PV Operations Jobs in Bengaluru

People Operations Analyst FalconX Location: Bangalore Experience: 1 3 Years Education: Bachelor s degree in Human Resources, Business Administration, or related field About FalconX FalconX is a pioneering team of operators, investors, and builders transforming institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the complexities of the digital asset market. Our platform empowers clients to navigate the crypto ecosystem seamlessly, providing the infrastructure, liquidity, and tools needed for institutional strategies from start to scale. Role Overview We are seeking a People Operations Analyst to join our growing People team in Bangalore. You will be responsible for delivering a smooth, efficient, and high-quality employee experience across the full lifecycle from onboarding to offboarding while ensuring our people processes are accurate, scalable, and compliant. Key Responsibilities HR Systems & Administration Maintain accurate and up-to-date employee records and confidential staff information. Prepare and manage employment contracts, policies, procedures, and standard HR letters. Manage employee status changes such as promotions, transfers, and terminations. Identify opportunities to improve people processes, including system enhancements or policy updates. Generate and analyze HR reports to support monthly, quarterly, and annual metrics. Global Onboarding & Offboarding Coordinate pre-joining formalities, documentation collection, and system setup. Support offboarding processes, including checklists, documentation, and system updates. Ensure a smooth onboarding experience for new hires. Initiate background checks and coordinate with vendors and candidates. Recruiting Operations Maintain and update global offer letter templates in line with compensation and legal guidelines. Manage post-offer candidate engagement to ensure a positive pre-joining experience. Support Talent Acquisition on operational projects, including referral bonuses and data hygiene. General HR Support Respond to employee queries regarding HR policies, processes, or documentation. Support HR projects, audits, and initiatives aimed at improving efficiency and compliance. Required Qualifications Bachelor s degree in Human Resources, Business Administration, or a related field. 1 3 years of experience in HR Operations, People Operations, or Recruiting Operations. Strong attention to detail, organizational skills, and time-management abilities. Ability to handle confidential information with integrity. Excellent written and verbal communication skills; comfort working with global teams. Proficiency with HRIS tools, ATS systems, and Google Workspace/Microsoft Office Suite. Experience in a growth-stage startup is a plus. Proven ability to manage multiple projects and priorities in a fast-paced environment. Enable a smooth and positive employee experience across the organization. Drive efficiency and accuracy in HR operations and reporting. Partner with teams across the globe to ensure consistent, compliant, and scalable processes. Play a critical role in supporting a fast-growing organization at the intersection of finance and technology. Qualification : Bachelors degree in Human Resources, Business Administration, or related field

Security Operations Engineer FalconX Location: Bangalore Experience: 3+ Years Education: Bachelor s degree in Cybersecurity, Computer Science, Information Technology, or related field About FalconX FalconX is a pioneering team of operators, investors, and builders transforming institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX simplifies the complex and fragmented digital asset ecosystem. Our platform empowers clients to navigate the crypto landscape seamlessly, providing access, liquidity, and tools to execute institutional strategies from start to scale. Role Overview We are looking for a Security Operations Engineer to strengthen our cybersecurity posture and protect our systems, data, and clients. In this role, you will monitor, detect, and respond to threats across on-premise and cloud environments, conduct investigations, perform threat hunting, and automate security operations. Key Responsibilities Monitor, detect, and respond to security incidents across cloud and on-premise environments. Analyze security alerts from various tools to identify potential threats and anomalies. Conduct forensic investigations and deep-dive analysis to identify trends and attack techniques. Perform proactive threat hunting across endpoints, networks, and cloud environments. Analyze security logs and behavioral patterns to detect Indicators of Compromise (IOCs). Investigate security incidents and provide actionable mitigation and remediation recommendations. Develop and refine threat hunting methodologies using frameworks like MITRE ATT&CK. Automate threat detection and response processes using scripting languages such as Python, PowerShell, or Bash. Continuously monitor emerging threats, vulnerabilities, and attack trends to improve strategies. Required Qualifications Bachelor s degree in Cybersecurity, Computer Science, Information Technology, or related field. 3+ years of experience in Security Operations, Threat Hunting, or a similar cybersecurity role. Hands-on experience working with log data for detection and response (Cloud, EDR, Network, etc.). Experience developing and deploying detection rules (Yara, Sigma, SQL-based rules, etc.). Strong understanding of network security monitoring, packet analysis, and log correlation. Deep knowledge of advanced threat detection methodologies and threat intelligence. Proficiency in analyzing attacker TTPs using frameworks like MITRE ATT&CK. Skilled in scripting and automation for security operations (Python, PowerShell, Bash). Familiarity with endpoint security, identity management, cloud security, and incident response. Protect critical systems, data, and client assets from emerging cyber threats. Play a key role in detecting, investigating, and responding to security incidents. Collaborate with cross-functional teams to strengthen security posture and operational resilience. Drive proactive threat hunting and automation to improve efficiency and effectiveness. Qualification : Bachelors degree in Cybersecurity, Computer Science, Information Technology, or related field

Trade Operations Associate FalconX Location: Bangalore Experience: 4 8 Years Education: Any Graduate About FalconX FalconX is a pioneering team of operators, investors, and builders transforming institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX simplifies the complex and fragmented digital asset ecosystem. Our platform enables seamless access, liquidity, and tools for institutional clients to execute strategies from start to scale. Role Overview As a Trade Operations Associate, you will be a key point of contact for trade settlements and operations, ensuring accurate, timely, and compliant processing of trades across internal and external systems. You will collaborate closely with Trading Desk, Product, Customer Success, Treasury, Accounting, Risk, and Compliance teams to deliver a smooth operational workflow in a fast-moving market. Key Responsibilities Handle all incoming counterparty settlement requests within agreed timeframes and manage a portfolio of counterparties. Collaborate with Trading Desk, Product, and Customer Success teams to understand and deliver on client needs. Reconcile trades, transfers, and inventory across internal subsystems and external entities such as banks and custodians. Monitor daily inventory requirements for settlement, lending, and borrowing activities, liaising with Treasury. Support Compliance and Risk teams in designing effective controls in a rapidly evolving regulatory landscape. Adhere to established trade operations processes to ensure regulatory compliance. Provide accurate trade and settlement data to Accounting and ensure timely reporting. Perform reconciliations between internal and external systems, identify breaks, and resolve issues. Continuously improve reconciliation processes, identify gaps, and implement solutions for data integrity. Requirements 4 8 years of experience in a trading firm, hedge fund, or investment bank. Strong self-management skills; comfortable organizing work with checklists and tracking progress. Experience working in fast-paced, high-pressure environments. Ability to multitask, prioritize, and manage critical day-to-day functions. Desire to gain expertise in digital assets such as Bitcoin and Ethereum. Willingness to understand the full lifecycle of institutional crypto trading operations. Serve as the first point of contact for trade settlements and operations. Gain exposure to multiple functions in a complex, dynamic market. Contribute to robust processes that ensure operational accuracy, compliance, and efficiency. Be part of a pioneering team shaping the infrastructure for institutional digital asset trading. Qualification : Any Graduate

