Process Assistant Jobs in Bengaluru

Associate Implementation Location: Bengaluru Work Type: Full-Time About Intugine Every day, countless physical goods from dairy and snacks to electronics and automobiles travel through complex supply chains before reaching consumers. Brands managing these operations often struggle with timely deliveries, customer satisfaction, and operational cost control. Intugine Technologies is a global leader in multimodal supply chain visibility, helping over 75 major enterprises including Philips, Flipkart, Xiaomi, Diageo, Myntra, Swiggy Instamart, and Mahindra Logistics optimize operations, reduce logistics costs, and delight customers through our advanced visibility platform across air, land, sea, and rail. Role Overview As an **Associate Implementation**, you will be crucial in delivering seamless onboarding and integration of Intugine s solutions for our mid-market customers. You ll oversee end-to-end implementation, drive operational excellence, and act as the key liaison between clients and internal teams. This role offers a blend of hands-on technical setup, process design, and customer engagement. Key Responsibilities Lead the complete implementation of Intugine s platform at customer sites, ensuring projects are delivered on time and meet client requirements. Travel to client locations to understand their unique needs, provide training, and build strong relationships. Design, establish, and continuously improve implementation processes for efficiency and client satisfaction. Collaborate closely with the technical team to configure software solutions and troubleshoot issues. Define and monitor KPIs to track project health and success. Implement systems and workflows that guarantee adherence to client specifications and service levels. Research new product offerings and develop implementation frameworks for their rollout. 1-2 years of experience in product or SaaS implementation, preferably in B2B environments. Ability to balance big-picture thinking with meticulous attention to detail. Strong communication and interpersonal skills to engage diplomatically with diverse stakeholders. Excellent time management, prioritization, and delegation capabilities. Knowledge of Supply Chain Management (SCM) is a plus. Creative mindset with a passion for innovation and process improvement. Self-driven, responsible, and capable of working autonomously. Highly organized and adept at managing multiple tasks simultaneously. Proficient in English (native speakers a bonus). Perks at Intugine Comprehensive Health Coverage Personal Development Budget for upskilling Flexible Working Hours Open Door Policy Say goodbye to cubicles! Generous Parental Leave Documented Equal Pay Policy (since 2025) Education Assistance to support your growth Complete Ownership & Work Autonomy Life Skills Training (tax planning, investments, mental well-being, health & fitness) Company Outings because fun matters! Paid Time Off your well-being is our priority

Application Engineer Location: Bangalore Department: Engineering / Customer Success Role Summary Fracktal Works is seeking an enthusiastic and technically skilled Application Engineer to join our team in Bangalore. In this customer-facing role, you will be responsible for supporting clients with technical challenges, conducting training, evaluating applications, and collaborating across teams to advance the use of 3D printing technology. Your work will play a key role in driving innovation, improving customer experience, and enabling the successful adoption of additive manufacturing solutions. Key Responsibilities Provide hands-on technical support to customers, resolving issues related to 3D printing hardware, software, and processes. Collaborate with the sales and engineering teams to develop new 3D printing applications and tailor solutions to client needs. Deliver customer training on 3D printing systems, software (CAD), and post-processing techniques. Work with the R&D team to test new materials and print processes aimed at improving quality, reliability, and performance. Evaluate 3D printing products and services; offer feedback and insights to the engineering team for continuous improvement. Maintain a strong understanding of 3D printing trends and technologies, and share insights with the sales and marketing teams. Represent the company at trade shows, conferences, and events, showcasing solutions and building customer/vendor relationships. Develop technical resources including documentation, training guides, and application notes for both internal and customer use. Support the sales process by providing technical assistance, conducting product demonstrations, and attending customer meetings. Coordinate with the sales team on scheduling, documentation, and ensuring availability of sales-related equipment and materials. Perform CAD modeling for client-specific applications and internal development projects. Required Skills & Qualifications 1 3 years of experience with 3D printing technologies (FDM, SLA/DLP, SLS) in commercial or industrial settings. (Fresh graduates and interns with relevant skills are also encouraged to apply.) Hands-on experience with operating, maintaining, and troubleshooting 3D printing or industrial equipment. Familiarity with the complete 3D printing project lifecycle, including design, printing, post-processing, and testing. Strong oral and written communication skills with the ability to explain complex technical concepts clearly. Excellent problem-solving, facilitation, and consultation skills. Awareness of technology trends and innovations in additive manufacturing. Technical Proficiencies CAD Software: SolidWorks, Fusion 360, Autodesk Eagle Simulation/Analysis Tools: Ansys Workbench (Static Structural), Minitab Documentation Tools: LaTeX Programming Languages: C/C++, Python Operating Systems: Windows, Linux Education Bachelor s degree in Engineering (Mechanical, Mechatronics, Electronics, etc.) or a related field. Candidates with strong industry experience in lieu of a degree may also be considered. At Fracktal Works, you'll work at the intersection of engineering and innovation. As an Application Engineer, you'll be empowered to solve real-world problems, work with cutting-edge 3D printing technologies, and contribute directly to customer success and product development. Qualification : Bachelors degree in Engineering (Mechanical, Mechatronics, Electronics, etc.) or a related field

Job Title: Assistant Manager Process Design Location: Bangalore Employment Type: Full-time About Zeta: Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch innovative financial products. Co-founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform Zeta Tachyon is the industry s first modern, cloud-native, fully API-enabled banking stack. With over 15 million cards issued globally, Zeta Tachyon enables: Seamless, digital-first cardholder experiences Embeddable banking support for partners Hyper-personalized card programs Rapid product launches through web-based configurators Robust compliance and fraud management capabilities Zeta is working with major banks and fintechs globally and has 1,700+ employees, with 70% in R&D. The company raised $280M at a $1.5B valuation in 2021, backed by SoftBank, Mastercard, and other top investors. Role Overview: We are looking for an Assistant Manager Process Design who will drive automation, process transformation, and customer experience optimization. This role involves working closely with Product, Engineering, and Operations teams to build scalable and efficient customer support processes. Key Responsibilities: Identify opportunities for automation and process improvements and create a transformation roadmap. Design intuitive chatbot customer flows to enhance digital experience. Re-engineer existing processes to improve First Time Resolution (FTR) and overall customer satisfaction (CSAT). Set up proactive monitoring for customer journey leakages and coordinate with relevant teams for quick resolution. Establish a robust Voice of Customer (VOC) mechanism using inputs from multiple channels (email, chat, NPS, social media). Define and implement strategic process transformation initiatives to enhance the customer journey. Lead cross-functional efforts with Product, Engineering, and Operations to deliver process excellence. Support recovery work when necessary, ensuring business continuity. Deliver timely status updates to management and project stakeholders. Required Skills & Competencies: 2 4 years of experience in Process Design, Process Excellence, or Operational Transformation. Background in Operational Metrics (CSAT, AHT, FTR, Re-opens, FRT). Strong knowledge of Excel and PowerPoint. Six Sigma certification (preferably Black Belt) and experience with Lean methodologies. Familiarity with AI, automation, and digital tools in customer support. Excellent analytical and critical thinking abilities. Strong decision-making skills in real-time scenarios. Proven ability to work with multiple stakeholders to drive results. Excellent verbal and written communication skills. Qualifications: Bachelor s Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field. Equal Opportunity Employer: Zeta celebrates diversity and is committed to creating an inclusive environment for all. We welcome applicants from all backgrounds, cultures, and communities and believe a diverse workforce is key to our success. Qualification : Bachelors Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field

