Product Troubleshooting Jobs in Gurgaon

Job Title: Solution Engineer Connectivity Platform Location: Gurgaon Job Family: Research and Development Employment Type: Full-Time Category: Engineering & Technical About CNH Industrial Innovation. Sustainability. Productivity. CNH Industrial leads the way in advancing the vital work of farmers and builders worldwide. Our innovative products, from alternative power sources to precision technology, support feeding and sheltering a growing global population. Join a global, collaborative team dedicated to driving customer success through innovation. Job Purpose The Solution Engineer will provide technical leadership and people management to lead product development for the Connectivity platform, supporting IoT platforms such as Azure IoT Hub and ThingWorx. This role involves coordination across internal teams, program managers, and external partners to deliver scalable, secure engineering solutions that meet organizational goals. Key Responsibilities Develop a strategic technical vision and roadmap aligned with market needs and stakeholder objectives. Lead design and management of scalable, secure technical solutions aligned with business strategy. Align product architecture with vision and goals; evaluate technology options and lead decision-making. Collaborate with development teams to deliver features on schedule, adhering to CNHI standards and policies. Provide detailed technical specs and time/effort estimates; ensure non-functional requirements (performance, security) are met. Monitor development progress and communicate status updates to stakeholders. Identify and resolve project constraints, risks, and technical challenges. Facilitate cross-functional collaboration through clear frameworks and coordination. Architect and oversee integration of IoT platforms (Azure IoT Hub, ThingWorx) with enterprise systems. Guide development of secure, real-time, data-intensive IoT applications focusing on telemetry, edge computing, and data streaming. Experience Required 12+ years of industry experience, including 3+ years in a Solution/Enterprise Architect role. Strong foundation in software architecture and engineering principles (OOP, RESTful APIs, Design Patterns). Skilled in business analysis, stakeholder collaboration, and strategic technology planning. Expertise in security, encryption, API design, integration patterns, data architecture, messaging systems, and async programming. Experience developing RESTful APIs using OpenAPI specifications. Proven experience with Microservices architecture, Docker, and Kubernetes. Hands-on experience with Microsoft Azure cloud services and PaaS components. Performance tuning and application optimization skills. Expertise in IoT integration including device provisioning, edge connectivity, data ingestion, and telemetry. Technical Skills Languages & Frameworks: C#, ASP.NET Core, LINQ, JavaScript, HTML5, Angular, Java Authentication & Security: Azure AD, OAuth 2.0 (JWT), SSL/TLS Databases: SQL Server, PostgreSQL, Cosmos DB Caching: Azure Redis Cache Cloud & DevOps: Microsoft Azure (AKS, Blob Storage, Key Vault, APIM, Event Hub, Service Bus, Functions), Azure DevOps, Terraform, Git, GitLab Monitoring: Application Insights, Datadog, ELK Stack IoT Platforms: Azure IoT Hub, ThingWorx Messaging & Streaming: MQTT, Azure Event Hub, Service Bus Topics Testing & Automation: NUnit, xUnit, K6, PowerShell, Python Preferred Qualifications Bachelor s or Master s degree in Computer Science, Computer Engineering, or a related field. Dynamic international career opportunities. Inclusive culture committed to respect and equality. Flexible work arrangements. Comprehensive savings and retirement benefits. Tuition reimbursement. Parental leave, adoption assistance, fertility, and family-building support. Employee Assistance Programs. Charitable contribution matching and Volunteer Time Off. Grow your career with CNH Industrial where your skills drive innovation and build the future. Qualification : Bachelors or Masters degree in Computer Science, Computer Engineering, or a related field

Job Title: Software Support Executive Location: Gurugram Employment Type: Full-Time Experience Required: Fresher Salary: 1.92 LPA Position Overview: We are looking for a motivated and detail-oriented Software Support Executive to join our team in Gurugram. This is an excellent opportunity for fresh graduates who are eager to begin their career in IT support and customer service. Key Responsibilities: Provide first-level technical support to users for software-related queries Manage and resolve support tickets in a timely manner Troubleshoot and analyze issues related to software functionality and performance Escalate complex issues to the development or technical teams when necessary Document support interactions and solutions for future reference Communicate effectively with users to ensure clear understanding and resolution Required Skills: Basic knowledge of SQL for querying and troubleshooting Understanding of software ticketing systems and support workflows Good problem-solving and analytical skills Strong verbal and written communication Ability to learn quickly and work in a fast-paced environment Preferred: Internship or academic exposure to software support or SQL is a plus Familiarity with helpdesk tools like Jira, Freshdesk, or Zendesk

Job Summary: Senior Application Specialist Location: Gurgaon, India Grade Level: 10 Department: Operations Group Company: S&P Global Market Intelligence Overview: As a Senior Application Specialist, you will play a pivotal role in delivering expert-level application support for thinkFolio, S&P Global s portfolio management software. You will be the primary liaison for troubleshooting and resolving client issues, maintaining service excellence, and contributing to documentation and process improvements. This role offers extensive cross-functional collaboration and interaction with global clients in the banking, asset management, and hedge fund industries. Key Responsibilities: Serve as a product expert for thinkFolio, offering technical and functional support to clients. Troubleshoot and resolve complex client issues efficiently, escalating when necessary. Manage incoming support requests, ensuring SLAs are met while maintaining clear communication. Document client issues, resolutions, and communication using internal support systems. Collaborate with global teams across business lines and senior management for knowledge sharing and resolution tracking. Contribute to the creation and maintenance of user manuals, troubleshooting guides, and knowledge base content. What You Bring: Education: Bachelor s degree in Computer Science, Information Technology, or related field. Experience: 5+ years in enterprise software support; experience in financial services or investment systems is preferred. Technical Skills: Proficiency in SQL, scripting languages, and data analysis tools. Soft Skills: Strong analytical, problem-solving, and communication skills. Ability to multitask and prioritize under pressure. Mindset: Customer-first attitude with an aptitude for learning new financial technologies and sharing knowledge. What s In It for You: Accelerated growth through exposure to enterprise software used by global financial institutions. Cross-regional collaboration and learning opportunities in a high-impact environment. Access to continuous learning, competitive compensation, wellness programs, and family-friendly benefits. The chance to be part of a global, inclusive organization driven by Integrity, Discovery, and Partnership. About S&P Global Market Intelligence: A division of S&P Global, we provide essential data, insights, and technology that enable clients to make confident decisions. We empower businesses to track markets, manage risk, and identify opportunities in a fast-changing global environment. Qualification : Bachelors degree in Computer Science, Information Technology, or related field.

