years of hands-on experience in IT operations, managing enterprise applications and infrastructure in dynamic environments. Technical Expertise: Strong knowledge of cloud platforms (Azure/AWS), Linux/Windows systems, networking, and databases. Proficiency in using automation tools, CI/CD pipelines, and monitoring solutions. ITIL Knowledge: Strong understanding and experience in ITIL frameworks and service operations, especially in Incident, Problem, and Change Management. Troubleshooting & Problem Solving: Proven track record in diagnosing, troubleshooting, and resolving complex IT incidents and performance issues. Certifications (Preferred): Certifications in cloud technologies (Azure/AWS), ITIL, or infrastructure-related credentials are a plus. Scripting & Automation Skills: Advanced skills in scripting, automation, and monitoring to drive operational excellence and process improvements. Communication Skills: Strong written and verbal communication skills in English, with the ability to work effectively with global teams and stakeholders. High-Pressure Performance: Ability to thrive in high-pressure environments, managing multiple priorities while maintaining service excellence. At ABB, we value collaboration, creativity, and sustainable solutions. As an Operations Manager in Run Services, you will play a crucial role in driving operational excellence, ensuring application performance, and continuously improving our IT service delivery. Join a global team of forward-thinking professionals, and contribute to shaping the future of IT operations at ABB.

Channel Operations Analyst Who We Are Looking For We are seeking a motivated and detail-oriented Channel Operations Analyst with 1-3 years of experience in Partner/Channel Operations. If you are a strong communicator, a natural multi-tasker, and comfortable working independently with minimal supervision, this role is a great fit for you. You ll play a key part in supporting our global channel operations, enhancing partner engagement, and improving operational processes. About the Team You ll be joining the Sales Support and Shared Services team, which operates under the Worldwide Deal Support and Order Management organization within Revenue Operations at Nutanix. This Bangalore-based team supports our global sales teams by ensuring smooth operations across various sales processes. The team thrives on collaboration and works closely with multiple stakeholders, including Deal Desk, Bid Management, and Product Management, to drive efficient communication and process improvement. Our focus is on enabling the sales organization to work seamlessly, allowing them to achieve their targets through strong operational support. You will report to the Manager of Channel Operations, who promotes open communication, collaboration, and continuous learning. This is a hybrid role, allowing flexibility to work remotely on some days while collaborating in the office on others. What You ll Do Provide global Partner Portal support, addressing partner queries. Assist Channel Representatives and partners with the onboarding process. Manage partner applications, maintain agreements, and update Salesforce (SFDC). Oversee Deal Registration and Opportunity Process Management across regions. Respond to partner helpdesk inquiries, including onboarding and access issues. Identify opportunities to enhance current systems and processes for better efficiency. Manage Deal Registration Approval Workflows and assignment rules globally. Prepare ad hoc reports and analyze channel performance metrics as needed. What You ll Bring 1-3 years of experience in a Partner/Channel Operations role. Strong database management skills and proficiency in MS Office (Excel, PowerPoint). Hands-on experience with Salesforce and Partner Portal tools (e.g., Relayware). Excellent communication skills, both written and verbal. Strong attention to detail and organizational skills. Ability to work effectively with global teams and handle complex processes. Experience in partner onboarding and deal registration processes. A proactive mindset focused on process improvement and operational efficiency. Why Nutanix At Nutanix, we believe in fostering an inclusive, collaborative environment where everyone can thrive. We are proud to be an Equal Opportunity Employer, and we are committed to providing reasonable accommodations to ensure that everyone has the opportunity to succeed.

