Product Performance Jobs in Mumbai

Customer-Centric Market Research & Customer Success Internship Location: Mumbai Have you ever wondered what customers truly want and what influences their choice of one brand over another? At ePayLater, we go beyond assumptions. We engage directly with real customers, gather first-hand insights from the market, and convert those insights into meaningful product and business impact. This internship offers a unique opportunity to work at the intersection of fintech, market research, and customer success, giving you direct exposure to retailers, distributors, and small businesses. Your insights will actively contribute to how we build, position, and evolve our products. What You ll Work On Understand Customer Behavior: Analyze merchant needs, payment patterns, and digital credit usage. Identify Market Gaps: Discover unmet needs and areas where current solutions fall short. Competitive Insights: Capture customer perceptions of competitors and identify opportunities for differentiation. Customer Acquisition & Onboarding: Introduce potential customers to ePayLater s offerings and support onboarding. Insight Sharing: Convert on-ground conversations into actionable insights for product, sales, and strategy teams. How You ll Do It Conduct one-on-one field visits with merchants and small businesses. Run quick surveys and in-depth interviews. Map competitor offerings and customer sentiment. Participate in focus group discussions where applicable. Prepare daily reports highlighting insights, challenges, and key learnings. What You ll Gain Hands-on exposure to go-to-market strategy, market research, and sales execution. Deep understanding of customer psychology and B2B decision-making. Opportunity to influence real product and customer experience decisions. Internship certification and performance-based recommendation. A whole new perspective on India s retail ecosystem. B-school students or graduates interested in sales, marketing, market research, or customer strategy. Self-driven individuals comfortable working in dynamic, on-ground environments. Strong communicators who enjoy interacting with people. Curious thinkers who ask the right questions and dig deep for insights.

Team Lead Frontend Developer (React & Angular) Location: Mumbai Reporting To: Senior Solution Architect About the Role We re looking for a highly skilled Frontend Team Lead with strong hands-on expertise in both React and Angular to lead the development of high-quality, scalable, and responsive web applications. You ll play a pivotal role in translating design assets into pixel-perfect UIs, optimizing for performance, and mentoring developers. This is a hands-on leadership role ideal for someone who loves writing clean code, solving complex UI challenges, and delivering seamless user experiences across devices. Key Responsibilities Frontend Development Develop, maintain, and optimize UI components using React and Angular (proficiency in both is mandatory). Convert Figma/Zeplin/Photoshop designs into pixel-perfect, responsive HTML/CSS/JS interfaces. Write clean, reusable code in JavaScript and TypeScript using modern best practices. Style interfaces using SCSS, SASS, LESS, and frameworks like Bootstrap. Implement component-based architecture, state management (e.g., Redux, NgRx), and reusable modules. Design & UX Integration Collaborate closely with UI/UX teams to ensure seamless implementation of responsive and accessible designs. Translate complex visual and interaction designs into functional front-end code. Maintain consistency across browsers and devices through rigorous testing. Testing & Debugging Perform thorough cross-browser and device testing to ensure UI consistency. Debug layout issues, performance bottlenecks, and JavaScript errors. Ensure high performance, scalability, and responsiveness of web apps. Team Collaboration & Leadership Work closely with backend developers, designers, and product managers in Agile teams. Participate in code reviews, enforce coding standards, and mentor junior developers. Manage version control using Git (GitHub/GitLab/Bitbucket). Bonus: Email Development (Nice to have) Experience in building responsive email templates compatible across platforms. Required Skills & Experience 6+ years of hands-on front-end development experience. Expert-level proficiency in both React and Angular. Strong knowledge of HTML5, CSS3, JavaScript, TypeScript, and preprocessors (SCSS, SASS, LESS). Experience converting Figma, PSD, or Zeplin designs to high-fidelity, responsive UIs. Solid understanding of state management tools like Redux, NgRx, or similar. Familiarity with design systems, component libraries, and accessibility standards. Deep experience with Git for version control and collaborative development. Desirable Skills Knowledge of Node.js for front-end tooling/build systems. Experience with Flutter or Ionic for hybrid mobile app development. Exposure to Webpack, CI/CD pipelines, and performance optimization techniques. Education Bachelor s degree in Computer Science, Engineering, or a related technical field. This is an opportunity to lead by example working with a collaborative tech team, shaping user experiences, and delivering cutting-edge web applications for high-impact products. If you love UI craftsmanship, performance tuning, and mentoring, we d love to meet you. Qualification : Bachelors degree in Computer Science, Engineering, or a related technical field

Senior Content Writer Mutual Funds & Finance Location: Mumbai Experience: 3 5 Years Industry: Financial Services / Mutual Funds / Digital Marketing Job Type: Full Time Job Summary: We are seeking a Senior Content Writer with strong experience in the mutual fund or financial services industry to lead the creation of high-quality, SEO-friendly content across multiple digital platforms. The ideal candidate is a strategic thinker with exceptional writing, editing, and storytelling skills who can simplify complex financial concepts for a wide B2C audience. You will play a key role in driving organic traffic, increasing user engagement, and improving search engine rankings. Key Responsibilities: Content Strategy & Execution Create and implement a content roadmap aligned with SEO, engagement, and lead generation goals. Drive content creation across on-page, off-page, and social media touchpoints. Monitor key KPIs such as CTR%, average time on site, and keyword ranking performance. Content Development Write and publish SEO-optimized content including: Blogs & Listicles Product & Support Pages Infographics Newsletters Social media posts Develop engaging hooks and narratives tailored to various customer personas. Curate content for social media platforms like LinkedIn, Twitter, Instagram, Facebook, and Quora. Editorial & SEO Excellence Edit and proofread articles created by other writers for tone, clarity, grammar, and SEO compliance. Conduct content audits and gap analysis to identify opportunities for improvement. Use SEO tools and keyword research to optimize content for search engines. Work closely with SEO, Design, and Product teams to enhance user experience and engagement. Performance Monitoring & Optimization Analyze content performance using Google Analytics, heatmaps, and engagement metrics. Maintain and manage the editorial calendar to ensure timely and relevant content delivery. Recommend content experiments to improve ranking, readability, and conversion. Qualifications & Requirements: 3 5 years of experience in digital content writing, preferably in the mutual fund or finance industry. Deep understanding of SEO best practices, on-page & off-page optimization, and social media trends. Familiarity with Content Management Systems (CMS) and SEO tools like SEMrush, Ahrefs, or Google Search Console. Strong grasp of financial products, investment terminology, and compliance guidelines. Exceptional command over English; ability to simplify complex ideas for a lay audience. Strong research skills with attention to accuracy and detail. Ability to manage multiple projects with tight deadlines. Bonus if you have: Experience in managing or mentoring junior content writers. Prior work in fintech or BFSI startups. Basic understanding of SEM and content performance analytics.

