OTC Process Jobs in Chennai

Domain Expert AR Operations Location: Chennai Department: AR Operations Career Band: Professional II Role Overview: RCM & Denial Management We are seeking a Domain Expert to join our AR Operations team. You will act as a bridge between physicians and U.S. insurance providers, focusing on Revenue Cycle Management (RCM). Your core mission is to review Explanation of Benefits (EOBs), identify claim denials, and drive resolutions to ensure timely and accurate payment collection. Technical Skills & Core Competencies Claims & Denial Expertise: AR Calling: Minimum 1 year of experience in U.S. Insurance follow-ups and professional verbal communication. Denial Management: Deep knowledge of Denials, Appeals, and Referrals processes. Financial Oversight: Understanding of Recoupment issues and ensuring proper payment allocation. EOB Analysis: Proficiency in interpreting complex Explanation of Benefits to identify billing discrepancies. Process & Compliance: RCM Mastery: Thorough understanding of the end-to-end Revenue Cycle Management workflow. Regulatory Adherence: Strict maintenance of HIPAA compliance and patient data confidentiality during all interactions. Professionalism: Ability to maintain high standards of written and verbal communication with international insurance representatives. Key Responsibilities Operational Execution: Insurance Liaison: Execute calls to U.S. insurance companies to resolve outstanding billing issues and claim status. Strategic Resolution: Take decisive action on denied claims, including drafting Appeals and managing Referrals. Billing Accuracy: Identify and rectify billing errors to prevent recoupment and maximize collection efficiency. Team & Reporting: Workflow Efficiency: Work independently and efficiently under the guidance of the Team Leader AR Operations. Documentation: Ensure all actions taken on claims are accurately documented within the RCM system. Minimum Requirements Bachelor s degree or equivalent professional experience. 1+ year of experience specifically in AR Calling within the healthcare sector. Fluent command of the English language (spoken and written). Proven ability to work in a fast-paced environment while meeting quality and compliance benchmarks. Qualification : Bachelors degree or equivalent professional experience

Position: Quality Analyst Location: Chennai Designation: Quality Analyst Education: Any Graduate Job Description Call Auditing: Perform random audits on a specified number of calls daily to ensure compliance with quality standards. Feedback & Improvement: Provide timely, constructive feedback to agents, highlighting areas for improvement. Data Analysis: Conduct thorough data analysis to identify trends and take corrective actions to enhance process efficiency. Action Plan Development: Create and implement action plans to improve overall quality scores and team performance. Candidate Profile Experience: 1-4 years of experience in call auditing or as a Quality Analyst in a BPO/Call Center environment. Skills Excellent communication skills (multilingual skills are a plus). Strong analytical and problem-solving abilities to improve processes. Preference: Immediate joiners are highly preferred. Qualification : Any Graduate

Position: Senior Quality Control Location: Chennai Department: Publishing Services Job Type: Full-time Industry: E-Publishing About Us At Kriyadocs, we simplify the entire publishing process from authoring and reviewing to distribution through our flagship platform. With over 15 years of experience, we support top-tier publishing houses globally with digital and print content, leveraging cutting-edge technology, streamlined workflows, and industry expertise. Our extensive services include copyediting, typesetting, project management, and more, delivering high-quality, publication-ready content. We re proud to partner with over 30 global customers, driving growth with a values-driven culture and a vision to be the world s preferred partner in knowledge sharing. What It s Like to Work Here At Kriyadocs, we re more than a team we re Kriyators. Our culture is built on a foundation of: Delivering Excellence, Delivering Delight Staying Curious, Staying Driven Dreaming Big, Rising Together You ll thrive here if you re: Fearless in embracing challenges Focused on learning, improving, and driving successful outcomes Passionate about taking ownership of your work with pride Cloud-Based Innovation: We re a SaaS company creating products powered by the latest in Machine Learning (ML) and Artificial Intelligence (AI). Global Exposure: Work with international customers and teams, gaining experience in a fast-evolving global market. Impactful Work: We offer you the chance to bring your ideas to life and create meaningful experiences for our clients. Agile & Collaborative Environment: Join a dynamic, growing team that values learning, quality, and ownership. Role Overview We re looking for a skilled Senior Quality Controller to ensure that our published materials meet the highest standards of quality and accuracy. You ll work closely with production teams to review manuscripts, proofs, and final outputs, ensuring compliance with publishing guidelines and company standards. This role demands expertise in quality control processes and the ability to collaborate across departments to improve overall output. What You ll Do Review manuscripts, proofs, and final materials for accuracy, consistency, and adherence to publisher guidelines. Provide constructive feedback to production teams to enhance the overall quality of published materials. Ensure all work meets established publishing standards and guidelines. Address and resolve any quality control issues that arise during the publishing process. Track and analyze quality control metrics to identify opportunities for improvement. Mentor and train junior staff as required, helping them grow in their roles. Collaborate with various publishing teams to ensure alignment with quality control processes and company objectives. Develop and implement robust quality control procedures for all published materials. Skills & Experience Minimum 3-4 years of experience in typesetting and e-publishing, with strong knowledge of book quality control processes. Expertise in reviewing styles, layout consistency, and ensuring corrections from authors and publishers are accurately implemented post-page proofs. Proficiency with proofreading symbols, math typesetting, scientific notations, and equation formatting. Strong analytical thinking and attention to detail in project evaluation. In-depth understanding of typography and typesetting standards. Experience with printer quality control, preflight reports, and document comparison processes. Advanced proficiency in MS Office and Adobe Acrobat Professional. Able to work independently as well as collaboratively within a team. Excellent organizational skills with a keen eye for detail. Flexibility to manage a variety of projects simultaneously. Experience in journal publishing is a plus.