Job Title: Sales Trainer Location :Bengaluru Job Summary The Sales Trainer is responsible for delivering new hire training, process training, and sales training in the banking or insurance domain. This role involves conducting refresher training, performing training needs analysis (TNA), and collaborating with quality and operations teams for process improvement. The trainer should be able to execute training tasks on short notice, contribute to the learning process, and ensure that team members meet performance standards. Responsibilities Conduct Training: Deliver new hire training (NHT) and process-specific training. Sales Training: Conduct sales training sessions in banking or insurance domains. Refresher Training: Facilitate refresher training to ensure ongoing development and performance improvements. TNA & TNI: Conduct Training Needs Analysis (TNA) and Training Needs Identification (TNI) sessions. Monthly Activities: Complete monthly cyclic activities, including fresher training, monthly tests, and call monitoring. Learning Requirements: Identify training needs and understand learning requirements for continuous improvement. Process Improvement: Liaise with Quality and Operations teams to identify and execute process improvement plans. Quick Execution: Ability to execute training tasks and assignments on short notice. Contribute to Improvement: Demonstrate a keen interest in delivering and contributing towards process improvement efforts. Eligibility Minimum of 2 years' experience within BPO. Experience in sales or insurance training (banking experience preferred). Excellent written and verbal communication skills. Proficiency in MS-Excel. Strong command of the English language is required.

At Jupiter, we understand that money is more than just a subject it s a part of life that evokes emotions. Our mission is to help people improve their relationship with money. As a modern financial services platform, we leverage technology to offer seamless and user-friendly products across banking, loans, and investments. From savings accounts and credit cards to investments and payments, everything is made simple and accessible on Jupiter. We also help users cut through the jargon, offer smart insights based on their spending habits, and provide innovative features to help them make sense of their finances. Our Journey So Far Founded in 2019 by Jitendra Gupta, a visionary entrepreneur best known for Citrus Pay, Jupiter s journey began with a powerful idea: to revolutionize personal finance by providing a customer-centric experience. Our journey kicked off with a waitlist of 100,000 eager users, and in just 10 months, we reached 1 million users. Today, we proudly serve over 2.8 million happy users. Our Insights feature automatically tracks spending, even on external savings accounts. Our Edge CSB Bank RuPay credit card is loved for its transparent design and rewarding experience. Our No-Penalty SIP and Daily SIP at just Rs 10 have been instrumental in scaling our investments business, with over 100,000 users investing to fulfill their financial aspirations. With cutting-edge technology, data analytics, and a diverse team of creative thinkers and industry experts, we continue to build a more accessible, transparent, and inclusive financial ecosystem. Now, we are looking for like-minded individuals to join our growing team. Who We re Looking For We are seeking a Credit Card Acquisition/Sales Manager who has deep expertise in driving credit card sales through digital channels. This high-impact role is an individual contributor position responsible for meeting aggressive sales targets through digital partnerships, assisted digital sales, and direct outreach. The ideal candidate should have proven experience in driving high-volume credit card issuance and a thorough understanding of the credit approval and onboarding process. Roles and Responsibilities Sales Target Ownership: Own and deliver monthly/quarterly credit card sales targets through digital sales channels. High-Quality Acquisitions: Drive quality credit card acquisitions via: Digital Aggregator Partnerships: Collaborate with fintech companies, NBFCs, and aggregators to distribute credit cards. B2B & Corporate Alliances: Lead credit card issuance through employer partnerships and business tie-ups. Assisted Digital Sales Models: Engage potential customers with guided sales processes to improve conversions. Key Metrics Management: Meet and exceed key sales metrics such as new credit card issuance, lead-to-conversion rates, etc. Onboarding and Activation: Work closely with the credit, risk, and operations teams to ensure seamless onboarding and activation. Funnel Optimization: Analyze drop-offs in the digital sales funnel and implement strategies to improve conversion rates. Performance Tracking: Monitor performance data on a daily/weekly basis, identify gaps, and improve sales processes. Compliance Management: Ensure compliance with regulatory guidelines, credit risk policies, and fraud prevention measures. What s Needed for This Role Experience: 7-12 years of experience in credit card sales/acquisition, with a focus on digital sales channels. Sales Performance: Proven ability to hit and exceed aggressive sales targets in a high-volume, digital-first environment. Partnership and Alliances: Experience with digital partnerships, assisted digital sales models, and corporate alliances. Credit and Onboarding Knowledge: Strong understanding of underwriting criteria, digital KYC, and approval workflows. Sales Tools Proficiency: Hands-on experience with CRM systems, lead management tools, and digital sales tracking. Data-Driven Approach: Analytical mindset with a data-driven approach to improving sales efficiency and conversion rates. Independence and Drive: Ability to work independently and drive high-quality acquisitions without direct team management. Why You Should Work With Us Ownership Mentality: We value individuals who behave like owners taking full ownership of their projects and seeing them through to completion. Customer-Centric Problem-Solving: We thrive on tackling meaningful challenges by understanding pain points and creating intuitive, delightful customer experiences. Healthy Conflict & Commitment: We value individuals who engage in healthy conflict and commit fully to decisions once they re made. Relentless Excellence: We continuously set higher standards and are always seeking growth and improvement. If you re driven by continuous learning and want to be part of an environment that challenges you, Jupiter is the place to be.

