Process Associate Jobs in Bengaluru

Finance Associate FalconX Location: Bangalore Experience: 3 5 Years Education: Accounting Graduate + Professional degree (CA/CPA preferred) About FalconX FalconX is a pioneering team of operators, investors, and builders transforming institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX simplifies the complex and fragmented digital asset ecosystem. Our platform enables seamless navigation across all digital asset strategies, providing institutional clients with access, liquidity, and trading solutions traditionally found in conventional financial markets. Role Overview We are looking for a Finance Associate to support our accounting and financial operations. You will play a key role in general ledger maintenance, reconciliations, financial reporting, and process improvements, while collaborating with cross-functional teams including Trading, Treasury, Operations, and FP&A. This role is ideal for someone who is detail-oriented, analytical, and passionate about growing within the digital assets industry. Key Responsibilities General Ledger & Accounting Maintain and reconcile general ledger accounts. Prepare and post recurring and standard journal entries with proper documentation. Reconcile balance sheet accounts including cash, prepaid expenses, accruals, intercompany accounts, and crypto wallets. Ensure accuracy of month-end and year-end close processes using tools like FloQast. Financial Reporting & Analysis Run monthly financial reports, trial balances, and compile supporting schedules for balance sheet and income statements. Assist in variance analysis and highlight unusual fluctuations to management. Support budgeting, forecasting, and cost tracking by providing historical data and trends. Payroll, Prepaid, & Accrual Management Reconcile payroll reports and record recurring payroll journal entries. Update and amortize prepaid expense schedules and record accruals for unbilled expenses. Bank & Crypto Reconciliations Perform weekly bank reconciliations for fiat accounts. Ensure crypto wallet balances align with internal records and investigate unmatched transactions. Audit & Compliance Prepare documentation for audits, including account reconciliations and supporting schedules. Support testing, walkthroughs, and respond to auditor inquiries. Maintain internal controls over financial reporting with proper documentation and approval workflows. Collaboration & Process Improvement Partner with Trading, Treasury, Operations, and FP&A to validate data and ensure accurate GL treatment. Drive process improvements to strengthen accounting practices and streamline month-end close. Contribute to dashboards and reporting tools for enhanced financial visibility. Required Qualifications Accounting Graduate + Professional qualification (CA/CPA preferred). 3 5 years of experience in accounting or finance, preferably in a financial institution or fintech startup. Expert knowledge of IFRS and US GAAP standards. Proficiency in Microsoft Suite (Excel, Word, PowerPoint) and Google Suite. Familiarity with NetSuite or other ERP systems. Strong analytical skills with attention to detail and high accuracy. Excellent verbal and written communication skills. Self-motivated, proactive, and capable of working independently. Prior experience in cryptocurrency is a plus but not required. Success in this Role Deliver accurate, real-time financial reporting to strengthen in-house accounting. Execute month-end close with minimal issues and ensure timely GL reconciliations. Flex across finance functions including intercompany, accruals, prepaid, and payroll. Collaborate effectively across teams to ensure optimal financial outcomes. Demonstrate adaptability, multitasking, and a continuous learning mindset in a fast-paced, dynamic environment. Qualification : Accounting Graduate + Professional degree (CA/CPA preferred)

Associate Principal TA Program Manager Location: Bangalore About Tekion Tekion is transforming the automotive industry with the first cloud-native automotive platform, connecting OEMs, dealerships, technology partners, and consumers. Through ARC, AEC, and APC, we deliver seamless, AI-driven digital experiences for the automotive ecosystem. Tekion employs ~3,000 people across North America, Asia, and Europe and is committed to innovation, inclusion, and a high-performance culture. Role Overview As Associate Principal TA Program Manager, you will architect, execute, and evolve global talent acquisition programs that set Tekion apart as an employer of choice. You will design transformative candidate experiences, manage referral and diversity initiatives, lead campus hiring strategies, and leverage AI and automation to streamline TA operations. This is a high-impact, globally visible role where your work directly shapes Tekion s talent brand and hiring excellence. Key Responsibilities Candidate & Employee Experience Deliver a seamless, engaging experience for all candidates and employee referrals. Gather feedback to continuously improve the hiring journey. Maintain accurate candidate data through system-level validations. AI-Driven Talent Acquisition Lead adoption of AI-powered tools and automation to improve speed, personalization, and efficiency. Pilot and scale data-driven hiring solutions in collaboration with tech teams. Process Improvement & Issue Management Identify gaps in TA workflows and ensure smooth, efficient operations. Manage escalations, prioritize issues, and resolve TA-related challenges. Communication & Standardization Design and implement standardized communication templates for scheduling, offers, and feedback. Maintain TA guides, interview kits, and resources for consistency across regions. Strategic Programs & Initiatives Lead global TA programs including referral contests, ambassador programs, and training initiatives. Develop and execute diversity networking, leadership events, and inclusive hiring campaigns. Drive Talent Branding campaigns to strengthen Tekion s employer reputation. Campus Hiring & Early Talent Programs Build immersive, relationship-driven university recruiting programs. Collaborate with campus leads to attract top early-career talent. Execute high-impact 6-month internship programs for early leadership development. Playbook & Process Optimization Govern and continuously improve the TA Playbook with templates, guides, and workflows. Implement automation and bots to maximize efficiency and scalability. Recruiter Enablement & Training Design and deliver structured recruiter training on interviews, negotiation, and candidate engagement. Lead TA certification initiatives and maintain a continuous learning calendar. Reporting, Insights & Continuous Improvement Automate dashboards, scorecards, and KPI reports to provide real-time insights. Track Candidate NPS and use insights to enhance experience across the TA lifecycle. Qualifications Master s degree with 8+ years of measurable impact in TA program leadership in tech-driven organizations, or Bachelor s degree with 12+ years experience. Proven experience architecting and scaling global campus, referral, boomerang, and diversity TA programs. Strong expertise in process improvement, TA workflow optimization, and issue management. Hands-on experience with AI, automation, and modern ATS/HRIS tools (Greenhouse preferred). Track record in communication standardization, playbook creation, and recruiter enablement. Skilled in leveraging data and NPS insights to improve TA outcomes. Excellent stakeholder management, project leadership, and communication skills. Strong drive to innovate, lead change, and create remarkable candidate experiences. Competitive rewards & equity aligned with Radford standards A culture of empowerment, learning, and inclusivity High visibility and impact for your work on a global stage

