Partner Performance Jobs in Bengaluru

Sr. Enterprise Applications Developer Location: Bengaluru Team: Tech Ops Engineering Experience Required: 5+ Years About Aviatrix: Aviatrix is a cloud network security leader trusted by 500+ global enterprises. We provide the power, control, and security needed to modernize cloud strategies, ensuring organizations are ready for the future of AI-driven cloud networking. The Role: Engineering for Business Excellence As a Sr. Enterprise Applications Developer, you will join our Tech Ops team to architect secure, scalable, and reliable internal applications. You will work with serverless architectures and LLM-powered tools to support critical business functions and solve complex technical challenges. Technical Stack & Expertise Core Technologies: Serverless Mastery: Hands-on experience with AWS Lambda and AWS Step Functions. Backend & Scripting: Proficient in Node.js and Python. Frontend & Data: Skilled in React for UI development and Postgres for database management. Multi-Cloud: Familiarity with AWS, Azure, and GCP platforms. Engineering Competencies: Architecture: Strong understanding of Distributed Systems and API Design. AI Workflow: Ability to leverage AI/LLM tools for code generation, test automation, and architecture exploration. Security: Experience with SSO integrations and secure authentication solutions. Operations: Familiarity with DevOps, CI/CD, and building IT applications for Sales, Support, or Marketing. Primary Responsibilities Scalable Development: Build internal applications using modern cloud-native patterns. Integration Management: Develop and maintain secure integrations between internal systems and external services. Operational Excellence: Lead code reviews, testing, and debugging to ensure high performance and reliability. Cross-functional Leadership: Partner with IT, Security, and Business stakeholders to align on system requirements. Mentorship: Participate in technical hiring and support the growth of the engineering team. Benefits & Why Aviatrix Total Rewards: Comprehensive pension, private medical, life assurance, and long-term disability. Wellbeing: Annual wellbeing stipend and a generous holiday allowance. Culture of Growth: We value unique career journeys if you are excited by this role, we encourage you to apply even if your background doesn't match every requirement perfectly.

Technical Manager Location: Bengaluru Hiring is still weighed down by outdated processes manual screening, unconscious bias, and heavy administrative overhead. Talview is changing that with GenAI-powered hiring and assessment platforms that make recruitment faster, fairer, and scalable. We help organizations focus on what truly matters: finding exceptional people. Our AI Products Alvy: The world s first AI Proctoring Agent for intelligent global exam monitoring. Ivy: A conversational AI Interviewer transforming first-round screenings. Impact: 10M+ assessments delivered across 120+ countries for global enterprises. The Role We re looking for a Technical Manager who thrives at the intersection of technical depth, architectural ownership, and people leadership. You will lead high-performing engineering teams, guide complex architectural decisions, and partner with product leadership to deliver enterprise-grade, AI-driven products. What You ll Do Lead & Mentor: Guide frontend, backend, and QA engineers to deliver high-impact features. Architectural Evolution: Ensure performance, scalability, security, and resilience across platforms. Product Strategy: Partner with Product and Design to translate business needs into technical roadmaps. Engineering Excellence: Set standards for code quality, testing, CI/CD, and observability. Talent Development: Conduct 1:1s, provide feedback, and coach engineers through career progression. Requirements Experience: 8+ years in software development with 2+ years in engineering leadership. Tech Stack: Strong full-stack background in JavaScript/TypeScript, React, Node.js, Java, or Python. Cloud & API: Hands-on experience with AWS, Azure, or GCP and REST/GraphQL APIs. Architecture: Deep understanding of microservices, system design, and distributed systems. Databases: Proficiency in SQL and NoSQL environments. Bonus Points Experience building and scaling SaaS products. Practical understanding of AI/ML concepts and applications. Experience with AI-assisted coding tools (Cursor, Windsurf, Codex, etc.). Our Culture: The 5Cs We are driven by Collaboration, Commitment, Credence (trust), Customer-centricity, and Candor. We ship quality, trust each other, and communicate openly. What You Get Competitive compensation and best-in-class hardware/software. Work-Life Balance: 5-day work week with flexibility. Perks: Fully stocked pantry, gourmet coffee, monthly team lunches, and annual offsites. Growth: Accelerated career growth in a fast-scaling product organization.

Associate Staff Frontend Engineer Location: Bengaluru Hiring is still constrained by outdated processes manual screening, unconscious bias, and heavy administrative work. Talview is changing that with AI that actually works. We build GenAI-powered hiring and assessment platforms that make recruitment faster, fairer, and scalable. Our AI Products Alvy: The world s first AI Proctoring Agent for intelligent global exam monitoring. Ivy: A conversational AI Interviewer delivering unbiased first-round assessments. Impact: 10M+ assessments delivered across 120+ countries. The Role We re looking for an Associate Staff Frontend Engineer who combines deep technical expertise with frontend leadership. You ll shape frontend architecture, raise engineering standards, and drive long-term technical strategy. This role is ideal for Senior ICs who enjoy ownership and influence without stepping into people management. What You ll Do Architecture & Strategy: Own frontend architecture and influence long-term technical direction. Design Systems: Evolve UI foundations, accessibility standards, and shared component libraries. Technical Leadership: Review critical PRs, unblock teams, and mentor engineers across multiple squads. Optimization: Solve challenges in performance, state management, and cross-service integrations. Collaboration: Partner with Product, Design, and Backend teams to deliver end-to-end solutions. Excellence: Drive standards across testing, observability, and CI/CD pipelines. You Might Be a Fit If You Have Required Qualifications: 5+ years of professional experience building modern frontend applications. Deep expertise in JavaScript/TypeScript and frameworks such as React. Strong understanding of web performance, security, and accessibility. Experience delivering complex features within large, shared codebases. Proven track record of mentoring engineers and improving frontend practices. Bonus Points For: Experience with micro-frontend architectures or design systems. Hands-on experience with AI-assisted coding tools (Cursor, Windsurf, Codex, etc.). Prior Staff-level responsibilities or cross-team technical ownership. Our Culture: The 5Cs We are guided by Collaboration, Commitment, Credence (trust), Customer-centricity, and Candor. We work together, ship quality, and stay obsessed with users. What You Get Competitive compensation and best-in-class hardware/software. Flexibility: 5-day work week with flexible hours. Engagement: Monthly team lunches, annual offsites, and a sense of belonging. Career Growth: Accelerated path toward Staff / Principal Engineer roles.

