PPC Audit Jobs in Kolkata

Job Title: PPC Expert Location: Kolkata Job Type: Full-time Experience: 3+ years Salary: Up to INR 50,000 Notice Period: 1-2 weeks / 30 days / Immediate About Us: We are a fast-growing IT service outsourcing company specializing in web and mobile app development. Serving clients primarily in the USA and Canada, we deliver high-quality, cost-effective IT solutions. We re looking for an experienced Google AdWords Expert to lead our PPC campaigns and maximize our digital marketing impact. Key Responsibilities: Plan, create, and manage Google AdWords campaigns to drive targeted traffic and maximize ROI Conduct in-depth keyword research and continuously optimize campaigns for performance improvement Write compelling ad copy and execute A/B testing to boost click-through and conversion rates Monitor, analyze, and report on campaign metrics like CTR, CPC, conversions, and ROI Stay abreast of industry trends and competitor strategies to maintain a competitive edge Manage campaign budgets efficiently to ensure optimal spend Collaborate closely with sales and marketing teams to align PPC strategies with business goals Requirements: Proven track record managing Google AdWords campaigns, ideally in IT outsourcing or related sectors Strong understanding of SEO, SEM, and PPC principles Proficiency with Google Analytics and other web analytics tools Excellent analytical skills to interpret data and generate actionable insights Strong communication and ad copywriting skills Ability to juggle multiple campaigns and projects simultaneously Up-to-date with the latest PPC trends and best practices Preferred Qualifications: Experience managing large PPC budgets with high ROI in competitive markets (USA, Canada) Familiarity with other digital advertising platforms such as Bing Ads, Facebook Ads Google AdWords and Analytics certifications What We Offer: Competitive salary with performance-based bonuses Flexible working hours and remote work options Professional growth and development opportunities A collaborative and supportive team environment Salary : 50,000+

Job Description: SEO Professional We are in search of an experienced SEO professional who can efficiently drive commercial success by undertaking the task of optimizing our social assets for search engines. The major responsibility would remain to drive more traffic and increase relevant audience reach. Substantial experience in the B2B, B2C, SAAS industry is a must-have for this profile. Key Responsibilities: Responsible for growth in organic traffic & lead generation by designing & implementing strategies for SEO & digital marketing growth. Develop and implement comprehensive SEO strategies that align with client goals and drive organic traffic growth. Act as the primary point of contact for key clients, providing strategic insights and recommendations to enhance their SEO performance. Oversee the monitoring, analysis, and reporting of SEO performance metrics, ensuring continuous improvement and optimization. Stay abreast of the latest SEO trends, algorithm updates, and best practices to ensure our strategies remain cutting-edge. Ensure all SEO deliverables meet the highest quality standards and adhere to industry best practices. Work closely with other departments, including Content, PPC, social media, and Web Development, to ensure cohesive and integrated marketing strategies. Deliver new keyword clusters, keywords, and topic clusters for new content generation and old content revamp. Analyze the performance of SEO campaigns, and assess against goals (ROI & KPI). Collaborate with internal teams to create landing pages and optimize the user experience. Work closely with the content team to ensure the generation of SEO-friendly content. Manage all types of search engine tools like XML sitemaps, webmaster tools for analytics, and diagnostics reporting. Experience with or willingness to learn additional marketing channels such as PPC, email marketing, affiliate, etc is a plus as we are expanding our marketing channels. Requirements: Excellent communication skills (both written and verbal). Should be from IT service based industry. Proven working experience in SEO. Strong technical SEO knowledge based on Search Console & other industry tools. Sound knowledge of concepts like crawl budget, cannibalization, content pruning, etc. Sound knowledge of SEO best practices and the latest trends. Solid knowledge of website analytics tools (e.g., Google Analytics). Strong analytical skills and data-driven thinking. Experience in doing SEO for SaaS/large publications is a plus. Experience: 7+ years

