Product Support Jobs in Pune

Job Title: Senior Advanced Technical Services Engineer Location: Pune Experience: 5+ Years Company: TraceLink Department: Advanced Technical Services Company Overview: At TraceLink, we are transforming the global pharmaceutical supply chain to protect patients and ensure the availability of safe medicines worldwide. Our Opus Platform and innovative software solutions empower pharmaceutical companies to digitize operations, improve visibility, ensure compliance, and collaborate more effectively across complex global networks. Founded in 2009, TraceLink operates in 8 global offices, with 800+ employees, and serves 1,300+ customers across 60+ countries. Recognized by Gartner, IDC, and Comparably, we are proud to be a trusted industry leader and a great place to work. Position Overview: We are looking for an experienced and highly skilled Senior Advanced Technical Services Engineer to join our Pune-based team. As a senior member of the Advanced Technical Services team, you will lead technical issue resolution efforts, support internal tooling and data repair processes, and act as a technical mentor to the broader Technical Support organization. This role combines strong technical proficiency, problem-solving ability, and excellent interpersonal communication, playing a key role in enhancing customer satisfaction and internal team capabilities. Key Responsibilities: Resolve complex technical issues by working directly with TraceLink products and collaborating with internal teams to create custom solutions or internal tools Serve as a technical mentor and advisor to Technical Support Engineers Lead the triage, prioritization, and execution of customer data repair requests Create, maintain, and support scripts and tooling to enhance team productivity Act as a recognized Subject Matter Expert (SME) for 3 4 core TraceLink applications Document technical processes and deliver training to internal support teams Advocate for customer needs by collaborating with Product, Engineering, and other cross-functional teams to drive product improvements Analyze and troubleshoot application logs, errors, and complex integrations Skills and Competencies: Proficient in XML, JSON, CSV reading, parsing, and manipulation Working knowledge of scripting languages such as Perl, Python, Shell scripting Strong debugging and log analysis skills Ability to propose and evaluate multiple solutions to technical problems Understanding of B2B integration technologies such as AS2, SFTP, Web Services Extensive experience with tools including Microsoft Office, Google Workspace, Salesforce, Slack, and collaboration platforms Excellent verbal and written communication skills; strong documentation practices Highly self-motivated, with proven time management and project coordination skills Experience in mentoring, coaching, and cross-functional collaboration Proven ability to lead team efforts and resolve high-impact customer issues Strategic thinker who contributes to the continuous improvement of support processes Essential Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field (or equivalent experience) Minimum 5+ years of experience in a technical customer-facing role, preferably within SaaS or enterprise software companies Strong understanding of UNIX/Linux environments and Java-based applications Working knowledge of ERP systems Fluent in written and spoken English (additional languages a plus depending on region) What You'll Gain: Opportunity to work on mission-critical systems that impact global patient safety Collaborate with a global team in a dynamic, high-growth company Mentorship opportunities and career development in advanced technical roles Work in an environment that values innovation, ownership, and teamwork If you're passionate about solving complex technical challenges, mentoring others, and making a meaningful impact in the life sciences sector, we invite you to join us at TraceLink. Qualification : Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience)

Reporting Analyst Location: Pune Department: Research and Development Software Development Employment Type: Full-Time About Entrata Founded in 2003 by visionary college students transforming online rent payments, Entrata has grown into a global leader serving property owners, managers, and residents. Our award-winning software suite covers rent payments, insurance, leasing, maintenance, marketing, and communications reshaping property management worldwide. With over 2,200 team members globally across offices in Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with enterprise stability. We value transparent communication, diversity of thought, boldness, resilience, and collective excellence to create better living experiences. Role Overview Entrata is seeking a highly analytical and detail-oriented Reporting & Metrics Analyst to join our R&D team. In this role, you will design and maintain the reporting infrastructure that drives operational transparency and accountability across the product development lifecycle. You will collaborate closely with Product, Engineering, and Product Marketing teams to provide real-time insights into requirement tracking, release readiness, internal tool adoption, and go-to-market asset status. The ideal candidate has deep expertise in Domo, strong SQL skills, and familiarity with Jira schema and Agile workflows. Your passion for building intuitive dashboards, surfacing actionable metrics, and automating reporting will enable scalable, data-driven decisions. Key Responsibilities Design, develop, and maintain dashboards in Domo that track SDLC progress, release health, and adoption metrics. Ensure Jira data integrity by maintaining consistent tagging, statuses, and structures for epics and user stories. Write custom SQL queries to create calculated metrics, join datasets, and implement audit flags. Monitor data freshness and proactively alert teams to any inconsistencies or missing inputs. Track and report on product requirements planning and execution, including ownership and release eligibility. Provide visibility into internal communications deliverables, such as product updates, launch decks, and customer enablement content. Analyze usage and adoption metrics for internal tools (e.g., support agents, documentation platforms). Collaborate with Product Marketing to define standardized reports for quarterly planning, user conferences, and release briefings. Automate reporting workflows to minimize manual effort and maximize accuracy. Deliver regular reporting packages to R&D and cross-functional leadership teams. Minimum Qualifications 2+ years of experience in analytics or reporting within software, product, or data operations environments. Strong hands-on experience creating dashboards in Domo. Proficient in SQL for querying and manipulating complex datasets. Familiarity with Jira data structures, issue hierarchies, and Agile methodologies. Detail-oriented with a strong commitment to data quality and reporting accuracy. Excellent communication skills, with the ability to clearly document insights and enable stakeholders. Ability to manage multiple stakeholders and priorities in a fast-paced setting. Preferred Qualifications Experience reporting on product development, SDLC, or Agile delivery metrics. Background supporting go-to-market deliverables or product marketing functions. Familiarity with support analytics or customer experience platforms (e.g., Zendesk, internal AI tools). Comfortable collaborating with distributed teams and using remote collaboration tools.

