Product Analyst Jobs in Gurgaon

Position: Market Research Analyst Location: Gurugram Experience: 2 5 Years Qualification: Any Graduate Working Days: 5 Days per Week Working Hours: 9 Hours per Day Job Overview: We are seeking an analytical and detail-oriented Market Research Analyst to support strategic decision-making by delivering actionable insights through market analysis, competitor research, data interpretation, and revenue optimization. The ideal candidate will have a strong grasp of research tools, excellent data handling capabilities, and a strategic mindset to support business growth. Key Responsibilities: Primary & Secondary Research Conduct in-depth primary and secondary research to gather insights on industry trends, consumer behavior, and market opportunities. Campaign & Data Analysis Analyze performance metrics from email marketing campaigns using Excel and Google Analytics. Track KPIs like open rates, click-through rates, and conversions. Segment audiences for personalized marketing and extract data-driven insights to enhance ROI. Competitor & Market Analysis Perform comprehensive competitor analysis, including product offerings, pricing, customer reviews, and market positioning. Use tools like SWOT analysis, market segmentation, and trend forecasting to inform strategic direction. Business Development Identify and assess new market opportunities, potential partnerships, and emerging trends to support the business development team. Contact Discovery Leverage tools like Hoovers, ZoomInfo, Lusha, LinkedIn Sales Navigator, Apollo, and more to identify and verify contact information for potential leads. Data Management Manage, cleanse, and validate datasets using Excel functions (VLOOKUP, Pivot Tables, etc.) to ensure data accuracy and relevance. Revenue Analysis Analyze revenue streams and apply market intelligence to support financial growth. Identify key performance drivers and align strategies to boost profitability. Cross-functional Collaboration Partner with marketing, sales, and strategy teams to align research efforts with business goals. Regulatory Awareness Monitor and analyze regulatory and policy changes impacting industry operations and business opportunities. Key Skills & Qualifications: Strong analytical and critical thinking skills. Hands-on experience with Excel, Google Analytics, and research platforms. Ability to manage, clean, and interpret large data sets. Familiarity with contact discovery tools and LinkedIn Sales Navigator. Working knowledge of market segmentation, competitor tracking, and KPI analysis. Excellent communication skills and cross-functional collaboration abilities. Highly organized with keen attention to detail. Qualification : Any Graduate and above

Product Analyst - Team Lead (Risk) Location: Gurugram, Haryana (On-site) Company: Paytm India s Leading Mobile Payments & Financial Services Platform About Paytm Paytm is India s pioneer in mobile payments and financial services distribution, transforming commerce for millions of small businesses. Our mission is to empower half a billion Indians by bringing them into the mainstream economy using innovative technology. About the Team The Credit Risk Product Team plays a critical role in lending by developing efficient, scalable, and compliant risk assessment models. The team partners with data scientists, engineers, and business stakeholders to refine underwriting processes through advanced analytics and machine learning optimizing loan performance and minimizing defaults. Role Overview We are looking for a detail-oriented Product Analyst to lead credit risk initiatives. In this role, you will implement and optimize credit risk policies while ensuring compliance with regulatory requirements. You will work closely with data scientists, product managers, and credit teams to enhance underwriting models and risk decision frameworks. Key Responsibilities Analyze credit risk across multiple credit products, such as credit cards, merchant loans, and personal loans. Collaborate with business teams to understand and implement credit risk policies on the platform. Monitor and evaluate the performance of risk policies; provide actionable feedback to Product and Policy teams. Leverage alternative data sources, machine learning models, and traditional credit assessments to improve risk evaluation. Conduct testing, scenario analysis, and policy resilience measurement. Track key risk indicators (KRIs) and generate insights for management. Ensure compliance with regulatory guidelines and internal risk frameworks. Work with product and technology teams to embed risk-based decision-making into lending workflows. Qualifications 1 2 years of relevant experience, preferably in fintech or banking. Strong proficiency in SQL and Python for data analysis and manipulation. Basic understanding of APIs and streaming platforms like Kafka is a plus. Excellent analytical, problem-solving, and communication skills. Ability to thrive in a fast-paced, dynamic environment and collaborate cross-functionally. Educational background: B.Tech from reputed institutes like NIT, BITS, or equivalent. Be part of India s largest fintech lending ecosystem with 500+ million users and 21+ million merchants. Work in a fun, energetic environment designed to help you reach your full career potential. Unique opportunity to shape India s largest digital lending story and drive financial inclusion.

Associate, Technical Application Support (Customer Excellence Analyst) Location: Gurgaon, India Department: Operations Group Grade Level: 07 Job ID: 315830 Company: S&P Global Market Intelligence Overview As a Customer Excellence Analyst on the KY3P platform support team, you ll serve as a critical liaison between clients and S&P Global s internal operations. You'll support onboarding, training, issue resolution, and product adoption for major financial institutions using KY3P a platform that simplifies third-party risk management and due diligence. Key Responsibilities Act as the main point of contact during client onboarding and beyond. Ensure excellent customer service by resolving issues, answering queries, and meeting SLAs. Deliver training sessions and product demonstrations to promote platform engagement. Analyze client feedback and collaborate with internal teams to improve platform experience. Support data validation and integrity checks in coordination with business partners. Track and escalate bugs, feature requests, and product enhancement ideas. Stay current on regulatory trends and how they impact platform usage. Qualifications Education: Bachelor s degree (any field). Experience: 0 2 years (client service experience preferred). Strong communication skills with a client-focused mindset. Ability to multitask and collaborate across departments. Analytical mindset and a willingness to learn product and industry knowledge. What You ll Gain Experience supporting global banks and major financial clients. Hands-on training on industry platforms, regulations, and client management. Access to internal development programs and a strong career growth trajectory. Benefits & Culture at S&P Global Health & wellness coverage Flexible time off and family-friendly policies Learning & development resources Competitive compensation and long-term financial planning tools A global, diverse team built on values of Integrity, Discovery, and Partnership Qualification : Bachelors degree (any field).

