Product Adoption Jobs in Pune

Product Manager L-1 Location: Pune | Job Type: Full-Time | Department: Product Development Eshopbox is looking for a passionate and dedicated Product Manager L-1 to help drive the development and success of our products. In this role, you'll be responsible for the entire product lifecycle, from concept through execution. You ll collaborate closely with engineering, design, sales, and marketing teams to deliver solutions that meet customer needs and drive business outcomes. Key Responsibilities Product Lifecycle Management: Oversee the entire product lifecycle, from writing specifications to collaborating with cross-functional teams (design, engineering, marketing) to launch key product features. Planning & Execution: Manage the planning, scoping, execution, and delivery of multiple product development projects. Technical Oversight: Ensure technical implementation aligns with the product requirements and overall vision. Defining Product Architecture: Define the architecture, modules, interfaces, and data systems needed to meet product requirements. Product Strategy & Metrics: Develop and execute a product strategy that aligns with business goals, using data analysis to inform product decisions. Prioritization & Decision Making: Balance customer experience, technical constraints, and business drivers to make informed trade-offs. User-Centric Design: Gain a deep understanding of user needs, problems, and desires to shape product development. Prototyping & Documentation: Create product design prototypes and develop user manuals, help guides, and other support content. Cross-functional Leadership: Lead and interact with cross-functional teams to ensure smooth product development and delivery. What You ll Need Organizational & People Skills: Strong project management capabilities and the ability to work effectively with diverse teams. Technical Background: 1+ years of experience in software or product management roles, with a focus on project/program management. Agile & Scrum: Experience working in Agile environments, particularly with scrum methodology. Industry Knowledge: Previous experience in the internet or e-commerce industry is a plus, with exposure to SaaS-based tools. Learning & Adaptability: Quick to learn new concepts and tools with a strong desire for continuous self-improvement. Communication & Teamwork: Excellent communication and collaboration skills to work across multiple teams and stakeholders.

Job Title: Java Architect Integration Engineering Location: Pune Team: Integration Engineering About Anchanto Anchanto is a global SaaS technology company that powers eCommerce automation and logistics solutions for enterprises and 3PLs. Our Integration Engineering team develops scalable, high-performance integrations connecting our products with marketplaces, ERPs, WMS, OMS, and other enterprise systems across the globe. We are looking for a seasoned Java Architect to lead the design, development, and delivery of our integration framework, guide engineering best practices, and define the technical vision for integrations that serve businesses worldwide. As a key driver of innovation, you will also champion the adoption of AI tools to enhance productivity, code quality, and development processes. The Role As a Java Architect Integration Engineering, you will: Define integration architecture standards, design patterns, and development best practices to ensure scalable and robust solutions. Lead the end-to-end design and development of integrations with a variety of internal and external systems, utilizing Spring Boot and modern Java frameworks. Collaborate closely with customers to understand their integration requirements, business processes, and objectives. Work with the solution team to document and finalize integration designs, architecture, and data mappings. Champion AI-driven development practices by integrating tools like Cursor AI and other AI-assisted coding solutions into the team s workflow. Partner with Product Management, Pre-Sales, and Implementation teams to translate business needs into actionable technical designs. Guide and mentor engineers, fostering a culture of technical excellence, innovation, and AI adoption within the integration team. Play a hands-on role in building Proof-of-Concepts (POCs), solving complex integration challenges, and driving mission-critical deliveries. Collaborate with leadership to define the roadmap for integration products and platform capabilities. Key Responsibilities Architect and oversee the implementation of integration solutions, leveraging Spring Boot, REST APIs, messaging systems, and event-driven architectures. Define and enforce integration design patterns (e.g., EAI, ESB, SOA, pub/sub, ETL) to ensure reusability, scalability, and maintainability. Lead technical discovery sessions with customers to understand integration requirements and create clear, actionable solution blueprints. Collaborate with internal solution architects, product managers, and customer success teams to ensure integration feasibility and alignment with business objectives. Introduce and evaluate AI-powered development tools, integrating solutions like Cursor AI, GitHub Copilot, and others into the engineering process to improve efficiency, code quality, and documentation. Promote a culture of AI-first problem solving in architecture design, code reviews, and automation within the team. Establish frameworks and automation to accelerate the onboarding of new integrations. Evaluate and recommend technologies, tools, and cloud services (primarily AWS) to optimize integration performance and scalability. Review solution designs and code to ensure adherence to architectural principles and coding standards. Support pre-sales activities with architecture diagrams, integration approaches, and technical feasibility assessments. Lead technical discussions with external partners, vendors, and enterprise customers to ensure alignment on integration strategies and solutions. Required Skills & Experience 15+ years of software development experience, with at least 3+ years as an Architect. Strong hands-on expertise in Java (Java 8+), Spring Boot, and microservices architecture. Solid understanding of integration patterns, enterprise architecture, and middleware solutions. Experience with REST APIs, messaging systems (Kafka, RabbitMQ), and data transformation (e.g., JSON, XML, CSV). Proficiency with AWS cloud services relevant to integration, such as API Gateway, Lambda, SQS/SNS, ECS, RDS, etc. Familiarity with CI/CD pipelines, Git workflows, branching/merging strategies, and code quality tools. Linux proficiency and experience with shell scripting. Experience building connectors/adapters for ERP, WMS, OMS, CRM, or eCommerce platforms is a plus. Exposure to integration tools such as TIBCO, Informatica, SnapLogic, WebMethods, or MuleSoft is advantageous. Strong problem-solving skills, with the ability to think out-of-the-box and adapt to evolving priorities. Excellent communication and leadership skills, with the ability to influence teams across functions. Bonus / Good to Have Experience in AI-assisted development, especially using tools like Cursor AI, GitHub Copilot, Tabnine, or similar. Familiarity with prompt engineering and integrating AI APIs (e.g., OpenAI, Anthropic) into developer tooling or backend services. Understanding of ML Ops principles and how AI models can be integrated into enterprise applications. A proven track record of evangelizing AI adoption in engineering teams to enhance productivity and foster innovation. Work on global integration projects for a leading SaaS platform serving top-tier retailers, brands, and logistics companies. Lead impactful projects utilizing cutting-edge Java, Spring Boot, AWS, and AI-driven development tools. Collaborate with a globally distributed product and engineering team in an innovation-driven environment. Contribute to the future of Anchanto s integration platform, shaping scalable and robust solutions for enterprises worldwide.

