Product Release Management Jobs in Pune

Job Title: Senior Mobile App Developer Location: Pune We are looking for an experienced and highly skilled Senior React Native Mobile App Developer to lead the development of a cutting-edge mobile application. This role offers the opportunity to build the app from the ground up, with a focus on defining architecture, setting coding standards, and ensuring optimal performance and reliability. You will work closely with cross-functional teams, including product, backend, and design, to deliver a seamless, high-quality mobile experience across both iOS and Android platforms. Key Responsibilities: Lead the end-to-end development of a new mobile application using React Native for both iOS and Android. Define and implement the app architecture, coding standards, folder structure, dependency management, and reusable components. Collaborate with product managers and designers to translate business requirements into intuitive, responsive, and high-performing user interfaces. Securely integrate with backend services (REST APIs / GraphQL) and handle complex authentication flows. Ensure high app performance, responsiveness, offline capabilities, and compatibility across a variety of devices. Manage private and enterprise distribution processes: iOS Enterprise provisioning and distribution (Ad Hoc, MDM-based) Internal Android enterprise distribution (APK/AAB deployment) Experience with AppCenter, Firebase App Distribution, Intune, or AirWatch is a plus. Work with native code when necessary (Swift/Objective-C for iOS, Java/Kotlin for Android). Implement and maintain observability, crash analytics, and logging solutions (e.g., Crashlytics, Sentry). Perform code reviews, mentor junior developers, and enforce engineering best practices. Participate in release planning, versioning, and the management of continuous integration (CI) pipelines. What You Bring: 4+ years of mobile development experience, with at least 2+ years of hands-on experience in React Native, building production-grade applications. Strong proficiency in JavaScript and TypeScript, with a deep understanding of React concepts. In-depth knowledge of mobile app lifecycle management, including navigation, animations, gestures, UI rendering, and state management. Extensive experience with state management libraries (Redux, Recoil, Zustand, MobX, etc.). Solid understanding of both iOS and Android platform fundamentals, such as: Permissions and security management Push notifications integration Local storage and offline sync solutions (e.g., AsyncStorage, SQLite, MMKV) Familiarity with private enterprise app distribution workflows (outside of App Store/Play Store). Experience with CI/CD pipelines for mobile applications (e.g., Fastlane, AppCenter, Bitrise, GitHub Actions). Ability to work independently with a product-ownership mindset and strong collaboration skills. Excellent communication skills and the ability to collaborate effectively with cross-functional teams. Nice to Have: Experience with Expo (managed or bare workflow). Experience developing or integrating native modules. Familiarity with deep linking, dynamic links, and integrating analytics SDKs. Knowledge of OTA (Over-the-Air) updates (e.g., CodePush, EAS, AppCenter). If you re passionate about building scalable, high-performance mobile applications and are ready to take ownership of a key product, we d love to have you on our team!

Lead Salesforce Engineer Location: Pune About Rapid7 Rapid7 is a publicly traded cybersecurity company headquartered in Boston, MA, with 17 offices around the world. As we expand our global footprint into India, we are excited to grow our internal Application Engineering team. As a Salesforce Engineer, you will work alongside a global team to deliver best-in-class Salesforce solutions that meet business needs and optimize user experiences. You will have hands-on experience with Sales Cloud, Service Cloud, Experience Cloud, and CPQ, and you ll be proficient in both declarative configurations and advanced Apex coding. This is a unique opportunity to be one of the first hires for Rapid7 in India as we support our growth strategy in a culture that encourages innovation and continuous learning. About the Role As a Salesforce Engineer, you will design, develop, and support Salesforce solutions on Sales and Service Clouds. Working closely with other Salesforce team members, application owners, IT departments, and business stakeholders, you will deliver solutions that meet both technical and business requirements. Key Responsibilities Salesforce Administration: Manage and configure Salesforce environments, including Sales Cloud, Service Cloud, and Experience Cloud. Oversee system health, user permissions, profiles, workflows, and security settings. Implement and maintain changes using declarative tools such as Process Builder, Flow, and Validation Rules. Apex Development: Write and maintain Apex classes, triggers, Visualforce pages, and Lightning Web Components (LWC). Collaborate with senior developers and architects to design scalable solutions. Troubleshoot, optimize, and debug Apex code to ensure performance and stability. Unit Testing: Develop and maintain unit tests for custom Apex code, ensuring test coverage aligns with Salesforce best practices. Conduct comprehensive testing of code changes and strive for zero defects while optimizing test performance. CPQ (Configure, Price, Quote): Configure and manage Salesforce CPQ features, including price books, quote templates, products, and pricing rules. Troubleshoot CPQ-related issues and provide support for streamlining the quoting process. Collaboration and Support: Work with business analysts and other team members to gather requirements and deliver solutions. Maintain comprehensive documentation for configurations, workflows, code, and other technical solutions. Release Management: Utilize Gearset for deployment and release management, ensuring smooth Salesforce code and configuration deployments across multiple environments. Plan, execute, and document deployment processes, ensuring error-free releases through automated validation and rollback strategies. Jira Integration and Task Management: Use Jira for task management, project tracking, and collaborating on development sprints. SOX Controls & Change Management: Adhere to SOX controls to ensure compliance with IT regulations and auditing standards. Follow change management policies and procedures for implementing configurations, scripts, and integrations, ensuring all changes are properly tested, documented, and approved. Skills and Qualifications Experience & Certifications 8+ years of hands-on experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and CPQ. Salesforce Certifications (ADM 201, ADM 211, Platform Developer I and II) are highly desirable. Strong experience with Salesforce integrations, APIs, and external systems. Experience using Jira for task and project management in an Agile environment. Hands-on experience with Gearset for deployment and release management in Salesforce. Technical Skills Expertise in Apex, Visualforce, Lightning Web Components (LWC), SOQL, and SOSL. Strong knowledge of Salesforce CPQ features and pricing rule configuration. Ability to write efficient, scalable unit tests for custom Apex code. Familiarity with Git and version control practices. Soft Skills & Attributes Strong analytical and problem-solving skills. Excellent communication skills, with the ability to work remotely with a global team. Detail-oriented with the ability to manage multiple tasks concurrently. Preferred Qualifications Experience working with global teams, especially in an Agile framework. Knowledge of Salesforce integrations (e.g., REST, SOAP APIs) and third-party tool integrations. Experience with Salesforce Data Loader, Change Sets, and Salesforce DX. Security and Compliance At Rapid7, we prioritize security and privacy. All employees are expected to adhere to the highest standards of security, ensuring the protection of sensitive information and compliance with applicable regulations.

