Online Teaching Jobs in Bengaluru

Position: Business Manager Online Marketplace Team Location: Bengaluru Employment Type: Full-Time Job Summary: We are looking for a driven, results-oriented Business Manager to join our Online Marketplace team. This role is key to driving online growth, managing brand relationships, and expanding business in a competitive digital marketplace environment. You will take charge of managing key accounts, optimizing product listings, and collaborating with internal teams to ensure the success of our marketplace presence. Your goal will be to meet business targets, build strong partner relationships, and contribute to the ongoing growth of our online business. Key Responsibilities: 1. Online Growth & Strategy: Develop and execute strategies to drive sustainable growth across various online marketplaces (e.g., Amazon, Myntra, etc.). Identify and capitalize on growth opportunities by optimizing product listings, creating tailored content strategies, and launching marketplace-specific promotions. Stay on top of emerging marketplace trends, monitor competitor activity, and leverage data to continuously refine and improve strategies. 2. Account Management: Manage and nurture relationships with key channel partners to ensure high satisfaction, loyalty, and growth. Collaborate closely with partners to optimize product representation, enhance marketing efforts, and target the right customer segments. Provide ongoing support to resolve issues, track performance, and maximize opportunities for success on the platform. 3. Business Growth: Lead initiatives to drive business expansion with both existing and new brands. Set, track, and meet key performance indicators (KPIs), focusing on revenue growth, market share expansion, and meeting sales objectives. Work proactively to identify and implement strategies that align with business and brand goals. 4. Cross-functional Collaboration: Act as the primary liaison between the online marketplace team and internal departments, ensuring alignment of goals and strategies. Collaborate with teams across marketing, product, and logistics to ensure smooth execution of campaigns, product listings, and order fulfillment. Cultivate strong relationships with external channel partners, creating a seamless experience and fostering long-term collaboration. 5. Performance Monitoring & Reporting: Regularly monitor the performance of products and brands on the marketplace, analyzing metrics and trends to identify areas for optimization. Provide comprehensive reports and actionable insights to senior management on performance, opportunities, and any challenges encountered. Adjust strategies based on data insights to continually meet sales targets and business objectives. Required Skills & Qualifications: Education: Bachelor's degree in Business, Marketing, or a related field (MBA is a plus). Experience: 4 6 years of experience in business management, account management, or eCommerce, with a strong focus on online marketplaces. Proven success in driving growth and meeting targets in competitive online environments. Strong understanding of eCommerce dynamics and digital marketing strategies, particularly within popular online marketplaces like Amazon, Myntra, etc. Excellent communication skills, with the ability to effectively interact with internal teams, external partners, and stakeholders. Analytical skills to interpret data, derive actionable insights, and drive performance improvements. Ability to juggle multiple projects and deadlines in a fast-paced, results-driven environment. Strong negotiation and problem-solving skills, with the ability to navigate challenges in marketplace management. Preferred Qualifications: Experience working with large-scale e-commerce platforms and managing brand partnerships. Familiarity with marketplace management tools, performance analytics platforms, and content optimization tools. Qualification : Bachelor's degree in Business, Marketing, or a related field (MBA is a plus)

Job Title: Lead Associate Software Engineering (COBOL) Location: Bengaluru Employment Type: Full-Time Level: Senior Engineer About BetaNXT BetaNXT is building the future of connected wealth management infrastructure, combining real-time data capabilities with deep industry expertise to elevate the advisor and investor experience. Through the power of our trusted platforms Beta, Maxit, and Mediant we are modernizing legacy systems and solving the most complex integration challenges in wealth management. Our mission: streamline operations, enhance productivity, and unlock enterprise scalability for financial institutions. About the Role We are looking for a Lead Associate Software Engineering with strong experience in MicroFocus and Veryant COBOL to join our product engineering team. In this hands-on leadership role, you ll design, build, and modernize high-performance systems that support critical financial workflows in both client/server and cloud environments. This is an excellent opportunity for someone who thrives in legacy modernization, enjoys solving complex integration problems, and is passionate about writing clean, secure, and scalable code. Key Responsibilities Design and develop new features for enterprise systems using MicroFocus/Veryant COBOL. Refactor and modernize legacy code for scalability, performance, and maintainability. Architect solutions for new and existing applications in client/server and cloud-hosted environments. Perform code reviews, ensure secure coding practices, and guide team members on design and implementation. Collaborate with cross-functional Agile teams (Product, QA, DevOps) to deliver end-to-end technical solutions. Write clean, modular, and well-documented code; enforce coding standards across the team. Translate user requirements into effective software design. Ensure high code quality and application performance through best practices and testing. Monitor production systems, support deployments, and troubleshoot full-stack issues. Document system architecture, APIs, and technical specifications. Required Qualifications Bachelor s or Master s degree in Computer Science, Software Engineering, or related field. 3 5 years of hands-on experience in software development, with recent focus on COBOL-based systems. Experience with MicroFocus/Veryant COBOL and ISAM file systems. Hands-on knowledge of GitLab for source control, CI/CD pipelines, and version management. Proven experience leading Agile development teams and mentoring junior engineers. Solid understanding of the software development life cycle (SDLC) and Agile methodologies. Strong problem-solving skills and the ability to work independently as well as in a team environment. Demonstrated success in delivering complex projects from design through deployment. Preferred Qualifications Experience with: XML, VS Code IDE PowerShell or other scripting languages Exposure to application performance tuning, monitoring tools, and system health diagnostics. Knowledge of financial services or experience working with mission-critical enterprise platforms. Personal Attributes Self-starter with a growth mindset and eagerness to learn new technologies. Comfortable working across legacy systems and modern cloud-based solutions. Strong attention to detail and commitment to quality. Thrives in fast-paced, collaborative environments. Passion for solving large-scale technical challenges. Be part of an organization modernizing wealth management infrastructure at scale. Work on mission-critical systems used by top-tier financial institutions. Collaborate with a high-performing, globally distributed engineering team. Grow your career in an environment that values innovation, autonomy, and continuous learning. Qualification : Bachelors or Masters degree in Computer Science, Software Engineering, or related field