Position Title: Head of Technology / Head of Engineering Location: Mumbai Overview: We are seeking a dynamic and experienced Head of Technology to lead our engineering team and drive the development of innovative, scalable, and high-impact tech solutions. You will be responsible for overseeing infrastructure, internal systems, product architecture, third-party integrations, and the full software development lifecycle from ideation to execution. As a senior leader, you will collaborate closely with cross-functional teams to align technology initiatives with business goals, while fostering a high-performance engineering culture. Key Responsibilities: Leadership & Team Management Lead, mentor, and scale a high-performing engineering team Define clear OKRs and growth plans for team members, including career development and regular coaching Attract, retain, and nurture top engineering talent Set team goals aligned with broader business objectives Technology Strategy & Execution Drive the technical strategy, architecture, and execution of the company s product roadmap Oversee all internal systems to ensure security, reliability, and scalability Own technical decision-making, from high-level architecture to low-level design Evaluate and implement innovative technologies to enhance development efficiency and product performance Cross-Functional Collaboration Work closely with Product, Business Development, and Operations to align technical efforts with strategic objectives Manage third-party integrations and collaborate with external business partners Ensure seamless and scalable partner onboarding and system integrations Project Oversight & Delivery Set realistic timelines, budgets, and KPIs for engineering projects Track and report progress to senior management, stakeholders, and external partners Lead delivery across multiple modules and features, ensuring high-quality output at speed Requirements & Qualifications: 8+ years of hands-on experience in software development and system architecture Strong programming background in at least one of: Python, PHP; knowledge of Go or Java is a plus Experience working with at least one NoSQL database Proven expertise in managing infrastructure on AWS independently for 2 3 years Prior experience reporting to senior leadership, business stakeholders, or investors Successfully led at least one enterprise-grade financial product or project in a senior technical role Strong leadership, strategic thinking, and communication skills Ability to thrive in a fast-paced, dynamic startup or scale-up environment

Position: Program Advisor Employment Type: Full-Time Department: Management Team Location: Mumbai About TimesPro TimesPro is a leading Higher EdTech initiative of the Times of India Group, established in 2013 with a mission to make quality education accessible and industry-relevant. We champion the principles of Education 4.0 learner-centric, role-specific, technology-enabled, and globally collaborative. We offer: Early Career Programs in BFSI, e-commerce, and tech Executive Education in partnership with top Indian and global institutions Enterprise Solutions for workforce learning & development Role Overview We are looking for a dynamic and consultative Program Advisor to support the Executive Education business at TimesPro. In this role, you ll engage with senior and mid-level working professionals, advising them on the right executive learning programs to accelerate their careers. If you have a flair for communication, a consultative mindset, and a passion for lifelong learning, this role is for you. Key Responsibilities Consultative Counseling: Advise and guide working professionals on executive programs offered in collaboration with top Indian and international institutions. Lead Engagement: Engage 100 120 prospects daily via phone, understand their career goals, and match them with suitable programs. Needs Assessment: Understand personal and professional aspirations of potential learners and align program offerings to meet those needs. Follow-ups & Closures: Maintain regular contact with prospective learners, address queries, and assist them through the decision-making and enrollment process. CRM Management: Log all interactions and maintain lead details and follow-ups using CRM tools to ensure organized communication and tracking. Collaboration: Work closely with internal teams to ensure smooth onboarding, enrollment, and handover of enrolled participants. Performance & Incentives: Achieve or exceed monthly enrollment targets and earn industry-leading incentives and rewards. Training & Development: Attend ongoing training sessions to improve product knowledge, communication skills, and overall performance. Desired Skills & Experience Experience: 2 3 years of experience in consultative sales, education program sales, executive search, or training & development. Communication: Excellent verbal communication, strong listening skills, and persuasive selling abilities. CRM Proficiency: Prior experience working with CRM software to manage leads and track follow-ups. Industry Passion: Strong interest in the education sector and belief in its transformative potential. Personality Traits Confident, empathetic, and approachable demeanor. Positive attitude with a strong ethical foundation. Adaptive and open to feedback and learning. Team player with a professional work ethic. Punctual, respectful, and customer-focused. This role offers a fantastic opportunity to impact careers, contribute to a fast-growing EdTech brand, and work with a motivated and high-performing team.

Assistant Sales Manager Converge Location: Mumbai Employment Type: Full-Time About the Role: We are seeking a results-driven Assistant Sales Manager with a strong background in hospitality and F&B sales, particularly in catering, events, and amenities/services management. The ideal candidate will bring at least 3 years of experience working in hotel sales operations, specifically in banquets, catering, or related F&B areas. Experience in room sales is a plus. This role requires close collaboration with City, Corporate Leadership, and cross-functional teams to ensure smooth sales and operations management of the Training Centre. Core Responsibilities: Profitability and Revenue Management Manage and review annual and monthly budgets for the Training Centre. Monitor budget performance in coordination with internal stakeholders. Develop and implement strategies to drive incremental revenue growth. Sales, Operations & F&B Management Oversee sales operations, daily activities, and F&B services of the Training Centre. Develop and execute sales, operations, and event strategies. Coordinate with Marketing and Technology teams to promote sales and events. Collaborate with City training resources to maintain effective sales systems and upselling procedures. Client Experience & Service Excellence Design and implement sales procedures to ensure consistent service delivery. Work closely with internal teams to facilitate smooth cross-departmental collaboration. Conduct regular client feedback surveys to identify opportunities for product and service improvements. Analyze feedback data to drive continuous performance improvements. Inspire and motivate employees to deliver exceptional customer care with attention to detail. Leadership & Team Development Partner with Corporate and City teams to develop and execute sales and operations strategies. Create and enforce SOPs, KPIs, and metrics that enhance revenue, productivity, and service quality. Drive brand partnerships and alliances to elevate client experience and revenue generation. Lead initiatives that improve team performance, processes, and customer satisfaction. Behavioral Attributes: Self-starter with strong business acumen and commercial insight. Excellent problem-solving and decision-making skills. Clear and persuasive communicator with strong relationship-building abilities. Highly motivated with a focus on achieving results and driving change. Detail-oriented and capable of managing multiple high-priority tasks under pressure. Confident decision-maker with excellent organizational skills. Preferred Qualifications: Bachelor s degree (minimum 3 years); qualifications in hospitality, property, or facilities management are a plus. 3+ years of relevant experience in hospitality sales and operations, preferably leading cross-functional teams. Strong customer service orientation and client relationship management skills. Proven track record of continuous improvement and a progressive mindset. If you are passionate about hospitality sales and delivering outstanding client experiences, apply now to join the Converge team and contribute to shaping exceptional event and training centre services. Qualification : Bachelors degree qualifications in hospitality, property, or facilities management are a plus

