Process Jobs in Hyderabad

IT Project Manager Role Overview: We are seeking an experienced IT Project Manager to lead and manage IT projects from initiation to successful closure. The ideal candidate will have a proven track record in project management, a deep understanding of project management methodologies, and the ability to coordinate cross-functional teams. You will oversee all aspects of project planning, execution, and delivery, ensuring projects are completed on time, within scope, and on budget. Key Responsibilities: Project Leadership: Lead and manage IT projects across the full lifecycle, ensuring timely delivery, quality standards, and stakeholder satisfaction. Scope and Objectives Definition: Work closely with stakeholders to define project scope, objectives, and deliverables that align with business goals. Project Planning: Develop detailed project plans, timelines, and budgets. Track and report progress against key milestones, making adjustments as necessary to ensure project success. Cross-functional Collaboration: Coordinate with diverse teams, including developers, engineers, designers, and business stakeholders, to ensure seamless execution of project tasks. Risk Management: Identify potential project risks and issues early, implementing mitigation strategies to keep projects on track and minimize disruption. Communication: Serve as the primary point of contact for project status updates, delivering clear and timely communication to stakeholders and team members. Resource Management: Allocate resources effectively, manage budgets, and ensure adherence to project timelines, adjusting plans when needed. Facilitation: Lead project meetings, workshops, and reviews, ensuring alignment between team members and stakeholders throughout the project. Best Practices: Ensure adherence to project management methodologies, frameworks, and standards, such as Agile or Scrum, to drive efficiency and success. Continuous Improvement: Contribute to process improvements, leveraging lessons learned from past projects to refine and enhance project management practices and strategies. Skills & Qualifications: Education: Undergraduate: B.Tech/B.E. in any specialization. Postgraduate: M.Tech, MBA/PGDM, or MCA in any specialization. Experience: Proven experience as an IT Project Manager with 10+ years of experience in managing IT projects and 5+ years of team leadership experience. Project Management Expertise: In-depth knowledge of project management methodologies, frameworks, and best practices, particularly Agile and Scrum. Leadership Skills: Strong leadership, communication, and interpersonal skills with the ability to motivate and guide cross-functional teams to success. Technical Understanding: A solid technical background with a deep understanding of IT systems, infrastructure, and the software development lifecycle (SDLC). Project Management Tools: Experience with project management tools and software (e.g., JIRA, MS Project, Asana, Trello, etc.). Problem-Solving: Excellent decision-making skills, with the ability to navigate complex project environments and drive successful outcomes under pressure. Additional Information: Role: IT Project Manager Department: Project & Program Management Industry: IT Services & Consulting Employment Type: Full-time, Permanent Role Category: Technology/IT Qualification : B.Tech/B.E. in any specialization.

Position: Solution Consultant SAP EAM Location: Hyderabad, Telangana, India Employment Type: Full-Time, Salaried Compensation: Base Salary + Bonus + Benefits About Innovapptive: Innovapptive is transforming the industrial workforce by connecting front-line workers, back-office teams, and assets through the only patented, Code-Free connected worker platform for SAP and IBM Maximo. Our platform digitizes manual, paper-based processes in maintenance, operations, and supply chain with highly configurable mobile apps, giving real-time visibility and actionable insights to back-office teams. Trusted by global leaders like Newmont Mining, Shell, UNICEF, and Reckitt Benckiser, we save companies millions by improving asset uptime, productivity, safety, and workforce efficiency. Backed by Tiger Global Management and recently funded by Vista Equity Partners, Innovapptive is rapidly growing and committed to empowering 350 million industrial front-line workers worldwide. Role Overview: The Solution Consultant will engage directly with plant maintenance leaders to consult on value improvement, maturity assessments, process enhancements, and mobility best practices. You will lead solution design workshops, drive adoption of Innovapptive s cloud-based SaaS connected worker solutions, and support customers in achieving key operational KPIs such as: Efficient plant maintenance execution Timely maintenance work completion Compliance with regulatory and industry standards Key Responsibilities: Collaborate with customers and internal teams to gather and prioritize requirements, translating them into actionable product features. Lead solution design workshops and create value models demonstrating cost savings and operational improvements. Document test scenarios and maintain traceability matrices aligned with business requirements. Promote rapid, agile solution iterations ensuring quality, efficiency, and speed to value. Ensure delivery timelines and quality standards are met, driving ROI and user adoption post-implementation. Partner with product management to influence roadmap and feature prioritization. Analyze user personas to tailor solutions that alleviate core pain points of maintenance professionals. Develop training materials and documentation to empower end-users. Collaborate across engineering, design, marketing, and sales teams to ensure aligned product development. Embrace a startup mindset adaptable, resilient, and entrepreneurial. Qualifications & Experience: Bachelor s degree in Computer Science, IT, or related field. 5+ years as a solution engineer or functional expert in Smart Manufacturing / Connected Plant applications. 3+ years domain experience in Maintenance and Operations. Strong expertise in Plant Maintenance processes: Work Order Planning & Scheduling, Notifications, Execution, Functional Locations, Inspections, and Permits. Experience with full cycle project implementations is preferred. Excellent analytical, problem-solving, organizational, and communication skills. Self-motivated, able to work independently and within teams. Leadership experience and project coordination skills are a plus. Certifications like CCBA or CBAP are desirable. What We Offer: Collaborative, innovative, and entrepreneurial work environment Opportunities to work with global brands on impactful projects Competitive salary and benefits including medical insurance for family Paid maternity and paternity leave Generous vacation and paid time off Bi-annual performance reviews and transparent feedback culture Extensive learning and development resources Active interest groups and clubs (Book Reading, Toastmasters, Sports, Music) Innovapptive is an equal opportunity employer committed to diversity and inclusion. Qualified applicants will receive consideration without regard to protected characteristics under applicable law. Qualification : Bachelors degree in Computer Science, IT, or related field.