Job Title: Finance Associate Location: Bangalore Department: Finance Employment Type: Full-Time About FalconX At FalconX, we are a pioneering team of operators, investors, and builders committed to transforming institutional access to the cryptocurrency markets. By blending traditional finance with cutting-edge technology, we are solving the industry's most pressing challenges. As the leading solution provider for all digital asset strategies, FalconX empowers clients to navigate the rapidly evolving world of cryptocurrency with confidence, clarity, and ease. Our clients range from large financial institutions to innovative startups, and we are building the connective infrastructure that bridges conventional financial markets and the world of digital assets. What You ll Do As a Finance Associate at FalconX, you will play a critical role in ensuring accurate financial operations and reporting within the organization. You will support the team with key accounting tasks, reconciliations, reporting, and audits while helping streamline processes for optimal financial outcomes. Key Responsibilities Maintain & Reconcile General Ledger Accounts: Prepare and post journal entries with appropriate supporting documentation. Reconcile balance sheet accounts such as cash, prepaid expenses, accruals, and intercompany accounts using NetSuite. Support crypto wallet reconciliations, ensuring that on-chain balances align with internal records. Month-End & Year-End Close: Assist with the timely and accurate month-end and year-end closing processes, including completion of checklist items in FloQast. Prepare monthly schedules and ensure they tie to the general ledger. Identify and correct posting errors during the close process. Prepare Financial Reports: Run monthly financial reports and trial balances from ERP systems (e.g., NetSuite, Oracle). Compile supporting schedules for balance sheets and income statements, assist with variance analysis and provide account-level explanations. Cross-Functional Collaboration: Collaborate with Operations, Platform, and FP&A teams to confirm data accuracy for financial transactions and journal entries. Follow standardized coding rules for vendors, departments, and accounts to ensure consistent reporting. Internal Controls and Compliance: Adhere to internal controls over financial reporting, following established approval and documentation procedures for all journal entries. Support audit and control reviews, assisting with PBC documentation and responding to auditor inquiries. Payroll Reconciliation: Reconcile payroll reports from systems like Rippling to the ERP (NetSuite) GL entries. Record recurring payroll and benefit journal entries and support the team in managing payroll-related liabilities. Prepaid and Accrual Management: Update and amortize prepaid expense schedules using ERP templates. Record standard accrual entries for open invoices or unbilled expenses, ensuring all balances are reconciled. Bank Reconciliation: Conduct weekly reconciliations for fiat bank accounts, investigate unmatched transactions, and coordinate with the Treasury and Opex teams for settlement confirmation. Budgeting and Forecasting Support: Provide historical data and expense trends to support the FP&A team with planning and budgeting. Help track recurring vs. non-recurring items during budget-to-actual reviews and maintain allocation files. Financial Analysis & Reporting: Assist in analyzing monthly account fluctuations and identify significant variances. Build reconciliations and basic dashboards for reporting purposes. Success in the Role Own the general ledger reconciliations to enable smooth and on-time month-end close. Partner with Trading, Treasury, and Operations teams to validate data and ensure proper GL treatment. Demonstrate a passion for working in a fast-paced, dynamic environment with a strong initiative to learn and grow. Maintain high levels of accuracy and attention to detail, ensuring all tasks are executed with precision. Exhibit the ability to multitask efficiently under pressure while meeting deadlines and achieving departmental goals. Required Qualifications Educational Background: Bachelor s degree in Accounting, Finance, or related field. Professional certifications (e.g., Chartered Accountant (CA), CPA) preferred. Experience: 3 5 years of relevant experience in accounting and finance. Experience working in financial institutions or financial services start-ups is preferred. Familiarity with IFRS and US GAAP reporting standards. Technical Skills: Proficiency in Microsoft Excel, Word, and PowerPoint. Familiarity with NetSuite or other ERP systems. Strong analytical skills and the ability to interpret complex financial data. Communication & Interpersonal Skills: Strong verbal and written communication skills, with the ability to present complex concepts clearly and concisely. A collaborative mindset, with the ability to work across multiple teams and interact with stakeholders at various levels. Other Skills: Detail-oriented with a focus on accuracy in financial data management. Ability to work independently with great initiative. Prior experience in cryptocurrency markets is advantageous but not required. Innovative Environment: Join a dynamic team at the intersection of traditional finance and the emerging crypto market. High-Growth Opportunity: Be part of a rapidly scaling organization with access to cutting-edge technology and the evolving landscape of digital assets. Collaborative Culture: Work alongside industry leaders and innovators who share a commitment to making crypto markets accessible and transparent. Competitive Compensation: Enjoy a comprehensive salary and benefits package with opportunities for career growth and development. If you are eager to be a part of an industry-defining company at the forefront of the crypto revolution, we want to hear from you. Join FalconX and help shape the future of digital asset trading and institutional access! Qualif...

Position: Vendor Management Associate Location: Bengaluru Department: Partner Operations Job Type: Full-Time About Laundryheap: Laundryheap is a fast-growing tech start-up that is transforming the laundry and dry cleaning industry. We offer a revolutionary service that picks up, cleans, and delivers laundry within 24 hours, and are currently available in 14 markets worldwide. After our successful launch, we are expanding our team to drive further growth and continue our global expansion. The Role: As a Vendor Management Associate, you will be a key player in supporting and enhancing the performance of our partner facilities across various regions. Reporting directly to the Compliance Manager, you will be responsible for ensuring smooth daily operations, resolving partner issues, and maintaining high-quality standards and scalability within our partner network. Your role will be crucial in driving performance, consistency, and operational excellence within our partner operations. Key Responsibilities: Oversee Daily Operations: Ensure consistent, high-quality service delivery from partner facilities, monitoring operations to maintain Laundryheap's standards. Partner Onboarding & Offboarding: Manage the end-to-end process for onboarding and offboarding partners, ensuring they meet operational standards and align with our business goals. Monitor & Support Partner Performance: Track and monitor Key Performance Indicators (KPIs) and partner performance, ensuring that operational targets are consistently met. Provide ongoing support to partners as needed. Conduct Regular Check-ins & Reviews: Lead virtual check-ins with partners to review their progress, address concerns, and reinforce expectations. Conduct monthly performance reviews covering key metrics such as capacity, quality, complaints, payments, and audit outcomes. Issue Resolution & Escalation Management: Proactively resolve partner issues and manage escalations to ensure minimal service disruptions and optimal partner satisfaction. Training & Development: Identify training needs for both new and existing partners and ensure that performance standards are consistently met. Organize and deliver training when necessary. Cross-Functional Collaboration: Collaborate with internal teams (e.g., Regional Associates, Operations) to support order processing, inventory management, and administrative tasks, ensuring smooth operational flow across functions. Continuous Improvement: Contribute to cross-functional initiatives, process improvements, and sourcing strategies to enhance overall partner performance and operational efficiency. Skills & Requirements: Strong Communication & Relationship Management: Excellent interpersonal skills with the ability to build and maintain positive relationships with internal teams and external partners. Analytical Ability: Strong analytical skills, with the ability to interpret data and present actionable insights to improve operational processes. Organizational Skills: Highly organized, proactive, and detail-oriented, with the ability to multitask and stay focused in a fast-paced, dynamic environment. Accountability & Adaptability: Strong sense of ownership and accountability, with the ability to adapt to changing priorities and work autonomously. Language Skills (Good to Have): Proficiency in French, Spanish, Hindi, Urdu, Arabic, or Bengali is a plus. Preferred Experience: CRM & BI Tools: Familiarity with CRM platforms, Business Intelligence tools, or Google Data Studio for performance tracking and reporting. International Operations: Exposure to managing international operations or B2B commercial processes, preferably in high-growth environments. Relevant Industry Experience: 2+ years of experience in a high-growth, operations-focused role. Experience in the laundry or dry cleaning industry is a plus. At Laundryheap, we offer a fast-paced, collaborative environment where you can take ownership of your role, grow your skills, and make a real impact from day one. If you're looking to build your career in operations and be part of a supportive and ambitious team, we'd love to have you on board.

