Productivity Jobs in Chennai

Position: Team Leader - Voice Process Location: Chennai Designation: Team Leader Education: Any Graduate Job Description Set Clear Goals: Establish and communicate clear team objectives and individual targets. Task Delegation: Assign tasks to team members, ensuring that deadlines are met efficiently. Daily Operations Management: Supervise and manage day-to-day operations to ensure smooth workflow. Performance Monitoring: Track and evaluate team performance, analyzing key metrics and providing reports to upper management. Motivation & Leadership: Foster a positive team environment, keeping the team motivated and focused on achieving goals. Team Building: Plan and organize team-building activities to improve collaboration and morale. Attrition Control: Proactively manage and minimize team attrition. Target Achievement: Ensure that team targets are consistently met in line with organizational goals. Candidate Profile Experience: Minimum of 2 years in Sales/Collection within a Call Centre or BPO environment. Industry Experience: Previous experience in Sales (Credit Cards, NBFC, Telecom) is preferred. Team Leadership: Proven ability to lead and manage a team effectively, with a focus on motivation and target achievement. Skills Exceptional communication and interpersonal skills. Strong persuasive and convincing abilities to drive performance. Qualification : Any Graduate

Position: Lead Software Engineer Location: Chennai Department: Engineering Job Type: Full-time Industry: E-Publishing About Us At Kriyadocs , we are a leading document workflow platform dedicated to the publishing industry. For over 19 years, we ve partnered with prestigious publishing houses worldwide to deliver world-class digital and print content. By harnessing cutting-edge technology, streamlined processes, and domain expertise, we simplify the entire publishing lifecycle from authoring and reviewing to distribution. Our vision is to make publishing content as easy as the click of a button, becoming the partner of choice for those sharing knowledge globally. We prioritize creating a fantastic experience for authors, content publishers, and our employees through technology and innovation. Role Overview We are looking for a Lead Software Engineer with at least 6 years of professional experience to join our engineering team. This is a hands-on leadership role where you'll spend about 80% of your time coding and the remaining 20% mentoring and guiding junior engineers. You will be responsible for architecting solutions, enforcing best practices, and ensuring technical excellence across the team. Our technology stack includes React, TypeScript, Zod, Fastify, ElasticSearch, and modern Database ORMs. Key Responsibilities Hands-On Engineering (80%) Design, develop, and maintain backend services using Fastify, TypeScript, and ORMs (optional). Build and optimize frontend applications using React and Zod for schema validation. Write clean, testable, and maintainable code that adheres to coding standards. Lead technical discussions, perform code reviews, and ensure high-quality code delivery. Mentorship & Leadership (20%) Guide junior developers, fostering growth and technical excellence. Establish and enforce coding standards, best practices, and development workflows (e.g., ESLint, Prettier, CI/CD pipelines). Promote knowledge sharing and collaborative problem-solving within the team. System Design & Architecture Own and drive the architecture of scalable, performant, secure, and maintainable systems. Evaluate trade-offs and propose practical solutions to business and technical challenges. Collaborate with product managers, designers, and stakeholders to design solutions. Operational Excellence Implement observability, error handling, and monitoring for production systems. Contribute to incident management, root cause analysis, and preventative measures. Continuously improve developer productivity and CI/CD processes. Required Qualifications 6+ years of professional software engineering experience. Strong proficiency in TypeScript and modern JavaScript. Hands-on experience with React for frontend development. Experience with Fastify (or similar Node.js frameworks) for backend development. Familiarity with Zod or similar validation libraries. Proficiency with ElasticSearch and designing efficient queries. Experience with at least one Database ORM (e.g., Prisma, TypeORM, Sequelize). Familiarity with Git, CI/CD pipelines, and modern DevOps practices. Preferred Skills Experience working in monorepo setups. Exposure to cloud platforms like AWS, GCP, or Azure. Familiarity with testing frameworks (Jest, Vitest, Playwright). Experience in performance tuning for React, Fastify, and ElasticSearch. Strong communication and collaboration skills in cross-functional teams. A highly hands-on engineer who leads by example. Someone who can balance coding with mentoring and elevating junior developers. A pragmatic decision-maker who understands trade-offs and business needs. A builder at heart, passionate about clean, scalable, and maintainable code. Benefits Competitive compensation with growth opportunities. Opportunity to influence engineering culture and best practices. Collaborative environment with challenging, impactful projects. ESI and PF benefits.

