Product Manager With Customer Experience Focus Jobs in Bengaluru

Sales Lead - Mobility IoT Location: Bengaluru Job Type: Full-time Job Overview We are looking for a highly motivated and experienced Senior Sales Manager to lead our sales efforts in the mobility IoT domain. This role will focus on driving revenue growth, building strong relationships with key stakeholders, and expanding our footprint across the automotive and mobility ecosystems. The ideal candidate will have a proven track record in sales within the IoT or technology sector and a deep understanding of the mobility landscape. Key Responsibilities Sales Strategy & Market Expansion Develop and execute a comprehensive sales strategy to achieve revenue targets and drive business growth. Lead efforts to expand market presence by identifying new business opportunities and channels. Customer Acquisition & Relationship Management Identify and establish relationships with key decision-makers within OEMs and fleet operators. Lead negotiations and close high-value deals with key clients and partners. Develop strategies to maintain high customer retention and identify upselling opportunities. Team Leadership & Operations Manage and mentor a team of sales professionals, fostering a high-performance culture. Monitor sales performance, provide accurate forecasts, and report progress to senior management. Collaborate with product, marketing, and customer success teams to ensure alignment. Qualifications Experience: 7+ years of experience in sales, with a focus on IoT, technology, or mobility sectors. Proven Track Record: Demonstrated success in meeting or exceeding sales targets and driving revenue growth. Leadership: Experience in leading and managing a sales team with a results-driven culture. Industry Knowledge: Deep understanding of the mobility and automotive ecosystems and market dynamics. Tools Proficiency: Proficiency in CRM tools (e.g., Salesforce, Odoo) and sales analytics. Skills: Excellent communication, analytical problem-solving, and contract management skills. Preferred Qualifications Established network within the mobility or automotive industries. Familiarity with IoT technologies, telematics, and data solutions. Bachelor s degree in Business, Marketing, Engineering, or a related field; MBA is a plus. Competitive salary and performance-based incentives. Opportunities for professional growth and development. A dynamic and inclusive work environment with a market leader. Qualification : Bachelors degree in Business, Marketing, Engineering, or a related field; MBA is a plus

Senior Product Manager Location: Bengaluru Department: Product Product Employment Type: Full-Time About Dozee Dozee Health AI is India s leading provider of AI-powered, contactless Remote Patient Monitoring (RPM) and Early Warning Systems (EWS). With a mission to save lives through connected healthcare, Dozee s solutions continuously monitor patients, offering early warnings of clinical deterioration to enable timely interventions. Trusted by hospitals in India, the USA, and Africa, Dozee is transforming patient safety and care, improving outcomes, and reducing healthcare costs. Role Overview As a Senior Product Manager, you will lead the product roadmap and strategy for Dozee s portfolio, including both devices and software applications. You will be responsible for driving product innovation, defining solutions, and ensuring the delivery of products that meet customer needs. This role involves deep cross-functional collaboration to drive successful product launches and customer satisfaction. Key Responsibilities Product Strategy & Roadmap Own and lead the product roadmap, balancing short-term goals with long-term vision. Champion the voice of the customer by deeply understanding their needs and pain points. Work with design/UX teams to define solutions, user interfaces, and workflows that enhance the user experience. Product Development & Execution Translate customer requirements into detailed product specifications. Collaborate with engineering teams to ensure timely delivery of high-quality products. Define and monitor business metrics and OKRs to track success and impact. Cross-Functional Collaboration Align product strategy with business objectives alongside sales, marketing, and service teams. Drive customer success through seamless product experiences and support strategies. Assist in creating marketing materials, including product demos and documentation. Market Research & Competitive Analysis Evaluate market opportunities and perform competitive analysis to identify growth areas. Conduct research to ensure products are differentiated and aligned with global customer demands. Team Leadership & Mentorship Lead and mentor a team of Product Managers, providing guidance, coaching, and support for professional growth. Requirements Experience & Qualifications 5-7 years of experience in Product Management, preferably in healthcare or technology sectors. Proven experience in launching and scaling B2B products. Strong communication skills and the ability to influence cross-functional teams. Experience leading and developing teams to deliver successful outcomes. Skills Ability to think strategically and tactically. Data-driven decision-making with a focus on actionable insights. Expertise in product management tools such as JIRA and Asana. Familiarity with Business Intelligence (BI) tools is a plus. Why Join Dozee Pioneer AI-powered solutions that are saving lives and transforming healthcare. Lead strategy alongside industry experts in a fast-paced, innovative environment. Collaborate with top healthcare providers on a global scale.

Position: Product Manager Growth Location: Bengaluru Employment Type: Full-Time About Zolve Zolve is the world s first **cross-border neo-bank**, enabling migrants and global citizens to access financial products such as credit, checking accounts, insurance, and loans based on their home-country credit score. By breaking geographical barriers, Zolve empowers users to navigate the world freely, offering seamless access to financial services across countries. As we continue to expand, we are looking for a strategic Growth Product Manager to drive initiatives that scale **user acquisition, engagement, and retention**. Role Overview The Growth Product Manager will lead **product-led growth** initiatives, leveraging data, experiments, and cross-functional collaboration to scale impactful features. This role requires a strategic thinker with hands-on execution skills, capable of **optimizing product funnels**, improving retention, and driving measurable growth. Key Responsibilities Growth Strategy & Execution Define and own the growth strategy across **acquisition, engagement, and retention**. Identify and prioritize high-leverage growth opportunities using analytics, user research, and market insights. Track industry shifts, competitor moves, and emerging technologies to infuse fresh ideas. Product Optimization Design and optimize **growth levers**, including onboarding funnels, referral programs, cross-sell/upsell flows, and engagement loops. Run **A/B and multivariate experiments**, deriving insights to boost conversion, reduce churn, and scale adoption. Elevate product thinking internally through PRD reviews, assumption challenges, and growth metric refinement. Metrics & Analytics Own critical **KPIs** such as **activation, retention, DAU/MAU, LTV, and ARPU**. Turn quantitative and qualitative insights into actionable strategies to improve product performance. Cross-Functional Leadership Collaborate with engineering, design, marketing, and executive teams to align growth initiatives with company objectives. Communicate effectively, presenting **data-driven business cases** and influencing stakeholders across levels. Qualifications Education: Bachelor s or Master s degree in Marketing, Business Administration, or related field. Certifications in Google Ads, Facebook Blueprint, or similar are a plus. Experience: **6 8 years of Product Management experience** with a strong growth focus, ideally in **fintech, consumer tech, or data-driven startups**. Proven track record of launching, scaling, and optimizing products with measurable growth outcomes. Hands-on experience with **A/B testing and analytics tools (SQL, Mixpanel, Amplitude, GA, etc.)**. Strong understanding of fintech business models, growth metrics, and regulatory dynamics. Skills & Competencies: Exceptional **problem-solving, prioritization, and execution skills**. Ability to influence and align cross-functional teams, from engineers to executives. Excellent communication skills, with the ability to craft and present compelling business cases. **Entrepreneurial mindset** with high ownership, bias for action, and comfort in fast-paced environments. Qualification : Bachelors or Masters degree in Marketing, Business Administration, or related field

