Product Specialist Jobs in Mumbai

Executive - Customer Support Experience: 0 - 2+ Years Education: Graduation Location: Mumbai About the Role We are seeking a motivated and customer-centric Executive - Customer Support to join our team. As a key member of the support function, you will be responsible for providing high-quality service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience throughout the customer journey. You will have the opportunity to deepen your knowledge of the Forex ecosystem and enhance your communication and problem-solving skills while working in a dynamic environment. Key Responsibilities Forex Product Knowledge: Develop a strong understanding of the Forex ecosystem, associated products, and the applicable guidelines set by RBI and FEMA. Customer Communication: Respond to customer inquiries via emails, support tickets, and inbound/outbound calls in a timely and professional manner. Issue Resolution: Address customer issues effectively, troubleshooting and resolving queries while escalating more complex concerns to senior team members when needed. Tracking & Follow-Up: Maintain detailed and up-to-date records of all customer interactions. Follow up on open queries to ensure resolution and customer satisfaction. Collaboration with Teams: Work closely with internal teams to ensure that customer concerns are addressed quickly and efficiently. Service Improvement: Continuously seek opportunities to improve customer service processes and contribute to the enhancement of service quality standards. Key Skills and Qualifications Essential Skills Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and internal teams. Problem-Solving Abilities: Ability to troubleshoot and resolve customer issues in a quick and efficient manner. Time Management: Ability to manage multiple tasks efficiently, prioritize workloads, and meet deadlines. Follow-Up & Tracking: Strong attention to detail with a focus on tracking interactions and ensuring timely follow-up. Knowledge & Attributes Understanding of Forex: A basic understanding of Forex products and services will be beneficial. Team Collaboration: Ability to work collaboratively with other team members and departments to resolve customer issues. Adaptability & Quick Learning: Willingness to adapt to new tools, processes, and customer service practices in a fast-paced environment. A dynamic work environment where you can grow and enhance your customer service skills. Exposure to the Forex ecosystem and financial services industry. A collaborative and supportive team culture. Competitive salary and benefits package. Qualification : Graduation

Tele Sales Executive Experience: 0 - 6 Months Education: HSC Location: Mumbai About the Role We are looking for a highly motivated Tele Sales Executive to join our team in Mumbai. As a key member of our sales team, you will play a vital role in reaching out to potential clients, promoting our products and services, and generating valuable leads. This role offers an excellent opportunity to develop your sales skills and grow in a dynamic and fast-paced environment. Key Responsibilities Outbound Calls: Initiate outbound calls to prospective clients or customers to promote products, services, and special offers. Customer Interaction: Engage in meaningful conversations with customers, addressing their inquiries, providing accurate product information, and resolving issues effectively. Lead Generation: Identify and qualify potential leads by gathering relevant customer information and updating databases for follow-up actions. Record Keeping: Maintain detailed and accurate records of calls, customer interactions, and feedback to ensure proper follow-up and lead management. Follow-Up: Conduct follow-up calls to ensure customer satisfaction, address additional inquiries, and nurture leads for future business opportunities. Skills Required Excel Skills: Proficient in Microsoft Excel to manage data, track calls, and organize information efficiently. Communication Skills: Clear, persuasive verbal communication abilities to effectively engage with customers and promote products or services. Listening Skills: Active listening skills to understand customer needs and provide appropriate solutions. Organization & Time Management: Strong organizational and time management skills to handle multiple calls and tasks efficiently. Opportunity to develop your sales skills in a fast-paced environment. Supportive team culture with ongoing training and career growth opportunities. Competitive salary with performance-based incentives.

Job Title: BIM Product Specialist Digital Construction Technology Location: Mumbai Qualification: B.E./B.Tech/M.E./M.Tech/MCA Experience: Minimum 5 Years Role Overview: We are looking for a dynamic and technically skilled BIM Product Specialist to support our digital construction initiatives, with a strong focus on 4D and 5D Building Information Modeling (BIM). This role blends product expertise, client interaction, and solution delivery, acting as a key link between the product development team and end users. The ideal candidate will bring hands-on BIM experience, a deep understanding of construction technology, and strong pre-sales and client-facing capabilities. Key Responsibilities: Drive product sales, pre-sales activities, and market development for BIM solutions, particularly those involving 4D (time) and 5D (cost) capabilities. Engage with clients to understand their pain points and demonstrate how BIM-based solutions can address their specific project needs. Participate in the product development lifecycle to understand product features and communicate technical details effectively to clients and internal teams. Conduct Proof of Concept (POC) sessions and demonstrations tailored to client-specific scenarios using BIM 4D/5D tools. Collaborate with multiple internal and external stakeholders, including sales, product, engineering, and client teams. Support BIM implementation strategies across client projects by providing technical guidance and solution-based recommendations. Analyze client feedback and industry trends to help refine product features and ensure market relevance. Required Skills & Competencies: Minimum 5 years of experience with BIM technologies, specifically with 4D (scheduling) and 5D (estimation/cost) workflows. Prior experience in pre-sales or product promotion within the construction technology space is highly desirable. Hands-on involvement in BIM project implementation and coordination with BIM teams. Strong understanding of challenges in BIM adoption and the ability to provide actionable solutions. In-depth knowledge of 3D, 4D, and 5D workflows and their integration into digital construction. Proficiency in project scheduling tools such as Microsoft Project (MSP) and Primavera P6. Excellent communication and presentation skills, with proficiency in PowerPoint, Word, and Excel. Deep understanding of digital construction methodologies and emerging technologies in the AEC (Architecture, Engineering, Construction) industry. Qualification : B.E./B.Tech/M.E./M.Tech/MCA