About the Company On a mission to give people limitless access to the vast world of Entertainment, Cineverse s advanced, proprietary technology drives the distribution of over 70,000 premium films, series, and podcasts. From providing a complete streaming solution to some of the world s most recognizable brands, to super-serving our network of fan channels from direct ad sales partnerships to premium global content we offer more of the stories that move us, and technology that moves us forward. Industry leaders with a history of innovation, Cineverse is powering the future of Entertainment. Accounts Payable Manager Job Description Cineverse is looking for a hands-on Accounts Payable Manager responsible for companywide AP processing and management with in-depth experience in US GAAP and US accounting. We are looking for a self-starter able to take the initiative, ask questions, detect problems and provide solutions to internal & external stakeholders. The ideal candidate will have the ability to multi-task and efficiently manage time across competing activities/resources and manage projects/processes under tight deadlines. Key Duties: Responsible for the AP process and function. Supervises the accounts payable team on all daily activities. Manages vendor set-up and AP sub-ledger ensuring vendor data is accurate and updated. Ensure timeliness and accuracy of the entire process as it relates to processing of invoices, payment of invoices, and communicating with external vendors. Prepare reconciliations and roll forwards. Support the month-end close process Have knowledge of and proactively advise on the need for accruals under US GAAP, including systematic and organized reach out to key and recent, material vendors. Assist with the quarterly reviews and annual audit of the company s financial statements. Assist with any IRS audit as needed. Ensure invoices are coded to the correct general ledger account. Responsible for preparing/reviewing 1099 tax forms. Makes recommendations to improve payment process. Supervise the implementation of systems/submodules to ensure efficiency, accuracy, and timeliness in the management and processing of AP. Responsible for training accounts payable staff. Ensure compliance with state and local tax reporting. Ensure all accounts payable procedures comply with all relevant Sarbanes-Oxley (SOX) controls. Research all disputed payment issues with relevant vendors. Ensure the proper level of foreign withholdings and timely remission to the IRS. Assist in the budget process. Special projects as necessary. Communicate with Cineverse vendors being highly responsive in US timings email/verbal communication. Extensive availability to manage the India AP team members and collaborate with US AP team. Minimum Requirements: Minimum 2-7+ years In-depth experience with US Accounting Systems is a key requirement Hands on experience in Oracle Netsuite is required Prior experience in handling US vendors for AP tasks including email & verbal communication is required Knowledge of Great Plains 2018, Scrypt Ai, Concur are preferred but not required Must be willing to work flexible hours in office and remote in a hybrid environment Detail-oriented with excellent analytical and communication skills Highly motivated, with the ability to multi-task in a fast-paced environment Bachelor s degree in Accounting\Finance preferred. Ideal candidate can execute work and oversee QC of AP work on a weekly schedule. Work hours align with US Pacific Hours for the first 3 weeks. Qualification : Bachelors degree in Accounting\Finance preferred.

Job Title: Principal Analyst Accounts/SAP Location: Kolkata Employment Type: Full-time Experience: 12+ years (Minimum 10 years in accounting system management) Notice Period: 30 Days Areas of Responsibilities: Data Analysis and Enablement: Conduct thorough data-driven analysis to identify and resolve discrepancies in financial data, ensuring system accuracy and integrity Investigate and troubleshoot software-related issues, providing actionable insights to improve application performance Deliver application enablement by analyzing user-reported issues and applying root cause analysis to prevent recurring problems Financial ERP System Integration: Utilize expertise in enterprise financial ERP systems to enhance financial workflows and streamline processes Analyze integration points between ERP systems and other platforms to ensure seamless and accurate data flow for reporting Process Improvement and Optimization: Identify inefficiencies and bottlenecks in current workflows through data analysis and propose process improvements Implement changes aimed at reducing manual effort and optimizing system performance to boost operational efficiency Documentation and User Enablement: Develop comprehensive user documentation and guidelines to support system adoption and best practices Conduct training sessions targeted at common user challenges to improve software utilization and reduce support requests Required Skill Set: Bachelor s degree in Accounting, Finance, or a related field Minimum 12 years total experience, with at least 10 years in accounting system management Strong familiarity with Financial ERP systems (SAP preferred) Deep knowledge of accounting principles and practices Experience in Management Information System (MIS) preparation Excellent verbal and written communication skills Qualification : Bachelors degree in Accounting, Finance, or a related field

