Performance Manager Jobs in Mumbai

Customer Support Team Lead Experience: 2 5 Years Location: Mumbai Job Summary We are looking for a proactive and experienced Customer Support Team Lead to manage and mentor a team of customer support representatives. The ideal candidate will bring strong leadership capabilities, hands-on support experience, and a commitment to delivering outstanding customer experiences. In this role, you will be responsible for driving team performance, handling escalations, and continuously improving support processes. Key Responsibilities Lead, manage, and motivate a team of Customer Support Representatives to meet service quality and performance targets. Monitor individual and team performance, providing regular coaching, feedback, and performance reviews. Manage escalated customer issues, ensuring timely and effective resolution while maintaining high satisfaction levels. Design and deliver onboarding and ongoing training programs to enhance team skills and product knowledge. Collaborate with cross-functional teams (Product, Operations, and Tech) to improve processes. Track, analyze, and report key support metrics to identify trends, gaps, and opportunities for improvement. Ensure strict adherence to support SLAs, internal policies, and best practices. Qualifications & Skills 2 5 years of experience in Customer Support, with at least 1 year in a Team Lead or supervisory role. Strong communication, leadership, and interpersonal skills. Ability to manage multiple priorities in a fast-paced, customer-centric environment. Excellent problem-solving and decision-making abilities. Hands-on experience with CRM tools and proficiency in Microsoft Office applications. Customer-first mindset with a focus on continuous improvement. This role offers an opportunity to step into a leadership position where you can directly influence customer satisfaction and team success. If you re passionate about people management and customer experience, we d love to have you on our team.

Position Title: Lead Human Resources Location: Mumbai Overview: We are seeking an experienced and strategic HR Lead to oversee and manage all aspects of our Human Resources function. The ideal candidate will be responsible for aligning HR strategies with business goals, driving a positive workplace culture, and ensuring compliance with labor laws and best practices. You will play a key role in talent acquisition, employee engagement, performance management, payroll, and overall HR operations. This is a leadership role requiring strong people management, communication, and decision-making skills. Key Responsibilities: Strategic HR Management Develop and execute HR strategies aligned with organizational objectives Provide strategic advice and decision support to senior leadership using HR data and insights Employee Relations & Culture Act as a bridge between employees and management to resolve issues, grievances, and conflicts Foster a positive and inclusive work environment that encourages collaboration and growth Talent Acquisition & Development Oversee the recruitment and selection process to attract and retain top talent Identify training needs and implement effective learning and development programs Support career development, employee engagement, and retention initiatives Performance & Compliance Implement and manage a performance management system that promotes continuous feedback and high performance Ensure end-to-end payroll processing and benefits administration Maintain up-to-date knowledge of labor laws and ensure organizational compliance Develop and enforce HR policies and procedures Team Leadership Lead and mentor a small HR team (2+ members), fostering growth and collaboration Promote HR operational excellence across the organization Required Skills & Qualifications: Minimum 8+ years of experience in Human Resources, with at least 2 years in a leadership capacity Proven ability to design and implement successful HR strategies and programs People-oriented and results-driven mindset Strong experience with HR metrics and data-driven decision-making Proficiency with HR systems and databases Excellent communication, negotiation, and presentation skills Strong leadership and interpersonal abilities, with the capacity to manage relationships at all levels In-depth knowledge of Indian labor laws and HR best practices Experience managing end-to-end payroll and performance review processes

Position: Senior Manager Performance Marketing (Global Markets) Employment Type: Full-Time Department: Marketing Team Location: Mumbai About TimesPro TimesPro, an initiative by the Times of India Group, is a leading Higher EdTech platform established in 2013. We champion Education 4.0 values learner-centric, industry-relevant, role-specific, and tech-enabled learning. Our mission is to make excellence accessible through innovative, globally collaborative education for aspiring professionals across industries. We offer: Early Career Programs in BFSI, e-Commerce, and tech Executive Education in partnership with top Indian and international institutions Enterprise Solutions for workforce learning & development Role Overview We are looking for a Senior Manager Performance Marketing to lead and scale our Global Executive Education marketing efforts. The ideal candidate is a data-driven performance marketer with a deep understanding of digital advertising in Gulf (Qatar, UAE, KSA, Kuwait, Bahrain, Oman) and MENA markets. The role is initially individual contributor (IC) with scope to build and lead a team within 6 12 months. Key Responsibilities Performance Marketing Ownership: Lead paid media campaigns (Google, Facebook, LinkedIn, etc.) to drive lead generation, applications, and admissions for executive programs targeting NRIs and local populations in Gulf/MENA markets. Funnel Optimization: Optimize for deeper-funnel KPIs not just leads but applications and conversions in line with business goals. Strategic Campaign Planning: Use data, market insights, and competitor analysis to build impactful media plans and go-to-market strategies. Continuous Optimization: Monitor campaign performance, identify trends, and optimize creatives, targeting, and budgets to maximize ROI. Cross-functional Collaboration: Work with internal teams (creative, business, tech) and external partners/agencies to align campaign execution and objectives. Reporting & Analysis: Deliver detailed campaign performance reports (daily/weekly/monthly) with actionable insights on CAC, CPL, CPA, and engagement metrics. Required Qualifications & Experience 10+ years of performance marketing experience with a strong track record in lead acquisition and funnel optimization. Proven experience managing campaigns in Gulf/MENA markets; APAC experience is a bonus. Proficiency in paid platforms: Facebook Ads, Google Ads, LinkedIn, and affiliate networks. Strong analytical mindset with the ability to translate insights into actions. Effective communicator and collaborator across internal and external stakeholders. Experience using Salesforce or similar CRM tools is an advantage. Bachelor s degree in Marketing, Advertising, or a related field preferred. Prior experience in the EdTech or education segment is essential. Leadership experience is a plus this role has the potential to evolve into a team leadership role. You ll play a strategic role in scaling TimesPro s global education footprint, with the opportunity to own marketing outcomes in a high-growth, mission-driven organization backed by India s largest media group. Qualification : Bachelors degree in Marketing, Advertising, or a related field preferred