Job Title: Specialist Banking Operations (Disputes & Chargebacks) Location: Chennai Employment Type: Full-time About Zeta: Zeta is a next-gen banking technology company redefining how banks and fintechs build and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta offers the industry s first fully cloud-native, API-driven banking stack Zeta Tachyon supporting issuance, processing, core banking, lending, fraud & risk, and more, all from a single vendor platform. With over 15 million cards issued globally, Zeta is transforming customer experiences for leading banks and fintechs across global markets. Zeta Tachyon enables: Digital-first cardholder experiences Native embeddable banking support Hyper-personalized card programs Rapid product configuration and launch Real-time innovation via APIs and event streams Next-gen back-office and compliance capabilities Zeta has a global team of 1700+ employees, 70% of whom are in R&D. In 2021, Zeta raised $280 million at a $1.5 billion valuation, backed by SoftBank, Mastercard, and other top investors. About the Role: We re hiring a Cards Dispute & Chargeback Specialist to join our Banking Operations team. In this role, you will manage end-to-end dispute and chargeback operations for debit, credit, and prepaid card transactions. The ideal candidate will have hands-on experience with card network regulations (Visa, Mastercard, RuPay, UPI), strong analytical skills, and the ability to work effectively with cross-functional teams and external partners. Key Responsibilities: Manage the entire dispute lifecycle for debit, credit, and prepaid card transactions. Investigate dispute scenarios such as: Fraudulent transactions Merchandise not received Service not rendered Duplicate billing Other eligible chargeback cases Assess dispute validity per card network regulations (Visa, Mastercard, RuPay, UPI). Execute chargeback processes: representments, pre-arbitrations, compliance cases, etc. Prepare and submit supporting documentation in line with scheme-defined timelines. Collaborate with issuers, acquirers, merchants, customers, and internal teams for case resolution. Stay up-to-date on regulatory guidelines (RBI, PCI DSS) and scheme rules. Track and report key operational metrics: Dispute volumes Aging reports Recovery rates Win/loss ratios SLA adherence Communicate professionally with customers regarding dispute status and outcomes. Support internal/external audits, regulatory reporting, and compliance assessments. Identify areas for process automation and continuous improvement to boost operational efficiency. Required Skills & Competencies: Familiarity with fraud detection tools, dispute management systems, and transaction monitoring platforms. Strong understanding of RBI regulations, PCI DSS, and other financial compliance frameworks. Exposure to process improvement methodologies (e.g., Lean Six Sigma, RPA). Excellent analytical, investigative, and problem-solving skills. Effective communication and stakeholder management skills. High attention to detail with the ability to manage sensitive cases discreetly. Ability to work independently while maintaining team alignment and compliance standards. Qualifications & Experience: Bachelor s degree in Finance, Business Administration, or a related field. 3 5 years of experience in banking operations, fintech, or card processing environments. Minimum 2 years of experience specifically handling disputes and chargebacks. Equal Opportunity: Zeta is proud to be an equal opportunity employer. We are committed to fostering an inclusive workplace that celebrates diverse backgrounds, cultures, and perspectives. We welcome applications from all individuals and believe that diversity drives innovation and success. Qualification : Bachelors degree in Finance, Business Administration, or a related field

Business Analyst Scrum Master Location: Chennai Employment Type: Full-Time Job Summary We are seeking a dynamic Business Analyst / Scrum Master to join our team in a hybrid role that bridges business needs with Agile execution. This position demands a proactive individual who can effectively gather and analyze requirements while also driving Agile ceremonies and team collaboration. The ideal candidate will enable efficient solution delivery by aligning stakeholders, refining product backlogs, and ensuring adherence to Agile best practices. Key Responsibilities Business Analysis Engage with stakeholders to gather, document, and analyze business and functional requirements Create detailed user stories, process flows, wireframes, and business cases Perform gap analysis and recommend improvements to existing processes or systems Collaborate with development teams to ensure technical solutions align with business objectives Define KPIs and success metrics for evaluating solution effectiveness Scrum Master Responsibilities Lead Agile ceremonies: Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives Identify and remove impediments to keep teams moving efficiently Work with Product Owners to groom and prioritize the product backlog Track and report sprint progress using burn-down charts, velocity, and other Agile metrics Foster a culture of continuous improvement and Agile maturity Mentor team members on Agile and Scrum principles Required Skills & Qualifications 6 10 years of experience as a Business Analyst and/or Scrum Master Strong knowledge of Agile methodologies (Scrum, Kanban, SAFe) Proficiency in Agile project management tools: Jira, Confluence, Azure DevOps (preferred), or Trello Excellent communication, stakeholder management, and facilitation skills Proven ability to translate business requirements into actionable development tasks Solid understanding of SDLC and business process modeling Familiarity with SQL, data analysis, and tools like MS Excel, MS Word, etc. Scrum Master Certification (CSM, PSM) is a plus Business Analysis Certification (CBAP, CCBA) is a plus Preferred Qualifications Knowledge of DevOps practices and Agile scaling frameworks (e.g., SAFe, LeSS) Experience working in cross-functional Agile teams within fast-paced environments