Senior Manager, Security Operations Center (SOC) Location: Bangalore Type: Full-Time Experience Required: 8+ Years (3+ in Leadership) Role Overview: Strategic Cyber Defense We are seeking a Senior Manager to lead and modernize our SOC operations across enterprise and product environments. You will oversee a high-performance team dedicated to threat detection, advanced detection engineering, and incident response. This role is a strategic blend of technical mastery leveraging AI and SOAR and people leadership, focused on building a resilient, automation-first security culture. Core SOC Service Offerings & Expertise Advanced Defense & Detection: Detection Engineering: Implement Detection-as-Code practices and prioritize backlogs based on the evolving threat landscape. Threat Intelligence & Hunting: Deliver actionable intel and execute structured threat hunting hypotheses to proactively identify stealthy adversaries. Deception & Validation: Manage deception strategies (honeypots/tokens) and use attack emulation tools to validate detection logic effectiveness. Forensics: Lead digital forensic investigations, evidence acquisition, and post-incident analysis. Automation & Technology Stack: Azure Ecosystem: Advanced proficiency with Microsoft Sentinel, Defender XDR, and Defender for Cloud using KQL. Cloud Operations: Strong knowledge of security operations across Azure, AWS, and preferably GCP. SOAR & AI: Champion the integration of Security Orchestration, Automation, and Response (SOAR) and AI to drive SOC efficiency. Key Responsibilities Leadership & Strategy: Team Development: Coach and mentor the SOC team, conducting regular 1-on-1s and fostering a growth-oriented culture to prevent burnout. Roadmap Execution: Help define a comprehensive SOC strategy and maturity framework aligned with organizational risk management. Stakeholder Liaison: Act as a trusted advisor to Product, IT, and Development leaders to integrate security into cross-functional workflows. Metrics & Operational Excellence: Data-Driven Reporting: Develop dashboards (e.g., Power BI) to track KPIs, KRIs, and detection coverage. Incident Lifecycle: Lead the lifecycle of escalated incidents, conduct root cause analysis, and execute tabletop exercises. 24/7 MDR Strategy: Define operational procedures for Managed Detection and Response (MDR) and sustainable on-call rotations. Qualifications for Success Proven Leadership: 8+ years in InfoSec with specific experience leading SOC or MDR functions. Azure Mastery: Deep technical expertise in the Microsoft security stack. Framework Knowledge: Familiarity with MITRE ATT&CK, Purple Teaming, and cloud-native detection. Soft Skills: Exceptional ability to simplify complex technical content for executive-level communication.

Operations Manager Category: Management Type: Full-Time Location: Bangalore Job Overview We are seeking an experienced Operations Manager to oversee end-to-end US Healthcare Revenue Cycle Management (RCM). This role requires a track record in physician/hospital billing and expertise in process transitions. Key Responsibilities Operations: Manage AR/Denials, Charge Entry, and Credentialing. Transitions: Lead projects and develop Standard Operating Procedures (SOPs). Reporting: Utilize Excel and PowerPoint for performance tracking. Leadership: Manage recruitment, training, and team culture. Requirements Experience: 6+ years in US Healthcare leadership. Education: Graduate or Postgraduate degree. Tech Skills: Proficiency in RCM clearinghouse platforms and reporting tools. Qualification : Graduate or Postgraduate degree

Revenue Operations Analyst Location: Bangalore About Us FalconX is transforming institutional access to the digital asset markets by bridging the gap between traditional finance and the world of crypto. As a leader in the industry, we address the most pressing challenges in the market, offering innovative solutions that support trading strategies, liquidity, and structures akin to conventional financial markets. At FalconX, we empower our clients with seamless navigation through the evolving crypto landscape, from inception to scale. Role Overview We re looking for a dynamic Revenue Operations Analyst to join our growing team and help elevate the Revenue Operations (RevOps) function at FalconX. In the past year, our RevOps capabilities have matured significantly, with solidified processes in reporting, operational support, and actionable business insights. We re now at a pivotal moment where we need to scale these efforts further to provide strategic insights, improve operational efficiency, and support cross-functional projects. As a key member of the team, your role will focus on managing core revenue operations tasks while also driving value-added projects that impact the business. You ll be a crucial enabler, supporting both the foundational work in RevOps and the new, high-impact initiatives the business requires. Additionally, you ll play an important role in managing inbound lead qualifications, ensuring seamless handoff to the Sales team. Key Responsibilities Data-Driven Insights & Reporting: Leverage your analytical skills to support and manage critical reports and insights for the business, including: QBR decks and quarterly reviews Board material and leadership presentations Ad-hoc reporting for various stakeholders Core Operational Support: Collaborate with cross-functional teams to maintain and deliver essential operational support for the Revenue function. Key tasks include: Account split and territory management Validating account coverage and tiering Ensuring accurate parent-child mapping and reporting regions Pipeline management and data validation Lead Qualification & Inbound Lead Management: Manage inbound leads from web inquiries, qualify them based on defined criteria, and facilitate the smooth handoff to the Sales team. This involves: Contacting leads to assess their potential Coordinating with Sales for follow-up and feedback Tracking lead conversion metrics and identifying opportunities for process improvement Collaboration & Performance Tracking: Work closely with the Sales team to ensure lead response and qualification processes are streamlined. Track and report on key performance indicators (KPIs) such as: Call volume and outcomes Lead conversion rates CRM system usage and data accuracy Qualifications Bachelor s degree (or equivalent experience) 1-3 years of experience, ideally in a Revenue Operations, Sales Operations, or related role Strong analytical skills, with the ability to extract insights and drive business decisions from data High attention to detail and data accuracy Experience with CRM tools (e.g., Salesforce, HubSpot), BI tools, and basic coding skills (for manipulating data in BI tools) Proficiency in Google Sheets, Excel, or similar tools for data management Excellent written and verbal communication skills Preferred Qualifications Experience in the cryptocurrency or blockchain industry Familiarity with financial services or brokerage operations Ability to generate strategic insights on how financial services firms can expand their offerings and improve client servicing The opportunity to be part of a cutting-edge company at the intersection of finance and technology A collaborative, fast-paced environment with the chance to make an immediate impact Professional growth and development in a rapidly evolving industry Competitive salary and benefits package Qualification : Bachelors degree (or equivalent experience)

