Operational Support Jobs in Chennai

Field Application Engineer - Automation Location: Chennai Qualification: B.E. in Electronics & Communication (EC) / Instrumentation & Control (IC) / Electrical Engineering (EE) / Mechatronics Skills Required: Experience in installation, commissioning, and programming of automation products such as: Servo motors BLDC motors Gear motors Linear motors Drives PLCs HMIs Sensors Other related automation products Roles & Responsibilities: Assist in managing company products and coordinate sales and service requests, providing technical support to customers. Analyze technological issues in installed application systems, verify technical resolutions, ensure systems are operational, and fix problems as needed. Collaborate with sales teams, engineers, and product managers to gather accurate information regarding application usage, system operations, and product management. Travel to visit potential and existing clients to provide technical assistance and build strong relationships. Maintain long-term relationships with existing customers to ensure ongoing satisfaction and product optimization. Demonstrate excellent interpersonal skills, along with strong presentation and creativity capabilities. Support customers in maximizing the value and usage of the products they have purchased. Manage all technical aspects of customer queries and provide timely solutions. Provide detailed product, service, and equipment-related technical and engineering information in response to questions and requests. Qualification : B.E. in Electronics & Communication (EC) / Instrumentation & Control (IC) / Electrical Engineering (EE) / Mechatronics

Job Title: Specialist Banking Operations (Disputes & Chargebacks) Location: Chennai Employment Type: Full-time About Zeta: Zeta is a next-gen banking technology company redefining how banks and fintechs build and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta offers the industry s first fully cloud-native, API-driven banking stack Zeta Tachyon supporting issuance, processing, core banking, lending, fraud & risk, and more, all from a single vendor platform. With over 15 million cards issued globally, Zeta is transforming customer experiences for leading banks and fintechs across global markets. Zeta Tachyon enables: Digital-first cardholder experiences Native embeddable banking support Hyper-personalized card programs Rapid product configuration and launch Real-time innovation via APIs and event streams Next-gen back-office and compliance capabilities Zeta has a global team of 1700+ employees, 70% of whom are in R&D. In 2021, Zeta raised $280 million at a $1.5 billion valuation, backed by SoftBank, Mastercard, and other top investors. About the Role: We re hiring a Cards Dispute & Chargeback Specialist to join our Banking Operations team. In this role, you will manage end-to-end dispute and chargeback operations for debit, credit, and prepaid card transactions. The ideal candidate will have hands-on experience with card network regulations (Visa, Mastercard, RuPay, UPI), strong analytical skills, and the ability to work effectively with cross-functional teams and external partners. Key Responsibilities: Manage the entire dispute lifecycle for debit, credit, and prepaid card transactions. Investigate dispute scenarios such as: Fraudulent transactions Merchandise not received Service not rendered Duplicate billing Other eligible chargeback cases Assess dispute validity per card network regulations (Visa, Mastercard, RuPay, UPI). Execute chargeback processes: representments, pre-arbitrations, compliance cases, etc. Prepare and submit supporting documentation in line with scheme-defined timelines. Collaborate with issuers, acquirers, merchants, customers, and internal teams for case resolution. Stay up-to-date on regulatory guidelines (RBI, PCI DSS) and scheme rules. Track and report key operational metrics: Dispute volumes Aging reports Recovery rates Win/loss ratios SLA adherence Communicate professionally with customers regarding dispute status and outcomes. Support internal/external audits, regulatory reporting, and compliance assessments. Identify areas for process automation and continuous improvement to boost operational efficiency. Required Skills & Competencies: Familiarity with fraud detection tools, dispute management systems, and transaction monitoring platforms. Strong understanding of RBI regulations, PCI DSS, and other financial compliance frameworks. Exposure to process improvement methodologies (e.g., Lean Six Sigma, RPA). Excellent analytical, investigative, and problem-solving skills. Effective communication and stakeholder management skills. High attention to detail with the ability to manage sensitive cases discreetly. Ability to work independently while maintaining team alignment and compliance standards. Qualifications & Experience: Bachelor s degree in Finance, Business Administration, or a related field. 3 5 years of experience in banking operations, fintech, or card processing environments. Minimum 2 years of experience specifically handling disputes and chargebacks. Equal Opportunity: Zeta is proud to be an equal opportunity employer. We are committed to fostering an inclusive workplace that celebrates diverse backgrounds, cultures, and perspectives. We welcome applications from all individuals and believe that diversity drives innovation and success. Qualification : Bachelors degree in Finance, Business Administration, or a related field

Job Title: Group Coordinator Operations Experience Required: 7 15 Years Job Category: Billing Operations Location: Chennai Eligibility: Graduates from any stream About the Role: We are looking for a dynamic and experienced Group Coordinator Operations to join our Billing Operations team. The ideal candidate will have strong expertise in Accounts Receivable (AR) Analysis, experience in team coordination, and the ability to independently handle operational responsibilities. This role demands excellent communication, reporting skills, and a strong understanding of medical billing operations. Key Responsibilities: Perform hands-on AR analysis with accuracy and efficiency. Demonstrate working knowledge of charge entry and payment posting processes. Generate, analyze, and present operational reports for internal and client review. Communicate professionally with clients via email regarding queries and updates. Lead and support a team by fostering collaboration and ensuring daily task completion. Provide guidance and oversight to junior team members, ensuring adherence to quality and performance standards. Manage daily operations independently while contributing as a collaborative team member. Required Skills: Minimum 5 years of experience in AR Analysis. At least 6 months of team handling experience. Excellent oral and written communication skills. Strong interpersonal and team management capabilities. Proficient in MS Office (Excel, Word, PowerPoint). Fast and accurate typing skills. Strong computer literacy and system navigation skills. Job Essentials: In-depth knowledge and hands-on experience in AR Analysis. Working knowledge of charge entry and payment processes. Ability to manage and lead a team while handling day-to-day operations. Strong client communication skills, especially via email. Skilled in report generation and presentation. Qualification : Graduates from any stream