Product Manager II Location: Bangalore, Karnataka | Department: Product & Design Join Meesho s Fast-Growing Product Management Team At Meesho, our Product Management team drives innovation and growth in a rapidly expanding e-commerce market. We have a user-first mindset and focus on solving problems that matter. Our success in reaching customers across Tier 2, 3, and 4 towns in Bharat speaks volumes about our product-driven approach. Did you know? Nearly 7% of India s households shop with us! If you are someone who thrives in a fast-paced environment and loves the challenge of bringing products to life, we want you to join our team! From collaborating with cross-functional teams to leading product initiatives, you'll play a key role in shaping the future of e-commerce in India. About the Role We are looking for a Product Manager II to take ownership of high-impact problems and work cross-functionally to deliver innovative solutions. In this role, you ll work closely with teams such as software engineering, UX design, category management, marketing, operations, and finance to build products that drive Meesho s mission forward. What You Will Do Market & Customer Understanding: Dive deep into the e-commerce landscape, customer needs, and seller behaviors through research, customer interviews, and competition analysis. Problem Identification & Prioritization: Adopt a structured approach to identify and prioritize the most impactful problems to solve. Break them down into actionable tasks. Solution Discovery: Collaborate with teams to brainstorm, ideate, and experiment with solutions. Test multiple ideas using MVPs, prototypes, and other techniques. Product Delivery: Define detailed product requirements and work with cross-functional teams (design, engineering, business, analytics) to bring solutions to life. Go-to-Market Planning: Develop a go-to-market strategy with business and marketing teams to ensure successful product adoption. Adoption & Metrics: Define and track product metrics, identifying usage patterns and creating action plans to optimize results. Roadmap Creation: Build a product roadmap with at least a 3-month forward-looking view of key customer/business problems to address. What You Will Need 4+ years of experience, with at least 2+ years in product management in a tech-led company (preferably consumer internet) Strong problem-solving skills based on first principles thinking Comfort with product management processes like A/B experimentation, writing product requirement documents, managing product backlogs, and creating roadmaps Excellent communication and stakeholder management skills Preferred Qualifications Experience working in high-growth, consumer internet or e-commerce environments Comfortable driving product decisions with a cross-functional team Familiarity with tools for product management, analytics, and experimentation About Meesho Meesho is a rapidly growing e-commerce platform with a focus on enabling the next billion users to shop online. Our mission is to democratize internet commerce for everyone, especially small businesses across India. With over 1.75 million sellers, we provide industry-first benefits like zero commission and the lowest shipping cost. Our platform caters to underserved, first-time internet users, and our unique business model is built on affordability, local market relevance, and continuous innovation. Our Mission Democratizing Internet Commerce for Everyone Meesho aims to enable 100 million small businesses to succeed online by providing a platform that is affordable, scalable, and accessible to sellers in every corner of India. Culture & Total Rewards At Meesho, we foster a culture of impact-driven collaboration. Our team thrives on continuous learning, problem-solving, and fun. We emphasize a people-centric culture where we recognize performance and invest in employee growth. What We Offer: Market-leading compensation including both cash and equity-based packages Holistic wellness support through our MeeCare Program, offering benefits for physical, mental, financial, and social wellness Generous leave policies, parental benefits, and learning and development assistance Telehealth services, wellness events, and recreational discounts to support work-life balance Personalized gifts, performance recognition, and a fun, engaging workplace culture If you are passionate about solving impactful problems in a dynamic environment and are excited about the future of e-commerce in Bharat, we d love to have you on our team. Apply now to join Meesho and help us build the future of e-commerce!

Engineering Manager - Backend Location: Bangalore, Karnataka | Department: Tech About the Team At Meesho, where 5% of Indian households shop, our tech team builds highly scalable backend systems to handle millions of daily orders with zero downtime. That s the engineering excellence powering our rapid growth. We prioritize speed, autonomy, and a growth mindset, with a strong culture of ownership through our Founder s Mindset philosophy. Our team is passionate, collaborative, and supportive. Whether we re solving high-impact problems or unwinding over chai and books, we believe in working hard and having fun. If you're excited to build impactful solutions in a fast-paced environment, come join us. About the Role We re seeking a seasoned Engineering Manager - Backend to lead high-performing backend engineering teams. You ll drive technical excellence, deliver scalable systems, and mentor engineers across multiple projects. With a hands-on background in distributed systems, databases, cloud infrastructure, and team leadership, you ll play a pivotal role in defining how Meesho scales its backend platforms. What You Will Do Design and assign technical tasks aligning with Meesho s backend architecture guidelines. Manage a team of software engineers; mentor and conduct regular performance reviews. Monitor progress across multiple projects; conduct sprint reviews and track OKRs. Collaborate cross-functionally with product, sales, and design to deliver innovative backend solutions. Own product scalability, system performance, and engineering efficiency. Plan and report engineering deliverables with regular updates and documentation. What You Will Need Bachelor s or Master s degree in Computer Science or related field. Minimum 7+ years of backend development experience with 2+ years in engineering management. Proficient in Java or Python and multithreading programming paradigms. Strong understanding of transactional and NoSQL databases like MySQL, PostgreSQL, MongoDB, etc. Expertise in Kafka or other messaging systems. Experience managing cloud infrastructure (AWS or GCP). Bonus: Familiarity with Elasticsearch, data pipelines, or real-time data processing. Hands-on experience building large-scale, distributed backend systems. Excellent team-building and leadership skills; ability to mentor junior and senior engineers alike. About Us Meesho is India s leading social commerce platform, redefining online shopping for the next billion users. With over 1.75 million sellers and industry-first benefits like zero commission and the lowest shipping costs, we are empowering small businesses to thrive online. Our unique model serves the underserved and first-time online buyers across tier-2+ cities, making commerce affordable, inclusive, and hyperlocal. We are the first Indian horizontal e-commerce company to achieve this scale. Our Mission Democratizing internet commerce for everyone that s our mission. From helping 100 million small businesses go digital to reaching every serviceable pincode in India, we aim to make Meesho Meri Shop for every Indian. Culture & Total Rewards We foster a people-first, performance-driven culture rooted in our 11 guiding principles our Mantras. These values shape everything from recognition to feedback loops and internal growth. Our rituals like Reflections, Listen or Die, and our Internal Mobility Program bring our culture to life every day. We Offer: Market-leading compensation competitive salary, equity, and bonuses. Health & wellness MeeCare program with extensive medical coverage, mental health support, wellness events, and gym benefits. Generous leave policies including parental support, vacation, and sick leave. Learning and development access to programs, mentorship, and tools to grow your career. Relocation & flexible benefits salary advances, relocation assistance, and customizable plans. Employee recognition performance-based rewards, gratitude gifts, and a vibrant, engaging workplace. Qualification : Bachelors or Masters degree in Computer Science or related field.

