Operational Efficiency Jobs in Gurgaon

Position: Customer Satisfaction & Process Excellence Specialist Location: Gurgaon Experience: 5 to 8 years Education: MBA / PGDM in Marketing, Sales, or Operations Role Overview We are looking for a Customer Satisfaction & Process Excellence Specialist to drive Sales Satisfaction Index (SSI) initiatives and champion sales process improvements across our dealer network. This role will be instrumental in improving the customer experience, driving digital adoption, and supporting sales effectiveness through actionable insights and structured process excellence initiatives. Key Responsibilities Survey Planning & Execution Plan and manage SSI, Pre-Sales, and need-based sales surveys within defined timelines. Ensure quality data collection and compliance with established protocols. Data Analysis & Reporting Analyze and deliver dealer-wise and factor-specific survey reports. Monitor key satisfaction metrics and identify trends impacting customer experience. Customer Grievance Monitoring Investigate hot alerts and complaints from SSI surveys to uncover recurring customer issues. Coordinate resolution efforts with internal teams and ensure timely closure. Digitalization & Tool Enhancement Work with IT/Digital teams to digitize survey processes, ensuring smooth integration with platforms like Salesforce. Lead testing and improvement cycles for digital SOP manuals and customer-facing applications. Dealer Performance Support Share survey outcomes with regional teams and assist in developing dealer-specific improvement plans. Track progress of underperforming dealerships and provide structured feedback. Process Improvement Own and update digital Sales SOPs annually, ensuring alignment with evolving customer expectations and business goals. Collaborate with cross-functional teams to improve workflow efficiency and service quality. CX Monitoring & Digital Journey Optimization Regularly assess customer-facing digital touchpoints to ensure optimal user experience. Coordinate updates to maintain a seamless, intuitive customer journey. Key Skills & Competencies Strong analytical mindset and problem-solving capability Proficient in survey design, data analysis, and reporting tools Working knowledge of CRM platforms (Salesforce preferred) In-depth understanding of automotive retail sales processes Proficiency in MS Excel, PowerPoint, and data visualization tools Excellent communication and stakeholder management skills Preferred Qualifications MBA / PGDM in Marketing, Sales, or Operations 5 8 years of experience in customer experience, process improvement, or market research Automotive industry experience is highly preferred Skills Required Sales & Customer Experience Process Improvement Stakeholder Communication Survey & Data Analytics Drive customer-centric transformation and be at the forefront of sales excellence. Apply now and contribute to shaping a superior customer journey across our dealer network. Qualification : MBA / PGDM in Marketing, Sales, or Operations

Chief of Staff Location: Gurugram Experience: 5+ Years Job Type: Full Time Department: Founder s Office About Procol Procurement processes in over 80% of companies still rely on emails, Excel sheets, and phone calls, resulting in inefficiencies, delays, and cost leakages up to 20%. Procol is revolutionizing procurement by automating these manual workflows, making procurement ~50% more efficient, twice as fast, and delivering 2-10% cost savings. Founded in 2018, Procol s secure procurement platform is deployed at numerous $1B+ global companies, managing over $5Bn in spend. Rated 4.9/5 on G2 and featured by Forbes, Procol s team includes ex-Google NY, Zomato, and OYO professionals, backed by leading investors like Blume Ventures, Peak XV Surge, Beenext, and Rainmatter. Job Overview As Chief of Staff, you will be a critical partner to the founders and executive team, driving cross-functional initiatives that boost productivity and strategic execution. You will lead investor relations, coordinate business planning and OKR adoption, and spearhead new initiatives to sustain Procol s rapid growth. What You Will Do Investor Relations: Prepare board meeting materials, investor presentations, and business updates. Serve as the primary point of contact for existing and potential investors. Lead fundraising efforts including pitch preparation, market research, and due diligence management. Strategy and Operations: Advise the CEO on strategic business decisions. Lead annual operating plans (AOP), financial reviews, and fiscal health monitoring. Collaborate on setting and tracking OKRs and KPIs across teams. Drive a data-driven culture through rigorous performance analysis. Oversee daily operations and resolve challenges proactively. Design and improve organizational structure and address skill gaps. New Initiatives: Lead cross-functional projects with executive buy-in. Conduct market research to improve product positioning and competitiveness. Identify and develop new revenue streams. Own other strategic projects as assigned by the CEO. What You Bring 5+ years as a senior operator or Chief of Staff in a high-growth startup; experience in management consulting or VC/PE preferred. Background in B2B SaaS or US enterprise tech is a plus. MBA from a top-tier school preferred but not mandatory. Strong ability to drive alignment, influence without authority, and manage multiple projects with high attention to detail. Proven experience managing teams and coordinating cross-functional resources. Entrepreneurial mindset, high ownership, and accountability ideal for future founders. Why You ll Love Working at Procol Dynamic startup environment impacting thousands of businesses. Monthly advance salaries and comprehensive health insurance for employees and families. Free subscriptions to wellness and health services (PharmEasy, HealthifyMe, Lenskart, and more). Discounts on fitness, healthcare, and lifestyle services. Close collaboration with founders shaping a successful company.

Job Title: Manager - Business Analytics Location: Gurugram Experience: 6+ Years (1+ Years as Manager in MIS, WFM, or Reporting) Education: Any Graduation Job Description: We are seeking a Manager - Business Analytics to effectively lead our Business Analytics function and manage a team of 15-20 business analysts. In this role, you will be responsible for implementing tools and strategies that translate raw data into valuable business insights. Your goal will be to help drive high performance and quality by leveraging data for decision-making. Strong logical reasoning skills, business intelligence, and excellent communication abilities are essential for this role. Key Responsibilities: Team Leadership: Lead and manage a team of 15-20 Business Analysts, providing guidance and support in their daily activities and ensuring the accuracy and efficiency of their work. Data Reporting & MIS Generation: Generate, maintain, consolidate, and track various reports, ensuring timely and accurate delivery. Develop and execute daily, weekly, and monthly MIS Reports, utilizing advanced Excel/VBA, PPT, and MySQL. Update informative dashboards regularly with data visualization elements like Bar Charts, Pie Charts, etc. Reconcile and email MIS reports with data visualization details and track business performance. Data Analysis & Experimentation: Conduct data-based experiments to identify opportunities for improving the decision-making process. Develop and execute statistical modeling techniques for better business insights and to cover adjacent categories. Identify opportunities for automating reports, snapshots, and dashboards using advanced formulas, macros, and VB. Strategy & Process Optimization: Develop strategies for effective data analysis and reporting, ensuring that insights generated are aligned with business goals. Build systems and tools that can transform raw data into actionable business insights. Work closely with cross-functional teams to ensure that all analytics solutions are correctly configured and implemented. Data Quality & Integrity: Oversee all analytics operations to identify discrepancies and ensure the data is of the highest quality. Identify gaps in reporting systems and drive improvements to ensure the accuracy of business-critical data. Cross-Functional Collaboration: Collaborate with other departments to gather insights, ensure consistent reporting, and solve business challenges using data-driven decisions. Skills and Qualifications: Experience: Minimum 6 years of overall experience in analytics or reporting, with at least 1 year as a Manager in MIS, WFM, or Reporting. Technical Skills: Proficient in Advanced Excel, VBA, PowerPoint, and MySQL. Experience in building and maintaining dashboards, utilizing data visualization tools. Strong understanding of statistical modeling techniques and experience in applying them to business problems. Leadership: Proven experience in managing and mentoring a team, with the ability to guide the team towards effective problem-solving and reporting outcomes. Analytical Mindset: Strong problem-solving abilities and a keen eye for detail, ensuring data accuracy and the generation of actionable insights. Communication Skills: Excellent verbal and written communication skills, with the ability to present complex data insights in a clear and understandable manner to stakeholders at all levels. Automation & Optimization: Expertise in automating reporting processes using advanced formulas, macros, and VB to improve efficiency and accuracy. Additional Information: Work Days: 6 Days a week. Location: Gurugram. Education: Any graduation (Bachelors or higher). What We Offer: Competitive salary and benefits. A collaborative and growth-oriented work environment. Opportunity to make a significant impact on business performance using data-driven insights.

