Performance Improvement Jobs in Chennai

Ecommerce Executive / Specialist Department: Ecommerce Location: Chennai Type: Full-time Overview We are seeking a results-driven Ecommerce Executive/Specialist to manage Zebronics online category portfolio across multiple marketplaces. The role focuses on driving sales growth, improving product visibility, executing campaigns, and ensuring operational efficiency across platforms such as Amazon, Flipkart, and other e-commerce channels. The ideal candidate combines analytical skills with strong operational execution to manage multiple SKUs and categories effectively. Key Responsibilities Manage Zebronics category portfolio across e-commerce platforms, ensuring high product visibility and sales performance. Develop and execute platform-specific sales strategies to drive conversions, traffic, and category growth. Coordinate with platform category managers to plan and execute promotions, deals, and campaigns aligned with business goals. Maintain product data accuracy across platforms, updating specifications, images, and new product launches. Monitor and improve content scorecards as per platform guidelines to enhance product visibility and rankings. Plan and implement pricing strategies, discounts, and seasonal campaigns to maximize sales and profitability. Track category-level P&L, analyze spend versus ROI, and ensure profitability while achieving sales targets. Collaborate with finance teams to reconcile claims, commissions, and promotional spends with marketplaces. Analyze sales data, traffic, conversion rates, and platform metrics to identify trends, opportunities, and areas for improvement. Prepare and present weekly/monthly performance reports with insights on sales, growth, and competitive benchmarking. Recommend strategic adjustments to improve revenue and operational efficiency. Work closely with marketing, inventory, finance, and logistics teams to ensure smooth campaign execution and stock management. Liaise with marketplace representatives to resolve operational issues and ensure compliance with platform SLAs and policies. Required Skills & Competencies Strong knowledge of category management, product listing, and e-commerce operations across multiple platforms. Proven experience managing multiple SKUs and ensuring operational efficiency in a fast-paced e-commerce environment. Proficiency in MS Excel (Pivot Tables, VLOOKUP, Data Analysis) for reporting and performance tracking. Strong communication and stakeholder management skills. Ability to multitask, prioritize, and manage multiple projects simultaneously. Analytical mindset with a deep understanding of online consumer behavior and sales funnel optimization.

Position: Quality Analyst Location: Chennai Designation: Quality Analyst Education: Any Graduate Job Description Call Auditing: Perform random audits on a specified number of calls daily to ensure compliance with quality standards. Feedback & Improvement: Provide timely, constructive feedback to agents, highlighting areas for improvement. Data Analysis: Conduct thorough data analysis to identify trends and take corrective actions to enhance process efficiency. Action Plan Development: Create and implement action plans to improve overall quality scores and team performance. Candidate Profile Experience: 1-4 years of experience in call auditing or as a Quality Analyst in a BPO/Call Center environment. Skills Excellent communication skills (multilingual skills are a plus). Strong analytical and problem-solving abilities to improve processes. Preference: Immediate joiners are highly preferred. Qualification : Any Graduate

Job Title: General Manager Quality / Safety (QEHS) Location: Chennai Experience: 15 25 years Education: B.E. / B.Tech / M.E. / M.Tech with QEHS Certification Job Summary We are looking for a seasoned professional to lead the Quality, Environment, Health & Safety (QEHS) functions across our organization. The role involves developing, implementing, and overseeing safety initiatives, compliance programs, training modules, and quality policies to ensure a safe and compliant work environment across infrastructure and project sites. Key Responsibilities Lead the organization s QEHS strategy, ensuring adherence to industry standards and regulatory requirements. Oversee all EHS (Environment, Health & Safety) activities, including safety audits, risk assessments, and incident investigations. Drive safety initiatives, enforce safety policies, and maintain a culture of continuous improvement in safety performance. Design and implement safety training programs for employees and contractors at all levels. Ensure statutory and regulatory compliance related to workplace safety and environmental standards. Collaborate with project, engineering, and operations teams to integrate safety and quality into every stage of the project lifecycle. Maintain and enhance the company s quality management systems and certifications (ISO, OHSAS, etc.). Monitor QEHS performance metrics and present regular reports to senior leadership. Manage and lead cross-functional teams during internal and external audits. Ideal Candidate Profile Engineering degree (B.E. / B.Tech / M.E. / M.Tech) with a recognized QEHS certification (e.g., NEBOSH, IOSH, ISO Lead Auditor, etc.). 15 25 years of experience in QEHS roles, with a strong background in infrastructure, construction, or renewable energy sectors. Proven managerial experience in leading safety initiatives, compliance programs, and safety culture development. In-depth knowledge of national and international safety standards and quality frameworks. Excellent leadership, training, communication, and team-building skills. Ability to handle multiple projects and stakeholders with a proactive and detail-oriented approach. Qualification : B.E. / B.Tech / M.E. / M.Tech with QEHS Certification