Job Title: Manager / Senior Manager Operations Experience Required: 7 15 Years Job Category: Billing Operations Location: Chennai Eligibility: Graduates from any stream Work Mode: Work from Office Job Summary: We are seeking an experienced and strategic Manager / Senior Manager Operations to lead and oversee our end-to-end Revenue Cycle Management (RCM) operations. This role requires deep domain expertise in medical billing, strong leadership, and the ability to manage teams, clients, and data-driven decision-making effectively. Key Responsibilities: Lead and manage end-to-end RCM processes including Charge Entry, Payment Posting, and AR Management. Oversee daily operations and ensure quality, productivity, and process compliance. Manage and mentor teams; provide guidance, support, and performance feedback. Build strong relationships with clients through effective communication via email and calls. Drive data-driven decision-making through data analysis, report generation, and delivering presentations to management. Contribute to operational planning including transition management and FTE forecasting. Collaborate cross-functionally to improve process efficiency and resolve escalations. Maintain a high standard of professionalism, confidentiality, and integrity. Required Skills & Qualifications: Minimum 12 years of experience in end-to-end RCM operations. At least 3 to 5 years of experience in managing and leading teams. Strong oral and written communication skills. Excellent interpersonal skills and ability to work collaboratively or independently. Proficient in MS Office, especially Excel and PowerPoint. Demonstrated experience in client handling, data reporting, and process transitions. Job Essentials: Hands-on experience with Charge Entry, Payment Posting, and AR functions. Experience in handling client communications and escalations. Expertise in data analytics, reporting, and presenting business insights. Proven track record in transition planning and workforce (FTE) management. Qualification : Graduates from any stream

Position: Junior Manager MIS & Analytics Location: Chennai Experience Required: 2 7 years Education: Graduate / Postgraduate / MBA (any stream) Industry Preference: BFSI / NBFC Role Overview We are looking for a highly analytical and detail-oriented Junior Manager MIS & Analytics to support reporting, dashboard management, and data analysis activities. The role involves working closely with senior leadership and regional teams to drive data-based decision-making and ensure accuracy, timeliness, and usability of business reports. Key Responsibilities Collaborate with National Head, Zonal, State & Branch teams for data management and reporting needs. Gather and analyze business requirements for reports, dashboards, and data solutions. Support in transitioning legacy reports to modern BI tools or centralized systems. Ensure accurate and timely delivery of reports and dashboards across teams. Maintain and improve report performance and data availability for end-users. Provide ad-hoc analytical support and generate insights to support operational decisions. Follow and implement best practices in report design, data structuring, and process repeatability. Manage linear data analysis and maintain reporting precision with minimal supervision. Skills & Competencies Advanced Excel proficiency (including pivot tables, VLOOKUP, formulas, etc.) Strong command of the English language (verbal & written) Excellent data analysis, time management, and organizational skills High attention to detail and process accuracy Ability to prioritize tasks and work under pressure Effective communication and stakeholder management Collaborative team player with strong networking skills Preferred Qualifications Graduate or Postgraduate in any discipline (MBA preferred) 1 3 years of relevant experience in MIS reporting, preferably in BFSI or NBFC sectors Experience with BI tools, basic knowledge of data visualization platforms is a plus A data-centric role working directly with leadership across zones Opportunity to shape data practices and dashboarding for business teams Dynamic, fast-paced work environment with long-term career potential Qualification : Graduate / Postgraduate / MBA (any stream)

Shift Incharge Production Location: Chennai Experience: Minimum 5+ years Qualification: BE / Diploma Mechanical / Plastics / CIPET Industry: Polymer Auto-Components Job Description: As a Shift Incharge Production, you will be responsible for overseeing and managing the daily production activities on your shift, ensuring targets are met with quality and efficiency. You will collaborate closely with the Section Incharge, Maintenance, and Quality teams to optimize plant operations and maintain safety standards. Key Responsibilities: Participate in daily review meetings with the Section Incharge to understand production targets, in-house rejection (IHR) targets, maintenance schedules, and discuss any deviations. Analyze previous shift/day production performance; compare against targets and plan corrective actions to recover losses. Develop and implement a work plan for production activities aligned with daily production requirements. Oversee the end-to-end production process including all cell operations to ensure achievement of production targets. Identify and control production bottlenecks to maximize plant efficiency. Resolve operational issues impacting production capacity; escalate critical problems to the Section Incharge. Coordinate with maintenance teams to prioritize maintenance requests minimizing machine downtime and limiting breakdowns to 3-4%. Monitor actual production versus scheduled production; analyze deviations and implement corrective measures. Track consumables usage per product unit to optimize utilization and control manufacturing costs. Analyze daily in-house rejection (IHR) data, identify root causes, and support implementation of corrective actions to reduce wastage. Implement process improvements suggested by supervisors and participate in Kaizen and continuous improvement initiatives. Provide inputs for improving plant operating procedures to enhance quality and system performance. Ensure proper documentation and maintenance of QMS records, logbooks, safety documents, and other production data. Report and investigate all HSSE incidents; ensure timely execution of preventive actions. Conduct regular training and safety talks for production staff and contract workforce on HSSE, legal, environmental, and fire safety compliance. Facilitate internal and external audits to ensure compliance with all applicable production, environmental, health, and safety regulations. Job Requirements: BE / Diploma in Mechanical, Plastics, or CIPET. Minimum 5 years of experience in production, preferably in Polymer Auto-Components manufacturing. Strong knowledge of production planning, quality control, and maintenance coordination. Familiarity with HSSE standards and compliance. Proven ability to lead teams, manage workflows, and resolve operational challenges. Qualification : BE / Diploma in Mechanical, Plastics, or CIPET