Product Manager Location: Gurugram, India Type: Full-Time Experience: 2 5 Years Category: Product Management About Investwell Investwell (Excel Net Solutions Pvt. Ltd.) is India s leading enterprise software provider for financial advisors. Our SaaS platform empowers top financial planners to help millions of Indians achieve their investment goals. From enabling portfolio rebalancing to handling large-scale transactions daily, our tools drive better financial decision-making. If you re excited about building solutions that shape the future of investing, this is the place for you. Role Overview We are looking for a strategic and user-focused Product Manager to join our growing team. You will be responsible for defining product strategy, leading cross-functional initiatives, and shaping the roadmap for key modules of our fintech platform. This is a great opportunity for someone with strong analytical skills, a passion for solving real-world financial problems, and experience managing SaaS products. Key Responsibilities User Advocacy: Deeply understand and represent user needs throughout the product lifecycle. Strategy & Roadmapping: Define and evolve strategy for core product modules, ensuring alignment with company vision. Product Vision: Craft a compelling product vision and rally stakeholders around it. Prioritization & Execution: Prioritize features based on user feedback, business impact, and technical feasibility. Collaborate closely with product owners and engineering teams to drive execution. Market Analysis: Monitor the competitive landscape, track industry trends, and gather actionable customer feedback. Lifecycle Ownership: Own the product lifecycle from ideation to launch, iteration, and end-of-life decisions. Required Experience & Skills 2 5 years of core Product Management experience, preferably in a fintech or SaaS environment. Solid understanding of agile methodologies and product lifecycle management. Proficiency in product management tools such as JIRA, Trello, or Asana. Strong analytical, research, and documentation skills. Demonstrated ability to think strategically, make data-informed decisions, and manage competing priorities. Excellent communication and stakeholder management skills. Bachelor s degree in Engineering (B.Tech/BE) or equivalent professional experience. Perks & Benefits 5-day work week with flexible hours. Free group medical insurance (coverage up to 3 Lakhs) for all permanent employees. Complimentary financial planning consultations with certified professionals. Personalized guidance to begin and improve your own investment journey. A collaborative and high-growth work culture with regular team events and learning opportunities. At Investwell, you ll get to lead products that directly impact the financial well-being of millions. You'll collaborate with talented developers, designers, and stakeholders in a culture that encourages ownership, innovation, and continuous learning. Qualification : Bachelors degree in Engineering (B.Tech/BE) or equivalent professional experience.

Quality Assurance (QA) Engineer Location: Gurugram, India Type: Full-Time Experience: 2 5 Years Category: Technology / Quality Assurance About Investwell Investwell (Excel Net Solutions Pvt. Ltd.) is the leading enterprise software provider for financial planners in India. Our platform powers the top financial advisors in the country, enabling them to manage and optimize millions of investment transactions daily. If you want to help revolutionize how millions invest, join us to build the future of financial planning. Role Overview We are seeking a skilled Quality Assurance Engineer to join our tech team. You will own the quality of our software products by designing, developing, and executing test plans and automated test scripts, ensuring our fintech platform remains robust, reliable, and user-friendly. Key Responsibilities Understand user requirements and translate them into detailed test cases and scenarios. Develop, maintain, and execute automated test scripts using tools like Selenium, JMeter, PhantomJS, Jasmine, and JUnit. Perform manual testing for exploratory and regression testing. Collaborate closely with product owners, developers, and business analysts to clarify requirements and ensure thorough testing coverage. Identify, document, and track defects using issue-tracking tools. Contribute to the improvement of testing processes and test automation strategies. Monitor and analyze product quality metrics to ensure continuous improvement. Required Experience & Skills Bachelor s degree in Computer Science or related field, or equivalent professional experience. 2 5 years of experience in quality assurance and software testing, preferably in a fintech environment. Strong hands-on experience with test automation tools such as Selenium, JMeter, PhantomJS, Jasmine, and JUnit. Proficiency in manual testing methodologies, including functional, regression, and exploratory testing. Familiarity with Agile development methodologies and test lifecycle management. Experience with bug tracking and test management tools. Good problem-solving skills and attention to detail. Excellent communication skills and ability to work collaboratively in a remote or office setting. Perks & Benefits 5-day workweek with flexible timings and regular team-building activities. Group medical insurance for permanent employees covering up to 3 Lakhs. Access to free financial planning consultations tailored to your personal life stage. Support and guidance for starting or enhancing your personal investment journey. Join a dynamic team where your contributions directly impact how millions of people plan their financial futures. Grow your skills in a supportive environment that values innovation, ownership, and collaboration. Qualification : Bachelors degree in Computer Science or related field, or equivalent professional experience.

Senior Product Manager Location: Gurugram, India Job Type: Full-Time Category: Product Management About Investwell Investwell (Excel Net Solutions Pvt. Ltd.) is a leader in enterprise software for financial planners in India. We partner with top financial advisors to enable prudent financial planning for millions. Our product suite helps advisors rebalance investments, execute lakhs of transactions daily, and ensure clients meet their financial goals. Join us to be part of a company revolutionizing how millions invest. Key Responsibilities Understand and represent user needs effectively across product teams. Develop and continuously improve strategy for core product modules. Assess key problems the product solves and drive the product roadmap and lifecycle. Define a compelling vision for the product and align stakeholders around it. Prioritize features and capabilities in collaboration with product owners and cross-functional teams. Monitor market trends, gather customer feedback, and perform competitive analysis to inform product decisions. Lead large-scale product initiatives, ensuring alignment with business goals and customer needs. Required Experience & Skills Minimum 5 years of core Product Management experience, preferably in fintech. Proven success managing complex, large-scale product initiatives focused on financial transactions and multi-asset integrations. Strong technical acumen and ability to collaborate closely with engineering teams to deliver seamless user experiences. Exceptional analytical skills, adept at translating data into actionable insights. Excellent communication and stakeholder management skills. Experience working in fast-paced, agile development environments. Perks & Benefits 5-day workweek with flexible working hours and regular office events. Group medical insurance coverage up to 3 lakh for all permanent employees. Complimentary financial planning consultations tailored to your life stage. Support and guidance for starting or advancing your personal investment journey.

Job Title: Senior Software Developer (Java) Location: Gurugram, India Experience Required: 3+ Years Job Type: Full-Time | Permanent About G+D Giesecke+Devrient (G+D) has been a trusted global technology leader for over 170 years, making the world safer through innovative security solutions in Digital Security, Financial Platforms, and Currency Technology. Partnering with central banks, commercial banks, and cash-in-transit (CIT) companies worldwide, G+D leads the market in advanced currency management and digital payment solutions. Role Overview: As a Senior Software Developer (Java), you will play a key role in advancing the Compass Cash Center product our leading cash center workflow solution that digitizes cash management processes globally. You will focus on developing and testing enterprise-level financial software, primarily using Java technologies like Spring Boot microservices and Hibernate ORM. Collaborate with an international agile team based in India and Germany to build scalable, high-quality software solutions. Key Responsibilities: Design, develop, and unit test Java components for enterprise financial applications. Integrate your components with those developed by teammates to deliver seamless solutions. Troubleshoot and resolve technical issues throughout the development lifecycle. Collaborate closely with system testers, support specialists, and business analysts. Develop proof of concepts to validate design ideas and technical feasibility. Actively contribute as a Scrum team member to meet sprint goals and improve development processes. Provide accurate effort estimates for assigned tasks. Maintain high code quality and adhere to development standards. Work cross-functionally with teams in Gurugram and Munich. Required Skills & Qualifications: Bachelor s degree in Computer Science or related field. Minimum 3 years of hands-on experience with Java technologies and frameworks, including Spring Boot, Hibernate, and RESTful services. Strong understanding of object-oriented design, analysis, and development principles. Experience working with J2EE Application Servers such as WebSphere or JBoss. Proficiency in Hibernate ORM for database management. Solid experience with RDBMS like Oracle and SQL Server. Familiarity with version control tools including GIT, GitHub Copilot, and Azure DevOps. Experience using IDEs such as IntelliJ IDEA or Eclipse. Excellent debugging, troubleshooting, and problem-solving skills. Strong written and verbal communication skills in English. At G+D, our people are our greatest asset. We offer a diverse, inclusive, and inspiring work environment where professionalism and human values go hand in hand. Your work will directly contribute to securing billions of lives globally. Enjoy competitive benefits, international collaboration, and meaningful projects that make a difference. Qualification : Bachelors degree in Computer Science or related field.