Job Title: Procurement Operations Analyst Location: Bengaluru About Couchbase: As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in our AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission! Position Overview: The Procurement Operations Analyst will support end-to-end procure-to-pay continuous improvement and process excellence. This role is integral to Couchbase s purchasing, travel & expense (T&E), and supplier programs. It requires problem-solving, process-oriented skills, and a strong customer service focus. The ideal candidate will have experience in project or program management and a high attention to detail. What You Will Do: General Responsibilities: Support the development and maintenance of procure-to-pay processes, including travel policies, procedures, and best practices. Maintain KPI and metric dashboards to measure program success. Create and distribute periodic and ad hoc reports for internal teams. Drive continuous improvement efforts for the Procurement function. Travel & Expense (T&E): Serve as the primary support for T&E process and policy questions. Develop and facilitate workforce training on T&E policies and procedures. Administer the Navan platform for travel-related processes. Build relationships with preferred travel providers to drive cost savings. Ensure effective communication and escalation between Accounting, Procurement, and Navan. Supplier Programs: Project manage Couchbase s supplier programs, including reporting, engagement, and vendor outreach. Own Procurement s supplier databases in Coupa. Identify opportunities for Couchbase to participate in global diversity councils and manage those relationships. Compliance: Support daily compliance activities and projects within Procurement. Identify opportunities to strengthen compliance and streamline processes across functions. Explore opportunities to leverage new and existing technologies. What We Are Looking For: Experience: 3+ years of experience in procure-to-pay and/or T&E in a high-growth technology company. Project Management: Strong project management skills with a proven ability to drive initiatives to completion. Communication: Excellent verbal and written communication skills. Customer Service: Strong customer service skills and ability to work with various stakeholders. Adaptability: Ability to remain flexible and change priorities in a fast-paced environment. Self-Starter: Must be proactive and able to work independently. Technical Skills: Knowledge of Coupa and/or Navan is a plus. Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase s mission is to simplify how developers and architects develop, deploy, and consume modern applications. With Capella, our flexible, affordable cloud platform, we empower organizations to quickly build and deliver premium customer experiences with unmatched price-performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications. Benefits at Couchbase: Generous Time Off Program: Flexibility to care for yourself and your family. Wellness Benefits: Comprehensive medical plans, dental, vision, life insurance, and employee assistance programs. Financial Planning: RSU equity program, ESPP, retirement planning, and business travel insurance. Career Growth: A Be valued, Create value approach to your career development. Fun Perks: Ergonomic office setup, food & snacks for in-office employees, and more!

