Operations Specialist Jobs in Pune

Accounts Receivable Specialist Location: Pune | Employment Type: Full-Time About Redaptive Redaptive helps large companies modernize infrastructure through Infrastructure Monetization. Headquartered in Denver, we operate across 12,000+ sites in over 10 countries, focusing on measurable sustainability and operational impact. Position Summary Redaptive is seeking a self-motivated Accounts Receivable Specialist to join our Accounting Team in Pune. This role focuses on full-cycle Accounts Receivable activities, month-end close processes, revenue recognition, and collections, specifically supporting U.S.-based operations. Key Responsibilities Accounts Receivable & Analysis Manage full-cycle A/R activities: invoicing, payment application, and month-end close. Analyze A/R aging reports to identify trends, discrepancies, and areas for improvement. Conduct reconciliations to ensure accuracy in transactions and contract management. Collections & Reporting Proactively manage overdue invoices and resolve billing disputes with customers. Handle internal adjustments including credit memos, RMAs, and write-offs. Perform month-end duties: journal entries, deferred revenue, amortization schedules, and accruals. Generate regular Aging reports and respond to ad hoc financial requests. Collaboration & Audit Support Collaborate with sales, customer service, and finance to resolve collection issues. Maintain order records in Salesforce and assist with sales-type lease accounting. Prepare documentation for internal and external audits to ensure compliance. Required Skills & Qualifications Education: Bachelor s degree in Accounting or Finance (Master s preferred). Experience: 4 6 years of relevant A/R experience, preferably with U.S.-based organizations. Software: Proficiency in NetSuite and Microsoft Excel; experience with Salesforce is preferred. Core Knowledge: Strong understanding of accounting principles and revenue recognition. Attributes: Detail-oriented, proactive, and comfortable with flexible working hours. Perks & Benefits Financial: Competitive pay, performance bonuses, and equity participation. Wellbeing: Comprehensive health insurance and Employee Assistance Program. Flexibility: Hybrid work model and generous paid time off. Development: Access to curated learning programs and certifications. Qualification : Bachelors degree in Accounting or Finance (Masters preferred)

Senior Business Support Specialist Location: Pune Department: Customer Operations Technical Support Job Type: Full-Time About Entrata Founded in 2003 by a group of innovative college students, Entrata has grown into a global leader in property management software. Our award-winning platform supports property owners, managers, and residents through a comprehensive suite of tools, including rent payments, leasing, maintenance, marketing, insurance, and communication solutions. With over 2,200 team members across the U.S., India, Israel, and the Netherlands, Entrata combines the energy of a startup with the reliability of an established enterprise. Our culture thrives on innovation, transparency, and bold thinking. We are committed to creating a better living experience for everyone, everywhere. Role Overview We are seeking a Senior Business Support Specialist to serve as a semi-technical expert for a specific product suite within our platform. This role involves in-depth technical analysis, advanced ticket resolution, proactive incident management, and strategic collaboration with product and engineering teams. You will act as an escalation point for complex issues, drive operational improvements, mentor other team members, and ensure high-quality support delivery. This position requires technical acumen, problem-solving skills, and a drive for continuous improvement. Key Responsibilities Serve as the subject matter expert and primary escalation point for complex technical issues within a product suite. Analyze incident trends and perform root cause analysis (RCA) to recommend product and process improvements. Create and maintain knowledge documentation including step-by-step resolutions, screen captures, and video tutorials. Collaborate closely with product and engineering teams to address systemic issues and influence future enhancements. Lead resolution efforts for high-impact or major incidents and coordinate cross-functional responses. Mentor and guide support team members, providing training on incident patterns and RCA best practices. Act as a strategic partner for product suite leaders, offering proactive technical guidance and insights. Uphold high support standards and take ownership of delivering excellent results. Demonstrate strong commitment to the Entrata brand through high-impact, solution-focused interactions. Required Qualifications 3+ years of hands-on experience in technical/functional support, implementation, or production support roles. Proven experience performing incident analysis and identifying opportunities for proactive improvement. Strong technical and business application understanding with a fast learning curve for new technologies. Ability to work effectively in a dynamic, matrixed environment. Exceptional communication skills with a collaborative, team-first approach. Experience in creating training resources such as video tutorials and documentation. High accountability and a goalkeeper mindset in maintaining quality and reliability. Preferred Qualifications Bachelor s degree in Information Systems, Computer Science, or related field. Excellent analytical and troubleshooting skills with a customer-first mindset. Demonstrated experience implementing proactive support interventions and scalable processes. Growth-oriented mindset with a track record of supporting high-growth organizations. Strong presentation skills to communicate insights and patterns to stakeholders. Experience working closely with product, engineering, training, and customer success teams. Nice to Have Experience supporting live services or business applications using PHP and MS SQL Server. Familiarity with enterprise-level customer support environments. Ability to use data trends to improve customer experience and product reliability. Work with a globally recognized leader in proptech Be part of a collaborative, high-impact team Opportunities for career growth and learning Dynamic work environment with a focus on innovation and excellence Qualification : Bachelors degree in Information Systems, Computer Science, or related field

Job Title: Process Specialist Accounts Payable (AP) Location: Pune Experience: 2 to 7 Years Job Description We are seeking a detail-oriented and process-driven Process Specialist Accounts Payable (AP) to manage end-to-end AP operations, ensure compliance with financial regulations and internal policies, and drive continuous improvement across processes. As the first point of contact for AP-related queries and escalations, you will play a critical role in maintaining vendor relationships, supporting financial reporting, and enhancing operational efficiency. Key Responsibilities Serve as the primary point of contact for all issues and escalations within Accounts Payable. Ensure that AP transactions meet defined cost, quality, and timeliness standards as outlined in SLAs. Maintain compliance with statutory requirements and company policies during all AP activities. Support implementation of best practices and process standardization across AP operations. Proactively identify and drive process improvement initiatives to optimize efficiency and accuracy. Troubleshoot and resolve AP-related issues raised by Associates or other stakeholders. Execute accounting transactions related to AP (e.g., write-offs, write-backs) as needed. Generate and consolidate MIS reports in the prescribed formats for internal stakeholders. Ensure all transactions are processed in accordance with the approved process manual and schedule of authority. Prepare timely AP schedules for submission to the General Ledger and Financial Reporting teams. Support the resolution of vendor disputes and lead reconciliation efforts. Review and approve debit/credit notes in line with internal authorization policies. Maintain and update the vendor tax master and associated tax codes. Keep senior associates and leadership updated on process bottlenecks or operational issues. Qualifications Bachelor s or Master s degree in Accounting, Finance, or related field CA / CMA / MBA (preferred from Tier I or Tier II institutions) Strong knowledge of Accounts Payable processes and accounting principles Excellent problem-solving and analytical skills Proficiency in ERP systems and MS Excel Strong communication and stakeholder management abilities Qualification : Bachelors or Masters degree in Accounting, Finance, or related field