Job Title: Manager / Senior Manager Operations Experience Required: 7 15 Years Job Category: Billing Operations Location: Chennai Eligibility: Graduates from any stream Work Mode: Work from Office Job Summary: We are seeking an experienced and strategic Manager / Senior Manager Operations to lead and oversee our end-to-end Revenue Cycle Management (RCM) operations. This role requires deep domain expertise in medical billing, strong leadership, and the ability to manage teams, clients, and data-driven decision-making effectively. Key Responsibilities: Lead and manage end-to-end RCM processes including Charge Entry, Payment Posting, and AR Management. Oversee daily operations and ensure quality, productivity, and process compliance. Manage and mentor teams; provide guidance, support, and performance feedback. Build strong relationships with clients through effective communication via email and calls. Drive data-driven decision-making through data analysis, report generation, and delivering presentations to management. Contribute to operational planning including transition management and FTE forecasting. Collaborate cross-functionally to improve process efficiency and resolve escalations. Maintain a high standard of professionalism, confidentiality, and integrity. Required Skills & Qualifications: Minimum 12 years of experience in end-to-end RCM operations. At least 3 to 5 years of experience in managing and leading teams. Strong oral and written communication skills. Excellent interpersonal skills and ability to work collaboratively or independently. Proficient in MS Office, especially Excel and PowerPoint. Demonstrated experience in client handling, data reporting, and process transitions. Job Essentials: Hands-on experience with Charge Entry, Payment Posting, and AR functions. Experience in handling client communications and escalations. Expertise in data analytics, reporting, and presenting business insights. Proven track record in transition planning and workforce (FTE) management. Qualification : Graduates from any stream

Shift Incharge Production Location: Chennai Experience: Minimum 5+ years Qualification: BE / Diploma Mechanical / Plastics / CIPET Industry: Polymer Auto-Components Job Description: As a Shift Incharge Production, you will be responsible for overseeing and managing the daily production activities on your shift, ensuring targets are met with quality and efficiency. You will collaborate closely with the Section Incharge, Maintenance, and Quality teams to optimize plant operations and maintain safety standards. Key Responsibilities: Participate in daily review meetings with the Section Incharge to understand production targets, in-house rejection (IHR) targets, maintenance schedules, and discuss any deviations. Analyze previous shift/day production performance; compare against targets and plan corrective actions to recover losses. Develop and implement a work plan for production activities aligned with daily production requirements. Oversee the end-to-end production process including all cell operations to ensure achievement of production targets. Identify and control production bottlenecks to maximize plant efficiency. Resolve operational issues impacting production capacity; escalate critical problems to the Section Incharge. Coordinate with maintenance teams to prioritize maintenance requests minimizing machine downtime and limiting breakdowns to 3-4%. Monitor actual production versus scheduled production; analyze deviations and implement corrective measures. Track consumables usage per product unit to optimize utilization and control manufacturing costs. Analyze daily in-house rejection (IHR) data, identify root causes, and support implementation of corrective actions to reduce wastage. Implement process improvements suggested by supervisors and participate in Kaizen and continuous improvement initiatives. Provide inputs for improving plant operating procedures to enhance quality and system performance. Ensure proper documentation and maintenance of QMS records, logbooks, safety documents, and other production data. Report and investigate all HSSE incidents; ensure timely execution of preventive actions. Conduct regular training and safety talks for production staff and contract workforce on HSSE, legal, environmental, and fire safety compliance. Facilitate internal and external audits to ensure compliance with all applicable production, environmental, health, and safety regulations. Job Requirements: BE / Diploma in Mechanical, Plastics, or CIPET. Minimum 5 years of experience in production, preferably in Polymer Auto-Components manufacturing. Strong knowledge of production planning, quality control, and maintenance coordination. Familiarity with HSSE standards and compliance. Proven ability to lead teams, manage workflows, and resolve operational challenges. Qualification : BE / Diploma in Mechanical, Plastics, or CIPET

Manager, Country Operations (India) Location: Chennai, India Team: Teleport (AirAsia's logistics arm) Focus: Air Freight Operations, Ground Handling & 3PL Coordination Teleport is reimagining logistics across Asia. Every day, we move cargo through 100+ airports fast, secure, and efficiently. Our goal? Be the go-to end-to-end delivery solutions provider in Asia. To do that, we need leaders who thrive in a fast-paced, startup-like culture. About the Role We're looking for a hands-on Country Operations Manager to take ownership of our air cargo operations in India. You ll lead day-to-day operational performance, work closely with Cargo Terminal Operators (CTOs), ground handling teams, customs, and 3PLs, and act as the key link between strategy and execution. This is a dynamic, multi-disciplinary leadership role with a strong focus on process improvement, stakeholder engagement, and operational excellence. What You'll Be Doing A Day in the Life Operations Management Oversee daily air freight operations: loading, unloading, handling Ensure shipments (including hazardous goods) comply with all legal & safety regulations Conduct toolbox meetings, weekly/monthly ops reviews, and lead operational briefings Maintain SLA adherence for shipment movement and handover Performance & Process Improvement Monitor key KPIs and operational costs (fuel, packaging, etc.) Drive productivity optimization through staffing, capacity, and resource planning Lead new initiatives to reduce CPP (cost per parcel) and enhance delivery timelines Analyze fleet/community budgeting and forecast volumes to scale delivery capacity Stakeholder & Partner Engagement Coordinate with CTOs, airport authorities, freight forwarders, and internal departments Onboard and manage 3PL vendors with performance tracking Respond to customs-related inquiries and ensure timely, compliant declarations Team Leadership & Training Resolve staff conflicts, motivate teams, and handle feedback loops Design and roll out training/coaching programs for ground teams and couriers Implement safety and compliance initiatives to maintain operational integrity What You Need to Succeed Must-Have Skills Excellent communication and interpersonal skills (English fluency required) Strong data accuracy and reporting skills Proficiency in Microsoft Office and operational software High attention to detail accuracy is non-negotiable Hands-on experience leading logistics or operations teams Leadership Style We Value Willing to roll up your sleeves lead by example Biased for action speed > perfection Transparent, proactive communicator Goal-focused, flexible on execution People-first mindset we treat our team with respect and empathy At Teleport by AirAsia, we don t just move cargo we move fast, solve hard problems, and build the future of logistics across Asia. You ll get the chance to lead meaningful projects, work with cross-functional teams, and shape the country-level operations strategy. We embrace diversity and are proud to be an equal opportunity employer. Everyone is welcome here. Apply now and help us change how Asia delivers.