Position: Global Artwork Production Specialist Location: Mumbai Function: Artwork Management / Packaging Development Experience Required: 2 3 years Language: Fluent English Employment Type: Full-time About Unilever Join one of the world s most successful purpose-led businesses. At Unilever, we combine innovation with responsibility to create brands that are loved globally and make a positive impact on lives every day. With our products reaching 9 out of 10 Indian households, we offer unmatched opportunities to make a real difference both in business and in society. Position Summary As a Global Artwork Production Specialist, you will coordinate and manage Unilever s packaging artwork lifecycle, ensuring timely delivery of high-quality artwork assets for global and local markets. Working across functions, time zones, and stakeholders, you ll be a critical driver of Unilever s artwork excellence and packaging efficiency, leveraging tools like BLUE (Unilever s Artwork Management System). Key Responsibilities Artwork Project Management Lead end-to-end coordination of global packaging artwork development using the Artwork Excellence model. Manage project timelines and ensure delivery of mechanical artworks and print files to printers on time. Oversee artwork workflows in BLUE and track project milestones and KPIs. Stakeholder Collaboration Collaborate with cross-functional internal teams: R&D, Supply Chain, Marketing, and Artwork Production. Act as a bridge between in-market teams and external vendors like Print Management Agencies (PMAs) and printers. Represent your category/region in global workstreams and rollout global initiatives locally. Quality & Compliance Ensure all artwork is developed in line with Unilever's brand and packaging guidelines. Monitor PMA compliance to SLAs, rate cards, and delivery quality. Proactively identify risks in artwork timelines and resolve issues before they impact critical paths. Continuous Improvement & Innovation Drive efficiency, automation, and technology adoption in the artwork development process. Promote harmonization and reuse of assets across categories and geographies. Contribute to global marketing initiatives and process improvement projects in artwork management. Challenges in the Role Managing multiple time zones, projects, and external/internal stakeholders simultaneously. Navigating tight timelines with high criticality to product launches. Maintaining consistency across artwork projects globally while customizing for local needs. Holding third-party vendors accountable for quality and performance. Key Skills & Competencies Core Competencies Strong communication & stakeholder management Excellent organizational and project management skills Business partner mindset with an ownership approach High adaptability and intercultural sensitivity Professional Expertise 2 3 years of experience in artwork management, packaging development, print production, or print management Hands-on experience with artwork lifecycle tools (preferably BLUE or similar platforms) Familiarity with packaging printing processes and regulatory compliance Technical & General Skills Proficient in MS Office and artwork management software Highly detail-oriented with strong analytical abilities Comfortable managing remote teams and vendors Fluency in English (verbal and written) Scope of Role Manage multiple brands and categories across clusters or countries. Support regional and global artwork production initiatives. Work in a multi-cultural, cross-time-zone environment. May deputize for the Artwork Production Manager when required. Work with globally recognized brands and experienced leaders Be part of purpose-led innovation in a high-impact role Drive meaningful change through packaging excellence Access to continuous learning, growth, and a global network

Job Title: Sales Account Manager India Location: Mumbai, Maharashtra, India Travel Requirement: Up to 50% About BMC At BMC, trust isn t just a value it s a way of life. We re an award-winning, inclusive workplace where diversity thrives and innovation drives everything we do. We believe in giving back, supporting each other, and celebrating your success out loud. Our flexible work culture is built to help you balance your priorities and bring your best self to work every day. Our mission? To empower customers to evolve into Autonomous Digital Enterprises that are ready for the opportunities of tomorrow. The Opportunity We are looking for a high-energy, driven Sales Account Manager to join our team in India. In this role, you will manage a key territory, partnering with some of the region s most respected organizations to deliver BMC s world-class solutions. You ll design and execute a go-to-market strategy, build lasting customer relationships, and drive business growth all while working in a supportive, collaborative, and innovative environment. What You ll Be Doing Own the Territory: Manage your designated region and serve as the primary point of contact for your customers across the full sales cycle. Strategize for Success: Develop a comprehensive business plan for the year and detailed account plans for top customers, defining strategy, execution, and success metrics. Build Executive Relationships: Cultivate strong connections across both technical and executive levels (including CXOs) within customer organizations. Drive Customer Value: Collaborate closely with internal teams including product specialists, solution engineers, and leadership to deliver exceptional customer experiences. Lead with Integrity: Represent the BMC brand with professionalism, building trust with customers, partners, and colleagues. Resolve Escalations: Act as the escalation point for customer concerns and coordinate internal resources to ensure prompt resolution. Expand BMC s Presence: Identify and close new business opportunities to grow our footprint and reinforce our market leadership. What You ll Bring A proven track record in solution-based sales or account management Experience leading cross-functional teams and managing complex sales cycles Deep understanding of sales pipeline, customer engagement strategies, and the technology landscape Strong communication and relationship-building skills with the ability to influence at all levels A collaborative mindset, with a passion for learning and driving innovation A commitment to living BMC s core values in everything you do Over 6,000 employees worldwide and growing A supportive, empowering culture where your contributions are recognized A focus on professional development and global opportunities A workplace that values inclusion, diversity, and authenticity We encourage you to apply anyway. We re building a diverse team where unique perspectives help us thrive together. BMC Software is proud to be an equal opportunity employer.

Position: Technical Support Specialist (Japanese) Location: Mumbai, India About LRN: LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform. About the role: LRN team develops data specifically for a set of key product domains like eLearning, Disclosures, personalization and completions. We deal in AWS technologies like Redshift, S3, Glue, and Lambda. You'll build our data lake and partner with Product and BI teams to build new behavioral events, pipelines, datasets, models, and reporting to support their initiatives. You'll also assist to develop our analytics capabilities in Quicksight and build out our real time reporting capabilities. Your responsibilities will include: Provide support to internal and external customers on all aspects of LRN s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization) Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes. Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured. Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate. Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities. Prepare and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems. Maintain quality levels for all work related to customers requests. Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working. Collaborate with peers to discuss unique solutions and to document them. Perform other duties as assigned. Requirements: Bachelor s Degree 4-6 years of L2/L3 level experience in a customer facing role in an application support environment. Proficient in Japanese language (Written and spoken) - Mandatory Excellent communication skills in English. This position requires above par skills to write and speak in English. Extensive experience in supporting enterprise customers based in US and Europe. Familiarity with HTML and CSS. Familiarity with Learning Management Systems Expertise in Microsoft Office Suite especially in Excel. Should be able to understand and handle CSV files. Ability to review a Partner request, and apply the necessary analytical skills to ensure successful delivery of the end product. This role will involve direct Partner contact; an ability to work with others who are potentially very frustrated, in a professional manner is mandatory. An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent. Ability to consistently spot and report issues before they reach a point of becoming critical. A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology. Must have an inherent attention to detail Benefits: LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualification : Bachelors Degree