Job Title: Quality Assurance Engineer Location: Pune Experience: 4 6 Years Qualification: B.E./B.Tech in Electronics, Instrumentation, or Telecommunication Engineering Job Summary We are seeking an experienced Quality Assurance Engineer with a strong background in PCB Assembly (SMT/MI), electronics manufacturing, and quality systems. The role involves ensuring product and process quality, handling root cause analysis, programming production equipment, and driving continuous improvement across the electronics manufacturing lifecycle. Key Responsibilities 1. NPI & Engineering Change Control Lead release to production activities for new products and engineering change notices (ECNs). Program and optimize equipment such as Pick & Place machines, AOI, Reflow ovens, Wave Solder Machines, ICT, and Robotic Soldering. Check and validate stencil and wave pallet suitability for new designs. Prepare PPAP and PFMEA reports with cross-functional teams (Engineering, PPC, Purchase, Production). Plan and coordinate product reliability testing. 2. PCB Assembly Quality (SMT & MI) Conduct in-line and final inspections in accordance with IPC-610 and internal standards. Develop and implement quality control procedures for all stages of PCBA production. Ensure adherence to industry and internal quality standards throughout the manufacturing process. 3. Box Build & End-of-Line Testing Oversee quality assurance in box build and final product assembly. Lead root cause analysis (RCA) for defects and customer complaints. Implement corrective and preventive actions (CAPA) to avoid recurrence. Evaluate and approve suppliers/machine vendors based on quality and capability. 4. Process Control & Audits Analyze production and quality data to identify trends, anomalies, and areas for improvement. Conduct internal audits to ensure process and documentation compliance. Maintain and enhance quality documentation including procedures, work instructions, and specifications. 5. Collaboration & Training Collaborate with R&D and design teams to ensure products are designed for manufacturability and quality. Train shop-floor and QA personnel on quality control procedures and IPC/industry standards. Maintain strong coordination with production and process teams for smooth issue resolution. 6. Workplace Safety & 5S/6S Implementation Ensure a safe work environment with zero accidents in designated areas. Uphold and improve 5S/6S practices across the quality and manufacturing areas. Key Skills & Competencies Must-Have 4 6 years of hands-on experience in PCBA manufacturing and QA. Strong knowledge of IPC standards, particularly IPC-A-610. Proficiency in PPAP, PFMEA, Control Charts, WI, and 7 QC Tools. Understanding of product/component drawings and GD&T principles. ERP experience (SAP or equivalent). Lean Manufacturing and Six Sigma Green Belt certified or equivalent. Nice-to-Have Exposure to troubleshooting of machines and PCBA programming. Certification in Quality Management (e.g., ASQ Certified Quality Engineer). Familiarity with reliability testing methods and equipment validation protocols. Performance Metrics Product defect rate and quality yield Number of successful NPI releases Audit compliance scores (internal/external) Effectiveness of RCA and CAPA closures 5S/6S implementation scores and workplace safety record Work with a leading electronics manufacturing company using the latest SMT & QA technologies Be a part of a team driving innovation, continuous improvement, and zero-defect culture Opportunities for career growth, cross-functional exposure, and professional certification support Qualification : B.E./B.Tech in Electronics, Instrumentation, or Telecommunication Engineering

Job Title: Senior Software Engineer Firmware Development Location: Pune Experience: 5 to 7 Years Qualification: B.E./B.Tech or M.E./M.Tech/M.Sc. in Electronics, Instrumentation, Telecommunication, or Electrical Engineering Job Summary We are looking for an experienced and innovative Senior Software Engineer to lead the firmware development for embedded systems across our product lines. This role involves designing and developing embedded software architectures, conducting design validations, and collaborating closely with cross-functional teams to ensure robust, scalable, and high-performance solutions that meet product requirements and quality standards. Key Responsibilities 1. New Product Development Analyze customer requirements and conduct technical feasibility studies. Design product architecture (SW, HW, FW) and finalize key components and tools. Create detailed block diagrams, signal flows, class diagrams, and DFMEAs. Develop firmware for embedded systems including GUI, drivers, communication protocols, etc. Perform code reviews, debugging, and unit testing. Validate designs through simulation and field testing. Prepare all technical documentation for engineering release. Collaborate with testing teams to address test feedback and implement corrective actions. 2. Standards & Documentation Define and maintain software design guidelines, SOPs, and coding standards. Ensure adherence to product standards, including both Indian and International codes. Maintain comprehensive documentation including schematics, flowcharts, and technical manuals. 3. Project Monitoring & Reporting Participate in project review meetings and provide regular updates. Maintain timesheets and project tracking tools in accordance with project timelines and SPI targets. 4. Customer Support & RCA Address and resolve firmware-related customer complaints. Conduct root cause analysis (RCA) and implement corrective firmware releases. 5. Knowledge Sharing & Innovation Contribute to internal knowledge bases and reusable component libraries. Propose improvements to design methodologies, tools, or processes as part of continuous innovation. Actively contribute to the organization s technology roadmap with new ideas and solutions. Key Skills & Competencies Technical Skills: Strong experience in firmware development for embedded systems. Expertise in .NET platform, C/C++, and object-oriented programming. Experience with GUI development, communication protocols (UART, I2C, SPI, CAN, etc.). Familiarity with design simulation, debugging tools, and unit testing frameworks. Knowledge of design for manufacturability (DFM) and design for testability (DFT). Understanding of DFMEA, IPC standards, and product lifecycle management. Experience in compliance with Indian and International product standards. Behavioral & Leadership Skills: Strong analytical and problem-solving capabilities. Excellent written and verbal communication skills. Highly accountable, dependable, and self-motivated. Customer-focused with a drive for results. Collaborative mindset with the ability to work across multidisciplinary teams. Willingness to innovate and share knowledge for team and organizational growth. Performance Indicators Timely delivery of assigned modules (Schedule Performance Index) Adherence to design and coding standards Reduction in post-release bugs Quality and completeness of documentation Effectiveness in RCA and bug resolution Contributions to knowledge sharing and innovation Be part of a forward-thinking engineering team working on cutting-edge embedded and software technologies. Collaborate with industry experts in a high-performance environment. Access to continuous learning, upskilling programs, and certification support. If you re passionate about embedded systems and software architecture and ready to make an impact, we d love to hear from you. Apply now! Qualification : B.E./B.Tech or M.E./M.Tech/M.Sc. in Electronics, Instrumentation, Telecommunication, or Electrical Engineering

