Operation Jobs in Bengaluru

Video Editor Location: Bengaluru Type: Full-Time Experience Required: 1 2 Years Role Overview: Visual Storytelling & Performance We are seeking a Video Editor with a passion for high-impact visual storytelling. You will collaborate with our creative team to conceptualize and produce video content for social media and performance marketing. From managing equipment on-set to final color grading and motion graphics, you will bring fresh, trend-savvy ideas to life. Technical Toolset & Production Skills Post-Production Mastery: Editing: Expert-level non-linear editing using Adobe Premiere Pro. Motion Graphics: Ability to create clean, basic animations in Adobe After Effects. Platform Delivery: Proven experience producing short-form content (Instagram Reels, YouTube Shorts) that captures attention within the first 3 seconds. On-Set Production: Camera Operation: Hands-on experience operating and managing professional camera equipment. Shoot Logistics: Competency in equipment handling, lighting basics, and guiding team members during a shoot. Execution: Ability to translate a creative brief into a practical shooting and editing plan. Key Responsibilities Content Creation: Edit and produce high-quality timeline-based content tailored for social media performance. Trend Integration: Stay ahead of social media trends to implement innovative shooting and editing techniques. Creative Collaboration: Brainstorm with the creative team to refine concepts and ensure alignment with client objectives. Project Management: Advise on execution strategies to ensure all content is delivered on time and to a high standard. 1 2 years of experience, preferably within an agency or production house. A strong understanding of modern shooting/editing styles (fast cuts, trending transitions, etc.). A collaborative mindset that welcomes constructive feedback to achieve the best final output. Ability to thrive under tight deadlines while maintaining an eye for detail.

Position: Control Design Lead Department: Automation Department Reporting To: Senior Manager - Automation Location: Bengaluru Key Responsibilities Project Involvement: Actively participate in the Preliminary Stage Meeting (PSM) to evaluate existing sites, equipment, components, processes, and collaborate with customer representatives alongside the Project Leader (PL). System Requirements: Work closely with the PL to understand mechanical and application system requirements and ensure they align with project objectives. Control System Design: Design complete electrical and control systems, including: Wiring diagrams Panel diagrams Flowcharts of operational sequences (CNC & PLC) Operating logic, I/O assignments, sequence of operation, error & exception conditions, and safety interlocks. Program Development: Develop CNC/Robot programs, HMI, and PLC ladder logic based on project needs. Design Documentation: Prepare DAP (Design Approval Package) drawings in accordance with the provided checklist. Ensure the creation of detailed Bill of Materials (BOM) and Critical Bought Out Material (CBOM) lists, adhering to target costs. Release panel and machine wiring diagrams for manufacturing. Generate and track micro-schedules and sub-milestones in design activities to meet timelines. Design Review & Compliance: Review designs individually or with a competent team for correctness, completeness, and suitability, ensuring compliance with application-specific checklists. Proactive Project Support: Provide support during the build, testing, and trials. Address design modifications and handle User Requirement Change Requests (UCR), System Change Requests (SCR), and Engineering Change Requests (ECR). Documentation and Manuals: Develop panel layouts, field wiring diagrams, and basic user manuals (including startup/shutdown sequences, diagnostics, and programmed cycles). Collaboration: Work closely with assembly and design engineers to guide and support throughout the design and manufacturing phases. Skills and Expertise PLC Programming: Expertise in PLC code development with experience in multi-PLC systems (e.g., AB, Siemens, Mitsubishi, etc.). Motion Control Systems: Experience with motion control and CNC Gantry GCode software development. User Interface Development: Ability to design and develop user interfaces for operational ease. System Design: Proficiency in flowchart creation and application development. Professional Expertise: Experience in control systems including CNC, PLC, robotics, drives, servo systems, HMI, IoT, etc. Qualifications Essential: Bachelor s degree or Diploma in Electrical, Mechatronics, Instrumentation, or related fields. Experience: 6-10 years total professional experience. 3-6 years of relevant experience in control system design, automation, or related fields. Qualification : Bachelors degree or Diploma in Electrical, Mechatronics, Instrumentation, or related fields

Position: Manufacturing Supervisor Location: Bengaluru Employment Type: Full-Time Job Overview We are seeking a detail-oriented and experienced Manufacturing Supervisor to manage daily production operations in our **3D printing facility**. The role includes overseeing the production team, maintaining equipment efficiency, ensuring quality standards, and optimizing workflows to meet project deadlines. Key Responsibilities Production Supervision & Planning Manage **day-to-day manufacturing operations** on the 3D printing production floor. Plan and schedule production tasks to meet delivery timelines. Monitor workflow, identify bottlenecks, and ensure production schedules are met. Equipment & Process Management Supervise setup, calibration, and maintenance of **3D printers, CNC machines**, and related equipment. Conduct routine inspections and diagnostic tests to ensure machine reliability. Troubleshoot equipment issues promptly and coordinate repairs to **minimize downtime**. Quality Control & Documentation Ensure all products meet **company quality standards** and customer specifications. Maintain accurate documentation of production processes, maintenance logs, and service records. Inventory & Resource Management Monitor **raw materials, consumables, and spare parts** availability. Coordinate timely procurement to avoid shortages. Implement material optimization practices to **reduce waste and control costs**. Process Improvement & Efficiency Analyze manufacturing processes to enhance productivity and reduce operational costs. Implement **preventive maintenance plans** to avoid costly breakdowns. Compliance & Safety Ensure adherence to industry regulations, company policies, and **safety protocols**. Maintain a clean, organized, and hazard-free work environment. Key Skills & Requirements Education: Diploma or Degree in **Mechanical, Manufacturing Engineering**, or related field. Experience: Minimum **3 years of experience in manufacturing supervision**; experience in 3D printing or additive manufacturing is preferred. Technical Knowledge: Strong knowledge of **mechanical systems, production processes, and preventive maintenance**. Core Skills: Excellent troubleshooting and problem-solving skills. Leadership: Proven **leadership and team management abilities**. Communication: Strong communication skills and ability to work in a fast-paced environment. Commitment: Commitment to maintaining safety and quality standards. Qualification : Diploma or Degree in Mechanical, Manufacturing Engineering or related field