Relationship Manager (RM) Global Trade Finance (GTX) Location: Mumbai Experience: 1 - 3 Years Reports To: Head Global Trade Finance Company: KredX About GTX GTX is an IFSCA-licensed International Trade Financing Services (ITFS) platform based out of GIFT City, designed to support exporters and importers with their cross-border working capital needs through cutting-edge technology. GTX is committed to empowering international trade with innovative financial services, advanced technology, and deep market expertise. Role Overview As a Relationship Manager for Global Trade Finance, you will be instrumental in structuring and executing trade finance transactions, managing client portfolios, coordinating with banks and financial institutions, and ensuring full regulatory and operational compliance. This role offers a unique opportunity to work closely with exporters, importers, banks, fintech platforms, and internal stakeholders to deliver seamless, secure, and scalable cross-border financing solutions. Key Responsibilities Client & Transaction Management Originate, structure, and execute trade finance solutions such as Export Factoring, Letters of Credit (LC), Standby Letters of Credit (SBLC), forfaiting, factoring, buyer s and supplier s credit. Manage and nurture a portfolio of corporate clients involved in international trade. Identify opportunities to cross-sell trade products and deepen client relationships. Operational & Risk Oversight Ensure all documentation, risk assessments, compliance (KYC/AML), and credit appraisals are properly managed. Monitor disbursals, repayments, collateral, and transaction flows. Work collaboratively with risk, compliance, and legal teams to mitigate transactional risks. Banking & Institutional Relationships Interface and negotiate with domestic and international banks, NBFCs, Export Credit Agencies (ECAs), and factoring companies for syndication and deal closures. Negotiate terms, pricing, and credit limits with funding partners. Strategic & Internal Projects Support product development, process automation, and digitization initiatives in trade finance. Provide insights into market trends, trade finance regulations (UCP, URDG, FEMA, RBI guidelines), and client behaviors. Key Requirements Education & Experience 1-3 years of experience in trade finance roles within banks, NBFCs, fintech companies, or corporate treasury. Additional certifications such as CDCS (Certified Documentary Credit Specialist) or CITF (Certificate in International Trade Finance) are advantageous. Strong understanding of trade finance instruments, regulatory environment, and global trade dynamics. Skills Strong analytical, structuring, and negotiation skills. Proficiency in trade documentation, credit analysis, and risk management. Excellent communication, relationship-building, and stakeholder management skills. Be part of a high-growth vertical with global exposure backed by institutional credibility. Work with a dynamic, innovative team focused on transforming trade finance through digital technologies. Opportunity to lead and contribute to transformative projects in an evolving ecosystem.

Job Title: International Sales Specialist US Market (Personal Care & F&F Industry) Location: Mumbai, Maharashtra, India Job Type: Full-time Experience Level: Mid-Level (6+ years) About Elchemy Elchemy is transforming the $800B+ global specialty chemicals industry through a tech-enabled cross-border marketplace. By combining digital-first infrastructure with deep industry expertise, we're addressing long-standing inefficiencies in global chemical trade like trust deficits, quality concerns, and excessive lead times. In just over 20 months, Elchemy has expanded to serve customers in 32+ countries, built active partnerships with hundreds of suppliers, and raised over $7.5M from marquee investors such as InfoEdge Ventures and Prime Venture Partners, as well as promoters of Vinati Organics, Laxmi Organics, and Coromandel International. We are building a team of A-players ambitious, smart, and collaborative individuals who believe in execution, speed, and pushing boundaries to reshape the future of chemical distribution. Role Overview We are seeking a driven and results-oriented International Sales Specialist to expand our footprint in the US market, specifically targeting the Personal Care and Flavors & Fragrance (F&F) industries. This is a key strategic role focused on new business generation, key account management, and long-term growth. You will be responsible for spearheading market penetration efforts, establishing strong B2B relationships, and closing high-impact deals in the US. You ll work closely with our leadership and cross-functional teams to deliver revenue targets and ensure operational excellence. Key Responsibilities Market Expansion US Focus: Lead the expansion of Elchemy's presence in the US Personal Care and F&F industries, identifying new customers and building a healthy sales pipeline. Lead Generation & Prospecting: Use a mix of outreach channels cold-calling, cold emailing, social selling, LinkedIn outreach, and industry conferences (virtual & in-person) to generate high-quality leads. Sales Execution: Drive the entire sales lifecycle from pitching and proposal creation to negotiation and closing. Manage long, strategic B2B sales cycles with enterprise clients. Revenue Ownership: Set and exceed quarterly and annual revenue goals by building strong, trust-based relationships with key stakeholders and C-level decision-makers. Key Account Management: Own relationships with key US-based customers, ensuring excellent service delivery and uncovering upselling and cross-selling opportunities. Collaborative Strategy Implementation: Work with cross-functional teams (Product, Operations, Logistics, and Marketing) to execute go-to-market plans and sales strategies effectively. Customer Success: Ensure client satisfaction through proactive communication, quick resolution of issues, and delivering value-added insights regularly. Required Qualifications & Skills Experience: 6+ years in international B2B sales, business development, or account management, ideally within the specialty chemicals industry. US Market Expertise: Demonstrated success in selling to or managing clients in the United States, preferably within Personal Care and F&F sectors. Industry Network: Strong professional network and a deep understanding of chemical sector value chains, procurement cycles, and regulatory nuances. Communication: Excellent verbal and written communication skills, with the ability to deliver compelling presentations and build trust with international stakeholders. Tech Proficiency: High proficiency in Microsoft Excel, PowerPoint, CRM tools, and other digital productivity platforms. Mindset: Entrepreneurial, self-starter mindset with the agility to work in fast-paced, high-growth startup environments. Collaboration & Adaptability: Comfortable working with cross-functional teams and adapting strategies based on feedback, data, and market dynamics. Massive Market Opportunity: Be part of a fast-growing company addressing real pain points in an $800B+ industry. Founding Team Access: Work closely with top-tier founders and experienced professionals from IITs, IIMs, and global MNCs. Global Exposure: Take ownership of a strategic international region with direct customer interactions and the ability to make real impact. Fast Career Growth: Contribute meaningfully to Elchemy s journey and grow your career exponentially. High-Performance Culture: Collaborate with a driven team that values speed, execution, innovation, and transparency. Apply Now If you are a seasoned international B2B sales professional with a passion for building relationships and scaling revenue in the US market, Elchemy wants to hear from you.

