Presales Support Jobs in Mumbai

Customer Support Team Lead Experience: 2 5 Years Location: Mumbai Job Summary We are looking for a proactive and experienced Customer Support Team Lead to manage and mentor a team of customer support representatives. The ideal candidate will bring strong leadership capabilities, hands-on support experience, and a commitment to delivering outstanding customer experiences. In this role, you will be responsible for driving team performance, handling escalations, and continuously improving support processes. Key Responsibilities Lead, manage, and motivate a team of Customer Support Representatives to meet service quality and performance targets. Monitor individual and team performance, providing regular coaching, feedback, and performance reviews. Manage escalated customer issues, ensuring timely and effective resolution while maintaining high satisfaction levels. Design and deliver onboarding and ongoing training programs to enhance team skills and product knowledge. Collaborate with cross-functional teams (Product, Operations, and Tech) to improve processes. Track, analyze, and report key support metrics to identify trends, gaps, and opportunities for improvement. Ensure strict adherence to support SLAs, internal policies, and best practices. Qualifications & Skills 2 5 years of experience in Customer Support, with at least 1 year in a Team Lead or supervisory role. Strong communication, leadership, and interpersonal skills. Ability to manage multiple priorities in a fast-paced, customer-centric environment. Excellent problem-solving and decision-making abilities. Hands-on experience with CRM tools and proficiency in Microsoft Office applications. Customer-first mindset with a focus on continuous improvement. This role offers an opportunity to step into a leadership position where you can directly influence customer satisfaction and team success. If you re passionate about people management and customer experience, we d love to have you on our team.

Senior Systems Engineer Pre-Sales Location: Mumbai Job Category: Systems Engineering Job Schedule: Full-Time Company Overview Join Fortinet, a global cybersecurity leader with over two decades of innovation. We are looking for a dynamic Senior Systems Engineer to act as the key technical partner to sales representatives in West India, supporting enterprise accounts across the full sales lifecycle. Key Responsibilities Pre-Sales Leadership: Qualify sales leads, lead pre-bid meetings, and respond to RFPs with technical solution proposals. Demonstration & POCs: Serve as the primary technical resource during sales calls and deliver Proof-of-Concepts (POCs) to demonstrate Fortinet solutions. Post-Sales Oversight: Act as the technical point of contact for assigned accounts, collaborating with SMEs and engineering to resolve complex issues. Channel & Partner Enablement: Train channel partners on Fortinet solutions and competitive differentiation while providing technical oversight. Consulting & Advisory: Develop complex system designs and presentations; contribute to case studies and white papers. Required Skills & Experience Security Expertise: Deep knowledge of SD-WAN, NG Firewall, SASE, WAF, ZTNA, and EDR/XDR. Operations Solutions: Experience with NOC/SOC solutions such as SIEM and SOAR. Cloud & Mobile: Familiarity with public/private cloud security and mobile core solutions (GiFW, CGN, SecGW). Hands-on Ability: Proven experience designing and implementing POCs using Fortinet products or competitive solutions. Communication: Strong consultative and presentation skills with a willingness to travel across India (~25%).

Executive - Customer Support Experience: 0 - 2+ Years Education: Graduation Location: Mumbai About the Role We are seeking a motivated and customer-centric Executive - Customer Support to join our team. As a key member of the support function, you will be responsible for providing high-quality service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience throughout the customer journey. You will have the opportunity to deepen your knowledge of the Forex ecosystem and enhance your communication and problem-solving skills while working in a dynamic environment. Key Responsibilities Forex Product Knowledge: Develop a strong understanding of the Forex ecosystem, associated products, and the applicable guidelines set by RBI and FEMA. Customer Communication: Respond to customer inquiries via emails, support tickets, and inbound/outbound calls in a timely and professional manner. Issue Resolution: Address customer issues effectively, troubleshooting and resolving queries while escalating more complex concerns to senior team members when needed. Tracking & Follow-Up: Maintain detailed and up-to-date records of all customer interactions. Follow up on open queries to ensure resolution and customer satisfaction. Collaboration with Teams: Work closely with internal teams to ensure that customer concerns are addressed quickly and efficiently. Service Improvement: Continuously seek opportunities to improve customer service processes and contribute to the enhancement of service quality standards. Key Skills and Qualifications Essential Skills Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and internal teams. Problem-Solving Abilities: Ability to troubleshoot and resolve customer issues in a quick and efficient manner. Time Management: Ability to manage multiple tasks efficiently, prioritize workloads, and meet deadlines. Follow-Up & Tracking: Strong attention to detail with a focus on tracking interactions and ensuring timely follow-up. Knowledge & Attributes Understanding of Forex: A basic understanding of Forex products and services will be beneficial. Team Collaboration: Ability to work collaboratively with other team members and departments to resolve customer issues. Adaptability & Quick Learning: Willingness to adapt to new tools, processes, and customer service practices in a fast-paced environment. A dynamic work environment where you can grow and enhance your customer service skills. Exposure to the Forex ecosystem and financial services industry. A collaborative and supportive team culture. Competitive salary and benefits package. Qualification : Graduation