Job Title: Software Architect C# .NET Location: Gurugram, India Job Type: Full-Time | Permanent About G+D For over 170 years, Giesecke+Devrient (G+D) has been a trusted global partner, delivering advanced SecurityTech solutions that make the lives of billions safer. With expertise across Digital Security, Financial Platforms, and Currency Technology, G+D empowers central banks, enterprises, and governments worldwide. Join us to shape the future of secure payments and cash management. Role Summary As a Software Architect (C#/.NET), you will lead the architecture and technical evolution of Compass Cash Center the market-leading cash center workflow platform used globally by banks and cash-in-transit businesses. You will define and implement multi-tier enterprise software architectures, collaborate closely with cross-functional teams in India and Germany, and ensure high-quality, scalable, secure solutions. Key Responsibilities Analyze and understand functional and non-functional product requirements to deliver feasible, high-quality solutions. Define and maintain the overall product architecture alongside fellow architects, ensuring alignment with organizational goals and technology roadmaps. Collaborate with product management, engineering, and business analysts to steer product development direction. Provide technical leadership and guidance to Scrum development and test teams, mapping requirements to design and implementation. Assist in designing solutions during customer projects, reviewing architecture and providing technical input. Investigate and recommend new technologies, tools, and standards consistent with corporate strategies. Maintain architecture, design, and coding standards to ensure best practices and consistency across deliverables. Ensure solutions meet performance, scalability, security, usability, and maintainability requirements. Develop proof of concepts (PoCs) to validate design choices and assess risks. Lead technical reviews, maintain software quality, and resolve complex development challenges. Contribute to continuous process improvement and foster a culture of professionalism. Required Skills & Qualifications Bachelor s or Master s Degree in Computer Science or related discipline. 10+ years of professional experience with C# and .NET Frameworks. 5+ years experience with modern web frameworks such as Angular, ASP.NET, or Blazor. Deep knowledge of software architecture, design patterns, and distributed multi-tier applications. Extensive experience with Web Services (SOAP, REST), and security frameworks (OAuth2, OpenID Connect). Proficiency in unit and integration testing methodologies and tools. Experience with version control (Git), CI/CD pipelines (Azure DevOps), and tools like GitHub Copilot. Strong collaboration skills with experience in multicultural and cross-site teams. Familiarity with RDBMS/ORM technologies such as Oracle, SQL Server, and SQL optimization. Bonus: Knowledge of TypeScript, Python, and Java frameworks is advantageous. Passionate about delivering high-quality, maintainable software in Agile environments. At G+D, our greatest asset is our people. We foster an inclusive, diverse environment that values professionalism and human values. Join a global leader where your work will impact billions by securing the world s currencies and digital transactions. Enjoy professional growth, international collaboration, and the pride of contributing to a mission that matters. Qualification : Bachelors or Masters Degree in Computer Science or related discipline.

Job Title: Software Architect (Java) Location: Gurugram, India Job Type: Full-Time | Permanent About G+D For over 170 years, Giesecke+Devrient (G+D) has been a global leader in SecurityTech, delivering trusted solutions in Digital Security, Financial Platforms, and Currency Technology. Our innovative products help secure physical and digital currencies worldwide. Join us in shaping the future of secure payments and cash management. Role Summary As a Software Architect (Java), you'll lead the architectural design and evolution of Compass Cash Center, our market-leading cash center workflow platform used globally by central banks, commercial banks, and cash-in-transit businesses. You'll drive the design and implementation of enterprise-grade Java solutions with a focus on Spring Boot microservices and Hibernate ORM. Collaborating closely with international cross-site teams, you'll guide technical decisions and ensure high software quality. Key Responsibilities Deeply understand functional and non-functional requirements to deliver high-quality, scalable, and maintainable solutions. Define and maintain the product s overall architecture in collaboration with architects and teams based in Gurugram and Munich. Collaborate with product management, engineering, and business analysts to shape the product roadmap and technical strategy. Provide technical leadership and mentorship to Scrum development and test teams, ensuring proper mapping of requirements to architecture and design. Assist in customer projects by reviewing solution designs and providing expert technical advice. Investigate new technologies, tools, and standards aligned with organizational roadmaps. Maintain architecture, coding standards, and best practices to ensure consistency and quality. Ensure solutions meet performance, scalability, security, usability, and maintainability standards. Develop proof of concepts (PoCs) to validate design assumptions and evaluate risks. Lead code reviews, uphold high software quality, and troubleshoot complex technical issues. Participate in continuous process improvement initiatives and foster a culture of professionalism and innovation. Required Skills & Qualifications Bachelor s or Master s Degree in Computer Science or related field. 10+ years of experience with Java frameworks and tools, particularly in enterprise environments. 8+ years of experience with the Spring Framework and deployment to application servers such as Wildfly or WebSphere. Strong background in software architecture, object-oriented analysis, design, and development of multi-tier distributed applications. Extensive experience with design patterns, component-based web frameworks (Wicket, Angular, Blazor), web services (SOAP, REST), messaging systems (JMS, ActiveMQ, IBM MQ), and SOA. Solid knowledge of unit and integration testing concepts and frameworks. Proficient with version control systems (Git), CI/CD pipelines (Azure DevOps), and tools like GitHub Copilot. 5+ years experience with RDBMS (Oracle, SQL Server) and ORM technologies (JPA, Hibernate), including SQL optimization. Experience with Agile software development methodologies. Excellent written and verbal communication skills; experience working in international, multicultural teams. Bonus skills: familiarity with C#/.NET and Python ecosystems. At G+D, our most valuable asset is our people. We offer a diverse, inclusive, and professional environment that inspires innovation and continuous learning. By joining us, you ll contribute to securing billions of people worldwide, working alongside talented colleagues across the globe. Your work will have a meaningful impact on the future of payments and security technologies. Qualification : Bachelors or Masters Degree in Computer Science or related field.