Senior Facilities Executive Experience: 3 5 years Location: Bengaluru Skills Required Facilities Management, Budget Management, Team Leadership, Vendor Management, Housekeeping Management, English, Kannada Role Overview We are looking for a proactive and detail-oriented Senior Facilities Executive to manage the day-to-day operations of our corporate office in Bengaluru. In this role, you will oversee both the maintenance of office facilities and the smooth operation of soft services. This includes managing housekeeping staff, ensuring cleanliness and upkeep, coordinating events, and handling administrative tasks. Your role will be pivotal in ensuring that the office environment is well-maintained, safe, and conducive to productivity. Key Responsibilities Oversee and manage the cleanliness, maintenance, and upkeep of the office facilities. Supervise and coordinate the housekeeping (HK) staff to ensure a high standard of cleanliness. Manage administrative tasks such as event calendar management, staff briefings, and event coordination. Inspect facilities regularly and address any maintenance issues promptly. Act as the point of contact for vendors and service providers, ensuring timely delivery and adherence to agreements. Coordinate with different departments and stakeholders to ensure that facilities meet operational needs. Ensure adherence to health and safety regulations, including chemical usage and best practices. Monitor and manage facility budgets, ensuring cost-effective solutions and efficient resource use. Requirements 3 5 years of experience in facilities management, soft services, or managing housekeeping teams. Strong communication and interpersonal skills to collaborate effectively with internal teams and external vendors. Attention to detail with a strong focus on cleanliness and maintenance standards. Ability to lead and manage a team while balancing multiple tasks effectively. Knowledge of health and safety regulations, chemical handling, and best facilities management practices. Proficiency in English and Kannada is required. If you're an organized, self-driven individual with the ability to manage multiple facilities tasks and lead a team, we'd love to have you on board.

Supervisor Mechanical Maintenance Location: Bengaluru Department: Mechanical Designation: Supervisor Mechanical Maintenance About the Role Currently, the mechanical department operates with a team of trainee and contractual employees, which presents challenges in effectively completing regular maintenance. To address this, we are looking for an experienced mechanical maintenance professional to strengthen our team. Skills Required Mechanical Maintenance Mechanical Engineering Lubrication Systems Breakdown Analysis Preventive & Predictive Maintenance Hydraulics CNC Maintenance Pneumatic Systems Key Responsibilities Analyze gaps in current maintenance programs to meet safety and operational requirements. Perform regular maintenance checks and troubleshooting to ensure efficient equipment operation. Conduct routine inspections and maintenance of machinery to ensure optimal performance. Repair or replace worn or malfunctioning mechanical parts and equipment. Document maintenance and repair activities with detailed reports on interventions and results. Implement preventive maintenance plans to reduce downtime and extend equipment life. Troubleshoot mechanical system issues and perform necessary repairs promptly. Maintain a strong understanding of mechanical devices, tools, and equipment. Collaborate effectively with team members, demonstrating strong communication and teamwork skills. Maintain comprehensive records of all mechanical maintenance and repairs. Education & Experience Diploma or ITI in Mechanical Engineering or related field. 7 to 8 years of relevant mechanical maintenance experience. Qualification : Diploma or ITI in Mechanical Engineering or related field

Job Title: Network Engineer Experience Required: 3 to 7 years Minimum Qualification: Bachelor of Engineering (BE) Location: Bengaluru Key Skills Network Architecture & Design Network Configuration & Troubleshooting CCNA or Equivalent Certification Routing Protocols: BGP, OSPF Firewalls & Network Security Routers & Switches Layer 2/Layer 3 Technologies IP Planning, QoS, NAT, Load Balancing Vendor Integration & System Testing Job Summary We are seeking a skilled and motivated Network Engineer with 3 7 years of hands-on experience in designing, implementing, and managing network infrastructure. The ideal candidate will possess strong technical knowledge in routing, switching, network security, and integration of multi-vendor systems. Key Responsibilities Design and implement robust network architectures tailored to business needs. Configure and maintain routers, switches, and firewalls across Layer 2 and Layer 3 technologies. Perform IP planning and network design, including the use of virtual routing domains. Implement and manage routing protocols such as BGP and OSPF. Configure and optimize QoS, NAT, and load balancing solutions. Integrate and manage networking components from various vendors. Collaborate with cross-functional teams for product development and system integration. Capture and document system/product requirements, high-level and low-level designs. Handle end-to-end implementation, integration, and configuration of networking subsystems. Work with customers, vendors, and OEMs to ensure smooth deployment and operation. Coordinate with certification agencies for product/documentation approval. Support system installation, commissioning, testing, and troubleshooting in production environments. Qualification : Bachelor of Engineering (BE)

Junior Engineer - Distributed Control Systems (DCS) Location: Bengaluru Experience: 0 - 2 Years Openings: 1 About the Role: As a Junior DCS Engineer, you'll report to the Assistant Manager Engineering Services. Your primary purpose will be to support the complete product lifecycle for DCS applications, focusing on software application development, hardware programming, and crucial commissioning and testing activities. This is a hands-on technical role ideal for someone looking to build their expertise in industrial automation, requiring both analytical skills and a readiness to travel. What You'll Do: HMI Graphic Development: Develop and design Human-Machine Interface (HMI) graphics for DCS systems, ensuring intuitive and effective user interfaces. DCS Software Development: Assist with and learn to develop and program software applications for Distributed Control Systems, with a focus on ABB 800xA. System Programming & Commissioning: Participate in the programming, commissioning, and testing of 800xA systems on-site, gaining practical experience in live environments. Project Lifecycle Support: Support the team across the entire project lifecycle, from initial software development through to final commissioning. Travel: Be prepared to travel to customer sites across India for commissioning activities as needed. What We're Looking For: Educational Qualification: A Bachelor's degree in Electrical and Electronics Engineering (EEE), Instrumentation, Electronics, or Electronics & Communication. Experience: Candidates with 0-2 years of experience in industrial automation, control systems, or relevant project work will be considered. Technical Skills: Good analytical skills to understand and troubleshoot system functionalities. An understanding of the complete project lifecycle from software development to commissioning, especially in ABB 800xA, is highly beneficial. Willingness to learn and grow in a technical environment. Software Proficiency: Strong knowledge of Microsoft Office, Excel, and PowerPoint. Communication: Strong communication skills in English for effective internal and external interactions. Physical Requirements: Must be physically fit and willing to travel to customer locations across all regions of India. If you're a recent graduate or early-career engineer with a passion for DCS systems and eager to launch your career in industrial automation, we encourage you to apply! Qualification : A Bachelor's degree in Electrical and Electronics Engineering (EEE), Instrumentation, Electronics, or Electronics & Communication