Position: Senior Associate - Logistics - US Voice Process Department: Logistics & Linen Operations, Fleet Operations Employment Type: Full time Location: Bengaluru Overview Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 14 international markets, and we re currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for a Senior Associate Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You ll make a difference: Reporting to the Senior Division Manager, as the Senior Associate Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers: Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support: Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance: Investigate and correct any errors made by partner drivers. Mentorship: Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership: Lead projects to improve our operations. Required skills: Bachelor s degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Qualification : Bachelors degree or equivalent

Associate Packaging Location: Bengaluru Employment Type: Full-Time Job Summary We are seeking a diligent Regulatory Compliance Team Lead to manage the qualification and compliance of packaging materials used in consumer products across the EMEA region. This role will focus on ensuring adherence to key EU and French regulations, coordinating testing and documentation, and collaborating closely with cross-functional teams to advance packaging compliance initiatives. Key Responsibilities Lead the qualification process for packaging materials used in consumer products, ensuring regulatory compliance across the EMEA region. Ensure packaging materials comply with relevant regulations including, but not limited to: EC 1223/2009 (Cosmetic Products Regulation) REACH Regulation (EC) No 1272/2008 French AGEC Law & Decree (including Article L. 5232) EU 2019/1021 (Persistent Organic Pollutants Regulation) EC 10/2011 (Food Contact Materials, if applicable) EU 528/2012 (Biocidal Products Regulation) Compliance with PFAS-related restrictions Conduct or oversee evaluations including: Packaging safety assessments (chemical compatibility, leaching/migration analysis) Stability and microbial integrity checks related to packaging Substance screening for SVHCs, POPs, phthalates, PFAS, and other restricted substances Review, validate, and manage supplier documentation such as Safety Data Sheets (SDS), Certificates of Compliance (CoC), Declarations of Conformity (DoC), migration test reports, and recyclability data. Collaborate effectively with cross-functional teams and external vendors/suppliers to ensure timely document collation and verification. Guide, mentor, and support junior team members involved in packaging compliance activities. Qualifications Bachelor s degree in Chemistry, Packaging Engineering, or a related field. Minimum of 2 3 years of experience in the life sciences industry, preferably within a packaging department. Strong understanding of packaging development and raw material chemistry. Excellent communication skills, demonstrating effective, timely, and proactive engagement with internal teams and external suppliers. Critical thinking ability to ask relevant questions, avoid redundant steps, and leverage past learnings to improve processes. Be part of a team driving compliance and innovation in consumer product packaging across the EMEA region. Collaborate with diverse experts and suppliers to ensure the highest standards of safety and regulatory adherence. Grow your career in a dynamic and evolving life sciences environment. Interested? Apply now to contribute your expertise to packaging compliance excellence! Qualification : Bachelors degree in Chemistry, Packaging Engineering, or a related field

Associate Manager / Manager Business Finance Location: Bangalore Work Type: Full-Time About Ninjacart Ninjacart is India s largest agri-tech platform, revolutionizing the agri ecosystem through technology, data, and innovation. Over the last decade, our India-first solutions have transformed how fruits and vegetables move from farms to consumers plates, empowering farmers, traders, and retailers in ways never done before. We aim to be the digital network for global agri commerce, solving structural challenges such as information asymmetry, payment inefficiencies, distribution gaps, and market discovery for buyers and sellers. With over $350 million in funding from investors including Walmart Group, Tiger Global, Accel, Syngenta, and others, Ninjacart is recognized as one of Top 25 Startups to Work For. We foster a results-driven, entrepreneurial culture where leaders enjoy autonomy, tackle large-scale challenges, and drive real impact. Our products Ninjacart, Ninja Mandi, Ninja Global, Ninja Kirana, and Ninja Kisaan cater to all segments of the agri value chain. Our mission is to build the most trusted, efficient, and inclusive AgriTrade Network in India. Role Overview We are seeking a strategic, analytical, and hands-on Business Finance Manager to join our Business Finance team. As a P&L owner, you will analyze financial data, prepare insightful reports, and provide recommendations that support strategic decisions and business growth. Key Responsibilities Financial Analysis & Reporting: Analyze financial data, create models, and prepare reports to support business decisions. Operational & Strategic Planning: Translate the operating plan into a financial plan with measurable milestones; track performance against targets. Variance Analysis & Insights: Analyze past results, perform variance analysis, identify trends, and recommend corrective actions. KPI Design & Implementation: Define key metrics to monitor business performance and provide early signals for stakeholders. Process Improvement: Develop and standardize reporting tools, dashboards, and ad-hoc financial models to enhance efficiency. Cross-Functional Collaboration: Work with teams across Finance, Operations, and Strategy to gather data requirements and ensure accuracy. Market Research & Valuation: Conduct market research, data mining, business intelligence, and comparative valuations to support strategic initiatives. Qualifications & Skills Education: B.Tech or MBA in Finance, Accounting, or related field; candidates pursuing CFA are welcome. Experience: Less than 2 years of relevant finance experience. Skills & Attributes: Strong analytical and quantitative skills with high attention to detail. Understanding of financial analysis, basic accounting principles, and P&L management. Excellent stakeholder management, organizational, and interpersonal skills. Ability to work independently, take ownership, and drive measurable business impact. As a Ninja, you will take ownership of impactful projects, collaborate with a high-energy team, and contribute to transforming India s agri ecosystem. If you are resilient, smart, and ambitious, this is your chance to make a real difference. Join Ninjacart. Pioneer change. Create better lives. Qualification : B.Tech or MBA in Finance, Accounting, or related field