Solution Architect Location: Mumbai Experience: 5+ Years Type: Full-Time About Fynd Fynd is India s largest omnichannel platform and a leading multi-platform tech company at the intersection of retail, AI, ML, big data, and digital infrastructure. Powering over 2,300 brands, we enable seamless integration of online and offline retail, store operations, inventory, and customer engagement transforming business operations and customer experiences across the board. About the Role We are seeking a Solution Architect to lead the design and implementation of scalable, secure, and robust technology solutions that align with business goals. You ll collaborate across engineering, product, DevOps, and business teams translating complex requirements into strategic architectural blueprints and delivering high-impact, performant systems. This role is ideal for someone with strong full-stack expertise, a deep understanding of cloud-native architecture, and a passion for building systems that scale efficiently. Key Responsibilities Solution Design & Architecture Design end-to-end architecture for enterprise and cloud-based applications. Define scalable, secure, and cost-efficient solutions that align with business needs. Choose appropriate tech stacks, frameworks, and tools for performance and maintainability. Technical Leadership & Collaboration Partner with engineering, DevOps, and product teams to ensure successful solution implementation. Provide architectural guidance, code best practices, and mentorship to development teams. Conduct design reviews and ensure adherence to architectural standards and coding guidelines. Cloud & Infrastructure Architect cloud-native solutions on AWS, Azure, or GCP. Define and implement CI/CD pipelines and Infrastructure as Code (IaC). Design systems with high availability, fault tolerance, and disaster recovery in mind. Security & Compliance Implement security best practices across applications, APIs, and infrastructure. Collaborate with InfoSec to ensure compliance with standards like SOC 2, ISO 27001, and GDPR. Stakeholder Management Work closely with business, engineering, and product stakeholders to gather requirements and define technical roadmaps. Communicate complex technical concepts clearly to both technical and non-technical audiences. Present architectural solutions and trade-offs to executives and clients. Technical Skills & Experience Must-Have Skills 5+ years of experience in software architecture and solution design. Deep expertise in cloud platforms (AWS, Azure, or GCP) and microservices architecture. Hands-on experience with: Frontend: JavaScript, React.js, React Native Backend: Node.js, Python Experience with AI/ML frameworks and building data pipelines. Strong knowledge of RESTful APIs, GraphQL, and event-driven systems. Proficiency in databases: SQL, NoSQL, PostgreSQL, MongoDB. DevOps familiarity: Kubernetes, Docker, CI/CD pipelines. Understanding of security protocols and standards: OAuth, JWT, encryption best practices. Nice to Have Experience working in fast-paced product environments or startup ecosystems. Background in performance tuning and system observability. Growth Be part of a rapidly growing company breaking into new products and global markets. Leadership grooming and growth opportunities into senior strategic roles. Flex University: Upskill with internal learning programs. Learning Wallet: Reimbursement for external courses and certifications. Culture Collaborative, people-first culture. Weekly team activities, quarterly offsites, and annual celebrations. Wellness Comprehensive Mediclaim for you, your spouse, kids, and parents. Access to mental health professionals to support your productivity and work-life balance. Work Environment We work from our Mumbai office, 5 days a week, to build together, learn faster, and collaborate more effectively. If you re ready to make an impact and architect the future of retail tech we d love to meet you.

Sr. Manager Business Collaboration Location: Mumbai Experience: 2 8 Years Company: Tata Communications Employment Type: Full-Time About Tata Communications At Tata Communications, we are redefining global connectivity through innovation and intelligence. From Cloud and Mobility to Internet of Things (IoT), Unified Collaboration, Security, Media, and Network Services, we are building the next generation of digital infrastructure to support the New World of Communications. Role Overview We are seeking a Senior Manager Business Collaboration to lead and grow our Unified Collaboration product portfolio. This role will be responsible for product strategy, lifecycle management, GTM planning, and driving profitable growth. You will define the product roadmap, manage cross-functional development, and ensure exceptional customer experiences through product enhancements and digital journeys. This is a tactical and strategic role with direct influence on mid-term business outcomes, driving revenue, profitability, and competitiveness in the Unified Collaboration space. Key Responsibilities Product Ownership: Define product requirements and manage development from concept to launch. Own the product roadmap, delivery, and enhancements. Customer Experience: Collaborate with IT and operations teams to streamline the digital customer journey and improve CSAT scores through process and system improvements. Go-to-Market Strategy: Develop and execute product plans including value proposition, pricing, positioning, promotions, packaging, and sales enablement. Performance Tracking: Monitor product P&L, revenue, profitability, and market competitiveness. Provide accurate forecasting and reporting of product performance. Sales Support: Equip sales teams with tools, training, and guidance to communicate product value. Define pricing guidelines and assist in special solutioning when needed. Market Intelligence: Analyze local market dynamics, customer needs, and competition to refine offerings and maintain a strong market position. Cross-functional Leadership: Collaborate with marketing, engineering, IT, operations, and finance to align strategy and execution. Optional People Management: May lead a small team or act as an individual contributor, depending on the scope. Minimum Qualifications & Experience Bachelor's degree in a relevant field (MBA preferred). 2 8 years of experience in product management, preferably in Unified Collaboration or Telecom domains. Desired Skill Sets Strong understanding of product strategy, planning, and execution. Experience in go-to-market strategy, pricing models, and product positioning. Commercial acumen with the ability to analyze P&L and market data. Strong knowledge of local markets and customer behavior. Solution-oriented mindset with an end-to-end product view. Excellent communication, presentation, and stakeholder management skills. Experience working across cross-functional teams including sales, marketing, engineering, and operations. Familiarity with digital platforms and creating seamless customer journeys is a plus. Be part of a leading global digital ecosystem enabler. Drive cutting-edge innovation in cloud, connectivity, and collaboration. Collaborate with visionary leaders and global teams. Accelerate your career with impactful, high-ownership roles. Qualification : Bachelor's degree in a relevant field (MBA preferred)