IT Support Engineer / System Administrator Location: Mumbai Reporting To: Lead IT Infrastructure About the Role We re looking for a proactive and technically sound IT Support Engineer / System Administrator to join our growing IT team. In this role, you'll manage day-to-day IT operations, support internal users, and maintain the stability, performance, and security of our IT infrastructure across systems and networks. You ll be responsible for ensuring seamless technology operations across platforms Windows, macOS, network devices, cloud tools, and security systems. Key Responsibilities System & Device Management Install, configure, and maintain desktops, laptops, servers, and peripherals across Windows and macOS environments. Deploy and manage software, drivers, and operating system updates across all user systems. Maintain IT asset inventory and track hardware, accessories, and mobile devices using asset management tools or spreadsheets. User & Access Management Manage users, groups, and permissions via Active Directory and Microsoft 365 Admin Console. Support onboarding and offboarding processes in collaboration with HR and Operations ensure timely device provisioning and deactivation. Network & Security Operations Set up and manage firewalls, routers, switches, VPNs, and wireless access points to ensure secure and reliable connectivity. Configure and manage VPN access for remote employees and secure inter-office communication. Implement and monitor endpoint protection, antivirus, and malware defense tools. Perform regular system audits to ensure compliance, performance, and data protection. MDM & Remote Device Management Configure and manage MDM solutions like Microsoft Intune and Jamf to enforce security policies and manage devices remotely. IT Support & Troubleshooting Provide L1/L2 support for user issues related to hardware, software, email, VPN, printers, and connectivity. Use IT ticketing systems for issue tracking, prioritization, and resolution. Offer critical IT support during live events, production peaks, or project deliveries. Documentation & Compliance Create and maintain documentation: system configurations, procedures, issue logs, and troubleshooting guides. Support internal and external IT audits with system logs, reports, and policy documentation. Help define and enforce IT usage, security, and access policies. Skills & Qualifications Bachelor s degree in Computer Science, IT, or a related field. 4+ years of hands-on experience in IT support or system administration roles. Strong knowledge of Windows OS, macOS, and core networking principles. Experience with Active Directory, Microsoft 365, and cloud collaboration tools. Working knowledge of MDM platforms (Microsoft Intune, Jamf) and endpoint security tools. Familiarity with configuring firewalls, VPNs, and enterprise networking equipment. Strong problem-solving skills and a user-first mindset. Ability to work independently, prioritize issues, and support users both on-site and remotely. You ll be part of a dynamic team that values innovation, reliability, and continuous learning. This is a hands-on role with direct impact keeping our people connected, productive, and secure every day. Qualification : Bachelors degree in Computer Science, IT, or a related field

L3 Support / Software Engineer Location: Mumbai Main Responsibilities: Develop and implement fixes, test, deploy, support, maintain, and enhance applications. Coordinate with developers and business analysts to understand functionalities, resolve issues, and implement necessary changes. Troubleshoot and resolve complex problems and technical issues efficiently. Maintain and manage existing Level 3 support bases. Exhibit strong debugging skills to identify and fix issues promptly. Handle configuration management activities. Manage release and deployment tasks. Track defects and provide timely updates. Participate in planning and reporting activities. Qualifications & Work Experience: Bachelor s degree in Engineering (BE/B.Tech) or MCA. 2 to 4 years of relevant experience. Prior experience in the Insurance domain is mandatory. Technical Skills: Proficient in C#, ASP.NET, MVC 4/5. Strong knowledge of SQL and database concepts. Experience with Web Services: WCF, REST. Hands-on experience with Kendo UI controls, HTML, CSS, jQuery, and JavaScript. Familiarity with Entity Framework 6.0. Personal Skills: Strong teamwork and collaboration abilities. Proactive attitude with a willingness to take initiative. Effective communication skills. Supportive of team members and able to work in a fast-paced environment. Qualification : Bachelors degree in Engineering (BE/B.Tech) or MCA

Job Title: Sales Engineer Location: Mumbai Experience: 5 to 10 Years Qualification: B.E./B.Tech in Electronics, Electrical, Instrumentation, or Telecommunication; MBA (Marketing) preferred Job Summary We are looking for a dynamic and results-driven Sales Engineer with a strong background in the electronics industry to join our Mumbai team. The ideal candidate will be responsible for lead generation, customer engagement, product demonstrations, and closing sales opportunities across various channels. This role requires excellent communication, technical understanding, and a customer-centric approach. Key Responsibilities Lead Generation & Prospecting: Generate leads through multiple sources: direct outreach, website inquiries, IndiaMart, exhibitions, social media, trade shows, market research, and employee referrals. Client Engagement & Follow-up: Conduct cold calls, schedule personal visits, and respond to inbound inquiries. Understand customer requirements and qualify leads based on technical and commercial feasibility. Sales Presentations & Product Demonstrations: Deliver tailored presentations and demos to showcase product capabilities. CRM Management: Update CRM with accurate and complete lead information including customer details, payment terms, and follow-up activities. Maintain visit schedules and submit travel expenses in a timely manner. Sample Submission & Conversions: Coordinate submission of product samples, facilitate customer approvals, and convert qualified leads into sales opportunities. Reporting & Documentation: Maintain comprehensive records of activities and attend quarterly business reviews with sales leadership. Key Result Areas (KRAs) Volume of qualified leads generated Conversion ratio (leads to opportunities won) On-time and accurate CRM data entry Client satisfaction and retention Core Competencies & Skills Excellent communication and interpersonal skills Good understanding of the electronics/electrical components market Proficient in MS Office (Excel, Word, PowerPoint) High level of accountability, dependability, and ownership Be part of a fast-growing organization in the electronics industry Opportunity to work with cutting-edge products and global clients Supportive team culture with growth-oriented leadership Qualification : B.E./B.Tech in Electronics, Electrical, Instrumentation, or Telecommunication; MBA (Marketing) preferred

