Professional Services Solutions Jobs in Bengaluru

Technical Project Manager Department: CoR Support Location: Bangalore About Acqueon: Acqueon is a leader in conversational engagement software, empowering customer-centric brands to proactively connect with consumers across voice, messaging, and email. Leveraging AI-driven technology, data platforms, and predictive models, we help over 200 global enterprises maximize every customer interaction improving sales, enhancing service, boosting collections, and fostering customer loyalty. At Acqueon, we re driven by a bold vision: to create friction-free, delightful, and referral-worthy customer experiences. Role Overview: We re seeking an experienced and dynamic Technical Project Manager to lead the successful deployment of Acqueon s solutions across enterprise clients. You will manage the full project lifecycle from discovery to go-live collaborating closely with cross-functional teams and ensuring timely, high-quality delivery of our customer engagement products. This role is remote-first but may occasionally require on-site visits to client locations. Key Responsibilities: Lead end-to-end management of Acqueon product implementation projects for enterprise clients. Guide and mentor a team of 2 4 implementation engineers through all project phases. Create, maintain, and monitor detailed project plans, identifying milestones, deliverables, dependencies, and timelines. Proactively identify, assess, and mitigate project risks and issues. Act as the primary liaison between the client, internal stakeholders, and technical teams. Drive internal and external communications, ensuring clarity and alignment at all project stages. Facilitate project status meetings, distribute meeting notes, and track action items. Build and maintain long-term client relationships, ensuring satisfaction post-deployment. Own the post-implementation relationship, advocating for the client and supporting ongoing success. Required Qualifications & Experience: 7+ years of experience managing complex technical projects, preferably in B2B SaaS or enterprise technology environments. Proven experience in client-facing roles, particularly in customer onboarding, implementation, or professional services. Ability to translate complex technical concepts into clear, actionable insights for stakeholders. Experience working with cross-functional, remote, and global teams including follow-the-sun support models. Familiarity with contact center technologies, CRM platforms, or communication APIs is a plus. Strong organizational and problem-solving skills, with a track record of on-time delivery. Excellent verbal and written communication skills; ability to communicate effectively with stakeholders at all levels. Hands-on experience with tools such as JIRA, Confluence, Trello, Asana, or MS Project. Preferred Experience: Experience working in growth-stage startups and scaling implementation/support functions. Background in managing Tier-1 support teams or technical escalations. Technical understanding of web-based applications, APIs, and enterprise software integration. Willingness to work in a 24/7 support model, including coordination with international clients and teams. Key Attributes for Success: Proactive and self-driven, with a get-it-done attitude. Able to multitask and prioritize in fast-paced environments. Passionate about customer success and delivering impactful outcomes. Adaptable leadership style and cultural awareness in working with global teams. Calm under pressure with a strong sense of ownership and accountability. If you're ready to make a significant impact in a high-growth, AI-driven environment and help shape the future of customer engagement, we d love to hear from you.

Job Title: Cloud Architect SRE Location: Bangalore, India Shift: Rotational Shift Overview At Aptean, we build tailored ERP solutions that power transformation across industries from food production to manufacturing. In a world of generic enterprise software, our targeted products stand apart, delivering measurable results. With over 50 products, 3,000+ employees, and a global customer base, now is the perfect time to grow your career with us. About the Role We are looking for a highly skilled Cloud Architect SRE with deep expertise in Amazon Web Services (AWS) to lead the design, implementation, and management of cloud infrastructure. You ll play a pivotal role in defining our cloud strategy, enhancing system reliability, optimizing performance, and ensuring high availability and security across environments. Key Responsibilities Cloud Architecture & Strategy Design scalable, secure, and resilient AWS cloud architectures. Define and maintain architectural standards, templates, and best practices. Drive cloud governance, including IAM, PIM/PAM, and policy enforcement. Infrastructure & Automation Manage and troubleshoot AWS IaaS and PaaS services. Expertise in Windows Server OS, DNS, DHCP, RDWeb, and domain controllers. Implement automation and scripting for reporting, inventory, and orchestration. Optimize cloud resources for performance, reliability, and cost efficiency. Security & Compliance Implement AWS security controls including IAM, encryption, and network protection. Ensure compliance with frameworks like SOC2, BUPA, and internal policies. Conduct regular security assessments and resolve vulnerabilities. Cost Optimization Analyze and reduce cloud costs using AWS Cost Explorer, Trusted Advisor, etc. Leverage reserved and spot instances, right-sizing, and efficient resource management. Documentation Create and maintain detailed documentation including architecture diagrams, SOPs, and technical guides. Qualifications Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience: 5+ years of hands-on experience designing and deploying AWS cloud architectures. Proven experience with AWS services such as EC2, S3, VPC, IAM, RDS, and CloudFormation. Proficiency with Infrastructure as Code (Terraform, CloudFormation). Strong understanding of networking protocols and DevOps principles. Certifications (preferred): AWS Certified Solutions Architect Professional AWS Certified DevOps Engineer Professional Soft Skills: Strong analytical and troubleshooting abilities Excellent communication and team collaboration Proactive and self-driven with the ability to work independently If you're passionate about solving complex technical challenges and shaping the future of cloud infrastructure, Aptean is the place for you. Our culture values diversity, inclusion, and collaboration where every voice matters and innovation thrives. Diversity & Inclusion at Aptean Aptean is committed to fostering a diverse, inclusive workplace. We celebrate differences in race, gender identity, sexual orientation, religion, disability, age, and background believing that diverse teams drive innovation and better results for our customers. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

Job Title: Lead PS Consultant Microsoft Dynamics NAV/Business Central Location: Bangalore, India Employment Type: Full-Time, Regular Work Shift: 5:00 PM 2:00 AM IST Overview At Aptean, we deliver industry-specific ERP solutions that help global businesses from food producers to manufacturers streamline operations and drive results. As one of the largest Microsoft Business Partners, we work at the leading edge of Microsoft Dynamics innovation, providing powerful solutions that transform the way our clients operate. With over 3,000 employees, 50+ products, and 4,500+ successful projects worldwide, Aptean is a place where talented professionals grow their careers and shape the future of enterprise software. About the Role We are seeking a Lead Professional Services Consultant specializing in Microsoft Dynamics NAV/Business Central to join our growing team in Bangalore. In this role, you will partner directly with clients to design, configure, and implement Dynamics-based ERP solutions tailored to the unique needs of businesses primarily in the Food & Beverage sector. This is a client-facing, fast-paced consulting role that blends technology, business analysis, and project execution. You ll translate complex business requirements into system configurations, lead solution testing, and deliver training to ensure a successful implementation. Key Responsibilities Engage with clients to gather and understand business processes, challenges, and ERP requirements. Translate business needs into system configurations within Microsoft Dynamics NAV/BC. Lead solution demonstrations and train end users on system functionality. Perform testing, troubleshoot edge cases, and guide clients through what if scenarios. Serve as a subject matter expert for Dynamics NAV/BC implementations, particularly in F&B or process manufacturing environments. Collaborate with cross-functional teams to ensure delivery of high-quality, tailored solutions. Qualifications Experience: 6 10 years of hands-on ERP implementation experience, ideally with Microsoft Dynamics NAV or Business Central. Strong understanding of business operations and processes, especially in finance and manufacturing. Experience working with or implementing ERP solutions in Food & Beverage, fresh produce, traceability, or seed-to-shelf industries. Ability to connect software capabilities to real-world business outcomes. Excellent communication, presentation, and problem-solving skills. Preferred Qualifications (Not Mandatory) Experience in process manufacturing environments. ERP implementations in food and/or beverage finance/manufacturing domains. Background in large-scale distribution, warehousing, or logistics. A curious, analytical mindset and passion for solving complex business problems. Ambition and adaptability in a fast-changing environment. Commitment to delivering exceptional value and high-performance outcomes for clients. At Aptean, you ll be part of a global community that fosters innovation, learning, and growth. We celebrate differences, value diverse perspectives, and believe in growing together. Join us to make a meaningful impact in a company that s reshaping enterprise software one solution at a time. Diversity & Inclusion Statement Aptean is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where employees of all backgrounds can thrive. We value diversity of thought, experience, and culture and believe it drives innovation and excellence in everything we do.