Job Title: Digital Marketing Analyst Location: Kolkata Job Description: We are looking for an experienced Digital Marketing Analyst to support our digital marketing team. Responsibilities include tracking online marketing trends, collecting and analyzing data, developing campaign strategies, optimizing and reporting campaign performance, and presenting actionable insights to refine digital marketing strategies. Roles & Responsibilities: Collecting and analyzing customer, marketing, and web behavioral data. Testing campaigns, analyzing key metrics, and identifying opportunities to increase campaign performance. Developing and presenting insights from analyses, including actionable insights and recommendations. Developing digital campaigns and web measurement strategies. Monitoring and analyzing digital media and marketing trends. Communicating and presenting findings to colleagues and senior management. Requirements: Bachelor's degree in marketing or a related field. Experience with analytical and reporting tools, including Google Analytics. Deep knowledge of digital marketing across social, display, and programmatic platforms. Strong analytical and strategic thinking skills. Ability to make data-driven decisions. Excellent interpersonal and collaboration skills. Strong communication and presentation skills. What We Offer You: Flexible Working Competitive Compensation Insurance Benefits Training & Mentoring Frequent Celebrations Home Office Allowance Paid Leave Benefits Retirement Benefits Partial Course Funding Team Building Activities Qualification : Bachelor's degree in marketing or a related field.

Job Title: Manager General Affairs & Legal Location: Kolkata Job Type: Full-Time Experience: 15 18 years Salary: INR 12 18 LPA Notice Period: 1 2 weeks / Immediate Job Summary: We are seeking an experienced, highly organized, and legally adept professional to take on the role of Manager General Affairs & Legal. This multifaceted position will oversee administrative operations, vendor management, legal compliance, physical risk and safety, and adherence to ISO standards (e.g., ISO 9001:2015, ISO 27001). The ideal candidate will possess a legal background with strong knowledge of corporate governance, regulatory requirements, and facility operations, combined with the ability to lead cross-functional teams and ensure compliance across departments. Key Responsibilities: Legal & Compliance Management: Ensure company compliance with applicable laws and corporate regulations (employment, contract, regulatory, and corporate governance) Manage and oversee all non-ICT vendor contracts, legal documentation, and agreements Conduct legal due diligence for all administrative and vendor contracts Liaise with external legal counsel for handling disputes and legal queries Ensure compliance with ISO certifications (ISO 9001:2015, ISO 27001) and manage internal/external audits Safety & Risk Management: Develop and enforce safety protocols including fire safety, emergency procedures, and workplace health compliance Conduct periodic risk assessments and inspections aligned with local laws and safety standards Facilities & Office Operations: Oversee daily facility management, security systems (CCTV, access control), and general office upkeep Manage third-party relationships for maintenance, infrastructure support, and utilities Vendor & Procurement Oversight: Manage end-to-end procurement and vendor lifecycle (non-ICT), including assessment, contract negotiation, and performance monitoring Ensure procurement activities align with legal and internal policy guidelines Asset Management: Collaborate with Accounts and IT to ensure physical asset tracking and reconciliation Maintain up-to-date documentation and compliance for all company assets Administrative Policies & Budgeting: Develop and maintain administrative policies that align with legal standards and internal governance Monitor and manage administrative budgets, track expenditures, and implement cost-control measures Events & Travel Coordination: Organize internal events, workshops, and business meetings Manage domestic and international travel logistics for staff and guests in compliance with company policy and legal obligations Team Collaboration: Work cross-functionally with ICT Vendor Management, Accounts, Legal, and senior leadership to ensure seamless operations and compliance Lead initiatives to continuously improve administrative workflows and governance mechanisms Qualifications & Requirements: Bachelor s degree in Law (LLB) mandatory 15 18 years of professional experience in general administration, legal compliance, corporate governance, vendor and facilities management Strong knowledge of ISO 9001:2015 and ISO 27001 standards In-depth understanding of risk management and safety practices Proven ability to manage contracts, regulatory requirements, and administrative functions effectively Excellent interpersonal, organizational, communication, and legal problem-solving skills Ability to lead cross-functional teams and manage multiple high-priority tasks simultaneously Competitive compensation Leadership position with strategic influence Cross-functional, impactful role in a reputed product-based organization Exposure to global standards and compliance frameworks Qualification : Bachelors degree in Law (LLB) mandatory