Position: Automation Engineer Quality Assurance (Sr Professional I) Work Type: Onsite Location: Chennai, Tamil Nadu, India About Fiserv: We re Fiserv, a global fintech and payments leader, moving money and information millions of times a day securely, quickly, and reliably. From swiping credit cards to mobile payments and ATM withdrawals, we power financial transactions worldwide. Join us and make a global impact. Role Overview: As a Quality Assurance Engineer - Sr Professional I, you will play a vital role in ensuring the quality, performance, and reliability of our software products. You will collaborate closely with development and product teams, contributing to quality assurance best practices, automated testing, and continuous process improvements. This role offers an opportunity to significantly impact product quality and user experience. Key Responsibilities: Execute detailed quality assurance testing for software applications. Develop and implement thorough test plans, test cases, and test scripts. Collaborate with cross-functional teams to identify, document, and resolve software defects. Apply QA best practices to ensure high-quality deliverables. Contribute to the design, development, and maintenance of automated testing frameworks and scripts. Participate in peer code and test plan reviews. Support continuous improvement initiatives in QA processes. Responsibilities may be adjusted as needed. Required Experience & Skills: 4+ years of experience in software quality assurance. 2+ years of experience in automation testing. 2+ years of experience in performance testing. 2+ years working within Agile development methodologies. Equivalent combinations of education and experience considered. Preferred Qualifications: Experience with automated testing tools and frameworks. Familiarity with CI/CD tools and pipelines. Knowledge of security testing practices. Understanding of software development lifecycle (SDLC) models. Relevant certifications in software testing methodologies are a plus.

Job Title: Head (Global) After Implementation Support Location: Chennai, India Experience: 20 25 Years Qualification: Engineering Degree or Equivalent Role Overview: We are looking for an accomplished leader to head our Global After Implementation Support function. This critical role demands extensive experience in managing large-scale customer support operations for complex software products, preferably within HR or SaaS domains. The successful candidate will be responsible for delivering exceptional support services to a global customer base, driving operational excellence, and fostering continuous improvement in customer experience. Key Responsibilities: Lead and manage a large global support organization, including L2 and L3 teams, servicing over 250 customers worldwide. Oversee multiple teams: Product Team: Responsible for product design, architecture, engineering, and strategic vision. Implementation Team: Works closely with clients during installation, training, and the entire implementation lifecycle. Global Support Team: Handles customer queries, bug fixes, and change requests post-implementation. Managed Services (HRP Product Line): Operates payroll and other HR services for clients, comprising approximately 700 employees. Ensure timely resolution of issues in line with agreed Service Level Agreements (SLAs). Review and prioritize change requests, escalations, service requests, and monitor overall customer satisfaction. Establish and enforce global standards for operations, including ticket management, status reporting, customer communities, and issue deflection mechanisms. Act as the Voice of the Customer by identifying and driving necessary changes to product features and internal processes that enhance customer experience and operational efficiency. Forecast demand and build a high-performing team through recruitment, development, and retention of talent. Lead initiatives to improve product technical stability, proactively managing recurring issues and enhancing overall product reliability and performance. Optimize operational profitability, ensuring efficient resource utilization while maintaining sold margins. Collaborate closely with product development and implementation teams to ensure a seamless and consistent customer journey. Maintain compliance with ITIL best practices and adhere to stringent data security protocols. Qualifications & Experience: 20 to 25 years of professional experience, including at least 10 years in senior leadership roles managing customer support or after-sales service functions. Minimum 15 years in customer-facing roles with extensive experience in customer support for complex software products. Strong background in HR products or SaaS environments supporting high-volume case loads is highly preferred. Proven track record in managing and scaling large teams (100+ members). Exceptional communication, leadership, and stakeholder management skills. Ability to lead cross-functional teams across multiple geographies and cultures. Ideal Candidate Attributes: Strategic thinker with a customer-first mindset. Strong operational focus with a hands-on approach to problem-solving. Experienced in driving organizational change and process improvements. Skilled at balancing customer satisfaction with business objectives. Adept at forecasting demand and managing resources efficiently. Qualification : Engineering Degree or Equivalent

