Process Improvement jobs

Position: Project Manager Location: Remote (Open to working from any location in India & abroad) Company Overview: At Highbar Technocrat Limited, we are a leader in providing end-to-end IT solutions for the infrastructure industry. With expertise in sectors such as construction, real estate, roads, ports, airports, railways, and telecom, Highbar delivers enterprise business solutions and process consulting designed to drive efficiency across projects. Our ERP implementation capabilities have earned us a reputation as pioneers, regularly outperforming the biggest names in the space. Join us to be a part of a rewarding career where you will directly contribute to our brand s growth and success. Your efforts will be celebrated, and the autonomy and recognition for your work will be yours to claim. Duties & Responsibilities: Business Process Knowledge: Ensure a strong understanding of standard business processes, enterprise structure mapping, and core SAP modules. Integration & Technology Awareness: Stay updated on the integration of SAP modules and third-party software. Be well-versed in data migration strategies, upload techniques, and the latest technology/functional upgrades in SAP. Project Planning & Budgeting: Develop detailed project plans, schedules, and budgets. Drive projects in alignment with the baseline schedule and approved budget, ensuring that timelines and costs are adhered to. Risk Management: Proactively identify potential risks and take appropriate actions to mitigate them. Closely monitor project progress and take corrective/preventive actions as necessary to keep the project on track. Team Leadership & Coordination: Lead, motivate, and guide project teams to achieve milestones and deliverables. Coordinate effectively with the client project manager, client team, HBT onsite and offshore teams, and setup review mechanisms to ensure smooth progress. Change Management: Identify change management objectives, design methodologies, and apply them to ensure successful outcomes for project deliverables. Client Communication & Satisfaction: Maintain strong communication with clients, ensuring project milestones are met and customer satisfaction is maximized. Identify business opportunities and facilitate closing them with the client. Minimum Qualifications: Education: Graduate in Engineering, Science, or Commerce. Experience: SAP Experience: 8-15 years of hands-on experience in SAP, with a strong understanding of all core modules. E2E Implementation Projects: At least 5 end-to-end SAP implementation projects handled independently. GST Implementation: At least 1 GST implementation project handled independently. Project Coordination/Management: Managed at least 2 end-to-end implementation projects as a Project Coordinator/Project Manager. Desirable Qualifications: Postgraduate/MBA/CA: Preferred. Certifications: SAP certification and PMP (Project Management Professional) certification are highly desirable. Domain Experience: 3-5 years of experience in the real estate, construction, or infrastructure industry. Behavioral Competencies: Confidentiality: Ability to handle sensitive information with discretion. Customer Relationship Management: Skilled at managing relationships with various categories and levels of customers, ensuring high satisfaction levels. Analytical & Communication Skills: Strong analytical abilities with excellent verbal and written communication and presentation skills. Leadership & Team Management: Proven leadership skills, able to motivate, manage, and guide teams. Must be self-motivated, meticulous, and a proactive team player. Deadline-Oriented & Stress Management: Excellent at multitasking, managing deadlines, and handling stress in fast-paced environments. Planning & Scheduling Expertise: Strong skills in planning, scheduling, and monitoring. Proficiency with tools like MSP (Microsoft Project) is a must. Job Category: Project Manager Qualification : Graduate in Engineering, Science, or Commerce

Job Title: Senior Finance Officer Accounts Receivable (AR) / Accounts Payable (AP) Location: Remote (India) Job Type: Full-Time Experience Required: 5 7 Years Position Overview: We are looking for a dependable and detail-oriented Senior Finance Officer to manage our Accounts Receivable (AR) and Accounts Payable (AP) functions remotely. This role plays a critical part in ensuring accurate, timely financial transactions and maintaining the financial health of the organization. The ideal candidate will be experienced, accountable, self-motivated, and adaptable, with strong problem-solving skills and the ability to work independently in a remote setting. Key Responsibilities: Accounts Receivable (AR): Coordinate with clients for retainer timesheet approvals Prepare and issue customer invoices Monitor and follow up on outstanding payments Reconcile AR accounts and process customer payments Handle billing inquiries and resolve discrepancies Maintain accurate AR records Collections: Develop and manage effective collection strategies Follow up with clients on overdue invoices Work with project and sales managers to resolve payment delays Accounts Payable (AP): Review and verify vendor and contractor invoices Ensure invoices align with customer billing (e.g., retainers) Process payments to vendors on schedule Maintain detailed and accurate AP records Financial Reporting & Support: Collaborate with cross-functional teams to gather data for project and financial reporting Assist with monthly, quarterly, and annual financial reports Support financial audits and reviews Maintain comprehensive documentation and reports Compliance & Process Optimization: Ensure adherence to internal financial controls and policies Identify and implement process improvements for AR/AP efficiency Take on ad-hoc finance tasks as assigned What You Bring: Bachelor's degree in Finance, Accounting, or a related field (MBA preferred) 5 7 years of AR/AP experience, with strong exposure to collections Prior experience in the IT/Software industry is mandatory Advanced knowledge of accounting principles and financial regulations Proficiency in Microsoft Excel and accounting software Strong organizational skills and attention to detail Excellent communication skills (both written and verbal) Ability to work independently in a remote environment Strong analytical mindset with a proactive approach Ability to perform under pressure and meet deadlines Immediate to 1-month availability preferred Job Category: Finance & Accounting Job Type: Full-Time Location: Remote (India-based applicants only) Qualification : Bachelors degree in finance, Accounting, or a related field.

