Password Resets Jobs in Mysore

Job Title: Service Desk Analyst - L1 Location: Mysore, India Company: Wipro Limited About Wipro: Wipro Limited is a global leader in technology services and consulting, delivering innovative solutions that address complex digital transformation challenges. With over 230,000 employees worldwide, we empower clients to achieve their boldest ambitions and build future-ready, sustainable businesses. Role Purpose: As the first point of contact for B2B users, the Service Desk Analyst - L1 is responsible for troubleshooting end-user issues in alignment with Wipro s Service Desk objectives, ensuring prompt resolution and excellent customer service. Key Responsibilities: User Support & Customer Service: Respond promptly to queries received via calls, portal, emails, and chats. Develop familiarity with clients applications and processes. Understand fundamental operations of commonly used software, hardware, and other equipment. Follow standard service desk procedures to accurately log all tickets using the defined tracking tools. Maintain scorecards in line with Statement of Work (SoW) parameters such as Turnaround Time (TAT), Service Level Agreements (SLA), and ticket volume. Manage all queries effectively or escalate unresolved issues according to helpdesk policies. MIS & Resolution Log Management: Record incidents, problems, and resolutions systematically in logs. Follow up with users to provide updates and maintain communication. Relay feedback, suggestions, or escalations to appropriate internal teams. Identify opportunities for process and procedure improvements. Performance Metrics: Parameter Service Desk Delivery Measure Adherence to TAT, SLA per SoW, minimal escalations, customer satisfaction Parameter Personal Measure Attendance, proper documentation Mandatory Skills: Experience with TIS Service Desk tools and processes. Join a purpose-driven, innovative organization that fosters reinvention at every level. At Wipro, you can grow your career, work with cutting-edge technology, and be part of an inclusive culture that values diversity. We welcome applications from candidates of all backgrounds, including persons with disabilities.

Job Title: Lead Administrator - L1 Location: Mysore, India Company: Wipro Limited About Wipro: Wipro Limited is a global leader in technology services and consulting, focused on delivering innovative solutions that address clients most complex digital transformation needs. With over 230,000 employees and partners across 65 countries, we empower clients to realize their boldest ambitions and build sustainable, future-ready businesses. Role Purpose: This role provides significant technical expertise in architecture planning and design within the designated tower (platform, database, middleware, backup, etc.) and manages its day-to-day operations. Key Responsibilities: Support architecture planning, migration, and installation for new projects in your assigned tower (platform/database/middleware/backup). Lead structural and architectural design to create scalable, extensible solutions based on system requirements. Conduct technology capacity planning to meet current and future demands. Leverage new technology features to ensure smooth operation of databases, applications, and platforms. Strategize and implement disaster recovery and backup/recovery plans. Manage daily tower operations, troubleshoot issues, conduct root cause analysis (RCA), and implement fixes. Plan and manage upgrades, migrations, maintenance, backup, installation, and configuration activities. Review tower technical performance and implement improvements for efficiency and reliability. Develop shift rosters to ensure continuous tower coverage without disruption. Create and maintain SOPs, Data Responsibility Matrices, operations manuals, test plans, and architecture guidance. Provide weekly status reports on database activities, progress, updates, and next steps to client leadership and internal stakeholders. Utilize automation and other technologies to develop Service Improvement Plans (SIPs) for enhanced efficiency and effectiveness. Team Management: Resourcing Forecast and hire talent based on current and future business needs. Train direct reports in recruitment and selection best practices. Talent Management Ensure onboarding and training compliance to enhance team capability. Build a talent pipeline of high-potential employees and support their career growth. Promote diversity in leadership roles. Performance Management Set clear goals and conduct timely reviews, appraisals, and provide constructive feedback. Encourage team participation in organizational programs like Performance Nxt. Employee Satisfaction and Engagement Lead initiatives to boost team engagement and satisfaction. Track team satisfaction scores and identify improvement opportunities. Assign challenging projects to foster growth and enrichment. Recognize and appreciate employee contributions. Deliverables: No Performance Parameter Measure 1 Operations of the Tower SLA adherence, knowledge management, CSAT, risk identification and mitigation 2 New Projects Timely delivery, no unauthorized changes, no formal escalations Be part of a modern, purpose-driven organization that values reinvention. Wipro empowers you to take charge of your career, contribute to innovative projects, and thrive in an inclusive environment. We welcome applications from candidates of all backgrounds, including persons with disabilities.