Client Partner, eCommerce & Retail Location: Bangalore, India Full Time Company: Meta Meta is looking for a dynamic and strategic Client Partner to lead our advertising efforts for key players in the eCommerce and Retail sectors. This is a high-impact, individual contributor role reporting to the Industry Head, Social Commerce, Beauty & Retail. You will work closely with Client Solutions Managers and cross-functional teams to drive performance and brand adoption across Meta platforms. This position offers the opportunity to be part of a fast-growing team that is instrumental to Meta s success in India. The ideal candidate will have deep industry knowledge, strong analytical skills, and proven stakeholder and account management experience within the Retail/eCommerce space. Key Responsibilities: Manage and grow long-term relationships with top-tier eCommerce and retail clients. Analyze market trends and client needs to position Meta as a key partner in achieving business and marketing objectives. Develop and execute vertical strategy to drive revenue growth across performance and brand-building products. Present compelling Meta value propositions using industry insights, client business cases, and platform-specific success stories. Serve as a trusted advisor to clients, ensuring they receive world-class service and support from Meta teams. Drive and exceed KPIs including sales targets, customer acquisition, retention, and pricing goals. Act as the voice of the eCommerce & Retail vertical internally, collaborating with cross-regional teams to drive client outcomes and product innovation. Minimum Qualifications: 7+ years of experience in Marketing, Brand Management, Product Management, or B2B Sales. Consistent track record of meeting or exceeding sales targets and driving business growth. Proven ability to influence C-level stakeholders and drive strategic conversations. Strong analytical problem-solving skills to translate marketing challenges into measurable outcomes. Entrepreneurial mindset and hands-on execution capabilities in dynamic, evolving environments. Experience with digital media, online advertising platforms, and marketing agencies. Preferred Qualifications: Experience in the eCommerce or Retail sector. Strong relationships with marketing heads/brand teams. BA/BS Degree. Understanding of Digital Marketing trends and ad-tech solutions. About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. From Facebook and Instagram to Messenger and WhatsApp, our products empower billions of people globally. As we evolve toward immersive experiences through AR and VR, we continue to shape the next generation of social technology. Equal Employment Opportunity: Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, veteran status, disability, or any other legally protected status. Qualification : BA/BS Degree.

Associate Category - Men Fashion Location: Bangalore, Karnataka | Business About the Team Because we are solving a unique problem, one that s mostly untouched by other e-commerce players. We are designing e-commerce for the Next Billion Users the users from Tier-2+ markets who are new to the e-commerce landscape and have (almost) never transacted online before. Our category teams are as diverse as our users. We act from the frontlines to actively drive the mission of democratizing internet commerce for everyone. Our teams are composed of Senior Business Managers/Business Managers, Associate Business Managers, and a group of Key Account Managers and Business Development Executives. We interact with the Category Marketing team, Product team, User Growth and Operations team on a routine basis. All of us work hard together to ensure that we continue to be the No. 1 shopping destination for Bharat users. We are passionate, energetic individuals who work like entrepreneurs. Moving at 10x speed is where we excel. If you want a high-powered career growth and supportive work environment, we are the right destination for you! About the Role We are looking for a dynamic, self-starting, result-oriented Category Associate who can display strong execution skills along with high analytical horsepower to wade through complexity and ambiguity. As Category Associate, you will be required to make and execute a plan for scaling up suppliers businesses, expanding selection, and ensuring best prices for your category. You will also play an instrumental role in enabling the entire team to deliver bar-raising performance every time. If you love solving problems, enjoy being in leadership roles, and have a zeal for setting up and improving business processes, do send us your application. We promise you an excellent work culture, a high learning environment, and a very exciting professional journey! What you will do Mentor, motivate & provide direction to a team of Key Account Managers Advocate Meesho s values & principles across your team Work with central teams to ensure best selection, affordable prices, and high discovery on the platform Develop robust processes for smooth execution of all critical tasks Define KRAs & goals for the team and individuals. Compile and evaluate metrics for success assessment at individual and team level Communicate priorities and key decisions with stakeholders using excellent verbal, written & visual communication skills Drive higher supplier engagement and quick problem resolution through effective team guidance Build processes to drive higher efficiency and better outcomes Influence strategic decisions across the organization by earning the trust of stakeholders Use quantitative & qualitative data effectively to drive decisions & measure success Help define category short & medium-term goals, execution roadmap and team priorities aligned with company strategy What you will need BE/B.Tech from premium institutes 1 3 years of overall experience with at least 1+ years in leading teams Experience with startups and fast-paced environments is an added advantage Experience in using Microsoft Excel to analyze data and build POV Demonstrated ability to think strategically and tactically Deep understanding of business and customers Excellent verbal and written communication skills Proven ability to lead the team and manage relevant stakeholders About Us Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities. Curious about life at Meesho? Our people have a lot to say and they've made us the top-rated e-commerce workplace on Glassdoor. Our Mission Democratising internet commerce for everyone Meesho (Meri shop) started with a single idea in mind to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping into the company s massive customer base, state-of-the-art tech infrastructure, and pan-India logistics at the lowest cost. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation have enabled us to become the first Indian horizontal E-commerce company. Culture and Total Rewards Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprise a comprehensive set of elements monetary, non-monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," influence everything from recognition and evaluation to growth discussions. Daily rituals & processes like Reflections , Listen or Die , Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles. We provide market-leading compensation both cash and equity-based tailored to job roles, experience and skills. Our MeeCare Program supports holistic wellness with medical insurance, telehealth, wellness events, gym discounts, and more. We also offer generous leave policies, parental benefits, retirement options, and learning & development support to ensure a healthy work-life balance. Qualification : BE/B.Tech from premium institutes

