Product Support Jobs in Hyderabad

Scrum Lead (Scrum Master) Full-Time | Hyderabad, India Department: Engineering PMO Location: On-site | Hyderabad, Telangana Experience: 5+ Years (2+ Years in Agile/Scrum Leadership) Salary: Competitive, based on experience Work Type: Full-Time Job Overview We re looking for an experienced and proactive Scrum Lead (Scrum Master) to join our Engineering PMO team at ZL. In this role, you ll champion Agile principles, facilitate Scrum ceremonies, and guide high-performing development teams toward consistent, timely, and high-quality product delivery. This is a key leadership position that combines team coaching, process facilitation, and delivery ownership in a dynamic and collaborative environment. Key Responsibilities Facilitate all core Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Mentor and support Scrum Teams and Product Owners in adopting and optimizing Agile methodologies. Proactively identify and remove blockers, enabling smooth and efficient workflows. Track and communicate team performance through Agile metrics such as velocity, burn-down/burn-up charts, and cumulative flow diagrams. Promote a culture of self-organization, continuous improvement, and collaborative problem-solving. Work with cross-functional teams, including developers, QA, and other Scrum Masters, to align delivery schedules and improve coordination. Ensure effective use of Agile tools, especially Jira and Confluence, for project tracking and documentation. Foster transparency and communication with stakeholders by delivering regular progress updates and sprint reports. Required Qualifications Bachelor s degree in Computer Science, Engineering, or related technical discipline. 5+ years of experience in software development or IT, with at least 2 years in a Scrum Master, Scrum Lead, or Agile Coach role. Strong understanding and practical application of Scrum, Agile frameworks, and SAFe methodologies. Certified Scrum Master (CSM), PSM I/II, or equivalent Agile certification highly preferred. Experience working with distributed or global teams in a fast-paced Agile environment. Proficient in Agile project management tools, especially Jira, Confluence, or similar platforms. Excellent facilitation, coaching, interpersonal, and communication skills. Preferred Skills (Nice to Have) Experience in Scaled Agile (SAFe) or other enterprise Agile frameworks. Background in engineering or software development. Exposure to Agile metrics dashboards, automation tools, and DevOps practices. Play a leadership role in driving Agile excellence within a high-impact engineering team. Work on innovative, large-scale enterprise platforms. Collaborate with a global team of talented professionals. Competitive salary and career growth opportunities. Apply now to join ZL as a Scrum Lead in our Hyderabad office and help shape the future of our engineering delivery. Qualification : Bachelor's degree in Computer Science, Engineering, or related field.

Job Title: Business Analyst Job Category: IT Job Type: Full Time Experience: 5+ Years Location: Hyderabad (Onsite) Job Overview We are looking for a motivated and detail-oriented Business Analyst to join our team. You will play a key role in gathering and analyzing requirements, coordinating with stakeholders, and ensuring project delivery in line with agile methodologies. Your ability to communicate clearly and manage project documentation will be critical for the success of our software development initiatives. Key Responsibilities Requirement Analysis & Documentation Gather and analyze business requirements from stakeholders, users, and customers. Prepare clear and comprehensive Business Requirement Documents (BRD) and Functional Specification Documents (FSD). Project Planning & Execution Define project scope and objectives, ensuring technical feasibility. Develop detailed project plans and track delivery timelines within scope and budget. Participate actively in sprint planning, daily stand-ups, demos, and retrospectives. Stakeholder Communication Maintain proactive communication with stakeholders, internal teams, and clients. Document customer feedback and manage expectations throughout the project lifecycle. Product Design & Development Support Design solution prototypes and UI mockups adhering to company standards. Prioritize features, enhancements, and bug fixes based on business impact. Market & Product Research Conduct research to identify market trends and improvement opportunities. Present actionable insights and innovation strategies to stakeholders. Training & Support Lead knowledge-sharing sessions and onboarding for new and junior team members. Identify customer issues and suggest practical solutions or workarounds. Required Qualifications MBA or Engineering degree in Computer Science or related field. Proven experience in business analysis within a software development environment. Strong understanding of Agile and Scrum methodologies. Excellent verbal and written communication skills. Ability to organize and manage multiple tasks with strong attention to detail. Preferred Qualifications PMP or Scrum Certification. Experience with requirement management tools and platforms. Exposure to client-facing roles and enterprise software solutions.

Job Title: Executive Assistant to the Vice President, Product & Engineering Location: Hyderabad, India Job Type: Full-time About Zeta Zeta is a next-gen banking tech company revolutionizing the way banks and fintechs launch modern banking products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship product, Tachyon, is the world s first modern, cloud-native, fully API-enabled banking stack. With over 20 million+ cards issued globally, Zeta partners with some of the largest banks and fintechs to modernize customer experience and core banking infrastructure. Backed by SoftBank, Mastercard, and other top-tier investors, Zeta is valued at $1.5 billion, with a workforce of 1700+ employees (70% in R&D), spread across the US, EMEA, and Asia. Role Summary Zeta is looking for a proactive, organized, and detail-oriented Executive Assistant to support the Vice President of Product and Engineering. This role is based in Hyderabad and requires a high level of professionalism, efficiency, confidentiality, and the ability to manage multiple responsibilities in a dynamic, global environment. Key Responsibilities Manage and coordinate a dynamic calendar: appointments, meetings, and global conferences. Handle end-to-end travel arrangements: visas, flights, accommodation, transport, etc. Serve as a point of contact for internal teams and follow up on cross-functional action items. Draft, manage, and respond to professional emails and communication with internal and international stakeholders. Track project statuses and ensure the VP is informed of updates and deadlines. Conduct research and prepare briefing notes and reports as needed. Ensure confidentiality and discretion in handling sensitive information. Organize and manage key events, meetings, and social gatherings. Support on project management tasks, including timelines, documentation, and coordination. Stay updated with industry trends relevant to the product and engineering domains. Skills & Attributes