Position: Vendor Management Associate Location: Bengaluru Department: Partner Operations Job Type: Full-Time About Laundryheap: Laundryheap is a fast-growing tech start-up that is transforming the laundry and dry cleaning industry. We offer a revolutionary service that picks up, cleans, and delivers laundry within 24 hours, and are currently available in 14 markets worldwide. After our successful launch, we are expanding our team to drive further growth and continue our global expansion. The Role: As a Vendor Management Associate, you will be a key player in supporting and enhancing the performance of our partner facilities across various regions. Reporting directly to the Compliance Manager, you will be responsible for ensuring smooth daily operations, resolving partner issues, and maintaining high-quality standards and scalability within our partner network. Your role will be crucial in driving performance, consistency, and operational excellence within our partner operations. Key Responsibilities: Oversee Daily Operations: Ensure consistent, high-quality service delivery from partner facilities, monitoring operations to maintain Laundryheap's standards. Partner Onboarding & Offboarding: Manage the end-to-end process for onboarding and offboarding partners, ensuring they meet operational standards and align with our business goals. Monitor & Support Partner Performance: Track and monitor Key Performance Indicators (KPIs) and partner performance, ensuring that operational targets are consistently met. Provide ongoing support to partners as needed. Conduct Regular Check-ins & Reviews: Lead virtual check-ins with partners to review their progress, address concerns, and reinforce expectations. Conduct monthly performance reviews covering key metrics such as capacity, quality, complaints, payments, and audit outcomes. Issue Resolution & Escalation Management: Proactively resolve partner issues and manage escalations to ensure minimal service disruptions and optimal partner satisfaction. Training & Development: Identify training needs for both new and existing partners and ensure that performance standards are consistently met. Organize and deliver training when necessary. Cross-Functional Collaboration: Collaborate with internal teams (e.g., Regional Associates, Operations) to support order processing, inventory management, and administrative tasks, ensuring smooth operational flow across functions. Continuous Improvement: Contribute to cross-functional initiatives, process improvements, and sourcing strategies to enhance overall partner performance and operational efficiency. Skills & Requirements: Strong Communication & Relationship Management: Excellent interpersonal skills with the ability to build and maintain positive relationships with internal teams and external partners. Analytical Ability: Strong analytical skills, with the ability to interpret data and present actionable insights to improve operational processes. Organizational Skills: Highly organized, proactive, and detail-oriented, with the ability to multitask and stay focused in a fast-paced, dynamic environment. Accountability & Adaptability: Strong sense of ownership and accountability, with the ability to adapt to changing priorities and work autonomously. Language Skills (Good to Have): Proficiency in French, Spanish, Hindi, Urdu, Arabic, or Bengali is a plus. Preferred Experience: CRM & BI Tools: Familiarity with CRM platforms, Business Intelligence tools, or Google Data Studio for performance tracking and reporting. International Operations: Exposure to managing international operations or B2B commercial processes, preferably in high-growth environments. Relevant Industry Experience: 2+ years of experience in a high-growth, operations-focused role. Experience in the laundry or dry cleaning industry is a plus. At Laundryheap, we offer a fast-paced, collaborative environment where you can take ownership of your role, grow your skills, and make a real impact from day one. If you're looking to build your career in operations and be part of a supportive and ambitious team, we'd love to have you on board.

Job Title: Product Manager Experience: 3+ Years Location: Bangalore Company: Kaleidofin About Kaleidofin Kaleidofin is a mission-driven fintech platform working to deliver finance for everyone, everywhere. We serve low-income and informal economy segments with ki credit a comprehensive solution that combines credit scoring (ki score), seamless infrastructure integration, risk dashboards (ki view), and structured capital products. With a presence in India, Bangladesh, and Kenya, our solutions are trusted by inclusive financial institutions and have impacted 6+ million customers, enabling over $3 billion in debt capital to underserved communities. Backed by marquee investors like the Gates Foundation, Omidyar Network, and Rabo Partnerships, Kaleidofin has been featured on the Forbes Asia 100 to Watch and is a multi-year Great Place to Work awardee. Role Overview: Product Manager We are looking for a Product Manager to join our high-impact product team. In this role, you ll own the end-to-end lifecycle of key fintech products from concept to launch and beyond. You ll work closely with engineering, business, and design teams to drive product vision, strategy, and delivery. You ll be responsible for building scalable solutions that serve real customer needs, improve operational efficiency, and drive meaningful outcomes for financial inclusion. Key Responsibilities Own and manage the entire product lifecycle ideation, development, launch, iteration. Translate business strategy into a clear product roadmap and maintain a well-groomed backlog. Deliver impactful features and enhancements across new and existing products. Define and track product OKRs; analyze performance to guide data-driven decisions. Partner with cross-functional teams engineering, data, business, and operations to align on goals and execution. Conduct competitor analysis, market research, and user feedback sessions to inform product direction. Ensure security and compliance responsibilities are understood and adhered to for all product initiatives. Advocate for the user, championing high-quality experiences across every interaction. 3+ years of experience in product management, ideally in B2B SaaS or fintech. Strong background in building and scaling B2B products; experience in the financial services space is a big plus. Demonstrated ability to contribute to product vision, create roadmaps, and align cross-functional teams. Solid understanding of agile methodologies and product development cycles. Excellent written and verbal communication skills comfortable presenting to leadership and stakeholders. Highly self-motivated with a strong work ethic; thrives in a fast-paced, high-ownership environment. Bachelor's degree or equivalent professional experience. Build meaningful products that directly impact millions across emerging markets. Join a fast-growing, globally recognized fintech platform backed by top-tier investors. Collaborate with a diverse and mission-driven team working on real-world financial problems. Be part of a culture that values innovation, ownership, and continuous learning. Apply now and be part of Kaleidofin s journey to drive financial impact at scale. Qualification : Bachelor's degree or equivalent professional experience