Sr. Manager Business Strategy Location: Mumbai Experience: 4 9 Years Company: Tata Communications Employment Type: Full-Time About Tata Communications Tata Communications is at the forefront of redefining global connectivity. With innovation and intelligence at our core, we power digital transformation through Cloud, Mobility, IoT, Unified Collaboration, Security, Media, and Network Services. As a leader in the evolving tech landscape, we are building the New World of Communications. Role Overview As a Senior Manager Business Strategy, you will lead and drive the structured execution of strategic initiatives across business units, functions, and customer accounts. This role combines market analysis, competitive intelligence, strategic planning, and program governance to enable data-driven decision-making and ensure alignment with mid- to long-term business goals. You ll be at the center of shaping strategic priorities, building actionable frameworks, guiding cross-functional teams, and influencing key business decisions. Key Responsibilities Market & Competitor Intelligence: Analyze external market trends, industry reports, and competitor benchmarks (e.g., financial performance, customer segments, network investments). Strategic Planning & Execution: Design strategic frameworks, define growth levers, and evaluate new business opportunities (e.g., product/region entry, value proposition, GTM strategy). Business Analysis: Conduct scenario planning, business case development, performance reviews (e.g., product mix, sales ratios, revenue gaps), and identify operational areas requiring intervention. Roadmap & Alignment: Build strategic roadmaps with business teams and advise on implications of key initiatives. Ensure strategies are executable and measurable. Cross-Functional Collaboration: Coordinate with functional teams to translate strategy into detailed deployment plans with defined deliverables and success metrics. Program Governance: Lead project governance by tracking KPIs, budgets, and timelines. Take corrective action to address gaps in execution. M&A and Innovation Initiatives: Lead due diligence for M&A opportunities. Identify risks and new growth avenues. Partner with external firms and drive internal innovation projects. Minimum Qualifications & Experience 4 9 years of experience in strategy consulting, product or sales strategy, or business planning within technology or telecom services. Bachelor's degree required; MBA or equivalent preferred. Desired Skills & Competencies Strong business acumen with a solid grasp of technology trends. Proven ability to translate business challenges into data-backed insights and actionable strategies. Experience with go-to-market planning, financial modeling, and value proposition development. Excellent communication, stakeholder management, and collaboration skills. Deep understanding of the enterprise networking and telecom competitive landscape. Strong program and project management capabilities with a focus on execution excellence. Join a global leader at the forefront of digital transformation. Shape strategic direction in a high-impact, high-visibility role. Work with top-tier talent across innovation, product, and business teams. Be part of a dynamic organization that values foresight, agility, and collaboration. Qualification : Bachelor's degree required; MBA or equivalent preferred

Position: IQ Analytics Manager CD COE Location: Mumbai Experience Required: 5+ Years Function: Analytics / Business Intelligence / Decision Sciences About the Role As an IQ Analytics Manager, you will play a critical role in driving business growth by uncovering the key levers that influence commercial KPIs. You ll develop and scale data-driven models that influence strategic decision-making for senior leadership, combining technical depth with business acumen to deliver actionable insights. Your work will directly support projects that enhance performance, efficiency, and execution within the CD (Customer Development) Centre of Excellence. Key Responsibilities Analytics & Insight Development Conduct in-depth quantitative analyses to understand drivers behind key commercial KPIs. Translate data into actionable insights that impact decision-making across product and business teams. Build causal and predictive models to diagnose performance issues and suggest improvement strategies. Stakeholder Collaboration Partner with product managers, commercial leads, and functional stakeholders to embed analytics into decision-making. Communicate key business trends and insights to senior leadership using structured storytelling backed by data. Solution Integration Design scalable, production-ready analytical solutions integrated into business and product workflows. Continuously monitor performance of deployed models and evolve them based on real-time business changes. Qualifications & Experience Bachelor's degree in Engineering, Computer Science, Statistics, Mathematics, or a related discipline from a reputed institute. (MBA from a top-tier institute is a plus.) Minimum 5 years of relevant experience in analytics, business intelligence, or data science roles. Core Competencies Strong business acumen with the ability to translate data into strategy. Proactive and self-motivated with a strong sense of ownership and accountability. Comfortable navigating ambiguity and driving clarity through data. Excellent communication, presentation, and storytelling skills. Ability to adapt and respond to dynamic business environments and shifting priorities. Technical Skills Required Strong command of SQL, Python, and Excel Proven expertise in statistical modelling, AI, and machine learning (including supervised & unsupervised methods) Experience in building and deploying machine learning models at scale Proficiency in data visualization tools such as Power BI, Tableau, QlikView, or Google Data Studio Work at the intersection of analytics, technology, and business strategy High-impact role with direct visibility to senior leadership Be part of a dynamic team that values innovation, ownership, and continuous learning Opportunity to solve real-world business problems at scale Qualification : Bachelor's degree in Engineering, Computer Science, Statistics, Mathematics, or a related discipline from a reputed institute

Job Title: Associate Product Manager Location: Mumbai, Maharashtra, India Experience: 0 2 Years Open Positions: 1 Designation: Associate Product Manager Job Overview: We are looking for a motivated and detail-oriented Associate Product Manager to support the development and delivery of our digital platforms. In this role, you ll work closely with cross-functional teams to help define features, improve user experiences, and manage the product development lifecycle using agile methodologies. Key Responsibilities: Assist in planning and executing the product roadmap in alignment with business goals. Collaborate with stakeholders to gather, analyze, and document business and user requirements. Work with UX/UI designers to develop wireframes, mockups, and user flows. Support product lifecycle management from concept to launch. Use analytics tools to track product performance and identify opportunities for improvement. Contribute to daily stand-ups, sprint planning, and retrospectives as part of the agile product development cycle. Required Skills & Qualifications: 0 2 years of experience in product management or a related role (preferably in media, tech, or digital-first environments). Understanding of digital products, content platforms, and user journeys. Familiarity with agile methodologies and product lifecycle stages. Experience with wireframing tools such as Figma or Balsamiq. Basic knowledge of analytics tools (Google Analytics, Search Console, etc.). Strong communication, problem-solving, and organizational skills. Bonus (Preferred, Not Mandatory): Exposure to A/B testing, user research, or data-driven decision-making. Basic understanding of HTML/CSS or CMS platforms. Skill Tags: Product Management | Production Support | Wireframing | Product Lifecycle | Agile | UX Design