Job Title: Customer Success Manager Location: Remote About the Role We are seeking experienced Customer Success Managers to own and nurture client relationships, drive account growth through strategic upselling, cross-selling, and renewal management, and proactively address customer needs to enhance retention and long-term success. Key Responsibilities Develop a deep understanding of rtCamp s offerings, value propositions, and client landscape. Act as the primary point of contact for assigned client accounts, managing all aspects of the relationship from renewals and escalations to training and upsell opportunities. Forecast and track key account metrics, consistently meeting or exceeding revenue and retention targets. Conduct ongoing account diligence to identify potential opportunities in other business units, map key stakeholders, and leverage existing client relationships to open doors for new solution pitches. Collaborate closely with rtCamp s channel partners to identify and pursue new opportunities, while leading the presentation and pitch process for client stakeholders. Work with the marketing team to create impactful case studies, testimonials, and other growth-focused collateral. Actively research industry trends, gather market intelligence, and conduct strategic analysis to identify growth opportunities and inform account strategies. Must-Have Skills 3 5 years of hands-on experience in account development and management. Strong executive presentation skills with the ability to communicate complex solutions clearly. Excellent communication skills (verbal, written, and interpersonal). Proven ability to manage stakeholders and build strong client relationships. Contract management experience, including renewals and negotiation. Nice-to-Have Skills Prior experience in sales or business development. Familiarity with web publishing platforms (especially WordPress). Experience working with channel partners in enterprise environments. At rtCamp, we believe in our core values: Good Work. Good People. We are dedicated to fostering an inclusive and supportive work environment, offering equal opportunities to all based on skills, qualifications, and professionalism regardless of age, race, gender, or background.

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Summarized Purpose: Join our dedicated team and contribute to our mission of making a significant impact in the field of bioinformatics. As a Programmer Analyst - SAS at Thermo Fisher Scientific Inc., your hardworking programming skills and innovative solutions will be vital in advancing research projects. Essential Functions: Complete programming tasks assigned by study project team leads, including crafting, driving, and validating programs that transfer data across multiple systems. Merge data from various sources, generate summaries, and generate reports using SAS and standard tools. Prepare and analyze clinical trial patient datasets, such as laboratory data, vital signs data, tumor response data, imaging data, quality of life and well-being questionnaire data, or adverse events data, for clinical research purposes. Consult with researchers and multi-disciplinary project teams to determine technology-based solutions and computational strategies tailored to specific projects. Develop customized codes to apply existing tools and applications, ensuring flawless outputs or validating outputs for clinical bioinformatics or technical use. Act as the programming lead on studies of simple to moderate complexity, successfully implementing lead tasks and responsibilities. Actively seek information to understand the lead programmer's role in the overall process and may lead on simple to moderately complex projects under close supervision. Ensure adherence to departmental working practice documents and SOPs, contributing to the development of informal training materials. Develop your programming, technology, clinical trials, and pharmaceutical industry skills. Collaborate with mentors, participate in presentations, and contribute to department documents and policies to expand your expertise. Qualifications: Minimum requirement: MS/MA degree in computer science, statistics, biostatistics, mathematics, or related field. Also open to candidates with a Bachelor's degree in a related field and at least 3 years of relevant experience. Proven ability to lead programming activities for a project team and develop specifications for SDTM and ADaM derivations. Knowledge, Skills and Abilities: Strong understanding of one or more programming languages Outstanding attention to detail Excellent problem-solving skills Strong written and verbal communication skills to effectively collaborate with teams and clients. Ability to manage multiple assignments with challenging timelines Adaptability to changing priorities Positive attitude and ability to work collaboratively Demonstrated initiative and motivation Solid understanding of relational database structures and complex data systems Ability to capture biostatistical metrics and provide quality control support for statistical programming Qualification : MS/MA degree in computer science, statistics, biostatistics, mathematics, or related field. Also open to candidates with a Bachelor's degree in a related field and at least 3 years of relevant experience.

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Principal Trial Programmer Contribute to world-class scientific research as a Principal Trial Programmer at Thermo Fisher Scientific Inc., where you will develop and implement flawless programming solutions. Key Responsibilities Lead the development and execution of programming strategies for clinical trials. Collaborate with cross-functional teams to determine the most effective programming solutions. Ensure the integrity and accuracy of trial data through rigorous validation processes. Successfully implement innovative programming techniques to streamline trial processes. Provide mentorship and guidance to junior programmers, encouraging a culture of continuous improvement and excellence. Stay up-to-date with industry trends and technological advancements to maintain our competitive edge. Requirements Proven experience as a trial programmer in the information technology sector. Strong proficiency in programming languages such as SAS, R, and Python. Outstanding focus on detail and dedication to delivering high-quality results. Ability to strictly adhere to regulatory guidelines and industry standards. Demonstrated ability to collaborate with diverse teams and drive projects to successful completion. Excellent problem-solving skills and the ability to adapt to evolving project requirements. A degree in Computer Science, Information Technology, or a related field or equivalent experience is preferred. Join our team and be a part of an organization that values your expertise and contributions. At Thermo Fisher Scientific Inc., we are committed to crafting a work environment where you can thrive and make a significant impact. Qualification : A degree in Computer Science, Information Technology, or a related field or equivalent experience is preferred.