Job Title: Product Manager - Midas Location: Bangalore Department: Product Management Employment Type: Full-Time About FalconX At FalconX, we are a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the cryptocurrency markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges. Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, liquidity, and infrastructure found in conventional financial markets. As a comprehensive solution for digital asset strategies, FalconX enables seamless navigation through the evolving cryptocurrency landscape. The Role We are seeking a Technical Product Manager to focus on the technical and tactical aspects of our electronic trading platform, **Midas**. In this role, you will work closely with internal teams to build and maintain scalable, robust, and high-performance solutions for institutional customers. You will be responsible for managing the infrastructure, app layer, liquidity layer, and client-facing initiatives, ensuring the platform is optimized for reliability, speed, and scale. Key Responsibilities 1. Infrastructure Layer Management: Drive quarterly investments in **latency and reliability improvements** to enhance the core infrastructure of the platform. Ensure improvements in latency lead to measurable throughput gains, reduced slippage, and higher fill rates. Oversee technical enhancements and upgrades to maintain and scale the platform's infrastructure. 2. Application Layer Enhancements: Develop and enhance new order types and algorithms (e.g., Stop Loss, Partial Fills, Icebergs) to meet evolving market needs. Manage tech debt cleanup, including consolidating and updating configurations. Oversee **FIX infrastructure updates** to support new order types, scalability, and more dynamic spreading logic. Improve **API performance**, focusing on reducing outdated and slow API calls to match current scale. 3. Liquidity Layer: Transition away from primitive hedging models by increasing the sophistication of liquidity management. Develop APIs for liquidity providers (LPs) to enhance platform functionality and liquidity management. Build tools to track and report liquidity status and identify potential gaps in liquidity. 4. Client-Facing Initiatives: Collaborate with cross-functional teams to translate client needs into technical features and product requirements as the platform expands into new markets. Work closely with Sales and Revenue teams to ensure alignment of product development with client demands and technical capabilities. Support client onboarding and provide technical insights into the trading system to ensure a seamless user experience. 5. Day-to-Day Operations: Oversee proactive issue identification and resolution during Asia hours, ensuring system uptime and reliability. Track and report trading data and success metrics for product releases, ensuring timely and accurate performance metrics. Support revenue teams in technical conversations and assist in explaining technical challenges and solutions to clients and stakeholders. 6. Product Lifecycle Management: Own the product lifecycle from concept to execution, driving the Objectives and Key Results (OKRs) for Midas and other product initiatives. Write detailed Product Requirements Documents (PRDs) for technical improvements at the infrastructure and application layers. Create testing frameworks and test cases for product releases, ensuring high-quality standards are maintained. 7. Cross-Functional Collaboration: Collaborate with Engineering, Partnerships, Operations, and Compliance teams to capture all technical requirements for successful product launches. Ensure product features are delivered on time and meet the needs of internal stakeholders and customers. Qualifications Experience: 4-7 years of proven experience in technical product management with a focus on API development and management. Minimum 2 years of experience in brokerage, market-making, or institutional trading. Experience working with foreign exchange products or payment solutions is a must. Prior experience in digital assets or cryptocurrency markets is a bonus. Skills: Strong technical background with experience in managing complex trading systems and market infrastructure. Proficient in **API design and development**, with hands-on experience working with low-latency, high-performance systems. Ability to define and prioritize product requirements in collaboration with cross-functional teams. Excellent problem-solving skills, with the ability to navigate technical challenges in a fast-paced, evolving market. Strong knowledge of market-making and liquidity management in institutional environments. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders. Education: Bachelor s or Master s degree in Computer Science, Engineering, or a related field (or equivalent practical experience). Innovative Environment: Work at the intersection of traditional finance and cutting-edge blockchain technology in a fast-paced, high-growth environment. Market Leadership: Play a crucial role in shaping the future of digital asset trading for institutional clients, helping to address key industry challenges. Collaborative Culture: Join a team of highly talented operators, engineers, and product managers working towards a unified mission of revolutionizing the crypto market. Career Growth: Gain exposure to a rapidly expanding industry and access to opportunities for learning and development. If you're passionate about digital assets, excited by technical challenges, and ready to have a direct impact on the future of institutional trading, we want to hear from you! Join us at FalconX to shape the future of the crypto market. Qualification : Bachelors or Ma...

Principal Architect Location: Bangalore Company: AliveCor About AliveCor AliveCor is on a mission to **revolutionize heart health** by making it accessible to everyone, everywhere. We have pioneered **over-the-counter medical ECG devices**, trusted by millions, and are leaders in empowering consumers to take control of their heart health. With our **FDA-cleared medical-grade hardware and software**, users have performed over 300 million heart health measurements. We are a team driven by a shared passion to make a real difference in people s lives. The Opportunity & Role As the **Principal Architect** at AliveCor, you will play a pivotal role in **shaping the future of heart health technology**. You will lead the architecture of our platform, ensuring it meets the evolving needs of our customers and the healthcare industry. This role requires **strong technical expertise in GoLang, Java, AWS, and modern software architecture**. Key Responsibilities Architect & Design Solutions: Collaborate closely with product and engineering leadership to design **scalable, secure, and efficient solutions** for both consumer and clinician-facing applications. Hands-On Engineering: Actively engage in software development (**up to 50% of your time**), working with technologies such as **Go, Java, Ruby on Rails, PostgreSQL, AWS, React, JavaScript**, and mobile (iOS & Android) apps. AI Integration: Leverage cutting-edge **AI technologies, including LLMs** (Large Language Models), to enhance the customer experience and drive product innovation. Ownership & Scalability: **Own the architecture** for your suite of products, ensuring it aligns with the organization s technical vision and is built to scale. Lead the review process and ensure timely implementation of changes. Mentorship & Best Practices: Drive **code reviews, design reviews, and architecture discussions** to establish and uphold engineering best practices across teams. Backend Infrastructure & Improvement: Maintain and continuously enhance backend systems to solve technical limitations before they affect production. Experiment with New Technologies: Explore emerging technologies and drive adoption where relevant, measuring impact and scalability. Qualifications & Skills Hands-on Engineering Leadership: **15+ years of hands-on software engineering experience**, including significant exposure to architecture and systems design. Core Proficiency: Strong knowledge of **GoLang and Java**, with experience in designing and building large-scale systems. Cloud & Platform Expertise: Expertise in **AWS and Kubernetes**, with the ability to architect and manage cloud-based systems. Architecture Design: Extensive experience with **multi-tier architectures, high-performance web-scale systems, and large databases**. System Design Expertise: Strong system design skills and experience designing clean interfaces and working at the right level of abstraction. Microservices & SOA: Experience designing and implementing **Service-Oriented Architectures (SOA) or Microservices**. CI/CD & Automation: Familiarity with build process automation and **CI/CD** (e.g., GitLab, Travis). Product Focused: Ability to work with product teams to identify customer pain points and iterate on solutions quickly. Willingness to Learn: Eagerness to learn new technologies and adapt to the ever-changing landscape of software engineering. Knowledge of Ruby on Rails is a plus, but not a requirement. Perks & Benefits Working Model: Hybrid Working Model (Flexibility to work both remotely and in the office). Leave: Generous Vacation Policy and comprehensive Family Leave. Medical Benefits: Above-market family floater medical insurance, covering both parents. Office Perks: Complimentary lunch provided at the office and convenient metro connectivity. Culture: Supportive, collaborative team culture.

