Operations Strategy Jobs in Mumbai

Operations Executive Location: Mumbai Job Type: Full-Time Department: Operations About the Role Eshopbox is seeking an efficient and detail-oriented Operations Executive to support our management team and ensure smooth daily business operations. In this role, you ll work closely with management to provide timely data and operational insights that contribute to the success of our e-commerce activities. Key Responsibilities Oversee and manage online business operations across various e-commerce platforms. Track and maintain daily marketplace settlements, ensuring accurate record-keeping. Prepare and analyze Daily, Weekly, and Monthly MIS reports on orders and returns. Generate and distribute management reports in a timely and accurate manner. Provide detailed reporting and analytical support to the management team. Handle website refunds and ensure all related operations run smoothly. Manage website collections and generate corresponding MIS reports. Analyze data to derive actionable insights and publish reports accordingly. What You ll Need 1-2 years of relevant experience as an Operations Executive, E-commerce Executive, or in a similar role. Proficient in MS Excel (VLOOKUP, HLOOKUP, Pivot Tables, Macros, Formulas, and Commands). Strong interpersonal and analytical skills. Excellent verbal and written communication skills. Ability to solve problems efficiently and ensure operational excellence. High attention to detail and strong organizational skills. A Bachelor s degree or equivalent qualification. Qualification : A Bachelors degree or equivalent qualification

Risk & Control Analyst Location: Mumbai Skill Category: IT / Technology Work Type: Full-Time Department Overview The GCIO function oversees group-wide technology, operations, and data management, supporting Nomura s business strategy and delivering consistent services based on common operating principles. Aligned to key businesses across the group, GCIO operates enterprise-wide functions in risk management, governance, controls, supply chain, and infrastructure. Within GCIO, the Chief Controls Office (CCO) strengthens and protects the organization by enhancing non-financial risk management frameworks. The CCO enables the business to accelerate strategic delivery while improving the ability to dynamically manage risks and demonstrate control effectiveness. The CCO is undergoing a multi-year global transformation, focusing on building the right skills, capabilities, and foundations within its global team. Role Overview We are seeking a Risk & Control Analyst to play a pivotal role in building out the GCIO CCO Governance and Management Information (MI) capability. Reporting to the Controls MI Lead, you will contribute to the design, implementation, and delivery of risk management MI and governance frameworks across the organization. This is a fast-paced, challenging role for a detail-oriented candidate capable of initiative and proactive problem-solving. You will support both strategic MI initiatives and business-as-usual risk reporting for key committees and decision-making forums. Key Responsibilities Support the design, build-out, and management of GCIO CCO Risk Management Governance and MI capability. Deliver and continuously improve business-as-usual MI outputs, including supporting the Group CIO Risk Management Committee and GCIO LT Controls meetings (agenda, process, and MI content). Assist in defining target end-states and transition plans for CCO Governance and MI, and oversee day-to-day execution. Support the design and standardization of the GCIO Control Book, ensuring streamlined and automated production for stakeholder needs. Capture MI requirements, design dashboards, and implement processes to turn designs into actionable outputs. Collaborate with key stakeholders across GCIO and 3LoD to maintain productive working relationships. Contribute to process improvement initiatives to enhance risk management and MI capabilities. Qualifications, Skills & Experience Understanding of control frameworks, risk management governance, and MI in a financial services context. Strong combination of governance, MI, and technical skills (e.g., IT, Information Security, Data Management). Experience with Power BI reporting and dashboard creation. Hands-on experience with Linux, Informatica, and MS SQL databases. ServiceNow Integrated Risk Management (IRM) experience is a plus. Strong analytical and problem-solving skills, adaptable and flexible across multiple CCO services. Experience in MI design, visualization, production processes, and data requirements. Outcome-focused, with ownership and accountability for delivering high-quality outputs on time. Effective communication skills and strong attention to detail. Ability to contribute to continuous improvement initiatives and support strategic direction. You will be part of a global, high-performing team shaping the future of risk management and controls at Nomura. This is a unique opportunity to drive strategic initiatives, deliver impactful MI, and contribute to strengthening organizational controls in a dynamic financial services environment.

Business Management GMDO CAO, E-Trading Strategy Location: Mumbai Skill Category: Global Markets Corporate Title: Analyst / Associate Company Overview Nomura is a global financial services group with an integrated network spanning ~30 countries. By connecting markets East & West, Nomura serves individuals, institutions, corporates, and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, Nomura is built on disciplined entrepreneurship and a commitment to creative solutions and thought leadership. Nomura Services India supports the group s global businesses, providing world-class capabilities in trading support, research, IT, financial control, operations, risk management, and legal support, playing a critical role in global operations. Nomura is recognized for its inclusive workplace initiatives and has received awards such as Top 10 Employers (IWEI), IWEI Gold Employer of Choice, India CSR Leadership Award 2024, and YUVA Unstoppable Changemaker Awards. Division Overview The Global Markets (GM) division, based in Mumbai, provides front-office expertise in pricing, modelling, and risk management. The team is integral to portfolio optimization, pricing, and structuring strategies, supporting aggressive revenue targets. Business Unit Overview The Business Management team in Powai enables Front Office teams globally, including AEJ, EMEA, and US GM Business Management, Client Account Management & Strategy (CAMS), Front Office Supervision (FOS), GMDO CAO, and Senior Relationship Management (SRM). This role is within the **GMDO CAO, E-Trading Strategy** team, responsible for implementing the business policy, executing strategy, and managing day-to-day operations. You will work closely with Co-Heads of E-Trading Strategy and the COO of GM Digital Office. Position Specifications Experience: 2 4+ years relevant experience Qualification: MBA (Finance) or CA preferred Role & Responsibilities Business & Financial Management Lead financial planning and control, including budget management, tracking actuals, and providing meaningful insights for management decisions. Ensure accuracy of balance sheet items, including asset capitalization and depreciation. Control spend by managing approvals for T&E and platform expenditure. Partner with vendor teams to manage software, data, and resource suppliers throughout the lifecycle. Team Structure & Contribution Track monthly headcount and organizational changes. Maintain project structures reflecting team activities. Create business-level allocations to inform internal cost allocation and measure team contribution. Strategy & Delivery Work with the Global E-Trading Strategy CAO to drive strategy execution and delivery of roadmap initiatives. Optimize team structure and working environment in collaboration with local support and HR. Ensure risk management and control processes are adhered to. Business Analysis & Reporting Prepare weekly business summaries with financial metrics and commentary. Develop executive-level presentations to support senior management decision-making. Stakeholder Management Advocate for the E-Trading Strategy team across the organization. Partner with GM desk, business managers, Technology, Operations, Finance, and other corporate functions to ensure recognition and support of team successes and challenges. Why Join Nomura This role offers a unique opportunity to partner with global stakeholders, drive strategic initiatives, and manage key business operations in a fast-paced, front-office environment. You will play a critical part in shaping the E-Trading Strategy business agenda and contributing to Nomura s global market success. Qualification : MBA (Finance) or CA preferred