Job Title: Service Associate - Recruitment Introduction At IBM, work is more than a job it s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you ve never thought possible. To lead in this new era of technology and solve some of the world s most challenging problems. Your Role and Responsibilities As a Service Associate - Recruitment, you are responsible for working with partners and providing customer satisfaction with RPO services. You will work closely with the client, IBM s operation management, and staff. You will define, develop, plan, and implement sourcing strategies to provide a qualified talent pool. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there s no limit to what you can accomplish here. Responsibilities: Engage stakeholders to define, build, and document hiring forecasts. Work with hiring managers to set Service Level Agreements (SLA) expectations and requirements. Work within pre-defined recruitment processes while assessing that process to identify, recommend areas for improvement, and build standard methodologies. Provide new methods and approaches for sourcing candidates and generating new leads. Meet weekly, monthly, and quarterly production goals. Collaborate with the business head to establish weekly, quarterly, and yearly Global Delivery Center goals. Review, analyze, mentor, and coach support teams to ensure recruiting goals are being met. Utilize Applicant Tracking System (ATS) to perform candidate screening and other tasks. Ensure detailed screening and selection criteria to identify top talent and assess the strength of the talent pool. Participate in client meetings with the Operations Director and Client Relationship Director to enhance customer satisfaction. Update candidate status regularly on the ATS. Perform other miscellaneous duties as required by management. Required Technical and Professional Expertise Minimum 1 year of experience in recruitment best practices (preferably in ITES / BPO / FA). Experience in building rapport and collaborating with Hiring Managers through the entire recruitment process. Expertise in sourcing through social media channels and other innovative sourcing methods. Demonstrable experience in partner management and the ability to hold difficult conversations with stakeholders. Deep domain knowledge, understanding of business strategy, and ability to drive innovation. Preferred Technical and Professional Expertise Experience in direct sourcing and recruitment in a corporate or consultancy (RPO setup preferred). Equipped with a consultative approach, passionate about recruiting, and able to move beyond transactional processes. Proficiency in Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) is an advantage. Ambitious individual who can work independently towards agreed targets/goals. Proven ability to manage change, adapt to new processes, and meet tight deadlines. Strong interpersonal skills and a team-oriented mindset. Commitment to continuous learning by attending educational workshops and reviewing industry publications. Be part of a global organization that is shaping the future of technology. Enjoy excellent career growth opportunities and professional development. Work in a collaborative and innovative environment. Contribute to solving some of the world s most complex challenges.

Process Lead / Process Engineer Location: Noida Experience: 5 20 Years Industry: Chemical Process | Oil & Gas | Refinery | Petrochemical | Fertilizer Employment Type: Full-Time Role Overview: We are seeking an experienced Process Lead / Process Engineer to join our engineering team. The ideal candidate will have a strong background in process design and engineering within sectors such as oil & gas, refineries, petrochemicals, fertilizers, or chemical process plants. This role involves technical review and enhancement of basic engineering packages (BEPs), ensuring optimum operability, and driving value engineering. Key Responsibilities: Basic Engineering Package (BEP) Review Analyze and provide value-added recommendations to basic engineering packages for improved operational efficiency. Identify areas for optimization in plant operability and process control. Process Design Optimization Provide technical input for the design and selection of pumps, control valves, and other critical process equipment. Review and validate process data sheets for control valves, flow transmitters, level instruments, etc. Stakeholder Coordination & Communication Lead and participate in internal departmental meetings, client discussions, vendor interactions, and management reviews. Ensure clear and consistent communication across all project stakeholders. Required Skills & Qualifications: Bachelor s degree in Chemical Engineering or related field (Master s preferred for senior roles) 5 to 20 years of experience in process engineering in relevant industries Strong understanding of process instrumentation, control systems, and equipment design Proven ability to review and improve basic engineering documentation Effective leadership, coordination, and interpersonal skills Strong communication skills, both written and verbal Preferred Industry Experience: EPC/EPCM companies or plant owners in sectors including: Oil & Gas Refineries Petrochemicals Fertilizers Chemical Process Plants If you're passionate about driving engineering excellence and optimizing complex industrial processes, apply now to be a part of our growing team. Qualification : Bachelors degree in Chemical Engineering or related field (Masters preferred for senior roles)

Process Design Engineer Department: Dastur Energy Location: Kolkata Experience: 3 7 years Education: Mandatory: B.E. / B.Tech in Mechanical or Chemical Engineering Preferred: M.E. / M.Tech in Mechanical or Chemical Engineering Job Description We are looking for a skilled Process Design Engineer to join our engineering team in Kolkata. The ideal candidate will have hands-on experience in the basic and detailed engineering of utility systems such as pumps, compressors, pressure vessels, HVAC, tanks, and storage systems. This role involves end-to-end design responsibilities and offers the opportunity to work on high-impact energy projects across the chemical, refinery, petrochemical, and electrolysis industries. Key Responsibilities Perform basic and detailed engineering for utility systems including pumps, compressors, pressure vessels, HVAC, and tanks/storage systems. Develop and deliver key engineering documents such as: Design Basis Process Flow Diagrams (PFDs) Heat and Material Balances Equipment Sizing and Specifications Process Equipment Datasheets Piping and Instrumentation Diagrams (P&IDs) Pipeline Sizing Calculations HAZOP Documentation Collaborate with cross-functional teams to ensure design accuracy and project alignment. Ensure compliance with applicable international codes and standards. Participate in technical discussions, reviews, and risk assessments (HAZOP, SIL, etc.). Qualification : M.E. / M.Tech in Mechanical or Chemical Engineering

Position: Technician QA In Process Inspection Location: Coimbatore Department: QA In Process Inspection Employee Type: Staff Purpose of the Role Responsible for **in-process, dimensional, and final inspection** of products. Ensure timely stage-wise, final inspection, and **First Article Inspection (FAI)**. Prepare and maintain quality documentation and reports. Conduct product and process audits. Ensure adherence to **Quality Management System (QMS)** and customer quality requirements. Handle **non-conformances** and ensure corrective and preventive actions are implemented. Key Responsibilities & Accountabilities Inspection & Quality Control Perform **in-process, dimensional, and final inspections** to achieve quality targets. Execute QC activities to reduce **COPQ (Cost of Poor Quality)** and scrap. Ensure highest quality output that meets customer expectations in a cost-effective manner. Carry out critical inspections and ensure job closure by technicians, accurately recorded in **route cards/Oracle system**. Quality Documentation & Reporting Prepare and maintain **quality plans** complying with drawings, process documents, and customer requirements. Prepare **FAI documents (Form 1, 2, and 3) as per AS9102** for allocated projects. Inspect full and partial FAI parts and verify associated documents and reports. Maintain records as per **TQM, AS9100, Nadcap**, and customer standards. Audits & Continuous Improvement Conduct **product and process audits** as per audit schedules. Raise alerts for non-conformance/deviations and ensure resolution. Verify implementation of **Corrective Actions and Preventive Actions (CAPA)**. Analyze quality data to identify trends and participate in **New Product Development (NPD)** to identify quality requirements. Team Coordination & Training Allocate work to technicians and monitor shift-wise progress. Provide **on-the-job training and guidance** to new joiners. Track operator performance, provide feedback, and support skill development. Dimensional & Material Inspection Conduct **dimensional inspections** of composite parts, metallic parts, and tooling as per inspection plans. Prepare, review, and maintain inspection reports for composites, metallic parts, and tooling. Required Skills & Competencies Knowledge of **dimensional inspection techniques** for composites, metallic parts, and tooling. Familiarity with quality standards such as **AS9100, Nadcap**, and customer-specific requirements. Strong **documentation and reporting skills**. Ability to identify process improvements and implement corrective actions. **Team coordination, mentoring, and training** capabilities. **Analytical thinking** and proficiency in using advanced quality control tools.