Distinguished Engineer Machine Learning Engineering Location: Bangalore Company: Capital One India About Us At Capital One India, we re redefining how technology powers financial services. Our teams work in a fast-paced, intellectually rigorous environment to tackle complex business challenges at scale. By harnessing the power of advanced analytics, data science, and machine learning, we create innovative, patentable solutions that transform customer experiences and drive the business forward. Team Overview: Machine Learning Experience (MLX) The MLX team leads Capital One s mission to build scalable, well-managed ML systems and platforms. We empower teams across the enterprise to develop, govern, and deploy machine learning models efficiently, securely, and at scale. From automated model governance to observability platforms, MLX enables end-to-end ML lifecycle management laying the foundation for AI-driven innovation across the organization. Role Overview We re looking for a Distinguished Engineer Machine Learning Engineering to join our MLX team. In this high-impact role, you'll architect and implement the platforms and tools that support model observability, automated governance, and ML model deployment at scale. This is an opportunity to drive enterprise-wide innovation and shape how ML is integrated into Capital One s core business systems. What You ll Do Design and build systems that capture and analyze large-scale model and feature metadata, including training metrics and runtime performance, to power model observability and governance automation. Partner with cross-functional teams including product managers, designers, and platform engineers to create scalable solutions that accelerate ML model lifecycle management. Lead efforts to enable automated governance decisions for ML models, ensuring compliance, auditability, and operational integrity. Architect and implement high-performance data pipelines that feed ML models with real-time and batch data. Contribute to the design and implementation of cloud-native ML systems using tools such as AWS, Kubernetes, and Terraform. Write clean, scalable, production-grade code in languages like Python, Go, or Java. Implement CI/CD pipelines, testing frameworks, and monitoring systems for ML applications. Drive the adoption of best practices in ML Ops, observability, and platform resilience. Basic Qualifications Master s Degree in Computer Science or related field. 15+ years of experience in software engineering or solution architecture. 10+ years building data-intensive, distributed computing systems. 10+ years programming in Python, Go, or Java. 8+ years of hands-on experience with industry-leading ML frameworks (e.g., Scikit-learn, TensorFlow, PyTorch, Dask, Spark). Preferred Qualifications PhD or Master's in Computer Science, Electrical Engineering, Mathematics, or related field. 5+ years of experience building, scaling, and optimizing production ML systems. Deep expertise in data preparation, feature engineering, and ML pipeline optimization. 10+ years writing performant, maintainable, and resilient production code. Strong experience deploying ML solutions on public cloud platforms (AWS, Azure, GCP). Expertise in distributed systems, file systems, or multi-node databases. Open-source contributor to ML tools or libraries. Published work in ML (papers, patents, blogs, etc.). 5+ years of experience in ML Ops (using MLflow, TFX, Kubeflow, etc.). Experience with LLMs and Generative AI applications (open-source or commercial models). Proven experience designing production-ready observability platforms for ML applications. Be at the forefront of building scalable, secure, and enterprise-grade ML platforms. Shape the future of AI and ML adoption in a top-tier financial institution. Collaborate with world-class engineers and data scientists. Solve real-world problems with high business impact. Thrive in a diverse, inclusive, and innovation-focused culture. Qualification : PhD or Master's in Computer Science, Electrical Engineering, Mathematics, or related field

Data Engineer Location: Bangalore Company: Capital One India About Capital One At Capital One, we're redefining how technology solves real-world financial challenges. As a technology-driven company, we bring together talented engineers, data scientists, and designers to innovate at scale and deliver meaningful impact to millions of customers. If you're passionate about building powerful data solutions, exploring cutting-edge technologies, and working in a collaborative, fast-paced environment this is the place for you. About the Role As a Data Engineer at Capital One, you ll join a team of innovators who design and build next-generation data platforms and pipelines that power real-time decision-making. You ll collaborate across disciplines engineering, product, machine learning, and cloud infrastructure to transform how we leverage data at scale. What You ll Do Collaborate across Agile teams to design, develop, test, and deploy data-driven solutions. Build and support scalable data pipelines using modern data engineering tools and cloud services. Work on real-time and batch data processing systems that integrate with distributed microservices and ML platforms. Use programming languages such as Python, Java, or Scala with SQL, NoSQL, and cloud data warehouses like Redshift or Snowflake. Contribute to code reviews, unit testing, and performance optimization to ensure high-quality data systems. Partner with product managers and platform teams to deliver robust, cloud-native data solutions that power business decisions. Stay ahead of tech trends, share knowledge, and mentor junior engineers. Basic Qualifications Bachelor s degree in Computer Science, Engineering, or a related field. 1.5+ years of hands-on experience in application or data engineering (excluding internships). At least 1 year of experience working with big data technologies. Preferred Qualifications 3+ years of application/data engineering experience using Python, Scala, Java, or SQL. 1+ year of experience with cloud platforms (AWS, Azure, or GCP). 2+ years of experience with distributed computing tools (Spark, Hadoop, Hive, EMR, Kafka, etc.). 1+ year working on real-time streaming applications. 1+ year of experience with NoSQL databases (MongoDB, Cassandra). 1+ year of experience with data warehousing (Redshift, Snowflake). 2+ years working with Linux/Unix systems and shell scripting. Familiarity with Agile methodologies and modern DevOps practices. Why Join Capital One Work on high-impact data solutions at one of the world s most innovative financial institutions. Be part of a collaborative tech culture that values experimentation and learning. Access to top-tier tools, mentorship, and career development opportunities. Competitive compensation and benefits in a mission-driven environment. Qualification : Bachelors degree in Computer Science, Engineering, or a related field

Job Title: Manager - Data Analytics, Credit Card Portfolios Location: Bangalore Employment Type: Full-time About Zeta: Zeta is a next-gen banking technology company empowering banks and fintechs to build the future of financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform Zeta Tachyon is a cloud-native, fully API-enabled banking stack powering issuance, processing, lending, core banking, fraud & risk, and more. Over 20 million cards have been issued globally through our platform. With 1,700+ employees across the US, EMEA, and Asia and 70%+ in R&D, Zeta is backed by SoftBank, Mastercard, and others, having raised $330M at a $2B valuation in 2025. We work with leading banks and fintechs worldwide to transform multi-million card portfolios. Role Overview: We are looking for a strategic and experienced Manager - Data Analytics to lead business intelligence and enterprise reporting for global fintech portfolios including Credit Cards, Deposits, and other financial products. This role involves managing a team of analysts, leveraging multiple data lakes and warehouses, and building a scalable, comprehensive reporting framework for diverse markets including the US, UK, and India. Key Responsibilities: Enterprise Reporting & Data Architecture: Design and maintain end-to-end reporting across the customer lifecycle: acquisition, activation, usage, delinquency, collections, retention, operations, and support. Deliver accurate analysis of key financial KPIs: revenue, profitability, credit risk, defaults, acquisition cost. Build dashboards, self-service BI tools, and automated pipelines using Apache Superset, Metabase, Tableau. Optimize data storage and reporting for scalability and cost-efficiency. Data Integration & Analytics Execution: Collaborate with vendors and internal engineering to integrate data from credit bureaus, open banking, core banking, card and payment processors, loan origination, CCaaS, and aggregators into a centralized Data Lake. Business Intelligence & Growth: Lead analytics projects to uncover user behavior, optimize acquisition channels, underwriting, and portfolio performance via segmentation, cohort, and funnel analyses. Partner with Product and Marketing teams to evaluate experiments (A/B testing) and guide roadmap decisions. Leadership: Build, mentor, and lead a high-performing team of BI analysts and data visualization experts. Data Governance: Establish and enforce data governance best practices, ensuring compliance and data security. Skills & Experience: Expert in BI tools such as Apache Superset, Metabase, Tableau; strong SQL skills. Familiarity with cloud data platforms like Snowflake, Redshift, BigQuery. Deep knowledge of credit and fintech KPIs: acquisition, credit decisioning, delinquency, repayment, charge-offs, profitability, RoA, CLTV, etc. Proven leadership experience managing analytics teams and scaling reporting infrastructures. Excellent communication skills with the ability to translate complex data into business strategies. Knowledge of data governance, privacy, and security in financial services. Qualifications: 10+ years in Business Intelligence/Analytics with 3+ years in the credit card industry. 3+ years managing teams of analysts or data professionals. Bachelor s degree in Computer Science, Engineering, Statistics, or a related field. Equal Opportunity: Zeta celebrates diversity and is an equal opportunity employer. We are committed to fostering an inclusive environment and encourage candidates from all backgrounds to apply. Qualification : Bachelors degree in Computer Science, Engineering, Statistics, or a related field