Position: Catalog Head Location: Bengaluru Company: Ace Turtle Employment Type: Full-Time About Ace Turtle: Ace Turtle is India s leading tech-native retail company, driving the next phase of transformation in the retail industry. Vertically integrated from design to local manufacturing, marketing, and direct consumer engagement, Ace Turtle leverages proprietary technology and data science to meet the ever-evolving needs of today s consumer. Based in Bengaluru and Singapore, Ace Turtle is the exclusive licensee for iconic global brands such as Lee , Wrangler , Toys R Us , Babies R Us , and Dockers in India and South Asia. Role Overview: As the Catalog Head at Ace Turtle, you will oversee the development, organization, and management of our product catalog, ensuring it aligns with business goals and customer needs. You will work closely with cross-functional teams to maintain an accurate, up-to-date, and engaging catalog that drives sales and enhances the online shopping experience. Key Responsibilities: 1. Catalog Development & Management: Collaborate with product managers, marketing teams, and suppliers to gather comprehensive product data, including specifications, images, and pricing, to build an accurate and dynamic catalog. Regularly update and maintain the catalog, adding new products, removing discontinued items, and ensuring all details such as prices and stock availability are accurate. Ensure the catalog reflects the company s brand identity and product offerings effectively. 2. Data Management & Quality Control: Organize and manage product data, ensuring consistency, accuracy, and integrity across all entries. Handle categorization, tagging, and product attributes, applying best practices in product taxonomy and merchandising techniques. Conduct regular audits to identify and resolve any data discrepancies, ensuring seamless catalog updates. 3. Content Creation & Optimization: Write clear, persuasive, and SEO-optimized product descriptions that highlight key features, benefits, and unique selling points. Optimize product titles, meta tags, and other catalog content elements to enhance search engine visibility and drive conversions. 4. Catalog Presentation & User Experience: Collaborate with design and creative teams to present the catalog in an attractive, intuitive, and user-friendly format. Focus on improving catalog layout, navigation, and visual elements to enhance user experience and drive product discovery. Work with UX/UI teams to ensure an easy and seamless shopping experience, including effective filtering, sorting, and search functionalities. 5. Cross-Functional Collaboration: Partner with internal teams (marketing, sales, e-commerce, procurement) to align catalog strategies with broader business objectives. Collaborate with suppliers and vendors to ensure accurate product listings and timely updates. 6. Performance Analysis & Continuous Improvement: Monitor key performance metrics such as conversion rates, click-through rates, and customer feedback to gauge catalog performance. Use data-driven insights to optimize the catalog s effectiveness and drive improvements in user experience and sales. 7. Project Management: Manage multiple catalog-related projects concurrently, prioritize tasks, and meet deadlines in a fast-paced eCommerce environment. Coordinate with stakeholders to ensure timely execution of catalog updates and improvements. What We re Looking For: Experience: 8+ years of relevant experience in catalog management, product data management, or eCommerce merchandising. eCommerce Expertise: Strong understanding of eCommerce platforms, online retail best practices, and industry trends. Data Management: Proficiency in managing product data in eCommerce platforms or Product Information Management (PIM) systems. Ability to use data analytics tools. Attention to Detail: High level of accuracy in managing product data, ensuring consistency and quality control across the catalog. Communication Skills: Excellent written and verbal communication skills, with the ability to create compelling product descriptions. Analytical Abilities: Strong analytical and problem-solving skills, with the ability to identify opportunities for catalog optimization based on data insights. Technical Proficiency: Familiarity with eCommerce platforms, CMS tools, and digital marketing tools. Basic knowledge of HTML, CSS, or other web development languages is a plus. Project Management: Strong organizational and multitasking skills to manage projects efficiently. Innovative Environment: Be part of a leading tech-native retail company shaping the future of the industry. Growth Opportunities: Work with iconic global brands and contribute to a high-impact, fast-growing business. Collaborative Culture: Join a dynamic, cross-functional team focused on driving results and continuous improvement. Global Reach: Play a pivotal role in managing the product catalog for an internationally recognized portfolio of brands.

Enterprise Sales Manager Location: Bengaluru Type: Full-Time About Intugine Every product you use from your favorite snack to complex electronic gadgets takes a complex journey across the global supply chain. Yet, many leading brands still struggle with visibility, efficiency, and control across this journey. At Intugine, we solve these challenges with our cutting-edge supply chain visibility platform. Our multimodal solution (land, air, sea, rail) empowers over 75 global enterprises including GE Healthcare, Flipkart, Titan, Mahindra Logistics, and Ultratech Cement to streamline operations, reduce logistics costs, and improve on-time deliveries. As a proud partner of India s National Logistics Policy, we also leverage deep integrations with systems like FASTag, Port Community System, and FOIS to deliver unmatched intelligence and transparency. Role Overview As an **Enterprise Sales Manager**, you ll be at the forefront of driving Intugine s growth. You ll own the complete sales cycle from identifying prospects and designing tailored solutions to closing deals with high-value enterprise clients. We're looking for a strategic, consultative seller with a strong understanding of B2B SaaS and supply chain dynamics. Key Responsibilities Target & Qualify Prospects: Identify high-potential sectors and decision-makers across enterprise accounts. Solution Selling: Deeply understand client operations to design and present custom-fit solutions. Pipeline Management: Use CRM tools to manage opportunities, forecast accurately, and maintain pipeline hygiene. Collaborate Cross-Functionally: Work with marketing, product, and customer success to align go-to-market efforts. Negotiate & Close Deals: Engage stakeholders across levels to successfully close high-impact deals. Relationship Building: Build and nurture long-term relationships with CXOs and key influencers. Deliver on Targets: Consistently meet and exceed revenue goals across regions and customer segments. Market Intelligence: Stay ahead of trends to better position our solutions in a competitive landscape. Requirements Proven experience closing complex enterprise deals, ideally in a SaaS or logistics tech environment. 1+ years in B2B sales with a strong understanding of supply chain operations. Structured sales approach with exceptional communication and consultative selling skills. Comfortable working in a fast-paced, high-growth startup environment. Highly self-motivated, with a relentless focus on results and relationship building. At Intugine, we don t just offer a job we offer growth, ownership, and the opportunity to shape the future of supply chain technology. Perks include: Employee Stock Options Be a part-owner in our journey Comprehensive Health Coverage Personal Development Budget & Education Assistance Flexible Working Hours & Work Autonomy Generous Parental Leave Open-Door Culture & Equal Pay Policy Paid Time Off & Company Outings Life Skills Training From tax saving to wellness