Job Title: Engineering Manager Software Location: Pune Experience: 12+ Years Education: B.E./B.Tech or M.E./M.Tech/M.Sc. in Electronics, Instrumentation, or Electrical Engineering Job Summary We are seeking an experienced Engineering Manager Software to lead our embedded and application software development team. The ideal candidate will have deep technical expertise in software architecture, strong leadership capabilities, and a proven track record of delivering high-quality embedded solutions. You will drive new product development, process adherence, project execution, and team development while ensuring innovation, scalability, and customer satisfaction. Key Responsibilities 1. New Product Development Collaborate with Product Management to define software specifications and finalize GATE sign-offs. Lead the design and development of scalable and modular software architectures. Benchmark competitor products to identify differentiation opportunities. Implement latest technology trends and best practices. Ensure timely and high-quality software releases in coordination with engineering and operations teams. Drive automation in testing for operational efficiency. Review and approve design documentation, validation plans, and test reports. 2. Design Process & Standards Ensure adherence to NPD (New Product Development) process up to mass production. Enforce software coding standards, quality assurance, and documentation protocols. Set up and run structured design and code review mechanisms. Foster a culture of technical excellence, innovation, and continuous improvement. 3. Project Management Create detailed project plans and communicate timelines, milestones, and risks to all stakeholders. Track progress, manage scope, and ensure projects are delivered on time and within budget. Define and monitor project costs and resource allocations. Work with Product Management to develop product roadmaps and promotional content. Proactively identify risks and implement mitigation strategies. 4. People Management Define skill matrices and identify training needs for the software engineering team. Provide mentorship, coaching, and career development for team members. Conduct regular performance reviews with actionable feedback. Foster an open, collaborative, and engaging team culture that promotes knowledge sharing and innovation. 5. Customer Support & Technical Documentation Support application and service teams in resolving customer issues and technical queries. Provide inputs for product manuals, sample applications, and user documentation. Key Skills & Competencies Technical Skills Embedded systems software architecture Expertise in C/C++, .NET, or relevant programming platforms Familiarity with product life cycle management and design standards Strong understanding of test automation, validation, and release processes Exposure to modern DevOps tools and Agile methodologies Leadership & Managerial Skills Strategic planning and project execution Risk assessment and mitigation Strong communication and stakeholder management Talent development, mentoring, and team leadership Cross-functional collaboration and decision-making Performance Indicators On-time project delivery (Schedule Performance Index) Code quality and design defect rates Budget adherence and cost optimization Team engagement and retention metrics Customer issue resolution time Knowledge sharing and innovation contributions Lead a high-performing team at the forefront of embedded and intelligent system development. Work on impactful products with real-world applications across industries. Enjoy a collaborative culture with continuous learning, innovation, and career growth opportunities. Qualification : B.E./B.Tech or M.E./M.Tech/M.Sc. in Electronics, Instrumentation, or Electrical Engineering

Position: Documentation Specialist Location: Pune Job Type: Full-Time Industry: IT Services Experience Required: 1 3 Years Position Overview We are looking for a detail-oriented and tech-savvy Documentation Specialist to join our team in Pune. In this role, you will be responsible for creating, maintaining, and updating clear and user-friendly documentation that supports the use of our products and solutions. You ll work closely with developers, testers, and product managers to ensure our documentation is accurate, accessible, and aligned with business goals. Key Responsibilities Create and maintain a variety of documentation including user manuals, API guides, troubleshooting documents, release notes, FAQs, and online help content. Collaborate with cross-functional teams (developers, testers, product managers) to gather technical content and ensure information accuracy. Translate complex technical concepts into clear, concise, and user-friendly content for both technical and non-technical audiences. Maintain consistency in tone, style, and terminology across all documentation assets. Develop supporting visual content such as diagrams, flowcharts, and presentations. Ensure documentation is updated with every product release. Follow and implement best practices for documentation usability, structure, and accessibility. Requirements Strong written, verbal, and grammatical communication skills. Familiarity with using AI tools to enhance documentation workflows. Proficiency in Google Workspace or Microsoft Office Suite. Strong proofreading and editing skills to ensure high-quality, error-free content. Ability to work independently and collaboratively with a keen eye for detail and organization. Preferred Attributes A natural storyteller who can simplify complex information. Self-motivated and results-oriented with excellent problem-solving skills. Comfortable adapting to changing priorities and managing multiple tasks simultaneously. Experience with documentation or content management tools is a plus. Benefits Comprehensive training and mentorship to accelerate your career growth. Competitive compensation package. Health insurance coverage. A collaborative, inclusive work environment that values innovation and diversity. Opportunities for continuous learning and professional development.

Reporting Analyst Location: Pune Department: Research and Development Software Development Employment Type: Full-Time About Entrata Founded in 2003 by visionary college students transforming online rent payments, Entrata has grown into a global leader serving property owners, managers, and residents. Our award-winning software suite covers rent payments, insurance, leasing, maintenance, marketing, and communications reshaping property management worldwide. With over 2,200 team members globally across offices in Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with enterprise stability. We value transparent communication, diversity of thought, boldness, resilience, and collective excellence to create better living experiences. Role Overview Entrata is seeking a highly analytical and detail-oriented Reporting & Metrics Analyst to join our R&D team. In this role, you will design and maintain the reporting infrastructure that drives operational transparency and accountability across the product development lifecycle. You will collaborate closely with Product, Engineering, and Product Marketing teams to provide real-time insights into requirement tracking, release readiness, internal tool adoption, and go-to-market asset status. The ideal candidate has deep expertise in Domo, strong SQL skills, and familiarity with Jira schema and Agile workflows. Your passion for building intuitive dashboards, surfacing actionable metrics, and automating reporting will enable scalable, data-driven decisions. Key Responsibilities Design, develop, and maintain dashboards in Domo that track SDLC progress, release health, and adoption metrics. Ensure Jira data integrity by maintaining consistent tagging, statuses, and structures for epics and user stories. Write custom SQL queries to create calculated metrics, join datasets, and implement audit flags. Monitor data freshness and proactively alert teams to any inconsistencies or missing inputs. Track and report on product requirements planning and execution, including ownership and release eligibility. Provide visibility into internal communications deliverables, such as product updates, launch decks, and customer enablement content. Analyze usage and adoption metrics for internal tools (e.g., support agents, documentation platforms). Collaborate with Product Marketing to define standardized reports for quarterly planning, user conferences, and release briefings. Automate reporting workflows to minimize manual effort and maximize accuracy. Deliver regular reporting packages to R&D and cross-functional leadership teams. Minimum Qualifications 2+ years of experience in analytics or reporting within software, product, or data operations environments. Strong hands-on experience creating dashboards in Domo. Proficient in SQL for querying and manipulating complex datasets. Familiarity with Jira data structures, issue hierarchies, and Agile methodologies. Detail-oriented with a strong commitment to data quality and reporting accuracy. Excellent communication skills, with the ability to clearly document insights and enable stakeholders. Ability to manage multiple stakeholders and priorities in a fast-paced setting. Preferred Qualifications Experience reporting on product development, SDLC, or Agile delivery metrics. Background supporting go-to-market deliverables or product marketing functions. Familiarity with support analytics or customer experience platforms (e.g., Zendesk, internal AI tools). Comfortable collaborating with distributed teams and using remote collaboration tools.

