Phone Etiquette Jobs in Cochin

Front Office Executive About the Role We are seeking a Front Office Executive with a warm, compassionate, and professional demeanor to be the welcoming face of our organization. This position is perfect for candidates who are fresh out of college or have up to one year of relevant experience. If you have a passion for customer service and enjoy making a positive impression, we invite you to join our team and grow with us! What You Will Do Greet visitors, clients, and employees warmly, ensuring they feel valued as soon as they enter the premises. Manage incoming phone calls, emails, and inquiries with clarity and empathy, directing them to the appropriate personnel or department. Maintain a clean, organized, and inviting reception area. Coordinate incoming and outgoing mail, deliveries, and general office supplies. Assist with calendar management, scheduling appointments, and coordinating meeting rooms. Communicate any schedule changes promptly. Support in planning and executing company events and ensuring all logistics run smoothly. Make travel arrangements for employees and visitors, including booking flights, accommodations, and local transportation, while adhering to company policies and budgets. Handle insurance procedures, file claims, maintain necessary records, and coordinate with providers for timely resolution. Provide a compassionate and empathetic approach when addressing inquiries or concerns, ensuring issues are resolved efficiently and positively. Collaborate with other departments, especially HR and Administration, to streamline daily operations and ensure smooth workflows. What Makes You a Great Fit Bachelor s degree in any discipline. Experience: 0 1 year in a front office or administrative role (freshers are welcome to apply). Communication Skills: Strong verbal and written communication abilities; comfortable interacting with diverse groups. Empathy & Compassion: Able to handle visitors and colleagues with patience, understanding, and genuine care. Maintain a neat, poised, and approachable presence at the front desk. Familiar with MS Office (Word, Excel, Outlook) and open to learning new tools. Organization & Time Management: Capable of managing multiple tasks, prioritizing responsibilities, and meeting deadlines efficiently. Competitive salary and benefits package. Opportunity to grow and develop in a supportive and dynamic work environment. The chance to be the friendly face and first point of contact for everyone who interacts with our company.

Senior Customer Support Specialist Kochi Location: Cochin, India Employment Type: Full-Time Work Mode: Work from Office Experience Required: 5 to 10 years Job Summary We are seeking a highly experienced and proactive Senior Customer Support Specialist to join our team in Kochi. If you are passionate about delivering exceptional customer service, have a strong technical background, and thrive in a fast-paced support environment, we want to hear from you. Key Responsibilities Customer Support: Deliver expert-level assistance to customers regarding our software, digital platforms, and recruitment-related tools. Reporting Development: Collaborate with the product team to build and enhance reporting features as we launch our new software. Live Chat Management: Operate our integrated live chat system to provide real-time support and improve response efficiency. Ticketing System Administration: Maintain and streamline our ticketing system to ensure quick and effective resolution of client issues. Desired Candidate Profile Excellent Communication Skills: Strong written English and the ability to handle customer interactions with professionalism and empathy. Technical Proficiency: Deep understanding of software platforms with a fast learning curve for new tools and systems. Analytical & Problem-Solving Skills: Ability to troubleshoot and resolve technical challenges independently. Reporting Expertise: Hands-on experience in data analysis and report generation, preferably within a tech or SaaS environment. Join us in delivering top-tier support and shaping the future of our customer experience. Apply now to become a vital part of our growing team.