Senior MLOps Engineer Location: Hyderabad, Telangana Work Type: On-site, Full-time Experience: 5+ Years (with 3 years specifically in ML Engineering) Company: Blend About Blend: Blend is a premier AI services provider committed to driving meaningful impact through data science, AI, and technology. We empower businesses by seamlessly aligning human expertise with artificial intelligence to unlock innovation and value. Job Summary: We are looking for a Senior MLOps Engineer with deep expertise in building, deploying, and managing ML pipelines on AWS. The ideal candidate will have hands-on experience with Amazon SageMaker and a strong foundation in Infrastructure as Code to support scalable and reliable ML operations. Key Responsibilities: Maintain and enhance ML pipelines on AWS, focusing on Infrastructure as Code (IaC) using CloudFormation. Implement essential pipeline extensions to support ongoing data science workflows. Document infrastructure usage, system architecture, and designs using tools such as Confluence, GitHub Wikis, and system diagrams. Serve as the internal expert on ML infrastructure, collaborating closely with data scientists to guide and support model deployment. Research and apply optimization strategies for ML workflows and infrastructure performance. Work independently and collaboratively with cross-functional teams to support ML product deployment and platform migration initiatives. Qualifications: 5+ years of hands-on DevOps experience with AWS Cloud. Proven track record of deploying at least two MLOps projects using Amazon SageMaker or similar AWS ML services. Strong proficiency in AWS services including SageMaker, ECR, S3, Lambda, and Step Functions. Expertise in Infrastructure as Code with CloudFormation across development, testing, and production environments. Solid understanding of MLOps best practices and fundamental data science principles. Proficient in Python for scripting and automation tasks. Experience with building and managing Docker images. Hands-on experience with Git-based version control systems such as AWS CodeCommit or GitHub, including GitHub Actions for CI/CD pipelines. Work with cutting-edge AI and ML technologies in a highly innovative environment. Collaborate with top-tier experts in data science and cloud engineering. Opportunities for professional growth, mentorship, and certification support. Competitive compensation package and dynamic work culture. Interested? Apply now to be part of Blend s mission to revolutionize AI-driven innovation!

Logistics Asset Manager Location: Hyderabad, India Full Time Company: Meta Meta s Enterprise Operations Supply Chain is focused on delivering integrated, scalable, and robust services to meet internal IT needs while supporting an expanding product and service portfolio. We are seeking an experienced Logistics Asset Manager to lead the end-to-end lifecycle of asset and inventory management, process automation, and regional service integration for logistics operations in India. This full-time role is based in Hyderabad and requires less than 20% travel. Key Responsibilities: Lead ideation and development of scalable logistics processes to support Meta s evolving internal products and services. Own and manage asset lifecycle operations and inventory management systems across supported business streams. Serve as a regional/country-specific IT logistics service owner, overseeing operations, governance, health & safety compliance, and continuous improvement. Drive service integration for new business streams and define operational success metrics. Maximize supply chain efficiency through automation and process innovation in a fast-evolving environment. Ensure compliance with internal audit, trade regulations, tax, and accounting procedures. Establish and maintain relationships with suppliers, partners, and internal stakeholders. Collaborate cross-functionally across departments and geographies to standardize and optimize asset management services. Provide operational insight and recommendations to minimize risk and improve service levels. Minimum Qualifications: 3+ years of experience in supply chain operations, logistics, or asset management. Hands-on experience with enterprise inventory management and ticketing systems. Experience in forward and reverse logistics with regionally or globally dispersed teams. Strong process improvement and customer SLA management capabilities. Bachelor s degree or equivalent experience in logistics, operations, or a related field. Proven communication skills to convey new concepts to cross-functional stakeholders. Problem-solving mindset with experience managing ambiguity and delivering results. Preferred Qualifications: Knowledge of compliance, financial, and secure supply chain frameworks. Data-driven mindset with experience in operational metrics and KPI evaluation. Background in IT hardware asset management. Experience working in dynamic, fast-paced environments with changing priorities. About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. From Facebook and Instagram to WhatsApp and Messenger, we empower billions around the world. Now, we're advancing toward immersive experiences such as AR and VR to build the next evolution in social technology. Come help shape the future beyond the screen. Equal Employment Opportunity: Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy or related conditions), sexual orientation, gender identity or expression, age, veteran status, disability, or other legally protected status. Qualification : Bachelors degree or equivalent experience in logistics, operations, or a related field.

Conversational AI Technical Lead Location: Hyderabad, Telangana, India Company: Qualcomm India Private Limited General Summary Qualcomm IT is seeking a Lead Conversational AI Developer for its Intelligent Automation Center (IAC). This role focuses on designing and implementing AI-driven conversational experiences using Microsoft Azure, Copilot Stack, and GenAI frameworks. Key Responsibilities Design and implement Conversational AI solutions using Microsoft Azure and Copilot Stack with Generative AI. Hands-on experience with Microsoft Copilot Studio, Bot Framework, Azure AI Search, Azure OpenAI, and NLP technologies. Develop end-to-end AI projects utilizing Retrieval-Augmented Generation (RAG) and Agentic AI architectures. Build bot solutions using Python; knowledge of front-end technologies like Angular is a plus. Utilize Azure Cognitive Services (LUIS/CLU, QnA Maker, Spell Check, Speech API). Extend Copilot Agent functionalities with Power Automate, Logic Apps, and APIs. Work with LangChain, LlamaIndex, and Streamlit for GenAI solution development. Ensure code quality through unit testing and reusable test case development. Support product testing and UAT; report status, issues, and risks regularly. Mentor team members and improve automation skills through certification. Minimum Qualifications Bachelor s degree and 4+ years of relevant programming/IT experience, or 6+ years without a degree. 2+ years of experience with database technologies like MongoDB or MySQL. Strong understanding of Conversational AI and Intelligent Automation methodologies. Experience in process mining tools like Celonis (data models, dashboards). Proficient in business process diagrams and flowcharting using Automation Anywhere. Knowledge of Robotic Process Automation (RPA) tools (certifications preferred). Strong programming background, especially in Python. Knowledge of RDBMS and SQL query writing. Experience in cloud platforms (preferably AWS); certifications are a plus. Agile development experience with tools like Jira. Skills & Competencies Strong knowledge of Microsoft Conversational AI Stack (Copilot Studio, Azure AI Foundry/Search/OpenAI). Experience in GenAI frameworks like LangChain. Strong communication, leadership, and team collaboration skills. Ability to manage tasks independently and lead a technical team effectively. Qualification : Bachelors degree and 4+ years of relevant programming/IT experience, or 6+ years without a degree.