Job Title: Digital Marketing Specialist Location: Bangalore Experience: 2-4 Years Qualification: Any Graduate Number of Openings: 2 Joining: Immediately Type: Full-Time Job Summary: We are hiring a Digital Marketing Specialist to join our team. The ideal candidate will be responsible for creating a brand presence for the company through both online and offline marketing strategies. You will be the key player in developing and implementing unique strategies to enhance our digital footprint and engage with our target audience creatively. Roles & Responsibilities: Social Media Management: Maintain and manage a social media calendar to ensure consistent and timely posting. Engage in social media activities, including creating and executing content for all social platforms (Facebook, LinkedIn, Instagram, etc.). Content Creation: Write crisp, clean, and engaging social media copy to promote both new and existing content. Repurpose blog posts, infographics, whitepapers, and other assets into channel-specific microcontent. Collaborate with the design and video teams to produce high-quality creative graphics, GIFs, and videos that align with brand guidelines. Campaign Ideation and Execution: Ideate and execute moment marketing and topical campaigns based on trending topics and industry news. Partner with internal teams (PR, SEO, Content Marketing) to streamline efforts and deliver comprehensive campaigns. Social Media and Digital Trends Monitoring: Stay updated with current social and digital trends and conduct competitor analysis to identify opportunities. Keep track of engagement-driven comments and feedback across social channels, and escalate feedback to the ORM team when necessary. Reporting and Analytics: Maintain social media reports on a weekly/monthly basis, providing insights and updates to the management team. Measure campaign performance and adjust strategies accordingly. Skills & Requirements: Educational Qualification: Bachelor s degree in Business Administration or a related field; Master s degree preferred. Experience: Demonstrable 2+ years of experience in business social media management. Strong understanding of the social media landscape and how to leverage it for brand marketing. Creative Skills: Strong portfolio showcasing creative, advertising, social media, or brand marketing work. Passion for creating social-first content with a strategic mindset on execution. Technical Skills: Proficient in social media publishing tools (Hootsuite, Buffer, etc.). Experience with paid campaigns on Facebook, LinkedIn, and Twitter. B2B marketing and familiarity with video production are a plus. Communication Skills: Excellent written and verbal communication skills in English. Digital Marketing Knowledge: Deep understanding of digital marketing best practices, including content management, brand voice, and customer personas. Social Media Expertise: Experience running campaigns across mediums such as Facebook, LinkedIn, Twitter, Pinterest, and Instagram is a plus. Why Should You Apply?: Dynamic Work Environment: Collaborate with creative and marketing professionals in a fast-paced environment. Growth Opportunities: Opportunity to grow and develop digital marketing skills while contributing to the success of the brand. Innovation-Driven Culture: Work with a team that encourages creativity and innovation in digital marketing strategies. If you re passionate about social media marketing, creating innovative content, and have a proven track record in digital marketing, then apply now! We re excited to have you join our team and bring new ideas to the table. Qualification : Bachelors degree in Business Administration or a related field; Masters degree preferred.

Power the Future with Us! Location: Bengaluru, India Reporting to: Service Manager SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, operating in 34 countries with millions of installations across 133+ nations. Our innovative portfolio includes solar inverters, battery storage, EV charging, backup systems, and complete home energy management solutions. We are looking for a dynamic and experienced Language Trainer to enhance communication skills within our team in Bengaluru. If you have a passion for language training, expertise in dialect coaching, and a knack for helping others improve their language proficiency, we d love to hear from you! Key Responsibilities Develop & deliver customized language training programs based on agents proficiency levels. Provide specialized coaching to improve pronunciation, dialects, and regional accents. Use interactive methods such as multimedia resources and activities for engaging lessons. Assess & evaluate agents progress through tests, quizzes, and personalized feedback. Coach on cultural nuances to enhance language understanding and contextual accuracy. Lead group discussions, workshops, and seminars to refine conversational and presentation skills. Identify learning gaps and provide constructive feedback for improvement. Stay updated on the latest language training methodologies and tools to enhance training quality. Job Requirements 2+ years of experience in language training. Proven expertise in dialect coaching. Strong verbal and written communication skills. Excellent multitasking abilities and adaptability. Ability to identify learning gaps and provide effective feedback. Bachelor s degree in Language, Education, or a related field (preferred). Be part of a global leader in clean energy innovation. Career growth & skill development opportunities. Regular training & upskilling programs. Work in a diverse and inclusive environment. At SolarEdge, we recognize that our strength lies in our people. Join us and help shape a future where clean, green energy powers the world! Apply now and be a part of our mission! Qualification : Bachelors degree in Language, Education, or a related field

Job Overview: Titan is seeking a dynamic and results-driven professional to lead, scale, and grow its cross-country E-commerce operations. This role will focus on expanding brand-owned E-commerce sites globally, managing brand-owned marketplaces internationally, and spearheading outright marketplace channels in the UAE. The ideal candidate will possess a strong background in revenue growth, P&L management, and performance marketing within the E-commerce space. Key Responsibilities: E-Commerce Channel Expansion: Strategize and execute the growth of Titan s E-commerce channels, including global brand-owned sites and marketplaces. Lead the development of outright marketplace channels within the UAE. Revenue Growth & P&L Management: Manage the revenue P&L for Titan s cross-country E-commerce channels. Drive consistent revenue growth across multiple E-commerce platforms, ensuring profitability and sustainability. Digital Presence in UAE: Build and enhance Titan s digital presence in the UAE, focusing on the Eyewear and Watches categories. Integrate online and offline efforts to drive customer engagement and lead conversion. Retail Integration: Translate online traction into actionable retail leads and collaborate with on-ground staff to optimize conversion rates. Performance Marketing: Lead performance marketing initiatives to optimize customer acquisition, retention, and engagement. Product and Supply Chain Coordination: Oversee product availability and supply chain efficiency to meet the demands of all E-commerce channels. Qualifications: Proven track record of scaling E-commerce channels across diverse geographies. Expertise in managing E-commerce P&L and driving revenue growth. Strong understanding of digital marketing strategies, including performance marketing. Experience in integrating online and offline sales channels for cohesive customer experiences. Exceptional leadership and collaboration skills to work with cross-functional teams. Preferred Skills: Knowledge of the UAE retail and E-commerce landscape. Experience in the Eyewear and Watches categories is a plus. Location: The position will be based in Bangalore, Karnataka.