Data Architect Bangalore, India Location: Bangalore (Bengaluru) Experience: 10 to 15 Years Industry: IT & Data Systems Job Summary: We are seeking an experienced Data Architect with a strong background in designing and implementing enterprise-scale data solutions. The ideal candidate will have expertise in building data lakes, warehouses, and pipelines, with deep knowledge of cloud platforms, data management, and industry best practices. Key Responsibilities: Design, develop, and maintain complex data architectures including data lakes, data warehouses, data marts, and efficient schema design Build and optimize scalable data pipelines for extraction, transformation, and loading (ETL/ELT) processes Apply Agile methodologies in project delivery and collaborate within cross-functional teams Perform data profiling, cleansing, conversion, and ensure high-quality data management for both structured and unstructured data Implement CI/CD and Infrastructure as Code (IaC) practices using tools like GitHub, Jenkins, CloudFormation, and Azure Resource Manager Manage database systems and tools such as PostgreSQL, Oracle, Snowflake, Teradata, MongoDB, Hadoop, and others Utilize data modeling tools like Erwin, Power Designer, and Toad for effective data architecture design Leverage cloud platforms including AWS and Microsoft Azure, with hands-on experience in services like AWS Glue, DMS, Lambda, Azure Data Factory, Synapse, and Data Lake Storage Work with programming and scripting languages including SQL, PL/SQL, Python, Spark, YAML, and JSON Use containerization and automation tools such as Docker, Ansible, and NodeJS for efficient deployment Ensure compliance with cybersecurity principles and frameworks such as NIST Lead data governance initiatives and enforce best practices in data quality and security Preferred Qualifications: ITIL certification and experience with Agile methodology Knowledge of code review and version control best practices, especially in GitHub Familiarity with data science tools and AI/ML frameworks like R, Keras, or TensorFlow Experience with natural language processing (NLP) and machine learning concepts Background in regulated industries, with pharma manufacturing experience highly preferred Exposure to multi-site, global IT projects and manufacturing operations Lead innovative data architecture projects within a dynamic and fast-paced environment Work with cutting-edge cloud technologies and big data ecosystems Collaborate with global teams on impactful enterprise solutions Access to professional growth opportunities in data governance, AI, and cloud technologies

Job Title: Senior Software Engineer Customer Solutions Location: Bengaluru, India Employment Type: Full-time Department: Engineering About Commure Commure is revolutionizing healthcare with AI-powered technologies designed to eliminate administrative overhead and give clinicians more time with patients. Our platform combines advanced LLM AI, RTLS, and workflow automation to streamline clinical operations, improve patient engagement, and enhance care delivery. We support 250,000+ clinicians across hundreds of care sites nationwide and we re just getting started. If you're passionate about building life-changing solutions in one of the world s most vital industries, now is the time to join. About the Role As a Senior Software Engineer on the Customer Solutions team, you ll be instrumental in building and customizing applications on top of our Patient Experience Platform to address client-specific needs. Your work will directly impact how healthcare providers interact with our technology and serve patients better. Key Responsibilities Translate business and client requirements into scalable, maintainable technical solutions. Design, develop, and integrate customized applications and services using our core platform. Collaborate with internal teams and customers to prioritize features and maintain a customer-focused development backlog. Build long-term client relationships through technical leadership and delivery excellence. Implement and maintain observability through logging, monitoring, and alerting systems. Apply SRE and DevOps practices to improve stability and incident response. Coordinate testing and quality assurance activities in collaboration with QA teams. Stay informed on healthcare tech trends and integrate innovations into the platform. Participate in client-facing meetings to advise on feasibility, risks, and technical trade-offs. Mentor junior engineers and contribute to a strong engineering culture. Required Qualifications Bachelor's or Master s degree in Computer Science, Engineering, or a related field. 3+ years of professional software development experience. Frontend: React, Next.js, TypeScript Backend: Python, Node.js Cloud: Proficiency in AWS, Azure, or GCP with experience in cloud-native architectures CI/CD: Familiarity with tools like GitHub Actions, Google Cloud Build, etc. Infrastructure: Experience with Docker, Kubernetes, and IaC principles Monitoring & Observability: Implemented logging, tracing, and alerting systems Production Support: Experience with on-call rotations and incident response Strong communication and collaboration skills with cross-functional teams Experience working directly with clients to deliver technical solutions Understanding of APIs, webhooks, and third-party system integrations in healthcare Preferred Skills Familiarity with HIPAA, FHIR, HL7, and other healthcare standards Understanding of data privacy, compliance, and security best practices Strong problem-solving abilities and adaptability in dynamic environments Experience in client support, customization, or professional services engineering is a plus Why You ll Love Working at Commure + Athelas Mission-Driven Work Help transform healthcare through meaningful technology. Elite Backing Backed by General Catalyst, Sequoia, Y Combinator, and more. Explosive Growth 500%+ YoY growth pre-merger and Series D funded. Competitive Benefits Flexible PTO, health insurance, parental leave, and more (location-specific). Be part of the future of healthcare. Join Commure and help build intelligent, scalable systems that truly matter. Qualification : Bachelor's or Masters degree in Computer Science, Engineering, or a related field.