Job Highlights We are hiring Candidates who would be a part of Pre Sales team, responsible for tele-calling, lead generation and appointment setting with the prospective clients. Job Description Appointments setting, lead generation, prospecting for new clients by contacting potential clients discovering and exploring opportunities. Using the information provided and follow the instructions to perform the specified role. Would be the first tier involved in Lead verification/scrubbing. The Pre Sales Executive will consult with decision makers about their technology requirements. Must be able to handle all aspects of the Pre sales process, i.e identifying target clients, analyzing a company s needs, showcasing our expertise and value proposition and explaining advantages & setting appointments with our sales team for closing the sale. Responsibilities include Interaction with the assigned leads. Involves interaction with overseas prospecting clients & rapport building. Involves scheduling specified appointments from the leads provided,which includes arranging in-person or phone meetings, speaking with potential customers & understanding their specific software/Application related requirements. Invloves up selling to the existing clients. Weekly reports summarizing prospects, appointments, and schedule (use of CRM software may assist with this.) Desired Qualification & Experience Must have B2B company experience. 1+ years experience selling products, software product or services to the North American Market is required. Experience with lead pre-qualification, list management Outgoing personality with strong interpersonal skills. Neutral Accent with experience in Telemarketing/Tele-calls & Lead generation is essential. Strong computer skills, internet savvy, and ability to learn new skills with training. Excellent written and verbal communication skill in English. A strong work ethic, self-disciplined and self-motivated. Organized, detail-oriented with a zeal in sales. BBA/Degree in Literature/Communicative English. Qualification : BBA/Degree in Literature/Communicative English.

iOS Developer Location: Cochin Experience: Minimum 1 year Qualification: B.Tech / MCA Job Description: We're seeking a passionate iOS Developer to design, develop, test, and support cutting-edge mobile applications for iPhone and iPad. The ideal candidate should prioritize performance, scalability, and user experience while writing clean, maintainable code. Key Responsibilities: Develop and maintain iOS applications from concept to App Store deployment. Collaborate with UX, creative, QA, and project management teams. Ensure code is clean, well-documented, and scalable. Integrate with RESTful APIs and backend services. Handle app submission and updates in the Apple App Store. Maintain and enhance app performance and user experience. Apply Apple's design principles and interface guidelines in development. Required Skills: Proficiency in Objective-C or Swift. Experience with iOS frameworks like CoreData, Core Location, and Core Animation. Understanding of Apple Push Notification Services. Familiarity with RESTful APIs and mobile app architecture. Strong knowledge of App Store submission process. Excellent grasp of modern iOS UI/UX standards. Qualification : B.Tech / MCA

MERN Stack Developer Experience: 2+ years Job Overview We are seeking a talented and motivated MERN Stack Developer with at least 2 years of experience to join our dynamic development team. As a MERN Stack Developer, you will be responsible for building scalable, high-performance web applications by working on both the front-end and back-end of the application. This role demands a strong understanding of Node.js, ReactJS, JavaScript, and web stacks. You will collaborate with cross-functional teams to ensure the successful development and deployment of web applications that meet both technical and consumer needs. Key Responsibilities Developing back-end website applications using Node.js and other backend technologies. Creating and managing servers and databases to support website functionality. Ensuring cross-platform optimization for mobile phones and ensuring responsive web applications. Seeing through projects from conception to the final product, ensuring high-quality delivery. Designing, developing, and maintaining APIs to improve application functionality. Meeting both technical requirements and consumer needs while building applications. Staying updated with the latest developments in web applications, programming languages, and frameworks. Compiling and analyzing data, processes, and code to troubleshoot problems and improve performance. Collaborating with front-end developers and other team members to establish objectives and design cohesive codes for a better user experience. Developing ideas for new programs, products, or features by monitoring industry trends and innovations. Preferred Candidate Profile Bachelor's degree in Computer Science or a related field. 2+ years of hands-on experience in Node.js and ReactJS. Proficiency in JavaScript, web stacks, libraries, and frameworks. Solid understanding of front-end technologies such as HTML, CSS, JavaScript, and ReactJS. Excellent interpersonal, communication, and collaboration skills. Exceptional analytical and problem-solving aptitude. Strong organizational and time management skills to handle multiple projects effectively. As a MERN Stack Developer with our team, you'll have the opportunity to work on challenging and impactful projects, collaborate with talented professionals, and continue to grow your skills in a dynamic environment. If you're passionate about full-stack web development and eager to be part of a forward-thinking team, we want to hear from you! Location Flexible work options available, with opportunities to work from our office or remotely. Qualification : Bachelor's degree in Computer Science or a related field.