Position: Director Design Company: Upstox Department: Design Location:Mumbai About Upstox At Upstox, we're redefining the future of investing making it simple, powerful, and accessible to all. As one of India s fastest-growing fintech platforms, backed by industry leaders like Mr. Ratan Tata and Tiger Global, we re on a mission to democratize wealth creation for every Indian. Whether it s a first-time investor or a seasoned trader, millions rely on us to navigate their financial journey. If you re excited by high-growth environments, real impact, and bold innovation, Upstox is the place to be. The Role: Director Design As the Director of Design, you ll lead a multidisciplinary team of product designers and shape the long-term vision, strategy, and execution of design across Upstox s fintech products. This is a strategic and hands-on leadership role focused on delivering seamless, user-centric experiences that power millions of financial journeys. You'll champion design not as an afterthought, but as an integral part of the product development process. Key Responsibilities Lead and drive end-to-end UX/UI design for critical fintech products across platforms Define and execute a long-term design strategy aligned with product and business goals Build, mentor, and guide a high-performing design team, while remaining hands-on when needed Own and evolve the design system to ensure consistency, scalability, and efficiency Translate user research, market trends, and analytics into impactful design solutions Collaborate cross-functionally with product, engineering, marketing, compliance, and business teams Regularly review design performance using KPIs, user feedback, and usability testing Foster a culture of design excellence, experimentation, and innovation 10+ years of professional design experience, with 3+ years in a leadership or lead designer role Strong portfolio demonstrating end-to-end product design in consumer tech, fintech, or high-growth digital products Proficiency in modern design tools like Figma, Sketch, Adobe XD, with deep understanding of design systems Solid grasp of user-centered design, interaction design, and visual design principles Ability to mentor, influence, and communicate effectively across all levels of the organization Experience in working within agile, fast-paced environments, balancing business goals and user needs Bachelor's degree in Design, HCI, Computer Science, or a related field Awareness of industry-specific compliance, accessibility, and security standards Why This Role is a Game-Changer Shape the financial experiences of millions in India s dynamic fintech ecosystem Collaborate directly with founders, product, engineering, and growth leaders on high-impact initiatives Influence company direction through design-led thinking and execution Build and nurture a world-class design culture in a growing organization Be part of a mission-driven company where design is central to trust, product success, and customer loyalty Qualification : Bachelor's degree in Design, HCI, Computer Science, or a related field

Position: Ecommerce Operations Manager Location: Mumbai, India Job Overview: We are seeking a detail-oriented and tech-savvy Ecommerce Operations Manager to oversee the daily operations and performance of our online store. The ideal candidate will have hands-on experience with Magento 2.2, strong coordination skills, and the ability to drive ecommerce strategies across platforms while ensuring a seamless customer experience. Key Responsibilities: Oversee the end-to-end operations of the company website, built on Magento 2.2, ensuring continuous functionality and performance Manage website updates, including the addition of new product collections and feature enhancements in collaboration with tech and design teams Coordinate daily with the external tech agency to troubleshoot and implement website improvements Lead SEO initiatives, UI/UX enhancements, and site optimization strategies to increase traffic and conversions Plan and execute promotional campaigns and ensure they are accurately reflected on the website within specified timelines Ensure smooth customer service operations by resolving customer queries and complaints promptly Collaborate with internal departments such as merchandising, supply chain, and retail to support seamless order fulfillment and delivery Maintain and update product listings and stock data on the website and across marketplace platforms Manage online photoshoots and product data including measurements, descriptions, and imagery Generate and analyze performance reports, including weekly/monthly sales, sell-through rates, offer code effectiveness, and inventory status Oversee relationships with payment gateway partners to ensure secure and efficient transactions Monitor marketplace accounts, track stock levels, and update inventory across platforms Handle the end-to-end customer complaint resolution process daily Qualifications & Requirements: Proven experience in ecommerce operations management Strong knowledge and working experience with Magento 2.2 Familiarity with website management, SEO strategies, UI/UX best practices, and ecommerce marketing tools Excellent coordination and communication skills to manage cross-functional teams and third-party vendors Strong analytical skills with the ability to interpret data and generate actionable insights Ability to work in a fast-paced environment and manage multiple priorities effectively Experience in managing photoshoots and product data entry is a plus

Position: Category Manager Merchandising Location: Mumbai, India Job Overview: We are seeking an experienced Category Manager to lead merchandising strategies for our product categories. This role involves budget management, product lifecycle planning, competitive pricing analysis, and collaboration with cross-functional teams to drive category growth and profitability. Key Responsibilities: Develop and manage budgets, revenue targets, and profit margins for assigned product categories Lead product re-engineering initiatives to optimize design, cost, and market fit Collaborate closely with sourcing, marketing, and merchandising teams to align category strategies Formulate product pricing strategies based on market insights and competitive analysis Plan and maintain a calendar for the introduction of new designs and product launches Oversee promotion planning across multiple sales channels to maximize impact Manage and update the product catalog to ensure accuracy and relevance Provide product training and support to retail staff to enhance sales effectiveness Analyze product performance data, identifying top performers and underperforming designs to inform future development Qualifications & Requirements: Graduate or Postgraduate degree with 5 8 years of merchandising experience in the retail industry (preferably jewellery sector) Strong understanding of product design and aesthetics Proficient in Microsoft Excel and other relevant computer applications Comfortable with frequent travel to various store locations Excellent analytical, organizational, and communication skills