Job Title: Business Analyst Finance (Fresher, Chartered Accountant) Location: Chennai, India Employment Type: Full-Time Experience: Fresher Qualification: Chartered Accountant (CA) Mandatory Job Summary: Ramco Systems invites a proactive and analytical fresher Chartered Accountant to join our team as a Business Analyst Finance. This role is pivotal in managing the lifecycle of financial modules within our ERP system, covering product development, implementation, and post-go-live support. The ideal candidate will combine strong financial expertise with a passion for technology and excellent communication skills, helping align our products with client needs and industry standards. Key Responsibilities: Develop and maintain the product roadmap for ERP financial modules, aligning with business objectives and industry trends. Gather and analyze client financial requirements, translating them into detailed user stories, process flows, and technical specifications. Collaborate closely with product development teams to ensure compliance with accounting standards such as IFRS and GAAP. Drive end-to-end ERP finance module implementation including requirements gathering, data migration, user training, testing, and go-live support. Facilitate workshops and client interactions to document requirements and provide timely solutions. Assist in configuration, testing, and ensuring smooth integration of finance modules with procurement, HR, supply chain, and other ERP components. Develop user manuals, training materials, and conduct training sessions to empower users. Act as the key point of contact for all ERP finance module queries post-implementation. Stay abreast of evolving financial regulations, ERP technologies, and automation trends to recommend product improvements. Educational & Professional Qualifications: Chartered Accountant (CA) qualification is mandatory. Solid understanding of finance functions and operating models including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), and Cash Management (CE). Familiarity with ERP systems and finance automation technologies preferred. Professional Skills: Passion for finance automation and emerging technologies. Exposure to client-facing roles or ERP implementation internships is a plus. Excellent verbal and written communication skills with strong facilitation and interpersonal abilities. Proven aptitude for working collaboratively in team settings and engaging effectively with clients. Highly motivated, adaptable, and capable of thriving in a fast-paced, dynamic environment. Willingness to travel internationally as required. Opportunity to work on cutting-edge ERP finance products and influence product development. Collaborative and energetic work culture focused on innovation. Exposure to global clients and cross-functional teams. Growth opportunities in a leading software solutions company.

Job Title: Senior Executive Payroll Location: Chennai, India Experience: 5 to 9 Years Qualification: B.Com / M.Com / MBA (or related field) Job Summary: We are seeking a detail-oriented and reliable Senior Executive to manage end-to-end payroll processing for our India operations. The ideal candidate will have strong expertise in Indian payroll compliance, statutory regulations, and payroll software, coupled with excellent documentation and communication skills. Key Responsibilities: Execute full-cycle payroll processing accurately and on time. Collect, verify, and process timesheet data and other payroll inputs. Enter payroll and administrative data into relevant databases and software systems. Calculate wages, benefits, tax deductions, commissions, and other payroll components. Prepare and process employee paychecks and cash deposits. Maintain comprehensive and accurate payroll records and documentation. Respond promptly to payroll-related inquiries and resolve any issues or discrepancies. Perform regular payroll reconciliations to ensure data integrity. Prepare payroll-related financial reports for accounting and auditing purposes. Handle payroll tax lodgments in compliance with state-wise capping limits. Calculate termination payments, including annual leave, long service leave, and redundancy payouts. Generate periodic payroll reports for review by the Team Leader. Required Skills & Competencies: Proficiency in Indian payroll statutory requirements, including ESI, Tax, Form 16, 80C deductions, and related compliance. Strong documentation and Excel skills for accurate data management and reporting. Experience working with payroll software and related systems. Excellent problem-solving abilities and effective communication skills (both written and verbal). High reliability, integrity, and ability to maintain confidentiality. Flexibility to work in shift timings as required. Qualifications: Bachelor s or Master s degree in Commerce, Business, or a related field; MBA preferred. 5 to 9 years of hands-on experience managing India payroll processes and statutory compliance.

Job Title: Business Analyst / Functional EAM Location: Chennai, India (with travel) Experience: 3 to 6 Years Qualification: BE/B.Tech or Equivalent Job Purpose: The Business Analyst will manage assignments involving both functional and technical aspects, acting as a bridge between clients and internal teams. This role demands strong domain knowledge, particularly in Maintenance or Fleet Management, along with the ability to adapt and learn on both business and technology fronts. Key Responsibilities: Engage with clients to understand requirements and business processes via meetings and discussions. Collaborate closely with client teams and stakeholders for comprehensive business process mapping. Manage client relationships, including handling change requests, solution planning, and testing coordination. Define and document business functions and processes aligned with customer needs. Develop requirements for new systems and enhancements to existing ERP systems. Lead business process reengineering and improvement initiatives. Validate requirements and analysis models through reviews and walkthroughs. Support writing user acceptance test (UAT) cases and act as liaison between stakeholders and testing teams during UAT. Proactively identify opportunities to improve monitoring, detect issues early, and deliver enhanced customer value. Perform first-level defect analysis, coordinate with engineering teams on fixes, and plan deployments in production. Required Skills & Experience: 3 to 5+ years of solid domain experience in Maintenance or Fleet Management. Exposure to ERP applications and implementation experience preferred. Thorough understanding of end-to-end maintenance processes including Equipment Registration, Spare Parts Management, Work Logs, Preventive Maintenance, Work Orders, Clearance Permits, and Calibration. Strong documentation, specification, and problem-solving skills. Excellent verbal and written communication skills. Ability to work effectively with cross-functional teams. Willingness to travel domestically and internationally as per business needs. Competencies: Domain and industry knowledge relevant to EAM. Visual modeling and process mapping capabilities. Client engagement and stakeholder management. Analytical thinking and adaptability. Qualification : BE/B.Tech or Equivalent