HR Operations Specialist Company Description: Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our operations span the entire value chain from farm to fork, across various business lines. Leveraging our global reach and extensive asset network, we serve customers and consumers worldwide. Structured as a matrix organization with six geographical regions and ten platforms, Louis Dreyfus Company operates in over 100 countries, employing approximately 18,000 people globally. Job Description: We are seeking a detail-oriented and organized HR Operations Specialist to join our team. The role will primarily focus on managing payroll inputs, leave and attendance tracking, employee reimbursements, and compliance with statutory regulations, ensuring smooth HR operations across our India branches. Key Responsibilities: Prepare and share monthly salary inputs for payroll consultants for both permanent employees (PE) and third-party contractual employees (TPP), ensuring accurate and timely payments. Manage full and final (F&F) settlements for direct employees and third-party contractual employees. Maintain and regularly update the Leave & Attendance Database, including actuarial audits, leave encashment exercises, and leave audits. Coordinate with branch offices and assets of LDC across PAN India to manage payroll and reimbursements for permanent employees and third-party employees. Provide remote HR support to permanent employees and TPP at various locations. Maintain and update personal files for employees, ensuring data is accurate and current. Support the annual bonus and increment processes for permanent employees and TPP. Manage payroll-related compliance activities such as PF withdrawal, transfers, SAF & NPS payments. Ensure compliance with statutory regulations related to S&E (compliance with monthly, annual, etc.). Handle insurance claims, both cashless and reimbursement. Maintain MIS reports related to employee details. Basic knowledge of managing car lease contracts and related processes. Manage the renewal and payment process for contract and service agreements. Hands-on experience working with HR databases like Workday. Process payments and reimbursements according to internal HR policies and procedures. Oversee onboarding, lifecycle updates, and other HR-related activities. Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field. Proven experience in HR operations, payroll management, and statutory compliance. Knowledge of HR software, especially Workday. Strong attention to detail and ability to manage multiple tasks simultaneously. Good communication and interpersonal skills for collaborating with internal teams and external partners. Additional Information: Diversity & Inclusion: Louis Dreyfus Company is committed to diversity and inclusion and provides a working environment that values diversity, equity, and inclusion. We encourage applicants from all backgrounds to apply. Sustainability: Sustainability is at the heart of our purpose. We are passionate about creating fair and sustainable value for our business, stakeholders, and the communities we touch. What We Offer: A dynamic and stimulating international work environment with opportunities for professional growth. Employee recognition programs and wellness initiatives. Certified Great Place to Work. Career development opportunities in one of the largest private companies globally. Qualification : Bachelor's degree in Human Resources, Business Administration, or a related field.

Your Impact In this role, you will collaborate closely with the Service Operations Center of Competence (SO CoC) team to tackle complex client challenges using our established portfolio of offerings and solutions. You will also contribute to the development of new proprietary tools, benchmarking databases, and knowledge resources. A key aspect of your role will be driving people development mentoring colleagues, conducting evaluations, and creating growth opportunities. Using a strength-based approach, you'll work with SO CoC team members and global service operations experts, ensuring efficient management of workflows and teams, with a focus on operational process management and innovation. You'll also be accountable for meeting utilization targets for the SO CoC India team. As you evolve into a trusted and proactive leader, you will inspire others by example, build trust-based relationships across the firm, and contribute to defining internal knowledge strategy. You ll drive strategic initiatives, help organize internal practice events, and thrive in an ever-changing, fast-paced environment where priorities shift and methodologies are continuously reassessed. In addition, you will serve as a thought partner to consultants and clients, offering strategic guidance and identifying opportunities to expand the impact on both clients and teams. You will approach problem-solving creatively, often taking the initiative without waiting for direction, and collaborate proactively to create reusable knowledge and capabilities that capture the insights gained from McKinsey s engagements and changes in the business environment. Your Growth Based in our Gurgaon office, you will join the Service Operations (Services Ops) service line within our Operations practice. The SO CoC team combines industry, functional, and regional expertise to address clients' most pressing challenges related to efficiency and effectiveness improvement in back-office and customer operations. You will collaborate with colleagues working across diverse industry sectors such as Banking, Insurance, Healthcare, Telecom, Hi-Tech, Transport & Logistics, and Energy, addressing service operations domains like corporate functions (e.g., HR, Finance), customer care, and workforce management. Your role will involve blending strategic thinking with operational expertise, advising clients on developing and defining operational strategies that help solve critical service operations challenges worldwide. Your Qualifications and Skills A strong academic background with a graduate degree is essential; an advanced degree in business, economics, or an MBA is preferred. At least 2 years of relevant experience in team management and knowledge management. Proven success in managing teams or delivering complex projects on an international or regional scale. Strong stakeholder management experience, particularly in diverse cultural environments. Ability to coach and mentor team members from varied backgrounds, guiding their performance and development. A demonstrated history of developing sustainable tools, solutions, or assets. Familiarity with Service Operations, with an understanding of its economic and business implications. High initiative and accountability, with a proactive approach to work and responsibility for outcomes. Excellent problem-solving, analytical, and quantitative skills, with the ability to develop creative solutions. Proficiency in written and spoken English for clear and effective communication. A professional demeanor, high work standards, and maturity in all interactions. Qualification : A strong academic background with a graduate degree is essential; an advanced degree in business, economics, or an MBA is preferred.