Sr. Technical Program Manager Location: Pune Department: Research and Development Software Development Employment Type: Full-Time About Entrata Since 2003, Entrata has grown from a visionary college startup transforming online rent payments into a global leader serving property owners, managers, and residents. Our award-winning software suite covers rent payments, insurance, leasing, maintenance, marketing, and communications reshaping property management worldwide. With over 2,200 employees across Utah, Texas, India, Israel, and the Netherlands, Entrata combines startup agility with enterprise stability. We prioritize transparent communication, embrace boldness and resilience, and foster diversity of thought to continually improve living experiences. Role Overview We are seeking an experienced Senior Technical Program Manager (TPM) to join our Engineering team and lead strategic, high-impact programs that accelerate software delivery and drive AI-powered transformation. This role blends program and release management expertise with a strong focus on scaling AI-assisted development tools to enhance engineering productivity. The ideal candidate will have a solid technical foundation, proven Agile transformation experience, and hands-on knowledge of AI tools like GitHub Copilot. You will collaborate closely with cross-functional teams to ensure smooth execution of engineering initiatives and foster adoption of cutting-edge AI-driven practices throughout the software development lifecycle (SDLC). Key Responsibilities Lead strategic engineering programs emphasizing the integration of AI tools to boost developer productivity and speed up product delivery. Champion the adoption of AI-assisted coding tools (e.g., GitHub Copilot, Tabnine, CodeWhisperer, Cursor) across engineering teams. Identify and implement AI-driven opportunities to streamline SDLC processes, including code generation, testing, documentation, and release planning. Manage end-to-end program execution using Agile methodologies, ensuring on-time delivery of milestones. Oversee software release management, ensuring quality, reliability, and predictability. Optimize engineering workflows via tools like JIRA, Confluence, and Guru, extracting actionable insights to improve efficiency. Facilitate clear communication across product management, SDET, design, and business stakeholders. Proactively identify risks, dependencies, and blockers; align priorities and resolve issues promptly. Provide transparent and concise program updates and reports to leadership and stakeholders. Minimum Qualifications Bachelor s degree in Computer Science, Engineering, or a related technical field. 5+ years of experience as a Technical Program Manager or in a similar role within software product development. Hands-on experience with Agile frameworks, JIRA, and managing the full SDLC. Demonstrated experience using and implementing AI-powered development tools like GitHub Copilot or Cursor in engineering workflows. Excellent communication skills with proven ability to lead cross-functional teams and drive organizational change. Preferred Qualifications Advanced degree in Engineering, Technology Management, or Business. Experience leading AI-driven initiatives within engineering or product development. Familiarity with AI/ML concepts and their applications in software development. Agile certifications such as CSM, SAFe, or PMP. Understanding of DevOps, CI/CD pipelines, and modern automation practices. Qualification : Bachelors degree in Computer Science, Engineering, or a related technical field

Position: Manager / Senior Manager Engineering Design Location: Pune Reports To: Engineering Project Lead Educational Qualification: B.E. / B.Tech or higher in Mechanical / Automotive / Design Engineering Experience: 12 16 years Industry: Construction Equipment / Automotive / Heavy Engineering Purpose of the Role To lead the end-to-end design and development of construction and earthmoving vehicles (CEV), ensuring innovation, functionality, manufacturability, and cost-effectiveness. This role is responsible for full product lifecycle management, from concept development and prototyping to validation, production readiness, and continuous improvement. Key Responsibilities Full Lifecycle Product Development Drive product development from concept through design, prototyping, testing, manufacturing, and implementation for CEVs. Develop system and component-level solutions aligned with functional, cost, material, and manufacturing requirements. Design Execution & Evaluation Create and review system concepts to ensure innovative and competitive design. Perform 3D modeling, 2D detailing, tolerance stack-ups, and geometric dimensioning (GD&T) using industry-standard CAD tools. Ensure designs are production-ready, meeting engineering, safety, and quality standards. Testing, Validation & Analysis Coordinate testing activities, including trial setups, instrumentation, and performance evaluations. Analyze test data, validate design intent, and implement necessary modifications. Conduct complex engineering calculations for strength, stiffness, service life, and material performance. Collaboration & Coordination Coordinate with internal cross-functional teams and external partners (vendors, design houses) for development and validation activities. Provide specifications, supervise and validate output from external design service providers. Resolve engineering issues and support production and service teams with design inputs. Design Documentation & Control Create and maintain technical documentation: engineering drawings, BOMs, cost comparison sheets, and design change notes. Ensure timely execution of engineering change requests (ECRs) and track their implementation. Use PLM and ERP systems for revision control and release management. Innovation & Standardization Drive the creation of new concepts for components, systems, and subsystems. Standardize parts and subassemblies to improve design efficiency and reduce cost. Identify opportunities for process improvement and design optimization. Key Competencies & Skills Deep technical knowledge in structural systems, fabrication, and vehicle integration. Proficiency in CAD tools (e.g., Creo, CATIA, SolidWorks) and PLM systems. Strong analytical skills in engineering calculations (load path, stiffness, stress, fatigue). Expertise in GD&T, tolerance analysis, and manufacturing drawing preparation. Hands-on experience with design problem-solving and root cause analysis. Effective communication and stakeholder management skills. Ability to lead cross-functional design reviews and mentor junior engineers. Role Authorities Accountable for design ownership and lifecycle maintenance of assigned systems/products. Responsible for execution and approval of engineering changes related to design. Qualification : B.E. / B.Tech or higher in Mechanical / Automotive / Design Engineering