Job Title: Head (Global) After Implementation Support Location: Chennai, India Experience: 20 25 Years Qualification: Engineering Degree or Equivalent Role Overview: We are looking for an accomplished leader to head our Global After Implementation Support function. This critical role demands extensive experience in managing large-scale customer support operations for complex software products, preferably within HR or SaaS domains. The successful candidate will be responsible for delivering exceptional support services to a global customer base, driving operational excellence, and fostering continuous improvement in customer experience. Key Responsibilities: Lead and manage a large global support organization, including L2 and L3 teams, servicing over 250 customers worldwide. Oversee multiple teams: Product Team: Responsible for product design, architecture, engineering, and strategic vision. Implementation Team: Works closely with clients during installation, training, and the entire implementation lifecycle. Global Support Team: Handles customer queries, bug fixes, and change requests post-implementation. Managed Services (HRP Product Line): Operates payroll and other HR services for clients, comprising approximately 700 employees. Ensure timely resolution of issues in line with agreed Service Level Agreements (SLAs). Review and prioritize change requests, escalations, service requests, and monitor overall customer satisfaction. Establish and enforce global standards for operations, including ticket management, status reporting, customer communities, and issue deflection mechanisms. Act as the Voice of the Customer by identifying and driving necessary changes to product features and internal processes that enhance customer experience and operational efficiency. Forecast demand and build a high-performing team through recruitment, development, and retention of talent. Lead initiatives to improve product technical stability, proactively managing recurring issues and enhancing overall product reliability and performance. Optimize operational profitability, ensuring efficient resource utilization while maintaining sold margins. Collaborate closely with product development and implementation teams to ensure a seamless and consistent customer journey. Maintain compliance with ITIL best practices and adhere to stringent data security protocols. Qualifications & Experience: 20 to 25 years of professional experience, including at least 10 years in senior leadership roles managing customer support or after-sales service functions. Minimum 15 years in customer-facing roles with extensive experience in customer support for complex software products. Strong background in HR products or SaaS environments supporting high-volume case loads is highly preferred. Proven track record in managing and scaling large teams (100+ members). Exceptional communication, leadership, and stakeholder management skills. Ability to lead cross-functional teams across multiple geographies and cultures. Ideal Candidate Attributes: Strategic thinker with a customer-first mindset. Strong operational focus with a hands-on approach to problem-solving. Experienced in driving organizational change and process improvements. Skilled at balancing customer satisfaction with business objectives. Adept at forecasting demand and managing resources efficiently. Qualification : Engineering Degree or Equivalent

Assistant Manager SOM (Support Operations & Maintenance) Location: Chennai (Work from Office) Job Type: Full-Time Experience: 3 to 6 Years (with at least 1+ year in a lead/senior role) About the Role We are looking for a proactive and people-oriented Assistant Manager SOM to join our Chennai HQ. This is a hybrid role that blends technical product support, process optimization, and team leadership. You'll play a key part in driving daily operations, mentoring the support team, optimizing processes, and ensuring timely and high-quality deliverables. Key Responsibilities Serve as the point of contact for support escalations and team-related queries. Troubleshoot client-side issues and provide clear resolutions or workarounds. Deliver exemplary support to both internal and external stakeholders. Analyze and improve end-to-end product support processes. Lead automation initiatives to reduce manual work and streamline workflows. Monitor SLA/KPI compliance, proactively addressing potential delays. Take ownership of team outputs and deliverables, ensuring consistency and quality. Maintain and contribute to internal documentation and knowledge bases. Provide insights from support trends to aid product and customer experience improvements. Promote a collaborative, learning-focused team culture. Identify skill gaps and recommend training/tools for team development. Manage and track support tickets, ensuring timely resolution and SLA adherence. Collaborate cross-functionally using support tools and integrations. Utilize browser DevTools to inspect HTML/CSS, debug JS errors, and analyze console logs. Acceptance Criteria Experience: 4 6 years in customer/product support. 1+ year in a leadership or senior support role. Technical Skills: Proficient with Jira or similar support platforms. Strong debugging skills using browser developer tools. Knowledge of HTML, CSS, JavaScript errors, caching, and browser compatibility. Experience with RESTful APIs testing and debugging via Postman or similar tools. Familiar with user authentication, including SSO (SAML, OAuth2). Understanding of network fundamentals: DNS, HTTP/S, SSL, proxies, firewalls. Soft Skills: Strong communicator with excellent people management skills. Strategic thinker with a tactical mindset for driving support success. Adaptable and capable of handling multiple priorities. Willingness to work in shifts and travel on-site when required. If you're passionate about leading support teams and driving operational excellence, apply now to become part of a growing, customer-centric organization.