Your Impact In this role, you will take charge of end-to-end program management with airline and rail suppliers as well as internal stakeholders, supporting the Global Air Category Lead in executing strategic priorities. Success in this role requires the ability to identify operational gaps and improvement opportunities, driving continuous enhancements in air and rail operations. You will balance collaborating with a global team to achieve broader goals while aligning these initiatives with the needs and priorities of local stakeholders. Your negotiation and change management skills will be essential in this role, allowing you to expand your expertise in the airline and rail sectors while leveraging the unique strengths you bring to the Firm. We offer comprehensive training, along with regular coaching and mentoring to support your growth. Your Growth You will be part of the McKinsey Optimize function, which delivers impactful and productive experiences through services including travel, events, real estate, sourcing, technology, and purchasing. You will work closely with the Travel Team and other Optimize departments, engaging with leadership across the Asia-Pacific region as well as colleagues globally. In this role, you will collaborate with Regional Travel Managers to support and drive travel initiatives, bringing efficiencies to your areas of responsibility. You will work with regional and office leaders, Finance, HR, Meetings & Events, Partners, Learning, Sustainability, and consulting teams to promote the air program and generate value. You will engage with travelers and Executive Assistants to promote best practices in air travel bookings and drive changes in traveler behaviors. Optimize Travel is responsible for setting the global strategy and managing McKinsey's travel program. Our vision is to bring people together to create positive, lasting change by designing a global and scalable travel program that leverages innovation to deliver value for the firm, while creating positive travel experiences for our colleagues. We empower colleagues to make informed travel decisions that enable them to focus on delivering impact where it matters most. You will be based in one of our approved Asia-Pacific office locations (Gurgaon, Kuala Lumpur, or Seoul) and report directly to the Global Airline Program Lead based in London, U.K. Your Qualifications and Skills Bachelor s or Master s degree (or equivalent) In-depth knowledge of the airline commercial sector and related industries, including business/online travel agencies, content aggregators, travel technologies, and the corporate travel segment Ability to recognize patterns, apply problem-solving techniques, and synthesize insights into clear, actionable recommendations Strong attention to detail with excellent analytical skills, capable of working with large datasets and extracting meaningful insights Excellent communication skills, with the ability to convey complex ideas and influence stakeholders at all levels Strong consulting and project management skills, with the ability to work independently with minimal supervision A minimum of 7 years of relevant experience, with at least 3-5 years in a travel-related category Qualification : Bachelors or Masters degree (or equivalent)

Department Overview: The CFR Control Management Issues, Events & Remediation team focuses on ensuring timely identification, response, and resolution of risk events and issues, minimizing impact, and preventing recurrence through effective remediation and lesson learning. This role involves collaboration across multiple business units, functional areas, and geographies. Role Overview: The Analyst will play a vital role in supporting the CFR Issues, Events & Remediation process, focusing on ensuring that control management is embedded in daily operations. The Analyst will assist with root cause analysis, track remediation progress, ensure quality documentation, and communicate with stakeholders to ensure transparency and accountability in the issue management process. Key Responsibilities: Root Cause Analysis: Assist in the investigation and analysis of issues, focusing on identifying the root causes of repeated risk types. Quality Assurance: Ensure that the documentation of issues and events meets quality standards and accurately reflects the impact, urgency, and resolution. Remediation Support: Track remediation progress, validate the efficacy of resolutions, and communicate status updates to relevant stakeholders. Issue Trend Identification: Analyze issues and events to identify trends, potential systemic risks, or control weaknesses within business unit processes. End-to-End Issue Resolution: Support the review of the End-to-End (E2E) issue resolution process and ensure that issues are effectively addressed. Sample Testing: Perform testing to ensure that remediation actions are complete and have effectively addressed the underlying issues. Reporting & Insights: Prepare and review detailed reports on issue status, trends, and outcomes, and share insights across the enterprise to foster better practices. Required Qualifications: Experience: 2-4 years of experience in operational risk management, preferably within a Risk or Internal Audit function, with an understanding of the operational risk management lifecycle. Skills: Strong project management, communication, and interpersonal skills. Process Governance: Experience with process governance and an understanding of processes aligned with policies, regulatory frameworks, and operational standards. Analytical Skills: Strong analytical and problem-solving abilities, with the capacity to evaluate risk scenarios and identify trends effectively. Preferred Qualifications: Education: Bachelor s degree in Finance, Business, Risk Management, or a related field. Advanced degrees or certifications (e.g., MBA, MSc) are a plus. Experience in Operational Risk: Experience in scoping, prioritizing, and supporting the remediation of operational issues, performing root cause analysis, and quality assurance on operational risk documentation. Remediation Strategy: Ability to recommend remediation strategies for operational risks and support the E2E issue resolution process. Benefits & Perks: Competitive Compensation: Base salary with bonus incentives. Health & Wellness: Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location). Flexible Work Options: Hybrid, onsite, or virtual work arrangements based on the role and business needs. Paid Parental Leave: Generous paid parental leave policies (depending on location). Wellness Support: Free access to global on-site wellness centers, counseling support through the Healthy Minds program. Career Development: Opportunities for training and career advancement. Equal Opportunity Employer: American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Qualification : Bachelors degree in Finance, Business, Risk Management, or a related field. Advanced degrees or certifications (e.g., MBA, MSc) are a plus.

Eshopbox is looking forward to onboard a professional MIS Executive to coordinate with our management and support our business in day to day activities. The executive will be working closely with our management team to provide necessary data and operations from time to time. Wondering what your Responsibilities would be? Preparing Daily/Weekly & Monthly MIS reports of orders and returns. Generating and distributing management reports in an accurate and timely manner. Providing strong reporting and analytical information support to the management team. Last-mile orders tracking and handling client s queries. Managing website refunds. Analyzing Data and Publishing Reports. What Makes you Eligible? Relevant experience of 1-2 years. Good interpersonal, Analytical skills. Good Communication skills - verbal and written. Operational Excellence and Problem Solving. Proficient in Excel. Great attention to detail. Excellent Organizational skills. Bachelor s degree Qualification : Bachelors degree