Job Title: Technical Project Manager Location: Pune Department: Technology About the Role We are seeking a dynamic Technical Project Manager to lead and develop skilled software engineering teams, ensuring the delivery of high-quality products that meet customer requirements and company standards. You will provide technical guidance, support design and analysis, and oversee the full software development lifecycle across multiple projects. Key Responsibilities Lead and manage the complete software development lifecycle including requirements analysis, design, development, testing, and documentation for multiple projects. Own timely delivery and maintain high code quality standards. Set clear objectives for team members aligned with overall team goals, monitor progress, and empower individuals to succeed. Collaborate with Lead Engineers to promote technical growth and balanced skill distribution within the team. Deliver training sessions and foster a culture of knowledge sharing. Ensure long-term code reusability, maintainability, and stability. Enforce compliance with code review processes and quality standards across teams. Drive initiatives to optimize processes, tools, and development approaches. Proactively identify and resolve team challenges and risks. Establish succession plans to ensure continuity and growth within the team. Adopt and promote industry best practices and standards tailored to organizational needs. Evaluate and recommend new technologies to enhance team productivity and product quality.

Delivery Manager Engineering (Pune) Job Type: Full-Time Department: Engineering Experience Level: 5+ Years Location: Pune, India About the Role: We re seeking an experienced Delivery Manager to lead the successful execution of agile software projects across multiple teams and clients. If you have a strong technical foundation, a passion for cloud-based solutions, and proven experience in managing software delivery, this is the role for you. Key Responsibilities: Lead and manage end-to-end agile product deliveries across multiple client engagements Translate technical designs and architecture into actionable delivery plans Collaborate with engineers to define and implement scalable solutions on Amazon Web Services (AWS) and Microsoft Azure Contribute to feature design and implementation of critical end-to-end solutions Standardize engineering best practices and drive code quality through reviews and mentoring Own delivery timelines, project milestones, and client satisfaction metrics Technical Skills Required: Strong grasp of computer science fundamentals algorithms, data structures Hands-on understanding of networking (TCP/IP, ports, firewalls) and database design (schema, indexing) Experience with SQL and NoSQL databases (e.g., MySQL, MSSQL Server, DynamoDB, CosmosDB) Minimum 5 years of hands-on programming experience Minimum 3 years of project management experience in web development Proficiency in Agile methodologies and tools (e.g., Jira, Trello) Soft Skills & Qualities: Strong ownership mindset with the ability to take initiative and drive solutions Excellent interpersonal and stakeholder management skills Clear and confident communication skills Ability to quickly build trust and rapport with internal teams and clients Passionate about agile delivery excellence and continuous learning Be part of a forward-thinking company delivering scalable cloud solutions Lead strategic projects in a high-growth, collaborative environment Build and mentor agile teams, influencing engineering culture and product success

Position: Product Delivery Engineer Location: Pune (Onsite/Hybrid) Type: Full-Time Department: Engineering Experience Level: Experienced About the Role We re looking for a Product Delivery Engineer who s passionate about solving complex problems and delivering high-impact software solutions. If you're eager to work across the full stack, thrive in a fast-paced environment, and want to build resilient, scalable products using modern cloud technologies this is the role for you. What You'll Be Doing Design and contribute to robust, scalable features on AWS and Azure cloud platforms. Implement critical end-to-end features that drive real value. Write high-quality, well-tested, maintainable code. Manage your own tasks, deadlines, and deliverables with minimal supervision. Collaborate across teams and tech stacks with a willingness to learn and adapt. Participate in code reviews, offer mentorship, and help elevate the team s technical bar. What You Bring to the Team Technical Skills Frontend: React.js, React Native, or Angular. Backend: Experience with one or more of Python, Java, Node.js, Golang, or C#. Familiarity with cloud platforms (AWS, Azure) and a strong interest in cloud-native development. Solid foundation in computer science fundamentals including: Data structures and algorithms Networking basics (TCP/IP, ports, firewalls) Database principles (schema design, indexing, optimization) Hands-on experience with relational and NoSQL databases like MySQL, SQL Server, DynamoDB, or Cosmos DB. While full-stack experience is preferred, we also welcome specialists with deep frontend or backend expertise. Soft Skills & Mindset A responsible, ownership-driven attitude toward features and deliverables. A natural leader and mentor who leads by example. Excellent communication and interpersonal skills. Ability to build trust and collaborate effectively with cross-functional teams. Enthusiastic about learning and applying agile software delivery best practices. Join us to build cutting-edge products that scale and grow alongside a team that values curiosity, craftsmanship, and collaboration.

Position: Product Delivery Lead Location: Pune Type: Full-Time Department: Engineering Experience Level: 7+ Years About the Role We re looking for a seasoned Product Delivery Lead with over 7 years of experience to lead the design, development, and delivery of cutting-edge software solutions on cloud platforms like Azure and AWS. If you re passionate about building high-performing teams, owning complex systems end-to-end, and delivering with excellence in agile environments this is your next opportunity. What You'll Be Doing Lead cross-functional teams in delivering scalable products on Microsoft Azure and Amazon AWS. Translate customer requirements into robust end-to-end solution designs. Drive effort estimation, sprint planning, and on-time delivery using agile methodologies. Collaborate on product architecture decisions and technical roadmaps. Perform and guide thorough code reviews, and actively mentor engineers on best practices. Contribute hands-on to the implementation of critical features when needed. Define and manage CI/CD pipelines and effective branching strategies. Balance independent ownership with strong collaboration across team functions. What You Bring Technical Expertise Frontend: React.js, React Native, or Angular. Backend: Proficiency in one or more of Python, Java, Node.js, Golang, or C#. Solid hands-on experience with cloud technologies and services on AWS or Azure. Strong understanding of computer science fundamentals, including: Data structures and algorithms Networking (TCP/IP, firewalls, ports) Database design (schemas, indexing, optimization) Familiarity with both relational and NoSQL databases: MySQL, MSSQL, DynamoDB, Cosmos DB, etc. Full-stack experience preferred, but depth in either frontend or backend is welcome. Leadership & Interpersonal Skills Proven ability to lead and deliver complex features and projects. A responsible, ownership-driven mindset with a focus on outcomes. Strong interpersonal and communication skills; able to foster trust with stakeholders. A positive and collaborative attitude toward team members and partners. Passion for agile methodologies, and a commitment to engineering excellence and continuous learning. You'll be part of a forward-thinking team focused on building real-world solutions that scale. You ll have the opportunity to lead from the front, mentor upcoming talent, and contribute meaningfully to architecture and delivery strategy all in an environment that values innovation and ownership.