Job Summary: Associate, Technical Application Support Location: Gurgaon, India Department: Operations Group Division: S&P Global Market Intelligence Role Overview: As an Associate in Technical Application Support, you will be a key technical consultant supporting S&P Global s Channels Data Delivery solutions. You will work closely with global product specialists, sales teams, and external customers to deliver high-quality technical assistance around product deployment, configuration, performance tuning, and troubleshooting. Your expertise will bridge customer environments and our data delivery products, ensuring smooth integration into mission-critical workflows. Key Responsibilities: Provide deep technical support for Channels Data Delivery products, including Xpressfeed Loader deployment and configuration. Assist with sizing, deployment, troubleshooting, and performance tuning in client environments. Partner with pre- and post-sales teams to support client needs and opportunities. Drive innovation by proposing automation and efficiency improvements in support processes. Monitor evolving product features, participate in strategy discussions, and contribute to product testing. Act as the voice of the customer by relaying feedback for product enhancements. Support client implementations, upgrades, migrations, and ongoing technical operations. Who You Are: Education: Degree in Computer Science, Information Systems, or equivalent experience. Experience & Skills: Strong troubleshooting and problem-solving skills with attention to detail. Hands-on experience with software deployments, Windows/Linux OS, and SQL querying. Familiarity with cloud environments (AWS, Azure, or Google Cloud), especially AWS EC2 and RDS/Aurora. Comfortable leading client-facing technical discussions. Preferred: Knowledge of finance, capital markets, and database administration (SQL Server, Oracle, PostgreSQL). Experience with FTP, proxies, network and security protocols, and data integration techniques. Familiarity with Agile/SCRUM and product development lifecycle. What You ll Gain: A dynamic role interacting directly with clients and global teams on enterprise-level financial data products. Exposure to the evolving landscape of financial markets and technology-driven data solutions. Opportunities for career growth through continuous learning, skill development, and cross-functional collaboration. Access to competitive benefits supporting your health, well-being, and financial future. About S&P Global Market Intelligence: S&P Global Market Intelligence provides trusted data, insights, and technology solutions that empower customers to make informed business decisions. Our team is dedicated to excellence, integrity, and innovation in delivering essential intelligence to global markets. Qualification : Degree in Computer Science, Information Systems, or equivalent experience.

Job Title: Senior Software Developer (Java) Location: Gurugram, India Experience Required: 3+ Years Job Type: Full-Time | Permanent About G+D Giesecke+Devrient (G+D) has been a trusted global technology leader for over 170 years, making the world safer through innovative security solutions in Digital Security, Financial Platforms, and Currency Technology. Partnering with central banks, commercial banks, and cash-in-transit (CIT) companies worldwide, G+D leads the market in advanced currency management and digital payment solutions. Role Overview: As a Senior Software Developer (Java), you will play a key role in advancing the Compass Cash Center product our leading cash center workflow solution that digitizes cash management processes globally. You will focus on developing and testing enterprise-level financial software, primarily using Java technologies like Spring Boot microservices and Hibernate ORM. Collaborate with an international agile team based in India and Germany to build scalable, high-quality software solutions. Key Responsibilities: Design, develop, and unit test Java components for enterprise financial applications. Integrate your components with those developed by teammates to deliver seamless solutions. Troubleshoot and resolve technical issues throughout the development lifecycle. Collaborate closely with system testers, support specialists, and business analysts. Develop proof of concepts to validate design ideas and technical feasibility. Actively contribute as a Scrum team member to meet sprint goals and improve development processes. Provide accurate effort estimates for assigned tasks. Maintain high code quality and adhere to development standards. Work cross-functionally with teams in Gurugram and Munich. Required Skills & Qualifications: Bachelor s degree in Computer Science or related field. Minimum 3 years of hands-on experience with Java technologies and frameworks, including Spring Boot, Hibernate, and RESTful services. Strong understanding of object-oriented design, analysis, and development principles. Experience working with J2EE Application Servers such as WebSphere or JBoss. Proficiency in Hibernate ORM for database management. Solid experience with RDBMS like Oracle and SQL Server. Familiarity with version control tools including GIT, GitHub Copilot, and Azure DevOps. Experience using IDEs such as IntelliJ IDEA or Eclipse. Excellent debugging, troubleshooting, and problem-solving skills. Strong written and verbal communication skills in English. At G+D, our people are our greatest asset. We offer a diverse, inclusive, and inspiring work environment where professionalism and human values go hand in hand. Your work will directly contribute to securing billions of lives globally. Enjoy competitive benefits, international collaboration, and meaningful projects that make a difference. Qualification : Bachelors degree in Computer Science or related field.

Job Title: Product Owner Compass Cash Center (Sustaining Team) Location: Gurugram, India Job Type: Full-Time | Permanent About G+D Giesecke+Devrient (G+D) has been a global leader in SecurityTech for over 170 years, delivering trust and security through cutting-edge solutions in Digital Security, Financial Platforms, and Currency Technology. Trusted by central banks and cash management businesses worldwide, G+D is at the forefront of advancing currency security and efficiency. Role Overview: We are looking for an experienced Product Owner to lead the sustaining team for Compass Cash Center a market-leading cash center workflow platform used by banks and cash-in-transit (CIT) companies globally. In this role, you will prioritize product maintenance, drive enhancements, and coordinate closely with technical and support teams to ensure continuous product quality and customer satisfaction. You will collaborate in an Agile, cross-site Scrum team based in Gurugram and Germany. Key Responsibilities: Lead the sustaining team to maintain and improve the Compass Cash Center product. Manage and prioritize the product backlog, focusing on bug fixes, maintenance, and feature enhancements. Facilitate Agile ceremonies including daily stand-ups and bi-weekly sprint planning. Work closely with support teams to resolve customer issues efficiently and maintain high customer satisfaction. Develop and manage maintenance release plans ensuring smooth deployment and compliance with quality standards. Coordinate testing and deployment activities for maintenance releases. Provide clear and transparent status updates to management and stakeholders. Collaborate with cross-functional development teams to align product goals and deliverables. Document and optimize product processes, procedures, and workflows. Required Skills & Qualifications: Proven experience as a Product Owner in Scrum teams with strong knowledge of Agile practices. Experience in application support, maintenance, and product lifecycle management. Strong analytical, troubleshooting, and problem-solving skills. Background in software development with Java and/or .NET enterprise applications. Experience with test automation and system/solution testing across multiple environments. Solid understanding of IT fundamentals, including operating systems, databases, and networks. Familiarity with DevSecOps practices and continuous integration/deployment pipelines. Detail-oriented with excellent organizational and communication skills in multicultural teams. At G+D, our people are our greatest asset. We foster a diverse, inclusive, and inspiring work culture where professionalism and human values come first. Join us and make a real difference by helping secure billions of lives worldwide through innovative technology. Enjoy competitive benefits, global collaboration, and meaningful work that matters.