Job Title: Manager, Distribution Partnerships Location: Bengaluru, India Employment Type: Full-time We re a rocketship: with $130M+ revenue, presence in 100+ cities, and 18 months of profitability, Headout is the fastest-growing marketplace in travel and we re just getting started. With $60M+ raised from top investors, we re building a durable company to transform how people discover real-world experiences. The foundation is strong, the momentum real, and the opportunity huge. We ve proven our model, reached profitability, and now the growth curve is steep. If you want to join a fast-growing company where your impact is visible and meaningful, this is the time. Our Culture Reinventing travel isn t easy, but that s the fun part. We care deeply about ownership, craft, and impact. If you re a builder who loves solving tough problems and making an impact, you ll feel right at home. About the Role As **Manager, Distribution Partnerships**, you ll be key to driving Headout s global growth by expanding our B2B distribution network. Reporting to the VP of Growth & Strategy, you ll develop and manage strategic partnerships with banks, financial institutions, OTAs, airlines, and travel wholesalers. Your mission: maximize sales, boost brand presence, and unlock new revenue opportunities worldwide. You ll leverage your existing network and build new relationships, becoming a vital face of Headout in the industry. Commercial Partnership Development: Own your acquisition pipeline and proactively grow Headout s distribution with new strategic partners. Key Account Management: Build and nurture trust-based relationships, empowering partners with the right tools to accelerate their growth. Performance Analysis & Optimization: Track partner performance, analyze trends, and recommend strategies to boost revenue. Collaborative Brand Building: Work with regional teams to grow revenue and enhance brand awareness globally. Contracting & Negotiation: Review and negotiate contracts to maximize revenue and growth potential. Budget & Revenue Management: Collaborate with partners on strategic campaigns, set revenue targets, and drive mutual success. Cross-Functional Collaboration: Work closely with product, engineering, marketing, finance, and operations to scale the distribution business. What You Bring 4 8 years of strategic sales experience, especially with mid-level and enterprise clients. Proven track record closing deals and scaling partnerships that drive growth. Expertise managing leads, negotiations, and partnership communications end-to-end. Strong market intelligence skills, with the ability to analyze competitors, pricing, and customer preferences. Proficiency with CRM tools and sales analytics platforms. Problem-solving mindset: innovative, first-principles thinker who challenges the status quo. Comfort with ambiguity: thrives in fast-moving, startup environments. Accountability: you lead outcomes, hit goals, and excel in team settings. Relentlessness: you roll up your sleeves and do what it takes to succeed. Bonus Points Experience scaling sales or business development at a startup.

Director Customer Support Location: Bangalore, India About MaxVal Since 2004, MaxVal has been a pioneer in IP services, focusing on efficiency, cost-effectiveness, and continuous improvement through metrics-driven processes. We were early adopters of tech-enabled IP solutions and now serve over 600 clients worldwide. With a team of 725+ IP and technology experts, MaxVal continuously innovates to deliver outstanding customer and employee success. Job Summary We are seeking a dynamic and experienced Director/Senior Director of Customer Support to lead our dedicated support team. This role is critical in driving exceptional customer experiences post-production, managing issue resolution, system performance, escalations, and customer satisfaction. You will also develop and implement proactive customer engagement strategies to nurture long-term, trusted relationships with key clients. Key Responsibilities Leadership and Team Management Lead, mentor, and develop a high-performing customer support team. Establish and refine support processes and best practices. Ensure achievement of performance metrics and SLAs. Collaborate with leadership to align customer support strategies with business goals. Foster a culture of innovation and continuous improvement by evaluating new tools and methodologies. Customer Support Operations Oversee timely resolution of customer issues and service requests. Act as the escalation point for complex and critical issues. Manage escalated tickets and ensure professional handling of client concerns. Implement Root Cause Analysis (RCA) to prevent recurring problems. Maintain high customer satisfaction through prompt and effective support. Customer Engagement Conduct regular customer meetings to monitor system health and gather feedback. Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with clients. Identify potential risks and improvement opportunities proactively. Build and sustain strong relationships with key stakeholders. Operational Excellence Define and monitor KPIs to measure support team performance. Continuously optimize support workflows and processes. Partner with Product, Sales, and Implementation teams for seamless customer journeys. Manage post-production support transitions efficiently. Implement and maintain support and development tools (e.g., JIRA, automation tools). Ensure compliance with data security standards and internal policies. Strategic Planning Develop and execute long-term strategies for customer support aligned with MaxVal s vision. Stay informed on industry trends and best practices to enhance support capabilities. Provide actionable insights to senior management based on customer feedback and support metrics. Requirements Bachelor s degree in Computer Science, IT, or related field; advanced degree preferred. Minimum 10 years of experience in customer support or related fields in technology companies. At least 5 years in leadership roles managing customer support teams. Proven experience supporting software products and technology services; Salesforce experience is a plus. Strong understanding of Intellectual Property management solutions preferred. Exceptional leadership, communication, and interpersonal skills. Ability to manage multiple priorities in fast-paced environments. Strong analytical and problem-solving skills. Customer-centric mindset dedicated to delivering excellent service. Qualification : Bachelors degree in Computer Science, IT, or related field; advanced degree preferred.

Quoting Analyst II Renewals & Revenue Operations Location: Bangalore, India Shift Timing: 5:30 PM 2:30 AM IST Job Type: Full-Time | Global Renewals Team | Quote-to-Cash About the Role Rubrik is seeking a detail-oriented and analytical Quoting Analyst II to join our Global Renewals Operations team. In this role, you will support the timely and accurate creation of renewal quotes for our existing customer base, working closely with Renewals Representatives, Sales Operations, and other cross-functional teams. Your focus will be to streamline quoting processes, enhance contract alignment, and drive data accuracy to improve revenue predictability and retention. You will manage a high-volume quoting pipeline, contribute to quote validation, and provide insights on upgrade, refresh, and expansion opportunities. This is a mission-critical role where your precision and attention to detail directly impact Rubrik s recurring revenue performance. Key Responsibilities Partner with Renewals Reps to ensure all subscription renewal quotes are generated and delivered on time. Validate and ensure quote accuracy across SKUs, pricing, expiration dates, contractual terms, and upgrade details. Manage and monitor a pipeline of upcoming renewals and prepare corresponding quoting packages. Identify opportunities for refreshes, product flips, or upgrades early in the renewal lifecycle. Review changes in installed base and validate updates executed by Sales and Account Management teams. Work with Salesforce CRM and reporting tools to maintain clean, actionable data. Analyze large datasets to deliver actionable insights related to customer retention, product adoption, and renewal expansion. Collaborate with cross-functional teams to resolve discrepancies and improve overall quote-to-cash efficiency. Support the standardization of quoting workflows to enhance team scalability and consistency. Required Skills & Qualifications 3 8 years of experience in Renewals Operations, Revenue Operations, or Quote-to-Cash (QTC) processes. Strong working knowledge of Salesforce CRM and quoting tools (e.g., CPQ platforms). Excellent organizational skills with the ability to prioritize and multitask in a high-volume environment. Strong analytical and data interpretation skills with attention to detail. Effective written and verbal communication skills to interact with both internal teams and external stakeholders. Experience with installed base or inventory management is a plus. Ability to work independently, manage deadlines, and drive process improvements proactively. Bachelor s degree in Business, Finance, Operations, or a related field preferred. Preferred Competencies Understanding of SaaS renewal cycles, subscription billing, and contract management. Familiarity with B2B sales operations, customer lifecycle management, and forecasting methodologies. Experience in a fast-paced technology environment or global support function. At Rubrik (NYSE: RBRK), our mission is to secure the world s data. Through Zero Trust Data Security and Rubrik Security Cloud, we help enterprises defend against cyber threats, ensure data resilience, and guarantee business continuity across hybrid, SaaS, and multi-cloud environments. Be part of a team that's transforming how organizations protect their most valuable asset: data. Qualification : Bachelors degree in Business, Finance, Operations, or a related field preferred.