Job Title: Manager Social Media & Community Engagement Location: Mumbai Department: Digital Marketing Type: Full-Time About the Role We re looking for a creative, data-driven, and proactive Social Media & Community Engagement Manager to own and grow CleverTap s B2B social presence, starting with LinkedIn. In this role, you ll shape our brand voice, drive meaningful engagement, and transform social content into tangible business results. You ll lead strategy, execution, and experimentation across social platforms while building thriving communities and elevating our brand as a thought leader in customer engagement. This is a unique opportunity for someone who s passionate about building influence, driving growth, and turning digital conversations into pipeline impact. Key Responsibilities Social Media Strategy & Execution Own and execute CleverTap s organic and paid social strategy, with a primary focus on LinkedIn (brand and leadership profiles). Create and schedule engaging, high-impact content that reflects brand personality and business goals. Maintain a consistent and compelling brand voice across all social channels. Content Creation & Collaboration Write clear, engaging copy tailored to platform best practices. Collaborate with internal teams, writers, designers, and agencies to produce visual, written, and video content. Trend-jack timely topics and industry conversations to increase brand visibility and relevance. Community Building & Engagement Cultivate a strong B2B community through interactive content, AMAs, webinars, user groups, and discussions. Monitor brand sentiment and proactively manage community feedback and reputation. Partner with thought leaders, influencers, and brand advocates to amplify reach and credibility. Campaign & Growth Management Plan and execute goal-oriented campaigns that drive leads, awareness, and engagement. Test different content types, CTAs, and formats to maximize performance and ROI. Expand into secondary channels (YouTube, Reddit) after establishing LinkedIn success. Analytics, Reporting & Optimization Define KPIs and track social media performance using tools like Sprout, Hootsuite, LinkedIn Ads Manager, and Google Analytics. Analyze campaign performance to generate actionable insights and recommendations. Report outcomes monthly, quarterly, and annually, highlighting growth, engagement, and pipeline contribution. Cross-Functional Collaboration Align social initiatives with broader marketing, product, and brand campaigns. Support launches, events, and announcements with timely, engaging social content. Must-Have Qualifications 6 8 years of experience managing B2B social media and community efforts, with a proven LinkedIn success track record. Bachelor's degree in Marketing, Communications, Journalism, or a related field. Exceptional English writing, editing, and communication skills. Demonstrated ability to grow followers and engagement organically. Hands-on experience with social media platforms, scheduling tools, and analytics dashboards. Experience generating marketing pipeline or demo requests via social. Strong project management and organizational skills. Creative mindset with an eye for design, tone, and storytelling. Comfortable analyzing metrics like CTR, engagement rates, conversions, and reach. Good-to-Have Qualifications Experience working in high-growth startups or managing global social media campaigns. Knowledge of complementary digital channels (SEO, email, events, paid media). Familiarity with influencer programs or brand ambassador initiatives. Understanding of secondary platforms like Reddit, YouTube, and emerging social channels. MBA or advanced degree in Marketing or Communications. Measures of Success LinkedIn Growth: Increase in followers, impressions, and meaningful engagement. Community Engagement: Growth in advocacy, user interactions, and sentiment. Brand Visibility: Improved thought leadership presence and reach. Influencer Impact: Successful partnerships with measurable brand and business outcomes. Pipeline Contribution: Leads and conversions influenced by social campaigns. Operational Excellence: Efficient planning, content delivery, and reporting. Reporting To: Director, Digital Marketing Work on a patent-backed platform with 11 industry innovations at its core. Help scale a product that reaches 3+ billion devices and processes over 30 billion daily events. Be part of a team that champions growth, curiosity, and innovation. Thrive in a dynamic, collaborative environment where your work directly fuels global brand success.