Job Title: Senior Software Developer (SAP BusinessObjects) Location: Gurugram, India Job Type: Full-Time | Permanent About G+D For over 170 years, Giesecke+Devrient (G+D) has been a global leader in SecurityTech, delivering innovative solutions in Digital Security, Financial Platforms, and Currency Technology. We safeguard physical and digital currencies worldwide. Join us and help shape the future of secure payments and cash management. Role Summary As a Senior Software Developer (SAP BusinessObjects), you will design, develop, and test reports and dashboards for our Compass Cash Center product, which serves banks and cash-in-transit businesses globally. You will focus on SAP BusinessObjects data engineering, universe design, and report creation to provide actionable insights supporting cash management operations. You will collaborate closely with cross-site Scrum teams based in India and Germany. Key Responsibilities Design, implement, and test SAP BusinessObjects reports for cash management solutions. Develop and maintain data models and universe designs aligned with reporting requirements. Create custom Web Intelligence reports and interactive dashboards. Collaborate with stakeholders to gather and understand detailed reporting needs. Assist in effort estimation for new reports and enhancement projects. Troubleshoot and resolve report development and performance issues. Develop proof of concepts (PoCs) to validate reporting designs and assumptions. Provide user training and documentation for reporting tools and processes. Participate in continuous development process improvements. Required Skills & Qualifications Bachelor s degree in Computer Science or related field. 5+ years of experience developing reports using SAP Business Intelligence (SAP BO 4.x). Certification in Web Intelligence for Business Intelligence (BI) Analytics preferred. 2+ years of experience with RDBMS technologies (Oracle, SQL Server). Strong proficiency in SQL and experience with Java and .NET applications. Hands-on experience with SAP BO Administration and universe design. Familiarity with version control tools like Git and Azure DevOps. Excellent troubleshooting and debugging skills. Strong communication skills with experience in multicultural team environments. Our greatest asset is our people. We foster an inspiring and diverse workplace that values professionalism, human values, and continuous growth. Join our international team and help improve security for billions worldwide. Qualification : Bachelors degree in Computer Science or related field.

Manager, gTech Ads Location: Gurugram, Haryana, India Minimum Qualifications Bachelor s degree or equivalent practical experience 11+ years of experience in developing customer relationships and working with digital media or advertising/marketing solutions 5+ years of experience in team leadership, including mentoring and developing talent Preferred Qualifications Proven experience collaborating across organizational boundaries to align resources and strategies Familiarity with offline media, Brand Lift studies, and marketing measurement and attribution methods Strong understanding of media industry trends and challenges relevant to Google's strategic positioning Exceptional communication and problem-solving skills, with ability to present to executive audiences Skilled in using data and insights to drive business decisions and long-term strategy About the Role As a Manager in gTech Ads, you will lead a high-performing team that delivers media and technical services across Google s advertising products. Your team will work with clients ranging from small businesses to large enterprises, providing strategic guidance and tailored support that drives marketing success and ROI. You ll collaborate closely with Sales, Product, and Engineering to enhance support models and improve product experiences. gTech Ads is the bridge that connects Google s advertising innovation to practical value for customers through thoughtful service, operational excellence, and technical consulting. Your role will ensure that customer needs inform our solutions while growing the impact and capability of your team. Responsibilities Build and lead business strategy in collaboration with senior stakeholders across teams Oversee a team of digital media specialists focused on client success and campaign excellence Guide team performance through strategic mentorship and coaching Support individual growth through career development planning, skills training, and performance evaluation Use data insights to drive business decisions, improve support outcomes, and inform product improvements Qualification : Bachelors degree or equivalent practical experience

Job Title: Client Onboarding Specialist Location: Gurgaon, Haryana Experience: 3-4 Years in a Customer/Client-Facing Role Department: Customer Success Employment Type: Full-Time About Spyne At Spyne, we re on a mission to revolutionize automotive retailing using Generative AI. Every year, 52 million cars are sold in the US, worth over $1700 billion, and the used-car market is valued at $1000 billion. Our AI-powered solutions transform car visuals into premium studio visuals, helping dealerships and marketplaces in the US and Europe engage online visitors, increase showroom visits, and ultimately drive sales. Spyne is growing rapidly, and we aim to expand our software solutions within the used-car market to cover all aspects of the dealer journey from car acquisition and appraisal to listing, marketing, selling, and managing customer relationships. Supported by top investors like Accel Partners and Storm Ventures, Spyne is poised to become a leading software provider in the used-car market. Join our team and help us reshape the future of digital production in the automotive industry! What We Are Looking For We are seeking a highly motivated Client Onboarding Specialist to join our Customer Success team. The ideal candidate will be responsible for ensuring seamless onboarding of customers, helping them successfully implement Spyne s products, and fostering strong relationships that drive customer satisfaction, retention, and expansion. Lead the entire customer onboarding process: Ensure a smooth transition from initial engagement to successful go-live and implementation of Spyne products. Cultivate strong customer relationships throughout the onboarding phase to ensure long-term success. Handle customer issues from start to finish, working in a dynamic and fast-paced environment. Respond to support queries via chat, email, and video conferencing, providing clear and timely solutions. Analyze customer data to continuously improve the customer experience. De-escalate and resolve issues using platform and industry expertise to ensure customer satisfaction. Work under time constraints and meet deadlines, often with unexpected challenges, to meet customer needs. Become a product expert and go-to resource for both customers and internal teams. Collaborate with cross-functional teams to identify opportunities for automation or added features to better serve customers. What You Must Have Bachelor s/Master s degree with 3-4 years of experience in a customer/client-facing role. Experience with US clients is an added advantage. Strong problem-solving abilities with a keen attention to detail. Exceptional written and verbal communication skills in English. Hands-on experience with HubSpot and Freshdesk is mandatory. Openness to working in US shift timings. Young Startup Culture: Our team has an average age of 25-26 years, and even during the Great Resignation , we had near-zero attrition a testament to our company culture. Top-Rated AI Tech Company: With a 4+ rating on Glassdoor, Spyne is recognized as one of the top-rated AI tech companies. Gender Diversity: We have one of the best male-to-female ratios in the AI tech industry. Employee Support: We offer best-in-class employee supportive policies in line with government mandates. Customer-Centric: We are obsessed with delivering the best customer experience and ensuring client delight. We are in the growth stage, and it s the perfect time to join! Be part of a team that is set to grow 10X+ and contribute to a revolutionary transformation in automotive retail. If you're passionate about customer success and want to be part of a fast-growing, innovative company, Spyne is the place for you. Apply now to start your journey with us! Qualification : Bachelors/Masters degree with 3-4 years of experience in a customer/client-facing role.