Program Manager RFQ Location: Pune Experience: 5 7 Years Industry: Automotive / Manufacturing / Engineering Department: Program Management / Costing / Business Development Support Function: RFQ Management, Product Costing, Cross-functional Program Execution Job Summary: We are looking for an experienced Program Manager RFQ to lead and manage the end-to-end RFQ (Request for Quotation) process by closely coordinating with Business Development, R&D, Manufacturing Engineering, Supply Chain, and Costing teams. The role requires strong technical, commercial, and program management skills to support business acquisition efforts and ensure accurate and timely cost proposals to customers. Key Responsibilities: 1. RFQ Planning & Coordination: Act as the single point of contact between CFT and Business Development (BD) teams. Participate in Kick-off meetings (DR0/Phase 0) to define customer expectations, RFQ targets, and project milestones. Drive execution of RFQs through PLM tool, ensure project plan is created and updated regularly by CFT. Maintain departmental RFQ trackers and ensure timely closure of tasks. 2. Technical & Costing Feasibility: Coordinate with R&D for BOM, technical specifications, and risk identification. Facilitate engineering, manufacturing, and commercial feasibility assessments with CFT. Liaise with SCM, Tooling, and ME teams to gather inputs on tooling cost, BOP quotes, and capital investments. Review and validate tooling cost breakdown and share it with BD in customer-specific formats. 3. Cost Sheet Preparation & Analysis: Prepare detailed cost sheets aligned with benchmarks and internal targets. Conduct investment analysis using IRR, NPV, and RMC calculations. Support BD in customer negotiations with cost justifications, break-ups, and scenario planning. Maintain centralized cost database for reference and person-independent execution. 4. Gate Review & Program Handover: Track cost evolution across Gate exits, monitor deviations vs. Phase 0 plan. Lead Gate 0 closure and officially handover the project to Program Manager for development phase. Plan phase-wise execution with alignment from SCM and CFT. 5. Win-Loss Analysis & Continuous Improvement: Conduct Win-Loss analysis of RFQs handled, capture learnings, and drive continuous improvement. Optimize BOM costs and capital investments during execution versus Gate plans. Special Focus Areas: Polymer / Metallic Product RFQs Evaluate SOR, CSR, tooling, FTG requirements. Participate in supplier visits for evaluation and negotiation support. Support technical feasibility studies, DVP cost reviews, and risk assessments with internal teams. Required Skills & Qualifications: Bachelor s degree in Engineering (Mechanical / Production preferred). 5 7 years of experience in RFQ management, product costing, and automotive program management. Strong understanding of BOM structures, investment planning, tooling strategy, and costing principles. Hands-on experience with PLM tools, costing software, and Excel-based costing models. Exposure to IRR, NPV, benchmarking, and cost optimization frameworks. Excellent techno-commercial acumen, negotiation skills, and cross-functional leadership. Preferred Experience: Prior experience in automotive product development or costing departments. Familiarity with metallic product costing, supplier tool audits, and customer negotiation support. Knowledge of Gate-based product development processes. Lead strategic RFQ initiatives that directly impact business wins. Work with cross-functional teams on technically complex and commercially significant projects. Be part of a growth-driven, innovation-focused automotive engineering company. Qualification : Bachelors degree in Engineering (Mechanical / Production preferred)

Position: Innovation Technical Leader Location: Pune Company: FORVIA A Global Leader in Sustainable Mobility About FORVIA At FORVIA, we pioneer innovative technologies that shape the future of mobility delivering solutions that matter to people worldwide. As the 7th largest automotive supplier, we combine deep expertise in electronics, clean mobility, lighting, interiors, and seating to drive sustainable transformation across the automotive industry. Your Mission As an Innovation Technical Leader, you will lead breakthrough innovation projects from concept through validation, ensuring alignment with FORVIA s innovation processes and business goals. You will be responsible for managing project plans, technical targets, resources, risk mitigation, and internal and external communications including intellectual property protection and OEM engagement. Key Responsibilities Project Leadership Drive innovation projects, defining concept, timeline, and validation steps according to innovation delivery processes. Lead projects involving breakthrough product innovations. Planning & Execution Develop and manage detailed project plans and technical objectives. Ensure all milestones and deliverables are met in line with the Innovation Project Management System (PMS). Risk & Resource Management Identify, assess, and mitigate risks related to innovation projects. Allocate resources efficiently and ensure teams have the support needed to succeed. Communication & Reporting Report project status and results at key review points (IRC, MIC, Gates). Prepare and deliver presentations following standard innovation contract requirements. Promote innovation initiatives internally to foster engagement and alignment. Intellectual Property & OEM Interaction Collaborate with the IP team to protect product designs and innovations. Interface with OEMs for product demonstrations, feedback gathering, and addressing special requirements. Cross-Functional Support Work closely with marketing to integrate business KPIs and customer insights into innovation projects. Your Profile Qualifications Master s degree in Engineering. Experience 8+ years in automotive systems, including seats, structures, and components design, testing, or manufacturing. Strong background in project management. Skills & Competencies Results-driven with a strong ability to manage ambiguity. Excellent problem-solving and decision-making skills. Leadership experience and team-building capabilities are a plus. Effective communication and presentation skills. Proficient in English. Willingness to travel as required. Quick learner and capable of directing teams. At FORVIA, you ll thrive in a fast-paced, innovative environment where your contributions help lead the automotive industry toward a sustainable future. Join a global team of passionate professionals, access extensive learning and development programs via FORVIA University, and work within a culture that values diversity, collaboration, and ethical responsibility. We are proud to be the first global automotive group certified with the SBTi Net-Zero Standard, committed to achieving CO Net Zero by 2045 through a focus on efficiency, sustainability, and circular economy principles. Be part of a global leader shaping smarter, more sustainable mobility solutions. Work on cutting-edge technologies impacting millions of vehicles worldwide. Engage in a culture of continuous learning, diversity, and inclusion. Contribute to ambitious environmental goals aligned with the Paris Agreement. Qualification : Masters degree in Engineering