Senior Product Designer Location: Bengaluru About Us: Observe.AI Observe.AI is a leading AI-powered platform transforming customer experience through intelligent automation. Our platform enables enterprises to deploy AI agents that seamlessly manage customer interactions, providing natural, human-like conversations with predictable outcomes. By combining advanced speech understanding, workflow automation, and enterprise-grade governance, Observe.AI enhances both human and AI agent performance. Our clients, including DoorDash, Affordable Care, Signify Health, and Verida, rely on Observe.AI to revolutionize their customer experiences, accelerating service delivery, boosting operational efficiency, and building stronger customer loyalty across all communication channels. As a member of the Product Design Team, you ll collaborate with a diverse group of talented individuals. We are committed to cultivating a strong design culture one that emphasizes collaboration, mentorship, and design excellence. Here, your work will directly influence product strategy, improve workflows, and help set new industry standards for user experience. As a Senior Product Designer, you ll play a pivotal role in shaping the user experience and interface of our products, bringing designs to life that empower our users and push the boundaries of the AI-powered solutions we deliver. What You ll Be Doing: Lead Design Solutions: Take ownership of design projects across multiple product areas, creating scalable and flexible design systems that enhance user experiences. Product Vision & Strategy: Help refine and define the long-term design direction of our products, working both independently and collaboratively with cross-functional teams to set strategic design goals. User Research & Data-Driven Design: Utilize qualitative and quantitative research to inform design decisions, ensuring solutions effectively meet user needs and solve real-world problems. Visual & Interaction Design Excellence: Create polished, high-quality, visually appealing, and user-friendly designs. Consider accessibility, responsiveness, and edge cases to ensure optimal usability. Design Systems Contribution: Help evolve and improve our design systems, contributing to consistency and efficiency across Observe.AI s platform. Cross-Functional Collaboration: Work closely with product managers, engineers, and other stakeholders to ensure seamless execution from initial concept to final implementation. Mentorship & Leadership: Guide and mentor junior designers, sharing expertise and fostering a culture of design excellence within the team. What You ll Bring to the Role: 7-9+ years of experience in UX/UI or Product Design, with a strong portfolio demonstrating impactful design work across complex projects. Experience designing Large Language Model (LLM)-powered products such as chatbots, voicebots, or other AI-driven solutions. Domain knowledge in the Contact Center Industry, with an understanding of its unique challenges and user needs. Expertise in user-centered design, interaction design, and usability best practices. Experience contributing to or building design systems and scalable UI frameworks. Ability to simplify complex problems into clear, elegant solutions with a solid understanding of information architecture and workflow design. Strong storytelling and communication skills, with the ability to present design rationale and influence stakeholders at all levels of the organization. Experience conducting user research, analyzing data, and using insights to drive product improvements. A proactive, self-starter mindset able to drive projects independently while collaborating effectively with cross-functional teams. Compensation, Benefits, and Perks: Medical Insurance: Comprehensive coverage, including free online doctor consultations. Leave Policies: Generous annual leave (national & festive holidays), privilege leave, sick leave, and parental leave. Learning & Development: A dedicated fund to support your continuous learning and professional growth. Flexible Benefit Plans: Tax exemptions (e.g., Meal card, PF) to optimize your benefits. Cultural Engagement: Fun events to build team culture and foster a strong work environment. How to Apply: To be considered for this role, please submit your resume and portfolio through our career portal or LinkedIn. If your portfolio requires a password, please provide it. We are particularly interested in seeing: Clear problem definitions based on research. Your creative process for developing solutions. Strong rationale behind design decisions. Polished UI & interaction designs that address defined problems.

Infrastructure Security Leader Location: Bengaluru About Us: Observe.AI Observe.AI is the leading AI-powered platform for customer experience, enabling enterprises to automate customer interactions using AI agents. Our platform ensures natural conversations, delivering predictable outcomes, and is trusted by top companies like DoorDash, Affordable Care, Signify Health, and Verida. Observe.AI blends advanced speech understanding, workflow automation, and enterprise-grade governance to deliver end-to-end AI solutions that optimize both human and AI interactions, providing insights for coaching and quality management. At Observe.AI, we re on a mission to transform customer experiences through AI. As a founding member of our Infrastructure/Cloud Security team, you will have the opportunity to shape and design cloud security from the ground up for a platform trusted by over 80 million users. Reporting directly to the VP of Information Security, you will drive a defense-in-depth approach across infrastructure, IAM, and networks. This is a unique, zero-to-one role where you ll define security strategy, mentor the team, and make a long-lasting impact in a fast-growing AI company. What You ll Be Doing: Security Strategy Development: Design and document security policies, reference architectures, design patterns, and roadmaps to protect our platform. Secure Access & Network Design: Lead efforts to design secure access controls and networks for production environments. Cross-Department Leadership: Collaborate with Corporate IT to implement security measures within the corporate environment. Defense-in-Depth: Implement network segmentation, firewall configurations, VPNs, and deep packet inspection to minimize impact from security incidents. AWS Infrastructure Security: Re-architect AWS infrastructure to enhance security, ensuring that networks, VPCs, and security configurations are optimized. Vulnerability Management: Identify tools and technologies to scan networks, OS, and infrastructure for vulnerabilities, and work with SRE teams to remediate identified risks. Security Compliance: Represent Infrastructure Security in PCI, SOC, ISO, HITRUST, and other regulatory audits, ensuring compliance. Collaborative Design: Partner with engineering teams and architects to ensure infrastructure designs meet both business and security requirements. Stakeholder Collaboration: Work with other teams to integrate up-to-date security features and infrastructure designs across the organization. What You ll Bring to the Role: 9+ years of experience in Software Engineering, Network Security, and AWS Security. Proven track record in designing and implementing secure Cloud Infrastructure, Network Security, and Corporate IT Security. Experience at a SaaS product company with hands-on knowledge of cloud security. Leadership experience in managing Infrastructure Security teams or Security-Focused SRE teams. Strong understanding of network designs, protocols, and certifications like CCNA (or similar). Ability to handle multiple, high-priority projects simultaneously while maintaining focus and quality. Comfort with working off-hours to handle security incidents in a dynamic, fast-paced environment. First-hand experience with major cloud providers, specifically AWS. Deep understanding of large-scale systems and N-tier architectures. Excellent communication skills, able to effectively influence and collaborate with stakeholders across the organization. Perks & Benefits: Medical Insurance: Comprehensive options, including free online doctor consultations. Leave Policies: Yearly privilege and sick leaves as per Karnataka S&E Act, along with generous national, festive, and parental leave. Learning & Development: Access to a fund that supports continuous learning and professional growth. Flexible Benefits: Tax exemptions for meals, PF, etc., along with other flexible benefit plans. Team Culture: Fun events to foster collaboration and culture across the organization.

Lead Machine Learning Engineer - NLP Location: Bengaluru About Us: Observe.AI Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel. You will be shaping how AI transforms real-world challenges in the contact center space. As part of our world-class ML team, you ll work on developing cutting-edge LLM-powered solutions & Agentic AI, building end-to-end processing pipelines, and handling production challenges at scale millions of interactions daily. If you are truly an engineer at heart, excited about turning breakthroughs in multi-agent systems, LLMs, NLP, and ML into practical outcomes through applied research, and building scalable production systems, you will feel right at home. You ll also have the opportunity to publish in top conferences, and influence Observe.AI s product and platform strategy. What you ll be doing Design & develop state-of-the-art LLM-powered AI capabilities and Agentic AI/ Multi-agent systems end-to-end, from ideation to production for Observe.AI s product offerings, in a fast-paced startup environment. Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including LLMs and LLM-powered technologies/ paradigms, including Agentic AI. Build/ maintain highly scalable production systems that power AI capabilities on Observe.AI product/ platform. Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale. Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders. Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities. Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of Observe.AI platform. Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc. What you ll bring to the role Education: Bachelor s or Master s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP/ NLU. An engineering mindset with the competencies of an applied scientist. 5+ years of industry experience in building large-scale NLP/ NLU systems, with recent experience in building LLM-powered applications and Agentic systems. Strong understanding of the fundamentals of ML and NLP/ NLU, and practical aspects of building ML systems in production. Good understanding of recent advances in building LLM-powered applications, and multi-agent systems at scale. Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch, Tensorflow, HuggingFace, etc., and deploying/ maintaining scalable machine learning systems in production. Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development. Excellent communication, collaboration skills, and presentation skills. Experience with Spoken Language Understanding is a plus. Published papers in top NLP/ NLU conferences or workshops are a plus. Relevant open-source contributions are a plus. Perks & Benefits Medical Insurance: Excellent options and free online doctor consultations. Leave Policies: Yearly privilege and sick leaves as per Karnataka S&E Act, generous holidays (National and Festive) recognition and parental leave policies. Learning & Development fund to support your continuous learning journey and professional development. Fun events to build culture across the organization. Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.). Qualification : Bachelors or Masters degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP/ NLU