Associate Implementation Location: Bengaluru Work Type: Full-Time About Intugine Every day, countless physical goods from dairy and snacks to electronics and automobiles travel through complex supply chains before reaching consumers. Brands managing these operations often struggle with timely deliveries, customer satisfaction, and operational cost control. Intugine Technologies is a global leader in multimodal supply chain visibility, helping over 75 major enterprises including Philips, Flipkart, Xiaomi, Diageo, Myntra, Swiggy Instamart, and Mahindra Logistics optimize operations, reduce logistics costs, and delight customers through our advanced visibility platform across air, land, sea, and rail. Role Overview As an **Associate Implementation**, you will be crucial in delivering seamless onboarding and integration of Intugine s solutions for our mid-market customers. You ll oversee end-to-end implementation, drive operational excellence, and act as the key liaison between clients and internal teams. This role offers a blend of hands-on technical setup, process design, and customer engagement. Key Responsibilities Lead the complete implementation of Intugine s platform at customer sites, ensuring projects are delivered on time and meet client requirements. Travel to client locations to understand their unique needs, provide training, and build strong relationships. Design, establish, and continuously improve implementation processes for efficiency and client satisfaction. Collaborate closely with the technical team to configure software solutions and troubleshoot issues. Define and monitor KPIs to track project health and success. Implement systems and workflows that guarantee adherence to client specifications and service levels. Research new product offerings and develop implementation frameworks for their rollout. 1-2 years of experience in product or SaaS implementation, preferably in B2B environments. Ability to balance big-picture thinking with meticulous attention to detail. Strong communication and interpersonal skills to engage diplomatically with diverse stakeholders. Excellent time management, prioritization, and delegation capabilities. Knowledge of Supply Chain Management (SCM) is a plus. Creative mindset with a passion for innovation and process improvement. Self-driven, responsible, and capable of working autonomously. Highly organized and adept at managing multiple tasks simultaneously. Proficient in English (native speakers a bonus). Perks at Intugine Comprehensive Health Coverage Personal Development Budget for upskilling Flexible Working Hours Open Door Policy Say goodbye to cubicles! Generous Parental Leave Documented Equal Pay Policy (since 2025) Education Assistance to support your growth Complete Ownership & Work Autonomy Life Skills Training (tax planning, investments, mental well-being, health & fitness) Company Outings because fun matters! Paid Time Off your well-being is our priority

Associate Director Finance Location: Bangalore Experience Required: 15 25 Years Qualification: Chartered Accountant (CA) Preferred Certifications: ACCA, CPA, CFA, CIMA Job Summary We are seeking a dynamic and experienced Associate Director Finance to lead our global financial operations. The ideal candidate will bring extensive financial leadership experience, particularly across international geographies, and a deep understanding of both Indian and global financial standards. This strategic role will support the company s growth trajectory by aligning financial management with business objectives while ensuring compliance, efficiency, and performance across all regions. Key Responsibilities Strategic Financial Leadership Develop and execute financial strategies to support global growth and business expansion. Partner with senior management to provide financial insights and recommendations for long-term profitability. Lead financial due diligence and integration in case of mergers, acquisitions, or market entries. Financial Planning & Analysis Drive budgeting, forecasting, and long-term financial planning across multiple geographies. Deliver accurate, timely consolidated financial reporting in compliance with international accounting standards. Monitor key financial metrics, analyze business trends, and identify cost optimization opportunities. Compliance & Risk Management Ensure compliance with tax laws, statutory regulations, and financial reporting requirements across jurisdictions. Liaise with external auditors, tax consultants, legal advisors, and regulatory bodies. Monitor and manage financial risk, currency exposure, and regulatory compliance. Treasury & Cash Flow Management Oversee global cash flow, liquidity management, and banking relationships. Optimize working capital, manage intercompany transactions, and implement transfer pricing strategies. Develop and execute funding strategies, investment policies, and capital allocation plans. Team Leadership & Process Improvement Lead and mentor finance teams across multiple locations to build a high-performance culture. Implement and enhance ERP systems (experience with ZOHO is a plus) and financial reporting tools. Establish scalable internal controls, automation, and process improvements for operational efficiency. Required Skills & Experience Chartered Accountant (CA) with 15 25 years of progressive financial leadership experience. Proven experience managing finance functions across geographies and multi-entity environments. Strong understanding of Indian and international accounting standards, tax regulations, and compliance requirements. Demonstrated success in strategic financial planning, cash flow optimization, and managing global teams. Proficiency in ERP systems (ZOHO preferred), financial modeling, and reporting tools. Excellent leadership, interpersonal, and stakeholder management skills. Preferred Qualifications (Added Advantage) ACCA, CPA, CFA, or CIMA certification. Experience in high-growth, multinational environments. Prior involvement in scaling finance functions for international expansion. Be part of a global organization with ambitious growth plans. Work closely with leadership in shaping financial strategy and operations. Lead transformative initiatives in a dynamic and innovation-driven environment. Competitive compensation and leadership development opportunities. Qualification : Chartered Accountant (CA)

Associate Credit Operations Job Type: Full-Time Category: Operations Location: Bangalore About Bright Bright is a consumer fintech company dedicated to helping Americans get out of debt using advanced data science and machine learning. Our mobile app integrates all the tools needed for managing and eliminating debt covering credit score building, automated debt paydown plans, financial and budget planning, and loan refinancing across credit cards, student loans, and car loans. With 300,000+ users, 6x growth in the last year, and over 100,000 ratings and reviews, Bright is one of the fastest-growing fintech platforms in the U.S. Supported by top venture capital firms like Sequoia, Falcon Edge, and Hummingbird, Bright has raised over $40 million in funding, including a recent $50M debt financing from Encina Lender Finance. Bright is ranked among the top 8 U.S. fintech companies and is poised to become a top-100 financial institution by leveraging data science and predictive modeling. We are proud to be building the first large-scale consumer tech company from India for global markets. About Our Founders Bright was founded in 2019 by industry veterans from McKinsey s Banking Practice and data scientists from InMobi: Petko Plachkov, Avi Patchava, Varun Modi, Avinash Ramakath, and Jayashree Merwade. Role Overview As an Associate Credit Operations professional, you will play a crucial role in assessing creditworthiness, supporting loan underwriting and approval, and ensuring smooth credit operations. You will work closely with cross-functional teams to monitor credit metrics, facilitate collections, and drive improvements in operational efficiency. Key Responsibilities Conduct thorough creditworthiness assessments following company policies and guidelines. Review customer profiles and credit applications against underwriting standards. Manage loan approval processes and support decision-making with sound judgment. Utilize collection systems to assist in managing delinquent accounts and dues recovery. Monitor and report on credit-related performance metrics regularly. Handle customer conflicts and disputes with a strong customer-centric approach. Investigate customer requests by gathering relevant data and exploring all information sources. Identify opportunities for process improvements to increase efficiency and effectiveness. Collaborate with teams to ensure compliance with credit policies and regulatory requirements. 1-2 years of experience in credit assessment, underwriting, or a related role. Strong understanding of credit product workflows and end-to-end process flows. Familiarity with credit risk assessment principles and banking domain knowledge. Knowledge of the U.S. credit environment and regulatory framework is a plus. Excellent verbal and written communication skills. High analytical and investigative capabilities. Ability to manage credit-related metrics and performance indicators. Strong negotiation, interpersonal skills, and ability to handle conflicts diplomatically. Join a fast-growing fintech startup backed by leading investors. Gain exposure to credit operations and risk management in a global context. Work alongside experienced professionals passionate about transforming consumer finance. Opportunity to grow within a dynamic, collaborative environment.

