Problem Solving Jobs in Pune

Position: Associate Data Science Engineer Location: Pune, Maharashtra Work Type: Full Time Minimum Experience: 1 2 Years Top Skills: AI Applications, Python, Machine Learning, Deep Learning, NLP/NLG, Image Processing About the Role We are looking for a self-driven Associate Data Science Engineer to join our fast-growing Data & AI Practice. You will work on cutting-edge AI technologies and cloud-native solutions, helping build intelligent, high-impact products for our global clients. If you're passionate about AI/ML, Computer Vision, NLP, Generative AI, and developing scalable AI applications, this role is for you. What You Will Work On Contribute to the design, development, and deployment of AI-powered features and solutions. Collaborate with Product Management to translate business problems into AI/ML use cases. Build applications leveraging Computer Vision, NLP, Deep Learning, and Gen AI technologies. Develop and present functional prototypes, demos, and POCs. Stay current with the latest tools, frameworks, and research in ML, DL, and Gen AI. Participate in end-to-end project lifecycles from analysis to monitoring. What You Bring (Must-Have Skills) 1+ years of experience delivering AI/ML solutions through complete project lifecycle. Strong grasp of Linear Algebra, Statistics, and Probability. Proficiency in Python and data science libraries such as Pandas, NumPy, SciPy, scikit-learn, NLTK. Hands-on experience with ML/DL/NLP frameworks: TensorFlow, Keras, PyTorch, HuggingFace, spaCy, CoreNLP. Experience with Deep Learning models for Computer Vision and Object Detection. Solid knowledge of Generative AI, LLMs, and tools such as LangChain, LlamaIndex, Prompt Engineering. Strong analytical thinking, problem-solving ability, and effective communication. Great If You Also Know Experience with RAG frameworks, Function Calling, Agentic Frameworks, or Vector Search. Familiarity with cloud services: AWS (preferred), Azure, or Google Cloud Platform. Building APIs using FastAPI, async programming, and REST principles. Understanding of CI/CD, Docker/Kubernetes, and cloud-native deployment pipelines. Exposure to MLOps / LLMOps: versioning, tuning, deployment, and monitoring of models. Comfort with data visualization tools and practices. Agile development experience (Scrum, Kanban, etc.). Startup culture, small teams, and a high degree of autonomy. Work on next-gen technologies in AI, ML, GenAI, and cloud computing. Remote working options based on experience and maturity. Competitive salary and family-friendly benefits. Clear, performance-based career growth path. About Cognologix Cognologix helps businesses reimagine and innovate through modern data and cloud-native solutions. With a strong focus on data science, automation, and intelligent applications, we partner with organizations to deliver cutting-edge products in the most efficient and scalable ways. We thrive in a fast-paced, tech-first environment where innovation meets execution.

Position: Tech Lead - Full Stack (SSC) Location: Pune Employment Type: Full-Time Company: vConstruct (Construction Technology Company) About vConstruct vConstruct is a Pune-based construction technology company focused on building cutting-edge enterprise applications that revolutionize the construction industry. We are seeking a Full Stack Tech Lead to join our team and lead the design, development, and deployment of critical software solutions. Role Overview As a Full Stack Tech Lead, you will be responsible for overseeing the entire software development lifecycle, from understanding business requirements to delivering high-quality, scalable applications. You will guide and mentor the development team, ensure code quality, and contribute to architectural decisions. Key Responsibilities Analyze and understand business requirements to translate them into technical solutions. Contribute to the design and implementation of the overall application architecture. Provide high-level project estimates for release planning. Participate actively in sprint grooming and planning sessions. Provide technical guidance and problem-solving support to the development team. Conduct thorough code reviews to ensure best practices and quality implementation. Ensure timely delivery of features and releases, maintaining high standards. Research and stay updated on emerging technologies and platform roadmaps. Implement user interfaces and design/deploy databases. Develop efficient and secure REST APIs. Required Skills and Experience 5 to 10 years of software development experience. Proven experience conducting code reviews and applying design patterns. Strong backend development skills, especially in C#, ASP.NET Core, and Node.js. Proficiency with frontend technologies: HTML, CSS, JavaScript, jQuery, and frameworks like Angular or React. Experience with Microsoft SQL Server; familiarity with MongoDB or Cosmos DB is a plus. Expertise in designing and developing RESTful APIs. Familiarity with Azure or other cloud platforms is advantageous. Solid understanding of Agile methodologies and tools. Excellent analytical, communication, and teamwork skills. Education Bachelor s or Master s degree in Computer Science, Information Technology, or a related field. Qualification : Bachelors or Masters degree in Computer Science, Information Technology, or a related field

Job Title: Technical Assistant to CMD Location: Pune Experience: Minimum 8 Years Employment Type: Full-Time Reporting To: Chairman & Managing Director (CMD) Job Responsibilities: Technical Support & Project Coordination: Assist CMD in reviewing and analyzing project reports, construction plans, and feasibility studies Coordinate with project teams, architects, and consultants for technical discussions and status updates Provide insights on project planning, estimation, and budgeting Planning & Estimation: Conduct quantity estimation, cost analysis, and material requirements for ongoing projects Assist in tendering processes, vendor negotiations, and contract evaluations Track and report on project progress, risks, and deviations Liaison & Documentation: Maintain and organize technical documents, approvals, and compliance reports Liaise with government authorities for regulatory clearances and compliance Prepare technical presentations and reports for CMD s strategic meetings Process Improvement & Risk Mitigation: Identify potential risks in construction projects and suggest mitigation strategies Support CMD s decision-making with data analysis and project insights Recommend process improvements for efficient project execution Qualifications: BE/DCE in Civil Engineering (preferably with specialization in Planning/Estimation) Experience: Minimum 4 years in construction planning, estimation, and project coordination Qualification : BE/DCE in Civil Engineering (preferably with specialization in Planning/Estimation)