Security Operations Engineer Location: Bangalore About Us FalconX is a pioneering team of operators, investors, and builders committed to transforming institutional access to the digital asset markets. By bridging traditional finance with cutting-edge technology, we address the industry's most complex challenges. We offer a comprehensive solution for all digital asset strategies from startup to scale enabling our clients to navigate the ever-evolving cryptocurrency landscape with confidence. We are seeking an experienced Security Operations Engineer to help secure FalconX s infrastructure and protect our clients digital assets. As a part of our security team, you will monitor, detect, and respond to cyber threats across both on-premise and cloud environments, ensuring the integrity and safety of our systems and data. Key Responsibilities Security Monitoring & Incident Response: Monitor and respond to security incidents across both on-premise and cloud environments, ensuring timely detection and remediation of potential threats. Threat Detection & Analysis: Analyze security alerts from various security tools to identify, investigate, and mitigate security risks. Conduct in-depth forensic investigations to identify trends, attack techniques, and vulnerabilities. Proactive Threat Hunting: Conduct proactive threat hunting across endpoints, networks, and cloud environments, looking for sophisticated and emerging threats that may not yet be detected by traditional security measures. Forensics & Incident Investigation: Investigate and analyze security incidents to identify the root cause. Provide actionable recommendations for improving security posture and preventing future incidents. Detection Engineering: Develop and refine threat detection methodologies and rules (e.g., Yara, Sigma, SQL-based rules, network protocols) to enhance security monitoring capabilities. Utilize frameworks like MITRE ATT&CK and the Cyber Kill Chain to guide threat hunting and analysis. Automation & Scripting: Leverage scripting languages (Python, PowerShell, or Bash) to automate threat detection, analysis, and response processes, improving overall efficiency and effectiveness. Threat Intelligence & Trend Analysis: Stay informed about emerging threats, vulnerabilities, and attack trends to continuously improve detection strategies and enhance the response to new security challenges. Qualifications Education & Experience Education: Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field (or equivalent experience). Experience: Minimum of 3 years in a security operations, threat hunting, or similar cybersecurity role. Security Expertise Strong experience working with security tools and log data (Cloud, EDR, Network, etc.) for detection and response. Deep understanding of network security, packet analysis, and log correlation. Proficiency in advanced threat detection methodologies and threat intelligence, with a strong grasp of attacker tactics, techniques, and procedures (TTPs), especially using frameworks like MITRE ATT&CK. Technical Skills Proficiency in scripting and automation (Python, PowerShell, Bash). Experience with detection engineering and developing custom detection rules (e.g., Yara, Sigma, SQL-based, Network). Familiarity with endpoint security, identity management, vulnerability management, cloud security, and incident response. Soft Skills Excellent analytical and problem-solving skills with a keen attention to detail. Strong communication skills, with the ability to work effectively in a collaborative, fast-paced environment. Be part of a rapidly growing company at the cutting edge of finance and technology. A dynamic, fast-paced work environment where your expertise will directly impact business success. Competitive salary and benefits package. Opportunities for professional growth in a highly innovative industry. Qualification : Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field (or equivalent experience)

Position: Associate - Logistics Operations Department: Logistics & Linen Operations Location: Bengaluru Employment Type: Full-Time About Laundryheap: Laundryheap is a fast-growing, award-winning startup revolutionizing the laundry and dry cleaning industry. Operating in 14 global markets and expanding rapidly across Europe, Asia, and North America, we re proud to offer one of the quickest services in the business delivering clean clothes within 24 hours. Role Overview: As an Associate in Logistics Operations, you ll play a key role in ensuring the smooth execution of our live delivery operations. Reporting to the Assistant Regional Manager, you will manage real-time driver activity, optimize routes, and provide essential support to our drivers, ensuring operational excellence and customer satisfaction. What You ll Do: 1. Operations & Route Management: Oversee live delivery operations to ensure routes are executed smoothly and orders are completed on time. Provide real-time support to drivers via chat, calls, or internal platforms. Optimize route plans for maximum efficiency and minimal delays. Proactively resolve any on-route issues such as delays, misrouted deliveries, or driver emergencies. 2. Driver Support & Performance: Address inbound driver queries related to payments, schedules, feedback, and general support. Log driver interactions, escalate unresolved issues, and ensure follow-ups are completed. Ensure adequate driver coverage across multiple time zones to meet live operational demand. 3. Operations & Project Support: Contribute to team goals by supporting or initiating projects aimed at streamlining operations. Maintain internal documentation and knowledge bases to ensure up-to-date resources. Monitor KPIs, identify performance bottlenecks, and ensure service level agreements (SLAs) are met. Collaborate with teams across regions (UK, US, Singapore) to ensure smooth cross-functional operations. Required Skills & Experience: Education: Bachelor s degree or equivalent. Experience: 3 5 years in operations, logistics, or support (experience in international environments is a plus). Skills: Strong communication skills, both verbal and written. Ability to handle high-pressure, fast-paced environments with poise. Experience with driver or agent onboarding (calls/video) and live operational support. Proficient in email, chat support tools, and Google Sheets/MS Excel. Flexibility to work night or rotational shifts. Strong stakeholder management skills. A proactive, solution-oriented mindset with a focus on empathy. Preferred Skills: Experience in international support chat (US/EU region preferred). Background in startups, logistics, or last-mile delivery operations. Familiarity with live route planning tools and CRM systems. Analytical mindset with an ability to interpret operational data. Why You Should Join Us: Growth & Impact: Be part of a fast-paced, international startup where your contributions make a tangible impact on day-to-day operations. Global Collaboration: Work alongside teams from across the globe, contributing to innovative solutions and continuous improvement. Career Growth: Enjoy high visibility in a flat team structure and rapid career growth opportunities. Qualification : Bachelors degree or equivalent