Manager Market Research Location: Pune, Maharashtra Function: Marketing Experience: 7 8 Years Education: MBA (preferred with Engineering background) or Degree in Economics / Statistics Job Summary: We are seeking a strategic and data-driven Manager Market Research to lead research initiatives that inform BiofuelCircle s growth in the bioenergy sector. This role will focus on identifying new geographic and product opportunities, assessing industrial demand and rural supply, and generating actionable insights to support decision-making across functions. Key Purpose of the Role: To build and lead a market research function that supports geographic expansion, product diversification, and strategic decision-making through in-depth data analysis, customer insight, and competitor benchmarking. Key Responsibilities: Market Research Industrial Demand & Rural Supply Conduct primary (qualitative) and secondary (quantitative) research on biomass availability and biofuel demand Maintain district- and taluka-level datasets across Indian states for all operational and target regions Research crop production, harvesting practices, residue availability, and alternate applications Analyze industrial clusters using biomass/coal and identify platform adoption enablers and barriers Market Intelligence & Analysis Identify new demand and supply markets or clusters Perform gap analyses against existing operations Conduct on-ground validations based on crop seasons and geographies Customer Insights & New Product Development Run exploratory studies to support new product development and product-market fit assessments Design and implement surveys, dipsticks, and focus groups to gather customer insights Competitor & Market Landscape Analysis Monitor competitors offerings and go-to-market strategies Track emerging trends across the bioenergy and cleantech sectors External Agency Management Draft research briefs in coordination with product and business teams Select appropriate methodologies and manage external research vendors Ensure research deliverables are on-time, cost-efficient, and actionable Team Building & Leadership Build and lead an in-house research team Drive research process governance and ensure alignment with strategic business needs Policy Framework & Strategic Support Contribute to state-wise policy analysis for new products and geography expansion Support business planning for growth and diversification initiatives Ideal Candidate Profile: Industry Background: Experience in Energy, Cleantech, E-Commerce, or B2B Industrial sectors is preferred Deep understanding of the Indian market landscape Technical Competencies: Strong analytical and conceptual thinking Skilled in transforming complex data into strategic insights Capable of connecting insights across cross-functional teams Project governance and stakeholder alignment skills Communication & Interpersonal Skills: Excellent verbal and written communication Able to engage with a broad spectrum of stakeholders from rural micro-businesses to multinational corporations Soft Skills: Confident, assertive, and proactive Analytical mindset with the ability to lead and mentor a team Opportunity: Join a pioneering company in the bio-energy sector, driving sustainable transformation across India. This role offers a unique opportunity to work on high-impact projects while collaborating with a mission-driven and innovative team. Supervision & Collaboration: Reports to: Head of Marketing Works closely with: Product, Operations, Sales, Policy, and Strategic Planning teams Qualification : MBA (preferred with Engineering background) or Degree in Economics / Statistics

Cybersecurity Expert Experience: 9 13 Years Location: Pune Role Overview: We are seeking a highly skilled Cybersecurity Expert with 9 13 years of experience in automotive or embedded systems cybersecurity. The ideal candidate will have strong hands-on experience in Threat Analysis and Risk Assessment (TARA), system-level security requirement derivation, and a solid grasp of cryptographic algorithms. Familiarity with ISO 21434 and cybersecurity process development is essential. Key Responsibilities: Derive detailed cybersecurity requirements from high-level system and functional requirements Conduct and lead Threat Analysis and Risk Assessments (TARA) to identify potential security vulnerabilities and recommend mitigations Evaluate and apply cryptographic algorithms to ensure data confidentiality, integrity, and authentication Contribute to the development, implementation, and maintenance of cybersecurity processes in alignment with ISO/SAE 21434 standards Collaborate with cross-functional engineering teams to integrate cybersecurity measures throughout the product development lifecycle Support audits and assessments related to cybersecurity compliance Key Qualifications: Experience: 9 13 years in embedded systems, automotive, or related cybersecurity domains Deep understanding of TARA methodologies and practical application in live projects Proven experience in working with and applying cryptographic protocols and algorithms (e.g., AES, RSA, ECC, SHA) Hands-on involvement in implementing cybersecurity processes aligned with ISO 21434 Strong analytical thinking, risk management mindset, and attention to detail Preferred Attributes: Professional certifications in cybersecurity (e.g., CISSP, CEH, GICSP, ISO 21434 training/certification) Knowledge of automotive systems, ECUs, CAN protocols, or embedded architecture Experience with security tools and platforms (e.g., threat modeling tools, secure code analyzers) Excellent written and verbal communication skills

Position: Senior Officer / Senior Engineer (MG4) Location: Pune Experience: 3 to 5 years Job Description: The Senior Officer / Senior Engineer will be responsible for engineering tasks related to customized design, matching, and development of technical systems tailored to prime movers for specific marine applications. The role requires working closely with tender requirements and inputs from customers and marketing teams. Key Responsibilities: Perform detailed design work using CREO software to develop customized solutions. Release application codes, technical drawings, and specifications necessary for manufacturing and procurement once orders are awarded. Provide technical support by preparing and updating part specifications and details for parts development and procurement teams. Support assembly and testing teams with relevant technical specifications and part creation/updation. Maintain and update documentation in compliance with Integrated Management System (IMS) requirements. Required Skills & Experience: 3 to 5 years of experience in engineering design, preferably in marine or related heavy engineering domains. Proficiency in CREO CAD software for detailed design work. Strong understanding of product lifecycle, from design to manufacturing support. Good documentation and compliance management skills, especially related to IMS standards. Ability to collaborate effectively with cross-functional teams including marketing, procurement, assembly, and testing.