Marketing Reporting Analyst (Night Shift 8:30 PM to 5:30 AM IST) Location: Bangalore, India Office About the Team At Rubrik, our Marketing Team is growing rapidly and plays a pivotal role in driving the company s mission to secure the world s data. We push boundaries, challenge convention, and thrive on innovative thinking. With a culture rooted in opportunity and empowerment, we bring bold ideas to life and deliver measurable impact. Join us in shaping a fresh perspective in the world of data security. Let s be unstoppable, together. About the Role This is a night shift position, supporting our global marketing initiatives and ensuring timely reporting and insights for the U.S. team. What You ll Do Data Analysis & Reporting Analyze marketing performance across digital (organic & paid), traditional channels, and campaigns. Build and maintain dashboards and performance reports using tools like Tableau and Google Sheets/Excel. Performance Measurement Partner with the Sr. Manager of Marketing Analytics to implement the performance measurement roadmap. Track and report key metrics: lead generation, conversion rates, campaign spend, marketing ROI. Insights & Optimization Identify data trends and deliver actionable insights to improve marketing strategy. Support A/B testing, multi-touch attribution, and budget monitoring efforts. Handle ad hoc reporting requests from stakeholders. Data Integrity & Collaboration Ensure high data accuracy and resolve data quality issues proactively. Collaborate with IT and Data Engineering to maintain best practices for database management. Work cross-functionally with Marketing, Sales, Data Science, and IT to align reporting practices and deliver business insights. Contribute to the development of attribution models for marketing impact assessment. What You ll Bring 4 5 years of experience in an analytical role (marketing, finance, or related field). Bachelor's degree in Finance, Accounting, Marketing Analytics, or a related discipline. Expertise in Excel and Google Sheets advanced formulas, pivot tables, and data visualization. Experience with Tableau or Power BI. Solid grasp of financial concepts and their application in marketing analysis. Familiarity with Salesforce and marketing automation platforms (e.g., Marketo, HubSpot) is a plus. Working knowledge of SQL and relational databases. Strong attention to detail and ability to manage multiple priorities and deadlines. Excellent verbal and written communication skills able to translate complex data for non-technical audiences. A growth mindset and a proactive, solutions-oriented approach to challenges. Be part of a mission-driven company at the forefront of data security. Work alongside industry innovators and contribute to a fast-scaling marketing function. Enjoy a collaborative environment where your insights directly influence business outcomes. Access growth opportunities in a company recognized by Gartner and awarded the Red Dot Design Award. About Rubrik Rubrik (NYSE: RBRK) is redefining data security with Zero Trust Data Security . We help organizations across the globe stay resilient in the face of cyberattacks, insider threats, and disruptions. Rubrik Security Cloud, powered by machine learning, secures data across hybrid and cloud environments, ensuring data integrity, availability, and rapid recovery.

Software Engineering Manager, Machine Learning Location: Bangalore, India Full Time Company: Meta Meta s Enterprise Product Applied Research team is at the forefront of developing transformative AI-driven products. We leverage cutting-edge AI technology to make Metamates more productive, improve the quality of their work, and challenge the limits of what AI can do. As a Software Engineering Manager in this team, you will help shape the future of Meta s enterprise operations, build innovative machine learning systems, and manage a team of talented engineers to deliver on high-impact projects. Key Responsibilities: Lead multiple teams to deliver projects with increasing dependencies in high-impact or ambiguous areas. Work with your team and cross-functional partners to define and influence strategy. Drive the creation and execution of roadmaps for machine learning products. Collaborate with various functions, engineering teams, and partners to drive initiatives and impact at an organizational level. Participate in technical design and ensure high standards for system architecture and implementation. Measure the impact of your team, set clear expectations, and drive performance through effective people management. Partner with leadership to influence organization design, prioritization, and resource allocation. Minimum Qualifications: 5+ years of software engineering experience, with hands-on technical management in large-scale systems, algorithms, and tools within the machine learning domain. 5+ years of coding experience in one of the following languages: C++, Java, Python, or PHP. BS/MS in Computer Science or a related discipline, or 4+ years of work experience in lieu of a degree. Demonstrated experience recruiting and managing technical teams, including performance management. Strong technical skills combined with effective people management abilities. Experience supporting and scaling machine learning teams and systems. Subject matter expertise in machine learning technologies and practices. Commitment to staying in the same team in India for a minimum of 24 months before being eligible for transfer. About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. Since launching Facebook in 2004, we ve revolutionized how people connect. Our apps, including Messenger, Instagram, and WhatsApp, have empowered billions worldwide. Now, we are moving beyond 2D screens toward immersive experiences in augmented and virtual reality, creating the next evolution in social technology. At Meta, you will help shape a future where digital connection transcends the limitations of screens, distance, and even the rules of physics. Equal Employment Opportunity: Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Qualification : BS/MS in Computer Science or a related discipline, or 4+ years of work experience in lieu of a degree.