Lead/Associate Manager Case Processing 1 Location: Bengaluru Employment Type: Full-Time About the Role We are seeking a dynamic and experienced Lead/Associate Manager Case Processing to join our Pharmacovigilance team in Bengaluru. This role requires deep domain knowledge, leadership capability, and hands-on experience in handling Individual Case Safety Reports (ICSRs) across various sources. The ideal candidate will be responsible for managing day-to-day operations, ensuring compliance with global regulatory requirements, and mentoring a team of case processors. Key Responsibilities Operational Oversight Oversee and ensure the timely processing of ICSRs in accordance with SLA/KPI metrics. Allocate tasks effectively across the team to meet project deliverables and workload requirements. Proactively monitor team performance and work closely with team members to resolve operational or domain-related challenges. Risk & Issue Management Identify, escalate, and mitigate risks related to deliverables, compliance, or resourcing. Serve as a point of contact for internal stakeholders and clients regarding operational queries or escalations. Team Leadership & Performance Management Conduct regular performance evaluations, provide constructive feedback, and support career development of team members. Guide and mentor the team and Subject Matter Experts (SMEs) in ICSR processes, compliance standards, and MedDRA coding. Support functional capability development within the team and leadership pipeline. Training & Quality Assurance Conduct process and project-specific training as needed to ensure team competence and readiness. Ensure adherence to quality standards by contributing to quality system documentation, SOPs, and procedural updates. Provide feedback and suggestions to strengthen client/internal workflows and ensure continuous improvement. Process Improvement & Strategic Contribution Suggest and implement process enhancements to improve efficiency, accuracy, and compliance. Contribute to the development of scalable and sustainable pharmacovigilance processes. Collaborate cross-functionally to support strategic goals and business growth initiatives. Required Experience & Knowledge In-depth understanding of ICH-GCP, GVP modules, 21 CFR, and relevant global regulatory requirements. Proven expertise in managing high-volume ICSR workloads, including serious, non-serious, and potentially serious reports. Experience processing ICSRs from diverse sources: spontaneous, literature, solicited, regulatory authorities, and clinical trials. Exposure to therapeutic areas such as rare diseases and oncology is highly desirable. Experience in literature screening and review would be an added advantage. Proficient in MS Office applications (Excel, Word, Outlook, PowerPoint). Candidate Profile Education: Master s degree in Life Sciences, Pharmacy, or Medicine (or higher), aligned with project requirements. Experience: 10 12 years of relevant experience in pharmacovigilance, case processing, or related functions. Strong leadership skills with a proven ability to train, mentor, and manage cross-functional teams. Demonstrated ability to allocate resources, manage competing priorities, and maintain high-quality standards. Proactive, process-driven mindset with a commitment to continuous improvement and regulatory compliance. Work with a global leader in drug safety and pharmacovigilance services. Lead high-performing teams and contribute to the delivery of impactful healthcare solutions. Be part of a collaborative environment that values innovation, learning, and operational excellence. Apply now to lead meaningful work that impacts patient safety around the world. Qualification : Masters degree in Life Sciences, Pharmacy, or Medicine (or higher), aligned with project requirements

Manager, Go-To-Market Technology Support Operations Location: Bengaluru Department: Business Technology Experience: 7+ Years (3+ Years in Team Management) Employment Type: Full-Time About Okta Okta is The World s Identity Company. We empower everyone to securely use any technology, on any device, from anywhere. Our Okta and Auth0 platforms offer secure access, authentication, and automation placing identity at the center of digital transformation and enterprise growth. At Okta, we celebrate diverse backgrounds and experiences. We aren t looking for a perfect fit we re looking for lifelong learners and collaborative builders who bring unique value to our mission. The Team You ll join the Go-To-Market Technology (GTM) group, a core part of Okta s Technology, Data & Intelligence (TDI) organization. Our vision: drive clarity, collaboration, and accountability across the business while enabling Okta s scale and growth. The Opportunity We re seeking a Manager to lead the Support Operations team within GTM Technology. This role is responsible for managing a team of Business Application Administrators who oversee and support Okta s GTM systems primarily Salesforce and integrated applications such as ServiceNow. You ll drive operational excellence, oversee capacity and team development, collaborate cross-functionally, and shape how we support and optimize business applications across global teams. This role requires strong technical know-how of the Salesforce ecosystem, a mindset for process improvement, and a passion for team leadership. Key Responsibilities Leadership & Talent Development Build, motivate, and lead a high-performing team of application administrators. Hire, mentor, and retain top talent through coaching and career planning. Provide direction and remove roadblocks to help your team succeed. Foster a culture of learning, ownership, and continuous improvement. Performance Management Define and track KPIs and team SLAs with a data-driven approach. Manage team resource allocation and adjust capacity as business needs shift. Identify skill gaps and build plans to address them through training and hiring. Cross-Functional Collaboration Partner with Technology, Data & Intelligence, Security, and Compliance teams to align on goals and incident handling. Refine escalation processes for a smooth support experience across teams. Enable seamless knowledge transfer and system supportability. Documentation & Automation Lead the Knowledge Centered Service (KCS) program to scale AI-driven incident resolution. Standardize and document team operational processes to ensure consistency. Security & Compliance Ensure all Salesforce and GTM-related systems adhere to compliance standards such as SOX. Collaborate with security teams on audits and mitigation of any vulnerabilities. Innovation Culture Encourage your team to explore new Salesforce, AI, and automation features. Promote participation in hackathons, Fix-It Days, and other internal innovation initiatives. Required Skills & Experience 7+ years of experience in IT or Business Systems, with 3+ years in people management. Strong expertise in the Salesforce ecosystem and enterprise SaaS tools like ServiceNow, Jira, Confluence, GitHub, etc. Experience in a global or multi-location work environment. Deep understanding of compliance (e.g., SOX) and security standards for enterprise applications. Proven track record of driving team innovation and embedding modern tools or practices. Excellent interpersonal and executive-level communication skills. Strong organizational, time management, and stakeholder alignment capabilities. Ability to remain resilient under pressure and maintain focus on team and business outcomes. High Impact: Drive global support operations for a critical business tech stack. Empowered Leadership: Build and lead a team in a dynamic, growing organization. Growth & Learning: Opportunities for continuous development in technology, leadership, and innovation. Collaborative Culture: Join a purpose-driven company with a human-centered, inclusive team culture. Join Us Become a part of a company that s transforming how identity is secured and scaled in the modern world. At Okta, you belong.