Sr. Infrastructure Operations & Services Location: Mumbai Skill Category: IT / Technology Work Type: Full-Time Company Overview Nomura is a global financial services group spanning ~30 countries and regions. By connecting markets East & West, Nomura serves individuals, institutions, corporates, and governments through Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, Nomura has a long-standing tradition of disciplined entrepreneurship and thought leadership. Nomura Services India (Powai) supports global operations with world-class capabilities in trading support, research, IT, financial control, operations, risk management, and legal support. Powai serves as a critical platform for Nomura s growth and global expansion strategy. Role Overview The Sr. Infrastructure Operations & Services role offers an opportunity to join a global, diverse engineering team in a hands-on capacity. You will be responsible for supporting and optimizing Nomura s cloud infrastructure while collaborating with cross-functional teams to ensure reliability, scalability, and operational excellence. Key Responsibilities Cloud Operations & Support Provide follow-the-sun support for the Global Cloud Operations team, including on-call rotation and weekend coverage as required. Lead incident response and problem resolution with urgency, ensuring minimal business disruption. Manage cloud environments across AWS platforms, ensuring stability, performance, and security. Infrastructure & Automation Deliver Public Cloud projects through design and implementation, collaborating with Cloud Engineering teams. Develop and maintain robust Infrastructure as Code (IaC) artifacts using tools such as Terraform, AWS CloudFormation, and Ansible. Optimize cloud systems to improve reliability, scalability, and deployment velocity. Kubernetes & Container Management Troubleshoot and resolve issues related to Kubernetes infrastructure, networking, and container orchestration. Collaborate with software engineering teams to optimize application deployment and performance on Kubernetes environments. Documentation & Compliance Document processes, procedures, and configurations to facilitate knowledge sharing. Ensure adherence to compliance and regulatory requirements. Required Skills & Experience Hands-on experience: 5 8 years in AWS platform management. Automation & IaC: Proficiency with Terraform, AWS CloudFormation, Ansible. Kubernetes & Containers: Working knowledge of Rancher/RKE2 and AWS EKS; containerization with Docker/Podman. Monitoring & Logging: Experience with Prometheus, Grafana (preferred), ELK stack. Operating Systems: Strong Linux/Unix/Windows skills. Excellent problem-solving, communication, and collaboration skills. Ability to thrive in fast-paced, high-pressure environments. Preferred Skills AWS certifications (e.g., Solutions Architect, SysOps Administrator). Kubernetes certifications (e.g., CKA, CKAD). Experience with CI/CD pipelines and hybrid/multi-cloud strategies. Programming skills in Python for cloud API automation. Strong interest in emerging cloud and infrastructure technologies. Why Join Nomura This role provides a unique opportunity to drive cloud infrastructure strategy, implement automation, and support global operations in a highly dynamic and collaborative environment. You will work at the forefront of emerging technologies while contributing to Nomura s global technology footprint.

Job Title: SOC Manager Location: Mumbai Education: Graduate / Post-Graduate Experience: 14 18 years in IT Security / Information Security Certifications Required: CISSP or CISM About the Role We are seeking an experienced and dynamic SOC Manager to lead our Security Operations Center (SOC) and drive our cybersecurity defense strategy. The ideal candidate will have deep expertise in IT security, excellent leadership capabilities, and a proven track record of managing 24/7 SOC operations. In this critical role, you will be responsible for monitoring, detecting, responding to, and preventing cybersecurity threats across the organization. Key Responsibilities Leadership & Team Management: Lead, mentor, and manage the SOC team to ensure high performance and continuous development. Foster a high-performance culture, emphasizing ownership, accountability, and collaboration. Act as the primary escalation point for high-priority security incidents. SOC Operations: Oversee 24/7 security monitoring and real-time threat detection across the organization s infrastructure. Ensure smooth operations of SOC processes and consistent coverage of security monitoring tasks. Incident Management: Direct and coordinate all aspects of the incident response lifecycle identification, containment, investigation, remediation, and recovery. Ensure timely escalation and communication with executive leadership during major incidents. Security Tools & Technologies: Manage and optimize security tools and platforms including SIEM, PAM, firewalls, proxies, endpoint protection, etc. Ensure tools are properly configured and tuned for optimal threat detection and minimal false positives. Threat Intelligence & Analysis: Utilize threat intelligence feeds and platforms to proactively monitor emerging threats. Correlate threat intelligence with internal data to assess risk and recommend defensive strategies. Process Improvement & Automation: Drive continuous improvement and automation of SOC processes using SOAR and related tools. Enhance response efficiency through playbooks, automation scripts, and workflow optimization. Cross-Team Collaboration: Collaborate with IT, Application, and Network teams to ensure unified security efforts and seamless incident resolution. Act as a bridge between technical teams and business stakeholders. Reporting & Metrics: Define and report on key SOC performance metrics (KPIs) such as mean time to detect (MTTD) and mean time to respond (MTTR). Provide executive-level reporting on security incidents, trends, and the overall threat landscape. Compliance & Risk Management: Ensure SOC operations adhere to internal policies and external standards (e.g., ISO 27001, NIST, SEBI regulations). Support audits and compliance initiatives by providing evidence, reports, and expert insights. Security Posture Enhancement: Evaluate and recommend new technologies and methodologies to enhance detection and response capabilities. Contribute to the development and refinement of the organization s cybersecurity strategy. Training & Development: Lead SOC training initiatives to ensure analysts stay updated on the latest threats, tools, and best practices. Foster a learning environment with a focus on upskilling and career development. Key Skills & Competencies Leadership: Proven experience leading SOC or security teams in a fast-paced, mission-critical environment. Communication: Excellent verbal and written communication skills; ability to present to senior leadership and external stakeholders. Analytical Thinking: Strong problem-solving abilities; capable of analyzing complex security incidents and identifying root causes. Time Management: Exceptional organizational and prioritization skills; able to respond rapidly to high-impact incidents. Attention to Detail: Meticulous in investigation, documentation, and reporting. Mandatory Requirements 14 18 years of relevant experience in IT Security or Information Security CISSP or CISM certification (mandatory) Strong background in incident management, SOC tools, and regulatory compliance Hands-on experience in security monitoring, SIEM, SOAR, and threat hunting Be at the forefront of protecting a critical enterprise from evolving cyber threats Lead a talented team and shape the future of cybersecurity operations Exposure to a wide range of advanced tools and technologies Work in a culture that values innovation, accountability, and continuous learning Qualification : Graduate / Post-Graduate