Job Title: Product Designer II UI/UX Location: Gurugram, Haryana (Onsite, 5 days/week) Working Hours: 12 PM 9 PM IST Experience: 2 4 Years | Department: Product & Design Employment Type: Full-Time About Spyne At Spyne, we are transforming how cars are marketed and sold using the power of Generative AI. What began as a bold idea to automate automotive visuals has evolved into a full-stack AI-first automotive retail ecosystem. Backed by $16M in Series A funding from top investors like Vertex Ventures and Accel, we re rapidly expanding across US and EU markets with our industry-first AI products, including Studio AI and Retail AI. Over the past 15 months, we ve experienced 5X revenue growth, with ambitious plans to scale 3 4X more this year. Now, we re leading the next wave of GenAI innovation, building AI-powered tools for sourcing, pricing, 360 imaging, CRM, and Agentic AI for dealerships. About the Role: Product Designer (UI/UX) We re looking for a talented and passionate Product Designer II to join our dynamic Product & Design team. This role is perfect for someone who wants to blend design thinking with cutting-edge AI, AR, and VR technologies to create impactful, user-first experiences for our global automotive partners. You ll play a pivotal role in shaping intuitive digital products, owning the design process end-to-end, and influencing the future of automotive retail. What You ll Do Lead UI/UX Design: Design end-to-end user experiences with intuitive, accessible, and visually compelling interfaces. Build for Emerging Tech: Design for AI, AR, and VR integrations in products that push boundaries and redefine user engagement. Create & Iterate: Develop wireframes, user flows, high-fidelity prototypes, and final visual assets using tools like Figma. Collaborate Cross-Functionally: Work closely with Product Managers, Engineers, and Data Analysts to translate ideas into functional, user-centric solutions. Align Design with Business Goals: Ensure design strategy meets key product and user outcomes. Leverage Data for Design Decisions: Analyze user behavior, feedback, and market trends to iterate effectively. Contribute to Design Systems: Build, scale, and maintain reusable components and design guidelines. Stay Ahead of Trends: Continuously explore emerging tools, patterns, and technologies in design and AI. What You ll Bring Experience & Education Bachelor s degree in Design, Human-Computer Interaction, or a related field 2 4 years of hands-on UI/UX design experience, preferably in a B2B SaaS environment Technical Skills Proficiency in tools like Figma, Sketch, and Adobe Creative Suite Experience designing for AI or automation-driven products is a strong plus Knowledge of AR/VR design principles and ability to create user flows for immersive experiences Familiarity with component-based UI systems and responsive design Soft Skills Strong problem-solving and analytical mindset Excellent communication and collaboration skills across technical and non-technical teams Detail-oriented with a user-first approach to design Comfortable working in fast-paced, iterative, and agile teams At Spyne, we go beyond just offering a job we offer a chance to create real impact in a high-growth AI startup. What You ll Love: Performance-Driven Growth: High-impact role with rapid career progression Health & Life Insurance: Comprehensive GMC, GPA, and GTLI coverage Learning & Development: Access to LinkedIn Learning, mentorship, and AI-driven projects Office-First Culture: Collaborate, learn, and build alongside a high-energy team Diverse & Inclusive Environment: One of the best male-female ratios in AI tech Be Part of the Future of Automotive AI If you re passionate about designing next-gen digital experiences and want to be part of a fast-moving, innovation-driven team, we d love to hear from you. Apply now and help shape the visual future of automotive retail. Qualification : Bachelors degree in Design, Human-Computer Interaction, or a related field

Job Title: Senior Data Engineer Location: Gurugram, Haryana, India Company: Builder.ai About Builder.ai At Builder.ai, we re transforming software development so that anyone regardless of technical expertise or budget can bring their software ideas to life. From startups to global enterprises like BBC, Makro, and Pepsi, we ve empowered thousands of customers around the world. With over $450M in Series D funding, including backing from Microsoft and QIA, and recognition from Fast Company as one of 2023 s Most Innovative Companies in AI, we are scaling rapidly and redefining what s possible in software and AI. Life at Builder.ai We believe in experimentation, ownership, and constant improvement. Our team of 800+ is spread across the globe but united by our shared HEARTT values: Heart, Entrepreneurship, Accountability, Respect, Trust, and Transparency. We reward your skills with: Stock options in a hyper-growth company International offsites Unlimited learning opportunities A culture that values diversity, innovation, and impact About the Role As a Senior Data Engineer, you'll be a foundational part of our growing Data & Analytics team. We're not just building pipelines we're engineering the data backbone for an entire platform that powers AI-driven software creation, operational intelligence, and customer solutions. This role will focus on building robust, scalable, and efficient data systems, and working with Data Scientists, Analysts, and Software Engineers to ensure our data infrastructure is best-in-class. What You ll Be Doing Own and operate end-to-end data pipelines across critical business domains Optimize compute, storage, and query performance using modern big data technologies Manage and evolve our CI/CD workflows and data infrastructure Improve data accuracy, integrity, and reliability for mission-critical datasets Collaborate with cross-functional teams (Analytics, AI, Product) to deliver business value Drive best practices in data engineering, architecture, and tooling Lead projects independently while clearly communicating with stakeholders on timelines and expectations Mentor junior data engineers and contribute to a strong data culture Must-Have Experience: Expert in ETL orchestration tools (e.g., Dagster, Airflow, Luigi) Proficient in SQL databases (e.g., Snowflake, PostgreSQL) Deep understanding of big data systems (e.g., Spark, Hadoop, Hive) Strong programming in Python Experience with DBT and data modeling best practices Deep experience with cloud platforms (especially Azure) Familiarity with streaming data systems (e.g., Kafka, Kinesis) Exposure to MLOps and experience delivering clean, usable datasets to AI/ML teams Experience with CI/CD and Agile environments Nice to Have: Background in ML infrastructure or knowledge graphs Experience working in product-led B2B/SaaS organizations Contributions to open-source data tools What You ll Get Quarterly discretionary performance pay Stock options in a $450M-funded scale-up 24 days annual leave + public holidays 2 Builder Family Days + Christmas/New Year break Fully covered private medical insurance Free lunch at our Gurugram HQ Referral bonus scheme Trips abroad and global collaboration Why You Should Join If you re ready to build world-class data systems that power AI at scale, and want to help shape how software will be built in the future this is your moment. Apply today and transform the way software is created one data pipeline at a time.