Assistant Risk Modelling Manager Location: Bengaluru Department: Risk & Modelling About OneSavings Bank (OSB) Group OneSavings Bank (OSB) Group is a specialist lending and retail savings group listed on the London Stock Exchange and a member of the FTSE 250. Headquartered in Chatham, Kent, OSB is regulated by the Prudential Regulation Authority and the Financial Conduct Authority. OSB focuses on niche lending markets offering high growth and strong risk-adjusted returns, including: Buy-to-Let and commercial mortgages Residential development finance Specialist residential lending and secured funding lines We operate under trusted brands such as Kent Reliance, CCFS, InterBay Commercial, Prestige Finance, and Heritable Development Finance. Retail savings are primarily sourced through Kent Reliance via branches, online, and postal channels. Our offshore delivery and support operations are handled by OSB India, with offices in Bengaluru and Hyderabad. About OSB India Pvt Ltd OSB India, a wholly owned subsidiary of OSB Group, plays a critical role in delivering operational and customer support services. Since 2004, OSB India has focused on service excellence, process efficiency, and continuous improvement for the group s UK operations. Role Overview As the Assistant Risk Modelling Manager, you will support capital and impairment reporting, provide deep data insights, and contribute to strategic projects. This role involves analysis, stakeholder collaboration, and ensuring regulatory and internal compliance. Key Responsibilities Lead and support monthly IFRS9 impairment and IRB RWA reporting with trend analysis and insights Provide analytics to support collections and help define operational priorities Drive and deliver strategic projects, managing timelines and stakeholders Assist with IFRS9 engine code changes, conduct impact assessments, and challenge trends Identify process and model weaknesses and develop mitigating solutions Produce clear, insightful commentary for credit and audit committees, including regulatory teams Ensure compliance with model execution and operational risk requirements Maintain adherence to Finance, Risk Management, and Data Governance Policies Build strong working relationships with UK stakeholders and capture clear requirements Complete all mandatory compliance training and attestations Experience Required Minimum 7+ years in a related role in retail or mortgage finance Extensive hands-on experience in SAS, SQL, and advanced Excel Proven ability to generate and present detailed analytical and reporting outputs Experience with impairment/capital modelling processes (preferred) Comfortable managing priorities, leading tasks, and collaborating with international teams Technical & Functional Skills Expert in SAS and SQL for data analysis and reporting Working knowledge of IFRS9 (impairment) or IRB (capital) frameworks Understanding of probability/statistics in a financial risk context (preferred) Core Competencies Strong analytical thinking and problem-solving skills Effective communication skills, both written and verbal Ability to deliver clear, actionable reports to senior stakeholders Self-motivated with a proven ability to learn new technical skills and tools This role is an exciting opportunity to work at the intersection of data, risk, and strategy within a dynamic and growing financial group. If you have a strong analytical mindset and are looking to influence real business decisions, we'd love to hear from you.

Job Title: Assistant Manager Location: Bengaluru Experience Required: 5 to 13 years Minimum Qualification: Diploma in Electronics Engineering Key Skills Vendor Management Facility Management Customer Relationship Management (CRM) Maintenance & Operations Budgeting & Invoicing Documentation & Compliance Job Summary We are seeking an experienced and proactive Assistant Manager to oversee facility operations, vendor coordination, society handovers, and maintenance processes across residential projects. The role involves cross-functional collaboration, documentation oversight, and ensuring timely execution of services for enhanced customer satisfaction and operational efficiency. Key Responsibilities Operations & Facility Management Manage all AMCs, warranties, service contracts, and PPM (Planned Preventive Maintenance) schedules. Oversee society formation and handover, including documentation sign-offs and equipment transfers. Ensure snag rectification and obtain necessary sign-offs from relevant stakeholders. Maintain uptime of common areas and amenities, and handle repair and spare part management. Coordinate issuance of permits to the project team as required. Budgeting & Financial Coordination Assist in planning and tracking unsold apartment bills, and submit working details to the accounts team. Prepare yearly budgets for common areas and share them with residential societies. Respond to audit queries in coordination with the accounts team. Create and share monthly provisions with the finance department. Monitor and ensure Common Area CAM (Common Area Maintenance) funds are available at all times. Follow up with societies for maintenance invoice payments related to unsold apartments. Process vendor invoices and actively follow up with the accounts team for timely payments. Handover & Customer Coordination Ensure a smooth and delightful handover experience for residents. Verify all documents and issue NOCs (No Objection Certificates) to property owners. Coordinate with MGL (gas) connection teams, track progress, and ensure timely completion with daily reporting. Liaise with project teams to resolve pending common area and tower work. Vendor & Project Coordination Oversee all vendor interactions, ensuring timely invoice submission and validation. Assist in vendor identification, evaluation, and procurement of consumables. Review and track progress on pending snag points with the project team. Ensure adherence to operational guidelines and standard procedures. Administrative & Support Activities Plan and organize staff welfare initiatives, internal events, and cost-reduction programs. Liaise with cross-functional departments to ensure seamless operations. Validate all service reports and ensure proper documentation is maintained. Qualification : Diploma in Electronics Engineering