Position: Production Engineer Department: Production Location: Bengaluru Role Overview: We are seeking a skilled Production Engineer to manage and optimize the operation of press machines within our production facility. The ideal candidate will ensure smooth, efficient production processes by maintaining equipment, troubleshooting issues, and driving continuous improvement in machine performance and product quality. Key Responsibilities: Oversee the day-to-day operation of press machines, ensuring they run efficiently and meet production targets. Perform routine preventive maintenance to keep press equipment in peak operating condition. Troubleshoot and resolve mechanical, electrical, or operational problems promptly to minimize production downtime. Calibrate and adjust machinery to maintain adherence to quality standards and product specifications. Analyze production data to identify opportunities for enhancing press performance, reducing cycle times, and improving product quality. Respond quickly to mechanical and electrical faults, implementing effective corrective measures. Qualifications & Skills: Bachelor s degree (B.E/B.Tech) in Mechanical Engineering or a relevant diploma. Practical experience in machine operation, maintenance, and troubleshooting in a manufacturing environment. Strong problem-solving skills with the ability to diagnose and fix mechanical and electrical issues efficiently. Knowledge of quality standards and machine calibration techniques. Qualification : Bachelors degree (B.E/B.Tech) in Mechanical Engineering or a relevant diploma.

Job Title: Automation & Instrumentation Engineer Location: Bengaluru Role and Responsibilities Electrical Integration: Integrate CyRo s electrical systems (power supplies, sensors, actuators) with customer equipment and facilities, ensuring seamless compatibility and reliability. Design and implement custom electrical interfaces such as harnesses, connectors, and junction boxes to connect CyRo systems with customer-specific infrastructure (e.g., conveyors, AMRs, SCADA). Configure and validate CyRo s Industrial PC (IPC) and control systems to enable smooth communication with customer devices and networks. Sensor and Actuator Configuration: Configure, calibrate, and optimize CyRo s sensors (vision systems, force-torque sensors) and actuators (grippers, motion controllers, robotic arms) to fulfill application-specific needs. Troubleshoot sensor and actuator performance during integration to ensure alignment with customer workflows. Safety and Compliance: Design and implement safety-rated electrical systems including emergency stop circuits, light curtains, and safety interlocks, adhering to industry standards such as ISO 13849 and IEC 61508. Conduct risk assessments and incorporate protective components like fuses, circuit breakers, and relays to guarantee system safety and reliability. Deployment and Commissioning Support: Support deployment and commissioning of CyRo systems in customer environments, ensuring proper electrical integration and functionality. Diagnose and resolve electrical issues onsite, collaborating with customer teams and internal stakeholders. Assist in validation tests to confirm system performance and compliance in real-world scenarios. Documentation and Training: Prepare detailed documentation including electrical schematics, wiring diagrams, and integration guides for customers. Develop and conduct training sessions for customer teams on operation, maintenance, and troubleshooting of CyRo electrical systems. Maintain accurate records of integration designs, test results, and customer feedback to drive continuous improvement. Skills and Experience Strong proficiency in electrical system design covering wiring, connectors, and power distribution. Experience integrating robotic and automation machinery within industrial customer environments. Hands-on expertise with industrial sensors (vision, force-torque) and actuators (grippers, motion controllers, robots). Solid understanding and implementation experience of industrial communication protocols such as EtherCAT, Modbus, TCP/IP. Familiarity with safety-rated electrical systems and relevant industry standards (ISO, IEC, OSHA). Experience configuring and integrating IPCs, PLCs, and similar control hardware. Proven troubleshooting and optimization skills in live industrial settings. Excellent communication and teamwork abilities for cross-functional collaboration and client interactions. Required Qualifications Bachelor s or Master s degree in Electrical Engineering, Mechatronics, or related disciplines. Minimum 3 years experience in electrical systems design, automation, and system integration. Strong knowledge of industrial communication protocols, safety compliance, and electrical design fundamentals. Demonstrated success in deploying and integrating automation systems in industrial environments. Additional Preferred Qualifications Experience with cobots and industrial robotic arms. Familiarity with LabVIEW and C++ programming. Knowledge of integration with enterprise systems such as WMS, OMS, ERP. Experience with IIoT devices and SCADA systems. Qualification : Bachelors or Masters degree in Electrical Engineering, Mechatronics, or related disciplines.