Operations Executive Location: Bengaluru Work Type: Full-Time Role Summary As an **Operations Executive**, you will be integral in managing day-to-day business operations, ensuring seamless workflows, coordinating across departments, and supporting management in driving organizational success. Key Responsibilities Oversee daily operational activities to ensure efficient workflow and timely task completion. Coordinate with internal teams to facilitate smooth communication and project execution. Monitor operational performance and recommend process improvements to boost efficiency. Maintain accurate records, reports, and documentation related to operations. Assist in developing and implementing policies, procedures, and enhancements. Manage vendor relations, procurement, and inventory tracking as needed. Prepare and present regular operational reports to management. Troubleshoot operational challenges and provide prompt solutions. Requirements Graduate degree in Engineering, Supply Chain, or related fields. 0-1 years of experience in B2B or SaaS implementation preferred. Ability to balance attention to detail with a strategic, big-picture mindset. Strong communication and interpersonal skills to engage diplomatically across all levels. Understanding of customer/client requirements. Excellent soft skills including time management, prioritization, and delegation. Knowledge of Supply Chain Management (SCM) is a plus. Creative thinker with energy to introduce new ideas and innovations. Self-motivated, responsible, and capable of working independently. Highly organized with the ability to manage multiple tasks efficiently. Qualification : Graduate degree in Engineering, Supply Chain or related fields

Associate Credit Operations Job Type: Full-Time Category: Operations Location: Bangalore About Bright Bright is a consumer fintech company dedicated to helping Americans get out of debt using advanced data science and machine learning. Our mobile app integrates all the tools needed for managing and eliminating debt covering credit score building, automated debt paydown plans, financial and budget planning, and loan refinancing across credit cards, student loans, and car loans. With 300,000+ users, 6x growth in the last year, and over 100,000 ratings and reviews, Bright is one of the fastest-growing fintech platforms in the U.S. Supported by top venture capital firms like Sequoia, Falcon Edge, and Hummingbird, Bright has raised over $40 million in funding, including a recent $50M debt financing from Encina Lender Finance. Bright is ranked among the top 8 U.S. fintech companies and is poised to become a top-100 financial institution by leveraging data science and predictive modeling. We are proud to be building the first large-scale consumer tech company from India for global markets. About Our Founders Bright was founded in 2019 by industry veterans from McKinsey s Banking Practice and data scientists from InMobi: Petko Plachkov, Avi Patchava, Varun Modi, Avinash Ramakath, and Jayashree Merwade. Role Overview As an Associate Credit Operations professional, you will play a crucial role in assessing creditworthiness, supporting loan underwriting and approval, and ensuring smooth credit operations. You will work closely with cross-functional teams to monitor credit metrics, facilitate collections, and drive improvements in operational efficiency. Key Responsibilities Conduct thorough creditworthiness assessments following company policies and guidelines. Review customer profiles and credit applications against underwriting standards. Manage loan approval processes and support decision-making with sound judgment. Utilize collection systems to assist in managing delinquent accounts and dues recovery. Monitor and report on credit-related performance metrics regularly. Handle customer conflicts and disputes with a strong customer-centric approach. Investigate customer requests by gathering relevant data and exploring all information sources. Identify opportunities for process improvements to increase efficiency and effectiveness. Collaborate with teams to ensure compliance with credit policies and regulatory requirements. 1-2 years of experience in credit assessment, underwriting, or a related role. Strong understanding of credit product workflows and end-to-end process flows. Familiarity with credit risk assessment principles and banking domain knowledge. Knowledge of the U.S. credit environment and regulatory framework is a plus. Excellent verbal and written communication skills. High analytical and investigative capabilities. Ability to manage credit-related metrics and performance indicators. Strong negotiation, interpersonal skills, and ability to handle conflicts diplomatically. Join a fast-growing fintech startup backed by leading investors. Gain exposure to credit operations and risk management in a global context. Work alongside experienced professionals passionate about transforming consumer finance. Opportunity to grow within a dynamic, collaborative environment.

Deputy General Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are seeking a dynamic and strategic Deputy General Manager Operations to lead the operations of Brookfield Properties campuses in Bengaluru. This role is ideal for a seasoned hospitality or property operations professional with 10+ years of experience in managing large-scale, customer-centric environments. As DGM Operations, you will oversee all aspects of campus operations, facilities management, P&L oversight, client services, and team leadership. Your goal will be to deliver exceptional tenant experiences, drive operational efficiency, and ensure brand alignment with Converge s placemaking vision. Key Responsibilities: 1. Strategic Operations & Property Management Lead end-to-end operations of campuses across the city/region. Ensure best-in-class building management aligned with hospitality standards. Oversee preventive maintenance, capital improvements, vendor contracts, and infrastructure upgrades. Monitor and optimize service delivery through structured reporting formats (SLAs, audits, monthly reports). Support event planning, catering services, and space on hire operations. 2. Financial Management & Revenue Growth Develop and manage annual operating budgets for city/regional campuses. Analyze financial reports, track performance against budgets, and identify cost-saving opportunities. Execute capital expenditure (CapEx) plans and drive operational cost reduction initiatives. Identify and implement income-generating services and amenities. Collaborate with the leasing team to support office space leasing in alignment with business plans. 3. Team Leadership & Collaboration Lead cross-functional campus teams including Operations, F&B, Events, Tenant Relations, and more. Establish training, SOPs, and KPIs to drive productivity and service excellence. Foster a culture of performance, safety, and continuous improvement. Work closely with internal stakeholders including Strategy, Leasing, Technology, and Marketing teams. 4. Client & Tenant Experience Build and maintain strong tenant relationships to ensure a superior experience. Regularly conduct tenant satisfaction surveys and develop action plans based on feedback. Use data insights to improve campus operations and user engagement. Drive tenant onboarding and offboarding processes to ensure seamless experiences. 5. Safety, Compliance & Sustainability Ensure compliance with fire safety, legal, health, and environmental standards. Oversee internal and external audits, documentation, and facility maintenance. Drive sustainability initiatives and CSR programs within operations. Essential Skills & Attributes: Strong commercial acumen and a customer-first mindset. Proven leadership and people management capabilities. Excellent communication, negotiation, and stakeholder management skills. Strategic thinker with the ability to execute operational plans effectively. High attention to detail and ability to manage multiple priorities under pressure. Technologically adept with an understanding of digital tools and platforms. Key Performance Indicators (KPIs): Campus revenue growth and P&L performance Converge app adoption and engagement metrics Successful launch and performance of new amenities Tenant satisfaction and Net Promoter Scores (NPS) Employee engagement and productivity metrics Optimization of space-on-hire utilization Preferred Qualifications: Bachelor's degree (minimum 3 years); postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus. 10+ years of experience in operations leadership within hospitality, real estate, or facilities management. Demonstrated success in leading large teams and complex, customer-facing environments. Strong focus on innovation, continuous improvement, and client satisfaction. This role is a unique opportunity to lead transformative operations in a fast-paced, high-growth environment impacting thousands of tenant employees daily. Qualification : Bachelor's degree postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus

Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are looking for an experienced and forward-thinking Manager Operations to lead campus operations for Brookfield Properties in Bengaluru. The ideal candidate will bring over 10 years of experience in hospitality or real estate operations, with a proven track record of managing cross-functional teams, optimizing performance, and delivering best-in-class tenant experiences. As the operational lead for one or more campuses, you will oversee end-to-end property management, facilities operations, P&L oversight, vendor management, and customer-facing services. You will be expected to align operations with the Converge vision and drive strategic initiatives that enhance the campus environment, boost revenue, and ensure exceptional service delivery. Key Responsibilities: 1. Strategic Operations & Financial Management Develop and manage annual operating budgets; monitor P&L performance for campus/city-level operations. Work cross-functionally with leasing, marketing, tech, training, and transformation teams to execute activations and campus amenities. Lead cost optimization initiatives through preventative maintenance, energy management, and vendor negotiations. Explore new revenue streams through managed services, retail leasing, and partnerships. Support leasing of office and retail spaces in alignment with business plans. 2. Campus Operations & Experience Ensure seamless day-to-day campus operations in line with Converge standards. Implement strategies to enhance lobby, F&B, retail, and event experiences. Create and track SLAs, management reports, vendor agreements, AMCs, and compliance documentation. Conduct regular audits, walkthroughs, and cross-functional reviews to maintain high service and aesthetic standards. Plan and execute campus activations, including one marquee event annually. Partner with the marketing team to ensure alignment on all events and space-on-hire activities. Collaborate with procurement to ensure timely PO processing and vendor payments. 3. Team Leadership & Collaboration Lead campus teams including operations, F&B, tenant engagement, and event staff. Develop KPIs and implement SOPs to drive efficiency, service excellence, and staff performance. Champion a culture of continuous improvement, learning, and innovation. Guide onboarding/training of new staff across operational functions. Collaborate with corporate, city leadership, and transformation teams on strategic execution. 4. Tenant & Community Experience Work closely with tenants to enhance employee engagement and create a vibrant campus culture. Lead execution of tenant engagement surveys and act on feedback for service improvements. Support onboarding of tenants and amenities onto the Converge app and drive digital engagement. Design operational procedures to ensure consistent, high-quality tenant experiences. Encourage team involvement in delivering excellent customer care and personalized service. 5. Compliance, Safety & Sustainability Ensure adherence to fire safety, health, environmental, and legal compliance standards. Lead internal and external audits across all operational areas. Champion sustainability practices and social responsibility initiatives across the campus. Oversee maintenance and service infrastructure to ensure optimal functionality and safety. Who You Are: A strategic thinker with strong commercial acumen and customer-centric approach. A self-starter with the ability to lead autonomously and make sound business decisions. A strong communicator and collaborator who can manage multiple stakeholders and priorities. Resilient under pressure, detail-oriented, and driven to deliver high-impact outcomes. Passionate about elevating workplace experiences and building thriving communities. Preferred Qualifications: Bachelor's degree (minimum 3 years); specialization in Hospitality, Property, Facilities Management, or Business is preferred. 10+ years of experience in operations leadership within hospitality, real estate, or facilities sectors. Demonstrated success in leading large cross-functional teams. Strong client relationship management and vendor negotiation skills. Proven experience in driving operational excellence and process improvements. This Role Offers: The opportunity to lead operations at premier business campuses. Cross-functional exposure to marketing, leasing, digital products, and customer engagement. A high-impact role in shaping workplace experiences and community life across Brookfield campuses. Apply now to be part of a growing, dynamic team redefining the future of workspaces. Qualification : Bachelor's degree specialization in Hospitality, Property, Facilities Management, or Business is preferred

Position: Senior Manager, Salesforce Operations Location: Bengaluru, India (Hybrid 3 days onsite) Company: Samsara Technologies India Pvt. Ltd. About Samsara Samsara (NYSE: IOT) leads the Connected Operations Cloud, empowering industries like transportation, agriculture, and manufacturing to harness IoT data for smarter, safer, and more sustainable operations. With a global impact and a fast-scaling culture, Samsara offers unique opportunities to solve real-world challenges with cutting-edge technology. Role Overview Samsara is seeking a Senior Manager, GTMS (Go-to-Market Systems) Operations to lead the Salesforce operations team in Bangalore. Reporting to the Sr. Director of Sales Systems, this role is pivotal in building Samsara s India-based GTMS operations from the ground up, ensuring performance, scalability, and alignment across Sales, Finance, Product, and Business Technology functions. The ideal candidate is an experienced Salesforce operations leader with a passion for systems stability, stakeholder alignment, and continuous process improvement, coupled with strong people leadership and cross-functional collaboration skills. Key Responsibilities Operational Excellence & Governance Lead end-to-end incident and problem management across the Salesforce and GTMS ecosystem. Drive operational stability, reliability, and proactive issue resolution across sales systems. Manage system releases, updates, and quality control processes. Cross-Functional Collaboration Act as a bridge between Sales, Finance, Product, and IT to align systems strategy with business outcomes. Ensure seamless data flow and process integration across enterprise systems. Maintain transparent, regular communication with senior stakeholders. Strategic Planning & Cost Management Build operational strategies that support scale and growth in GTM functions. Optimize resource allocation and control budget and cost efficiency. Support and execute on long-term product and process roadmaps. Team Leadership & Development Build, mentor, and manage L2/L3 operations teams based in India. Foster an inclusive, high-performing team culture with strong talent development practices. Define KPIs and continuously improve team performance through coaching and process optimization. Vendor, Compliance & Risk Management Manage third-party vendor relationships and evaluate tools to enhance operational delivery. Enforce compliance, data security, and privacy standards within the systems landscape. Minimum Qualifications Bachelor s degree in IT, Business, or a related field (Master s preferred). 3+ years experience in a Salesforce-focused operations leadership role. Proven expertise in Salesforce Sales Cloud, CPQ, and GTM systems integration. Deep operational experience in system support, QA, and incident management. Strong executive presence, communication, and stakeholder influencing skills. High level of business acumen and ability to align tech strategy with business goals. Ideal Traits Strategic thinker with a passion for customer-centric system design. Strong collaborator across technical and non-technical teams. Agile leader ready to scale operations in a hyper-growth, data-driven environment. Curious about using AI and automation to elevate system reliability and performance. Qualification : Bachelors degree in IT, Business, or a related field (Masters preferred).