Job Title: Process Analyst Procure to Pay (P2P) Location: Chennai Entity: IBM Consulting Introduction A career in IBM Consulting offers an opportunity to build long-term relationships and work closely with clients worldwide. In this role, you will be part of IBM BPO, leveraging agile methodologies, process mining, and AI-powered workflows to drive digital transformation. Working with visionaries across various industries, you will play a crucial role in enhancing the hybrid cloud and AI journey for some of the most innovative companies globally. IBM's vast technology portfolio, including IBM Software and Red Hat, provides you with the tools and strategic partnerships needed to create impactful solutions for clients. In this role, curiosity and a passion for knowledge are essential for success. You will have mentorship and coaching to encourage you to explore ideas outside of your immediate role, push boundaries, and make a meaningful impact for clients. Our culture prioritizes career growth, learning, and a supportive environment where your unique skills and experiences are valued. Your Role and Responsibilities As a Process Analyst Procure to Pay (P2P), you will be responsible for various financial tasks such as invoice processing, vendor master management, query resolution, and invoice reconciliation. Your role will also involve handling both manual and automatic payment requests. Flexibility to work in shifts is a key requirement for this position. Your primary responsibilities include: Invoice Processing: Recording and maintaining PO and Non-PO invoices, handling both manual and automatic payment requests. Vendor Master Management: Managing end-to-end vendor activities, including creation, changes, verification, cleansing, and identifying duplicate records. Stakeholder Collaboration: Coordinating with stakeholders for coding, approvals, and resolving blocked invoices. Ensuring timely posting in accounting software for payments and expenses. Travel and Expense Claims: Processing travel and expense claims, managing payments, addressing duplicate payment issues, recovering funds, and executing payment proposals. Adherence to SLAs: Ensuring compliance with client Service Level Agreements (SLAs) and meeting specified timelines. Required Education Bachelor s Degree in Commerce or related fields. Preferred Education Master s Degree Required Technical and Professional Expertise Commerce graduate with a minimum of 2-4 years of experience in Accounts Payable. Experience in Invoice and Vendor Management, along with resolving queries and conducting invoice reconciliation. Proven expertise in managing payment reporting and reconciliation activities. Preferred Technical and Professional Experience Proficiency in MS Office applications and experience using ERP software as an end-user. Self-directed, motivated, and able to meet targets effectively. Strong ability to thrive under deadlines, contribute to change management, and collaborate well with team members. How You ll Grow At IBM Consulting, you will be supported by mentors and coaches who will encourage you to challenge norms, investigate new ideas, and provide groundbreaking solutions. Your development is important to us, and you will have access to continuous learning opportunities in an environment that embraces your unique skills and experience. IBM is where you ll find unparalleled opportunities to grow and develop your career. If you re passionate about digital transformation and want to play a role in helping companies innovate and evolve, this is the place for you. Join IBM and be a part of a global team driving change. Qualification : Bachelors Degree in Commerce or related fields.

Job Title: Assistant Manager Process Design Location: Bangalore Employment Type: Full-time About Zeta: Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch innovative financial products. Co-founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform Zeta Tachyon is the industry s first modern, cloud-native, fully API-enabled banking stack. With over 15 million cards issued globally, Zeta Tachyon enables: Seamless, digital-first cardholder experiences Embeddable banking support for partners Hyper-personalized card programs Rapid product launches through web-based configurators Robust compliance and fraud management capabilities Zeta is working with major banks and fintechs globally and has 1,700+ employees, with 70% in R&D. The company raised $280M at a $1.5B valuation in 2021, backed by SoftBank, Mastercard, and other top investors. Role Overview: We are looking for an Assistant Manager Process Design who will drive automation, process transformation, and customer experience optimization. This role involves working closely with Product, Engineering, and Operations teams to build scalable and efficient customer support processes. Key Responsibilities: Identify opportunities for automation and process improvements and create a transformation roadmap. Design intuitive chatbot customer flows to enhance digital experience. Re-engineer existing processes to improve First Time Resolution (FTR) and overall customer satisfaction (CSAT). Set up proactive monitoring for customer journey leakages and coordinate with relevant teams for quick resolution. Establish a robust Voice of Customer (VOC) mechanism using inputs from multiple channels (email, chat, NPS, social media). Define and implement strategic process transformation initiatives to enhance the customer journey. Lead cross-functional efforts with Product, Engineering, and Operations to deliver process excellence. Support recovery work when necessary, ensuring business continuity. Deliver timely status updates to management and project stakeholders. Required Skills & Competencies: 2 4 years of experience in Process Design, Process Excellence, or Operational Transformation. Background in Operational Metrics (CSAT, AHT, FTR, Re-opens, FRT). Strong knowledge of Excel and PowerPoint. Six Sigma certification (preferably Black Belt) and experience with Lean methodologies. Familiarity with AI, automation, and digital tools in customer support. Excellent analytical and critical thinking abilities. Strong decision-making skills in real-time scenarios. Proven ability to work with multiple stakeholders to drive results. Excellent verbal and written communication skills. Qualifications: Bachelor s Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field. Equal Opportunity Employer: Zeta celebrates diversity and is committed to creating an inclusive environment for all. We welcome applicants from all backgrounds, cultures, and communities and believe a diverse workforce is key to our success. Qualification : Bachelors Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field