Job Title: Facilities Manager Location: Bengaluru Role Overview The Facilities Manager ensures the smooth, safe, and sustainable operation of all physical infrastructure and services supporting the organization s activities. This role requires a blend of technical expertise, leadership, strategic vision, and a commitment to sustainability, safety, and operational excellence. Key Responsibilities 1. Communication & Leadership Lead and coordinate teams across maintenance, cleaning, security, and other facility-related functions. Delegate tasks effectively and maintain clear communication channels within teams and with other departments. Propose facility improvements and collaborate with stakeholders to implement solutions. 2. Technical Proficiency & Maintenance Oversee operation and maintenance of facility machinery and systems including electrical systems, HVAC, generators, boilers, and IT infrastructure. Conduct regular assessments and troubleshoot issues promptly to minimize downtime and ensure cost-effective operations. Manage vendor relationships for equipment servicing and maintenance contracts. 3. Safety & Crisis Management Develop and implement safety protocols, emergency response plans, and hazard mitigation strategies. Monitor compliance with safety regulations and standards to provide a secure work environment. Coordinate security services and ensure technological systems (CCTV, alarms, etc.) are operational. 4. Sustainability Initiatives Evaluate and improve energy efficiency across facilities (e.g., lighting, insulation, windows). Implement eco-friendly cleaning practices and promote recycling and waste reduction programs. Conduct sustainability training and hire contractors aligned with environmental goals. 5. Team & Conflict Management Manage schedules, workflow, and performance of maintenance, cleaning, and security teams. Resolve conflicts and promote a collaborative work culture. 6. Budgeting & Financial Oversight Prepare and manage the facilities budget, balancing operational efficiency with cost constraints. Plan for equipment lifecycle management, staffing, training, and other necessary expenditures. 7. Analytical Thinking & Strategic Planning Analyze operational data to optimize resource allocation and process improvements. Conduct risk assessments and safety audits to guide facility enhancements. Set goals aligned with organizational priorities and monitor progress. 8. Networking & Professional Development Build and maintain relationships with vendors, contractors, and industry professionals. Stay updated on emerging technologies, innovations, and regulatory changes affecting facilities management. Leverage network insights to improve facility operations and team capabilities. 9. Vision & Innovation Develop and execute a forward-looking facilities strategy aligned with the company s mission and growth objectives. Promote a culture of continuous improvement and innovation within the facilities team. Required Skills and Qualifications Proven experience in facilities management or related role. Strong technical knowledge of building systems, electrical, HVAC, and maintenance operations. Excellent communication and team leadership skills. Proficient in budgeting, financial planning, and vendor management. Demonstrated ability to manage safety protocols and emergency preparedness. Analytical mindset with strong problem-solving skills. Commitment to sustainability and eco-friendly practices. Preferred Qualifications Degree in Engineering, Facilities Management, or related field. Certification in Facility Management (e.g., IFMA, BIFM) is a plus. Experience with modern facility management software and tools. Knowledge of local safety and environmental regulations. Qualification : Degree in Engineering, Facilities Management, or related field.

DevOps Engineer Location: Bengaluru, Karnataka, India (On-Site) Department: Engineering Employment Type: Full-Time About Sarvam.ai Sarvam.ai is a cutting-edge generative AI startup headquartered in Bengaluru, India, with a mission to make generative AI accessible and impactful for Bharat. Founded by AI experts, we are dedicated to developing high-performance, cost-effective AI agents tailored for the Indian market. We enable enterprises to tap into new opportunities, build deeper customer connections, and reshape the future of AI for India and beyond. Role Overview We are looking for a DevOps Engineer to join our team and help build and manage scalable, secure, and high-performance infrastructure. In this role, you will be a key contributor to automating deployments, managing cloud infrastructure, optimizing CI/CD workflows, and ensuring system reliability. You will work with cutting-edge technologies, including cloud platforms, containerization, and infrastructure as code (IaC), to deliver impactful solutions for AI-driven products. Key Responsibilities CI/CD Pipelines: Design, implement, and manage CI/CD pipelines for seamless software deployment and integration. Cloud Infrastructure: Deploy and manage cloud infrastructure using Terraform, Kubernetes, and Docker for scalability and high performance. Automation & Scaling: Automate infrastructure provisioning, scaling, and security compliance to support high-availability environments. Monitoring & Optimization: Implement logging, monitoring, and alerting solutions using tools like Prometheus, Grafana, ELK Stack, or CloudWatch to monitor system performance and optimize resource utilization. Security & Compliance: Enhance security and compliance by managing IAM policies, encryption, and vulnerability scanning. Troubleshooting & Root Cause Analysis: Troubleshoot system failures, perform root cause analysis, and implement improvements to ensure reliability and uptime. Collaboration: Work closely with development teams to ensure smooth deployment and operation of AI models and applications. Must-Have Skills & Qualifications Educational Background: Bachelor s degree in Computer Science, Engineering, or related field (2024/2025 graduates). Cloud Expertise: Strong experience with AWS, Azure, or GCP for deploying and managing cloud-based applications. Containerization: Proficiency in Docker and Kubernetes for building and managing containerized applications. Infrastructure as Code (IaC): Experience with Terraform, Ansible, or CloudFormation to automate infrastructure management. CI/CD Pipelines: Experience in setting up automated workflows using tools like GitHub Actions, Jenkins, or GitLab CI/CD for smooth deployments. Monitoring & Logging: Experience with Prometheus, Grafana, ELK, or similar tools to implement effective monitoring and logging solutions. Networking & Security: Strong understanding of firewalls, VPNs, SSL, and cloud security best practices for secure infrastructure. Version Control: Proficiency with Git for managing code repositories and version control workflows. Problem Solving: Strong debugging, troubleshooting, and analytical skills to resolve complex system issues. Good to Have (Preferred Experience) Serverless Computing: Exposure to serverless computing models such as AWS Lambda or Azure Functions. Message Queues: Experience with message queues like Kafka, RabbitMQ, or SQS. Site Reliability Engineering (SRE): Familiarity with SRE practices to ensure the reliability and availability of large-scale systems. Open Source Contributions: Contributions to open-source projects or a strong GitHub portfolio showcasing DevOps expertise and best practices. Impactful Work: Work on AI-driven products that are reshaping the future of technology in India. Innovative Team: Collaborate with a team of AI experts and engineers pushing the boundaries of technology. Career Growth: Opportunity to grow in a fast-growing startup at the forefront of the generative AI revolution. Cutting-edge Technologies: Work with cloud technologies, automation, and AI infrastructure to create high-impact products. Qualification : Bachelors degree in Computer Science, Engineering, or related field