Job Title: Area Manager PL Prime Location: Bengaluru Experience Required: 1 2 years Minimum Qualification: Graduate Job Purpose This position at Bajaj Finance Ltd. is designed for a driven professional to lead and manage Personal Loan (PL) Prime operations. The role involves data-driven decision-making, campaign execution, cross-functional coordination, and frontline team leadership to drive loan and insurance business through lead conversion and field activity. Key Responsibilities Achieve and exceed business targets across products, including bundled and non-bundled loans and insurance, through lead fulfilment and on-ground field activity. Own and manage all business channels under your purview. Recruit, manage, and develop a high-performing team of off-roll field executives (FOS). Monitor and maintain delinquency levels in line with product segment norms. Address customer complaints and ensure timely resolution of escalations. Drive and monitor key performance indicators such as conversion rates, productivity, and data penetration. Collaborate effectively with internal teams including Credit, Operations, Risk, Marketing, and Business Intelligence (BI) for campaign success and seamless execution. Lead FA (Field Activity) data campaigns and manage sales query resolution regularly. Qualifications & Skills Required Graduate with 2 3 years of experience in direct or channel sales, preferably in loans; experience in insurance is a plus. Strong team management skills with the ability to recruit and lead a field team. Proficient in data handling, reporting, and MS Office tools. Demonstrated ability to solve problems effectively and work cross-functionally. High levels of motivation, self-drive, and ownership. Strong leadership capabilities with a focus on achieving results. Qualification : Graduate

Manager Experience Engineering (React) Location: Bengaluru, India Department: Engineering | Front-End (React) Type: Full-Time About the Role As a Manager Experience Engineering, you will lead and mentor cross-functional teams, architect complex front-end applications, and act as a thought leader in front-end technologies. Your expertise in React, modern JavaScript, and UX engineering will be crucial in crafting seamless user experiences for enterprise-grade solutions. You will also collaborate with clients, designers, and internal teams to deliver innovative and scalable front-end architectures. Key Responsibilities Lead, architect, and deliver scalable front-end solutions using React and modern JavaScript. Mentor developers and guide teams on engineering best practices and SA3 methodologies. Collaborate closely with information architects, designers, and backend teams to ensure high usability and performance. Represent Publicis Sapient s thought leadership with clients and manage peer-level relationships. Own the technical roadmap for front-end implementations and manage risk mitigation strategies. Review and ensure compliance with accessibility, performance, and SEO standards. Contribute to front-end development standards and influence continuous technical improvement. Required Skills & Experience 10+ years of experience in software development with a focus on front-end engineering. Bachelor s degree in Computer Science or related field with strong fundamentals in data structures, algorithms, OS, networking, and graphics. Strong command over HTML5, CSS3, and JavaScript (ES6+). Expertise in React and state management using Redux (Thunk/Saga) or MobX. Solid understanding of OOJS and JavaScript design patterns. Experience in monolithic and micro-frontend architectures. Proficiency in frontend build tools: Node.js, Webpack, Grunt, Gulp. Experience with TDD/Unit Testing in JS using Jest, Mocha, Karma, Jasmine, etc. Familiarity with responsive design, CSS frameworks (Bootstrap), and accessibility standards (ARIA). Experience with client-side templating (Handlebars, Mustache). Comfortable with templating languages, SEO best practices, and performance/security tools. Exposure to MV* frameworks like AngularJS, Backbone.js is a plus. Advantageous: Experience integrating with backend technologies (Java, .NET), CMS, and eCommerce platforms. What Sets You Apart Natural leadership and mentoring skills. Strong communication and stakeholder engagement. Passion for emerging tech and continuous learning. Self-motivated, proactive, and detail-oriented. Proven ability to architect clean, scalable solutions. Benefits Comprehensive Health and Wellness coverage Statutory and financial planning benefits Career advancement through continuous learning & upskilling Flexible work arrangements under the Flexi Work Policy Employee Assistance Programs for mental well-being About Publicis Sapient Publicis Sapient is a global digital transformation partner helping established organizations achieve a digitally-enabled future. Combining strategy, consulting, design, and engineering with agile methods, we help clients build the products and experiences their customers truly value. With over 20,000 employees in 53 offices worldwide, we empower innovation at scale. Qualification : Bachelors degree in Computer Science or related field with strong fundamentals in data structures, algorithms, OS, networking, and graphics.

Job Title: Lead Business Analyst / Product Owner Location: Bangalore, India Experience: 8 12 Years Employment Type: Full-Time Role Overview: We are seeking a dynamic and experienced Lead Business Analyst / Product Owner to lead the strategic planning and delivery of high-value products in the payments domain. The ideal candidate will bridge business objectives with technical execution, ensuring seamless communication between stakeholders, development teams, and end-users. This role is critical in shaping product vision, driving agile practices, and delivering meaningful solutions aligned with business goals. Domain Expertise: Candidates must have hands-on experience in payments-related projects or the financial services domain. Key Responsibilities: Requirement Gathering & Analysis: Engage with stakeholders to gather and analyze business needs and translate them into clear and actionable requirements. Prepare functional and non-functional specifications, user stories, process maps, and wireframes. Ensure alignment between business expectations and technical deliverables. Product Ownership & Backlog Management: Own and manage the product backlog with a focus on continuous grooming and prioritization. Develop, articulate, and communicate the product vision, strategy, and roadmap. Define user stories, acceptance criteria, and epics that drive value and deliver outcomes. Stakeholder Collaboration: Act as a key liaison between business stakeholders and technical teams, ensuring shared understanding of product goals. Conduct and facilitate sprint planning, reviews, and retrospectives in collaboration with cross-functional teams. Ensure seamless coordination among developers, testers, UX designers, and business teams. Testing & Validation: Lead User Acceptance Testing (UAT) and validate that product features meet stakeholder requirements. Track feedback from end users and incorporate into the backlog for iterative improvements. Ensure that solutions are aligned with business objectives and customer needs. Market Research & Strategy: Analyze market trends, competitor offerings, and customer feedback to drive data-informed product decisions. Define and monitor key performance indicators (KPIs) and product success metrics. Support product launch planning and go-to-market strategies. Required Skills & Qualifications: Experience: 8 12 years in business analysis, product ownership, or related roles. Education: Bachelor's or Master s degree in Business, Computer Science, or a related discipline. Technical Skills: Strong experience working in Agile environments (Scrum/Kanban). Proficiency in tools such as JIRA, Confluence, Figma, or Trello. Good understanding of APIs, databases, and system integrations (preferred). Soft Skills: Excellent communication, stakeholder engagement, critical thinking, and problem-solving capabilities. Preferred Qualifications: Relevant certifications such as CBAP, CSPO, or PMI-PBA. Experience with UX/UI principles and wireframing tools. Working knowledge of SQL for data analysis is a plus. Qualification : Bachelor's or Masters degree in Business, Computer Science, or a related discipline.