Position: Data Analyst Location: Mumbai, India Division: Data & Analytics / Marketing About the Role As a Data Analyst within the Blenheim Chalcot portfolio and Oakbrook, you will be crucial in driving data-driven insights for our consumer lending business. You will analyze marketing performance across direct and third-party aggregator channels, helping optimize spend and strategy. Your work will involve building and maintaining dashboards (SQL, Power BI), monitoring campaign and product performance, and ensuring channel efficiency. Key Responsibilities Campaign & Channel Performance Analysis Track and analyze marketing campaigns (paid search, social, email, display, aggregators). Measure key conversion metrics: impressions → clicks → applications → approvals → disbursals. Identify underperforming campaigns/channels and recommend improvements. Aggregator Performance Monitoring Monitor lead volume, quality, and conversion rates from aggregators (e.g., Clear Score, Compare the Market). Benchmark aggregator ROI and provide actionable insights for partner management. Product Performance Tracking Analyze application, approval, and disbursal trends by product type. Segment performance by demographics, channel, and credit risk tiers (prime, near-prime, non-prime). Identify opportunities for product/pricing optimization. Dashboard Development & Reporting Design and maintain interactive dashboards using SQL and Power BI. Ensure data accuracy and real-time performance tracking. Present weekly/monthly reports and insights to marketing, finance, and product teams. Customer Journey & Funnel Analysis Analyze drop-off points in the customer journey. Collaborate with CRO and UX teams to improve application flows. Support A/B testing with data analysis. Marketing Data Governance Ensure campaign tagging and data standards across platforms (GA, CRM, ad networks). Collaborate with data engineering on data quality and pipeline improvements. About You Technical Skills: Advanced SQL skills (complex queries, joins, CTEs) on relational databases (Snowflake, Big Query, Redshift). Proficient in Power BI (dashboard design, KPI visualization, DAX calculations). Strong Excel/Google Sheets skills (pivot tables, VLOOKUP/XLOOKUP, array formulas). Data cleaning and preparation expertise; familiarity with Alteryx or Python/Pandas is a plus. Understanding of UTM tracking, campaign attribution models, and analytics platforms (Google Analytics, Adobe Analytics). Experience with A/B testing and statistical analysis. Familiarity with CRM and marketing platforms (Google Ads, Meta, email/SMS tools). Awareness of GDPR and data governance best practices. Non-Technical Skills: Commercial awareness in lending context (customer acquisition cost, ROI, bad debt rates). Ability to translate data insights for non-technical stakeholders (marketing, finance, compliance). Strong attention to detail and problem-solving mindset. Excellent time management balancing regular reporting and ad-hoc analysis. Curious and proactive in identifying trends and opportunities. Collaborative working style across marketing, product, risk, and data teams. About Blenheim Chalcot & Oakbrook Blenheim Chalcot is a world-leading digital venture builder with over 26 years of experience creating disruptive businesses in FinTech, EdTech, GovTech, and more. Our India team plays a vital role in our success, fostering innovation and entrepreneurship since 2014. Oakbrook, a fast-scaling FinTech venture in our portfolio, leverages advanced analytics and technology to provide personalized consumer lending solutions. We aim to simplify borrowing with fair, data-driven credit access tailored to individual customers. Join the world s leading digital venture builder. Work with a diverse, talented team in a culture of continuous learning and innovation. Opportunity to work on Gen AI-enabled cutting-edge solutions. A fun, open, and cricket-enthusiast environment (home of Rajasthan Royals IPL team!). 24 days annual leave + 10 public holidays. Private medical insurance for you and your family & life insurance coverage. Our Commitment We value diversity and inclusion, fostering a culture where everyone s skills and talents can thrive. We recruit, develop, and promote based on merit and competence, driven by curiosity and collaboration. Join us to make an impact in a data-driven, fast-paced environment.

Position: Senior Product Marketing Manager Location: Mumbai, India (Hybrid) Function: Marketing | B2C Fintech | Full-Time The Role We are hiring a Senior Product Marketing Manager to lead the go-to-market strategy for our cutting-edge AI Agent mortgage product, while driving customer acquisition and lifecycle engagement across the ecosystem. This is a high-agency, strategic leadership role for someone who thrives on end-to-end ownership from GTM planning to growth experimentation and product positioning. You'll work at the intersection of AI innovation and digital financial services, helping shape how the next generation of homeowners discover, compare, and secure mortgages. Key Responsibilities AI Agent Product Launch & GTM Strategy GTM Leadership: Own the B2C go-to-market strategy for Koodoo s GenAI-powered mortgage assistant product. Positioning & Messaging: Craft compelling value propositions and positioning in a competitive mortgage tech landscape. AI-First Marketing: Integrate GenAI capabilities across marketing collateral, campaigns, and product storytelling. Customer Research: Conduct deep dives into audience needs, industry benchmarks, and competitive analysis. Innovation: Leverage AI-native tools and channels for creative, high-impact customer acquisition. Customer Lifecycle & Engagement Optimization Lifecycle Management: Optimize engagement across our 12,000+ user email base (growing by ~1,000 users/week). Retention Tools: Scale our automated mortgage rate alert system, improving re-engagement and conversions. Experimentation: Design, execute, and analyze A/B tests across key touchpoints (using tools like PostHog). LTV Growth: Drive lifecycle campaigns that improve user retention, repeat engagement, and lifetime value. Strategic Marketing Operations Cross-Functional Execution: Collaborate with Product, Design, Operations, Mortgage Advisors, and Compliance teams. Performance Tracking: Define and own KPIs for product launches and customer engagement success. Thought Leadership: Develop content that positions Koodoo as the UK s leading AI-first mortgage platform. Channel Innovation: Test and scale new customer acquisition channels; optimize existing ones. Strategic Alignment: Ensure marketing is embedded into product development processes and business planning. About You You re a strategic and execution-focused marketer who thrives in fast-paced environments. You re not only fluent in data and GTM planning you re also excited to experiment with AI, deeply understand customer needs, and lead cross-functional teams to success. Requirements 7 10 years of experience in product marketing, ideally in fintech, mortgage, or other high-consideration B2C verticals. Proven product launch experience, including AI/ML product GTM preferred. Expertise in customer acquisition, lifecycle marketing, and performance optimization. Experience with analytics and experimentation tools (e.g., PostHog, Mixpanel, GA4). High ownership mindset with ability to operate independently and iteratively. Strong cross-functional collaboration skills, including with product and technical teams. Excellent written and verbal communication; comfortable writing customer-facing content and internal briefs. Preferred: Familiarity with UK mortgage/lending ecosystem and related regulations. About Blenheim Chalcot Blenheim Chalcot is the UK s leading digital venture builder, with over 26 years of experience creating more than 40 successful startups in FinTech, EdTech, GovTech, Media, and more. All our ventures are GenAI-enabled, backed by world-class talent and a robust innovation ecosystem. Our India team, established in 2014, powers the growth of our global ventures through world-class engineering, marketing, data, operations, and finance. About Koodoo Koodoo is transforming the UK mortgage journey through digital innovation and AI-driven products. We help consumers from first-time buyers to re-mortgagers compare products, track rates, and connect with lenders via a simple, intuitive interface. Our recent breakthrough: passing the CeMAP exam using AI a UK-first milestone in mortgage tech. We partner with major UK banks and leading comparison brands to power smarter, AI-first mortgage journeys. A chance to work at one of the world s most respected venture builders. Exposure to high-growth fintech and GenAI-led marketing strategies. 24 days of annual leave + 10 public holidays. Private medical insurance for you and your family. Life insurance. Learning & development culture: access to venture-wide training, tools, and mentoring. A collaborative, fun, and high-performing team environment (plus cricket we own the Rajasthan Royals IPL team!). Diversity & Inclusion At Blenheim Chalcot, inclusion and meritocracy drive our decisions. We welcome talent from diverse backgrounds and believe that agility, generosity, and curiosity power innovation. We focus on developing people based on potential and capability, not just credentials. Recruitment Process Our hiring process is streamlined and respectful of your time. It typically begins with an introductory 15-minute call, followed by in-depth interviews with stakeholders from marketing, product, and leadership.