Job Title: Social Media Executive Experience Required: 1 3 Years Job Category: Support Location: Chennai Job Summary: We are looking for a creative, proactive, and detail-oriented Social Media Executive to elevate our brand s online presence. In this role, you ll manage content creation, posting, and engagement across all major platforms. You'll collaborate with internal teams, design impactful visuals, and track performance to optimize our social media strategy. Key Responsibilities: Design visually compelling posters and creatives for campaigns, events, and announcements. Script and create engaging short-form videos (Reels, Stories, YouTube Shorts, etc.) to showcase our brand and services. Manage and schedule daily posts across platforms such as LinkedIn, Instagram, Facebook, X (Twitter), and YouTube. Monitor social channels for messages, comments, and trends; respond or escalate as appropriate to ensure timely engagement. Collaborate with marketing, HR, sales, design, and leadership teams to source content and align messaging with company objectives. Track and analyze post and campaign performance; provide insights and recommendations for improvement. Stay updated on the latest social media trends, tools, and best practices in digital marketing. Required Skills & Qualifications: Bachelor s degree in Marketing, Mass Communication, Visual Design, or a related field. 1 3 years of experience in social media management and content creation. Proficiency in tools like Canva, Adobe Photoshop, Illustrator, or similar design platforms. Basic knowledge of video editing software (e.g., CapCut, Adobe Premiere Pro, InShot). Strong communication and interpersonal skills. Ability to manage multiple tasks, prioritize effectively, and work independently. Nice-to-Have: Experience managing paid social media campaigns. Familiarity with scheduling tools like Hootsuite, Buffer, or Meta Business Suite. A portfolio showcasing previous social media creatives and videos. Qualification : Bachelors degree in Marketing, Mass Communication, Visual Design, or a related field

Job Title: Chief Manager Strategy Location: Chennai Job Type: Full-Time | Permanent Experience Required: 6 to 10 Years Job Purpose: The Chief Manager Strategy will be responsible for formulating and executing long-term business strategies for TVS Credit, with a strong focus on market dynamics, strategic transformation, and M&A integration. The role includes leading high-impact, cross-functional strategic projects, enabling business turnarounds, and supporting new venture initiatives across the organization. Key Responsibilities: Develop and drive long-term strategic plans (5-year horizon) aligned with company goals, along with medium-term (2 3 years) milestones. Analyze industry trends, competitive landscape, and internal performance to define strategic priorities and business opportunities. Lead cross-functional collaboration with Product, Credit, Operations, Technology, Analytics, HR, and external partners to design and execute strategic initiatives. Conduct detailed market assessments in the NBFC sector to drive transformation across business, technology, organization, and regulatory domains. Translate strategic goals into quantifiable and actionable initiatives with measurable outcomes. Monitor global trends, customer behavior, and innovation in adjacent industries to identify disruptive opportunities and best practices. Collaborate with business transformation teams to ideate and implement new business models and ventures. Lead M&A integration efforts for newly acquired companies, ensuring seamless alignment across functions. Drive strategic projects with a horizontal impact across multiple business verticals and product lines. Travel frequently to Gurugram or other locations for M&A integration, stakeholder meetings, and project execution. Required Qualifications & Experience: MBA from a reputed B-School preferred. 5+ years of experience in Corporate Strategy, Strategic Planning, or Long-Range Planning, preferably in Banking/NBFC/Financial Services. Demonstrated experience in M&A integration, corporate transformation, and business modeling. Key Skills & Attributes: Strong strategic and analytical thinking with sound decision-making capability. Financially astute with deep business acumen and understanding of process improvement. Ability to synthesize complex data and convert it into actionable insights. Excellent executive presence and stakeholder management skills. Strong verbal and written communication; capable of presenting to senior leadership and clients. Proactive, self-driven, and results-oriented with the ability to manage ambiguity. Interest in technology trends and their application in business strategy. Excellent project management, prioritization, and cross-functional leadership skills. Ability to work under pressure and drive initiatives to completion in a fast-paced environment. Be a part of an innovative and rapidly growing organization where strategic thinking and impact-driven leadership are at the core. At TVS Credit, you will work on high-visibility projects that shape the future of our business and drive real results. Qualification : MBA from a reputed B-School preferred