Delivery Solutions Architect Location: Bengaluru, India Company: Databricks Role Overview As a Delivery Solutions Architect (DSA) at Databricks, you will be the key technical leader post-sale, collaborating closely with sales, field engineering, and product teams to accelerate adoption and maximize value for complex, strategic customers. You will lead technical account strategies, drive onboarding and enablement, troubleshoot issues, and ensure successful production rollout and healthy consumption of Databricks workloads. Key Responsibilities Partner with Solutions Architects to understand customer use cases and demand plans. Own and execute technical strategies for prioritized customers and use cases. Serve as the primary technical point-of-contact post-sale for key accounts, managing multiple use cases. Coordinate internal Databricks resources and escalate issues as needed to ensure customer success. Develop and manage execution plans covering onboarding, user enablement, product adoption, and governance. Provide regular updates on customer health, usage KPIs, risks, and product adoption to senior leadership. Collaborate with Professional Services for engagement proposals and delivery. Navigate product and engineering teams to incorporate new innovations and upgrades. Qualifications & Experience 8+ years of technical project/program delivery experience in Data and AI domains. Proficiency in Python, SQL, or Scala programming. Customer-facing experience in pre-sales, technical architecture, customer success, or consulting roles. Strong understanding of distributed data systems architecture and how to link business value to project outcomes. Skilled in managing technical escalations, stakeholder management, and strategic roadmap development. Demonstrated track record of meeting or exceeding goals/quotas. Bachelor s degree in Computer Science, Information Systems, Engineering, or equivalent experience. Willingness to travel up to 30%. About Databricks Databricks is a leading data and AI company that powers thousands of organizations worldwide with its unified Data Intelligence Platform. Founded by the creators of Apache Spark , Delta Lake, and MLflow, Databricks empowers enterprises to innovate with data and AI. Qualification : Bachelors degree in Computer Science, Information Systems, Engineering, or equivalent experience.

Data Annotation Specialist Location: Bengaluru, India About Neuron7.ai Neuron7.ai is a rapidly growing AI-first SaaS company that s redefining service intelligence. Backed by leading venture capitalists in Silicon Valley and a distinguished group of angel investors, Neuron7.ai is a startup recognized for its innovation and market traction. Our platform delivers service predictions by analyzing both structured and unstructured data, enabling enterprises in industries like high-tech devices, manufacturing, and medical devices to make accurate service decisions at scale. We re looking for a Data Annotation Specialist to join our team for a 6-month contract. This role involves reviewing and annotating technical documents, converting them into visual formats like graphs and flowcharts, and ensuring precision in technical specifications. The ideal candidate will possess strong communication skills, a deep understanding of technical documentation, and hands-on experience with data visualization tools. At Neuron7.ai, you'll be part of an innovative, dynamic team that's redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries. If you're passionate about transforming complex data into easily digestible visuals, this is the perfect role for you. About the Team Join a team of passionate professionals dedicated to using AI to drive impactful service solutions. Our culture promotes learning, growth, and encourages everyone to contribute ideas and drive projects forward. What You ll Do: Document Review & Annotation: Thoroughly analyze technical documents and annotate key data points accurately, ensuring they are aligned with the original content. Graph & Flowchart Creation: Transform complex technical specifications into clear, concise, and accurate visual formats like graphs, charts, and flowcharts. Data Visualization: Develop easy-to-understand visual data representations to enhance the comprehension of technical documentation. Collaboration: Work closely with internal technical teams to ensure that data and processes are correctly represented and visualized. Quality Control: Ensure that all annotations and visuals meet the highest accuracy standards and align with the original documentation. Clear Communication: Effectively communicate technical details, both in writing and verbally, with internal teams and stakeholders. Time Management: Manage multiple tasks efficiently while meeting deadlines, and be flexible with working hours, primarily in the PST time zone. What You ll Need: Education: A Bachelor s degree (or higher). Curiosity and Analytical Thinking: Strong curiosity about how people think and express ideas, and an ability to distill and clarify complex information for AI and machine learning applications. Communication Skills: Exceptional written and verbal communication skills to convey complex technical concepts clearly. Technical Document Comprehension: Ability to read and understand technical documents, accurately annotating them with precision. Graph & Flowchart Creation: Hands-on experience creating graphs, charts, and flowcharts to visually represent technical data. Attention to Detail: A keen eye for detail to ensure accuracy in annotation and data visualization. Technical Aptitude: Comfort with working with technical information and transforming it into easy-to-understand visuals. Flexible Working Hours: Ability to work flexible hours, primarily within the PST time zone. Immediate Availability: Must be able to start immediately and commit to the full 6-month contract. What We d Like to See: Experience with Diagramming Tools: Familiarity with tools like Microsoft Visio or similar for diagramming and process mapping. Data Annotation Experience: Previous experience in data annotation would be a plus. Multilingual Skills: Fluency in an international language other than English is a plus. Our Commitment to Diversity and Inclusion Neuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, marital status, or any other characteristic protected by law. If you're excited about using data to drive service intelligence and want to be part of a forward-thinking team, we d love to hear from you! Qualification : A Bachelors degree (or higher).

AWS Cloud Architect Location: Bengaluru, Karnataka, India Job Category: Consulting Job Type: Regular Employee Role: Individual Contributor Job Description: The Finergy division within Oracle FSGIU focuses exclusively on the Banking, Financial Services, and Insurance (BFSI) sector. The team provides deep domain knowledge to address complex financial needs and deploys multi-channel delivery platforms, ensuring a reduction in IT intervention and time to market. With several loyal clients over a decade, Finergy also delivers end-to-end banking solutions, offering integrated dashboards and analytics to enhance operational efficiency. As part of the team, you'll be responsible for architecting highly available, scalable, and secure AWS-based solutions while collaborating with both technical and non-technical stakeholders. Responsibilities: Design and architect fault-tolerant, highly available, and scalable solutions on AWS. Utilize services like EC2, S3, Lambda, RDS, Route 53, VPC, etc., for building secure and efficient cloud infrastructure. Lead migration projects from on-premises to AWS, ensuring seamless transitions. Automate provisioning and management of AWS infrastructure using CloudFormation and similar tools. Document best practices and standards for AWS architecture and deployments. Monitor cloud infrastructure performance, resolve bottlenecks, and optimize costs. Implement security measures to meet compliance with industry standards. Stay updated on the latest AWS features and provide guidance on new solutions. Provide technical leadership and mentorship to junior team members. Work in close collaboration with development teams to address AWS-related requirements. Qualifications and Skills: Bachelor's degree in Computer Science, Engineering, or related field. 8-10 years of experience in AWS architecture. AWS Certified Solutions Architect - Professional certification is mandatory. Proven track record in designing and implementing complex AWS solutions. Expertise in networking, security, and system administration concepts. Strong programming skills, preferably in Python. Excellent problem-solving and analytical abilities. Ability to explain technical concepts clearly to both technical and non-technical stakeholders. Strong teamwork and collaboration skills. If you're passionate about leveraging AWS to build innovative, scalable, and secure cloud solutions, this is a fantastic opportunity to join an experienced team in the growing BFSI domain. Qualification : Bachelor's degree in Computer Science, Engineering, or related field.