Job Title: Controller - Grains Trading, Marketing & Distribution (India) Company: Louis Dreyfus Company Company Overview: Louis Dreyfus Company (LDC) is a leading global merchant and processor of agricultural goods, actively engaged across the entire value chain from farm to fork. With operations in over 100 countries and employing approximately 18,000 people globally, LDC leverages its extensive network to serve customers and consumers worldwide. The company is structured as a matrix organization and operates in diverse business lines, contributing significantly to the agricultural and food processing industries. Job Description: As a Controller for the India Grains Trading, Marketing & Distribution division, you will be responsible for independently handling the financial controlling processes for the India operations. Your role will involve managing annual budgeting, improving efficiency through automation, coordinating with the commercial and execution teams, and ensuring accurate position and P&L reporting. You will be expected to maintain a strong analytical focus and reduce the transactional nature of the role, aiming for continuous improvement and data-driven decision-making. Key Responsibilities: Annual Budgeting & Financial Planning: Lead the annual budgeting process, including data compilation, analysis, and reporting in both front-end and back-end systems. Work closely with regional and central teams to ensure timely submission of the budget for approval. Position & P&L Management: Coordinate with the commercial and execution teams to manage and improve position and P&L reporting. Ensure all reporting is accurate, timely, and aligned with company policies. Cost Monitoring & Service Contracts: Review and monitor all types of costs and service contracts on an ongoing basis. Work towards improving cost efficiencies and ensuring that expenses are controlled in line with company guidelines. Currency Exposure Management: Monitor and report currency exposure, ensuring it is controlled as per company policies and practices. Manage daily FX exposure calculations and reconcile commercial trades with currency hedges in coordination with the finance platform. MIS & Analytical Tools Development: Develop and maintain Management Information Systems (MIS) and analytical tools to provide accurate, real-time, and user-friendly information for decision-making. Provide regular updates to management with a focus on volume, margins, headcount, G&A costs, and other critical metrics. Position Exposure & Trade Management: Manage platform position exposure, including data extraction, analysis, and reporting. Reconcile daily position movements with traders' trade tickets and trade recap files, ensuring accurate alignment of positions. Collaboration with Sales & Marketing Teams: Coordinate with marketing and sales teams to align on volumes, margins, and other financial aspects. Support the development of budget plans and forecasts as per regional and central guidelines. Reporting & Compliance: Ensure timely and accurate reporting of budget vs. actuals, monthly MIS, and weekly credit risk reports. Provide detailed justification for any discrepancies or movements in financial positions. Process Improvement & Automation: Drive improvements in the financial controlling process by identifying opportunities for automation and deep dives into existing workflows. Reduce transactional work and focus on enhancing the analytical aspects of the role. Qualifications & Skills: Experience: 6-8 years of experience in financial controlling, with a focus on commodities, trading, or agricultural products. Education: MBA in Finance or Chartered Accountant (CA). Industry Experience: Preference for candidates with experience in the FMCG or food processing industries. Key Skills: Strong financial analytical skills and experience with position management, cost control, and budgeting. Proficiency in financial reporting tools and systems. Knowledge of currency exposure management and FX hedging. Ability to collaborate across teams (commercial, marketing, sales) and manage stakeholder relationships effectively. Communication Skills: Excellent written and verbal communication skills in English. Ability to relate well to people at all levels of the organization and effectively manage cross-functional teams. Proficiency in Systems: Experience with financial software and tools used for managing positions, trade tickets, and MIS. Strong Excel skills for data analysis and reporting. Additional Information: Key Attributes: Proactive and driven, with a focus on continuous improvement. Strong attention to detail and ability to work under pressure. Capable of working with global teams and navigating complex, matrix-style organizations. Qualification : MBA Finance or CA

The Role: Associate, IT Service Operations The Team: Our team is responsible for business management activities within the Technology group of OSTTRA including Technology Budget Management, Purchase request to Purchase order processes, the streamlining of business processes, and being enablers for the overall success of the Technology group. Our team values efficiency, innovation, and collaboration to drive operational excellence and pride ourselves on our ability to identify and implement process improvements while maintaining a strong focus on delivering high quality results to support the organizational success. The Impact: The Business Management analyst plays a crucial role in contributing to the overall objectives of the team and Technology organization. By optimizing business processes, headcount activities and ensuring seamless purchase order and invoice management, this role directly impacts the organization s operational efficiency, cost effectiveness and productivity. What s in it for you: We are looking for an experienced (5+ years in a similar role) IT ServiceDesk Engineer who can work independently, self-motivate and work in a global and multicultural team and goes the extra mile to ensure high quality in the work delivered. To enjoy working in this role we believe you have deep technical and process-oriented skills within your area of expertise, are very structured and thorough, are humble and take responsibility for the greater picture. Responsibilities: The role Directly responsible and accountable for the delivery of excellent end-user support to colleagues across all OSTTRA locations (APAC, India, UK and US) while being an integral member of larger EUC global support. Act as the first point of contact for the business, logging, triaging, managing, and resolving incidents and service requests across all OSTTRA EUC technologies Provide first and second line support via telephone support, email, live support, in person walk ups and managing queues from Self Service Portal, chats, emails and other channels. Identify, troubleshoot, resolve all support issues relating to OSTTRA Group corporate laptop, productivity & collaboration suites, telephony, video conferencing and associated business applications. Providing effective handover and escalation when necessary Effectively deal with all workloads within agreed Service Level Agreement periods. Ensure that information security considerations and controls are in place and always adhere to the Information Security policies. Provide advanced remote and deskside technical support for desktop (laptop) and telephony environment. Knowledge of Microsoft Windows 10, AD, MS Endpoint Management, Microsoft Endpoint manager, SCCM, Autopilot, Cloud App security Microsoft 365, Google Workspace and storage solutions and audio/visuals desktops/laptops/printers)Knowledge should also include hardware support (including Responsible for working with third party service providers to ensure end to end support is maintained as required. Document, maintain, use and share appropriate product and services knowledge articles and learn about new products and services as required To keep up to date with developments within the organization that may have an impact on the user experience. To fulfil any additional / ad hoc duties as required to meet the needs of the business What We re Looking For: In depth experience & expertise on Google Workspace is a must In depth experience & expertise on Microsoft 365 is a must Understanding and experience of Microsoft Exchange/Active Directory/Microsoft 365, creating and managing emails accounts, creating and amending distribution groups, creating, amending and troubleshooting issues with user accounts and permissions, including Group policies. Ability to work from ITSM tools such as Jira and self-prioritize workstack. Act on initiative with minimal management, and on multiple tasks concurrently In depth knowledge of Windows 10/11 Knowledge of standard range of desktop applications and hardware Follow-me print solutions Understanding of mobile devices iOS and Android and mobile device management (Microsoft Endpoint manager and Google MDM) Knowledge and experience of using anti-virus systems Knowledge of networking configuration LAN/WAN and wireless connections, with a technical ability and understanding of FTP, SSL etc hardware and operating systems (e.g. Windows, Linux, Apple) , storage solutions Desktop/Laptop/Telephony Working knowledge and understanding of Experience with basic networking protocols and network services including DNS, DHP and TCP/IP Basic understanding of IT Security, network protocols, firewall and VPN configurations, as well as remote access, content filtering, spam filtering, malware and virus protection Knowledge of audio and video conferencing technologies Knowledge and understanding of End User Collaboration systems email, chat, voice video, conferencing etc Previous experience within a Technical Service Desk/Desktop role in a Customer Service environment Professional qualifications: ITIL v3 Foundation, Service Desk Institute SDA or equivalent ITSM qualification Experience & expertise in working with JAMF. As this is a global role, some international travel may be necessary.