Senior Business Manager SEO Strategy & Client Success Location: Mumbai Experience: 5 7 Years (including proven team leadership experience) Education: Graduate (Any Discipline) Employment Type: Full-Time About the Role We re looking for a dynamic and experienced Senior Business Manager to lead our SEO initiatives and team operations. This role requires a strategic thinker with hands-on SEO expertise, strong client management capabilities, and a proven track record of leading high-performing teams. If you re passionate about driving organic growth and enjoy turning business goals into successful search strategies, this is the role for you. Key Responsibilities SEO Strategy & Execution Identify technical and structural website issues and provide actionable solutions to improve crawlability, indexing, and user experience Implement advanced SEO strategies using a combination of existing and innovative techniques Continuously monitor and improve search engine rankings for key clients across major and niche search engines Collaborate with content creators and web development teams to execute on-page and off-page SEO initiatives Drive SEO performance across all client accounts with a focus on ROI, traffic growth, and conversions Team & Client Leadership Lead and mentor a team of SEO specialists and digital marketers Translate clients business goals into strategic SEO campaigns Act as a primary point of contact for clients, ensuring transparency, performance updates, and strategic alignment Work closely with internal teams (content, design, web services) to ensure seamless execution of campaigns Reporting & Insights Develop customized performance reports using tables, graphs, and visual summaries to clearly communicate SEO progress and insights Convert complex data into actionable insights and business-friendly summaries for client presentations Maintain consistency in analytics and reporting best practices across the team Business Growth Identify upselling and cross-selling opportunities within existing client accounts Contribute to proposal creation, pitch support, and strategic planning for new business development Stay current with SEO trends, algorithm updates, and industry innovations through ongoing research and experimentation Requirements 5 7 years of experience in SEO/digital marketing with a focus on client strategy and team leadership Strong technical SEO knowledge, including site architecture, crawl optimization, schema, and speed optimization Hands-on experience with SEO tools like Google Search Console, Ahrefs, SEMrush, Screaming Frog, etc. Proficient in using analytics and reporting platforms like Google Analytics, Data Studio, and Excel Excellent client communication and stakeholder management skills Strong analytical mindset with the ability to derive insights from large datasets Proven ability to manage multiple projects and lead cross-functional teams Business acumen to identify growth opportunities within existing projects Preferred Skills Background in agency or client-facing environments Experience in SEO for high-traffic or enterprise-level websites Exposure to paid media, CRO, or broader digital strategy is a plus Lead high-impact projects with well-known clients Work with a driven, growth-oriented team in a collaborative culture Opportunity to influence SEO strategy and business outcomes directly Competitive compensation and clear growth path into senior leadership Qualification : Graduate (Any Discipline)

Job Title: SVP/VP Finance Location: Mumbai Department: Finance Type: Full-Time About the Role We are seeking a visionary and execution-driven SVP/VP of Finance to lead our global financial strategy and operations during a critical phase of scale and transformation. This role will be pivotal in shaping our path to sustained growth and IPO readiness. As a key member of the leadership team, you will partner closely with the CEO, Board of Directors, and cross-functional stakeholders to align financial planning with strategic business objectives. This position is ideal for a seasoned finance leader with deep expertise in high-growth technology environments particularly B2B SaaS and a track record of driving capital efficiency, operational excellence, and enterprise value creation. Key Responsibilities Strategic Leadership Define and drive long-term capital strategy and financial planning aligned with global growth, M&A, and IPO goals. Serve as a trusted advisor to the CEO and Board on financial performance, risk management, and value creation. Financial Operations & Governance Oversee FP&A, compliance, audits, reporting, and risk management with a strong focus on insight-led decision-making and fiscal discipline. Implement and enhance governance structures, internal controls, and financial reporting systems to meet public company standards. IPO & Capital Markets Readiness Lead financial due diligence, reporting, and regulatory preparation for IPO or other capital events. Drive investor relations strategy, fundraising, and capital structuring efforts in collaboration with executive leadership. Finance Transformation Build a scalable, future-ready finance organization enabled by automation, robust ERP systems, and data-driven tools. Champion continuous improvement and digital transformation within the finance function. Operational Excellence Optimize financial workflows and systems to enhance accuracy, cost control, and operational agility across the business. Deliver clear financial insights that empower business leaders to make informed strategic decisions. Cross-Functional Collaboration Partner with Product, Engineering, and Go-To-Market teams to align financial planning with product and growth strategies. Act as a financial partner to key business functions to drive scalable growth. Team Leadership Build and lead a high-performing, globally distributed finance team with a strong culture of ownership, agility, and innovation. Must-Have Qualifications 15 20 years of progressive finance leadership experience, with at least 5 7 years in senior roles at high-growth B2B SaaS or technology companies. Deep understanding of SaaS metrics and business models (ARR, CAC, NRR, LTV, etc.). Proven track record in capital planning, investor relations, and fundraising. Experience in IPO preparation, governance, audit, and regulatory compliance. Strong command over FP&A, financial modeling, and enterprise risk management. Demonstrated ability to scale finance teams and systems in dynamic, fast-paced environments. Exceptional leadership, analytical, and communication skills with a results-oriented mindset. Preferred Qualifications Experience with ERP implementation, financial systems automation, and finance transformation initiatives. Exposure to M&A, private equity, venture capital, and secondary transactions. Prior experience navigating IPOs or late-stage funding rounds. Advanced degree or certifications such as MBA, CPA, or CFA. Be part of a technology-first company backed by 11 industry-leading patents. Work at the intersection of innovation and scale, powering personalized engagement for 3+ billion devices and processing 30+ billion events daily. Join a fast-moving team in a high-growth mobile tech space with global ambitions. Thrive in a culture that encourages curiosity, ownership, and continuous learning.

Sr. Manager Business Collaboration Location: Mumbai Experience: 2 8 Years Company: Tata Communications Employment Type: Full-Time About Tata Communications At Tata Communications, we are redefining global connectivity through innovation and intelligence. From Cloud and Mobility to Internet of Things (IoT), Unified Collaboration, Security, Media, and Network Services, we are building the next generation of digital infrastructure to support the New World of Communications. Role Overview We are seeking a Senior Manager Business Collaboration to lead and grow our Unified Collaboration product portfolio. This role will be responsible for product strategy, lifecycle management, GTM planning, and driving profitable growth. You will define the product roadmap, manage cross-functional development, and ensure exceptional customer experiences through product enhancements and digital journeys. This is a tactical and strategic role with direct influence on mid-term business outcomes, driving revenue, profitability, and competitiveness in the Unified Collaboration space. Key Responsibilities Product Ownership: Define product requirements and manage development from concept to launch. Own the product roadmap, delivery, and enhancements. Customer Experience: Collaborate with IT and operations teams to streamline the digital customer journey and improve CSAT scores through process and system improvements. Go-to-Market Strategy: Develop and execute product plans including value proposition, pricing, positioning, promotions, packaging, and sales enablement. Performance Tracking: Monitor product P&L, revenue, profitability, and market competitiveness. Provide accurate forecasting and reporting of product performance. Sales Support: Equip sales teams with tools, training, and guidance to communicate product value. Define pricing guidelines and assist in special solutioning when needed. Market Intelligence: Analyze local market dynamics, customer needs, and competition to refine offerings and maintain a strong market position. Cross-functional Leadership: Collaborate with marketing, engineering, IT, operations, and finance to align strategy and execution. Optional People Management: May lead a small team or act as an individual contributor, depending on the scope. Minimum Qualifications & Experience Bachelor's degree in a relevant field (MBA preferred). 2 8 years of experience in product management, preferably in Unified Collaboration or Telecom domains. Desired Skill Sets Strong understanding of product strategy, planning, and execution. Experience in go-to-market strategy, pricing models, and product positioning. Commercial acumen with the ability to analyze P&L and market data. Strong knowledge of local markets and customer behavior. Solution-oriented mindset with an end-to-end product view. Excellent communication, presentation, and stakeholder management skills. Experience working across cross-functional teams including sales, marketing, engineering, and operations. Familiarity with digital platforms and creating seamless customer journeys is a plus. Be part of a leading global digital ecosystem enabler. Drive cutting-edge innovation in cloud, connectivity, and collaboration. Collaborate with visionary leaders and global teams. Accelerate your career with impactful, high-ownership roles. Qualification : Bachelor's degree in a relevant field (MBA preferred)

