Performance Analytics Jobs in Mumbai

457 Jobs Found

RR

Assistant Manager - Group Hr Digital

Raychem Rpg

Fresher | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Assistant Manager - Group HR Digital Location: Mumbai Group Company: RPG Enterprises Role Summary: As a Champion of Digital Transformation within the Group HR function, you will lead HR technology initiatives, optimize processes, and drive the digitalization of the HR function across RPG Enterprises. Key Responsibilities Provide ongoing support and training to ensure successful adoption and utilization of the HRIS platform across the Group. Identify, evaluate, and manage relationships with vendors offering innovative HR technology solutions. Lead negotiations and contract management with HR technology vendors to ensure cost-effectiveness. Collaborate with stakeholders to standardize HR processes like Payroll, Leave Management, and Performance Management. Integrate AI-powered tools within the RPG TalentOne platform to enhance talent acquisition and management. Leverage AI in predictive analytics for identifying talent trends, skills gaps, and performance insights. Contribute to the TA-TM Center of Excellence (COE) to drive the "Talent First" agenda. Develop reports, dashboards, and analytics to enable senior leadership to make informed, data-driven decisions. Qualifications Proven experience in HR technology implementation and HR tech vendor management. Strong understanding of HR processes including Payroll, Talent Acquisition, and Talent Development. Experience working with HRIS systems and familiarity with AI-powered HR tools. Excellent analytical skills with the ability to translate complex data into actionable insights. Strong communication and stakeholder management skills to work with diverse teams. Passion for innovation and a drive to digitize HR processes. Competencies Project Management: Ability to lead multiple HR technology initiatives and ensure timely execution. Driving Continuous Improvement: Skill in identifying opportunities for process optimization and efficiency. HR Technology Solutions Management: Expertise in evaluating and selecting technology to meet organizational needs. HRIS Administration: Hands-on experience in administering systems, ensuring data accuracy, and system optimization.

Assistant Manager Assistant manager Manager assistant Group manager
BT

Digital Marketing Executive

Beacon Trusteeship

0-1 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Digital Marketing Executive Location: Mumbai | Qualification: Bachelor s Degree (Digital Marketing Certification is a plus) | Experience: 0 1 years Job Overview We are looking for a creative and enthusiastic Digital Marketing Executive to support our online marketing initiatives. The ideal candidate will help enhance the company s digital presence, manage campaigns, and contribute to content and SEO efforts to drive brand awareness and engagement. Key Responsibilities Social Media Management: Plan and monitor the company s presence on platforms like Facebook, Twitter, and Instagram. Paid Advertising: Launch and optimize online campaigns via Google Ads and Facebook Ads to increase brand awareness. SEO Support: Assist with on-page and off-page optimization to improve search engine rankings. Content Strategy: Provide creative input for content marketing and assist in updating website content. Analytics & Reporting: Measure and report performance using web analytics tools to ensure effective strategies. Collaboration: Work with designers to improve user experience (UX) and overall digital engagement. Skills & Competencies Platform Knowledge: Familiarity with WordPress, Google Ads, and various online analytics tools. SEO & Content: Basic understanding of SEO techniques and content creation for social media. Technical Proficiency: Strong skills in Microsoft Office (Word, Excel, PowerPoint). Communication: Excellent verbal and written communication skills with a creative mindset. Learning Agility: Passion for digital marketing and ability to thrive in a fast-paced environment. Qualification : Bachelors Degree (Digital Marketing Certification is a plus)

Digital marketing Digital marketing Executive Digital executive
TV

Vp - Global Delivery Head Observability Platform

Team Vunet Systems

20-25 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

VP Global Delivery Head Location: Mumbai Experience: 20 25 Years Function: Delivery Leadership | Enterprise Software | BFSI Join VuNet Powering the Future of Digital Financial Experiences At VuNet, we're building the next frontier of Business Journey Observability a deep-tech platform that uses Big Data and AI/ML to radically transform digital experiences for banks, financial services, and enterprises. We monitor 28+ billion monthly transactions, empowering 300+ million users. VuNet is Series B funded, recognized by Gartner, Forbes, NASSCOM, and scaling fast across India, MEA, and global markets. Your Role: VP Global Delivery Head We are seeking a seasoned, high-impact leader to spearhead the global delivery of our mission-critical observability platform, with a primary focus on BFSI clients. As the Global Delivery Head, you will own the end-to-end lifecycle of customer implementations from onboarding and integration to adoption and long-term success in high-SLA, regulated, and large-scale environments. You ll lead multidisciplinary teams across delivery, engineering, SRE, support, and customer success, ensuring strategic execution, operational excellence, and measurable value for our clients. Key Responsibilities 1. Strategic Delivery Leadership Define and execute the delivery roadmap aligned with product strategy and GTM plans. Drive customer expansion through successful implementations and measurable business outcomes. Enable platform adoption at scale across complex environments like core banking, payments, hybrid cloud, and microservices. 2. End-to-End Customer Delivery Own the full delivery lifecycle onboarding, implementation, optimization, support. Lead complex integrations with Kubernetes, cloud-native stacks, enterprise systems. Ensure high-SLA go-lives, on-time rollouts, and outcome-driven execution. Travel as needed (domestic/international) to lead critical engagements and build trusted partnerships. 3. Program & Team Management Lead and mentor cross-functional teams: Implementation Engineers, TPMs, SREs, Expert Services, Support. Implement playbooks, KPIs, delivery frameworks, and standard operating procedures. Oversee resource planning, forecasting, and operational governance across accounts. 4. Executive Stakeholder Management Act as a trusted advisor to CXO-level client stakeholders CIOs, Infra Heads, SRE Leads. Present business value through dashboards, metrics, traces, and ROI models. Own delivery health reporting to internal leadership and drive continuous improvements. 5. Delivery Excellence & Process Innovation Champion observability best practices (APM, tracing, log analytics, synthetic monitoring, etc.). Institutionalize automation, monitoring, and proactive incident management. Ensure regulatory and audit compliance for BFSI and PSU deployments. What You Bring Technical Acumen Deep understanding of observability platforms (Grafana, Prometheus, Datadog, Splunk, Dynatrace, etc.). Hands-on knowledge of cloud-native, DevOps, and SRE ecosystems (Kubernetes, CI/CD, AWS/Azure/GCP). Exposure to enterprise architecture, telemetry pipelines, and platform instrumentation. Leadership & Delivery Experience 20 25+ years in enterprise software delivery; 10+ years in BFSI with direct exposure to mission-critical programs (e.g., core banking, real-time payments). Proven success in high-pressure, complex, multi-stakeholder implementations. Familiarity with PSU banks, regulated environments, audit cycles, and compliance standards. Strong grounding in Agile, ITIL, and program management best practices. Soft Skills & Presence Exceptional communication, leadership presence, and stakeholder influence. Ability to navigate executive-level conversations and drive strategic outcomes. Sharp analytical mindset with a passion for structured delivery and high performance. Success Metrics (KPIs) Time-to-onboard and customer satisfaction (NPS/CSAT). Platform uptime and telemetry coverage. SLA adherence and incident resolution TAT. Observability adoption (dashboards, alerts, integrations). Delivery team productivity and retention. At VuNet, you ll be at the forefront of a Made-in-India global tech movement. We re creating a category-defining observability platform, with a bold mission and a passionate team behind it. What You ll Experience: Ownership from Day 1: Drive critical programs, influence strategy, and shape success. Cutting-Edge Innovation: Work on AI/ML, telemetry, and next-gen enterprise software. Collaborative Culture: Work with mission-driven colleagues in a transparent and growth-focused environment. Leadership Opportunity: Build and scale global delivery for a high-impact platform. Perks & Benefits Comprehensive health insurance (including parents & dependents). Mental wellness support and 1:1 counselling access. Gen AI-enabled tech and collaboration workspaces. Career development support, training programs, and leadership coaching. High-trust, inclusive, and empowering workplace culture.