Technical Lead Software Engineering Location: Pune Employment Type: Full-Time About Calfus At Calfus, we build cutting-edge AI agents and enterprise software solutions that revolutionize how businesses operate. From cloud-based ERP integrations to AI-powered systems, we help startups and enterprises unlock their true potential. Our global team is made up of passionate, driven professionals who thrive on innovation and collaboration. As one of the fastest-growing players in the AI and software engineering space, we offer an exciting, high-energy work environment where your ideas are always welcome. About the Role We are looking for a Technical Lead Software Engineering (System Architecture & Design) to lead the design, development, and support of critical enterprise applications for manufacturing, shipping, and logistics. You ll play a hands-on leadership role, guiding development efforts, solving complex problems, and mentoring a team of engineers. Key Responsibilities System Architecture & Support: Manage and enhance enterprise applications used in manufacturing, shipping, and receiving. Development & Enhancements: Design, develop, test, and deploy scalable new features using Microsoft technologies. Issue Resolution: Troubleshoot and resolve complex system issues, ensuring high availability and reliability. Cross-Functional Collaboration: Work closely with internal teams to understand business needs and translate them into technical solutions. Performance Optimization: Ensure applications are performant, scalable, and secure. Documentation: Maintain accurate technical documentation, workflows, and design specs. End-User Training & Support: Provide user support and training to ensure effective adoption of new features. Mentorship: Guide junior engineers on best practices in architecture, development, and problem-solving. What You ll Need on Day One Bachelor s degree in Computer Science, IT, or related field. 5+ years of hands-on experience in software development and application support. Strong command of Microsoft technologies, especially VB.Net or C#. Proficient in SQL Server including writing complex queries, stored procedures, and data modeling. Excellent analytical and problem-solving skills. Strong communication and team collaboration abilities. Bonus Points If You Have Experience with VB (Visual Basic). Familiarity with SSIS and Entity Framework. Experience developing applications interfacing with PLC frameworks or industrial equipment. Knowledge of Jira and Confluence for agile workflows and documentation. Employee Benefits Comprehensive medical, group, and parental insurance. Gratuity and Provident Fund contributions. Wellness support and birthday leave. A culture of innovation, speed, and collaboration. Diversity & Inclusion At Calfus, we are proud to be an Equal Opportunity Employer. We value diversity and are committed to building an inclusive environment where everyone, regardless of background or identity, can thrive. Apply now and join our team in transforming businesses through technology. Qualification : Bachelors degree in Computer Science, IT, or related field

Job Title: Product Designer Location: Pune Experience: 2 5 Years Job Overview We are looking for a Product Designer who is passionate about creating intuitive, elegant, and user-centric digital experiences. You will play a key role in shaping how users interact with our products by translating complex challenges into meaningful, user-friendly designs. If you thrive in cross-functional teams and are driven by data-informed decisions and creative problem-solving, we d love to hear from you. Key Responsibilities Collaborate with cross-functional teams including Product Managers, Engineers, and fellow Designers to turn ideas into delightful product experiences. Translate insights from user research and data analysis into design solutions that address both customer needs and business goals. Create and iterate on wireframes, prototypes, and high-fidelity visual designs that follow brand and usability standards. Present and communicate your design ideas and rationale to internal teams and senior stakeholders. Analyze market trends, user feedback, and usage data to identify product improvement opportunities. Refine and evolve existing product designs based on changing customer needs and feedback. Work closely with engineers to ensure seamless hand-off and effective implementation of your designs. Stay current with design trends, tools, and technologies, and recommend new solutions to enhance our product design process. Requirements 2 5 years of hands-on experience in Product Design, with a strong portfolio that demonstrates expertise across all stages of the design process. Proficient in design tools such as Figma, Sketch, Adobe XD, InVision, or similar. Ability to create pixel-perfect mockups and interactive prototypes. Strong understanding of UX/UI principles, interaction design, and visual hierarchy. Experience conducting or contributing to user research, usability testing, and A/B testing. Able to translate complex product requirements into intuitive and accessible interfaces. A keen eye for detail and a strong aesthetic sense. Excellent communication and presentation skills. Strong collaboration skills with a willingness to receive feedback and iterate quickly. Ability to work in a fast-paced, agile environment and manage multiple projects simultaneously. Familiarity with front-end development principles is a plus. Nice to Have Background in copywriting or ability to craft effective microcopy. Exposure to working with design systems and component libraries. Experience designing for both web and mobile platforms. Knowledge of accessibility standards and inclusive design practices. You'll be part of a passionate team focused on creating impactful user experiences. You'll have the freedom to innovate, challenge the status quo, and influence the future of our product design direction.

Position Title: Director Customer Services Location: Pune Experience: 12+ years Education: Bachelor's Degree / MBA (Preferably in IT or Business Strategy) Company: Accops Systems Pvt. Ltd. Accops empowers organizations with secure and seamless remote access, workspace virtualization, and Zero Trust-based IT infrastructure solutions. Role Overview: Accops is looking for a dynamic and strategic Director Customer Services to lead enterprise customer success initiatives. This role is pivotal in driving customer satisfaction, retention, and long-term value realization by aligning Accops' solutions with strategic customer goals. The ideal candidate will have deep experience in customer success, IT infrastructure, cybersecurity, or virtualization technologies, with a proven ability to engage C-level stakeholders and deliver measurable business outcomes. Key Responsibilities: Act as a strategic advisor to enterprise customers, identifying and aligning business use cases with Accops solutions across verticals like BFSI, Government, Healthcare, Manufacturing, and more Drive post-sales value delivery by tracking business KPIs and proactively engaging with customers to ensure alignment with success metrics Lead and deliver data-driven QBRs (Quarterly Business Reviews) to highlight ROI, ensure solution adoption, and identify upsell/cross-sell opportunities Guide customers through technical enablement, architecture discussions, roadmap alignment, and value realization Collaborate cross-functionally with Product, Sales, Professional Services, and Engineering teams to ensure customer needs and feedback influence product direction Own strategic customer portfolios, acting as the single point of contact for senior stakeholders Develop and deliver business cases, solution roadmaps, and tailored customer success plans Champion customer advocacy by identifying opportunities for case studies, testimonials, and speaking engagements Maintain accurate records of customer interactions, engagement milestones, feedback, and business impact Technical Skills & Requirements: 12+ years of experience in Customer Success, Strategic Account Management, or Solution Consulting in the tech domain Demonstrated success in aligning complex IT solutions with tangible business outcomes Strong presence and credibility to engage and influence C-level executives Deep understanding of digital transformation trends, enterprise IT challenges, and industry-specific requirements Strong grasp of technologies in VDI, Cybersecurity, Zero Trust Security, or IT Infrastructure Analytical mindset with the ability to interpret usage data and transform insights into strategic actions Preferred Qualifications: Background in technologies such as Accops, Citrix, VMware, Omnissa, or other Secure Access/VDI solutions Experience managing large enterprise accounts or strategic portfolios as an individual contributor MBA or equivalent experience in business strategy or IT management is a plus Soft Skills & Behavioral Competencies: Excellent verbal and written communication skills Strong solution design and articulation abilities Proactive and self-driven with a customer-first approach Accountable, with a high level of ownership and responsibility Analytical and logically sound with strong problem-solving skills Flexible, multi-tasker, and quick learner in a dynamic environment Team player with collaborative leadership qualities Qualification : Bachelor's Degree / MBA (Preferably in IT or Business Strategy)