Job Title: Project Owner Temenos Implementation Projects Location: Chennai, India Job Type: Full Time Experience: 10+ years in Banking IT Services with strong exposure to Temenos Products (Core Banking and Digital) implementations. Job Summary: Aspire Systems is looking for a Project Owner to manage the day-to-day execution of Temenos implementation projects within a specific region. Reporting to the Delivery Owner, the Project Owner will be responsible for driving project execution, coordinating with internal and client stakeholders, and ensuring timely delivery with quality and compliance to contractual commitments. Required Skills & Experience: Minimum 5 years direct experience in Temenos Transact implementation projects as project owner. Must have track record of taking customers live on both on-premise and Temenos SaaS deployments. Experience with Temenos Infinity (Digital) solutions including onboarding, digital servicing, or origination. Demonstrated experience in managing core or digital banking projects in a client-facing role. Good understanding of implementation life cycle phases, especially in package-based delivery. Strong coordination skills to work across cross-functional teams and vendor environments. Solid communication, stakeholder management, and documentation skills. Hands-on experience with project tracking tools like JIRA, MS Project, or equivalent. Exposure to both Agile and Waterfall delivery models. A passion for delivering on time, with quality and operational discipline. Willingness to travel to the assigned region as per project needs. Willingness to take up Temenos Implementation Methodology (TIM) certification and at least one functional certification in a Temenos product group. Education: Bachelor s degree in Engineering, Computer Science, or a related field. PMP / CSM certification is a plus. Reporting Line: Reports to: Delivery Owner Temenos Implementation Projects. Work with a high-performing team focused on delivering excellence in Temenos implementations across the banking landscape. At Aspire, you ll have the opportunity to grow with structured mentorship, access to certification programs, and a strong project governance framework that empowers delivery success. Key Responsibilities: Lead the day-to-day execution of assigned Temenos implementation projects. Translate delivery plans into actionable workstreams and manage delivery schedules. Collaborate with functional and technical leads to align effort with project milestones. Drive daily project operations, including scope tracking, resource planning, and issue resolution. Facilitate internal status meetings and client working group discussions. Prepare and maintain detailed project documentation, including RAID logs and progress dashboards. Escalate risks and dependencies promptly to the Delivery Owner with mitigation proposals. Ensure quality control and alignment with Aspire's Temenos implementation standards. Support UAT coordination, deployment planning, and early life support activities. Qualification : Bachelors degree in Engineering, Computer Science, or a related field

Job Title: Global Application Support Head Temenos Core & Mobile Banking Location: Chennai, India Job Type: Full Time Experience: 15+ years in Banking IT Services with at least 8 years in post go-live support leadership role, including hands-on experience with Temenos SaaS. Job Summary: Aspire Systems is seeking a seasoned Application Support Head to lead post go-live support for Temenos Core Banking (Transact) and Digital Banking (Infinity) applications across the globe. This high-responsibility role requires deep experience in managing production environments particularly on Temenos SaaS and demands operational excellence, regulatory sensitivity, and customer-focused leadership. The role reports directly to the Global Head of Temenos Implementations Services. Required Skills & Experience: Minimum 8 years of post go-live support experience in banking applications (preferably in leadership role). Hands-on experience in supporting Temenos SaaS environments is essential. Strong expertise in Temenos Transact and/or Infinity platforms in live operations. Familiarity with SaaS deployment lifecycle. Excellent understanding of banking operations, regulatory compliance, and audit readiness. Proven ability to manage support operations with data privacy and GDPR compliance. Proficient in ITSM tools (e.g., ServiceNow, Jira Service Desk, Remedy). Skilled in incident, problem, and change management aligned to ITIL practices. Strong communication, customer handling, and crisis resolution skills. Experience supporting clients in regulated markets (EU, UK, Singapore, India, North America) is a plus. Education: Bachelor s degree in Engineering, Computer Science, or a related discipline. ITIL certification is required. Certification in data privacy or cloud governance (e.g., CIPP, ISO 27001, CSA) is an added advantage. Reporting Line: Reports to: Global Head of Temenos Implementations Be a pivotal part of our global banking support practice trusted by top-tier banks for production excellence and regulatory integrity. You ll lead the charge in delivering a reliable, secure, and compliant post go-live experience in today s cloud-first core banking landscape. Qualification : Bachelors degree in Engineering, Computer Science, or a related discipline

Role: Bank Authorizer Business Unit: Retail Banking Function/Department: Branch Banking Location: PAN India Experience: 6+ Years (Banking or Allied Business) Education: Graduate/Post-Graduate (Any Discipline) Job Purpose: The Bank Authorizer is responsible for delivering exceptional customer service and fostering long-term banking relationships. This role involves client engagement, customer service, banking operations, liability build-up, and cross-sales at the designated branch while ensuring regulatory compliance. Key Responsibilities: Customer Engagement & Business Growth: Actively engage with assigned customer portfolios to drive CASA (Current & Savings Accounts), Term Deposits (TD), Assets & Wealth cross-sell. Meet and exceed business targets as per the performance scorecard. Offer need-based product solutions that align client requirements with business offerings. Enhance product penetration per customer relationship through effective engagement. Leverage customer references to generate new business opportunities. Customer Service & Relationship Management: Foster a customer-centric approach by ensuring quick resolution of queries and complaints. Strengthen client relationships to enhance customer retention and satisfaction. Regulatory Compliance & Risk Management: Ensure full adherence to banking regulations and internal policies related to: Anti-Money Laundering (AML) Know Your Customer (KYC) Data & Information Security Assist in audit closure by addressing observations in reports. Branch Operations & Governance: Conduct internal audits and ensure adherence to regulatory guidelines. Maintain operational efficiency and support branch-level compliance. Key Performance Metrics: CASA/TD Growth and Share of Customer Wallet Cross-Sell Targets & Product Penetration Performance Scorecard Achievement Customer Satisfaction & Compliance Adherence Be part of a leading BFSI organization driving financial inclusion. Enhance your expertise in retail banking, client management, and financial operations. Work in a dynamic and customer-focused environment. If you have 6+ years of experience in banking or allied businesses, a strong understanding of customer engagement, banking operations, and compliance, we invite you to join our team! Qualification : Graduate/Post-Graduate (Any Discipline)