Job Title: Executive CRM MIS Location: Mumbai Experience: 2 3 Years Role Overview: We are seeking a detail-oriented CRM MIS Executive to manage and analyze CRM data, generate insightful MIS reports, and support the CRM team in driving data-backed decision-making. The role is critical in maintaining accurate customer data and providing timely reports that enhance customer relationship strategies and sales performance. Key Responsibilities: Manage and maintain the CRM database to ensure data accuracy, completeness, and timely updates. Generate regular and ad hoc MIS reports on customer interactions, sales metrics, and CRM campaign performance. Analyze CRM data to identify trends, customer behavior patterns, and opportunities for business growth. Collaborate with the CRM team and other departments to support data-driven strategies and improve customer engagement. Assist in troubleshooting and resolving CRM system issues in coordination with IT and software vendors. Ensure compliance with data privacy and security standards while handling customer information. Continuously improve reporting templates and processes for efficiency and clarity. Qualifications & Skills: Bachelor s degree in Business Administration, Marketing, IT, or a related field. 2 3 years of experience working with CRM systems and MIS reporting, preferably in real estate or related industries. Proficiency in CRM software (e.g., Salesforce, Zoho CRM) and MS Excel (advanced level). Strong analytical skills with the ability to interpret data and generate actionable insights. Excellent attention to detail and organizational skills. Good communication and teamwork abilities. Basic understanding of data privacy regulations and best practices. Qualification : Bachelors degree in Business Administration, Marketing, IT, or a related field

Job Title: Team Leader Collection Process Location: Mumbai Experience: 1 6 Years Job Summary: We are seeking an experienced and motivated Team Leader for our Collections process in a domestic BPO setup, preferably with a background in banking collections. The ideal candidate will be responsible for overseeing daily operations, ensuring team performance, and driving key business metrics. Key Responsibilities: Lead, manage, and support a team of 10 15 collection agents. Oversee day-to-day operations, address team challenges, and ensure smooth workflow. Monitor and drive team performance based on Scorecard metrics. Create and manage agent schedules to ensure adequate coverage and attendance. Conduct weekly team reviews and performance discussions. Foster team engagement, address concerns, and implement solutions through regular team meetings. Ensure staff retention, manage attrition, and maintain a high Employee Satisfaction (ESAT) score. Support the team in achieving and exceeding collection targets and organizational goals. Desired Candidate Profile: Graduate in any discipline. Prior experience as a Team Leader in a domestic BPO, preferably in a collections process. Strong understanding of throughput calculations including attrition and shrinkage. Proven ability to manage team KRA/KPI performance effectively. Excellent communication, leadership, and interpersonal skills. Ability to motivate and guide a team towards consistent high performance. Qualification : Graduate in any discipline

Position: Manager Sort Centre Location: Mumbai Department: Operations About the Role: We are looking for a highly organized and performance-driven Sort Centre Manager to oversee and manage daily operations at our warehouse facility. In this role, you will be responsible for leading a team, optimizing warehouse workflows, ensuring operational excellence, and maintaining high levels of customer satisfaction. The ideal candidate has strong experience in logistics or e-commerce, especially in sort centre and automation processes. Key Responsibilities: Supervise, organize, and direct sort centre operations to ensure efficient warehouse functioning with customer satisfaction as the primary goal. Develop and implement systems for inventory management, equipment utilization, product handling, gate processes, and outbound logistics. Monitor daily operations and establish operational goals and performance standards. Lead, train, and mentor warehouse staff to troubleshoot issues and meet both short- and long-term performance targets. Plan and manage resources including workforce, equipment layout, space utilization, and workflow to ensure productivity and quality standards. Maintain safety and legal compliance by enforcing operational policies and procedures. Operational Responsibilities: Oversee key warehouse functions including inventory control, quality assurance, shipping, logistics, and floor productivity. Create and manage team schedules to meet fulfillment demands while maximizing efficiency and minimizing overtime. Conduct regular equipment inspections and coordinate maintenance as needed. Collaborate with warehouse leads to evaluate performance, identify gaps, and implement process improvements. Manage inbound and outbound logistics, coordinating with transport partners to ensure timely and cost-efficient delivery. What You Bring: 5+ years of experience in warehouse operations or logistics management. Prior experience in sort centre operations and familiarity with automation processes. Background in e-commerce or logistics preferred. Strong leadership and team management skills. Ability to manage multiple priorities in a fast-paced, deadline-driven environment. Excellent analytical, organizational, and communication skills. MBA or equivalent degree preferred. Qualification : MBA or equivalent degree preferred