Job Title: Process Specialist Accounts Receivable (AR) Location: Pune Experience: 2 to 7 Years Job Description We are looking for a proactive Process Specialist Accounts Receivable (AR) to manage and optimize AR processes, ensuring accuracy, compliance, and timely financial reporting. You will be the first point of contact for AR-related issues, supervise associates, and drive continuous improvements. Key Responsibilities Act as the primary contact for resolving all issues related to Accounts Receivable. Troubleshoot and resolve escalated AR problems from Process Specialists. Ensure timely preparation and submission of AR schedules (monthly/quarterly) to General Ledger and Finalization & Consolidation teams. Maintain all transactions in compliance with cost, quality, and time standards defined in SLAs. Implement best practices and uphold effective records management. Ensure accounting is performed in accordance with statutory requirements and company policies. Lead continuous process improvements and enhance AR record management. Supervise and validate AR transactions processed by Associates. Perform revenue de-recognition as applicable. Demonstrate strong understanding of sales processes and execute related F&A transactions in AR. Ensure invoices are raised promptly with acknowledged delivery challans (DC) / LR. Guarantee timely collection accounting and accurate MIS generation (Sales, Collections) for business and process heads. Review customer advance collections and provide relevant data to the GST team for tax liability assessment. Identify and implement operational and financial reporting enhancements. Ensure compliance with the approved process manual and schedule of authority. Provide regular feedback to the Process Head on process effectiveness. Identify bottlenecks and lead initiatives to remove them. Track key performance metrics and develop insightful reports. Qualifications Bachelor s or Master s degree in Commerce, Finance, or a related field Inter-CA / CWA / MBA (Finance) preferred Experience working with SAP FI and SD modules Strong analytical, problem-solving, and supervisory skills Excellent communication and stakeholder management Qualification : Bachelors or Masters degree in Commerce, Finance, or a related field

Position: Warehouse Specialist Location: Pune Reports To: Manager Warehouse Experience: Minimum 3 years Education: Bachelor s degree in Supply Chain Management, Logistics, Industrial Engineering, or related field (or equivalent experience) Job Summary We are looking for a Warehouse Specialist to join our construction equipment production warehouse team. The ideal candidate will play a key role in optimizing warehouse operations through the maintenance of SAP-Warehouse Management (SAP-WM) master data, driving continuous improvements, planning warehouse layouts, and ensuring seamless collaboration with third-party logistics (3PL) partners. This role supports production by ensuring efficient material movement and inventory control aligned with business goals. Key Responsibilities SAP-WM Master Data Management Create, update, and manage master data in SAP-WM (material master, storage bins, warehouse configuration). Resolve discrepancies and maintain data accuracy for effective coordination with internal teams and 3PL. SAP-WM Process Improvement Analyze and enhance existing SAP-WM processes to improve productivity, system performance, and 3PL integration. Document and implement optimized workflows in collaboration with IT and warehouse operations. Warehouse Layout & Space Optimization Design and revise warehouse layouts to maximize space utilization, improve material flow, and meet changing production needs. Conduct regular assessments based on inventory trends and 3PL operational requirements. PFEP (Plan for Every Part) Develop and maintain PFEP documentation to ensure efficient inventory management and line-side material delivery. Work closely with procurement, production, and logistics to align inventory plans with manufacturing schedules. Record Keeping & Documentation Maintain accurate records of inventory movement, SAP-WM transactions, and 3PL documentation. Ensure compliance with audit standards, company policies, and safety regulations. Warehouse Operations (Inbound & Outbound) Oversee receiving, put-away, picking, and dispatch operations, ensuring timely material flow. Collaborate with 3PL teams to meet customer commitments and production timelines. Production Line Material Feeding Ensure timely material replenishment to production lines based on JIT and lean principles. Coordinate closely with 3PL and production teams to prevent delays or inventory build-up. Required Skills & Competencies 3+ years of hands-on experience in warehouse operations with a focus on SAP-WM. Expertise in maintaining SAP-WM master data and leading process improvement initiatives. Strong knowledge of inbound/outbound logistics, inventory control, and production line support. Experience coordinating with third-party logistics (3PL) partners. Familiarity with PFEP generation and warehouse layout planning. Understanding of lean warehousing and JIT inventory management. Excellent record-keeping, compliance awareness, and documentation accuracy. Strong problem-solving, communication, and cross-functional collaboration skills. Experience in construction equipment or heavy machinery manufacturing is a plus. SAP-WM certification or equivalent training is preferred. Qualification : Bachelors degree in Supply Chain Management, Logistics, Industrial Engineering, or related field (or equivalent experience)

Position: Specialist, Patient Experience Location: Pune, Maharashtra, India Our Mission: Healthcare should work for patients but often it doesn t. At Zocdoc, we re changing that by giving power to the patient. We ve built the leading healthcare marketplace across all 50 states, enabling patients to find and book in-person or virtual care with ease. By empowering patients with choice and transparency, we aim to raise quality and lower costs in healthcare. Your Impact: As a Patient Experience Specialist, you ll create magical moments that connect patients to Zocdoc s mission. Your proactive problem-solving and empathetic approach will ensure a seamless, supportive experience for patients navigating healthcare. You ll thrive in a collaborative culture, delivering top-tier customer service that inspires continued trust and advocacy. You ll Enjoy This Role If You Are: A natural optimist with empathy and enthusiasm for solving problems and building genuine customer connections. A team player who thrives in a collaborative and fun environment. Driven to deliver outstanding customer service experiences that make a lasting positive impression. Adaptable and eager to learn new techniques and systems. Day-to-Day Responsibilities: Support patients via chat, email, and phone to ensure a smooth Zocdoc experience. Multitask by managing multiple patient requests simultaneously. Use problem-solving skills to answer questions and help patients secure needed appointments. What Success Looks Like: Demonstrating initiative, resourcefulness, and attention to detail with a strong sense of ownership. Communicating clearly and effectively, thriving in both independent and team settings. Delivering top-notch customer service (service industry experience a plus). Quickly adapting and excelling in a fast-paced environment. Sharing a passion for improving lives through technology. Benefits: Join a smart, supportive, and mission-driven team. Competitive compensation and medical insurance. Daycare/creche facility for kids. Corporate wellness programs including Headspace. Cellphone and Wi-Fi reimbursement. Competitive parental leave. Annual sponsored health checkups. Sabbatical leave for employees with over 5 years at Zocdoc. About Zocdoc: Zocdoc is the nation s leading digital health marketplace, helping millions of patients find, compare, and book care easily. Founded in 2007 with a mission to empower patients, Zocdoc is committed to diversity, equity, and inclusion, building a collaborative team that reflects the communities we serve. We are proud to be an equal opportunity employer.