Job Title: Senior Customer Support Engineer Location: Bengaluru, India Employment Type: Full-Time, Regular Shift: 7:00 PM 4:00 AM IST Overview Aptean is seeking a skilled and dedicated Senior Customer Support Engineer to deliver exceptional technical and functional support for our ERP solutions, with a focus on process manufacturing and Microsoft Dynamics Business Central. You will play a vital role in ensuring high customer satisfaction by efficiently resolving issues, managing customer cases, and collaborating with cross-functional teams to handle escalations. Your expertise across all ERP modules and integrations will help us maintain strong client relationships and continuously improve our support processes. Key Responsibilities Deliver high-quality, timely support to customers across multiple channels (phone, email, live chat) while adhering to SLAs. Manage and document customer cases thoroughly, recording troubleshooting steps, resolutions, and recommendations. Monitor support metrics such as ticket closure rates, escalations, and customer satisfaction scores; provide actionable insights for improvement. Maintain a customer satisfaction score above 96%. Proactively identify trends in support cases to recommend process and product improvements. Ensure knowledge base content is accurate, comprehensive, and adheres to quality standards. Handle complex issues across all ERP modules including P2P, D2B, O2C, and R2R. Collaborate closely with other teams to resolve escalated cases efficiently and and professionally. Continuously build technical and functional expertise to increase self-reliance and reduce escalations. Qualifications Education: Bachelor s degree (required) Master s degree (preferred) Experience: 4 to 8 years in ERP product support, preferably in process manufacturing. Hands-on experience supporting Microsoft Dynamics Business Central (mandatory). Exposure to all ERP modules: Procure-to-Pay (P2P), Demand-to-Bill (D2B), Order-to-Cash (O2C), Record-to-Report (R2R). Technical Skills: Strong SQL knowledge. Windows Server administration and troubleshooting experience. Ability to handle ERP module integrations with add-on products. Soft Skills: Excellent verbal and written communication skills. Strong analytical and problem-solving skills. Ability to multitask and prioritize in a fast-paced environment. Work Conditions Shift-based work required: 7:00 PM to 4:00 AM IST. Reporting Reports to: Customer Experience (CXT) Manager No direct reports. Join a global leader in ERP solutions and be part of a collaborative team dedicated to customer success. We offer the opportunity to grow your skills, work with cutting-edge technology, and make a real impact in a fast-evolving industry.

Director Customer Support Location: Bangalore, India About MaxVal Since 2004, MaxVal has been a pioneer in IP services, focusing on efficiency, cost-effectiveness, and continuous improvement through metrics-driven processes. We were early adopters of tech-enabled IP solutions and now serve over 600 clients worldwide. With a team of 725+ IP and technology experts, MaxVal continuously innovates to deliver outstanding customer and employee success. Job Summary We are seeking a dynamic and experienced Director/Senior Director of Customer Support to lead our dedicated support team. This role is critical in driving exceptional customer experiences post-production, managing issue resolution, system performance, escalations, and customer satisfaction. You will also develop and implement proactive customer engagement strategies to nurture long-term, trusted relationships with key clients. Key Responsibilities Leadership and Team Management Lead, mentor, and develop a high-performing customer support team. Establish and refine support processes and best practices. Ensure achievement of performance metrics and SLAs. Collaborate with leadership to align customer support strategies with business goals. Foster a culture of innovation and continuous improvement by evaluating new tools and methodologies. Customer Support Operations Oversee timely resolution of customer issues and service requests. Act as the escalation point for complex and critical issues. Manage escalated tickets and ensure professional handling of client concerns. Implement Root Cause Analysis (RCA) to prevent recurring problems. Maintain high customer satisfaction through prompt and effective support. Customer Engagement Conduct regular customer meetings to monitor system health and gather feedback. Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with clients. Identify potential risks and improvement opportunities proactively. Build and sustain strong relationships with key stakeholders. Operational Excellence Define and monitor KPIs to measure support team performance. Continuously optimize support workflows and processes. Partner with Product, Sales, and Implementation teams for seamless customer journeys. Manage post-production support transitions efficiently. Implement and maintain support and development tools (e.g., JIRA, automation tools). Ensure compliance with data security standards and internal policies. Strategic Planning Develop and execute long-term strategies for customer support aligned with MaxVal s vision. Stay informed on industry trends and best practices to enhance support capabilities. Provide actionable insights to senior management based on customer feedback and support metrics. Requirements Bachelor s degree in Computer Science, IT, or related field; advanced degree preferred. Minimum 10 years of experience in customer support or related fields in technology companies. At least 5 years in leadership roles managing customer support teams. Proven experience supporting software products and technology services; Salesforce experience is a plus. Strong understanding of Intellectual Property management solutions preferred. Exceptional leadership, communication, and interpersonal skills. Ability to manage multiple priorities in fast-paced environments. Strong analytical and problem-solving skills. Customer-centric mindset dedicated to delivering excellent service. Qualification : Bachelors degree in Computer Science, IT, or related field; advanced degree preferred.

Subject Matter Expert (SME) Production Optimization Location: Bengaluru Department: Global Strategic Services Data Science EMEA Employment Type: Full-Time | Hybrid About Cognite Cognite is a global SaaS leader driving industrial digital transformation through AI and data. Our flagship solutions include Cognite Atlas AI and Cognite Data Fusion (CDF), empowering industries such as Oil & Gas, Chemicals, Pharma, Manufacturing, and Energy to optimize operations and innovate at scale. We have been honored with awards like the 2022 Technology Innovation Leader and 2024 Microsoft Energy and Resources Partner of the Year. Our Values Impact: Deliver meaningful results in every endeavor. Ownership: Take responsibility beyond boundaries, fostering inclusivity and teamwork. Relentless: Innovate persistently with resilience and care. Role Overview As a Production Optimization SME, you will leverage deep industry expertise to guide Cognite s Data Science and Customer Success teams in delivering data-driven production optimization solutions. Acting as a trusted advisor, you will collaborate with project teams and customers to ensure maximum value realization through strategic and technical guidance. Key Responsibilities Advise customers and internal teams on production optimization challenges and solutions. Collaborate with Project Managers, Customer Success, Sales, and Product teams to align delivery with business goals. Translate customer needs into actionable project scopes and solution designs. Demonstrate the value of Cognite Data Fusion and related applications for production optimization. Create demos, visualizations, and supporting materials for customer implementations. Provide on-site technical support and mentoring to technical teams, especially data scientists. Gather and relay customer feedback to improve products and solutions. Stay current on industry trends, Big Data, Business Intelligence, and Machine Learning technologies. What You Bring Bachelor s degree in Petroleum Engineering, Chemical Engineering, or related technical field. 5+ years experience in production engineering with expertise in: Optimizing production near wellbore, completions, and pipeline/network systems Designing and troubleshooting artificial lift systems (ESP, gas-lift, sucker rod pumps) Using multiphase flow simulators (Prosper, Gap, Pipesim) Analyzing reservoir and well performance data Conducting flow assurance studies (corrosion, scale, wax, hydrates, slugs) Familiarity with data-driven production optimization challenges and technologies. Python programming skills are a plus. Excellent presentation, coaching, and communication skills across organizational levels. Self-motivated, results-driven, and able to work independently and collaboratively. Proficient in English. Join a diverse, global team representing 70+ nationalities, with a strong focus on Diversity, Equality, and Inclusion (DEI). Work from a modern hybrid office environment in Bengaluru (Rathi Legacy, Hoodi). Enjoy a flat organization with direct access to leadership and minimal bureaucracy. Collaborate on ambitious projects impacting multiple industries worldwide. Engage with the Cognite HUB to exchange ideas and connect with peers and partners. Make Your Impact Be part of Cognite s mission to power digital transformation with DataOps and AI, enabling industrial clients to optimize operations sustainably and make better decisions every day. We welcome candidates from all backgrounds apply today! Qualification : Bachelors degree in Petroleum Engineering, Chemical Engineering, or related technical field.