Material & Supply Chain Planner Location: Chennai About the Team The Supply Chain Team at ZF plays a crucial role in ensuring the smooth availability of materials for manufacturing operations. By optimizing inventory levels, enhancing supplier performance, and ensuring timely delivery, the team supports uninterrupted production, cost efficiency, and customer satisfaction. Role Overview As a Material & Supply Chain Planner, you will lead end-to-end planning of material supply chains to meet production and customer demands effectively. You will manage master data, purchase orders, SAP updates, supplier capacities, and coordinate deliveries, inventory, and warehouse operations to drive efficiency and compliance. Key Responsibilities Plan and manage the complete material supply chain lifecycle to meet production schedules and customer requirements. Maintain and update master data, purchase orders, and SAP systems in alignment with demand forecasts and supplier capacity. Monitor delivery performance, analyze inventory levels, and optimize stock to achieve cost and efficiency targets. Coordinate customer schedules, dispatch planning, and support warehouse infrastructure needs. Drive supplier performance improvements focusing on on-time delivery, lead time reduction, and quality adherence. Ensure compliance with Quality Management Systems (QMS), Health, Safety, and Environment (HSE) standards. Support new product development through effective supply chain collaboration. Candidate Profile Bachelor s degree in Engineering or related field. 4 8 years of experience in material planning or supply chain management. Strong knowledge of logistics, inventory management, and supplier coordination. Proficient in SAP/ERP systems and skilled in data analysis and problem-solving methodologies (8D, Pareto, Root Cause Analysis). Excellent communication and interpersonal skills with a strong command of English. Proficient in MS Office applications. Familiarity with ISO/TS 16949 standards is preferred. Ability to work collaboratively across functions and drive operational efficiency. Innovative Environment: Be part of a forward-thinking organization committed to supply chain excellence. Diverse & Inclusive Culture: Work in a respectful and inclusive workplace that values diversity. Career Development: Benefit from structured training, career growth opportunities, and global exposure. Global Presence: Collaborate with international teams and contribute to global projects. Sustainability Focus: Participate in eco-friendly initiatives and sustainable supply chain practices. Employee Well-being: Enjoy comprehensive benefits, work-life balance, and a supportive work culture. Join Us Become a vital part of the ZF team as a Material & Supply Chain Planner and help us shape the future of mobility. Apply now! Our Commitment to Diversity, Equity & Inclusion (DEI) At ZF, we strive to foster an inclusive culture where diversity is celebrated and barriers are removed, enabling all employees to realize their full potential. This commitment is embedded in how we operate and innovate, driving our legacy forward. Qualification : Bachelors degree in Engineering or related field

Technical Lead Location: Chennai About the Team Join our dynamic Central R&D team at CVS, driving innovation in product digitalization and vehicle intelligence. We develop advanced solutions for truck, bus, and trailer OEMs, addressing both onboard systems and offboard cloud-based platforms (SaaS & PaaS). Our mission focuses on: Connecting vehicles Ensuring cybersecurity Mastering vehicle architecture Diagnosing vehicles Extracting actionable intelligence Role Overview As a Technical Lead, you will design, develop, and deploy scalable, cloud-native applications leveraging AWS Serverless technologies and container orchestration. You will architect and maintain RESTful APIs and microservices, ensuring robust, maintainable software solutions. Collaboration, innovation, and technical leadership are core to this role. Key Responsibilities Architect and build scalable applications using AWS Serverless services such as Lambda, API Gateway, DynamoDB, and container platforms like ECS, EKS, and Fargate. Develop and maintain RESTful APIs and microservices with .NET Core and Entity Framework. Write clean, maintainable, and efficient code in Node.js, JavaScript, C#, React JS, or React Native. Design data models for SQL and NoSQL databases to optimize application performance. Apply Object-Oriented Analysis and Design principles to software development. Implement multi-threading and messaging patterns to build resilient distributed systems. Collaborate in an Agile environment using Git for version control. Participate in code reviews, architecture discussions, and drive continuous improvement initiatives. Candidate Profile Bachelor s or Master s degree in Computer Science, Engineering, or a related field. Minimum 6+ years of hands-on experience in software development. Strong expertise in AWS cloud technologies and cloud-native application design. Proficient in one or more: Node.js, JavaScript, C#, React (JS/Native). Experience with REST APIs, microservices architectures, and distributed systems. Familiarity with software design patterns, messaging systems, and scalable architecture. Excellent problem-solving skills with a passion for delivering optimized business solutions. Innovation & Technology Leadership: Work at the cutting edge of technology in an environment that fosters creativity and growth. Diverse & Inclusive Culture: Thrive in a workplace that values diversity, equity, and collaboration. Career Development: Access structured training, career advancement paths, and global project exposure. Global Presence: Collaborate with international teams on state-of-the-art driveline and chassis technology projects. Sustainability Focus: Contribute to eco-friendly innovations and sustainable business practices. Employee Well-being: Benefit from health programs, flexible work arrangements, and supportive work-life balance. Join Us Take the lead in shaping the future of mobility with ZF. Apply now for the role of Technical Lead and be part of our innovative journey! Our Commitment to Diversity, Equity & Inclusion (DEI) At ZF, we are committed to fostering an inclusive culture where diversity is celebrated. We remove barriers so every employee can achieve their full potential. This vision guides how we operate, innovate, and shape the future of mobility. Qualification : Bachelors or Masters degree in Computer Science, Engineering, or a related field