Job Title: Regulatory & Compliance Specialist Exports Location: Mumbai, Maharashtra, India Job Type: Full-Time Seniority Level: Mid-Level About Elchemy Elchemy is a tech-enabled cross-border marketplace for specialty chemicals, on a mission to revolutionize the way chemicals are traded globally. Through our innovative approach, we address key inefficiencies in the $800B specialty chemicals market, including lack of trust, quality uncertainty, and excessive lead times. In just 20 months, Elchemy has scaled to serve 32+ countries, partnered with 100+ customers and suppliers, and raised $7.5M+ from leading investors like InfoEdge Ventures, Prime Venture Partners, and industry giants from Vinati Organics, Laxmi Organics, and Coromandel International. Our team consists of top-tier talent from IITs, IIMs, and NITs, bringing world-class expertise to solve real-world challenges. At Elchemy, we re building a team of A-players and innovators who are driven to make an impact in a fast-growing industry. Role Overview We are looking for an experienced Regulatory & Compliance Specialist Exports to oversee and ensure compliance with both domestic and international export regulations. This role will be pivotal in safeguarding the company s compliance with industry standards, regulatory bodies, and laws related to labeling, documentation, and intellectual property rights (IPR). If you're passionate about working in a dynamic, cross-border trade environment and have a strong understanding of regulatory and compliance requirements, we want you on our team. Key Responsibilities ✅ Regulatory Compliance Management Ensure full compliance with domestic and international export regulations such as DGFT, BIS, REACH, FDA, and others. Stay up-to-date with evolving regulatory requirements in key markets like the US, EU, and Asia. ✅ Documentation and Labeling Compliance Review, correct, and ensure all Technical Data Sheets (TDS) and Safety Data Sheets (SDS) are compliant with regulatory standards. Ensure all export documentation, licensing, and customs paperwork are in order for smooth cross-border trade. Handle trademark registrations, renewals, and disputes to protect Elchemy s intellectual property. ✅ Internal Audits & Quality Assurance Conduct internal audits to assess the accuracy and compliance of all regulatory documentation and processes. Oversee and ensure product labels, barcodes, and packaging meet international standards and regulatory requirements in various global markets (EU, US, Asia, etc.). ✅ Cross-Functional Collaboration Collaborate with internal teams to ensure export labels, product documentation, and packaging meet all regulatory requirements. Provide support to operations and sourcing teams to ensure smooth handling of compliance processes. Skills & Qualifications 4-6 years of experience in US regulatory compliance, trademarks, documentation, and labeling within exports, manufacturing, or chemical industries. Proven experience in manually reviewing and correcting TDSs, SDSs, and export documentation. Strong knowledge of global export regulations, IPR laws, and trade compliance. Hands-on experience with MSDS, TDS documentation, international labeling laws, and customs documentation. Exceptional communication and coordination skills with the ability to work cross-functionally. Highly action-oriented, with a hands-on approach to solving compliance challenges. Entrepreneurial mindset with strong business acumen and a proven ability to work independently. A passion for ownership and commitment to Elchemy s mission and success. Be part of an industry-disrupting team: Work with a high-energy team to change the future of global chemical trade. Career growth and impact: At Elchemy, you will play a key role in shaping the company s compliance strategies and business operations. Work with a world-class team: Collaborate with top professionals from IITs, IIMs, NITs, and leading multinational companies. Competitive compensation: Along with an environment that offers freedom to innovate and grow. Apply now and join Elchemy in shaping the future of cross-border specialty chemicals!

Business Messaging Specialist Location: Mumbai, India Full Time Company: Meta Meta is looking for a results-driven Business Messaging Specialist to drive adoption and growth of WhatsApp Business Messaging among strategic mid-to-large enterprise clients in India. This is a full-time, high-impact role based in Mumbai, requiring a blend of enterprise sales, solutioning, and customer success experience. If you thrive in fast-paced environments, excel at influencing decision-makers, and are passionate about unlocking the potential of WhatsApp to power digital transformation, we d love to hear from you. Key Responsibilities: Develop compelling business cases and custom business plans to demonstrate the value of WhatsApp as a transformative messaging platform. Engage CXOs and decision-makers across customer experience, marketing, technology, and operations to champion WhatsApp as a strategic asset. Translate customer needs into tailored WhatsApp-based solutions to drive measurable business outcomes and improve customer experiences. Drive the full sales cycle, from prospecting through deal closure, while coordinating cross-functional resources and partner networks. Manage pipelines, forecast revenue, identify risks, and ensure alignment with Meta s strategic priorities. Capture and analyze client feedback to influence product enhancements, resolve challenges, and identify new opportunities for growth. Partner with Meta s in-market and global messaging teams to create scalable engagement programs and best practice guides. Collaborate with internal product, engineering, and leadership teams to align on client strategy and drive innovation. Minimum Qualifications: 8+ years of experience in enterprise sales, business development, or SaaS solution selling. Strong executive presence with the ability to build trust and credibility at the CXO level. Experience leading full sales cycles and managing multi-stakeholder engagements. Proven ability to operate autonomously, think strategically, and solve complex business challenges. Strong analytical mindset with experience working on large-scale systems and customer experience initiatives. Bachelor s degree or equivalent practical experience. Preferred Experience: Background in SaaS, cloud, or enterprise communication platforms. Experience working with cross-functional product and engineering teams. Familiarity with business messaging, conversational commerce, or customer engagement platforms. About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. From Facebook and Instagram to WhatsApp and Messenger, we empower billions globally. Meta is also pioneering new experiences through AR, VR, and the metaverse, shaping the future of digital interaction. Equal Opportunity Employer: Meta is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, gender identity, sexual orientation, age, disability, or other legally protected status. Qualification : Bachelors degree or equivalent practical experience.

Job Description: IT Support Specialist (Oracle & Ecosys) Experience: 2-3 Years Education: Bachelor's degree in Computer Science, Engineering, or a related technical field (preferred) Job Description: We are looking for an IT Support Specialist to join our team, responsible for supporting and maintaining Oracle databases and the Ecosys web-based application. This role requires a strong understanding of Oracle database concepts and the ability to perform technical troubleshooting, manage users and roles, and ensure smooth operation of integrated systems. In this role, you will be responsible for performing various database administration tasks, ensuring high availability and performance of the system, and providing technical support for Ecosys integration. You will work closely with both internal and external technical teams, including Ecosys Hexagon and USA counterparts. Key Responsibilities: SQL Queries & Database Administration: Perform SQL queries on the database for data retrieval, updates, and troubleshooting. Create and maintain users and roles in Oracle and Ecosys web-based applications, assigning appropriate privileges as necessary. Perform database tuning and performance monitoring to ensure efficient database operations. Handle alerts monitoring and troubleshoot any database-related issues as they arise. Technical Troubleshooting & Integration Support: Provide technical support for integration-related issues between Oracle databases and the Ecosys web application. Troubleshoot and resolve any technical issues related to Oracle database performance and Ecosys system integration. Perform general troubleshooting for integration problems, escalating as necessary for advanced support. System Configuration & Management: Install, configure, and upgrade Oracle server software and related products. Handle application and service start/stop processes for the Oracle and Ecosys applications. Complete project setup and project adjustments within Ecosys. Collaboration & Communication: Interface with Ecosys Hexagon & USA counterparts for technical support, ensuring effective communication and resolution of issues. Collaborate with peers, co-workers, and managers to troubleshoot issues, share knowledge, and optimize systems. General IT Support Duties: Maintain effective working relationships with peers, co-workers, and managers. Perform a wide variety of duties and responsibilities with accuracy and speed under time-sensitive deadlines. Qualifications: Experience: 2-3 years of IT support experience, with a focus on Oracle database administration and integration troubleshooting. Hands-on experience with Oracle database management and performing basic troubleshooting and tuning. Experience with Ecosys web-based applications is a plus. Technical Skills: Strong knowledge of SQL and experience writing SQL queries for data retrieval and updates. Good understanding of Oracle core database concepts and the ability to perform basic database management and troubleshooting. Familiarity with Ecosys web-based applications, including user role management, system configuration, and troubleshooting integration issues. Communication & Interpersonal Skills: Excellent interpersonal, communication, and organizational skills. Ability to work collaboratively in a team environment and maintain effective relationships with peers, co-workers, and external technical teams. Strong ability to work under pressure, handling time-sensitive issues and meeting deadlines. Education: Bachelor's degree in Computer Science, Engineering, or a related technical field preferred. What We Offer: Competitive salary and benefits. Opportunity to work in a collaborative, fast-paced environment. Exposure to cutting-edge technologies and systems. Supportive team culture with opportunities for career growth and professional development. Qualification : Bachelor's degree in Computer Science, Engineering, or a related technical field (preferred)