Job Title: Assistant Manager Process Design Location: Bangalore, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch modern, cloud-native financial products at speed and scale. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the world s first modern, API-first banking stack supporting issuance, processing, lending, core banking, fraud, risk, and more all under one roof. With over 15 million cards issued on its platform globally, Zeta partners with leading banks and fintechs to deliver digital-first experiences, hyper-personalized programs, and rapid product innovation. We are a global team of 1700+ employees, with more than 70% dedicated to R&D, and are backed by major investors including SoftBank and Mastercard, with a valuation of $1.5 billion. Role Summary Zeta is seeking a driven and analytical Assistant Manager Process Design to spearhead customer journey improvements and process automation. You will be responsible for transforming customer-facing processes to enhance user experience, improve operational efficiency, and contribute to strategic initiatives across Product, Engineering, and Operations teams. Key Responsibilities Process Automation & Transformation: Identify improvement areas, create transformation roadmaps, and implement automation strategies to enhance service delivery. Customer Journey Mapping: Design chatbot flows and other digital experiences to ensure seamless, intuitive customer interactions. Continuous Improvement: Evaluate and re-engineer existing workflows to increase First Time Resolution (FTR), reduce Average Handling Time (AHT), and drive CSAT. Monitoring & Proactive Support: Establish early-warning systems and collaborate cross-functionally to prevent and address service issues. Voice of Customer (VOC): Build robust VOC mechanisms by analyzing feedback from email, chat, NPS, social media, etc., to drive actionable improvements. Strategic Initiatives: Lead cross-functional initiatives with Product, Engineering, and Business Ops to elevate customer experience and operational excellence. Project Reporting: Deliver timely and detailed project updates and reports to stakeholders and leadership. Skills & Competencies Experience in Process Design, Process Excellence, Automation, or Operational Excellence. Prior work with Customer Support teams and KPIs like CSAT, AHT, FTR, Reopens, and First Response Time. Proficiency in Microsoft Excel and PowerPoint for analytics and presentations. Working knowledge of Six Sigma (preferred: Black Belt), Lean methodologies, and digital tools. Familiarity with AI, chatbots, workflow tools, and digital customer experience technologies. Strong analytical thinking, decision-making, and stakeholder management skills. Exceptional communication skills, both verbal and written. Qualifications & Experience Education: BE/B.Tech or Postgraduate/MBA from a recognized institution. Experience: 2 4 years in a relevant role involving process optimization or customer journey transformation. At Zeta, we believe People Must Grow. You ll work with brilliant minds, cutting-edge technologies, and game-changing products. Our culture promotes innovation, continuous learning, and an inclusive workplace where every individual is valued. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees regardless of background, gender, religion, ethnicity, or identity. Qualification : BE/B.Tech or Postgraduate/MBA from a recognized institution.

Job Description: Bain & Company is seeking an experienced ERP Transformation Leader to join our Process Excellence team within our Enterprise Technology practice. You will play a pivotal role in managing and delivering large-scale ERP transformation projects, ensuring timely and cost-effective solutions. This is an exciting opportunity to work alongside talented professionals, delivering solutions for top clients across various industries. Key Responsibilities: Leadership and People Management: Mentor a high-performing technical team capable of delivering ERP transformations. Manage staffing of ERP Guild talent, ensuring the right expertise is allocated to match project needs. Implement financial strategies that align with project goals, contributing to the overall success of the organization. Stay up to date with industry trends and emerging technologies, ensuring the ERP team remains innovative. Project Management: Implement effective risk management strategies to mitigate potential issues during ERP transformations. Collaborate with key stakeholders (executives, department heads, end-users) to understand business requirements. Manage day-to-day project operations, working closely with technical experts, consulting teams, and clients. Prepare and finalize project deliverables, including reports, workshop materials, and business proposals. Maintain project plans, risk logs, and schedules, while ensuring successful project execution. ERP Strategy and Implementation: Prepare and present ERP strategy and implementation capabilities to Bain partners for large-scale transformation cases. Lead the design and implementation of ERP solutions (preferably SAP or S4/HANA) for finance, procurement, supply chain, and more. Develop processes to evaluate and mitigate business risks, ensuring smooth delivery of ERP solutions. Required Skills and Experience: Education: Required: Bachelor's degree in Computer Science, Project Management, Management Information Systems. Preferred: MBA or Master s level degree, courses in digital/tech transformation. Experience: 4+ years of experience in tech/digital transformations involving ERP strategy, business process redesign, and implementation. Experience managing large-scale end-to-end ERP implementations (preferably SAP or Oracle). Ability to explain ERP processes for Finance, Procurement, and Supply Chain. Experience working with multiple vendors and familiarity with Agile software delivery practices. Prior experience in the Healthcare or Hospital industry (preferred). Skills: Significant experience with ERP platforms (SAP, S4/HANA) and proficiency in designing and architecting ERP solutions. Strong technical skills in SQL, database management, cloud platforms (AWS, Azure), and programming languages. Demonstrated experience in managing issues, scope, and quality within project timelines and budget. Strong change management skills, helping clients sustain ERP transformation changes. Willingness to travel approximately 80% of the time. Communication and Collaboration: Strong verbal and written communication skills. Ability to build credibility and trust with key clients at a senior level. Strong interpersonal skills for effective collaboration within cross-functional teams. Organizational and problem-solving skills essential for successful client engagement. Top-Ranked Workplace: Consistently recognized for our culture, diversity, and commitment to inclusion. Growth & Impact: Work on transformative projects that have a significant impact across industries. Global Exposure: Opportunities to collaborate with diverse teams globally. Professional Development: Access to continuous learning and career advancement. If you're ready to help drive large-scale ERP transformations for some of the most exciting companies worldwide, apply today to join our team at Bain & Company. Qualification : Required: Bachelors Degree in Computer Science, Project Management, Management Information Systems preferred Preferred: MBA or Masters level degree, courses in digital/tech transformation