Reporting Analyst Location: Pune Department: Research and Development Software Development Employment Type: Full-Time About Entrata Founded in 2003 by visionary college students transforming online rent payments, Entrata has grown into a global leader serving property owners, managers, and residents. Our award-winning software suite covers rent payments, insurance, leasing, maintenance, marketing, and communications reshaping property management worldwide. With over 2,200 team members globally across offices in Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with enterprise stability. We value transparent communication, diversity of thought, boldness, resilience, and collective excellence to create better living experiences. Role Overview Entrata is seeking a highly analytical and detail-oriented Reporting & Metrics Analyst to join our R&D team. In this role, you will design and maintain the reporting infrastructure that drives operational transparency and accountability across the product development lifecycle. You will collaborate closely with Product, Engineering, and Product Marketing teams to provide real-time insights into requirement tracking, release readiness, internal tool adoption, and go-to-market asset status. The ideal candidate has deep expertise in Domo, strong SQL skills, and familiarity with Jira schema and Agile workflows. Your passion for building intuitive dashboards, surfacing actionable metrics, and automating reporting will enable scalable, data-driven decisions. Key Responsibilities Design, develop, and maintain dashboards in Domo that track SDLC progress, release health, and adoption metrics. Ensure Jira data integrity by maintaining consistent tagging, statuses, and structures for epics and user stories. Write custom SQL queries to create calculated metrics, join datasets, and implement audit flags. Monitor data freshness and proactively alert teams to any inconsistencies or missing inputs. Track and report on product requirements planning and execution, including ownership and release eligibility. Provide visibility into internal communications deliverables, such as product updates, launch decks, and customer enablement content. Analyze usage and adoption metrics for internal tools (e.g., support agents, documentation platforms). Collaborate with Product Marketing to define standardized reports for quarterly planning, user conferences, and release briefings. Automate reporting workflows to minimize manual effort and maximize accuracy. Deliver regular reporting packages to R&D and cross-functional leadership teams. Minimum Qualifications 2+ years of experience in analytics or reporting within software, product, or data operations environments. Strong hands-on experience creating dashboards in Domo. Proficient in SQL for querying and manipulating complex datasets. Familiarity with Jira data structures, issue hierarchies, and Agile methodologies. Detail-oriented with a strong commitment to data quality and reporting accuracy. Excellent communication skills, with the ability to clearly document insights and enable stakeholders. Ability to manage multiple stakeholders and priorities in a fast-paced setting. Preferred Qualifications Experience reporting on product development, SDLC, or Agile delivery metrics. Background supporting go-to-market deliverables or product marketing functions. Familiarity with support analytics or customer experience platforms (e.g., Zendesk, internal AI tools). Comfortable collaborating with distributed teams and using remote collaboration tools.

Sr. Technical Program Manager Location: Pune Department: Research and Development Software Development Employment Type: Full-Time About Entrata Since 2003, Entrata has grown from a visionary college startup transforming online rent payments into a global leader serving property owners, managers, and residents. Our award-winning software suite covers rent payments, insurance, leasing, maintenance, marketing, and communications reshaping property management worldwide. With over 2,200 employees across Utah, Texas, India, Israel, and the Netherlands, Entrata combines startup agility with enterprise stability. We prioritize transparent communication, embrace boldness and resilience, and foster diversity of thought to continually improve living experiences. Role Overview We are seeking an experienced Senior Technical Program Manager (TPM) to join our Engineering team and lead strategic, high-impact programs that accelerate software delivery and drive AI-powered transformation. This role blends program and release management expertise with a strong focus on scaling AI-assisted development tools to enhance engineering productivity. The ideal candidate will have a solid technical foundation, proven Agile transformation experience, and hands-on knowledge of AI tools like GitHub Copilot. You will collaborate closely with cross-functional teams to ensure smooth execution of engineering initiatives and foster adoption of cutting-edge AI-driven practices throughout the software development lifecycle (SDLC). Key Responsibilities Lead strategic engineering programs emphasizing the integration of AI tools to boost developer productivity and speed up product delivery. Champion the adoption of AI-assisted coding tools (e.g., GitHub Copilot, Tabnine, CodeWhisperer, Cursor) across engineering teams. Identify and implement AI-driven opportunities to streamline SDLC processes, including code generation, testing, documentation, and release planning. Manage end-to-end program execution using Agile methodologies, ensuring on-time delivery of milestones. Oversee software release management, ensuring quality, reliability, and predictability. Optimize engineering workflows via tools like JIRA, Confluence, and Guru, extracting actionable insights to improve efficiency. Facilitate clear communication across product management, SDET, design, and business stakeholders. Proactively identify risks, dependencies, and blockers; align priorities and resolve issues promptly. Provide transparent and concise program updates and reports to leadership and stakeholders. Minimum Qualifications Bachelor s degree in Computer Science, Engineering, or a related technical field. 5+ years of experience as a Technical Program Manager or in a similar role within software product development. Hands-on experience with Agile frameworks, JIRA, and managing the full SDLC. Demonstrated experience using and implementing AI-powered development tools like GitHub Copilot or Cursor in engineering workflows. Excellent communication skills with proven ability to lead cross-functional teams and drive organizational change. Preferred Qualifications Advanced degree in Engineering, Technology Management, or Business. Experience leading AI-driven initiatives within engineering or product development. Familiarity with AI/ML concepts and their applications in software development. Agile certifications such as CSM, SAFe, or PMP. Understanding of DevOps, CI/CD pipelines, and modern automation practices. Qualification : Bachelors degree in Computer Science, Engineering, or a related technical field