LMS Administrator Location: Bangalore Company: Pharmed Industry: Pharmaceutical Employment Type: Full-time About the Role: We are seeking a dedicated LMS Administrator to manage and enhance our Learning Management System (LMS) for employee training and development. This role is pivotal in ensuring the smooth operation, maintenance, and optimization of the LMS, while supporting trainers and the entire sales team throughout their learning journey. Key Responsibilities: LMS Management: Oversee the daily administration, configuration, and troubleshooting of the LMS to ensure its optimal performance. User Support: Provide technical support to learners, trainers, and stakeholders, resolving any LMS-related issues in a timely manner. Content Management: Upload, update, and organize training modules, courses, and assessments in the LMS to ensure content is accessible and up to date. Data & Reporting: Generate and analyze training reports, track employee progress, and provide actionable insights to the training team. Compliance & Security: Ensure that the LMS complies with data security, compliance, and company policies. Integration & Enhancement: Work with IT teams to integrate the LMS with other enterprise systems and recommend improvements to enhance functionality and user experience. Trainer & Employee Support: Conduct LMS orientation sessions, create user guides, and assist trainers in using the platform effectively. Qualifications & Experience: Bachelor s degree in IT, HR, Education, or a related field. 1-3 years of experience in LMS administration, preferably in a corporate training or pharmaceutical environment. Strong technical proficiency with LMS platforms (e.g., Moodle, SAP SuccessFactors, Cornerstone, or similar). Familiarity with SCORM, xAPI, and other e-learning standards. Excellent problem-solving, communication, and organizational skills. Ability to analyze data and generate insightful reports. Opportunity to contribute to the growth and development of employees in a dynamic industry. Work with a passionate training team in a company that values learning and innovation. Competitive salary, benefits, and career growth opportunities. Qualification : Bachelors degree in IT, HR, Education, or a related field.

Join Our Team as a Security Operations Analyst Location: Bangalore, India (On-site) Department: Information Security At Cytiva, we are advancing the future of therapeutics from discovery to delivery. As a leading global provider of technology and services that help researchers and pharmaceutical companies develop and manufacture life-saving treatments, our work is integral to shaping the future of healthcare. We are seeking a Security Operations Analyst to join our global Information Security Team in Bangalore. In this key role, you will be at the forefront of protecting our digital assets and infrastructure by monitoring, analyzing, and responding to security incidents. By proactively identifying threats and vulnerabilities, you will help minimize risk and ensure business continuity. What You ll Do Lead Security Incident Response: Conduct advanced security incident analysis and digital forensics to identify and mitigate threats. Lead investigations into malware, network traffic anomalies, and endpoint detection. Provide Expertise: Guide and mentor L1 and L2 SOC analysts, enhancing the quality of security alerts and incident handling. Optimize Security Tools: Collaborate with engineering teams to fine-tune SIEM tools (e.g., Splunk, Microsoft Sentinel, Elastic Security) and other security technologies for improved detection and response. Proactive Threat Hunting: Identify hidden threats within the organization through threat hunting activities, reducing the potential attack surface. Enhance Security Posture: Partner with other IT and security teams to strengthen the overall security posture, ensuring resilient systems and infrastructures. Post-Incident Reporting: Produce detailed incident reports and provide recommendations for security improvements, leading post-incident reviews with cross-functional teams. Who You Are Experience: Minimum of 5+ years in a corporate IT environment, including at least 2 years in an L3 or senior analyst role. Security Knowledge: Deep expertise in security frameworks such as MITRE ATT&CK, NIST, CIS Controls, and ISO 27001. Technical Skills: Hands-on experience with SIEM platforms (e.g., Splunk, Sentinel, QRadar, ArcSight) and EDR/XDR solutions. Vendor certifications are a plus. Incident Response Expertise: Strong background in incident response, threat hunting, and forensic investigations. Cloud Security Knowledge: Familiarity with cloud security platforms (AWS, Azure, Google Cloud) and modern attack techniques. Certifications like OSCP, CEH are advantageous. Additional Skills That Would Be a Plus: Scripting & Automation: Proficiency in scripting (e.g., Python, PowerShell, Bash) to automate security processes and improve SOC workflows. Specialization: Expertise in EDR, SIEM, UBA, DLP, or Data Security. OT Environments: Experience with Operation Technology (OT) environments is an advantage. Innovative Culture: Join a dynamic, global team dedicated to advancing healthcare through technology and innovation. Impactful Work: Your role will directly contribute to the security and integrity of vital technologies used in the life sciences industry. Global Collaboration: Work with cross-functional teams around the world, contributing to an organization's critical security initiatives. Growth Opportunities: Benefit from continuous learning, career development, and the chance to make a tangible impact on both the organization and the industry. Apply now and be part of a team that is dedicated to ensuring the security of life-saving technologies.

Job Title: Senior Systems Software Engineer Location: Bengaluru, Karnataka, India Team Overview: Join a team of Application Security experts at Cloud Software Group, where we focus on securing web applications and services. Our team is passionate about application layer attacks, protection mechanisms, threat intelligence, and protecting against OWASP threats. We re constantly evolving, staying at the forefront of emerging security trends. Job Description: As a Senior Systems Software Engineer, you will be responsible for implementing, configuring, and maintaining Web Application Firewalls (WAFs) to secure web applications and services from potential threats, including bot attacks. This role involves ensuring the effective operation of WAFs to prevent common vulnerabilities and unauthorized access, conducting security assessments, and collaborating with other security and development teams to enhance the security posture of our web applications. Key Responsibilities: WAF Implementation & Maintenance: Implement, configure, and maintain Web Application Firewalls (WAFs) to protect against security threats like OWASP-Top-10 vulnerabilities, unauthorized access, data breaches, and bot attacks. Security Policy & Rule Development: Develop and manage security policies and rules for WAFs to enhance their effectiveness in preventing security incidents. Penetration Testing & Security Assessments: Perform security assessments and penetration testing of web applications and services to identify vulnerabilities and recommend remediation actions. Collaboration: Work closely with other security teams, developers, and stakeholders to ensure security best practices are followed in the design, development, and deployment of features for web applications and bot management. Stay Updated on Security Trends: Keep informed about emerging security threats and technologies, continually improving security mechanisms to safeguard against new threats for WAF and API. Incident Response: Participate in incident response and investigations to understand the root cause of security breaches and implement corrective actions to prevent future incidents. Process Improvement: Lead initiatives for improving processes, systems, and products to optimize the performance and effectiveness of security measures. Qualifications: Education: Bachelor's (BE/B.Tech) or Master s degree in Computer Science, Information Security, or related fields, or equivalent professional experience. Experience: At least 5 years of experience working with network protocols like TCP, UDP, HTTP, DNS, SSL/TLS, and web application security, particularly in WAF and bot mitigation. Technical Skills: Proficiency with industry-leading WAF solutions like Citrix NetScaler AppFirewall, Imperva, ModSecurity, or F5 BIG-IP ASM. Experience in programming languages such as C, C++, and scripting languages like Python or Perl. Problem-Solving Skills: Strong analytical and problem-solving abilities to identify, assess, and mitigate security threats quickly. Communication & Collaboration: Excellent communication skills, with the ability to effectively collaborate with stakeholders across teams. About Us: Cloud Software Group is one of the world s largest providers of cloud solutions, empowering more than 100 million users globally. At Cloud Software Group, we re building the future of work, enabling people to get things done from anywhere. Our team thrives on passion for technology, embracing the courage to take risks and innovate. We re on the brink of another significant leap in technology evolution and we need experts like you to help us get there. If you're passionate about cybersecurity and eager to drive innovations, this is the perfect time to join us and be part of something transformative. Qualification : Bachelor's (BE/B.Tech) or Masters degree in Computer Science, Information Security, or related fields, or equivalent professional experience.