Position: Senior Manager Process Audit Location: Gurgaon Experience: 13 to 16 years Qualification: Chartered Accountant (Mandatory) Role Overview We are seeking an experienced and strategic Senior Manager Process Audit to lead and elevate our internal audit function, with a strong focus on dealer operations and business process optimization. This role is pivotal in enhancing operational efficiency, ensuring policy and regulatory compliance, and mitigating business risks across the organization. The ideal candidate is a Chartered Accountant with a deep understanding of internal controls, risk assessment, and process improvement particularly in the automobile or dealership sector. Key Responsibilities Audit Strategy & Planning Develop and execute a robust annual audit plan aligned with corporate objectives and risk priorities. Define audit scope, methodologies, and timelines for dealer operations and core business processes. Ensure alignment with regulatory standards, internal controls, and industry best practices. Audit Execution Lead and oversee end-to-end audits from planning and fieldwork to reporting and follow-up. Assess compliance with company policies, operational efficiency, and risk mitigation practices. Perform root-cause analysis and validate corrective actions across processes and dealerships. Risk Management & Process Improvement Identify gaps, inefficiencies, and compliance risks in systems and dealer operations. Provide actionable recommendations to business stakeholders for process improvement. Drive long-term process standardization and control enhancement initiatives. Stakeholder Collaboration Partner with cross-functional teams, senior leadership, and dealer networks to drive audit outcomes. Ensure timely resolution of audit issues and effective implementation of agreed action plans. Act as a trusted advisor for internal controls and risk governance. Performance Monitoring Track dealer and process performance using KPIs, customer satisfaction metrics, and brand compliance. Ensure sustainability of improvements and consistency in operational execution. Reporting & Communication Prepare and present detailed audit reports to senior management, highlighting key risks and business insights. Drive a culture of transparency, compliance, and accountability through clear communication and regular updates. Qualifications & Requirements Chartered Accountant (CA) Mandatory 13 to 16 years of post-qualification experience in process audits, internal controls, or operational risk Strong background in auditing dealer networks and business operations, preferably in the automobile sector Expertise in internal control frameworks, process reviews, and risk-based auditing Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and SAP Strong report writing, analytical, and presentation skills Excellent communication, stakeholder engagement, and team collaboration skills Sound knowledge of industry regulations, compliance standards, and risk management frameworks Skills Required Process Auditing & Internal Controls Dealer Operations Review Risk Identification & Mitigation Compliance Monitoring Audit Strategy & Execution Stakeholder Management Join us in driving operational excellence and shaping a compliant, performance-driven culture. Apply now to lead the charge in audit innovation and business transformation. Qualification : Chartered Accountant (Mandatory)

Position: Administration Executive Location: Gurgaon Department: Administration / Facilities Management Employment Type: Full-Time Company: GSPANN Technologies Job Description: GSPANN is seeking a proactive and experienced Administration Executive to manage facility operations, vendor coordination, and workplace services. This role is perfect for a professional who thrives in a fast-paced, dynamic environment and is committed to driving operational efficiency, compliance, and employee satisfaction through effective administrative processes. Role and Responsibilities: Manage end-to-end facility operations including housekeeping, security, pantry, and mailroom services. Coordinate with vendors for procurement, Annual Maintenance Contracts (AMC), and service-level agreements ensuring timely delivery and compliance. Arrange travel, accommodation, and logistics for employees and guests as required. Support planning and execution of office events, employee engagement initiatives, and internal communications. Ensure adherence to health, safety, and sustainability standards across office operations. Maintain accurate records of stationery, asset inventories, and consumables. Collaborate with cross-functional teams to address workplace needs and drive continuous improvement initiatives. Skills and Experience: Minimum 4 years of experience in administration, facility management, or workplace operations. Strong vendor coordination skills with negotiation and service delivery management experience. Knowledgeable about statutory compliance, workplace safety, and health regulations. Proficient in Microsoft Office tools including Excel, PowerPoint, and Outlook. Excellent communication, interpersonal, and analytical problem-solving abilities.

Job Title: Program & Strategy Manager CEO s Office Location: Gurugram, Haryana, India (Onsite, Full-Time) Experience: 3+ Years | Department: CEO s Office / Strategic Initiatives About Spyne At Spyne, we are redefining how cars are marketed and sold using cutting-edge Generative AI. What began as a bold idea to automate car visuals has evolved into a full-scale, AI-powered automotive retail ecosystem. We are backed by $16M in Series A funding from Vertex Ventures, Accel, and other top investors. In the last 15 months alone, we've expanded into the US and EU, launched industry-first AI image and 360 solutions, and achieved a 5x revenue surge with even greater growth ahead. Now, we re building a complete AI Retail Suite and scaling our footprint to 150K+ dealerships globally. Role Overview As a Program & Strategy Manager, you will work directly with the CEO s Office to lead and drive the adoption of Agentic AI (autonomous, goal-driven AI systems) across the organization. This includes Product, Engineering, Sales, Marketing, HR, Finance, Customer Success, and more. You ll be responsible for managing high-impact programs that integrate AI-driven automation into our operations, while also supporting strategic initiatives that align with Spyne s rapid growth and vision. What You ll Do Agentic AI Transformation Lead company-wide adoption of Agentic AI systems across key business functions Drive automation using tools like GPT-based agents, RPA, no-code AI platforms, and AutoML Define metrics to track AI-driven efficiency and performance improvements Work closely with Data & Engineering teams to integrate AI into existing workflows Conduct internal workshops to upskill teams on AI tools and practices Strategic Program Management Develop and execute strategic initiatives aligned with overall business objectives Own cross-functional programs focused on revenue growth, operational efficiency, and customer acquisition Track key business KPIs and ensure timely execution of high-impact priorities Support leadership with executive presentations, investor updates, and business reviews Work directly with the CEO on mission-critical business priorities Stakeholder & Team Collaboration Serve as the liaison between the CEO s office and all functional leaders Manage relationships with key AI vendors and partners (OpenAI, Microsoft, etc.) Enable adoption of AI across departments through communication and change management Build internal tools and dashboards for strategic visibility and impact tracking Experience & Background 3+ years in Program Management, Product Strategy, Business Ops, or similar roles Proven track record in managing cross-functional, strategic initiatives Strong experience in analytics (Excel, SQL, BI tools like Tableau, Looker, or Power BI) Technical Acumen Basic familiarity with LLMs and AI tools (OpenAI, Hugging Face, Anthropic, etc.) Ability to collaborate with AI/ML engineering teams and understand core technical concepts Strong understanding of business process automation and digital transformation Soft Skills Excellent communication and stakeholder management skills Strategic thinker with strong problem-solving abilities High ownership mindset and the ability to thrive in fast-paced, high-growth environments Why Join Spyne At Spyne, we re not just building AI products we re building the future of work. You ll be part of a driven, high-performance team in a company where speed, innovation, and ownership define our culture. What You ll Get: Opportunity to work directly with leadership on strategic initiatives Comprehensive health insurance (GMC, GPA, GTLI) Career growth with leadership exposure and equity options for top performers Office-first, high-energy environment that encourages real-time collaboration A young, driven team (average age: 25 26) working alongside seasoned professionals Our Values Customer Obsession: Every initiative is measured by the value it brings to customers Speed Over Perfection: Fast execution is key learn and iterate quickly Extreme Ownership: Own the outcomes, not just the process 10x Innovation: Think bigger and solve at scale A-Team Standards: We hire top talent and enable them to grow fast