Medical Coder Multispecialty Denials (Radiology & Pathology) Location: Chennai Experience: Minimum 1 Year Department: Revenue Cycle Management (RCM) Employment Type: Full-time About the Role We are looking for a detail-oriented and experienced Medical Coder specializing in Radiology and Pathology denials management to join our growing Revenue Cycle Management (RCM) team. In this role, you will be responsible for identifying root causes of coding-related denials, reworking claims, and submitting appeals in alignment with payer guidelines. You will work closely with AR, billing, and compliance teams to drive timely resolution of denied claims. Key Responsibilities Review and analyze denied claims specifically in Radiology and Pathology specialties. Identify denial trends related to coding and take corrective actions. Apply accurate CPT, ICD-10, and HCPCS codes based on clinical documentation. Draft and submit coding appeals with appropriate justifications, coding references, and documentation. Collaborate with AR and billing teams to resolve complex denials and ensure clean claim submission. Adhere to payer-specific guidelines, LCDs/NCDs, and industry-standard coding protocols. Maintain coding accuracy, compliance, and productivity benchmarks as per company standards. Required Skills & Qualifications Minimum 1 year of hands-on experience in medical coding, specifically in Radiology and Pathology denials. Solid understanding of US Healthcare RCM processes, denial workflows, and appeal procedures. Strong command of CPT, ICD-10, and HCPCS coding systems. Experience with medical coding tools such as EncoderPro, Optum360, or similar platforms. Familiarity with payer-specific guidelines, including Medicare LCD/NCD policies. Excellent analytical and problem-solving skills. Effective written and verbal communication skills to support appeal writing and inter-team collaboration. Preferred Qualifications Certified Professional Coder (CPC), Certified Coding Specialist (CCS), or equivalent certification is an added advantage. Experience working in an RCM/BPO/KPO environment is preferred. Exposure to additional specialties or multispecialty coding is a plus. Competitive salary and performance-based incentives Training and development programs for career growth A collaborative and supportive work environment Exposure to a wide range of specialties and payer systems

Medical Coder Multispecialty Denials (E/M) Location: Chennai Experience: Minimum 1 Year Department: Revenue Cycle Management (RCM) Employment Type: Full-time Job Summary We are seeking a detail-oriented and experienced Medical Coder specializing in Evaluation and Management (E/M) services to support our multispecialty denial management operations. The ideal candidate will be responsible for analyzing denied claims, identifying coding or documentation issues, and executing effective appeal strategies to maximize reimbursement in line with payer-specific guidelines and compliance standards. Key Responsibilities Review and resolve denied claims related to E/M services across multiple specialties. Analyze clinical documentation and assign accurate CPT, ICD-10, and HCPCS codes. Investigate reasons for denials such as incorrect levels of service, insufficient documentation, or bundling edits. Prepare and submit well-documented appeals based on payer-specific rules and coding guidelines. Collaborate with Accounts Receivable (AR) and billing teams to ensure timely resolution of denials. Ensure adherence to CMS, Medicare, commercial payer, and internal compliance policies. Consistently meet or exceed quality and productivity benchmarks set by the organization. Required Skills & Qualifications Minimum 1 year of experience in E/M coding and denial management. In-depth knowledge of 2021+ E/M coding guidelines and documentation requirements. Experience handling denials in multispecialty environments (e.g., Internal Medicine, Pediatrics, Cardiology, etc.). Familiarity with coding tools (e.g., EncoderPro, 3M, Optum360) and EMR/EHR systems. Strong understanding of payer-specific rules, including Medicare and commercial insurers. Excellent attention to detail, communication, and analytical thinking. Ability to work independently as well as in a team-oriented environment. Preferred Qualifications Certified Professional Coder (CPC), Certified Coding Specialist (CCS), or equivalent certification (preferred). Previous experience in a US Healthcare RCM setting, especially with denials and appeals workflows. Competitive compensation and incentive structure Career growth opportunities in a high-impact RCM environment Ongoing training and support for certifications and coding updates Collaborative and inclusive work culture