Job Title: Customer Success Manager Location: Gurgaon, India Company: Builder.ai About Builder.ai At Builder.ai, we re on a mission to make software development accessible to everyone regardless of their technical background, budget, or experience. We've already helped entrepreneurs, small businesses, and global brands like BBC, Makro, and Pepsi to build their software solutions. With over $450 million in funding and a global presence across EMEA, APAC, and the Americas, Builder.ai is poised to continue driving innovation at scale. Our dynamic, diverse team is united by a shared belief in the power of software to unlock human potential. We're excited to continue evolving our services and our team to help our customers and the world at large. About the Role We re looking for a Customer Success Manager (CSM) to join our growing team and play a critical role in ensuring customers are able to achieve their business goals using Builder Studio. As a CSM, you will help clients utilize our product effectively, ensuring the success and optimization of their applications post-launch. You will serve as the primary point of contact for our customers, helping them navigate challenges, achieve long-term success, and foster loyalty. You ll be key to the customer experience, proactively identifying opportunities for growth, and providing exceptional support. Why You Should Join Builder.ai Innovative Impact: Work with a cutting-edge product helping businesses build customizable applications with ease. Growth Opportunities: With the backing of over $450 million in funding, Builder.ai offers ample opportunities for career growth and development. Inclusive & Collaborative Culture: Be part of a diverse team that values individual perspectives and believes in working together to drive success. Perks: We offer a variety of benefits such as stock options, discretionary pay, hybrid working, private medical insurance, and more. Key Responsibilities Customer Relationship Management: Build strong, long-lasting relationships with clients by offering ongoing support, conducting regular reviews, and driving customer success. Collaboration: Work closely with the sales, delivery, technical support, and product teams to ensure optimal outcomes for customers. Proactive Support: Address customer queries, resolve issues, and identify opportunities to ensure the consistent performance of their applications. Success Planning: Develop long-term success plans tailored to each customer s needs, ensuring their application grows alongside their business. Cross-sell & Upsell: Identify and capitalize on opportunities to cross-sell or upsell relevant products and services from the Builder.ai ecosystem. Customer Renewal: Ensure that customers renew their Builder Studio subscriptions, maintaining high customer retention. Customer Advocacy: Collaborate with marketing to identify potential customer advocates who can share their success stories and serve as references. Process Improvement: Help improve customer success processes, leveraging data and customer feedback to implement actionable insights. Requirements Experience: 5+ years in a Customer Success Manager or similar customer-facing role, preferably in SaaS or AI products. Customer Engagement: Experience managing a high volume of customers and working with C-suite stakeholders. Communication Skills: Strong ability to communicate and build relationships, leading to increased customer satisfaction, reduced churn, and growth. Data-Driven: Ability to work with data to understand trends and create actionable plans to improve customer success. Cross-sell/Upsell: Proven experience in identifying opportunities for cross-selling or upselling within your customer portfolio. Organizational Skills: Ability to multitask and prioritize customer needs while maintaining attention to detail. Customer Empathy: Strong customer empathy, with the ability to understand their challenges and proactively resolve issues. Process Improvement: Experience contributing to an early-stage customer success team, driving process enhancements, and refining best practices. Benefits Compensation: Discretionary variable pay or commission scheme depending on your role. Equity: Stock options in a $450 million funded Series D scale-up. Leave: 24 days of annual leave + public holidays. Family Time: 2 Builder family days each year. Holiday Time: Time off between Christmas and New Year. Health: Fully funded Private Medical Insurance. Meals: Free lunch at our state-of-the-art working environment in Gurugram. Referral Bonus: Generous referral bonus scheme. Joining Builder.ai means becoming part of a fast-growing, globally distributed team working together to push the boundaries of software development. We re committed to creating opportunities for growth, learning, and success, and we invite you to be a part of that journey.