Position: Assistant Manager Account Management Location: Bangalore Experience: 5 8 years Education: Any Graduate Experience Required: 5 8 years of total experience in the service industry, with a minimum of 3 years in people management and customer service roles. Role Purpose: To ensure seamless claims processing for customers by managing a team of helpdesk personnel, including implants, semi-implants, account managers, and the document pickup team. The role also ensures a high standard of customer satisfaction and process compliance. Key Responsibilities: Team Oversight & Operations: Ensure scheduled customer visits by team members are carried out as planned. Monitor daily activities and performance, especially volume of documents collected. Review customer queries and the quality of responses from team members. Support team in handling and resolving customer escalations. Reporting & Claims Coordination: Review team reports and take necessary actions, including claims coordination. Collaborate with the front-end team to ensure timely and accurate claim registration. Analyze claims data dumps and take corrective actions such as addressing IRs, reopening claims, or resolving dummy entries. People Management & Coaching: Conduct regular one-on-one reviews with team members to address concerns and streamline processes. Guide team through customer escalations and process complexities. Drive improvement based on low CSAT/DSAT scores by identifying and addressing process or communication gaps. Stakeholder Collaboration: Liaise with internal and external stakeholders to address client-specific needs, such as helpdesk support or wellness activities. Work closely with regional and cross-functional teams to deliver on client expectations. Continuous Improvement: Analyze customer feedback to drive service improvements. Identify opportunities to improve customer interactions, documentation processes, and service delivery. Key Outcomes for Success: High customer satisfaction (CSAT) Timely resolution of customer issues as per SLA Successful client renewals Skills & Competencies: Technical: Strong understanding of service processes and claims workflows Proficient in MS Office (Excel, Word, PowerPoint) Behavioral: Problem-solving mindset Strong active listening and communication skills Proven people management abilities Client-oriented with a focus on service excellence Qualification : Any Graduate

Position: Assistant Manager - Risk Location: Bengaluru About Groww At Groww, we are a passionate team dedicated to making financial services accessible to every Indian. Through our multi-product platform, we help millions of customers take control of their financial journeys. Customer obsession is at the heart of everything we do. From every product design to each algorithm, we focus on delivering the best experience, making financial services simple, transparent, and convenient. Our values include ownership, customer-centricity, and integrity. We believe in constantly challenging the status quo to drive meaningful change. Our Vision We aim to empower every individual with the knowledge, tools, and confidence to make informed financial decisions. Groww s long-term vision is to be India s most trusted financial partner, offering innovative financial solutions across various services. Our Core Values Radical Customer Centricity Ownership-Driven Culture Simplicity Long-Term Thinking Complete Transparency About the Role We re looking for a highly motivated Risk Manager to join our team and play a crucial role in overseeing the development and implementation of the operational risk management framework across the organization. In this role, you will collaborate with cross-functional teams, senior leadership, and external stakeholders to identify, assess, and mitigate risks effectively. The ideal candidate will have a strong problem-solving mindset, excellent analytical skills, and a proven track record of managing risk in a result-oriented environment. As a Risk Manager, you will contribute to shaping a robust risk culture and ensuring smooth operations within the organization. Key Responsibilities: Risk Identification & Assessment: Perform risk identification and assessments across various functions, and recommend process changes to mitigate operational risks. Cross-Functional Collaboration: Work closely with teams like Credit, Risk, Compliance, and Technology to implement effective risk mitigation strategies. Monitoring & Reporting: Track and analyze key risk indicators, and provide regular updates to management and stakeholders. Risk Committee Coordination: Lead and orchestrate Monthly Risk Committee meetings, providing insightful reports to senior leadership and key stakeholders. Incident Management: Examine reported incidents and validate the implementation of corrective and preventive actions. Audit Coordination: Collaborate with internal audit teams to align risk management efforts with audit activities. Root Cause Analysis: Conduct root cause analysis (using methods like 5 Whys, Fishbone, etc.) to identify corrective and preventive actions. Risk Awareness & Training: Conduct training sessions to promote risk awareness and adherence to risk management practices across the organization. Required Skills & Expertise: Experience: 2-5 years of experience in operational risk management, preferably within the financial industry. Risk Assessment & Mitigation: Deep knowledge of risk assessment methodologies and risk mitigation strategies. Regulatory Knowledge: Clear understanding of regulatory requirements related to risk management. Audit Knowledge: Familiarity with auditing principles and standards (e.g., ISO, CMMI). Problem-Solving: Strong analytical skills and the ability to solve complex problems with a detail-oriented approach. Communication Skills: Excellent interpersonal and communication skills to collaborate with senior leaders, cross-functional teams, and external stakeholders. Ownership & Responsibility: A high level of accountability and ownership in driving initiatives to completion. Qualifications: Educational Background: Graduate degree (CA, MBA from a Tier 1 Institute preferred). Technical Skills: Strong proficiency in Excel (knowledge of SQL will be an added advantage). Certifications (Preferred): Knowledge of internal and external audit standards like ISO, CMMI, etc. Impact: Shape the future of risk management in one of India s fastest-growing financial services platforms. Growth Opportunities: Take ownership of key risk management projects and contribute to the company s overall strategy. Culture: Work in a collaborative, transparent, and innovative environment where your contributions are valued. If you're passionate about risk management and want to make a significant impact in a fast-growing fintech company, we d love to hear from you. Qualification : Graduate degree (CA, MBA from a Tier 1 Institute preferred)

Position: Assistant Manager Sales & Marketing Location: Bangalore Experience: 4 5 years About the Role We are seeking a dynamic and result-oriented Assistant Manager Sales & Marketing to drive revenue growth through strategic sales and client relationship management. The ideal candidate will have a strong background in B2B sales, preferably in market research, analytics, or consulting services. You will be responsible for acquiring new clients, nurturing existing relationships, and ensuring smooth project delivery in collaboration with the research team. Key Responsibilities Sales & Business Development Drive sales and meet revenue targets by identifying and pursuing new business opportunities. Understand client needs and map them to Cyber Media Research s (CMR) offerings across market intelligence, research, and go-to-market (GTM) services. Prepare and deliver compelling proposals, quotations, and presentations tailored to client requirements. Close deals and secure service agreements aligned with revenue and growth targets. Client Relationship Management Maintain strong relationships with existing clients through regular check-ins, ensuring high levels of satisfaction and repeat business. Act as the primary point of contact to resolve client issues, working closely with internal research and delivery teams to ensure timely resolution and project success. Monitor the delivery of research outputs and ensure clients receive deliverables as per agreed timelines and expectations. Operational Responsibilities Maintain detailed documentation of the sales process, leads, opportunities, and customer interactions in CRM or internal tools. Collaborate with internal stakeholders to ensure smooth handover and execution of signed projects. Follow up rigorously for timely payment collections from clients. Qualifications & Requirements Bachelor's degree in Business, Marketing, or a related field; MBA preferred. 4 5 years of proven experience in B2B sales or account management, preferably in market research, consulting, or technology services. Excellent communication, negotiation, and presentation skills. Strong client orientation with the ability to manage and grow key accounts. Highly organized, target-driven, and self-motivated. Be part of a leading research and advisory firm influencing strategic decisions in the tech and digital ecosystem. Work in a collaborative, growth-oriented environment with exposure to top-tier clients and strategic projects. Opportunity to grow into a leadership role and contribute to the company s long-term sales strategy. Qualification : Bachelor's degree in Business, Marketing, or a related field; MBA preferred