Position: ERP Transformation Leader Location: Global (Travel required, approximately 80%) Experience: 8+ years in tech/digital transformations Industry: ERP, Healthcare, Technology What You ll Do: As an ERP Transformation Leader, you will join our Process Excellence team within the Enterprise Technology practice. This role involves driving end-to-end technology and digital transformations for our priority clients. You ll work on large-scale ERP transformations, collaborating with talented professionals to deliver high-impact solutions. Key Responsibilities: Leadership & People Management: Lead a high-performing technical team capable of delivering successful ERP transformations. Oversee staffing within the ERP Guild, ensuring that the right technical expertise is allocated to match project requirements. Implement financial strategies that align with project goals, contributing to Bain s overall success. Stay informed about emerging trends in the ERP landscape and lead innovations that maintain the team's competitive edge. Provide mentorship and growth opportunities for your team members. Project Management: Implement risk management strategies to mitigate potential issues and ensure successful project delivery. Collaborate with stakeholders, including executives, department heads, and end-users, to define business requirements. Manage the day-to-day project interface between your technical team, consulting team, and clients. Prepare and finalize project deliverables including reports, business proposals, and workshop materials. Lead project management activities such as scheduling, risk management, reviewing project plans, and follow-up on agreed actions. ERP Strategy & Implementation: Support the development of ERP strategies and present capabilities to Bain partners for large-scale ERP transformation bids. Lead the design and delivery of ERP solutions for areas like Finance, Procurement, and Supply Chain (preferably SAP or S4/HANA). Ensure that business risks are considered and managed as part of the ERP implementation strategy. Qualifications and Experience: Required: Bachelor's degree in Computer Science, Project Management, or Management Information Systems. 8+ years of experience in tech/digital transformations, specifically in ERP strategy, business process redesign, and implementation. Proven experience in managing large-scale ERP implementations (preferably SAP or S4/HANA). Strong understanding of S/4 or Oracle Healthcare processes for Finance, Procurement, and Supply Chain. Knowledge of working with multiple vendors and experience in Agile software delivery practices. Fluency in English (both written and spoken). Preferred: MBA or Master s level degree in digital/tech transformation. Experience in the Healthcare or Hospital industry. Familiarity with cloud platforms (AWS, Azure) and programming languages. Change management experience, with the ability to help clients sustain the transformation. Willingness to travel internationally, accounting for approximately 80% of the time. Knowledge, Skills, and Abilities: Significant experience with ERP platforms (SAP, S4/HANA) and the ability to design and architect ERP solutions. Strong technical skills in SQL, database management, and cloud technologies. Proven track record of managing scope, quality, and time for successful project completion within cost and schedule. Ability to build credibility with senior-level clients and foster effective collaboration across cross-functional teams. Top-Ranked Workplace: Bain & Company is renowned for its culture and commitment to diversity, making it an outstanding place to build your career. Growth & Impact: Work on projects that transform leading companies across various industries. Global Exposure: Collaborate with a diverse, driven team on innovative technology solutions. Learning & Development: Continuous career development and professional growth opportunities. Work-Life Balance: Bain supports employees with programs that foster personal growth alongside professional success. If you're ready to join a dynamic team and lead ERP transformations for top global clients, we invite you to apply today at Bain & Company! Qualification : Required: Bachelors Degree in Computer Science, Project Management, Management Information Systems preferred Preferred: MBA or Masters level degree, courses in digital/tech transformation

Job Description: This role is pivotal in ensuring the efficient and effective management of our Cash Application processes and reconciliation. The ideal candidate will not only excel in production work but also bring added value through people management, training capabilities, client management, and the ability to manage the Monthly Operating Report (MOR). This position requires a blend of technical accounting skills, leadership qualities, People management and excellent communication abilities. Key Responsibilities: 1. Accounts Receivable- Ensure accurate and timely processing of Accounts receivables transactions. 2. Leadership and Team Management: Supervise and mentor a team of accounts receivable professionals. Set performance standards, evaluate team performance, and provide constructive feedback and coaching. 3. Training and Development: Identify skill gaps within the team and organize training sessions to enhance their competencies. Foster a culture of continuous learning and improvement. 4. Client Relationship Management: Serve as a key liaison between the company and its clients. Address any process issues promptly, maintaining high levels of client satisfaction. 5. Monthly Operating Reports (MOR): Compile, analyze, and present monthly operating reports. Use these insights to drive process improvements and strategic decision-making. 6. Process Improvement: Continually assess and refine accounts receivable processes to increase efficiency, reduce errors, and improve client satisfaction. Implement new technologies or methodologies as appropriate. 7. Compliance and Risk Management: Ensure adherence to policies, procedures, and regulatory requirements. Mitigate financial risks by maintaining accurate records and implementing effective controls. Qualifications: Bachelor s/ Masters degree in Accounting, Finance. Minimum 7 years of experience in accounts receivables, with at least 2 years in a leadership position handling a team size of 5 or more members. Demonstrated ability to manage and motivate a team effectively. Strong analytical, organizational, and problem-solving skills. Excellent communication and interpersonal abilities, with a customer-focused attitude. Proficiency in financial software systems and SAP is a must and Microsoft Office Suite, particularly Excel proficiency. Ability to manage multiple priorities in a fast-paced environment and meet tight deadlines. Qualification : Bachelors/ Masters degree in Accounting, Finance.

