Process Automation Jobs in Thane

Job Title: MIS Manager Location: Thane Position Summary We are seeking an experienced MIS Manager to oversee the management and analysis of critical data, focusing on reporting, performance metrics, and project management. This individual will be responsible for generating key reports, coordinating with various teams, and improving operational efficiency through data-driven insights. Key Responsibilities Reporting & Analysis: Develop and drive the agenda for reporting, ensuring timely and accurate delivery of data to senior management. Perform data analysis to generate periodic reports, providing insights into operational performance. Create yearly reports demonstrating customer feedback (VOC - Voice of Customer), showcasing promoter and detractor scores, and identifying areas for improvement. Prepare and share daily, weekly, and monthly dashboards containing key performance indicators (KPIs) such as SLA, OLA, AHT, Shrinkage, Absenteeism, Productivity, Occupancy, CSAT, etc. Financial & Invoicing: Work on financial data, preparing detailed invoice reports for clients and internal processes. Lead weekly and monthly invoice calls with clients and senior management to discuss and resolve issues. Performance & Productivity Management: Analyze operational performance data to identify trends, opportunities for improvement, and high vs. low performance. Collaborate with the operations team to share actionable insights and boost productivity. Develop and manage MBR/WBR/QBR (Monthly/Weekly/Quarterly Business Review) presentations and calls to showcase overall performance and action plans. Capacity Planning & Coordination: Support capacity planning efforts by conducting weekly calls with operations, training, and recruitment teams to align on resource needs and improvements. Coordinate with various teams and clients on new requirements and ensure that necessary adjustments are made in reporting. Team Management & Supervision: Lead and supervise the MIS team, ensuring efficient work practices and timely delivery of reports. Motivate the team to work collectively towards organizational goals, improving reporting accuracy and efficiency. Ensure proper training for the team, implementing the maker-checker process to guarantee accuracy in reports. Process Improvement & Automation: Automate reports using advanced formulas and tools to improve efficiency and reduce time spent on manual tasks. Prepare and maintain SOPs for all reporting functions and ensure team adherence. Work on continuous improvements to make sure reporting is streamlined and effective. Compliance & Security: Ensure compliance with relevant data regulations and policies. Work to maintain data security and confidentiality while handling sensitive information. Qualifications Proven experience in MIS management and data analysis, with 6+ years of relevant experience. Strong proficiency in data analysis and reporting tools, including advanced Excel and formulas. Experience in preparing and presenting performance reports to senior management and clients. Familiarity with operational KPIs and performance metrics. Strong leadership and team management skills, with the ability to motivate and guide a team towards success. Knowledge of capacity planning, performance improvement strategies, and financial reporting. Ability to automate reports and optimize processes. Excellent communication skills, both written and verbal. Bachelor s degree in a relevant field; additional qualifications in project management or data analysis are a plus. Qualification : Bachelors degree in a relevant field; additional qualifications in project management or data analysis are a plus.

Key Responsibilities: 1. Customer Communication & Support: Possess excellent communication skills to handle customer inquiries and resolve issues effectively. Show empathy and patience to calm irate customers, ensuring a positive customer experience. Respond to incoming calls and customer emails in a timely and professional manner. 2. Technical Troubleshooting: Troubleshoot and resolve issues related to the base operating system, Windows, Outlook, Teams, Citrix, VDI, VPN, Security Apps, and other related technologies. Provide remote support to diagnose and resolve technical issues. Stay eager to learn and adapt to new technologies as required for customer support. 3. Issue Resolution: Manage and resolve customer complaints, ensuring all concerns are addressed promptly and thoroughly. Research and offer solutions to customers using available resources and technical tools. Identify patterns or recurring issues and escalate to supervisors when necessary. Route customer calls and tickets to the appropriate teams or resources for specialized support. 4. Documentation & Reporting: Document all customer interactions and technical troubleshooting steps as per standard operating procedures (SOPs). Create and update SOPs for newly encountered issues and resolutions provided to customers. Complete call logs and provide reports detailing the nature of customer concerns and resolutions. 5. Trend Identification & Process Improvement: Recognize, document, and alert management of any recurring trends in customer calls or issues. Contribute to process improvements by suggesting solutions for recurring problems or inefficiencies. Skills & Competencies: Communication Skills: Strong ability to communicate technical issues and solutions effectively to customers. Problem Solving: Ability to troubleshoot and resolve various technical issues quickly and accurately. Technical Knowledge: Solid understanding of Windows, Outlook, Teams, Citrix, VDI, VPN, and security applications. Customer Focus: Ability to empathize with customers, especially when handling irate or frustrated customers. Documentation & Reporting: Proficiency in maintaining accurate records of calls, issues, and resolutions. Teamwork & Escalation: Collaborative in routing calls and issues to the appropriate departments when necessary.