Job Title: Engineering Manager SaaS & Logistics Tech | Gurgaon, Haryana Location: Gurgaon, Haryana, India Job Type: Full-time Department: Engineering Industry: SaaS | Logistics & Supply Chain Technology Company: Shipsy About Shipsy Shipsy is a leading global SaaS company that s reshaping the logistics and supply chain industry. Our platform offers end-to-end visibility, intelligent automation, and AI-driven solutions for businesses to optimize freight and delivery management. In just a few years, we ve gained a dominant share of India s courier/express sector, with over 30% of the industry flowing through our platform, while also expanding into international markets like Saudi Arabia, UAE, and Southeast Asia. Our platform processes over 1.5 million transactions daily, and we're on a mission to digitize global trade. Shipsy helps companies manage everything from vendor rate procurement and digital workflow management to AI-based reconciliation, reducing invoicing errors and improving operational efficiency. We are a remote-first company with offices in Gurugram, Mumbai, Bangalore, and Dubai. Backed by Sequoia Capital and Info Edge, our fast-growing team is composed of top-tier talent from IITs, IIITs, NITs, and global companies like Samsung, MIT Media Labs, Deutsche Bank, and more. Role Overview: Engineering Manager We re looking for a visionary Engineering Manager to lead and inspire our dynamic engineering team at Shipsy. You will be responsible for driving innovation, ensuring the timely delivery of high-quality products, and optimizing development processes to enhance the overall performance of our platform. This role offers a unique opportunity to work on cutting-edge technology and shape the future of logistics through scalable, AI-powered solutions. Key Responsibilities Team Leadership & Mentorship Lead, mentor, and manage a team of talented software engineers. Foster a collaborative environment that encourages professional growth and technical excellence. Conduct regular performance evaluations and provide feedback to drive continuous improvement. Strategic Engineering & Project Management Develop and implement engineering strategies aligned with organizational goals and objectives. Manage multiple projects simultaneously, ensuring timely delivery of high-quality software solutions. Collaborate with product, design, and other cross-functional teams to define and prioritize product features. Agile Methodology & Process Optimization Implement and maintain Agile methodologies to improve team performance and project delivery. Oversee the entire software development lifecycle (SDLC), ensuring adherence to best practices and coding standards. Continuously evaluate and improve development processes for maximum efficiency. Resource & Budget Management Manage project budgets, resources, and capacity planning for engineering initiatives. Ensure effective allocation of resources and align team priorities with business objectives. Innovation & Industry Expertise Stay up-to-date with emerging technologies and industry trends to drive innovation within the team. Lead efforts to integrate cutting-edge technologies and solutions into the development process. Collaboration & Communication Cultivate strong working relationships with stakeholders across the business to ensure alignment and transparency. Communicate technical concepts clearly to both technical and non-technical audiences. Qualifications & Skills Bachelor s degree in Computer Science, Engineering, or a related field (Master s degree preferred). 5+ years of software engineering experience, with at least 3 years in a management or leadership role. Proven track record of successful project delivery, team leadership, and technical decision-making. Expertise in Agile methodologies and project management tools like Jira, Confluence, etc. Strong understanding of the software development lifecycle (SDLC), from ideation to deployment. In-depth knowledge of software architecture, design patterns, and best practices. Excellent problem-solving, analytical, and decision-making skills. Outstanding communication and interpersonal skills to interact with cross-functional teams. Experience with budgeting and resource allocation for engineering projects. Proficiency in managing distributed teams (preferred). PMP certification is a plus. A passion for working with emerging technologies and driving innovation. Competitive salary and performance-based incentives. Remote-first work culture with flexible work arrangements. World-class learning opportunities with sponsored enrollments for online courses (Coursera, edX, etc.). Fun, collaborative, and innovative environment with regular team outings, quarterly parties, and annual offsites. International trip vouchers and company-sponsored asset purchase programs. Access to cutting-edge technology and the opportunity to influence the future of global logistics. Apply Today & Lead the Future of Logistics Tech If you re an engineering leader passionate about driving innovation, optimizing development processes, and delivering cutting-edge solutions in the logistics space, then Shipsy is the place for you. Qualification : Bachelors degree in Computer Science, Engineering, or a related field (Masters degree preferred).

Facilities Executive Soft Services Service Line: GWS Segment Role Type: Full-Time Location: Gurgaon, Haryana, India Areas of Interest: Facilities Management About the Role: As a CBRE Facilities Executive - Soft Services, you will coordinate with clients, vendors, and contractors to ensure the smooth execution of facility management tasks and work orders. This role is part of the Facilities Management team, focusing on the operational efficiency and upkeep of physical assets while supporting Property Managers with service-related functions and compliance. Key Responsibilities: Liaise with landlords, tenants, and service vendors to ensure all facility management policies, procedures, and reporting standards are properly implemented and adhered to. Acknowledge and respond to client service requests and ensure work orders are appropriately collected and addressed. Gather data and create reports to assess performance, progress, and service quality. Organize and file documentation including work orders, vendor proposals, departmental records, and compliance paperwork. Supervise external activities such as waste disposal, recycling, and other soft service operations. Read, follow, and respond to internal memos, emails, and short instructions. Seek clarification when necessary. Handle basic inquiries and feedback from clients, team members, and supervisors professionally. Use existing procedures to resolve day-to-day issues with limited discretionary decision-making. Deliver outputs by following standard operating procedures under close supervision and guidance. What You ll Need: Educational Qualification: High School Diploma or GED with up to 2 years of experience in Facilities Management or a similar operational role. Required Skills: Ability to follow standard operating routines and facility management protocols. Good communication skills for responding to inquiries and sharing routine information. Basic computer proficiency, especially in Microsoft Office (Word, Excel, Outlook). Strong organizational skills with a detail-oriented and inquisitive mindset. Ability to perform basic math functions, including calculating percentages, markups, and discounts. Qualification : High School Diploma or GED with up to 2 years of job-related experience.

