Phone Etiquette Jobs in Bengaluru

Collections Executive Location: Bengaluru Employment Type: Full-Time About Zolve Welcome to the financial frontier of limitless possibilities welcome to Zolve. We re not just a fintech; we re architects of a financial revolution that transcends borders. As the world s first cross-border neo-bank, Zolve empowers global citizens, migrants, and nomads to access credit and financial services in new countries using their home country credit scores. Our seamless financial products including checking accounts, credit cards, loans, remittances, and insurance help users achieve financial freedom and pursue their ambitions without geographical limits. As we expand into new geographies, product lines, and customer segments, we re looking for a Collections Executive to join our growing team. Role Overview As a Collections Executive at Zolve, you will play a vital role in recovering overdue payments for US-based credit card accounts. You ll engage directly with customers, apply strong negotiation skills, and ensure compliance with US regulations to resolve delinquent accounts efficiently and empathetically. Key Responsibilities Collections Management Manage a portfolio of delinquent US credit card accounts. Contact customers via phone, email, and other channels to recover overdue payments. Negotiate payment plans or settlements within company guidelines. Account & Data Management Maintain accurate and up-to-date records of collection activities and outcomes. Identify accounts requiring escalation or legal intervention and coordinate with relevant teams. Regulatory Compliance Conduct collection activities in strict accordance with US regulations, including the Fair Debt Collection Practices Act (FDCPA). Handle sensitive customer data responsibly and maintain data protection standards. Customer Service Respond professionally to customer queries and concerns related to their credit card accounts. Educate customers on repayment options and potential consequences of non-payment. Performance & Reporting Meet or exceed monthly collection targets and KPIs. Prepare and submit reports on collection progress, payment trends, and account status. Qualifications Education Bachelor s degree in Finance, Business, or a related field. Experience 3 to 6 years of experience in collections, preferably within consumer credit products such as credit cards, personal loans, education loans, auto loans, or home loans. Proven track record of developing and implementing effective debt recovery strategies to minimize losses. Technical Skills Strong knowledge of various collection techniques and debt recovery best practices. Familiarity with MS Office, data interpretation, and collection databases. Experience with alternate collection channels and tools. Soft Skills Excellent communication and interpersonal skills. Empathy and the ability to engage customers respectfully and professionally. Strong problem-solving and critical-thinking abilities. Be part of a mission-driven company redefining global finance. Work in a fast-growing startup environment with exciting challenges. Collaborate with passionate and diverse teams. Opportunity to make a real impact in a pioneering fintech company. Qualification : Bachelors degree in Finance, Business, or a related field

Job Title: Customer Service Associate Voice Location: Bengaluru, India Company: IntouchCX Experience: 6 months 4 years Job Type: Full-time About IntouchCX IntouchCX partners with top global brands to provide high-quality customer experiences across voice, chat, email, and social media. Known for tech-driven support, the company values innovation, excellence, and creating meaningful customer connections. Job Overview As a Customer Service Associate Voice, your role is to: Interact with customers via calls, resolving their issues end-to-end. Offer empathetic, efficient, and solution-oriented support. Go the extra mile to ensure customer satisfaction and loyalty. Provide "white glove" service, representing the brand at the highest standard. Key Responsibilities Handle voice-based customer interactions and solve issues independently. Build rapport, identify problems, and provide appropriate resolutions. Keep customers informed about resolution timelines. Maintain a high level of professionalism, accuracy, and courtesy. Requirements Education: Post-secondary degree in any field Experience: 6 months 4 years in customer service (voice preferred) Skills: Fluent in spoken English Strong problem-solving and analytical skills High emotional intelligence and judgment Able to work in night shifts and under pressure Quick learner with a customer-first attitude Benefits Attractive salary with performance incentives Medical insurance Free food and transport (if working on-site) Learning & growth opportunities Employee engagement, rewards, and recognition programs Qualification : Post-secondary degree in any field

Job Title: VIP Customer Service Associate Location: Bangalore, India Company: IntouchCX Experience: 2-4 years Job Type: Full-time About IntouchCX IntouchCX is a leader in customer experience management, partnering with iconic brands to provide top-tier support via voice, chat, email, and social media, leveraging advanced technology and a passionate team. Role Overview As a VIP Customer Service Associate, you will: Interact daily with VIP customers across phone, social media, chat, and email. Proactively engage customers to boost participation in sales events and enhance retention. Manage forums and social media channels, moderating posts, escalations, and bugs. Deliver personalized, script-free service tailored to VIP needs. Analyze Beta feedback and provide insights. Provide exceptional service that minimizes escalations and maximizes satisfaction. Requirements & Skills Education: Post-secondary degree in any field Experience: 2-4 years in customer service, preferably with script-free chat and email processes Fluent in spoken and written English with excellent comprehension Strong analytical skills and attention to detail Ability to multitask, prioritize, and meet deadlines Calm, professional, and able to work with a sense of urgency Comfortable working night shifts Positive attitude with critical thinking and excellent interpersonal skills Benefits Competitive compensation with performance incentives Robust learning and growth opportunities Recognition programs and employee engagement initiatives Free food and transport (for on-site work) Medical insurance coverage