Job Title: Service Delivery Specialist Role Overview: The Service Delivery Specialist plays a vital role in supporting senior professionals by ensuring smooth and efficient service operations. This role involves gaining hands-on experience in service desk processes, meeting key performance targets, and actively contributing to continuous improvement initiatives. Key Responsibilities: Service Delivery & Support: Provides services within the defined Service Delivery scope to meet specific KPIs. Assists in the delivery of procurement services to the business. Ensures daily tasks are completed accurately and within set timelines. Stakeholder & Client Engagement: Maintains a proactive and professional working relationship with clients. Responds to client requests and inquiries promptly, ensuring customer satisfaction. Has a basic understanding of stakeholders within the assigned work perimeter. Process & Compliance: Understands and follows the Purchase-to-Pay (P2P) process. Ensures compliance with established procedures and procurement policies. Identifies and participates in process improvement initiatives. Strives to simplify, standardize, and enhance operational efficiency. Collaboration & Continuous Improvement: Works closely with team members to achieve common goals. Contributes to a positive and collaborative team culture. Shares knowledge and best practices to enhance team performance. Continuously seeks opportunities to improve client satisfaction and service quality. Required Skills & Competencies: Basic knowledge of service desk operations and procurement processes. Strong organizational and problem-solving skills. Customer-focused approach with effective communication skills. Ability to work collaboratively in a team-oriented environment. Proactive mindset with a willingness to learn and contribute. This role provides an excellent opportunity to develop expertise in service delivery while working in a dynamic and supportive environment.

About HSBC Join HSBC to find out how valued you will be if you are searching for a job where you can truly make an impact. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfill their hopes and realize their ambitions. The Role We are currently seeking an experienced professional to join our team as Manager, Finance Operations. In this role, you will be responsible for ensuring consistency and accuracy in various financial reports, managing regulatory submissions, and driving improvements in integrated reporting processes. Principal Responsibilities Reporting Deliverables: Ensure consistency across various integrated reporting deliverables, including financial statements, capital adequacy, and liquidity coverage. Liquidity & Regulatory Returns: Prepare, analyze, and explain various liquidity and regulatory returns, ensuring compliance with regulations. Stakeholder Communication: Present reports to stakeholders and seek their sign-offs before regulatory submissions or group-level reporting. Integrated Reporting: Support the production and design of new integrated reporting information, ensuring best practices and compliance with listing and regulatory requirements. Audit & Review: Handle audit queries from internal audit, external audit, and regulators, ensuring proper supervisory controls are in place. Cross Reporting Reconciliation: Build control mechanisms for cross-reporting reconciliation and ensure consistency for critical data elements. Assurance Checks: Perform assurance checks ahead of finalizing numbers and prepare assurance packs for sign-off meetings, including variance analysis and control checklist reviews. Regulatory Knowledge: Be well-versed in regulatory interpretation and definitions as prescribed in various regulations such as ECB guidelines, PRA regulations, accounting standards, and policies. Specialized Knowledge: Possess in-depth knowledge of at least two verticals in financial reporting, regulatory reporting, or liquidity reporting. Regulatory Change Management: Collaborate with Finance Change delivery, Global Regulatory policy, and Remediation programs on upcoming regulatory changes, business requirements, and system enhancements to ensure solutions meet objectives and regulatory compliance. Requirements Qualifications: A qualified professional (preferably CA, ICWA, MBA, or CFA) with a minimum of 5+ years of post-qualification experience. Industry Knowledge: Sound knowledge of the financial/banking services industry, products, and systems. Analytical Skills: Strong proficiency in MS Office, especially advanced Excel skills (macros, arrays, and other complex formulas). Regulatory Reporting Experience: Prior experience in regulatory reporting, liquidity, or financial reporting is advantageous. Regulatory Knowledge: Familiarity with Basel III/CRDIV, PRA regulatory rules, and AOP & Stress Testing reporting is preferred. Operational Risk Management: Ability to continually assess operational risks associated with the role, taking into account changes in the business environment, legal requirements, and technology. Technological Proficiency: Knowledge of Python, R, Xceptor, or other technologies used within finance for automation is desirable. Global Presence: Join one of the largest financial institutions in the world with operations in 62 countries and territories. Career Growth: Benefit from HSBC's opportunities for professional development and career progression. Impactful Work: Contribute to the ongoing success of the business and the financial stability of markets worldwide. Qualification : A qualified professional (preferably CA or ICWA or MBA or CFA) with overall post qualification experience of 5+ years.