Job Title: Finance Analyst Location: Bangalore, India (On-site | 1:30 PM 10:30 PM IST) About Cytiva: At Cytiva, we are committed to advancing future therapeutics from discovery through delivery. As part of our mission, we rely on our finance team to deliver insights that drive strategic decisions and support our continued growth. Position Summary: We are seeking a Finance Analyst to join our Global India Finance Center of Excellence (COE) in Bangalore. This role will support key financial processes including budgeting, forecasting, month-end close, actuals reporting, and ad hoc analysis. The analyst will work closely with the FP&A leader and the operations team to deliver actionable insights that influence business performance. Key Responsibilities: Serve as a key finance partner to the FP&A leader and broader finance and operations teams, delivering data-driven insights to support decision-making and growth. Lead financial activities related to monthly and quarterly close, including pacing, consolidation of performance data, and preparation of financial forecasts and budgets. Develop and maintain financial tools and reports, including Bowler charts, scorecards, dashboards, and other performance tracking mechanisms. Conduct in-depth analysis of major cost drivers such as headcount and external contractors. Contribute to simplification initiatives and process improvements that enhance the capacity for high-value analysis; maintain up-to-date Standard Operating Procedures (SOPs). Required Qualifications: Bachelor s degree or MBA in Finance/Accounting, or qualification as CA/ICWA. 5 6 years of experience in finance or accounting roles, preferably with exposure to FP&A. Prior experience in a global business environment and familiarity with international financial processes. Advanced proficiency in Microsoft Excel and experience managing large datasets. Hands-on experience with ERP and BI tools such as Oracle, SAP, OneStream, or Qlik. Preferred Qualifications: Strong analytical and problem-solving skills with the ability to interpret complex data and communicate insights effectively. Experience with business process improvement and simplification initiatives. Comfortable working in dynamic, fast-changing environments with a high degree of ambiguity. Familiarity with modern BI platforms such as Qlik Sense or OneStream. Qualification : Bachelors degree or MBA in Finance/Accounting, or qualification as CA/ICWA.

Job Title: Global Solutions Partner Manager Location: Madhavanagar, Bengaluru, KA 560001 Mode of Work: At Office Experience: 10 to 20 years No. of Positions: 1 Department: Business Industry: IT Services, Utilities, Telecom, Energy About the Role: We are seeking a highly skilled Global Solutions Partner Manager to focus on establishing and nurturing strategic partnerships in the Utilities sector in India, particularly in Power, Telecom, Water, Gas, Oil, and related domains. The role will require building a network of organizations in the US and Europe who wish to establish design, service, and backend centres in India, while also partnering with System Integrators (SIs) globally who serve the Utilities vertical. This is an exciting opportunity to drive global partnerships, manage client relationships, and contribute to the growth of Pixel s solutions within the industry. Key Responsibilities: Scouting and Partnering: Identify and sign up US/Europe-based companies in the Utilities, Telecom, Broadband, Power, Water, Oil, Gas sectors to transfer their backend work to Pixel in India. Develop strategic partnerships with key players to deliver Network design, process, and delivery services. Global Solutions Delivery: Work with US companies to deliver their Utilities-based solutions in India. System Integrator (SI) Partnerships: Partner with Indian and global IT services companies (SIs) and advisory consultants, managing delivery and partial design of Utilities/Telecom/Broadband/Power accounts and projects. Market Research and Business Development: Collaborate with the Business Excellence and Market Research teams to identify global partnership opportunities. Develop and execute go-to-market strategies for these partnerships. Revenue Growth and KPIs: Drive a revenue goal by developing a defined partner ecosystem. Manage weekly/monthly KPIs/OKRs to ensure the achievement of partnership and revenue targets. Collaboration with Internal Teams: Work closely with internal teams (Sales, Marketing, Product Development) to create joint business plans, strategies, and promotional activities with partners. Training and Support: Develop training materials, presentations, and resources to enable partners to sell and implement Pixel s solutions effectively. Risk Management and Compliance: Ensure all partnerships align with corporate policies, legal requirements, and regulatory standards. Identify and manage potential financial, legal, and operational risks related to partnerships. Industry Relationship Management: Leverage existing relationships with US-based companies providing Utilities services and consulting projects. Build relationships with Indian MNC System Integrators and IT service companies. Skills and Requirements: Qualification: Bachelor s degree in Business, Marketing, Research, or a related field. An MBA is a plus. Experience: 10 to 20 years of experience in partnership management, business development, or related roles within the tech, consulting, or corporate solutions sector. Proven track record in Utilities/Telecom/Broadband/Power sectors, especially with US-based companies. Strong existing relationships with US-based companies looking to outsource Utilities/HFC design projects to India is a must. Experience partnering with Indian MNC System Integrators and IT service companies is a plus. Industry Knowledge: Strong familiarity with the global Utilities landscape and relevant technologies. Knowledge of the latest trends in GIS, Telecom, and Utilities sectors. Skills: Analytical Skills: Ability to analyze market data, understand industry trends, and make informed, data-driven decisions. Communication and Interpersonal Skills: Excellent presentation, negotiation, and relationship-building skills. Problem-Solving: Ability to address and resolve issues quickly and efficiently. Attention to Detail: Ensuring no aspect of partnership or delivery is overlooked. Additional Requirements: Ability to think strategically and execute tactically. Proactive mindset with a focus on achieving both short-term and long-term business goals. Fluency in communication strong written and verbal English skills to manage relationships effectively. Why This Job Might Be for You: You enjoy solving complex challenges and developing creative, actionable solutions. You are detail-oriented and committed to delivering the highest quality solutions, ensuring no task goes unaddressed. You thrive in fast-paced environments, are adaptable to changes, and can quickly learn new things. You re highly motivated, proactive, and always looking for new ways to make an impact. You have a proven ability to communicate clearly, whether in writing or speaking, and can explain complex technical concepts to various stakeholders. Additional Information: Location: Madhavanagar, Bengaluru, KA 560001 No. of Positions: 1 Department: Business Employment Type: Full-time Work Mode: At Office Seniority Level: Senior Qualification : Bachelors degree in Business, Marketing, Research, or a related field.An MBA is a plus.

