QA Metrics Jobs in Hyderabad

Performance Test Engineer Full-Time | Hyderabad, India Department: Engineering Experience: 4 to 6 Years Location: On-site | Hyderabad, Telangana Work Hours: Flexibility to support US time zone Salary: Competitive, based on experience Job Summary We are hiring a skilled and analytical Performance Test Engineer to lead and execute performance testing initiatives for our enterprise-grade applications. This role is ideal for someone with hands-on experience in load testing, scalability analysis, and performance bottleneck resolution using tools like JMeter or LoadRunner. You'll collaborate with cross-functional teams to optimize system performance and ensure a seamless user experience at scale. Key Responsibilities Design and implement comprehensive performance test plans, including load, stress, and scalability testing. Identify and diagnose performance bottlenecks in backend systems, APIs, and databases. Collaborate with software developers, DevOps, and QA engineers to resolve performance issues and optimize infrastructure. Execute performance test scenarios using tools such as Apache JMeter, LoadRunner, or similar performance testing frameworks. Write and maintain performance test scripts and automation tools as required. Analyze test results, generate reports, and provide actionable insights and recommendations for system improvements. Advocate for performance engineering best practices across teams. Contribute to system architecture and capacity planning by offering data-driven insights. Stay up to date on emerging trends, tools, and methodologies in performance engineering and testing. Provide regular updates and performance metrics reports to leads and stakeholders. Required Skills & Qualifications Bachelor s degree in Computer Science, Engineering, or related discipline. 4 6 years of experience in software testing, with at least 2+ years of dedicated performance testing experience. Proficient in tools like JMeter, LoadRunner, or similar performance testing platforms. Strong scripting and debugging skills experience in Java or Python is a plus. Excellent understanding of SQL queries and database concepts for backend performance testing. Strong knowledge of SDLC and STLC, including test planning, test case creation, defect tracking, and reporting. Solid problem-solving skills with the ability to think critically and troubleshoot complex systems. Strong interpersonal and communication skills for collaboration with global teams. Ability to work during US time zones, when required. Preferred/Bonus Skills (Good to Have) Hands-on experience with Azure or other cloud platforms. Exposure to CI/CD pipelines and performance testing within DevOps workflows. Knowledge of additional scripting languages (e.g., Shell, PowerShell, Bash). Experience with monitoring tools like Grafana, New Relic, or Dynatrace. Work on high-scale enterprise platforms with real performance challenges. Collaborate with talented engineers across multiple geographies. Flexible work hours supporting US-based clients. Competitive salary and growth-oriented culture. Apply today to join us as a Performance Test Engineer in Hyderabad and help us scale our applications to the next level of performance and reliability!

Scrum Lead (Scrum Master) Full-Time | Hyderabad, India Department: Engineering PMO Location: On-site | Hyderabad, Telangana Experience: 5+ Years (2+ Years in Agile/Scrum Leadership) Salary: Competitive, based on experience Work Type: Full-Time Job Overview We re looking for an experienced and proactive Scrum Lead (Scrum Master) to join our Engineering PMO team at ZL. In this role, you ll champion Agile principles, facilitate Scrum ceremonies, and guide high-performing development teams toward consistent, timely, and high-quality product delivery. This is a key leadership position that combines team coaching, process facilitation, and delivery ownership in a dynamic and collaborative environment. Key Responsibilities Facilitate all core Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Mentor and support Scrum Teams and Product Owners in adopting and optimizing Agile methodologies. Proactively identify and remove blockers, enabling smooth and efficient workflows. Track and communicate team performance through Agile metrics such as velocity, burn-down/burn-up charts, and cumulative flow diagrams. Promote a culture of self-organization, continuous improvement, and collaborative problem-solving. Work with cross-functional teams, including developers, QA, and other Scrum Masters, to align delivery schedules and improve coordination. Ensure effective use of Agile tools, especially Jira and Confluence, for project tracking and documentation. Foster transparency and communication with stakeholders by delivering regular progress updates and sprint reports. Required Qualifications Bachelor s degree in Computer Science, Engineering, or related technical discipline. 5+ years of experience in software development or IT, with at least 2 years in a Scrum Master, Scrum Lead, or Agile Coach role. Strong understanding and practical application of Scrum, Agile frameworks, and SAFe methodologies. Certified Scrum Master (CSM), PSM I/II, or equivalent Agile certification highly preferred. Experience working with distributed or global teams in a fast-paced Agile environment. Proficient in Agile project management tools, especially Jira, Confluence, or similar platforms. Excellent facilitation, coaching, interpersonal, and communication skills. Preferred Skills (Nice to Have) Experience in Scaled Agile (SAFe) or other enterprise Agile frameworks. Background in engineering or software development. Exposure to Agile metrics dashboards, automation tools, and DevOps practices. Play a leadership role in driving Agile excellence within a high-impact engineering team. Work on innovative, large-scale enterprise platforms. Collaborate with a global team of talented professionals. Competitive salary and career growth opportunities. Apply now to join ZL as a Scrum Lead in our Hyderabad office and help shape the future of our engineering delivery. Qualification : Bachelor's degree in Computer Science, Engineering, or related field.