Support Administrator Night Shift (US Time Zone, Voice Support) Location: Bangalore, India Power the Future with Us! SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, powering homes and businesses across 133+ countries. With a commitment to innovation and sustainability, we offer intelligent solar inverters, battery storage, EV charging, and complete home energy management solutions. We are looking for a Support Administrator to join our dynamic team and play a vital role in ensuring seamless support operations for our customers and internal teams. About the Role As a Support Administrator, you will be responsible for handling case escalations, processing replacement part shipments, and assisting the technical support team with shipping, case management, and reimbursement inquiries. You will be the key point of contact for internal employees and customers, ensuring smooth communication and resolution of their concerns. This role requires working exclusively in night shifts (US Time Zone) and handling voice support. Key Responsibilities Customer & Internal Support: Answer customer and internal calls regarding shipment status and proactively communicate about any shipping delays or resolutions. Case Management: Follow up on cases that need additional information and ensure timely resolution. Shipment Handling: Process shipment inquiries, create return shipping labels, and coordinate part number updates for accuracy. Escalation Management: Handle reimbursement inquiries, out-of-warranty claims, and escalate complex cases to the appropriate teams. Cross-Team Coordination: Work closely with upper-level technical support and other departments to ensure smooth case processing and shipment accuracy. Job Requirements High school diploma or equivalent (Bachelor s degree preferred). 1-2 years of experience in Administrator, Processor, Customer Support, or a similar role. Strong customer service skills, with the ability to stay calm in challenging situations. Proficiency in Microsoft Excel and other Microsoft applications. Excellent data entry and typing accuracy. Strong communication, problem-solving, and analytical skills. Ability to prioritize and multitask efficiently in a fast-paced environment. Competitive salary and benefits package Career growth and skill development opportunities Diverse and inclusive work environment Regular training and upskilling programs Transportation and meal allowances for night shift workers At SolarEdge, our success is built on the talent and passion of our people. Join us in creating a future where clean, green energy powers the world! Apply now and be a part of our mission! Qualification : High school diploma or equivalent

Senior Product Designer Bengaluru | Design | Full-Time About Fam (formerly FamPay) Fam is India s first payments app designed for everyone aged 11 and above. From UPI to the FamCard, we re making payments cool, safe, and simple for the next generation. But we re not just building a payments app we re on a mission to raise a financially smart generation of 250M+ young Indians. Founded in 2019 by IIT Roorkee alumni, we re backed by world-class investors like Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital India), and top angels including Kunal Shah and Amrish Rao. The Role: Senior Product Designer "It s the product that sells not just the idea." Design isn t just part of our process it s at the heart of what we do. We re crafting experiences that don t just work well but feel **magical**. As a Senior Product Designer at Fam, you ll lead the creation of intuitive, delightful, and impactful product experiences for India s Gen Z and younger users. If you love solving complex design problems, thrive in fast-paced environments, and believe in the power of design to inspire change we d love to meet you. What You ll Do Lead design projects across the entire product lifecycle from ideation to execution and iteration. Collaborate cross-functionally with Product, Engineering, Marketing, and Business teams. Design and ship high-impact UI/UX using Figma, while obsessing over visual and interaction details. Scale and evolve Fam s design system to ensure consistency across all platforms. Champion design thinking and push the creative boundaries to elevate the brand. Conduct user research & usability tests to inform design decisions and improve experiences. Stay on top of design trends (and memes) to keep the brand relevant and fresh. Must-Haves: 3+ years of experience designing consumer-facing mobile apps (especially B2C). A strong portfolio showcasing UX, interaction design, and shipped work. Hands-on Figma expertise, along with prototyping and basic motion design tools. Ownership mindset you've taken features or products from 0 1 (research to launch to feedback). Team player who s collaborated with product designers, engineers, and product managers. Gen Z energy you're in tune with what young users love (and cringe at). Bonus Points For: Experience in FinTech or payments. Skills in motion design or micro-interactions. Having a personal blog, portfolio site, or design community presence. Experience mentoring junior designers or leading small teams. Help define how India s next generation experiences money. Work in a **high-ownership, fast-growth environment** with a strong design culture. Collaborate directly with founders and the leadership team. Build design systems from the ground up and leave a lasting impact. Grow into a design leader in one of the most exciting spaces in tech. Perks & Benefits Relocation support for a smooth move to Bengaluru. Free office meals (lunch & dinner). Mental health support & therapy sessions. Comprehensive health insurance (for you + family). Special leaves: birthday, period, paternity/maternity, and more. Salary advances and interest-free loans. Recognition & referral rewards. Latest devices and gadgets. Tax-saving benefits (food coupons, phone reimbursements, leasing options). Retirement perks: PF, gratuity, leave encashment. A Little More About Us Our flagship product, FamX, integrates UPI and card payments so users can spend, save, and learn all in one place. We ve empowered 10M+ users to ditch cash and embrace a new way of managing money. At Fam, you re not just joining a startup you re joining a **mission-driven, people-first team** building something meaningful. Apply now and let s build something iconic together.