Position: IBM Maximo Techno Functional Consultant Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is transforming industrial operations by uniting front-line workers, back-office teams, and assets on a single connected worker platform. Our patented, Code-Free platform for SAP and IBM Maximo digitizes and automates traditionally paper-based, labor-intensive processes in maintenance, operations, and supply chain. With real-time visibility and mobile-first apps, we empower front-line workers and back-office teams alike. Global leaders like Newmont Mining, Shell, UNICEF, and Reckitt Benckiser rely on us to improve asset uptime, productivity, and safety saving millions annually. Supported by marquee investors Tiger Global Management and Vista Equity Partners, we are committed to innovation, growth, and making a real impact on the industrial workforce worldwide. Role Overview: As an IBM Maximo Techno Functional Consultant, you will engage with plant maintenance leaders to provide expert consulting on process improvements, mobility best practices, and solution adoption. You will lead solution design workshops, deliver value-driven digital transformations, and mentor teams to maximize the impact of Innovapptive s cloud-based SaaS solutions. How You Will Make an Impact: Understand customer Maintenance & Repair Operations, Plant Maintenance processes, and Asset Management integration points, especially in Oil & Gas, Chemicals, Utilities, and Manufacturing. Communicate business benefits and ROI of Innovapptive s solutions to client leadership. Guide customers through process digitization, solution design, and user adoption best practices. Provide and document best-practice solutions and alternatives for business challenges. Mentor Development and Implementation teams on technical designs and configuration. Manage multiple tasks in a fast-paced environment, ensuring high-quality project delivery. What You Bring to the Team: Bachelor s Degree in IT, Computer Engineering, or Computer Science. 5-8 years hands-on IBM Maximo functional solution design experience (requirement gathering, prioritization, documentation, consulting, configuring). 1+ years industry experience in Chemicals, Oil & Gas, or Utilities. 4+ years IBM Maximo Techno Functional implementation experience. Deep knowledge of IBM Maximo EAM, including enterprise asset and work management, spare parts management. Expertise in Maximo Web Application and Anywhere/Mobile. Strong understanding of Maximo modules, object structure, and attributes. Preferred knowledge of Maximo industry solutions (Oil & Gas, Nuclear, Utilities). Proficiency in PLSQL/MSSQL, Maximo 7.x+, BIRT Reporting. Experience troubleshooting Maximo configuration and integration issues. Familiarity with Maximo deployment, license management, patching, API enablement. Knowledge of OpenShift and Linux is a plus. Experience managing small teams (2-4 members) and delivering training. Soft Skills: Strong analytical and problem-solving skills in technical and business contexts. Excellent communication and client engagement abilities. Passionate about innovation, customer success, and digital transformation. Willingness and ability to travel as needed for client and team collaboration. What We Offer: An open, innovative, and collaborative work environment. Entrepreneurial spirit with unlimited growth opportunities. The chance to work with leading global brands on impactful projects. Competitive base salary and bonus structure. Generous vacation and paid time off. Comprehensive medical insurance for family (self, spouse, children, parents/in-laws). Paid maternity and paternity leave. Bi-annual transparent performance reviews. OKR-driven performance and development culture. Access to a wide range of e-learning courses (technical, product, process). Active interest groups and clubs (Book Reading, Toastmasters, Sports, Music, etc.). Innovapptive is an equal opportunity employer committed to a diverse and inclusive workplace. We welcome applicants regardless of race, religion, gender, disability, veteran status, or any legally protected status. Qualification : Bachelors Degree in IT, Computer Engineering, or Computer Science.

Senior Analyst Controllership, Finance Locations: Hyderabad & Bangalore Company: Arcesium Company Overview Arcesium is a global financial technology firm helping the world s most sophisticated financial institutions tackle complex, data-driven challenges. Our innovative platform, built to anticipate risks and power transformational business outcomes, continues to redefine operational excellence in the investment management industry. With a solid market foundation and strong growth trajectory, Arcesium offers an intellectually stimulating environment, where proactive ownership, collaboration, and continuous learning are core to our success. About the Role We are looking for a dynamic and detail-oriented Senior Analyst Controllership, Finance to join our growing Finance team in Hyderabad or Bangalore. This role is ideal for a qualified Chartered Accountant with strong technical acumen in accounting, taxation, regulatory compliance, and financial controls. You will be responsible for ensuring the integrity and accuracy of financial records, maintaining strong internal controls, managing key audits, and ensuring compliance with statutory and regulatory frameworks. Key Responsibilities Financial Accounting & Reporting Drive accuracy and completeness of financial statements and month-end close processes. Ensure compliance with applicable accounting standards, including Ind AS, and corporate governance requirements. Taxation & Compliance Direct Taxation: Manage TDS payments and returns, advance tax, annual income tax filings. Handle income tax assessments and departmental correspondence. Indirect Taxation: Oversee monthly GST filings and payments, annual GST returns, and GST refund applications. Respond to GST notices and regulatory queries. Other Statutory Requirements: Ensure timely filings with ROC, RBI, SEZ, STPI, and compliance with the Companies Act and corporate laws. Maintain accurate documentation for inspections and audits. Internal Controls & Process Improvement Collaborate with internal teams to assess and strengthen internal financial controls. Conduct regular process reviews and feedback sessions to implement improvements. Prepare and maintain SOPs, RCMs, and key dashboard metrics. Stakeholder & Audit Management Serve as the point of contact for all external advisors on tax and compliance matters. Coordinate and support: Statutory audits Internal audits Tax audits IFC audits Other external/regulatory audits Treasury & Payables Oversee accounts payable processes and ensure timely, error-free vendor payments. Manage treasury operations, including cash flow forecasting, banking, and forward contracts. What You ll Need Qualifications & Experience Chartered Accountant (CA) with 4 6 years of post-qualification experience. Strong technical knowledge of: Indian Accounting Standards (Ind AS) Companies Act Direct and Indirect Taxation Skills & Tools Strong analytical mindset and a problem-solving approach. Hands-on experience with Oracle ERP (preferred). Excellent communication and interpersonal skills. A proactive team player with high attention to detail. Be part of a high-performing team tackling some of the most complex financial challenges. Enjoy a culture that values intellectual curiosity, autonomy, and inclusive collaboration. Work with a firm that truly values professional development and diverse perspectives. Equal Opportunity Employer Arcesium is committed to creating an inclusive work environment. We do not discriminate on any basis and encourage candidates from all backgrounds to apply. Qualification : Chartered Accountant (CA) with 46 years of post-qualification experience.