Job Title: Product Solutions Associate - Technical Support Location: Gurgaon, India Job Type: Full-Time Experience Level: 2 - 4 Years About the Role We are seeking a motivated and detail-oriented Product Solutions Associate to join our dynamic team. In this role, you will be instrumental in supporting client relationships by providing technical expertise, understanding customer needs, and ensuring they maximize the value of our product solutions. You will collaborate with various internal teams to ensure a smooth onboarding process, address technical inquiries, and continuously improve customer satisfaction. Key Responsibilities 1. Support Strategic Account Plans Assist in gathering and analyzing customer data to understand their business requirements, technical landscapes, and objectives. Contribute to the development of account growth strategies by identifying potential areas for product adoption and expansion. Collaborate with product, sales, and customer success teams to deliver solutions that meet customer needs effectively. 2. Assist in Building and Managing Client Relationships Support building strong working relationships with technical stakeholders within client organizations. Communicate the technical value and capabilities of Tartan products to address customer challenges. Proactively identify and escalate technical concerns to appropriate teams to ensure positive customer experiences. 3. Contribute to Revenue Growth Assist in identifying growth opportunities within assigned accounts by understanding evolving needs and product usage. Support in preparing the technical aspects of proposals and presentations for upselling and cross-selling. Contribute insights to sales forecasts based on customer engagement and identified opportunities. 4. Serve as a Key Technical Contact Act as the primary technical point of contact for product managers and business stakeholders during onboarding. Engage regularly with assigned accounts to monitor product usage, technical integration, and overall engagement. Conduct regular technical check-ins (virtual or in-person) to understand satisfaction levels and identify opportunities for further adoption. 5. Support Pipeline Development Collaborate with events, partnerships, and marketing teams by providing technical insights for webinars, trade shows, and local partnerships. Assist in qualifying leads from a technical perspective, focusing on integration requirements and technical feasibility. 6. Contribute to Data Management Work with Sales Operations to ensure accurate and up-to-date technical information related to your accounts is maintained within the CRM system. Qualifications Bachelor's degree in a technical field (e.g., Computer Science, Engineering, Information Technology) or equivalent practical experience. Up to 3 years of experience in a technical customer-facing role, such as Technical Support, Solutions Engineering, or Technical Product Analysis, preferably with SaaS products. Familiarity with software product demonstrations and ability to explain technical concepts to both technical and non-technical audiences. Basic analytical skills to understand data related to product usage and customer engagement. Strong collaborative skills and ability to work effectively within a team environment. Proactive attitude with a willingness to learn and adapt to new technologies. Good written and verbal communication skills, with the ability to build rapport with technical contacts. Strong organizational and time-management skills. Basic understanding of B2B sales concepts and the importance of customer relationships. Familiarity with CRM systems is a plus. Exposure to or understanding of the Banking/Fintech industry is a plus. Flexible Benefits Stock Options: Every employee deserves a stake in the success of Tartan. Enjoy the benefits of stock options and be rewarded for the company s success. Health Insurance: Comprehensive health coverage for you and your family with a policy of INR 3 lakhs and personal accidental cover of INR 10 lakhs, plus other benefits. MacBook: You ll receive a MacBook to use for work, regardless of your role at Tartan. Career Growth: This is a great opportunity for you to grow your career in a technical support role with plenty of opportunities for learning and advancement. Work Environment: Thrive in a collaborative, innovative team where your contributions matter. Competitive Benefits: Get rewarded with stock options, health coverage, and all the tools you need to succeed. Apply Now to join Tartan as a Product Solutions Associate and become part of an innovative, customer-focused team. Qualification : Bachelor's degree in a technical field or equivalent practical experience.

Growth Analyst Location: Gurugram, India Employment Type: Full-time About ixigo ixigo is a technology company revolutionizing the way Indian travelers plan, book, and manage their trips. Founded in 2007 by Aloke Bajpai and Rajnish Kumar, ixigo helps travelers make smarter decisions through AI, machine learning, and data science. With apps like ixigo, ConfirmTkt, and AbhiBus, ixigo offers travelers the ability to book train, flight, bus tickets, hotels, and much more. In 2022, ixigo was named one of the Top 10 Most Downloaded Travel Apps worldwide (data.ai). Headquartered in Gurugram, ixigo also has offices in Bangalore (ConfirmTkt) and Hyderabad (AbhiBus). Job Description We are looking for a Growth Analyst to join our dynamic team. As a Growth Analyst, you will help us unlock growth opportunities by analyzing customer behavior and campaign performance. You will collaborate closely with marketing, product, and data teams to develop data-driven strategies that drive user acquisition, activation, retention, and revenue growth. Your work will directly impact how we scale smarter and faster. Key Responsibilities Data Analysis & Insights: Analyze user behavior, campaign performance, and funnel metrics to identify and drive growth opportunities. Reporting & Dashboards: Build and maintain dashboards and reports using BI tools (e.g., Tableau, Power BI, Looker) to track key performance indicators (KPIs). Data Querying & Processing: Develop SQL queries to extract, clean, and aggregate data from various sources and databases. A/B Testing & Experimentation: Design and run A/B tests and experiments to evaluate new growth initiatives and optimize performance across all user touchpoints. Strategic Collaboration: Work closely with marketing and product teams to design data-driven growth strategies that increase customer acquisition, activation, retention, and lifetime value (LTV). Campaign Measurement & Optimization: Support the measurement of paid and organic campaigns (including email, search, social media) and provide actionable insights to improve their effectiveness. Core Technical Skills SQL & Relational Databases: Advanced querying skills, performance tuning, working with window functions and CTEs. Data Visualization & BI: Proficiency in tools like Tableau, Power BI, or Looker for building dashboards and reports. Spreadsheet Modeling: Expert-level proficiency in Excel (pivot tables, macros; VBA is a plus). Scripting Languages: Familiarity with at least one scripting language (e.g., Python or R) for data cleaning, ETL tasks, and basic machine learning prototypes. Marketing Analytics Tools: Hands-on experience with Clevertap and Firebase for user engagement and campaign tracking. Good to Have Marketing Analytics Tools: Experience with tools like Google Analytics 4, Mixpanel, and Clevertap for campaign performance tracking. Ad Platforms: Basic understanding of programmatic ad platforms (e.g., DV360, Meta Ads API). Data Warehouses: Exposure to SQL-based data warehouses like Snowflake, BigQuery, or Redshift. Impactful Work: Directly contribute to the growth and success of a leading travel tech company. Collaborative Culture: Work with talented professionals across diverse teams. Career Growth: Opportunities for fast-paced career development. Competitive Compensation: Enjoy a competitive salary and benefits package. Work-Life Balance: We encourage a healthy work-life balance in a supportive environment.