Job Title: Associate Software Developer Location: Bengaluru, India Company: IBM Consulting Introduction A career in IBM Consulting is rooted in long-term relationships and close collaboration with clients globally. You will work with visionaries across multiple industries to improve hybrid cloud and AI journeys for the most innovative and valuable companies in the world. Your ability to accelerate impact and create meaningful change for your clients is supported by our strategic partner ecosystem and robust technology platforms across the IBM portfolio, including Software and Red Hat. Curiosity and a constant quest for knowledge are the foundation of success in IBM Consulting. In this role, you ll be encouraged to challenge the norm, explore ideas beyond your direct responsibilities, and come up with creative solutions that result in groundbreaking impacts for a broad network of clients. Our culture of evolution and empathy focuses on long-term career growth and development, providing opportunities to grow in an environment that embraces your unique skills and experiences. You ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we provide deep technical and industry expertise to both public and private sector clients around the world. Our delivery centers enable clients to access locally-based skills and technical expertise, helping drive innovation and the adoption of new technology. Your Role and Responsibilities As an Associate Software Developer at IBM, you will work with clients to co-create solutions for major real-world challenges using best practice technologies, tools, techniques, and products. You will be responsible for translating system requirements into the design and development of customized systems. Your responsibilities will include: System Architecture & Development: Work across the entire system architecture to design, develop, and support high-quality, scalable products and interfaces for clients. Collaboration & Technical Specifications: Collaborate with cross-functional teams to understand project requirements and define technical specifications, particularly for generative AI projects. Design Thinking: Employ IBM s Design Thinking methodology to create products that offer an excellent user experience while ensuring high performance, security, quality, and stability. Database and Framework Expertise: Work with a variety of relational databases (e.g., SQL, Postgres, DB2, MongoDB), operating systems (e.g., Linux, Windows, iOS, Android), and modern UI frameworks (e.g., Backbone.js, AngularJS, React, Ember.js, Bootstrap, and JQuery). Product Development: Create mockups, UI components, algorithms, and data structures as part of delivering viable products for clients. Required Education Bachelor s Degree in Computer Science, Software Engineering, or a related field. Preferred Education Master s Degree in Computer Science, Software Engineering, or a related field (preferred, but not required). Required Technical and Professional Expertise Experience: 3-5 years of professional experience in software development. Technical Solution Translation: Ability to translate business requirements into technical solutions. Open Source Technologies: Familiarity with working in Open Source environments and technologies, particularly Python and Django. Web Services & Frameworks: Exposure to web services, application frameworks, and databases. Cloud Platforms: Familiarity with cloud platforms such as AWS, Azure, IBM Cloud, and Google Cloud. Generative AI Knowledge: Exposure to generative AI methodologies and ethical considerations in AI development. Preferred Technical and Professional Experience Full-Stack Development: Flexibility to work across architecture, building both front-end and back-end solutions. Code Quality and Automation: Help maintain and improve code quality, organization, and automation processes. Version Control: Proficiency in using Git repositories for version control and collaborative development. About IBM Consulting IBM Consulting is IBM s global consulting and professional services business, recognized for its market-leading capabilities in business and technology transformation. With deep industry expertise, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are driven by the power of collaboration, aiming to accelerate clients' business success. At IBM Consulting, we believe in the responsible use of technology to help people, partners, and the planet. Qualification : Masters Degree in Computer Science, Software Engineering, or a related field (preferred, but not required).

Join Firstsource and Make a Difference in Customer Service! At Firstsource Solutions, we are a leading provider of Business Process Management (BPM) services, offering transformative solutions to help clients stay ahead in an ever-evolving world. As trusted partners to over 100 global brands, we are committed to delivering exceptional results through efficiency, insights, and superior service. If you're looking to make an impact and be part of a company that values both personal and professional growth, Firstsource is the place for you. We re currently seeking dedicated and motivated individuals for the Customer Service Associate role! Job Title: Associate / Sr Associate Email/Chat Support Location: Full-Time Function/Department: Operations Grade: H2 Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will be on the frontlines, providing exceptional support to our customers via phone, email, and chat. Your role is crucial in delivering high-quality service, resolving customer issues, and ensuring a positive experience for every customer you interact with. You will be an ambassador of our brand, focusing on building strong customer relationships while maintaining the highest standards of service. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely, professional, and effective manner, providing accurate information and solutions. Issue Resolution: Handle customer concerns, including inquiries, product/service issues, billing questions, and general concerns, ensuring resolution with empathy and clarity. Empathy & Communication: Demonstrate understanding and patience when addressing customer needs, ensuring every customer feels heard and valued. Follow-Up: Proactively follow up with customers to ensure their issues have been fully resolved and they are satisfied with the solution. Escalation: For complex issues, escalate to relevant teams or supervisors for quick and effective resolution. Adherence to SLAs: Ensure service level agreements (SLAs) and quality standards are consistently met or exceeded. Compliance: Ensure all actions comply with company policies and regulations, particularly around data protection. Problem Solving: Analyze customer problems, identify root causes, and implement appropriate solutions. Collaboration: Work closely with internal teams to resolve issues that require cross-functional support. Product Knowledge: Stay up-to-date on products and services to provide accurate and relevant information. Record Keeping: Maintain clear, detailed records of customer interactions for accurate documentation. Training & Development: Participate in training to improve customer service skills and problem-solving abilities. Process Improvement: Provide valuable feedback to improve service efficiency and customer satisfaction. Expected Key Results: Achieve high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Consistently meet or exceed quality scores and process-specific metrics. Ensure compliance with standard operating procedures (SOPs). Maintain adherence to scheduled hours and operational guidelines. Preferred Educational Qualifications: Graduate Freshers, or Undergraduates with 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is beneficial, especially in a fast-paced, dynamic environment. Competencies & Skills: Communication Skills: Strong English communication skills (both written and verbal). Proficiency in additional European languages is a plus. Customer Service Orientation: Passionate about delivering excellent service and maintaining a calm, composed demeanor, even in challenging situations. Technical Skills: Familiarity with customer service tools, ticketing systems, and CRM software is advantageous. Empathy: Ability to understand customer concerns and respond with patience and care. Adaptability: Flexibility to handle dynamic work environments and changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, as part of a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across various industries including Healthcare, Telecommunications, and Banking. Career Growth: Be part of a team that values professional development and offers continuous learning opportunities. Work Flexibility: Embrace the freedom of a dynamic and flexible work environment. Inclusive Culture: Firstsource is committed to diversity and inclusion, creating a workplace where every employee can thrive.