Software Development Engineer III Location: Bengaluru About Us: Observe.AI Observe.AI is a leading AI-powered platform revolutionizing customer experience. We enable enterprises to deploy AI agents that automate customer interactions, creating natural conversations and delivering predictable outcomes. Combining advanced speech understanding, workflow automation, and enterprise-grade governance, our platform empowers teams to guide and augment human agents with AI copilots, and analyze 100% of both human and AI interactions for insights, coaching, and quality management. Companies such as DoorDash, Affordable Care, Signify Health, and Verida rely on Observe.AI to accelerate service speed, increase operational efficiency, and strengthen customer loyalty across all communication channels. At Observe.AI, you will be building the backend that powers AI agents, transforming customer service for global enterprises. You'll work on high-scale, complex systems where your contributions have a direct and visible impact. In a culture that emphasizes speed, innovation, and ownership, this is your chance to sharpen your skills, drive forward innovation, and shape the future of AI-powered customer experiences. You will collaborate closely with product, design, and engineering leaders to define the technical roadmap and build solutions that matter. If you are looking for an environment where your ideas drive innovation, your expertise shapes the platform s future, and your growth is fueled by working with brilliant peers, Observe.AI is the place for you. What You ll Be Doing: AI Agent Development: Contribute to building and deploying AI agents (Voice Agents, Chat Agents, and Copilots) at enterprise scale for customer service. Full Application Lifecycle: Design, code, test, deploy, and debug applications with a high focus on quality throughout the entire lifecycle. Collaborative Roadmap Creation: Work with product and design teams to translate product goals into clear, actionable technical roadmaps. Reusable Code Development: Create reusable code, frameworks, and libraries to accelerate development, ensuring consistency across multiple projects. Optimization: Optimize applications for speed, scalability, and reliability, proactively addressing bottlenecks and performance issues. Security & Data Protection: Implement robust security measures and data protection practices to safeguard customer data and sensitive information. Scalable Data Storage: Design and manage scalable data storage solutions to ensure efficiency, reliability, and long-term maintainability. Efficient Data Pipelines: Build and scale data pipelines to process large volumes of data accurately and efficiently. Team Leadership: Review work of other team members, provide feedback, and lead by example across all aspects of the development lifecycle. Thought Leadership: Represent Observe.AI at tech conferences, demonstrating thought leadership and presenting solutions to complex challenges. What You ll Bring to the Role: 6-9 years of experience in building large-scale products with a strong track record of delivering high-quality solutions. Expertise in Python (with immediate proficiency), and familiarity with other high-level languages such as Java, Golang, or similar. Solid experience with SQL or NoSQL databases (e.g., Postgres, MongoDB, Cassandra). In-depth knowledge of asynchronous communication tools like Kafka, SQS, Temporal, etc. Understanding of popular caching tools such as Ehcache, Memcache, Redis. A customer-first mindset with the ability to adapt quickly in a fast-paced environment. Strong problem-solving skills and the ability to think and communicate from first principles. Open-mindedness to learning new technologies and staying current with industry trends. Perks & Benefits: Medical Insurance: Comprehensive medical coverage with free online doctor consultations. Leave Policies: Generous leave options, including privilege and sick leave as per Karnataka S&E Act, national and festive holidays, and parental leave. Learning & Development: A dedicated fund for continuous learning and professional development. Flexible Benefits: Tax-saving benefits (e.g., meal cards, PF, etc.) and flexible benefit plans. Team Culture: Regular fun events to promote collaboration and build company culture.

Operations Executive Travel (CST Operations) Location: Bangalore, Karnataka Department: Travel Business Team Employment Type: Full-Time | On-site | Rotational Shifts About Paytm Paytm is India s leading digital payments and financial services platform. As a pioneer of the mobile QR revolution, our mission is to empower millions of Indians by integrating them into the formal economy through technology. With over 500 million users and 21 million merchants, we are redefining financial access and commerce in India. About the Team Our Travel Operations Team plays a vital role in ensuring superior customer experience and backend support for our growing B2C travel business. The team focuses on revenue and vendor management, driving efficiencies, and building profitable travel offerings. About the Role As an Operations Executive Travel, you will be responsible for delivering seamless backend support for our customers. You ll handle travel-related queries, process ticketing and refunds, and work across GDS and LCC airlines while ensuring a high level of customer satisfaction. Key Responsibilities Operate in a 24/6 rotational shift environment supporting domestic and international travel bookings. Manage backend operations via Freshdesk, phone, and internal systems. Handle ticketing, re-issuance, refunds, and escalations across GDS and LCC airlines. Provide high-quality resolution and travel guidance to customers. Maintain high customer satisfaction (CSAT) by resolving queries efficiently and professionally. Support and mentor junior team members when needed. Skills & Qualifications Excellent verbal and written communication skills. 0 1 year of experience in a travel agency or travel operations (freshers welcome). Familiarity with domestic and international travel booking systems is a plus. Proactive, adaptable, and willing to learn in a fast-paced environment. Strong tech proficiency for using internal tools, researching travel options, and process handling. Educational Qualification: MBA preferred. Be part of India s largest and fastest-growing digital ecosystem. Work in a dynamic, inclusive, and fun-first culture that values innovation and collaboration. Grow your career with exposure to top travel partners, tools, and training. Enjoy flexible work practices and a team-driven environment. Compensation & Perks We believe in rewarding talent and performance. As part of Paytm, you ll have access to growth opportunities, continuous learning, and the chance to create wealth by contributing to India s biggest fintech success story. Apply now to be part of the digital revolution in travel with Paytm!