Job Title: Networking & Security Analyst Location: Kolkata Employment Type: Full-time Experience: 5-8 years Salary: INR 8 - 14 LPA Notice Period: 30 Days Roles and Responsibilities: Design, implement, and optimize new network solutions and improve existing network infrastructure (both On-premises and Cloud environments such as Azure and AWS) Manage and maintain system/network infrastructure in compliance with ISO27001, COBIT, and NIST cybersecurity frameworks Install, configure, and support network devices including firewalls, routers, proxy servers, switches, WAN accelerators, DNS, and DHCP servers Configure firewalls, routing, and switching to ensure maximum network security and performance Monitor network performance continuously and troubleshoot any issues to maximize uptime and efficiency Procure network hardware and manage subcontractors responsible for network installations and upgrades Schedule and coordinate regular network equipment upgrades and software updates Investigate and resolve network faults promptly Experience managing cloud infrastructure is preferred Educational Qualifications: M.Tech / B.E / B.Tech / MCA or equivalent degree Key Skills: Strong knowledge of network architecture, protocols, and cybersecurity frameworks Hands-on experience with network equipment and configurations Proficiency in cloud network management (Azure/AWS) is an advantage Excellent troubleshooting and problem-solving skills Ability to manage vendor relationships and oversee subcontractor work Qualification : M.Tech / B.E / B.Tech / MCA or equivalent degree

Accounts & Finance Manager About the Role: The Accounts & Finance Manager at PromotEdge plays a critical role in ensuring the financial health of the organization. This involves managing financial transactions, budgeting, and financial reporting. The role requires close collaboration with other departments to align financial strategies with overall business goals. Responsibilities: Manage all financial transactions. Develop and manage budgets. Prepare and analyze financial reports. Collaborate with other departments to align financial strategies with business objectives. Ensure compliance with accounting principles and regulations. Maintain accurate financial records. Qualifications: 3-4 years of experience in a related role. Skills Required: Proficiency in financial management software. Strong attention to detail and analytical skills. Strong knowledge of accounting principles. Excellent communication skills for collaboration with different teams.

Job Title: HR Operational Excellence Analyst Role Overview: The HR Operational Excellence Analyst supports the implementation and enhancement of HR operational processes to drive efficiency and improve overall performance. This role involves process mapping, data analysis, identifying opportunities for improvement, and collaborating with cross-functional teams to support continuous improvement initiatives. The analyst also assists in developing and implementing HR operational excellence frameworks, tools, and methodologies. Key Responsibilities: Process Improvement & Optimization: Supports the documentation, mapping, and analysis of HR operational processes. Assists in identifying areas for process enhancement and efficiency improvements. Contributes to continuous improvement initiatives by recommending and implementing best practices. Data Analysis & Reporting: Collects and analyzes HR-related data to identify trends and improvement opportunities. Prepares reports and insights to support decision-making processes. Assists in monitoring key performance indicators (KPIs) and operational metrics. Collaboration & Stakeholder Engagement: Works closely with HR teams and other business functions to support process improvements. Engages with stakeholders to understand operational challenges and provide solutions. Supports cross-functional collaboration to drive operational excellence initiatives. Learning & Development: Gains experience in operational excellence methodologies, tools, and frameworks. Works within a team environment under the guidance of senior practitioners. Develops a strong understanding of HR operational processes and continuous improvement strategies. Required Skills & Competencies: Strong analytical and problem-solving skills. Basic knowledge of process improvement methodologies (e.g., Lean, Six Sigma) is a plus. Effective communication and collaboration skills. Ability to work in a team-oriented environment. Detail-oriented with a focus on accuracy and quality. This role provides a great opportunity for individuals looking to develop expertise in HR operational excellence while contributing to process improvements within the organization.