Job Purpose: The Director Process Management will be accountable for overseeing and optimizing assigned end-to-end business processes within Global Clinical Operations (GCO) to drive efficiency, compliance, standardization, and continuous improvement across the organization. They will lead and work collaboratively with cross-functional teams to identify areas for process improvement & innovation, implement best practices, control process health & compliance, and ensure processes align with GSK s strategic goals. Key Responsibilities: The responsibilities listed below outline the scope of the position. The application of these tasks may vary, based upon evolving business needs. As the Global Process Owner for assigned processes lead the design, maintenance, and continuous improvement of these end-to-end processes. Ensure these processes comply with regulatory requirements, are aligned with GCO s strategies, consider innovative approaches being developed in the industry, drive efficiency, and are well defined. Ensure that written standards are developed and maintained as needed to support the process and that written standards can be clearly understood by end-users. Provide necessary information and training to help users understand and implement these processes effectively. Define and implement process oversight strategy with key performance indicators, in-process controls, management monitoring and end-user feedback. Establish benchmarks and conduct periodic review of performance metrics to ensure effectiveness, efficiency, and compliance. Report process health and compliance to the relevant stakeholders proactively and take appropriate measures where deficiencies are identified. Influence and engage with the organization by building a strong network with stakeholders, partners, and subject matter experts to understand their drivers and needs along with broader organizational goals. Use these insights to craft alignment, drive meaningful change and improve end-user experience. Define and manage process change roadmaps, aligning priorities with system updates and innovations to address evolving business needs, manage risks or interdependencies, and implement improvements at scale. Lead strategy, planning, execution, and implementation of process change projects, ensuring improvements are achieved through a combination of process-people-system solutions. Partner with subject matter experts and support roles to deliver a comprehensive solution package that includes the end-to-end process itself, written standards, training, communication, change management, implementation, and monitoring plans. Maintain current knowledge of global regulations and guidance, global regulatory expectations, regulation intelligence and industry standards pertaining to the assigned processes. Proactively assess impact of any new regulations on assigned process and ensure ongoing compliance. Proactively educate themselves in evolutions and innovations across the industry and evaluate how they could positively benefit the effectiveness, efficiency or compliance of the process. Develop and align proposals with the appropriate stakeholders to drive process innovation that is aligned with GCO s strategic priorities and stakeholder needs. Maintain personal readiness to respond to internal audits and regulatory inspections, be the point of contact and interact with inspectors, and provide expert advice to respond to audit observations. Represent GSK in external forums to influence the external ecosystem in shaping industry-leading practices and development of innovative methodologies Basic Qualifications Bachelor s degree in Scientific discipline. Extensive experience in Pharmaceutical or Biotech industry working in Clinical Operations, Operational Excellence, or a related field. Excellent understanding of clinical operations processes, and ICH/GCP and global regulatory guidelines for drug development and approval processes with specific expertise in informed consent, clinical trial supplies and distribution of clinical safety documents. Experience leading major projects to completion and driving cross-functional improvements. Strong strategic and critical thinking, problem solving, influencing and decision-making capabilities. Forward-thinking and visionary mindset to modernize approach to clinical processes and leverage technology. Demonstrated matrix team leadership to deliver results. Demonstrated cross-functional collaborator with experience in building networks of partners and stakeholders, and broadly engaging with expert communities. Effective communication skills with ability to communicate and influence. Preferred Qualification Advanced degree in Scientific discipline Qualification : Bachelors degree in Scientific discipline.

GSK is a place where outstanding people do amazing things. As a science-led global healthcare company, we exist to help people do more, feel better, live longer. With such a diverse global workforce, GSK needs a team of HR experts to support and improve the lives of our patients, consumers and employees. Our values-led, high-performance culture is anchored by our HR team, and you can be part of keeping this momentum. Job Purpose Improving the employee experience is central to our HR mission, and the newly formed Global Experience Owner group needs a senior change professional to translate the initiatives and strategies coming from this group into relevant messages that all employees can relate to. This role is central to how employees perceive HR s offering to them, both from a process and systems standpoint as well as service delivery. This role will ensure the business is engaged appropriately to understand the impact of the change, is readied to receive it, and has the support to adopt and embed the change to plan and quality, with minimal business disruption, ideally leaving them delighted with the change. The role requires close interaction with the impacted business stakeholders, GXOs, Senior HR leaders, and other change professionals across GSK. Role Responsibilities: Looking at annual HRLT priorities, creates a strategy that links various items to be delivered by GXO group into a clear and connected compelling message, underscoring the value HR is giving to GSK s people through these changes. This includes development and delivery of robust Change plans, including supporting communication, that are fully aligned with the ongoing priorities and plans of the function they support. Collaborating with other programmes (across HR, also other functions if needed) to understand and mitigate the cumulative impact of change on individuals and teams Managing a complex stakeholder landscape to ensure understanding, buy in, and a smooth path for delivery. Engagement requirements may also include third party vendors and offshore business services centres. Facilitating change and engagement workshops, including working with the People Experience Network and the UX lab to ensure the business itself is validating the solutions being delivered. Ensuring an appropriate network of change agents in place to support delivery of the change in their area Leveraging tools and capabilities to support leaders, managers, and employees through the change journey, ensuring a high-quality Employee Experience (EE), using Human Centric Design principles and tools Executing business readiness and embedding activities to measure whether impacted employees are ready for the change, and able to confirm the change embeds successfully Ability to craft executive messages for key programmes to educate internal HR colleagues on upcoming changes In times of unexpected system issues, quickly connect with stakeholders to communicate necessary information to impacted people, in short turnaround time Take initiative to build capabilities in GXO teams, so they understand change impacts, draft user stories that are easy to relate to, identify and align stakeholders towards the change and run Communities of Practice. Design and deliver regular communication content that is needed to keep Service Delivery Teams updated on ongoing enhancements to systems and processes. Role Requirements: Total 16+ years of experience Degree level education preferred MBA Business Change Management related experiences in process and tech programmes, focused on narrating the employee experience Excellent communication skills and the ability to work flexibly within a matrix team; Proven understanding and experience in standard business change and adoption tools Able to operate in an environment of high complexity and ambiguity, at a very fast pace Experience of delivering multi-national, large scale change, taking an enterprise mindset (able to see big picture) Ability to put important operational messages into a business context, drawing on global, business unit, and functional communication messages Experience of working in target operating model, process, and/or technology change Effective in an environment with tight deadlines, finite resource and uncertainty. Drives performance against timelines and budget constraints Desirable: Human centric design experience Organisational Development capability & experience of operating model change Prosci Practitioner or other equivalent Change Management certification Agile Practitioner At GSK we value diversity (Gender, LGBTQ +, PwD etc.) and treat all candidates equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution. #LI-GSK Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose to unite science, technology and talent to get ahead of disease together so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Importa...