Technical Program Manager Location: Bangalore, India About the Team The Technical Program Management (TPM) team drives planning, management, and execution of major technical programs for Rubrik s Engineering organization across a broad portfolio of cloud data management products. The team skillfully balances multiple, often conflicting priorities to deliver high-quality products through strategic communication, business insight, and collaborative influence. About the Role Rubrik is seeking an experienced Technical Program Manager to join the Engineering Program Management organization in Bangalore. Reporting to the Director of TPM, you will lead complex, cross-functional programs in a fast-paced environment. Your focus will be on maintaining project momentum, removing obstacles, managing risks, and ensuring timely delivery of features and products with a high standard of quality. What You ll Do Plan, manage, and execute multiple major technical programs annually for the Engineering organization. Collaborate closely with Engineering, Product Leadership, Customer Support, and other teams to prioritize and deliver new product features. Lead cross-functional teams, running coordination meetings such as scrum of scrums, managing feature prioritization, milestone tracking, risk mitigation, and escalations. Oversee product release management including metrics, processes, and beta programs. Drive continuous process improvements to enable predictable and consistent execution. Define program success metrics and track progress throughout the product development lifecycle. Manage competing priorities using logical problem-solving, effective communication, and influence without direct authority. Experience & Qualifications Bachelor s degree or higher in engineering or a related technical field. 3+ years of experience in engineering program or project management. Proven success leading large projects or initiatives in complex, fast-moving environments. Strong understanding of Agile methodologies and experience working closely with cross-functional teams to deliver quality products on time. Familiarity with product development lifecycle, software release processes, metrics, and tools. Detail-oriented with strong problem-solving skills to prioritize and mitigate risks. Excellent verbal and written communication skills. Preferred Experience Experience with release management in SaaS and on-premises environments is a plus. About Rubrik Rubrik is on a mission to secure the world s data with its Zero Trust Data Security platform. Leveraging machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS applications ensuring data integrity, availability, and resilience against cyber threats and operational disruptions. Qualification : Bachelors degree or higher in engineering or a related technical field.

Senior Integration Developer Location: Bangalore, India Employment Type: Full-time, Permanent Job Description We are seeking a highly skilled Senior Healthcare Integration Developer to join our dynamic team. The ideal candidate will possess deep expertise in healthcare integration technologies, including DICOM and HL7, with a strong background in both front-end and back-end development. This individual should be passionate about delivering scalable, robust, and efficient software solutions used globally. You will be an integral part of our software development lifecycle, contributing to the design, development, and maintenance of healthcare integration products. The role will involve working closely with cross-functional teams and ensuring the highest standards of product excellence. Roles and Responsibilities Software Development: Contribute to the full software development lifecycle, building integration solutions tailored to our global healthcare customer base. Cross-functional Collaboration: Work closely with data scientists, product managers, UX/UI designers, and other teams to deliver seamless integration between front-end and back-end systems. API Development: Design and implement efficient APIs and interfaces, ensuring smooth interaction between various system components. Code Quality Assurance: Conduct thorough code reviews and participate in troubleshooting to maintain the integrity and excellence of the product. Performance Optimization: Focus on optimizing applications for speed, scalability, and responsiveness across multiple devices and platforms. Architectural Insights: Participate in architectural and design discussions, offering valuable insights and suggesting improvements for overall system optimization. Continuous Learning: Stay updated with emerging technologies and industry best practices, continuously enhancing development processes and methodologies. Agile Methodology: Actively contribute to agile/scrum processes, including sprint planning, estimation, and progress tracking. Lifecycle Enhancement: Champion and improve our development lifecycle by refining architectural and process standards, implementing source control practices, and enhancing automated testing and deployment pipelines. Skills and Expertise Educational Background: A Bachelor s degree in Technology (BTech) in Computer Science or a related field, or equivalent professional experience in a technical role. Experience: Minimum of 5 years of hands-on experience in full-stack development, with at least 3 years focused specifically on healthcare IT. Healthcare Integration Knowledge: Strong understanding of DICOM and DIMSE operations. Technical Skills: Proficient in Django ORM, Django REST framework, and a solid understanding of Django's class-based views. Experience with database technologies like PostgreSQL and Redis. Familiarity with CI/CD pipelines, Docker containerization, and AWS cloud services. Healthcare IT Expertise: A robust background in healthcare IT and integration solutions. Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Collaboration: Experience working in cross-functional teams, bridging the gap between technical and clinical staff to ensure seamless project execution. Integration Engine Knowledge: Experience with integration engines, such as Nextgen Mirth Connect, is highly desirable. This is an exciting opportunity to work at the forefront of healthcare technology, driving impactful change within the industry. You will be part of a fast-paced, innovative team that is committed to making a difference in the lives of patients worldwide. We offer competitive compensation, opportunities for professional growth, and a collaborative environment to nurture your skills and career. Qualification : A Bachelors degree in Technology (BTech) in Computer Science or a related field, or equivalent professional experience in a technical role.