Job Title: Senior Software QA Engineer Location: Hyderabad Company: DuPont About DuPont: At DuPont, we create essential innovations that help the world thrive from delivering clean water to over a billion people, to building materials that power the technology in smartphones and electric vehicles. Our people work on the things that truly matter. Join us and make a meaningful impact on the world around you. Position Overview: We are looking for a Senior Software QA Engineer with a strong background in automation testing, particularly using Selenium with Java. In this role, you will play a key part in ensuring the quality and reliability of our software products through automated and manual testing techniques, continuous collaboration, and an innovation-driven mindset. Key Responsibilities: Develop, maintain, and execute automated test scripts using Selenium with Java. Analyze test results, identify bugs, and document defects using bug tracking systems. Collaborate with developers and product teams to define test strategies aligned with software requirements. Design and execute manual test cases to ensure full coverage of application features. Apply BDD (Behavior Driven Development) methodologies using Cucumber. Conduct regression and performance testing to validate application stability. Enhance existing automation frameworks and recommend process improvements. Participate in test planning, reviews, and team Agile ceremonies. Stay current with industry trends and new tools/technologies in the QA space. Required Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field. 5+ years of experience in automation testing, with strong proficiency in: Selenium Java Cucumber / BDD TestNG Experience with CI/CD pipelines and testing in Agile environments. Solid understanding of software QA methodologies, tools, and processes. Strong analytical, debugging, and problem-solving skills. Excellent written and verbal communication and a strong sense of teamwork. Preferred Qualifications: Experience with JUnit, JMeter, or similar testing tools. Familiarity with performance testing techniques. Hands-on knowledge of version control systems, especially Git. Contribute to innovations that change the world for the better. Work alongside passionate and diverse global teams. Access continuous learning and career development opportunities. Thrive in a culture of collaboration, integrity, and excellence. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

Software Engineering PMTS (SDET) Software Engineering | Hyderabad, India | Full-Time About the Role Join Salesforce s Service Cloud team as a PMTS Q3 Engineer (Software Development Engineer in Test) focused on quality, automation, and engineering efficiency. You will work on cutting-edge customer service platforms that leverage AI-powered chatbots, unified communications, and real-time CRM integrations. The Q3 Engineering team is a highly accomplished group passionate about quality, tooling, and innovation. As a senior engineer, you will influence product design, quality culture, and delivery across multiple teams, ensuring trust and excellence. Key Responsibilities Lead and coordinate efforts to deliver high-quality software products across multiple scrum teams. Own complex and ambiguous features with a deep understanding of the Salesforce Service Cloud application. Define and implement quality assurance processes, automation frameworks, and validation techniques. Mentor junior engineers, influence quality methodologies, and drive best practices across teams. Participate actively in design reviews, test plan creation, and cross-team technical discussions. Develop, review, and maintain sophisticated automated test frameworks and scripts. Monitor feature quality, identify gaps, and lead initiatives to improve test coverage and automation health. Collaborate closely with product management and engineering to align quality efforts with business priorities. Foster a collaborative environment to encourage knowledge sharing and continuous improvement. Use telemetry, metrics, and data-driven insights to influence testing strategies and product quality. Required Skills & Experience 15+ years of relevant technical experience in software engineering and testing. Strong programming skills in Java, JavaScript, or similar languages. Deep understanding of system architecture, operating systems, databases, and object-oriented programming. Hands-on experience designing test plans, automation frameworks, and test specifications. Proficiency with testing methodologies, tools like Selenium WebDriver, Jenkins, and version control systems (e.g., Git). Experience building and optimizing functional/UI automation tests and API testing frameworks. Familiarity with Agile development, Scrum, and quality management systems. Strong communication, collaboration, leadership, and mentoring skills. Ability to handle multiple projects, triage issues, and react quickly to changes. Bachelor s degree or equivalent in Computer Science, Engineering, or related field. Ability to pass Salesforce security and background checks. Highly Desirable Experience with open-source test tools and unit test automation frameworks. Familiarity with industry quality and usability best practices. Experience with CI/CD orchestration tools like Jenkins. Ability to optimize and automate processes, code, and testing efforts. Work on innovative, large-scale cloud platforms impacting millions of users worldwide. Collaborate with some of the top quality engineering experts at Salesforce. Be part of a culture that values trust, innovation, and continuous learning. If you want to lead quality initiatives in a fast-paced, cutting-edge environment and have a passion for excellence, apply today! Qualification : Bachelors degree or equivalent in Computer Science, Engineering, or related field.