Introduction A career in IBM Consulting is rooted in long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for some of the world s most innovative and valuable companies. Your ability to accelerate impact and make meaningful change for clients is enhanced by our strategic partner ecosystem and robust technology platforms, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation for success in IBM Consulting. In your role, you ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions that result in groundbreaking impact for a broad network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experiences. In this role, you will work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients globally. Our delivery centers offer clients locally based skills and technical expertise to drive innovation and the adoption of new technologies. Your Role and Responsibilities Team Player: Collaborate with internal teams and clients to ensure successful project execution and delivery. Training and Mentorship: Provide training on technical and procedural topics to team members, sharing your expertise and fostering development. Communication and Collaboration: Maintain clear communication with team members and clients to align on goals and project progress. Problem Solving: Troubleshoot and address any challenges related to code performance, ensuring optimal solutions are implemented. Required Education Bachelor s Degree Preferred Education Master s Degree Required Technical and Professional Expertise Strong and proven background in Information Technology. Expertise in .NET Core, C#, REST API, LINQ, Entity Framework, and XUnit. Preferred Technical and Professional Experience Good communication skills to effectively articulate technical concepts and collaborate across teams. Experience in troubleshooting code performance issues, optimizing code, and implementing best practices. About IBM Business Unit IBM Consulting is IBM s consulting and global professional services business, with market-leading capabilities in business and technology transformation. We offer strategy, experience, technology, and operations services to many of the world s most innovative and valuable companies. Our people are dedicated to accelerating our clients businesses through collaboration and the responsible use of technology. Your Life @ IBM At IBM, we believe in the power of innovation, trust, and personal responsibility. We are committed to helping our employees grow, learn, and experiment daily, with continuous support in an environment where everyone can thrive. IBMers are growth-minded, always staying curious and open to feedback. They are encouraged to collaborate with colleagues, embrace challenges, and apply a can-do attitude to drive exceptional outcomes. Every IBMer is trusted to make critical decisions that contribute to IBM s evolution and to creating impactful results for clients and communities around the world. IBM s greatest invention is the IBMer. Since 1911, IBM has been at the forefront of technological innovation, from artificial intelligence and quantum computing to blockchain. Now, it's your chance to join us on our journey to being a responsible technology innovator and a force for good in the world. About IBM IBM is one of the largest corporate organizations globally, and we are a key technology and consulting employer. Many of the Fortune 50 companies rely on the IBM Cloud to run their businesses. We are proud to be early adopters of cutting-edge technologies and continue our commitment to responsible innovation.

What Makes Us a Great Place to Work: At Bain & Company, we are consistently recognized as one of the world's top employers, thanks to our One Bain culture, which celebrates diversity, inclusion, and social responsibility. We proudly hold the #1 spot on Glassdoor's Best Places to Work list and have maintained a top four ranking for the last 13 years. We believe that collaboration, diversity, and inclusion are the cornerstones of building exceptional teams. We focus on hiring individuals with exceptional talent and potential, creating an environment where you can grow both professionally and personally. We are publicly recognized by Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign as a top employer for diversity, inclusion, women, LGBTQ employees, and parents. Who You ll Work With: You will be joining our Process Excellence team within the Enterprise Technology practice, focusing on end-to-end technology and digital transformations for priority clients. As part of this team, you will collaborate with driven, curious Bain staff and work alongside teams in technology delivery, architecture, design, and software development. Your role will involve engaging with leading companies across various industries, helping them define and implement their business transformations while learning from a diverse, innovative team. What You ll Do: Mission In this role, you will be responsible for supporting the new ERP guild, managing a cross-functional team that delivers services, solutions, and products on time and within budget. You will develop processes to evaluate, understand, and mitigate business risks in client solutions, while preparing and presenting ERP strategy and implementation capabilities alongside Bain partners for large-scale ERP transformation projects. Essential Functions Leadership & People Management: Mentor a high-performing technical team capable of delivering ERP transformations successfully. Oversee staffing within the ERP Guild, ensuring the right technical expertise is allocated to each case. Implement financial strategies aligned with project goals, contributing to the overall organizational success. Leverage technical expertise to improve the team's market positioning and competitiveness. Stay current on industry trends and emerging technologies to keep the ERP team innovative. Project Management: Implement risk management strategies to mitigate potential issues during the project lifecycle. Collaborate with key stakeholders, including executives, department heads, and end-users, to understand and meet business requirements. Manage the day-to-day project interface between your technical team, the general consulting team, and the client. Prepare and finalize project deliverables, including reports, workshop materials, and business proposals. Engage in broader program management activities, such as reviewing and maintaining project plans, actions, and risk logs, leading project meetings, and following up on agreed actions. About You: Education: Required: Bachelor s degree in Computer Science, Project Management, or Management Information Systems. Preferred: MBA or Master s degree with courses in digital/tech transformation. Experience: 8+ years of experience in tech/digital transformations involving ERP strategy, business process redesign, and ERP implementation. Preferred: Experience in the Healthcare or Hospital industry. Experience managing large-scale ERP implementations (preferably SAP). Expertise in explaining S/4 or Oracle Healthcare processes for Finance, Procurement, Supply Chain, etc. Experience working with multiple vendors and understanding Agile software delivery practices. Fluency in English (both written and spoken). Knowledge, Skills, and Abilities: ERP platforms expertise (e.g., SAP, S4/HANA), with proficiency in designing and architecting ERP solutions. Strong technical skills in relevant technologies, including SQL, database management systems, cloud platforms (AWS, Azure), and programming languages. Proven experience in managing scope, quality, and issues while delivering projects within budget and on time. Ability to work at a senior level within large organizations, building credibility and trust with key clients while using change management techniques to ensure sustainable ERP transformation outcomes. Willingness to travel abroad, accounting for approximately 80% of the time. Strong verbal and written communication skills, with a focus on effective collaboration. Exceptional organizational and problem-solving skills to ensure successful client engagements. Proven collaboration skills to manage a cross-functional team of experts and digital consultants, fostering cooperation, guidance, and ensuring successful execution of project tasks and objectives. Why Bain & Company: At Bain, we believe the success of our team is driven by a workplace that encourages personal and professional growth. We offer an environment where you can work alongside talented individuals, contributing to meaningful projects and making a real impact. Bain's commitment to diversity, inclusion, and collaboration creates a culture that empowers you to be your best. If you're ready to lead transformative ERP projects and help shape the future of our clients, Bain & Company is the place for you.