Account Associate Location: Bangalore Experience: 3 to 5 years Job Description We are seeking a detail-oriented and experienced Account Associate to oversee and manage general accounting functions. The role includes handling daily accounting activities, preparing financial statements, managing reconciliations, and ensuring compliance with statutory requirements. Key Responsibilities Manage day-to-day accounting tasks including accounts payable, accounts receivable, general ledger maintenance, and tax-related activities. Prepare month-end, quarter-end, and year-end financial statements in accordance with GAAP. Review financial data for accuracy, completeness, and adherence to company policies and accounting standards. Perform reconciliations of balance sheet accounts and investigate any discrepancies. Support external audits by providing required documentation and preparing audit schedules. Verify employee expense claims against company travel policies and post related accounting entries. Process daily payments to vendors and employees. Manage banking relationships related to issuance and encashment of EMDs, BGs, and FDs. Coordinate with customers for collection of DTA forms and TDS certificates regularly. File quarterly TDS returns, monthly GST returns, and other statutory filings timely. Provide guidance and support to junior accounting staff as necessary. Skills and Qualifications Bachelor s degree in Accounting, Finance, or a related field. Minimum 3 to 5 years of experience in accounting, preferably in a senior or progressively responsible role. Strong knowledge of Generally Accepted Accounting Principles (GAAP) and tax regulations. Proficient with accounting software such as QuickBooks, Tally, and Zoho. Advanced MS Excel skills, including VLOOKUPs, pivot tables, and data analysis. Excellent verbal and written communication skills. Detail-oriented with strong analytical and organizational abilities. Qualification : Bachelors degree in Accounting, Finance, or a related field

Position: Enquiry Processing Associate Marketing Department: Marketing Extension Location: Bengaluru Role Overview: We're looking for a responsive and detail-oriented Enquiry Processing Associate to manage incoming enquiries from Key Account Managers (KAM) through phone, email, and chat. This role involves accurately processing enquiries, providing product information, resolving issues, and collaborating across teams to ensure excellent customer service. Key Responsibilities: Respond promptly and professionally to enquiries from KAM via phone, email, and chat. Accurately process and document all enquiries in the company system. Provide clear and detailed information regarding products, services, and company policies to KAM on a daily basis. Resolve customer issues efficiently and escalate complex cases to the relevant departments or personnel. Maintain current knowledge of company products, services, and technologies. Work closely with other departments to ensure enquiries are addressed comprehensively and promptly. Generate, present, and analyze reports on enquiry trends to support continuous improvement. Qualifications & Skills: Bachelor s degree in Business Administration (BBA) or any other discipline. Excellent communication skills, both written and verbal. Strong attention to detail and organizational skills. Ability to work collaboratively in a team environment. Proficient in using communication tools and enquiry management systems. Qualification : Bachelors degree in Business Administration (BBA) or any other discipline.

Position: Associate Marketing Department: Marketing Extension Location: Bengaluru Role Overview: We are looking for a diligent Associate Marketing professional to manage vendor registrations, monitor government tenders, coordinate with the marketing team on stock and payments, and ensure smooth documentation and follow-up processes. Key Responsibilities: Manage the entire vendor registration process with various vendors. Track announcements of tenders by government organizations and agencies relevant to our products. Prepare and submit tenders to government sector customers accurately and timely. Monitor daily stock levels and coordinate with the marketing team to expedite dispatch of materials that have been in stock for over 7 days. Follow up with marketing team members to finalize comments on NDA drafts issued by customers. Maintain organized files of all important and relevant documents. Follow up on payment collections (receivables) with the marketing team to ensure timely receipt. Circulate monthly statements on overdue payments and receivables to the marketing team, regularly following up to ensure payments are collected within deadlines. Monitor payments related to dispatches made with cash discounts under special approvals, ensuring timely collections. Coordinate with the marketing team to recover overdue interest payments from customers. Qualifications: Bachelor s or Master s degree in Commerce (B.Com./M.Com.) or equivalent qualification. Strong organizational and communication skills. Detail-oriented with good follow-up and coordination abilities. Ability to work collaboratively with cross-functional teams. Qualification : Bachelors or Masters degree in Commerce (B.Com./M.Com.) or equivalent qualification.

Job Title: Associate Credit Card Operations Location: Bengaluru, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company transforming how banks and fintechs design and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the industry s first fully cloud-native and API-enabled banking stack. It integrates issuance, processing, lending, fraud & risk, and more into a single-vendor platform. With over 15 million cards issued globally, Zeta enables banks to deliver: Rich, digital-first experiences Hyper-personalized card programs Rapid deployment via web-based product configurators API-based innovation and scalability Intuitive, modern back-office systems Advanced regulatory and compliance tools We re trusted by major banks and fintechs globally and backed by investors like SoftBank and Mastercard, with a $1.5 billion valuation and a team of 1700+ employees, over 70% in R&D. About the Role Zeta is collaborating with HDFC Bank to manage and operate a modern credit card program built on the Zeta Platform. We are seeking dynamic professionals to join our Credit Card Business Operations Unit, supporting critical functions such as onboarding, dispute handling, reconciliation, and end-to-end lifecycle management of credit card customers. This is an exciting opportunity to be part of a growing, innovation-driven team that is reshaping banking operations. Key Responsibilities Operations Oversight: Monitor and resolve onboarding, delivery, and dispatch issues for new credit card customers. Dispute & Fraud Resolution: Handle fraud and dispute cases in compliance with process and regulatory timelines. Reconciliation & Settlement: Manage transaction settlement processes and ensure accurate reconciliation of accounts. Lifecycle Management: Oversee credit card lifecycle processes, including account maintenance, repayment tracking, credit balance refunds, and closures. Stakeholder Coordination: Collaborate with internal and external teams (e.g., product, engineering, bank partner) to resolve operational issues effectively and on time. Skills & Competencies Strong communication and interpersonal skills. Customer-first mindset with a proactive problem-solving approach. High level of accountability and attention to detail. Ability to manage time effectively in a fast-paced and dynamic environment. Qualifications & Experience Education: Graduate degree in any discipline. Experience: 1 5 years of relevant experience in Credit Card Operations, Customer Servicing, or Banking Operations. Prior exposure to onboarding, dispute management, settlements, and lifecycle operations in cards domain is highly preferred. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We encourage individuals from all backgrounds, communities, and identities to apply. Qualification : Graduate degree in any discipline.