Job Title: Operations Manager Project Management Office (PMO) Location: Bangalore, Karnataka, India Department: Talent Acquisition Experience: 6 to 8 years About the Role As the Operations Manager PMO, you will be instrumental in shaping and driving the project and program management framework across MathCo. Your leadership will ensure strategic alignment, optimize resource utilization, and guarantee successful delivery of projects on time, within budget, and at the highest quality standards. This role combines hands-on program management with team mentorship, stakeholder engagement, and continuous process improvement. Key Responsibilities Develop, implement, and continuously improve project management methodologies, tools, and best practices aligned with organizational goals. Oversee program and portfolio management to ensure strategic alignment across projects. Optimize resource allocation by matching skills and capacity to project requirements. Independently drive and program manage departmental initiatives to meet targeted outcomes. Mentor and coach junior project management staff, building organizational project management capabilities. Collaborate with business partners to establish process governance that enhances operational efficiency. Utilize formal PM tools and systems for managing tasks, risks, resources, and changes effectively. Monitor employee utilization and billability; forecast staffing needs proactively. Analyze financial data budgets, forecasts, margins providing insights to leadership for sound decision-making. Ensure timely invoicing and manage receivables from external stakeholders. Manage contractual documentation (SOWs, MSAs), ensuring compliance and proper updates. Engage with stakeholders at all levels to ensure smooth execution and issue resolution. Lead continuous improvement efforts to enhance project management frameworks and processes. Skills & Competencies Strong leadership and problem-solving capabilities. Exceptional written and verbal communication, able to engage effectively with internal teams and external clients. Excellent organizational and time-management skills; adept at managing multiple priorities in a dynamic environment. Sharp critical thinking, analytical, and forecasting skills to anticipate risks and propose solutions. Proficient in MS Office Suite (Excel, PowerPoint, Word) and familiar with project management software/tools. Experience in risk management and mitigation planning. Highly collaborative with strong interpersonal and influencing skills to drive outcomes. Qualifications Bachelor s or Master s degree in Business, Management, or a related discipline. 6 to 8 years of experience in project management, program management, or PMO leadership roles. Proven experience managing cross-departmental projects and initiatives. Project management certification such as PMP, PRINCE2, or equivalent is an advantage. Lead impactful projects that contribute directly to MathCo s growth and operational excellence. Work with a dynamic, collaborative team committed to innovation and continuous improvement. Opportunity to influence strategic decisions and shape project management practices across the company. Thrive in a culture that values transparency, accountability, and professional development. Qualification : Bachelors or Masters degree in Business, Management, or a related discipline.

Job Title: Associate Credit Card Operations Location: Bengaluru, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company transforming how banks and fintechs design and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the industry s first fully cloud-native and API-enabled banking stack. It integrates issuance, processing, lending, fraud & risk, and more into a single-vendor platform. With over 15 million cards issued globally, Zeta enables banks to deliver: Rich, digital-first experiences Hyper-personalized card programs Rapid deployment via web-based product configurators API-based innovation and scalability Intuitive, modern back-office systems Advanced regulatory and compliance tools We re trusted by major banks and fintechs globally and backed by investors like SoftBank and Mastercard, with a $1.5 billion valuation and a team of 1700+ employees, over 70% in R&D. About the Role Zeta is collaborating with HDFC Bank to manage and operate a modern credit card program built on the Zeta Platform. We are seeking dynamic professionals to join our Credit Card Business Operations Unit, supporting critical functions such as onboarding, dispute handling, reconciliation, and end-to-end lifecycle management of credit card customers. This is an exciting opportunity to be part of a growing, innovation-driven team that is reshaping banking operations. Key Responsibilities Operations Oversight: Monitor and resolve onboarding, delivery, and dispatch issues for new credit card customers. Dispute & Fraud Resolution: Handle fraud and dispute cases in compliance with process and regulatory timelines. Reconciliation & Settlement: Manage transaction settlement processes and ensure accurate reconciliation of accounts. Lifecycle Management: Oversee credit card lifecycle processes, including account maintenance, repayment tracking, credit balance refunds, and closures. Stakeholder Coordination: Collaborate with internal and external teams (e.g., product, engineering, bank partner) to resolve operational issues effectively and on time. Skills & Competencies Strong communication and interpersonal skills. Customer-first mindset with a proactive problem-solving approach. High level of accountability and attention to detail. Ability to manage time effectively in a fast-paced and dynamic environment. Qualifications & Experience Education: Graduate degree in any discipline. Experience: 1 5 years of relevant experience in Credit Card Operations, Customer Servicing, or Banking Operations. Prior exposure to onboarding, dispute management, settlements, and lifecycle operations in cards domain is highly preferred. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We encourage individuals from all backgrounds, communities, and identities to apply. Qualification : Graduate degree in any discipline.