Manager Market Research Location: Pune, Maharashtra Function: Marketing Experience: 7 8 Years Education: MBA (preferred with Engineering background) or Degree in Economics / Statistics Job Summary: We are seeking a strategic and data-driven Manager Market Research to lead research initiatives that inform BiofuelCircle s growth in the bioenergy sector. This role will focus on identifying new geographic and product opportunities, assessing industrial demand and rural supply, and generating actionable insights to support decision-making across functions. Key Purpose of the Role: To build and lead a market research function that supports geographic expansion, product diversification, and strategic decision-making through in-depth data analysis, customer insight, and competitor benchmarking. Key Responsibilities: Market Research Industrial Demand & Rural Supply Conduct primary (qualitative) and secondary (quantitative) research on biomass availability and biofuel demand Maintain district- and taluka-level datasets across Indian states for all operational and target regions Research crop production, harvesting practices, residue availability, and alternate applications Analyze industrial clusters using biomass/coal and identify platform adoption enablers and barriers Market Intelligence & Analysis Identify new demand and supply markets or clusters Perform gap analyses against existing operations Conduct on-ground validations based on crop seasons and geographies Customer Insights & New Product Development Run exploratory studies to support new product development and product-market fit assessments Design and implement surveys, dipsticks, and focus groups to gather customer insights Competitor & Market Landscape Analysis Monitor competitors offerings and go-to-market strategies Track emerging trends across the bioenergy and cleantech sectors External Agency Management Draft research briefs in coordination with product and business teams Select appropriate methodologies and manage external research vendors Ensure research deliverables are on-time, cost-efficient, and actionable Team Building & Leadership Build and lead an in-house research team Drive research process governance and ensure alignment with strategic business needs Policy Framework & Strategic Support Contribute to state-wise policy analysis for new products and geography expansion Support business planning for growth and diversification initiatives Ideal Candidate Profile: Industry Background: Experience in Energy, Cleantech, E-Commerce, or B2B Industrial sectors is preferred Deep understanding of the Indian market landscape Technical Competencies: Strong analytical and conceptual thinking Skilled in transforming complex data into strategic insights Capable of connecting insights across cross-functional teams Project governance and stakeholder alignment skills Communication & Interpersonal Skills: Excellent verbal and written communication Able to engage with a broad spectrum of stakeholders from rural micro-businesses to multinational corporations Soft Skills: Confident, assertive, and proactive Analytical mindset with the ability to lead and mentor a team Opportunity: Join a pioneering company in the bio-energy sector, driving sustainable transformation across India. This role offers a unique opportunity to work on high-impact projects while collaborating with a mission-driven and innovative team. Supervision & Collaboration: Reports to: Head of Marketing Works closely with: Product, Operations, Sales, Policy, and Strategic Planning teams Qualification : MBA (preferred with Engineering background) or Degree in Economics / Statistics

Job Title: Relationship Manager Mid Market Location: Pune Function: Customer Experience Relationship Management Employee Type: Full-Time Experience Required: 1 3 Years Role Purpose As a Relationship Manager Mid Market, you will be responsible for managing the entire lifecycle of corporate clients in the mid-market segment for telecom services including Mobility, Fixed Line, and Data solutions. This role focuses on ensuring seamless service delivery, account growth, and customer satisfaction while strengthening Airtel s presence within client organizations. Key Responsibilities Customer Lifecycle Management Manage end-to-end service delivery for assigned corporate accounts, ensuring adherence to SLAs and TAT. Serve as the single point of contact for all client interactions, ensuring timely resolution and zero escalations. Conduct regular service camps, account reviews, and customer engagement activities to enhance brand visibility and retention. Revenue Growth & Churn Control Drive upselling and cross-selling of Airtel s telecom products and services across the customer lifecycle. Monitor account usage and proactively address churn risks to ensure account stickiness and revenue stability. Operational Excellence Ensure strict compliance with all business processes and service-level standards. Maintain accurate and updated account dossiers, track complaint levels, and promote digital adoption (e.g., e-bills, self-care platforms). Collections & Payment Efficiency Improve collection efficiency (0 60 days, 60 90 days) by ensuring timely payments and reducing suspense through virtual account management. Support clients in payment posting, billing queries, and reconciliation activities. Performance Monitoring Track and analyze corporate account performance across multiple telecom products and services. Promote digital enablement and virtualization through tools such as PFH, self-care portals, and paperless billing. Required Skills Strong analytical thinking and problem-solving ability. Proficiency in Microsoft Excel and financial modeling. High process orientation and attention to detail. Excellent verbal and written communication skills. Strong customer-centric approach and service mindset. Effective negotiation and stakeholder management. Qualifications Bachelor s degree in Engineering, Business Administration, or related field. MBA in Marketing or Operations is preferred. Work Experience 1 3 years of relevant experience in client servicing or relationship management, preferably in the telecom industry. Candidates with 2 7 years of telco experience can also be considered based on role fit. Qualification : Bachelors degree in Engineering, Business Administration, or related field