Job Title: Senior Escalation Engineer Location: Bengaluru, Karnataka, India About Us: Cloud Software Group is one of the world's largest cloud solution providers, serving over 100 million users globally. When you join Cloud Software Group, you are helping real people access cloud-based products that empower them to work from anywhere. Our team values passion for technology, courage to take risks, and empowering individuals to dream, learn, and build the future of work. Now is the perfect time to join us and be part of the next evolution in cloud technology! About This Team: We are the Advanced Support team, specializing in NetScaler and NetScaler Console products. As the highest level of support, we collaborate closely with LCM and Engineering teams to swiftly resolve customer issues and bugs, ensuring seamless operation of their environments. We work on complex, critical issues and ensure that our customers receive top-tier technical assistance. Job Description: The Senior Escalation Engineer is responsible for providing advanced technical support to customers facing critical, high-complexity issues. You will act as a liaison between customers, engineering teams, and product development, ensuring quick and effective resolution of customer problems. Your work will have a direct impact on the customer experience by resolving issues that are politically sensitive or technically intricate. Additionally, you will play a vital role in mentoring junior engineers and contributing to knowledge sharing within the team. Role Responsibilities: Advanced Technical Support: Independently resolve highly complex customer issues by using advanced troubleshooting skills. You will handle the most critical and politically sensitive customer situations and issues. Customer Communication: Defuse difficult customer situations through effective communication planning and follow-through, ensuring confident communication with customers at all levels. Collaboration with Engineering: Be an effective technical interface between the customer and the 3rd Level Engineering/Product Development teams, ensuring clear documentation and resolution. Technical Leadership: Act as an authority on Citrix Networking products and provide guidance and mentorship to less experienced colleagues. You will also contribute to writing complex technical articles and case studies for the knowledge base. Knowledge Sharing: Develop and review advanced technical training materials for both internal and external audiences on multiple products or components. On-call Rotation: Participate in a 24x7 on-call rotation to provide continuous support to customers. Problem Report Prioritization: Work with Engineering teams to prioritize product issues and provide timely feedback. Project Participation: Contribute as a collaborator or sub-team leader in various technical projects. Basic Qualifications: BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics, or a related technical discipline. 7+ years of technical support experience in a large enterprise environment. In-depth networking knowledge, including: TCP / HTTP / SSL / DNS / WAN WAN and LAN switching and routing, ARP, TCP, IP, HTTP, SMTP, DNS, and other related internet protocols. Experience with Citrix Networking Products such as NetScaler, F5 BigIP, Cisco CSS, and others in load balancing, SSL VPN solutions, and web application firewalls. Experience with debugging tools and techniques, including dump files, network traces, and sniffers like Wireshark and tcpdump. Knowledge of routing protocols (RIP, OSPF, BGP) and switching technologies. Experience with security technologies such as SSL/TLS, VPNs, Firewalls, IDS/IPS. Experience with network monitoring tools such as PRTG, Obkio, Auvik, SNMP. Preferred Certifications: Citrix Certification or CCNA. Working knowledge of Virtualization/Cloud technologies like AWS, Azure, ESXi, or GCP. Impactful Work: At Cloud Software Group, you will work on solving complex, high-priority issues that directly impact customers worldwide. Continuous Learning: You'll have opportunities for growth and learning with exposure to cutting-edge technologies in a dynamic, collaborative environment. Supportive Culture: Our team values innovation, knowledge-sharing, and mentorship, ensuring everyone has the tools and opportunities they need to thrive. Equal Opportunity Employer: Cloud Software Group is committed to Equal Employment Opportunity (EEO) and complies with all applicable federal, state, and local laws that prohibit discrimination in employment. We consider all qualified applicants for employment without regard to race, color, creed, sex, gender identity, sexual orientation, ethnicity, national origin, ancestry, citizenship, religion, disability, pregnancy, marital status, military service, protected veteran status, political activity, and other protected classifications. Qualification : BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics, or a related technical discipline.

Job Description: SaaS Cloud Ops Specialist We are looking for SaaS Cloud Ops specialists involved in managing and supporting cloud-based applications, databases, and services. These roles can include: Designing, planning, implementing, onboarding, configuring, and managing cloud environments and applications; troubleshooting and resolving cloud services issues; maintaining, monitoring, planning, and documenting; and infrastructure-level automation experience. Career Level - IC3 Responsibilities As part of the Oracle Finance GIU - Banking-Application Management Support team, SaaSOps will be taking complete responsibility for supporting & maintaining OCI cloud-based applications, environments, and databases on OCI (Oracle Cloud). The new hire is expected to support 24x7 Production Operations for SaaS customers, associated banking cloud services, and products. Candidate should have expertise in the below (at least 3-4 from below): Kubernetes administration (Mandatory) Oracle Database administrator (Mandatory) OCI administration / or any other cloud administration (Mandatory) Linux (Mandatory) Excellent Communication Skills (Mandatory) 24*7 Production Operations (Mandatory) Expertise in Autonomous Database Automation experience CI/CD Pipelines Knowledge in GIT Repository Disaster Recovery (DR) SaaSOps is expected to possess strong troubleshooting skills and will need to work on a ticketing-based system to resolve issues and monitor various aspects of the cloud services as part of the day-to-day job. Also, he/she will work on critical and non-critical issues from the queues, escalation channels, and other modes of assignments. The candidate would be expected to update Service Requests with technical and non-technical solutions, meet SLA requirements, and interact with other functional teams, customers, customer management teams, and Product engineering teams as and when required.