Job Title: Payroll Accountant Lead Analyst Location: Hyderabad Company: DuPont About DuPont: At DuPont, we re working on what matters. Whether it's delivering clean water to over a billion people, powering cutting-edge technology in smartphones and electric vehicles, or safeguarding workers around the globe our mission is to empower the world through essential innovations. Join us and be part of something impactful. Job Summary: We are seeking a Payroll Accountant Lead Analyst with strong experience in payroll accounting and employee-related liabilities. This role will be pivotal in ensuring accurate financial reporting, compliance with global accounting standards, and efficient payroll-related processes. Key Responsibilities: Payroll & Accounting Operations Analyze payroll calculations and validate journal entries received from payroll operations. Process and post manual journal entries related to payroll. Clear open items in payroll accounts monthly and perform reconciliations of bank shadow accounts. Maintain procedure documents for each country, ensuring alignment with accounting guidance and data confidentiality standards (PII). Financial Controls & Reporting Ensure compliance with IFRS, GAAP, and internal accounting standards. Perform and review monthly Balance Sheet (B/S) and Profit & Loss (P&L) account reconciliations in Blackline, ensuring all balances are fully substantiated. Support SOX compliance, maintain internal controls, and handle audit queries (both internal and external). Analysis & Review Conduct flux analysis for all payroll-related accounts (B/S & P&L). Review and analyze employee-related liabilities and their impact on financial reporting. Communication & Support Manage the payroll accounting mailbox and respond within established TAT (Turnaround Time). Collaborate with cross-functional teams and participate in global conference calls. Provide support during year-end close and external audits. Project Participation Proactively contribute to special projects as needed, ensuring timely and high-quality deliverables. Required Qualifications & Skills: Education: M.Com / MBA (Finance) / ICWA Inter / CA Inter with 6+ years of relevant experience OR CMA / CA with 3 4 years of relevant experience Technical Proficiency: SAP (FI module) end-user experience Strong MS Excel & PowerPoint skills Core Competencies: In-depth knowledge of payroll-related accounting and R2R (Record to Report) process Excellent verbal and written communication Analytical and problem-solving abilities Attention to detail and data accuracy Experience in handling confidential information Preferred Skills (Nice to Have): Experience with macro creation and data analytics Ability to multitask and prioritize effectively in a fast-paced environment Independent and proactive work style in complex and dynamic situations Work with a global leader in innovation and sustainability Be part of a diverse and inclusive work culture Opportunities for growth, development, and impact at scale

Job Title: Senior Customer Service Representative Location: Hyderabad Function: Customer Service Reporting To: Customer Service Leader Company: DuPont About DuPont: At DuPont, we are driven by our purpose: to empower the world with essential innovations that help people and the planet thrive. Whether it's delivering clean water to over a billion people, enabling sustainable transportation through cutting-edge materials, or protecting workers across the globe, we work on the things that truly matter. Join us and be part of something bigger. Role Overview: As a Senior Customer Service Representative, you will manage the end-to-end Order-to-Cash (OTC) process for a specific line of business. Acting as the primary point of contact for customer interactions, your role is critical to ensuring service excellence, order fulfillment, and stakeholder collaboration. Key Responsibilities: Order Management & Fulfillment Handle diverse order types: stock, resale, indent sales, BOND sales, and high sea sales. Ensure timely and accurate processing in SAP, from order entry to invoice generation. Performance & Process Excellence Analyze service standards to meet evolving customer requirements and improve functional KPIs. Lead and drive continuous improvement initiatives across the OTC process. Supply Chain Coordination Monitor and track open/pending orders. Engage with supply chain teams to ensure on-time delivery and proactive order updates. Sales Alignment & Forecasting Compare actual vs. forecasted sales and coordinate with sales teams to address gaps. Support demand planning by providing order visibility and customer insights. Stakeholder Engagement Collaborate with internal teams: Sales, Supply Chain, Finance, Credit, Logistics, and Tax. Act as an escalation point for complex issues from CSRs, customers, or business units. Customer-Centric Activities Manage customer complaints, returns, and issue resolution in line with company policies. Lead customer onboarding and manage timely updates to customer master data. Digital & Compliance Leadership Drive the e-commerce enablement journey, achieving functional adoption and KPIs. Ensure all customer-facing operations comply with SOX, tax, and accounting standards. Qualifications & Experience: Education PGDM / MBA in Operations or Supply Chain Management Experience Minimum 7+ years in Order Fulfillment, Customer Service, or International Supply Chain. Solid understanding of commercial processes and GST. Hands-on experience with SAP (Order Processing Module). Exposure to Salesforce or Service Cloud platforms (preferred). Strong skills in MS Office, especially Excel. Core Competencies Excellent interpersonal and stakeholder communication skills. Analytical mindset with strong problem-solving and escalation management abilities. Customer-focused with a commitment to continuous service improvement. Work at a purpose-led, innovation-driven company with global impact. Collaborate with world-class professionals and industry leaders. Build a meaningful career in an inclusive, dynamic, and supportive work environment. Qualification : PGDM / MBA in Operations or Supply Chain Management