Job Title: Enablement Specialist Location: Pune, Maharashtra, India Travel: Up to 10% About BMC At BMC, trust is more than a word it s our way of working. We are an award-winning, inclusive, and dynamic workplace where diversity is celebrated and innovation thrives. Giving back to our communities is part of our culture, and we believe in helping every employee achieve balance, success, and personal growth. Your achievements will be recognized, your voice heard, and your individuality celebrated. We help our customers become Autonomous Digital Enterprises by empowering them with forward-thinking solutions and we never stop innovating. The Opportunity Join our BMC Academy team as an Enablement Specialist, where you'll play a key role in designing, developing, and delivering impactful training and enablement programs for our Customer Success organization. You'll collaborate with cross-functional teams, subject matter experts (SMEs), and stakeholders to build world-class enablement content that empowers teams to drive value and performance across the customer lifecycle. If you're passionate about adult learning, creative content development, and enabling others to succeed this is the role for you. Key Responsibilities Design and develop engaging enablement content such as Instructor-Led Trainings (ILTs), eLearning modules (WBTs), videos, infographics, playbooks, assessments, and more using instructional design best practices. Create training programs around onboarding, product/service offerings, strategic initiatives, and soft skills for Customer Success teams. Ensure consistent tone, messaging, and branding across all enablement materials. Partner with stakeholders, SMEs, and cross-functional teams (Product, Marketing, Sales Enablement) to gather inputs and align on enablement goals. Plan and facilitate live enablement sessions coordinate invites, run dry runs, host kickoff segments, and support participant engagement and Q&A. Use a Learning Management System (LMS) to manage learning content, assign courses and learning paths, and generate reports on participation and completion. What You ll Bring 3 4 years of experience in enablement, instructional design, or learning & development Strong understanding of adult learning principles and instructional design methodologies Experience creating diverse digital learning assets: presentations, videos, infographics, cheat sheets, playbooks, FAQs, and assessments Excellent written and verbal communication skills able to simplify complex topics and confidently present in live or virtual settings Proficiency in tools like MS Office, Canva, Camtasia, Articulate Rise & Storyline, and experience working with LMS platforms Skilled in video editing, content organization, multitasking, and collaborating with SMEs and cross-functional stakeholders A self-starter with a growth mindset, ready to take initiative and adapt to evolving needs Join over 6,000 talented professionals around the globe who are driving innovation Work in a culture that champions authenticity, inclusion, and continuous learning Be part of an organization that recognizes your unique contributions and potential Grow your skills through exposure to leading technologies and global best practices If you re excited about this role and BMC s mission, we encourage you to apply. We welcome diverse perspectives and believe they drive better outcomes for everyone. BMC is an equal opportunity employer committed to building a workplace that reflects the diversity of our communities.

Job Title: Senior Staff Software Engineer (Foundation) Company: Druva Location: Pune, India About Druva: Druva empowers organizations with cyber, data, and operational resilience through the Data Resiliency Cloud the industry s first and only SaaS solution at scale. Our platform simplifies data protection, streamlines governance, and provides unparalleled data visibility and insights, enabling customers to accelerate cloud adoption. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva eliminates complex infrastructure and management costs by delivering data resilience through a single platform spanning multiple geographies and cloud environments. About the Role: The Foundation team at Druva designs and develops a highly scalable, petabyte-scale distributed cloud file system built on AWS. This service-oriented system handles critical features such as file system metadata management, versioning, and eventual consistency using AWS services like S3, DynamoDB, and Kinesis. Beyond the core file storage engine which supports backup storage for all Druva products the team builds and maintains allied components like indexing engines, key-value stores, and big data pipelines to enable scalable search, analytics, and compliance capabilities. As a Senior Staff Software Engineer, you will collaborate closely with cross-functional teams, architects, and DevOps to define high-level and low-level designs (HLD/LLD) for advanced data security and management services. You will stay abreast of emerging trends in data security, platforms, technologies, and APIs, applying these insights to enhance existing features and develop new capabilities. You will also mentor and guide junior engineers, fostering a culture of high-quality, high-velocity software development. Key Skills & Experience: 5 to 7 years of experience building enterprise-grade software products. Expertise in designing and implementing SaaS solutions at scale. Proficiency in Python or Golang for software development. Deep knowledge and hands-on experience with cloud storage and data management systems. Proven experience building storage systems focused on securing and protecting data at scale, including managing data and metadata. Prior experience working on data protection products is highly desirable. Familiarity with cloud platforms such as AWS and Azure is a plus. Strong hands-on developer with excellent communication and collaboration skills. Ability to influence architecture, design, and implementation for timely delivery of business outcomes. Desirable: Strong written and verbal communication skills. Experience with Agile methodologies (Scrum). In-depth knowledge of AWS cloud technologies. Responsibilities: Collaborate with architects, developers, and DevOps to define HLD and LLD for data security and management services and features. Monitor and evaluate emerging trends in data security, management platforms, technologies, and APIs to refine and develop features. Lead the integration of data management tools and applications to enhance product quality and user experience. Promote best practices and principles of high-quality SaaS software development. Mentor and train junior engineers on data management, security principles, and agile development methodologies. Qualifications: Bachelor s or Master s degree in Computer Science, Engineering, or a related field (Advanced degree preferred). Qualification : Bachelors or Masters degree in Computer Science, Engineering, or a related field (Advanced degree preferred).

Job Title: Service Desk Specialist (Licensing / Order Management) Company: Druva Location: Pune, Maharashtra, India About Druva: Druva empowers organizations with cyber, data, and operational resilience through the Data Resiliency Cloud the industry s first and only SaaS solution at scale. Our platform simplifies data protection, streamlines governance, and delivers actionable insights to accelerate cloud adoption. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva eliminates infrastructure complexity and management costs, enabling data resilience across multiple geographies and clouds. About the Role: We are seeking a skilled Service Desk Specialist to join our Licensing and Order Management team. This role involves managing product licenses, troubleshooting customer issues, and coordinating with global sales and finance teams to ensure seamless customer entitlement and satisfaction. The ideal candidate is customer-focused, process-driven, and capable of multitasking efficiently in a dynamic environment. Desired Skills & Experience: 4+ years of experience in Service Desk or similar customer-facing roles, preferably within a product company. Excellent phone etiquette, with strong written and verbal communication skills. Proficiency in MS Office applications is a plus. Experience working with software licensing processes. Familiarity with Order-to-Cash processes is advantageous. Exposure to AWS cloud, backup, and storage technologies is a plus. Ability to multitask efficiently and adhere to defined processes. Experience in running scripts to extract data from various databases is desirable. Familiarity with Salesforce and Google Workspace applications is preferred. Key Responsibilities: Generate and deliver product licenses to Druva prospects, channel partners, and customers. Troubleshoot and resolve licensing-related customer issues. Collaborate with global Sales and Finance teams to resolve entitlement and billing discrepancies. Create Proof of Concept (POC) server instances on AWS following documented processes. Contribute to process design, optimization, and continuous improvement initiatives. Support retention of support contracts by delivering excellent customer service. Participate in customer experience improvement programs. Provide Service Desk coverage during assigned hours within a 24x5 operational framework. Proactively identify gaps, suggest improvements, and notify customers within defined SLAs. Manage proactive support queries and communicate updates spontaneously. If you thrive in a fast-paced, customer-focused environment and are passionate about driving operational excellence, Druva offers an exciting opportunity to be part of a global leader in data resilience.