Digital Marketing Lead Reporting To: Head of Marketing Department: Marketing Location: Mumbai Key Objective of the Role Lead the digital marketing function across platforms and business lines. Collaborate with cross-functional teams including business units, contact center, and tech to strengthen internal capabilities and drive growth. Use data-driven strategies to increase website traffic, enhance visibility, and continuously optimize performance through innovation and insight. Key Responsibilities Digital Strategy & Execution Develop and execute comprehensive digital marketing strategies aligned with both B2B and B2C business goals. Campaign Management Plan, implement, and optimize campaigns across key paid media platforms (Google Ads, Meta, LinkedIn, etc.), focusing on ROI and lead generation through full-funnel journeys. SEO/SEM Leadership Design and lead SEO and SEM strategies to boost organic visibility, improve keyword rankings, and drive quality traffic. Team Leadership & Development Mentor and manage a team of digital marketers, performance marketers, and data analysts fostering growth, collaboration, and performance excellence. Budget & Performance Management Manage digital marketing budgets, monitor KPIs, and report on campaign performance to identify opportunities for scale and efficiency. Stakeholder Collaboration Work closely with the leadership team to align digital marketing efforts with broader business objectives. Lead Funnel Optimization Partner with the contact center team to analyze the lead funnel, gather insights, and implement data-backed improvements. Trend Monitoring & Innovation Stay updated on industry trends, algorithm changes, and emerging digital tools to ensure competitive advantage. Marketing Automation & CRM Drive implementation of marketing automation solutions and CRM system integrations to streamline marketing workflows. Role Requirements Education Bachelor s or Master s degree in Marketing, Communications, or a related field. Experience 9 10 years of hands-on experience in digital marketing with a strong background in performance marketing and strategic planning. Technical Skills Deep knowledge of SEO, SEM, paid media, CRM automation, and performance marketing. Proficiency in Google Ads, Meta Ads, LinkedIn Campaign Manager, and analytics/reporting tools. Strong analytical mindset with the ability to interpret data into actionable insights. Skilled in building reports and delivering high-impact presentations. Behavioral Competencies Leadership Analytical Thinking Problem Solving (Digital-first) Customer Obsession Excellent Communication High Attention to Detail Adaptability and Agility Qualification : Bachelors or Masters degree in Marketing, Communications, or a related field

Job Title: Linux System Administrator Location: Mumbai Employment Type: Full-Time Experience Required: Minimum 2 Years Salary: 7.5 LPA Position Overview: We are looking for a dedicated and knowledgeable Linux System Administrator to join our IT team in Mumbai. The ideal candidate will have at least 2 years of experience managing Linux-based systems, servers, and infrastructure in a production environment. Key Responsibilities: Install, configure, and maintain Linux servers and systems Monitor system performance, availability, and security Manage server updates, patching, and backups Troubleshoot and resolve system, network, and application issues Configure and manage services like Apache, Nginx, MySQL, FTP, SSH, etc. Implement system hardening, firewalls, and access control policies Automate routine tasks using shell scripting or other tools Required Skills & Qualifications: Strong experience with Linux distributions (Red Hat, CentOS, Ubuntu, etc.) Familiarity with system monitoring tools (Nagios, Zabbix, etc.) Proficiency in shell scripting (Bash, Python is a plus) Knowledge of networking protocols and security best practices Experience with virtualization and cloud environments is an advantage Ability to work independently and solve problems effectively Preferred: Linux certification (RHCSA/RHCE or equivalent) is a plus Experience with Ansible, Docker, or Kubernetes

Position: Assistant Floor Manager / Floor Manager Locations: Mumbai, Bangalore, Lucknow, Delhi, Pune India Job Overview: We are looking for a dynamic and experienced Floor Manager to lead our in-store operations, drive sales performance, and ensure a seamless customer experience. The ideal candidate will have a strong background in retail management, a passion for customer service, and the ability to lead, mentor, and inspire a high-performing team. Key Responsibilities: Deliver exceptional customer service to drive satisfaction and loyalty Lead and motivate the sales team to meet or exceed sales targets through training, coaching, and performance management Develop and implement strategies to increase footfall, attract new customers, and boost profitability Oversee recruitment, training, and onboarding of new team members Address and resolve customer complaints and concerns with professionalism Ensure full compliance with health, safety, and store operational standards Plan and manage promotional campaigns and in-store visual merchandising Prepare detailed sales reports, analyze customer buying trends, and track store performance Handle store administration, including budgeting, financial reporting, and cash handling Monitor inventory levels and coordinate timely replenishment of stock Requirements: High school diploma required; a Bachelor's degree in Business Administration or a related field is preferred Minimum 7 years of experience in a retail environment, including prior leadership roles Proven ability to manage staff, improve store operations, and deliver strong sales results In-depth understanding of retail business operations and customer service best practices Strong leadership, problem-solving, and organizational skills Excellent interpersonal and communication abilities Willingness to work flexible hours, including weekends and holidays

Position: Ecommerce Operations Manager Location: Mumbai, India Job Overview: We are seeking a detail-oriented and tech-savvy Ecommerce Operations Manager to oversee the daily operations and performance of our online store. The ideal candidate will have hands-on experience with Magento 2.2, strong coordination skills, and the ability to drive ecommerce strategies across platforms while ensuring a seamless customer experience. Key Responsibilities: Oversee the end-to-end operations of the company website, built on Magento 2.2, ensuring continuous functionality and performance Manage website updates, including the addition of new product collections and feature enhancements in collaboration with tech and design teams Coordinate daily with the external tech agency to troubleshoot and implement website improvements Lead SEO initiatives, UI/UX enhancements, and site optimization strategies to increase traffic and conversions Plan and execute promotional campaigns and ensure they are accurately reflected on the website within specified timelines Ensure smooth customer service operations by resolving customer queries and complaints promptly Collaborate with internal departments such as merchandising, supply chain, and retail to support seamless order fulfillment and delivery Maintain and update product listings and stock data on the website and across marketplace platforms Manage online photoshoots and product data including measurements, descriptions, and imagery Generate and analyze performance reports, including weekly/monthly sales, sell-through rates, offer code effectiveness, and inventory status Oversee relationships with payment gateway partners to ensure secure and efficient transactions Monitor marketplace accounts, track stock levels, and update inventory across platforms Handle the end-to-end customer complaint resolution process daily Qualifications & Requirements: Proven experience in ecommerce operations management Strong knowledge and working experience with Magento 2.2 Familiarity with website management, SEO strategies, UI/UX best practices, and ecommerce marketing tools Excellent coordination and communication skills to manage cross-functional teams and third-party vendors Strong analytical skills with the ability to interpret data and generate actionable insights Ability to work in a fast-paced environment and manage multiple priorities effectively Experience in managing photoshoots and product data entry is a plus