Job Title: BIM Product Specialist Digital Construction Technology Location: Mumbai Qualification: B.E./B.Tech/M.E./M.Tech/MCA Experience: Minimum 5 Years Role Overview: We are looking for a dynamic and technically skilled BIM Product Specialist to support our digital construction initiatives, with a strong focus on 4D and 5D Building Information Modeling (BIM). This role blends product expertise, client interaction, and solution delivery, acting as a key link between the product development team and end users. The ideal candidate will bring hands-on BIM experience, a deep understanding of construction technology, and strong pre-sales and client-facing capabilities. Key Responsibilities: Drive product sales, pre-sales activities, and market development for BIM solutions, particularly those involving 4D (time) and 5D (cost) capabilities. Engage with clients to understand their pain points and demonstrate how BIM-based solutions can address their specific project needs. Participate in the product development lifecycle to understand product features and communicate technical details effectively to clients and internal teams. Conduct Proof of Concept (POC) sessions and demonstrations tailored to client-specific scenarios using BIM 4D/5D tools. Collaborate with multiple internal and external stakeholders, including sales, product, engineering, and client teams. Support BIM implementation strategies across client projects by providing technical guidance and solution-based recommendations. Analyze client feedback and industry trends to help refine product features and ensure market relevance. Required Skills & Competencies: Minimum 5 years of experience with BIM technologies, specifically with 4D (scheduling) and 5D (estimation/cost) workflows. Prior experience in pre-sales or product promotion within the construction technology space is highly desirable. Hands-on involvement in BIM project implementation and coordination with BIM teams. Strong understanding of challenges in BIM adoption and the ability to provide actionable solutions. In-depth knowledge of 3D, 4D, and 5D workflows and their integration into digital construction. Proficiency in project scheduling tools such as Microsoft Project (MSP) and Primavera P6. Excellent communication and presentation skills, with proficiency in PowerPoint, Word, and Excel. Deep understanding of digital construction methodologies and emerging technologies in the AEC (Architecture, Engineering, Construction) industry. Qualification : B.E./B.Tech/M.E./M.Tech/MCA

Position: Executive / Assistant Manager Sales Closing Location: Mumbai Department: Sales Job Purpose To drive revenue generation by effectively managing and converting leads from various sourcing channels into successful bookings through an exceptional sales experience and customer engagement. Key Responsibilities Welcome and engage customers during walk-ins with impactful audio-visual presentations and project showcases. Conduct site visits with potential customers and address their questions effectively. Capture customer details accurately in data sheets and update them in Salesforce (SFDC). Follow up proactively with prospects to progress leads toward closure. Address and resolve on-site customer concerns such as parking allocation, site access, construction queries, and coordinate with project teams as needed. Lead price discussions and negotiations to close bookings. Generate and process sales orders post-deal closure. Ensure a seamless handover of customer details and booking documentation to the CRM team. Collaborate closely with the CRM team to address any post-booking customer issues or requirements. Performance Indicators Individual Accountability Adherence to sales SOPs and processes Execution and participation in BTL (Below the Line) marketing activities Shared Accountability Customer satisfaction scores Net sales generated Key Stakeholders External Customers Channel Partners Internal Sourcing Teams CRM Team Pre-Sales & MIS Team Functional Competencies Strong understanding of structured sales processes (SOPs) Market and competitor awareness Effective presentation and negotiation skills In-depth product knowledge Stakeholder coordination and communication Mahindra Leadership Competencies 1. Result Orientation with Execution Excellence Consistently achieve targets with a disciplined and process-driven approach Exhibit accountability for performance and timely execution Proactively adapt to ensure adherence to standards 2. Customer Focus Understand customer needs deeply and address them proactively Own the customer experience from first interaction to handover Deliver service that builds trust and long-term satisfaction 3. Weaving Passion & Energy at Work Show enthusiasm and drive in customer engagements Collaborate effectively with diverse teams and individuals Embrace innovative ways of working and problem-solving Qualifications and Experience Education: Graduate in any discipline (MBA preferred) Experience: 2 5 years of relevant experience in sales, preferably real estate or high-involvement purchases Qualification : Graduate in any discipline (MBA preferred)

Microsoft Service Sales Specialist Full-Time | Mumbai, Maharashtra (On-Site) Location: Mumbai, Maharashtra Job Type: Full-Time | On-Site Experience Required: 1 to 7 years Notice Period: Immediate joiners preferred Salary: Based on experience and qualifications Job Overview We are looking for a driven and experienced Microsoft Service Sales Specialist to join our team in Mumbai. In this role, you will be responsible for generating new business opportunities, building strong relationships with Microsoft-managed customers (EC and SMC segments), and driving the sales of Bitscape s Microsoft cloud services, including Azure, Microsoft 365, Dynamics 365 (F&O, BC, CRM), Power Platform, and Power BI. This is a strategic, high-impact role that also involves team building, go-to-market (GTM) execution, and close collaboration with both internal stakeholders and Microsoft Account Executives (AEs) and Partner Teams. Key Responsibilities Build and manage a strong sales pipeline across Enterprise Commercial (EC) and Small & Medium Corporate (SMC) customer segments. Drive end-to-end sales of Bitscape s Microsoft service offerings, including Azure, Microsoft 365, Dynamics 365 ERP & CRM (F&O, BC), Power BI, and Power Apps. Establish and maintain trusted relationships with Microsoft teams to co-sell and align on joint go-to-market strategies. Recruit, mentor, and lead a high-performing team of account managers and solution specialists, working closely with the pre-sales and delivery leaders at our Global Engineering Center in Ahmedabad. Take ownership of business P&L, revenue goals, and customer satisfaction. Expand Bitscape s presence in the Managed Service Provider (MSP) market, identifying new growth opportunities and client needs. Collaborate with other Bitscape leaders to ensure alignment with company goals and strategic priorities. Leverage market insights and customer feedback to continuously optimize sales strategies and service offerings. Qualifications and Skills Proven track record in Microsoft services sales, account management, or business development, ideally in a cloud services or IT consulting environment. Strong understanding of Microsoft cloud solutions including Azure, Microsoft 365, Dynamics 365, and Power Platform. Ability to manage large, complex accounts and influence stakeholders at all levels. Demonstrated experience in building and leading high-performing sales teams. Familiarity with Microsoft Co-Sell motions and working with Microsoft Partner and AE teams is highly desirable. Strong communication, negotiation, and relationship-building skills. Strategic thinker with a customer-first mindset and a results-driven approach. MBA is preferred but not mandatory; relevant experience and performance are the key hiring criteria. Lead Microsoft service sales strategy for a trusted Microsoft partner in a high-growth market. Work closely with Microsoft and high-profile enterprise clients across India. Join a collaborative, innovation-led team with a strong delivery backbone. Opportunity to make a high business impact and grow into senior leadership roles. Apply now to be part of a forward-thinking Microsoft partner and accelerate your career in cloud services and Microsoft solution sales. Qualification : MBA is preferred but not mandatory; relevant experience and performance are the key hiring criteria.