Operations Program Manager Customer Success (Hyderabad, India) Full-Time | Program & Business Operations | Salesforce Empower Operational Excellence. Drive Strategic Initiatives. Elevate Customer Success. Join Salesforce, the global leader in customer relationship management (CRM), as an Operations Program Manager and play a key role in shaping and executing global delivery programs that drive efficiency, scalability, and customer value. In this high-impact role, you ll be at the heart of business operations leading cross-functional initiatives, aligning with strategic goals, and ensuring operational excellence across the Professional Services Global Delivery Center (GDC). If you're a strategic thinker, a data-driven decision maker, and a collaborative leader with a strong foundation in business operations and program management, we want to hear from you. Location: Hyderabad or Bangalore, India Department: Customer Success / Professional Services Key Responsibilities Lead and manage strategic programs across Global Delivery Center (GDC) to support business growth, operational efficiency, and partner enablement Collaborate closely with stakeholders, sponsors, and cross-functional teams to define program scope, timelines, resources, and deliverables Plan and manage partner resource allocation for Cloud Practices, ensuring partner program objectives and KPIs are met Drive data-informed decisions through reporting, analytics, and insight generation to improve GDC performance Develop high-quality executive-level presentations to communicate program status, insights, and strategic direction Identify risks and dependencies early, implement mitigation strategies, and provide regular updates to senior leadership Continuously improve and optimize operational processes, ensuring program scalability and delivery excellence Coordinate with vendors and manage subcontractor-related program initiatives Advocate and support Agile/Scrum-based delivery models for improved cross-functional collaboration and execution Required Qualifications 10+ years of total experience in IT or related fields, with 5+ years in program management and business operations Strong hands-on experience managing business operations programs across multiple geographies or global delivery models Excellent analytical and problem-solving skills, with the ability to turn data into actionable insights Proven track record of successfully managing strategic initiatives with multiple stakeholders and cross-functional teams Advanced knowledge of Microsoft Excel for data analysis, modeling, and visualization Skilled in CRM tools experience with Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, or NetSuite is a plus Familiarity with project management tools such as JIRA, MS Project, or similar platforms Strong communication and stakeholder engagement skills, including experience working with executive leadership Experience in driving continuous improvement and process optimization within business operations Preferred Qualifications Understanding of Agile methodologies and Scrum practices; experience as or with a Scrum Master is an advantage Experience managing external vendors or subcontractor programs PMP or Agile certification is a plus At Salesforce, we re on a mission to help businesses transform through innovation, customer success, and operational excellence. As part of our Customer Success organization, you ll be empowered to make a real impact, work with cutting-edge tools, and join a culture of collaboration, purpose, and continuous growth. Enjoy world-class benefits, including: Comprehensive well-being and healthcare coverage Generous parental leave, adoption and fertility support Ongoing enablement via Trailhead and leadership coaching Opportunities to give back through Salesforce s 1:1:1 philanthropy model Be a part of the team driving customer success at scale. Apply now to build a better tomorrow.

Job Summary: Senior Operations Specialist Location: Hyderabad, India Grade Level: 09 Department: Operations Group Division: S&P Global Ratings Role Overview: As a Senior Operations Specialist, you will act as the central point of coordination for office operations, employee engagement, and executive support in S&P Global s Hyderabad Orion office. Reporting to the site leader, you will ensure operational efficiency through calendar, travel, and logistics management while also driving site-level initiatives in collaboration with global teams. Key Responsibilities: Support senior leadership by managing calendars, travel, logistics, and expenses. Lead site-level initiatives including employee engagement programs, large-scale meetings, town halls, and office communication efforts. Coordinate cross-functional projects with HR, Finance, Facilities, Security, and Procurement. Manage vendor relations, procurement workflows, seating/headcount data, and office supplies. Oversee project and operations documentation, newsletters, and internal communication. Provide a point of continuity for visiting leaders and remote team members. Identify process improvements to enhance operational efficiency and compliance. Who You Are: Education: Bachelor s degree or higher. Experience: 4+ years in administrative, operations, or office management roles preferably in IT or financial services. Skills: Strong project coordination, stakeholder management, and multitasking abilities. Excellent written and verbal communication. Proficient in Microsoft Office Suite, with experience in Excel, PowerPoint, and tools like Tableau. Familiar with project management methodologies such as Agile or SCRUM. Soft Skills: High emotional intelligence, initiative, and ability to work independently and under pressure. Comfortable working with diverse, global teams and senior stakeholders. What You ll Gain: Exposure to executive operations and high-impact initiatives within a global organization. Career development through interaction with cross-functional teams and senior leaders. A role that blends strategic thinking, operational oversight, and employee engagement. Access to best-in-class benefits and professional growth tools. About S&P Global Ratings: S&P Global Ratings is the leading provider of credit ratings, research, and sustainable finance opinions. We deliver independent insights that help businesses, governments, and institutions make decisions with clarity and confidence. As part of S&P Global, we empower global markets with data-driven intelligence. Qualification : Bachelors degree or higher.