Job Title: Implementation Consultant Logistics SaaS | Gurgaon, Haryana Location: Gurgaon, Haryana Job Type: Full-time Industry: Logistics Technology | SaaS Company: Shipsy About Shipsy Shipsy is a global SaaS leader in logistics and supply chain automation, empowering enterprises with end-to-end solutions for transportation and warehousing optimization. Operating in a trillion-dollar industry that's still largely manual, our advanced logistics technology is transforming how businesses manage their supply chains reducing costs, improving delivery efficiency, and enhancing customer experience. Trusted by major global enterprises including Reliance, Domino s, Burger King, Landmark Group, UPS Gulf, and DTDC Express, Shipsy processes over 2 million shipments daily. In fact, nearly 10% of India s container trade is tracked through our platform. Backed by leading investors like Peak XV Partners, Info Edge, and A91 Partners, Shipsy has raised over $35 million and continues to grow with a global team of 280+ professionals across India, the Middle East, and Southeast Asia. Role Overview: Implementation Consultant As an Implementation Consultant at Shipsy, you will be a key driver in onboarding our enterprise clients and ensuring successful deployment of our logistics SaaS solutions. You will work closely with internal teams and client stakeholders to understand requirements, configure solutions, and ensure smooth implementation tailored to customer needs. This is a high-impact, client-facing role where your technical expertise, problem-solving ability, and communication skills will directly influence customer success and satisfaction. Key Responsibilities Lead end-to-end software implementation projects for new clients across various geographies. Collaborate with cross-functional teams including Product, Engineering, and Customer Success to deliver customized solutions. Gather and analyze client requirements, define project scopes, and ensure timely delivery. Conduct product training, system configuration, and UAT support for clients. Continuously monitor client progress and provide support during onboarding and transition. Identify areas for process improvement and contribute to solution enhancements. Bachelor s degree in Engineering, Computer Science, or related field. 2 5 years of experience in a client-facing role, preferably in SaaS implementation or logistics tech. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Ability to manage multiple projects in a fast-paced environment. Willingness to travel as needed for client engagements. Competitive Salary + Performance-Based Incentives Professional development opportunities and continuous learning support. Work alongside top talent from IITs, IIITs, NITs, and global research institutes. Collaborative and inclusive work culture with strong mentorship and growth focus. Unique employee benefits including a scholarship program and wellness initiatives. Grow With Us At Shipsy, we don t just build world-class logistics solutions we also build careers. Join a young, diverse, and energetic team that values innovation, collaboration, and making a real-world impact. Experience a vibrant culture that encourages ownership, learning, and having fun while doing meaningful work. Apply Now to be a part of Shipsy's journey to transform global logistics. Qualification : Bachelors degree in Engineering, Computer Science, or related field.

Job Title: Product Solutions Associate - Technical Support Location: Gurgaon, India Job Type: Full-Time Experience Level: 2 - 4 Years About the Role We are seeking a motivated and detail-oriented Product Solutions Associate to join our dynamic team. In this role, you will be instrumental in supporting client relationships by providing technical expertise, understanding customer needs, and ensuring they maximize the value of our product solutions. You will collaborate with various internal teams to ensure a smooth onboarding process, address technical inquiries, and continuously improve customer satisfaction. Key Responsibilities 1. Support Strategic Account Plans Assist in gathering and analyzing customer data to understand their business requirements, technical landscapes, and objectives. Contribute to the development of account growth strategies by identifying potential areas for product adoption and expansion. Collaborate with product, sales, and customer success teams to deliver solutions that meet customer needs effectively. 2. Assist in Building and Managing Client Relationships Support building strong working relationships with technical stakeholders within client organizations. Communicate the technical value and capabilities of Tartan products to address customer challenges. Proactively identify and escalate technical concerns to appropriate teams to ensure positive customer experiences. 3. Contribute to Revenue Growth Assist in identifying growth opportunities within assigned accounts by understanding evolving needs and product usage. Support in preparing the technical aspects of proposals and presentations for upselling and cross-selling. Contribute insights to sales forecasts based on customer engagement and identified opportunities. 4. Serve as a Key Technical Contact Act as the primary technical point of contact for product managers and business stakeholders during onboarding. Engage regularly with assigned accounts to monitor product usage, technical integration, and overall engagement. Conduct regular technical check-ins (virtual or in-person) to understand satisfaction levels and identify opportunities for further adoption. 5. Support Pipeline Development Collaborate with events, partnerships, and marketing teams by providing technical insights for webinars, trade shows, and local partnerships. Assist in qualifying leads from a technical perspective, focusing on integration requirements and technical feasibility. 6. Contribute to Data Management Work with Sales Operations to ensure accurate and up-to-date technical information related to your accounts is maintained within the CRM system. Qualifications Bachelor's degree in a technical field (e.g., Computer Science, Engineering, Information Technology) or equivalent practical experience. Up to 3 years of experience in a technical customer-facing role, such as Technical Support, Solutions Engineering, or Technical Product Analysis, preferably with SaaS products. Familiarity with software product demonstrations and ability to explain technical concepts to both technical and non-technical audiences. Basic analytical skills to understand data related to product usage and customer engagement. Strong collaborative skills and ability to work effectively within a team environment. Proactive attitude with a willingness to learn and adapt to new technologies. Good written and verbal communication skills, with the ability to build rapport with technical contacts. Strong organizational and time-management skills. Basic understanding of B2B sales concepts and the importance of customer relationships. Familiarity with CRM systems is a plus. Exposure to or understanding of the Banking/Fintech industry is a plus. Flexible Benefits Stock Options: Every employee deserves a stake in the success of Tartan. Enjoy the benefits of stock options and be rewarded for the company s success. Health Insurance: Comprehensive health coverage for you and your family with a policy of INR 3 lakhs and personal accidental cover of INR 10 lakhs, plus other benefits. MacBook: You ll receive a MacBook to use for work, regardless of your role at Tartan. Career Growth: This is a great opportunity for you to grow your career in a technical support role with plenty of opportunities for learning and advancement. Work Environment: Thrive in a collaborative, innovative team where your contributions matter. Competitive Benefits: Get rewarded with stock options, health coverage, and all the tools you need to succeed. Apply Now to join Tartan as a Product Solutions Associate and become part of an innovative, customer-focused team. Qualification : Bachelor's degree in a technical field or equivalent practical experience.