Shift Incharge Production Location: Chennai Experience: Minimum 5+ years Qualification: BE / Diploma Mechanical / Plastics / CIPET Industry: Polymer Auto-Components Job Description: As a Shift Incharge Production, you will be responsible for overseeing and managing the daily production activities on your shift, ensuring targets are met with quality and efficiency. You will collaborate closely with the Section Incharge, Maintenance, and Quality teams to optimize plant operations and maintain safety standards. Key Responsibilities: Participate in daily review meetings with the Section Incharge to understand production targets, in-house rejection (IHR) targets, maintenance schedules, and discuss any deviations. Analyze previous shift/day production performance; compare against targets and plan corrective actions to recover losses. Develop and implement a work plan for production activities aligned with daily production requirements. Oversee the end-to-end production process including all cell operations to ensure achievement of production targets. Identify and control production bottlenecks to maximize plant efficiency. Resolve operational issues impacting production capacity; escalate critical problems to the Section Incharge. Coordinate with maintenance teams to prioritize maintenance requests minimizing machine downtime and limiting breakdowns to 3-4%. Monitor actual production versus scheduled production; analyze deviations and implement corrective measures. Track consumables usage per product unit to optimize utilization and control manufacturing costs. Analyze daily in-house rejection (IHR) data, identify root causes, and support implementation of corrective actions to reduce wastage. Implement process improvements suggested by supervisors and participate in Kaizen and continuous improvement initiatives. Provide inputs for improving plant operating procedures to enhance quality and system performance. Ensure proper documentation and maintenance of QMS records, logbooks, safety documents, and other production data. Report and investigate all HSSE incidents; ensure timely execution of preventive actions. Conduct regular training and safety talks for production staff and contract workforce on HSSE, legal, environmental, and fire safety compliance. Facilitate internal and external audits to ensure compliance with all applicable production, environmental, health, and safety regulations. Job Requirements: BE / Diploma in Mechanical, Plastics, or CIPET. Minimum 5 years of experience in production, preferably in Polymer Auto-Components manufacturing. Strong knowledge of production planning, quality control, and maintenance coordination. Familiarity with HSSE standards and compliance. Proven ability to lead teams, manage workflows, and resolve operational challenges. Qualification : BE / Diploma in Mechanical, Plastics, or CIPET

Manager, Country Operations (India) Location: Chennai, India Team: Teleport (AirAsia's logistics arm) Focus: Air Freight Operations, Ground Handling & 3PL Coordination Teleport is reimagining logistics across Asia. Every day, we move cargo through 100+ airports fast, secure, and efficiently. Our goal? Be the go-to end-to-end delivery solutions provider in Asia. To do that, we need leaders who thrive in a fast-paced, startup-like culture. About the Role We're looking for a hands-on Country Operations Manager to take ownership of our air cargo operations in India. You ll lead day-to-day operational performance, work closely with Cargo Terminal Operators (CTOs), ground handling teams, customs, and 3PLs, and act as the key link between strategy and execution. This is a dynamic, multi-disciplinary leadership role with a strong focus on process improvement, stakeholder engagement, and operational excellence. What You'll Be Doing A Day in the Life Operations Management Oversee daily air freight operations: loading, unloading, handling Ensure shipments (including hazardous goods) comply with all legal & safety regulations Conduct toolbox meetings, weekly/monthly ops reviews, and lead operational briefings Maintain SLA adherence for shipment movement and handover Performance & Process Improvement Monitor key KPIs and operational costs (fuel, packaging, etc.) Drive productivity optimization through staffing, capacity, and resource planning Lead new initiatives to reduce CPP (cost per parcel) and enhance delivery timelines Analyze fleet/community budgeting and forecast volumes to scale delivery capacity Stakeholder & Partner Engagement Coordinate with CTOs, airport authorities, freight forwarders, and internal departments Onboard and manage 3PL vendors with performance tracking Respond to customs-related inquiries and ensure timely, compliant declarations Team Leadership & Training Resolve staff conflicts, motivate teams, and handle feedback loops Design and roll out training/coaching programs for ground teams and couriers Implement safety and compliance initiatives to maintain operational integrity What You Need to Succeed Must-Have Skills Excellent communication and interpersonal skills (English fluency required) Strong data accuracy and reporting skills Proficiency in Microsoft Office and operational software High attention to detail accuracy is non-negotiable Hands-on experience leading logistics or operations teams Leadership Style We Value Willing to roll up your sleeves lead by example Biased for action speed > perfection Transparent, proactive communicator Goal-focused, flexible on execution People-first mindset we treat our team with respect and empathy At Teleport by AirAsia, we don t just move cargo we move fast, solve hard problems, and build the future of logistics across Asia. You ll get the chance to lead meaningful projects, work with cross-functional teams, and shape the country-level operations strategy. We embrace diversity and are proud to be an equal opportunity employer. Everyone is welcome here. Apply now and help us change how Asia delivers.