Competitive Technical Research Analyst Location: Bangalore, India Job Summary Rubrik is seeking a Competitive Technical Research Analyst to empower our sales teams with strategic competitive intelligence. You will be instrumental in maintaining internal collateral, developing battle cards, presentations, and delivering impactful sales training that highlights Rubrik s strengths against competitors. You will collaborate closely with sales, product marketing, and product management teams to provide up-to-date market insights and help Rubrik stay ahead in the data protection and cybersecurity space. Key Responsibilities Collaborate with Sales Enablement to develop sales tools such as cheat sheets, presentations, and training materials. Work alongside Field Enablement and Field Success teams to integrate competitive strategies into sales plays. Develop defensible, data-backed competitive analyses showcasing Rubrik s advantages over competitors. Provide quarterly competitive landscape reports through detailed data analysis and feedback. Deliver day-zero competitive intelligence support on new Rubrik product features and competitive feature sets. Produce in-depth documentation comparing Rubrik solutions with competing products for internal teams. Partner with Product Management and Marketing to create collateral supporting demand generation efforts. Required Qualifications 5+ years in a sales engineer, solution architect, or quota-carrying role within a field sales team. Experience with data protection solutions such as Cohesity DataProtect, Veeam Backup & Recovery, Dell EMC IDPA/DataProtect, Veritas NetBackup, or Commvault. Familiarity with protecting unstructured data from On-Prem NAS and Cloud Object Storage. Experience crafting technical presentations for sales and customer education. Solid understanding of cloud computing architectures and SaaS application protection focused on cyber resilience. Strong knowledge of customer pain points around data protection and cyber resilience. Excellent collaboration skills to drive projects across teams. Ability to analyze competitor products, strategies, and messaging effectively. Skill in translating technical features into compelling business value propositions. High energy and a speed of sales mindset to act with urgency and curiosity. Rubrik (NYSE: RBRK) is on a mission to secure the world s data. With Zero Trust Data Security , we help organizations build resilience against cyberattacks, insider threats, and operational disruptions. Our Security Cloud, powered by machine learning, protects data across enterprise, cloud, and SaaS applications ensuring data integrity, availability, and rapid recovery.

Senior Software Engineer Google Ads Location: Bengaluru, Karnataka, India Company: Google Minimum Qualifications Bachelor s degree or equivalent practical experience. 5+ years of experience in software development using one or more programming languages. Strong understanding of data structures and algorithms. 3+ years of experience in testing, maintaining, or launching software products. 1+ year of experience in software design and architecture. Preferred Qualifications Master s degree or PhD in Computer Science or a related technical field. 1+ year of experience in a technical leadership role. Experience developing accessible technologies. About the Role Google s software engineers are at the core of building next-generation technologies that shape the way billions of users interact with information and each other. This role demands versatility, a strong grasp of core computer science concepts, and a readiness to solve challenges across the technology stack. As a Senior Software Engineer in the Google Ads team, you will work on products that power the open internet and connect advertisers with billions of users worldwide. You ll design and develop solutions across domains including search, display, shopping, travel, video advertising, and analytics. Your work will help businesses of all sizes from local startups to global enterprises achieve measurable results with trusted, impactful advertising tools. Key Responsibilities Design, develop, test, deploy, and maintain scalable software solutions. Write clean, efficient, and well-tested code for product or system development. Participate in and/or lead design and architecture reviews to assess and choose optimal technologies. Review code written by peers to ensure adherence to best practices regarding style, testability, and performance. Troubleshoot and resolve system or product issues through root cause analysis of hardware, network, or software components. Maintain and contribute to internal documentation and educational materials; adapt content based on user feedback and product changes. Qualification : Bachelors degree or equivalent practical experience.

LMS Administrator Location: Bangalore Company: Pharmed Industry: Pharmaceutical Employment Type: Full-time About the Role: We are seeking a dedicated LMS Administrator to manage and enhance our Learning Management System (LMS) for employee training and development. This role is pivotal in ensuring the smooth operation, maintenance, and optimization of the LMS, while supporting trainers and the entire sales team throughout their learning journey. Key Responsibilities: LMS Management: Oversee the daily administration, configuration, and troubleshooting of the LMS to ensure its optimal performance. User Support: Provide technical support to learners, trainers, and stakeholders, resolving any LMS-related issues in a timely manner. Content Management: Upload, update, and organize training modules, courses, and assessments in the LMS to ensure content is accessible and up to date. Data & Reporting: Generate and analyze training reports, track employee progress, and provide actionable insights to the training team. Compliance & Security: Ensure that the LMS complies with data security, compliance, and company policies. Integration & Enhancement: Work with IT teams to integrate the LMS with other enterprise systems and recommend improvements to enhance functionality and user experience. Trainer & Employee Support: Conduct LMS orientation sessions, create user guides, and assist trainers in using the platform effectively. Qualifications & Experience: Bachelor s degree in IT, HR, Education, or a related field. 1-3 years of experience in LMS administration, preferably in a corporate training or pharmaceutical environment. Strong technical proficiency with LMS platforms (e.g., Moodle, SAP SuccessFactors, Cornerstone, or similar). Familiarity with SCORM, xAPI, and other e-learning standards. Excellent problem-solving, communication, and organizational skills. Ability to analyze data and generate insightful reports. Opportunity to contribute to the growth and development of employees in a dynamic industry. Work with a passionate training team in a company that values learning and innovation. Competitive salary, benefits, and career growth opportunities. Qualification : Bachelors degree in IT, HR, Education, or a related field.

Job Title: Digital Marketer Location: Bangalore (On-site; full-time) About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women s safety geo-tracking app into a globally recognized logistics optimization platform. Our technology has empowered enterprises such as Unilever and Nestl to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics. Job Overview: About the Role We re transforming the way businesses connect with audiences through digital distribution strategies. We are seeking a seasoned professional to lead our digital distribution function, overseeing paid campaigns and multi-channel content delivery that drive measurable impact. In this role, you will architect and execute strategic digital campaigns across platforms such as Google Ads, Meta Ads, and LinkedIn Ads, ensuring every initiative delivers maximum ROI while enhancing our brand s reach and influence. Key Responsibilities: Campaign Strategy & Execution: Design, implement, and refine comprehensive digital distribution strategies that integrate paid, earned, and organic channels. Performance Management: Oversee campaign budgets, bidding strategies, A/B testing, and data analysis to optimize performance and drive conversion metrics. Content Amplification: Collaborate with creative and content teams to ensure high-impact messaging is distributed effectively across digital channels. Stakeholder Collaboration: Act as a strategic partner to internal teams, delivering actionable insights and aligning distribution efforts with broader business objectives. Qualifications: 5 7 years of robust experience in digital performance marketing and distribution strategy, ideally with exposure to large-scale campaigns. Expertise in managing digital advertising platforms, including Google Ads, Meta Ads, and LinkedIn Ads, coupled with a strong analytical foundation using tools like Google Analytics and advanced tracking methodologies. Proven ability to develop and execute strategies that balance creativity with data-driven decision making. Exceptional communication, project management, and leadership skills, with a track record of delivering high-impact results in dynamic, fast-paced environments. Join Locus and become part of a visionary team that is redefining logistics through innovation and smart distribution. We provide competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will drive both your growth and that of the organization. Locus is an equal opportunity employer dedicated to creating a diverse and inclusive workplace.