CRM Executive Location: Thane Experience: 1 3 years Education: Bachelor s degree Role Summary We are seeking a motivated CRM Executive to support and enhance our customer relationship management initiatives. This role involves working closely with marketing, sales, and customer service teams to drive engagement, improve customer retention, and ensure excellent client satisfaction. Key Responsibilities Relationship Management: Build and maintain strong relationships with existing and new clients to drive sales growth. Operations: Manage daily customer service operations, ensuring high-quality support and efficient query resolution. Feedback Loop: Handle customer feedback and complaints, coordinating with relevant departments for timely resolution. Service Metrics: Ensure all issues are addressed within the defined Turnaround Time (TAT) while maintaining quality standards. Process Enhancement: Support day-to-day CRM operations to improve overall process efficiency. Internal Coordination: Liaise with Sales, Production, and Accounts departments to address client queries and share updates. Post-Sales Support: Assist with post-sales activities and follow-ups to ensure smooth onboarding and client satisfaction. Qualifications & Skills Education: Bachelor s degree (Required). Technical Skills: 1 3 years of experience using CRM software. Soft Skills: Strong verbal and written communication, interpersonal coordination, and problem-solving abilities. Languages: Proficiency in additional languages is considered a plus. Qualification : Bachelors degree (Required)

Job Title: Customer Service Executive Company: InCred Finance Location: Thane Department: Central (DEP_290) Employment Type: Full-Time Job Summary: InCred Finance is looking for a motivated and detail-oriented Customer Service Executive to manage and improve customer support processes. The ideal candidate will be responsible for supervising a team, resolving customer concerns, and ensuring high standards of customer service delivery. Key Responsibilities: Supervise and guide a team of customer support professionals Monitor and manage the entire customer service process Resolve customer issues effectively and promptly Develop and implement customer service procedures and policies Design training plans for customer support teams Standardize customer service delivery across all touchpoints Evaluate and interview potential candidates for the support team Recruit suitable candidates from a pool of applicants Track and assess performance of customer service representatives Required Skills: Strong communication and interpersonal skills Ability to manage teams and customer-related escalations Excellent organizational and process management abilities Proficient in evaluating team performance Basic computer and CRM system proficiency Qualifications & Experience: Experience: 0 years (Fresher-friendly role) Education: Graduation required

Senior DIU Executive Experience: 6 8 Years | Location: Thane Job Overview The Senior DIU Executive (MIS / Data Analytics) is responsible for managing, analyzing, and presenting organizational data to support informed decision-making. This role ensures data accuracy, consistency, and quality while identifying trends and insights that impact business performance. The position works closely with cross-functional teams to improve systems and data governance strategies. Key Responsibilities Cleanse, validate, and correct data by identifying corrupted records, coding errors, and inconsistencies. Develop and maintain data systems, ensuring information is organized in a structured and readable format. Apply statistical techniques to analyze complex datasets for diagnostics and forecasting. Assign measurable metrics to key business functions to evaluate and compare performance over time. Prepare and present detailed analytical reports highlighting insights, patterns, and predictions for management. Collaborate with programmers and leadership to recommend system enhancements and reporting standards. Conduct Exploratory Data Analysis (EDA) to identify patterns and summarize data characteristics. Required Skills & Competencies Advanced proficiency in MS Excel and Power BI. Expertise in data cleansing, preparation, validation, and visualization. Strong critical-thinking skills with a structured, logical approach. Excellent verbal and written presentation skills with the ability to manage stakeholder relationships. Ability to analyze local and global trends affecting the industry.

Job Title: Customer Service Executive Location: Thane Position Summary We are seeking a dedicated Customer Service Executive to provide excellent support to our customers by addressing their issues and resolving them promptly. This role involves front-facing duties like answering calls and responding to customer queries, ensuring a high level of customer satisfaction. Key Responsibilities Customer Support: Handle customer inquiries and resolve issues in a timely and professional manner. Respond to customer queries via phone, email, or chat. Provide accurate information regarding products/services, assisting customers with their concerns. Problem Solving: Demonstrate fast and efficient problem-solving skills to address customer concerns. Resolve complaints, including those from angry or agitated customers, with patience and understanding. Team Leadership (if applicable): Lead and guide a team of customer service representatives, providing support and improving their performance. Foster a positive work environment and promote high standards of customer service. Customer Interaction: Maintain a respectful and empathetic approach with every customer, regardless of the situation. Ensure customer satisfaction by providing timely resolutions and follow-up if needed. Qualifications Minimum qualification: 12th pass or higher. Superior written and oral communication skills. Leadership skills to guide and improve a team (if applicable). Knowledge of customer service principles and best practices is a plus. Patience and professionalism when handling angry or difficult customers. Excellent problem-solving skills and a quick response time. Qualification : 12th pass or higher.