Video Editor Bengaluru | Design | Full-Time About Fam (formerly FamPay) Fam is India s first payments app built for users 11 years and above. From seamless UPI payments to the customizable FamCard, we re on a mission to empower over 250 million young Indians to start their financial journey early and smart. Founded in 2019 by IIT Roorkee alumni, Fam is backed by top-tier investors like Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital India), Venture Highway, and angels like Kunal Shah and Amrish Rao. About This Role We re on the hunt for a **Video Editor** who lives for storytelling through motion. If you re passionate about clean edits, eye-catching transitions, and thumb-stopping animations, you ll fit right in. You ll bring Fam s story to life across social media, product launches, ads, and more working closely with designers, marketers, and product teams. What You ll Do Edit compelling video content social clips, ads, explainers, and product demos. Create storyboards, style frames, and motion concepts. Design reels, GIFs, and short-form animations for platforms like **Instagram and YouTube Shorts**. Add music, sound design, voiceovers, and smooth transitions to elevate narratives. Simplify complex ideas with engaging motion design. Color-grade and polish videos for a cinematic look. Collaborate across teams to bring creative briefs to life. Ensure all content stays consistent with brand guidelines. Keep files and assets meticulously organized. Must-Haves 2-4 years of video editing and motion design experience (portfolio required!). Proficiency with Premiere Pro, After Effects, and Adobe Creative Suite. Strong sense of pacing, storytelling, and visual style. Experience creating content for Instagram, YouTube Shorts, and similar platforms. Comfortable with Figma, Rive, and animation tools like Lottie. Ability to manage multiple projects without missing deadlines. Organized file management skills. Team player who can also confidently work independently. Nice to Have Experience in fintech or fast-paced tech startups. Leadership experience on creative projects. Enthusiasm for AI tools and new creative workflows. Trend-savvy, meme-loving attitude. Be part of a vibrant, creative team shaping a fast-growing brand. Work on projects that reach and engage millions of **Gen Z users**. Enjoy creative freedom with room to experiment. Collaborate with passionate, talented teammates who value bold ideas. Access the latest tools and resources to sharpen your craft. Perks That Go Beyond the Paycheck Relocation assistance. Free office meals (lunch & dinner). Generous leave policies (birthday, period, paternity/maternity, and more). Salary advances and loan support. Quarterly rewards, recognition, and referral bonuses. Latest gadgets and tech. Comprehensive health insurance and mental health support. Tax benefits including food coupons, phone reimbursements, and leasing options. Retirement benefits: PF, gratuity, leave encashment. About FamApp FamApp champions financial inclusion for India s youth with UPI and card payments for ages 11+. Our flagship account, FamX, blends UPI and card payments, making money management easy, fun, and educational. With over **10 million users**, FamApp is revolutionizing how young Indians transact no more cash hassles, and full customization options to make payments personal and playful. Backed by top investors and powered by a mission-driven team, Fam is where innovation meets impact.

Visual Designer Bengaluru | Design | Full-Time About Fam (formerly FamPay) Fam is India s first payments app for everyone aged 11 and above. Through UPI and the FamCard, we re on a mission to empower over 250 million young Indians to start their financial journey early and smart. Founded in 2019 by IIT Roorkee alumni, Fam is backed by top investors like Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital India), Venture Highway, and angels including Kunal Shah and Amrish Rao. About This Role We re not just building a product we re building a brand that **Gen Z vibes with**. If you can spot what makes a design click from typeface to color balance, spacing, or how a logo breathes this role is for you! As a **Visual Designer**, you ll bring our brand to life across social, product, and marketing channels. From scroll-stopping visuals to cohesive brand systems, you ll obsess over details while shaping the bigger picture. If mixing strategy with creativity is your idea of fun, and you dream of designing brands people can t stop talking about let s talk. What You ll Do Design engaging content for social platforms like Instagram, YouTube, LinkedIn, and more. Create vector illustrations for app and marketing use. Develop and maintain **brand assets, style guides, and visual consistency** across touchpoints. Produce creative assets: graphics, templates, layouts, and visuals for marketing campaigns across web, social media, events, email, and activations. Define and uphold design best practices to streamline production. Research design trends to keep visuals fresh and compelling. Solve marketing and business challenges through creative design solutions. Collaborate with marketing, product, and content teams for cohesive storytelling. Must-Haves 1 4 years of full-time experience in visual design within product teams. Proficiency in Figma and Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro). Strong understanding of brand identity and consistency. Portfolio showcasing strong aesthetics and storytelling. Comfortable using **AI tools** to optimize and enhance design output. Availability to work full-time from our **Bangalore office**. Nice to Have Experience working in small teams and leading projects. Love for both independent work and collaboration. Ability to conduct and synthesize design research (qualitative & quantitative). Illustration skills that enhance brand storytelling. Proactive, self-driven attitude with a hunger for learning and experimentation. Join a high-energy, creatively driven team shaping a growing brand. Play a **high-impact role** influencing experiences for **10M+ users**. Enjoy creative freedom and room to experiment. Collaborate with a team that values bold ideas and good vibes. Access the latest tools, resources, and inspiration to grow your craft. Perks That Go Beyond the Paycheck Relocation assistance. Free office meals (lunch & dinner). Generous leave policy (birthday, period, paternity/maternity, and more). Salary advances and loan support. Quarterly rewards, recognition, and referral bonuses. Latest gadgets and tech. Comprehensive health insurance and mental health support. Tax benefits including food coupons, phone allowances, and leasing options. Retirement perks: PF, gratuity, leave encashment. About FamApp FamApp focuses on financial inclusion for the next generation with UPI and card payments for ages 11+. Our flagship product, FamX, seamlessly integrates UPI and card payments so users can manage, save, and learn about finances effortlessly. With over **10 million users**, FamApp is revolutionizing how young Indians transact no more cash hassles, plus fully customizable cards with doodles to add a personal touch. Backed by leading investors, Fam is where innovation meets impact.