Job Title: GTM OOH Analyst Function: Information Technology Location: Mumbai Reports to: ICD IT Director Employment Type: Full-time About the Role This is a critical role in Unilever India s IT function, acting as the Business Partner (BP) to multiple domains Customer Operations, Finance, HR, Factory & Commercial Experience. You will manage local IT operations, champion strategic digital initiatives, and ensure seamless delivery of platforms and projects. You ll bridge business needs and global IT platforms, ensuring value creation, value protection, and operational excellence across functions. Key Responsibilities Demand & Project Management Lead end-to-end project delivery for finance, customer operations, HR, logistics, and manufacturing. Manage and prioritize demand pipelines across business functions. Collaborate with global platform owners to roll out new features and solutions locally. Stakeholder Engagement Build strong relationships with internal teams: Business Finance, HR, Customer Service, Logistics, Warehouse, Factory. Align local IT strategy with business goals. Communicate effectively with both technical and non-technical stakeholders. Platform Performance & Value Protection Ensure robust, secure, and high-performing digital operations. Manage SAP systems with a focus on FI/CO modules and taxation compliance. Identify opportunities to improve operational efficiency through technology. Vendor & Risk Management Liaise with external vendors to ensure SLAs and rate card compliance. Drive vendor selection, contract negotiation, and performance evaluation. Develop mitigation strategies for technology-related risks. Continuous Improvement Identify and implement technology innovations and improvements. Monitor industry trends to recommend future-ready IT solutions. Ensure regular audits, quality checks, and platform optimization. Qualifications & Experience Education: Bachelor's in IT, Computer Science, Business, or related field. MBA is a plus. Experience: 5+ years in an IT project management/business partner role, preferably in FMCG, manufacturing, or logistics-heavy industries. SAP Expertise: Strong understanding of SAP FI/CO, including taxation functionality. Proven experience in managing cross-functional IT projects across diverse teams. Technical Skills Project Management Tools (Jira, MS Project, etc.) SAP FI/CO functional knowledge IT Infrastructure & Digital Platform familiarity Risk Assessment & Mitigation Data Analysis & Reporting Cybersecurity & IT Compliance Soft Skills & Leadership Competencies Strong leadership and stakeholder management Excellent communication (verbal and written) Collaboration across multicultural teams Problem-solving and decision-making Ownership mindset with a passion for performance Agility and adaptability in fast-changing environments Customer-first thinking with empathy Unilever Leadership Behaviors Passion for High Performance Ownership mindset with data-driven decision-making. Personal Mastery High personal standards, resilience, and focus on well-being. Consumer Love Actively seeks to improve end-user and consumer experiences. Purpose & Service Leadership rooted in humility and service to others. Agility Embraces continuous learning and innovation. Qualification : Bachelor's in IT, Computer Science, Business, or related field. MBA is a plus

Account Director Location: Mumbai Job Type: Full-Time Department: Client Servicing Industry: Advertising Experience: 9+ Years About Sociowash Founded in 2015, Sociowash is a vibrant Integrated Advertising Agency with over 200 creative minds across New Delhi and Mumbai. We re dreamers, comedians, rebels, and philosophers but above all, we are the best at what we do. At Sociowash, creativity meets strategy, and fun meets focus. If you thrive in a fast-paced, collaborative environment with a team that values passion and playfulness, you ll fit right in. Role Overview We re looking for a smart, quick-witted Account Director to lead client servicing efforts with energy, insight, and impeccable leadership. With 9+ years of experience in integrated agencies, you ll own strategic client relationships, guide multi-disciplinary teams, and drive projects from ideation to flawless execution. What You ll Own Lead, inspire, and mentor a high-performing client servicing team, alongside content and design partners. Build strong client relationships, acting as the strategic advisor on branding, positioning, and marketing implementation. Keep client projects on track on time, on budget, and aligned with strategic goals. Oversee daily account operations, coordinating cross-functional teams including content, design, media, and more. Manage account financials, including billing oversight, Billing Cost Margin Analysis (BCMA), and maintaining healthy Gross Margins (GM). Develop and execute go-to-market strategies across the digital ecosystem: analyzing competition, defining positioning, messaging, tactics, and budgets. Lead business development efforts pitching, upselling, and bringing in new business opportunities. Present ideas that enhance service offerings and strengthen the agency s market positioning. Be a mentor and coach to junior executives and managers, nurturing them into future leaders. Handle miscellaneous client requests with agility and professionalism. 9+ years of client servicing experience in an integrated advertising agency. Exceptional leadership skills with the ability to lead by example and inspire teams. Deep understanding of business, strategic marketing, and client service. Strong strategic thinking and consulting abilities. Proven multitasking skills in a fast-paced, deadline-driven environment. Keen attention to detail and accuracy in work. Up-to-date knowledge of industry trends and their commercial implications. Professional approach to managing time, costs, and deadlines. Experience with billing processes, BCMA, and maintaining account profitability. Confident in business development and client pitching. Collaborate with a diverse, goal-driven, and fun-loving team. Work in an environment where creativity and strategic thinking go hand-in-hand. Take ownership of exciting projects with leading brands. Grow your career with mentors who value innovation and leadership. Enjoy a workplace where crazy creative ideas are welcomed. We are dreamers, comedians, rebels, and philosophers but above all, we are the best at what we do. If this sounds like your tribe, apply now, and let s figure out something amazing together.