Quality Assurance Manager Location: Kolkata Experience: 2+ Years Job Type: Full-time About the Role We are seeking a detail-oriented Quality Assurance Manager with 2+ years of experience to join our team in Kolkata. In this role, you will be responsible for overseeing the testing process of developed projects, ensuring the functionality, usability, and quality of our products. The ideal candidate will have hands-on experience in both manual and automated testing and a strong understanding of performance testing. You will work closely with development teams to identify bugs, improve processes, and deliver high-quality software solutions. Responsibilities Perform testing of the functionality and usability of developed projects to ensure they meet quality standards. Identify and track bugs, errors, and issues, and follow up to ensure their removal and resolution. Develop and execute detailed test plans and test cases to ensure comprehensive testing coverage. Prepare and maintain user manuals and documentation for software products. Work with development teams to improve processes and ensure the delivery of high-quality products. Conduct manual, automated, and performance testing on web-based applications. Ensure adherence to quality standards and recommend process improvements when necessary. Minimum Qualifications B.E./B.Tech/MCA or equivalent degree. 2+ years of experience as a Quality Assurance Manager or Software Tester in an IT company. Experience with manual and automated testing. Familiarity with performance testing techniques. Knowledge of web-based application software is helpful. Strong attention to detail and ability to identify and address bugs and issues. Preferred Qualifications Experience with testing tools like Selenium, JMeter, or other automated testing frameworks. Understanding of Agile methodologies and Scrum practices. Knowledge of CI/CD pipelines and testing integration. Competitive salary and benefits package. Opportunities for professional growth and development. A collaborative and supportive work environment. Exposure to challenging projects and new technologies. Qualification : B.E./B.Tech/MCA or equivalent degree.