Job Summary: We are seeking a skilled Procurement and Supply Chain Analyst to assist in procurement and supply chain data analysis to support decision-making and enhance operational efficiency. The ideal candidate will possess experience in PR creation, expedition, processing, and customer support while supporting supplier interactions, contract administration, and data reporting. This role will involve collaborating with the procurement team on a variety of tasks and contributing to the tracking and reporting of departmental KPIs. Key Responsibilities: Assist in procurement and supply chain data analysis to provide actionable insights for decision-making. Support PR creation, expedition, and processing, ensuring smooth operations and timely customer support. Collaborate with the procurement team to efficiently handle tasks related to procurement and supplier interactions. Contribute to tracking and reporting KPIs, ensuring department goals and objectives are being met. Stay informed about industry trends and regulatory changes that impact procurement and supply chain practices. Basic Qualifications: Bachelor s degree in a relevant field or equivalent combination of education and experience. 2+ years of relevant experience in procurement and supply chain. Proven experience in data analysis and procurement support. Strong data-driven decision-making skills and effective communication with vendors. A continuous learner who stays updated with industry knowledge and technology advancements. Other Qualifications: Advanced degree in a relevant field is a plus. Relevant certifications in data analysis or procurement are a plus. Why Join Us? This is an exciting opportunity to contribute to the procurement and supply chain process while enhancing your skills in data analysis and supplier management. If you are a proactive individual with a strong background in procurement support and data analysis, this role will allow you to grow in a dynamic and ever-evolving industry. Qualification : Bachelor's degree in a relevant field or equivalent combination of education and experience.

Job Summary Responsible for being the escalation point of contact for all high level break/fix and maintenance issues or events for the OC. Provides subject matter expertise for CRAN, CMTS, transport, Video, CDV, HSI and works closely with the engineering teams. Performs a variety of highly complex analytical duties in the planning development, testing and evaluation of Comcast's network. Responds to escalations and resolves issues that arise from hardware and software failures. Manages network tuning, performance and designs strategies and makes recommends to improve network performance. Job Description Core Responsibilities Performs a variety of highly complex analytical duties in the planning, development, testing and evaluation of Comcast's network, including CRAN, CMTS and the IP platform and Video platform. Works closely with engineering and national teams on network operations to ensure proper and efficient operations of the network. Measures volume and performance of the network traffic; identifies utilization and performance issues; designs strategies and recommendations to improve network performance. Provides necessary support for additions and changes. Devises and implements strategies for solving network issues or increasing network performance, including the development and production of network system documentation and instructional and procedural manuals for other employees to utilize in order to resolve problems or make network improvements. Supports all the OC tools and alarms, analyze systems needs and determines priority of devices attached to the network. Ensures the availability of networking services; studies, evaluates, analyzes and monitors the network to determine problem areas and/or areas of concern. Monitors and isolates outages and impairments. Ensures that server databases and other related resources are properly maintained and devises strategies to improve performance of the network. Provides subject matter expertise for all network equipment, technical training and support to other operational groups. Updates code and software to ensure proper system performance. Engineer 2 performing Network Desk duties performs the following: Determines if the network, or a portion of the network, needs to be shut down to resolve complex issues. Provides technical support for the capacity and utilization reporting and tuning across the product lines. Tests, monitors and analyzes the network to isolate outages across all product lines. Performs port turn ups and downs on CRAN aligned to the agreed to demark matrix. Develops changes and improvements in the network including re-routing of traffic. Provisions DWDM and CWDM circuits. Engineer 2 performing Video Desk duties performs the following: Participates in the review of video failures, as appropriate and provides feedback to prevent future occurrences within the established post mortem process. Accountable for video configuration audits and adherence to the golden configuration. Supports national desk for DSG and 2way conduit applications. Supports all channel migration from the headend to the CRAN. Supports all SD and HD channel launches. Uses all available tools to monitor and isolate IP video outages and impairments. Maintains all IP video delivery devices (i.e. RPD's, OM-1000's and NC-1500's). Performs MPEG troubleshooting through a variety of highly complex analytical duties in the testing and evaluation of Comcast's network. Provides operational support for the DAC and DNCS in conjunction with engineering and AVS. Directs Headend Technician(s) in troubleshooting network issues for video, ADS and Switched Digital video. Engineer 2 performing CHSI Desk duties performs the following: Devises modulation changes to the CHSI QAMs. Acts as the SME in isolating problems between the CMTS, transport distribution and subscriber Modem equipment. Ensures the CHSI network is optimally engineered. Analyzes and troubleshoots networks such as: CHSI Infrastructure, CRAN/CMTS and transport. Designs, conducts and interprets database and CHSI configurations. Provides technical support during the deployment of the CHSI product or the installation of additional CMTS's in the market. Engineer 2 performing CDV Desk duties performs the following: Provides technical support during the deployment of the CDV product or the installation of additional soft switches in the market. Monitors and clears all hung COPS processing. Supports the implementation of new capacity associated with the facilities and trunking for PSTN interconnection. Acts as the SME in isolating problems between the switch service provider, transport distribution and subscriber telephony equipment. Provides subject matter expertise for all voice equipment, technical training and support to other operational groups. Ensures the voice network is optimally engineered. Analyzes and troubleshoots networks such as: Voice Infrastructure, CRAN/CMTS and transport. Designs, conducts and interprets database and switch translations. Engineer 2 performing Systems Desk Specific function performs the following: Designs and creates tools that gather and integrate data from disparate systems (such as Comcast billing, ticketing, provisioning and network monitoring systems, among others). Designs, codes, tests, deploys and evaluates highly reliable programs in Perl, C, C++, C#. Designs, codes, tests, deploys and evaluates highly reliable web pages in PHP, ASP, JavaScript, Script etc. Collaborates with Engineering, Excellence in Operations (XOC), Advanced Technical Support and other internal departments to generate data for problem analysis and fix. Writes scripts in SQL, Perl, C++, JavaScript, ASP.Net. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels ar...