Vp Global Delivery Head Delivery head
QA

Content Writer

Quantum Asset Management

3-5 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Senior Content Writer Mutual Funds & Finance Location: Mumbai Experience: 3 5 Years Industry: Financial Services / Mutual Funds / Digital Marketing Job Type: Full Time Job Summary: We are seeking a Senior Content Writer with strong experience in the mutual fund or financial services industry to lead the creation of high-quality, SEO-friendly content across multiple digital platforms. The ideal candidate is a strategic thinker with exceptional writing, editing, and storytelling skills who can simplify complex financial concepts for a wide B2C audience. You will play a key role in driving organic traffic, increasing user engagement, and improving search engine rankings. Key Responsibilities: Content Strategy & Execution Create and implement a content roadmap aligned with SEO, engagement, and lead generation goals. Drive content creation across on-page, off-page, and social media touchpoints. Monitor key KPIs such as CTR%, average time on site, and keyword ranking performance. Content Development Write and publish SEO-optimized content including: Blogs & Listicles Product & Support Pages Infographics Newsletters Social media posts Develop engaging hooks and narratives tailored to various customer personas. Curate content for social media platforms like LinkedIn, Twitter, Instagram, Facebook, and Quora. Editorial & SEO Excellence Edit and proofread articles created by other writers for tone, clarity, grammar, and SEO compliance. Conduct content audits and gap analysis to identify opportunities for improvement. Use SEO tools and keyword research to optimize content for search engines. Work closely with SEO, Design, and Product teams to enhance user experience and engagement. Performance Monitoring & Optimization Analyze content performance using Google Analytics, heatmaps, and engagement metrics. Maintain and manage the editorial calendar to ensure timely and relevant content delivery. Recommend content experiments to improve ranking, readability, and conversion. Qualifications & Requirements: 3 5 years of experience in digital content writing, preferably in the mutual fund or finance industry. Deep understanding of SEO best practices, on-page & off-page optimization, and social media trends. Familiarity with Content Management Systems (CMS) and SEO tools like SEMrush, Ahrefs, or Google Search Console. Strong grasp of financial products, investment terminology, and compliance guidelines. Exceptional command over English; ability to simplify complex ideas for a lay audience. Strong research skills with attention to accuracy and detail. Ability to manage multiple projects with tight deadlines. Bonus if you have: Experience in managing or mentoring junior content writers. Prior work in fintech or BFSI startups. Basic understanding of SEM and content performance analytics.

Content Writer Content Writer Full-Time Content Writing
WG

Content Writer

Wsfx Global Pay Limited

1-5 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Job Title: Content Writer Location: Mumbai Experience: 1 5 Years Education: Bachelor s degree in Journalism, English, Marketing, Communications, or a related field Position Overview: We are looking for a creative and detail-oriented Content Writer to join our team in Mumbai. The ideal candidate has a passion for storytelling, a knack for writing engaging content across various formats, and a solid understanding of SEO and content marketing trends. This role will contribute directly to our brand voice, audience engagement, and overall content strategy. Key Responsibilities: Write high-quality, SEO-optimized content for website pages, blogs, and articles Create compelling copy for marketing materials including brochures, emails, leaflets, social media posts, print ads, and other collateral Draft thought leadership content for LinkedIn posts and long-form articles, tailored to industry trends and audience engagement Conduct in-depth industry research to ensure accuracy and value in every piece of content Collaborate with the marketing and leadership teams to align content strategies with business goals Ensure all content maintains a consistent tone, voice, and style that aligns with brand guidelines Edit and proofread content to ensure clarity, grammar, and readability Stay up to date with the latest content marketing, SEO, and social media best practices Qualifications & Skills: Proven experience as a Content Writer, Copywriter, or similar role Excellent writing, editing, and proofreading skills in English Strong ability to craft engaging, thought leadership content for platforms like LinkedIn Solid research capabilities and attention to factual accuracy Familiarity with SEO principles, including keyword research and on-page optimization Ability to manage multiple projects and meet deadlines in a fast-paced environment Creativity, attention to detail, and a strong storytelling mindset Preferred: Experience in writing for B2B or tech-driven industries Familiarity with content tools like Grammarly, SEMrush, Surfer SEO, or WordPress Understanding of content performance metrics and analytics tools Qualification : Bachelors degree in Journalism, English, Marketing, Communications, or a related field