Job Title: Business Analyst / Functional Consultant SCM Location: Chennai, India (with travel) Experience: 3 to 6 Years Qualification: BE/B.Tech or Equivalent Job Purpose: The Business Analyst / Functional Consultant will manage client assignments with a focus on Supply Chain Management (SCM) domain processes like Manufacturing, Procurement, Inventory, and Sales & Distribution. This role combines functional and technical expertise to understand client needs, translate requirements, and ensure successful ERP implementation and support. Key Responsibilities: Interface with clients to understand business requirements and processes through meetings and discussions. Collaborate closely with client teams and stakeholders to map overall business processes. Manage client relationships including change request management, solution planning, and testing coordination. Define and document customer business functions and processes accurately. Develop requirements for new system implementations and enhancements to existing ERP solutions ensuring fit-for-purpose design. Lead business process reengineering and improvement initiatives aligned to SCM domain. Validate requirements and analysis models via reviews and walkthroughs with project stakeholders. Support preparation and review of user acceptance test (UAT) cases; act as liaison during UAT execution. Continuously seek improvements in process monitoring, issue detection, and customer value delivery. Perform first-level defect analysis, coordinate fixes with engineering teams, and plan deployment in production environments. Required Skills & Experience: 3 to 5+ years of strong domain experience in Manufacturing, Procurement, Inventory, or Sales & Distribution within an ERP context. Thorough understanding of end-to-end processes such as Procure to Pay (P2P), Order to Cash (O2C), and Stores Administration. ERP implementation experience preferred. Excellent verbal and written communication skills. Willingness to travel nationally and internationally based on business requirements. Competencies: Strong documentation and specification skills. Ability to work collaboratively across cross-functional teams. Deep domain and industry knowledge in SCM. Proficient in problem-solving and visual modeling techniques. Strong client engagement and relationship management skills. Work Location: Chennai (Base location) with readiness for travel and relocation for short or long-term assignments across other locations/countries. Qualification : BE/B.Tech or Equivalent

Job Title: Senior Functional Consultant I Location: Chennai, India Experience: 4+ years Qualification: Bachelor s Degree and Master s Degree (preferred) Job Summary: The Senior Functional Consultant will be responsible for end-to-end solution design, configuration, testing, deployment, training, and support of HR & Payroll products. The role requires excellent communication skills to engage with internal teams, customers, and stakeholders. The candidate should have strong domain knowledge in HR & Payroll, experience with multiple modules, and the ability to manage project deliverables under tight deadlines, including willingness to support ANZ time zones. Key Responsibilities: Design & Documentation: Conduct solution design workshops; prepare design documentation such as Solution Design Document (SDD), Process Flow Sheets (PFS), and integration documents. Collaborate with Center of Excellence (COE), Product, and Product Backlog (PB) teams for customer requirements. Conduct solution playback sessions. Provide knowledge transfer (KT) to Operations teams to prepare process books. Configuration & Engineering: Configure the product based on finalized design documents. Test configurations and customizations thoroughly. Deploy and package configured solutions/customizations/data for migration to subsequent environments. Training: Conduct user training sessions using standard or customized training materials aligned with the solution. Testing & UAT Support: Assist customers in developing test cases and data. Triage and resolve issues raised during testing. Coordinate with COE/Product/PB teams for new requirements. Prepare updated solutions and data for deployment to next environments. Parallel Run & Go-Live Support: Provide KT to Operations teams for parallel run initiation. Assist customers with parallel run strategies. Address issues raised by customers and Operations teams. Collaborate on production cut-over plans with Project Managers. Update SDD documents during Go-Live and Hypercare. Provide BAU support during Hypercare phase. Transition: Prepare transition checklists. Deliver KT sessions to Support teams. Product & Domain Expertise: Experience with HR & Payroll products with at least 3-4 full lifecycle implementations. Strong knowledge of at least 3 modules apart from Payroll (e.g., Core HR, Employee Information, Leave, Time Management, Compensation Planning, Expense). Good understanding of AU & NZ statutory requirements (at least one region). Preferably experience with Workday (WD), SuccessFactors (SF), and Oracle integrations. Basic understanding of integration systems and architecture. Demonstrated domain knowledge of HR and Payroll processes. Implementation & Methodology: Document test cases for configured solutions and customizations; support system and user acceptance testing to ensure quality. Independently conduct requirement gathering sessions, solution demos, and data migration activities. Ensure adherence to RAMCO MAGNA Enterprise Methodology. Assist project/program managers in drafting Entry, Exit, and Acceptance Criteria. Coordinate with product teams on bug tracking, feature requests, and roadmap items. Ensure timely submission of deliverables following governance processes. Provide knowledge transfers and handovers to support teams. Adhere strictly to Statement of Work (SOW), contractual, and management commitments. Mentor and guide junior consultants on product knowledge and processes. Other Requirements: Strong verbal and written communication skills to represent product and solutions to internal and external stakeholders. Ability to work under pressure and meet strict timelines. Willingness to work extended hours / support ANZ time zone as required. Qualification : Bachelors Degree and Masters Degree (preferred)