Medical Coder E/M Coding Location: Chennai Experience: Minimum 1 Year Department: Medical Coding Job Summary We are seeking a skilled and detail-oriented E/M Medical Coder to join our medical coding team. The ideal candidate will have strong expertise in Evaluation and Management (E/M) coding guidelines, with the ability to accurately assign CPT, ICD-10, and HCPCS codes for diverse clinical encounters across multiple specialties. Key Responsibilities Review clinical documentation and assign accurate E/M CPT codes following 2021+ AMA guidelines. Assign precise ICD-10-CM diagnosis codes and relevant HCPCS codes as needed. Ensure strict adherence to coding compliance standards including CMS, payer-specific policies, and internal protocols. Collaborate effectively with providers and documentation teams to resolve discrepancies and obtain necessary clarifications. Consistently meet productivity and accuracy benchmarks established by the organization. Stay current with evolving coding regulations, payer requirements, and industry best practices. Required Skills & Qualifications Solid knowledge of E/M coding guidelines, including updates from 2021 onwards. Familiarity with multispecialty clinical areas such as Internal Medicine, Family Medicine, Cardiology, Urgent Care, etc. Experience with coding software tools and EHR/EMR systems. Strong attention to detail, analytical mindset, and excellent communication skills.

IPDRG Coder Location: Chennai Experience: Minimum 1 Year Department: Medical Coding Job Summary We are looking for an experienced Inpatient DRG Coder with strong expertise in ICD-10-CM and ICD-10-PCS coding to accurately assign MS-DRGs or APR-DRGs for hospital inpatient services. The ideal candidate will ensure compliance with coding guidelines and work closely with clinical teams to ensure thorough documentation. Key Responsibilities Review inpatient medical records and accurately assign ICD-10-CM diagnosis codes and ICD-10-PCS procedure codes. Determine appropriate MS-DRG or APR-DRG assignment based on coding rules and grouping logic. Maintain strict adherence to coding compliance standards, including CMS, AHA Coding Clinic, and hospital policies. Collaborate with physicians to clarify or query insufficient or ambiguous documentation. Achieve or exceed accuracy and productivity targets as defined by management. Stay current with updates to DRG classifications and regulatory changes impacting inpatient coding. Qualifications Certified Coding Specialist (CCS) or equivalent certification is required. Minimum of 1 year of experience in Inpatient DRG (IPDRG) coding.

Job Title: Manager / Senior Manager Operations Experience Required: 7 15 Years Job Category: Billing Operations Location: Chennai Eligibility: Graduates from any stream Work Mode: Work from Office Job Summary: We are seeking an experienced and strategic Manager / Senior Manager Operations to lead and oversee our end-to-end Revenue Cycle Management (RCM) operations. This role requires deep domain expertise in medical billing, strong leadership, and the ability to manage teams, clients, and data-driven decision-making effectively. Key Responsibilities: Lead and manage end-to-end RCM processes including Charge Entry, Payment Posting, and AR Management. Oversee daily operations and ensure quality, productivity, and process compliance. Manage and mentor teams; provide guidance, support, and performance feedback. Build strong relationships with clients through effective communication via email and calls. Drive data-driven decision-making through data analysis, report generation, and delivering presentations to management. Contribute to operational planning including transition management and FTE forecasting. Collaborate cross-functionally to improve process efficiency and resolve escalations. Maintain a high standard of professionalism, confidentiality, and integrity. Required Skills & Qualifications: Minimum 12 years of experience in end-to-end RCM operations. At least 3 to 5 years of experience in managing and leading teams. Strong oral and written communication skills. Excellent interpersonal skills and ability to work collaboratively or independently. Proficient in MS Office, especially Excel and PowerPoint. Demonstrated experience in client handling, data reporting, and process transitions. Job Essentials: Hands-on experience with Charge Entry, Payment Posting, and AR functions. Experience in handling client communications and escalations. Expertise in data analytics, reporting, and presenting business insights. Proven track record in transition planning and workforce (FTE) management. Qualification : Graduates from any stream