Job Title: India Solutions Partner Manager Corporate Location: Madhavanagar, Bengaluru, KA 560001 Mode of Work: At Office Qualification: Bachelor s degree in Business, Marketing, Research or a related field, an MBA is a plus. Experience: 7 to 18 years No. of Positions: 1 Location: Bangalore Department: Business About the Role: We are seeking an exceptionally talented India Solutions Partner Manager Corporate who shall focus on establishing and nurturing strategic partnerships with the corporate sector in India to service the market with PIXEL s solutions, specifically GIS. The role shall involve building and managing relationships with corporate partners and clients, identifying the clients GIS based needs along with the partners, and aligning the company s solutions to help clients achieve their business goals. Below is a breakdown of the key responsibilities and qualifications for the position: Skills & Requirements: Very specifically tying up with MNC organisations operating in India with their offerings in India (who service with GIS and GIS based solutions) and to partner with these companies for GIS projects (other related projects like Low Code App projects etc as well) in India and be their GIS partner of choice. Go To Market with these companies and even front end projects as and when needed. Act also as a backend for these companies for major GIS / certain Utilities projects to service (including both corporate and Government projects that these organisations service themselves). Tie up directly with other large B2B companies for domain specific GIS projects like retail, agriculture, rural banking etc. Tie up with e-commerce start-ups to tap the GIS business generated by the start-up eco system. Tie up with domain consulting companies like irrigation consultants / smart city consultants etc for commissioning of GIS based projects and delivery based projects. Tie up with domain companies for big ticket GIS govt projects and while these domain companies get govt businesses, the partner manager should ensure sub sourcing / partnering with these companies specifically for large GIS projects especially in the land / D fense / irrigation etc sectors. Tie up with Telecom/broadband service providers, other utility companies, SCADA (Supervisory Control and Data Acquisition) solution providers in India. Drive a revenue goal through the defined partner ecosystem. Collaborate with internal teams (e.g., Sales, Marketing, Product Development) to drive joint business plans, strategies, and promotional activities. Develop and deliver training materials, presentations, and other resources to help partners understand and sell the company s solutions effectively. Ensure all partnerships align with corporate policies, legal requirements, and regulatory standards. Identify and manage potential risks related to partnerships, including financial, legal, and operational risks. Existing relationships with organization types mentioned in the job responsibilities is an absolute must. Relationships with Smart City / Irrigation consultants will be an added advantage. Industry Knowledge: Familiarity with the Indian corporate landscape servicing GIS and knowledge of relevant technologies and solution is very critical. Analytical Skills: Ability to analyse market data, understand industry trends, and make data-driven decisions. Communication and Interpersonal Skills: Strong presentation, negotiation, and relationship-building skills. Problem-Solving: Ability to address and resolve issues promptly and efficiently. Bachelor s degree in Business, Marketing, Research or a related field, an MBA is a plus. Experience: Typically, 7 -18 years of experience in partnership management, business development, or a related role within the tech, consulting, or corporate solutions sector. Note that existing relationships with organization types mentioned in the job responsibilities is an absolute must. Relationships with Smart City / Irrigation consultants will be an added advantage. This job might be for you if: You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You don t get flustered easily. If you don t know the answer, you ll dig until you find it. You pay attention to the details. As far as you re concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch. You think on your feet. You like learning new things, and you can learn quickly. When things change, you know how to roll with the punches. You communicate clearly. You write well, you speak eloquently and you can explain just about anything to anyone. You are motivated and driven. You are ready for new challenges without waiting to be asked. You re going to take ownership of the time you spend with us and truly make a difference. Qualification : Bachelors degree in Business, Marketing, Research or a related field, an MBA is a plus.

About the Job Join us as a Generative AI Engineer, where you ll design and develop cutting-edge AI-powered solutions that redefine creativity and innovation. Your work will push the boundaries of what s possible in content generation, from text and images to audio and beyond. In this job, you will: Research & Development: Stay up-to-date with the latest advancements in generative AI and deep learning. Contribute to the development of novel models, exploring innovative algorithms and methodologies. Model Architecture: Design custom generative models using neural network architectures like GANs (Generative Adversarial Networks), VAEs (Variational Autoencoders), and others tailored for specific applications. Data Processing: Prepare and preprocess large-scale datasets for model training. Apply techniques like data augmentation, normalization, and transformation to improve performance. Training & Optimization: Train generative models using frameworks like TensorFlow and PyTorch, optimizing for efficiency, speed, and quality. Hyperparameter Tuning: Fine-tune models for optimal performance, balancing convergence speed, stability, and output diversity. Evaluation Metrics: Develop metrics to assess the quality, diversity, and novelty of generated content. Continuously iterate and improve models based on these metrics. Deployment: Work with software engineers to integrate generative models into production systems, ensuring scalability, reliability, and performance. Collaboration: Partner with data scientists, machine learning engineers, designers, and product managers to translate business requirements into generative AI solutions. Documentation: Document research, experiments, and codebase thoroughly for internal use and external stakeholders. Continuous Learning: Stay informed on emerging technologies, attend industry events, and contribute to ongoing innovation. Qualifications Bachelor s, Master s, or Ph.D. in Computer Science, Engineering, or related fields. Strong foundation in machine learning, deep learning, and neural networks. Proficiency in Python and relevant AI libraries (e.g., TensorFlow, PyTorch). Hands-on experience with generative models like GANs, VAEs, and their practical applications. Solid understanding of data preprocessing, feature extraction, and model evaluation. Experience training and optimizing neural networks on large-scale datasets. Familiarity with cloud computing and distributed systems (AWS, Azure, GCP) is a plus. Strong problem-solving skills and a creative mindset. Excellent communication and teamwork abilities. A portfolio of generative AI projects or publications is a strong advantage. About Gramener We create software that tells data stories. For example: We advised a global computer manufacturer to focus on order delivery time, increasing NPS by 18% and generating incremental revenue of >$50M. We helped a foundation predict mosquito release points, reducing the process time from 3 weeks to 2 hours in their mission to protect 100M lives from malaria over 5 years. We re good at what we do, which is why we re growing 40% year-over-year. We re looking for passionate innovators to help us scale further. First-hand experience with C-suite-focused business advisory in data & analytics. Opportunities to collaborate with data science experts, domain champions, and client teams, being part of transformative change. A chance to experiment, take risks, and solve meaningful problems. Supportive colleagues and a dynamic environment you ll love working in. Key Metrics for Success Solution quality and business value delivered to clients. Successful project deliveries. Customer satisfaction on engagements. Qualification : Bachelors, Masters, or Ph.D. in Computer Science, Engineering, or related fields.