Job Title: Customer Service Officer Department: PDM Domestic Business Location: Pune Experience Required: 2 to 6 Years Qualification: Graduate / Master s Degree (Mandatory) Certifications: MDF Certified (Preferred), NISM (Desirable) Reports To: Branch Head / Regional Customer Service Lead Role Overview: The Customer Service Officer acts as a vital link between the AMC and investors by ensuring exceptional service delivery, complaint resolution, transaction processing, and regulatory compliance. This role involves managing walk-in clients, coordinating with registrars (R&T agents), and supporting the field sales team to strengthen client relationships and improve overall investor experience. Key Responsibilities: Customer Interaction & Support Handle walk-in investors with professionalism and a service-first approach. Promptly respond to investor queries, complaints, and requests across mutual fund products. Assist clients in processing transactions including Purchase, Redemption, Switch, SIPs, and Special Products. Transaction Processing & Coordination Coordinate with R&T agents (Registrar & Transfer Agents) to ensure timely and accurate resolution of investor requests. Ensure adherence to SEBI-prescribed cut-off timings and accurate documentation. Sight credits in bank accounts for reported transactions and validate cash flows. Reporting & Regulatory Compliance Prepare and maintain accurate Daily MIS, Monthly Reports, Time Stamping Register, and Daily Transaction Report (DTR). Submit High-Value Transaction Reports and other regulatory reports in a timely manner. Stay updated with the latest SEBI guidelines and internal compliance procedures. Product Knowledge & Communication Stay informed about SBIMF product offerings, market movements, and mutual fund regulations. Educate investors on product features, regulatory norms, and documentation requirements. Draft and review investor communication content in a clear, accurate, and professional manner. Sales Support & Branch Operations Support the field sales team in ensuring clients receive smooth service post-sales. Contribute to branch-level investor engagement programs and awareness initiatives. Maintain an environment of operational excellence and risk control at the customer touchpoint. Key Skills & Competencies: Technical Skills: In-depth understanding of mutual fund operations and SEBI regulatory norms Familiarity with R&T coordination and transaction processing workflows Proficiency in MIS preparation, record keeping, and compliance reporting Behavioral Competencies: Excellent verbal and written communication skills Customer-centric mindset with a proactive problem-solving approach Strong attention to detail and commitment to process integrity Ability to multi-task and prioritize under time-sensitive environments Team-oriented with a collaborative working style Mandatory Requirements: Graduate or Postgraduate in any discipline 2 6 years of customer service experience in mutual fund or BFSI sector Knowledge of SEBI regulations and mutual fund products Excellent communication and investor handling skills Desirable Profile: NISM Certification (especially Series V-A: Mutual Fund Distributors) Experience in a mutual fund branch / R&T / back-office operations Familiarity with handling large volume transactions and investor footfalls Strong drafting ability for investor communication and regulatory correspondence Job Summary: The Customer Service Officer plays a pivotal role in delivering high-quality service at the branch level, ensuring smooth transaction processing, investor satisfaction, and compliance with regulatory norms. This role contributes directly to investor retention, brand credibility, and seamless operational flow for SBIMF's Pune branch. Qualification : Graduate / Masters Degree (Mandatory)

Position: Site Engineer Location: Pune Job Description Study project drawings and understand specifications thoroughly. Identify discrepancies in drawings and escalate them to the Senior Engineer. Communicate daily resource requirements to the Senior Engineer. Obtain necessary work permits for daily activities. Raise material indents with approval from the Senior Engineer. Promptly inform seniors about any issues affecting work progress. Ensure optimal use of materials and proper upkeep of company assets. Perform daily concrete reconciliation and submit reports to the billing department. Execute work according to tender specifications and the latest approved drawings, ensuring that staff and contractors have access to the most current versions. Adhere to the agreed micro-schedule to meet project deadlines. Actively participate in daily stand-up meetings to discuss progress and challenges. Qualifications Experience: 1 to 5 years in civil engineering/construction. Education: BE or Diploma in Civil Engineering. Qualification : BE or Diploma in Civil Engineering

Job Title: Associate Solution Engineer Location: Pune, Maharashtra, India Travel: Occasional business travel may be required About BMC At BMC, trust is more than a value it s how we operate. We re an award-winning, inclusive, and vibrant workplace where diverse perspectives fuel innovation and growth. We believe in balancing life and work, celebrating wins (big and small), and giving back to the communities we serve. Your voice matters here, and your individuality is celebrated. We help our customers become Autonomous Digital Enterprises by enabling them to scale, innovate, and lead in the digital era. The Opportunity Join BMC Helix s Digital Solution Engineering team as an Associate Solution Engineer a role designed for emerging tech professionals who want to build a career at the intersection of technology, customer impact, and business value. Whether you're a recent graduate or have 1 3 years of experience, this is your opportunity to dive deep into enterprise platforms, AI innovation, and next-gen service management. About BMC Helix BMC Helix is our cutting-edge, AI-powered platform for IT Service and Operations Management (ITSM, ITOM, AIOps). With a containerized, microservices-based architecture, it supports flexible deployment across cloud, hybrid, and on-prem environments. BMC Helix empowers enterprises to go from reactive support to predictive, autonomous operations using advanced capabilities like Agentic AI and cross-domain automation. What You ll Do Work with global solution engineering and sales teams to support customer engagements and design compelling, tailored solutions. Participate in discovery sessions to understand client requirements and business objectives. Deliver engaging, value-driven demos that highlight BMC Helix s strengths like intelligent automation, Agentic AI, and seamless integrations. Assist in designing proof-of-value solutions, configurations, and presentations. Translate complex technical concepts like microservices, APIs, and hybrid deployments into clear, customer-centric value propositions. Collaborate with internal teams (Product, Strategy, Sales) to ensure alignment with customer needs and market trends. Stay current on emerging trends in GenAI, LLMs, ITSM, ITOM, and enterprise digital transformation. What You Bring Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field. 0 3 years of experience in a technical, consulting, or customer-facing role. Excellent communication and presentation skills; able to engage both technical and business stakeholders. Interest or hands-on exposure to Generative AI and Large Language Models (LLMs). Foundational knowledge of cloud platforms (AWS, Azure, GCP), microservices, containers (Docker, Kubernetes). Curiosity for technology and enterprise IT challenges; proactive and eager to learn. Exposure to platforms like BMC Helix, ServiceNow, Jira Service Management, or similar is a plus. Basic scripting or API understanding (Python, JavaScript, REST APIs). Familiarity with ITIL, DevOps, or service management concepts. Fluent in English; multilingual proficiency (e.g., Spanish, French, German, Italian) is a bonus. Work with industry-leading platforms and AI technologies Be part of a collaborative, global team shaping the future of digital operations Learn from experienced mentors and participate in enablement programs Thrive in a culture that values your authenticity, creativity, and growth No problem. If you're passionate about this opportunity and BMC s mission, we still encourage you to apply. We value potential just as much as experience. BMC is proud to be an equal opportunity employer. Qualification : Bachelors degree in Computer Science, Information Technology, Engineering, or a related field.