Position Title: RPA Developer Location: Chennai, India Employment Type: Full-time Job Summary Synechron is looking for a talented and motivated RPA Developer to join our growing technology team in Chennai. As an RPA Developer, you will play a key role in designing, developing, and maintaining automation solutions to streamline business processes and improve operational efficiency. You ll work with a variety of technologies and collaborate with cross-functional teams to deliver scalable, high-quality automation solutions aligned with organizational goals. Key Responsibilities Design, develop, and maintain robust RPA (Robotic Process Automation) solutions using industry-standard platforms. Write clean, maintainable, and scalable code in languages such as Java, Python, or C#. Debug and troubleshoot automation workflows and provide timely resolutions. Collaborate with business analysts, developers, and stakeholders to understand requirements and deliver automation solutions. Maintain and enhance existing RPA solutions for performance and reliability. Participate in code reviews, contribute to knowledge sharing, and support continuous improvement of development practices. Stay current with the latest RPA tools, technologies, and best practices. Required Skills & Technologies Strong understanding of software development principles and best practices. Proficiency in one or more programming languages: Java, Python, C#. Experience with RPA platforms (e.g., UiPath, Automation Anywhere, Blue Prism) is a plus. Familiarity with source control tools like Git. Exposure to Agile or Waterfall methodologies. Basic knowledge of cloud platforms such as AWS, Azure, or GCP (preferred). Ability to learn new tools quickly and adapt to evolving technologies. Experience Requirements 3+ years of experience in software development or automation-related roles. Hands-on experience with RPA tools or relevant software development projects. Internships or previous contributions to automation projects are considered an advantage. Day-to-Day Activities Contribute to the design and development of RPA solutions across business units. Write, test, and maintain automation scripts and components. Perform troubleshooting and debugging of automation workflows. Collaborate in agile development cycles and daily stand-ups. Evaluate emerging automation tools and recommend improvements to the existing stack. Assist in maintaining documentation and code repositories. Qualifications Bachelor s degree in Computer Science, Software Engineering, or a related field. Master s degree in a relevant field is a plus. Soft Skills Strong problem-solving and analytical skills. Ability to work both independently and collaboratively in a team environment. Excellent verbal and written communication skills. Ability to manage multiple tasks, prioritize effectively, and meet deadlines. High attention to detail and commitment to delivering quality solutions. Diversity & Inclusion at Synechron At Synechron, we believe in building an inclusive workplace where diversity is celebrated. Through our "Same Difference" DEI initiative, we are committed to promoting equality, embracing differences, and providing an environment where everyone feels respected and valued. We encourage applicants from all backgrounds, abilities, and experiences to apply. We support our people through mentorship programs, flexible working arrangements, internal mobility, and continuous learning opportunities.

Job Title: Process Analyst Procure to Pay (P2P) Location: Chennai Entity: IBM Consulting Introduction A career in IBM Consulting offers an opportunity to build long-term relationships and work closely with clients worldwide. In this role, you will be part of IBM BPO, leveraging agile methodologies, process mining, and AI-powered workflows to drive digital transformation. Working with visionaries across various industries, you will play a crucial role in enhancing the hybrid cloud and AI journey for some of the most innovative companies globally. IBM's vast technology portfolio, including IBM Software and Red Hat, provides you with the tools and strategic partnerships needed to create impactful solutions for clients. In this role, curiosity and a passion for knowledge are essential for success. You will have mentorship and coaching to encourage you to explore ideas outside of your immediate role, push boundaries, and make a meaningful impact for clients. Our culture prioritizes career growth, learning, and a supportive environment where your unique skills and experiences are valued. Your Role and Responsibilities As a Process Analyst Procure to Pay (P2P), you will be responsible for various financial tasks such as invoice processing, vendor master management, query resolution, and invoice reconciliation. Your role will also involve handling both manual and automatic payment requests. Flexibility to work in shifts is a key requirement for this position. Your primary responsibilities include: Invoice Processing: Recording and maintaining PO and Non-PO invoices, handling both manual and automatic payment requests. Vendor Master Management: Managing end-to-end vendor activities, including creation, changes, verification, cleansing, and identifying duplicate records. Stakeholder Collaboration: Coordinating with stakeholders for coding, approvals, and resolving blocked invoices. Ensuring timely posting in accounting software for payments and expenses. Travel and Expense Claims: Processing travel and expense claims, managing payments, addressing duplicate payment issues, recovering funds, and executing payment proposals. Adherence to SLAs: Ensuring compliance with client Service Level Agreements (SLAs) and meeting specified timelines. Required Education Bachelor s Degree in Commerce or related fields. Preferred Education Master s Degree Required Technical and Professional Expertise Commerce graduate with a minimum of 2-4 years of experience in Accounts Payable. Experience in Invoice and Vendor Management, along with resolving queries and conducting invoice reconciliation. Proven expertise in managing payment reporting and reconciliation activities. Preferred Technical and Professional Experience Proficiency in MS Office applications and experience using ERP software as an end-user. Self-directed, motivated, and able to meet targets effectively. Strong ability to thrive under deadlines, contribute to change management, and collaborate well with team members. How You ll Grow At IBM Consulting, you will be supported by mentors and coaches who will encourage you to challenge norms, investigate new ideas, and provide groundbreaking solutions. Your development is important to us, and you will have access to continuous learning opportunities in an environment that embraces your unique skills and experience. IBM is where you ll find unparalleled opportunities to grow and develop your career. If you re passionate about digital transformation and want to play a role in helping companies innovate and evolve, this is the place for you. Join IBM and be a part of a global team driving change. Qualification : Bachelors Degree in Commerce or related fields.

Job Description Join us as a Trade & Transaction Reporting Analyst Take on a new career challenge and hone your analytic skills in a fast-paced, forward-thinking team. This is a varied role, where you ll be supporting with exception management, reconciliations, controls testing, process management, and issue investigation and resolution. This is an opportunity to develop relationships with stakeholders across the bank, allowing great exposure for you and your work. We're offering this role at senior analyst level. What you'll do In your new role, you ll be supporting trade and transaction reporting and executing a variety of processes. This will include submissions to regulators for trade and transaction reporting, and making sure that controls are adhered to and everything is compliant with our regulatory obligations. As you develop into your role, you ll also be providing support to your supervisor with daily people management and ensuring the ongoing support and development of people. Day-to-day, you ll be: Delivering manual submissions of transactions under all applicable reporting jurisdictions and through appropriate forums. Taking responsibility for the exception management of trade and transaction submissions under all applicable reporting jurisdictions. Raising and escalating any breaches in regulatory reporting on time. Maintaining documentation, including changes in regulations, new regulatory requirements, changes in internal processes, and requests to support the business. The skills you'll need We re looking for someone with an understanding of asset classes, including rates, credit, equity, FX, futures markets, and structured trading businesses. Ideally, you ll have gained this from working in a middle office or operations environment. You ll also need the ability to build and maintain relationships with stakeholders. Additionally, you ll need: Some knowledge of the front-to-back processes needed to maintain a stable and controlled trade environment. An understanding of regulatory reporting requirements. An awareness of risk and control frameworks, including process documentation, control documentation, and supervisory frameworks. Good communication and presentation skills.