Job Description: Civil Engineer We re a top-ranked engineering and construction firm where employee ownership is more than a phrase, it s the foundation of our culture. Our Mumbai office supports major projects worldwide, and our team members thrive in a setting that encourages learning, leadership, and personal growth. You ll have access to international travel opportunities, advanced technical training, and the chance to collaborate with accomplished specialists on large projects in renewables, refining, petrochemical, midstream, and logistics. With a proven track record of delivering complex solutions, our department is recognized for its maturity and expertise. We also prioritize a flexible work schedule and collectively cultivate a supportive and engaging work environment where every voice matters. Role Summary: The role involves supporting senior engineers in various aspects of civil/structural engineering projects. Key responsibilities include assisting in the preparation and review of engineering deliverables, conducting basic calculations and design checks for Hydraulic calculation, and coordinating with other disciplines to ensure project success. This role requires a strong understanding of fundamental engineering principles, proficiency in relevant software, and the ability to work effectively within a team. Key Responsibilities: Modeling and designing grading, Culvert, Road, etc. using Civil-3D. Civil site design for facilities and developments. Standard design of civil project work. Prepare plan and profile drawings. Hydraulic calculation for surface run-off, stormwater drains, storm pond and Underground pipe network. Capture client requirements and if needed, advise them regarding civil works, systems/requirements available to meet their needs and comply with safety codes. Willing to advance in career by taking increased responsibilities on projects and organization. A committed team player able to work on own initiative. Work with a team locally to deliver projects overseas to the US project management team. Tools: Sound knowledge of CIVIL-3D, Storm Cad and Civil Storm. Preferred Understanding of Microsoft Office Tools MS Word, MS Excel, MS Power Point, Outlook, OneNote. A plus but not required: Open Road/ Open Rail, HEC-RAS, Flow Master, Project-Wise. What Makes You a Great Fit: Learning attitude and seeking guidance from Seniors. Keen awareness of ethical/code responsibilities; always acts in the company s best interests. Self-starter who adapts quickly to evolving circumstances. Values a supportive, engaging workplace where every individual s input is encouraged and respected. Qualifications: Qualifications and Skills: Bachelor s degree in civil engineering from a recognized institution. Minimum 1 to 5 years of working experience in the related civil industry. Working knowledge of International codes and standards (ASCE, ACI, AASHTO, FHWA, American-DOT etc.). Knowledge of Safety Guidelines and relevant codes. Good analytical and problem-solving skills. Good Communication skills (verbal & written), ability to self-check and produce accurate work. Career Growth Plan: You ll have the freedom to grow into a Subject Matter Expert or a Project Lead Engineer, aligned with your goals and interests. With our employee-owned structure, you truly have a stake in our collective success. By immersing yourself in our diverse projects, you can develop an outstanding career that combines both technical depth and long-term professional growth. Our flexible work schedule along with a holistic benefits package ensures that you can achieve your professional aspirations while leading a fulfilling personal life. Qualification : Bachelors degree in civil engineering from a recognized institution.

Introduction A Technology Sales Engineer role (internally called a Brand Technical Specialist) within IBM Security means providing industry-leading solutions to help our clients navigate the challenges of cloud security, advanced threats, compliance and privacy, as well as mobile and remote security. This role ensures you re continuously growing personally and professionally staying ahead of industry trends and remaining the trusted advisor our clients depend on for success. IBM s excellent onboarding and industry-leading learning culture will equip you to create a lasting impact while advancing your career. In our collaborative and experiential sales environment, you'll work alongside bright minds and keen co-creators always willing to help and be helped as you apply passion to drive our clients' investment in IBM's products and services. Your Role and Responsibilities As a Brand Technical Specialist, you will: Security Strategy Crafting: Work with clients to craft security strategies for infrastructure, applications, and management tailored to their business needs. Enhanced Security Solutions: Detail and present IBM Security solutions that enhance existing technology stacks, helping clients to better manage their security. Effective Communication: Simplify and explain complex technical topics in an easily understandable manner to clients, ensuring clarity and alignment. Trust-Building for Cloud Deals: Build credibility and trust at all levels within client organizations to successfully close complex cloud technology deals, driving value for their business. Required Education Bachelor's Degree Required Technical and Professional Expertise Knowledge of Data Security technologies like Database Activity Monitoring (DAM) using IBM / Imperva / McAfee, deployed both on-premises and in the cloud. Experience guiding clients in adopting DAM solutions, including delivering Proof of Concepts (PoC), Proof of Technology (PoT), Request for Proposal (RFP) responses, and Enablement activities for partners and clients. Strong ability to deliver presentations and demos to clients and partners, explaining complex security solutions in an engaging and clear manner. Experience capturing and prioritizing complex requirements, resolving conflicts, and obtaining client buy-in on assumptions to fill gaps in critical requirements. Good to Have Experience Understanding of heterogeneous types of databases such as RDBMS (DB2, Oracle, MS SQL), RDS, DBaaS / PaaS, Big Data, Data Warehouse, SAP HANA, etc. Experience articulating technology options to clients, advising on strategic decision-making, and exploring innovative solutions to accelerate their digital transformation. At IBM, we foster a culture of growth, collaboration, and innovation. As a Brand Technical Specialist, you'll join a team of experts dedicated to helping clients tackle complex security challenges. You will be empowered with cutting-edge technology and supported by a network of mentors and coaches to ensure your continuous success and development. In this role, your contributions directly impact IBM s growth and help shape the future of security solutions for global businesses. Join us at IBM Security to drive meaningful change and secure the digital transformation journeys of the most innovative companies worldwide. This job description highlights the key responsibilities and qualifications required for the Technology Sales Engineer (Brand Technical Specialist) role, providing potential candidates a clear understanding of the position and its importance at IBM Security.