Job Opening: Process Knowledge Management Specialist Location: Hyderabad | Full-Time About the Role The Process Knowledge Management (PKM) Specialist will act as a subject matter expert for authoring and updating Emerson DeltaV PKM process templates, process recipes, and associated master data. The primary responsibility is to ensure that Process Recipes within DeltaV PKM are successfully and compliantly designed, developed, deployed, and supported to maximize business benefits, aligning with enterprise business process and technical standards. DeltaV PKM is a new capability being developed by Emerson. This role offers the opportunity to work closely with the Emerson development team, shaping the future direction of the product. Primary Responsibilities Support DeltaV PKM training, collaboration, benefit realization, and standardization while adhering to standard processes, cGMP regulations, SOPs, and global business processes. Identify and implement continuous process improvement opportunities to enhance system performance and user experience. Assist in defining and implementing an SDLC strategy that supports the flexible use of DeltaV PKM capabilities across the development spectrum. Sustain Process recipes and master data, combining knowledge of manufacturing processes with DeltaV PKM capabilities and standards. Execute appropriate change control and life-cycle actions to ensure that the DeltaV PKM system remains in a state of control and compliance. Collaborate with teams to troubleshoot and resolve user issues efficiently, ensuring quality decisions and regulatory compliance. Provide assurance on quality systems and regulatory standards, supporting development teams and their respective quality units in fostering quality decisions. Education Bachelor s Degree and at least 5+ years of relevant experience with life sciences systems or 7+ years of relevant experience in life sciences systems. Required Experience and Skills Proven track record of analytical skills, problem-solving abilities, and attention to detail. High personal integrity, credibility, and energy with the ability to work independently and in a team environment. Excellent communication and influencing skills while working with global stakeholders (North America). Strong written and verbal communication skills, with a minimum of five (5) years of experience in a production-regulated industry. Strong understanding of manufacturing principles and processes (preferably Biologics) and ability to translate manufacturing requirements into Automation/Digital Solutions. Preferred Experience and Skills Knowledge of SAP. Knowledge of Pharmaceutical Technology Transfer processes. Be part of a dynamic, innovative company shaping the future of Process Knowledge Management. Work with cutting-edge technology in a regulated industry, contributing to significant advancements in life sciences. Collaborate with a team of dedicated professionals who value integrity and quality in everything we do. Emerson is a leader in life sciences and process control technology. We are committed to developing innovative solutions that drive global success in the manufacturing of life-saving products. Our team s collective efforts help bring critical advancements to the world of healthcare. Qualification : Bachelors Degree and at least 5+ years of relevant experience with life sciences systems or 7+ years of relevant experience in life sciences systems.

Job Title: Senior Data Engineer Company Name: Zessta Job Type: Full-time Responsibilities: Analyze customer data to enhance customer experience and provide actionable insights. Build and maintain integrations to support advanced data science workflows, ensuring seamless interaction with the Product API. Actively participate in onboarding and training clients on how to use the product effectively. Provide insights into client-to-business interactions, ensuring that the data can be leveraged for strategic decisions. Act as a liaison between the client and the organization, ensuring both parties' needs and expectations are met. Identify opportunities for clients to expand their usage of the product, driving engagement and long-term value. Address customer complaints and requests, offering product support to improve overall satisfaction and experience. Skills and Experience: Excellent communication and interpersonal skills to work effectively with clients and internal teams. Strong understanding of data modeling and architecture. Hands-on experience with data integrations and data pipelining tools to connect systems and enable smooth data flow. Proficiency in programming languages, preferably Python or R, to process and analyze data. Experience with container orchestration platforms like Docker and Kubernetes. Familiarity with distributed computing frameworks such as Spark, Hadoop, and Dask to handle large-scale data processing. Experience with version control software such as Git to manage code and collaborate with teams. Knowledge of project management tools such as JIRA to track and manage project progress and tasks. Familiarity with tools like Figma and Mixpanel is a plus. Education and Experience: Bachelor s or Master s degree from premier institutes (preferred). 4-12 years of relevant experience in data engineering, data science, or related fields. What We Offer: Competitive salary and benefits package. Opportunities for career growth and skill development. The chance to work on cutting-edge technologies and impactful projects. If you have a passion for data engineering and improving customer experience, and you're ready to take on new challenges, we'd love to hear from you. Apply now to join our team at Zessta and contribute to driving innovation and business success! Qualification : Bachelors or Masters degree from premier institutes (preferred).