Position: Technical Support Specialist (Japanese) Location: Mumbai, India About LRN: LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform. About the role: LRN team develops data specifically for a set of key product domains like eLearning, Disclosures, personalization and completions. We deal in AWS technologies like Redshift, S3, Glue, and Lambda. You'll build our data lake and partner with Product and BI teams to build new behavioral events, pipelines, datasets, models, and reporting to support their initiatives. You'll also assist to develop our analytics capabilities in Quicksight and build out our real time reporting capabilities. Your responsibilities will include: Provide support to internal and external customers on all aspects of LRN s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization) Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes. Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured. Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate. Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities. Prepare and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems. Maintain quality levels for all work related to customers requests. Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working. Collaborate with peers to discuss unique solutions and to document them. Perform other duties as assigned. Requirements: Bachelor s Degree 4-6 years of L2/L3 level experience in a customer facing role in an application support environment. Proficient in Japanese language (Written and spoken) - Mandatory Excellent communication skills in English. This position requires above par skills to write and speak in English. Extensive experience in supporting enterprise customers based in US and Europe. Familiarity with HTML and CSS. Familiarity with Learning Management Systems Expertise in Microsoft Office Suite especially in Excel. Should be able to understand and handle CSV files. Ability to review a Partner request, and apply the necessary analytical skills to ensure successful delivery of the end product. This role will involve direct Partner contact; an ability to work with others who are potentially very frustrated, in a professional manner is mandatory. An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent. Ability to consistently spot and report issues before they reach a point of becoming critical. A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology. Must have an inherent attention to detail Benefits: LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualification : Bachelors Degree

Infrastructure Support Analyst - AWS Location: Mumbai Company: Qube Research & Technologies (QRT) Job Type: Full-Time About QRT Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager operating across all major liquid asset classes worldwide. We are a technology- and data-driven firm applying a scientific approach to investing. Our culture of collaboration and innovation empowers us to solve complex challenges and deliver superior results for our investors. Role Overview As an Infrastructure Support Analyst (AWS), you will play a critical role in maintaining, supporting, and optimizing QRT s cloud infrastructure. You will work closely with trading, research, and business teams to ensure reliable and scalable cloud services that underpin our technology platform. Key Responsibilities Cloud Infrastructure Management: Design, build, and support cloud-based services primarily on AWS to enable robust trading, research, and business operations. Cross-Team Collaboration: Partner with traders, researchers, and business stakeholders to drive cloud adoption and resolve infrastructure-related challenges. Cloud-First Problem Solving: Implement scalable, secure, and efficient solutions with a cloud-first mindset. Support Critical Infrastructure: Maintain essential systems supporting research technology, trading platforms, market execution, and data processing pipelines. Required Skills & Experience Minimum 2 years of hands-on experience with AWS, including core services such as EC2, S3, VPC, IAM, and Lambda. Strong scripting ability in Python and Bash to automate cloud operations and infrastructure tasks. Familiarity with containerization and orchestration tools like Docker, ECS, and Kubernetes. Experience with configuration management and infrastructure as code tools such as Ansible and Terraform. Working knowledge of Linux and Windows operating systems. Passion for infrastructure engineering and platform support in fast-paced environments. Excellent problem-solving aptitude combined with strong business analytics skills. Preferred Qualifications Certifications such as AWS Certified Solutions Architect, AWS SysOps Administrator, or Linux certifications are a plus. Prior experience supporting infrastructure in trading or financial services environments is advantageous. Opportunity to work with cutting-edge cloud technologies in a high-impact quantitative finance setting. Collaborative and inclusive work culture emphasizing innovation and teamwork. Professional growth and continuous learning opportunities. Competitive salary and comprehensive benefits. Initiatives promoting work-life balance and employee well-being.