Job Title: Learning Operations Analyst Skill Required: Talent Development Learning Delivery Operations Designation: Analyst Qualifications: Any Graduation Experience: 3 5 Years About Accenture Accenture is a global leader in digital, cloud, and security services, bringing specialized expertise across 40+ industries. We provide Strategy & Consulting, Technology, Operations, and Accenture Song, supported by the world s largest Advanced Technology and Intelligent Operations network. With 699,000 professionals serving clients in 120+ countries, we drive transformation through technology and human ingenuity. Learn more at www.accenture.com. About the Role As a Learning Operations Analyst, you will play a key role in learning administration and delivery operations, ensuring the successful implementation of learning solutions while evaluating their effectiveness. You will be responsible for training team members, managing learning satisfaction surveys, and providing general support to client employees. Additionally, you will support process documentation, quality control, and operational excellence within the learning and development function. Key Responsibilities Process Support: Understand, analyze, and execute learning processes as per business rules. Serve as a subject matter expert (SME) to assist team members with process-related queries. Escalate issues and seek guidance when faced with complex challenges. Ensure high-quality written and verbal communication within the team. Develop and maintain process documentation, ensuring compliance with business requirements. Conduct Root Cause Analysis (RCA) on issues and recommend corrective actions. Propose process improvement initiatives to enhance efficiency and accuracy. Participate in knowledge transfer activities and gain in-depth expertise in the process. Collaborate on internal and client-driven initiatives related to learning delivery. Team Support: Manage and allocate workloads efficiently within the team. Support Team Leads/Managers by providing daily reports, metrics, and performance analysis. Maintain and update Management Information Systems (MIS) and process metrics. Provide real-time floor support to resolve operational issues. Conduct training needs analysis and ensure skill development within the team. Adhere to quality checks and audit mechanisms to ensure SLA compliance. Maintain security and confidentiality of client data at all times. Strong interpersonal skills with the ability to engage stakeholders at all levels. Customer-focused mindset with high responsiveness to urgent requests. Ability to work under pressure and meet tight deadlines. Strong organizational, multitasking, and prioritization skills. Analytical and problem-solving abilities. High level of confidentiality and attention to detail. Basic leadership and coaching skills to guide team members. Proficiency in MS Office and Excel, with a focus on business excellence. Strong verbal and written communication skills in English. Ability to handle customer complaints professionally and escalate when necessary. Flexibility to work in rotational shifts. Multicultural awareness and ability to collaborate in a global environment. Join us in delivering best-in-class learning solutions, fostering a culture of continuous improvement, and driving organizational excellence! Qualification : Any Graduation

Job Title: HR Service Delivery Analyst Skill Required: Employee Service - HR Delivery Strategy Experience: 3 to 5 Years Location: Bengaluru Education: Any Graduation About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000+ professionals deliver on the promise of technology and human ingenuity every day, serving clients in 120+ countries. About the Role As an HR Service Delivery Analyst, you will be part of the Human Resources Shared Services (HRSS) team, supporting lateral recruitment for Accenture s Operations entity. You will play a crucial role in building strategies for demand fulfillment and improving HRSS service delivery efficiency. This role involves working closely with regional recruitment teams to design, develop, and implement HR Delivery Strategy, ensuring a seamless end-to-end employee experience across the employee lifecycle. Key Responsibilities Analyze and solve lower-complexity HR delivery problems. Collaborate with peers within Accenture, with limited exposure to clients or Accenture management. Work on HR Operations processes, including recruitment, workforce administration (WFA), benefits, payroll, leaves of absence (LOA), exit management, and more. Ensure effective coordination and execution of HR activities. Support non-commercial aspects of outsourcing agreements, maintaining service standards for quality, efficiency, and productivity. Receive moderate-level instructions for daily tasks and detailed instructions for new assignments. Work as an individual contributor with a focused scope of work. May be required to work in rotational shifts. HR Process Design expertise. Adaptability and flexibility to work in a dynamic environment. Ability to perform under pressure. Problem-solving skills to address HR service challenges. Be part of a high-impact HR team that shapes Accenture s talent strategy. Gain exposure to HR operations and delivery strategy at a global scale. Work in a collaborative and fast-paced environment with career growth opportunities. Location: Bengaluru Qualification : Any Graduation