Job Title: Assistant Manager Process Design Location: Bangalore, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch modern, cloud-native financial products at speed and scale. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the world s first modern, API-first banking stack supporting issuance, processing, lending, core banking, fraud, risk, and more all under one roof. With over 15 million cards issued on its platform globally, Zeta partners with leading banks and fintechs to deliver digital-first experiences, hyper-personalized programs, and rapid product innovation. We are a global team of 1700+ employees, with more than 70% dedicated to R&D, and are backed by major investors including SoftBank and Mastercard, with a valuation of $1.5 billion. Role Summary Zeta is seeking a driven and analytical Assistant Manager Process Design to spearhead customer journey improvements and process automation. You will be responsible for transforming customer-facing processes to enhance user experience, improve operational efficiency, and contribute to strategic initiatives across Product, Engineering, and Operations teams. Key Responsibilities Process Automation & Transformation: Identify improvement areas, create transformation roadmaps, and implement automation strategies to enhance service delivery. Customer Journey Mapping: Design chatbot flows and other digital experiences to ensure seamless, intuitive customer interactions. Continuous Improvement: Evaluate and re-engineer existing workflows to increase First Time Resolution (FTR), reduce Average Handling Time (AHT), and drive CSAT. Monitoring & Proactive Support: Establish early-warning systems and collaborate cross-functionally to prevent and address service issues. Voice of Customer (VOC): Build robust VOC mechanisms by analyzing feedback from email, chat, NPS, social media, etc., to drive actionable improvements. Strategic Initiatives: Lead cross-functional initiatives with Product, Engineering, and Business Ops to elevate customer experience and operational excellence. Project Reporting: Deliver timely and detailed project updates and reports to stakeholders and leadership. Skills & Competencies Experience in Process Design, Process Excellence, Automation, or Operational Excellence. Prior work with Customer Support teams and KPIs like CSAT, AHT, FTR, Reopens, and First Response Time. Proficiency in Microsoft Excel and PowerPoint for analytics and presentations. Working knowledge of Six Sigma (preferred: Black Belt), Lean methodologies, and digital tools. Familiarity with AI, chatbots, workflow tools, and digital customer experience technologies. Strong analytical thinking, decision-making, and stakeholder management skills. Exceptional communication skills, both verbal and written. Qualifications & Experience Education: BE/B.Tech or Postgraduate/MBA from a recognized institution. Experience: 2 4 years in a relevant role involving process optimization or customer journey transformation. At Zeta, we believe People Must Grow. You ll work with brilliant minds, cutting-edge technologies, and game-changing products. Our culture promotes innovation, continuous learning, and an inclusive workplace where every individual is valued. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees regardless of background, gender, religion, ethnicity, or identity. Qualification : BE/B.Tech or Postgraduate/MBA from a recognized institution.

Job Title: Senior Full Stack Engineer Location: Bengaluru, India Employment Type: Full-time Department: Engineering About Commure At Commure, we empower healthcare providers by reducing administrative burdens and enabling more time for patient care. Our suite of software and hardware solutions including AI-powered assistants, RTLS, and workflow automation are used by over 250,000 clinicians across hundreds of care sites. From clinical documentation and staff safety to patient engagement and remote monitoring, we're transforming healthcare through technology. With the industry entering a pivotal phase of AI-driven transformation, Commure is leading the charge. About the Role As a Senior Full Stack Engineer on our Patient Experience Platform team, you'll design and build intuitive, secure, and scalable web applications that enhance patient engagement and streamline healthcare workflows. This is a high-impact role contributing to mission-critical projects with real-world outcomes. Key Responsibilities Design and develop full-stack applications that connect patients and healthcare providers. Lead architectural decisions to scale and evolve the platform. Work closely with product, design, QA, and DevOps teams to gather requirements, define solutions, and deliver features. Optimize system performance, reliability, and observability using logging, monitoring, and tracing tools. Maintain cloud infrastructure using Infrastructure-as-Code (IaC) for reproducibility and reliability. Enhance alerting systems to reduce noise and improve incident response. Develop secure authentication and authorization systems that comply with industry standards. Build and maintain CI/CD pipelines, supporting a robust and compliant deployment process. Participate in on-call rotations and production support. Document processes, configurations, and troubleshooting steps for internal knowledge sharing. Promote a culture of engineering excellence through code reviews, best practices, and mentorship. Qualifications Required Bachelor s or Master s degree in Computer Science, Engineering, or a related field. 3+ years of experience in full-stack software development. Proficiency in: Front-end: TypeScript, React, Next.js Back-end: Python and Node.js Cloud Platforms: AWS, GCP, or Azure CI/CD: GitHub Actions, Google Cloud Build Version Control: Git Containerization: Docker and Kubernetes Monitoring/Logging: Cloud-native tools and observability practices Experience with production incident support and on-call rotations. Strong communication, collaboration, and leadership skills. Preferred Familiarity with serverless architectures and microservices. Knowledge of healthcare data standards like HL7, FHIR, and HIPAA compliance. Experience optimizing performance for large-scale distributed systems. Why Join Commure + Athelas Mission-Driven Impact: Transforming healthcare, the largest sector in the country. Top-Tier Investors: Backed by General Catalyst, Sequoia, Y Combinator, Lux, and more. Exceptional Growth: Combined organizations growing 500% YoY, with Series D funding and strong runway. Comprehensive Benefits: Competitive compensation, flexible PTO, medical/dental/vision insurance, parental leave (location-dependent). Join us and help power the future of patient care. Qualification : Bachelors or Masters degree in Computer Science, Engineering, or a related field.