Job Title: Assembler Sustaining Engineer Location: Pune, Maharashtra, India Travel: Occasional business travel may be required About BMC At BMC, trust is more than a value it s how we operate. We are an award-winning, inclusive workplace that celebrates diversity, innovation, and the passion to give back. We believe in work-life balance, empowering individuals, and creating an environment where you feel inspired and supported every day. Your wins will be celebrated, your growth championed, and your contributions deeply valued. We enable our customers to become Autonomous Digital Enterprises ready to take on the future with confidence. The Opportunity: Join the team behind Control-M, BMC s powerful orchestration and automation platform used by the world s top organizations to automate business-critical processes from data pipelines to financial transactions. As a z/OS Assembler Specialist in our Product R&D Support team, you'll work on sustaining engineering and APAR (Authorized Program Analysis Reports) development for mainframe systems. If you're driven by solving complex challenges, collaborating globally, and making a direct impact on product stability and customer satisfaction, this role is for you. Key Responsibilities: Join a dedicated team responsible for product support and APARs development for BMC s mission-critical Mainframe (z/OS) products. Develop and maintain diagnostic tools and solutions to improve the supportability and performance of the product. Contribute to APAR development cycles with a focus on timely delivery and quality. Take ownership of technical issues and work them through to resolution. Collaborate with global teams across functions to ensure product quality meets enterprise-level expectations. Share knowledge, best practices, and mentor others to elevate team capabilities. Qualifications: Bachelor s degree in Computer Science, Engineering, or a related field. 5+ years of experience in an engineering role within a Mainframe z/OS environment. Strong programming experience in Assembler language. Proficiency with z/OS internals, including JCL, JES2/3, SMS. Ability to analyze system dumps using IPCS. Hands-on experience with SMP/E for software maintenance. Strong analytical and troubleshooting skills with customer-focused problem-solving ability. Excellent communication and collaboration skills; capable of working both independently and as part of a team. Nice to Have: Experience with Java, C, or C++ Familiarity with UNIX System Services and Language Environment on z/OS Background in an enterprise product-based company Over 6,000 employees globally, united by innovation and collaboration A culture that recognizes and celebrates your individuality Continuous learning opportunities and exposure to cutting-edge technologies A commitment to creating an inclusive and empowering workplace That s okay. We value diverse backgrounds and perspectives. If you're excited about this role and BMC, we still encourage you to apply. BMC is proud to be an equal opportunity employer. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Job Title: Associate Renewal Sales Representative Location: Pune, Maharashtra, India Travel: Occasional business travel may be required About BMC At BMC, trust is more than a value it s how we do business. We re an award-winning, culturally diverse, and inclusive organization where innovation, community, and balance matter. Our teams celebrate each other s success and support one another every step of the way. We believe that empowered employees deliver empowered results and we never stop evolving. We help our customers become Autonomous Digital Enterprises by freeing up time, space, and resources to focus on what matters most. The Opportunity BMC is looking for a motivated Associate Renewal Sales Representative to join our high-performing Renewals team. In this role, you will play a key part in supporting renewal operations through quote preparation, contract analysis, and collaboration with cross-functional teams. It s a role built for someone with strong analytical and Excel skills who s eager to learn, grow, and eventually move into a full Renewal Sales position. If you're passionate about data, automation, and creating a seamless customer experience this is your launchpad. Key Responsibilities Prepare timely, accurate renewal quotes for customer contracts 90 120 days before expiration. Review contracts to validate pricing, ensure compliance with commercial/legal terms, and identify key renewal insights. Leverage Excel (pivot tables, formulas, Power Query) and data visualization to build dashboards and track trends. Use AI tools and automation platforms to streamline workflows and support SOP development. Collaborate internally on pricing, customer value messaging, and contract positioning strategies. Maintain Salesforce.com (SFDC) records to ensure pipeline accuracy and data hygiene. Conduct revenue analysis to validate billing, revenue recognition, and account alignment. Submit accurate order documentation for processing and invoicing. Build strong relationships with internal teams across Sales, Legal, Finance, Rev Rec, Order Services, and Customer Success. Track and analyze non-renewals, including reasons for churn and recovery opportunities. Contribute to bi-weekly forecast reporting and offer actionable, data-driven recommendations. Develop a solid understanding of BMC s product and service offerings to support renewal conversations. Proactively support strategic account planning by using insights to help drive customer retention. What You Bring 2+ years of experience in Sales, Renewals, Customer Success, or a similar role (preferably in SaaS/software). Advanced skills in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, formulas, charts, Power Query). Experience in data analytics, trend analysis, and building reports or dashboards. Familiarity with AI tools or automation platforms to improve efficiency. Strong knowledge of contract structures, pricing models, and renewal processes. Experience with Salesforce.com, Zuora, or similar CRM/quote-to-cash systems (a plus). Excellent attention to detail, organization, and multitasking abilities. Effective communication skills, both written and verbal. Ability to work independently and as part of a cross-functional, global team. Willingness to support global time zones (EMEA, APJ, NA) when needed. Growth Path This role offers a clear career path into a Renewal Sales Representative position. High performers will: Take ownership of renewal quotas and customer accounts Lead customer negotiations and value-based conversations Receive mentorship from senior sales leaders Participate in enablement programs focused on strategic selling and commercial acumen A global team of 6,000+ talented professionals A culture that supports individuality, inclusion, and growth Opportunities to work with cutting-edge tools and enterprise customers A strong focus on career development and internal mobility That s okay at BMC, we value curiosity, growth, and diversity. If you re excited about this opportunity, we encourage you to apply. BMC is proud to be an equal opportunity employer.