Content Writer Content Writer Full-Time Content Creation
PI

Business Manager

Puretech Internet

4-5 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Business Manager SEO Strategy Location: Mumbai Experience: 4 5 Years Education: Graduate (Any Discipline) Employment Type: Full-Time About the Role We are seeking a results-driven and strategic Business Manager with strong expertise in SEO to lead and manage our search marketing initiatives. In this role, you will drive the planning, execution, and optimization of SEO campaigns that align with client business goals, while also guiding internal teams and ensuring best practices are maintained across all efforts. Key Responsibilities Plan, develop, and execute strategic SEO initiatives for client and internal projects Translate business objectives into effective and scalable SEO strategies Lead all aspects of the company s SEO and search marketing efforts Maintain regular communication with clients to manage expectations, report progress, and ensure satisfaction Ensure timely delivery of project milestones, reports, and campaign deliverables Monitor and adapt to evolving SEO trends, search engine algorithm updates, and industry best practices Analyze performance data from web analytics tools and convert insights into actionable SEO plans Educate and upskill internal marketing teams on SEO principles, processes, and evolving techniques Maintain and update internal SEO documentation and SOPs for consistent implementation Requirements 4 5 years of experience in SEO, digital marketing, or a related strategic marketing role Proven ability to lead SEO campaigns from strategy to execution and analysis Deep understanding of on-page, off-page, and technical SEO Hands-on experience with SEO tools such as Google Search Console, SEMrush, Ahrefs, Screaming Frog, etc. Strong analytical skills and experience using Google Analytics and other web performance tools Excellent verbal and written communication skills with the ability to present data-driven insights Experience managing client relationships and cross-functional internal teams Ability to manage multiple projects with tight deadlines in a fast-paced environment Preferred Skills Experience in agency or client-facing roles Familiarity with Google Ads or other paid marketing channels (a plus) Strong project management and stakeholder engagement capabilities Opportunity to lead impactful SEO strategies for growing brands Work in a collaborative environment focused on performance and innovation Gain exposure to a wide range of industries and digital tools Competitive compensation and growth opportunities If you're passionate about digital strategy and ready to take ownership of SEO success at a strategic level, apply now and let s build something exceptional together. Qualification : Graduate (Any Discipline)

Business Manager Business manager Full-Time Business Operations
CI

Manager - Social Media

Clevertap Is Brought To You By Wizrocket, Inc.

6-8 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Job Title: Manager Social Media & Community Engagement Location: Mumbai Department: Digital Marketing Type: Full-Time About the Role We re looking for a creative, data-driven, and proactive Social Media & Community Engagement Manager to own and grow CleverTap s B2B social presence, starting with LinkedIn. In this role, you ll shape our brand voice, drive meaningful engagement, and transform social content into tangible business results. You ll lead strategy, execution, and experimentation across social platforms while building thriving communities and elevating our brand as a thought leader in customer engagement. This is a unique opportunity for someone who s passionate about building influence, driving growth, and turning digital conversations into pipeline impact. Key Responsibilities Social Media Strategy & Execution Own and execute CleverTap s organic and paid social strategy, with a primary focus on LinkedIn (brand and leadership profiles). Create and schedule engaging, high-impact content that reflects brand personality and business goals. Maintain a consistent and compelling brand voice across all social channels. Content Creation & Collaboration Write clear, engaging copy tailored to platform best practices. Collaborate with internal teams, writers, designers, and agencies to produce visual, written, and video content. Trend-jack timely topics and industry conversations to increase brand visibility and relevance. Community Building & Engagement Cultivate a strong B2B community through interactive content, AMAs, webinars, user groups, and discussions. Monitor brand sentiment and proactively manage community feedback and reputation. Partner with thought leaders, influencers, and brand advocates to amplify reach and credibility. Campaign & Growth Management Plan and execute goal-oriented campaigns that drive leads, awareness, and engagement. Test different content types, CTAs, and formats to maximize performance and ROI. Expand into secondary channels (YouTube, Reddit) after establishing LinkedIn success. Analytics, Reporting & Optimization Define KPIs and track social media performance using tools like Sprout, Hootsuite, LinkedIn Ads Manager, and Google Analytics. Analyze campaign performance to generate actionable insights and recommendations. Report outcomes monthly, quarterly, and annually, highlighting growth, engagement, and pipeline contribution. Cross-Functional Collaboration Align social initiatives with broader marketing, product, and brand campaigns. Support launches, events, and announcements with timely, engaging social content. Must-Have Qualifications 6 8 years of experience managing B2B social media and community efforts, with a proven LinkedIn success track record. Bachelor's degree in Marketing, Communications, Journalism, or a related field. Exceptional English writing, editing, and communication skills. Demonstrated ability to grow followers and engagement organically. Hands-on experience with social media platforms, scheduling tools, and analytics dashboards. Experience generating marketing pipeline or demo requests via social. Strong project management and organizational skills. Creative mindset with an eye for design, tone, and storytelling. Comfortable analyzing metrics like CTR, engagement rates, conversions, and reach. Good-to-Have Qualifications Experience working in high-growth startups or managing global social media campaigns. Knowledge of complementary digital channels (SEO, email, events, paid media). Familiarity with influencer programs or brand ambassador initiatives. Understanding of secondary platforms like Reddit, YouTube, and emerging social channels. MBA or advanced degree in Marketing or Communications. Measures of Success LinkedIn Growth: Increase in followers, impressions, and meaningful engagement. Community Engagement: Growth in advocacy, user interactions, and sentiment. Brand Visibility: Improved thought leadership presence and reach. Influencer Impact: Successful partnerships with measurable brand and business outcomes. Pipeline Contribution: Leads and conversions influenced by social campaigns. Operational Excellence: Efficient planning, content delivery, and reporting. Reporting To: Director, Digital Marketing Work on a patent-backed platform with 11 industry innovations at its core. Help scale a product that reaches 3+ billion devices and processes over 30 billion daily events. Be part of a team that champions growth, curiosity, and innovation. Thrive in a dynamic, collaborative environment where your work directly fuels global brand success.