Job Title: Finance Associate R2R Function Location: Bengaluru, India Company: LimeChat About LimeChat LimeChat is on a mission to revolutionize conversational commerce by enabling human-like AI interactions on WhatsApp. As part of Y Combinator s W21 batch, we re already powering customer journeys for 300+ leading brands like HUL, ITC, Wow Skin Science, Piramal Health, and Snitch. With rapid expansion into enterprise verticals like BFSI, Healthcare, and Retail, LimeChat is at an exciting growth inflection point. If you re someone who thrives in ownership-driven, high-performance environments, join our elite team and make a lasting impact. Role Overview We're hiring a Finance Associate (R2R Function) to own collections, reconciliations, and client payment compliance. This is a high-ownership role ideal for someone with sharp communication skills, a grasp of legal procedures in finance, and a proactive mindset. Key Responsibilities Collections Management Proactively reach out to clients with overdue accounts to negotiate and secure payments. Offer solutions and manage sensitive situations tactfully. Account Reconciliation Reconcile client accounts regularly, identify variances, and coordinate resolution with both internal teams and customers. Client Communication Serve as the go-to person for all payment-related queries. Communicate payment terms, reminders, late fees, and escalations clearly and professionally. Reporting & Documentation Maintain detailed logs of collection efforts, interactions, and legal actions. Generate weekly and monthly reporting dashboards on receivables. Process Optimization Suggest and implement improvements to streamline collection workflows, minimize risk, and reduce DSO (days sales outstanding). Legal Enforcement Draft, issue, and follow up on legal notices for payment defaults. Coordinate with legal counsel to ensure regulatory compliance and appropriate escalation. Must-Have Qualifications 1+ years of experience in collections, accounts receivable, or client finance preferably in a SaaS or tech-driven organization. Strong grasp of collections law, including issuing notices and handling delinquent accounts professionally. Excellent verbal and written communication skills. High attention to detail and strong documentation habits. Proficiency in Excel/Google Sheets and comfort with basic finance tools. Bachelor s degree in Finance, Accounting, Business, or a related field. Bonus Skills Experience with accounting software (e.g., QuickBooks, Zoho Books, Tally, or similar) Knowledge of Indian taxation (GST, TDS) and compliance basics Familiarity with legal documentation processes in finance Unlimited Paid Time Off & Sick Leave Flexibility to recharge and stay balanced. Free Meals & Snacks Fuel your productivity. Subsidized Fitness Membership Stay healthy and energized. Pet-Friendly Office Bring your dog or cat to work! Annual Company Retreats Celebrate wins and build connections. Qualification : Bachelors degree in Finance, Accounting, Business, or a related field.

Job Title: Business Analyst Associate Location: Bengaluru Experience Required: 8+ years Education: BE/B.Tech/MBA Domain Knowledge: BFSI (Banking, Financial Services, and Insurance) Certifications: Certification in Business Analysis (e.g., CBAP, PMI-PBA) Notice Period: Less than 60 days Job Overview: As a Business Analyst Associate, you will support the analysis and design phases of projects by collaborating with business stakeholders to understand their needs and translate them into actionable solutions. Your role will focus on the pre-initiation, initiation, and design stages, working closely with business and technical teams. You will help validate solutions, support User Acceptance Testing (UAT), and drive change adoption for CLIENT programs and projects. Key Responsibilities: Requirement Elicitation Engage with stakeholders, including business users, management, and subject matter experts, to gather detailed business requirements. Conduct interviews, workshops, focus groups, surveys, and observations to document stakeholder needs. Utilize various elicitation techniques like brainstorming, document analysis, and prototyping to uncover business requirements. Requirement Analysis Analyze and prioritize business requirements to ensure alignment with business objectives and project goals. Break down high-level business and user requirements into functional and non-functional requirements. Identify gaps, inconsistencies, and conflicts in requirements and collaborate with stakeholders to resolve them. Documentation Create comprehensive documentation, including Business Requirements Documents (BRDs), Functional Specifications, Use Cases, User Stories, and Process Flow Diagrams. Maintain clear and concise documentation for ease of understanding and accessibility to all stakeholders. Stakeholder Communication Act as a liaison between business stakeholders and technical teams to ensure effective communication and a shared understanding of requirements. Facilitate meetings, presentations, and workshops to communicate findings, project updates, and recommendations. Solution Design & Implementation Collaborate with development teams to translate business requirements into functional specifications and technical requirements. Participate in designing and implementing solutions that meet business needs and improve operational efficiency. Provide input during design reviews to ensure solutions align with business requirements. Testing and Quality Assurance Develop and execute test plans, test cases, and test scripts to ensure that solutions meet business requirements and are defect-free. Conduct User Acceptance Testing (UAT), gather feedback, and refine solutions accordingly. Document and communicate test results to stakeholders. Data Analysis & Reporting Perform data analysis to support business decisions and provide actionable insights. Create and maintain dashboards, reports, and visualizations to track KPIs and project progress. Project Management Support Manage project timelines, deliverables, and resources to ensure successful project completion. Monitor and report on project progress, including risks, issues, and changes. Coordinate with project managers to ensure alignment with project plans and schedules. Continuous Improvement Identify opportunities for process improvements and recommend solutions to enhance business performance. Promote a culture of continuous improvement and innovation within the team and organization. Stay updated on industry trends and best practices to drive business improvements. Training & Support Provide ongoing support and training to stakeholders on new systems, processes, and tools. Develop training materials and conduct sessions to ensure successful adoption of solutions. Act as a point of contact for post-implementation support and troubleshooting. Industry and Domain Knowledge Stay updated on industry trends, regulatory changes, and best practices related to BFSI. Apply domain knowledge to ensure solutions align with industry standards and regulatory requirements. Domain Expertise Required: You should have experience in the following areas of Banking Operations: Wealth and Private Banking (Retail Banking) Retail lending and investing concepts Mortgage and credit card processes Contact Center Optimization (IVR, browser changes under digital channels) Branch optimization Payments International Payment Systems and Open-Banking API-driven payments End-to-End payment lifecycle experience Corporate payments, cash management, real-time/immediate payments ISO 20022 migration experience Investment and Commercial Banking (CMB) Corporate and cash management core products and services Trade operations, market liquidity, and capital flow Knowledge of regulatory issues and Automated Data Flow projects (e.g., RBI automated reporting systems) Skills & Qualifications: Educational Background: Master s degree in Business Administration or related field. Certifications: CBAP, PMI-PBA, or other relevant business analysis certifications. Technical Knowledge: Strong understanding of the Software Development Life Cycle (SDLC) and technical project management. Data Analysis Tools: Experience with tools like Excel, SQL, or Tableau for data analysis and visualization. Project Management Methodologies: Familiarity with Agile or Waterfall methodologies. Domain Expertise: Experience in Banking and Financial Services (BFSI), particularly in leading or participating in end-to-end digital transformation programs in Agile environments. Additional Expertise for Specific Projects: For Market Business Analysis (BA), the focus will be on analyzing business challenges and identifying requirements for digitization, especially in Agile environments (CSM certified, SAFe methodology). You will manage backlogs, engage stakeholders, and support market adoption efforts. For Digital Business Analysis (BA), you will collaborate with technology teams to ensure the solutions meet business needs. You'll work w...