About The Position We are looking for a Technical Project Manager who has experience in managing cross functional projects, end-to-end implementation and deployment. Must Have Skills 10+ years in total and 5+ years experience in a technical project/program management role managing cross functional projects, end-to-end implementation and deployment. PM needs to have Agile knowledge and have practical experience of managing Agile-Scrum teams. Good in communication skills. Excellent in negotiation skills and being head-on and ensuring both parties have a win-win situation. Good in Change and Release Management aspects of Project Management. Domain Expertise in Travel & Hospitality Good to have. Good communication and negotiation. Roles and Responsibilities Organizing, managing, and leading multiple project implementations in a fast-paced IT environment across multiple functional teams. Defining and managing large scale project proposals and plans. Execute to plan and deliver within budget and on time. Ensuring Customer satisfaction and handling client communication including weekly status calls. Managing and technical anchoring of the team including their task scheduling, rating and management. Tracking and reviewing teams performance by conducting periodic review for all the areas and ensure they adhere to the delivery schedule and other objectives. Project estimation and handling pre-sales calls when required. Educational Requirements Any Graduate. Qualification : Any Graduate.

Join Entrata: Lead the Charge in Transforming Property Management Software Position: Product Owner Location: Pune, India About Entrata Since 2003, Entrata has been at the forefront of revolutionizing property management. What began as a group of visionary college students changing the way rent is paid online has grown into a global leader in the industry. Our award-winning software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, and we continue to reshape the landscape of property management worldwide. With over 2200+ team members across the globe, from Utah to Texas to India, Entrata blends the energy of a startup with the stability of an established leader. Our values of innovation, transparency, and teamwork drive everything we do. If you re looking for an opportunity to make a tangible impact in an exciting industry, Entrata is the place for you. Position Overview: Product Owner Entrata is seeking a Product Owner to drive the development and delivery of innovative product features that will enhance the customer experience, streamline logistics processes, and optimize delivery operations. As a core member of our product team, you ll work closely with cross-functional teams, including UX designers, software architects, and developers, to deliver top-notch software solutions. If you re passionate about making a difference and have a background in product ownership or business analysis in a software environment, this role is for you. What You ll Do: Shape the Product Roadmap: You will develop and execute the product roadmap for delivery-related features, ensuring alignment with business objectives and customer needs. Manage Backlogs & Prioritize: Define and prioritize product requirements, user stories, and acceptance criteria. Organize and maintain the product and team backlogs to keep the development teams on track. Collaborate Across Teams: Work with stakeholders across development, customer success, and UX teams to ensure smooth communication and timely product delivery. Translate User Needs into Features: Connect with different user personas, understand their tasks, and work closely with the UX teams to capture their requirements. Drive Product Evolution: Study competing products and features, identify industry trends, and inform product development based on your findings. Oversee Product Lifecycle: Manage the development, testing, and release of product features, ensuring that quality is maintained and deadlines are met. Continuous Improvement: Analyze product performance metrics and gather customer feedback to continuously iterate on and improve product features. Act as the Subject Matter Expert: Provide expert guidance on delivery operations to internal teams and clients, supporting them with insights and best practices. Stay Ahead of the Curve: Stay updated on industry best practices and technological advancements in delivery management to ensure Entrata s products remain cutting-edge. What You Bring: Education & Experience: A Bachelor s degree in Computer Science, Engineering, or a related field. You bring 3+ years of experience in product management or a related role, preferably in the software industry. Agile Expertise: You are familiar with agile development methodologies and tools (such as Jira), and you can apply them to optimize delivery processes. Clear Communication: You excel in written and verbal communication, with the ability to translate complex requirements into actionable plans and articulate them clearly to stakeholders. Analytical & Problem-Solving Skills: You have a strong ability to analyze data and solve problems, ensuring that product features meet the highest standards of quality. Collaboration Skills: Your ability to work with cross-functional teams is unmatched. You understand how to leverage the collective expertise to deliver exceptional results. Nice to Have: SaaS Experience: Experience working in the SaaS industry or with property management software is a plus. Certifications: You hold relevant certifications like CBAP, SAFe for PO, or Design Thinking for Product Management. SQL Knowledge: Familiarity with optimizing SQL queries and understanding database triggers is an advantage. Data Tools Proficiency: Experience with product analytics and data visualization tools like Amplitude, Tableau, or Power BI. Property Management Insight: Any experience or understanding of the property management industry will help you hit the ground running. Career Growth: Entrata fosters a Be valued, Create value culture, empowering you to grow both personally and professionally. Health & Wellness: Choose from world-class medical, dental, vision insurance, plus life assistance programs to keep you and your family covered. Work-Life Balance: Enjoy generous time off to recharge and prioritize your well-being. Financial Stability: Take advantage of RSUs, ESPP, retirement plans, and more to secure your future. Collaborative Culture: We believe in the power of teamwork and diversity. At Entrata, we encourage innovative thinking, personal development, and mutual respect. Entrata isn t just a place to work it s a place to grow, to innovate, and to help shape the future of property management. If you're ready to join a dynamic team that s making a difference on a global scale, we d love to hear from you. Qualification : Bachelors degree in computer science, engineering, or a related field.

About Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is a leading global kitchen and laundry appliance company, dedicated to improving life at home and inspiring generations with our iconic brands. Our brand portfolio includes Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, Whirlpool reported approximately $19 billion in annual sales, with a global team of 59,000 employees and 55 manufacturing and technology research centers. Learn more at WhirlpoolCorp.com. About the Team Join our global software development team responsible for building innovative software solutions for Whirlpool s smart and connected appliances. As part of a world-renowned electronics organization, you will collaborate with international teams to deliver high-quality, cutting-edge software that powers next-generation products across our global portfolio. Role Summary Analyst Software Developer (Connectivity/IoT) We are seeking a talented Analyst Software Developer to design and develop connectivity software components that seamlessly integrate into our appliance platforms. This role will lead the integration of SDKs and consumer-facing UX/UI requirements, delivering premium user experiences for our high-end appliance range. You will also play a key role in developing a software platform to support machine learning capabilities and deliver enhanced value-added services through Whirlpool s IoT ecosystem. Key Responsibilities Develop innovative solutions to detect, diagnose, and resolve appliance issues through smart diagnostic systems. Architect and design IoT applications that enable advanced appliance connectivity and remote functionalities. Build user-friendly connectivity features, enhancing product interaction through seamless mobile app integration. Implement wireless communication protocols and design robust solutions for remote appliance control and monitoring. Ensure adherence to coding standards and best practices, contributing to a culture of high-quality software development. Drive technical problem-solving by providing creative, scalable solutions and mentoring team members. Participate in code reviews, technical design discussions, and functional reviews to ensure software quality. Develop automated unit tests and maintain software quality metrics throughout the development lifecycle. Integrate software into appliances, enhancing product functionality, connectivity, and overall user experience. Minimum Qualifications Bachelor s or Master s Degree in Electronics Engineering, Computer Engineering, Computer Science, or Electrical Engineering. 6 - 10 years of relevant experience in Automotive (Dashboard/Infotainment), Appliance Industry, or related fields. Preferred Skills & Experience Strong understanding of computer science fundamentals, including data structures, algorithms, and object-oriented design. Expertise in Networking and Communication Protocols, including IoT protocols (MQTT, CoAP) and wireless standards (BLE, Zigbee, Wi-Fi), along with a deep understanding of TCP/IP stack. Hands-on experience with communication interfaces such as UART, SPI, I2C, and CAN. Proficiency in C/C++, JavaScript, Java, Python, and Shell Scripting. Familiarity with ARM Cortex and multi-core microcontroller architectures. Experience developing for RTOS, Linux, and Android, with strong multi-process/multi-threading capabilities. Expertise in BLE and Wi-Fi-based IoT application development. Experience optimizing performance and memory usage for embedded systems. Skilled in developing connectivity components that link appliances to IoT platforms. Proficient in version control systems like Git. Strong background in software design for 32-bit microcontrollers. Ability to adapt quickly to new languages, tools, and development environments. Additional Preferred Qualifications 6+ years of experience in developing applications within the connectivity/IoT domain. Proven expertise in wireless communication protocols. 8+ years of hands-on experience in embedded systems development. Strong understanding and practical knowledge of BLE/Wi-Fi stacks. Experience in performance and memory optimization for embedded platforms. At Whirlpool, you will be part of an innovative team shaping the future of connected appliances, working on cutting-edge technologies that enhance millions of lives every day. If you re passionate about building smarter, more intuitive products, we d love to have you on board. Qualification : Bachelors or Masters Degree in Electronics Engineering, Computer Engineering, Computer Science, or Electrical Engineering.

Role Summary Product Design Engineer (Refrigerator Design) As a Product Design Engineer at Whirlpool, you will lead the design and development of parts for refrigerator products, focusing on plastics, sheet metal, and associated processes. You will leverage your expertise to drive the product lifecycle, from conceptualization to successful market delivery, ensuring that designs are manufacturable, reliable, and meet stringent safety standards. This role involves managing multiple projects, applying technical tools, and ensuring comprehensive project execution in a global engineering team environment. Educational Qualifications B.Tech in Mechanical Engineering or M.Tech in Design Engineering. Experience: B.E: 15-18 years M.Tech: 12-15 years Technical Expertise Design & Engineering: Proficiency in plastics and sheet metal design, specifically for refrigerator products. Solid understanding of engineering principles, including design for assembly, reliability, manufacturability, and safety. Expert in GD&T (Geometric Dimensioning & Tolerancing), design standards, and variation analysis. Strong skills in conceptualization, analytical thinking, and project planning/management. Ability to interpret simulation/test results to validate and improve designs. Project Management & Methodologies: Demonstrated ability to manage multiple projects simultaneously. Proficient in using APQP, OPEX/Six Sigma methodologies, and Lean tools for process improvement. Expertise in project planning, scope management, and risk management. Experience with tools like Concept Selection Matrix, DFMEA, Tolerance Stack-Ups, DVP, etc. Strong communication (written and verbal) and presentation skills. Managerial Expertise Global Team Experience: Exposure to working within a global engineering team, collaborating across diverse cultures and regions. Leadership Skills: Ability to coach, mentor, and direct engineers in subgroups, fostering an environment of growth and innovation. Flexibility & Adaptability: Skilled in adapting to fast-changing business needs and project priorities. Structured & Self-Organized: Ability to stay organized and structured in a dynamic, fast-paced work environment. Key Responsibilities Design and Documentation: Lead the design and release of product/subsystem/module/component designs and drawings as per project timelines and targets. Develop Design Validation & Verification Reports (Lab requests, Prototyping requests, Simulation requests). Document design guides, key suppliers, subsystem roadmaps, and ensure IP creation with an innovation-driven approach. Project Management: Drive projects using established product development processes across cross-functional teams. Manage project scope, schedule, and risk management to ensure execution aligns with agreed plans and cost targets. Lead and own cross-functional projects, coordinating with internal and external stakeholders. Develop and implement best practices for project management and work package management techniques. Technical Application & Tools: Apply Six Sigma tools (Certified Green/Black Belt), RCA, 8D, A3, DFMEA, and APQP methodologies. Utilize CAD tools (Creo 4.0/6.0), PLM Software (Windchill), and GD&T for tolerance stack-up analysis and design for variation. Conduct Value Analysis/Value Engineering (VAVE) and apply techniques to optimize designs and reduce costs. Additional Skills and Qualifications Certifications: PMP certification or equivalent project management training. Proven track record in leading product development projects, ensuring successful product integration across functions. In-depth experience working with global technology centers, vendors, manufacturing, and procurement teams to implement projects in production. At Whirlpool, you ll have the opportunity to work on innovative products that impact lives around the world. We value diversity and are committed to fostering an inclusive and supportive work environment where all employees are empowered to thrive.