Manager, Country Operations (India) Location: Chennai, India Team: Teleport (AirAsia's logistics arm) Focus: Air Freight Operations, Ground Handling & 3PL Coordination Teleport is reimagining logistics across Asia. Every day, we move cargo through 100+ airports fast, secure, and efficiently. Our goal? Be the go-to end-to-end delivery solutions provider in Asia. To do that, we need leaders who thrive in a fast-paced, startup-like culture. About the Role We're looking for a hands-on Country Operations Manager to take ownership of our air cargo operations in India. You ll lead day-to-day operational performance, work closely with Cargo Terminal Operators (CTOs), ground handling teams, customs, and 3PLs, and act as the key link between strategy and execution. This is a dynamic, multi-disciplinary leadership role with a strong focus on process improvement, stakeholder engagement, and operational excellence. What You'll Be Doing A Day in the Life Operations Management Oversee daily air freight operations: loading, unloading, handling Ensure shipments (including hazardous goods) comply with all legal & safety regulations Conduct toolbox meetings, weekly/monthly ops reviews, and lead operational briefings Maintain SLA adherence for shipment movement and handover Performance & Process Improvement Monitor key KPIs and operational costs (fuel, packaging, etc.) Drive productivity optimization through staffing, capacity, and resource planning Lead new initiatives to reduce CPP (cost per parcel) and enhance delivery timelines Analyze fleet/community budgeting and forecast volumes to scale delivery capacity Stakeholder & Partner Engagement Coordinate with CTOs, airport authorities, freight forwarders, and internal departments Onboard and manage 3PL vendors with performance tracking Respond to customs-related inquiries and ensure timely, compliant declarations Team Leadership & Training Resolve staff conflicts, motivate teams, and handle feedback loops Design and roll out training/coaching programs for ground teams and couriers Implement safety and compliance initiatives to maintain operational integrity What You Need to Succeed Must-Have Skills Excellent communication and interpersonal skills (English fluency required) Strong data accuracy and reporting skills Proficiency in Microsoft Office and operational software High attention to detail accuracy is non-negotiable Hands-on experience leading logistics or operations teams Leadership Style We Value Willing to roll up your sleeves lead by example Biased for action speed > perfection Transparent, proactive communicator Goal-focused, flexible on execution People-first mindset we treat our team with respect and empathy At Teleport by AirAsia, we don t just move cargo we move fast, solve hard problems, and build the future of logistics across Asia. You ll get the chance to lead meaningful projects, work with cross-functional teams, and shape the country-level operations strategy. We embrace diversity and are proud to be an equal opportunity employer. Everyone is welcome here. Apply now and help us change how Asia delivers.

Job Title: Engineering Manager Location: Chennai, India Experience: 15+ Years Qualification: Graduate / Post Graduate Engineering in Computer Science from premier global institutes Job Purpose: We are seeking a deeply technical and hands-on Engineering Manager to lead a high-performing team of 10-15 engineers. You will architect, design, and build scalable platforms that empower customers and internal developers to create and deploy innovative applications. Collaborating closely with program managers, visual designers, and external partners, you will drive the creation of intuitive web and mobility-based user experiences and backend platforms. You will also contribute to engineering systems and tooling to enhance team agility, accelerate delivery, and maintain world-class enterprise products. Comfortable in ambiguous and evolving environments, you will prioritize data-driven iteration, rapid learning from customers, and delivering optimal design solutions. Key Responsibilities: Lead and mentor a team of engineers, fostering technical excellence, collaboration, and continuous learning. Drive end-to-end delivery of features with speed, quality, and measurable impact on the business. Provide hands-on technical leadership in architecture, coding, design, incident resolution, and compliance (security, privacy, accessibility). Act as the go-to expert in your area, supporting your team to solve complex technical challenges. Manage team communication, set clear expectations, negotiate dependencies, and resolve conflicts effectively. Translate shifting business goals into prioritized, actionable plans with clear milestones. Oversee resource allocation to maximize team agility and quality output. Champion employee engagement, talent growth, retention, and a positive team culture. Collaborate closely with cross-functional teams including product management, design, development, and QA. Identify and invest in improvements to technology, processes, and continuous delivery practices to boost productivity. Promote best practices and foster a culture of efficiency and innovation throughout the development lifecycle. Required Skills & Experience: Graduate or Post Graduate degree in Computer Science from a premier engineering institute (global ranking preferred). 8+ years of professional software design and development experience, including coding in C/C++, C#, Java, JavaScript, or Python. 3+ years of people management experience leading technical teams. Hands-on experience with large-scale, high-volume services, service-oriented architectures, and cloud-based systems (Azure or equivalent preferred). Strong knowledge of secure software design, enterprise design patterns, and the ability to contribute to both design and coding. Excellent verbal and written communication skills, with the ability to inspire and align teams around a shared vision. Proven ability to collaborate across groups and disciplines in fast-paced, ambiguous environments. Demonstrated commitment to mentoring and growing junior engineers. Analytical, problem-solving, rapid prototyping, debugging, and decision-making capabilities. Positive team player with adaptability and agility in development approaches. Qualification : Graduate / Post Graduate Engineering in Computer Science from premier global institutes