Job Description You are a strategic thinker passionate about driving solutions in Analytics Solutions. You have found the right team. As an Analytics Solutions Associate in our Finance team, you will spend each day defining, refining and delivering set goals for our firm. You will be responsible for the design, implementation and execution of end-to-end processes supporting U.S. Regulatory Reporting including Consolidated, Capital, Standalone and CCAR/DFAST reporting, regulatory reporting training and exam management. Additionally, FRRA drives broader strategic initiatives across external reporting including accountability, error and issue management, manual adjustments, variance analysis, quality assurance and the target U.S. Regulatory Reporting platform. The FRRA Innovation team sits within FRRA and is responsible for leading the development and implementation of Business Intelligence, Data Analytics and Intelligent automation solutions, identifying and delivering process automation and technology innovation, supporting the reporting production close, and helping to define and design multi-year business infrastructure strategy. Job Responsibilities Implement process automation solutions across the business using Business Intelligence tools. Drive process discovery through partnerships with key stakeholders in the business. Follow established project lifecycle from end to end to deliver timely, efficient, and fit-for-purpose solutions. Engage partners such as FRRA process owners, Center of Excellence teams, and Control partners through established forums. Assist with various aspects of project management including development of project plans, task management, design, testing scenarios and analysis, implementation, and procedural / operating model documentation. Collaborate with system / data owners and business project teams to improve overall data quality and implement tactical solutions to automate repetitive, manual data clean-up and aggregation work. Develop expertise in existing and future strategic data source systems to streamline and improve information content, transparency, and delivery. Communicate summary of analysis and findings thoroughly and succinctly (summary of facts, data sources, analyses performed, conclusions, and recommendations) to various stakeholders, including executive leadership and participate/lead Innovation forums. Stay up-to-date with industry trends and best practices in process automation, analytics, and innovation. Required Qualifications, Capabilities, and Skills Minimum 3 years experience in design and delivery of analytics, reporting and process automation solutions. Advanced data transformation skills using Alteryx and/or Python. Experience with data visualization tools (e.g., Tableau, Power BI) and analytics platforms. Strong project management skills with the ability to manage multiple projects simultaneously. Good analytical and presentation skills. Willingness to learn and adopt new cutting edge technologies, toolsets and techniques. Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. Preferred Qualifications, Capabilities, and Skills Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Finance experience a plus. Certifications in process automation or data analytics. Knowledge of SQL and/or RPA tools like UIPath. Experience with process review, discovery and reengineering. Understanding of workflow automation tools such as Pega or ServiceNow. Experience in a similar role within a fast-paced, innovative environment. About Us JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. Qualification : Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Finance experience a plus.

Join Firstsource and Make a Difference in Customer Service! At Firstsource Solutions, we are a leading provider of Business Process Management (BPM) services, offering transformative solutions to help clients stay ahead in an ever-evolving world. As trusted partners to over 100 global brands, we are committed to delivering exceptional results through efficiency, insights, and superior service. If you're looking to make an impact and be part of a company that values both personal and professional growth, Firstsource is the place for you. We re currently seeking dedicated and motivated individuals for the Customer Service Associate role! Job Title: Associate / Sr Associate Email/Chat Support Location: Full-Time Function/Department: Operations Grade: H2 Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will be on the frontlines, providing exceptional support to our customers via phone, email, and chat. Your role is crucial in delivering high-quality service, resolving customer issues, and ensuring a positive experience for every customer you interact with. You will be an ambassador of our brand, focusing on building strong customer relationships while maintaining the highest standards of service. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely, professional, and effective manner, providing accurate information and solutions. Issue Resolution: Handle customer concerns, including inquiries, product/service issues, billing questions, and general concerns, ensuring resolution with empathy and clarity. Empathy & Communication: Demonstrate understanding and patience when addressing customer needs, ensuring every customer feels heard and valued. Follow-Up: Proactively follow up with customers to ensure their issues have been fully resolved and they are satisfied with the solution. Escalation: For complex issues, escalate to relevant teams or supervisors for quick and effective resolution. Adherence to SLAs: Ensure service level agreements (SLAs) and quality standards are consistently met or exceeded. Compliance: Ensure all actions comply with company policies and regulations, particularly around data protection. Problem Solving: Analyze customer problems, identify root causes, and implement appropriate solutions. Collaboration: Work closely with internal teams to resolve issues that require cross-functional support. Product Knowledge: Stay up-to-date on products and services to provide accurate and relevant information. Record Keeping: Maintain clear, detailed records of customer interactions for accurate documentation. Training & Development: Participate in training to improve customer service skills and problem-solving abilities. Process Improvement: Provide valuable feedback to improve service efficiency and customer satisfaction. Expected Key Results: Achieve high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Consistently meet or exceed quality scores and process-specific metrics. Ensure compliance with standard operating procedures (SOPs). Maintain adherence to scheduled hours and operational guidelines. Preferred Educational Qualifications: Graduate Freshers, or Undergraduates with 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is beneficial, especially in a fast-paced, dynamic environment. Competencies & Skills: Communication Skills: Strong English communication skills (both written and verbal). Proficiency in additional European languages is a plus. Customer Service Orientation: Passionate about delivering excellent service and maintaining a calm, composed demeanor, even in challenging situations. Technical Skills: Familiarity with customer service tools, ticketing systems, and CRM software is advantageous. Empathy: Ability to understand customer concerns and respond with patience and care. Adaptability: Flexibility to handle dynamic work environments and changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, as part of a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across various industries including Healthcare, Telecommunications, and Banking. Career Growth: Be part of a team that values professional development and offers continuous learning opportunities. Work Flexibility: Embrace the freedom of a dynamic and flexible work environment. Inclusive Culture: Firstsource is committed to diversity and inclusion, creating a workplace where every employee can thrive.