Full Stack Developer (Java, Spring Boot, Angular/React) Location: India (Bangalore) Experience: 5+ Years Education Qualification: B.E. in Computer Science / Electronics About Mirafra Founded in 2004, Mirafra is a fast-growing global product engineering services company with expertise in Semiconductor Design, Embedded Systems, Digital Solutions, and Application Software. With a strong team of 1,500+ professionals across India, the US, and Europe, we deliver innovative solutions to Fortune 500 companies in industries such as Semiconductor, Internet, Aerospace, Networking, Telecom, Medical Devices, and Consumer Electronics. Recognitions: Best Company to Work For SiliconIndia (2016) Most Promising Design Services Provider SiliconIndia (2018) Top 10 Admired Companies for Software Services DigiTech Insight (2022) Roles and Responsibilities Development & Architecture: Design and develop new services and microservices for scalable web applications. Work on the full software development life cycle from requirement gathering to deployment and post-launch maintenance. Implement RESTful APIs and microservices architecture using Java & Spring Boot. Collaboration & Agile Development: Work with cross-functional, cross-country teams to deliver robust web applications. Collaborate with Project Managers/Scrum Masters to manage and meet project expectations. Participate in Agile planning, sprint reviews, and retrospectives. Code Quality & Performance: Write clean, maintainable, well-structured code with automated test coverage. Improve development tools, testing frameworks, deployment scripts, and monitoring tools. Optimize applications for performance, security, and scalability. Continuous Learning & Innovation: Stay up-to-date with emerging technologies, frameworks, and best practices. Make independent technical decisions and proactively solve issues as they arise. Skills & Experience Education: B.E. in Computer Science / Electronics Technical Expertise: Backend: Java (Core Java, Spring Boot, Hibernate, Spring Data JPA) Frontend: Angular or React Microservices & APIs: RESTful API design, Microservices architecture Databases: SQL (PostgreSQL/MySQL), NoSQL (MongoDB/Cassandra) Cloud & DevOps: AWS/Azure, Kubernetes, Docker, Infrastructure-as-Code Testing & CI/CD: JUnit, TestNG, Mockito, Bamboo, Jenkins Protocols: TCP/IP, HTTPS, MQTT, WebSockets (WSS) Agile & Version Control: Git, Bitbucket Preferred Certifications (Highly Considered): Azure Developer (Associate), Azure Solutions Architect (Expert), Azure DevOps Engineer (Expert) AWS Developer (Associate), AWS Solutions Architect (Professional), AWS DevOps Engineer (Professional) Work on cutting-edge technologies and build scalable applications. Collaborate with global teams on innovative projects. Career growth opportunities and exposure to cloud & DevOps. Award-winning workplace culture and Fortune 500 clientele.

Customer Success Manager Location: Bengaluru Experience: 10+ Years About Saviynt Saviynt is an identity authority platform designed to power and protect the digital workplace. In an era of rapid digital transformation and increasing cyber risks, organizations need solutions that balance security with agility. Saviynt s Enterprise Identity Cloud offers unparalleled visibility, control, and intelligence, enabling businesses to defend against threats while providing users with the right access at the right time. Role Summary As a Customer Success Manager (CSM), you will be responsible for ensuring customer loyalty, satisfaction, and adoption of Saviynt s innovative products and services. Using a customer-centric approach, you will drive value-based outcomes, oversee adoption strategies, and facilitate customer expansion opportunities. Your ultimate goal is to ensure customer success, leading to higher retention, increased adoption, and a strong customer advocacy network. Key Responsibilities Customer Relationship Management Serve as the primary point of contact for customers post-implementation. Develop and maintain deep, trusted relationships with key stakeholders. Act as a customer advocate, gathering feedback and driving improvements. Subscription & Adoption Strategy Monitor customer health and proactively address adoption barriers. Manage the subscription renewal pipeline, ensuring high retention rates. Educate customers on new features and releases to drive adoption. Collaboration & Problem-Solving Work closely with Sales, Implementation Partners, and Cross-Functional Teams to enhance customer experience. Conduct regular health checks, resolve adoption challenges, and ensure smooth issue resolution. Lead customer meetings, track action items, and drive timely execution. Continuous Improvement & Growth Identify upsell and cross-sell opportunities to drive revenue expansion. Provide insights into product utilization trends and recommend improvements. Support process improvement initiatives to enhance customer success operations. What You Bring Bachelor s degree in Computer Science, Engineering, or a related field 10+ years of experience in customer-facing roles such as Customer Success, Account Management, or Professional Services Experience in Identity & Access Management (IAM), Cybersecurity, and Compliance (preferred) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate complex technical concepts into business-friendly language Proven ability to manage relationships and navigate challenging customer interactions Experience in fast-paced, high-growth SaaS environments Availability to engage with customers during North America hours Be part of a high-growth, industry-leading identity security company Work on cutting-edge IAM solutions that power global enterprises Collaborate with a passionate, customer-driven team Enjoy a dynamic, flexible, and inclusive work environment Saviynt is an equal opportunity employer, and we welcome applicants from diverse backgrounds. Join us in shaping the future of identity security!

Customer Success Manager (Commercial/SMB) Location: Bengaluru Experience: 3-5 Years (Management), 10+ Years (Customer Success) Shift: North American Customer Hours About Saviynt Saviynt is an identity authority platform that empowers organizations to secure and manage digital access while enabling innovation. As businesses navigate digital transformation and increasing cyber risks, Saviynt s Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to protect users while ensuring seamless access to essential tools and technologies. Role Overview As a Customer Success Manager (CSM) Commercial/SMB, you will be responsible for customer loyalty, retention, and adoption of Saviynt s solutions. This role requires a proactive leader who can drive value-based outcomes, provide strategic oversight, and mentor a team of 4 CSM Associates in India. You will collaborate closely with cross-functional teams, ensure successful onboarding, and help customers maximize the value of their investment in Saviynt. Key Responsibilities Customer Relationship & Success Management Serve as the primary point of contact for customers post-implementation. Manage a regional book of business focused on Commercial/SMB customers. Develop and maintain strong relationships with key customer stakeholders. Oversee customer health and proactively eliminate adoption barriers. Manage subscription renewals, ensuring high retention rates. Monitor product utilization trends and recommend improvements. Strategic Growth & Expansion Identify and develop up-sell & cross-sell opportunities. Drive customer education on new features & releases. Gather customer feedback and provide insights to product & engineering teams. Collaboration & Process Improvement Work with Sales, Implementation Partners, and Internal Teams to enhance customer experience. Conduct routine health checks and coordinate remediation plans when needed. Lead customer meetings, track action items, and ensure execution. Implement and improve customer success best practices. Team Leadership & Mentorship Lead and coach 4 CSM Associates in India. Oversee team initiatives and ensure alignment with customer success goals. Travel & Availability Available to work North America hours to support customers. Travel to customer sites (up to 50%) when required. What You Bring Bachelor s degree in Computer Science, Engineering, or related field 10+ years of experience in customer-facing roles (Customer Success, Account Management, or Professional Services) 3-5 years of experience in people management Experience in Identity & Access Management (IAM), Cybersecurity, or Compliance (Required) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate technical concepts into business-friendly language Track record of managing customer relationships and resolving challenges SaaS experience in a fast-paced, high-growth environment Perks & Benefits Medical, Dental, Vision, Life Insurance 401K Plan Unlimited PTO & Sick Leave Daily Catered Lunches & Employee Recognition Programs Team Socials & Holiday Parties Salary: $150,000 - $180,000 per year (Plus eligibility for discretionary bonus based on performance) Not accepting applications from candidates based in California, Colorado, and Washington Security & Compliance Responsibilities As part of this role, you will be required to: Complete Security & Privacy Awareness Training during onboarding and annually thereafter. Adhere to Information Security & Privacy Policies, including but not limited to: Data Classification, Retention & Handling Policy Incident Response Policy & Procedures Business Continuity/Disaster Recovery Policy Mobile Device & Access Control Policies Saviynt is a high-growth, industry-leading company in identity security. You will have the opportunity to: Work on cutting-edge IAM solutions for global enterprises. Drive real impact in a customer-centric role. Be part of a collaborative, diverse, and inclusive work environment. If you are passionate about customer success and thrive in a dynamic environment, we d love to hear from you! Saviynt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, disability, or veteran status.