Position: Translation Project Manager Location: Mumbai, India About LRN: Our cutting-edge platform combines user-friendly technology, mobile access, robust analytics, and industry benchmarking to help clients create, manage, and analyze their ethics and compliance programs. We serve some of the world s most recognized brands and are committed to reducing organizational risk through innovation and values-driven learning. About the Role: LRN is seeking a Senior Translation Project Manager to join our global Translations Team. This individual will oversee the localization of LRN s Ethics and Compliance course library, working cross-functionally to ensure projects are delivered on time, within scope, and to the highest quality standards. You ll be responsible for managing complex localization workflows, mentoring junior colleagues, and enhancing our strategic approach to translation and localization. A strong background in working with TMS platforms, CAT tools, and project management tools is essential, along with a passion for eLearning and team leadership. Key Responsibilities: Project Management: Manage the full lifecycle of multiple complex localization projects Develop and drive project plans, schedules, budgets, and risk mitigation strategies Ensure timely and efficient delivery by maintaining strong governance and stakeholder communication Continuously update and track work plans, timelines, and deliverables Quality & Risk Management: Oversee quality assurance for translation and localization deliverables Ensure adherence to translation memory (TM), CAT tools, and terminology guidelines Collaborate with vendors and internal teams to maintain cultural relevance and quality standards Team & Vendor Leadership: Lead internal teams in task allocation and workflow optimization Set agendas and lead quarterly business reviews with localization partners Mentor junior project managers and support onboarding and training initiatives Cross-Functional Collaboration: Work with Sales, Account Managers, and Product teams to align client expectations with project capabilities Engage with TMS providers to troubleshoot issues and enhance system efficiency Reporting & Communication: Deliver regular status updates to internal stakeholders Manage performance dashboards and KPIs using tools like Mavenlink, Jira, or similar Present performance insights and project outcomes to senior leadership Requirements: Minimum 5+ years of project management experience in the localization industry Proven expertise managing multilingual content delivery and working with CAT tools and TMS platforms Experience with both machine and human translation workflows Strong leadership and stakeholder management skills Demonstrated ability to manage budgets and drive process improvements Proficiency in project management platforms (e.g., Mavenlink, Jira) Excellent verbal and written communication in English Highly organized, proactive, and capable of managing multiple complex projects independently Preferred Qualifications: Experience in eLearning or SaaS environments Exposure to corporate ethics and compliance content Team leadership or coaching experience is a strong plus Why Join LRN: Work with global teams supporting world-leading organizations Influence the ethical culture of thousands of companies Join a purpose-driven, inclusive, and innovation-focused environment LRN is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace for all employees.

Senior Software Engineer Market Access Location: Mumbai Company: Qube Research & Technologies (QRT) Job Type: Full-Time About QRT QRT is a global quantitative and systematic investment manager operating across all liquid asset classes worldwide. Driven by a scientific approach to investing, QRT integrates data, research, technology, and trading expertise to solve complex challenges and deliver high-quality returns. Our culture fosters innovation, collaboration, and continuous improvement. Your Future Role within QRT As a Senior Software Engineer on the Market Access team, you will design and develop high-performance, low-latency C++ applications critical to powering our trading capabilities. You will collaborate closely with traders, FPGA engineers, DevOps, and other technical teams to build robust systems that meet stringent performance requirements. Additionally, you will take a leadership role by mentoring peers and contributing to software engineering best practices across the team. Key Responsibilities Develop and maintain high-performance, low-latency C++ applications for trading systems on Linux. Collaborate cross-functionally with traders, FPGA engineers, DevOps, system administrators, and network engineers to deliver seamless, optimized solutions. Write clean, efficient, and maintainable code; conduct code reviews and perform debugging and performance tuning. Lead system design discussions to ensure alignment with business needs and technical feasibility. Mentor junior engineers and guide the team on software development best practices. Drive continuous improvement initiatives within the software development lifecycle and deployment processes. Your Present Skillset Extensive experience in C++ development (C++11/14/17/20) with a focus on multithreaded, high-performance applications on Linux. Proven track record designing system-level architecture for trading or other latency-sensitive, performance-critical environments. Strong expertise in low-latency programming techniques, system profiling, debugging, and performance tuning. Prior experience as a technical lead or people manager, with examples of leading and mentoring engineering teams. Familiarity with advanced debugging tools and performance analysis methodologies. Understanding of financial products, markets, and trading systems is preferred but not mandatory. We are an equal opportunity employer committed to diversity and inclusion. A collaborative, respectful environment empowering employees to succeed collectively. Initiatives to support professional growth and a healthy work-life balance.