Position: Senior Java/AWS Engineer Work Type: Onsite Location: Chennai, Tamil Nadu, India About Fiserv: Calling all innovators find your future at Fiserv. We are a global leader in Fintech and payments, moving money and information in ways that move the world. We connect financial institutions, corporations, merchants, and consumers millions of times a day quickly, reliably, and securely. Every time you swipe a credit card, pay via a mobile app, or withdraw money, Fiserv is involved. If you want to make an impact on a global scale, come make a difference with us. About Your Role: As a Senior Java/AWS Engineer (Application Development Sr Professional II), you will join a dynamic team creating solutions that make financial transactions seamless and secure. You ll design, develop, and maintain applications aligned with client needs, leveraging the latest technologies. What You ll Do: Lead design, development, and implementation of software applications to support Fiserv s business objectives. Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. Code, test, and debug applications to ensure optimal performance and reliability. Mentor and provide technical guidance to junior developers. Participate in continuous improvement and Agile development processes. Responsibilities may evolve as needed to meet business demands. Experience You ll Need: 4+ years in application development. 2+ years experience in Java, C, C#, C++, or similar programming languages. 2+ years working with SQL databases. 2+ years with cloud services like AWS, Azure, or GCP. 2+ years of experience with CI/CD pipelines and DevOps practices. 2+ years experience working in Agile methodologies. Equivalent combination of education and related experience considered. Experience That Would Be Great to Have: Extensive Java programming and object-oriented design experience (+8 years). Expertise in Spring Boot, Spring JDBC, and Spring ecosystem. Experience in microservices and batch application development. Strong understanding of AWS cloud services, Docker, and Infrastructure as Code (Terraform). Proficient with Git and CI/CD pipelines (especially GitLab pipelines). Solid grasp of software development principles and best practices. Bachelor s or Master s degree in Computer Science or related field (or equivalent practical experience). Excellent communication, collaboration, leadership, problem-solving, debugging, and troubleshooting skills. Experience migrating COBOL mainframe batch applications to AWS (nice to have). Past mainframe background helpful but not required. Qualification : Bachelors or Masters degree in Computer Science or related field (or equivalent practical experience).

Position: Automation Engineer Quality Assurance (Sr Professional I) Work Type: Onsite Location: Chennai, Tamil Nadu, India About Fiserv: We re Fiserv, a global fintech and payments leader, moving money and information millions of times a day securely, quickly, and reliably. From swiping credit cards to mobile payments and ATM withdrawals, we power financial transactions worldwide. Join us and make a global impact. Role Overview: As a Quality Assurance Engineer - Sr Professional I, you will play a vital role in ensuring the quality, performance, and reliability of our software products. You will collaborate closely with development and product teams, contributing to quality assurance best practices, automated testing, and continuous process improvements. This role offers an opportunity to significantly impact product quality and user experience. Key Responsibilities: Execute detailed quality assurance testing for software applications. Develop and implement thorough test plans, test cases, and test scripts. Collaborate with cross-functional teams to identify, document, and resolve software defects. Apply QA best practices to ensure high-quality deliverables. Contribute to the design, development, and maintenance of automated testing frameworks and scripts. Participate in peer code and test plan reviews. Support continuous improvement initiatives in QA processes. Responsibilities may be adjusted as needed. Required Experience & Skills: 4+ years of experience in software quality assurance. 2+ years of experience in automation testing. 2+ years of experience in performance testing. 2+ years working within Agile development methodologies. Equivalent combinations of education and experience considered. Preferred Qualifications: Experience with automated testing tools and frameworks. Familiarity with CI/CD tools and pipelines. Knowledge of security testing practices. Understanding of software development lifecycle (SDLC) models. Relevant certifications in software testing methodologies are a plus.

Position: Automation Testing Engineer Work Type: Onsite Location: Chennai, Tamil Nadu, India About Fiserv: Fiserv is a global leader in fintech and payments, moving money and information millions of times daily quickly, reliably, and securely. Whether you swipe a credit card, pay via mobile app, or withdraw cash, Fiserv plays a key role. Join us to make a meaningful impact on a global scale. Role Overview: As a Quality Assurance Engineering Lead, you will be instrumental in maintaining the highest standards of software quality and performance. You will lead a talented QA team, shape testing strategies, collaborate closely with development and product teams, and drive continuous improvements to ensure our solutions are reliable and exceed client expectations. What You'll Do: Lead and manage a team of QA professionals to deliver top-quality software solutions. Develop and implement comprehensive test strategies, plans, and frameworks. Identify, report, and track software defects through to resolution. Collaborate with development and product teams to improve quality assurance practices. Mentor junior QA members to ensure best practices and high standards. Drive continuous improvement initiatives within the QA team and processes. Experience You'll Need: 4+ years of experience in software quality assurance. 2+ years of experience leading QA teams. 2+ years of experience in automation testing. 2+ years of experience in performance testing. 2+ years of experience working in Agile environments. Equivalent combinations of education, experience, and/or military background may be considered. Experience That Would Be Great to Have: Hands-on experience with automated testing tools. Knowledge of CI/CD pipelines and tools. Familiarity with security testing practices. Understanding of software development lifecycles. Certifications in software testing methodologies (e.g., ISTQB, CSTE).