Job Description: As a Specialist in Plastic Component and Associated Tooling, you will be responsible for the specification, industrialization, and qualification of plastic components and associated tools. This role requires strong technical expertise in plastic molding, tooling design, and process optimization. You will collaborate with the technical team to define components and work with the purchasing team for supplier selection of molding and tooling. Your key responsibilities will include preparing mold specifications, conducting mold flow analysis, and reviewing tool designs for their capability to deliver robust parts. You will be responsible for selecting, validating, and introducing new technologies and processes within the plastic components domain. You will also oversee the planning and scheduling of mold manufacturing, establishing molding process parameters, and ensuring plant acceptance. Continuous improvement actions in tool and manufacturing processes will also be part of your role. Key Responsibilities: Tool and Component Specification: Collaborate with the technical team to define plastic components and work with purchasing for supplier selection of molding and tooling. Prepare detailed mold specifications, mold flow analysis, and tool specifications for suppliers. Tool Design and Process Review: Review tool designs for their capability in delivering robust parts, focusing on critical-to-quality (CTQ) requirements. Conduct PFMEA (Process Failure Mode Effects Analysis) to ensure process reliability and quality. Technology & Process Standardization: Select, validate, and introduce new technologies and processes locally within the plastic component domain. Standardize molding technologies and processes to ensure consistency and efficiency. Cost Estimation & Planning: Estimate mold and part costing for new tools and components. Plan and schedule mold manufacturing activities to meet production deadlines. Process Parameters & Plant Acceptance: Establish molding process parameters and ensure that they are adhered to in production. Obtain plant acceptance and provide final sign-off on tools and processes after validation. Continuous Improvement: Implement continuous improvement actions for tools and manufacturing processes to enhance productivity and quality. Troubleshoot and resolve any molding process and tooling issues that arise during production. Qualifications: Education: Diploma in Tool and Die Making or equivalent technical qualification. Experience: 10+ years of experience in plastic/metallic tooling development and molding process development. Proven track record of working with suppliers and troubleshooting molding process and tooling issues. Experience in a molding/tooling environment with a focus on implementing process improvements. Skills: Strong communication skills in English, both written and verbal. Ability to work effectively in a multicultural, virtual environment. Deep knowledge of mold specifications, molding process parameters, and tooling development. Additional Expertise: Familiarity with mold flow analysis, PFMEA, and other quality tools. Strong understanding of plastic molding technologies and tooling best practices. Be part of an innovative and dynamic team focused on cutting-edge technology in the plastic component and tooling industry. Work in a challenging and evolving field with opportunities for personal growth and technical expertise. Collaborate with cross-functional teams and suppliers to shape the future of manufacturing processes. Apply now to take on this exciting opportunity and contribute to the growth of our manufacturing capabilities! Qualification : Diploma in Tool and Die Making or equivalent technical qualification.

Description Job Requirements Job Title: DevOps Engineer Company Name: IDFC FIRST Bank Job Type: Full-Time Job Category: Technology, Analytics & Digital Banking Department: New Age > Information Technology > Engineering > Digital Engineering Location: Chennai, Tamil Nadu, India IDFC FIRST Bank is seeking a highly skilled and motivated DevOps Engineer to join our growing team in Chennai, Tamil Nadu. As a DevOps Engineer, you will play a crucial role in our New Age department, specifically in the Information Technology, Engineering, and Digital Engineering teams. You will be responsible for designing, implementing, and maintaining our DevOps processes and tools to support our digital banking initiatives. Key Responsibilities: Design, implement, and maintain our DevOps processes and tools to support our digital banking initiatives Collaborate with cross-functional teams to identify and implement automation opportunities Monitor and maintain the health and performance of our systems and applications Troubleshoot and resolve any issues in a timely manner Continuously improve our DevOps processes and tools to increase efficiency and productivity Stay up-to-date with industry trends and best practices in DevOps and digital banking Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field Minimum of 3 years of experience in a DevOps role Strong knowledge of DevOps principles and best practices Experience with automation tools such as Ansible, Puppet, or Chef Proficient in scripting languages such as Python, Bash, or PowerShell Experience with cloud platforms such as AWS, Azure, or Google Cloud Knowledge of containerization technologies such as Docker and Kubernetes Familiarity with Agile methodologies and CI/CD pipelines Excellent problem-solving and troubleshooting skills Strong communication and collaboration skills Ability to work in a fast-paced and dynamic environment If you are passionate about DevOps and digital banking and want to be a part of a dynamic and innovative team, then we want to hear from you! Join us at IDFC FIRST Bank and help us revolutionize the banking industry with cutting-edge technology. Qualification : Bachelor's degree in Computer Science, Engineering, or a related field