What You ll Achieve: As a Strategic Business Development Manager, you will play a crucial role in shaping and driving key strategic initiatives within the Global Materials organization under Procurement. Your focus will be on developing long-term growth strategies, enhancing operational efficiency, and supporting profitability objectives. You will lead and contribute to digital transformation efforts and be a key driver of change management within the organization. Key Responsibilities: Operational Strategy Development: Contribute to shaping the operational strategy for the Global Materials organization, ensuring the achievement of operational efficiencies and KPIs. Digital Transformation Leadership: Drive change management efforts as part of digital transformation initiatives, ensuring the smooth transition and successful adoption of new technologies and processes. Strategic Initiative Tracking: Measure, track, and report on the progress of key strategic initiatives, ensuring that goals and objectives are met. Senior Leadership Support: Prepare content and presentations for senior leadership strategy sessions and operational reviews, providing insights and analysis to inform decision-making. Executive Communications: Support senior executive communications for internal and external audiences, ensuring that the right message is conveyed clearly and effectively. Supply Chain Opportunity Identification: Identify areas for improvement within the supply chain processes through fact-based analysis, proposing actionable recommendations to enhance efficiency and performance. Essential Requirements: Relevant Experience: 5 to 10 years of experience in supply chain, with a strong understanding of procurement and business development. Communication Skills: Strong communication and presentation skills, with the ability to articulate complex strategies and ideas to both technical and non-technical stakeholders. Collaboration: A team player with excellent collaboration skills, able to work effectively with cross-functional teams and leadership. Desirable Requirements: Bachelor s Degree: A Bachelor s degree in a relevant field is preferred, though experience and skills may be considered in lieu of formal education. Qualification : Bachelors degree.

POSITION PURPOSE: To promote Bayer products to healthcare professionals and other relevant target groups to meet/exceed sales targets for assigned product(s) within the allocated territory To execute Customer Engagement Excellence focusing on executing in-clinic promotion leveraging Patient Focused Interactions (PFI) and implement off-clinic promotional activities assigned to specific target Customers and thereby improve Customer relationship To adhere to local regulations, industry, and company policies and code of conduct YOUR ROLES AND RESPONSIBILITIES: Achieve sales, volume, growth, market share and listing targets for assigned brands Plan, orchestrate and execute HCP engagements, aligned with MCCP by tailored Patient Focused Interactions using right content based on HCP needs & priorities Report customer engagement activities in Veeva CRM and take advantage of all available functionality for enhancing customer interaction and experiences Monitor and communicate competition activity to Managers (FLSM, Management) to reflect market dynamics and potential counteracts Organize / Set-up regular scientific updates (e.g., CME, Scientific meetings) for HCP groups in alignment with defined marketing strategies. Self-develop on latest medical/clinical knowledge, brand strategy and tactics, competitive landscape and standard platforms in order to challenge the status quo. Collaborate with and provide feedback to Sales / Marketing on MCCP strategies and tactics and identify potential new sources of business Comply with local regulations, industry, and company policies and code of conduct Distribution Management: Collection of SSRs; Collating Primary vs Secondary sales; Collection of Orders from distributors; Adhering to the sales Credit Policy; Ensuring Phased distribution of orders such that he completes 40% targets by 15th of every month. WHO YOU ARE: Bachelor s Degree in Pharma is required (B.Pharm) (Any advanced qualification is a plus). Minimum 1+ years of pharmaceutical sales experience with a demonstrated performance track record Strong interpersonal, communication and team skills IT literacy (basic knowledge and skills to utilize computers/tablets and related technology efficiently) Excellent command (both oral and written) of local native language English language skills are a plus Energetic, Enthusiastic, self-driven, organized & willing to work extensively in field Qualification : Bachelors Degree in Pharma is required (B.Pharm) (Any advanced qualification is a plus).

About ICON ICON plc is a global leader in healthcare intelligence and clinical research. We are dedicated to fostering an inclusive environment that encourages innovation and excellence. Our mission is to shape the future of clinical development, and we are looking for talented individuals to help us achieve this goal. Join us in advancing and improving patient outcomes worldwide. The Role As an Investigator Payment Associate (Data Entry & Excel), you will play a vital role in supporting the operational aspects of investigator payments. You will be responsible for ensuring timely and accurate data entry, maintaining high-quality budget records, and tracking key deliverables to meet operational metrics. What You Will Be Doing Budget Data Entry: Provide high-quality, timely data entry support for investigator payment-related activities. Operational Support: Track the completion of tasks and deliverables, ensuring that all required metrics and operational deadlines are met. Collaboration with Departments: Work closely with both intra- and inter-departmental teams to gather information and documents necessary for completing tasks. Self-Training and Development: Demonstrate a proactive approach to learning and development, enhancing your skills to stay aligned with best practices. Liaison and Communication: Support the team by liaising with the Line Manager and/or Lead to assist with department activities and initiatives. What You Will Need Strong experience in data entry and proficiency in Excel for data tracking, reporting, and analysis. Ability to work efficiently in a fast-paced environment while maintaining attention to detail. Strong organizational skills to ensure deadlines are met and tasks are tracked effectively. Good communication and interpersonal skills to collaborate with internal teams and external stakeholders. What ICON Can Offer You ICON offers a competitive salary and benefits package. Beyond this, we provide an environment that rewards high performance and nurtures talent. Some of the benefits include: Annual Leave: Generous annual leave entitlements to promote work-life balance. Health Insurance: Comprehensive health insurance offerings to meet the needs of you and your family. Retirement Planning: Competitive retirement planning options to help you save for the future with confidence. Global Employee Assistance Programme: 24/7 support through LifeWorks, offering access to a global network of professionals to assist with personal and family well-being. Life Assurance: Coverage for peace of mind. Flexible Benefits: Country-specific optional benefits such as childcare vouchers, subsidized gym memberships, and health assessments. Why Join ICON? Be a part of an industry leader in clinical research. Collaborate with professionals who are committed to improving patient lives. Enjoy an inclusive and dynamic work environment that encourages career development.