Join Firstsource and Make a Difference in Customer Service! At Firstsource Solutions, we are a leading provider of Business Process Management (BPM) services, offering transformative solutions to help clients stay ahead in an ever-evolving world. As trusted partners to over 100 global brands, we are committed to delivering exceptional results through efficiency, insights, and superior service. If you're looking to make an impact and be part of a company that values both personal and professional growth, Firstsource is the place for you. We re currently seeking dedicated and motivated individuals for the Customer Service Associate role! Job Title: Associate / Sr Associate Email/Chat Support Location: Full-Time Function/Department: Operations Grade: H2 Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will be on the frontlines, providing exceptional support to our customers via phone, email, and chat. Your role is crucial in delivering high-quality service, resolving customer issues, and ensuring a positive experience for every customer you interact with. You will be an ambassador of our brand, focusing on building strong customer relationships while maintaining the highest standards of service. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely, professional, and effective manner, providing accurate information and solutions. Issue Resolution: Handle customer concerns, including inquiries, product/service issues, billing questions, and general concerns, ensuring resolution with empathy and clarity. Empathy & Communication: Demonstrate understanding and patience when addressing customer needs, ensuring every customer feels heard and valued. Follow-Up: Proactively follow up with customers to ensure their issues have been fully resolved and they are satisfied with the solution. Escalation: For complex issues, escalate to relevant teams or supervisors for quick and effective resolution. Adherence to SLAs: Ensure service level agreements (SLAs) and quality standards are consistently met or exceeded. Compliance: Ensure all actions comply with company policies and regulations, particularly around data protection. Problem Solving: Analyze customer problems, identify root causes, and implement appropriate solutions. Collaboration: Work closely with internal teams to resolve issues that require cross-functional support. Product Knowledge: Stay up-to-date on products and services to provide accurate and relevant information. Record Keeping: Maintain clear, detailed records of customer interactions for accurate documentation. Training & Development: Participate in training to improve customer service skills and problem-solving abilities. Process Improvement: Provide valuable feedback to improve service efficiency and customer satisfaction. Expected Key Results: Achieve high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Consistently meet or exceed quality scores and process-specific metrics. Ensure compliance with standard operating procedures (SOPs). Maintain adherence to scheduled hours and operational guidelines. Preferred Educational Qualifications: Graduate Freshers, or Undergraduates with 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is beneficial, especially in a fast-paced, dynamic environment. Competencies & Skills: Communication Skills: Strong English communication skills (both written and verbal). Proficiency in additional European languages is a plus. Customer Service Orientation: Passionate about delivering excellent service and maintaining a calm, composed demeanor, even in challenging situations. Technical Skills: Familiarity with customer service tools, ticketing systems, and CRM software is advantageous. Empathy: Ability to understand customer concerns and respond with patience and care. Adaptability: Flexibility to handle dynamic work environments and changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, as part of a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across various industries including Healthcare, Telecommunications, and Banking. Career Growth: Be part of a team that values professional development and offers continuous learning opportunities. Work Flexibility: Embrace the freedom of a dynamic and flexible work environment. Inclusive Culture: Firstsource is committed to diversity and inclusion, creating a workplace where every employee can thrive.

Join Us in Revolutionizing the Data Storage Industry We re at the forefront of a transformative tech movement, fundamentally reshaping the data storage industry. At Pure Storage, you ll have the chance to lead with innovative thinking, grow alongside us, and collaborate with the smartest team in the industry. If you re ready to make a lasting impact and seize boundless opportunities, come join us! SHOULD YOU ACCEPT THIS CHALLENGE... As an Instructional Designer, you will create high-impact learning experiences that empower our partners. This role is critical in designing, developing, and delivering training programs that provide our partners with the knowledge and skills necessary to succeed with our products, solutions, and go-to-market strategies. Working as part of the GTM & Partner Experience team, you will design scalable, engaging learning solutions that drive partner adoption, sales effectiveness, and technical expertise. You'll collaborate cross-functionally with Subject Matter Experts (SMEs), partner managers, sales, and technical teams to ensure the training aligns with business goals and partner needs. In This Role, You Will: Develop structured learning courses and paths tailored to various partner personas (e.g., sales, technical sales, marketing, operations, executives), ensuring they have the right knowledge to drive business success. Design and develop effective and engaging learning modules using Articulate 360, incorporating videos, simulations, and instructional best practices. Convert complex content into clear, concise, and engaging training materials, such as e-learning modules, instructor-led training, job aids, videos, infographics, simulations, and assessments. Collaborate with SMEs to gather and refine content that aligns with learning objectives. Apply instructional design models (e.g., ADDIE, SAM), gamification, and interactive learning strategies to create impactful experiences. Utilize our Intellum LMS (Learning Management System) to publish, track, and manage learning content. Develop assessments to measure learning outcomes and knowledge retention. Continuously evaluate training effectiveness using metrics, data, and partner feedback to assess engagement, course completion rates, and learning impact, iterating on content as needed. Stay updated on trends in instructional design, e-learning technologies, and gamification to enhance training programs. What You ll Need to Bring to This Role: Basic Qualifications: Bachelor s or Master s degree in Instructional Design, Learning & Development, Education, or a related field. 12+ years of experience in instructional design, curriculum development, or e-learning development. Proficiency in e-learning authoring tools (Articulate Storyline, Rise, Captivate, Camtasia, Vyond, etc.) is a plus. Familiarity with Intellum LMS or similar learning platforms, and SCORM-compliant content. Experience designing training programs for partners, channel sales, or reseller networks. Strong writing, communication, and project management skills. Ability to translate complex technical and sales topics into engaging, digestible learning experiences for partners. Solid understanding of adult learning principles, instructional methodologies, and training needs analysis. Excellent project management skills, attention to detail, and the ability to meet deadlines. What You Can Expect from Us: Pure Innovation: We celebrate those who think critically, embrace challenges, and aspire to be trailblazers. Pure Growth: We provide the space and support for you to grow alongside us and contribute meaningfully. Pure Storage has been recognized as one of Fortune's Best Large Workplaces in the Bay Area, Fortune s Best Workplaces for Millennials, and certified as a Great Place to Work. Pure Team: We build each other up, setting aside egos for the greater good. Additionally, we understand the importance of a healthy work-life balance and offer various perks, including flexible time off, wellness resources, and company-sponsored team events. For more details, check out purebenefits.com. Qualification : Bachelors or Masters degree in Instructional Design, Learning & Development, Education, or related field.