Senior Data Scientist | FinBox | Gurgaon Location: Gurgaon Experience: 6-8 Years About FinBox FinBox is a cutting-edge fintech company that is reshaping how financial services are provided to businesses and consumers. Since our launch in 2017, we ve developed some of the most innovative technologies in the financial services space, enabling lenders such as Banks, NBFCs, and large enterprises to create and launch credit products in just days. As a Series A-funded company, we are expanding globally with offices in India, Vietnam, Indonesia, and the Philippines. Our mission is to build the best-in-class infrastructure for lending products, helping financial services companies scale and launch credit programs that set new standards in the era of digital finance. We've helped our clients disburse billions of dollars in credit, covering a wide range of unsecured and secured products like personal loans, business loans, mortgages, and education loans. We ve made a significant impact, supporting over 100 companies and serving millions of customers every month. Why You Should Join FinBox: Innovative Environment: We foster a culture of creativity and experimentation, encouraging our team to push the boundaries of what s possible in fintech. Impactful Work: Your work will directly influence millions of lives by making credit more accessible to individuals and businesses. Growth Opportunities: As a Series A-funded startup, we offer numerous opportunities for professional development and career advancement. Collaborative Culture: Be part of a diverse, inclusive team of experts who are passionate about making a difference and supporting each other. Role Overview: As a Senior Data Scientist at FinBox, you will work at the intersection of data and business, helping to deliver impactful solutions in the lending space. You will be responsible for analyzing large datasets, extracting meaningful insights, and applying advanced data science techniques to improve products and drive business results. Key Responsibilities: Data Analysis & Insights Generation: Analyze big data to produce actionable insights that directly contribute to product improvements and business outcomes. Model Building & Experimentation: Develop and deploy algorithms to extract useful information from large datasets. Use statistical analysis and machine learning techniques to create predictive models. Data Visualization & Reporting: Create interactive dashboards and visualizations to help monitor key metrics and inform stakeholders. Automate report generation using data visualization tools. Collaborate with Teams: Work closely with business teams to translate customer requirements into problem definitions and develop algorithmic solutions to address business challenges. Data Processing & Pre-processing: Gather, clean, and preprocess relevant data for insight generation and model building. Present Complex Results: Distill complex analysis into simple, clear visualizations and explanations for stakeholders at all levels. Apply Data Science Techniques: Use techniques such as exploratory data analysis (EDA), regression analysis, decision trees, clustering, survival analysis, and more. Continuous Improvement: Apply iterative analytics to steer the continuous improvement of products and algorithms. Who You Are: Analytical Thinker: You have strong analytical skills and a passion for deriving actionable insights from complex data. Technical Proficiency: Proficient in Python, R, SQL, and Excel. Familiarity with AWS and Git is highly preferred. Data Science Knowledge: Solid understanding of statistical concepts, machine learning models, and algorithms. Knowledge of data science tools and techniques for large-scale data analysis. Data Visualization Expert: You can create clear and impactful visualizations to communicate findings effectively. Problem Solver: You thrive on tackling ambiguous problems and developing innovative solutions that directly impact the business. Collaborative: You enjoy working in a team environment and are able to translate technical concepts into business-friendly language for diverse audiences. Desired Qualifications: 6-8 years of experience in data science with a focus on machine learning and statistical modeling. Expertise in Python, R, SQL, and Excel for data analysis and visualization. Experience with AWS, Git, and other cloud-based technologies. Solid understanding of statistical concepts, machine learning algorithms, and model deployment. Experience with data visualization tools and creating dashboards. Ability to effectively communicate complex results to non-technical stakeholders. Innovative Culture: At FinBox, we love disruption and creativity. Here, you can take ownership and contribute ideas that directly impact our product and the industry. Global Impact: Work on high-impact projects with global customers, improving access to credit for millions. Career Growth: FinBox offers a fast-paced, dynamic environment where you can rapidly grow your career. Collaboration & Diversity: Join a team of talented, passionate people who value collaboration and diverse perspectives. If you re ready to make a real difference in fintech and enjoy solving complex problems with data science, apply now to be part of the FinBox team!

Data Scientist | FinBox | Gurgaon Location: Gurgaon Experience: 3-6 Years About FinBox: Where Fintech Meets Fun! Welcome to FinBox, where technology, innovation, and creativity meet to revolutionize financial services. Since our inception in 2017, we've been on a mission to transform the lending industry by helping lenders like Banks, NBFCs, and enterprises launch credit products faster than ever before. As a Series A funded company, we are growing rapidly with offices in India, Vietnam, Indonesia, and the Philippines. Our vision is to build world-class infrastructure for lending products that help banks and financial services companies scale globally. We've already helped customers disburse billions of dollars in both unsecured and secured credit, and our solutions are used by over 100 companies, impacting over 5 million customers monthly. Innovative Environment: We encourage creativity and experimentation, pushing the boundaries of what's possible in fintech. Impactful Work: Your contributions will directly impact the lives of millions, making credit more accessible. Growth Opportunities: As a growing Series A startup, we offer ample opportunities for professional development. Collaborative Culture: Join a diverse and supportive team that values different perspectives. Creative Thinkers: We love people who challenge the norm and bring fresh, out-of-the-box ideas. Customer Heroes: We need those who understand customer needs and go above and beyond to deliver exceptional experiences. Team Players: If you thrive in a collaborative environment and believe in the power of "we," you'll fit right in. How You'll Contribute to Our Data Science Team: Analyze structured and unstructured data to derive meaningful insights. Support predictive model development and statistical analyses to guide product decisions. Build dashboards and visualizations to monitor and report key business metrics. Assist in data gathering, pre-processing, and cleaning to maintain high-quality datasets. Conduct exploratory data analysis and hypothesis testing to enable data-driven decision-making. Automate reports and develop clear, effective data visualizations. Document data processes and findings in a structured, presentable format. Collaborate with cross-functional teams to translate business needs into actionable data-driven solutions. Apply foundational machine learning techniques, including regression analysis, clustering, and decision trees. Who You Are: Experience: 3+ years in data science, analytics, or a related field. Technical Skills: Strong proficiency in Python/R, SQL, and Excel for data manipulation and analysis. Visualization: Experience with tools like Tableau, Power BI, or similar for data visualization. Additional Skills: Familiarity with AWS, Git, and version control practices is a plus. Knowledge: Understanding of statistical concepts and basic machine learning models. Mindset: Eagerness to learn, experiment, and grow in a fast-paced, dynamic startup environment.

About Shiprocket: At Shiprocket, we are on a mission to make e-commerce simple, accessible, and trustworthy. We empower e-commerce sellers with AI-driven technology and reliable services, covering everything from conversion and order fulfillment to shipping, customer communication, and returns management. Our platform scales data, workflows, and supply chains, providing sellers with everything they need to deliver an exceptional customer experience. What It s Like to Work at Shiprocket: Our culture is built on the following principles: Key to True Innovation: We thrive under constraints and use them as opportunities to innovate. Speed Above All Else: We prioritize quick decision-making and actions that make the most impact. Be Ruthlessly Frugal: Efficient use of resources drives growth. Say It Like It Is: We value honesty and directness in communication. We re Not A Family, We re A Sports Team: We are here to win and accomplish great things together. Customer-First Mentality: Our focus is always on delivering outstanding experiences for our customers. Role Overview: Shiprocket s Engineering Team is focused on driving innovation and excellence within the e-commerce and logistics industries. We are dedicated to developing cutting-edge technology solutions that empower businesses to scale efficiently, optimize operations, and deliver outstanding customer experiences. With a focus on automation, data-driven decision-making, and seamless integrations, we aim to revolutionize how merchants, customers, and logistics providers interact. We are looking for a Data Analyst with 2-6 years of experience to help support our diverse business units (Finance, Product, Operations, Marketing, etc.) by leveraging insights derived from analyzing large datasets. The ideal candidate will be proficient in data mining, analytical methods, data tools, and model development and implementation. Roles and Responsibilities: Data Preparation & Analysis: Gather and analyze data to generate reports that provide actionable insights to business teams. Support the strategic planning of new AI or data-centric products. Insight Generation: Analyze key metrics and performance indicators to identify the root causes of inefficiencies or defects in processes, helping teams drive improvements. Collaboration with Business Teams: Collaborate proactively with various internal business teams to enhance project outcomes, focusing on optimizing resource utilization and ensuring timely completion. Report Creation: Build and maintain reports that communicate key findings and trends clearly to management, facilitating data-driven decision-making. Continuous Improvement: Recommend and implement improvements based on data insights, contributing to better operational efficiencies. Preferred Skills & Qualifications: Business & Statistical Acumen: Ability to translate business questions into statistical solutions and communicate insights effectively. Data Analytics Proficiency: Expertise in SQL, PL/SQL, BigQuery, and Snowflake. Experience in scripting languages like Python is highly desirable. Analytical Tools & Methodologies: Strong understanding of OLTP/OLAP databases, data analytics tools, and methodologies. Hands-on experience in data mining and statistical modeling. Data Visualization Skills: Experience with tools such as Metabase (preferred) and advanced Excel to present data insights in an accessible format. Cloud Services Knowledge: Familiarity with AWS services is a significant advantage. Problem-Solving: Proactive mindset with the ability to identify challenges and develop practical solutions to improve processes and drive business results. At Shiprocket, we offer a dynamic, fast-paced work environment where you ll have the opportunity to make a significant impact. You'll work alongside a talented team that embraces innovation, prioritizes customer satisfaction, and continuously pushes the envelope to redefine e-commerce logistics.