Position Summary: Infor is looking for a talented Senior .NET Developer to join our India Infor SunSystems development team as we build momentum for our recently released Multi-Tenant cloud solution. SunSystems is a well-established financial management solution with a depth of functionality that attracts thousands of B2B customers in multiple verticals around the globe. The solution is combined with real time analytics and is tightly integrated into Infor s Technology platform. SunSystems R&D is forming a new team based in Hyderabad, to work side by side with the rest of the organisation currently based in Farnborough, UK and Shanghai China. This new team is a cross-platform development team incorporating Java, .NET and front-end skills and is intended to accelerate our delivery work on new features and product modernisation. This team will be part of a thriving local Infor community at the Infor Hyderabad office which spans several Infor products and this is great opportunity to get in at the start of the SunSystems team. As a member of our R&D team, the Senior .NET Developer works closely with Business Analysts, Product Owner, Product Managers, QA and Support teams to develop new functionality and provide an excellent experience for our customers and partners. The successful candidate will be responsible for developing new software features and REST APIs, solving issues and supporting a major modernisation of the product. At this level, it s expected the developer can provide mentorship to less experienced developers, within our agile (predominantly scrum) software teams. A Day in The Life Typically Includes: Developing new software features and enhancing existing functionality, working within our agile scrum teams, alongside product owner / business analyst, developers, QA, Scrum Master. Our teams are based across the UK, Shanghai China, and India, achieving a level of follow-the-sun development, and you may be working in teams with individuals from these localities. Building out new REST APIs for use in internal API-driven development and externally for partner and third party integrations. Investigating customer-reported software issues, security vulnerabilities and improvements to resolve in a timely and effective manner. Supporting other developers with code review and shared problem solving. Supporting product owner in understanding complexity of work, identifying constraints and dependencies and in estimating delivery timescales. Working with architects and principal developers to design features and functionality and to help to articulate the future direction of development, design principles and architecture for use across SunSystems. What You Will Need: Basic Qualifications Strong skills in .NET software development, with in-depth understanding of the Base Class Library (BCL) and ASP.Net Core. Experience working in an Agile (pref. Scrum) and iterative development approach. Strong written and verbal communication skills in English. Enthusiasm and ability to collaborate well with others, including remote teams. Professional pride, drive and curiosity, a diligent self-starter that keeps up to date with best practise and keeps your skillset sharp. Strong ability to think through large abstract systems and processes, comfortable problem-solving and working with data. Preferred Qualifications: Experience with Enterprise, SaaS and/or web platform software development lifecycle a big plus. Experience with some of our complementary range of technologies, e.g. Java, Typescript, XHR, Tomcat, Service based architectures with HTTP (SOAP / REST APIs) integrations, AWS, Microsoft SQL Server or similar RDBMS. Experience with CI/CD toolchains, IDE (Visual Studio / Rider / VS Code), PowerShell, Jenkins, Git. Customer focused mindset, with the ability to understand end user requirements and consider how users work with software that you develop. Understanding of Accounting/Reporting/Financial applications, or experience with or exposure to Infor SunSystems and Query and Analysis, beneficial but not required. About Infor: Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

Job Description We are looking for an energetic Technical Product Manager who is passionate about work and has the innate desire to make the product a success. The candidate will be responsible for working with the product team to drive the strategic vision and product roadmap, defining and designing the product features, and contributing to the development of customer collateral to drive the go-to-market activities. Job Profile: Work with the engineering team to drive feature development as per the sprint planning. Ensure that features built are developed correctly and can be used by end users intuitively. Review existing product features using qualitative and quantitative measures, and proactively identify improvement/optimization opportunities to improve user experience. Conduct market research and competitive analysis to guide product development and support go-to-market activities. Research relevant industry trends and features and develop recommendation pitches/proof-of-concepts for product roadmap. Develop user guides, tutorials, internal & external documents to support product release. Develop user stories for features and enhancements. Work with user experience team to create detailed feature specification(s). Iterate through prototypes and validate product with internal and external customers. Core Experience: Computer Science or related engineering degree or equivalent experience. 7 plus years of relevant experience with 3-4 years of technical foundation. Direct relevant working in conferring & collaboration, or communication space. Technical understanding of VoIP, Web RTC added advantage. Experience in working with teams with skills of Angular JS, Mean stack, Web technologies and apps (Android/iOS) or Similar frameworks. Ability to manage an engineering team. Experience working in Agile teams and deep understanding of responsibilities of a product owner in Scrum methodology. Prior working experience as a Software Engineer (or similar) using .NET, web services, desirable knowledge of AngularJS/NodeJS, RDBMS, NOSQL DB. The Nice-to-haves: Ability to communicate clearly and effectively with different functional groups, Architects, developers, business owners, and senior business leaders. Strong analytical capabilities. Should be able to understand and contextually analyze a requirement to arrive at the optimal solution. Familiarity with agile software development practices used to build and deploy web and mobile applications. Excellent oral and written English communication, documentation and prototyping skills. Product management experience with Enterprise Products. Experience in technical architecture of web/mobile applications. Experience designing user interfaces, product design and management. Experience creating examples through wire-frames and mock-ups. MBA from a recognized institute is an added advantage.

Engineering Manager - Platform Location: Hyderabad, India. We re revolutionizing the integration industry and we want you to join us! Our core mission at Celigo is simple: To make automation of business processes as simple as possible by enabling anyone in the enterprise to build or deploy integrations across thousands of cloud applications. You get the best of both worlds: a high energy driven start-up culture with a company that has established itself in the dynamic high growth iPaaS market with thousands of value driven customers. Your Role Celigo is looking for an experienced Engineering manager to lead one of our Platform teams. Our platforms are built to be highly available and scalable supporting large-scale transactions. Our criteria of a successful engineering leader is one who understands the business landscape, is excited to work with people, highly collaborative, energetic, passionate about our product & our customers, and at the same time technically strong & loves technology. You will manage and lead a team of high-caliber developers working on one of our important platform areas. We expect our Engineering Managers to be customer focused, have an excellent grasp on business priorities, and be able to translate the team s contributions to tangible business value for our company. They are passionate about hiring & grooming high quality talent, keeping them focused & motivated and representing the team to leadership. They should possess stellar delivery execution skills, build good relationships with Product Management, have a good understanding of ROI, manage the technical team s roadmap and keep technical debt under control. Masters/Bachelors degree required in Computer Science/Engineering, Software Engineering or Equivalent discipline (EEE, ECE). 12+ years of total experience in Software Product Development with at least 6 years of team management experience in leading. Experience building and leading team(s) of high-caliber software engineers. Must have successfully delivered complex, demanding projects for large scale SaaS product(s). Experience working in an Agile development environment. Experience playing the scrum master for at least one year is preferred. Excellent communication skills both verbal and written. Strong organizational and time management skills. Experience with full product life cycle including post production release support. Experience working with multiple functions including but not limited to Product Management, Program Management, Quality Assurance, UI/UX design teams, Documentation, Customer Success teams (including Support). Should be experienced in Software Engineering best practices including coding standards, code-reviews, Source Control, CI/CD, Testing, Security Standards, Compliance. Ability to handle ambiguity and comfortable working with minimal specifications. Drive the execution and delivery of features by collaborating with program managers, product owners, engineers (Dev & QA), architects and other cross-functional teams. Collaborate with Product Managers to align on business objectives, priorities, trade-offs and assess risks, if any. Take critical decisions for the team whenever required to result in a successful product delivery. Should foresee issues and prevent/resolve them at the earliest opportunity. Work following Agile development methodologies using various related tools, like JIRA. Ensure the team is motivated, focused, clear on priorities and have all the needed resources for successful execution. Should encourage and be a role-model for the team to go above and beyond. Represent the team in business related discussions and articulate business values of the team s contributions in larger business-focused forums and/or to senior management. Drive technical excellence and high quality deliverables. Should constantly think for the future by building the right infrastructure at the right time. Provide guidance, career development and coaching to team members. Participate in planning, architecture, and design discussions. Collaborate with cross-functional teams for coordination, planning, design decisions, and reviews. Is passionate about making a world-class software organization. Has experience building large-scale distributed platforms either as part of a team or must have managed a team building them. Enjoys a fast-paced environment, working with a highly-talented team and shifting priorities. Has excellent problem solving and analytical skills. Is great at making data-driven decisions; should use appropriate metrics and report using them in Executive/senior leadership meetings. Is comfortable in designing and implementing new processes (or) modify existing processes internally to improve the efficiency of the team. Has the ability to build strong relationships with stakeholders and key partners for the program. Has strong business and technical vision. Can stay abstract or detail oriented as the situation demands. Has demonstrated the ability of thinking big, bringing new ideas, building teams & infrastructure for the future. Learns quickly; must know when to listen, and when to take charge. Qualification : Masters/Bachelors degree required in Computer Science/Engineering, Software Engineering or Equivalent discipline (EEE, ECE).