Position: Technical Support Specialist Location: Pune, Maharashtra, India Shift: Night shift, 6 PM 3 AM IST (On-site at Koregaon Park office, 5 days a week) Our Mission: Healthcare should be seamless for patients. Zocdoc empowers patients by offering an easy-to-use marketplace for booking in-person or virtual healthcare across the U.S., improving quality and affordability. Your Impact on Our Mission: As a Technical Support Specialist, you ll be the go-to expert providing timely, effective technical support to Zocdoc employees both remotely and onsite. You ll help maintain IT service quality, troubleshoot issues, and support hardware and software needs, ensuring smooth day-to-day operations. What You ll Do Daily: Provide first- and second-level technical support for network issues (LAN, WAN, Wi-Fi, VPN). Monitor and troubleshoot network devices and connectivity, escalating complex problems as needed. Support PC/Mac desktop issues, hardware repairs, and software applications. Assist with IT operational tasks like desk setups, inventory audits, and meeting room configurations. Manage systems administration for core IT services, including SaaS tools and process automation. Handle onboarding/offboarding workflows including machine imaging and account configuration. Maintain detailed documentation for IT systems and processes. Communicate promptly and clearly throughout ticket resolution to meet SLAs and ensure high user satisfaction. What You ll Need to Succeed: Bachelor s degree in Computer Science or relevant IT certifications and experience. 2+ years in technical support/helpdesk roles. Strong customer service skills and problem-solving mindset. Experience with Google Workspace admin, AzureAD, Intune, JAMF/JSS Suite. Hands-on troubleshooting skills for Windows and Mac environments. Knowledge of Windows Server, Active Directory, LDAP, DHCP, SSO, MFA. Familiarity with tools like Jira, Confluence, Slack, Bettercloud. Basic scripting skills (BASH, PowerShell, or similar). Benefits: Competitive salary and medical insurance. Perks including daily catered lunch, Ping Pong, daycare reimbursement. Wellness programs like Headspace and BetterLYF counseling. Cellphone and wifi reimbursement, parental leave, sabbatical after 5 years. Annual health check-ups and generous paid time off. Work with a smart, supportive team at a certified Great Place to Work. About Zocdoc: Zocdoc is the U.S. s leading digital health marketplace, connecting millions of patients with healthcare providers to improve the healthcare experience. Founded in 2007, Zocdoc emphasizes diversity, collaboration, and a mission-driven culture.

Job Title: Associate Renewal Specialist Company: Druva Location: Pune, Maharashtra, India About Druva: Druva enables cyber, data, and operational resilience for organizations with the Data Resiliency Cloud the industry s first and only at-scale SaaS solution. Druva simplifies data protection, governance, and visibility, eliminating complex infrastructure costs while delivering data resilience across multiple geographies and clouds. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva accelerates organizations journey to the cloud. Role Overview: The Associate Renewal Specialist will support the Renewals team by preparing quotes, assisting Field Account Executives, and ensuring accurate and timely renewal documentation. This role acts as a liaison between Renewals, Sales, Sales Operations, and Deal Desk teams to streamline renewal processes and accelerate deal closures. Key Responsibilities: Prepare renewal quotes and assist Renewal Specialists in the sales process. Support Field Account Executives by documenting renewal opportunities and preparing necessary paperwork. Cross-check completed deals for accuracy in SalesForce to improve renewal velocity. Facilitate communication and coordination among Renewal Specialists, Sales, Sales Operations, and Deal Desk. Maintain accurate records of renewal requests, quotes, approvals, contracts, and other relevant documents. Proactively contact Renewal Specialists ahead of future renewals to begin paperwork and prepare renewal activities. Monitor renewal quote uploads to the automation platform and track progress to identify delays or exceptions. Ensure renewal paperwork and contracts are completed accurately and timely, adhering to company policies. Qualifications: 6 months to 2 years of relevant experience in Sales, Sales Operations, Sales Development, or Renewals preferred. Bachelor s degree required; MBA is a plus. Knowledge of sales or technology industries is advantageous. Understanding of subscription and SaaS business models is a strong plus. Excellent written and verbal communication skills. Proficient with Microsoft Office or Google Workspace. Familiarity with Salesforce or similar CRM tools preferred. Willingness to work split shifts overlapping India and USA time zones. Note: This role is based in Pune and requires night shift availability. Qualification : Bachelors degree required; MBA is a plus.

Sales Specialist Location: Pune, India Experience: 3 5 years Job Type: Full-Time About the Role We are seeking a motivated and competitive Sales Specialist who excels in a fast-paced sales environment. You will be instrumental in engaging customers, driving demos, managing pipelines, and closing deals for our flagship SaaS product, Scalefusion. This role offers a great opportunity to grow within a high-energy team and contribute to our sales success. Key Responsibilities Make inbound sales calls and engage with enterprise customers regularly. Conduct product demonstrations via calls and presentations. Maintain high-quality, consistent interactions with prospects and customers. Collaborate with marketing to plan and execute sales initiatives. Manage negotiations and independently close deals. Build deep knowledge of product features and related technologies. Diligently manage and grow your own sales pipeline. Track and manage sales records, revenue, and invoicing. Work independently or collaboratively to meet sales targets. Achieve and exceed quarterly sales and and revenue goals. Strong verbal and written communication skills. Excellent selling and negotiation capabilities. Good listener with a consultative selling approach. Self-starter with a proactive mindset. Proven track record in B2B SaaS sales is a plus. High energy and passion for sales. Ability to quickly learn and apply product knowledge in customer interactions. Skilled at creating persuasive presentations and proposals. Efficient time and task management skills. About Scalefusion Scalefusion is a leading Mobile Device Management (MDM) solution enabling organizations to secure and manage a wide range of endpoints including smartphones, tablets, laptops, rugged devices, and digital signage across Android, iOS, macOS, and Windows platforms. Trusted by startups to Fortune 500 companies, Scalefusion simplifies device management at scale. About ProMobi Technologies ProMobi Technologies is a Pune-based Enterprise SaaS company specializing in device management and communication platforms. Our flagship product, Scalefusion, powers endpoint management for thousands of organizations globally, supporting efficient, secure, and streamlined operations.