Job Title: Advisor HQL Location: Pune (Work From Office) Employment Type: Full-Time Experience: 2 to 3 years Role & Responsibilities Identify, qualify, and generate leads within the assigned international market territory. Make outbound calls to prospects to generate leads and set up qualified client meetings. Create and maintain an updated list/database of prospective clients. Collaborate effectively with internal teams and client-facing teams to drive business goals. Provide accurate reporting on leads, sales forecasting, and key performance indicators (KPIs). Consistently meet and exceed monthly lead generation and sales targets. Update CRM systems regularly with the latest status of leads and appointments. Respond promptly to Requests for Information (RFIs) and follow up diligently with contacts. Candidate Profile Excellent verbal and written communication skills in English. Internet savvy with a keen interest in technology and the IT industry. Willingness to work night shifts to align with international business hours. College graduate in any discipline; preferred backgrounds include Engineering, Computer Applications, Business Administration, or Marketing. Enthusiastic about joining a growing company and building a career in IT sales. Minimum of 6 months experience in B2B outbound calling targeting international markets. Qualification : College graduate in any discipline; preferred backgrounds include Engineering, Computer Applications, Business Administration, or Marketing.

Position: Analyst, Operations Location: Pune, Maharashtra, India Our Mission: Healthcare should work for patients but it often doesn t. Zocdoc empowers patients by providing a leading healthcare marketplace where millions can easily find and book care across specialties and insurance plans nationwide. We aim to transform healthcare into a competitive, consumer-friendly industry that raises quality and lowers costs. Your Impact: As an Analyst, Operations, you ll partner with Provider Set Up teams to turn operational activities into actionable insights. Through data analysis, metrics tracking, and visualization, you ll optimize workflows, projects, and overall team performance helping Zocdoc run smoothly and efficiently. You ll Enjoy This Role If You Are: Detail-oriented and results-driven, with a knack for extracting meaningful insights from diverse data sources. Comfortable working independently and collaboratively in a fast-paced, dynamic environment. Interested in leveraging emerging technologies like machine learning and AI to innovate. Technically proficient in data extraction, analysis, and visualization. A strong communicator and multitasker who quickly adapts to new challenges. Day-to-Day Responsibilities: Collaborate across teams to develop/refine performance metrics aligned with business goals. Manage projects end-to-end: data analysis, visualization, testing, deployment, and documentation. Standardize data interpretation and management practices to ensure consistency and integrity. Identify and streamline inefficient workflows using dashboards and consolidated data sources. Design and build custom queries and dashboards to support business decisions. Train and support end-users in understanding and leveraging new reports and dashboards. What Success Looks Like: Bachelor s degree with at least 60% in 10th/12th/graduation from a top-tier institution. 4+ years experience in data management, analysis, visualization, metrics tracking, and modeling. Advanced proficiency in SQL. Experience with Looker/LookML and Salesforce reporting (preferred). Python skills are a plus. Strong independent problem-solving skills. Excellent verbal and written communication. Benefits: Join a smart, supportive, and mission-driven team. Competitive compensation and medical insurance. Perks like catered lunch, Ping Pong, daycare facilities, wellness programs, and more. Cellphone and Wi-Fi reimbursements. Competitive parental leave and sabbatical (after 5 years). Annual sponsored health check-ups. Certified Great Place to Work (2024-2025). About Zocdoc: Zocdoc is the nation s leading digital health marketplace, helping millions find, compare, and book healthcare effortlessly. Founded in 2007, we are driven by our mission to empower patients and guided by our core values. We prioritize diversity, equity, and inclusion, fostering a collaborative, welcoming workplace. Qualification : Bachelors degree with at least 60% in 10th/12th/graduation from a top-tier institution.

Position: Provider Data Operations Senior Associate Location: Pune, Maharashtra, India Our Mission: Healthcare should work for patients, but often it doesn t. Zocdoc empowers patients by offering the leading healthcare marketplace to easily find and book care across specialties and insurance plans nationwide. Our goal is to make healthcare consumer-friendly, driving quality up and prices down. Your Impact: As a Senior Provider Data Operations Associate, you will be the guardian of Zocdoc s data ecosystem managing, structuring, and analyzing large volumes of data to ensure accuracy and integrity. You'll transform raw data into strategic insights that drive decision-making and continuous improvement. By leveraging AI tools, JavaScript, and SQL, you ll optimize workflows and scale operational processes across product and operations teams. Day-to-Day Responsibilities: Use AI prompts to improve workflow efficiency. Develop and maintain automation scripts using Google Apps Script and JavaScript. Troubleshoot and optimize scripts to enhance functionality and scalability. Extract, manipulate, audit, and analyze data using SQL. Generate actionable insights from various dashboards. Support product decisions with data-backed research and cross-functional collaboration. What Makes You Successful: Bachelor s degree with good academic standing (minimum 60% in 10th/12th/graduation). 3-4+ years of relevant work experience. Proven experience using AI tools for automation. Advanced skills in Microsoft Excel and Google Sheets, including Google Apps Script. Working knowledge of JavaScript and comfort with web-based tools. Understanding of Python and expertise in SQL is a plus. Strong communication skills to translate technical and non-technical information. Ability to manage multiple tasks in a fast-paced environment with a strong sense of accountability. Experience in US healthcare or healthcare technology is a bonus. Benefits: Work with a smart, supportive, and collaborative team. Competitive salary and medical insurance. Perks such as catered lunches, Ping Pong, daycare facilities, and wellness programs. Cellphone and Wi-Fi reimbursements. Competitive parental leave and sabbatical after 5 years. Annual sponsored health check-ups. Certified Great Place to Work (2024-2025). About Zocdoc: Zocdoc is the leading digital health marketplace in the US, connecting millions of patients with nearby, in-network healthcare providers. Founded in 2007, Zocdoc s mission is to empower patients with choice and transparency. We value diversity, collaboration, and innovation, striving to build a better healthcare experience for all. Qualification : Bachelors degree with good academic standing (minimum 60% in 10th/12th/graduation).