Company Overview: At Johnson & Johnson, we are driven by the belief that health is everything. With over 125 years of experience in healthcare innovation, we strive to improve and cure diseases, create smarter treatments, and deliver personalized healthcare solutions. Through our expertise in Innovative Medicine and MedTech, we impact the lives of millions globally by creating products that elevate the standard of care and improve patient outcomes. Job Description: Johnson & Johnson Medical Devices is seeking a District Account Manager for the Chennai region to drive the sales of Surgical Sutures, Hernia products, and Hemostats within key accounts. The successful candidate will be responsible for achieving and exceeding sales targets within a designated territory while maintaining a high level of customer satisfaction and loyalty. This role requires building long-term customer relationships, understanding customer needs, and staying updated on competitive developments in the marketplace. Key Responsibilities: Sales Turnover: Sell franchise products within the assigned territory, with weekly and monthly action plans to achieve sales objectives. Analyze sales reports to identify opportunities, recognize routine problems, and recommend solutions. Negotiate and close sales in routine situations and, with guidance, handle more complex deals. Participate in trade displays and conferences as required. Territory Management: Develop a deep understanding of customer needs to identify sales opportunities. Identify and pursue tender/contract opportunities. Create and execute an efficient territory plan, with guidance. Work with retailers to ensure they serve as brand ambassadors for Johnson & Johnson products. Identify and train surgeons on new technologies and solutions via in-surgery consultations, sales calls, and training sessions. Customer In-Service Education & Training: Collaborate with the manager to identify customer in-service needs to ensure efficient and effective product usage. Develop and maintain strong relationships with customers at all levels. Coordinate and deliver in-service education sessions with assistance. Advise marketing on customer in-service education resource needs. Key Account Management: Develop a plan to optimize key account development and sales growth with guidance. Product & Market Knowledge: Continuously improve personal knowledge of product features, benefits, and correct applications. Demonstrate product usage and differentiate products from competitors. Collect information on competitive products and current practices in the marketplace. Monitor adoption of products among trained surgeons. Distribution Management: Develop and implement a distribution network for the assigned territory. Ensure distributor health is aligned with agreed guidelines. Expense, Equipment, and Samples Management: Manage expenses judiciously, ensuring sustainable productivity. Plan sample and expense utilization within budget and approval guidelines. Self-Development: Identify areas for personal improvement and participate in training programs. Apply new learning strategies to improve job performance. Corporate Ethics and Governance: Conduct business in alignment with corporate ethics and the Johnson & Johnson Credo. Maintain high ethical standards in customer relationships and business activities. Qualifications: Education: Science graduate or post-graduate degree holder. Experience: 4-10 years of experience in Medical Device Sales. Experience managing HCP KOLs (Key Opinion Leaders) is essential. Sales experience in laparoscopy products is preferred. Language Skills: Proficiency in Hindi and/or English. At Johnson & Johnson, you ll have the opportunity to work in a collaborative environment with a team dedicated to caring and empowering you to drive your career. We are an equal opportunity employer and value diversity at our company. Johnson & Johnson is an Equal Opportunity Employer and adheres to diversity and inclusion practices. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Title: Customer Service Executive Function: Customer Experience Experience: 2-3 years in Customer Service Education: Graduate: Any discipline Postgraduate: MBA, PGDM (preferred) Job Purpose: As a Customer Service Executive, you will be responsible for delivering exceptional customer service, enhancing customer experience, and acting as a brand ambassador for the company. Your role involves resolving customer queries, improving service quality, and ensuring customer satisfaction, loyalty, and retention. Roles & Responsibilities: Customer Support & Query Resolution: Provide timely and effective resolutions to customer queries and complaints. Take ownership of customer issues and follow through to resolution. Maintain accurate records of customer interactions and service actions. Service Quality & Process Improvement: Develop and implement service policies, procedures, and standards. Analyze MIS reports to enhance productivity and efficiency. Stay updated with industry best practices to improve customer experience. Customer Engagement & Brand Advocacy: Actively monitor and engage with customers on Twitter, Facebook, and other social platforms. Participate in social media discussions, blogs, and online communities. Improve the company s brand image by effectively handling complaints and grievances. Team Development & Resource Management: Mentor and develop customer service team members. Foster an environment of encouragement and empowerment to drive performance. Ensure adherence to budget and resource utilization for achieving qualitative and quantitative targets. Stakeholder & Cross-Functional Collaboration: Liaise with internal departments to ensure quick resolution of customer issues. Identify business opportunities by analyzing customer feedback. Work towards reducing resolution time through effective close-looping. Key Competencies: Strong understanding of customer service principles and best practices. Excellent communication, problem-solving, and interpersonal skills. Ability to handle social media interactions and brand reputation management. Data-driven approach to service quality enhancement and process optimization. Experience in mentoring teams and managing customer service operations. Be part of a customer-centric organization focused on service excellence. Gain hands-on experience in customer engagement, service strategy, and brand advocacy. Work in a dynamic and collaborative environment with growth opportunities. If you are passionate about customer service and eager to make a difference, we would love to hear from you! Qualification :