Manager Social Social manager Media Media manager
SR

Employer Branding & Events Senior Associate

Shopsense Retail Technologies Private Limited

2-4 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Employer Branding & Events Senior Associate Location: Mumbai Experience: 2 4 Years Type: Full-Time About Fynd Fynd is India s largest omnichannel platform and a multi-platform tech company at the cutting edge of retail innovation. We specialize in AI, ML, big data, image editing, and learning technologies enabling over 2,300 brands to manage online/offline sales, inventory, and customer engagement with ease. As a company, we re not just transforming the retail space we re also building a thriving culture that reflects innovation, inclusion, and impact. Role Overview We re looking for a creative and detail-oriented Senior Associate Employer Branding & Events to help bring Fynd s culture to life. This role blends event management, social media storytelling, and vendor operations to shape how people experience and perceive Fynd both inside and out. You ll craft experiences that energize employees, build an authentic online presence, and ensure operational excellence behind every activation. If you love creating engaging moments, managing multiple moving parts, and driving culture through storytelling, we d love to hear from you. Key Responsibilities Event Management & Employee Experience Plan and execute internal events, L&D sessions, workshops, and celebrations. Partner with co-working spaces (e.g., WeWork) for curated monthly activations like flea markets and creative sessions. Handle end-to-end logistics: budgeting, vendor coordination, sourcing, and on-site execution. Gather post-event feedback and amplify moments across internal and external channels. Social Media & Employer Branding Own and execute content strategies for LinkedIn and Instagram (Life at Fynd). Collaborate with designers, freelancers, and team members to create authentic, engaging content. Monitor performance metrics, report monthly insights, and build a vibrant digital employer brand. Actively engage with the online community by responding to comments and DMs. Vendor & Procurement Management Source and manage vendors for merchandise, events, gifting, and activations. Oversee procurement: from POs and quality checks to invoicing and payments. Maintain inventory of company goodies and ensure accurate distribution and stock tracking. Podcast Coordination Fynd Cast Support scheduling, guest coordination, and production logistics for our internal podcast, Behind Closed Doors. Work with editors and freelancers to ensure timely episode rollouts. Track performance analytics and optimize for future content strategies. Internal Communication & Engagement Create new joiner announcements and employee-facing designs using Canva. Plan and support engagement activities to close onboarding cohorts memorably. Assist in the backend coordination of learning and development sessions. Reporting & Presentation Compile event recaps, social media reports, and feedback summaries. Build polished presentation decks to showcase outcomes, insights, and recommendations to leadership. What You ll Need Must-Have Qualifications 2 4 years of hands-on experience in event planning, social media, and vendor management. Bachelor s degree in Marketing, Media & Communication, or related disciplines (preferred). Proficiency in Canva, Google Workspace (Docs, Sheets, Slides), and social scheduling tools like Meta Business Suite or Later. Strong skills in performance analytics and reporting. Excellent communication and stakeholder management abilities. Strong organizational skills, attention to detail, and the ability to juggle multiple priorities. A self-starter mindset with creativity, ownership, and initiative. Nice to Have Experience in podcast production or guest coordination. Exposure to employer branding and employee engagement programs. Familiarity with onboarding or internal communication best practices. Growth We foster a culture of curiosity, creativity, and continuous learning. Flex University: In-house learning opportunities. Learning Wallet: Reimbursement for external courses and certifications. Culture Weekly and quarterly engagement activities. Annual events and celebrations that bring our people together. Wellness Mediclaim coverage for you, your parents, spouse, and kids. Access to licensed therapists to support mental well-being and productivity. Work Culture: We work from our Mumbai office 5 days a week, promoting collaboration, creativity, and a vibrant team environment. If you re ready to shape how people experience work at Fynd this is your stage. Qualification : Bachelors degree in Marketing, Media & Communication, or related disciplines (preferred)

Employer Branding Employer branding Events Senior
HU

Iq Analytics Manager

Hindustan Unilever (hul)

5+ Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Position: IQ Analytics Manager CD COE Location: Mumbai Experience Required: 5+ Years Function: Analytics / Business Intelligence / Decision Sciences About the Role As an IQ Analytics Manager, you will play a critical role in driving business growth by uncovering the key levers that influence commercial KPIs. You ll develop and scale data-driven models that influence strategic decision-making for senior leadership, combining technical depth with business acumen to deliver actionable insights. Your work will directly support projects that enhance performance, efficiency, and execution within the CD (Customer Development) Centre of Excellence. Key Responsibilities Analytics & Insight Development Conduct in-depth quantitative analyses to understand drivers behind key commercial KPIs. Translate data into actionable insights that impact decision-making across product and business teams. Build causal and predictive models to diagnose performance issues and suggest improvement strategies. Stakeholder Collaboration Partner with product managers, commercial leads, and functional stakeholders to embed analytics into decision-making. Communicate key business trends and insights to senior leadership using structured storytelling backed by data. Solution Integration Design scalable, production-ready analytical solutions integrated into business and product workflows. Continuously monitor performance of deployed models and evolve them based on real-time business changes. Qualifications & Experience Bachelor's degree in Engineering, Computer Science, Statistics, Mathematics, or a related discipline from a reputed institute. (MBA from a top-tier institute is a plus.) Minimum 5 years of relevant experience in analytics, business intelligence, or data science roles. Core Competencies Strong business acumen with the ability to translate data into strategy. Proactive and self-motivated with a strong sense of ownership and accountability. Comfortable navigating ambiguity and driving clarity through data. Excellent communication, presentation, and storytelling skills. Ability to adapt and respond to dynamic business environments and shifting priorities. Technical Skills Required Strong command of SQL, Python, and Excel Proven expertise in statistical modelling, AI, and machine learning (including supervised & unsupervised methods) Experience in building and deploying machine learning models at scale Proficiency in data visualization tools such as Power BI, Tableau, QlikView, or Google Data Studio Work at the intersection of analytics, technology, and business strategy High-impact role with direct visibility to senior leadership Be part of a dynamic team that values innovation, ownership, and continuous learning Opportunity to solve real-world business problems at scale Qualification : Bachelor's degree in Engineering, Computer Science, Statistics, Mathematics, or a related discipline from a reputed institute

Analytics Manager Analytics manager Manager analytics Full-Time
SM

Senior Manager- Data Analytics

Sbi Mutual Fund

10-12 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Job Title: Senior Manager Data Analytics Department: PDM Strategy & International Business Base Location: Mumbai Reporting To: Head Strategy & Analytics / Senior Leadership Team Experience Required: 10 12 Years (Relevant experience in BI, data analytics, and team management) Qualification: Bachelor's or Master s Degree in Computer Science, Data Engineering, or related field Role Overview: The Senior Manager Data Analytics will lead end-to-end Business Intelligence (BI) initiatives, with a focus on building a robust and scalable reporting platform using Power BI and the MSBI stack. The role requires deep expertise in data visualization, team leadership, ETL development, and data architecture design. This position plays a key strategic role in transforming how data is used across the organization empowering faster, data-driven decisions across functions like Sales, Investments, Risk, Compliance, and HR. Key Responsibilities: 1. BI Project Delivery & Visualization Lead and ensure timely execution of BI and data analytics projects. Deliver actionable, real-time dashboards and reports for internal business teams. Transform existing Power BI platform into a world-class analytics and visualization hub. Create dashboards that are intuitive, engaging, and built for decision support. 2. Stakeholder Engagement & Strategy Alignment Collaborate with senior leadership and functional heads to understand business problems and convert them into analytical models and reporting tools. Serve as a thought partner and SME for business users across the SBIFM landscape. Present visualizations and insights to senior stakeholders to influence strategy. 3. Team Management Lead, mentor, and manage a team of 15 20 developers and analysts focused on MSBI and Power BI. Oversee day-to-day development tasks, performance reviews, and upskilling initiatives. Foster a data-driven culture and best practices in dashboard design and reporting. 4. Data Architecture & Engineering Design and optimize backend architecture for scalability and agility using ETL tools and data warehousing techniques. Ensure strong data governance, security, and quality standards across reporting systems. Implement real-time data pipelines and integration with cloud technologies such as Azure and Snowflake (desirable). 5. Cross-Functional Collaboration Work closely with multiple departments: Sales, Operations, Finance, Compliance, Risk, and HR. Drive continuous improvement in data access, quality, and utility for all functions. Create and maintain a centralized reporting infrastructure aligned with enterprise data strategy. 6. Business Impact & Decision Support Enable smarter and faster decision-making by delivering meaningful insights. Drive revenue growth and deal conversions through better business intelligence. Support predictive analytics, customer segmentation, and performance dashboards. Mandatory Technical Skills: MSBI Stack (SSIS, SSRS, SSAS) Power BI Advanced Dashboarding and Visualization ETL Development Tools Experience with report automation, KPI frameworks, and interactive dashboards Desirable Technical Skills: SQL Programming & Data Modeling Cloud Data Platforms: Azure, Databricks, Snowflake Familiarity with data lake concepts, CI/CD pipelines, and DevOps for data analytics Key Competencies: Leadership & Team Building Strong ability to manage cross-functional data teams Business Acumen Ability to understand and align data solutions to business strategy Communication Strong presentation and stakeholder management skills Analytical Thinking Problem-solving mindset with attention to data accuracy Project Management Ability to handle multiple projects in an agile environment Job Summary: The Senior Manager Data Analytics is a strategic leadership role focused on building and managing a robust data reporting ecosystem within SBIFM. This role blends technical expertise with business intelligence to deliver impactful analytics, drive operational efficiency, and support senior leadership in data-driven decision-making. A critical enabler of growth and innovation, this position is ideal for a high-performing individual who thrives at the intersection of technology, data, and business. Qualification : Bachelor's or Masters Degree in Computer Science, Data Engineering, or related field