Executive Assistant | ThoughtWorks | Bangalore, India Location: Bangalore, India Employment Type: Full-time, Regular Industry: Information Technology About ThoughtWorks At ThoughtWorks, we are a dynamic and inclusive community of innovative professionals who are transforming technology consultancy. With over 30 years of impact, we help our clients solve complex business challenges with cutting-edge technology. If you are passionate about continuous learning and want to make a meaningful difference, join us and contribute to extraordinary work that pushes boundaries and accelerates digital transformation. Job Overview Key Responsibilities Calendar & Schedule Management: Take charge of managing multiple calendars, scheduling meetings, appointments, and travel arrangements for executives. Prioritize and balance tasks to keep everyone organized and on track. Meeting Coordination: Lead the process from pre-meeting prep to post-meeting follow-up. You ll organize and prepare for meetings, take minutes, distribute action items, handle logistics, and ensure seamless execution. Travel Arrangements: Be the go-to travel coordinator! Book flights, hotels, and other arrangements for the team. Manage travel budgets and handle all necessary travel documentation with precision. Expense Management: Process and track expense reports for multiple stakeholders, ensuring compliance with company policies and budgets. Task Prioritization: Manage multiple tasks simultaneously, ensuring deadlines are met and workflows are optimized. Job Qualifications Technical Skills: Experience: 4-6 years of experience working as an executive assistant to senior executives (D, V, and C-level). Organization & Time Management: Excellent organizational skills with the ability to manage multiple priorities, schedules, and travel logistics with efficiency. Communication Skills: Strong verbal and written communication skills with the ability to interact with internal and external stakeholders effectively. Proficiency in Office Tools: Expertise in office software and productivity tools such as Microsoft Office, Google Suite, and other collaboration platforms. Professional Skills: Discretion & Confidentiality: Ability to handle sensitive information with the utmost discretion and confidentiality. Flexibility & Adaptability: Adaptable to changing work hours and responsibilities as needed, maintaining a calm and solution-oriented approach. Expense & Budget Management: Ability to process and track expenses for multiple stakeholders while ensuring adherence to budgetary constraints. Problem-Solving & Decision Making: Strong interpersonal and problem-solving skills to manage various operational challenges. At ThoughtWorks, there s no one-size-fits-all career path. We balance autonomy with a culture that fosters professional development. With numerous interactive tools and development programs, you ll have ample opportunity to grow and enhance your career. We believe in helping each other be our best, and this commitment to continuous learning extends to every team member. Join us to thrive in a collaborative, dynamic, and innovative environment. At ThoughtWorks, we believe in pushing boundaries, continuously learning, and creating extraordinary impact together. We empower you to grow while contributing to the success of cutting-edge projects with global impact.

Job Title: Integration Engineer Location: Bangalore (On-site; Full-time) About Locus: Locus is at the forefront of revolutionizing logistics decision-making with cutting-edge deep-tech solutions that drive efficiency, transparency, and consistency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has transformed from a women's safety geo-tracking app into a globally recognized logistics optimization platform. Our technology powers enterprises such as Unilever and Nestl , enabling them to execute over a billion deliveries across 30+ countries. With a focus on innovation and sustainable growth, Locus is reshaping complex supply chains into strategic growth enablers. Join us and be part of a team that s defining the future of global logistics. Job Overview: As an Integration Engineer at Locus, you will play a key role in crafting scalable and efficient API solutions. You ll be responsible for driving technological growth, mentoring teams, and making crucial technical decisions. You will be integral in ensuring our platform s stability and efficiency as it evolves. This is an exciting opportunity for someone with deep technical expertise and the drive to work in a fast-paced, innovative environment. Key Responsibilities: Team Leadership & Mentoring: Manage and mentor the Integration Engineers, guiding them in defining integration and dataflow architectures, ensuring the development of stable APIs. API Design & Development: Design scalable and efficient APIs, ensuring they are robust, maintainable, and can evolve with changing platform technologies. Technical Assistance: Provide technical support to the Support and Implementation teams, helping resolve complex system and application issues. Cross-Functional Collaboration: Work with cross-functional teams including Engineering, Product, Pre-Sales, and Customer Success to drive integrations and technical solutions. Integration Decisions: Take charge of key technical integration decisions, ensuring alignment with business needs and technical best practices. Testing & Quality Assurance: Oversee the testing processes, ensuring the quality and stability of integrations developed by your team. Scripting & Automation: Develop API specifications and write custom scripts to fulfill internal and customer requests, utilizing programming knowledge in languages such as Python or NodeJS. Process Implementation: Define, document, and implement large-scale and high-impact integration processes. Enterprise Integration Leadership: Lead large enterprise integrations, managing complex requirements and delivering solutions. On-Call Support: Provide on-call support as needed to troubleshoot critical integration issues. Qualifications: 5-7 years of experience in system integration and API development. Strong verbal and written communication skills, with the ability to explain complex technical concepts clearly. Solid understanding of microservices framework, RESTful and SOAP APIs, JSON, XML, and related technologies. Proficient programming experience in NodeJS or Python. Ability to manage multiple integration projects and priorities effectively. Strong knowledge of relational databases and ability to write complex SQL queries. Familiarity with cloud platforms, particularly AWS and their integration services. Strong problem-solving skills, with an ability to troubleshoot and resolve complex technical issues. What We Offer: Competitive compensation and benefits. A collaborative and innovative work environment. The opportunity to work on cutting-edge logistics technology with global industry leaders. An inclusive, diverse workplace where your ideas and expertise will be valued. A dynamic and fast-paced startup environment that fosters professional growth. Locus is an equal opportunity employer, and we are dedicated to creating a diverse and inclusive workplace.

Job Title: Automation Engineer Location: Bengaluru, India Company: Wipro Limited Role Purpose The purpose of this role is to design, program, simulate, and test automation processes and products, ensuring they meet the required levels of efficiency, effectiveness, and quality. Key Responsibilities 1. Understanding Software Requirements & Product Design Analyze and understand the current technology architecture, system dependencies, and application stacks. Collaborate with project management to formulate project plans, define development steps, and obtain approval for the plans. Review existing operating procedures by consulting with users, partners, and clients to ensure alignment with project goals. Contribute to the automation roadmap, designing process improvements and developing innovative automation solutions. Improve and maintain the automation framework to support various technology stacks and create reusable libraries across multiple business verticals. 2. Software Development & Reporting Prepare the environment for automation processes, including test plan design, development of test cases and usage scenarios, and test execution. Develop technical specifications and resolve complex technical design challenges. Collaborate with development teams to design and validate both functional and non-functional automation requirements. Implement, track, and report key automation metrics to ensure full test coverage. Own the process for error elimination, ensuring code testing and validation align with Wipro standards. Track and document problems, resolutions, and defect fixes, building a comprehensive database of bugs and successful solutions. Develop and update automated testing tools to ensure continued process efficiency and accuracy. Use industry best practices, reusable code, and design patterns while developing automation processes. 3. Communication & Stakeholder Collaboration Work closely with Agile delivery teams to understand product vision, product backlogs, and automation requirements. Assist in creating acceptance criteria for user stories and translate them into automation test backlogs. Collaborate with development teams to improve continuous deployment processes through formalized strategies, processes, and tooling. Partner with business SMEs to fully understand automation requirements, then design and deploy suitable automation solutions. Ensure long-term maintainability by documenting all automation processes according to Wipro guidelines. Maintain clear, effective communication with testers, developers, and clients to ensure quick resolution of issues and thorough documentation. Provide assistance to testing and support personnel when system problems arise. Perform backend/database programming when necessary to support key automation projects. Stay updated on industry standards and incorporate them into day-to-day work. Performance Parameters Parameter Measure Automation Quality Adherence to design, project plan compliance, effective issue resolution, zero disruption in deployment, proactive risk identification (EWS) with mitigation measures Documentation Quality Comprehensive documentation of the automation process, test cases, debugging data, and performance reviews as per Wipro quality standards About Wipro Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global technology services and consulting company. We focus on delivering innovative solutions that address the most complex digital transformation challenges of our clients. With a holistic portfolio spanning consulting, design, engineering, and operations, we empower clients to achieve their boldest ambitions and build future-ready businesses. With over 230,000 employees and business partners across 65 countries, we deliver value to customers, colleagues, and communities across the globe. Learn more at www.wipro.com. At Wipro, we empower individuals to continuously reinvent themselves and their careers. We foster an inclusive and diverse work environment where innovation and collaboration thrive. We actively welcome applications from people with disabilities and all individuals regardless of background. Come to Wipro. Realize your ambitions.