Engineer - Enterprise Platform (E-commerce) Job Overview Engineer - Enterprise Platform in E-commerce with 3-7 years of experience. Extensive proficiency in middleware MVC, JavaScript, CSS, web components, data management, integration, agile development, security, API, SOQL, SOSL, Salesforce, Apex, deployments, LWC, and HTML5. Strong understanding of middleware MVC for system communication. Skilled in front-end development, web components, and data management. Experienced in agile methodologies, information technology, and security principles. Responsibilities include designing and implementing custom solutions, creating RESTful APIs, collaborating with diverse teams, conducting code reviews, upholding coding standards, and staying updated on Salesforce features. Good to have experience in requirement analysis, mentoring, CI/CD tools, and strong interpersonal skills. Bachelor's degree in Computer Science or related field required, with preference for Salesforce Certified Platform Developer II and AWS Certified Solutions Architect - Professional certifications. Roles & Responsibilities Design, develop, and implement advanced custom solutions using Salesforce Lightning Web Components (LWC) and Apex in an enterprise platform environment. Create and maintain RESTful APIs for seamless integration between Salesforce and external systems, ensuring data consistency and security. Collaborate with diverse teams, including business analysts and project managers, to gather requirements, design solutions, and deliver business-driven outcomes. Conduct thorough code reviews, identify and debug issues, and provide technical mentorship to junior developers to enhance their skills and knowledge. Uphold best practices in coding standards, security protocols, and performance optimization throughout the software development lifecycle. Stay abreast of the latest Salesforce features and updates, proactively suggesting enhancements and innovations for continuous improvement. Leverage expertise in Salesforce administration, configuration, and data management to streamline processes and enhance system efficiency. Demonstrate proficiency in SOQL, SOSL, and integration techniques to build robust Salesforce solutions. Engage in requirements analysis, design, testing, and deployment phases with meticulous attention to detail. Possess excellent problem-solving abilities and collaborate effectively within the team and with non-technical stakeholders. Preferred qualifications include Salesforce certifications, familiarity with other Salesforce development tools, Agile methodologies, and CI/CD practices. Our Ideal Candidate Extensive experience in middleware MVC, JavaScript, CSS, web components, data management, integration, agile development, information technology, security, API, SOQL, SOSL, Salesforce, Apex, deployments, LWC, and HTML5. Proficiency in these skills should range from intermediate to advanced levels for candidates with 3-7 years of experience. Understanding middleware MVC is crucial for managing communication between systems and enabling seamless data flow. Proficiency in JavaScript and CSS is necessary for front-end development and enhancing user interfaces. Knowledge of web components is vital for building modular and reusable web elements. Expertise in data management is required to ensure efficient storage, retrieval, and manipulation of data. Experience in integration and agile development methodologies is important for collaborative and iterative project execution. Understanding information technology and security principles is essential for maintaining system integrity and data protection. Proficiency in API development, SOQL, SOSL, Salesforce, Apex, deployments, LWC, and HTML5 is crucial for developing scalable and secure Salesforce applications. Skills in Salesforce, Lightning Web Components, RESTful APIs, Apex, SOQL/SOSL, HTML5, CSS, and JavaScript are particularly prioritized for this role at EBAY. A Bachelor's degree in Computer Science, Information Technology, or a related field is required for this position. Salesforce Certified Platform Developer II and AWS Certified Solutions Architect - Professional certifications are preferred for this role. Company Overview Altimetrik delivers outcomes for our clients by rapidly enabling digital business & culture and infusing speed and agility into enterprise technology and connected solutions. We are practitioners of end-to-end business and technology transformation. We tap into an organization s technology, people, and assets to fuel fast, meaningful results for global enterprise customers across financial services, payments, retail, automotive, healthcare, manufacturing, and other industries. Founded in 2012 and with offices across the globe, Altimetrik makes industries, leaders and Fortune 500 companies more agile, empowered and successful. Altimetrik helps companies get unstuck . We re a technology company that gives organizations a process and context to solve problems in unconventional ways. We re a catalyst for organizations talent and technology, helping teams push boundaries and challenge traditional approaches. We make delivery more bold, efficient, collaborative and even more enjoyable. Qualification : A Bachelor's degree in Computer Science, Information Technology, or a related field is required for this position

Job Title: Capital Markets Operations New Associate Skill Required: Asset Management Asset Data Management Qualifications: Any Graduation Experience: 0 1 Year About Accenture Accenture is a leading global professional services company with expertise in digital, cloud, and security. With unmatched experience and specialized skills spanning over 40 industries, we offer Strategy & Consulting, Technology, Operations, and Accenture Song. Our vast network of 699,000 professionals delivers innovative solutions to clients in more than 120 countries, harnessing technology and human ingenuity to drive transformation. Learn more at www.accenture.com. About the Role As part of Applied Technology & Operations for Markets (ATOM), you will work on a multi-client processing service platform that enables trading and treasury entities to optimize operations. ATOM BPaaS utilizes cloud-hosted architectures to provide integrated IT and business process management services, ensuring efficiency and seamless trade processing. You will be part of the Investment Banking team, specializing in securities trading, equity issuance, and capital fundraising. Your primary focus will be Asset Data Management, where you will define and implement data management solutions to capture, validate, and enhance asset performance, including plant and equipment data, bill of materials, and maintenance plans. Key Responsibilities Solve routine problems using established guidelines and precedents. Collaborate primarily within your team and with direct supervisors. Follow detailed instructions for new assignments and moderate guidance for daily tasks. Contribute as an individual team member within a well-defined scope of work. Be prepared to work in rotational shifts as required. What We re Looking For Strong problem-solving skills Ability to meet deadlines Commitment to quality in execution Join us and be part of a team that transforms the financial landscape with cutting-edge technology and data-driven solutions! Qualification : Any Graduation