Join Firstsource Solutions and Make an Impact in Customer Service! At Firstsource Solutions, we specialize in providing Business Process Management (BPM) services that help clients stay ahead of the curve. We offer transformative solutions that optimize business processes, drive efficiency, and deliver superior outcomes. As trusted partners to over 100 global brands, we work across industries like Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance, with a global presence in the US, UK, Philippines, India, and Mexico. We are currently seeking a Customer Service Associate for the Query Management team. In this role, you will help deliver exceptional service, providing solutions and ensuring satisfaction for clients across multiple regions. Job Title: Associate / Sr Associate Query Management Job Type: Full-Time Grade: H2 Function/Department: Operations Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will play a vital role in responding to customer inquiries, resolving issues, and ensuring a seamless customer experience across multiple channels such as phone, email, and chat. You will be a brand ambassador, helping maintain positive relationships with customers while providing the best service possible. Key Responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and resolving issues effectively. Inquiry Resolution: Address customer concerns such as product/service inquiries, billing issues, and general queries, ensuring a smooth and efficient resolution. Empathy & Understanding: Demonstrate empathy when handling customer needs, ensuring every customer feels valued and heard. Proactive Follow-Up: Follow up with clients to confirm that their issues have been fully resolved and they are satisfied with the outcome. Escalation Management: Escalate complex issues to appropriate teams or supervisors for prompt resolution. SLA Adherence: Ensure timely responses and resolutions in accordance with Service Level Agreements (SLAs) and quality standards. Compliance & Confidentiality: Adhere to company policies and ensure customer information is handled according to data protection regulations. Problem-Solving: Analyze customer issues, identify root causes, and provide effective solutions. Cross-functional Collaboration: Work closely with other teams to resolve issues that require support across different functions. Product Knowledge: Stay informed about company products and services to deliver accurate and relevant information. Record-Keeping: Maintain detailed and accurate records of all customer interactions, documenting inquiries and resolutions. Communication: Ensure clear, professional communication with both customers and internal teams. Training & Development: Participate in training sessions to continually enhance your customer service skills and problem-solving capabilities. Feedback for Improvement: Provide valuable feedback on service processes and procedures to help improve overall efficiency and customer satisfaction. Expected Key Results: Customer Satisfaction (CSAT): Achieve high levels of customer satisfaction and Net Promoter Scores (NPS). Adherence to SLAs: Meet or exceed the service standards as outlined by SLAs. Regulatory Compliance: Ensure all customer interactions are in compliance with company policies and data protection regulations. Quality Scores: Consistently meet or exceed quality expectations in all customer service aspects. Process Metrics: Achieve set goals for process-specific performance metrics. Preferred Educational Qualifications: Graduate Freshers or Undergraduates with at least 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is preferred, especially in a fast-paced environment. Competencies & Skills: Communication Skills: Excellent English communication skills, both written and verbal. Proficiency in additional European languages is a plus. Customer Service Orientation: Strong dedication to providing exceptional service, maintaining a calm and composed demeanor in challenging situations. Technical Skills: Familiarity with customer service software, ticketing systems, and CRM tools is beneficial. Empathy: Ability to demonstrate patience and a genuine desire to assist customers. Adaptability: Capable of working in a fast-paced, dynamic environment and adapting to changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, to support a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across multiple industries. Career Growth: Be part of a team that prioritizes continuous learning and career development. Dynamic Environment: Enjoy the opportunity to work in a fast-paced, customer-focused environment that values innovation and improvement. Inclusive Culture: Firstsource fosters a diverse and inclusive workplace where everyone has the chance to thrive and contribute their best.

Job Title: Associate Architect Group: ADAS/AD Business Unit: CARIAD Business Unit India Location: Whitefield, Bangalore Experience: 7 to 12 years About CARIAD (Car, I Am Digital) CARIAD is a forward-thinking automotive software company within the Volkswagen Group, focused on expanding software competencies and innovating within the automotive industry. We are developing a unified technology platform, including a vehicle operating system, cloud platform, and new architecture across all Volkswagen Group brands. CARIAD s goal is to drive the digital transformation of mobility. CARIAD India operates under a brand licensing agreement with Germany-based CARIAD SE. Join a team of 360 talented engineers and developers at CARIAD India, collaborating with over 6,000 CARIDIANs globally, all passionate about automotive innovation. Job Description We are looking for an Associate Architect to join our team and play a crucial role in expanding our ADAS practice. This role involves designing and leading the development of ADAS software integration, testing, and system architecture. You will also be responsible for guiding the technical aspects of the ADAS software development life cycle, ensuring quality, efficiency, and customer satisfaction. Key Responsibilities: ADAS Software Integration & Testing: Own the ADAS software integration, software testing, system integration testing (SIT), and system testing (ST). System & Software Architecture: Design and manage the system and software architecture for integration and testing, ensuring all technical aspects align with project goals. Technical Reviews: Lead technical reviews of work products during the software testing phase to ensure high-quality deliverables. Project Ownership: Take full responsibility for project deliverables, including test schedules, risk management, quality control, and meeting customer commitments. Leadership: Lead or co-lead the ADAS practice within the Automotive Engineering Services BU. Mentor and guide teams to ensure successful project outcomes. Test Ecosystem Development: Build and enhance the test ecosystem by integrating different platforms for fully automated end-to-end testing. Test & Automation Strategy: Define test strategies, automation approaches, and methodologies to solve complex technical problems in ADAS software development. Best Practices & Process Improvement: Refine and define best practices, processes, and workflows to improve efficiency and quality. Test Solutions: Select hardware, controllers, and methodologies to develop robust test solutions. Technical Consultation: Provide technical consultation to engineering teams on implementation and realization of test solutions. Performance & Optimization: Define performance metrics/KPIs, benchmark systems, and drive performance optimization efforts. Customer Solutions: Understand customer requirements and deliver solutions through process changes, tool upgrades, or architecture design. System Reusability: Study existing systems and infrastructure to enable reusability of components. Team Management & Coaching: Manage and coach teams in developing automation frameworks, tools, plant models, simulations, and automated test equipment (ATE). Oversee setting up test racks and interconnections. Business Development Support: Assist business development teams by delivering technical presentations and contributing to business growth. Required Skills and Experience: Experience: 7 to 12 years in software development, system architecture, and ADAS integration, with strong experience in integration testing and test strategy development. Technical Expertise:Expertise in ADAS software integration and testing methodologies. Experience in system architecture design for integration and testing in automotive applications. In-depth knowledge of software testing tools, automation strategies, and methodologies. Familiarity with automotive testing environments and platforms, including hardware controllers and testing solutions. Leadership Skills: Experience leading or co-leading teams, managing technical deliverables, and mentoring engineers. Process Improvement: Proven experience defining and implementing best practices, processes, and workflows. Customer-Focused: Ability to understand customer needs and translate them into technical solutions. People Management: Ability to coach and guide teams to build automation frameworks, tools, and test solutions. Innovative Environment: Be at the forefront of automotive digital transformation, working on cutting-edge ADAS technologies. Career Growth: Engage with global teams and continuously enhance your skills and career path. Impactful Projects: Lead and contribute to impactful projects that shape the future of automotive mobility. Collaborative Culture: Join a diverse and skilled team of engineers, united by a common goal of transforming mobility through technology. About CARIAD India: At CARIAD India, we foster a collaborative and innovative work environment that offers opportunities to work on some of the most advanced and impactful projects in the automotive industry. As part of a global team, you ll help drive the digitalization of the automotive sector while growing your career in a high-tech environment.