Join Firstsource and Make a Difference in Customer Service! At Firstsource Solutions, we are a leading provider of Business Process Management (BPM) services, offering transformative solutions to help clients stay ahead in an ever-evolving world. As trusted partners to over 100 global brands, we are committed to delivering exceptional results through efficiency, insights, and superior service. If you're looking to make an impact and be part of a company that values both personal and professional growth, Firstsource is the place for you. We re currently seeking dedicated and motivated individuals for the Customer Service Associate role! Job Title: Associate / Sr Associate Email/Chat Support Location: Full-Time Function/Department: Operations Grade: H2 Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will be on the frontlines, providing exceptional support to our customers via phone, email, and chat. Your role is crucial in delivering high-quality service, resolving customer issues, and ensuring a positive experience for every customer you interact with. You will be an ambassador of our brand, focusing on building strong customer relationships while maintaining the highest standards of service. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely, professional, and effective manner, providing accurate information and solutions. Issue Resolution: Handle customer concerns, including inquiries, product/service issues, billing questions, and general concerns, ensuring resolution with empathy and clarity. Empathy & Communication: Demonstrate understanding and patience when addressing customer needs, ensuring every customer feels heard and valued. Follow-Up: Proactively follow up with customers to ensure their issues have been fully resolved and they are satisfied with the solution. Escalation: For complex issues, escalate to relevant teams or supervisors for quick and effective resolution. Adherence to SLAs: Ensure service level agreements (SLAs) and quality standards are consistently met or exceeded. Compliance: Ensure all actions comply with company policies and regulations, particularly around data protection. Problem Solving: Analyze customer problems, identify root causes, and implement appropriate solutions. Collaboration: Work closely with internal teams to resolve issues that require cross-functional support. Product Knowledge: Stay up-to-date on products and services to provide accurate and relevant information. Record Keeping: Maintain clear, detailed records of customer interactions for accurate documentation. Training & Development: Participate in training to improve customer service skills and problem-solving abilities. Process Improvement: Provide valuable feedback to improve service efficiency and customer satisfaction. Expected Key Results: Achieve high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Consistently meet or exceed quality scores and process-specific metrics. Ensure compliance with standard operating procedures (SOPs). Maintain adherence to scheduled hours and operational guidelines. Preferred Educational Qualifications: Graduate Freshers, or Undergraduates with 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is beneficial, especially in a fast-paced, dynamic environment. Competencies & Skills: Communication Skills: Strong English communication skills (both written and verbal). Proficiency in additional European languages is a plus. Customer Service Orientation: Passionate about delivering excellent service and maintaining a calm, composed demeanor, even in challenging situations. Technical Skills: Familiarity with customer service tools, ticketing systems, and CRM software is advantageous. Empathy: Ability to understand customer concerns and respond with patience and care. Adaptability: Flexibility to handle dynamic work environments and changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, as part of a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across various industries including Healthcare, Telecommunications, and Banking. Career Growth: Be part of a team that values professional development and offers continuous learning opportunities. Work Flexibility: Embrace the freedom of a dynamic and flexible work environment. Inclusive Culture: Firstsource is committed to diversity and inclusion, creating a workplace where every employee can thrive.

Join Firstsource Solutions and Make an Impact in Customer Service! At Firstsource Solutions, we specialize in providing Business Process Management (BPM) services that help clients stay ahead of the curve. We offer transformative solutions that optimize business processes, drive efficiency, and deliver superior outcomes. As trusted partners to over 100 global brands, we work across industries like Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance, with a global presence in the US, UK, Philippines, India, and Mexico. We are currently seeking a Customer Service Associate for the Query Management team. In this role, you will help deliver exceptional service, providing solutions and ensuring satisfaction for clients across multiple regions. Job Title: Associate / Sr Associate Query Management Job Type: Full-Time Grade: H2 Function/Department: Operations Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will play a vital role in responding to customer inquiries, resolving issues, and ensuring a seamless customer experience across multiple channels such as phone, email, and chat. You will be a brand ambassador, helping maintain positive relationships with customers while providing the best service possible. Key Responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and resolving issues effectively. Inquiry Resolution: Address customer concerns such as product/service inquiries, billing issues, and general queries, ensuring a smooth and efficient resolution. Empathy & Understanding: Demonstrate empathy when handling customer needs, ensuring every customer feels valued and heard. Proactive Follow-Up: Follow up with clients to confirm that their issues have been fully resolved and they are satisfied with the outcome. Escalation Management: Escalate complex issues to appropriate teams or supervisors for prompt resolution. SLA Adherence: Ensure timely responses and resolutions in accordance with Service Level Agreements (SLAs) and quality standards. Compliance & Confidentiality: Adhere to company policies and ensure customer information is handled according to data protection regulations. Problem-Solving: Analyze customer issues, identify root causes, and provide effective solutions. Cross-functional Collaboration: Work closely with other teams to resolve issues that require support across different functions. Product Knowledge: Stay informed about company products and services to deliver accurate and relevant information. Record-Keeping: Maintain detailed and accurate records of all customer interactions, documenting inquiries and resolutions. Communication: Ensure clear, professional communication with both customers and internal teams. Training & Development: Participate in training sessions to continually enhance your customer service skills and problem-solving capabilities. Feedback for Improvement: Provide valuable feedback on service processes and procedures to help improve overall efficiency and customer satisfaction. Expected Key Results: Customer Satisfaction (CSAT): Achieve high levels of customer satisfaction and Net Promoter Scores (NPS). Adherence to SLAs: Meet or exceed the service standards as outlined by SLAs. Regulatory Compliance: Ensure all customer interactions are in compliance with company policies and data protection regulations. Quality Scores: Consistently meet or exceed quality expectations in all customer service aspects. Process Metrics: Achieve set goals for process-specific performance metrics. Preferred Educational Qualifications: Graduate Freshers or Undergraduates with at least 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is preferred, especially in a fast-paced environment. Competencies & Skills: Communication Skills: Excellent English communication skills, both written and verbal. Proficiency in additional European languages is a plus. Customer Service Orientation: Strong dedication to providing exceptional service, maintaining a calm and composed demeanor in challenging situations. Technical Skills: Familiarity with customer service software, ticketing systems, and CRM tools is beneficial. Empathy: Ability to demonstrate patience and a genuine desire to assist customers. Adaptability: Capable of working in a fast-paced, dynamic environment and adapting to changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, to support a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across multiple industries. Career Growth: Be part of a team that prioritizes continuous learning and career development. Dynamic Environment: Enjoy the opportunity to work in a fast-paced, customer-focused environment that values innovation and improvement. Inclusive Culture: Firstsource fosters a diverse and inclusive workplace where everyone has the chance to thrive and contribute their best.