Job Title: Manager, Accounting (GL) About PhonePe Group PhonePe is India s leading digital payments company with 500 million registered users and 37 million merchants covering over 99% of the postal codes across India. As a leader in digital payments, PhonePe has expanded into financial services, including insurance, mutual funds, stock broking, and lending, along with tech-enabled businesses like Pincode for hyperlocal shopping and Indus App Store, India s first localized App Store. The PhonePe Group s portfolio aligns with its vision to unlock the flow of money and access to services, providing every Indian an equal opportunity to accelerate progress. Culture At PhonePe, we believe in creating the right environment for you to give your best, every day. We empower and trust our people to make the right decisions. Here, you ll own your work from start to finish from day one. If you re passionate about tech and enjoy building technology that impacts millions, ideating with the best minds in the country, and executing your dreams with purpose and speed, PhonePe is the place for you. Role Overview As a Manager, Accounting (GL), you will be responsible for overseeing general ledger (GL) activities, supporting month-end and year-end close processes, and ensuring accurate financial reporting. You will lead the preparation of financial statements, ensure compliance with accounting standards, and collaborate with cross-functional teams to drive continuous improvements in accounting processes. Key Responsibilities General Ledger Management: Oversee the general ledger process, ensuring accurate accounting entries, reconciliation, and reporting. Month-End and Year-End Close: Lead the monthly and annual close processes, ensuring timely and accurate financial reporting. Compliance and Reporting: Ensure compliance with accounting standards and company policies, preparing financial statements and reports for internal and external stakeholders. Process Improvements: Identify and implement process improvements to streamline GL activities, enhancing efficiency and accuracy. Cross-Functional Collaboration: Work closely with other teams, including finance, operations, and legal, to ensure smooth financial reporting and alignment across the company. Audit Support: Support internal and external audits by providing necessary documentation and explanations as required. Candidate Profile Qualifications: Chartered Accountant (CA) or equivalent qualification with 5-7 years of post-qualification experience. Experience: Previous experience in GL accounting, financial reporting, and compliance in a corporate environment. Skills: Strong knowledge of Ind AS/IFRS accounting standards. Exposure to US GAAP is a plus. Tools: Proficiency in accounting software and ERP systems. Experience with NetSuite and SAP is an advantage. Leadership: Proven ability to manage and lead a team, driving performance and process improvements. PhonePe Full-Time Employee Benefits Insurance Benefits: Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance. Wellness Program: Employee Assistance Program, Onsite Medical Center, Emergency Support System. Parental Support: Maternity and Paternity Benefits, Adoption Assistance Program, Day-care Support. Mobility Benefits: Relocation Benefits, Transfer Support Policy, Travel Policy. Retirement Benefits: Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment. Other Benefits: Higher Education Assistance, Car Lease, Salary Advance Policy. Why Work at PhonePe Working at PhonePe offers you a rewarding experience, including a great work environment, creative freedom, and the opportunity to take on roles beyond your job description. Join us and be part of a company that values innovation and growth! Qualification : Chartered Accountant (CA) or equivalent qualification

Job Title: Senior Manager Accounts Payable About PhonePe Group PhonePe is India s leading digital payments company with 500 million registered users and 37 million merchants, covering over 99% of India s postal codes. Building on its leadership in digital payments, PhonePe has expanded into financial services, including insurance, mutual funds, stock broking, and lending. It has also ventured into adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store, India s first localized app store. The PhonePe Group is a portfolio of businesses aligned with the company s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we create an environment that empowers people to give their best every day. We trust our team to do the right thing and provide the space to own your work from start to finish. Enthusiasm for technology is at the heart of PhonePe, and if you're passionate about building solutions that impact millions, ideating with the best minds, and executing with purpose and speed, we want you on our team! Experience: 7 to 10 years experience Job Summary We are looking for a highly skilled and detail-oriented Senior Manager Accounts Payable to oversee the Procure-to-Pay (P2P) process and lead accrual and cost management processes. The ideal candidate will have a strong background in accounting standards, accrual management, cost analysis, and AP-related reporting. This role requires effective team leadership, stakeholder collaboration, and a focus on continuous process improvements to ensure seamless accounts payable operations. Key Responsibilities Accounts Payable & Procure-to-Pay Process: Oversee the Procure-to-Pay (P2P) process, ensuring timely and accurate vendor payments. Manage vendor reconciliations, advance payments, and the resolution of outstanding issues. Ensure compliance with company policies, taxation laws (GST/TDS), and regulatory requirements in AP operations. Financial Reporting & Accrual Management: Perform indirect cost analysis and reporting, ensuring accurate cost allocation. Manage indirect cost accruals, ensuring timely and accurate recognition of expenses. Oversee AP-related monthly, quarterly, and yearly financial reporting for management and auditors. Drive cost optimization initiatives by identifying opportunities for process efficiency. Audit & Compliance: Lead internal and external audits related to Accounts Payable. Ensure compliance with accounting standards and internal financial controls (ICFR). Implement best practices to improve governance and risk management in AP operations. ERP & System Implementation: Manage and optimize Accounts Payable processes within Fusion ERP or similar platforms (preferable). Support automation initiatives to improve efficiency and accuracy in invoice processing. Team Leadership & Stakeholder Management: Lead and mentor a team, ensuring efficient work allocation and monitoring. Collaborate with procurement, finance, and business stakeholders to streamline processes. Maintain strong written and oral communication skills to effectively engage with internal and external partners. Key Requirements Qualification: Chartered Accountant (ICAI) with 8 10 years of post-qualification experience. Experience: Strong knowledge of accounting standards and AP-related financial reporting. Skills: Expertise in P2P process management, cost analysis, accrual management, and indirect cost reporting. Audit Exposure: Exposure to AP-related audits (Statutory, Tax, Internal, ICFR). ERP Systems: Proficiency in ERP systems (Fusion ERP preferred). Leadership: Strong team management and leadership skills. Communication: Excellent written and verbal communication skills. PhonePe Full-Time Employee Benefits Insurance Benefits: Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance. Wellness Program: Employee Assistance Program, Onsite Medical Center, Emergency Support System. Parental Support: Maternity and Paternity Benefits, Adoption Assistance Program, Day-care Support. Mobility Benefits: Relocation Benefits, Transfer Support Policy, Travel Policy. Retirement Benefits: Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment. Other Benefits: Higher Education Assistance, Car Lease, Salary Advance Policy. Why Work at PhonePe PhonePe offers a rewarding experience, with great people, a work environment that thrives on creativity, and the opportunity to take on roles beyond the defined job description. Join us and be part of a company that values innovation, growth, and your career development! Qualification : Chartered Accountant (ICAI) with 810 years of post-qualification experience