Cyber Threat Intelligence Specialist Overview: As a Cyber Threat Intelligence Specialist, you will be responsible for monitoring, analyzing, and interpreting cyber threats to protect our organization's information assets. You will gather intelligence from various sources, assess the relevance and credibility of the information, and provide actionable insights to enhance our cybersecurity posture. Key Responsibilities: Threat Monitoring and Analysis: Monitor security alerts, incident reports, threat feeds, and open-source intelligence (OSINT) for emerging cyber threats. Analyze data to identify vulnerabilities and attack patterns. Intelligence Gathering: Collect intelligence from internal (e.g., security logs, network traffic) and external sources (e.g., threat intelligence feeds, dark web) to identify potential threats. Collaborate with internal teams and external partners for actionable intelligence. Threat Assessment: Evaluate the credibility and potential impact of identified threats on the organization's systems, networks, and data. Prioritize threats based on severity and potential business impact. Reporting and Communication: Prepare reports and briefings to communicate findings to stakeholders, including senior management and IT teams. Provide recommendations for mitigating identified threats. Incident Response Support: Support incident response teams with timely and accurate threat intelligence. Assist in investigating security incidents to understand root causes and prevent future occurrences. Continuous Improvement: Stay updated on the latest cybersecurity trends and contribute to the enhancement of threat intelligence processes, tools, and technologies. Qualifications: Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), or other relevant certifications. Proven experience in cyber threat intelligence analysis, preferably in corporate or government environments. Proficiency in using threat intelligence platforms, security tools, and data analysis techniques. Strong understanding of cybersecurity principles, threat landscapes, and attack vectors. Excellent analytical, problem-solving, and communication skills. Company Description: Syngenta is a global leader in agricultural innovation, dedicated to improving global food security and enabling farmers to use resources more efficiently. With over 60,000 employees in more than 100 countries, we work to transform how crops are grown while promoting sustainability and enhancing biodiversity. We value diversity and foster an inclusive workplace that reflects our commitment to innovation and collaboration. To learn more, visit: www.syngenta.com Additional Information: Syngenta is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, veteran status, disability, or any other legally protected status.

Summary / Role Purpose The Business Operations Supervisor works with the Sales, Sales Operations, Legal, Export Compliance, Accounting, and other departments to process customer quotes and orders and create software license entitlement information. This role is responsible for supervising and leading a team of Business Operations Specialists and for verifying and reviewing the accuracy of orders, also completing and maintaining associated records and preparing related reports. Little direction required; the Business Operations Supervisor can handle complex tasks and orders and accomplish straightforward work without assistance. This role is expected to consistently take the initiative to assist others and further the objectives of the Business Operations Department. Key Duties and Responsibilities Processes software license orders and stock orders via multiple CRM systems and verifies license agreements in accordance with ANSYS, Inc. policies and procedures. Generates timely, accurate license keys and entitlements, and delivers them to sales channels and customers. Assists customers attempting to enroll for ANSYS, Inc. Customer Portal access. Utilizes CRM checks to strive for succinct data integrity. Acts as liaison to ANSYS, Inc. sales channel by providing quality customer service and support and resolving customer issues. Provides assistance to sales personnel for proper order submission and documentation. Proactively interfaces with Legal, Accounting, Sales, and other departments to drive procedural and policy adherence. Proactively seeks ways to improve workflow, including identification of better ways to provide value-added customer service. Consistently coaches and mentors other team members including training responsibilities. Leads group discussions and department projects such as developing rollout plans for product delivery. Approves complex orders/tasks as assigned. Ability to work different time zones (Japan, Europe, and the US) during predefined periods within a quarter as needed. Directly supervises and manages assigned Business Operations staff members. Establish and maintain effective working relationships with direct reports. Coach, evaluate and mentor staff. Assign tasks, ensures the quality of work, balances workloads. Identifies and addresses performance issues. Conduct and deliver mid-year and annual performance reviews. Assist with hiring activities; conducts interviews, hires and orients new employees. Minimum Education/Certification Requirements and Experience Education: Bachelor s Degree in Business plus a minimum of 5 years of experience in a billing, order processing, or customer service environment OR an AA degree, plus a minimum of 7 years of experience in a billing, order processing, or customer service environment. Excellent customer service skills and orientation. Strong interpersonal and communication skills, with the ability to facilitate training and presentations to internal and external customers. Ability to interact effectively with senior business managers. Possess a sense of urgency, strong organizational and analytical skills. Lead inter-department communication efforts on policy updates. Experience working in a database environment including report generation responsibilities. Demonstrated ability and experience in a detail-oriented position. Ability and willingness to perform in a fast-paced, rapidly changing environment. Demonstrated ability to multi-task in a deadline-driven environment. Ability to handle sensitive, complex, and confidential information. Previous experience with servicing global customers and prior CRM experience. Microsoft Office experience required. Preferred Qualifications and Skills A minimum of 8 years of experience in a billing, order processing, or customer service environment. Bachelor s Degree in Accounting or Business is preferred. Previous coaching and/or mentoring experience preferred. Experience with Salesforce CRM, Snowflake, and PowerBI. Process improvement experience. At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement. Our Commitments Amaze with innovative products and solutions. Make our customers incredibly successful. Act with integrity. Ensure employees thrive and shareholders prosper. Our Values Adaptability: Be open, welcome what's next. Courage: Be courageous, move forward passionately. Generosity: Be generous, share, listen, serve. Authenticity: Be you, make us stronger. Our Actions We commit to audacious goals. We work seamlessly as a team. We demonstrate mastery. We deliver outstanding results. INCLUSION IS AT OUR CORE We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive. WELCOME WHAT S NEXT IN YOUR CAREER AT ANSYS At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high met by those willing to rise to the occasion and meet those challenges head-on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