Job Title: Operations Executive Direct Business Location: Mumbai, Maharashtra, India Experience: 0 2 Years (Freshers welcome) Designation: Operations Executive Job Summary: We are seeking a detail-oriented and proactive Operations Executive to support our Direct Advertising and Content Syndication business. This role will focus on managing campaign execution, content delivery, performance reporting, and operational coordination across teams. Ideal candidates will have strong organizational and analytical skills, a solid grasp of digital media processes, and a passion for operational excellence. Key Responsibilities: Content & CMS Management: Oversee the Content Management System (CMS) for direct business operations including ad placements, sponsored content, and special initiatives. Ensure timely and accurate campaign execution, adhering to client specifications and internal deadlines. Troubleshoot CMS-related issues and maintain operational integrity. Reporting & Data Analysis: Generate and maintain reports on campaign performance: impressions, clicks, conversions, content engagement, etc. Use Excel and data tools to analyze trends and deliver actionable insights. Prepare weekly/monthly performance summaries for internal teams and external clients. Conduct market and competitor analysis to inform strategic decisions. Syndication Management: Manage operations related to content syndication agreements, including content distribution, tracking, and reporting. Coordinate with syndication partners to ensure contract compliance and smooth operations. Billing & Campaign Booking: Oversee booking and billing processes for direct advertising campaigns. Collaborate with finance and sales teams to ensure timely and accurate invoicing. Reconcile discrepancies and assist in accounts receivable management. Cross-Functional Coordination: Act as the key operational liaison between sales, content, editorial, tech, and finance teams. Communicate campaign statuses, deliverables, and performance updates to clients and stakeholders. Coordinate with external vendors or partners when required. Process Optimization: Identify and implement improvements in existing operational workflows. Create and maintain Standard Operating Procedures (SOPs) and documentation for repeatable tasks and best practices. Qualifications: Bachelor s degree in Business Administration, Marketing, Communications, or a related field. 0 2 years of experience in operations, ad ops, or campaign management within digital or media environments. Proficiency in Microsoft Excel for reporting, data visualization, and dashboards. Familiarity with CMS platforms (e.g., WordPress, Drupal, or custom CMS tools). Understanding of digital advertising ecosystems and sales processes. Strong communication, coordination, and organizational skills. Ability to work independently, manage multiple tasks, and meet tight deadlines. Preferred Qualifications (Good to Have): Experience with CRM tools like Salesforce. Familiarity with Google Analytics and web analytics platforms. Basic understanding of SEO, digital marketing, or compliance within media. Skills Tags: Operations Management | Excel | Content Syndication | CMS | Digital Media | Campaign Execution | Reporting | Billing | Client Coordination | Backend Operations | Ad Operations Qualification : Bachelors degree in Business Administration, Marketing, Communications, or a related field

Position: Ecommerce Operations Manager Location: Mumbai, India Job Overview: We are seeking a detail-oriented and tech-savvy Ecommerce Operations Manager to oversee the daily operations and performance of our online store. The ideal candidate will have hands-on experience with Magento 2.2, strong coordination skills, and the ability to drive ecommerce strategies across platforms while ensuring a seamless customer experience. Key Responsibilities: Oversee the end-to-end operations of the company website, built on Magento 2.2, ensuring continuous functionality and performance Manage website updates, including the addition of new product collections and feature enhancements in collaboration with tech and design teams Coordinate daily with the external tech agency to troubleshoot and implement website improvements Lead SEO initiatives, UI/UX enhancements, and site optimization strategies to increase traffic and conversions Plan and execute promotional campaigns and ensure they are accurately reflected on the website within specified timelines Ensure smooth customer service operations by resolving customer queries and complaints promptly Collaborate with internal departments such as merchandising, supply chain, and retail to support seamless order fulfillment and delivery Maintain and update product listings and stock data on the website and across marketplace platforms Manage online photoshoots and product data including measurements, descriptions, and imagery Generate and analyze performance reports, including weekly/monthly sales, sell-through rates, offer code effectiveness, and inventory status Oversee relationships with payment gateway partners to ensure secure and efficient transactions Monitor marketplace accounts, track stock levels, and update inventory across platforms Handle the end-to-end customer complaint resolution process daily Qualifications & Requirements: Proven experience in ecommerce operations management Strong knowledge and working experience with Magento 2.2 Familiarity with website management, SEO strategies, UI/UX best practices, and ecommerce marketing tools Excellent coordination and communication skills to manage cross-functional teams and third-party vendors Strong analytical skills with the ability to interpret data and generate actionable insights Ability to work in a fast-paced environment and manage multiple priorities effectively Experience in managing photoshoots and product data entry is a plus

Position: Senior Product Marketing Manager Location: Mumbai, India (Hybrid) Function: Marketing | B2C Fintech | Full-Time The Role We are hiring a Senior Product Marketing Manager to lead the go-to-market strategy for our cutting-edge AI Agent mortgage product, while driving customer acquisition and lifecycle engagement across the ecosystem. This is a high-agency, strategic leadership role for someone who thrives on end-to-end ownership from GTM planning to growth experimentation and product positioning. You'll work at the intersection of AI innovation and digital financial services, helping shape how the next generation of homeowners discover, compare, and secure mortgages. Key Responsibilities AI Agent Product Launch & GTM Strategy GTM Leadership: Own the B2C go-to-market strategy for Koodoo s GenAI-powered mortgage assistant product. Positioning & Messaging: Craft compelling value propositions and positioning in a competitive mortgage tech landscape. AI-First Marketing: Integrate GenAI capabilities across marketing collateral, campaigns, and product storytelling. Customer Research: Conduct deep dives into audience needs, industry benchmarks, and competitive analysis. Innovation: Leverage AI-native tools and channels for creative, high-impact customer acquisition. Customer Lifecycle & Engagement Optimization Lifecycle Management: Optimize engagement across our 12,000+ user email base (growing by ~1,000 users/week). Retention Tools: Scale our automated mortgage rate alert system, improving re-engagement and conversions. Experimentation: Design, execute, and analyze A/B tests across key touchpoints (using tools like PostHog). LTV Growth: Drive lifecycle campaigns that improve user retention, repeat engagement, and lifetime value. Strategic Marketing Operations Cross-Functional Execution: Collaborate with Product, Design, Operations, Mortgage Advisors, and Compliance teams. Performance Tracking: Define and own KPIs for product launches and customer engagement success. Thought Leadership: Develop content that positions Koodoo as the UK s leading AI-first mortgage platform. Channel Innovation: Test and scale new customer acquisition channels; optimize existing ones. Strategic Alignment: Ensure marketing is embedded into product development processes and business planning. About You You re a strategic and execution-focused marketer who thrives in fast-paced environments. You re not only fluent in data and GTM planning you re also excited to experiment with AI, deeply understand customer needs, and lead cross-functional teams to success. Requirements 7 10 years of experience in product marketing, ideally in fintech, mortgage, or other high-consideration B2C verticals. Proven product launch experience, including AI/ML product GTM preferred. Expertise in customer acquisition, lifecycle marketing, and performance optimization. Experience with analytics and experimentation tools (e.g., PostHog, Mixpanel, GA4). High ownership mindset with ability to operate independently and iteratively. Strong cross-functional collaboration skills, including with product and technical teams. Excellent written and verbal communication; comfortable writing customer-facing content and internal briefs. Preferred: Familiarity with UK mortgage/lending ecosystem and related regulations. About Blenheim Chalcot Blenheim Chalcot is the UK s leading digital venture builder, with over 26 years of experience creating more than 40 successful startups in FinTech, EdTech, GovTech, Media, and more. All our ventures are GenAI-enabled, backed by world-class talent and a robust innovation ecosystem. Our India team, established in 2014, powers the growth of our global ventures through world-class engineering, marketing, data, operations, and finance. About Koodoo Koodoo is transforming the UK mortgage journey through digital innovation and AI-driven products. We help consumers from first-time buyers to re-mortgagers compare products, track rates, and connect with lenders via a simple, intuitive interface. Our recent breakthrough: passing the CeMAP exam using AI a UK-first milestone in mortgage tech. We partner with major UK banks and leading comparison brands to power smarter, AI-first mortgage journeys. A chance to work at one of the world s most respected venture builders. Exposure to high-growth fintech and GenAI-led marketing strategies. 24 days of annual leave + 10 public holidays. Private medical insurance for you and your family. Life insurance. Learning & development culture: access to venture-wide training, tools, and mentoring. A collaborative, fun, and high-performing team environment (plus cricket we own the Rajasthan Royals IPL team!). Diversity & Inclusion At Blenheim Chalcot, inclusion and meritocracy drive our decisions. We welcome talent from diverse backgrounds and believe that agility, generosity, and curiosity power innovation. We focus on developing people based on potential and capability, not just credentials. Recruitment Process Our hiring process is streamlined and respectful of your time. It typically begins with an introductory 15-minute call, followed by in-depth interviews with stakeholders from marketing, product, and leadership.