We re proud to offer an exceptional total rewards package, including bonuses, comprehensive healthcare, insurance benefits, retirement programs, wellness initiatives, and service and performance recognition awards. Plus, we offer various social and recreational activities tailored to each location. Job Description: Client Engineering Security Engineer The Client Engineering Security Engineer plays a crucial role in safeguarding our systems and infrastructure by identifying and addressing security vulnerabilities. This position requires a strong understanding of security best practices, identity and access management, and a proactive approach to threat detection and mitigation. Responsibilities: Security Management: Develop, implement, and oversee security policies and procedures for Azure, Entra ID, Office 365, and Active Directory. Incident Monitoring: Monitor security alerts and incidents to ensure quick identification and resolution. Security Assessments: Regularly conduct security assessments and audits to detect vulnerabilities and potential risks. Identity and Access Management: Manage identity solutions, implementing multi-factor authentication (MFA) and role-based access control (RBAC) to enforce least-privilege principles. Compliance and Governance: Ensure adherence to industry standards and maintain up-to-date documentation for security policies and incidents. Collaboration and Support: Collaborate with IT, DevOps, and other teams to embed security into development and deployment workflows. Additional Responsibilities: Provide guidance on complex issues, share expertise, and promote best practices across teams. What You ll Need: Experience: At least 8 years in IT, including 2+ years of infrastructure engineering or security experience with Office 365, Azure AD/Entra ID, and Active Directory. Education: Bachelor's degree in a technology-related field or equivalent work experience. Certifications: Expert-level certifications in relevant technology platforms are highly preferred. Technical Expertise: Experience in designing, implementing, supporting, and maintaining enterprise-scale IT solutions. Communication Skills: Excellent interpersonal, written, and verbal communication skills, with the ability to effectively present ideas both in-person and remotely. Problem-Solving: Strong troubleshooting and problem-solving skills, with a proactive and adaptable approach to a fast-paced environment. Health Benefits: Medical and prescription drug insurance Dental and vision insurance Critical illness, accident, and hospital indemnity insurance Personalized healthcare support, wellbeing program, and tobacco cessation program Financial Benefits: Health Savings Account (HSA) Flexible Spending Accounts (FSAs) 401(k) plan Employee Stock Purchase Plan (ESPP) Basic life and AD&D insurance Short-term disability insurance About Stryker: Stryker is a leading provider of innovative products and services in MedSurg, Neurotechnology, and Orthopaedics that help enhance patient and healthcare outcomes. With a global reach, Stryker impacts over 150 million patients annually. Employees in certain sales and field roles that require access to customer accounts may be required to obtain various vaccinations as part of their job responsibilities. Qualification : Bachelor's degree in a technology-related field or equivalent work experience.

Key Responsibilities: Responsible for design, development, testing, troubleshooting, measurement, optimization, and improvement of software, new products, and code libraries across platforms. Partners with cross-functional experts (Product Management, Sales, Design, etc) to determine customer-focused solutions. Leverage best practices, articulate ideas, & markets them across team and organization. Promotes a culture of continuous learning. Leads application/framework/service design efforts, optimizing for quality, testing, and scale. Communicates clearly with team and management to define & achieve goals. What you will need to succeed: B.S. in Computer Science or equivalent engineering degree 7+ years of experience designing and developing web or software application Proven expertise in designing, developing scalable, maintainable, performant, and resilient application. Proven expertise in Java, OOP Principals, clean Design, and Design patterns OR Expert understanding of JQuery, AngularJS, ReactJS, AmberJS and NodeJS Experience in designing and implementing micro-services and RESTful services Expertise with RDBMS (PostgreSQL, MySQL) and NoSQL Database ES, Cassandra, MongoDB. Working Experience with Spring Framework, Kafka, Hibernate, Maven, Ant, Restful Webservices Experience working in Scala or Python is plus Expertise in build management systems and Continuous Integration and Deployment methodologies (Jenkin, Spinnaker, Kubernetes etc) Working knowledge of AWS infrastructure EC2, Auto Scaling, RDS, ELB, S3, Kinesis Qualification : B.S. in Computer Science or equivalent engineering degree.

Job Title: Full Stack Developer (JavaScript, Node.js, React, AngularJS) About the Role: We are looking for an experienced and self-driven Full Stack Developer who is passionate about working in a fast-paced startup environment. As part of a small, talented team, you will be responsible for both front-end and back-end development, writing high-performance and scalable code, and solving complex challenges in a timely manner. If you're someone who thrives in a dynamic, time-sensitive environment and loves building solutions that make an impact, this role is for you. A Great Fit for This Role: Excited About Startups: You re passionate about working in a startup and contributing to a highly talented and agile team. Strong Analytical Skills: You re able to quickly understand new technologies, navigate unknown challenges, and implement practical solutions. Hands-On Engineer: You love to design and develop solutions, writing clean, maintainable, and efficient code for both the front-end and back-end. Fast-Paced Environment: You thrive in a high-pressure, fast-paced environment where solutions are delivered rapidly rather than on a weekly/monthly cycle. Proven Track Record: You have experience delivering projects under time-sensitive conditions and enjoy solving problems on the fly. Passion for Full-Stack Technologies: You are proficient in modern JavaScript-based front-end and back-end technologies, and relational/analytical databases. Key Responsibilities: Full-Stack Development: Design and develop both front-end and back-end systems using technologies such as Node.js, React, AngularJS, and relational/NoSQL databases. Solution Design: Write clean, high-quality, scalable, and maintainable code for the overall application architecture. API Development: Build, optimize, and maintain RESTful APIs to ensure smooth communication between client and server-side applications. Database Management: Design and optimize relational (PostgreSQL, MySQL) and NoSQL (MongoDB) databases for performance and scalability. Collaboration: Work closely with cross-functional teams to define and deliver new features and improvements, while maintaining high standards of code quality. Performance Optimization: Optimize both front-end and back-end performance, ensuring a seamless and fast user experience. Time-Sensitive Deliveries: Ensure the timely delivery of projects and handle issues in real-time, meeting daily targets and deadlines. Must-Have Skills and Experience: JavaScript & Modern Frameworks: 3-4 years of experience working with Node.js or React and AngularJS/JavaScript for front-end and back-end development. Database Expertise: Expertise with relational databases (PostgreSQL, MySQL) and NoSQL databases (MongoDB). Strong Understanding of Full-Stack Development: Proven experience in both front-end (React/AngularJS) and back-end (Node.js) technologies. Code Quality & Performance: Ability to write clean, efficient, and scalable code that performs well at scale. Education: Bachelor s/Master s degree in Computer Science from Tier-I/Tier-II colleges only. Nice to Have: Experience with Messaging Systems: Familiarity with RabbitMQ and Elastic Search for scalable and efficient data processing. Cloud Services: Experience with AWS services and cloud-based application deployment. CI/CD Practices: Familiarity with continuous integration and deployment methodologies (e.g., Jenkins, Kubernetes). Linux Proficiency: Comfortable working in a Linux environment for development and deployment. What You ll Bring to the Team: A passion for full-stack development and hands-on coding. Strong experience in building scalable applications with modern JavaScript frameworks and databases. A deep understanding of designing solutions that prioritize performance, maintainability, and scalability. A proactive approach to problem-solving, with the ability to work in an agile and fast-paced environment. The ability to collaborate effectively with team members and contribute to a culture of continuous improvement. Perks and Benefits: Competitive salary and performance-based incentives. Opportunity to work on cutting-edge technologies and solve complex engineering challenges. Work in a fast-paced, growth-oriented environment where you can directly impact the product and business. Flexible working hours and remote work options. If you re an experienced Full Stack Developer passionate about working in a dynamic, high-growth startup, we d love to hear from you! Qualification : Bachelor's/Masters degree in Computer Science from tier-I/tier-II colleges only.