Ecommerce Executive / Specialist Department: Ecommerce Location: Chennai Type: Full-time Overview We are seeking a results-driven Ecommerce Executive/Specialist to manage Zebronics online category portfolio across multiple marketplaces. The role focuses on driving sales growth, improving product visibility, executing campaigns, and ensuring operational efficiency across platforms such as Amazon, Flipkart, and other e-commerce channels. The ideal candidate combines analytical skills with strong operational execution to manage multiple SKUs and categories effectively. Key Responsibilities Manage Zebronics category portfolio across e-commerce platforms, ensuring high product visibility and sales performance. Develop and execute platform-specific sales strategies to drive conversions, traffic, and category growth. Coordinate with platform category managers to plan and execute promotions, deals, and campaigns aligned with business goals. Maintain product data accuracy across platforms, updating specifications, images, and new product launches. Monitor and improve content scorecards as per platform guidelines to enhance product visibility and rankings. Plan and implement pricing strategies, discounts, and seasonal campaigns to maximize sales and profitability. Track category-level P&L, analyze spend versus ROI, and ensure profitability while achieving sales targets. Collaborate with finance teams to reconcile claims, commissions, and promotional spends with marketplaces. Analyze sales data, traffic, conversion rates, and platform metrics to identify trends, opportunities, and areas for improvement. Prepare and present weekly/monthly performance reports with insights on sales, growth, and competitive benchmarking. Recommend strategic adjustments to improve revenue and operational efficiency. Work closely with marketing, inventory, finance, and logistics teams to ensure smooth campaign execution and stock management. Liaise with marketplace representatives to resolve operational issues and ensure compliance with platform SLAs and policies. Required Skills & Competencies Strong knowledge of category management, product listing, and e-commerce operations across multiple platforms. Proven experience managing multiple SKUs and ensuring operational efficiency in a fast-paced e-commerce environment. Proficiency in MS Excel (Pivot Tables, VLOOKUP, Data Analysis) for reporting and performance tracking. Strong communication and stakeholder management skills. Ability to multitask, prioritize, and manage multiple projects simultaneously. Analytical mindset with a deep understanding of online consumer behavior and sales funnel optimization.

Designation: Windows Server Administrator Location: Chennai Experience: 1+ Year Qualification: Any Graduation Employment Type: Full-Time Job Summary We are looking for a proactive Windows Server Administrator to join our IT operations team. The ideal candidate will have 1-2 years of hands-on experience managing Windows Server environments, with solid expertise in Active Directory, DNS, IIS, Group Policy, PowerShell scripting, and system security. You will be responsible for maintaining, supporting, and enhancing our server infrastructure, ensuring its reliability, security, and optimal performance. Key Responsibilities Windows Server Administration: Manage and maintain Windows Server environments (2016, 2019, 2022). Perform routine monitoring, patching, and system updates. Troubleshoot server-related issues to minimize downtime and disruptions. Active Directory Management: Administer Active Directory: create, modify, delete user accounts, groups, OUs, and GPOs. Manage domain controllers and assist with domain migrations and replication. Implement and maintain Group Policy Objects for user and computer management. DNS and DHCP Configuration: Configure and manage DNS servers for network name resolution. Troubleshoot DNS-related issues and enhance DNS security. Support DHCP services for IP address management. Web Server Administration (IIS): Manage Internet Information Services (IIS) for web hosting. Monitor and troubleshoot IIS for performance, security, and availability. PowerShell Scripting and Automation: Develop and maintain PowerShell scripts to automate administrative tasks (user provisioning, server monitoring, reporting). Write custom scripts to improve system efficiency and security. Security Management: Apply security best practices to protect systems, networks, and data. Monitor security events, identify vulnerabilities, and conduct risk assessments. Support security audits, patch management, and compliance efforts. Backup and Recovery: Ensure regular backup procedures are followed and verified. Maintain disaster recovery plans and conduct periodic tests. Collaboration and Documentation: Collaborate with IT teams and departments on infrastructure projects. Maintain detailed documentation of server configurations, processes, and troubleshooting guidelines. Required Skills & Qualifications 1-2 years experience in Windows Server administration (2012/2012-R2/2016/2019/2022). Hands-on expertise in Active Directory, DNS, IIS, and Group Policy management. Proficiency in PowerShell scripting for automation and operational efficiency. Strong understanding of system security principles (patching, access control, vulnerability management). Familiarity with OS architecture and system components. Experience with server backups, disaster recovery, and high availability systems. Excellent troubleshooting and analytical skills. Good communication skills and ability to work collaboratively in a team environment. Qualification : Any Graduation