Senior Product Designer About Celigo: Celigo is a modern integration and automation platform (iPaaS) focused on simplifying how companies integrate, automate, and optimize processes. Purpose-built for mission-critical processes, Celigo provides tools like runtime AI and pre-built integrations designed to tackle the biggest integration challenges, making it incomparably easier to maintain. We are seeking a Senior Product Designer who is proactive, unafraid to own and advocate for an iterative design process, and driven towards finding simple, easy-to-use, intuitive, and elegant solutions to complex design problems. You will play a key role in shaping the overall user experience, from conducting discovery user research through to designing micro-interactions for our product UIs. Key Responsibilities: Create design assets such as user journey flows, wireframes, visual designs, service blueprints, prototypes, and detailed specs to capture and convey design behaviors and implementation details. Use user research data (usability studies, surveys, interviews, etc.) and metrics to inform design decisions. Expert in conducting and synthesizing user research with proficiency in qualitative and quantitative methods such as user interviews, surveys, usability testing, and analytics. Lead user research activities (with or without the support of a dedicated researcher), ensuring early validation of product ideas and concepts. Champion good user experiences and share best practices, demonstrating curiosity about customer needs and behaviors. Collaborate closely with product managers, engineers, content strategists, and other designers in an iterative design process. Maintain high standards for usability, accessibility (WCAG), quality, beauty, and consistency using best design practices. Engage in feedback sessions, ensuring alignment with larger product goals, and challenge peers productively. Advocate for user-centered design, ensuring design decisions are rooted in user needs and behaviors. Think big while considering the larger system, sweating the small details that enhance the product. Be a team player with humility, hard work, and a willingness to help others succeed. Informally mentor and provide feedback to other designers. Contribute to shaping the design team s culture through collaboration, feedback, and process iteration. Qualifications: 5-8 years of experience designing delightful user experiences with a portfolio showcasing processes and deliverables. Proven ability to clarify, present, justify, and defend design decisions to stakeholders. Experience contributing to and consuming component-based design systems. Expertise in Figma/FigJam and other relevant UX design, research, and prototyping tools. Strong attention to detail, problem-solving skills, and excellent presentation skills. Significant experience in designing B2B applications or SaaS products, particularly in agile, iterative environments. Demonstrated experience in responsive design patterns and design systems. Strong focus on usability and efficiency, with a drive to simplify complex problems. Strong information design skills with a solid foundation in UX design heuristics. Ability to build strong relationships with cross-functional teams. Ability to thrive in a collaborative, ego-free, cross-functional team environment. Confidence in design leadership and effective communication across teams. Excitement for solving real customer problems with smart, delightful solutions aligned with company goals. Preferred Qualifications: Bachelor's/University degree, Master's degree in HCI or design-related field with an emphasis on user experience, interaction design, or visual design. Experience with motion design, HTML, CSS, JS, and other front-end technologies. Strong understanding of how AI and machine learning can inform design decisions, enhance interactions, and personalize experiences. Visionary in the 2024 Gartner Magic Quadrant for iPaaS and a recognized leader in AI. Remote-first culture and competitive compensation. Generous benefits package including wellness days, vacation, and holidays. Diversity, Equity, Inclusion, and Accessibility: Committed to fostering a collaborative and inclusive work environment through initiatives like the Taking a Stand Committee. Celigo is proud to be an equal-opportunity employer. We value diversity and welcome applicants from all backgrounds to join us in creating a safe and welcoming work environment. Qualification : Bachelor's/University degree, Master's degree in HCI or design-related field with an emphasis on user experience, interaction design, or visual design.