As a Content Operations Specialist, you will be responsible for ensuring the smooth operation of our content management system. You will be responsible for managing and organizing the digital files including, but not limited to, video, audio, art, and captions that are received from various sources, validating third-party data, and ensuring that all digital content is ingested into our proprietary technology system accurately and efficiently. You will also be responsible for managing communication with clients and ensuring that all client requirements are met. Job Responsibilities: Receive, ingest, and deliver digital assets into Cineverse's proprietary technology system. Validate third-party data to ensure accuracy. Organize and manage incoming digital content, including metadata. Work with the operations team to ensure that all digital content is delivered on time. Distribute outbound materials to partners for digital content localization Working with existing scheduling and data entry systems, and assisting with migrating to new systems Collaborate with the technical/QC team to identify and solve any issues that may arise. Communicate with stakeholders effectively and professionally. Specific Knowledge Abilities and Skills: Excellent written, verbal communication and proofreading skills in English. 2-4 years of experience working in a team that centers on ingesting materials or streaming media metadata Ability to work independently and within a team environment. Experience working with content management systems (CMS) and digital asset management (DAM) systems Experience with scheduling systems, like Amagi. Proficient in Microsoft Office suite and other relevant software. and time management skills Ability to work in a fast-paced, high-volume environment with changing deadlines Ability to problem solve, communicate and work well with others, both within and outside of the department Flexibility to work occasional weekends & holidays If you are a self-starter who is passionate about the entertainment industry and has a desire to work in a dynamic and fast-paced environment, then this is the job for you. About the company: About the Company: On a mission to give people limitless access to the vast world of Entertainment, Cineverse s advanced, proprietary technology drives the distribution of over 70,000 premium films, series, and podcasts. From providing a complete streaming solution to some of the world s most recognizable brands to super-serving our network of fan channels from direct ad sales partnerships to premium global content we offer more of the stories that move us and technology that moves us forward. Industry leaders with a history of innovation, Cineverse is powering the future of Entertainment. For more than twenty years, Cineverse (NASDAQ: CIDM) has led the digital transformation of the entertainment industry. Today, Cineverse entertains hundreds of millions of consumers around the globe by providing premium content, streaming channels and end to end OTT platform services to the world s largest media, technology and retail companies. For more information, visit http://www.cineverse.com/. Cineverse continues to be a home for a diverse mix of enthusiast content all focused around a core mission of entertaining the world through a portfolio of fan-centric destinations. An innovator in the digital transformation of the entertainment industry for more than two decades, Cineverse s ultimate goal is to build destinations that immerse viewers in content they love. We would welcome you with, A top-grade application traversing multiple mobile platforms. A team of champions to work with. An open mind for new ideas and stratagems. A merry environment focused on creativity, growth and transformation. Top notch medical benefits for employee and family members along with accident coverage benefit for employees Flexible working environment Paid time off (PTO) such as sick days and vacation days

About the Job Qualification: MBA Experience: 4-6 years of experience in FMCG Preferred Industries: FMCG, FMCD, Manufacturing Garments, Pharmaceuticals Age: Below 32 years Male/Female: Open Reporting To: Marketing Manager CTC: Upto 15 LPA No of Vacancies: 3 Skills & Experience Creative with excellent written & oral communication skills Numerical skills and tech savvy Knowledge of branding, and brand communications Ability to work with diverse team Key Requirements The Brand Manager is a key role, where you will help to develop & implement effective brand-building strategies with a focus on developing promotional strategies for brand awareness and profitability. You will have access to confidential information, requiring absolute discretion at all times. You will also be responsible for driving team performance and getting the most out of individual contributors. You will need to be able to plan, organize and anticipate requirements well in advance. Responsible for execute plans and report on campaign results. Developing and implementing strategies to increase sales Assists in developing brand strategy, Product Launching, Promotional Activities, ATL BTL activation Ensure proper practices and procedures are being followed, and make recommendations for improvements Following market trends and presenting creative ideas Prepare, evaluate and analyze data to report on brand growth Product Knowledge including pricing, Packaging and Positioning Qualification : MBA

Job Description: Senior Tech. Content Writer Company Description Magicminds is a global technology company that specialises in custom software solutions and digital marketing services. With a team of dedicated developers and marketers, we help businesses transform their vision into tangible success. Our expertise extends to mobile and web apps, digital marketing, and emerging technologies like AI and Blockchain. As a trusted ally for startups and global enterprises, we empower our clients with cutting-edge digital solutions. Roles and Responsibilities: Create, edit, and manage high-quality technical content for diverse platforms (blogs, websites, whitepapers, manuals, etc.). Collaborate with subject matter experts to gather and validate information. Develop and maintain content style guides and standards. Ensure technical accuracy and clarity in all content. Conduct thorough research to stay updated with industry trends and technologies. Optimise content for SEO and user engagement. Mentor and guide junior writers to improve their skills and output. Skills & Experience Required: Bachelor s degree in Computer Science, Engineering, English, or related field. 5+ years of experience in technical writing or related field. Excellent written and verbal communication skills. Excellent research skills to gather information and stay up-to-date with industry trends. Strong understanding of technical concepts and the ability to explain them clearly. Familiarity with content management systems and keyword research tools. Proficiency with content management systems (CMS) and documentation tools. Experience with SEO best practices. Attention to detail and ability to work independently. Strong organisational and multitasking abilities. Experience: 5+ years (Only IT Industry) Location: Kolkata (Onsite/Remote) Qualification : Bachelors degree in Computer Science, Engineering, English, or related field.