Overview: As a Customer Education Specialist, you will be a key member of the Customer Success and Support team. In this role, you will be responsible for ensuring that our customers experience a seamless transition and derive maximum value from DevRev. You will design, implement, and lead customer education and enablement programs, deliver training, and administer certification/reward programs. Your objective is to drive scalable customer enablement, ensuring customer satisfaction and long-term loyalty. Key Responsibilities: Customer Onboarding: Develop and implement structured enablement programs for new customers, ensuring a smooth onboarding experience with DevRev. Collaborate with cross-functional teams to gather customer requirements and tailor enablement programs to meet specific needs. Training and Education: Design and deliver engaging training sessions, webinars, and workshops focused on product features, best practices, and industry-specific use cases. Create comprehensive training materials, documentation, and video tutorials to empower customers with self-service learning opportunities. Customer Engagement and Advocacy: Build strong, lasting relationships with customers, proactively engaging with them to understand their evolving needs and challenges. Identify opportunities for upselling or cross-selling additional products and services based on customer usage and feedback. Cultivate customer advocates by encouraging satisfied customers to contribute to case studies, testimonials, and referrals. Metrics and Reporting: Define, track, and report on key performance indicators (KPIs) related to customer enablement, satisfaction, and ROI. Analyze and provide actionable insights on customer engagement, training effectiveness, and support efficiency to continuously improve enablement programs. Qualifications: A Bachelor s degree in Business, Marketing, Computer Science, or a related field. 3-5 years of experience in customer education, enablement, or a related field, preferably within SaaS. Strong understanding of SaaS products, technology, and industry trends. Exceptional communication, presentation, and interpersonal skills, with the ability to engage with diverse customer audiences. Proven ability to collaborate effectively with cross-functional teams in a fast-paced, dynamic environment. Results-oriented with a focus on customer satisfaction, business growth, and scalable enablement. Willingness to travel domestically and internationally as required. Culture: At DevRev, our culture is built on a foundation of hunger, humility, honesty, and acting with heart. We are committed to helping build the world s most customer-centric companies by leveraging design, data engineering, and machine intelligence to empower engineers to connect with and better serve their customers. Qualification : A Bachelors degree in Business, Marketing, Computer Science, or a related field.

As a Manager of the Spark Technical Solutions team, you will lead & manage a team of Technical solution engineers and be responsible for driving deep dive technical solutions for any issues reported by Databricks customers. We expect the manager to resolve challenges with comprehensive technical and customer communication skills. You will assist our customers in their Databricks journey and provide them with the guidance, knowledge, and expertise that they need to realise value and achieve their strategic objectives using our products. The impact you will have: As a manager and member of the leadership team, you will be directly responsible for the management of Technical solution engineers, team leads and operations personnel Responsible for directly monitoring, reporting, and driving improvements to team-level metrics and KPIs, acting as an escalation point with customers and internal teams, and optimising and developing support processes and tools Responsible for working across multiple cross functional teams that include Engineering, product management, sales and customer success; manage Hiring, mentoring and onboarding new support engineers Regularly meet one-on-one with your direct reports, conducting annual reviews and career development discussions throughout the year Be a hands on manager to assist the team members in resolving issues related to Spark core internals, Spark SQL, Structured Streaming, Delta, Lakehouse and other databricks runtime features Manage and drive best practices guidance around Spark runtime performance and usage of Spark core libraries and APIs for custom-built solutions developed by Databricks customers; contribute in the development of tools/automation initiatives Own Engineering JIRA tickets and proactively work to bring quicker resolutions to customer reported issues; participate in creation of knowledge base articles Participate in weekend and weekday on-call rotation and run escalations during databricks runtime outages, incident situations, ability to multitask and plan day 2 day activities and provide escalated level of support for critical customer operational issues, etc What we look for: Min 10-12 years of experience in designing, building, testing, and maintaining Python/Java/Scala/Spark based applications in a typical project delivery and consulting environments with 4+ years working as a Manager 5+ years of hands-on experience in developing and leading any two or more of the Big Data, Hadoop, Spark,Machine Learning, Artificial Intelligence, Streaming, Kafka, Data Science, ElasticSearch related industry use cases at the production scale. Spark experience is mandatory Hands on experience in the performance tuning/troubleshooting of Hive and Spark based applications at production scale. Real time experience in JVM and Memory Management techniques such as Garbage collections, Heap/Thread Dump Analysis is preferred Working and hands-on experience with Data lakes and any SQL-based databases, Data Warehousing/ETL technologies like Informatica, DataStage, Oracle, Teradata, SQL Server, MySQL is preferred Hands-on experience with AWS or Azure or GCP is preferred Experience in implementing CI/CD, Monitoring/alerting for Production Systems Technical lead in design, implementation and support of large scale data and analytics solutions that are highly reliable, flexible, and scalable Experience in leading and managing end-to-end projects and have reported and escalated to top levels Experience in managing and leading teams in an organisation involving multiple reporting lines Strong written and verbal communication skills; very good analytical, organisational, multi-tasking skills About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.