Job Overview Role: SEO Architect (Web Analytics & SEO Optimization Specialist) Job Title: Staff Technical Systems Analyst About Juniper Networks At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. Job Summary We are looking for an experienced and innovative SEO Architect to join our growing Future of X, Digital Experience team. This role will primarily focus on optimizing website performance, implementing SEO strategies, and leveraging web analytics tools to drive data-backed decisions for enhanced visibility, engagement, and conversion. The ideal candidate will combine technical SEO expertise with an in-depth understanding of web analytics to improve organic search performance, user experience, leverage AI technology, and overall site functionality. Key Responsibilities SEO Strategy Development and Implementation Lead the development and execution of comprehensive SEO strategies for websites and digital platforms. Perform thorough keyword research, competitive analysis, and industry trend monitoring to inform SEO planning. Design and implement on-page and off-page optimization strategies, including metadata, content, internal linking, and backlink development. Web Analytics Integration and Optimization Manage and optimize the implementation of web analytics tools (e.g., Google Analytics, Adobe Analytics, Google Search Console). Leverage web analytics data to assess SEO performance, identify opportunities, and guide optimization strategies. Create and maintain SEO dashboards and reports for stakeholders, delivering actionable insights based on data trends. Technical SEO & Website Audits Conduct comprehensive technical audits to identify issues affecting search rankings, such as site speed, mobile optimization, crawl errors, and indexing problems. Collaborate with development teams to implement technical SEO improvements and troubleshoot issues related to structured data, schema markup, redirects, and URL optimization. Recommend and execute solutions to enhance site architecture, navigation, and URL structure for better crawlability and user experience. Content Optimization and Performance Work closely with content teams to ensure SEO best practices are followed for content creation, optimization, and syndication. Monitor content performance and implement adjustments to improve rankings, CTR, and conversion rates. Advise on content strategy, ensuring alignment with SEO goals and audience intent. SEO Reporting & KPIs Define and track key SEO metrics and KPIs such as organic traffic, conversion rates, bounce rates, SERP rankings, and backlink profile health. Provide regular performance reports to stakeholders, highlighting trends, insights, and action plans. Work with cross-functional teams to set clear performance targets and SEO goals. Cross-Functional Collaboration Partner with marketing, product, UX/UI, and engineering teams to ensure SEO alignment in all digital initiatives. Advise on SEO-related decisions for site redesigns, A/B testing, and new feature launches. Stay updated on industry trends and best practices to share insights with internal teams and improve SEO strategies. Qualifications Education Bachelor's degree in Computer Science, or a related field (or equivalent experience). Experience 10+ years of hands-on experience in SEO, including a focus on web analytics and technical SEO. Proven experience in leveraging web analytics tools (Google Analytics, Adobe Analytics) to inform decision-making and drive SEO performance. Strong understanding of SEO tools, ranking algorithms, and industry trends. Experience with CMS platforms (e.g., WordPress, Salesforce CMS) and HTML/CSS for basic site edits. Familiarity with AI technology, RAG-based solutions, and understanding of data science and ML techniques. Skills and Expertise Expertise in SEO best practices, including on-page, off-page, technical SEO, and content optimization. In-depth knowledge of web analytics platforms (Google Analytics, Google Tag Manager). Experience conducting and analyzing website audits and making actionable recommendations for SEO improvements. Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable insights. Familiarity with web performance tools (e.g., PageSpeed Insights, Lighthouse) and conversion rate optimization (CRO) tools. Excellent communication skills, capable of presenting data-driven insights to both technical and non-technical teams. Preferred Qualifications Advanced certifications in SEO, Google Analytics, or other relevant digital marketing fields. Experience with advanced technical SEO strategies, including JavaScript SEO, server-side rendering, and international SEO. Experience in managing large-scale SEO projects with cross-functional teams. Familiarity with marketing automation and CRM platforms. Qualification : Bachelor's degree in Computer Science, or a related field (or equivalent experience).

Position Summary: We are seeking a dynamic and experienced leader for the Site Lead for EIS position. Reporting directly to the RTX Identity & Access Management Lead, you will be responsible for overseeing multi-disciplined infrastructure functions at the site level. This includes ensuring the seamless integration of corporate infrastructure objectives and strategic initiatives, while driving operational excellence across various infrastructure domains. You will lead a high-performing infrastructure team and oversee the execution of key initiatives that contribute to the organization s success. Key Responsibilities: Leadership & Strategy: Oversee the execution of the EIS team s vision, roadmap, and strategy to streamline operations and drive optimization. Lead the site s infrastructure operations, managing business operations, strategy, and operational excellence. Drive policy compliance and security awareness across the site, ensuring alignment with corporate EIS strategies. Cross-Functional Collaboration: Foster collaboration with multiple EIS functions to integrate processes and execute the EIS team portfolio. Work closely with the EIS leadership team to facilitate decision-making and allocate resources effectively. Operational Support & Improvement: Manage EIS Business Operations, ensuring key performance targets and continuous improvement initiatives are met. Partner with various teams to ensure alignment of priorities with the organization s business strategy and compliance requirements. Team Management & Development: Lead and mentor cross-functional, high-performing infrastructure teams, setting clear goals, providing performance evaluations and feedback, and offering direction and support. Manage organizational change management initiatives and support portfolio and project management activities. Executive Communication & Reporting: Deliver presentations to senior executive leadership, communicating key updates and project milestones effectively. Qualifications You Must Have: Experience: Minimum 12 years of experience in leading, cross-regional, multi-disciplined infrastructure teams. Alternatively, 10 years of experience with an advanced degree. Leadership & People Management: Extensive experience in supervising and managing people, including overseeing cross-functional teams, setting goals, providing performance feedback, and supporting professional development. Collaboration & Decision-Making: Proven ability to collaborate with various teams and stakeholders, making informed decisions that align with organizational goals. Technical Proficiency: Solid experience with organizational change management and portfolio/project management. Proficiency in Microsoft Office tools, Visio, and MS Project. Education: A University Degree or an Advanced Degree. Qualifications We Prefer: Integrity & Professionalism: Embody the highest ethical standards and professionalism, influencing and motivating others across all levels of the organization. Business & Process Improvement: Strong background in business operating and process improvement frameworks (e.g., R6s, CORE, SAFe). Critical Thinking & Problem-Solving: Strong critical thinking skills with the ability to manage complexity, ambiguity, and exercise independent judgment. Leadership Excellence: Advanced business knowledge with demonstrated leadership capability to deliver results and meet organizational goals. RTX Equal Employment Statement: RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Qualification : Requires a University Degree and a minimum 12 years of experience, or an Advanced Degree and a minimum 10 years experience.

Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities : Manage a team of at least 100-150 executives supporting Voice operations Flexible and willing to work in a 24/7 shift environment. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & Manage Relationships / Engagement with the Clients Oversee team organize resources, set goals, carry out strategy from Executives and client on a day-to-day basis; reporting responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization s policies and applicable legal requirements Manage and review operational reports (Attendance adherence, Client scorecard, Metrics management reports) Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from WFM & Client and make adjustments to meet changing requirements Attend business reviews with the clients. Manage & control attrition keeping it to the minimum and plan for timely back fills Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and teamwork. Provide advice and assistance to senior management in planning, implementation, and evaluation of existing operations. systems and procedures Participate in weekly and monthly calls with clients to understand the expectations from the teams and provide updates Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in the process Coach & mentor Team leads, enabling them to lead their teams effectively Hire leads and managers, train, conduct inductions, manage employee & client satisfaction scores, performance Appraisals and attrition management Ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams, inter departments, cross functions across locations Ability to lead, guide, and mentor a team effectively, even in a fast-paced BPO environment. Ability to manage conflicts, motivate team members, and foster a collaborative work culture. Leadership skills to drive performance, handle challenging situations, and ensure alignment with client expectations Key skills and knowledge : Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Strong knowledge of Credit card and other Banking products Excellent verbal and written communication skills for interacting with clients, teams, and internal stakeholders Experience in handling voice operations (inbound and outbound) Client facing roles managing and representing operations Knowledge of the patient lifecycle journey of in US Healthcare & India - related regulatory requirements Experience in client facing roles managing and representing operations Experience in handling multiple teams and has shown improvement in the overall team performance Ability to coach and guide frontline, SMEs, support functions staff & the TL on a clear objective of delivering excellent customer experience A creative mind to think beyond the status quo and propose solutions internally as well as to clients Experience in working closely with Training and Quality team to strengthen and develop SOPs and training materials Quartile & People management skills Strong focus on delivering exceptional customer service and client satisfaction. Ability to understand customer needs and work with internal teams to ensure service excellence Educational Qualification : Graduation