Position: Staff Software Engineer Technology Location: Pune, Maharashtra, India Our Mission: Healthcare should work for patients, but it doesn t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc s mission is to give power to the patient. To do that, we ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on Our Mission: We are looking for a Staff Software Engineer to join our product engineering team at Zocdoc! As an SSE at Zocdoc, you ll balance individual contribution with mentorship. Full Stack Engineers have the opportunity to work across the stack, front to back and everything in between. You ll take ideas from inception to reality by rapidly building prototypes, iterating and releasing them. You ll build scalable products that make the healthcare experience for patients, providers, and Zocdocr s simpler, safer, and more efficient. You ll enjoy this role if you are Passionate about building fully scalable platforms with the latest technologies A product-driven engineer who loves working in a highly collaborative and supportive environment Motivated by building products that make healthcare easier Excited to use technology to enhance the consumer experience Passionate about building diverse and inclusive teams and culture Excited to lead projects and be a mentor for other engineers Your day-to-day is Contributing to the end-to-end development of consumer-facing applications Building products designed to scale quickly like new patient interactions, real-time video visits and new functionality that helps doctors optimize their Zocdoc experience Shipping efficient and scalable code to millions of users autonomous Driving cross-functional collaboration to solve complex problems and foster a culture of openness, Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers. You will partner with the product and design teams to develop product improvements Making a meaningful impact as you own and release features in our CI environment that will impact patients, doctors, and Zocdocr s alike Mentoring your peers, with the notion that helping others means learning and growing yourself Leading the successful delivery of high-impact projects and features, aligned with technical and business goals You ll be successful in this role if you have Passion for technology and the ability to think critically about the performance, scalability, and reliability of software Implemented fast and efficient software solutions using object-oriented functional languages. Some of the technologies we utilize are React, C#, Scala, and Node.js, however, we are language agnostic Designed and built user-facing web applications that scale 8+ years of professional full-stack development experience. Knowledge of React and C# is a plus as is experience writing automated tests Successfully mentored other engineers in the past and encouraged your peers to use software development best practices for code testing and deployment Benefits: An incredible team of smart and supportive people A competitive compensation package, including attractive medical insurance Amazing perks think catered lunch every day, Ping Pong, etc. Daycare reimbursement The chance to create a better healthcare experience for millions of patients! Corporate wellness programs with Headspace Cellphone and wifi reimbursement Competitive parental leave Sabbatical leave (over 5 years) Annual sponsored health check-ups Sponsored counseling and therapy via Betterlyf Competitive PTO Zocdoc is certified as a Great Place to Work 2022-2025 About Us: Zocdoc is the country s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world s leading investors, and we believe we re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender...

Senior Software Developer | ThoughtWorks | Pune, India Location: Pune, India Employment Type: Full-time, Regular Industry: Information Technology About ThoughtWorks ThoughtWorks is a global technology consultancy that integrates strategy, design, and engineering to create digital solutions that drive transformation. With over 30 years of experience, our diverse teams are dedicated to solving complex business problems using technology as a differentiator. At ThoughtWorks, we encourage continuous learning, collaboration, and innovation providing an environment where curiosity and passion thrive. Join us and make an impact through cutting-edge technology, a culture of growth, and the opportunity to work with like-minded peers. Job Overview We are seeking a highly skilled and experienced Senior Software Developer to join our team in Pune, India. In this role, you will collaborate with Business and Quality Analysts, Designers, and Project Managers to design and deliver meaningful software solutions that address client challenges. You will leverage your deep technical expertise to solve complex problems, advocate for better engineering practices, and foster collaboration within the team. As a Senior Developer, you ll help lead the development of large-scale distributed systems and microservices, mentor junior developers, and contribute to the technical vision that drives our projects forward. Key Responsibilities Write Clean, Reusable Code: Advocate for and adopt best practices like TDD (Test-Driven Development), pair programming, and design patterns to ensure high-quality software delivery. Champion Continuous Delivery: Embrace continuous delivery practices to deliver value to customers quickly and efficiently while maintaining high software quality. Collaborative Problem Solving: Work in value-driven, cross-functional teams to create innovative customer experiences for clients. Ensure that best practices and UX specifications are incorporated throughout the development process. Design & Build Microservices: Architect and develop large-scale distributed systems using microservices to provide flexible, scalable solutions for clients. Apply Latest Technologies: Utilize cutting-edge technology from our Technology Radar to solve complex business problems and keep your solutions innovative and future-proof. Implement DevSecOps Practices: Advocate for the use of DevSecOps tools and methodologies to ensure security is integrated throughout the software lifecycle, promoting a DevOps culture. End-to-End Software Delivery: Oversee the complete software delivery process from ideation to deployment ensuring efficient and effective implementation of solutions. Mentorship & Leadership: Act as a mentor to junior team members, sharing your technical expertise and helping them develop both professionally and personally. Job Qualifications Technical Skills: Experience: You have extensive experience with Java, React, AWS, Terraform, and other Object-Oriented programming languages. High-Quality Code: You are skilled at writing clean, well-tested code and are highly comfortable with Object-Oriented programming principles. Agile Methodologies: You are familiar with Agile methodologies such as Extreme Programming (XP), Scrum, and Kanban, and use them to deliver incremental and high-quality software. TDD & Continuous Integration: You are knowledgeable in Test-Driven Development (TDD), continuous integration, and continuous delivery practices and tools. Cloud Technologies (Bonus): Familiarity with cloud platforms such as AWS, Azure, Kubernetes, and Docker will be a strong advantage. Professional Skills: Leadership & Influence: You actively influence others by advocating for technical excellence while maintaining an openness to evolving your approach when necessary. External Engagement: You contribute to the broader tech community through speaking engagements, open-source contributions, blogs, or other forums, sharing your expertise. Problem-Solving & Resilience: You excel in ambiguous situations, approaching complex challenges from multiple perspectives and delivering thoughtful, well-rounded solutions. Learning & Development: At ThoughtWorks, we offer autonomy in how you develop your career. We provide comprehensive learning resources, mentorship, and opportunities to grow and challenge yourself through our strong cultivation culture. Career Growth: You ll have the freedom to shape your career path and benefit from a supportive environment where your personal and professional growth is encouraged and nurtured. Onsite Work Expectation: You may be required to work out of our ThoughtWorks office or at client locations five days a week, depending on business and client needs. ThoughtWorks is not just about technology; it's about creating impactful solutions that make a difference. If you're passionate about writing high-quality, scalable code, mentoring teams, and solving complex business problems, we d love for you to join our diverse and collaborative team. Together, we will continue to break new ground and innovate in the tech world.