Job Description: We are seeking a Murex Back Office Specialist with 3 to 7 years of experience, specializing in back-office processes and accounting issues. The ideal candidate will possess a deep understanding of the Murex platform, particularly in the Back Office (BO) stream, and will be an expert in managing post-trade processes, deal validation, nostro settlements, and accounting. As a Murex Back Office Specialist, you will handle the day-to-day operations related to the back office and accounting, ensuring that all processes are executed accurately and efficiently. Responsibilities: Back Office & Accounting Management: Handle back-office and accounting issues, including change requests. Provide support in managing workflow handling, OSP rights, and usage for various asset classes. Oversee nostro settlements, deal validation, and accounting in the Murex platform. Business Requirements & Documentation: Prepare business requirement documents and manage developers for changes. Design layouts and pricing templates based on gathered requirements. Implement necessary changes to the system and prepare for testing. Testing & Issue Resolution: Conduct test case executions and manage user testing. Troubleshoot/debug issues, explain them to stakeholders, and implement fixes. Asset Classes & Configuration: Experience in handling accounting configurations in Murex. Support in the development of OSP, settlement instructions, and accounting configurations for different products. Reporting & Documentation: Generate reports and leverage OSP, static data, and deal bookings for testing. Provide support for document generation, swift/RTGS settlements, and post-trade workflows. Technical Skills & Qualifications: Capital Markets Knowledge: Strong understanding of capital markets and the post-trade life cycle. Murex BO Stream Knowledge: Experience with Murex BO stream, particularly dealing with deal validation, cashflow position monitoring, nostro settlements, accounting, and OSP handling. SQL & Mx-Excel: Proficiency in SQL and Mx-Excel for analysis, troubleshooting, and reporting. Post-Trade Rules & Configuration: Experience with post-trade rules, document generation, and settlement configurations in Murex. Experience in Asset Classes: Exposure to major asset classes and knowledge of how Murex handles these processes throughout the trade life cycle. Experience: 3 to 7 years of hands-on experience working with Murex, specifically in back-office processes. Strong understanding of settlements, accounting, and configuration management in the Murex environment. Proficient in developing OSP, settlement instructions, and accounting configurations for various asset classes. Synechron s Diversity & Inclusion Statement: Diversity and Inclusion are at the heart of Synechron's culture. We strongly believe that a diverse workforce fosters stronger businesses and an environment where everyone can excel. We are an equal-opportunity employer and encourage applicants from diverse backgrounds, ethnicities, genders, sexual orientations, religions, and abilities to apply. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures that we create an inclusive environment that fosters equality for all.

Job Description: We are looking for a Murex Back Office Specialist with 3 to 7 years of experience, specializing in back-office processes and handling accounting issues. The ideal candidate will have a strong understanding of the Murex platform, particularly the Back Office (BO) stream, and possess expertise in managing post-trade processes, deal validation, nostro settlements, and accounting. As a Murex Back Office Specialist, you will be responsible for supporting key back-office functions, ensuring accurate deal validation, cashflow monitoring, settlement processing, and managing accounting configurations in the Murex platform. Responsibilities: Back Office & Accounting Management: Handle and resolve back-office and accounting issues, including managing change requests. Support with workflow handling, OSP rights, and usage for different asset classes. Business Requirements & Documentation: Prepare business requirement documents and manage developers for changes. Design layouts and pricing templates as per business requirements. Testing & Issue Resolution: Conduct test case executions, manage user testing, and implement system changes. Troubleshoot and debug issues, providing clear explanations to stakeholders. Configuration & Post-Trade Processing: Develop and configure OSP, settlement instructions, and accounting configurations for various products. Oversee deal validation, cashflow position monitoring, and nostro settlements. Reporting & Documentation: Generate reports and leverage OSP, static data, and deal bookings for testing and issue resolution. Manage confirmation and settlement documents, ensuring they are properly configured. Technical Skills & Qualifications: Capital Markets Knowledge: Strong understanding of capital markets and the trade life cycle. Murex BO Stream Knowledge: Hands-on experience with the Murex BO stream, especially in deal validation, cashflow position monitoring, nostro settlements, accounting, and OSP handling. SQL & Mx-Excel: Proficiency in SQL and Mx-Excel for testing, troubleshooting, and reporting. Post-Trade Rules & Configuration: Understanding of post-trade rules, document generation, and Swift/RTGS settlements in Murex. Asset Classes: Exposure to major asset classes and an understanding of how Murex handles these processes. Experience: 3 to 7 years of hands-on experience working with Murex in back-office processes. Proficiency in settlements, accounting, and configuration management in Murex. Experience with OSP, settlement instructions, and accounting configurations for various products. Synechron s Diversity & Inclusion Statement: Diversity and Inclusion are integral to Synechron's culture. We foster an environment where everyone is respected and valued. As an equal-opportunity employer, we encourage applicants from all backgrounds to apply. We are committed to ensuring our workforce is diverse, offering flexible work arrangements, internal mobility, and opportunities for development.

Role: Senior Specialist - Credit Administration Function/Department: Wholesale Banking Operations Experience: 10-18 Years Education: Graduation: B.Com, B.Sc, BA, BBI, BMS Post-Graduation: MBA, M.Com, MA Job Purpose: The Senior Specialist - Credit Administration plays a critical role in post-sanction credit activities for large corporates. This role ensures compliance with credit, regulatory, legal, and product guidelines while facilitating disbursement. As a key control function, the role involves extensive due diligence, credit condition monitoring, and management of limits, covenants, collateral, and documentation to safeguard the bank s interests. Key Responsibilities: Credit Administration & Compliance: Oversee a wide range of credit products, including working capital, term loans, NCDs, investment limits, portfolio buyouts, and commercial papers for large corporate and FIG segments. Ensure credit appraisals align with internal policies and RBI regulations. Verify that all conditions precedent are met before disbursement approval. Documentation & Security Management: Ensure enforceable legal documentation as per legal guidelines, including security creation (mortgages, pledges, hypothecation, etc.). Track and manage covenants, deferrals, and compliance requirements in the system. Facilitate safe custody and retrieval of loan documents for internal and external stakeholders. Stakeholder Coordination & Process Improvement: Coordinate with business teams, legal, credit, and external partners (valuation, audit, title search) to ensure timely and high-quality deliverables. Process invoices related to credit administration activities. Support internal governance initiatives to identify process gaps and strengthen controls. Regulatory Reporting & Risk Management: Ensure accurate and timely reporting of credit-related data to internal and external stakeholders. Stay updated on RBI guidelines and regulatory reporting requirements (e.g., RBS submission). Preferred Skills & Attributes: Strong expertise in credit administration, risk management, and regulatory compliance. Hands-on experience with credit operations for large corporate banking. Knowledge of legal documentation, security creation, and credit monitoring. Ability to liaise with internal teams and external agencies to drive operational excellence. Proficiency in financial reporting and governance frameworks. Play a key role in ensuring credit risk mitigation and compliance in wholesale banking. Gain exposure to large corporate credit operations and regulatory reporting. Be part of a dynamic team driving process improvements in credit administration. If you have extensive experience in credit administration, a strong understanding of compliance frameworks, and a keen eye for risk management, we invite you to be part of our team! Qualification : Graduation: B.Com, B.Sc, BA, BBI, BMS Post-Graduation: MBA, M.Com, MA