Business Operations Analyst IT Managed Services Location: Hyderabad, India Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services. For over 25 years, Milestone has supported enterprise clients with IT transformation, innovation, and operational agility. We specialize in solutions like Application Services, Digital Product Engineering, AI/Automation, and ServiceNow. With over 3,000 employees, Milestone continues to drive industry-leading innovation through a people-first approach and collaborative work culture. Job Overview Milestone India is seeking a talented and dynamic Business Operations Analyst to join the Business Operations team. The role involves supporting Onshore Service Delivery Executives (SDMs) and Managers globally. You will analyze data, identify business opportunities, and improve operational efficiency. This position requires excellent attention to detail and the ability to work with multiple stakeholders. How You Will Make an Impact Review Business Policies & Processes: Analyze data and business information to identify opportunities for improvement and optimize operations. Financial Performance Reporting: Generate dashboards/reports on costs vs revenue for key customers. Identify cost-saving initiatives, billing leakages, and profitability opportunities. Cross-functional Collaboration: Work closely with executive management, delivery, sales, and finance teams to achieve company goals. Timecard Administration: Ensure accurate recording and billing of hours across multiple programs. Billing Analysis: Provide billing recaps and analysis for the delivery team to take corrective actions. Template Standardization: Standardize reporting templates for CSAT, QBRs, MBRs, and other KPIs. Customer NPS Reporting: Track and follow-up on customer NPS scores and provide reporting insights. SLA/KPI Reporting: Report on project SLAs, KPIs, and CPI index to measure performance. Process Automation & Centralization: Identify opportunities to centralize mundane tasks, automate processes, and reduce human errors. Vendor Feedback: Provide periodic feedback based on data and SLAs to improve efficiency and reduce costs. Financial Data Presentation: Present financial insights to key customers and internal stakeholders. Strategic Financial Planning: Experience in finance management, operations, budgeting, cost control, and M&A. Customer Billing: Centralize and validate billing accuracy across clients and vendors. Contract Management: Track SOW/CR renewals and ensure timely amendments and follow-up with stakeholders. Resource Tracking: Ensure resources are properly billed from day-1, tracking hires, terminations, and role movements. Adhoc Project Support: Handle new projects, assess, plan, and execute with support from the Team Lead. What You Will Need to Succeed Experience: At least 5-7 years in a Business Operations Analyst role, with 7-9 years of hands-on IT experience. Self-driven: Ability to work independently with minimal supervision. Analytical Skills: Strong analytical and organizational skills to enhance business performance and improve processes. Reporting Skills: Ability to generate insightful reports and present data to management and customers. Financial Acumen: Knowledge of finance and delivery to improve profitability and reduce delivery costs. Advanced Excel Skills: Strong proficiency in Excel, PowerPoint, and reporting tools (e.g., Tableau, Workday). Collaboration: Proven ability to build positive, constructive relationships with superiors, peers, and stakeholders. Agility: Willingness to stretch and contribute as needed. Exceptional Communication: Excellent verbal and written communication skills to interface with various teams. At Milestone, we believe in providing a collaborative, inclusive environment where employees are empowered to reach their full potential. By working at Milestone, you will have the opportunity to contribute to transformational IT solutions, enhance your skill set, and work with cutting-edge technologies.

Job Opening: Squad Lead SAP OTC - eCommerce Location: Hyderabad, India | Full-Time About the Role Join a global healthcare biopharma company in Hyderabad and be part of a 130-year legacy of success. Backed by ethical integrity and forward momentum, we strive to achieve new milestones in global healthcare. In this role, you'll work with cutting-edge technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Help us tackle some of the world's greatest health threats through innovation and execution excellence! Be a leader who uses data, analytics, and insights to drive decision-making and improve the customer journey. As part of our global Technology Centers, you ll collaborate with cross-functional teams to deliver business solutions that make a difference in global healthcare. Role Overview As the SAP OTC (Order to Cash) - eCommerce Technical Squad Lead for Animal Health IT, you will be responsible for managing the eCommerce local squad and delivering eCommerce solutions. This includes collaborating with global teams to design, implement, and optimize SAP solutions that enhance business operations and the customer experience. The ideal candidate will have strong experience in SAP eCommerce platforms and a proven track record in delivering successful projects. What You ll Do Collaborate with Global Business Process Lead on eCommerce and commercial stakeholders to ensure integration of eCommerce processes across the organization. Define technical solutions for SAP Commerce Cloud and the broader ecosystem. Support SAP Commerce Cloud development and manage daily operations within the eCommerce local squad. Provide technical guidance to development teams and other functional team members. Translate business requirements into technical specifications and design solutions. Ensure data accuracy and integrity across applications within the ecosystem. Troubleshoot and resolve complex issues related to eCommerce processes. Stay updated on industry trends, SAP advancements, and emerging eCommerce technologies. What You Need Bachelor s degree in Information Technology, Business Administration, or a related field. Minimum of 8-10 years of experience in SAP Commerce/Hybris with expertise in eCommerce, CMS, and Supply Chain applications implementations. 3-4 full life cycle implementations in SAP Commerce/Hybris (B2C and B2B platforms). Experience in SAP Commerce/Hybris eCommerce modules: cart, personalization, catalog, promotions, checkout, order management, and customer service. Strong understanding of Agile and Scrum methodologies. Knowledge of software engineering principles like design patterns, scalability, security, and performance optimization. Excellent project management skills with a track record of delivering projects on time and within budget. Strong analytical and problem-solving skills for troubleshooting complex issues. Excellent communication and interpersonal skills for collaborating with cross-functional teams. Experience with Spartacus (a nice-to-have) for front-end solutions in SAP Commerce. SAP certification in OTC or related modules is a plus. Join a global healthcare company that is making a real difference in patients' lives. Work on innovative health solutions for the world s most challenging diseases. Be part of a company that is evolving and always looking for new ideas and improvements. Collaborate with diverse teams and drive innovative solutions that have a meaningful impact. We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada, and MSD everywhere else. For more than a century, we ve been inventing for life, bringing forward medicines and vaccines for the world s most challenging diseases. Our company continues to be at the forefront of research, delivering innovative health solutions to advance the prevention and treatment of diseases that threaten people and animals globally. What We Look For Imagine waking up every morning knowing your work is saving and improving lives around the world. If you are intellectually curious, passionate about using your creativity and technical expertise to make a global impact, we want to hear from you. Join us and help us continue to bring hope to people fighting some of the most challenging diseases of our time. Qualification : Bachelors degree in Information Technology, Business Administration, or a related field.