Senior Manager Senior manager Data Data Manager
MI

Associate Product Manager

Midday Infomedia Limited

0-2 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Job Title: Associate Product Manager Location: Mumbai, Maharashtra, India Experience: 0 2 Years Open Positions: 1 Designation: Associate Product Manager Job Overview: We are looking for a motivated and detail-oriented Associate Product Manager to support the development and delivery of our digital platforms. In this role, you ll work closely with cross-functional teams to help define features, improve user experiences, and manage the product development lifecycle using agile methodologies. Key Responsibilities: Assist in planning and executing the product roadmap in alignment with business goals. Collaborate with stakeholders to gather, analyze, and document business and user requirements. Work with UX/UI designers to develop wireframes, mockups, and user flows. Support product lifecycle management from concept to launch. Use analytics tools to track product performance and identify opportunities for improvement. Contribute to daily stand-ups, sprint planning, and retrospectives as part of the agile product development cycle. Required Skills & Qualifications: 0 2 years of experience in product management or a related role (preferably in media, tech, or digital-first environments). Understanding of digital products, content platforms, and user journeys. Familiarity with agile methodologies and product lifecycle stages. Experience with wireframing tools such as Figma or Balsamiq. Basic knowledge of analytics tools (Google Analytics, Search Console, etc.). Strong communication, problem-solving, and organizational skills. Bonus (Preferred, Not Mandatory): Exposure to A/B testing, user research, or data-driven decision-making. Basic understanding of HTML/CSS or CMS platforms. Skill Tags: Product Management | Production Support | Wireframing | Product Lifecycle | Agile | UX Design

Associate Associate product Product associate Manager Associate manager
BC

Senior Product Marketing Manager

Blenheim Chalcot It Services India Pvt. Ltd.

7+ Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Position: Senior Product Marketing Manager Location: Mumbai, India (Hybrid) Function: Marketing | B2C Fintech | Full-Time The Role We are hiring a Senior Product Marketing Manager to lead the go-to-market strategy for our cutting-edge AI Agent mortgage product, while driving customer acquisition and lifecycle engagement across the ecosystem. This is a high-agency, strategic leadership role for someone who thrives on end-to-end ownership from GTM planning to growth experimentation and product positioning. You'll work at the intersection of AI innovation and digital financial services, helping shape how the next generation of homeowners discover, compare, and secure mortgages. Key Responsibilities AI Agent Product Launch & GTM Strategy GTM Leadership: Own the B2C go-to-market strategy for Koodoo s GenAI-powered mortgage assistant product. Positioning & Messaging: Craft compelling value propositions and positioning in a competitive mortgage tech landscape. AI-First Marketing: Integrate GenAI capabilities across marketing collateral, campaigns, and product storytelling. Customer Research: Conduct deep dives into audience needs, industry benchmarks, and competitive analysis. Innovation: Leverage AI-native tools and channels for creative, high-impact customer acquisition. Customer Lifecycle & Engagement Optimization Lifecycle Management: Optimize engagement across our 12,000+ user email base (growing by ~1,000 users/week). Retention Tools: Scale our automated mortgage rate alert system, improving re-engagement and conversions. Experimentation: Design, execute, and analyze A/B tests across key touchpoints (using tools like PostHog). LTV Growth: Drive lifecycle campaigns that improve user retention, repeat engagement, and lifetime value. Strategic Marketing Operations Cross-Functional Execution: Collaborate with Product, Design, Operations, Mortgage Advisors, and Compliance teams. Performance Tracking: Define and own KPIs for product launches and customer engagement success. Thought Leadership: Develop content that positions Koodoo as the UK s leading AI-first mortgage platform. Channel Innovation: Test and scale new customer acquisition channels; optimize existing ones. Strategic Alignment: Ensure marketing is embedded into product development processes and business planning. About You You re a strategic and execution-focused marketer who thrives in fast-paced environments. You re not only fluent in data and GTM planning you re also excited to experiment with AI, deeply understand customer needs, and lead cross-functional teams to success. Requirements 7 10 years of experience in product marketing, ideally in fintech, mortgage, or other high-consideration B2C verticals. Proven product launch experience, including AI/ML product GTM preferred. Expertise in customer acquisition, lifecycle marketing, and performance optimization. Experience with analytics and experimentation tools (e.g., PostHog, Mixpanel, GA4). High ownership mindset with ability to operate independently and iteratively. Strong cross-functional collaboration skills, including with product and technical teams. Excellent written and verbal communication; comfortable writing customer-facing content and internal briefs. Preferred: Familiarity with UK mortgage/lending ecosystem and related regulations. About Blenheim Chalcot Blenheim Chalcot is the UK s leading digital venture builder, with over 26 years of experience creating more than 40 successful startups in FinTech, EdTech, GovTech, Media, and more. All our ventures are GenAI-enabled, backed by world-class talent and a robust innovation ecosystem. Our India team, established in 2014, powers the growth of our global ventures through world-class engineering, marketing, data, operations, and finance. About Koodoo Koodoo is transforming the UK mortgage journey through digital innovation and AI-driven products. We help consumers from first-time buyers to re-mortgagers compare products, track rates, and connect with lenders via a simple, intuitive interface. Our recent breakthrough: passing the CeMAP exam using AI a UK-first milestone in mortgage tech. We partner with major UK banks and leading comparison brands to power smarter, AI-first mortgage journeys. A chance to work at one of the world s most respected venture builders. Exposure to high-growth fintech and GenAI-led marketing strategies. 24 days of annual leave + 10 public holidays. Private medical insurance for you and your family. Life insurance. Learning & development culture: access to venture-wide training, tools, and mentoring. A collaborative, fun, and high-performing team environment (plus cricket we own the Rajasthan Royals IPL team!). Diversity & Inclusion At Blenheim Chalcot, inclusion and meritocracy drive our decisions. We welcome talent from diverse backgrounds and believe that agility, generosity, and curiosity power innovation. We focus on developing people based on potential and capability, not just credentials. Recruitment Process Our hiring process is streamlined and respectful of your time. It typically begins with an introductory 15-minute call, followed by in-depth interviews with stakeholders from marketing, product, and leadership.