Overview With the Microsoft Cloud Security team, we take immense pride in developing a diverse set of security products and services that are leaders in their respective market segments. Our innovative solutions have set new industry standards, earning global recognition safeguarding critical infrastructure at the highest scale. Microsoft Defender for Cloud is a cloud-native application protection platform (CNAPP) designed to protect cloud-based applications running in all major cloud providers. Microsoft Defender for Cloud secures cloud applications from code-to-cloud by unifying development security operations ( DevSecOps ) at the code level, cloud security posture management (CSPM) to surface and prevent breaches and cloud workload protection platform (CWPP) to identify, alert and block real-time cyber-attacks worldwide. We re a diverse group of talented professionals consisting of software engineers, security researchers, program managers and data scientists collaborating to develop products that secure our customers, including the biggest companies in the world. We are looking for a Software Engineer II to join our team. You will work in a supportive and inclusive environment where you will learn and work alongside the best and brightest minds in the industry, and could make a significant impact, grow your skills and advance your career. If you're up to disrupt #CloudSecurity, come join us at the world s leading security company at Microsoft Defender for Cloud group! Qualifications Bachelor s degree in computer science or related technical field AND 1+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python Proven experience with designing developing and building services, supportability and monitoring Infrastructures Experience with large scale operations, using methodologies such as feedback/Metrics collection techniques to expose live site/service issues Strong analytical and problem solving and organizational skills Excellent written and oral communication skills Ability to deal with the ambiguity associated with working in a fast-paced and changing environment. Additional or Preferred Qualifications: 1 + years of Linux hands on system experiences 1 + years of Software Engineering and experience in testing, deploying and supporting large scale services on Azure/AWS/GCP environments. Mastering CI\CD concepts and hands on implementations experiences, specifically GIT Kubernetes, Prometheus, Cilium /ISTIO or any equivalent Responsibilities You will be part of an infrastructure software engineering team collaboratively designs, builds, and maintains tools that ensure seamless and efficient operations for the organizations which accelerate the developer experience. You will collaborate closely with multiple teams across Microsoft to deliver key customer solutions and the technology to support them. Engage in and improve end-to-end lifecycle of services from inception and design, through deployment, operation, and refinement. Analyze complex system behavior, performance, and application issues. Apply modern software engineering practices to streamline deployments, drive down costs and operational overhead while meeting critical reliability and availability KPIs. Work hand in hand with engineering teams to offer guidance and education on integration, testing, monitoring, and security across different technology stacks. We believe in enabling our team members to unlock their highest potential and invest a lot in building a collaborative and agile culture to achieve our business success. Join us and be part of our path to the next level of awesomeness!! Qualification : Bachelors degree in computer science or related technical field AND 1+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

Overview: As a Customer Education Specialist, you will be a key member of the Customer Success and Support team. In this role, you will be responsible for ensuring that our customers experience a seamless transition and derive maximum value from DevRev. You will design, implement, and lead customer education and enablement programs, deliver training, and administer certification/reward programs. Your objective is to drive scalable customer enablement, ensuring customer satisfaction and long-term loyalty. Key Responsibilities: Customer Onboarding: Develop and implement structured enablement programs for new customers, ensuring a smooth onboarding experience with DevRev. Collaborate with cross-functional teams to gather customer requirements and tailor enablement programs to meet specific needs. Training and Education: Design and deliver engaging training sessions, webinars, and workshops focused on product features, best practices, and industry-specific use cases. Create comprehensive training materials, documentation, and video tutorials to empower customers with self-service learning opportunities. Customer Engagement and Advocacy: Build strong, lasting relationships with customers, proactively engaging with them to understand their evolving needs and challenges. Identify opportunities for upselling or cross-selling additional products and services based on customer usage and feedback. Cultivate customer advocates by encouraging satisfied customers to contribute to case studies, testimonials, and referrals. Metrics and Reporting: Define, track, and report on key performance indicators (KPIs) related to customer enablement, satisfaction, and ROI. Analyze and provide actionable insights on customer engagement, training effectiveness, and support efficiency to continuously improve enablement programs. Qualifications: A Bachelor s degree in Business, Marketing, Computer Science, or a related field. 3-5 years of experience in customer education, enablement, or a related field, preferably within SaaS. Strong understanding of SaaS products, technology, and industry trends. Exceptional communication, presentation, and interpersonal skills, with the ability to engage with diverse customer audiences. Proven ability to collaborate effectively with cross-functional teams in a fast-paced, dynamic environment. Results-oriented with a focus on customer satisfaction, business growth, and scalable enablement. Willingness to travel domestically and internationally as required. Culture: At DevRev, our culture is built on a foundation of hunger, humility, honesty, and acting with heart. We are committed to helping build the world s most customer-centric companies by leveraging design, data engineering, and machine intelligence to empower engineers to connect with and better serve their customers. Qualification : A Bachelors degree in Business, Marketing, Computer Science, or a related field.