Senior Manager Treasury (Currency Risk, Insurance & Pensions) Location: Mumbai, Maharashtra, India Employment Type: Full-time, Permanent Experience Level: Mid-level Professional Role Overview As a Treasury Professional supporting Siemens Energy business across India, Bangladesh, Sri Lanka, Nepal & Bhutan, you will lead key treasury functions focusing on Currency Risk Management, Insurance Risk Management, and Pension Management. This role demands strong collaboration with business units, project commercial managers, and external stakeholders to safeguard the company s financial interests through effective risk mitigation, insurance governance, and pension fund oversight. Key Responsibilities Currency Risk Management Act as the first point of contact for all currency management tasks and provide risk mitigation advice to business and project commercial managers. Consolidate foreign currency exposures, review project cash flows, and coordinate hedge requests with Fx traders. Monitor hedge book positions, update hedging strategies, and advise on balance sheet exposures in line with Siemens policies. Provide monthly offer calculation rates and report foreign currency and commodity exposure to the board quarterly. Support hedge accounting application and identify embedded derivatives. Foster transparency and collaboration with internal and regional teams, driving digitalization and automation of treasury processes. Insurance Risk Management Oversee management of insurable risks and relationships with insurance service providers. Guide business units on insurance regulations, coverage optimization, and claims settlement processes. Ensure compliance with insurance regulations and alignment with group policies during risk placement and premium payments. Support quick and transparent claims settlement and avoid risks of over/underinsurance. Pension Management Monitor performance of pension asset managers and control pension funding. Assist actuarial valuation processes for pension and employee benefit plans. Qualifications & Experience Chartered Accountant and/or Master s in Business Administration from a reputed institution. 8 12 years of experience in corporate treasury/finance, especially in foreign exchange & commodity risk management and/or business commercial/project finance. Experience in Insurance and Pensions is preferred. Strong knowledge of currency & commodity markets, Indian central bank regulations, treasury and risk management, and insurance markets/regulations. Proficient in MS Office, Treasury Management Systems, SAP, and comfortable with customized IT tools. Core Competencies Excellent interpersonal and stakeholder management skills. Proven experience in process optimization with a focus on digitalization and automation. Project management experience, delivering small-scale projects beyond routine tasks. Ability to manage multiple stakeholder expectations through intense collaboration. Basic knowledge of accounting principles including hedge accounting. Qualification : Chartered Accountant and/or Masters in Business Administration from a reputed institution.

Network Implementation Engineer Location: Mumbai, India Full Time Company: Meta Meta is continually expanding its network infrastructure around the globe to support the rapidly growing user community and introduce innovative products and services. We are looking for a Network Implementation Engineer (formerly known as Fibre Delivery Engineer) to join our Network Infrastructure team in the Asia Pacific (APAC) region. This role will focus on driving key milestones for critical backbone infrastructure, particularly with a focus on our network in India. You will work closely with internal teams and external partners to set technical requirements and ensure the on-time and in-spec delivery of critical infrastructure. Network Implementation Engineer Responsibilities: Build and manage a portfolio of fiber infrastructure suppliers to ensure transparency in project management and information flow. Manage fiber acceptance testing and validation for performance characteristics. Collaborate with cross-functional teams to manage metric-driven supplier quarterly business reviews, evaluating in-life performance and opportunities for improvement. Report on key metrics for infrastructure projects: On-time performance, vendor performance, activated services, and financial performance. Collaborate with Network Development Managers to ensure key technical requirements are included during the pre-contract phase. Keep up with technological developments in the telecom wholesale market and position Meta accordingly. Synchronize fiber deployment schedules with fiber acceptance in collaboration with cross-functional teams. Work with data from different systems, build datasets, and create correlations for use across various tools and systems. Identify internal system workflow improvements and define requirements for development enhancements. Travel up to 25% of the time. Minimum Qualifications: BA, BSc, BEng or equivalent in a technical or related field with at least 5 years of relevant experience in network deployment fiber projects. Experience in terrestrial fiber network design and technology. Certification or proven track record in project management techniques and tools (e.g., Project Management Professional). Demonstrated understanding of fiber specs, interpretation of Optical Time-Domain Reflectometry (OTDR) traces, and fiber handover packages. Experience in engaging vendors for network design, planning, and construction, particularly in India. Strong relationship-building and collaboration skills within a cross-functional team. Familiarity with working with data in various tools and ability to structure, clean, and create correlations in data. Willingness and capacity to travel up to 25% of the time. Preferred Qualifications: Experience using scripts (Python, SQL), networking-related software, frameworks, and APIs. Experience with long-haul and metro networks. Proven track record of major deal delivery (at multiple fiber pair scale) and familiarity with permitting and regulatory environments across the APAC region. Understanding of subsea systems and associated fiber technologies. Ability to communicate in one or more regional business languages as the role requires communication with local partners. About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented reality and virtual reality to help build the next evolution in social technology. People who choose to build their careers with Meta help shape a future that goes beyond what digital connection makes possible today beyond the constraints of screens, distance, and even the rules of physics. Equal Employment Opportunity: Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Qualification : BA, BSc, BEng or equivalent in a technical or related field with at least 5 years of relevant experience in network deployment fiber projects.