Operations Head Manufacturing Location: Chennai Mission: We are seeking an experienced Operations Head to lead and manage standardized manufacturing and production methods. The ideal candidate will drive continuous improvement initiatives, ensure operational excellence, and align resources to meet both short-term and long-term business goals. Key Responsibilities: Safety & Compliance: Ensure adherence to Health, Safety, and Environment (HSE) regulations and 5S principles. Oversee incident reporting and take corrective actions as required. Serve as the legal responsible authority in case of accidents. Quality & Process Excellence: Enforce compliance with quality systems, processes, and procedures to maintain high product standards. Ensure proper implementation of standardized work and best manufacturing practices. Production & Resource Management: Oversee production performance and productivity, optimizing the use of human and technical resources. Manage load vs. resource balance based on the Master Production Schedule (MPS) and customer requirements. Contribute to production planning and execution. People & Leadership Development: Lead and develop a high-performing team, ensuring alignment with company objectives. Define and implement training programs to enhance competencies. Drive employee engagement, performance management, and recognition programs. Continuous Improvement & Digitalization: Lead Lean Manufacturing and Operational Excellence initiatives to drive cost efficiency and performance improvements. Implement digital tools to enhance manufacturing efficiency and data-driven decision-making. Stakeholder & Change Management: Act as a key liaison between cross-functional teams, ensuring seamless operations and effective communication. Lead change management initiatives and drive cultural transformation within the plant. Key Competencies: Manufacturing Management & Operational Performance Lean & Continuous Improvement (Kaizen, Six Sigma) Supply Chain & Production Planning Digital Acumen & Data-Driven Decision Making Health & Safety Compliance Leadership, Influence & People Development Required Experience & Qualifications: 15+ years of experience in manufacturing/production, with a strong track record in plant operations, supply chain, or process optimization. Bachelor's/Master s degree in Engineering, Manufacturing, or a related field. Expertise in performance management tools (ERP/MES/DISS/LDS) and quality improvement methodologies. Proven leadership in managing large teams, implementing manufacturing best practices, and driving cost efficiencies. Join us in driving operational excellence and shaping the future of manufacturing at Schneider Electric! Qualification : Bachelor's/Masters degree in Engineering, Manufacturing, or a related field.

Senior Technical Engineer EMCS Customer Projects Location: Chennai About the Role: We are looking for a Senior Technical Engineer to join Schneider Electric s Digital Power team, specializing in Energy Management and Control Systems (EMCS) for industries such as Oil & Gas, Electro Intensive, Energies, Power & Grid, Micro-Grid, and Transport. Based in Chennai, this role involves technical leadership, solution development, and project execution, working closely with internal teams, customers, and business leaders. Key Responsibilities: Technical Leadership & Execution: Lead EMCS automation engineering activities for complex projects. Provide technical solutions, innovation strategies, and execution plans. Ensure compliance with project objectives, timelines, and quality standards. Project Management & Risk Assessment: Analyze and identify risks and opportunities in project specifications during bidding and execution. Plan team activities based on workload and solution complexity. Support the Project Manager and Tendering team with technical insights. Team Development & Collaboration: Foster a culture of technical excellence and innovation within the team. Mentor and develop team members' technical competencies. Collaborate with internal and external stakeholders to drive successful project execution. Quality & Continuous Improvement: Ensure high technical quality and service levels for engineering documentation (network architecture, technical descriptions, BOM, etc.). Drive continuous improvement by setting productivity targets and implementing related actions. Ensure compliance with quality, safety, and environmental procedures. Required Skills & Competencies: Strong expertise in energy automation project execution. Leadership experience in team management and customer engagement. Deep understanding of the energy industry and automation solutions. Ability to identify and implement technical innovations. Excellent communication, problem-solving, and interpersonal skills. Highly self-motivated, proactive, and adaptable. Qualifications & Experience: Education: Bachelor s or Master s degree in Electrical/Electronics, Computer Science, or Instrumentation Engineering. Experience: 7-8 years in energy automation, project execution, and team leadership. Experience in customer management and stakeholder collaboration is a plus. Join Schneider Electric and be part of a team driving the future of energy automation! Qualification : Bachelors or Masters degree in Electrical/Electronics, Computer Science, or Instrumentation Engineering.