Position: Provider Data Operations Senior Associate Location: Pune, Maharashtra, India Our Mission: Healthcare should work for patients, but often it doesn t. Zocdoc empowers patients by offering the leading healthcare marketplace to easily find and book care across specialties and insurance plans nationwide. Our goal is to make healthcare consumer-friendly, driving quality up and prices down. Your Impact: As a Senior Provider Data Operations Associate, you will be the guardian of Zocdoc s data ecosystem managing, structuring, and analyzing large volumes of data to ensure accuracy and integrity. You'll transform raw data into strategic insights that drive decision-making and continuous improvement. By leveraging AI tools, JavaScript, and SQL, you ll optimize workflows and scale operational processes across product and operations teams. Day-to-Day Responsibilities: Use AI prompts to improve workflow efficiency. Develop and maintain automation scripts using Google Apps Script and JavaScript. Troubleshoot and optimize scripts to enhance functionality and scalability. Extract, manipulate, audit, and analyze data using SQL. Generate actionable insights from various dashboards. Support product decisions with data-backed research and cross-functional collaboration. What Makes You Successful: Bachelor s degree with good academic standing (minimum 60% in 10th/12th/graduation). 3-4+ years of relevant work experience. Proven experience using AI tools for automation. Advanced skills in Microsoft Excel and Google Sheets, including Google Apps Script. Working knowledge of JavaScript and comfort with web-based tools. Understanding of Python and expertise in SQL is a plus. Strong communication skills to translate technical and non-technical information. Ability to manage multiple tasks in a fast-paced environment with a strong sense of accountability. Experience in US healthcare or healthcare technology is a bonus. Benefits: Work with a smart, supportive, and collaborative team. Competitive salary and medical insurance. Perks such as catered lunches, Ping Pong, daycare facilities, and wellness programs. Cellphone and Wi-Fi reimbursements. Competitive parental leave and sabbatical after 5 years. Annual sponsored health check-ups. Certified Great Place to Work (2024-2025). About Zocdoc: Zocdoc is the leading digital health marketplace in the US, connecting millions of patients with nearby, in-network healthcare providers. Founded in 2007, Zocdoc s mission is to empower patients with choice and transparency. We value diversity, collaboration, and innovation, striving to build a better healthcare experience for all. Qualification : Bachelors degree with good academic standing (minimum 60% in 10th/12th/graduation).

Job Title: Technical Support Engineer Company: Druva Location: Pune, Maharashtra, India About Druva: Druva enables cyber, data, and operational resilience for organizations worldwide with the Data Resiliency Cloud the industry s first and only SaaS solution at scale. Druva simplifies data protection, streamlines governance, and delivers data insights, helping customers accelerate cloud adoption. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva eliminates complex infrastructure and management costs, delivering robust data resilience across multiple geographies and clouds. About the Role: Join Druva s Global Customer Support team, a group of highly skilled engineers dedicated to resolving complex technical issues and enhancing the customer experience. As a Technical Support Engineer, you ll be on the front lines of delivering exceptional support for Druva s innovative cloud-based data protection products. This role offers a dynamic and challenging environment where you ll develop your skills while directly impacting customer success and satisfaction. What You ll Do: Provide technical support for Druva s products as part of a 24x7x365 global support team. Collaborate with team members to troubleshoot and resolve complex technical issues. Analyze logs and exceptions to identify root causes and improve product usability and customer experience. Contribute to knowledge management by documenting solutions as Knowledge Base articles. Develop and implement productivity tools to tackle complex technical challenges. Escalate unresolved issues to appropriate teams while maintaining clear communication with customers at all levels. Follow established troubleshooting methodologies to diagnose, reproduce, and resolve issues. Engage in continuous learning through training and e-learning courses. Work closely with Quality Assurance and Engineering teams to identify, report, and resolve product defects. Utilize remote support tools and case management systems such as Salesforce, JIRA, and Zoom. Meet and exceed Service Level Agreements (SLAs) for all customer support channels. Who You Are: Minimum Qualifications: Bachelor s degree in a technical field or equivalent experience. 3+ years of relevant technical support or similar experience. Strong written and verbal communication skills. Good understanding of backup and recovery concepts, including disaster recovery, backup types, and replication. Experience with Operating Systems administration: Windows, Linux, Solaris, Unix. Familiarity with cloud infrastructure such as AWS, VMware Cloud, or other public cloud providers. Knowledge of server backup applications and troubleshooting security-related issues. Skilled in troubleshooting using tools like Wireshark, tcpdump, Procmon, Perfmon. Basic understanding of storage technologies (SCSI, SAN, iSCSI, NAS). Hands-on experience with VMware, Hyper-V, and Nutanix technologies. VMware Certified Professional (preferred). Nutanix Enterprise Administrator certification (preferred). Knowledge of backup and recovery for databases like Microsoft SQL and Oracle. Ability to troubleshoot integration issues between SaaS and on-premises applications. Experience creating customer-facing documentation. Experience with deployment and configuration is a plus. If you are passionate about customer success, technical problem-solving, and working with cutting-edge cloud technology, Druva offers an exciting environment where you can grow your career and make a tangible impact. Qualification : Bachelors degree in a technical field or equivalent experience.