Power the Future with Us! SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with over 5,000 employees, offices in 34 countries, and millions of products installed in 133+ countries. Our diverse product offering includes intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and maintaining a relentless focus on innovation, we aim to create a world where clean, green energy from the sun powers homes, businesses, and communities everywhere. Join Us as a Japanese-Speaking Customer Service Specialist! We are expanding our Global Technical Center and looking for a talented individual to provide innovative solutions for the Japanese international market. This is your chance to become an expert in SolarEdge products and the solar energy industry. Location: Brand-new offices with a collaborative environment, transportation, meals, and a competitive compensation package. Work Hours: Japan Standard Time Language Requirement: Japanese Proficiency (JLPT N2/N3) Customer Support: Answer inbound chats, emails, and cases from customers and contractors promptly and professionally. Troubleshooting: Assist with diagnosing and resolving grid-tie solar inverter issues using product schematics, knowledge bases, and technical documentation. Operations Coordination: Validate authorization to release replacement parts as needed. Knowledge Management: Update the internal knowledge database with new troubleshooting solutions. Database Management: Maintain customer monitoring databases and create system layouts upon request. Documentation: Record all interactions and activities in the ticketing system and software platforms. Collaboration: Work closely with peers, managers, and operations teams to enhance service quality. Job Requirements 1-3 years of experience in customer service, technical helpline, or remote support. Technical or engineering qualification (preferred in Electrical/Electronics). Basic understanding of IP network technology. Experience with solar electric products is a plus. Exceptional listening and questioning skills. Strong written and spoken English communication skills. Ability to multitask in a fast-paced environment. Prior experience working in an international organization (preferred). Ability to work in a continuous shift model. Excellent interpersonal and problem-solving skills. Japanese language proficiency (JLPT N2/N3) Read, Write, and Speak. Exciting career growth in the renewable energy sector. Competitive salary and benefits package. Diverse and inclusive workplace. Regular training and upskilling programs. Meal and transportation allowances. At SolarEdge, we recognize that our success comes from the talented and diverse workforce that drives innovation. We are committed to hiring and retaining top talent to ensure continuous business growth and performance. Join us and be part of the clean energy revolution!

Architect Bengaluru | Engineering | Full-Time About Fam (formerly FamPay) Fam is India s first payments app designed for everyone aged 11 and above. With FamApp, users can make seamless online and offline payments via UPI and FamCard. Our mission is to empower over **250 million young Indians** to start their financial journey early with confidence and awareness. Founded in 2019 by IIT Roorkee alumni, Fam is backed by top-tier investors including Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital India), Venture Highway, and angels such as Kunal Shah and Amrish Rao. About This Role We re seeking a **high-impact Architect** to join Fam s engineering leadership team. In this role, you will **own and evolve the backend architecture** powering our core product experiences. You ll collaborate closely with founders, product managers, and engineering leaders to build backend systems that enable rapid innovation while ensuring **scalability, reliability, and security**. This is more than just designing services you ll **shape how Fam builds products** by establishing frameworks, patterns, and architectural decisions that empower engineers to move fast without sacrificing robustness. If you have **10+ years of experience** building and scaling backend systems for fast-growing products, and the ability to be a force multiplier across multiple teams, we want to hear from you. What You ll Do Define and continuously evolve Fam s backend architecture, including APIs, services, data models, and integrations. Partner with Product and Engineering leads to translate business goals into scalable, reliable backend solutions. Lead architecture for critical product areas like payments, onboarding, user engagement, growth, and monetization. Create frameworks and reusable patterns that accelerate developer velocity, experimentation, and feature rollouts. Make informed trade-offs balancing speed, cost, security, and user experience in system design decisions. Mentor senior engineers and foster strong architectural thinking across teams. Collaborate with infrastructure, data, and security teams to ensure compliance, observability, and cost efficiency. Stay updated on emerging backend technologies, patterns, and best practices. Drive key architecture decisions on build vs. integrate, synchronous vs. asynchronous, schema vs. event-driven models. Must-Haves 10+ years engineering experience, with 3+ years in Staff/Principal Engineer or Architect roles. Proven track record designing and scaling backend systems for high-growth, user-facing products. Deep expertise in API design, distributed systems, and service-oriented architectures. Strong command of backend stacks (Node.js, Java, Go, Python), databases (PostgreSQL, Redis), and messaging/event systems. Experience leading large technical decisions across product teams. **Systems thinker** with a product-first mindset balancing speed, robustness, and user experience. Excellent collaboration and communication skills to align product and engineering stakeholders. Experience in fintech or regulated environments is a plus. Nice to Have Experience working in early-stage or hyper-growth product companies. Familiarity with experimentation frameworks, feature flagging, and rapid iteration at scale. Knowledge of domain-driven design (DDD), event-driven and asynchronous architectures. Experience with real-time systems, payments infrastructure, or growth-focused platforms. Contributions to open source, public talks, or thought leadership in architecture. Lead strategic backend architecture powering fintech innovation for 250M+ Gen Z users. Influence technical direction and engineering culture across the organization. Work with a modern stack on meaningful scale challenges with freedom to innovate. Join a mission-driven company shaping India s first payments product specifically for teens and young adults. Collaborate directly with founders and senior leadership, including Sambhav (Co-founder) and Chirag (Head of Engineering). Backed by world-class investors and surrounded by top-tier talent. Perks That Go Beyond the Paycheck Relocation assistance for a smooth transition. Free office meals (lunch & dinner). Generous leave policies (birthday, period, parental support, and more). Salary advances and loan support programs. Quarterly rewards, recognition, and referral incentives. Access to the latest gadgets and tools. Comprehensive health insurance including mental health support. Tax benefits with food coupons, phone allowances, and leasing options. Retirement benefits: PF contribution, leave encashment, and gratuity. About FamApp FamApp is revolutionizing payments and financial inclusion for the next generation, providing UPI and card payments for users 11 years and older. Our flagship FamX Spending Account integrates UPI and card payments seamlessly, enabling users to manage, save, and learn about money with ease. With over **10 million users**, FamApp is changing how young Indians transact no more carrying cash, plus fully customizable FamX cards with personalized doodles for added fun. Join Our Dynamic Team At Fam, we prioritize people with generous leave policies, flexible work schedules, comprehensive health benefits, and free mental health sessions. You ll work alongside some of the most passionate, talented, and fun professionals in the startup ecosystem.