Job Opening: Process Knowledge Management Specialist Location: Hyderabad | Full-Time About the Role The Process Knowledge Management (PKM) Specialist will act as a subject matter expert for authoring and updating Emerson DeltaV PKM process templates, process recipes, and associated master data. The primary responsibility is to ensure that Process Recipes within DeltaV PKM are successfully and compliantly designed, developed, deployed, and supported to maximize business benefits, aligning with enterprise business process and technical standards. DeltaV PKM is a new capability being developed by Emerson. This role offers the opportunity to work closely with the Emerson development team, shaping the future direction of the product. Primary Responsibilities Support DeltaV PKM training, collaboration, benefit realization, and standardization while adhering to standard processes, cGMP regulations, SOPs, and global business processes. Identify and implement continuous process improvement opportunities to enhance system performance and user experience. Assist in defining and implementing an SDLC strategy that supports the flexible use of DeltaV PKM capabilities across the development spectrum. Sustain Process recipes and master data, combining knowledge of manufacturing processes with DeltaV PKM capabilities and standards. Execute appropriate change control and life-cycle actions to ensure that the DeltaV PKM system remains in a state of control and compliance. Collaborate with teams to troubleshoot and resolve user issues efficiently, ensuring quality decisions and regulatory compliance. Provide assurance on quality systems and regulatory standards, supporting development teams and their respective quality units in fostering quality decisions. Education Bachelor s Degree and at least 5+ years of relevant experience with life sciences systems or 7+ years of relevant experience in life sciences systems. Required Experience and Skills Proven track record of analytical skills, problem-solving abilities, and attention to detail. High personal integrity, credibility, and energy with the ability to work independently and in a team environment. Excellent communication and influencing skills while working with global stakeholders (North America). Strong written and verbal communication skills, with a minimum of five (5) years of experience in a production-regulated industry. Strong understanding of manufacturing principles and processes (preferably Biologics) and ability to translate manufacturing requirements into Automation/Digital Solutions. Preferred Experience and Skills Knowledge of SAP. Knowledge of Pharmaceutical Technology Transfer processes. Be part of a dynamic, innovative company shaping the future of Process Knowledge Management. Work with cutting-edge technology in a regulated industry, contributing to significant advancements in life sciences. Collaborate with a team of dedicated professionals who value integrity and quality in everything we do. Emerson is a leader in life sciences and process control technology. We are committed to developing innovative solutions that drive global success in the manufacturing of life-saving products. Our team s collective efforts help bring critical advancements to the world of healthcare. Qualification : Bachelors Degree and at least 5+ years of relevant experience with life sciences systems or 7+ years of relevant experience in life sciences systems.

SAP Finance Consultant Location: Mumbai Experience: Open to relevant experience levels Job Description: SAP Finance roles focus on the design, configuration, and support of SAP Financial Accounting (FI) and Controlling (CO) systems. The ideal candidate will work closely with business stakeholders to analyze financial processes, gather requirements, and implement solutions that improve financial operations and reporting. Key Responsibilities: Business Process Analysis: Analyze and evaluate current financial processes to identify improvement opportunities and integration points. Requirement Gathering: Collaborate with business users and stakeholders to gather and document requirements aligned with financial goals. System Design & Configuration: Design, build, and configure SAP FI/CO modules to meet client requirements. Ensure the SAP setup supports accounting standards and compliance. Testing: Create detailed test cases, perform functional testing, and support user acceptance testing (UAT). Documentation: Maintain up-to-date documentation including system configuration, business processes, and testing results. Training: Develop training materials and conduct sessions for end-users to ensure effective system usage. Support: Provide functional and technical support during go-live, post-implementation, and ongoing system maintenance. Process Improvement: Continuously identify and implement opportunities for process optimization and automation within the finance function. Required Skills & Qualifications: Strong knowledge of SAP FI/CO modules Experience with SAP S/4HANA is a plus Background in finance or accounting Excellent analytical and communication skills Ability to bridge technical and business requirements Experience with SAP project implementations Bachelor's degree in Finance, Accounting, IT, or related field (Master s preferred) Qualification : Bachelor's degree in Finance, Accounting, IT, or related field (Masters preferred)