Position: Product Owner - Core Analytics Solutions (CAS) Job Overview: At BlackRock, technology and innovation are central to our mission of delivering world-class financial solutions. As part of Aladdin Financial Engineering (AFE), the Core Analytics Solutions (CAS) team is responsible for delivering analytical capabilities that drive better portfolio decisions. CAS works closely with investment teams and clients, transforming data into actionable insights and delivering solutions across asset classes and client segments. About Aladdin Financial Engineering (AFE): Join over 400 modelers and technologists in AFE within BlackRock Solutions. AFE is responsible for the research, development, and analytics production of Aladdin s financial models. These models span a wide range of financial products and provide insights to portfolio and risk management professionals. About Core Analytics Solutions (CAS): The CAS team within AFE creates and delivers Aladdin s analytical capabilities, ensuring clients can make informed portfolio decisions and achieve their financial goals. Our team is known for problem-solving, innovation, and delivering scalable solutions using Aladdin s global investment platform. Role Description: As a Product Owner with CAS, you will focus on portfolio risk methodologies like VaR and Stress Testing. You will work with modelers and collaborate with product managers, engineers, and data teams to deliver next-generation risk models. This role requires a blend of subject matter expertise, analytical skills, and leadership in driving product initiatives using agile frameworks. Responsibilities: Deliver next-generation risk models for portfolio risk methodologies such as Ex-ante risk models, Historical VaR, Monte Carlo VaR, Stress Testing, and factor risk models. Drive agile framework implementation to ensure predictability and transparency across initiatives. Work closely with stakeholders to define and articulate product requirements, ensuring alignment with business needs. Perform independent analytical validations and present results to stakeholders. Influence the analytics roadmap by understanding rapidly evolving markets and stakeholder needs. Automate processes to increase efficiency and throughput. Present models to clients, address concerns, and build trust in BlackRock s solutions. Collaborate with technology and analytics teams to build scalable, customized solutions using Aladdin APIs. Define processes for quality control and ensure the robustness and reliability of Aladdin s analytics models. Develop and maintain documentation for analytical models and processes. Mentor junior analysts and help them build expertise in the field. Experience/Qualifications/Skills: 3-6 years of experience in developing, deploying, or using financial risk models. Deep understanding of financial models and risk methodologies, including factor models. Experience with APAC markets is a plus. Proven track record of leading cross-functional initiatives as an agile product owner. Experience in finance, econometrics, statistical analysis, or advanced mathematics. Experience with technical tools like Linux, SQL, and scripting platforms. Programming skills (Python, advanced Excel) are a plus. Knowledge of financial risk management certifications (CFA, FRM) is a plus. Excellent quantitative, analytical, communication, and presentation skills. Ability to collaborate effectively with both technical and non-technical stakeholders. Our Benefits: To help you stay energized, engaged, and inspired, we offer a wide range of benefits, including: A strong retirement plan. Tuition reimbursement. Comprehensive healthcare options. Support for working parents and Flexible Time Off (FTO) to recharge. Our Hybrid Work Model: BlackRock s hybrid work model fosters collaboration while offering flexibility. Employees are expected to work at least 4 days in the office per week, with the option to work from home 1 day a week. About BlackRock: BlackRock is committed to helping people experience financial well-being. Our clients rely on our investment expertise to save for retirement, pay for education, and fund other life goals. We invest in our employees to create a supportive environment where they can thrive professionally and personally. We offer benefits and development opportunities to support our employees' growth. Qualification : Engineering, Finance, Mathematics, Business Management or some other quantitative field of study. Advanced degree preferred. Bachelors degree required.

Position: Junior Technical Product Strategist - Cash Management Group About the Role: BlackRock is one of the world s leading asset management firms, offering a wide range of investment management, risk management, and advisory services. The Cash Management Group, part of the Global Cash Management team, manages Prime and Government Money Market and Ultra-Short Duration Mutual Funds and Separate Accounts, focusing on capital preservation, liquidity, and yield. The team uses a risk-controlled framework to deliver investment returns based on credit, interest rate trends, and relative value opportunities. Business Unit Overview: The Cachematrix Technical Product Strategy team is part of the Global Cash Management group and works with the Cachematrix Liquidity Management platform, a SaaS-based product that powers custom trading solutions for leading financial institutions worldwide. This platform provides seamless integration with core cash management systems or operates as a stand-alone system. Your Responsibilities: Analysis and Solution Definition: Collaborate with stakeholders to gather and document business requirements. Create and maintain Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and Business Process Requirements (BPRs). Develop and execute test strategies for User Acceptance Testing (UAT) and provide feedback for improvements. Technical Recommendation and Testing: Identify, document, report, and track defects and issues. Manage issue reporting and triage, providing timely escalation as needed. Project Execution and Support: Offer business and platform support to ensure smooth platform operations. Oversee vendor data to maintain data integrity, verify accuracy, and ensure reconciliation. Set up and oversee client data extracts for seamless integrations. Build and maintain reports, including ad-hoc and automated reports, to support business needs. Communication: Deliver support and training demos to stakeholders and document operating models and handoff processes. Manage stakeholder communication between business and development teams. Preferred Experience: 1-3 years of experience as a Business Analyst or UAT Tester. Bachelor s degree in Business Administration, Information Technology, or a related field. Strong understanding of the software development lifecycle (SDLC) and testing methodologies. Excellent analytical and problem-solving skills. Familiarity with Agile & Scrum methodologies. Industry knowledge of financial services and processes. Experience with JIRA, Confluence, Miro, Visio, Aha or similar tools. Proficiency in SQL for querying and data analysis. Experience with data visualization and business intelligence tools such as Power BI, Tableau, Adobe Analytics, or similar platforms is preferred. Familiarity with programming languages like Python is a plus. Qualification : Bachelors degree in Business Administration, Information Technology, or a related field.