Key Responsibilities: Responsible for design, development, testing, troubleshooting, measurement, optimization and improvement of software, new products, and code libraries across platforms. Partners with cross functional experts (Product Management, Sales, Design, etc) to determine customer focused solutions. Leverage best practices, articulates ideas, & markets them across team and organization. Promotes a culture of continuous learning. Leads application/framework/service design efforts, optimizing for quality, testing, and scale. Communicates clearly with the team and management to define & achieve goals. Must Have: 2+ years of Experience with Angular. Excellent knowledge of front-end design and development. Strong expertise with HTML, CSS, and writing cross-browser-compatible code. Hands-on and implements complex AngularJS applications, directives, controllers, services. Good understanding of AJAX and JavaScript DOM manipulation techniques. Experience in JavaScript build tools like Grunt or Gulp. Thorough understanding of Computer Science Fundamentals and data structures. Critical thinking and problem-solving skills. Experience in working with the backend team for integrations. Experience with RESTful services.

Introduction We are a tech-driven company passionate about delivering exceptional customer experiences. Our team ensures seamless support, efficient logistics, and top-notch device management. Join us in a dynamic environment that values innovation, dedication, and proactive problem-solving. You will manage inventory, prepare devices, ensure accurate shipping and documentation, and provide technical support and repairs. Your ability to multitask, solve problems efficiently, and deliver exceptional service will drive operational success and customer satisfaction. Your Job Responsibilities Logistics Operations Handle incoming stock, maintain accurate records, and ensure proper storage. Assess, clean, and prepare devices for reuse or repair to ensure "out-of-the-box" quality. Pack items securely, label them for shipping, and maintain precise records of transactions. Conduct regular inventory checks to ensure accuracy and accountability. Quickly report missing, lost, or damaged items to supervisors. IT Support and Repairs Provide empathetic, personalized assistance via phone, email, and chat for device-related issues (e.g., laptops, smartphones). Diagnose and resolve technical problems efficiently, escalating complex issues when necessary. Perform hardware repairs, including replacing screens, batteries, and other components. Manage software installations, updates, and troubleshooting. Liaise with external vendors when necessary. Ensure all repairs meet company standards through rigorous testing. Identify recurring issues, update knowledge bases, and suggest device and application improvements. Work with colleagues to ensure consistent, high-quality user experiences and brainstorm solutions. Share user insights with product teams and participate in training to stay updated on product features and industry trends. Mobile Device Management (MDM) Demonstrate working knowledge of MDM solutions like Hexnode, Jamf, or similar tools. Configure, enroll, and manage devices through MDM platforms. Implement and manage security and compliance policies via MDM systems. Resolve device-specific issues related to MDM configurations. Skills, Knowledge, and Expertise Essential Skills Experience in logistics, inventory management, and IT support. Working knowledge of Mobile Device Management (MDM) solutions like Hexnode, Jamf, or similar platforms. Strong organizational skills and attention to detail. Knowledge of laptop hardware/software, remote troubleshooting, and device repair. Familiarity with shipping, receiving, and inventory tracking processes. Exceptional communication skills to guide users and explain technical concepts clearly. Ability to speak and communicate effectively in English and Hindi (additional languages are a bonus). Technical Proficiency Experience with Google Suite, CRM, and support ticketing systems. Familiarity with various operating systems (Windows, macOS, iOS, Android). Ability to create shipping labels, manage inventory, and perform cycle counts. Preferred Qualifications Certifications in technical support, logistics, or relevant technology areas. Certifications in Apple IT Support or Microsoft IT Support Specialist are desirable. Experience with device management tools like Apple Business Manager and MDM solutions like Hexnode or Jamf. Prior experience working at laptop/desktop repair centers, with experience in chip-level repairs. Personality Needs Accountable and responsible for support and regular operations. Diligent and detailed with case documentation. Ability to speak up and highlight gaps in the process. Resourceful and solution-focused. This combined role offers a unique opportunity to apply logistics expertise, MDM knowledge, and technical support skills in a fast-paced, customer-focused organization. If you re organized, tech-savvy, and dedicated to delivering outstanding service, we d love to hear from you! We re a people-first company where AI and innovation meet purpose. Guided by values of Openness, Enthusiasm, and Kindness, we invest in your growth and well-being, embracing flexibility, continuous learning, and inclusivity. Benefits: Remote work and flexibility: Customize your schedule. Comprehensive leave policy: 52 weekends, 40 days of consolidated leave, plus special leaves. Inclusive, supportive culture: Diversity and equal opportunities at the core. Medical insurance for you and your family. Professional coaching and mentorship opportunities.