Job Title: New Associate Commercial Real Estate Accounting Reports Skill Requirement: Commercial Banking Commercial Real Estate Accounting Reports Qualifications: Any Graduation Experience: 0 to 1 year About Accenture Accenture is a global professional services company with expertise in digital, cloud, and security solutions. With unmatched experience across 40+ industries, we provide Strategy & Consulting, Technology & Operations, and Accenture Song services, powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our team of 699,000 professionals drives innovation and human ingenuity to serve clients in over 120 countries. We embrace change to create value and success for clients, employees, shareholders, partners, and communities. Visit us at www.accenture.com. Job Overview As a New Associate in the Commercial Real Estate Accounting Reports team, you will support clients in addressing quality and productivity challenges, keeping up with customer expectations, and ensuring business sustainability. Our Corporate & Wholesale Banking team facilitates trade finance transactions while ensuring regulatory compliance and risk mitigation. This includes servicing mortgage banks and financial institutions by handling: Interest, principal, and escrow payments Monthly payment statements and collections Record-keeping of payments and balances Managing tax and insurance payments, including escrow and impound funds Fund remittance to note holders and delinquency follow-ups Key Responsibilities Analyze and resolve lower-complexity problems within the assigned scope Collaborate with peers within Accenture and provide updates to supervisors Limited exposure to clients and Accenture management Receive moderate instructions for daily tasks and detailed guidance for new assignments Contribute as an individual team member with a focused area of work Work may require rotational shifts Required Skills & Qualifications Flexibility to work in US shifts Preferably commercial banking experience Strong communication skills Relevant work experience in commercial banking operations Build your career in commercial real estate accounting Work with a dynamic and global organization Gain valuable experience in corporate & wholesale banking If you are looking to grow your career with a world-leading company, this is the opportunity for you! Qualification : Any Graduate

Introduction to role Accountabilities Support assessment of all aspects of business performance in the functional area: create and design dashboards, evaluate metrics and outputs, and report on business performance. Support the functional area s scorecard, ensuring alignment with the wider IT reporting frameworks. Manage complex data collation across activities and from multiple sources to enable regular scorecard production. Champion and support team scorecard production and metrics-based business performance improvement within teams across the business area. Ideate, build, and implement new service lines within the business performance team for the core business to operate smoothly and efficiently. Understand and measure key business indicators such as productivity, net utilization, efficiency, etc., across various teams. Conduct data collection, interpretation, and visualization across various performance-related metrics in a timely manner. Diligently work, maintain, and be responsible for certain internally auditable functions. Interact with the management team and appraise them of the site s performance and auditable functions. Be open to taking up additional responsibilities and working in other areas like L&D and Demand management. Essential Skills/Experience 7-9 years of experience in business performance or related role Strong skills on Microsoft Office Strong analytical background Excellent interpersonal and communication skills, with strong customer focus and attention to detail Ability to interpret and communicate technical information into business language Communicate to Stakeholders to understand business demands Excellent Business Presentation skills Desirable Skills/Experience ITIL Foundation Experience creating and publishing periodic scorecard metrics/risk indicators Working knowledge of Analysis tools (e.g., R, Predictive Workbench, Python) 2 years hands-on experience with BI tools with excellent knowledge of Power BI Experience in working with vendors and contractors Minimum Bachelor's degree is essential; Master's degree will be preferred Preferable industry experience in IT Services, Technology Centers, or Consulting 6-7 years of similar role experience When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca, our work has a direct impact on patients by transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining cutting-edge science with leading digital technology platforms and data. Our dynamic environment offers countless opportunities to learn and grow, whether it's exploring new technologies in hackathons or transforming roles and work processes. Join us to innovate, take ownership, and make a meaningful impact. AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.