About Shiprocket: At Shiprocket, we are on a mission to make e-commerce simple, accessible, and trustworthy. We empower e-commerce sellers with AI-driven technology and reliable services, covering everything from conversion and order fulfillment to shipping, customer communication, and returns management. Our platform scales data, workflows, and supply chains, providing sellers with everything they need to deliver an exceptional customer experience. What It s Like to Work at Shiprocket: Our culture is built on the following principles: Key to True Innovation: We thrive under constraints and use them as opportunities to innovate. Speed Above All Else: We prioritize quick decision-making and actions that make the most impact. Be Ruthlessly Frugal: Efficient use of resources drives growth. Say It Like It Is: We value honesty and directness in communication. We re Not A Family, We re A Sports Team: We are here to win and accomplish great things together. Customer-First Mentality: Our focus is always on delivering outstanding experiences for our customers. Role Overview: Shiprocket s Engineering Team is focused on driving innovation and excellence within the e-commerce and logistics industries. We are dedicated to developing cutting-edge technology solutions that empower businesses to scale efficiently, optimize operations, and deliver outstanding customer experiences. With a focus on automation, data-driven decision-making, and seamless integrations, we aim to revolutionize how merchants, customers, and logistics providers interact. We are looking for a Data Analyst with 2-6 years of experience to help support our diverse business units (Finance, Product, Operations, Marketing, etc.) by leveraging insights derived from analyzing large datasets. The ideal candidate will be proficient in data mining, analytical methods, data tools, and model development and implementation. Roles and Responsibilities: Data Preparation & Analysis: Gather and analyze data to generate reports that provide actionable insights to business teams. Support the strategic planning of new AI or data-centric products. Insight Generation: Analyze key metrics and performance indicators to identify the root causes of inefficiencies or defects in processes, helping teams drive improvements. Collaboration with Business Teams: Collaborate proactively with various internal business teams to enhance project outcomes, focusing on optimizing resource utilization and ensuring timely completion. Report Creation: Build and maintain reports that communicate key findings and trends clearly to management, facilitating data-driven decision-making. Continuous Improvement: Recommend and implement improvements based on data insights, contributing to better operational efficiencies. Preferred Skills & Qualifications: Business & Statistical Acumen: Ability to translate business questions into statistical solutions and communicate insights effectively. Data Analytics Proficiency: Expertise in SQL, PL/SQL, BigQuery, and Snowflake. Experience in scripting languages like Python is highly desirable. Analytical Tools & Methodologies: Strong understanding of OLTP/OLAP databases, data analytics tools, and methodologies. Hands-on experience in data mining and statistical modeling. Data Visualization Skills: Experience with tools such as Metabase (preferred) and advanced Excel to present data insights in an accessible format. Cloud Services Knowledge: Familiarity with AWS services is a significant advantage. Problem-Solving: Proactive mindset with the ability to identify challenges and develop practical solutions to improve processes and drive business results. At Shiprocket, we offer a dynamic, fast-paced work environment where you ll have the opportunity to make a significant impact. You'll work alongside a talented team that embraces innovation, prioritizes customer satisfaction, and continuously pushes the envelope to redefine e-commerce logistics.

Job Description: Vice President, Operations - Index & Data Solutions About the Team: The Index & Data Solutions (IDS) team at BlackRock is responsible for shaping and executing the firm s data strategy, overseeing relationships with data providers, and ensuring the smooth administration of market data services. The Operations team within IDS is looking for an experienced Vice President to lead a high-performing group of market data professionals in streamlining processes, managing contracts, and collaborating with multiple stakeholders to deliver exceptional operational excellence. As Vice President, you will play a key role in overseeing end-to-end market data operations, from contract administration to invoicing and payment management. You will work closely with vendors, relationship managers, internal teams, and BlackRock s finance function to optimize data operations, drive process improvements, and ensure the firm s market data needs are met efficiently and accurately. The ideal candidate will be a strategic and hands-on leader, passionate about performance, with experience in invoice operations management and process transformation. You should be comfortable interacting with senior internal and external stakeholders and possess strong problem-solving and data management skills. Key Responsibilities: Invoice Validation & Reconciliation: Review and validate invoices against the internal inventory of market data services. Research and resolve discrepancies to ensure accurate and timely invoice processing. Actively follow up with vendors and internal teams to resolve issues and ensure timely resolution. Financial Reporting & Analytics: Prepare reconciliations to explain differences between internal service inventories and vendor invoices. Develop and maintain accurate reports on index and market data usage for providers. Prepare financial analytics and reports for internal stakeholders to aid in decision-making. Process Improvement & Optimization: Identify opportunities for streamlining invoicing and data management processes. Use data insights to drive improvements and optimize operational efficiency. Contribute to the development of quality controls and continuous improvements in operational processes. Vendor & Stakeholder Management: Act as a key point of contact for invoice and payment-related inquiries from vendors and internal teams. Develop and maintain strong relationships with external data providers to ensure smooth contract administration and service delivery. Partner with BlackRock's Finance team to manage market data budget accruals and ensure accurate financial reporting. Team Leadership & Development: Lead and mentor a team of market data professionals, fostering a high-performance culture. Support the team in their growth, development, and delivery of market data solutions. Requirements: Experience: 5-8 years of experience in market data operations, invoice validation, or reconciliation. Proven track record of optimizing operational processes and implementing quality controls. Educational Background: Degree in Business, Commerce, or a related field. Technical & Analytical Skills: Proficiency in Excel and Microsoft Access; advanced skills preferred. Basic knowledge of financial markets and market data services. Strong analytical and problem-solving skills with an ability to translate complex issues into actionable solutions. Communication & Leadership: Excellent oral and written communication skills, with the ability to interact effectively with senior stakeholders. A self-starter attitude with strong organizational skills and the ability to handle multiple priorities while maintaining composure. Proven ability to lead and contribute to team performance in an inclusive and diverse environment. Our Benefits: To ensure you remain energized and inspired, we offer an array of benefits that include: Strong Retirement Plan and comprehensive healthcare options. Tuition Reimbursement to support your ongoing learning. Flexible Time Off (FTO), allowing you to recharge and spend time with loved ones. Support for working parents, including various family-related benefits. Our Hybrid Work Model: At BlackRock, our hybrid work model fosters collaboration and personal development. Employees are required to work in the office at least 4 days a week, with flexibility to work from home 1 day a week. This approach ensures effective team collaboration while offering flexibility in your work-life balance. About BlackRock: At BlackRock, our mission is to help people experience financial well-being by offering innovative investment solutions. We are committed to helping individuals achieve their financial goals from saving for retirement to funding education, buying homes, or starting businesses. Our clients investments play a crucial role in driving global economic growth, supporting businesses, financing infrastructure, and fostering innovation. Join us in making a difference in the world of finance and be part of an industry-leading firm.