Position: Senior Sales Executive (PSU IT Solutions) Location: Mumbai, Delhi Employment Type: Full-Time, Permanent Mode of Work: Initial period WFH/Field work from their location (Except Mumbai Location) About Swan Solutions: Swan Solutions is a rapidly growing IT infrastructure service provider with a turnover of 500 Crore, headquartered in Mumbai. Founded 33 years ago by Mr. Mohammed Sutarwala, Swan has built a reputation in the IT hardware and networking space, offering solutions to BFSI, PSU, SMBs, and corporate houses. Swan partners with leading global companies like HP, Cisco, Microsoft, Ice Warp, and Fluid AI. Our key clients include SBI, SBI MF, and ICICI. Culture at Swan: Swan s culture fosters innovation, accountability, and collaboration. We take on inspiring IT projects, encourage creativity, and celebrate the people who make ideas come to life. Our open-door culture ensures everyone has the opportunity to contribute to the transformation of ideas into actionable solutions. Members of the Swan team are described as accountable, vibrant, independent, and impactful. Key Responsibilities: Business Development Identify and target potential PSU customers across various sectors such as energy, telecommunications, banking, and infrastructure. Develop and execute strategic sales plans to penetrate PSU market segments. Build and maintain strong relationships with key decision-makers in PSU organizations. Sales Strategy Conduct in-depth market research on PSU IT spending and technological requirements. Develop tailored IT solution proposals addressing the specific needs of PSU organizations. Create comprehensive presentation decks and technical documentation. Prepare competitive bid responses and ensure technical compliance with RFPs. Sales Execution Manage the entire sales cycle, from lead generation to contract closure. Negotiate complex, high-value IT solutions and service contracts. Develop and maintain a robust sales pipeline. Meet or exceed quarterly and annual sales targets. Collaborate with pre-sales and technical teams to design customized solutions. Customer Engagement Provide a consultative selling approach to understand PSU customers' digital transformation challenges. Conduct technical presentations and demonstrations. Offer post-sales support and ensure customer satisfaction. Manage long-term customer relationships and identify upselling opportunities. Compliance and Documentation Ensure compliance with government procurement guidelines and tender processes. Maintain accurate sales records and customer interaction documentation. Prepare detailed sales reports and forecasts. Navigate complex PSU procurement procedures. Tender and RFP Management Proactively track PSU tender and RFP opportunities across various sectors. Maintain a comprehensive database of upcoming and active tenders. Develop expertise in tender classification and evaluation criteria. Ensure strict adherence to government procurement guidelines and statutory compliance norms. Tender Response Strategy Analyze RFP/tender requirements and develop precise, compliant, and competitive tender responses. Coordinate with internal teams to craft technical specifications, pricing strategies, and bid documents. Prepare comprehensive bid documents that meet all technical, commercial, and legal requirements. Stakeholder Engagement Build and maintain relationships with PSU procurement departments and tender evaluation committees. Conduct follow-up and clarification meetings, and manage post-tender communication and negotiation processes. Competitive Intelligence Monitor competitor tender responses and analyze winning bid strategies. Stay updated on emerging technologies relevant to PSU procurement. Develop insights into PSU technological transformation priorities. Qualifications: Education: Bachelor s degree in Engineering, Computer Science, or Business Administration. Experience: 4-6 years of experience, with at least 3 years in enterprise IT sales, preferably with exposure to the PSU sector. Proven track record of successful B2G (Business to Government) sales. Strong understanding of IT infrastructure, cloud solutions, cybersecurity, and digital transformation technologies. Excellent communication and negotiation skills in English and Hindi. Required Skills: Deep knowledge of PSU procurement processes. Strong networking and relationship-building capabilities. Strategic thinking and solution-selling approach. Ability to work in a target-driven environment. Proficient in CRM tools and sales management software. Excellent written and verbal communication skills. Attention to detail, especially with tender specifications. Strong analytical and problem-solving capabilities. Ability to work under strict deadlines. Proficiency in preparing persuasive technical documentation. Technical Competencies: Extensive knowledge of government e-procurement portals (GeM, CPPP). Tender evaluation processes and bid management software. Experience in preparing technical and commercial bid proposals. Technology Focus Areas: IT Infrastructure Solutions Cloud Computing Cybersecurity Digital Transformation Technologies Enterprise Software Solutions Network and Communication Systems Key Performance Indicators (KPIs): Number of tenders participated in. Tender win rate. Total contract value of won tenders. Compliance score in tender submissions. Revenue generated through tender routes. Compensation: Performance Bonus: 100-300% of base salary (based on the number and value of tenders won). Qualification : Bachelors degree in Engineering, Computer Science, or Business Administration.

Tech Pre-Sales Manager Location: Mumbai Job Description: Solution Development: Develop solutions and organize, plan, create, and deliver compelling proof of concept demonstrations. Client Requirement Gathering: Communicate effectively with clients to understand their requirements and needs. Solution Control: Oversee the entire solution development process, ensuring it meets client specifications and requirements. Proposal Creation: Provide technology solutions to clients and document the solution in a clear, well-structured proposal. Effort Estimation: Estimate the effort required for development and plan accordingly. Candidate Profile: Cloud Platforms Knowledge: Experience working with various cloud platforms. Pre-sales Call Participation: Actively participate in pre-sales calls to understand client needs and propose solutions. Coding Experience: Must have a background in coding to assess and design technical solutions effectively. Tech Expertise: Deep technical expertise across various technologies. Technology Agnostic: Ability to work across different technology stacks without preference. Strong Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical stakeholders. Software Architecture: Proficient with software architecture and design principles. If you are ready to take on the challenge of leading tech pre-sales efforts in Mumbai, apply today for the Tech Pre-Sales Manager role!

Job Title: Pre-Sales Business Analyst (AI/ML) Location: Mumbai Job Type: Permanent Education: Any Graduate / Post Graduate Experience: 10-14 years Openings: 3 Overview: We are seeking a skilled Pre-Sales Business Analyst with expertise in AI/ML and custom software solutions. In this role, you will serve as a key liaison between business stakeholders and technical teams, ensuring alignment in delivering AI/ML-driven solutions that meet client objectives. Key Responsibilities: Act as the primary interface between business stakeholders and technical teams for AI/ML and custom software solutions. Collaborate with clients to gather requirements, define business needs, and document functional and technical specifications. Lead pre-sales activities, including crafting proposals, presentations, RFP responses, and Proof of Concepts (PoCs). Partner with sales and technical teams to develop AI/ML solutions that align with business goals. Conduct market research, competitor analysis, and feasibility studies for AI/ML and custom application projects. Assist in defining solution architecture, pricing models, and go-to-market strategies. Create business cases, ROI analyses, and solution roadmaps to support sales initiatives. Engage with clients for demos, technical discussions, and requirements clarification. Ensure alignment between business needs and technical feasibility through collaboration with product and development teams. Stay abreast of industry trends, emerging technologies, and advancements in AI/ML to enhance solution offerings. Qualifications: 10+ years of experience as a Business Analyst, with a minimum of 4 years in pre-sales for AI/ML and custom applications. Strong communication skills in English, with experience in consulting US businesses. Deep understanding of the AI/ML landscape, with hands-on development experience in AI. Ability to engage in technical-level discussions with both customers and internal teams. A sharp focus on identifying business use cases and understanding customer challenges, aspirations, and priorities. Proven ability to research, develop, and propose solution outlines tailored to client needs. Strong capability to create clear value propositions for proposed solutions. Experience in developing implementation plans within an Agile SDLC framework. Ability to mentor and guide junior pre-sales executives. Qualification : Any Graduate / Post Graduate