Operations Research Scientist Location: Pune, India About Aera Technology Aera Technology is a leading Decision Intelligence company, empowering enterprises to operate with greater efficiency, intelligence, and sustainability. Our cutting-edge platform, Aera Decision Cloud , seamlessly integrates with existing systems to digitize, augment, and automate decision-making in real time. Trusted by some of the world's most recognized brands, Aera delivers millions of AI-driven recommendations that drive significant revenue growth and cost savings. Role Overview We are seeking an exceptional Operations Research Scientist to join our team in Pune, India. In this role, you will work on challenging mathematical optimization applications, leveraging data science and advanced optimization modeling techniques. You will play a key role in developing analytical strategies and models to enhance efficiency and cost-effectiveness across various operational domains. Key Responsibilities Analyze and solve complex operational problems related to planning, pricing, and supply chains using data-driven approaches. Design, implement, test, and deploy robust optimization algorithms for real-world applications. Develop large-scale linear and integer programming models, heuristic solutions, and efficient optimization techniques. Collaborate closely with solution delivery teams to promote and implement optimization-driven strategies. Work directly with customers and engagement leaders to support live projects and deliver impactful solutions. Qualifications & Skills Bachelor s degree in a quantitative field such as Applied Mathematics, Computer Science, Operations Research, Industrial Engineering, or a related discipline. 10-15 years of relevant experience in mathematical optimization, data modeling, or operations research. Strong expertise in optimization methods and solvers (e.g., CPLEX, Gurobi, COIN-OR). Proficiency in Python and experience working with large-scale data environments. Ability to work proactively in a remote-friendly environment without requiring micromanagement. Technical Environment Cloud Infrastructure: AWS Operating System: Linux Big Data & Analytics: Spark Programming Language: Python At Aera Technology, we foster an innovative and collaborative workplace that enables employees to grow and thrive. As part of our global team, you will work on cutting-edge technologies and drive impactful solutions for some of the world s top enterprises. We offer: Competitive compensation and company stock options. A dynamic, flexible, and remote-friendly work environment. Opportunities for professional growth and continuous learning. Equal Opportunity Employer Aera Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability status. Join us and be a part of building a smarter, more sustainable future! Qualification : Bachelors degree in a quantitative field such as Applied Mathematics, Computer Science, Operations Research, Industrial Engineering, or a related discipline.

Vacancy for Unit Manager - Operations Development Join us as a Unit Manager - Operations Development based Decanter factory in Pune to be responsible for manage small projects or sub-projects, with small complexity or business impact in accordance with Alfa Laval s project methodology to reach the desired outcome. Develop and implement competitive/stable production methods and production equipment for production based on strategy and working environment regulations. Drive Lean Six Sigma deployment and mindset, replication and sharing of best practices and utilization of belts within the Factories for India region. About the Company: In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do. Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead. Please feel free to peruse our website www.alfalaval.com. The position / About the Job: In this job the Unit Manager Operations Development would be responsible for: Key Tasks and Responsibilities: BLACK BELT -LSS & PROJECT MANAGER Ensure DMAIC Method (quality in the process) Coaching & Support for LSS deployment Secure updated information for Lean Six Sigma in LSS Database, LSS Dashboard (for the network) and ALPS Scorecard (belts and projects) Facilitate the Project portfolio process. Manage the extended LSS Network in the factories of region India Interaction with ALPS/LSS central team Manage project on time, on specification and on budget. Has the authority to make decisions and manage the allocated resources, within given frame and budget Stakeholder management and communication Report to steering committee (internal and external) Competence development plan Belt selection and training Identify training needs and deliver them & maintain plan (1% BB/10% GB/100% YB,WB) In close collaboration with factories: Support and proactively suggest or lead improvements in order to meet or exceed Safety, Quality, Delivery and Cost targets. Designing and implementing production flows & own methods Support in SOP s establishment. Participate or drive defined projects, as Team Member or Project manager PRODUCTION PROCESS SPECIALIST Manage (internal) technology development projects. Support process and project engineers in their daily project work Give technical support for customers in sales support and project phase. Train and coach colleagues working within the same technology / industry / application. Stay up to date concerning new technologies and share this new knowledge with colleagues. Function as mentor Further development of the specifict technology to meet "state of the art" requirements. Travelling activities in order to support colleagues on other sites and carry out quality inspection at sub-suppliers site. Core competence: Active Black Belt Experience from LSS Black Belt projects Manage the DMAIC project portfolio linked to strategically prioritized areas Understanding of manufacturing process of machining, forming & joining. Hands on experience on these processes would be added advantage. Drawing reading and understanding of GD &T Project management experience with reporting metrics of cost, time and other resources. Social skills/behaviour: Influence factory management teams Managing network; understand how to form, drive, motivate and socialize network members and stakeholders. Drive for results Customer focus Judgement and decision making. As a person who is responsible for securing that the unit meets short to mid-term goals and customer expectations. Actively work with operational interfaces, communicate, and coordinate. Qualifications & experience: Bachelor of Engineering in Mechanical /Production or equivalent experience. Leadership and management skills and experience. 15 years of experience in a production/manufacturing company. Experience from improvement tools, e g 5S, Lean Six Sigma, Kaizen Project work experience Why should you apply: We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers. Exciting place to build a global network with different nationalities. Your work will have a true impact on Alfa Laval s future success, you will be learning new things every day. "We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Interested? Please apply for the position. Qualification : Bachelor of Engineering in Mechanical /Production or equivalent experience.