Non-IT Recruiter Experience: 1 3 Years Location: Thane Employment Type: Full-time Job Summary We are seeking an experienced Non-IT Recruiter to manage end-to-end recruitment for non-technical roles across diverse industries. The ideal candidate will be skilled in sourcing, screening, and managing candidates while ensuring a seamless recruitment experience for both clients and applicants. Key Responsibilities Manage the complete recruitment lifecycle for non-IT positions, including Sales, Marketing, HR, Finance, Operations, Admin, and more. Source candidates through job portals, social media, referrals, and professional networks. Screen resumes and conduct initial telephonic or virtual interviews. Coordinate interviews between candidates and hiring managers. Understand client or organizational requirements and deliver suitable profiles within set timelines. Maintain and update candidate databases, recruitment trackers, and follow-ups. Facilitate offer rollouts, joining formalities, and other onboarding processes. Ensure a positive and professional candidate experience throughout the recruitment process. Required Skills & Qualifications 1 3 years of experience in Non-IT recruitment. Proficiency with job portals such as Naukri, Indeed, LinkedIn, etc. Strong communication, interpersonal, and negotiation skills. Ability to manage multiple hiring requirements simultaneously. Basic understanding of HR and recruitment processes. Strong follow-up skills and attention to detail. Preferred Qualifications Experience in corporate or agency hiring. Knowledge of bulk hiring or lateral recruitment processes. Graduation in any discipline (HR preferred).

Tech Services Engineer Department: R&D EMACS Location: Thane Job Purpose The Tech Services Engineer is responsible for developing, testing, and maintaining firmware for microcontroller-based embedded systems. This role requires hands-on expertise in C programming and low-level driver development to ensure reliable system performance through hardware-software collaboration. Key Responsibilities Firmware Development: Develop, implement, and maintain embedded system firmware using C language. Microcontroller Platforms: Design and debug firmware specifically for microcontroller-based architectures. Driver Development: Develop and maintain low-level device drivers for peripherals including UART, SPI, I2C, GPIO, ADC, DAC, and PWM. Hardware Integration: Collaborate with hardware teams on schematic reviews, board bring-up, and integration debugging. Testing & Validation: Perform unit testing, integration testing, and Hardware-in-the-Loop (HIL) testing. Troubleshooting: Identify, analyze, and resolve complex firmware and system-level issues. Documentation: Maintain detailed records of firmware architecture, APIs, and development processes. Process Improvement: Support the evolution of firmware development standards and best practices. Qualifications & Experience Education: B.E./B.Tech or M.E./M.Tech in Electronics, E&C Engineering, or a related field. Experience: 5 8 years of professional experience in embedded firmware development. Qualification : B.E./B.Tech or M.E./M.Tech in Electronics, E&C Engineering or a related field

Account Executive Location: Thane Experience: 2 4 years Role Summary We are seeking a detail-oriented and proactive Account Executive to manage accounts receivable and financial transactions. This role involves processing payments, verifying financial data, reconciling accounts, and ensuring timely collections while maintaining precise records. Key Responsibilities Accounts Receivable: Process incoming payments and manage receivable accounts in line with company policies. Data Management: Verify, classify, compute, and record financial data related to receivables on a daily basis. Billing & Invoices: Prepare bills and invoices, and facilitate bank deposits. Reconciliation: Perform regular reconciliation of AR ledgers to ensure accurate posting and documentation. Client Communication: Resolve billing discrepancies and ensure timely payment collection through consistent client follow-ups. Financial Reporting: Maintain accurate financial records and provide essential support for month-end reporting processes. Qualifications & Skills Experience: 2 4 years in accounts receivable or finance-focused roles. Technical Knowledge: Strong understanding of accounting principles and financial procedures. Software: Proficiency in Microsoft Excel and standard accounting software. Soft Skills: High attention to detail, strong organizational abilities, and excellent communication skills.

Job Title: Graphic Designer Location: Thane, India Company: Ideamagix About the Role: Ideamagix is seeking a creative and detail-oriented Graphic Designer to bring visual concepts to life across various digital and print platforms. The ideal candidate will be able to transform written or spoken ideas into compelling, visually engaging designs that align with our brand and client goals. Key Responsibilities: Design and develop visual content for marketing materials, websites, social media, and other digital/print media including infographics and illustrations. Assemble and integrate visual elements such as icons, photos, and other assets into cohesive designs for web and print. Collaborate with clients and internal teams (marketing, copywriting, sales) to create designs that align with brand identity and business objectives. Manage the full design process from concept development and typesetting to final production and delivery. Translate concepts into rough layouts, considering composition, typography, color, and overall aesthetic. Proofread and prepare final designs for print, ensuring high quality and accuracy. Requirements: Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.). Strong understanding of layout, typography, color theory, and branding. Ability to work both independently and collaboratively in a fast-paced environment. Strong attention to detail and a keen eye for aesthetics. Experience with preparing files for print production is a plus. Excellent communication and time management skills. At Ideamagix, based in Thane, you ll be part of a forward-thinking creative team. You ll work on diverse projects across industries, contributing to meaningful designs that help brands grow and connect with their audiences.