Job Title: Team Lead Business Analyst Location: Mumbai Job Type: Permanent Education: Any Graduate / Post Graduate Experience: 10 - 12 years Openings: 1 What You Will Do: As a Senior Business Analyst in this individual contributor role, you will be responsible for identifying and solving complex business problems through creative, data-driven solutions. Your role will involve: Business Analysis & Solutioning: Analyze clients business needs, identify problems, and propose data-driven solutions that align with organizational goals. Gather and analyze data to understand strategic requirements, guiding the project planning process to ensure a clear understanding of requirements and delivery. Client Interaction & Stakeholder Management: Serve as a key liaison between clients, business partners, and project teams to ensure effective communication and technical solutions. Manage client expectations, track project performance, and ensure high client satisfaction. Documentation & Communication: Develop detailed documentation, including configuration requirements, wireframes, SRS, BRD, and FRD. Communicate business trends and key metrics to stakeholders, ensuring they are informed and aligned with project goals. Leadership & Project Management: Act as a technical lead, guiding the project team and ensuring effective delivery of solutions. Oversee project management activities, ensuring timely delivery and managing project milestones. Presales & Proposal Creation: Create proposals, participate in presales activities, and contribute to securing new business. What Qualifications You Will Need: Experience: 10 to 12 years of experience as a Business Analyst, with a focus on IT services in the US and UK markets. Proven experience in managing business analysis and project management activities in service-based industries. Technical & Business Skills: Strong expertise in gathering and analyzing business requirements, problem-solving, and proposing solutions. Ability to create and manage key documentation, including wireframes, BRD, SRS, and FRD. Excellent understanding of business trends, key metrics, and how to communicate these insights effectively to stakeholders. Client-Facing Skills: Strong experience in managing and maintaining client relationships, ensuring customer satisfaction. Ability to manage client expectations and monitor project performance. Leadership Skills: Experience in leading a team and managing project deliveries. Ability to act as a technical lead, providing direction and guidance to the team. Presales Experience: Ability to create proposals and engage in presales activities. Additional Requirements: Relevant experience in IT service-based industries, particularly with US and UK-based clients. Strong problem-solving, documentation, and communication skills. Ability to handle complex tasks and manage multiple priorities effectively. Qualification : Any Graduate / Post Graduate

Job Description As a Knowledge Content Manager Associate in our team, you will be at the forefront of managing and enhancing our content database, ensuring that our sales materials (including RFPs, pitch books, and brochures) are compelling, accurate, and globally-consistent. You will collaborate with sales, product, client service, and other subject matter experts to ensure content and stats are accurate, consistent, and approved. You will also create materials for sales training, such as case studies, information on product overviews and strategy, and prepare competitor analysis. Job Responsibilities: Maintain, update, and enhance content used for client-facing documentation (proposals, pitchbooks, and other similar documents) provided to prospective and existing clients in pursuit of winning or retaining business. Develop external and internal content in partnership with sales and product, including case studies, and product overviews & strategy documents. Coordinate with subject matter experts to update the database with new responses as products are enhanced. Partner with subject matter experts to conduct periodic end-to-end reviews of responses in the database to ensure changes in business, value proposition, regulatory environment, staff, locations, etc., are correctly captured. Utilize Tableau to build dynamic data visualization dashboards, transforming complex data into actionable insights that support strategic sales initiatives. Source and manage J.P. Morgan statistics in the creation of sales documents or in answering questions from clients or prospects globally. Manage the sales experience survey process as the conduit between sales and the third-party consultant. Perform vendor administration activities such as user access management and training, and act as a point of contact, liaising with vendor support to quickly resolve issues. Required Qualifications, Capabilities, and Skills: Minimum 4 years of work experience in the financial services industry, within content/database management, pre-sales, business development, or marketing. Excellent verbal and written communication skills, with a thorough knowledge of American and British English language, grammar, spelling, punctuation, and usage, as well as the Associated Press (AP) style guide. Confidence, assertiveness, and professionalism to partner closely with all levels of management. Proficiency with MS Word, Excel, and PowerPoint required. Strong project management skills with the ability to manage tight schedules. Preferred Qualifications, Capabilities, and Skills: Bachelor's degree (BA or BS) in finance, business preferred, but not required. An understanding of the securities services industry and products is a plus. Self-starter with sound judgment and ability to operate independently and apply initiative. Experience with building data visualization dashboards via Tableau. Familiarity with emerging technologies, such as LLMs to bring in efficiencies in content and stats management. About Us JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world s most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. Qualification : Bachelor's degree (BA or BS) in finance, business preferred, but not required.