Data Engineering Lead Bengaluru | Engineering | Full-Time About Fam (formerly FamPay) Fam is India s first payments app designed for everyone aged 11 and above. FamApp enables seamless online and offline payments through UPI and FamCard. Our mission is to empower over **250 million young Indians** to start their financial journey early, becoming financially aware and confident. Founded in 2019 by IIT Roorkee alumni, Fam is backed by top-tier investors including Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital India), Venture Highway, and angels like Kunal Shah and Amrish Rao. About the Role We re looking for a visionary **Data Engineering Lead** to take **end-to-end ownership** of Fam s data ecosystem from data ingestion and storage to processing and delivering actionable insights. You ll **define the data strategy and architecture** that supports both batch and **real-time** use cases, ensuring scalability, reliability, and governance across the organization. You will be instrumental in enabling accurate, complete, and trusted data flow that powers business intelligence, analytics, and product decision-making. This role involves **leadership, strategic thinking**, and hands-on problem solving. What You ll Do Own the full data lifecycle: ingestion, organization, storage, processing, and presentation. Define and execute **data architecture and strategy** aligned with operational and analytical goals. Build **scalable, reliable, and observable data systems** supporting batch and near real-time processing. Ensure **data quality, governance, and compliance**, proactively resolving discrepancies. Collaborate with product, engineering, and business teams to define, track, and optimize key metrics. Anticipate data-related challenges and implement preventive solutions. Lead, mentor, and grow the data engineering team, fostering innovation and accountability. Must-Haves 10+ years experience in data engineering, including proven leadership of teams or projects. Expertise designing, building, and scaling end-to-end data pipelines and systems. Deep understanding of the data lifecycle, from ingestion through business reporting. Strong communication skills and ability to collaborate across technical and business teams. Solid knowledge of **data governance, quality assurance, and compliance standards**. Experience with observability and proactive monitoring for data systems. Proficiency in Python and SQL; familiarity with Scala or Java. Hands-on experience with streaming and batch data frameworks. Experience designing large-scale data lakes and warehouses with best practices for schema evolution and partitioning. Strong background with **cloud platforms (AWS, GCP, or Azure)**. Fintech or regulated industry experience is a plus. Good to Have Fintech-specific data experience, including regulatory compliance and reporting. Deployment experience with **real-time analytics** and event-driven architectures. Familiarity with containerization and infrastructure tools like Docker, Kubernetes, Terraform. Knowledge of data observability tools (Monte Carlo, Databand, etc.). Exposure to **ML pipelines** and model deployment. Solve challenging problems at the intersection of big data, real-time processing, and fintech. Lead impactful data initiatives at a rapidly growing startup. Collaborate with a world-class team of engineers, data scientists, and product leaders. Competitive compensation, equity, and benefits. Clear career growth opportunities in leadership and innovation. Perks That Go Beyond the Paycheck Relocation assistance for a smooth move. Free office meals (lunch & dinner). Generous leave policies (birthday, period, parental support, and more). Salary advances and loan policies for financial support. Quarterly rewards, recognition, and referral incentives. Access to the latest gadgets and tools. Comprehensive health insurance with mental health support. Tax benefits like food coupons, phone allowances, and leasing options. Retirement benefits including PF contribution, leave encashment, and gratuity. About FamApp FamApp focuses on financial inclusion for the next generation by offering UPI and card payments to users aged 11+. Our flagship product, FamX, integrates UPI and card payments seamlessly, helping users manage, save, and learn about their finances effortlessly. With over **10 million users**, FamApp is revolutionizing how young Indians transact eliminating the need to carry cash and offering customizable FamX cards with personal doodles for a fun, unique payment experience. Join Our Dynamic Team At Fam, we foster a people-first culture with flexible work schedules, generous leave, comprehensive health benefits, and mental health support. You ll be part of a passionate, talented, and fun team shaping the future of fintech for India s youth.

Sales Engineer Location: Bangalore Department: Sales Role Summary Fracktal Works is seeking a dynamic and results-driven Sales Engineer to join our team in Bangalore. This role will focus on promoting and selling our cutting-edge 3D printing solutions across the Indian market. The ideal candidate will blend technical expertise with strong sales acumen to support pre-sales efforts, execute sales strategies, and drive revenue growth. This position requires a proactive approach to lead generation, customer engagement, and sales execution using modern sales tools and data-driven decision-making. Key Responsibilities Pre-Sales Activities Market Research: Identify potential customers and analyze their industries and challenges using data insights to tailor outreach and engagement. Product Demonstrations: Conduct engaging product demos that effectively showcase how Fracktal Works solutions meet customer needs and add value. Value Proposition Development: Craft personalized value propositions based on each customer s requirements and pain points. Lead Generation: Initiate contact with prospects via email, phone, and other channels to build a robust pipeline of qualified leads. Sales Execution Deal Negotiation: Lead pricing and terms negotiations to close sales successfully. Contract Management: Oversee the preparation and finalization of contracts with clients. Relationship Management: Cultivate long-term relationships with clients, acting as a trusted advisor throughout the customer journey. Sales Reporting: Maintain accurate sales records, generate regular reports, and analyze key performance metrics to identify improvement opportunities. Application Engineering 3D Model Design: Assist customers in designing and optimizing 3D models for printing. Technology Selection: Recommend suitable 3D printing technologies and materials for specific applications. Testing & Evaluation: Conduct print tests and assess results to ensure quality and functionality. Industry Awareness: Stay informed on the latest developments in 3D printing technologies, materials, and trends. Required Skills & Qualifications Bachelor s degree in Engineering, Business, Marketing, or a related field. 2+ years of experience in sales, preferably within the tech or software industry. Solid understanding of the Indian market landscape. Strong verbal and written communication skills. Ability to build trust and maintain strong, long-term customer relationships. Skilled in negotiation, persuasion, and closing deals. Proficient in CRM platforms and other modern sales tools. Comfortable with data analysis to guide sales strategies and decisions. At Fracktal Works, you ll be part of a growing company at the forefront of additive manufacturing in India. You ll have the opportunity to work with cutting-edge technologies, engage with forward-thinking clients, and contribute to innovations that shape the future of manufacturing. Qualification : Bachelors degree in Engineering, Business, Marketing, or a related field