Group Product Manager Location: Bangalore, Karnataka | Department: Product & Design Join Meesho s High-Impact Product Management Team At Meesho, Product Management is at the heart of our rapid growth. We ve built a strong e-commerce platform that serves Tier 2, 3, and 4 towns in Bharat, empowering millions of first-time online shoppers. Nearly 5% of India's households shop with us. As a Group Product Manager, you ll collaborate with developers, designers, data scientists, and business leaders to bring impactful product innovations to life. Our team is driven by a user-first mindset and focused on creating measurable impact rather than just building features. About the Role We re looking for a seasoned leader to drive product strategy and innovation. As a Group Product Manager, you ll define and execute the vision for your organization, influence cross-functional teams, and lead product initiatives from concept to launch. You will be responsible for leading a talented team of Product Managers, Senior Product Managers, and Product Analysts. Key Responsibilities Define a compelling product vision and strategy for your team, influencing senior leaders across multiple functions Identify key problems to solve and break them down into smaller, actionable tasks Drive innovation through technology-led ideas and solve problems using experimentation and MVPs Ensure high product quality through rigorous user acceptance testing and dogfooding Collaborate with business and marketing teams to develop a go-to-market strategy and maximize product impact Define and track key product metrics, using insights to optimize performance Develop a forward-looking product roadmap that aligns with customer and business needs Mentor and coach a team of Product Managers and Product Analysts What You Will Need 8+ years of work experience in product management 6+ years in product management for a tech-led company (consumer internet experience preferred) Exceptional problem-solving skills and the ability to approach challenges from a first-principles thinking perspective Strong understanding of technology and experience in product management processes like A/B testing and experimentation Experience in managing and mentoring a direct team of Product Managers Preferred Qualifications Experience in leading large-scale product initiatives and defining long-term strategies Strong leadership skills with a focus on team building and cross-functional collaboration Expertise in customer-driven product development and data-driven decision-making About Meesho Meesho is India s top-rated e-commerce platform, empowering over 1.75 million small businesses to succeed online. Our mission is to democratize commerce for everyone, providing a low-cost, high-impact platform that enables businesses to grow their reach and revenue. We serve a unique customer base, with a strong focus on first-time internet users, and provide products at affordable prices that reflect local market preferences. Our unique business model and commitment to innovation have enabled us to become India s first horizontal e-commerce company. Our Mission Democratizing Internet Commerce for Everyone Meesho s vision is to enable 100 million small businesses to succeed online by providing industry-first benefits such as zero commission and the lowest shipping costs. We aim to serve the next billion consumers in Bharat by catering to underserved, first-time online shoppers. Our Culture & Benefits At Meesho, we re committed to fostering a high-performance, people-centric culture with a strong focus on continuous growth. We encourage reflection, innovation, and cross-functional collaboration to drive business outcomes. Our 11 guiding principles shape our work culture, from recognition to talent development. What We Offer: Market-leading compensation including both cash and equity-based packages Comprehensive benefits through our MeeCare Program covering physical, mental, financial, and social wellness Flexible benefits such as generous leave policies, parental support, and learning & development assistance Support with relocation, telehealth services, and wellness programs Performance recognition, personalized gifts, and a fun workplace environment If you re ready to lead transformative product initiatives and create impactful solutions, we d love to hear from you. Apply now to join our innovative team at Meesho! Apply now and be a part of Meesho s revolution in e-commerce!

Product Manager | FinBox | Bengaluru Location: Bengaluru Experience: 8-10 Years About FinBox: Where Fintech Meets Fun! Welcome to FinBox, a hub of innovation and creativity transforming the financial services space. Since 2017, we ve helped lenders like Banks, NBFCs, and enterprises build and launch credit products in a fraction of the time it used to take. As a Series A funded company, FinBox is expanding globally with offices in India, Vietnam, Indonesia, and the Philippines. Our vision is to provide world-class infrastructure for lending products, helping financial institutions scale and launch cutting-edge credit programs. We have already helped our customers disburse billions in unsecured and secured credit products, and our solutions impact millions of customers globally every month. Innovative Environment: We encourage creativity and experimentation to push the boundaries of fintech. Impactful Work: Your contributions will directly impact millions by making credit more accessible. Growth Opportunities: We offer ample opportunities for professional growth in a fast-paced startup. Collaborative Culture: Join a diverse team that values innovation, collaboration, and support. Creative Thinkers: You challenge the norm and bring fresh perspectives. Customer Heroes: You go above and beyond to meet customer needs and deliver great experiences. Team Players: You thrive in collaborative environments, valuing diverse viewpoints. About the Product - FinBox LOS for NSTP Lending Our Lending Origination System (LOS) caters specifically to NSTP flows and manual underwriting, optimizing business processes through efficient configurations, intelligent automation, and improved team collaboration. This solution is adaptable across multiple lending use cases, including secured lending, high-ticket business loans, small-ticket loans, home loans, and more. Role and Responsibilities Product Strategy & Management Align with founders on business strategy and vision. Devise a product strategy that supports both short-term and long-term business priorities. Translate strategic goals into a detailed product roadmap, including APIs, user journeys, back-office dashboards, and analytics. Supervise the execution of the product roadmap, ensuring timely and efficient delivery. Collaborate with marketing teams on positioning, messaging, and product marketing strategies. Business Strategy Build and nurture relationships with stakeholders from LSPs, Banks, NBFCs, and FinTechs. Participate actively in the sales cycle through product demos, solution design, and stakeholder engagement. Engage senior business stakeholders through demos, sales calls, webinars, and events. Leadership Lead and mentor Associate Product Managers (APMs) and manage sprint cycles effectively. Collaborate with Engineering Managers to ensure excellent delivery and maintain delivery hygiene. Foster cross-functional collaboration to ensure alignment and smooth execution of product plans. Technical Leadership Oversee technical debt and infrastructure priorities, ensuring they align with the roadmap. Collaborate with Engineering Managers and technical teams to design scalable systems for future growth. Qualifications Experience: 8+ years of professional experience, including 5+ years specifically in Product Management roles. Domain Knowledge: Direct experience with lending products, financial marketplaces, or B2B SaaS platforms. Expertise in Lending Operations: Understanding of credit products, partnership models (e.g., DSA, co-lending). Proven Track Record: Success in launching and scaling B2B products, API products, or tech products. Tech Savvy: Experience with financial services integration patterns and data flows. Communication Skills: Excellent ability to engage with both technical and business stakeholders. Leadership Experience: Demonstrated experience managing and leading teams. Compliance Knowledge: Familiarity with compliance considerations in financial services products is a bonus, but not mandatory. Work on innovative products in the dynamic fintech industry. Take ownership of cutting-edge solutions, making a tangible impact on global lending practices. Be part of a growing Series A startup with ample room for career growth.

Job Title: Customer Success Manager Location: Chennai Experience: 5+ Years About Linarc: Linarc is a collaborative project management platform designed for construction teams. Focused on quality, cost, and schedule management, Linarc streamlines workflows across multiple stakeholders throughout various phases of construction projects. Headquartered in Chennai, India, Linarc offers a dynamic and innovative environment where employees can thrive and excel. Job Description: We are seeking a proactive and experienced Customer Success Manager to join our growing team. As a key member of our Customer Success team, you will be responsible for building strong relationships with our clients, ensuring their satisfaction, driving product adoption, and contributing to the overall growth and success of Linarc. In this role, you will work closely with customers to understand their business needs, help them optimize their experience with our platform, and provide support across their lifecycle. You ll be the bridge between our customers and the product team, ensuring that clients have the best experience possible and that their feedback drives continuous improvement. Key Responsibilities: Customer Relationship Management: Serve as the primary point of contact for assigned customers, guiding them throughout their lifecycle with our product, ensuring their satisfaction and success. Onboarding & Implementation: Onboard new customers, ensuring a smooth and successful implementation process, providing hands-on support during the transition. Product Adoption & Engagement: Drive product adoption by providing training, best practices, and regular product updates to help customers realize maximum value from the platform. Customer Advocacy: Act as the voice of the customer, offering insights and feedback to the product and development teams for continuous improvement. Issue Resolution & Escalations: Manage escalations effectively, ensuring timely resolution of customer issues and challenges. Customer Health Monitoring: Monitor key customer health metrics and develop strategies to enhance retention and reduce churn. Revenue Growth: Identify upsell and cross-sell opportunities and collaborate with the sales team to drive revenue growth and expand customer relationships. Reporting: Prepare and deliver regular performance and usage reports, keeping customers informed and engaged with the product. Requirements: Experience: 5+ years of experience in customer success, account management, or a related role, preferably in a SaaS or product-driven company. Track Record: Proven success in managing and growing customer relationships and ensuring customer satisfaction. Skills: Strong understanding of customer success metrics and strategies, with a focus on product adoption, retention, and customer satisfaction. Communication: Excellent communication, presentation, and interpersonal skills. Ability to explain technical concepts to non-technical stakeholders. Problem-Solving: A problem-solving mindset with the ability to handle customer escalations and challenges effectively. Tools: Experience with CRM and customer success platforms such as Salesforce, HubSpot, or Gainsight. Analytical & Project Management Skills: Strong analytical and project management skills to drive customer success initiatives. Education: Bachelor's degree in Business, Marketing, or a related field (preferred). What We Offer: Competitive Salary & Benefits A collaborative and growth-driven work environment Opportunity to work with a passionate and innovative team If you are a customer-centric professional with a track record of success in driving customer satisfaction and growth, we would love to hear from you! Qualification : Bachelor's degree in Business, Marketing, or a related field (preferred).