Job Summary: We are seeking an experienced Senior Manager/Manager for Tendering, Project Management & Vendor Management to lead strategic initiatives within the Consulting Business Unit in the electrical and energy management sector. The ideal candidate will have hands-on experience in managing project timelines, budgets, and scope while collaborating on consulting offer development, marketing coordination, and vendor relationship management. The role will involve 20-30% travel depending on client needs. Key Responsibilities: Tendering & Bid Management: Lead the end-to-end tendering process, including bid preparation, pricing strategies, and submission. Collaborate with cross-functional teams to develop competitive and compliant proposals for large-scale electrical and energy management projects. Support pre-sales activities, including responding to RFPs, creating proof-of-concept solutions, and addressing technical inquiries. Analyze RFPs/RFQs, identify risks, and develop strategies to enhance bid success rates and conduct presentations to showcase the portfolio. Vendor & Stakeholder Management: Build and manage relationships with vendors, suppliers, and subcontractors to ensure seamless project execution, improving efficiency and reliability. Negotiate contracts and agreements, ensuring cost optimization and quality compliance. Drive vendor evaluation, onboarding, and performance monitoring to maintain high standards and resolve execution delays or quality concerns. Set clear performance targets for vendors and ensure adherence to deadlines. Project Management: Define and manage project scope, budget, and timelines (Price, Process, Performance). Develop detailed project schedules and ensure adherence to key milestones. Monitor project execution, track KPIs such as budget adherence, resource utilization, and milestone completion. Conduct regular project review meetings with internal teams and vendors to address challenges and implement corrective actions. Ensure timely billing and invoicing, tracking project costs to maintain profitability. Identify project risks, develop mitigation strategies, and escalate issues as needed. Collaborate with cross-functional teams to ensure all project deliverables meet quality standards. Ensure projects are completed on time and within budget while meeting contractual obligations. Oversee timely project closure, ensuring documentation, client sign-offs, and final billing are completed without delays. Marketing Coordination: Collaborate with marketing teams to align tendering efforts with brand positioning and market strategies. Work closely with global consulting teams to develop value-added offers for clients. Ensure smooth project execution, tracking KPIs, and ensuring timely deliverables. Strategy & Business Development: Define and implement business growth strategies in the electrical and energy management sector. Conduct market research and competitor analysis to identify new opportunities and trends. Support leadership in developing long-term consulting and commercial strategies. Team Coordination & Problem-Solving: Meet regularly with engineering, operations, and procurement teams to identify execution challenges. Provide necessary support and resources to teams to ensure smooth project completion. Facilitate communication between internal teams and external stakeholders for seamless execution. Required Skills & Qualifications: 10-12 years of experience in tendering, vendor management, project management, and consulting offer development. Strong background in electrical and energy management industries. Experience working with global teams and international project coordination. Proficiency in tendering software, procurement tools, and ERP systems. Excellent negotiation, analytical, and leadership skills. Strong understanding of industry standards, regulations, and compliance requirements. Preferred Experience: Prior experience in companies like Schneider Electric, Siemens, ABB, GE, or similar. Knowledge of digital energy solutions, smart grids, and sustainable energy. This is a unique opportunity to contribute to strategic initiatives in the electrical and energy management sector and play a critical role in the tendering, project management, and vendor management process. Join us and be a key driver in shaping the future of energy solutions while collaborating with a dynamic global team.

About Adobe At Adobe, we re changing the world through digital experiences. From emerging artists to global brands, we provide the tools needed to design and deliver exceptional digital experiences. We re passionate about empowering people to create beautiful, powerful images, videos, and apps that transform how companies engage with customers across every screen. We re on a mission to hire the very best talent, fostering an inclusive culture where everyone is respected and has access to equal opportunities. We believe great ideas can come from anywhere, and the next big idea could be yours! The Opportunity We are seeking a Solutions Architect Expert to lead pre-sales efforts in our India region as part of the Professional Services team. In this role, you ll be a trusted advisor, passionate about digital transformation and customer experience (CX). You'll work closely with customers and prospects, collaborating with sales and service delivery teams to craft and present compelling solutions based on a deep understanding of customer objectives and priorities. You ll work directly with stakeholders at all levels, including C-suite executives such as CTOs, CIOs, CMOs, and CDOs, to understand their drivers and define how Adobe's technology can help them achieve their business outcomes. What You ll Do Customer Engagement: Help customers understand Adobe's capabilities and the transformative power of world-class customer experiences. Build Trust and Credibility: Work closely with customers' architects and technical/business stakeholders to establish trust and guide them toward the best outcomes. Collaborate Across Teams: Partner with account teams, delivery teams, product engineering, and professional services sales executives to drive business growth and ensure customer success. Pre-Sales Leadership: Review, prioritize, and lead strategic pre-sales engagements with large and complex customers. Lead workshops to uncover needs and develop actionable solutions. Holistic Solutioning: Create and present comprehensive services responses and proposals that include service scope, staffing, and roadmaps aligned with customer objectives. Estimation and Solutioning: Lead the presales, solutioning, and estimation for Adobe Experience Cloud projects, utilizing Adobe's estimation models and tools. Identify High-Value Use Cases: Define integrated solution architectures that deliver impactful business outcomes and drive CX transformation. Stakeholder Communication: Communicate technical solutions clearly, tailoring your message to both technical teams and business stakeholders. Team Leadership: Provide guidance and leadership to junior team members and support the progression of services opportunities. Travel: Be willing to travel up to 10-15% of the time as required. Qualifications, Experience, and Aptitude Experience: 12-20 years of experience in consulting or within a technology company or product vendor, with a focus on CX technology and pre-sales services. CX Technology Expertise: Deep experience with digital experience technologies such as UX/UI, web content management, analytics, optimization, personalization, customer data platforms, and eCommerce. Solution Architect Experience: Proven track record as an enterprise architect, solution architect, or solution lead, especially in architecting service scope and integrated architectures using Adobe Experience Cloud products. Adobe Experience Cloud Expertise: Familiarity with Adobe products such as Adobe Experience Manager, Adobe Experience Platform (RTCDP, CJA, AJO), Adobe Commerce, Adobe Analytics, Adobe Campaign, Adobe Target, and Adobe Workfront. Analytical and Problem-Solving Skills: Strong ability to analyze data, websites, architectures, and use cases to determine the best solution using Adobe technology. Communication Skills: Exceptional ability to communicate complex technical solutions in a compelling, clear, and concise manner, tailored to different stakeholders. Collaboration and Teamwork: Strong team player who can collaborate with multiple stakeholders to meet tight deadlines and deliver high-quality proposals and responses. Travel Willingness: Ability and willingness to travel up to 10-15% of the time. Education: Technical degree required, advanced degree preferred. Adobe is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based on gender, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.