Associate, Business Operations Location: Bengaluru We re a rocketship: 9-figure revenue, record growth, and profitable. With $130M in revenue, guests in 100+ cities, and 18 months of profitability, Headout is the fastest-growing marketplace in the travel industry, and we re just getting started. We've raised $60M+ from top-tier investors and are building a durable company for the long term because that's what our mission needs and deserves. We re growing, profitable, and nowhere near done. What we do is important In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and most delightful way to head out to a real-life experience from immersive tours to museums to live events and everything in between. The foundation is strong. The opportunity ahead is even bigger. We ve hit profitability, built momentum, and proven the model but there s so much more to build. If you re looking to join a company where the trajectory is steep and your impact is real, this is the moment. Our culture Reinventing the travel industry isn't easy, but that's the fun part. We care deeply about ownership, craft, and impact, and we re here to do the best work of our careers. We won t pretend like it s for everyone but if you re a builder who loves solving tough problems, you ll feel right at home. The role We re looking for a driven and detail-oriented Associate, Business Operations to power execution across our supply-side operations. You ll work at the intersection of strategy and operations turning high-level business goals into actionable workflows that drive results. As the key link between our business and operational teams, your role will be critical in ensuring smooth coordination, efficient task execution, and high-quality outcomes across markets. Success in this role requires strong ownership, the ability to manage competing priorities, and a deep bias toward action. If you enjoy solving operational puzzles, thrive in a fast-paced environment, and love bringing clarity to chaos we d love to have you on board. This role is based in Bengaluru, so we are seeking candidates who are either local or open to relocating to the city. Execution with Impact. You ll be at the forefront of driving business-critical initiatives to completion, ensuring that strategy turns into action at speed. Cross-Functional Exposure. You ll collaborate closely with teams across the company from Growth to Operations and develop a strong understanding of how different functions come together to create impact. Autonomy & Ownership. You ll independently lead execution for your market, with full responsibility for planning, tracking progress, and ensuring timely delivery. Strategic Prioritization. You ll work in an environment where not everything can be done at once and you ll have the freedom to shape what gets done and when, based on business priorities. Continuous Learning. With each project, you ll sharpen your ability to manage ambiguity, improve processes, and develop your operational toolkit for scale. An engineering degree is a must we value structured problem-solving and a systems-thinking mindset. 1 2 years of experience in an execution-heavy or operations-focused role, preferably in a fast-paced environment. Strong command of Excel and SQL you should be comfortable digging into data to uncover insights and unblock execution. Excellent communication and stakeholder management skills you ll work across multiple teams and must bring clarity and alignment. A high bias for action, with the ability to independently drive projects forward amidst ambiguity. Strong analytical and logical thinking you can break down complex workflows, prioritize tasks, and make sound decisions under pressure. Experience using multiple tools or platforms, and the ability to learn and adapt quickly in a dynamic operational landscape.

Operations Executive Travel (CST Operations) Location: Bangalore, Karnataka Department: Travel Business Team Employment Type: Full-Time | On-site | Rotational Shifts About Paytm Paytm is India s leading digital payments and financial services platform. As a pioneer of the mobile QR revolution, our mission is to empower millions of Indians by integrating them into the formal economy through technology. With over 500 million users and 21 million merchants, we are redefining financial access and commerce in India. About the Team Our Travel Operations Team plays a vital role in ensuring superior customer experience and backend support for our growing B2C travel business. The team focuses on revenue and vendor management, driving efficiencies, and building profitable travel offerings. About the Role As an Operations Executive Travel, you will be responsible for delivering seamless backend support for our customers. You ll handle travel-related queries, process ticketing and refunds, and work across GDS and LCC airlines while ensuring a high level of customer satisfaction. Key Responsibilities Operate in a 24/6 rotational shift environment supporting domestic and international travel bookings. Manage backend operations via Freshdesk, phone, and internal systems. Handle ticketing, re-issuance, refunds, and escalations across GDS and LCC airlines. Provide high-quality resolution and travel guidance to customers. Maintain high customer satisfaction (CSAT) by resolving queries efficiently and professionally. Support and mentor junior team members when needed. Skills & Qualifications Excellent verbal and written communication skills. 0 1 year of experience in a travel agency or travel operations (freshers welcome). Familiarity with domestic and international travel booking systems is a plus. Proactive, adaptable, and willing to learn in a fast-paced environment. Strong tech proficiency for using internal tools, researching travel options, and process handling. Educational Qualification: MBA preferred. Be part of India s largest and fastest-growing digital ecosystem. Work in a dynamic, inclusive, and fun-first culture that values innovation and collaboration. Grow your career with exposure to top travel partners, tools, and training. Enjoy flexible work practices and a team-driven environment. Compensation & Perks We believe in rewarding talent and performance. As part of Paytm, you ll have access to growth opportunities, continuous learning, and the chance to create wealth by contributing to India s biggest fintech success story. Apply now to be part of the digital revolution in travel with Paytm!

Senior Operations Analyst (KYC) Location: Bangalore Experience: 5+ Years Company: KredX About KredX Founded in 2015, KredX has evolved into a comprehensive financial solutions ecosystem. We are India's leading integrated supply chain finance provider, holding both RBI s TReDS license and IFSCA s ITFS license one of the few double-licensed entities in the country. Our flagship platforms include: DTX (Domestic Trade Exchange): RBI-licensed TReDS platform enabling MSME financing via invoice discounting. GTX (Global Trade Exchange): IFSCA-licensed platform facilitating cross-border trade finance. CMS (Cash Management Solutions): AI-driven finance automation streamlining financial operations globally. KredX powers businesses of all sizes with innovative, technology-driven financial solutions. Role Overview We are seeking a highly skilled and detail-oriented Senior KYC Analyst to lead the Know Your Customer (KYC) processes within our Operations team at DTX. This role is critical in ensuring full regulatory compliance while maintaining the integrity of our client relationships. You will drive enhancements in our KYC framework, conduct detailed risk assessments, and provide strategic direction on customer due diligence. Key Responsibilities Lead and manage the end-to-end KYC process, including customer identification, verification, risk assessment, and ongoing monitoring. Conduct in-depth investigations of customer backgrounds, transactions, and compliance to identify risks and suspicious activities. Develop, implement, and continuously improve KYC policies and procedures in line with regulatory requirements and industry best practices. Collaborate with compliance, legal, and operations teams to resolve KYC-related issues and streamline processes. Mentor and train junior analysts, fostering a culture of compliance, accuracy, and continuous improvement. Stay abreast of regulatory updates and emerging trends in financial services, adapting KYC strategies proactively. Required Qualifications & Experience Minimum 5 years experience in KYC, AML, or related compliance roles in financial services. At least 3 years experience working within a TReDS framework is preferred. Strong knowledge of KYC regulations, customer due diligence, and risk assessment methodologies. Proven analytical skills to evaluate complex data and generate actionable risk insights. Excellent communication skills, able to clearly present findings to varied stakeholders. Preferred Qualifications Experience using KYC software platforms such as Actimize, Amlify, or similar tools. Professional certifications like CAMS (Certified Anti-Money Laundering Specialist) or CFE (Certified Fraud Examiner). Familiarity with global financial regulations and international compliance adaptation. Technical Skills & Tools Proficiency in data analysis tools including SQL and advanced Excel functions for investigations and reporting. Experience with risk assessment frameworks related to KYC compliance. Understanding of regulatory reporting requirements and compliance tools.