Job Title: Business Development Manager Experience: 10+ Years Location: Kharadi, Pune Role Overview We are seeking an accomplished and results-driven Business Development Manager to lead our sales efforts in IT services and solutions. The ideal candidate will bring deep domain knowledge, a strong industry network, and a proven track record in driving revenue growth across global markets. This is a strategic role focused on expanding our footprint in sectors such as BFSI, Manufacturing, Retail, Food Processing, and Pharma. Key Responsibilities Sales Strategy & Planning Develop and execute robust sales strategies aligned with organizational goals. Identify high-growth markets, key technology segments, and new business opportunities. Focus on expanding our presence across technology platforms and marketplace verticals. Lead Generation & Client Acquisition Drive the entire sales cycle from prospecting and lead generation to deal closure and client onboarding. Engage senior decision-makers (CXOs, IT Heads, etc.) with compelling pitches for IT solutions including software development, cloud services, ERP systems, and AI/ML services. Conduct high-impact business meetings and presentations across target industries. Client Relationship Management Build and nurture long-term client relationships by offering tailored solutions and reliable after-sales support. Act as a trusted advisor to clients, ensuring a strong feedback loop and high customer satisfaction. Revenue Growth & Account Management Meet or exceed sales targets through a combination of strategic account mining and new business hunting. Drive consistent revenue generation across multiple service lines and customer segments. Market Research & Analysis Conduct market intelligence and competitor analysis to inform sales strategy and positioning. Adapt go-to-market strategies based on evolving industry trends and client needs. Cross-Functional Collaboration Work closely with marketing, technical, pre-sales, and delivery teams to ensure seamless client experience. Channel client feedback to internal teams to support product and service enhancements. Sales Reporting & Forecasting Deliver accurate sales forecasts, performance reports, and pipeline visibility to leadership. Monitor sales metrics and KPIs to adjust execution strategies in real time. Industry Engagement & Networking Represent the company at industry events, trade shows, and conferences to enhance brand visibility. Leverage your professional network and industry forums to drive lead generation and business expansion. Required Skills & Qualifications Experience: 10+ years in business development, sales, or lead generation within IT services. Industry Expertise: Deep understanding of BFSI, Manufacturing, Retail, Pharma, and Food Processing verticals, with exposure to global delivery models and captive centers (GCCs). Technical Acumen: Familiarity with Salesforce, SAP, ERP systems, AI/ML technologies, and custom software solutions. Stakeholder Management: Proven experience engaging CXOs, founders, IT heads, and procurement leaders. Tools Proficiency: Comfortable using MS Office and CRM platforms such as Salesforce. Sales Skills: Self-starter with a hunter mindset, capable of independently generating and closing opportunities in international markets. Communication: Excellent command of English; proficiency in foreign languages is a strong plus.

Senior Technical Support Engineer Location: Pune, India (On-site, Viman Nagar) Experience: 3+ years Job Type: Full-Time About the Role As a Senior Technical Support Engineer, you will be the frontline for Level 1 and 2 support, handling complex technical issues related to our flagship product, Scalefusion. You will collaborate with internal teams, manage ticket lifecycles, and ensure high customer satisfaction through timely and effective issue resolution. Key Responsibilities Provide chat, email, and on-demand phone support for Scalefusion users. Investigate and troubleshoot reported technical issues across multiple platforms. Collaborate with internal teams for issue resolution and keep customers updated on progress. Maintain excellent customer experience by responding promptly and professionally. Diagnose and solve application issues related to Mobile Device Management (MDM). Reproduce customer environments on various devices to replicate and fix issues. Required Skills and Experience Minimum 3 years supporting MDM solutions, specifically Google Android and Apple iOS platforms. Hands-on experience with Android Enterprise and knowledge of legacy-to-Android Enterprise migrations. Proficient in managing device configuration, compliance, and security policies. Experience with Auto-pilot components and collaboration tools like Active Directory (AD), Exchange, and Office 365. Familiarity with scripting languages such as PowerShell and Bash. Strong problem-solving skills and ability to work independently or in teams. Excellent verbal and written communication skills. Ability to plan and prioritize workload efficiently while meeting service standards. About ProMobi Technologies ProMobi Technologies is a rapidly growing, bootstrapped SaaS company dedicated to empowering businesses with world-class software solutions. Our flagship products include Scalefusion (Unified Endpoint Management), NuovoPay (Device Financing Risk Management), and NuovoTeam (Push-to-Talk & Team Communication).

Senior Software Engineer CPD (SME - Linux/Systems) Location: Pune, India About the Role & Team As a Senior Software Engineer in the Continuous Product Delivery (CPD) team, you will lead a small team and collaborate closely with core engineering, product, and support teams. Your focus will be ensuring long-term stability and enhancing the customer experience for Rubrik s data backup and management products. You will gain deep knowledge of Rubrik s distributed job framework, data lifecycle management, filesystem, and metadata store. The CPD team, working alongside Platform and Systems Engineering, is tasked with developing a secure, scalable, and high-performance software-defined platform to simplify the management of physical and virtual appliances both on-premises and in the cloud. Rubrik values engineers who take ownership, exercise judgment, and are empowered to make critical decisions that drive customer delight. Key Responsibilities Own the full lifecycle of features including design, implementation, and testing. Design and develop infrastructure services for Linux kernel and Ubuntu OS upgrades. Diagnose and resolve complex customer environment issues. Write and maintain code primarily in Python and/or Scala. Troubleshoot complex software problems efficiently. Collaborate cross-functionally to define and deliver new features. Maintain technical documentation and participate in code reviews. Drive continuous process and software quality improvements. Stay current with emerging software development trends. About You BTech/MTech/PhD in Computer Science or related field. 6 10 years of software development experience on Linux, preferably in Platform, Systems, Kernel, or Networking domains. Strong fundamentals in data structures, algorithms, and distributed system design. Deep knowledge of Linux distributions, especially Ubuntu. Strong systems programming skills and expertise in debugging and performance troubleshooting. Experience performing Linux kernel upgrades and kernel debugging. Proficiency in scripting languages and one or more of C++, Java, or Scala. Experience in large distributed systems design is preferred. Familiarity with storage, filesystems, or data protection technologies is a plus. Excellent communication and teamwork skills. About Rubrik Rubrik (NYSE: RBRK) is on a mission to secure the world s data through its Zero Trust Data Security platform. Leveraging machine learning, Rubrik Security Cloud safeguards data across enterprise, cloud, and SaaS applications, ensuring data integrity, availability, and resilience against cyber threats and operational disruptions. Qualification : BTech/MTech/PhD in Computer Science or related field.