Job Title: Head (Global) After Implementation Support Location: Chennai, India Experience: 20 25 Years Qualification: Engineering Degree or Equivalent Role Overview: We are looking for an accomplished leader to head our Global After Implementation Support function. This critical role demands extensive experience in managing large-scale customer support operations for complex software products, preferably within HR or SaaS domains. The successful candidate will be responsible for delivering exceptional support services to a global customer base, driving operational excellence, and fostering continuous improvement in customer experience. Key Responsibilities: Lead and manage a large global support organization, including L2 and L3 teams, servicing over 250 customers worldwide. Oversee multiple teams: Product Team: Responsible for product design, architecture, engineering, and strategic vision. Implementation Team: Works closely with clients during installation, training, and the entire implementation lifecycle. Global Support Team: Handles customer queries, bug fixes, and change requests post-implementation. Managed Services (HRP Product Line): Operates payroll and other HR services for clients, comprising approximately 700 employees. Ensure timely resolution of issues in line with agreed Service Level Agreements (SLAs). Review and prioritize change requests, escalations, service requests, and monitor overall customer satisfaction. Establish and enforce global standards for operations, including ticket management, status reporting, customer communities, and issue deflection mechanisms. Act as the Voice of the Customer by identifying and driving necessary changes to product features and internal processes that enhance customer experience and operational efficiency. Forecast demand and build a high-performing team through recruitment, development, and retention of talent. Lead initiatives to improve product technical stability, proactively managing recurring issues and enhancing overall product reliability and performance. Optimize operational profitability, ensuring efficient resource utilization while maintaining sold margins. Collaborate closely with product development and implementation teams to ensure a seamless and consistent customer journey. Maintain compliance with ITIL best practices and adhere to stringent data security protocols. Qualifications & Experience: 20 to 25 years of professional experience, including at least 10 years in senior leadership roles managing customer support or after-sales service functions. Minimum 15 years in customer-facing roles with extensive experience in customer support for complex software products. Strong background in HR products or SaaS environments supporting high-volume case loads is highly preferred. Proven track record in managing and scaling large teams (100+ members). Exceptional communication, leadership, and stakeholder management skills. Ability to lead cross-functional teams across multiple geographies and cultures. Ideal Candidate Attributes: Strategic thinker with a customer-first mindset. Strong operational focus with a hands-on approach to problem-solving. Experienced in driving organizational change and process improvements. Skilled at balancing customer satisfaction with business objectives. Adept at forecasting demand and managing resources efficiently. Qualification : Engineering Degree or Equivalent

Job Title: Senior Executive Payroll Location: Chennai, India Experience: 5 to 9 Years Qualification: B.Com / M.Com / MBA (or related field) Job Summary: We are seeking a detail-oriented and reliable Senior Executive to manage end-to-end payroll processing for our India operations. The ideal candidate will have strong expertise in Indian payroll compliance, statutory regulations, and payroll software, coupled with excellent documentation and communication skills. Key Responsibilities: Execute full-cycle payroll processing accurately and on time. Collect, verify, and process timesheet data and other payroll inputs. Enter payroll and administrative data into relevant databases and software systems. Calculate wages, benefits, tax deductions, commissions, and other payroll components. Prepare and process employee paychecks and cash deposits. Maintain comprehensive and accurate payroll records and documentation. Respond promptly to payroll-related inquiries and resolve any issues or discrepancies. Perform regular payroll reconciliations to ensure data integrity. Prepare payroll-related financial reports for accounting and auditing purposes. Handle payroll tax lodgments in compliance with state-wise capping limits. Calculate termination payments, including annual leave, long service leave, and redundancy payouts. Generate periodic payroll reports for review by the Team Leader. Required Skills & Competencies: Proficiency in Indian payroll statutory requirements, including ESI, Tax, Form 16, 80C deductions, and related compliance. Strong documentation and Excel skills for accurate data management and reporting. Experience working with payroll software and related systems. Excellent problem-solving abilities and effective communication skills (both written and verbal). High reliability, integrity, and ability to maintain confidentiality. Flexibility to work in shift timings as required. Qualifications: Bachelor s or Master s degree in Commerce, Business, or a related field; MBA preferred. 5 to 9 years of hands-on experience managing India payroll processes and statutory compliance.