The Role: Associate, IT Service Operations The Team: Our team is responsible for business management activities within the Technology group of OSTTRA including Technology Budget Management, Purchase request to Purchase order processes, the streamlining of business processes, and being enablers for the overall success of the Technology group. Our team values efficiency, innovation, and collaboration to drive operational excellence and pride ourselves on our ability to identify and implement process improvements while maintaining a strong focus on delivering high quality results to support the organizational success. The Impact: The Business Management analyst plays a crucial role in contributing to the overall objectives of the team and Technology organization. By optimizing business processes, headcount activities and ensuring seamless purchase order and invoice management, this role directly impacts the organization s operational efficiency, cost effectiveness and productivity. What s in it for you: We are looking for an experienced (5+ years in a similar role) IT ServiceDesk Engineer who can work independently, self-motivate and work in a global and multicultural team and goes the extra mile to ensure high quality in the work delivered. To enjoy working in this role we believe you have deep technical and process-oriented skills within your area of expertise, are very structured and thorough, are humble and take responsibility for the greater picture. Responsibilities: The role Directly responsible and accountable for the delivery of excellent end-user support to colleagues across all OSTTRA locations (APAC, India, UK and US) while being an integral member of larger EUC global support. Act as the first point of contact for the business, logging, triaging, managing, and resolving incidents and service requests across all OSTTRA EUC technologies Provide first and second line support via telephone support, email, live support, in person walk ups and managing queues from Self Service Portal, chats, emails and other channels. Identify, troubleshoot, resolve all support issues relating to OSTTRA Group corporate laptop, productivity & collaboration suites, telephony, video conferencing and associated business applications. Providing effective handover and escalation when necessary Effectively deal with all workloads within agreed Service Level Agreement periods. Ensure that information security considerations and controls are in place and always adhere to the Information Security policies. Provide advanced remote and deskside technical support for desktop (laptop) and telephony environment. Knowledge of Microsoft Windows 10, AD, MS Endpoint Management, Microsoft Endpoint manager, SCCM, Autopilot, Cloud App security Microsoft 365, Google Workspace and storage solutions and audio/visuals desktops/laptops/printers)Knowledge should also include hardware support (including Responsible for working with third party service providers to ensure end to end support is maintained as required. Document, maintain, use and share appropriate product and services knowledge articles and learn about new products and services as required To keep up to date with developments within the organization that may have an impact on the user experience. To fulfil any additional / ad hoc duties as required to meet the needs of the business What We re Looking For: In depth experience & expertise on Google Workspace is a must In depth experience & expertise on Microsoft 365 is a must Understanding and experience of Microsoft Exchange/Active Directory/Microsoft 365, creating and managing emails accounts, creating and amending distribution groups, creating, amending and troubleshooting issues with user accounts and permissions, including Group policies. Ability to work from ITSM tools such as Jira and self-prioritize workstack. Act on initiative with minimal management, and on multiple tasks concurrently In depth knowledge of Windows 10/11 Knowledge of standard range of desktop applications and hardware Follow-me print solutions Understanding of mobile devices iOS and Android and mobile device management (Microsoft Endpoint manager and Google MDM) Knowledge and experience of using anti-virus systems Knowledge of networking configuration LAN/WAN and wireless connections, with a technical ability and understanding of FTP, SSL etc hardware and operating systems (e.g. Windows, Linux, Apple) , storage solutions Desktop/Laptop/Telephony Working knowledge and understanding of Experience with basic networking protocols and network services including DNS, DHP and TCP/IP Basic understanding of IT Security, network protocols, firewall and VPN configurations, as well as remote access, content filtering, spam filtering, malware and virus protection Knowledge of audio and video conferencing technologies Knowledge and understanding of End User Collaboration systems email, chat, voice video, conferencing etc Previous experience within a Technical Service Desk/Desktop role in a Customer Service environment Professional qualifications: ITIL v3 Foundation, Service Desk Institute SDA or equivalent ITSM qualification Experience & expertise in working with JAMF. As this is a global role, some international travel may be necessary.

Job Title: Trainee Engineer Sales (ACR Equipment Mechanical) Location: Gurgaon Reporting To: Manager Experience: 0 to 1 Year Languages: English / Hindi Education: BE / Diploma in Mechanical Engineering Relevant Work Experience Experience in field sales of Kirloskar Refrigeration Compressors or similar industrial refrigeration compressors. Strong knowledge of industrial refrigeration compressor sales. Established relationships with industrial customers, especially in sectors like Dairy, Cold Storage, Seafood, and Chiller Plants. Sales experience with engineering products such as Ammonia Compressors is advantageous. Background in HVAC, Chillers, or industrial refrigeration is preferred. Must-Have Skills Strong communication and presentation skills. Ability to build customer rapport and support pre-sales activities. Effective team coordination skills. Verbal communication proficiency in local language. Analytical skills for market strategy assessment. Good to Have Skills Proficiency in MS Office. Additional computer skills, with SAP knowledge considered a plus. Job Description Manage field sales of Kirloskar Industrial Refrigeration Compressors. Responsible for order booking and payment collection. Maintain and build strong customer relationships. Oversee complete sales cycle including pre-sales, order acquisition, order execution, and payment collection. Opportunity to work with a reputed brand in industrial refrigeration. Hands-on experience in sales and customer relationship management. Career growth potential in the HVAC and refrigeration sector. Qualification : BE / Diploma in Mechanical Engineering

Job Title: Advance Engineer Vehicle Networks Location: Gurgaon Job Family: Research and Development Employment Type: Full-Time About CNH Industrial Innovation. Sustainability. Productivity. At CNH Industrial, we re breaking new ground to sustainably advance the vital work of farmers and builders worldwide. From alternative power solutions to precision productivity technology, our innovative products help feed and shelter a growing global population. Join our collaborative global team where your skills help drive customer success and innovation. Job Purpose As an Advance Engineer in Vehicle Networks, you will guide the team on technology application and standardization of technical processes. You will share product knowledge, keep updated on emerging technologies, and assist in implementing technical strategies. Mentoring team members on process adherence and tool usage, managing stakeholders, and actively participating in cross-functional meetings are key parts of this role. Taking ownership of your area of scope and handling complex tasks will distinguish you. Key Responsibilities Deliver network functional and diagnostic projects. Develop and maintain system architecture documentation for design reviews. Manage Symbol Libraries and maintain signal/message dictionaries. Ensure adherence to and actively drive industry standards (SAE, ISO). Support continuous development process improvements. Mentor and guide team members on tools, software, and processes. Experience & Skills Required 5 to 10 years experience in off-road machinery requirements, operations, and electronic specifications (for experienced profiles). Ability to work within an offshore team with an open and collaborative mindset. Agricultural or off-road machinery engineering background preferred. Strong knowledge of CAN networks, SAE / J1939 / ISO11783 standards. Proficient with tools such as Vector CANDB++ (Admin version), CANoe or CANalyzer, BUS Master. Ability to interpret specifications and test reports to address network issues. Understanding of ECU architectural designs. Preferred Qualifications Master s or Bachelor s degree in Electrical, Electronic, Mechatronic, or Telecommunication Engineering. Special interest in communication technologies (CAN, J1939) and engineering process support. Fluent in English. Dynamic international career opportunities. Inclusive, respectful, and collaborative work culture. Flexible work arrangements. Comprehensive benefits including savings & retirement plans, tuition reimbursement, parental leave, adoption assistance, fertility & family building support. Employee assistance programs. Charitable contribution matching and volunteer time off. Grow your career at CNH Industrial where innovation meets purpose. Qualification : Masters or Bachelors degree in Electrical, Electronic, Mechatronic, or Telecommunication Engineering