Job Title: Technical Support Engineer Company: Druva Location: Pune, Maharashtra, India About Druva: Druva enables cyber, data, and operational resilience for organizations worldwide with the Data Resiliency Cloud the industry s first and only SaaS solution at scale. Druva simplifies data protection, streamlines governance, and delivers data insights, helping customers accelerate cloud adoption. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva eliminates complex infrastructure and management costs, delivering robust data resilience across multiple geographies and clouds. About the Role: Join Druva s Global Customer Support team, a group of highly skilled engineers dedicated to resolving complex technical issues and enhancing the customer experience. As a Technical Support Engineer, you ll be on the front lines of delivering exceptional support for Druva s innovative cloud-based data protection products. This role offers a dynamic and challenging environment where you ll develop your skills while directly impacting customer success and satisfaction. What You ll Do: Provide technical support for Druva s products as part of a 24x7x365 global support team. Collaborate with team members to troubleshoot and resolve complex technical issues. Analyze logs and exceptions to identify root causes and improve product usability and customer experience. Contribute to knowledge management by documenting solutions as Knowledge Base articles. Develop and implement productivity tools to tackle complex technical challenges. Escalate unresolved issues to appropriate teams while maintaining clear communication with customers at all levels. Follow established troubleshooting methodologies to diagnose, reproduce, and resolve issues. Engage in continuous learning through training and e-learning courses. Work closely with Quality Assurance and Engineering teams to identify, report, and resolve product defects. Utilize remote support tools and case management systems such as Salesforce, JIRA, and Zoom. Meet and exceed Service Level Agreements (SLAs) for all customer support channels. Who You Are: Minimum Qualifications: Bachelor s degree in a technical field or equivalent experience. 3+ years of relevant technical support or similar experience. Strong written and verbal communication skills. Good understanding of backup and recovery concepts, including disaster recovery, backup types, and replication. Experience with Operating Systems administration: Windows, Linux, Solaris, Unix. Familiarity with cloud infrastructure such as AWS, VMware Cloud, or other public cloud providers. Knowledge of server backup applications and troubleshooting security-related issues. Skilled in troubleshooting using tools like Wireshark, tcpdump, Procmon, Perfmon. Basic understanding of storage technologies (SCSI, SAN, iSCSI, NAS). Hands-on experience with VMware, Hyper-V, and Nutanix technologies. VMware Certified Professional (preferred). Nutanix Enterprise Administrator certification (preferred). Knowledge of backup and recovery for databases like Microsoft SQL and Oracle. Ability to troubleshoot integration issues between SaaS and on-premises applications. Experience creating customer-facing documentation. Experience with deployment and configuration is a plus. If you are passionate about customer success, technical problem-solving, and working with cutting-edge cloud technology, Druva offers an exciting environment where you can grow your career and make a tangible impact. Qualification : Bachelors degree in a technical field or equivalent experience.

Position: Product Delivery Engineer Location: Pune (Onsite/Hybrid) Type: Full-Time Department: Engineering Experience Level: Experienced About the Role We re looking for a Product Delivery Engineer who s passionate about solving complex problems and delivering high-impact software solutions. If you're eager to work across the full stack, thrive in a fast-paced environment, and want to build resilient, scalable products using modern cloud technologies this is the role for you. What You'll Be Doing Design and contribute to robust, scalable features on AWS and Azure cloud platforms. Implement critical end-to-end features that drive real value. Write high-quality, well-tested, maintainable code. Manage your own tasks, deadlines, and deliverables with minimal supervision. Collaborate across teams and tech stacks with a willingness to learn and adapt. Participate in code reviews, offer mentorship, and help elevate the team s technical bar. What You Bring to the Team Technical Skills Frontend: React.js, React Native, or Angular. Backend: Experience with one or more of Python, Java, Node.js, Golang, or C#. Familiarity with cloud platforms (AWS, Azure) and a strong interest in cloud-native development. Solid foundation in computer science fundamentals including: Data structures and algorithms Networking basics (TCP/IP, ports, firewalls) Database principles (schema design, indexing, optimization) Hands-on experience with relational and NoSQL databases like MySQL, SQL Server, DynamoDB, or Cosmos DB. While full-stack experience is preferred, we also welcome specialists with deep frontend or backend expertise. Soft Skills & Mindset A responsible, ownership-driven attitude toward features and deliverables. A natural leader and mentor who leads by example. Excellent communication and interpersonal skills. Ability to build trust and collaborate effectively with cross-functional teams. Enthusiastic about learning and applying agile software delivery best practices. Join us to build cutting-edge products that scale and grow alongside a team that values curiosity, craftsmanship, and collaboration.

Customer Success Specialist Location: Pune, India Experience: 2+ years Job Type: Full-Time (On-site, US Shift) About ProMobi Technologies ProMobi Technologies is a leading Enterprise SaaS company based in Pune, India. Their product portfolio includes Unified Endpoint Management (UEM), Push-to-Talk communication, Consumer Finance, and HaaS. A key product, Scalefusion, provides cloud-based MDM solutions trusted by startups and Fortune 500 companies alike. About the Role As a Customer Success Specialist for Scalefusion, you'll play a critical role in managing the post-sales customer lifecycle. You ll be the bridge between customers and internal teams, ensuring a smooth onboarding experience, driving product adoption, and ultimately maximizing customer satisfaction and retention. Key Responsibilities Relationship Management: Serve as the primary point of contact for customers, providing ongoing support and strategic guidance. Customer Onboarding & Training: Guide new customers through product setup, deliver training sessions, and ensure early success. Support & Troubleshooting: Address user issues, resolve product-related queries, and coordinate with tech teams when necessary. Usage Monitoring: Analyze product usage trends to detect problems early and suggest optimization strategies. Revenue Growth: Identify upsell and cross-sell opportunities aligned with customer goals. Customer Advocacy: Relay feedback and feature requests to internal teams, acting as the customer s voice. Retention: Drive customer engagement and loyalty through consistent communication and value delivery. What You Bring Education: Bachelor s degree in Business, Marketing, or related field (or equivalent experience). Experience: 1 2 years in a customer-facing role, ideally in Customer Success or Account Management. Communication: Excellent verbal and written communication skills, with the ability to simplify complex technical concepts. Tools: Familiarity with CRM and ticketing platforms like Hubspot or Jira. Mindset: Empathetic, proactive, customer-centric, and comfortable working in a target-driven, fast-paced SaaS environment. Availability: Willingness to work US business hours (India night shift) from the Pune office. Bonus Skills Experience in the SaaS industry Understanding of Customer Success practices and metrics Multilingual communication abilities Qualification : Bachelors degree in Business, Marketing, or related field (or equivalent experience)