The Team: Cappitech Enterprise provides Trade & Transaction Reporting services across various regimes for various asset classes, products & workflows. Our services enable financial institutions to do Reconciliation, Advanced Analytics, Exception Management and comply with regulatory requirements. With our processing services, buy-side and sell-side firms can optimize workflow efficiency and comply with new regulations. The Role: Cappitech Enterprise is seeking a Senior Business Analyst for Gurgaon, India in the Product Management team. The role is a critical part of our growth strategy for the region and focused on Regulatory Reporting solutions. What's in it for you: If successful the role will naturally expand into broader capabilities such as data, insights and analytics delivery to the Global marketplace. Responsibilities: Knowledge / experience in Regulatory Reporting or Trade & Transaction Reporting of OTC / ETD Derivatives is a must. Candidates who have worked on Regimes / Jurisdictions like CFTC, SEC, Canada, EMIR, FCA, MIFID II, ASIC, MAS, JFSA, HKMA, LBMA, South Korea would be preferred. A basic understanding of OTC & ETD derivatives terms and principals would be beneficial for the role Understanding of requirements elicitation, structured analysis, stakeholder management, use case definition and other Business Analysis techniques Understanding of ISO, FpML, XML Schemas, DTDs, XSL Transformation style sheets would be beneficial Able to produce structured analysis and design documents Able to work with Development during technical implementation phase & QA during testing to ensure implementation meets design and requirements Oversee Sanity, Component testing & review of Test Plans Able to conduct public presentation of concepts and ideas comfortably Able to identify options for potential solutions, including assessment of technical and business suitability Able to work collaboratively and consistently with team members at all levels, peers, senior analysts and managers and complex stakeholder group across geographical boundaries Able to work creatively, propose ideas and contribute to working groups and team meetings What We're Looking for: Bachelor or master s degree in business administration, technology, or similar discipline 5-12 years of relevant professional experience Prior Financial Services IT experience would be essential. Strong Analytical & Communication skills. Good Knowledge of requirements elicitation, structured analysis, requirement documentation, stakeholder management, use case definition and other Business Analysis techniques Exposure to SQL, DB, Object-oriented languages (general technology know-how), ISO 20022/XML/FpML/JSON/CSV would be desirable. Familiarity with OTC derivatives, clearing and regulatory reporting of OTC transactions would be beneficial Personal Competencies: Personal impact Self-directed and highly motivated individual Strong interpersonal skills Excellent oral and written communication skills Team player Ability to work under pressure Communication Excellent communicator in written and spoken English Excellent interpersonal skills Negotiation skills Teamwork Partner with distribution and delivery teams in different geographical locations About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. Qualification : Bachelor or masters degree in business administration, technology, or similar discipline

The Role: Associate, IT Service Operations The Team: Our team is responsible for business management activities within the Technology group of OSTTRA including Technology Budget Management, Purchase request to Purchase order processes, the streamlining of business processes, and being enablers for the overall success of the Technology group. Our team values efficiency, innovation, and collaboration to drive operational excellence and pride ourselves on our ability to identify and implement process improvements while maintaining a strong focus on delivering high quality results to support the organizational success. The Impact: The Business Management analyst plays a crucial role in contributing to the overall objectives of the team and Technology organization. By optimizing business processes, headcount activities and ensuring seamless purchase order and invoice management, this role directly impacts the organization s operational efficiency, cost effectiveness and productivity. What s in it for you: We are looking for an experienced (5+ years in a similar role) IT ServiceDesk Engineer who can work independently, self-motivate and work in a global and multicultural team and goes the extra mile to ensure high quality in the work delivered. To enjoy working in this role we believe you have deep technical and process-oriented skills within your area of expertise, are very structured and thorough, are humble and take responsibility for the greater picture. Responsibilities: The role Directly responsible and accountable for the delivery of excellent end-user support to colleagues across all OSTTRA locations (APAC, India, UK and US) while being an integral member of larger EUC global support. Act as the first point of contact for the business, logging, triaging, managing, and resolving incidents and service requests across all OSTTRA EUC technologies Provide first and second line support via telephone support, email, live support, in person walk ups and managing queues from Self Service Portal, chats, emails and other channels. Identify, troubleshoot, resolve all support issues relating to OSTTRA Group corporate laptop, productivity & collaboration suites, telephony, video conferencing and associated business applications. Providing effective handover and escalation when necessary Effectively deal with all workloads within agreed Service Level Agreement periods. Ensure that information security considerations and controls are in place and always adhere to the Information Security policies. Provide advanced remote and deskside technical support for desktop (laptop) and telephony environment. Knowledge of Microsoft Windows 10, AD, MS Endpoint Management, Microsoft Endpoint manager, SCCM, Autopilot, Cloud App security Microsoft 365, Google Workspace and storage solutions and audio/visuals desktops/laptops/printers)Knowledge should also include hardware support (including Responsible for working with third party service providers to ensure end to end support is maintained as required. Document, maintain, use and share appropriate product and services knowledge articles and learn about new products and services as required To keep up to date with developments within the organization that may have an impact on the user experience. To fulfil any additional / ad hoc duties as required to meet the needs of the business What We re Looking For: In depth experience & expertise on Google Workspace is a must In depth experience & expertise on Microsoft 365 is a must Understanding and experience of Microsoft Exchange/Active Directory/Microsoft 365, creating and managing emails accounts, creating and amending distribution groups, creating, amending and troubleshooting issues with user accounts and permissions, including Group policies. Ability to work from ITSM tools such as Jira and self-prioritize workstack. Act on initiative with minimal management, and on multiple tasks concurrently In depth knowledge of Windows 10/11 Knowledge of standard range of desktop applications and hardware Follow-me print solutions Understanding of mobile devices iOS and Android and mobile device management (Microsoft Endpoint manager and Google MDM) Knowledge and experience of using anti-virus systems Knowledge of networking configuration LAN/WAN and wireless connections, with a technical ability and understanding of FTP, SSL etc hardware and operating systems (e.g. Windows, Linux, Apple) , storage solutions Desktop/Laptop/Telephony Working knowledge and understanding of Experience with basic networking protocols and network services including DNS, DHP and TCP/IP Basic understanding of IT Security, network protocols, firewall and VPN configurations, as well as remote access, content filtering, spam filtering, malware and virus protection Knowledge of audio and video conferencing technologies Knowledge and understanding of End User Collaboration systems email, chat, voice video, conferencing etc Previous experience within a Technical Service Desk/Desktop role in a Customer Service environment Professional qualifications: ITIL v3 Foundation, Service Desk Institute SDA or equivalent ITSM qualification Experience & expertise in working with JAMF. As this is a global role, some international travel may be necessary.