Position: Associate - Customer Success Employment Type: Full Time Department: Customer Success Location: Bengaluru About the Role: As an Associate in Customer Success, you will be the frontline point of contact, resolving customer queries promptly and ensuring an exceptional customer experience. You will manage inquiries via email, chat, and phone, adhering to company guidelines and SLAs to deliver timely and effective solutions. Key Responsibilities: Address and resolve customer queries across multiple channels (email, chat, phone) promptly and professionally. Maintain high standards of customer service to build trust and ensure satisfaction. Collaborate with business and internal teams to resolve complex issues and provide timely updates. Utilize available tools and resources to efficiently troubleshoot and resolve customer concerns. Stay informed about industry trends to continuously improve support processes. Develop strong relationships with customers and internal stakeholders to facilitate seamless communication and issue resolution. Analyze customer feedback to identify improvement opportunities and drive enhancements in service quality. Provide regular reports and insights on customer support metrics to senior management. What You ll Bring: 2-5 years of experience in customer support, preferably in fintech, email/chat processes, or escalation management (including L2 escalations). Strong verbal and written communication skills. Excellent problem-solving and analytical abilities to handle complex customer issues. Interpersonal skills to build trust and collaborate effectively across teams. Ability to work independently in a fast-paced environment while managing multiple priorities. Solid understanding of customer support industry dynamics and business acumen. Proficiency with customer support software and tools. Effective time management skills to meet SLAs and business goals. Preferred Qualifications: Experience within the FinTech sector or related background, with knowledge of fintech operations and solutions.

Position: Customer Experience Training Manager Location: Bengaluru Experience: 4 to 10 years Education: B.Tech / B.E. / MBA Role Overview We are seeking an experienced and passionate Customer Experience Training Manager to lead the delivery of impactful training programs across our dealer network. This role focuses on enhancing customer satisfaction by elevating soft skills, reinforcing Kia values, and closing service delivery gaps through hands-on, on-the-job training (OJT). You will play a key role in shaping the customer journey at the dealership level. Key Responsibilities Training Delivery & Execution Plan and conduct On-the-Job Training (OJT) programs for Sales & Service teams at Kia dealerships. Deliver soft skills and customer etiquette training, including refresher sessions. Conduct need-based training in response to customer complaints or service gaps. Promote and instill Kia values and behaviors across the dealership network. Training Needs Analysis & Planning Assess training needs in collaboration with regional field teams. Identify knowledge and behavior gaps based on customer feedback and operational data. Develop customized training plans to address specific performance issues. Reporting & Performance Tracking Generate and circulate periodic training reports, dealer scorecards, and monthly review templates. Prepare regional review reports, MIS reports, and contribute to the Annual Business Plan. Track and monitor training effectiveness and its impact on customer satisfaction metrics. Cross-functional Coordination Collaborate with regional teams and dealership management to ensure smooth execution of training programs. Escalate and resolve issues in a timely manner to maintain training effectiveness and continuity. Additional Responsibilities Support with ad-hoc initiatives as assigned by the reporting manager. Continuously update content and training delivery methods to align with industry trends and customer expectations. Skills & Competencies Proven experience in training delivery and customer experience management Strong understanding of automobile sales & service processes (experience with dealerships is a plus) Excellent presentation, communication, and interpersonal skills Effective in participant engagement, with strong platform delivery skills Ability to analyze feedback, identify trends, and implement corrective actions Proficiency in MS Office (Excel, PowerPoint, Word) and reporting tools Preferred Background 4 10 years of experience in training, customer experience, or automotive retail operations Prior work with automobile brands or dealerships is highly preferred Be part of a dynamic, forward-thinking organization where customer experience is at the heart of everything we do. Help shape a customer-first culture by empowering dealer teams through effective training and coaching. Apply now to lead the evolution of customer experience across our dealer network. Qualification : B.Tech / B.E. / MBA

Position: Enquiry Processing Associate Marketing Department: Marketing Extension Location: Bengaluru Role Overview: We're looking for a responsive and detail-oriented Enquiry Processing Associate to manage incoming enquiries from Key Account Managers (KAM) through phone, email, and chat. This role involves accurately processing enquiries, providing product information, resolving issues, and collaborating across teams to ensure excellent customer service. Key Responsibilities: Respond promptly and professionally to enquiries from KAM via phone, email, and chat. Accurately process and document all enquiries in the company system. Provide clear and detailed information regarding products, services, and company policies to KAM on a daily basis. Resolve customer issues efficiently and escalate complex cases to the relevant departments or personnel. Maintain current knowledge of company products, services, and technologies. Work closely with other departments to ensure enquiries are addressed comprehensively and promptly. Generate, present, and analyze reports on enquiry trends to support continuous improvement. Qualifications & Skills: Bachelor s degree in Business Administration (BBA) or any other discipline. Excellent communication skills, both written and verbal. Strong attention to detail and organizational skills. Ability to work collaboratively in a team environment. Proficient in using communication tools and enquiry management systems. Qualification : Bachelors degree in Business Administration (BBA) or any other discipline.