Position Title: Automation QA Engineer Location: Chennai, India Employment Type: Full-time Job Summary Synechron is seeking a detail-oriented and experienced Automation QA Engineer to join our dynamic team in Chennai. In this role, you will design, develop, and execute automated tests to ensure the delivery of high-quality software. You'll collaborate closely with development and QA teams in an Agile environment and play a key role in maintaining robust, scalable test frameworks using Playwright, Selenium, and modern programming languages. Key Responsibilities Develop and maintain automated test scripts using Playwright and Selenium. Perform functional, regression, and basic performance testing. Identify, log, and track software defects; work with development teams to resolve issues. Collaborate with cross-functional teams to ensure seamless integration of testing into the CI/CD pipeline. Participate in Agile ceremonies, sprint planning, reviews, and retrospectives. Provide input on test strategies, cases, and QA process improvements. Required Skills Strong hands-on experience with Playwright. Proficiency in at least one language: TypeScript, JavaScript, Java, or Python. Solid understanding of test automation frameworks, tools, and best practices. Experience with Selenium and test automation using Java (preferred). Familiarity with CI/CD tools (e.g., Jenkins, GitLab CI). Skilled in test management and defect tracking tools such as JIRA. Knowledge of software testing methodologies and SDLC. Excellent problem-solving skills and keen attention to detail. Experience Requirements Minimum 6 years of experience in automation testing. Prior experience with Selenium and Java. Experience working in Agile teams and contributing to end-to-end QA processes. Day-to-Day Activities Write and execute automated test scripts for web and API applications. Maintain test codebase and troubleshoot automation failures. Review test cases, contribute to documentation and QA process enhancements. Collaborate with developers, business analysts, and QA peers to ensure test coverage. Stay updated on emerging testing tools and practices. Qualifications Bachelor s degree in Computer Science, Engineering, or a related field. Soft Skills Strong communication and collaboration abilities. A proactive mindset and a solution-driven approach. Ability to work well in a team and prioritize tasks effectively. Commitment to quality and continuous improvement. Diversity & Inclusion at Synechron At Synechron, we value diverse perspectives and an inclusive workplace. Through our "Same Difference" DEI initiative, we foster a respectful, supportive environment where everyone can thrive. We encourage applicants from all backgrounds and identities to apply. Our culture supports continuous learning, flexible work arrangements, mentoring, and internal career mobility. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Your Impact In this role, you will be responsible for monitoring key performance indicators (KPIs) and service level agreements (SLAs) to assess the effectiveness of accounting operations and drive continuous improvements in performance. You will ensure compliance with accounting standards (GAAP) and internal controls while driving enhancements in the financial reporting process. Your main responsibilities will include: Analyzing performance data to identify trends, root causes of inefficiencies, and areas for improvement, fostering a culture of accountability and performance excellence. Ensuring that the accounting shared services team consistently meets or exceeds performance expectations. Identifying and leading opportunities for automation, standardization, and process redesign, utilizing methodologies like Lean, Six Sigma, or other process improvement frameworks. Leading, coaching, and mentoring a high-performing accounting shared services team, promoting a continuous improvement mindset. Building and maintaining a vibrant, collaborative community through inspirational leadership, and leading the team through complex challenges and dilemmas to advance the function s agenda. Developing and delivering training programs and resources that empower the team to innovate and refine accounting processes continuously. Your Growth You will be part of our Global Finance Operations & Transformation team, based in Chennai. As the site leader, you will have responsibility for overseeing a team of 300+ colleagues. Your role will be pivotal in revolutionizing our accounting operations, driving transformation, and leading a high-performing team toward sustained excellence in financial operations.

Operations Head Manufacturing Location: Chennai Mission: We are seeking an experienced Operations Head to lead and manage standardized manufacturing and production methods. The ideal candidate will drive continuous improvement initiatives, ensure operational excellence, and align resources to meet both short-term and long-term business goals. Key Responsibilities: Safety & Compliance: Ensure adherence to Health, Safety, and Environment (HSE) regulations and 5S principles. Oversee incident reporting and take corrective actions as required. Serve as the legal responsible authority in case of accidents. Quality & Process Excellence: Enforce compliance with quality systems, processes, and procedures to maintain high product standards. Ensure proper implementation of standardized work and best manufacturing practices. Production & Resource Management: Oversee production performance and productivity, optimizing the use of human and technical resources. Manage load vs. resource balance based on the Master Production Schedule (MPS) and customer requirements. Contribute to production planning and execution. People & Leadership Development: Lead and develop a high-performing team, ensuring alignment with company objectives. Define and implement training programs to enhance competencies. Drive employee engagement, performance management, and recognition programs. Continuous Improvement & Digitalization: Lead Lean Manufacturing and Operational Excellence initiatives to drive cost efficiency and performance improvements. Implement digital tools to enhance manufacturing efficiency and data-driven decision-making. Stakeholder & Change Management: Act as a key liaison between cross-functional teams, ensuring seamless operations and effective communication. Lead change management initiatives and drive cultural transformation within the plant. Key Competencies: Manufacturing Management & Operational Performance Lean & Continuous Improvement (Kaizen, Six Sigma) Supply Chain & Production Planning Digital Acumen & Data-Driven Decision Making Health & Safety Compliance Leadership, Influence & People Development Required Experience & Qualifications: 15+ years of experience in manufacturing/production, with a strong track record in plant operations, supply chain, or process optimization. Bachelor's/Master s degree in Engineering, Manufacturing, or a related field. Expertise in performance management tools (ERP/MES/DISS/LDS) and quality improvement methodologies. Proven leadership in managing large teams, implementing manufacturing best practices, and driving cost efficiencies. Join us in driving operational excellence and shaping the future of manufacturing at Schneider Electric! Qualification : Bachelor's/Masters degree in Engineering, Manufacturing, or a related field.