Job Title: Product Specialist (Sales) Location: Pune, India Employment Type: Full-Time About the Role: We are looking for a Product Specialist (Sales) to drive the adoption and sales of scanO Air (AI Robot) within the dental industry. You will be a key player in educating customers, conducting product demos, and participating in on-the-ground sales efforts to promote our AI-powered products for clinics and hospitals. Key Responsibilities: Sales Execution: Lead the efforts to nurture and close leads for scanO Air and other scanO AI products. Drive adoption within the dental industry and ensure consistent revenue growth. Product Expertise: Develop and maintain an in-depth understanding of the scanO AI ecosystem (including scanO Air and scanO Engage). Stay updated on features, benefits, and potential applications to effectively address client needs. On-Ground Sales Efforts: Represent the company at dental conferences, seminars, and exhibitions to market the AI solutions to clinics and hospitals. Product Demos: Provide detailed product demos via Google Meet/Zoom for prospective customers, showcasing the features, benefits, and value of scanO products. Training & Education: Conduct training sessions for dental professionals and staff to ensure they understand the capabilities and advantages of the scanO AI products, driving enhanced usage and satisfaction. Market Research: Continuously monitor industry trends, competitor products, and advancements in dental technology. Provide valuable insights that will help shape the product strategy and positioning. Feedback Collection: Actively collect and analyze customer feedback to improve product features, enhance user experience, and inform future development. Required Skills and Qualifications: Sales Experience: Previous experience in sales within the healthcare, dental, or technology sector (AI products are a plus). Product Knowledge: Ability to quickly grasp and communicate the technical and practical aspects of AI-based products. Strong Communication: Excellent communication and presentation skills, particularly for delivering remote demos and interacting with both technical and non-technical stakeholders. Industry Knowledge: Familiarity with the dental industry and understanding of key challenges faced by dental professionals, clinics, and hospitals. Technical Aptitude: Comfortable learning and demonstrating AI-powered products and tools. Event Participation: Willingness to attend industry events, conferences, and trade shows to engage with potential clients and increase product awareness. Training Skills: Ability to conduct training sessions that enable end-users to maximize product adoption. Market Insight: Ability to stay on top of market trends and provide feedback that supports both sales and product development strategies. Impactful Work: Be part of a growing team and help drive the adoption of cutting-edge AI technology in the dental industry. Growth Opportunities: Work in a dynamic and innovative environment, offering opportunities for career development. Competitive Compensation: Attractive salary with potential bonuses tied to sales performance. Collaborative Team: Work with a motivated, mission-driven team focused on making a difference in dental care. If you are passionate about AI technology, sales, and the dental industry, and are excited about making a real impact, we would love to hear from you!

Minimum Qualifications: Bachelor s degree in Computer Science, a related technical field, or equivalent practical experience in cloud architecture engineering. 4 years of experience working with IT and mainframe technologies such as COBOL, PL/I, RPG, Assembler, JCL, VSAM files, CICS, DB2, IMS, etc. 4 years of experience in mainframe modernization. Hands-on experience with mainframe migration and modernization tools like Micro Focus, Astadia, mLogica, and experience in data migration from mainframes to modern databases. Preferred Qualifications: 4 years of experience in Java development, especially with the Spring Boot framework. Experience in leading and delivering multiple mainframe modernization projects using tools such as Micro Focus, mLogica, Astadia, Java, etc. Proven experience in leading the scoping, proposal development, and writing of Statements of Work (SOW) for mainframe modernization projects. Familiarity with DevOps practices, CI/CD pipelines, containerization, and cloud platforms. Knowledge of IT security best practices (e.g., encryption, certificates, key management). Experience with Cloud products such as Google Cloud Platform (GCP) or other similar cloud technologies. About the Role: As a Cloud Mainframe Modernization Consultant, you will guide customers through configuring, migrating, and deploying their mainframe systems to Google Cloud. In this role, you may travel to customer sites to deploy solutions and conduct workshops to educate and empower customers. You will also collaborate with product teams to drive the development of Google Cloud products and features. As part of Google Cloud, you will work with some of our most important customers, supporting their implementation of Google Cloud products. This includes providing architecture guidance, best practices, data migration assistance, capacity planning, implementation, troubleshooting, monitoring, and more. Google Cloud accelerates every organization s ability to digitally transform its business and industry. We provide enterprise-grade solutions leveraging Google s cutting-edge technology, tools that help developers build more sustainably, and trusted partnerships with customers in over 200 countries and territories, solving their most critical business problems. Responsibilities: Serve as a trusted technical advisor to customers, solving complex Cloud Mainframe migration challenges. Create and deliver best practices recommendations, tutorials, blog articles, sample code, and technical presentations tailored to various business and technical stakeholders. Utilize a range of modernization tools and products to modernize mainframe systems. Assist customers in designing migration architectures and estimating total operating costs. Lead the delivery of complex mainframe migration projects, providing technical governance, leading teams, and ensuring project success through teamwork and collaboration. Qualification : Bachelors degree in Computer Science, a related technical field, or equivalent practical experience in cloud architecture engineering.