Senior Software Engineer Continuous Product Delivery (CPD) Location: Pune, India About the Role & Team As a Senior Software Engineer in the CPD team, you will play a vital role in ensuring long-term stability and exceptional customer experience for Rubrik s on-premise data backup and management platform. You will collaborate closely with core engineering, product, and support teams while gaining deep expertise in Rubrik s distributed job framework, data lifecycle management, filesystem, and metadata store. We are looking for a highly skilled C++ developer with familiarity in Python and/or Scala, capable of developing and maintaining high-performance software applications. You will be empowered to take ownership, exercise sound judgment, and make impactful decisions, fostering a motivated and engaged engineering culture. Key Responsibilities Design, develop, and maintain high-quality software applications and libraries primarily in C++. Write and maintain supporting code in Python and/or Scala as needed. Troubleshoot complex software issues quickly and accurately. Collaborate with cross-functional teams to define, design, and deliver new features. Participate in code reviews, maintain coding standards, and author technical documentation. Drive continuous software quality and process improvements. Stay current with emerging software development trends and technologies. Qualifications & Skills B.Tech/M.Tech with 9 13 years of professional software development experience. Strong programming and troubleshooting skills, especially in C++. Proven ability to debug complex issues and deliver timely fixes. Excellent software design skills with understanding of distributed systems and multi-threading. Knowledge of the storage domain is a plus. Familiarity with operating systems such as Windows. Solid grasp of data structures, algorithms, design patterns, networking protocols, and security concepts. Experience with software development methodologies, tools, and processes. Strong analytical, problem-solving, communication, and teamwork skills. About Rubrik Rubrik (NYSE: RBRK) is on a mission to secure the world s data through its Zero Trust Data Security platform. Powered by machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS applications helping businesses maintain data integrity, availability, and resilience against cyberattacks and disruptions.

Software Engineering Manager Continuous Product Delivery (CPD) Location: Pune, India About the Team & Role As an Engineering Manager in the CPD Pune team, you will lead multiple software engineering teams focused on delivering long-term stability and exceptional customer experience for Rubrik s on-premise data backup and management platform. You will combine strong technical expertise with empathetic leadership to build high-performing teams and foster a culture centered on customer success and product quality. In this role, you will own the accountability for driving product stability, quality improvements, and successful roadmap delivery. You will collaborate closely with product managers, support teams, and other engineering leaders across India and the US, championing customer-centricity and continuous improvement. Key Responsibilities Hire, build, and grow strong, high-performing engineering teams. Lead by example with hands-on technical and operational involvement. Establish a culture of excellence, accountability, and customer focus. Collaborate with customers and support to troubleshoot and prioritize issues. Partner with Product Management and stakeholders to plan and deliver product roadmaps end-to-end. Drive metrics-driven initiatives to improve key performance indicators such as MTTR (Mean Time To Recovery) and reduce customer-found defects. Work with engineering leadership to improve product quality through fixes, tooling, and documentation. Manage project planning and prioritization, balancing roadmap delivery with operational needs. Mentor and coach engineers and senior contributors to maximize their growth and performance. Effectively handle customer escalations, leading from the front to ensure quick resolution. Qualifications & Skills Bachelor s degree in Computer Science or equivalent engineering discipline. 14+ years of industry experience with 2+ years in engineering management roles. Proven experience in solving complex problems and leading large-scale projects in distributed systems, preferably in storage, data protection, or security domains. Demonstrated ability to build and develop engineering teams. Strong communication skills, both written and verbal. Experience delivering enterprise-grade products with high quality standards. Skilled in managing hot customer escalations and driving quick turnarounds. Comfortable working with stakeholders across India and US time zones. About Rubrik Rubrik (NYSE: RBRK) is dedicated to securing the world s data through its Zero Trust Data Security platform. Powered by machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS applications ensuring data integrity, availability, and resilience against cyberattacks and operational disruptions. Qualification : Bachelors degree in Computer Science or equivalent engineering discipline

Job Title: Business Development - 2W Segment Location: Pune, India Employment Type: Full-Time | On-Site Job Family: Strategy & Business Development About Schaeffler Schaeffler is a dynamic, global technology leader known for its entrepreneurial spirit and rich history of private ownership. As a trusted partner to major automotive manufacturers, aerospace companies, and key industrial players, Schaeffler offers exciting development opportunities in a collaborative, innovative environment. Key Responsibilities Business Development Strategy & Roadmap for 2W Segment Develop and drive the strategic roadmap for Schaeffler s 2-wheeler (2W) business, aligned with VLS (Vehicle Lifetime Solutions) vision and long-term business objectives. Lead the Strategy Dialogue process, ensuring that sales and gross profit (GP) targets are met through effective business development initiatives. Collaborate with internal teams to translate strategy into actionable business plans. Market & Competitor Research Conduct in-depth research into market trends, competitor activities, and technological advancements in the 2W industry. Monitor and provide updates on government policies, regulations, and legislation impacting the automotive sector. Identify white spaces and new business growth opportunities, advising leadership on emerging trends and potential product line expansions. Market Sizing & Strategic Support Define and consolidate the 2W market size across segments. Support VLS leadership in formulating product and business line strategies based on data-driven insights. Assist in order intake planning to align with revenue goals and business growth expectations. Qualifications Education: University degree in a technical or commercial discipline (e.g., Mechanical/Electrical Engineering, Business Administration & Engineering). Experience: Prior experience in sales, key account management, or program management ideally within the automotive sector. Knowledge of business processes, with strong expertise in pricing strategies and product profitability analysis (PPA). Technical Knowledge: Strong understanding of automotive product development, market trends, and industry dynamics, especially within the 2-wheeler segment. At Schaeffler, we believe that diverse ideas and perspectives drive innovation and fuel creativity. By respecting and appreciating differences, we contribute to sustainable value creation for all stakeholders and society. Join us to shape the future of mobility through groundbreaking innovation and impactful projects. Qualification : University degree in a technical or commercial discipline (e.g., Mechanical/Electrical Engineering, Business Administration & Engineering).