Job Title: Service Delivery Specialist Role Overview: The Service Delivery Specialist plays a vital role in supporting senior professionals by ensuring smooth and efficient service operations. This role involves gaining hands-on experience in service desk processes, meeting key performance targets, and actively contributing to continuous improvement initiatives. Key Responsibilities: Service Delivery & Support: Provides services within the defined Service Delivery scope to meet specific KPIs. Assists in the delivery of procurement services to the business. Ensures daily tasks are completed accurately and within set timelines. Stakeholder & Client Engagement: Maintains a proactive and professional working relationship with clients. Responds to client requests and inquiries promptly, ensuring customer satisfaction. Has a basic understanding of stakeholders within the assigned work perimeter. Process & Compliance: Understands and follows the Purchase-to-Pay (P2P) process. Ensures compliance with established procedures and procurement policies. Identifies and participates in process improvement initiatives. Strives to simplify, standardize, and enhance operational efficiency. Collaboration & Continuous Improvement: Works closely with team members to achieve common goals. Contributes to a positive and collaborative team culture. Shares knowledge and best practices to enhance team performance. Continuously seeks opportunities to improve client satisfaction and service quality. Required Skills & Competencies: Basic knowledge of service desk operations and procurement processes. Strong organizational and problem-solving skills. Customer-focused approach with effective communication skills. Ability to work collaboratively in a team-oriented environment. Proactive mindset with a willingness to learn and contribute. This role provides an excellent opportunity to develop expertise in service delivery while working in a dynamic and supportive environment.

Job Title: Audio Visual (AV) Systems Engineer General Summary: Qualcomm is seeking an experienced Audio Visual (AV) Systems Engineer to support and maintain corporate AV standard solutions, ensuring seamless communication across business units. This role is responsible for designing, implementing, and maintaining AV systems that deliver a consistent and high-quality user experience. The ideal candidate should possess strong troubleshooting skills, executive-level customer service abilities, and expertise in Microsoft Teams Rooms (MTR), Crestron, Extron, Biamp, and AV hardware/software solutions. The role also involves budgeting, scheduling, and collaborating with AV integrators to exceed customer expectations. Key Responsibilities: AV System Implementation & Support: Design, implement, and maintain corporate AV standard solutions to enhance communication and collaboration. Troubleshoot and resolve AV system issues using root cause analysis techniques. Provide end-user training and support for Microsoft Teams Rooms (MTR) and other AV systems. Align AV solution standards and practices to ensure optimal system performance and consistency. Collaborate with AV integrators, IT teams, and business units to meet AV requirements. Technical Expertise & System Maintenance: Expertise in Crestron, Extron, Biamp, and other AV control systems. Basic knowledge of AV programming and graphical user interfaces. Experience working with audio/video signal test generators, laser levels, SPL meters, and RTA equipment. Familiarity with AutoCAD for AV system designs. Support locally managed PA systems and live event production setups. Project Management & Collaboration: Work closely with AV integrators, vendors, and internal teams to deploy and optimize AV solutions. Assist in budgeting and scheduling AV projects to ensure timely and cost-effective delivery. Provide detailed reports and recommendations on AV system performance and improvements. Maintain alignment with Qualcomm s AV standards and industry best practices. Minimum Qualifications: Bachelor s/Master s degree in Information Technology, Computer Science, Computer Engineering, or a related field. OR 1+ year of IT-related work experience with a non-technical Bachelor s degree (e.g., Business, Humanities, Marketing). OR 3+ years of IT-related work experience with a high school diploma or equivalent. 3 to 15 years of experience working with AV systems and related technologies. Preferred Skills & Experience: Hands-on experience with Microsoft Teams Rooms (MTR), Crestron, Extron, Biamp. Strong troubleshooting and root cause analysis skills. Knowledge of AV programming, graphical user interfaces, and AutoCAD. Experience supporting live events, streaming, and PA system setups. Excellent communication, customer service, and project management skills. Physical Requirements: Ability to transport and install equipment up to 20 lbs. Work on cutting-edge AV technologies in a global and innovative environment. Collaborate with top-tier professionals and industry leaders. Enjoy a competitive compensation package, career growth opportunities, and professional development.

Job Title:Lead Consultant - API Integration Career Level - E Introduction to role Accountabilities Lead the team in developing and maintaining scalable and secure API and messaging solutions. Collaborate with cross-functional teams to ensure seamless integration of API and messaging services. Define and implement best practices for API and message streaming, focusing on security, scalability, and performance optimization. Oversee the development and maintenance of comprehensive API documentation. Manage the lifecycle of API and messaging services, including versioning, deprecation, and migration strategies. Monitor and analyze performance, identifying areas for improvement. Stay informed about industry trends and advancements in API and messaging technologies. Provide leadership and mentorship to team members. Essential Skills/Experience Bachelor s degree in Computer Science, Information Technology, or a related field; advanced degree preferred. Experience in API development, message streaming, and integration services. Understanding of API management platforms (e.g., Apigee, AWS API Gateway, Azure API Management). Experience with message streaming technologies (e.g., Kafka, RabbitMQ, AWS Kinesis). Leadership and team management skills. Problem-solving and analytical skills. Strong communication and interpersonal skills. Desirable Skills/Experience Experience with cloud platforms (e.g., AWS, Azure, Google Cloud). Knowledge of microservices architecture and containerization technologies (e.g., Docker, Kubernetes). Familiarity with DevOps practices and tools (e.g., CI/CD pipelines, Jenkins, Git). Qualification : Bachelors degree in Computer Science, Information Technology, or a related field; advanced degree preferred.