Job Title: Technical Support Associate Location: Bengaluru, India Company: IntouchCX Experience: Minimum 6 months (with international customers) Job Type: Full-time About IntouchCX IntouchCX delivers premium customer experiences for major global brands across voice, chat, email, and social platforms. They are known for their tech-forward support and commitment to quality-driven service. Role Overview As a Technical Support Associate, you will: Provide multi-level support for hardware, software, OS, and network issues. Troubleshoot problems using remote access, email, and phone. Deliver technical advice, resolve issues, and ensure customer satisfaction. Represent the brand with strong communication and technical expertise. Key Responsibilities Diagnose and resolve software application and hardware issues Handle installation and maintenance of operating systems and computer applications Troubleshoot network/VPN/intranet/internet connectivity problems Provide guidance and recommendations based on customers technical issues Set up and support laptops, desktops, notebooks, and related hardware Maintain high standards of technical documentation and resolution tracking Qualifications & Skills Experience: At least 6 months of technical support (international BPO/tech support preferred) Language: Fluent spoken English Skills: Excellent problem-solving and analytical thinking Strong interpersonal and customer handling skills Good knowledge of consumer electronics, IT products, OS, and networks High emotional intelligence and ability to remain calm under pressure Passion for technology and self-learning Benefits Competitive salary with performance-based incentives Medical insurance Free food and transport (for on-site shifts) Growth opportunities through training and development Strong employee recognition and engagement programs

Job Title: Customer Service Associate - Non-Voice Location: Bengaluru, India Company: IntouchCX Experience: 6 months to 4 years Job Type: Full-time About IntouchCX IntouchCX partners with leading brands to deliver outstanding customer experiences across multiple channels voice, chat, email, and social media powered by advanced technology and a driven team. Role Overview As a Customer Service Associate - Non-Voice, you will: Handle customer support through email and chat, resolving technical and service issues. Build trust by empathizing and communicating clearly with customers in writing. Use advanced troubleshooting to provide tailored solutions. Give feedback to improve team services and processes. Manage customer communication during critical events and escalations. Skills & Qualifications 6 months to 4 years experience in customer service, including phone, email, or chat support Fluent in written English with excellent communication skills Experience in gaming or tech support is a plus Strong analytical, multitasking, and troubleshooting skills Self-motivated and eager to learn new technologies daily Team player with a passion for customer service and gaming Benefits Competitive salary with performance-based incentives Continuous learning and career growth opportunities Employee rewards and engagement programs Free food and transport for on-site shifts Comprehensive medical insurance

Job Title: Workflow Analyst Location: Bengaluru, India Company: IntouchCX Role Focus: Analyze and optimize the customer experience across all touchpoints by mapping customer journeys, analyzing workflows, and driving improvements. Key Responsibilities Customer Journey Mapping Create and maintain detailed journey maps across channels (digital, in-store, phone, etc.) Identify key customer touchpoints, emotions, and actions Conduct research on customer needs, behaviors, and motivations Workflow Analysis Analyze and identify inefficiencies in customer interaction workflows Collaborate with cross-functional teams to design optimized processes Data Collection & Analysis Gather data from surveys, feedback, usability tests, and performance metrics Analyze trends and identify pain points for improvement opportunities Recommendations & Reporting Provide actionable insights and present findings to stakeholders Support implementation of workflow improvements Collaboration & Continuous Improvement Work with product, marketing, UX, and other teams to align CX strategies with business goals Stay updated with industry trends and continuously enhance journey mapping and workflow processes Qualifications & Skills Bachelor s degree in Business, Marketing, UX Design, or related field Experience with customer journey mapping and workflow/process improvement Familiarity with tools like Lucidchart, Smaply, Miro for journey mapping Knowledge of Lean, Six Sigma, or similar methodologies Strong analytical and data interpretation skills Excellent communication and presentation abilities Experience with CX tools and CRM systems Problem-solving mindset with attention to detail Ability to manage multiple projects and collaborate cross-functionally Qualification : Bachelors degree in Business, Marketing, UX Design, or related field

Job Title: Founder s Staff Talent Management Location: Bengaluru Role Overview Between an idea and a product lies the organization that brings it to life. This role is pivotal in ensuring the seamless availability and alignment of human resources to drive the company s vision. As a foundational pillar of the organization, you will assist the founders in building and executing the Talent Management machinery, alleviating their burden by driving critical initiatives that foster organizational growth, culture, and productivity. Key Responsibilities 1. Talent Alignment Collaborate with founders to design and refine the alignment content and strategy, ensuring every new hire is not only recruited but deeply aligned with the organization s vision. Enhance and optimize the recruitment journey to double as an alignment experience from job descriptions and interviews to onboarding and induction. Structure and facilitate onboarding, induction, and orientation programs that deepen employee understanding of the organization and their role within it. Create awareness of inter-role dependencies and organizational impact by simulating scenarios reflecting role absence. 2. Thought Culture & Branding Champion CynLr s vision and culture, embedding critical thinking as a core organizational value. Design and execute programs that promote clarity, intellectual rigor, and awareness of CynLr s mission and breakthroughs. Shape and nurture a progressive culture that transcends formal policies, fostering behavior conducive to innovation and efficient outcomes. Reinforce alignment with core organizational fundamentals, minimizing distraction from market hype and transient trends. 3. Messaging and Communication Develop and maintain effective communication strategies ensuring clear reception of founder and organizational messages. Establish processes to reduce misinterpretation and enhance two-way communication. Drive initiatives to improve communication etiquette and promote engagement across diverse employee backgrounds. 4. Talent Strategy, Management & Productivity Maximization Assist founders in designing and implementing talent-related policies including remuneration, appraisal, and conflict resolution frameworks. Lead initiatives to ensure smooth adoption of policy changes and handle negotiations related to pay, perks, and titles. Optimize talent availability through policy enforcement and attendance management to maintain synchronous workforce presence. Track employee engagement, performance, and contribution, supporting appraisal and growth frameworks, including ESOP policies. Identify role gaps, measure role effectiveness, and mitigate market-driven organizational volatility. Conduct thorough exit interviews, ensuring compliance with contractual obligations and asset recovery. Build HR infrastructure by identifying and integrating tools, platforms, and vendor networks essential for efficient talent management. Skills & Experience Proven expertise in talent management, organizational alignment, and culture building within fast-growing startups or tech companies. Strong strategic thinking with a passion for translating vision into actionable talent initiatives. Excellent communication, facilitation, and interpersonal skills. Ability to handle sensitive negotiations and conflict resolution effectively. Demonstrated ability to build scalable processes and frameworks for talent acquisition, onboarding, and retention. Comfortable working closely with founders and leadership teams in high-impact roles. Preferred Qualifications Bachelor s or Master s degree in Human Resources, Organizational Psychology, Business, or a related field. Experience in early-stage startups or dynamic technology companies. Background in designing and implementing ESOP or equity-based remuneration frameworks. Experience with HRIS systems, talent management software, and vendor management. Qualification : Bachelors or Masters degree in Human Resources, Organizational Psychology, Business, or a related field.