Job Title: Team Leader Collection Process Location: Mumbai Experience: 1 6 Years Job Summary: We are seeking an experienced and motivated Team Leader for our Collections process in a domestic BPO setup, preferably with a background in banking collections. The ideal candidate will be responsible for overseeing daily operations, ensuring team performance, and driving key business metrics. Key Responsibilities: Lead, manage, and support a team of 10 15 collection agents. Oversee day-to-day operations, address team challenges, and ensure smooth workflow. Monitor and drive team performance based on Scorecard metrics. Create and manage agent schedules to ensure adequate coverage and attendance. Conduct weekly team reviews and performance discussions. Foster team engagement, address concerns, and implement solutions through regular team meetings. Ensure staff retention, manage attrition, and maintain a high Employee Satisfaction (ESAT) score. Support the team in achieving and exceeding collection targets and organizational goals. Desired Candidate Profile: Graduate in any discipline. Prior experience as a Team Leader in a domestic BPO, preferably in a collections process. Strong understanding of throughput calculations including attrition and shrinkage. Proven ability to manage team KRA/KPI performance effectively. Excellent communication, leadership, and interpersonal skills. Ability to motivate and guide a team towards consistent high performance. Qualification : Graduate in any discipline

Responsibilities: Comprehensive understanding of the Software Development Life Cycle (SDLC) and its processes. Design, implement and refine SDLC process to ensure they meet organizational and project requirements. Work with development team, project managers, quality assurance, and other stakeholders to ensure smooth integration and adherence to SDLC processes. Identify the Identify potential risks and bottlenecks in the SDLC and develop strategies to mitigate them. Ensure that processes address risk management effectively. Conduct regular audits and submit reports to ensure compliance with established standards and practices. Develop and maintain comprehensive documentation of SDLC processes, standards, and guidelines. Ensure that all team members are informed of process changes and updates. Utilize Office for creating, managing, and presenting documentation. Manage version control and code repositories using GIT. Ensure adherence to ISO standards, including ISO 9001 and ISO 27001. Requirements: Strong knowledge of SDLC methodologies and best practices. Proficiency with SDLC management tools and software. Internal Auditor certification is desirable. Strong analytical and problem-solving skills with attention to detail. Scrum Master certification will be an added advantage. Proficient in MS Office, JIRA, and GIT. Familiarity with ISO 9001 and ISO 27001 standards. Excellent interpersonal and communication skills

Position: Senior Manager Process Audit Location: Gurgaon Experience: 13 to 16 years Qualification: Chartered Accountant (Mandatory) Role Overview We are seeking an experienced and strategic Senior Manager Process Audit to lead and elevate our internal audit function, with a strong focus on dealer operations and business process optimization. This role is pivotal in enhancing operational efficiency, ensuring policy and regulatory compliance, and mitigating business risks across the organization. The ideal candidate is a Chartered Accountant with a deep understanding of internal controls, risk assessment, and process improvement particularly in the automobile or dealership sector. Key Responsibilities Audit Strategy & Planning Develop and execute a robust annual audit plan aligned with corporate objectives and risk priorities. Define audit scope, methodologies, and timelines for dealer operations and core business processes. Ensure alignment with regulatory standards, internal controls, and industry best practices. Audit Execution Lead and oversee end-to-end audits from planning and fieldwork to reporting and follow-up. Assess compliance with company policies, operational efficiency, and risk mitigation practices. Perform root-cause analysis and validate corrective actions across processes and dealerships. Risk Management & Process Improvement Identify gaps, inefficiencies, and compliance risks in systems and dealer operations. Provide actionable recommendations to business stakeholders for process improvement. Drive long-term process standardization and control enhancement initiatives. Stakeholder Collaboration Partner with cross-functional teams, senior leadership, and dealer networks to drive audit outcomes. Ensure timely resolution of audit issues and effective implementation of agreed action plans. Act as a trusted advisor for internal controls and risk governance. Performance Monitoring Track dealer and process performance using KPIs, customer satisfaction metrics, and brand compliance. Ensure sustainability of improvements and consistency in operational execution. Reporting & Communication Prepare and present detailed audit reports to senior management, highlighting key risks and business insights. Drive a culture of transparency, compliance, and accountability through clear communication and regular updates. Qualifications & Requirements Chartered Accountant (CA) Mandatory 13 to 16 years of post-qualification experience in process audits, internal controls, or operational risk Strong background in auditing dealer networks and business operations, preferably in the automobile sector Expertise in internal control frameworks, process reviews, and risk-based auditing Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and SAP Strong report writing, analytical, and presentation skills Excellent communication, stakeholder engagement, and team collaboration skills Sound knowledge of industry regulations, compliance standards, and risk management frameworks Skills Required Process Auditing & Internal Controls Dealer Operations Review Risk Identification & Mitigation Compliance Monitoring Audit Strategy & Execution Stakeholder Management Join us in driving operational excellence and shaping a compliant, performance-driven culture. Apply now to lead the charge in audit innovation and business transformation. Qualification : Chartered Accountant (Mandatory)