Position: Senior .NET Developer Company: Infor Location: Hyderabad, India About Infor and the Team: Infor is seeking a highly skilled Senior .NET Developer to join our SunSystems development team based in India. This is an exciting opportunity to be part of a growing team focused on enhancing our Multi-Tenant cloud solution for SunSystems, a well-established financial management software used by thousands of B2B customers across various industries worldwide. Our solution combines real-time analytics and is deeply integrated into Infor's Technology platform. The R&D team is expanding with the formation of a new group in Hyderabad. This team will work alongside our teams based in Farnborough (UK) and Shanghai (China), accelerating the delivery of new features and product modernization. This is a unique chance to join early in the formation of the SunSystems team, while also being part of a thriving Infor community in Hyderabad that spans multiple products. Role Overview: As a Senior .NET Developer, you will collaborate with Business Analysts, Product Owners, Product Managers, QA, and Support teams to design, build, and enhance software solutions. You will focus on developing new features, creating REST APIs, and supporting the modernization of the SunSystems platform. In addition to your development responsibilities, you will provide mentorship to junior developers and contribute to our agile (primarily Scrum) teams. Key Responsibilities: Develop new software features and improve existing functionality within agile Scrum teams. Collaborate closely with product owners, business analysts, developers, QA, and Scrum Masters to ensure the successful delivery of high-quality solutions. Design and build REST APIs for internal and external integrations, supporting API-driven development. Investigate and resolve customer-reported issues, security vulnerabilities, and performance improvements. Conduct code reviews, provide mentorship, and promote shared problem-solving within the team. Assist the product owner in understanding work complexity, dependencies, and estimating delivery timelines. Work with architects and senior developers to design new features, develop design principles, and influence the overall direction of development for SunSystems. What You ll Need: Basic Qualifications: Strong expertise in .NET development, including deep knowledge of the Base Class Library (BCL) and ASP.NET Core. Experience working within Agile development methodologies, particularly Scrum. Excellent communication skills, both written and verbal, in English. Enthusiasm for teamwork, with a collaborative attitude toward remote team interactions. Self-motivated with a commitment to continuous learning and improvement, staying updated on industry best practices. Strong problem-solving skills and the ability to navigate large-scale, complex systems and data. Preferred Qualifications: Experience in Enterprise, SaaS, or web platform software development lifecycle. Familiarity with complementary technologies such as Java, Typescript, XHR, Tomcat, Service-based architectures, AWS, Microsoft SQL Server, or similar RDBMS. Proficiency in CI/CD toolchains, Visual Studio, Rider, VS Code, PowerShell, Jenkins, and Git. A customer-centric mindset with an understanding of end-user needs and experience developing user-friendly software. Knowledge of financial applications, especially in accounting and reporting, or familiarity with Infor SunSystems, Query, and Analysis is a plus but not required. Be part of an innovative and dynamic team, with opportunities for professional growth. Contribute to the future of SunSystems in a rapidly evolving technological environment. Work in a collaborative, cross-functional team that spans multiple geographies. Access a range of Infor products and projects, expanding your skill set and experience.

Job Title: Scrum Master Grade Level: 11 About the Role: The S&P Global Commodity Insights team is undergoing a transformation to adopt platform-centric software engineering practices, aligned with Agile development methodologies. The Scrum Master will play a critical role in driving this Agile adoption across the team. The Impact: This role supports major strategic initiatives aimed at strengthening market leadership, enhancing customer experience, and implementing next-generation software technologies. It offers an exciting and visible opportunity to contribute during a period of significant organizational and operational transformation. Responsibilities: Coach teams and the organization on Agile/Scrum practices and values to enhance customer satisfaction. Guide teams toward self-organization. Assess Scrum maturity across teams and the organization, and foster continuous improvement at a sustainable pace. Identify and remove impediments, or guide teams to the appropriate personnel to resolve issues. Create a trusting, safe environment where issues can be openly discussed without fear of blame, retribution, or judgment, focusing on problem-solving. Facilitate work progress without coercion or micromanagement. Foster effective discussions, decision-making, and conflict resolution. Enhance internal and external communication, improving transparency and information flow. Shield teams from external distractions and interruptions. Support and educate Product Owners, particularly in backlog grooming and maintenance. Lead by example, using servant leadership principles to support teams. Drive continuous improvement by facilitating retrospectives and encouraging teams to take ownership of their processes and outcomes. What We re Looking For: Basic Qualifications: First-level Scrum Master certification (PSM I). Minimum of 7 years of experience as a Scrum Master for software development teams practicing Scrum principles, methods, and frameworks. Experience working in a SAFe environment across three or more Program Increments (PIs), with a clear understanding of SAFe team structures. Proficiency in applying the SAFe framework. Enforce team rules, including Scrum guidelines, Built-In Quality practices (XP), Work in Progress (WIP) limits from Kanban, and other agreed processes. Collaborate with fellow Scrum Masters to enhance Scrum adoption across the organization. Strong facilitation, situational awareness, conflict resolution, continuous improvement, and transparency skills. Knowledge of documented patterns and techniques for addressing common Scrum challenges (e.g., Burndown techniques, retrospective formats, defect handling). Excellent oral and written communication skills. Proficiency with tools such as Azure DevOps, Confluence, MS Teams, and SharePoint. Demonstrate commitment to Scrum values commitment, focus, openness, respect, and courage. Preferred Qualifications: SAFe Scrum Master (SSM) certification. Familiarity with other Agile frameworks (Kanban, XP, Crystal, FDD). Experience with Agile techniques such as User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pair Programming, Automated Testing, and Agile Games. Previous experience in a Team Lead role. About S&P Global Commodity Insights: S&P Global Commodity Insights provides a comprehensive view of global energy and commodity markets, enabling customers to make confident decisions and create long-term, sustainable value. As a trusted connector, we bring together thought leaders, market participants, governments, and regulators to co-create solutions that drive progress. Essential to navigating the Energy Transition, our coverage spans oil and gas, power, chemicals, metals, agriculture, and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI), the world s leading provider of credit ratings, benchmarks, analytics, and workflow solutions across global capital, commodity, and automotive markets. Through our solutions, we help leading organizations navigate economic landscapes and prepare for the future.