Job Title: Enterprise Account Manager Location: Mumbai, India (Work from Office) Job Type: Full-Time Industry: Enterprise SaaS | Technology | CX Solutions About the Role We are seeking an experienced and highly motivated Enterprise Account Manager to manage and grow relationships with our high-value enterprise clients. This role is ideal for someone who is passionate about customer success, understands how to build C-level relationships, and can identify upselling and cross-selling opportunities to drive business growth. As a strategic partner to our enterprise customers, you will act as a trusted advisor, aligning their goals with our product solutions to deliver measurable impact. Key Responsibilities Own and manage a portfolio of enterprise customers, ensuring customer retention, growth, and satisfaction. Act as the primary point of contact for key stakeholders including C-suite executives. Collaborate cross-functionally with Sales, Marketing, Product, and Engineering to deliver client-focused solutions. Identify and execute opportunities for upselling, cross-selling, and account expansion. Develop and maintain account plans that align with the client s business goals and roadmap. Conduct regular QBRs (Quarterly Business Reviews) and business health checks. Lead contract renewals, negotiations, and ensure timely closures. Proactively address customer issues and escalations with a solution-oriented approach. Track and report key metrics such as retention, usage, CSAT, NPS, and revenue forecasts. Maintain accurate documentation and updates on CRM platforms. Requirements & Skills Master s Degree from a reputed institute. 8+ years of experience in Enterprise Account Management, Customer Success, or Strategic Sales. Demonstrated success in managing enterprise clients and delivering high-impact outcomes. Strong experience with SaaS, enterprise software, or customer experience platforms is highly preferred. Exceptional ability to communicate, present, and influence stakeholders at all organizational levels. Experience with CRM tools (e.g., Salesforce, HubSpot) and MS Office Suite, especially Excel. Proven ability to manage multiple accounts, meet deadlines, and prioritize in a dynamic environment. Excellent negotiation, interpersonal, and organizational skills. Comfortable working independently and collaboratively in a fast-paced, target-driven environment. Willingness to travel for client meetings and reviews as needed. Work with innovative enterprise AI solutions revolutionizing the customer experience space. Be part of a growth-stage company with exciting expansion across global markets. Collaborate with some of the sharpest minds in sales, product, and technology. A transparent, merit-based work culture that rewards performance and ownership. Opportunity for career advancement and leadership roles in client-facing strategy. Qualification : Masters Degree from a reputed institute.

Job Title: Manager Business Development Location: Mumbai, India Company: Glance An InMobi Group Company About Glance Founded in 2019, Glance is a leading consumer technology company operating innovative platforms such as Glance, Roposo, and Nostra. Glance s smart lock screen inspires users by delivering personalized content without needing to search or download apps, reaching over 400 million smartphones worldwide. Roposo is a live streaming platform that transforms live experiences with immersive creator-led content, and Nostra is the largest gaming platform in India and Southeast Asia. At Glance, we encourage you to be bold, think big, and pursue your passion. Join a team of ambitious peers and contribute to mission-critical projects from day one. Enjoy autonomy balanced with collaboration, access to cutting-edge tech, and comprehensive well-being benefits including meals, gym, training, and a pet-friendly workplace. Role Overview We are looking for a dynamic and entrepreneurial Manager Business Development to join our ecommerce/dropshipping business. This role is vital to expanding our product sourcing operations, building strategic partnerships, and driving revenue growth by developing and executing sourcing strategies and negotiating with suppliers. Key Responsibilities Identify and Cultivate Partnerships Research, identify, and onboard potential business partners, suppliers, and affiliates in ecommerce and dropshipping. Initiate communication, negotiate terms, and build long-term mutually beneficial relationships. Strategic Planning Develop and execute sourcing strategies that drive business growth and expand market presence through hero product sourcing. Collaborate with management to set objectives, define KPIs, and create actionable plans to meet targets. Market Analysis Conduct in-depth market research to identify trends, competitor activities, and growth opportunities. Use insights to inform and steer strategic initiatives. Revenue Optimization Implement strategies to enhance revenue streams, improve profitability, and boost sales conversion by frequently introducing new and hero products. Monitor key performance metrics, analyze data, and refine strategies accordingly. Business Expansion Explore new market opportunities and develop scalable plans to enter new segments. Evaluate risks and market entry approaches for sustainable growth. Collaboration & Cross-Functional Leadership Work closely with marketing, operations, and product teams to align efforts and meet company goals. Lead and support cross-functional initiatives ensuring smooth execution and impact. Qualifications Master s degree in Business Administration, Marketing, or a related field (preferred). Proven success in business development, sourcing, sales, or partnership management in ecommerce/dropshipping sectors. Strong knowledge of ecommerce trends, technologies, and industry best practices. Excellent communication, negotiation, and interpersonal skills. Strategic and results-driven thinker with the ability to thrive in a fast-paced environment. Analytical mindset with strong data analysis and interpretation skills. Entrepreneurial attitude with passion for innovation and business growth.