JOB DESCRIPTION Role Sr Network Administrator We create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and we re good at it. But now we want to be even better! We re looking for an experienced and passionateNetwork Administrator / Engineer for our Global IT Delivery Centre in India. We are already providing IT services and support to Alfa Laval companies around the world, and we are now expanding our operations to meet future demands. Alfa Laval has invested in a Global IT Delivery Centre in Pune with the vision to expand and deliver IT services as an extension to our global teams located in Sweden, Denmark and the USA. We focus on cost-effective solutions and improved performance to create a unique Alfa Laval experience! Who are we looking for We are looking for a new member for our Core IT & Infrastructure Operations team as Network Administrator to play a crucial role in monitoring, configuring, maintaining, and supporting an organization s Network Infrastructure platform. Your responsibilities will span technical acumen, customer service, and ensuring seamless access to tools and applications. You ll address any issues that arise within the platform, safeguard data, and support productivity and collaboration tools. We are looking for a Senior Network Administrator/ Engineer with 5- 7 yrs experience to develop and maintain functional and secure networks. In this role you will be responsible for supporting, configuring, monitoring and maintaining company Networks globally which are 24x7.Additionally You will mentor a team of engineers to troubleshoot and optimize our networks. In this role, you should have excellent problem-solving skills and thorough knowledge of network administration and architecture. If you re also passionate about Cisco Networking, we d like to meet you. Who are You A person with keen interest on Administration and Automation. Willingness to learn and adapt to changes in the Global Network Infrastructure ecosystem. Ability to find creative solutions to complex problems within Administration area. Contributing to the team s knowledge base and helping colleagues. Keeping detailed records of configurations, changes, and incidents. Requirements and Responsibilities What we need: Configure, install and integrate Cisco Network Switches (Cisco 9200, 93000), Access Points (9120) and other network devices. Monitor network performance and integrity. Fully support, configure, maintain and upgrade company s networks. Troubleshooting and resolving network issues, implementing security measures, and proactively optimizing network performance. Handle day to day LAN Connectivity. Resolve issues tiers of support have escalated by troubleshooting cloud, Global and local infrastructure. Automate tasks and monitor their effectiveness. Mentor team members on technical issues. Communicate with users when needed. Suggest improvements to network performance, capacity and scalability. Requirements and Skills: Graduate in any field. CCNA or CCNP certification Excellent Communication Skills i.e. Communication, collaboration, and curiosity is a must. What we expect: Graduate preferably in Computer Science, Engineering, or a related field. Industry-related experience as a Senior Network Engineer orNetwork Administrator Professional certification (e.g. CCNA, CCNP) Solid background in network administration and architecture In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF) Cisco Firewall and SD WAN knowledge is preferred. Experience with network diagnostic, monitoring and analysis tools (e.g. SolarWinds network tools) Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses. Solid understanding of network operating systems (Cisco IOS) Hands on experience in networking, routing and switching. Sharp troubleshooting skills Ability to work independently. Great at organizing, prioritizing and multitasking. Organizational and mentoring skills Perks & Benefits: 1. Health & Wellness: Comprehensive family medical coverage Wellness programs and resources, and discounted gym memberships. Preventive Health Care for employees. 2. Financial Benefits: Competitive salary with opportunities for allowances. Retirement savings plan with NPS. 3. Paid Time Off: Generous vacation, personal, and sick leave. Paid holidays and options for flexible work schedules. 4. Professional Growth: Access to training, workshops, and ongoing career development opportunities. Leadership development initiatives. Opportunities to travel and collaborate with Global colleagues 5. Work-Life Balance: Flexible work hours and remote work options. 6. Additional Perks: Company-sponsored social events and team-building activities. Volunteer opportunities in CSR programs. Be part of the Swedish Sports league. Qualification : Graduate preferably in Computer Science, Engineering, or a related field.

Role: Senior Consultant Specialist We are currently seeking an experienced professional to join our team as a Senior Consultant Specialist. In this role, you will provide critical technical leadership, supporting production incidents, and driving improvements to ensure the highest level of service. You will also collaborate with various teams and play a key role in delivering optimal solutions for business stakeholders. Key Responsibilities: Technical Leadership: Lead technical investigations during service disruptions, ensuring rapid restoration of services. Provide round-the-clock application support and oversight to ensure smooth and seamless operations. Drive service improvements to completion based on incident analysis and root cause investigations. Production Incident Support: Offer technical support during production incidents, facilitating quick resolution and minimizing downtime. Investigate and resolve the root causes of incidents, ensuring continuous improvement of service quality. Analysis & Estimation: Conduct thorough analysis to provide estimations and technical solutions to meet business requirements. Support ongoing Business As Usual (BAU) changes, enhancing system functionality and addressing technical needs. Communication & Collaboration: Effectively communicate with business analysts to offer technical support and strategic insights. Collaborate across teams (business and technical) to ensure smooth and efficient service delivery. Requirements: Experience: Minimum 8 years of relevant work experience with strong expertise in Java, J2EE, Spring, Spring MVC, Spring Integration Framework, and Spring Boot. Extensive server-side development experience, particularly with Java. Technical Skills: Proficient in RTC (Version Control System). Experience with Maven, Jenkins, GitHub, and Ansible. Strong hands-on experience with monitoring and debugging tools such as Splunk and AppDynamics. Basic experience with shell scripting and Python. Support & Troubleshooting: Ability to participate in both intra-day and rare overnight support when required. Proficient in adding new features, debugging existing code, and resolving issues as they arise. Additional Skills (optional): Knowledge of Pivotal Cloud Foundry (PCF) and Spring Integration/Dojo Framework would be an advantage. Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work independently and in team settings. Strong analytical and problem-solving abilities, with sound decision-making capabilities. Flexible and adaptable, capable of taking on different roles and working with new technologies. At HSBC, you ll be part of a dynamic global organization that offers continuous professional development, flexible working options, and a collaborative culture. We are committed to helping you grow, develop your career, and make a meaningful contribution to the financial services industry. Join us to take your career to the next level in an environment that supports innovation, diversity, and professional fulfillment. Qualification : Relevant work experience of 8+ years in Java, J2EE, Spring, Spring MVC, Spring Integration Framework, Spring Boot.