Senior marketing Senior marketing Product marketing Senior product marketing
K&

Senior Manager

Khaitan & Co.

6-9 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Job Description Key Responsibilities: Anchors change management around areas of Vision, Mission, and Strategy Performance analytics: Partner standards publication, Practice & Partner dashboard / metrics evolution, productivity roadmaps, external comparability Performance alignment: strategic cascade to functions and practices, Director and Partner scorecards, facilitate performance conversations for leaders. Team effectiveness: collaboration accelerating training for top team groups such Executive Committee, Management Committee and other Practice Leadership Teams Organisation model for allied functions function charters, job families, grade structure, and individual transition Accelerate partner development: yearly talent review, development plan completion, detailed career plans for 20 partners. Scientific assessment for specific leadership roles such as Practice Coordinators and Office Managers Driving a Visible Expertise program for Partners to own and strengthen their external eminence. Governance model for the firm purpose, membership, and design rights for apex bodies such as Executive Committee and Management Committee Essential Competencies: Leadership Competencies: Leading Up: Understand expectations from Partnership Board and National Managing Partner Leading Across: Build alignment between CFO, CHRO and MPO through policy advocacy Leading Externally: Build relationships outside the organisation, to accelerate institutional excellence Leading Self: Interpersonal skills with Partners and Allied Leaders are essential for success. Behavioural Competencies: Thinking Strategically Driving Change Functional Competencies Organisational Effectiveness Leadership Assessment and Development Education & Experience: MBA in HR with 6-9 Years of Experience; Graduates with exceptional experience in C-o-E / Talent Consulting are welcome to apply. Experience in Talent and Organisation Consulting is an advantage. Exposure to C-o-E roles in Leadership Development and Organisational Effectiveness. Exposure to strategic HR projects likes Organisation Structure Design, Job Evaluation, and Leadership Scorecards is a huge advantage. Executive presence, prior experience of engaging with Senior Leaders.

Senior Manager Senior manager Full-Type Full-Time
WR

Executive - Paid Media

White Rivers Media

0-2 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Position: Executive - Paid Media Location: Mumbai Experience: 6 Months - 2 Years Employment Type: Full-Time About the Role: We are looking for an enthusiastic and detail-oriented Executive - Paid Media to join our digital marketing team. This role is ideal for someone who has a keen interest in digital advertising and is eager to support the execution and optimization of paid media campaigns across multiple channels. Requirements: Bachelor s degree in related fields or any discipline. Proficiency in using digital marketing tools and platforms. Basic knowledge of SEM, social media advertising, and email marketing. Strong analytical and problem-solving skills. Familiarity with web analytics tools, such as Google Analytics. Excellent written and verbal communication skills. Ability to work in a fast-paced, deadline-driven environment. A team player with strong organizational and multitasking abilities. Key Responsibilities: Assist in creating and implementing digital marketing campaigns across various channels (SEM, social media, email). Monitor and analyze website and campaign performance using analytics tools. Conduct market research and competitor analysis to identify trends and opportunities for campaign optimization. Optimize website content and landing pages to improve SEO performance and user experience. Assist in the planning and execution of paid advertising campaigns (Google Ads, Facebook Ads, etc.). Monitor and respond to client inquiries and feedback regarding ongoing media campaigns. Stay updated with the latest trends and best practices in digital marketing and paid media strategies. Provide support to the digital media team across various tasks as required.

Executive Media Media executive Paid media Full-Type
SC

Media Lead - Ecommerce

Schbang

3-4 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Job Title: Media Planning Manager Reports To: Head of Media Location: Mumbai Major Roles & Responsibilities: Ad Account Creation: Responsible for the creation and management of client ad accounts. Business Objective Alignment: Understand client business objectives and guide the team on how to align media strategies to meet those objectives. Pitching New Business Avenues: Identify potential new business areas and proactively pitch them to the client in collaboration with the Head of Media. Platform & Media Plan Selection: Review and select the best platforms for campaigns based on client marketing objectives. Ensure that the media plan aligns with the benchmarks set by the buying team. Client Communication: Share the media plan with clients and make necessary revisions based on client feedback. Third-party Coordination: Coordinate with the internal team to secure the best possible rates from third-party vendors and suppliers, when required. Estimate Sharing & PO Management: Once the media plan is locked, share estimates with the accounts team to raise the Purchase Order (PO). Ensure that work doesn t commence without the PO. Campaign Monitoring & Guidance: Ensure that campaigns begin on time, monitoring their performance and guiding the team on optimal strategies. Industry Benchmarking: Use analytics tools like Google Analytics, SimilarWeb, and SEMRush to benchmark performance against industry standards. Team Management & Hiring: Participate in team recruitment, decision-making, and training new joiners. Ensure that they are familiar with the company's processes and ways of working. Media Estimate Tracker: Ensure the Media Estimate Tracker and Revenue Trackers are up to date. Target Achievement & Reporting: Strive to meet assigned targets, track progress, and prepare monthly media-related reports in line with set goals. Skills Required: Strong Communication Skills: Ability to effectively communicate with internal teams and clients. Time Management & Attention to Detail: Strong organizational skills and attention to detail to ensure timely and accurate media plan execution. Analytical Skills: Problem-solving attitude and the ability to interpret data to inform decisions. Proficiency in Analytics Tools: Knowledge of tools like Google Analytics, SimilarWeb, and SEMRush for industry benchmarking and campaign analysis. E-Commerce Ad Platforms Knowledge: Familiarity with Amazon Ads and Flipkart Ads for running and optimizing e-commerce campaigns. Leadership & Team Management: Proven ability to lead and manage teams, making decisions related to hiring, mentoring, and team performance. Schbang offers an exciting, fast-paced environment with opportunities for growth and learning. You'll be part of a team that drives innovation and creativity across diverse brands and industries. If you're looking to make an impact and be part of a forward-thinking company, Schbang is the place for you!