Job Title: Sales Team Leader Location :Pune Job Summary The Sales Team Leader is responsible for overseeing and guiding the sales team to ensure optimal performance, customer satisfaction, and achievement of sales targets. This role involves training new sales team members, solving customer complaints, providing feedback, and motivating the team to meet organizational goals. The Sales Team Leader will also focus on building strong relationships with business partners and managing team performance. Responsibilities Training: Train new sales team members and assign specific tasks to other team members, monitoring their sales performance. Customer Service: Solve customer complaints and answer customers' questions. Guide team members on fulfilling customer requirements. Sales Support: Assist team members in selling products and services to maximize sales revenue. Feedback & Guidance: Provide constructive feedback to the sales team and assist in solving customer problems and queries. Motivation & Team Building: Motivate sales team members and create an atmosphere of healthy competition to drive performance. Relationship Management: Build and maintain good relationships with business partners to foster future growth. Inspiration: Create an inspiring team environment that motivates team members to achieve targets. Sales Guidance: Provide guidance to team members on how to achieve the monthly organizational expected target. Team Management: Manage shrinkage and attrition within the team to ensure consistent performance. Skills Required Experience in banking & insurance sales is necessary. Strong sales ability, business acumen, and commercial awareness. Excellent communication, interpersonal, and customer service skills. Strong leadership abilities. Good time management, strategic planning, and organizational skills.

Join the Entrata Revolution: Your Next Big Opportunity Awaits! Position: Utility Auditor Location: Pune, India / Remote Who We Are: Entrata is more than just a tech company we re a movement. Our team of over 2200 passionate individuals spans continents and offices across Utah, Texas, India, Israel, and the Netherlands. We blend the innovative spirit of a startup with the stability of a seasoned company, ensuring transparency and open communication with a dash of fun. We believe that refining the living experience starts with us, and we re committed to crafting a better world, one property at a time. What You ll Do: As a Utility Auditor, you'll be the sharp-eyed guardian of accuracy, diving into utility billing with the kind of meticulous attention to detail that ensures no anomaly goes unchecked. This isn t just about auditing; it s about solving puzzles, improving processes, and making sure our utility systems are as efficient as possible. Master the Numbers: Apply your accounting expertise to dissect utility consumption data and billing statements, ensuring every digit adds up correctly. Think Like a Detective: Use your critical thinking skills to hunt down discrepancies, solve complex billing puzzles, and ensure the system is always running smoothly. Be a Problem-Solving Pro: When billing issues arise, you re the first one on the case, resolving them quickly and efficiently, like a true problem-solving superhero. Own Your Process: Lead audits independently, driving your own initiatives, collaborating with different teams, and constantly improving our processes. Be the Bridge: Work hand-in-hand with utility providers, ensuring smooth communication, resolving discrepancies, and ensuring data accuracy. Analyze & Act: Dive deep into data analysis to uncover trends, track usage, and create reports that drive actionable insights for the business. Stay Ahead of the Curve: Stay updated on the latest utility regulations and compliance standards to ensure our operations are always in line with the law. Innovate & Share: Contribute to improving auditing processes and share your knowledge with the team, fostering a culture of learning. What You Bring to the Table: Accountability: A Bachelor s degree in Accounting, Finance, Business Administration, or something similar. Experience: 2+ years in accounts payable or auditing preferably in utility or property management but if you ve got the right mindset, we re excited to hear from you! Tech Savvy: You re a Microsoft Excel whiz and have experience with data analysis tools. Communication Skills: Fluent in English (both written and verbal) you ll be talking to internal teams and external vendors, and your communication needs to be spot-on. Critical Thinker: You ve got the ability to spot discrepancies from miles away and use your problem-solving skills to fix them. Independence: You re a self-starter who thrives with minimal supervision but knows when to reach out for collaboration. Bonus Points For: Property Management Experience: Familiarity with industry-specific utility practices. Billing Software Expertise: Experience with utility billing software to streamline data management. SQL Knowledge: A basic understanding of SQL queries to help you gather relevant data. A Few More Things: This role involves working night shifts to align with our clients in the United States. So, if you ve got exceptional English skills and the drive to work during non-standard hours, this could be your perfect fit. At Entrata, we live by the mantra Excellent Alone, Better Together. We re committed to fostering a diverse and inclusive team, where all ideas are welcome, and every voice is heard. Whether you're in Pune, Utah, or working remotely, we create an environment that encourages growth, teamwork, and creative problem-solving. Fun Perks: From ergonomic setups for your WFH space to free food and snacks in the office. Career Growth: We believe in a Be valued, Create value approach to career development. Generous Time Off: Flexibility to care for yourself and your family when needed. Wellness Benefits: Medical plans, dental, vision, life insurance, and more. Financial Planning: RSUs, ESPP, retirement plans, and business travel insurance. At Entrata, we re building more than just great software. We re shaping the future of living experiences. Join us and be a part of this exciting journey! Qualification : Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

About Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is a global leader in kitchen and laundry appliances, dedicated to improving life at home for families around the world. With a commitment to purposeful innovation and an iconic brand portfolio including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit, and InSinkErator we combine cutting-edge technology with decades of expertise. In 2023, we reported approximately $19 billion in annual sales, supported by 59,000 employees and 55 manufacturing and technology research centers globally. Learn more at WhirlpoolCorp.com. About the Team Our Quality Assurance team plays a critical role in ensuring the highest product standards for our customers. This team works closely with suppliers to maintain quality, improve processes, and resolve issues quickly and effectively. From new product launches to ongoing supplier development, we partner with internal teams and external suppliers to drive a culture of excellence. About the Role As a Supplier Quality Engineer/Manager, you will be responsible for ensuring the performance and quality of direct material suppliers across Asia and IPO supply chains. You will lead new product integration (NPI) and existing product improvements (EPI) by driving supplier development processes, solving escalated quality issues, and collaborating closely with global teams. Your work will directly impact the quality and reliability of Whirlpool products delivered to millions of homes. Key Responsibilities Partner with suppliers to ensure flawless new product launches. Lead supplier quality processes for NPI and EPI projects, including APQP (Advanced Product Quality Planning) and PIQ (Purchase Item Qualification). Drive supplier performance improvement initiatives through data analysis, root cause identification, and action planning. Manage and resolve escalated quality issues through structured problem-solving processes like 8D. Conduct supplier process audits and risk assessments to identify improvement opportunities. Collaborate with global cross-functional teams to align supplier quality processes and ensure consistency. Provide training to suppliers on Whirlpool s quality systems, tools, and expectations, fostering a Zero Defect culture. Track, analyze, and report on supplier performance metrics such as SIR, PPM, and CAL. Participate in supplier qualification reviews and witness critical sample builds during new product launches. Champion Critical Parameters Management (CPM) to ensure focus on key product characteristics that impact performance and customer satisfaction. Education: Bachelor s degree in Mechanical Engineering (or related field). Experience: 7-10 years in Supplier Quality within Automotive, Home Appliances, or Consumer Durables industries. Technical Skills: Strong understanding of quality tools like APQP, PPAP, FMEA, SPC, MSA. Proficient in data analysis and statistical process control (SPC). Experience working directly with suppliers on quality improvement and new product launches. Certifications (Preferred): Six Sigma Green/Black Belt. Certified Quality Management Systems (QMS) Auditor. Soft Skills: Strong communication and relationship-building skills. Ability to collaborate across cultures and global teams. Analytical mindset with a proactive approach to problem-solving. Passion for driving quality excellence and continuous improvement. Work for a globally recognized Fortune 500 company. Collaborate with talented professionals from around the world. Be part of an innovative environment that values bold ideas and smart solutions. Enjoy a diverse and inclusive workplace where your voice matters. Contribute directly to products that improve life at home for millions. If you are passionate about quality, thrive in a collaborative environment, and are ready to drive supplier excellence in a globally respected organization, apply today! Qualification : Bachelors degree in Mechanical Engineering (or related field).

Job Overview: We are looking for a Product Support Specialist to join our team. In this role, you will be responsible for interacting with users, answering queries, resolving issues, and providing comprehensive support for our products. You will troubleshoot system and network problems, ensuring a seamless experience for end users. If you are passionate about delivering exceptional customer service and have experience in product support, this is the perfect opportunity for you. Key Responsibilities: User Interaction: Respond to user queries, troubleshoot issues, and resolve problems via various communication channels (chat, telephone, email). Maintain Information: Keep product documentation, fact sheets, and relevant application information up to date. Support Product Roll-Outs: Assist in the roll-out of new product features, ensuring customers are well-supported during the process. Incident Management: Log incidents and service requests reported by users, ensuring proper documentation and prioritization. Product Troubleshooting: Diagnose and resolve software issues related to systems and networks, ensuring a smooth experience for users. Escalation Handling: Escalate unresolved issues to higher-level support while providing timely updates to users. Ticket Management: Prioritize, document, and track helpdesk tickets, responding promptly to meet service level agreements (SLAs). Market Research and Documentation: Perform market research and analysis to gather data and insights, supporting product development and documentation. Requirements: Education: A graduate in any stream; B.E, B Tech, BCA, MCA preferred. Communication Skills: Strong verbal and written communication skills in English, with the ability to handle complex or difficult situations with professionalism. Typing Skills: Swift typing speed, with grammatically accurate communication in written forms. Curiosity and Learning: A keen willingness to learn new technologies and continuously improve. Shift Work: Ability to work in 24/7 shifts, with rotational shifts occurring every 3-4 months. Experience: At least 6 months of experience in supporting clients or customers from US/UK/AUS. Technical Skills: Familiarity with Windows OS troubleshooting is essential. Knowledge of MAC OS X is an added advantage. Attention to Detail: Strong organizational and time-management skills to manage multiple tasks effectively. Stress Management: Ability to handle high-pressure situations with confidence and professionalism. Customer Handling: Experience in global customer handling and providing technical support via call center or remote channels is preferred. What You'll Learn: Engage with diverse populations and work in cross-cultural or multicultural settings. Gain expertise in the latest product technologies and operational best practices. Improve both technical and customer service skills while solving real-world issues. Gain exposure to customer interactions across various global regions. Collaborate with experienced product managers and software entrepreneurs. Shift Timing: Night Shift: 9:30 PM 5:30 AM IST Morning Shift: 5:30 AM 1:30 PM IST Afternoon Shift: 1:30 PM 9:30 PM IST Additional Information: Transport will be provided for employees located 8-12 Kms from the office. You may be required to perform manual QA tasks as part of the role. If you are driven to deliver excellent product support and have the technical expertise to resolve issues swiftly, we encourage you to apply! Qualification : A graduate in any stream; B.E, B Tech, BCA, MCA preferred.