About HSBC If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you're aiming to rise to the top or take your career in a new direction, HSBC offers opportunities, support, and rewards that will take you further. As one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories, HSBC is focused on enabling businesses to thrive, economies to prosper, and ultimately, helping people fulfill their hopes and ambitions. The Role We are seeking an experienced Consultant Specialist to join our team and play a key role in API support, troubleshooting, and ensuring the high performance and scalability of our API services. In this position, you will work closely with the cloud infrastructure team, DevOps teams, and developers to ensure smooth deployment and optimal performance of our APIs. Responsibilities API Support & Troubleshooting: Provide technical support for API services, ensuring availability, performance, and scalability. Troubleshoot and resolve API-related issues to ensure minimal disruption to services. Monitoring & Performance Analysis: Use tools like AppDynamics, Splunk, and other monitoring platforms to analyze and monitor API performance, identify bottlenecks, and suggest improvements or optimizations. Cloud Infrastructure Support: Collaborate with the cloud infrastructure team to ensure APIs are deployed and running efficiently in cloud environments such as AWS, Google Cloud, or Azure. DevOps Integration: Work with DevOps teams to automate API deployment processes using CI/CD tools like Jenkins, GitLab, or Bamboo, ensuring smooth transitions from development to production. Log Management & Analysis: Leverage Splunk for log management, creating dashboards, and analyzing log data patterns in real time to identify and resolve issues quickly. Collaboration with Development Teams: Work closely with software developers to understand API designs and optimize backend services, ensuring alignment with business requirements. Incident Management: Lead the incident management process for API-related issues, ensuring quick resolution and minimal downtime. Participate in on-call rotations to provide 24/7 support for critical systems. Requirements To be successful in this role, you should meet the following requirements: 10 to 12 years of experience in API support or backend development, with strong expertise in Spring Framework. Strong experience with cloud technologies (AWS, Azure, GCP), especially with API hosting and scaling in a cloud environment. Proficiency in using AppDynamics for performance monitoring, troubleshooting, and issue resolution. Hands-on experience with Splunk for log management, dashboard creation, and real-time issue analysis. Familiarity with DevOps tools such as Jenkins, GitLab, Docker, and Kubernetes for efficient deployment processes. Experience working with RESTful APIs, microservices architecture, and related technologies. Excellent troubleshooting skills to resolve complex API and integration issues. Solid understanding of networking, security, and authentication/authorization for APIs (OAuth, JWT, etc.). Experience with containerization and orchestration tools such as Docker and Kubernetes. Familiarity with additional monitoring and alerting tools like Datadog or Grafana. Global presence: Work in a world-leading organization with a diverse international team. Career growth: HSBC provides ample opportunities for professional development and career progression. Innovative work environment: Work on cutting-edge technologies in a fast-paced, dynamic environment. Join HSBC and achieve more in your career. Qualification : Proficiency in using AppDynamics for performance monitoring and issue resolution.

Company Overview: BMC Software is an award-winning, equal opportunity employer, fostering a culturally diverse and fun work environment. Our commitment to giving back to the community and our employees' success drives us every day. We help our customers become Autonomous Digital Enterprises by innovating and providing cutting-edge solutions. The IZOT product line includes BMC s Intelligent Z Optimization & Transformation products that help the world s largest companies optimize and manage their mainframe systems. We continue to grow, innovate, and perfect our solutions, and we are looking for a passionate individual to join our team. Role Overview: BMC is seeking a Mainframe Computer Operator to join our IZOT team. In this role, you will be responsible for monitoring and supporting critical IBM zSeries mainframe hardware and software. You will play a vital role in ensuring that the systems are running smoothly, minimizing service disruptions, and providing 24/7 on-call support. If you are an experienced mainframe professional with a passion for problem-solving and providing top-notch service, we want you on our team! Responsibilities: System Monitoring & Support: Monitor and support IBM zSeries mainframe hardware and software to ensure systems are always up and active. Perform IPL (Initial Program Load) of z/OS and z/VM systems. Maintain system health, perform checks, and ensure logs and check-off lists are accurate for continued operations and follow-up. Problem Resolution & Incident Management: Recognize and resolve critical operational issues promptly. Report deviations from standard performance to the Lead Operator or technical support staff. Provide technical support as a Level 1 technician for mainframe users. Tape Management & Procedure Adherence: Perform tape management functions according to procedures. Follow BMC s documentation and procedures for error-free execution of data center functions. After-Hours Support: Provide after-hours technical support, documenting and escalating calls as necessary. Remain calm, effective, and professional during system interruptions or failures. Team Collaboration: Work collaboratively with team members, sharing technical knowledge and supporting each other to resolve issues efficiently. Required Skills & Qualifications: Experience: Minimum of 3 years of experience in mainframe console operation. Proficient in z/OS & VM system IPL, system health checks, and job monitoring. Experience in incident management. Technical Skills: Full understanding of industry practices and company policies and procedures. Ability to resolve a wide range of issues creatively and effectively. RACF provisioning exposure is a plus. Work Schedule: Available for 24/7 on-call support with rotating shifts, including weekends, and potential day/night shifts. Personal Attributes: Calm and efficient under time-sensitive and high-pressure situations. Strong teamwork and collaboration skills. A problem-solver who thrives in technical environments. Why Join BMC? At BMC, we believe in fostering a culture of innovation, collaboration, and inclusion. Our team of over 6,000 talented professionals works globally to bring innovative solutions to market. We encourage employees to bring their true authentic selves to work and support each other's growth. We are committed to offering a diverse and supportive work environment where your voice matters. Compensation & Benefits: Competitive salary based on experience. Comprehensive benefits including health, wellness, and more. The opportunity to be part of a globally recognized company where innovation is at the forefront.

There is only one Data Cloud. Snowflake s founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn t stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance. This is our vision: a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow. Snowflake s GTM Operations organization is actively seeking a Senior GTM Operations Manager to build and lead our GTM Operations Shared Services organization. Our Shared Services team plays a pivotal role in supporting critical business functions by providing support across operational GTM workflows, data management, and systems and process troubleshooting. They are the first line of support for our GTM organization and are responsible for ensuring our global field team is supported, our data is accurate, secure and effectively managed across systems. We re committed to operational excellence and continuously improving our systems, processes and data quality standards to support business growth. You will collaborate with Snowflake s operational leaders on critical processes needed to move the Sales, Sales Engineering, Operations and Partner processes forward for more efficient execution. This will include (but is not limited to) alignment of data across users, records and systems, supporting Partner processes like demo account creation and certifications accuracy, as well as troubleshooting and resolving process gaps throughout the sales lifecycle. You will also participate in ad hoc projects that enable Sales systems and processes, as well as support user management where applicable to drive business value across the processes Sales Operations supports. As a builder at heart, you have an appreciation for the operational components needed in order to build a world-class SaaS company. You thrive in the driver s seat of ensuring the sales systems, processes and data are driving business value and are eager to provide recommendations to improve and automate across the Sales and Sales impacted systems. IN THIS ROLE YOU WILL GET TO: Manage and grow a team of shared services specialists responsible for executing Snowflake s standard operating procedures Provide first line support for Sales & Partner operations workflows (i.e. account/opportunity management and changes, demo account creation, user managed). Implement and maintain standard data quality practices, including regular audits, data cleansing, and data validation processes to ensure data accuracy and completeness Identify opportunities and provide recommendations to improve and automate our systems and processes across core technologies (SFDC, Workday, D&B, etc.) Work with cross-functional teams to prioritize new requests of the shared services organization based on their impact to the business and ability to standardize Create and maintain key documentation such as SOPs, process flows, data stewards/owners Enable flex capacity to support operations initiatives on an ad hoc basis ON DAY ONE WE WILL EXPECT YOU TO HAVE: Minimum 10 years total professional experience with 5+ years working with sales operations, master data management, sales systems, process, and tools Expertise in Salesforce CRM and connected applications (D&B, Workday, SPN) Hands on experience managing case queues, SLA s, and service organizations Experience with master data management, data quality or data governance Experience managing a team supporting a global sales organization Excellent communication skills and ability to communicate with Sales and Sales leadership Ability to gather and use data to inform decision making Must possess business acumen, analytical, troubleshooting, problem-solving skills Exceptional interpersonal skills with demonstrated ability to work effectively in team-based environment with multiple functional groups Understanding of core business processes in a B2B technology environment; sales, sales operations, marketing, customer support, professional services Undergraduate degree required, MBA a plus Snowflake is growing fast, and we re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. Qualification : Undergraduate degree required, MBA a plus