Systems Engineer Description Hungry, Humble, Honest, with Heart. The Opportunity Nutanix (NTNX) is looking for a passionate and enthusiastic Systems Engineer (SE) who will act as a trusted advisor to our customers, beginning as a presales activity and continuing throughout the customer s transformational journey with Nutanix solutions. Your primary responsibility is to partner with the sales team, providing technical knowledge about Nutanix solutions to our customers and prospects. You ll deliver technical expertise through sales presentations, product demonstrations, and guide prospects through technical evaluations (POCs), which are critical to the success of our deals. Additionally, you ll collaborate with internal teams to address customer concerns, escalate product issues, and act as a brand ambassador for Nutanix. About the Team At Nutanix, you ll be part of the Systems Engineering team. This team operates with a strong spirit of collaboration and teamwork, driven by Nutanix s core values hungry, humble, honest, and with heart. You will report to the Head of Enterprise Business, Amit Sharma, who oversees strategic initiatives and technical direction for the team. This role is primarily on-site with frequent customer visits, but there are no strict office attendance requirements. Travel Requirement: Up to 50% of your time will be spent visiting customers, offering valuable face-to-face engagement to understand their needs and deliver exceptional solutions. Your Role Demonstrate features and articulate the benefits of Nutanix solutions to influence customer purchase decisions and drive business transformation. Size and configure Nutanix solutions to meet customer needs. Build and nurture long-term relationships with customers, establishing yourself as a trusted and valued resource. Provide customer feedback to internal Nutanix teams to support product development and service improvements. Work with sales counterparts to develop account plans, coverage models, and proposals, recommending solutions based on Nutanix offerings. Collaborate with the broader presales team to secure technical wins efficiently and professionally. What You Will Bring 7+ years of experience in a customer-facing technical role as a Systems Engineer or Solutions Engineer. Bachelor s degree or equivalent experience in Information Technology. Hands-on technical aptitude and agility to adapt to evolving market demands. Strong team player with proven cross-functional collaboration experience. Analytical approach to solving complex problems, with the ability to clearly describe the issue and recommend solutions. Excellent written and verbal communication skills in English, along with strong presentation abilities. Exceptional organizational skills, able to manage multiple projects and prioritize effectively. Highest standards of personal and professional ethics and integrity. A passion for learning, growth, and continuous improvement. Ability to craft compelling stories using whiteboards, presentations, and other media. Advanced knowledge of virtualization technologies and/or enterprise applications. Willingness to travel up to 50% of the time within your assigned territory and for key events. Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other category protected by applicable law. We hire and promote individuals solely based on their qualifications for the job. We are committed to fostering an inclusive environment where all Nutants can thrive, do great work, and feel safe from discrimination, intimidation, or harassment. We also ensure reasonable accommodations for persons with disabilities. Qualification : Bachelors degree or equivalent experience in Information Technology.

Senior Manager - Solution Consulting Experience: 12+ years About Seclore At Seclore, we are entrepreneurs, not employees a passionate team solving complex data security challenges with cutting-edge, patent-pending technology. Recognized as a "Great Place to Work" in both India and the USA, we thrive on innovation, risk-taking, and problem-solving. Seclore is a global leader in Data-Centric Security, safeguarding highly confidential information across Fortune 100 companies, nuclear projects, and pharmaceutical innovations. Our award-winning technology enables organizations to control how their data is used even after sharing it externally. The Role We are looking for a Senior Manager - Solution Consulting to drive customer value, strategic growth, and cross-functional collaboration. You will play a key role in identifying new use cases, mentoring teams, and strengthening client relationships. Key Responsibilities Identify New Use Cases & Drive Customer Value Work closely with clients to discover high-impact use cases. Lead initiatives to define and implement these solutions. Support Sales and CSM teams in closing deals through strategic insights. Enhance Team Strategic Capability Mentor and develop solution consultants to take on a more strategic role. Establish best practices and frameworks to enhance advisory capabilities. Drive training programs and workshops to build a high-performing team. Cross-Functional Leadership Collaborate with Product Management, Sales, and Customer Success to ensure seamless integration of solutions. Promote solution-based selling and lead strategic initiatives. Build & Strengthen Client Relationships Act as a trusted advisor to key stakeholders. Serve as an escalation point for solution-related issues and ensure proactive resolution. MBA with 8-10 years of consulting experience in BFSI, Manufacturing, or Government verticals. Strong customer focus and ability to link insights to business outcomes. Exceptional communication, presentation, and problem-solving skills. Expertise in business analysis, process mapping, and solution implementation. Ability to manage multiple projects and work independently. Willingness to travel and provide on-site consulting. Strong knowledge of analytical, training, and marketing tools. Nice to Have Experience in information security practices. Certifications in security, business process management, or IT infrastructure. Work on Cutting-Edge Security Tech Collaborate with Global Enterprises Innovate & Solve Real-World Problems Thrive in a Culture of Entrepreneurs, Not Employees Be part of a team shaping the future of data security! Qualification : Have an MBA with 8-10 years of consulting experience in BFSI/Manufacturing/Government verticals.