Media Lead Media lead Ecommerce Ecommerce Lead
TS

Social Media And Performance Marketing

Techstalwarts Software Development Llp

0-1 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Job Title: Social Media and Performance Marketing Location: Mumbai No. of Positions: 2 Experience: 6 months to 1 year About Us: We are looking for a driven and creative Social Media and Performance Marketing specialist with a proven track record in executing successful social media campaigns. If you are passionate about optimizing performance across various social platforms and analyzing data to drive impactful results, we want you on our team. Position Overview: As a Social Media and Performance Marketing specialist, you will be responsible for executing paid social media campaigns, optimizing performance, and contributing to the overall digital strategy. Your role will involve driving engagement and conversions through a variety of social platforms, ensuring the effectiveness of campaigns, and providing actionable insights based on campaign performance data. Roles and Responsibilities: Execute and manage successful social media campaigns across platforms like Facebook Ads, Google Ads, LinkedIn Ads, and PPC. Develop and implement paid social strategies, including retargeting and performance tactics that drive results. Analyze campaign performance using analytic tools to measure KPIs and continually optimize campaigns. Create engaging and creative social content tailored for each platform while understanding platform algorithms and audience behaviors. Leverage marketing automation tools, CRM systems, and ad platforms for lead generation, retargeting, and building customer journeys. Work closely with both internal and external teams to ensure alignment on campaign goals, messaging, and timelines. Stay up-to-date with the latest social media trends, platform features, and industry best practices. Meticulous reporting and budget management to ensure brand consistency and maximize ROI. Provide case studies and data to demonstrate successful campaigns and results. Skills and Qualifications: Proven hands-on experience in Social Media Marketing (SMM), Search Engine Marketing (SEM), Google Ads, Facebook Ads, LinkedIn Ads, and PPC. Strong analytical skills with experience using analytic tools to track, measure, and report on KPIs. Creativity in developing engaging content that resonates with the audience and adapts to platform algorithms. Familiarity with marketing automation, CRM systems, and ad platforms for lead generation, retargeting, and customer journeys. Excellent communication and collaboration skills to work effectively with cross-functional teams. Eagerness to stay updated on new platform features, social media strategies, and industry trends. Attention to detail in reporting, budget management, and ensuring brand consistency. Bonus experience in additional digital marketing channels like SEO and email marketing is a plus. If you're a passionate marketer looking to make an impact through performance-driven social media strategies in Mumbai, we d love to hear from you!

Social Media social media Performance Social Media Performance
BI

Graphics Designer

Brainvire Infotech

4-6 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Job Title: Graphics Designer Location: Mumbai Job Type: Permanent Education: Any Graduates / Any Post-Graduates Experience: 4 to 6 Years Openings: 1 Roles & Responsibilities: We are looking for a Graphics Designer to join our team, where you'll work closely with the Account, Project Management (PM), and Creative teams to produce digital creative assets across various platforms. The ideal candidate will have a strong understanding of design principles, a keen eye for detail, and experience in digital design for a variety of platforms. Key Responsibilities: Design Digital Creative Assets: Create digital designs for various formats such as display, paid social, native ads, and email that are in line with brand guidelines. Collaborate with Teams: Work closely with the Account, PM, and Creative team leads to understand campaign objectives, target audiences, and the overall creative strategy. Innovative Concepts & Solutions: Generate innovative design concepts and solutions that can be templatized to elevate the brand s presence across multiple digital platforms. Optimize for Different Platforms: Ensure all designs are optimized for multiple platforms, including desktop, mobile, and tablet, and are responsive across devices. A/B Testing & Optimization: Assist in creating multiple design variations for A/B testing and optimization of ad performance. Continuous Improvement: Continuously analyze ad performance data and make design tweaks based on analytics and feedback to improve results. Creative Design Within Templates: Work creatively while adhering to established design templates to ensure consistency. Team Collaboration: Be a team player and actively contribute to creative brainstorming and project discussions. Required Skills & Qualifications: Proven Experience: 5+ years of proven experience as a Graphic Designer, Digital Designer, or in a similar role with a focus on digital display banners, paid social content, and email marketing. Design Tools Proficiency: Expertise in Figma, Adobe Creative Suite (Photoshop, Illustrator, XD, etc.), and other relevant design tools. Motion Design: Experience with After Effects and motion design is a plus. Web Design & Animation: Knowledge of HTML5 and CSS for banner animation and web design is a plus. Strong Design Principles: Solid understanding of typography, color theory, visual composition, and design best practices for digital platforms and ad specifications. Collaborative Approach: Ability to work well within a team environment and communicate effectively across teams. User Engagement & Conversion: Experience creating designs that drive user engagement and conversion. Problem-Solving: Strong problem-solving skills and attention to detail to overcome creative challenges. Personal Qualities We re Looking For: A sense of curiosity and eagerness to learn and stay updated with design trends. A desire to problem-solve and find creative solutions to design challenges. A positive and optimistic attitude towards challenges. Proactiveness in taking ownership of design tasks and pushing creative boundaries. A desire to connect and communicate with people collaboration is key to success in this role. Skills Required: Graphic Designing Good Communication Creative Problem-Solving Qualification : Any Graduate / Post Graduate

Graphics Designer Graphics Designer Full-Time Graphic design
IF

Product Manager-mutual Fund

Idfc First Bank

2-5 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Job Requirements Role/Job Title: Product Manager-Mutual Fund. Function/Department: Wealth, Retail Liabilities. Job Purpose: This role also involves managing relationships with business partners, AMCs, and third-party product providers ideating on product opportunities and building financial planning models. Roles & responsibilities: Onboarding of new products (MF, PMS,AIF) by way of evaluation, due diligence, suitability, commercials, sales & operational processes Relationship management with business partners, AMCs, Third Party product providers Ensure legal & compliance requirements with respect to investment products are met. Attend fund manager calls and provide input where ever necessary. Ideate on opportunities to enhance the product basket. Maintain top standards of internal and external communication. Automate Excel sheets and build models on financial planning. Collate and update Weekly/Monthly reports and presentations. Secondary Responsibilities: MIS & platform enhancements Satisfactory regulatory audits Run campaigns and assist in Investor education programs. Managerial & leadership responsibilities: Self-starter Motivated and hard-working In-depth knowledge of investment products across asset classes Skills Required: Strong knowledge on mutual funds and portfolios (PMS/AIF is a bonus) Excellent verbal and written communication Education Qualification: Post-graduation: Any Experience: 2 5 years Industry Banking/ Wealth Management / AMC Functional Area Products