Job Title: Customer Success Services - Oracle SaaS/HCM/Cloud Analyst - Lead Career Level: IC3 Position Overview: As a member of Oracle s Support organization, you will be responsible for providing post-sales support and solutions to Oracle customers. Your focus will be on resolving complex, non-technical customer inquiries, as well as providing technical troubleshooting for Oracle's Electronic Support Services. Acting as a primary point of contact for customers, you will manage customer relationships and offer assistance to internal Oracle teams regarding customer situations and escalated issues. Key Responsibilities: Customer Support: Act as the primary contact for Oracle customers, assisting them with complex technical and functional queries related to Oracle Fusion HCM products, including Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher, and Oracle Integration Cloud. Incident Management: Track, diagnose, replicate, and resolve critical and complex cases, ensuring total resolution of service incidents. Customer Success: Advise customers on the complex use of Oracle products, providing tailored solutions and resolving critical issues. Situation Management: Take ownership of highly sensitive and critical customer issues, working directly with customers and consulting with management to drive resolution. Knowledge Sharing: Share your knowledge with teammates by delivering formal training sessions, creating and reviewing Knowledge Articles, and mentoring others to promote technical and professional development. Collaboration: Work closely with internal teams to address escalated customer issues and contribute to improving internal processes and solutions. Qualifications: Must-Have Skills: 6-10 years of experience in the implementation, support, or upgrade of Oracle SaaS HCM products, with at least one implementation experience in Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher, and Oracle Integration Cloud. Hands-on configuration experience with at least three or more tools: HCM Extracts HCM Data Loader (HDL) Payroll Batch Loader (PBL) Workflow BI Publisher Fast Formula Personalization PL/SQL Strong knowledge of Fusion Cloud architecture, setup manager, and activities. Experience with FBDI and OTBI report development. Knowledge of integrating external data sources into Oracle Fusion Applications. Familiarity with localizations and security setup is a plus. Nice-to-Have Skills: Experience with Oracle Core HR, Absence, Benefits, and Payroll in Release 12.1.3.x / 12.2.x. Experience working in L1/L2/L3 support environments. Ability to analyze and decipher software logs and trace files to troubleshoot issues. Hands-on experience with XML, Java, J2EE, Oracle ADF, SOA, and Web Services. Strong functional/product expertise, with the ability to relate Oracle s functionality to business processes. Additional Skills: Effective analytical and organizational skills. Strong verbal and written communication skills in English; multilingual skills are a plus. A proactive learning orientation, staying up-to-date with emerging business models, processes, and Oracle product solutions. Experience in Managed Services, including client relationship management, offshore delivery management, project/program management, and successful delivery of KPIs. Ability to work in rotational shifts, manage a large team, and ensure SLAs are met for both EBS and Cloud/SaaS customers. Education & Experience: B.S. (Computer Science), BE, or equivalent preferred. Other qualifications with adequate experience may also be considered. Qualification : B.S. (Computer Science), BE, or equivalent preferred.

At FalconX, we are a trailblazing team of operators, investors, and builders dedicated to transforming institutional access to the cryptocurrency markets. Positioned at the crossroads of traditional finance and cutting-edge technology, FalconX seeks to solve the industry's biggest challenges. The digital asset market can often feel complex and fragmented, with limited products and services that support the advanced trading strategies, structures, and liquidity found in traditional financial markets. That s where we come in. As a comprehensive solution for all digital asset strategies, FalconX acts as the connective tissue, guiding clients through the fast-paced, ever-evolving crypto landscape. Position: Technical Product Manager We re on the hunt for a Technical Product Manager to focus on the technical and tactical aspects of our electronic trading platform Midas. As a key player on the team, you ll collaborate with internal teams to build and maintain scalable, robust, and high-performing solutions tailored for institutional customers. The scope of this role includes everything from routing, trading system infrastructure, and performance monitoring to enhancing client experience and overseeing the entire trade lifecycle. What You'll Do: Drive OKRs & Execution Lead the execution of technical designs and builds by driving Objectives and Key Results (OKRs) to ensure impactful work for the team. Write PRDs for Technical Improvements Own the process of writing Product Requirement Documents (PRDs) for technical improvements at both the infrastructure and application layers of the electronic trading platform. Cross-Functional Collaboration Partner closely with Engineering, Partnerships, Operations, and Compliance teams to gather and define all necessary requirements for successful product launches/releases. Enhance Liquidity Provider Program Build tools to monitor, track, and report liquidity status, identifying and addressing any potential gaps in the liquidity provider program. Develop Testing Frameworks Design and implement testing frameworks, create test cases, and ensure high-quality releases for individual product releases. Trading Data & Metrics Tracking Build tools to track and report trading data and success metrics, ensuring that product releases are delivering measurable impact. What You Need to Bring: 3+ Years Experience in API Development Proven experience in technical product management, with a strong focus on API development and management. 2+ Years in Brokerage, Market-Making, or Institutional Trading Experience working within brokerage, market-making, or institutional trading environments. Hands-on Coding Skills Proficiency in coding using programming languages like Python, Java, Golang, or C++ is a must. Understanding of Market Microstructures Deep understanding of market microstructures and familiarity with low-latency trading principles. Background in Sell-Side or Buy-Side Institutions Experience working at a sell-side or buy-side institution is essential to this role. Experience in Digital Assets (Bonus) Previous experience in the digital asset space is a significant bonus. Joining FalconX means becoming part of an innovative, forward-thinking team that s helping shape the future of digital asset trading. We re not just about technology we re about building the future of finance and providing our clients with the tools they need to succeed in a rapidly evolving market. If you're ready to work at the intersection of finance and blockchain technology, and drive impactful change in the crypto space, this is the role for you.