Job Description: SAP Group Reporting A "SAP Group Reporting" job description typically involves designing, implementing, and managing the SAP Group Reporting module within a company's ERP system, focusing on consolidating financial data from multiple subsidiaries to produce accurate consolidated financial statements, often requiring deep knowledge of accounting standards like IFRS, and strong skills in configuration, data mapping, and reporting within the SAP platform. Key responsibilities may include: Consolidation process management: Overseeing the entire consolidation process, including intercompany eliminations, currency translation, and minority interest calculations. Configuration and customization: Setting up the SAP Group Reporting module based on specific business requirements, including chart of accounts, data mapping, and consolidation rules. Data integration: Ensuring seamless data flow from different SAP modules (like General Ledger) into the Group Reporting system. Reporting development: Creating and maintaining customized financial reports for various stakeholders using SAP Analytics Cloud or other reporting tools. Project implementation: Leading and participating in SAP Group Reporting implementation projects, including blueprinting, configuration, testing, and go-live support. Stakeholder engagement: Collaborating with finance teams across the organization to understand their reporting needs and translate them into effective SAP Group Reporting solutions. Technical troubleshooting: Identifying and resolving issues related to data quality, consolidation logic, and reporting errors. Required skills and experience: In-depth knowledge of SAP Group Reporting: Strong understanding of the features and functionalities within the SAP Group Reporting module. Financial accounting expertise: Thorough knowledge of accounting principles, including IFRS and local GAAP. Data analysis skills: Ability to analyze large volumes of financial data and identify potential discrepancies. Project management skills: Experience leading and managing SAP Group Reporting implementation projects. Communication and collaboration skills: Ability to effectively communicate with both technical and non-technical stakeholders.

Role Overview The RevOps lead will play a central role in the company s Go-to-Market operations, collaborating closely with Sales, Marketing, and other cross-functional teams. This role focuses on optimizing workflows and delivering actionable insights through data management and reporting. Key Responsibilities Workflow and Process Improvement: Streamline workflows to improve efficiency and drive operational excellence across sales and marketing. Reporting and Dashboards: Create and maintain reports and dashboards to track key performance metrics for informed decision-making. Sales Data and Campaign Analysis: Analyse sales data and campaigns to provide actionable insights and recommendations to stakeholders. Territory Management: Oversee and optimize territory management processes for equitable distribution and efficient coverage. Marketing Operations: Oversee marketing ops functions, including email and campaign management, automation, and reporting. Operational Strategy: Develop short-term and long-term strategies to support revenue-driven programs. Ad-hoc Support: Respond to ad-hoc requests from key stakeholders, ensuring timely and accurate responses. Manage and Optimize Tech Stack: Build, configure, and maintain core RevOps technologies including Salesforce, HubSpot, and other tools. What We re Looking For: 6+ years of experience in revenue operations, sales operations, or related fields, preferably in an enterprise B2B SaaS environment. Proven experience in building and scaling revenue operations functions, especially in early-stage startups. Strong analytical skills with the ability to derive actionable insights from complex data sets. Expertise in CRM (e.g., Salesforce, HubSpot), marketing automation, and revenue operations tools. A strategic thinker with a detail-oriented approach, proactive in identifying and solving problems. Willingness to work extended hours as needed to meet business requirements and project deadlines. Strong communication skills, with the ability to effectively collaborate across all levels of the organization.

Responsibilities Identify and research potential leads and contacts. Make outbound calls to engage prospects and schedule meetings or demos. Invite prospects to company events and follow up on sales opportunities. Send one-to-one personalized emails to nurture relationships with leads. Manage and execute targeted email campaigns to convert prospects. Maintain clear communication with leads and customers throughout the sales process. Work closely with the sales team to ensure qualified leads are passed along effectively. Track and update lead status in CRM for accurate reporting. Demonstrate excellent communication skills to build rapport with prospects and clients.

Job Description We are seeking an experienced Senior QA Engineer to oversee our quality assurance team. You will be required to manage all aspects of software and product testing, including developing test strategies, drawing up test documents, identifying faults, and reviewing QA reports. To ensure success as a Senior QA Engineer, you should have extensive experience in high-level problem-solving skills and the ability to lead and project manage effectively. Must Have: Excellent Communication skills Quick learner and willing to learn Demonstrate in-depth complete functional knowledge of the products Implementing testing procedures and overseeing the QA process Must have owned and delivered at least one product Team Player API Testing Test case writing Agile Process Experience with test case management tools like Jira Experience with SQL Queries and willingness to learn Middleware concepts (What is Java, JEE, Node, Mongo etc.) Troubleshooting (See API Calls, JSON viewers, XML) - View logs and see what is happening Proactive approach Good to Have: Experience working in SAAS Platforms Experience with AWS or other cloud platforms

Associate Manager, Customer Support At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. As an Associate Manager, your primary role will be to manage a team of customer support agents. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, and quality scores. You will coach team members in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed. As business needs require, you may manage Customer Support Supervisors. To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data. What you ll be doing (ie. job duties): Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework. Act as a trusted point of contact for escalations and high priority issues related to your scope. Achieve SLAs, productivity and quality metrics for your line of business/team members. Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes. Utilize an in-depth understanding of metrics to drive data-backed business decisions. Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills Potentially manage Customer Support Supervisors as business needs necessitate Participate in the interview and selection process for new customer support agents What we look for in you (ie. job requirements): Customer obsessed, motivated by Coinbase s mission and crafting a seamless support experience for our global customer base. Minimum of 8 years of relevant experience in financial services, technology and/or customer support. Minimum of 5 years of people management experience in an operations environment. Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions. Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences Willing to work from an office at Hyderabad, India OR Manila Philippines Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Advanced experience in project management, analytics or quality assurance. Advanced degree in business, finance, customer experience and/or blockchain. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud Pay Transparency Notice:The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 3,320,000 3,320,000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights noticehere. Additionally, Coinbase participates in theE-Verify programin certain locations, as r...