Manager Product manager Mutual Fund manager Mutual fund
SY

Front Office Analyst

Synechron

3-7 Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Job Description: We are looking for a Murex Back Office Specialist with 3 to 7 years of experience, specializing in back-office processes and handling accounting issues. The ideal candidate will have a strong understanding of the Murex platform, particularly the Back Office (BO) stream, and possess expertise in managing post-trade processes, deal validation, nostro settlements, and accounting. As a Murex Back Office Specialist, you will be responsible for supporting key back-office functions, ensuring accurate deal validation, cashflow monitoring, settlement processing, and managing accounting configurations in the Murex platform. Responsibilities: Back Office & Accounting Management: Handle and resolve back-office and accounting issues, including managing change requests. Support with workflow handling, OSP rights, and usage for different asset classes. Business Requirements & Documentation: Prepare business requirement documents and manage developers for changes. Design layouts and pricing templates as per business requirements. Testing & Issue Resolution: Conduct test case executions, manage user testing, and implement system changes. Troubleshoot and debug issues, providing clear explanations to stakeholders. Configuration & Post-Trade Processing: Develop and configure OSP, settlement instructions, and accounting configurations for various products. Oversee deal validation, cashflow position monitoring, and nostro settlements. Reporting & Documentation: Generate reports and leverage OSP, static data, and deal bookings for testing and issue resolution. Manage confirmation and settlement documents, ensuring they are properly configured. Technical Skills & Qualifications: Capital Markets Knowledge: Strong understanding of capital markets and the trade life cycle. Murex BO Stream Knowledge: Hands-on experience with the Murex BO stream, especially in deal validation, cashflow position monitoring, nostro settlements, accounting, and OSP handling. SQL & Mx-Excel: Proficiency in SQL and Mx-Excel for testing, troubleshooting, and reporting. Post-Trade Rules & Configuration: Understanding of post-trade rules, document generation, and Swift/RTGS settlements in Murex. Asset Classes: Exposure to major asset classes and an understanding of how Murex handles these processes. Experience: 3 to 7 years of hands-on experience working with Murex in back-office processes. Proficiency in settlements, accounting, and configuration management in Murex. Experience with OSP, settlement instructions, and accounting configurations for various products. Synechron s Diversity & Inclusion Statement: Diversity and Inclusion are integral to Synechron's culture. We foster an environment where everyone is respected and valued. As an equal-opportunity employer, we encourage applicants from all backgrounds to apply. We are committed to ensuring our workforce is diverse, offering flexible work arrangements, internal mobility, and opportunities for development.

Office Front Office Analyst Full-Time Financial Markets
MS

Market Risk Lead

Msci

12+ Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Position: Analytics Client Service Manager Location: Mumbai Department: Client Coverage Global Client Service Team About the Role We are looking for a seasoned Analytics Client Service Manager to join our Client Coverage team in Mumbai. The Global Client Service team at MSCI consists of experienced financial professionals who provide first-level support to our global client base. This team is responsible for handling a broad range of queries related to methodology, product usage, interpretation, and technical aspects across our analytics and benchmark product suite. The team engages with clients primarily through email and phone and works closely with Sales, Consultants, and internal teams to ensure seamless client engagement and satisfaction. Key Responsibilities Team Leadership and Development Recruit, onboard, and coach team members, equipping them with the skills and product knowledge they need to succeed. Establish clear performance expectations and conduct regular performance evaluations. Foster a culture of collaboration, continuous learning, and positive team dynamics. Client Relationship Management Develop strong, trust-based relationships with clients to understand their evolving needs and business goals. Serve as the escalation point for complex client issues, ensuring swift and effective resolution. Maintain regular communication with clients, providing proactive updates, gathering feedback, and ensuring overall satisfaction. Service Delivery Oversight Manage the delivery of analytics support services, ensuring all client requests are addressed promptly and with the highest quality. Establish and refine standard operating procedures (SOPs) to maintain service consistency. Track and analyze service performance metrics to identify trends, gaps, and areas for improvement. Product Expertise and Knowledge Sharing Ensure the team maintains deep product knowledge, enabling them to confidently advise clients on the optimal use of MSCI s analytics tools. Organize regular training and knowledge-sharing sessions to keep the team up to date. Stay informed on product enhancements and industry trends to ensure the team provides relevant and value-driven support. Reporting and Insights Generate regular performance reports, tracking key service metrics and client satisfaction scores. Provide actionable feedback based on client interactions to internal teams, helping shape product and service improvements. Present insights and strategic recommendations to senior management to continuously enhance the client service function. Strategic Operations and Process Optimization Develop and execute strategic plans aimed at enhancing the client service offering. Identify and implement process improvements to increase efficiency and elevate client experience. Ensure alignment between team objectives, broader MSCI goals, and client needs. Skills and Experience That Drive Success 12+ years of professional experience, including proven experience in client service roles, ideally within analytics or related industries. Excellent English communication skills both written and verbal with the ability to convey complex information clearly and persuasively. Strong presentation and report-writing capabilities. Strong execution skills, with the ability to monitor and manage team performance using reports, dashboards, and other tracking tools. Analytical mindset with strong problem-solving abilities, particularly in numerical analysis using Microsoft Excel. Hands-on experience managing escalations and resolving complex client issues effectively. Demonstrated people management experience, with the ability to lead large teams and oversee service delivery operations. A Bachelor s degree in Finance, Engineering, Mathematics, Statistics, Economics, or a related field. Professional certifications like CFA or FRM are a plus. About MSCI At MSCI, our mission is to power better investment decisions. With over 50 years of expertise in research, data, and technology, we provide critical decision-support tools to the global investment community. Our innovative, research-enhanced solutions empower clients to understand risk, optimize performance, and build better portfolios. Competitive compensation packages and comprehensive benefits designed to support your financial security, health, and well-being. Flexible work options, advanced technology, and collaborative office environments. A culture that encourages innovation, accountability, and experimentation. A global community of talented colleagues who inspire, support, and collaborate to drive innovation and deliver client value. A structured Global Orientation Program, along with continuous access to learning platforms like Learning@MSCI and LinkedIn Learning Pro, plus tailored development opportunities. Multi-directional career paths, offering both vertical growth and lateral opportunities within MSCI. A commitment to diversity, equity, and inclusion, championed through our Employee Resource Groups including All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and the Women s Leadership Forum. At MSCI, you will join a team of curious, innovative, and entrepreneurial minds who are passionate about driving meaningful change in the investment industry. This is where you can push boundaries, challenge yourself, and exceed expectations for yourself, our clients, and our industry. Qualification : A Bachelors degree in Finance, Engineering, Mathematics, Statistics, Economics, or a related field. Professional certifications like CFA or FRM are a plus.

Market Risk Market Risk Lead Full-Time

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