Job Title: Java Architect Integration Engineering Location: Pune Team: Integration Engineering About Anchanto Anchanto is a global SaaS technology company that powers eCommerce automation and logistics solutions for enterprises and 3PLs. Our Integration Engineering team develops scalable, high-performance integrations connecting our products with marketplaces, ERPs, WMS, OMS, and other enterprise systems across the globe. We are looking for a seasoned Java Architect to lead the design, development, and delivery of our integration framework, guide engineering best practices, and define the technical vision for integrations that serve businesses worldwide. As a key driver of innovation, you will also champion the adoption of AI tools to enhance productivity, code quality, and development processes. The Role As a Java Architect Integration Engineering, you will: Define integration architecture standards, design patterns, and development best practices to ensure scalable and robust solutions. Lead the end-to-end design and development of integrations with a variety of internal and external systems, utilizing Spring Boot and modern Java frameworks. Collaborate closely with customers to understand their integration requirements, business processes, and objectives. Work with the solution team to document and finalize integration designs, architecture, and data mappings. Champion AI-driven development practices by integrating tools like Cursor AI and other AI-assisted coding solutions into the team s workflow. Partner with Product Management, Pre-Sales, and Implementation teams to translate business needs into actionable technical designs. Guide and mentor engineers, fostering a culture of technical excellence, innovation, and AI adoption within the integration team. Play a hands-on role in building Proof-of-Concepts (POCs), solving complex integration challenges, and driving mission-critical deliveries. Collaborate with leadership to define the roadmap for integration products and platform capabilities. Key Responsibilities Architect and oversee the implementation of integration solutions, leveraging Spring Boot, REST APIs, messaging systems, and event-driven architectures. Define and enforce integration design patterns (e.g., EAI, ESB, SOA, pub/sub, ETL) to ensure reusability, scalability, and maintainability. Lead technical discovery sessions with customers to understand integration requirements and create clear, actionable solution blueprints. Collaborate with internal solution architects, product managers, and customer success teams to ensure integration feasibility and alignment with business objectives. Introduce and evaluate AI-powered development tools, integrating solutions like Cursor AI, GitHub Copilot, and others into the engineering process to improve efficiency, code quality, and documentation. Promote a culture of AI-first problem solving in architecture design, code reviews, and automation within the team. Establish frameworks and automation to accelerate the onboarding of new integrations. Evaluate and recommend technologies, tools, and cloud services (primarily AWS) to optimize integration performance and scalability. Review solution designs and code to ensure adherence to architectural principles and coding standards. Support pre-sales activities with architecture diagrams, integration approaches, and technical feasibility assessments. Lead technical discussions with external partners, vendors, and enterprise customers to ensure alignment on integration strategies and solutions. Required Skills & Experience 15+ years of software development experience, with at least 3+ years as an Architect. Strong hands-on expertise in Java (Java 8+), Spring Boot, and microservices architecture. Solid understanding of integration patterns, enterprise architecture, and middleware solutions. Experience with REST APIs, messaging systems (Kafka, RabbitMQ), and data transformation (e.g., JSON, XML, CSV). Proficiency with AWS cloud services relevant to integration, such as API Gateway, Lambda, SQS/SNS, ECS, RDS, etc. Familiarity with CI/CD pipelines, Git workflows, branching/merging strategies, and code quality tools. Linux proficiency and experience with shell scripting. Experience building connectors/adapters for ERP, WMS, OMS, CRM, or eCommerce platforms is a plus. Exposure to integration tools such as TIBCO, Informatica, SnapLogic, WebMethods, or MuleSoft is advantageous. Strong problem-solving skills, with the ability to think out-of-the-box and adapt to evolving priorities. Excellent communication and leadership skills, with the ability to influence teams across functions. Bonus / Good to Have Experience in AI-assisted development, especially using tools like Cursor AI, GitHub Copilot, Tabnine, or similar. Familiarity with prompt engineering and integrating AI APIs (e.g., OpenAI, Anthropic) into developer tooling or backend services. Understanding of ML Ops principles and how AI models can be integrated into enterprise applications. A proven track record of evangelizing AI adoption in engineering teams to enhance productivity and foster innovation. Work on global integration projects for a leading SaaS platform serving top-tier retailers, brands, and logistics companies. Lead impactful projects utilizing cutting-edge Java, Spring Boot, AWS, and AI-driven development tools. Collaborate with a globally distributed product and engineering team in an innovation-driven environment. Contribute to the future of Anchanto s integration platform, shaping scalable and robust solutions for enterprises worldwide.

Job Title: Manager Network & Security Location: Pune Experience: 8 to 12 Years Job Description We are looking for a seasoned Network & Security Manager with deep technical expertise in enterprise networking and cybersecurity infrastructure. The ideal candidate will lead deployment and implementation projects, ensure network reliability and security, and design scalable solutions to meet business needs. Key Responsibilities Network Infrastructure Management: Design, implement, and manage enterprise-level networks, including LAN, WAN, MPLS, and IPSEC configurations. Technical Expertise: Strong hands-on experience in: Cisco Routing and Switching Fortinet and Cisco ASA Firewalls Radware Load Balancers Aruba Wireless Solutions Cisco Nexus 9K Series Switches Network Security: Maintain secure and resilient enterprise network environments. Ensure compliance with best practices in cybersecurity and enterprise risk management. Project Implementation: Lead and manage deployment and implementation projects across diverse network environments, ensuring timely delivery and high quality. Requirements Gathering & Design: Analyze business requirements and translate them into robust network and security solutions. Process Improvement: Continuously improve network performance and streamline operations through proactive monitoring and process optimization. Problem Solving: Apply analytical and systematic approaches to diagnose and resolve complex network issues efficiently. Technical Documentation: Create and maintain detailed documentation for network architecture, configurations, and operational processes. Qualifications & Skills Certifications (Required): CCNA CCNP CCSP CCDP Additional Skills: Strong project management and coordination capabilities Quick learner with the ability to adapt to emerging technologies Excellent communication and stakeholder engagement skills

Job Title: Sub Category Manager Procurement Location: Pune Department: Tender Management / Procurement Function: Procurement & Vendor Development Experience: Minimum 5 Years Education: BE / B.Tech (Engineering Any Specialization) Working Language: English Employment Type: Full-Time Position Overview We are seeking a Sub Category Manager Procurement with strong expertise in vendor sourcing and strategic vendor development. This role is critical in building and managing a high-performing supplier base, ensuring cost efficiency, quality compliance, and timely procurement across categories such as MEP, HVAC, civil, electrical, and safety equipment. The ideal candidate brings a balance of strategic thinking and hands-on execution in procurement operations, vendor negotiation, rate contract management, and cross-functional coordination. Key Responsibilities Vendor Sourcing & Profiling Identify and onboard vendors across categories including MEP, HVAC, civil, electrical, and R&M. Conduct market research and benchmarking to source cost-effective and high-quality suppliers. Perform vendor due diligence ensuring compliance with organizational standards and regulatory norms. Strategic Vendor Development Build and nurture long-term, strategic vendor relationships. Define and track vendor performance metrics (KPIs) and initiate performance improvement actions. Align vendors with organizational objectives through structured reviews and feedback loops. Procurement Strategy & Execution Lead rate analysis, cost negotiations, and value engineering initiatives. Manage Annual Rate Contracts (ARCs) for key categories like safety gear, pumps, HVAC, and consumables. Develop customized procurement solutions and spares for site-specific requirements. Operational Coordination & Compliance Collaborate with site teams for BOQ clarification, amendments, and procurement issue resolution. Manage procurement transactions and approvals via the SAP-MM module. Facilitate vendor site visits (recce) for accurate scoping and quotation preparation. Reporting & Analysis Generate MIS reports, comparative cost analyses, and vendor performance summaries. Track and optimize procurement turnaround times (TAT) for all categories under management. Key Qualifications & Skills Technical Expertise Deep knowledge of procurement categories like MEP systems, HVAC, safety, civil works, and consumables. Strong understanding of procurement life cycle, sourcing strategies, and material specifications. Vendor Management Proficiency in vendor negotiation, onboarding, assessment, and relationship management. Experience developing vendors for integrated facility management (IFM) or large-scale real estate/infrastructure projects is an advantage. Soft Skills Strong coordination and communication skills across vendors and cross-functional internal teams. Ability to thrive under pressure and deliver within tight timelines. Preferred Industry Background Residential complexes, commercial offices, malls, industrial parks, or integrated facility management (IFM) sectors. Core Competencies Strategic Thinking & Problem Solving Cost Optimization & Commercial Acumen Attention to Detail & Quality Assurance Innovation & Process Improvement Qualification : BE / B.Tech (Engineering Any Specialization)