Compliance Program Manager At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. We are seeking an experienced Compliance Program Manager to oversee the execution of high-priority regulatory compliance Programs within the company s Transaction Monitoring (TMS) and Screening functions. This role involves leading strategic, multi-regional Programs to ensure compliance with global AML regulatory bodies. The Program Manager will ensure the integration of regulatory requirements into policies, overseeing their documentation and practical implementation across the business. Additionally, the role will focus on 1) launching new TMS and Screening programs into new products 2) driving automation and process efficiencies and 3) resolve internal audit findings and ensure all operational processes related to TMS and Screening are aligned with compliance standards. What you ll be doing (ie. job duties): Lead cross-functional teams to deliver large-scale, global projects ensuring that all TMS and Screening Program objectives are met on time and within scope. Work across Technology, Operations, Compliance and Product teams to continually refine and improve TMS and Screening processes, ensuring they remain compliant with regulatory requirements whilst ensuring a best in class customer experience. Lead the translation of Compliance requirements and policies into operations processes and procedures for the TMS and Screening function. Ensure requirements for new TMS and Screening programs across new businesses or products are launched on time and satisfy compliance and business requirements. Develop and maintain a detailed Program plan, setting milestones, managing resources, and identifying key deliverables to ensure successful outcomes. Engage with key stakeholders (legal, risk, compliance, operations) to ensure ongoing communication and alignment of goals. Establish robust mechanisms and feedback loops to gather operations / investigator feedback on TMS and Screening processes, to improve upstream Compliance and Product controls. Lead the development of dashboards and KPIs to monitor the success of the compliance Program and track adherence to global regulatory requirements. Utilize an in-depth understanding of metrics, reporting, capacity planning and financials to make informed data-driven decisions. What we look for in you (ie. job requirements): Motivated by Coinbase s mission 5+ years of proven transaction monitoring / AML experience in financial services or technology organizations. 3+ years of program management experience across global and cross functional teams. Working knowledge of laws, regulations, and risk management practices for financial services. Hands-on involvement in defining metrics that tie back to how we measure success. Proficient in PowerPoint/Google Slides and Excel/Google Sheets. A BA/BS degree in business, finance, and other related fields. Nice to haves: Advanced degree in business, finance, and other related fields. Experience with and/or keen interest in cryptocurrency. Experience working across multiple AML systems and programs simultaneously (e.g., experience in combinations of KYC, AML, and Sanctions). Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA). Deep understanding of Google apps, JIRA, Salesforce Service Cloud. Qualification : A BA/BS degree in business, finance, and other related fields.

Job Requirements What You Will Do: Collaborate with the capability centre and POD teams to integrate new technologies and provide architectural design. Translate business requirements into well-architected solutions, leveraging Salesforce platforms and products. Assess and communicate the benefits and risks of proposed solutions in terms of feasibility and functionality. Develop and present customer proposals, including detailed bottom-up cost estimates. Provide pre-sales support and actively participate in customer interactions and presentations. Contribute to analyst citations by supporting survey responses, citation development, and presentations. Analyse market trends and conceptualize assets and accelerators to address customer needs. Essential Qualifications: 10 to 12 years of experience in CRM solutions, with at least 6 years in Salesforce. Hands-on experience in Salesforce Architecture is mandatory. Proficiency in SOQL, SOSL Queries, Developer Console, Eclipse Force.com IDE/Maven IDE, Salesforce platform logs, Lightning, Apex Class, VisualForce, Process Builder, and Triggers. Salesforce Architect Certification (CTA/SA) is a plus. Experience in at least 3 Sales Cloud implementations and integrations. Experience in at least 2 Service Cloud implementations and integrations. Exposure to Marketing Cloud and Community Cloud. Expertise in data modelling, data migration, and both API and user interface development principles. Experience with third-party application/platform integrations. Strong hands-on experience with Salesforce Lightning application development. Solid understanding of SDLC processes and quality standards.

Job Requirements What You Will Do: Design, develop, and configure customized solutions for enhancements and projects using the full CPQ toolset. Provide day-to-day CPQ platform and user support. Define, estimate, and shape CPQ technical solutions following best practices. Maintain and configure development and test instances for internal sandboxes. Participate in business meetings with BSAs to understand requirements. Resolve issues in UAT and provide post-production support for CPQ functionality. Stay updated with new features and technologies, proactively exploring ways to maximize their potential. Contribute to building and troubleshooting process automation across the Salesforce instance. Implement scalable solutions while advocating for best practices. Work closely with end-users to assess business requirements, support change, and ensure a high-quality customer experience. Collaborate in a virtual team environment, sharing expertise across different geographies. Candidate Profile: Hands-on expertise in Salesforce CPQ. Experience implementing Salesforce CPQ in Agile software development environments. Strong background in all phases of software development, including requirement gathering, analysis, design, development, implementation, integration, and enhancement in Salesforce projects. Proficiency in Apex Classes, Visualforce, Triggers, Workflow Rules, Assignment Rules, Approval Processes, Validation Rules, Apex Triggers, and Test Classes. Experience in configuration, customization, and development using the full CPQ toolset. Essential Qualifications: Salesforce CPQ developer role with hands-on coding ability. 5+ years of experience in Salesforce, with at least 2 years in CPQ development (Apex/Visualforce). Strong knowledge of Salesforce.com, Force.com platform, APEX programming, Salesforce configuration, security model, AppExchange applications, LWC, and CPQ. Technical expertise in OOP concepts, programming languages, and web-based applications. Knowledge of data migration, integration tools, APIs, and web services. Salesforce CPQ certification is preferred.