Description Job Requirements Role/Job Title: Product Lead-Cross Sell Function/ Department: Rural banking Job Purpose: The role entails scaling up thecross-sellbusiness for the bank, bydeveloping strategiesto expand the existing products, channels, segments andcustomer basebydelivering banking needsto the customers in the mostcost efficientandtechnology effectivemanner. It includes building up teams, systems, process and culture amenable to the scale and consistency of delivery. Role will closelycollaboratewithRural SalesandRetail Assetsteam - Business Heads,Business Analytics,Digital Marketing& Transformation,Branch Bankingteams and Technology teams for same. The role has aP&L responsibilityfor theCross-sellbusiness contributing to the largerorganizational objectivesof the bank. This role encapsulates the responsibility of providing aseamless and fulfilling customer experienceand ensuring we become the primary bank for allbanking needs Roles & Responsibilities: Build great best in class products and great customer experiences and user experiences for theCross-sellbusiness. Ideate, co-create products for existing customers along with the product heads of each business. Own program building, tech wireframing and user experience for the above products offered to existing customers. Co-create custom products and experiences for Branch liabilities franchise and own program building, tech wireframing and user experience. Constantly build differentiated offerings to the customer that enablesbusiness growth Build the best in category customer experience to existing customers and branch Liabilities franchise both internal and external customers Secondary Responsibilities: Enable and activatedigital distributionand on-demand instant delivery of services across ETB, customer X-sell. Collaboratewith other departments and functions to build best-in-classproducts and service offeringsto the customer. Managerial andLeadership Responsibilities: Champion the IDFC First'scustomer first cultureby driving the team to take uphigh degree servicing normsto ensure absolutecustomer delight. Create an environment for focused onautomation and digital enablementto fulfil customer s needs holistically. Champion the business model that keeps technology, analytics andcustomer centricityat the heart of the day to day functioning Key Success Metrics: Coverage of X-sell productson the eligible segments Growth in business through incremental programs created for X-Sell across products. ETB business mix from own channels vs external channels. Ease of process & differentiated customer treatment for Branch walkin/ETB X-sell customer vis a vis other mode ofonboarding. Revenue generated/branch. X-Sell to be the largest channel for each business line at below average market cost of acquisition Education Qualification: Postgraduate & equivalent (Masters) Experience: 5 to 10 years

Position: Analytics Client Service Manager Location: Mumbai Department: Client Coverage Global Client Service Team About the Role We are looking for a seasoned Analytics Client Service Manager to join our Client Coverage team in Mumbai. The Global Client Service team at MSCI consists of experienced financial professionals who provide first-level support to our global client base. This team is responsible for handling a broad range of queries related to methodology, product usage, interpretation, and technical aspects across our analytics and benchmark product suite. The team engages with clients primarily through email and phone and works closely with Sales, Consultants, and internal teams to ensure seamless client engagement and satisfaction. Key Responsibilities Team Leadership and Development Recruit, onboard, and coach team members, equipping them with the skills and product knowledge they need to succeed. Establish clear performance expectations and conduct regular performance evaluations. Foster a culture of collaboration, continuous learning, and positive team dynamics. Client Relationship Management Develop strong, trust-based relationships with clients to understand their evolving needs and business goals. Serve as the escalation point for complex client issues, ensuring swift and effective resolution. Maintain regular communication with clients, providing proactive updates, gathering feedback, and ensuring overall satisfaction. Service Delivery Oversight Manage the delivery of analytics support services, ensuring all client requests are addressed promptly and with the highest quality. Establish and refine standard operating procedures (SOPs) to maintain service consistency. Track and analyze service performance metrics to identify trends, gaps, and areas for improvement. Product Expertise and Knowledge Sharing Ensure the team maintains deep product knowledge, enabling them to confidently advise clients on the optimal use of MSCI s analytics tools. Organize regular training and knowledge-sharing sessions to keep the team up to date. Stay informed on product enhancements and industry trends to ensure the team provides relevant and value-driven support. Reporting and Insights Generate regular performance reports, tracking key service metrics and client satisfaction scores. Provide actionable feedback based on client interactions to internal teams, helping shape product and service improvements. Present insights and strategic recommendations to senior management to continuously enhance the client service function. Strategic Operations and Process Optimization Develop and execute strategic plans aimed at enhancing the client service offering. Identify and implement process improvements to increase efficiency and elevate client experience. Ensure alignment between team objectives, broader MSCI goals, and client needs. Skills and Experience That Drive Success 12+ years of professional experience, including proven experience in client service roles, ideally within analytics or related industries. Excellent English communication skills both written and verbal with the ability to convey complex information clearly and persuasively. Strong presentation and report-writing capabilities. Strong execution skills, with the ability to monitor and manage team performance using reports, dashboards, and other tracking tools. Analytical mindset with strong problem-solving abilities, particularly in numerical analysis using Microsoft Excel. Hands-on experience managing escalations and resolving complex client issues effectively. Demonstrated people management experience, with the ability to lead large teams and oversee service delivery operations. A Bachelor s degree in Finance, Engineering, Mathematics, Statistics, Economics, or a related field. Professional certifications like CFA or FRM are a plus. About MSCI At MSCI, our mission is to power better investment decisions. With over 50 years of expertise in research, data, and technology, we provide critical decision-support tools to the global investment community. Our innovative, research-enhanced solutions empower clients to understand risk, optimize performance, and build better portfolios. Competitive compensation packages and comprehensive benefits designed to support your financial security, health, and well-being. Flexible work options, advanced technology, and collaborative office environments. A culture that encourages innovation, accountability, and experimentation. A global community of talented colleagues who inspire, support, and collaborate to drive innovation and deliver client value. A structured Global Orientation Program, along with continuous access to learning platforms like Learning@MSCI and LinkedIn Learning Pro, plus tailored development opportunities. Multi-directional career paths, offering both vertical growth and lateral opportunities within MSCI. A commitment to diversity, equity, and inclusion, championed through our Employee Resource Groups including All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and the Women s Leadership Forum. At MSCI, you will join a team of curious, innovative, and entrepreneurial minds who are passionate about driving meaningful change in the investment industry. This is where you can push boundaries, challenge yourself, and exceed expectations for yourself, our clients, and our industry. Qualification : A Bachelors degree in Finance, Engineering, Mathematics, Statistics, Economics, or a related field. Professional certifications like CFA or FRM are a plus.