Position: Innovation Technical Leader Location: Pune Company: FORVIA A Global Leader in Sustainable Mobility About FORVIA At FORVIA, we pioneer innovative technologies that shape the future of mobility delivering solutions that matter to people worldwide. As the 7th largest automotive supplier, we combine deep expertise in electronics, clean mobility, lighting, interiors, and seating to drive sustainable transformation across the automotive industry. Your Mission As an Innovation Technical Leader, you will lead breakthrough innovation projects from concept through validation, ensuring alignment with FORVIA s innovation processes and business goals. You will be responsible for managing project plans, technical targets, resources, risk mitigation, and internal and external communications including intellectual property protection and OEM engagement. Key Responsibilities Project Leadership Drive innovation projects, defining concept, timeline, and validation steps according to innovation delivery processes. Lead projects involving breakthrough product innovations. Planning & Execution Develop and manage detailed project plans and technical objectives. Ensure all milestones and deliverables are met in line with the Innovation Project Management System (PMS). Risk & Resource Management Identify, assess, and mitigate risks related to innovation projects. Allocate resources efficiently and ensure teams have the support needed to succeed. Communication & Reporting Report project status and results at key review points (IRC, MIC, Gates). Prepare and deliver presentations following standard innovation contract requirements. Promote innovation initiatives internally to foster engagement and alignment. Intellectual Property & OEM Interaction Collaborate with the IP team to protect product designs and innovations. Interface with OEMs for product demonstrations, feedback gathering, and addressing special requirements. Cross-Functional Support Work closely with marketing to integrate business KPIs and customer insights into innovation projects. Your Profile Qualifications Master s degree in Engineering. Experience 8+ years in automotive systems, including seats, structures, and components design, testing, or manufacturing. Strong background in project management. Skills & Competencies Results-driven with a strong ability to manage ambiguity. Excellent problem-solving and decision-making skills. Leadership experience and team-building capabilities are a plus. Effective communication and presentation skills. Proficient in English. Willingness to travel as required. Quick learner and capable of directing teams. At FORVIA, you ll thrive in a fast-paced, innovative environment where your contributions help lead the automotive industry toward a sustainable future. Join a global team of passionate professionals, access extensive learning and development programs via FORVIA University, and work within a culture that values diversity, collaboration, and ethical responsibility. We are proud to be the first global automotive group certified with the SBTi Net-Zero Standard, committed to achieving CO Net Zero by 2045 through a focus on efficiency, sustainability, and circular economy principles. Be part of a global leader shaping smarter, more sustainable mobility solutions. Work on cutting-edge technologies impacting millions of vehicles worldwide. Engage in a culture of continuous learning, diversity, and inclusion. Contribute to ambitious environmental goals aligned with the Paris Agreement. Qualification : Masters degree in Engineering

Position: Technical Support Specialist Location: Pune, Maharashtra, India Shift: Night shift, 6 PM 3 AM IST (On-site at Koregaon Park office, 5 days a week) Our Mission: Healthcare should be seamless for patients. Zocdoc empowers patients by offering an easy-to-use marketplace for booking in-person or virtual healthcare across the U.S., improving quality and affordability. Your Impact on Our Mission: As a Technical Support Specialist, you ll be the go-to expert providing timely, effective technical support to Zocdoc employees both remotely and onsite. You ll help maintain IT service quality, troubleshoot issues, and support hardware and software needs, ensuring smooth day-to-day operations. What You ll Do Daily: Provide first- and second-level technical support for network issues (LAN, WAN, Wi-Fi, VPN). Monitor and troubleshoot network devices and connectivity, escalating complex problems as needed. Support PC/Mac desktop issues, hardware repairs, and software applications. Assist with IT operational tasks like desk setups, inventory audits, and meeting room configurations. Manage systems administration for core IT services, including SaaS tools and process automation. Handle onboarding/offboarding workflows including machine imaging and account configuration. Maintain detailed documentation for IT systems and processes. Communicate promptly and clearly throughout ticket resolution to meet SLAs and ensure high user satisfaction. What You ll Need to Succeed: Bachelor s degree in Computer Science or relevant IT certifications and experience. 2+ years in technical support/helpdesk roles. Strong customer service skills and problem-solving mindset. Experience with Google Workspace admin, AzureAD, Intune, JAMF/JSS Suite. Hands-on troubleshooting skills for Windows and Mac environments. Knowledge of Windows Server, Active Directory, LDAP, DHCP, SSO, MFA. Familiarity with tools like Jira, Confluence, Slack, Bettercloud. Basic scripting skills (BASH, PowerShell, or similar). Benefits: Competitive salary and medical insurance. Perks including daily catered lunch, Ping Pong, daycare reimbursement. Wellness programs like Headspace and BetterLYF counseling. Cellphone and wifi reimbursement, parental leave, sabbatical after 5 years. Annual health check-ups and generous paid time off. Work with a smart, supportive team at a certified Great Place to Work. About Zocdoc: Zocdoc is the U.S. s leading digital health marketplace, connecting millions of patients with healthcare providers to improve the healthcare experience. Founded in 2007, Zocdoc emphasizes diversity, collaboration, and a mission-driven culture.