Job Description: Market Research Executive Company Description Magicminds is a global software solutions and digital marketing services provider with headquarters in the USA and operations in India and Australia. Our team of developers and marketers collaborates to turn visions into successful mobile and web apps, digital marketing campaigns, and cutting-edge AI and Blockchain solutions. We cater to startups and enterprises worldwide, driving innovation and digital transformation. We are seeking a highly motivated and detail-oriented individual to join our team as a Market Research Executive. In this role, you will play a critical part in identifying market opportunities, gathering insights, and driving lead generation to support our sales pipeline. You will bridge the gap between market intelligence and sales outreach, ensuring a seamless flow of information and prospects for the sales team. Key Responsibilities: Conduct comprehensive research to identify target markets, industry trends, competitive landscapes, and potential opportunities. Build and maintain a database of market insights to guide strategic decision-making. Identify and profile key decision-makers and influencers within target companies. Generate and qualify leads through various outreach channels, including cold calls, emails, and social media platforms. Schedule appointments, demos, and meetings for the sales team with qualified prospects. Nurture and build relationships with prospects through personalized communication. Collaborate with the marketing team to execute targeted campaigns for lead generation. Maintain and update CRM systems with accurate and up-to-date lead and prospect information. Monitor and report on market trends, competitor activities, and emerging technologies. Qualifications and Skills: Experience: 1-3 years in market research, lead generation, sales development, or a similar role. Candidates from IT industry preferred. Required Skill Sets: Data Mining & Research, Potential Industry Identification, Data Qualification, Lead Qualification, Lead Generation, Sales Pipe Line Building, Cold Call, Business Meeting Qualification with Potential Client, Business Development Activity. Excellent research, analytical, and problem-solving skills. Strong communication and interpersonal skills, with the ability to engage prospects effectively. Proficient in using CRM tools (e.g., Salesforce, HubSpot) and research platforms (e.g., LinkedIn Sales Navigator). Ability to manage time efficiently and handle multiple tasks in a fast-paced environment. Familiarity with market research methodologies and sales development strategies.

Job Title: Application Support Engineer Location: Kolkata Employment Type: Full-time Experience: 3+ years Salary: INR 6 - 10 LPA Notice Period: 30 Days Job Profile: Join a leading product-based MNC as an Application Support Engineer to monitor and manage functional support incidents for our production systems. You will be responsible for ensuring smooth operations, handling user queries, coordinating with development teams, and supporting release management. Key Responsibilities: Monitor and manage all functional support incidents, requests, and queries addressed to the Global Support Team in production Track alert emails and take timely action Follow defined process flows for incident and request management Handle user code registration requests and data provision tasks Perform primary analysis to respond to user queries and provide root cause analysis Liaise directly with users, development teams, and other stakeholders to resolve issues or gather information Coordinate release management activities, including tracking releases and data patches Send notifications to users regarding application restrictions during updates, maintenance, or program releases Maintain daily log sheets and ensure smooth shift hand-overs Document standard operating procedures and provide support during UAT and training sessions Adhere to process timelines and quality standards consistently Acquire and maintain knowledge of the international shipping industry and MOL-IT software applications, standards, and guidelines Perform additional tasks as assigned by superiors Preferred Skills & Qualifications: Bachelor s degree in Information Technology, Computer Science, or related field Minimum 3+ years of experience in functional application support Strong exposure to SQL and database query handling Excellent analytical and problem-solving skills Effective communication and coordination abilities Ability to work under pressure and manage multiple tasks simultaneously Qualification : Bachelors degree in Information Technology, Computer Science, or related field