Job Title: Product Support Associate Grade Level: 07 About the Team: S&P Global s Private Markets segment equips private equity and venture capital firms with cutting-edge tools to efficiently manage their data and enhance internal analytics and insights. Whether it s portfolio analytics, valuations, investor reporting, or real-time visibility into asset performance, our team operates at the forefront of innovation in the FinTech space. Role Overview: In this role, you will play a key part in supporting the iLEVEL platform, gaining hands-on experience with advanced financial technology solutions. You will develop expertise in private market products and become a valued member of the iLEVEL Support Team, working closely with mentors, peers, and cross-functional teams to enhance your professional growth and make a meaningful impact. What s in it for you: As a member of the Private Markets team, you will gain in-depth knowledge of our product suite, including iLevel and Qval, enabling you to provide exceptional client support and training. This role offers the opportunity to collaborate with colleagues across global teams and contribute to delivering best-in-class solutions to our clients. Key Responsibilities: Develop in-depth expertise in iLEVEL and QVal products. Deliver exceptional client service by providing timely and effective solutions to client queries related to application support. Troubleshoot and resolve technical issues efficiently, escalating to internal teams when necessary and ensuring thorough documentation of issues and resolutions. Manage and monitor incoming client queries across multiple support channels, prioritizing and addressing requests effectively. Maintain comprehensive records of client communications within the internal CRM system. Collaborate regularly with senior managers and work closely with teams across various business functions and regions. Proactively direct clients to Account Managers or appropriate training resources to maximize product adoption and usage. Qualifications & Skills: Strong aptitude for learning new technologies and financial products. Quick learner who can apply new knowledge seamlessly while managing existing responsibilities. 1 to 3 years of experience in a client-facing role is advantageous. Bachelor s degree along with a Master s degree preferred (BE/BTech/BCom/BBA/BBM plus MBA). Excellent written and verbal communication skills. Strong analytical skills with the ability to handle complex issues comfortably. Knowledge of REST APIs is a plus. Proficiency in Excel and a solid understanding of financial markets and securities. About S&P Global Market Intelligence: At S&P Global Market Intelligence, a division of S&P Global, we understand the value of accurate, deep, and actionable information. Our team of experts delivers unmatched insights and leading-edge data and technology solutions, empowering clients to gain broader perspectives, operate with confidence, and make decisions with conviction. Qualification : Bachelors degree along with a Masters degree preferred (BE/BTech/BCom/BBA/BBM plus MBA).

Job Summary We are seeking a highly analytical and detail-oriented team player to oversee the entire product lifecycle, from strategy development to evaluation. The ideal candidate will collaborate cross-functionally to define product roadmaps, identify new opportunities, and drive product success. Key Responsibilities: Define and articulate the product vision, ensuring alignment with business goals. Lead product planning and execution across all stages of the product lifecycle, including roadmap planning, release planning, and sprint planning. Gather, analyze, and prioritize product and customer requirements to optimize product development. Work closely with engineering, product, and sales teams to ensure seamless execution. Develop well-structured user stories using INVEST techniques. Prioritize user stories for sprints and facilitate backlog refinement sessions in collaboration with the technical team. Conduct sprint review sessions to assess progress and outcomes. Utilize Agile estimation techniques to estimate the product backlog effectively. Create wireframe prototypes and document system requirements comprehensively. Collaborate with peers to define best practices and enhance project delivery efficiency. Maintain documentation of system requirements using Jira and Confluence. Develop and monitor data-driven analytics to support product performance and decision-making. Qualifications: Bachelor s degree or equivalent, with a minimum of 2 years of experience as a Product Business Analyst. Engineering background is a plus. Strong written, verbal, and collaboration skills. Certifications in Product Management and Business Analysis are preferred. Qualification : Bachelors degree or equivalent, with a minimum of 2 years of experience as a Product Business Analyst.

About Us Planful is a leader in financial performance management cloud software, helping businesses achieve peak financial performance through streamlined planning, budgeting, consolidations, reporting, and analytics. Our platform empowers finance, accounting, and business professionals to plan confidently, close faster, and report accurately. More than 1,500 organizations, including industry leaders such as Bose, Boston Red Sox, Five Guys, Grafton Plc, Gousto, Specialized, and Zappos, rely on Planful to accelerate cycle times, improve productivity, and enhance accuracy. Backed by Vector Capital, a global private equity firm, Planful remains at the forefront of innovation in financial performance management. Learn more at planful.com. About the Role: Technical Customer Account Manager Planful is seeking a Technical Customer Account Manager to manage key customer account tasks and support global clients in adopting new features of our platform. Reporting to the AVP of Customer Experience in India, you will help customers maximize their use of Planful s solutions through proactive account management, feature adoption support, and leading training sessions. In this role, you will engage regularly with a global customer base, ensuring smooth operations and high levels of satisfaction. Strong English communication skills are essential for success, as you will communicate complex concepts in a clear and engaging manner. Responsibilities Account Management: Handle routine administrative tasks, including user management, account configuration, and organizing training sessions. Feature Adoption: Promote the value of new product features and guide customers through their adoption journey. Customer Support: Help customers fully utilize Planful s platform by providing ongoing support and conducting regular check-ins. Training & Enablement: Lead customer training sessions to ensure users are equipped to make the most of the platform s capabilities. Customer Communication: Build strong relationships and maintain effective communication with global clients. Cross-functional Collaboration: Work closely with internal teams to deliver a seamless and consistent customer experience. What You Bring to the Table Operational Expertise: Proven experience managing administrative tasks such as user management, account setup, and customer training. Strong Communication Skills: Excellent verbal and written English, with the ability to explain technical concepts clearly and effectively. Customer-Centric Mindset: Proactive approach to customer engagement and relationship management. Experience in a customer-facing role, particularly in SaaS or customer support, is highly preferred. Technical Aptitude: Ability to quickly learn and explain new software features to customers. Experience with product-based SaaS companies is strongly preferred. Financial Expertise: Bachelor s or master s degree in accounting or finance, or at least 3 years of experience in an accounting or finance-related role. Adaptability: Willingness to learn, grow, and thrive in a dynamic, fast-paced environment. At Planful, our mission is to help our customers and our people achieve peak performance. We are proud of our best-in-class culture, built on a foundation of collaboration, innovation, and personal growth. Here s what makes Planful a great place to work: Time Off & Wellness: 2 volunteer days, birthday PTO, and quarterly company-wide wellness days. Parental Support: 3 months of diaper supplies and meal deliveries for the first month of maternity/paternity leave. Annual Company Event: Planful Palooza a company-wide culture kickoff, most recently held in Goa, India. Professional Growth: Company-wide mentorship program, executive-sponsored initiatives, and manager-specific monthly training programs. Employee Resource Groups (ERGs): Join groups such as Women of Planful, Parents of Planful, and more. We encourage everyone to bring their authentic selves to work and support new ERGs along the way. Qualification : A Bachelors/Masters degree in Accounting or finance is highly preferred, or the equivalent of 3 years of experience in an accounting/finance-related role.