Job Overview As a Senior Process Analyst Order to Cash (O2C) at IBM Consulting, you will be responsible for managing accounts receivable processes such as posting and balancing daily cash applications, preparing journal entries, filing records, and performing general account reconciliations. This role offers the opportunity to work in a collaborative and dynamic environment, driving digital transformation using agile methodologies and AI-powered workflows. You'll work closely with clients across industries to enhance their hybrid cloud and AI journey. Key Responsibilities Receivables Management: Process and analyze accounts receivable, investigate entries, and handle audit preparation work. Cash Applications: Manage and balance daily cash applications, ensure proper allocation, and investigate unapplied payments. Direct Debit Operations: Handle Direct Debit runs, process rejections, and update Oracle systems as needed. Customer Interactions: Provide information regarding customer payments, refunds, and other accounts receivable questions. Adhere to SLAs: Ensure that all tasks are completed within the client-defined Service Level Agreements (SLAs) and timelines. Reporting & Analysis: Utilize reports to analyze account information, monitor customer account statuses, and improve cash application automation. Minimum Qualifications Education: Bachelor's Degree in Commerce, Accounting, or a related field. Experience: 3-6 years of experience in Order to Cash (O2C), with a solid understanding of accounting principles and accounts receivable processes. Hands-on experience in increasing cash application automation and reducing complexities across accounts. Proven experience in monitoring customer account statuses and cash application performance. Experience in collaborating with customers, sales teams, and finance functions to improve processes. Preferred Qualifications Education: Master's Degree in a relevant field. Experience: Proficiency in ERP Software: Experience using ERP systems (e.g., Oracle, SAP) as an end-user. Strong proficiency in MS Office applications for reporting and analysis. Ability to work under tight timelines and participate in change management initiatives. A team player who engages in team meetings and contributes to achieving business goals. Actively seeks opportunities for personal growth through educational workshops and publications. Why IBM Consulting? IBM Consulting offers a collaborative and innovative environment where curiosity and constant learning are encouraged. As a Senior Process Analyst, you will have the opportunity to work with leading visionaries in the industry, leveraging IBM's extensive technology platforms and strategic partner ecosystem. You will contribute to the hybrid cloud and AI transformation for top global companies and work on impactful, cutting-edge projects that accelerate meaningful change. Skills & Experience Technical Skills: Expertise in accounting and Order to Cash (O2C) processes. Strong problem-solving and analytical skills, with experience in automation and cash application processes. Ability to navigate ERP systems (Oracle, SAP) and MS Office tools for reporting. Communication & Collaboration: Excellent communication skills for interacting with clients and cross-functional teams. Experience working under pressure to meet business objectives and deadlines. This Role Offers The chance to work in a client-facing role that directly impacts digital transformation. The opportunity to drive process improvement and automation in the Order to Cash cycle. A supportive mentorship environment that encourages continuous learning and personal growth.

Introduction The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few. Your Role and Responsibilities As Delivery Practitioner, you are responsible for transaction processing in Accounts Payable and Accounts Receivable. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there s no limit to what you can accomplish here. Responsibilities Co-ordinate all accounting activities associated with the General Ledger particularly fixed assets, inter-company, inventory, cash and bank, indirect tax and accruals. Identify risks or opportunities to revenues, cost and profitability and propose appropriate actions. Ensure client Service Level Agreements (SLA) and timelines are met. Required Technical and Professional Expertise Minimum 0-1 year work experience in Finance and Accounting Ability to manage order fulfilment, Collecting and applying Cash payments Experience to identify duplicate records in the Vendor Invoice receipt, verify and process the invoice accurately and in timely manner Knowledge to match Invoices and identify errors and resolve exceptions, prioritize invoices and reduce aging of invoice Be part of a team that are Compliant to SOX e.g. documents to be posted after due Approval Experience in handling manual and automatic payment requests along with verification and payment run proposal Solid understanding of Process Travel and Expense (T/E) claims and payments, duplicate payment resolution, recovery and vendor statement reconciliations Ability to handle queries through calls and Email follow-ups Working knowledge of basic accounting and various accounting principles. Ability to detect duplicate and or error records and take appropriate actions Proficient in expense management Preferred Technical and Professional Expertise Proficient in Microsoft Office applications and familiar with Accounting terminologies Experience in handling queries via calls and emails is highly desired Comprehend and process data, handle order fulfilment, collect and apply cash payments Follows procedures, comfortable in adapting to transformation within business unit You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge marketing trends Ambitious individual who can work under their own direction towards agreed targets/goals. Ability to manage change and be open to it good time management and an ability to work under stress Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Maintain technical knowledge by attending educational workshops, reviewing publications We wish you great success in your career and encourage you to bring your best self to work with IBM. Qualification : Minimum 0-1 year work experience in Finance and Accounting