Job Title: Director Business Development Location: Mumbai, India Company: Glance An InMobi Group Company About Glance Founded in 2019, Glance is a trailblazing consumer technology company operating innovative digital platforms such as Glance, Roposo, and Nostra. Glance s smart lock screen inspires users by delivering relevant content instantly, without the need to search or download apps, and is featured on over 400 million smartphones globally. Roposo revolutionizes live experiences through immersive, creator-led content, while Nostra is the largest gaming platform across India and Southeast Asia. At Glance, we encourage you to dream big, innovate boldly, and make a tangible impact from day one. Collaborate with talented peers, enjoy autonomy with support, and leverage cutting-edge technology to redefine consumer experiences. Our benefits include daily meals, gym facilities, training programs, tech tools, and a pet-friendly office culture. Role Overview We are seeking a dynamic Director Business Development with entrepreneurial flair to lead our ecommerce and dropshipping product sourcing operations. This pivotal role involves driving strategic partnerships, expanding business operations, and spearheading revenue growth through innovative sourcing and market expansion strategies. Key Responsibilities Partnership Development: Identify, research, and onboard strategic partners, suppliers, and affiliates in the ecommerce and dropshipping sectors. Negotiate contracts and pricing to establish mutually beneficial relationships. Strategic Business Planning: Develop and implement sourcing and business development strategies aligned with company goals. Collaborate with senior leadership to set KPIs, define growth targets, and create actionable plans. Market Analysis & Innovation: Conduct comprehensive market research to uncover trends, competitive dynamics, and growth opportunities. Use insights to drive strategic initiatives and product portfolio expansion. Revenue Optimization: Drive revenue growth by introducing and scaling hero and new products within the ecommerce portfolio. Monitor sales and performance metrics, iterating on strategies to maximize profitability and conversion rates. Business Expansion: Explore and evaluate new market entry opportunities and scalable growth avenues for ecommerce/dropshipping. Assess risks and develop market penetration strategies accordingly. Cross-Functional Leadership: Work closely with marketing, operations, and product teams to ensure alignment and execution of business development strategies. Provide leadership and direction to cross-functional teams, fostering collaboration and goal achievement. Qualifications & Experience Master s degree in Business Administration, Marketing, or related field (preferred). Proven track record in business development, sourcing, sales, or partnership management within ecommerce or dropshipping. Strong knowledge of ecommerce trends, technologies, and industry best practices. Excellent negotiation, communication, and interpersonal skills. Strategic thinker with a results-oriented mindset able to thrive in fast-paced environments. Analytical with proficiency in data-driven decision making. Entrepreneurial spirit passionate about innovation and business growth. Qualification : Masters degree in Business Administration, Marketing, or related field (preferred).

Job Title: Manager Business Development Location: Mumbai, India Company: Glance An InMobi Group Company About Glance Founded in 2019, Glance is a leading consumer technology company operating innovative platforms such as Glance, Roposo, and Nostra. Glance s smart lock screen inspires users by delivering personalized content without needing to search or download apps, reaching over 400 million smartphones worldwide. Roposo is a live streaming platform that transforms live experiences with immersive creator-led content, and Nostra is the largest gaming platform in India and Southeast Asia. At Glance, we encourage you to be bold, think big, and pursue your passion. Join a team of ambitious peers and contribute to mission-critical projects from day one. Enjoy autonomy balanced with collaboration, access to cutting-edge tech, and comprehensive well-being benefits including meals, gym, training, and a pet-friendly workplace. Role Overview We are looking for a dynamic and entrepreneurial Manager Business Development to join our ecommerce/dropshipping business. This role is vital to expanding our product sourcing operations, building strategic partnerships, and driving revenue growth by developing and executing sourcing strategies and negotiating with suppliers. Key Responsibilities Identify and Cultivate Partnerships Research, identify, and onboard potential business partners, suppliers, and affiliates in ecommerce and dropshipping. Initiate communication, negotiate terms, and build long-term mutually beneficial relationships. Strategic Planning Develop and execute sourcing strategies that drive business growth and expand market presence through hero product sourcing. Collaborate with management to set objectives, define KPIs, and create actionable plans to meet targets. Market Analysis Conduct in-depth market research to identify trends, competitor activities, and growth opportunities. Use insights to inform and steer strategic initiatives. Revenue Optimization Implement strategies to enhance revenue streams, improve profitability, and boost sales conversion by frequently introducing new and hero products. Monitor key performance metrics, analyze data, and refine strategies accordingly. Business Expansion Explore new market opportunities and develop scalable plans to enter new segments. Evaluate risks and market entry approaches for sustainable growth. Collaboration & Cross-Functional Leadership Work closely with marketing, operations, and product teams to align efforts and meet company goals. Lead and support cross-functional initiatives ensuring smooth execution and impact. Qualifications Master s degree in Business Administration, Marketing, or a related field (preferred). Proven success in business development, sourcing, sales, or partnership management in ecommerce/dropshipping sectors. Strong knowledge of ecommerce trends, technologies, and industry best practices. Excellent communication, negotiation, and interpersonal skills. Strategic and results-driven thinker with the ability to thrive in a fast-paced environment. Analytical mindset with strong data analysis and interpretation skills. Entrepreneurial attitude with passion for innovation and business growth.