Job Title: HR Head FMCG/Pharmaceuticals/Manufacturing Location: Mumbai Experience: 18+ Years Your Future Employer: A leading organization in the FMCG/Beverage sector, known for its commitment to excellence and innovation in human resource management. What We Are Looking For: We are seeking an experienced HR leader with 18-20 years of expertise in human resource management, talent acquisition, performance management, and compliance. If you have a strong background in FMCG, Pharmaceuticals, or Manufacturing, and a passion for building high-performing teams, we want to hear from you! Key Responsibilities: HR Leadership: Lead and oversee all HR functions within the organization, ensuring alignment with business goals and company culture. Policy Development: Develop and implement comprehensive HR policies and frameworks to enhance organizational effectiveness and employee satisfaction. Talent Management: Drive talent acquisition, retention strategies, and employee engagement initiatives, ensuring the organization attracts and retains top talent. Compliance: Ensure compliance with labour laws, HR best practices, and all regulatory requirements across the organization. Strategic Alignment: Partner with business leaders to align HR strategies with organizational goals, enhancing productivity and fostering a high-performance culture. Compensation & Benefits: Manage compensation, benefits, and performance management systems, ensuring they support talent development and retention. Leadership Development: Facilitate leadership development and training programs to cultivate the next generation of leaders within the organization. Key Requirements: Educational Qualification: Master s Degree in Human Resources or an equivalent qualification. Experience: 18-20 years of experience in HR leadership roles, specifically within FMCG, Pharmaceuticals, or Manufacturing industries. HR Expertise: Strong understanding of HR policies, labour laws, and compliance frameworks. Technical Skills: Proficiency in MS Office and SAP HR modules. Leadership Skills: Exceptional communication, leadership, and negotiation skills, with a proven track record of managing and motivating teams. Stakeholder Management: Experience in handling international stakeholders, ensuring effective collaboration across regions. Efficiency: Ability to work under tight deadlines, driving HR initiatives and strategic goals effectively. Proactive & Strategic: A proactive, strategic thinker with a go-getter attitude and the ability to influence organizational change. What s in It for You: Lead HR strategies in a reputed organization with a dynamic and high-impact role. Competitive compensation and benefits package. Exposure to a fast-paced industry with opportunities for growth. A chance to work closely with top business leaders and drive impactful HR initiatives that shape the future of the organization. Qualification : Masters Degree in Human Resources or an equivalent qualification.

SAP FICO AMS Manager Job Description We are looking for a passionate and driven SAP FICO AMS Manager to join our dynamic team. In this role, you will work closely with various organizations and business lines across SAP and major cloud providers, thriving in a fast-paced and ever-evolving work environment. As the SAP FICO AMS Manager, you will manage the AMS team, drive improvements in performance, and oversee the smooth operation of SAP FICO-related processes. Role and Responsibilities: Ticket Management: Handle FI tickets with a focus on Accounts Payable, New General Ledger, and Automatic Payment Run, ensuring timely and accurate resolutions based on priority. Cross-team Collaboration: Coordinate with various teams to resolve issues efficiently and ensure seamless communication. Configuration Changes: Execute required changes in SAP configuration as needed for troubleshooting and system improvements. End-User Support: Address and resolve operational issues raised by end-users, ensuring minimal disruption to business processes. Requirements Gathering: Work with business users to discuss and understand new requirements, translating them into actionable tasks. Documentation: Prepare comprehensive end-user manuals to aid in understanding SAP processes and procedures. Team Management: Manage the AMS team, guiding them to enhance their performance and ensuring that tasks are completed in a timely and efficient manner. Incident Management: Oversee incidents related to SAP SD and FI, particularly issues related to the O2C (Order to Cash) cycle, TDS (Tax Deducted at Source), and TCS (Tax Collected at Source) functionalities. Root Cause Analysis: Identify frequently recurring tickets, conduct root cause analysis, and document solutions to eliminate reoccurring issues. Functional Specifications: Develop functional specification documents for customized client requirements and manage system changes. Support Projects: Work on support projects related to Asset Accounting and Inter-company Configuration, ensuring all finance-related issues are resolved effectively. Financial Statement Reports: Create Financial Statement Versions to extract key financial reports such as the Profit & Loss Account and Balance Sheet for reporting purposes. Team Oversight: Oversee and manage day-to-day operations for subordinate team members, ensuring work is delegated effectively and tasks are completed on time. Project Development Tracking: Track the overall development of projects, ensuring timely completion of objects within agreed-upon timelines. Work Experience: 7-13 years of experience in SAP FICO, with hands-on experience in managing AMS functions and teams. Proven experience in handling FI Tickets, configuration changes, end-user support, and issue resolution across various SAP FICO modules. Strong expertise in SAP Asset Accounting, Inter-company Configuration, and Financial Statement Reporting. In-depth knowledge of TDS and TCS functionality within SAP. Experience in preparing functional specifications, test scripts, and configuration documents. Location: Mumbai (onsite) About Castaliaz: Castaliaz has been a trusted SAP implementation partner for SMEs and large enterprises for over a decade. We are recognized as one of the Top 10 SAP implementation partners in India. With expertise in a variety of SAP solutions, including SAP Cloud, Rise with SAP, S/4HANA, Fiori, Ariba, and Digital Compliance (GST, E-Invoicing, E-way Bill), we help businesses navigate the full lifecycle of SAP implementations and management. Our proven implementation approach has earned the trust and loyalty of our clients across India.