Summary / Role Purpose Join the Ansys Customer Excellence team to support our customers across the globe on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges, and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys. Key Duties and Responsibilities Apply engineering expertise and knowledge of RF/Microwave, Signal (SI) and Power Integrity (PI) to provide the highest level of technical support to customers and channel partners across the globe. Leverage subject matter experts and Ansys knowledge to ensure high-quality, timely customer service that results in customer satisfaction while adhering to support processes and best practices. Develop technical expertise in one simulation area such as RF/Microwave, SI, PI, or Electromagnetic Compatibility (EMC). Stay updated with the capabilities of the latest Ansys Electronics product releases. Develop simulation best practices, solutions, and FAQs for the knowledge base. Submit suggestions for product improvement. File defect reports and verify fixes adhering to defect reporting processes. Participate in field testing of new releases to ensure that new features and workflows will address customer requirements. Be agile and open to new responsibilities based on the business need. Participate in other strategic team and company initiatives, as needed. Minimum Education/Certification Requirements and Experience Master or Bachelor s degree in Electronics, Electronics and Communication Engineering specializing in Electromagnetics. Sound knowledge related to the principles of RF/Microwave or SI/PI. Demonstrated problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems. Engaging personality, engineering curiosity, and willingness for continuous learning. Ability to work independently, as well as with others in a diverse team environment. Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English. Strong organizational and time management skills and a sense of urgency. Interest in working with customers. Preferred Qualifications and Skills Master s degree in Electronics, Electronics and Communication Engineering. Experience with using Ansys HFSS, HFSS 3D Layout, SIwave, Q3D, or other simulation software involving real-world, industry-level applications. Familiarity with RF/Microwave, Signal and Power Integrity simulation analysis, and/or EMI/EMC. Understanding of electronics industry trends, technologies, engineering environment, product design complexity, development challenges, etc. Willingness to travel (10% of time). At Ansys, We Believe in Innovation and Collaboration At Ansys, we know that changing the world takes vision, skill, and teamwork. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. Together, we are powering innovation that drives human advancement. Our Commitments: Amaze with innovative products and solutions. Make our customers incredibly successful. Act with integrity. Ensure employees thrive and shareholders prosper. Our Values: Adaptability: Be open, welcome what's next. Courage: Be courageous, move forward passionately. Generosity: Be generous, share, listen, serve. Authenticity: Be you, make us stronger. Our Actions: We commit to audacious goals. We work seamlessly as a team. We demonstrate mastery. We deliver outstanding results.

Summary / Role Purpose The DevOps Engineer supports the development of software products, processes, and supporting systems. In this role, the DevOps Engineer will collaborate with a team of expert professionals to accomplish development objectives and oversee software releases. Key Duties and Responsibilities Responsible for managing and implementing all phases of build, release, and environment management for a distributed team developing engineering software. Deploys, maintains, and supports current software development environments (e.g., Visual Studio, Compilers, IDEs, MPI, etc.). Performs basic DevOps activities, including maintenance, monitoring, documenting, and testing of product builds and packaging to provide quality production builds of ANSYS FBU software products on Windows and Linux systems. Maintains and enhances the in-house testing tool and test results database. Maintains and updates third-party dependencies as needed. Troubleshoots and resolves issues in development, testing, and production environments. Works closely with development to adjust builds and packaging to changing requirements. Automates build processes and integrates with Continuous Integration systems like Azure DevOps. Prepares, configures, deploys, and maintains build agents. Investigates and addresses build and runtime failures; fixes compilation and linker errors. Works in a collaborative manner with members of the software development, infrastructure, and testing teams. Works with IT to maintain DevOps infrastructure. Operates under direct supervision with work subject to frequent review by more experienced staff or the DevOps Manager. Performs other job-related duties that may be assigned by management from time to time. Minimum Education/Certification Requirements and Experience BS in Engineering, Computer Science, or a related field. Preferred Qualifications and Skills MS degree or foreign equivalent in Engineering, Computer Science, or a related field, or 1-3 years of related experience. Experience building software (C/C++/Fortran) on Linux and Windows operating systems. Strong scripting skills (Python, Linux shell scripting, Windows batch scripting, and Perl). Experience with Makefiles/Scons/CMake is preferred. Knowledge of MySQL and PostgreSQL. Strong knowledge of Windows and Linux operating systems is preferred. Experience with a continuous integration system like Azure DevOps or GitHub. Experience with YAML and JSON programming languages. Knowledge of Visual Studio, Intel, and GCC compilers. Experience with a configuration management software like GIT. Familiarity with C/C++ and Fortran programming. Experience working with open-source tools. Solid troubleshooting and problem-solving skills. Ability to plan and complete high-quality work on a schedule. Good communication and interpersonal skills. Ability to learn quickly and collaborate with others in a geographically distributed team.

About HSBC If you re looking for a career that helps you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, operating in 64 countries and territories. We aim to be where growth is, enabling businesses to thrive, economies to prosper, and helping people fulfill their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist. Role: Lead Consultant Specialist Key Responsibilities: Incident Management: Ensure the 24/7 availability of critical enterprise applications. Work with Digital, Non-Digital teams, and third parties to identify, classify, and prioritize production incidents. Root Cause Analysis: Collaborate with technical teams to ensure that the root cause of incidents is found as a priority. Ensure actions are documented, assigned, and tracked to meet Service Level Agreements (SLAs). Documentation & Reviews: Document incident and problem management reviews, ensuring all interested parties are invited to incident retrospectives. Oversee the daily management of the incident and problem ticket queues to ensure all open and aging tickets are being worked. Complex Problem Management: Oversee complex problem cases and associated actions, ensuring teams are progressing and collaborating at all times. Ensure problem resolutions are implemented through the appropriate change management policy. Trend Analysis & Action: Identify trends and patterns of incidents and trigger reviews with technical teams. Validate that problems have been documented correctly and contain accurate information. Conduct quality checks on outage records to ensure accurate impact recording. Process Improvement: Ensure the problem management process incorporates new errors into the Known Error Knowledge Base (KB). Produce regular and ad-hoc problem and incident management reports within agreed timescales. Collaboration & Promotion: Coordinate and promote the effective functioning of problem management activities across Digital Support teams and other connected teams. Incident Ticket Management: Ensure incident and problem tickets are up-to-date, working across Digital teams for efficient ticket management. Technology Modernization: Drive technology modernization initiatives and conduct Release Readiness and Milestone Reviews. Requirements: To be successful in this role, you should meet the following requirements: Experience: A decade of experience as an IT Incident Manager or IT Service Manager with excellent problem-solving skills and the ability to collaborate with technical teams. ITIL Knowledge: Advantageous knowledge of ITIL, with ITIL certification being preferred. Experience in Agile & DevOps: Experience of working in Agile environments and familiarity with DevOps practices. Service Desk Tools: Proficiency with service desk tools such as Jira Service Desk, Global Service Desk, and ServiceNow. ITSM Processes: Strong understanding of ITSM processes and participation in CAB meetings to discuss release scope and/or roadblocks. Communication Skills: Excellent written and verbal communication skills. Monitoring & Tooling: Familiarity with tooling for application monitoring using AppDynamics and logging setup using Splunk. Incident & Problem Management Approaches: Proficient in incident and problem management approaches (e.g., Pareto analysis, Ishikawa diagrams, brainstorming). Microservices Architecture: Experience with applications using microservice architecture will be an added advantage. On-Call Availability: Willingness to be on-call to provide impact information for the services. If you're ready to take your career to the next level with HSBC, we encourage you to apply.