Job Title: International Sales Specialist US Market (Personal Care & F&F Industry) Location: Mumbai, Maharashtra, India Job Type: Full-time Experience Level: Mid-Level (6+ years) About Elchemy Elchemy is transforming the $800B+ global specialty chemicals industry through a tech-enabled cross-border marketplace. By combining digital-first infrastructure with deep industry expertise, we're addressing long-standing inefficiencies in global chemical trade like trust deficits, quality concerns, and excessive lead times. In just over 20 months, Elchemy has expanded to serve customers in 32+ countries, built active partnerships with hundreds of suppliers, and raised over $7.5M from marquee investors such as InfoEdge Ventures and Prime Venture Partners, as well as promoters of Vinati Organics, Laxmi Organics, and Coromandel International. We are building a team of A-players ambitious, smart, and collaborative individuals who believe in execution, speed, and pushing boundaries to reshape the future of chemical distribution. Role Overview We are seeking a driven and results-oriented International Sales Specialist to expand our footprint in the US market, specifically targeting the Personal Care and Flavors & Fragrance (F&F) industries. This is a key strategic role focused on new business generation, key account management, and long-term growth. You will be responsible for spearheading market penetration efforts, establishing strong B2B relationships, and closing high-impact deals in the US. You ll work closely with our leadership and cross-functional teams to deliver revenue targets and ensure operational excellence. Key Responsibilities Market Expansion US Focus: Lead the expansion of Elchemy's presence in the US Personal Care and F&F industries, identifying new customers and building a healthy sales pipeline. Lead Generation & Prospecting: Use a mix of outreach channels cold-calling, cold emailing, social selling, LinkedIn outreach, and industry conferences (virtual & in-person) to generate high-quality leads. Sales Execution: Drive the entire sales lifecycle from pitching and proposal creation to negotiation and closing. Manage long, strategic B2B sales cycles with enterprise clients. Revenue Ownership: Set and exceed quarterly and annual revenue goals by building strong, trust-based relationships with key stakeholders and C-level decision-makers. Key Account Management: Own relationships with key US-based customers, ensuring excellent service delivery and uncovering upselling and cross-selling opportunities. Collaborative Strategy Implementation: Work with cross-functional teams (Product, Operations, Logistics, and Marketing) to execute go-to-market plans and sales strategies effectively. Customer Success: Ensure client satisfaction through proactive communication, quick resolution of issues, and delivering value-added insights regularly. Required Qualifications & Skills Experience: 6+ years in international B2B sales, business development, or account management, ideally within the specialty chemicals industry. US Market Expertise: Demonstrated success in selling to or managing clients in the United States, preferably within Personal Care and F&F sectors. Industry Network: Strong professional network and a deep understanding of chemical sector value chains, procurement cycles, and regulatory nuances. Communication: Excellent verbal and written communication skills, with the ability to deliver compelling presentations and build trust with international stakeholders. Tech Proficiency: High proficiency in Microsoft Excel, PowerPoint, CRM tools, and other digital productivity platforms. Mindset: Entrepreneurial, self-starter mindset with the agility to work in fast-paced, high-growth startup environments. Collaboration & Adaptability: Comfortable working with cross-functional teams and adapting strategies based on feedback, data, and market dynamics. Massive Market Opportunity: Be part of a fast-growing company addressing real pain points in an $800B+ industry. Founding Team Access: Work closely with top-tier founders and experienced professionals from IITs, IIMs, and global MNCs. Global Exposure: Take ownership of a strategic international region with direct customer interactions and the ability to make real impact. Fast Career Growth: Contribute meaningfully to Elchemy s journey and grow your career exponentially. High-Performance Culture: Collaborate with a driven team that values speed, execution, innovation, and transparency. Apply Now If you are a seasoned international B2B sales professional with a passion for building relationships and scaling revenue in the US market, Elchemy wants to hear from you.

Job Title: Sr. Manager Export Operations & Supply Chain Location: Mumbai, Maharashtra, India Job Type: Full-Time Seniority Level: Mid-Level About Elchemy Elchemy is a tech-enabled cross-border specialty chemicals marketplace transforming the global specialty chemicals industry. With a focus on technology-driven solutions to solve inefficiencies in cross-border trade, Elchemy has rapidly scaled its operations, serving customers across 32+ countries and raising over $7.5M in funding from top investors. The specialty chemicals market is $800B and growing at a CAGR of 5.7%. However, the industry faces multiple challenges, including lack of transparency, quality uncertainty, and excessive lead times. Elchemy is committed to leveraging technology to address these challenges, ensuring faster, more efficient, and reliable global trade. Join us and be part of a highly ambitious team dedicated to transforming the global specialty chemicals landscape! Role Overview Elchemy is seeking a Sr. Manager, Export Operations & Supply Chain to oversee and optimize our end-to-end supply chain processes. This role will play a critical part in building and maintaining Elchemy s competitive advantage in the cross-border trade industry. Key Responsibilities ✅ Supply Chain Management Oversee all aspects of the supply chain, including documentation, freight forwarding, customs compliance, transportation, warehousing, quality assurance, sample shipments, and customer support. ✅ Vendor Management Build and maintain relationships with vendors such as freight forwarders, CHAs, transporters, warehousing partners, QC laboratories, and shipping lines to ensure smooth operations. ✅ Team Management Manage and lead a supply chain team, ensuring their growth, efficiency, and high performance to meet the company's objectives. ✅ Quality Control and Packaging Ensure robust QA/QC processes and packaging standards to deliver an exceptional customer experience. ✅ Regulatory Compliance Ensure compliance with all relevant regulations and obtain necessary certifications (e.g., AEO, ISO, Status Holder, Factory Stuffing). ✅ Cost Optimization Optimize freight rates and reduce supply chain costs while maintaining high-quality service standards. ✅ Process Improvement & Innovation Continuously drive process improvements and foster a culture of innovation within the supply chain team. ✅ Talent Development Identify, recruit, and develop top talent in the supply chain domain to strengthen the team s capabilities. Skills and Qualifications 6-10 years of experience in supply chain, operations, or logistics, preferably in cross-border trade. Proven track record of managing a team in a dynamic environment. Experience working in a distribution setup with a strong focus on end-to-end supply chain operations. Knowledge of hazardous chemicals logistics is a plus. Proficiency with supply chain software and a willingness to learn and implement new technologies. Experience with US-specific freight forwarding, logistics, customs brokerage, and warehousing is preferred. In-depth understanding of customs tariffs, notifications, circulars, and regulatory compliance rules. Additional Requirements: This role may involve managing team members working night shifts to support US operations. Career Growth: Be part of a rapidly expanding global business in a high-demand industry. Impactful Role: Play a key role in shaping supply chain operations and influencing the company's strategic success. Collaborative Culture: Work with a team of industry experts in a fast-paced, dynamic environment. Competitive Compensation: Enjoy a competitive salary, benefits package, and opportunities for personal and professional development. Apply Now to join Elchemy and become a key player in shaping the future of global specialty chemicals trade!

Job Title: Financial Analyst Key Responsibilities: Prepare detailed reports and analysis, including management commentary Provide ad-hoc reporting support to the CFO and Management Team Assist in budgeting and forecasting processes Track Key Performance Indicators (KPIs), perform variance analysis, and conduct trend analysis Drive process improvements and automation initiatives Collaborate with cross-functional teams, including Operations, Strategy, and Practice Leaders, to gain insights into business drivers and provide actionable financial recommendations Support the decision-making process by delivering timely and relevant financial insights Required Skills and Qualifications: Proficiency in MS Excel is essential Experience with Business Intelligence (BI) tools is a plus Strong analytical and problem-solving abilities Excellent presentation skills Quick learner with a strong ability to adapt Strong communication skills and a collaborative team player