Job Title: Business Development (Enterprise Solutions Sales) Location: Mumbai (with potential for travel) No. of Vacancies: 1 Job Profile: As a Business Development professional in the Enterprise Solutions Sales team, you will be responsible for identifying and securing strategic partnerships that can drive both economic and strategic value for Coverfox. You will focus on pitching insurance solutions to both digital and non-digital partners. Your role will also include developing customized enterprise solutions that address clients infrastructure needs by leveraging technology and deep understanding of client requirements. Key Responsibilities: Identify and engage digital/non-digital partners whose interests align with Coverfox s business model, adding strategic and economic value. Develop and execute strategies for acquiring new business through both existing relationships and new pipeline development, with a focus on meeting financial and growth targets. Create and present tailored enterprise solutions for insurance infrastructure by understanding both technology potential and client-specific needs. Oversee the end-to-end integration of client/partner solutions into the Coverfox platform by collaborating with cross-functional teams, including marketing, technology, product, legal, and finance. Take full responsibility for account acquisition, onboarding, and management, which includes planning, projections, partner development, performance tracking, and enhancement. Manage partnership relationships and act as the central point of contact for all dealings, ensuring P&L goals are met through effective account management. Candidate Profile: Education: Graduate/Post Graduate with at least 8 years of hands-on experience in business development and sales, with a minimum of 4 years in enterprise sales. Experience: Proven experience in working with tech startups or product companies, with a strong understanding of SAAS-based solutions and end-to-end sales processes. Networking Skills: Strong affinity for networking and business development within digital industries, particularly engaging with C-suite executives. Industry Knowledge: Familiarity with digital products, blended opportunities, and the insurance regulatory framework (preferred). Stakeholder Management: Ability to effectively manage relationships with both internal and external stakeholders. Track Record: Proven success in building networks and partnerships with both digital and non-digital companies. What We Offer: A dynamic and fast-paced work environment where innovation and results are key. Opportunity to work with leading industry experts and grow in an expanding organization. A chance to contribute to the success and strategic growth of Coverfox. Qualification : Graduate/Post Graduate with at least 8 years of hands-on experience in business development and sales, with a minimum of 4 years in enterprise sales.

Manager / Sr. Manager Strategic Alliances Location: Mumbai (could entail travel) No of vacancy: 2 Job Profile: Develop and deepen both existing and new insurer relationships to support the strategic vision of the Group while providing a wide range of choices to the end customer. Understanding customer requirements and providing right and feasible solutions. Build and maintain partnerships with a view to manage the P&L for clients as well as insurance partners. Develop short, medium and long-term strategies to manage performance against sales and profitability targets, coordinating with stakeholders across functions (finance, business, operations & services, technology). Conceptualize and pitch bundling of insurance products with client affiliations to grow and scale the business. Analyse and draw up research to gain expertise on emerging trends in insurance ecosystem and build relationships in the insurance fraternity Publish periodic dashboards and monitoring reports on insurer engagements, trends in the industry and benchmarking with best practices. Candidate Profile: 5 to 10 years of experience in the Insurance ecosystem, having created productive network in the fraternity. Candidate experience in group credit life is a huge plus Entrepreneurial mindset, networking and relationship building are must have competencies. Ability to take initiative, be proactive and work independently to drive results.

Real Assets Data Analyst Job Description About the Role As a Real Assets Data Analyst at MSCI, you will be part of our Real Assets Data team, supporting real estate performance analysts in delivering real estate indexes, performance benchmarks, and customized analysis to global asset managers and asset owners. Key Responsibilities Track and monitor commercial real estate transactions from news sources and third-party data providers. Manage a portfolio of clients and/or funds, ensuring data accuracy and alignment with methodologies. Respond to client inquiries, analyze fund data, and apply necessary corrections based on MSCI s methodologies. Deliver custom performance analyses and reports as requested by clients. Collaborate with internal teams and local market experts to maintain high data quality and client satisfaction. Contribute to assigned projects, ensuring timely delivery. Identify opportunities for process improvements and drive operational efficiencies. Apply analytical and problem-solving skills to enhance workflows and processes. Skills & Qualifications Strong foundation in accounting and finance. Proficiency in MS Excel; knowledge of VBA or Python is a plus. Experience 0-4 years of experience in financial services or a related field. Education Bachelor s degree in finance, accounting, economics, engineering, or a related field. About MSCI MSCI is a leading provider of decision-support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, MSCI empowers clients to make better investment decisions by providing insights into risk, return, and portfolio transparency. Qualification : Bachelors degree in finance, accounting, economics, engineering, or a related field.