Associate Accounting Specialist About Dow At Dow, we put people first and are committed to integrity, respect, and safety for our employees, customers, and the planet. We are a diverse community of relentless problem-solvers who thrive on collaboration, innovation, and the pursuit of a sustainable future. By leveraging science and technology, we help transform industries and shape the world we live in. If you're looking for a meaningful and challenging role, you're in the right place. About the Role As an Associate Accounting Specialist, you will provide cost accounting support and reporting while ensuring accurate financial records. You will oversee cost center expenses, budgeting, inventory valuation, and financial analysis to support decision-making for business and functional teams. This role requires strong analytical skills, knowledge of SAP, and expertise in financial reporting. Core Responsibilities Cost Center & Budgeting Review cost center spending and understand cost drivers. Analyze variances vs. budget and prior periods to identify root causes. Facilitate cost center allocations, recharges, recoveries, and residual analysis. Financial Reporting & Analysis Support reporting and analysis for the supply chain function. Assist business teams with financial analysis for decision-making. Ensure SOX compliance for cost accounting activities. Inventory & Cost Accounting Ensure accurate inventory valuation across management, tax, and statutory books. Manage cycle counting and stock reconciliation to maintain accurate inventory records. Oversee product cost estimates (PCE) and investigate costing errors. Identify and correct intercompany variances. Accounting Compliance & Controls Record and monitor accounting entries during monthly closing. Facilitate the inter-company re-billing process. Differentiate between capital and expense costs for accurate reporting. Support internal & external audits for cost accounting activities. Qualifications CMA/CA qualification with 3-5 years of relevant experience in cost accounting. Proficiency in SAP and Microsoft applications (Excel, Word, PowerPoint, Outlook). Skills & Competencies Strong business acumen and ability to act as a strategic business partner. Team player with excellent communication and collaboration skills. Analytical mindset with a focus on process improvement. Proficiency in SAP, Excel, and financial reporting tools. Fluent in English (written and verbal). Additional Information Relocation assistance is not available for this position. Flexibility to work across international time zones may be required. Total Rewards & Benefits Competitive Salary & Bonus Market-aligned compensation with performance-based incentives. Career Growth Learning, mentoring, and development opportunities. Retirement & Financial Planning Savings plans, stock purchase programs, and financial resources. Health & Wellbeing Comprehensive medical, life insurance, and mental health support. Flexible Work Culture Role-based flexibility for work-life balance. Parental Leave & Family Support Paid leave for new parents and caregivers. Time Off & Volunteer Programs Paid vacation, volunteering opportunities, and Employee Resource Groups (ERGs). On-Site Fitness & Discounts Gym memberships, shopping discounts, and travel insurance (location-dependent). About Dow India Dow Chemical International Pvt. Ltd. (Dow India) is a leader in sustainable materials science. With 1,000+ employees, our manufacturing sites, innovation centers, and commercial offices drive advancements in packaging, infrastructure, automotive, and consumer care. We are Great Place to Work Certified and actively support Corporate Social Responsibility (CSR) initiatives that empower women, children, and differently-abled individuals through technology and employee volunteerism. Join Our Team & Make an Impact! At Dow, diversity is our strength, and we are committed to equal opportunities for all. If you need any accommodations during the application or interview process, please let us know. Apply now and be part of a global team shaping the future through science and innovation! Qualification : CMA/CA qualification with 3-5 years of relevant experience in cost accounting.

About the job As an AI Sales Specialist, you will be responsible for growing our AI business by building and expanding relationships with new and existing customers. You will possess the necessary promoting skills to effectively build relationships with both Cloud Field Sales Representatives (FSRs), Customer Engineers (CEs) as well as new and existing customers. You will develop relationships with external customer stakeholders, identifying innovative ways to multiply your impact and the impact of the team as a whole. You will partner with internal Google Cloud Platform (GCP) Sales teams to grow their AI businesses and drive overall value for GCP. Business cycles will include a combination of productivity use cases, as well as working with product teams to help our customers build new products leveraging our AI. Google Cloud accelerates every organization s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Build relationships with customers as a subject matter expert and trusted advisor, managing complex business cycles, identifying solution use cases, and influencing long-term strategic direction of accounts. Deliver against quota and achieve or exceed strategic business and growth goals while forecasting and reporting your territory s business. Work with Google accounts and cross-functional teams (e.g., Customer Engineering, Marketing, Customer Success, Product, Engineering, Channels) to develop go-to-market strategies, drive pipeline and business growth, close agreements, understand the customer, and provide excellent prospect and customer experience. Develop and execute strategic account plans informed by our responsible AI framework across an assigned territory or market. Work with multiple customers and opportunities simultaneously, understanding each customer s technology footprint and strategy, growth plans, business drivers, competitors, and how they can transform their business using our technologies. Minimum qualifications: Bachelor's degree or equivalent practical experience. 12 years of experience in promoting IT business solutions and executing a territory business strategy. Experience partnering with technical staff to build business cases and implementation plans. Experience identifying and driving use cases to solve customer problems. Preferred qualifications: Experience working with and managing partners in complex implementation projects including global system integrators and packaged software vendors. Experience with promoting the AI technology stack. Experience working with product teams and an understanding of how to embed our technology into their product set. Familiarity with Google Cloud and Google Cloud AI offerings. Ability to connect AI/ML with business value and engage executive stakeholders as an advisor and thought leader. Ability to drive business growth across a broad set of industry-specific AI/ML use cases.