Job Description: Amgen is a leading human therapeutics company in the biotechnology industry. For more than 40 years, the company has tapped the power of scientific discovery and innovation to advance the practice of medicine. As a Fortune 500 company serving millions of patients, Amgen continues to be an entrepreneurial, science-driven enterprise dedicated to helping people fight serious illness. Regulatory Affairs, Chemistry, Manufacturing and Controls (RA CMC) facilitates product development and global registration by developing and executing regulatory strategies and managing effective regulatory agency interactions for product manufacturing and quality programs throughout product lifecycle. Amgen s CMC submission execution team, Regulatory Optimization of Tactical and Strategic Support (ROOTS2), is seeking to expand its capacity in India. The ROOTS2 team supports CMC submission execution for Amgen products across phases of development, modality and countries. The ROOTS2 staff member will interface with the Amgen Global, Site, Biosimilars, and/or Device RA CMC teams for specific strategies or activities that impact a product. The ROOTS2 staff member will be responsible for varying levels of product support, including leading projects, based upon their experience level. Additional job responsibilities include: Lead submission for annual reports, facility registrations, facility renewals, and product renewals Interact with authors/reviewers and subject matter experts with respect to delivery of CMC documents required for regulatory submissions Preparing submission content plans for CMC submissions including, CMC IND/CTAs and amendments, new marketing applications, facility registration and renewals, post market supplements/variations, product renewals, Module 3 baselines, and annual report/notifications Coordination, preparation, collection and/or legalization of CMC country specific documents Document and archive CMC submissions and related communications in the document management system Initiate and maintain CMC product timelines at the direction of product lead Interface with the regulatory operations team Train staff on select CMC procedures and systems Provide report status of activities and projects to teams and department Participate in cross-functional special project teams Basic Qualifications: Master s degree OR Bachelor s degree and 1-2 years of experience in manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry Associate s degree and 6 years of experience in manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry OR High school diploma / GED and 8 years of experience in manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry Preferred Qualifications: BS degree in Life Science Experience in manufacture, Process Development, Quality Assurance, Quality Control, or Analytical development Regulatory CMC specific knowledge and experience Mature project management and organizational skills Strong and effective oral and written communication skills Experience in Veeva Vault platforms Qualification : Bachelors degree and 1-2 years of experience in manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry

What you will do Let s do this. Let s change the world. In this vital role you will enhance our Salesforce ecosystem by facilitating seamless communication between stakeholders, developers, and administrators, and delivering solutions aligned with our business objectives. Roles & Responsibilities: Requirements Gathering and Analysis: Collaborate with stakeholders to document business requirements assist in translating them into technical specifications. Responsible for forecasting, procuring, and managing Salesforce licenses to support the needs of Product Teams. This role ensures optimal license utilization, compliance, and alignment with organizational requirements. Solution Design Support: Work with Salesforce teams to design scalable solutions that align with best practices. Stakeholder Engagement: Act as a liaison between Product Teams and Salesforce Platform, conducting workshops and training sessions where required. Data Analysis and Reporting: Analyze Salesforce data to uncover insights and maintain performance dashboards. Testing and Quality Assurance: Create and execute test plans to ensure system functionality. AI and Advanced Technologies: Leverage AI technologies like Salesforce Einstein for predictive insights and automation. Continuous Improvement: Stay updated on Salesforce advancements and recommend innovative solutions. Functional Skills: Must-Have Skills (Not more than 3 to 4): Experience as a Salesforce Business Analyst or in a similar role. Strong knowledge of Salesforce Sales Cloud, Service Cloud, and other core platform functionalities such as Salesforce Marketing Cloud. Experience with MS Office tools including Excel/Word/PowerPoint What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Master s degree and 1 to 3 years of Business Administration, Information Technology, or a related field experience OR Bachelor s degree and 3 to 5 years of Business Administration, Information Technology, or a related field experience OR Diploma and 7 to 9 years of Business Administration, Information Technology, or a related field experience Preferred Qualifications: Good-to-Have Skills: Experience with AI technologies, including Salesforce Einstein, AgentForce and OpenAI (e.g., ChatGPT) Proficiency with tools like JIRA, Tableau, or equivalent data visualization tools. Exceptional analytical, problem-solving, and communication skills. Experience with collaboration tools like MS Teams/QUIP/Confluence Professional Certifications Salesforce Administrator (mandatory) Salesforce Business Analyst (mandatory) Salesforce AI Associate (mandatory) SAFe Certification (preferred) Soft Skills: Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com

Job Responsibilities Account management - Proactively manage client relationships to ensure renewals, reference-ability and facilitate expansion opportunities with sales teams Drive Product Adoption & Demonstrate Business Value Drive the adoption of Zimperium s solution within the Customer s user base and assist the Customer to realize the business value Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data Customer Satisfaction & Risk Management Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations effectively. Customer Advocacy - Gather Customer s feedback about products, their use-cases channel them effectively to drive product capabilities. Customer Onboarding Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution Requirements 5 7 years of Security Operations experience, ideally working with SaaS customers to drive adoption of a technical platform or solution. 7+ years experience in an enterprise CSM capacity, with 10+ yrs. experience in an enterprise SaaS product support environment Strong experience with building and developing long-lasting executive-level relationships (including with CISO s and CIO s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer s trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer s investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Internet and networking technologies and products, including email security products Well versed with using case management systems and CRM s (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Proven Technical abilities with SIEM/SOAR solution with additional experience of SOC Operations Qualification : Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required