If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible. Manage primary products used which require expert knowledge of ServiceNow, with the proven record of accomplishment in creating scoped application and portal customizations within the application. Provide end to end support for ServiceNow based application design and implementation. Build technical plans and manage the upgrades. Transform Business Requirement into Business Process. Demonstrate your experience of Service Now based designing and developing process-based solutions. Demonstrate your experience of documenting user case processes and BPM workflows. Act as a Subject Matter Expert (SME) to lead & participate in Service Now infrastructure upgrades, migration, configuration, support, maintenance and ServiceNow related technical escalations internally & with vendor. Work with colleagues/stakeholders across geographies and time zones with a variety of teams. Adhere to internal process to support the service, including change management, and incident management policy. Take the lead with new initiatives (ServiceNow upgrade, process simplification etc.), to drive internal teams for new initiatives related to ServiceNow. Take ownership of technical deliverables and handle technical engineering escalations for the team. Conduct relevant Knowledge Sharing & Training sessions in English to develop skills of junior team members. Provide guidance to team members on day-to-day basis as required. Ensure appropriate document creation and maintenance to a high standard. Requirements To be successful in this role, you should meet the following requirements: 5+ years of experience in software development with significant working experience on ServiceNow application development. Experience with development and implementation of ServiceNow ITSM modules - Incident, Problem, Change Management with knowledge of API integrations with ServiceNow. Should have ServiceNow certification (CSA, CIS). Demonstrated experience designing and developing process-based solutions. Demonstrated experience documenting user case processes and BPM workflows Ability to transform Business Requirement into Business Process. Proven analytical and problem-solving skills End to End experience of ServiceNow based application design and implementation Well versed with class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action /policy, deployment, Integration, SOAP Service implementation in ServiceNow, Integration Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience. Qualification : 5+ years of experience in software development with significant working experience on ServiceNow application development.

If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Lead Consultant Specialist In this role you will: Hands on technical leader expected to drive forward data strategy and AI/ML strategy for WPB Channels. The role will provide hands-on engineering leadership supported by proven experience in expert development, agile delivery and applying the latest technology solutions and architectures from the wider technology community to deliver change with maximum impact. Hands on knowledge on Bigdata (Hadoop), MongoDB, Spark and relational DBs. Also proven hands on expertise on building AI/ML models. Beginner level working knowledge on Gen AI tools/ LLM Models Define and implement the engineering and development strategy. Branching, versioning, deployment, demise, test Continuous improvement of engineering processes, tooling, and engineering practices Ensure that all software and applications meet the highest standards of quality, scalability, and security. Creating prototype of innovative solutions as proof of concept & proof of value and enable for the industrialization. Strong analytical and problem-solving abilities to address complex technical challenges effectively. Identify opportunities for system optimization, performance tuning, and scalability enhancements. Implement solutions to improve system efficiency and reliability. Excellent verbal and written communication skills to articulate technical concepts to both technical and non-technical stakeholders. Ability to mentor and coach junior engineers, helping them grow their skills and contribute effectively to the team. Proven leadership skills with the ability to guide and inspire multiple teams, fostering a positive and productive work environment. Collaborate with key stakeholders to define the technology strategy that aligns with the business goals of the bank. Effectively communicate technical concepts clearly and effectively to a variety of audiences, including other engineers, technicians, and non-technical personnel. Ensure that the technology team is up to date with the latest technologies and tools and implement them where appropriate. Conduct regular code reviews to ensure code quality, consistency, and adherence to coding standards. Provide constructive feedback and mentorship to team members. Strong commercial awareness looking for ways to drive down RTB costs through automation, less TOIL and efficient use of Infrastructure. Ensure HSBC technologies are standardized an aligned to customer needs. Responsible for enhancing engineering efficiencies, productive, high quality service continuity and establishing high resilience. Evaluating the vendor or 3rd party product and services from functional and non-functional perspective Involve in evaluating the build vs buy strategy based on the need of the organization in collaboration with the product owner and architecture. Support the culture of collaboration, innovation, and inclusiveness. A passion for innovation, driving the adoption of new technologies and methodologies to improve development/deployment processes and product offerings. Demonstrated ability to make critical technical decisions and trade-offs while considering project constraints and business objectives. Collaborate with security teams to ensure adherence to industry-standard security practices, data protection regulations, and compliance requirements Requirements To be successful in this role you should meet the following requirements: Build and maintain the broad and diverse set of skills required to run the Engineering team. Provide strategic direction, leadership, support, guidance and management for the team. Strategic engagement with key 3rd parties and vendors to ensure a strong partnership is established for the strategic benefit of the Bank. Establish a robust communication and support mechanism across department, Technology and Business teams Ensure the necessary resources are sourced to support demand. Ensure there is a strong employee development framework in place including. succession planning, diversity balance, nurturing, coaching, skills development, and career progression Deep understanding of software engineering principles, design patterns and architectures. Strong DevOps skills to facilitate test, release and deployment automation with the aim to reduce risk in production deployments and increasing the release cadence. Proficiency in relevant programming languages, frameworks and tools used within the organization for DevOps. Ensuring solutions are aligned to long term technology strategy and business goals. Provide technical guidance in solving complex engineering challenges. Lead trouble shooting efforts for critical issues ensuring timely and effective resolutions.