Description Business Manager Next Tier Business, Joints Caring for the world, one person at a time has encouraged and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing creative ideas, products, and services to advance the health and well-being of people. Every day, more than 130,000 employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of health for humanity. J&J Medical India (JJMI) is the market leader in the Medical Company Devices & Diagnostics Industry in India. It is in the business of caring and providing solutions to doctors, patients, and nurses. It comprises of multiple Franchises (Strategic business units) providing healthcare solutions across Vision Care, Orthopaedics, Infection Prevention, Wound Management, Women s health, minimally invasive surgery, Circulatory disease management, and Blood glucose monitoring and insulin delivery. Position Title: Sr. Business Manager Next Tier Business, Joints & Digital Surgery Role Type: Individual Contributor Department Name / Franchise: Orthopedics Joints Sector: MD Position Location: Mumbai Reports to (Title): Associate Sales Director, Orthopedics Joints Role Overview: Responsible for establishing relationships with customers and for developing the business for the franchise, in a manner consistent with the CREDO, company policy and goals, and in line with franchise direction. This may involve developing new businesses, growing into new territories, and establishing a new dealer network. Develops and implements sales strategies and objectives. Has in-depth knowledge of the products and a good understanding of other J&J products and service offerings. Has insights of customer's needs and sharpened knowledge of market trends. Through effective leadership, encourages, leads, directs, motivates, coaches and develops employees to achieve/exceed sales target. Works with all levels of customers, developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in J&J Medical as a preferred supplier. Business Overview: Responsible for Managing Orthopedics Joints in Next Tier ( Tier 4/5 Cities) Product Overview Orthopedics Joints range of products Customer Segmentation: All orthopedic surgeons in Next Tier ( Tier 4/5 Cities) Illustrative Responsibilities: Business Financial Results Deliver the assigned Business plan for the Next Tier ( Tier 4/5 Cities) Business Achieve Monthly / Quarterly / Annual Business Plan Understand market potential, and set direction, strategies and plans to expand the market and realize market potential. Analyze sales reports to proactively seek opportunities and at-risk, re-prioritize resources to maximize sales opportunities. Establish a monitoring system to ensure delivery of sales plan on volume, price and value objectives for products. Identify key markets and ensuring coverage and resourcing of the same adequately. Meet the AR / DSO target and manage account receivables as per the company policy. The role would also entail relevant knowledge of channel management and how to build a strong primary and secondary channel. Territory Management In-depth understanding of current and future customers needs and translate them into sales opportunities. Guide in expansion of new geographies and markets. Ensuring adherence to KPIs of working on day to day basis by the team and driving efficiencies in terms of coverage to ensure best business outcomes. Drive market environment base on a thorough knowledge of competitor's structure, culture, personnel, distribution, capabilities, and weakness, as well as customer preferences for competitive products and services Should have exposure in conceptualization, implementation, and monitoring of channel management processes such as AR, Inventory, return on investment and overall channel health. Conduct SWOT analysis for the territory responsible. Based on results of SWOT analysis, set direction, strategies and plans for the region to achieve dept/functional goals; communicate plans and gain consensus on the plans from the team and related sales/marketing groups Drive marketing campaigns with effect and share market insights with the marketing team. Core member of the leadership team to create a strategic roadmap for the business. Coach supervisor/individual contributor to develop: An effective and efficient territory account coverage plan and customer call plans Conduct regular reviews with team as a basis for challenging and improving both short and long term strategies and action plans Demonstrates expert knowledge of sales process and specialist selling skills to make an effective sales call, to guide others and to improve the current selling process Strong grasp of internal organization (J&J) resources, priorities, and needs, relating to the business operations and achievement of plans Customer Satisfaction Develop and maintain strong relationships with various levels of customers and drive high levels of customer satisfaction. Research and identify key customer's critical success factors to identify innovative sales and service opportunities which will deliver improved customer business performance and healthcare outcomes. Advise the development/implementation of strategies and plans to increase customer satisfaction, confidence, and loyalty. Design innovative customer support services including E-initiatives and optimal use of company valuable services. Set up appropriate systems, e.g., regular meetings with customers to obtain their feedback and supervise customer perceptions and use feedback to improve performance. Ensure compliance with the "Customer Complaints Procedure"; customer issues/ complaints are attended to promptly and professionally to customer's satisfaction. Ensure appropriate problem-solving strategies are used by the sales team when dealing with product or service difficulties. Internal Business Processes...

Description The Sr Specialist will provide support in the CAPA management process and is the responsible Quality Approver. They will be responsible for executing quality reviewer/approver responsibilities for the NC/CAPA Management Process. This includes ensuring timely initiation and completion of investigations and CAPAs, collaborating with key stakeholders to resolve conflicts and align on the path forward, and determining when escalation to stakeholders or senior management is required to resolve issues. The Sr Specialist will have responsibility for ensuring the investigation and CAPA owners are progressing to plan by monitoring status and providing feedback and comments to direct progress during the investigation and root cause analysis/immediate cause phases, and during preparation of Corrective/Preventative action plans and effectiveness monitoring plans. They are knowledgeable and experienced in the CAPA management process and system and can guide and educate issue owners on best practices. Attention to detail, time management skills, and the ability to build and maintain relationships are essential. CAPA reviewer/approver for CAPA Management Process: Facilitate the initiation of investigations and CAPAs, and monitor progress and approvals. Collaborate with key stakeholders to support the end-to-end NC/CAPA process. Ensure that CAPA procedures and requirements are followed and met. Escalate complex issues to CIM management for resolution. Work with stakeholders, senior management, and governance bodies for awareness and resolution, as needed, including any issues impacting the progress toward completion of investigations, root cause analysis, impact analysis, and closure of CAPA Records. Review evidence and approve closure of CAPA plans. Monitor effectiveness of CAPAs to ensure the Root Cause is eliminated or reduced to acceptable level. Drive key deliverables and ensure timely completion of activities. Support/Provide regular updates for CAPA status, metric reports, and trending, as needed. Participate in and/or support internal audits and regulatory inspections, as needed. Attend, participate and/or facilitate CAPA review meetings, as needed. Perform other duties as necessary. Decision Making and Problem Solving: Ability to work independently and coordinate across CAPA and Issue Management (CIM). Consult with CIM management as need for resolution of complex issues. Requires basic management skills for cross-functional interactions and coordination. Facilitates resolution of issues and able to collaborate with stakeholders at varying levels of management across multiple organizations. A fundamental understanding of the risk management process to engage key stakeholders and mentor colleagues to capture insights and make risk-based decisions. Excellent communication and writing skills demonstrated by the ability to write executive summaries and ad hoc reports promptly and clearly as well as compile and present data to other professionals. Requires analytical skills to examine data and perform analysis. Requires decision-making skills to approve the appropriateness, effectiveness, quality and compliance of documented robust investigations, root cause analysis and corrective/preventative action plans. Working Relationships: Must be able to effectively operate in a matrixed environment and interact with cross functional leaders on a regular basis. Associate Director/Director, CAPA and Issue Management interfaces and informs as needed to discuss issues. CAPA and Issue Management team members interfaces daily as needed to manage workload; interfaces weekly in team meetings. R&D Senior Management, R&D Quality, Regulatory Affairs, Medical Affairs, and other business functions involved in owning investigations and delivering CAPA commitments - interfaces as needed to address identified issues and provide guidance on established processes. J&J partners must be able to effectively interact with third-party organizations, and marketing partners as needed to address cross-company and cross-departmental issues. Qualifications Bachelor s Degree in Life Science or related discipline or equivalent is required. Knowledge and experience with regulations and regulatory compliance issues. At least 3 years of experience in an applicable compliance field and or equivalent experience/training in a related R&D area. Experience with Non-Conformance/CAPA. Analytical and data skills. Excellent communication and writing skills demonstrated by the ability to develop clear and concise professional correspondence. Must be a problem solver, strategic thinker, and collaborator. Excellent organization, prioritization, and time management skills. Demonstrated competencies include adaptability, attention to detail, and ability to build and maintain relationships and partnerships across the organization. Ability to build and maintain cross-functional interactions and coordination. Ability to build consensus, influence, and negotiate. Knowledge in R&D related activities which may include safety related areas, safety reporting for both investigational and marketed products, clinical study coordination, etc. Knowledge of Quality Management, Project Management and/or Process Excellence concepts and practices. Qualification : Bachelors Degree in Life Science or related discipline or equivalent is required.