Position: Analytics Client Service Manager Location: Mumbai Department: Client Coverage Global Client Service Team About the Role We are looking for a seasoned Analytics Client Service Manager to join our Client Coverage team in Mumbai. The Global Client Service team at MSCI consists of experienced financial professionals who provide first-level support to our global client base. This team is responsible for handling a broad range of queries related to methodology, product usage, interpretation, and technical aspects across our analytics and benchmark product suite. The team engages with clients primarily through email and phone and works closely with Sales, Consultants, and internal teams to ensure seamless client engagement and satisfaction. Key Responsibilities Team Leadership and Development Recruit, onboard, and coach team members, equipping them with the skills and product knowledge they need to succeed. Establish clear performance expectations and conduct regular performance evaluations. Foster a culture of collaboration, continuous learning, and positive team dynamics. Client Relationship Management Develop strong, trust-based relationships with clients to understand their evolving needs and business goals. Serve as the escalation point for complex client issues, ensuring swift and effective resolution. Maintain regular communication with clients, providing proactive updates, gathering feedback, and ensuring overall satisfaction. Service Delivery Oversight Manage the delivery of analytics support services, ensuring all client requests are addressed promptly and with the highest quality. Establish and refine standard operating procedures (SOPs) to maintain service consistency. Track and analyze service performance metrics to identify trends, gaps, and areas for improvement. Product Expertise and Knowledge Sharing Ensure the team maintains deep product knowledge, enabling them to confidently advise clients on the optimal use of MSCI s analytics tools. Organize regular training and knowledge-sharing sessions to keep the team up to date. Stay informed on product enhancements and industry trends to ensure the team provides relevant and value-driven support. Reporting and Insights Generate regular performance reports, tracking key service metrics and client satisfaction scores. Provide actionable feedback based on client interactions to internal teams, helping shape product and service improvements. Present insights and strategic recommendations to senior management to continuously enhance the client service function. Strategic Operations and Process Optimization Develop and execute strategic plans aimed at enhancing the client service offering. Identify and implement process improvements to increase efficiency and elevate client experience. Ensure alignment between team objectives, broader MSCI goals, and client needs. Skills and Experience That Drive Success 12+ years of professional experience, including proven experience in client service roles, ideally within analytics or related industries. Excellent English communication skills both written and verbal with the ability to convey complex information clearly and persuasively. Strong presentation and report-writing capabilities. Strong execution skills, with the ability to monitor and manage team performance using reports, dashboards, and other tracking tools. Analytical mindset with strong problem-solving abilities, particularly in numerical analysis using Microsoft Excel. Hands-on experience managing escalations and resolving complex client issues effectively. Demonstrated people management experience, with the ability to lead large teams and oversee service delivery operations. A Bachelor s degree in Finance, Engineering, Mathematics, Statistics, Economics, or a related field. Professional certifications like CFA or FRM are a plus. About MSCI At MSCI, our mission is to power better investment decisions. With over 50 years of expertise in research, data, and technology, we provide critical decision-support tools to the global investment community. Our innovative, research-enhanced solutions empower clients to understand risk, optimize performance, and build better portfolios. Competitive compensation packages and comprehensive benefits designed to support your financial security, health, and well-being. Flexible work options, advanced technology, and collaborative office environments. A culture that encourages innovation, accountability, and experimentation. A global community of talented colleagues who inspire, support, and collaborate to drive innovation and deliver client value. A structured Global Orientation Program, along with continuous access to learning platforms like Learning@MSCI and LinkedIn Learning Pro, plus tailored development opportunities. Multi-directional career paths, offering both vertical growth and lateral opportunities within MSCI. A commitment to diversity, equity, and inclusion, championed through our Employee Resource Groups including All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and the Women s Leadership Forum. At MSCI, you will join a team of curious, innovative, and entrepreneurial minds who are passionate about driving meaningful change in the investment industry. This is where you can push boundaries, challenge yourself, and exceed expectations for yourself, our clients, and our industry. Qualification : A Bachelors degree in Finance, Engineering, Mathematics, Statistics, Economics, or a related field. Professional certifications like CFA or FRM are a plus.

Job Title: Director of Operations Health Insurance Position Summary As the Director of Operations Health Insurance, you will play a pivotal role in strengthening our presence within Travel Operations by applying your expertise in the insurance and operations domain. You will work closely with senior stakeholders to identify and evaluate strategic partnerships, create long-term business opportunities, and drive operational efficiencies across multiple projects and accounts. This position is for professionals with experience in banking, outbound sales, and insurance operations. Your primary focus will be on managing large teams, optimizing business processes, and contributing to overall company success. Key Responsibilities Leadership & Operations Management: Manage and oversee multiple projects and accounts within the insurance domain, ensuring successful execution and alignment with company goals. Lead and manage over 500 FTEs across different geographies, ensuring operational efficiency and team success. Implement and drive company-approved strategies and monitor their impact across operational activities. Align with stakeholders to set strategic goals and make key decisions that guide day-to-day operations. Provide constructive feedback and support to staff from various departments, ensuring continuous growth and high performance. Performance Evaluation & Improvement: Regularly assess and improve business procedures, aligning them with organizational objectives. Use data and metrics to evaluate performance and identify opportunities for improvement. Introduce policies and procedures to enhance overall performance and operational effectiveness. Ensure the safety and adequacy of work environments and implement necessary improvements. Client Relations & Business Development: Foster strong relationships with corporate clients and high-level decision-makers to create new business opportunities. Perform follow-ups with corporate clients and identify potential areas of growth. Contribute to the development of business strategies to approach prospects and expand market presence. Promote continuous improvement in all operational areas by proposing creative solutions. Financial & Budget Management: Review and manage operational budgets, ensuring financial objectives are met. Oversee manufacturing, purchasing, and sales departments to ensure that each division is reaching goals set by leadership. Forecast and control costs to maintain profitability. Review financial information to adjust operational budgets, supporting profitability and business growth. Collaboration & Cross-Functional Integration: Lead coordination between operations, engineering, technology, and customer service divisions to improve workflow and reduce costs. Communicate new directives, policies, and procedures to managers, ensuring clear understanding and smooth implementation. Act as a liaison between different business functions to ensure seamless operations and collaboration. Strategic Planning & Execution: Establish key metrics, guidelines, and standards to evaluate company efficiency and effectiveness. Analyze business procedures and recommend improvements to enhance operational output. Ensure that policies and procedures are followed and communicated effectively across teams. Qualifications Education: Bachelor s degree or higher (preferred). Experience: 10+ years of experience in the insurance sales industry. 10+ years of BPO (Contact Center, Outsourcing) experience, particularly in the health insurance domain. Proven experience managing large teams (500+ FTE) and overseeing operational activities across multiple projects and locations. Experience in managing financials, including budgeting, P&L management, and margin analysis. Strong background in outbound sales with experience presenting to C-level executives. Proven ability to manage complex operations and achieve business goals. Skills & Attributes: Strong negotiation and business management skills. Exceptional analytical thinking and proactive attitude. Strong written and oral communication skills. Excellent interpersonal skills and teamwork mindset. Ability to work under tight deadlines and manage multiple priorities effectively. Attention to detail and accountability in meeting operational objectives. In-depth knowledge of data analysis, performance, and operational metrics. Additional Attributes: Leadership and organizational skills to inspire and manage teams effectively. Experience in formulating and implementing policies to improve operations. A collaborative mindset with the ability to drive integration across various business functions. Extensive experience presenting and negotiating with senior-level decision-makers, including C-suite executives.