Job Title: Collections Manager About PhonePe Group PhonePe is India s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country, and executing on your dreams with purpose and speed, join us! Location Bangalore, Ranchi, Dharwad, Indore, Ahmedabad Job Responsibilities Managing the portfolio by strategizing and driving collections for the assigned region. Driving the compliance to collection processes in the assigned region. Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bucket wise delinquencies. Drive Higher resolution rates across buckets. Reviewing collections KPI to deliver superior client experience. Develop and execute collection strategies consistent with the nature of exposure and gravity of delays in payment. Identify, develop and continuously improve collections process to ensure overall efficiency. Develop an in-depth understanding collections SOP and drive implementation. Accountable for designing and implementing Compliance & Controls for collections unit in line with regulatory guidelines. Daily monitoring and regular reviews of delinquent portfolio to make location level strategy for smooth operations. Functional Competencies Business Acumen: Analyse the effectiveness of the processes on a day-to-day basis and course correct. Analytical: Drive specific process efficiency metrics and be accountable to drive data-driven decision making. Managing Stakeholder: Manage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners. Results Oriented: Deliver on short-term goals and long-term milestones set by business. Attributes We Are Looking For Must be MBA/Graduate and above and have at least 5 years of experience in collections. Experience in New age NBFCs or Banks or Fintech is mandatory. Decision making, work under pressure, Effective communication. PhonePe Full-Time Employee Benefits Insurance Benefits: Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance. Wellness Program: Employee Assistance Program, Onsite Medical Center, Emergency Support System. Parental Support: Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program. Mobility Benefits: Relocation Benefits, Transfer Support Policy, Travel Policy. Retirement Benefits: Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment. Other Benefits: Higher Education Assistance, Car Lease, Salary Advance Policy. Why Work at PhonePe Working at PhonePe is a rewarding experience! With great people, a work environment that thrives on creativity, and the opportunity to take on roles beyond your defined job description, PhonePe offers a chance to grow your career in an innovative, dynamic company.

Job Title: Procurement Operations Analyst Location: Bengaluru About Couchbase: As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in our AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission! Position Overview: The Procurement Operations Analyst will support end-to-end procure-to-pay continuous improvement and process excellence. This role is integral to Couchbase s purchasing, travel & expense (T&E), and supplier programs. It requires problem-solving, process-oriented skills, and a strong customer service focus. The ideal candidate will have experience in project or program management and a high attention to detail. What You Will Do: General Responsibilities: Support the development and maintenance of procure-to-pay processes, including travel policies, procedures, and best practices. Maintain KPI and metric dashboards to measure program success. Create and distribute periodic and ad hoc reports for internal teams. Drive continuous improvement efforts for the Procurement function. Travel & Expense (T&E): Serve as the primary support for T&E process and policy questions. Develop and facilitate workforce training on T&E policies and procedures. Administer the Navan platform for travel-related processes. Build relationships with preferred travel providers to drive cost savings. Ensure effective communication and escalation between Accounting, Procurement, and Navan. Supplier Programs: Project manage Couchbase s supplier programs, including reporting, engagement, and vendor outreach. Own Procurement s supplier databases in Coupa. Identify opportunities for Couchbase to participate in global diversity councils and manage those relationships. Compliance: Support daily compliance activities and projects within Procurement. Identify opportunities to strengthen compliance and streamline processes across functions. Explore opportunities to leverage new and existing technologies. What We Are Looking For: Experience: 3+ years of experience in procure-to-pay and/or T&E in a high-growth technology company. Project Management: Strong project management skills with a proven ability to drive initiatives to completion. Communication: Excellent verbal and written communication skills. Customer Service: Strong customer service skills and ability to work with various stakeholders. Adaptability: Ability to remain flexible and change priorities in a fast-paced environment. Self-Starter: Must be proactive and able to work independently. Technical Skills: Knowledge of Coupa and/or Navan is a plus. Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase s mission is to simplify how developers and architects develop, deploy, and consume modern applications. With Capella, our flexible, affordable cloud platform, we empower organizations to quickly build and deliver premium customer experiences with unmatched price-performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications. Benefits at Couchbase: Generous Time Off Program: Flexibility to care for yourself and your family. Wellness Benefits: Comprehensive medical plans, dental, vision, life insurance, and employee assistance programs. Financial Planning: RSU equity program, ESPP, retirement planning, and business travel insurance. Career Growth: A Be valued, Create value approach to your career development. Fun Perks: Ergonomic office setup, food & snacks for in-office employees, and more!