Job Title: Senior Customer Support Engineer Location: Bengaluru, India Employment Type: Full-Time, Regular Shift: 7:00 PM 4:00 AM IST Overview Aptean is seeking a skilled and dedicated Senior Customer Support Engineer to deliver exceptional technical and functional support for our ERP solutions, with a focus on process manufacturing and Microsoft Dynamics Business Central. You will play a vital role in ensuring high customer satisfaction by efficiently resolving issues, managing customer cases, and collaborating with cross-functional teams to handle escalations. Your expertise across all ERP modules and integrations will help us maintain strong client relationships and continuously improve our support processes. Key Responsibilities Deliver high-quality, timely support to customers across multiple channels (phone, email, live chat) while adhering to SLAs. Manage and document customer cases thoroughly, recording troubleshooting steps, resolutions, and recommendations. Monitor support metrics such as ticket closure rates, escalations, and customer satisfaction scores; provide actionable insights for improvement. Maintain a customer satisfaction score above 96%. Proactively identify trends in support cases to recommend process and product improvements. Ensure knowledge base content is accurate, comprehensive, and adheres to quality standards. Handle complex issues across all ERP modules including P2P, D2B, O2C, and R2R. Collaborate closely with other teams to resolve escalated cases efficiently and and professionally. Continuously build technical and functional expertise to increase self-reliance and reduce escalations. Qualifications Education: Bachelor s degree (required) Master s degree (preferred) Experience: 4 to 8 years in ERP product support, preferably in process manufacturing. Hands-on experience supporting Microsoft Dynamics Business Central (mandatory). Exposure to all ERP modules: Procure-to-Pay (P2P), Demand-to-Bill (D2B), Order-to-Cash (O2C), Record-to-Report (R2R). Technical Skills: Strong SQL knowledge. Windows Server administration and troubleshooting experience. Ability to handle ERP module integrations with add-on products. Soft Skills: Excellent verbal and written communication skills. Strong analytical and problem-solving skills. Ability to multitask and prioritize in a fast-paced environment. Work Conditions Shift-based work required: 7:00 PM to 4:00 AM IST. Reporting Reports to: Customer Experience (CXT) Manager No direct reports. Join a global leader in ERP solutions and be part of a collaborative team dedicated to customer success. We offer the opportunity to grow your skills, work with cutting-edge technology, and make a real impact in a fast-evolving industry.

Operations Executive Travel (CST Operations) Location: Bangalore, Karnataka Department: Travel Business Team Employment Type: Full-Time | On-site | Rotational Shifts About Paytm Paytm is India s leading digital payments and financial services platform. As a pioneer of the mobile QR revolution, our mission is to empower millions of Indians by integrating them into the formal economy through technology. With over 500 million users and 21 million merchants, we are redefining financial access and commerce in India. About the Team Our Travel Operations Team plays a vital role in ensuring superior customer experience and backend support for our growing B2C travel business. The team focuses on revenue and vendor management, driving efficiencies, and building profitable travel offerings. About the Role As an Operations Executive Travel, you will be responsible for delivering seamless backend support for our customers. You ll handle travel-related queries, process ticketing and refunds, and work across GDS and LCC airlines while ensuring a high level of customer satisfaction. Key Responsibilities Operate in a 24/6 rotational shift environment supporting domestic and international travel bookings. Manage backend operations via Freshdesk, phone, and internal systems. Handle ticketing, re-issuance, refunds, and escalations across GDS and LCC airlines. Provide high-quality resolution and travel guidance to customers. Maintain high customer satisfaction (CSAT) by resolving queries efficiently and professionally. Support and mentor junior team members when needed. Skills & Qualifications Excellent verbal and written communication skills. 0 1 year of experience in a travel agency or travel operations (freshers welcome). Familiarity with domestic and international travel booking systems is a plus. Proactive, adaptable, and willing to learn in a fast-paced environment. Strong tech proficiency for using internal tools, researching travel options, and process handling. Educational Qualification: MBA preferred. Be part of India s largest and fastest-growing digital ecosystem. Work in a dynamic, inclusive, and fun-first culture that values innovation and collaboration. Grow your career with exposure to top travel partners, tools, and training. Enjoy flexible work practices and a team-driven environment. Compensation & Perks We believe in rewarding talent and performance. As part of Paytm, you ll have access to growth opportunities, continuous learning, and the chance to create wealth by contributing to India s biggest fintech success story. Apply now to be part of the digital revolution in travel with Paytm!