SAP Hybris Commerce Consultant/Developer Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your Role and Responsibilities As a Consultant/Developer, you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries. Your primary responsibilities include: Work in an Agile environment (with Product Owners, Requirement Managers, Developers, QA) to define requirements and design the solution, depending on the project. Participate in the software design, software development, and package implementation using industry standard platforms of SAP Hybris Commerce. Interfaces with system integrators and IT engineers on projects to ensure proper adherence to SDLC and platform integrity. Ensures software developed is held to high quality standards through code and design reviews. Become an integral part in providing Hybris Solutions to B2B and B2C customers. Required Education Bachelor's Degree Preferred Education Master's Degree Required Technical and Professional Expertise Minimum 4 to 5 years of experience in IT Industry in the SAP Hybris Commerce. Expertise with 5+ years in Java, Advance Java, Spring Framework, Java Script. Proficient in Hybris Commerce experience with 8+ years experience along with Hybris Commerce Implementation Project. Portfolio of previous work must be presented incorporating UI designs and/or sketches that demonstrate an understanding of wireframing, interaction design, visual design and design best practices. Preferred Technical and Professional Experience Proven Soft skills in written and verbal. You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies. Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work. Qualification : Bachelor's Degree

Job Overview: We are looking for a Customer Success Specialist (CSS) to join our team. In this role, you will be responsible for ensuring customer satisfaction throughout the post-sales lifecycle, focusing on customer adoption, support, program optimization, and expansion. The CSS will closely align with customers business objectives, ensuring that our solutions help them achieve their strategic goals. This role requires strong relationship-building skills, an analytical mindset, and the ability to collaborate effectively with cross-functional teams. Key Responsibilities: Onboarding Support: Collaborate with the Sales Team to ensure smooth onboarding for customers, facilitating a seamless go-live process and introducing them to the product. Ensure that customers understand the value and functionality of the solution from the start. Customer Experience Design: Work with customers to design tailored Customer Experience programs that align with the product capabilities and their strategic business goals. This ensures ongoing value and fosters long-term customer satisfaction and growth. Account Escalations & Support: Address customer issues promptly, whether they arise from alerts, red flags, or direct customer inquiries. Ensure timely resolution of critical issues or overdue support tickets to maintain customer satisfaction. Customer Renewals & Growth: Proactively identify and prioritize resources based on perceived risk, growth potential, strategic value, and the renewal timeline. Support customers to ensure their continued use of our solutions and increase renewal rates. Customer Adoption Monitoring: Monitor adoption rates for assigned accounts, providing insights to customers about their usage patterns. Share valuable feedback with the Sales and Marketing teams to inform customer success strategies. Collaboration with Marketing Team: Work closely with the Marketing team to build customer testimonials, case studies, and referrals, showcasing the value of our solutions and expanding our customer base. Periodic Health Checks: Conduct regular health checks for key accounts to monitor progress and resolve potential issues early. Ensure no last-minute surprises and that customers are consistently satisfied with the product. Contribute to Company Growth: Actively contribute to company goals, growth, and profitability by providing insights into customer success metrics and playing a key role in strategic decision-making. Key Requirements: Customer Understanding: Strong ability to understand customer requirements and guide them towards identifying financial success metrics and KPIs for their business. Data-Driven: Comfortable working with data and committed to driving a consistent engagement process that is measurable and repeatable. Fast-Paced Culture: Ability to thrive in an entrepreneurial, results-driven environment, handling multiple accounts and tasks efficiently. Interpersonal Skills: Excellent interpersonal skills to build and maintain strong customer relationships and communicate effectively with various stakeholders. Creative Problem-Solving: A creative thinker who can troubleshoot and resolve customer issues swiftly and effectively. Communication Skills: Strong verbal and written communication skills, with the ability to present ideas and solutions clearly. Organizational Skills: Extremely well-organized and analytical, capable of managing multiple projects while working under pressure. Teamwork & Independence: A proactive individual contributor who is also a strong team player, collaborating effectively with other departments and teams. Basic Technical Understanding: Ability to grasp and communicate basic technical concepts to customers, enabling them to make informed decisions. Shift Flexibility: Willingness to work in US/UK shifts as required by the business, to ensure customer needs are met across time zones. Preferred Skills: Experience with Customer Success Tools: Familiarity with customer success platforms like Salesforce, Zendesk, or similar tools is a plus. CRM Knowledge: Experience managing customer relationships and tracking customer satisfaction metrics using CRM tools. Impactful Work: Play a key role in customer satisfaction and retention while helping customers derive maximum value from our products. Collaborative Environment: Work with a dynamic and passionate team focused on delivering top-notch customer service. Growth Opportunities: Be part of a fast-growing company, where there are plenty of opportunities to learn and grow your career in customer success. If you're passionate about ensuring customers succeed, love problem-solving, and are eager to work with a diverse team, we want to hear from you! Apply now to join our team as a Customer Success Specialist and help us drive customer satisfaction and success.

Role Overview We are seeking an experienced Manager, Documentation to lead our technical writing team. You will be responsible for creating and managing high-quality product documentation that enhances user experience, product adoption, and internal support. This role involves close collaboration with Product Management, Engineering, Customer Success, and UX teams to develop clear, engaging, and accessible documentation. If you have a passion for technical writing, AI-driven technology, and impactful documentation, we d love to hear from you! Key Responsibilities Lead, mentor, and develop a team of technical writers. Define and execute a documentation strategy aligned with product roadmaps and customer needs. Oversee the full documentation lifecycle, from planning to publishing and maintenance. Establish and enforce best practices, style guides, and documentation standards. Collaborate cross-functionally to ensure documentation meets user needs. Gather and integrate feedback for continuous improvement. Ensure timely delivery of clear, concise, and well-structured content. About You 12+ years of experience in technical writing, documentation, or content development in an IT environment. 2+ years of leadership experience managing documentation teams. Expertise in SaaS product documentation, API documentation, and enterprise software content. Proficiency in documentation tools and content management systems. Experience developing and implementing documentation style guides. Excellent writing, editing, and communication skills with strong attention to detail. Technical understanding of data, analytics, and enterprise technology solutions. At Aera Technology, we offer: Competitive salary and stock options Comprehensive insurance and paid time off Professional development programs and leadership training A flexible working environment supporting work-life balance Equal Opportunity Employer Aera Technology is committed to diversity and inclusion. We welcome applicants of all backgrounds, ensuring fair consideration regardless of race, gender, age, disability, veteran status, or any other protected characteristic. Join us and help shape the future of Decision Intelligence!