Senior Consultant - HCM Cloud About Oracle Global Services Center (GSC): Oracle Global Services Center (GSC) is a rapidly growing cloud consulting team dedicated to helping customers successfully adopt Oracle Cloud Solutions. Our "Optimum Shore" approach combines onshore, near shore, and offshore resources to provide the right expertise at the right cost. We are seeking versatile consultants passionate about delivering excellent client experiences and innovative solutions. Our cloud solutions are transforming businesses, empowering governments, and helping society evolve. Join our team of top-class consultants and help our customers achieve more. About the Role: As a Senior Consultant, you will operate independently, providing quality work products to engagements, with some assistance and mentorship. You will perform complex tasks requiring independent judgment, applying Oracle methodologies, company procedures, and leading practices. You will demonstrate expertise to deliver solutions on complex engagements, potentially acting as the functional team lead. You will collaborate effectively with client management, participate in business development activities, and develop and configure detailed solutions. Responsibilities: Deliver high-quality work products independently. Execute complex tasks requiring independent judgment. Apply Oracle methodology, company procedures, and leading practices. Deliver solutions on complex engagements, demonstrating expertise. Potentially act as functional team lead on projects. Collaborate effectively with client management. Participate in business development activities. Develop and configure detailed solutions for complex projects. Assist in identifying, assessing, and resolving complex technical issues. Interact frequently with clients regarding work efforts and deliverables. Detailed Requirements: 7-12 years of experience with sound domain knowledge in HCM, covering the hire-to-retire cycle. Participation in at least 3 end-to-end HCM Cloud implementations, with experience leading at least 1 project. Functional Requirements: Knowledge of Core HR module and at least one other HCM module (Time and Labor, Absence Management, Payroll, Benefits, Compensation, Recruiting). Experience in client-facing roles, interacting with customers in requirement gathering, design, configuration, testing, and go-live phases. MBA (HR) preferred, along with an engineering degree. Technical Requirements: In-depth understanding of the data model, business process functionality, and data flow in HCM Cloud applications and Oracle EBS/PeopleSoft AU (HRMS). Experienced knowledge of Cloud HCM conversions, integrations (HCM Extracts & BIP), reporting (OTBI & BIP), Fast Formula, and Personalization. Engineering degree or MCA degree or equivalent experience. Proven experience with Fusion technologies, including HDL, HCM Extracts, Fast Formulas, BI Publisher Reports, and Design Studio. Added advantage: Advanced knowledge in OIC, ADF, Java, PaaS, DBCS, etc. Good functional or technical leadership skills, including planning, follow-up, mentorship, work allocation, monitoring, and status updates. Strong written and verbal communication skills, personal drive, flexibility, teamwork, problem-solving, influencing, negotiating, and organizational awareness. Openness to domestic and international travel for short and long durations. Qualification : MBA (HR) preferred, along with an engineering degree.

CSQ124R98 At Databricks, an Incident Manager utilizes their technical experience and resourcefulness to lead urgent customer situations to resolution. Responsible for managing frequent, high-quality updates to all internal and external stakeholders, Incident Managers advocate with engineering and leadership, on behalf of their customers, to ensure that escalations are handled with the appropriate level of urgency from stakeholders. The impact you will have: Drive critical customer escalations or widespread outages to conclusion and resolution. Escalate to on-call resources in support and engineering and establish checkpoint calls and action items to ensure that progress is made and status updates are delivered on time. Demonstrate cross-functional leadership while establishing ownership of escalations and outages. Compile and deliver frequent high-quality communications to internal and external stakeholders, including executive staff. Candidate should be comfortable creating concise and effective messaging that is tailored to a technical or executive audience with minimal assistance from others. Commence and lead war rooms while establishing other temporary communication channels as warranted for the duration of an outage. Ability to multi-task on several incidents and/or projects at once. Be a leader who identifies product and process improvements from every incident and submits necessary feedback for improvements. Participate in on-call rotations. What we look for: Minimum 8+ years of experience in customer support, support escalation and incident management is required. Excellent contextual interpretation and writing skill with an effective ability to summarize and communicate to technical and business audiences is required. Demonstrates strong ability to make timely decisions for both business and technical perspectives. Excellent analytical and troubleshooting skills are required. Candidate should be able to demonstrate technical excellence by applying engineering principles to solve complex problems. Hands-on experience developing any two or more of the following: Big Data, Hadoop, Spark, Machine Learning, Artificial Intelligence, Streaming, Kafka, Data Science, ElasticSearch related industry use cases at the production scale. Hands-on experience in the performance tuning/troubleshooting of Spark-based applications at production scale. Proven and real-time experience in JVM and Memory Management techniques such as Garbage collection and Heap/Thread Dump Analysis is required. Working knowledge in Data Lakes and preferably on the SCD types use cases at production scale. Working and hands-on experience with any SQL-based databases, Data Warehousing/ETL technologies like Informatica, DataStage, Oracle, Teradata, SQL Server and MySQL Linux/Unix administration skills and hands-on experience with AWS or Azure or GCP is required. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

About RARE RARE is a premium personal assistant service designed to simplify life for busy professionals by saving them time, money, and effort. We offer a comprehensive range of personalized services, including: Travel Assistance: From flight bookings and visa support to tailored itineraries and exclusive accommodations. Dining Services: Securing reservations at top restaurants, organizing private dining experiences, and curating special occasion menus. Gifting Solutions: Thoughtful gifting support, from sourcing unique items to personalized packaging and delivery. Mobility Coordination: Arranging chauffeurs, vehicle rentals, and transport solutions. Event Planning and Wellness: Assisting with event management, wellness services, and daily errands for seamless lifestyle support. By handling daily tasks and taking care of the details, RARE empowers customers to focus on what matters most be it work, family, or personal goals. Our commitment to efficiency, reliability, and personalization ensures that customers can live smarter, achieve more, and reclaim their time. Role Responsibilities Tracking Maintain a list of uncompleted customer requests. Track issues, complaints, and unfulfilled requests identified by agents, AI, or through manual sample testing. Ensure timely closure of each tracked request. Escalation Handle complaints and escalations with corrective actions and reactive training. Recommend proactive system improvements and SOPs to enhance request completion rates and customer experience. Provide regular QA feedback to front-end agents and back-end experts. Training Deliver regular training sessions to agents. Continuously upgrade training processes using customer feedback to improve service quality. Supervision Review the performance of assigned front-end agents and provide constructive feedback. Collaborate with the concierge lead to share performance insights and suggestions for improvement. Background Requirements 5 6 years of experience in Quality Assurance roles within customer service or operational environments. Proven experience in conducting training and process audits. Familiarity with high-net-worth individuals (HNI) and the quality standards expected for personalized services. Key Result Areas (KRAs) Ensure timely closure of unfulfilled requests. Resolve complaints and escalations with corrective actions and training. Improve customer satisfaction at the request level. Recommend and implement process and SOP improvements. Provide continuous feedback and training to agents. Key Performance Indicators (KPIs) Average response and resolution times for assigned agents. Customer satisfaction scores for the agents under supervision. Frequency of QA feedback sessions with agents. Reduction in repeat issues. Training effectiveness, measured by improved agent performance. Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by law.