Company Description Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally. Job Description Main Responsibilities: Handling and monitoring shipments in containers for third country execution in compliance with contractual requirements/conditions. Aware of shipping lines & logistical procedure for container shipment. Accurate and timely co-ordination with shipper, buyer, overseas offices, internal teams, shipping line, handling agent, supervision agency and other parties involved in shipment. Be aware of and avoid cost and consequences related non-accomplishment of shipment deadline and contractual period. Good knowledge of Letter of credit. Should be familiar with UCP 600 & ISBP Working on Letters of credit - Letter of credit to be checked and verified in accordance with contractual terms and conditions followed by issuance & presentation of documents well within time. Checking and/or preparation of shipping documents as per Letter of Credit; presenting them for payments as per contractual terms Prepare error free post shipment documentation/Clean negotiation of shipping documents. Preparation of weekly reports and updating accurate data in working system as well as in shipment files. Daily reporting / status updates of shipments under various contracts, stock positions and high-lighting potential delays. Proper filing and maintenance of records. Updating KPI Dedicated and to work as per the requirement of Job / shipment, time should not be a barrier. Experiences: 8 to 15 years of experience Other skills (Computer Skills, etc): Proficiency with MS Word and Excel. Ability to prioritize multiple tasks and meet strict deadlines Accurate data entry skills and Strong documentation skills Additional Information Additional Information for the job Diversity & Inclusion LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion. LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply. Sustainability Sustainable value is at the heart of our purpose as a company. We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us What We Offer We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world. We offer A workplace culture that embraces diversity and inclusivity Opportunities for Professional Growth and Development Employee Recognition Program Employee Wellness Programs - Confidential access to certified counselors for employee and eligible family members, along with monthly wellness awareness sessions. Certified Great Place to Work

Role Overview: As the Program Manager, you will be responsible for leading the BOLD program s global implementation. This role involves working with cross-functional teams to define project scope, objectives, and deliverables, ensuring that the program aligns with the overall business goals. You will also manage project plans, budgets, risks, and external vendors, ensuring smooth execution across all geographies. Additionally, you will be responsible for managing relationships with business leaders, especially within India, and fostering a culture of collaboration and continuous improvement across the project team. Key Responsibilities: Program Management: Lead the end-to-end implementation of the BOLD program (SAP S/4 transition), ensuring successful delivery across multiple regions (Asia, North America, South Latam, Europe, Africa). Cross-Functional Collaboration: Work closely with various teams to define project scope, objectives, and deliverables, ensuring alignment with company goals. Project Planning & Execution: Develop and maintain comprehensive project plans, timelines, and budgets. Monitor progress, manage risks, and ensure quality deliverables. Vendor & Consultant Management: Coordinate and manage external vendors and consultants, ensuring milestones are met and deliverables are of high quality. Leadership & Mentorship: Provide leadership to the project team, promote collaboration, innovation, and continuous improvement within the team. Stakeholder Communication: Regularly communicate project updates, status reports, and insights to stakeholders at all levels to ensure transparency and alignment. Business Relationship Management: Own the business relationship with local leaders in India, ensuring alignment on the project roadmap. Resource Management: Oversee the Back-office resources in India, contributing to the establishment of a South and South-East Asia center of excellence. Project Team Coordination: Manage the coordination of 200+ project team members across multiple regions. Skills & Qualifications: Hard Skills: Extensive experience with complex program management. Strong experience with SAP S/4 and SAP best practices, methodologies, and architecture principles. In-depth knowledge of the agri-commodity business and its industry-specific challenges and opportunities. Soft Skills: Hands-on and strategic: Ability to define long-term plans while diving deep into specific issues when necessary. Leadership: Impeccable communication skills and the ability to lead by influence. Proven ability to thrive in a fast-paced, dynamic environment with a proactive, results-oriented approach. Excellent communication skills (both written and verbal) in English for effective stakeholder engagement. Capable of handling both medium and long-term tasks with adaptability to innovative solutions. Experience & Education: Minimum of 10 years of experience in project management, with a proven record of successful implementations in complex organizational environments. Master s degree (or equivalent) in a related field. Additional Information: This role will be based at the Louis Dreyfus Company offices in Gurugram, India. The role offers an exciting opportunity to lead a transformative project in one of the most dynamic and critical industries worldwide. Qualification : Masters degree (or equivalent) in a related field

The Role: Facility Executive Soft Services The Team: The OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures. The Impact: Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets. What s in it for you: The Facility Executive for Soft Services will manage and oversee all non-technical facility services, ensuring a high standard of cleanliness, security, and general facility upkeep. With 8 to 10 years of experience, the ideal candidate will bring a comprehensive understanding of soft services, operational management, and team leadership to ensure smooth and efficient facility operations. Responsibilities: Soft Services Management: Oversee the delivery and quality of soft services including housekeeping, janitorial services, pest control, landscaping, and waste management. Vendor Coordination: Manage relationships with soft service vendors and contractors, ensuring service levels meet company standards and contractual obligations. Service Quality Assurance: Conduct regular inspections and audits to ensure the highest standards of cleanliness and maintenance are maintained throughout the facility. Budget Management: Assist in developing and managing the budget for soft services, tracking expenses, and identifying cost-saving opportunities. Compliance: Ensure that all soft services comply with relevant health, safety, and environmental regulations and company policies. Operational Efficiency: Implement best practices and process improvements to enhance the efficiency and effectiveness of soft service operations. Team Leadership: Supervise and mentor a team of soft services staff, including hiring, training, and performance management. Customer Service: Address and resolve any facility-related issues or complaints from employees or tenants in a timely and professional manner. Reporting: Prepare and present regular reports on service performance, issues, and resolutions to senior management. Emergency Response: Manage and coordinate soft services response to emergencies or special events, ensuring minimal disruption to facility operations. What We re Looking For: Education: Bachelor s degree in Facilities Management, Business Administration, Hospitality Management, or a related field. Experience: 8-10 years of experience in facilities management with a focus on soft services, including supervisory or managerial roles. Skills: In-depth knowledge of soft services operations and best practices. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficiency in facilities management software and Microsoft Office Suite. Effective problem-solving skills and attention to detail. Ability to manage budgets and vendor relationships. Qualification : Bachelors degree in Facilities Management, Business Administration, Hospitality Management, or a related field.