The Opportunity Are you an experienced professional with a strong technical background in customer experience and a passion for building lasting relationships with senior-level customers? If so, you will thrive on our team, where collaboration and technical credibility are valued, and you'll have the opportunity to drive customer success through innovative solutions using Nutanix technology, all within a supportive and empowering environment that fosters career advancement. About the Team This role will be part of the Customer Experience team at Nutanix, which is focused on ensuring the success and satisfaction of clients with Nutanix's innovative technology solutions. Located in major Indian cities such as Bangalore, Pune, and Mumbai, the team thrives on collaboration, technical expertise, and building lasting relationships with customers. The culture within the team emphasizes empowerment, support, and the pursuit of excellence in customer outcomes, driving a mission that aligns technology with client business goals. You will report to the Director of Professional Services, who adopts a leadership style that fosters partnerships and collaboration among team members. This manager believes in engaging clients actively to help them realize their objectives and achieve significant results. The work setup is primarily remote, allowing team members to operate efficiently within their designated regions, with limited need for traditional office attendance, accommodating a hybrid work environment. The role requires approximately 20% travel, enabling you to maintain direct engagement with customers while ensuring you remain connected to both your team and the organization's broader goals. Weekly travel within your region will facilitate effective customer relationship management, with minimal overnight stays due to the regional logistics. Your Role Build and maintain strong relationships with 6-8 strategic customer accounts to ensure successful adoption of Nutanix technology. Act as a trusted post-sales advisor, overseeing customer needs from deployment through to long-term operation and expansion. Collaborate with internal teams and customer architects to optimize resource utilization and align technical solutions with business goals. Create and document tailored Customer Success Plans, conducting regular reviews to track progress and customer satisfaction metrics. Drive product adoption and expansion by providing actionable insights on technology usage and best practices to enhance operational efficiency. Lead the technical onboarding process for new customers, ensuring alignment with their desired outcomes. Collect and advocate for customer feedback to influence product development and service enhancements. Achieve the Nutanix Certified Expert (NCX) certification within the first 6-12 months of employment. What You Will Bring 8-12 years of experience in customer-facing technical roles with a focus on credibility with mid-senior level audiences. Strong technical knowledge in data center technology and virtualization, particularly hybrid multicloud solutions. Familiarity with architectural frameworks such as ITIL and TOGAF. Technical certifications (e.g., NCX, VCDX, VCAP, NPX, ITIL v4) that demonstrate expertise. Excellent communication and relationship-building skills to advocate for customer needs. Ability to create and document tailored Customer Success Plans aligning with business goals. Proven problem-solving skills and a customer-centric mindset that drives positive outcomes. Strong collaboration skills to work effectively with internal teams and customer architecture teams.

About Oracle Customer Success Services Oracle Customer Success Services (CSS) follows a One Oracle approach to ensure customer success by offering a comprehensive range of services and solutions. Supported by certified and experienced professionals, CSS accelerates the customer journey by providing expert implementation and support. Through a customer-centric, integrated service model, CSS collaborates closely with Oracle Development to deliver exceptional solutions. Role Overview As a Senior Cloud Security Engineer, you will be responsible for delivering high-quality support and services in Oracle Database, Engineered Systems, and Cloud Technologies for premium customers. This role covers the entire product lifecycle, including architecture design, implementation, optimization, and maintenance. You will work directly with customers to ensure they maximize the value of Oracle s technology solutions. Career Level: IC4 Key Responsibilities 4.5 to 10 years of experience in Oracle Cloud Infrastructure (OCI). Lead the full cycle of Oracle Cloud Security assessments, design, and implementations, ensuring adherence to best practices. Hands-on expertise in Oracle Identity and Access Management (IAM), Identity Cloud Service (IDCS), and cloud security solutions. Implement and manage Active Directory (AD) and IDCS connectivity. Define and maintain role hierarchies, function security policies, and provisioning mechanisms. Perform vulnerability scanning using Qualys Guard and recommend remediation actions. Customize roles and responsibilities while configuring Single Sign-On (SSO) solutions. Analyze and report on application security configurations and compliance status. Support Software Development Life Cycle (SDLC) processes, including environment configuration and migration. Ensure robust User Access Provisioning, Application Control, and Security management. Deliver end-to-end Oracle Cloud Applications Security & Controls services. Required Skills & Expertise Cloud Security Cloud Services Cloud Technologies Diversity & Inclusion at Oracle At Oracle, we believe innovation thrives in an inclusive environment that embraces diverse perspectives. Our career opportunities span industries, roles, countries, and cultures, allowing employees to grow, innovate, and maintain work-life balance. With over 40 years of industry leadership, Oracle operates with integrity and excellence, serving some of the world s top companies. We are committed to fostering an inclusive workforce that encourages thought leadership and innovation. Oracle offers a highly competitive suite of employee benefits, including: Medical and life insurance Retirement planning options Parental leave policies Flexible work arrangements Opportunities to give back to the community through volunteer programs

About Conduent: Conduent is a leading provider of mission-critical services and solutions for Fortune 100 companies and over 500 governments. Through our dedicated associates, we create exceptional outcomes for our clients and the millions of people who rely on them. Conduent fosters a culture where individuality is valued, providing room for personal and professional growth. Job Description: We are seeking a Software Engineer / Technical Expert to join our team. The ideal candidate will design, develop, test, and debug software systems and applications, driving technical excellence and innovation across the organization. You will be responsible for all phases of the software development lifecycle, from requirements analysis to design, implementation, and deployment, and will be instrumental in driving Proof of Concept initiatives for new programs and platform innovations. Key Responsibilities: Software Design & Development: Design, develop, document, test, and debug new and existing software applications. Participate in the full development lifecycle, including requirements analysis, design, and implementation. Conduct software design meetings, analyze user needs, and define technical requirements. Technical Leadership & Expert Guidance: Serve as a technical expert/architect for the project, ensuring timely and quality delivery of technical solutions. Collaborate with the Technology Innovation Team to drive Proof of Concept for new programs and platforms. Establish and ensure a robust code and design review process to ensure high-quality software. Groom and develop the next layer of technical leadership within the team. Share best practices and foster a culture of continuous learning across teams. Compliance & Quality Assurance: Ensure compliance with non-functional requirements (e.g., response time, performance, security, and usability). Ensure that software products meet both regulatory and business requirements. Participate in RFP (Request for Proposal) technical solutioning and estimation in collaboration with the Technology Solutions Management Team. Project & Release Management: Manage the application release and deployment roadmap, ensuring smooth transitions and updates. Provide estimates, budgets, and client updates, ensuring alignment with expectations. Address risks proactively, and implement mitigation plans as required. Team Collaboration & Mentorship: Provide performance feedback and contribute to the performance appraisals of team members. Guide the team in adopting best practices and ensuring adherence to Software Development Life Cycle (SDLC) processes. Requirements: Proven experience in software design, development, testing, and debugging. Strong understanding of the Software Development Life Cycle (SDLC). Expertise in software architecture and development, with the ability to lead and mentor technical teams. Experience in defining and implementing non-functional requirements such as performance, security, and scalability. Knowledge of industry best practices, coding standards, and tools. Ability to handle project estimation, budgeting, and manage expectations. Familiarity with RFP processes, providing technical solutions, and collaborating with business teams. Strong communication skills and the ability to collaborate with cross-functional teams. Ability to work in a fast-paced, client-focused environment while adhering to deadlines and project goals. Impactful Work: Contribute to mission-critical services and solutions that positively impact millions of people. Career Growth: Opportunities for career progression and leadership development. Inclusive Environment: Conduent is an Equal Opportunity Employer, ensuring fairness and inclusivity across all teams and roles. Join Conduent and help drive innovative software solutions for global clients in a dynamic, fast-paced environment!