Job Overview: We are looking for a Product Support Specialist to join our team. In this role, you will be responsible for interacting with users, answering queries, resolving issues, and providing comprehensive support for our products. You will troubleshoot system and network problems, ensuring a seamless experience for end users. If you are passionate about delivering exceptional customer service and have experience in product support, this is the perfect opportunity for you. Key Responsibilities: User Interaction: Respond to user queries, troubleshoot issues, and resolve problems via various communication channels (chat, telephone, email). Maintain Information: Keep product documentation, fact sheets, and relevant application information up to date. Support Product Roll-Outs: Assist in the roll-out of new product features, ensuring customers are well-supported during the process. Incident Management: Log incidents and service requests reported by users, ensuring proper documentation and prioritization. Product Troubleshooting: Diagnose and resolve software issues related to systems and networks, ensuring a smooth experience for users. Escalation Handling: Escalate unresolved issues to higher-level support while providing timely updates to users. Ticket Management: Prioritize, document, and track helpdesk tickets, responding promptly to meet service level agreements (SLAs). Market Research and Documentation: Perform market research and analysis to gather data and insights, supporting product development and documentation. Requirements: Education: A graduate in any stream; B.E, B Tech, BCA, MCA preferred. Communication Skills: Strong verbal and written communication skills in English, with the ability to handle complex or difficult situations with professionalism. Typing Skills: Swift typing speed, with grammatically accurate communication in written forms. Curiosity and Learning: A keen willingness to learn new technologies and continuously improve. Shift Work: Ability to work in 24/7 shifts, with rotational shifts occurring every 3-4 months. Experience: At least 6 months of experience in supporting clients or customers from US/UK/AUS. Technical Skills: Familiarity with Windows OS troubleshooting is essential. Knowledge of MAC OS X is an added advantage. Attention to Detail: Strong organizational and time-management skills to manage multiple tasks effectively. Stress Management: Ability to handle high-pressure situations with confidence and professionalism. Customer Handling: Experience in global customer handling and providing technical support via call center or remote channels is preferred. What You'll Learn: Engage with diverse populations and work in cross-cultural or multicultural settings. Gain expertise in the latest product technologies and operational best practices. Improve both technical and customer service skills while solving real-world issues. Gain exposure to customer interactions across various global regions. Collaborate with experienced product managers and software entrepreneurs. Shift Timing: Night Shift: 9:30 PM 5:30 AM IST Morning Shift: 5:30 AM 1:30 PM IST Afternoon Shift: 1:30 PM 9:30 PM IST Additional Information: Transport will be provided for employees located 8-12 Kms from the office. You may be required to perform manual QA tasks as part of the role. If you are driven to deliver excellent product support and have the technical expertise to resolve issues swiftly, we encourage you to apply! Qualification : A graduate in any stream; B.E, B Tech, BCA, MCA preferred.

Role Overview We are seeking an experienced Manager, Documentation to lead our technical writing team. You will be responsible for creating and managing high-quality product documentation that enhances user experience, product adoption, and internal support. This role involves close collaboration with Product Management, Engineering, Customer Success, and UX teams to develop clear, engaging, and accessible documentation. If you have a passion for technical writing, AI-driven technology, and impactful documentation, we d love to hear from you! Key Responsibilities Lead, mentor, and develop a team of technical writers. Define and execute a documentation strategy aligned with product roadmaps and customer needs. Oversee the full documentation lifecycle, from planning to publishing and maintenance. Establish and enforce best practices, style guides, and documentation standards. Collaborate cross-functionally to ensure documentation meets user needs. Gather and integrate feedback for continuous improvement. Ensure timely delivery of clear, concise, and well-structured content. About You 12+ years of experience in technical writing, documentation, or content development in an IT environment. 2+ years of leadership experience managing documentation teams. Expertise in SaaS product documentation, API documentation, and enterprise software content. Proficiency in documentation tools and content management systems. Experience developing and implementing documentation style guides. Excellent writing, editing, and communication skills with strong attention to detail. Technical understanding of data, analytics, and enterprise technology solutions. At Aera Technology, we offer: Competitive salary and stock options Comprehensive insurance and paid time off Professional development programs and leadership training A flexible working environment supporting work-life balance Equal Opportunity Employer Aera Technology is committed to diversity and inclusion. We welcome applicants of all backgrounds, ensuring fair consideration regardless of race, gender, age, disability, veteran status, or any other protected characteristic. Join us and help shape the future of Decision Intelligence!

Role: Senior Architect Key Responsibilities: Platform Integration & Collaboration: Work across various platforms, collaborating with other support teams to ensure smooth integration and efficient operations. Solution Design & Development: Design, develop, test, and implement changes to solutions based on business requirements and strategic direction. Collaboration with Development Teams: Collaborate with development teams to test and maintain platforms and ensure smooth integration with other systems. Product/Project Support: Communicate regularly with Product Owners and agile Pods to provide ongoing support for products and projects. Guidance & Mentorship: Guide junior team members in development and delivery to help them grow and ensure efficient workflow. Release Support & Monitoring: Responsible for supporting production releases, conducting peer reviews, and overseeing the CI/CD pipeline implementation and service monitoring. Shift & On-Call Availability: Be flexible in working hours, ready to work in shifts and be on-call when needed. Requirements: To be successful in this role, you should meet the following criteria: Experience: 8-10 years of experience in software development, specifically in data analysis or big data projects. Technical Expertise: Strong skills in SpringBoot, Java 8, Kubernetes, Docker, Microservices, and PostgreSQL. Good understanding of CDP 7.1, HDFS filesystems, Unix, and Unix Shell Scripting. Knowledge of Elasticsearch, DevOps concepts, and related platforms. System Design: Proven experience in analyzing complex business requirements and translating them into effective system designs. Data Processing Expertise: Expertise in building and deploying production-level data processing batch systems supported by application support teams. Communication & Collaboration: Ability to work at pace, communicate clearly, and operate both independently and as part of a team. Desirable Skills: Good to have knowledge of Quantexa software, Angular, HTML, CSS, and JavaScript. Optional knowledge of cloud platforms. At HSBC, you'll have the opportunity to make a real impact. We support your career development, offer flexible working, and provide a collaborative, inclusive environment where you can thrive. Qualification : Person should have 8-10 years of experience in s/w development on data analysis or big data projects.