Java Developer - Job Description We are looking for a highly skilled Java Developer with experience in building robust web applications. As a Java Developer, you will be responsible for analyzing user requirements and business objectives, designing and implementing application features, and recommending improvements to existing Java-based applications. Your role will also include creating detailed technical documentation and user assistance materials, requiring strong written communication skills. Key Responsibilities: Analyze user requirements and business goals to design application features and functionalities. Develop, test, and maintain Java-based applications. Recommend improvements to existing Java applications based on user feedback and business needs. Write detailed technical documentation and user assistance content. Collaborate with cross-functional teams to ensure project success and high-quality code delivery. Basic Knowledge: JavaServer Pages (JSP) and Servlets. Web frameworks such as Struts and Spring. Service-oriented architecture (SOA). Front-end technologies: HTML, JavaScript, CSS, JQuery. Markup languages: XML, JSON. Understanding of abstract classes and interfaces, constructors, lists, maps, sets. File I/O and serialization concepts. Exceptions handling and Java Generics. Familiarity with Java Keywords like static, volatile, synchronized, transient, etc. Multithreading and synchronization principles. Key Skills: Proficiency in Java and a deep understanding of the Java ecosystem. Strong knowledge of Object-Oriented Programming (OOP) patterns and concepts. Familiarity with various design and architectural patterns. Ability to write reusable and modular Java libraries. Knowledge of Java concurrency patterns. Understanding of MVC (Model-View-Controller) pattern, JDBC (Java Database Connectivity), and RESTful web services. Experience with popular web frameworks like Play and Spark. Experience with Java GUI frameworks such as Swing, SWT, and AWT, based on project requirements. Ability to write clean, maintainable, and readable Java code. Basic understanding of the class loading mechanism in Java. Experience with external and embedded databases. Knowledge of designing scalable applications and creating database schemas that align with business processes. Familiarity with JVM (Java Virtual Machine) and its limitations, weaknesses, and workarounds. Experience implementing automated testing platforms and unit tests. Proficiency in code versioning tools, especially Git. Expertise in continuous integration and deployment. Additional Notes: Project training will be provided to ensure a smooth onboarding process. Support from the management team will be available for overcoming project-related challenges.

Job Title: Statistical Programmer Key Responsibilities: Develop SAS programs to generate derived analysis datasets and produce content for tables, listings, and figures (TLFs). Validate programming outputs to ensure the quality and accuracy of analysis datasets. Provide programming support to project teams by developing programming strategies, standards, specifications, and executing programmed analysis. Assist in the preparation and review of electronic submissions. Review key planning documents (e.g., statistical analysis plan, data presentation plan, data review plan) to ensure alignment with project objectives and clarity in programming assumptions and requirements. Assess the impact of these documents on programming tasks. Collaborate with vendors to establish project standards, programming conventions, and manage programming specifications and file transfers. Lead the effort to ensure the quality of Global Biometric and Data Sciences (GBDS) deliverables, applying standards consistently and adhering to regulatory guidelines, corporate SOPs, and departmental work practices. Identify opportunities for enhancing efficiency and consistency within GBDS and improve interactions with strategic vendors. Independently manage and perform programming tasks with minimal supervision. Contribute to continuous improvement initiatives to optimize workflows and outputs. Minimum Qualifications: Bachelor s degree in Statistics, Biostatistics, Mathematics, Computer Science, Life Sciences, or a related field. At least 3 years of programming experience in a relevant industry. For US-based positions, US military experience will be considered as part of industry experience. Proficiency in using SAS, R, or other programming languages to create derived analysis datasets and TFLs. Strong understanding of clinical data structures (e.g., CDISC standards) and relational databases. Proficiency in software tools such as MS Office and XML. Experience in handling and processing upstream clinical data (e.g., multiple data forms, eDC, SDTM). Ability to produce outputs that meet downstream requirements (e.g., ADaM, Data Definition Table, e-submission). In-depth knowledge of regulatory, industry, and technology standards and requirements. Familiarity with statistical terminology, clinical tests, medical terminology, and protocol designs. Demonstrated ability to collaborate within a team environment alongside clinical team members. Preferred Qualifications: A minimum of 3 years of experience in clinical/statistical programming within pharmaceutical clinical development. Knowledge of the drug development process, clinical trial methodology, and familiarity with global regulatory requirements. Experience using other software packages (e.g., R). Familiarity with the Linux operating system. Qualification : Bachelors degree in Statistics, Biostatistics, Mathematics, Computer Science, Life Sciences, or a related field.