Job Opening: Senior Manager, Testing Tools Lead Location: Hyderabad, India | Full-Time About the Role Join a global healthcare biopharma company in Hyderabad and be part of a 130-year legacy of success. Backed by ethical integrity and forward momentum, we are dedicated to achieving new milestones in global healthcare. Our organization thrives on digital technology and data-backed approaches, supporting a diversified portfolio of prescription medicines, vaccines, and animal health products. Help us tackle the world's greatest health threats through innovation, execution excellence, and data-driven insights! Our technology centers are crucial to supporting our business and strategy. Globally distributed, these centers focus on delivering business solutions and enabling our digital transformation journey. Each IT division is represented at these centers, and we prioritize growth, well-being, and collaboration across teams to achieve success. Role Overview The Senior Manager, Testing Tools Lead is responsible for overseeing the implementation, maintenance, and management of software testing tools within the Enterprise IT organization. This role requires technical expertise, project management skills, and strong communication abilities. You will act as the primary liaison with the central quality engineering team and drive improvements in software testing processes and tools. What You ll Do Identify and evaluate testing tools based on project needs and organizational requirements. Lead the implementation of new testing tools and integrate them with existing systems and processes. Collaborate with and mentor testers and QA engineers, providing guidance and expertise. Organize training sessions for team members to ensure proficiency with testing tools. Review current testing processes and tools, identifying areas for improvement. Ensure continuous improvement by reviewing and updating testing SOPs and best practices. Develop and implement best practices for testing methodologies and high-quality deliverables. Oversee training on tools and standards for testing. Work closely with development teams to understand testing requirements and align strategies. Ensure effective communication between testing teams and other departments for cohesive project delivery. Maintain testing tools to ensure they are up-to-date and functioning properly. Provide technical support and troubleshooting for testing tools. Establish metrics to measure the effectiveness of testing and tool performance. Prepare and present reports on testing progress, tool usage, and quality assurance outcomes. Collaborate with the COE Lead to standardize testing methodologies for SAP products and enterprise technologies. What You Need Bachelor s or Master s degree in Pharmaceutical Sciences, Biology, Chemistry, Computer Science, Engineering, or related field. 5+ years of experience in software testing with a focus on tools and automation. Proficiency in testing tools (e.g., Selenium, JIRA, QTP, LoadRunner) and scripting languages (e.g., Python, Java, JavaScript). Experience with automated testing frameworks and CI/CD pipelines. Strong project management skills with the ability to prioritize tasks and manage timelines effectively. Familiarity with agile methodologies and SDLC processes in the pharmaceutical industry. Ability to analyze complex problems and develop effective solutions. Excellent attention to detail and a proactive approach to identifying and resolving issues. Strong verbal and written communication skills to relay technical information to non-technical stakeholders. Strong interpersonal skills to lead and collaborate with diverse teams. Desired SAP Knowledge: understanding of SAP functionalities, modules, and integrations like Concur, Ariba, Fieldglass, and MDG. Experience with service virtualization techniques and always-on testing strategies. Certifications in QA, project management, or testing (e.g., ISTQB, CSM, PMP) are a plus. Join a global company that makes a difference in patients' lives and drives health innovations. Work on transformative healthcare solutions for some of the world s most challenging diseases. Be part of a constantly evolving team that thrives on collaboration and innovation. Work with a diverse group of professionals and contribute to global progress in healthcare. We are known as Merck & Co., Inc., Rahway, New Jersey, USA, in the United States and Canada, and MSD everywhere else. For over a century, we ve been inventing for life, advancing medicines and vaccines for the world s most challenging diseases. Today, we continue to lead research to deliver innovative health solutions for the prevention and treatment of diseases threatening people and animals around the world. What We Look For If you are intellectually curious and passionate about making a global impact, join us. Here, you can leverage your creativity, technical expertise, and scientific knowledge to help save and improve lives. Our team is always evolving, and we invite you to be part of this journey to bring hope to those battling the world's most challenging diseases. Qualification : Bachelors or Masters degree in Pharmaceutical Sciences, Biology, Chemistry, Computer Science, Engineering, or related field.

Job Description We are seeking an experienced Senior QA Engineer to oversee our quality assurance team. You will be required to manage all aspects of software and product testing, including developing test strategies, drawing up test documents, identifying faults, and reviewing QA reports. To ensure success as a Senior QA Engineer, you should have extensive experience in high-level problem-solving skills and the ability to lead and project manage effectively. Must Have: Excellent Communication skills Quick learner and willing to learn Demonstrate in-depth complete functional knowledge of the products Implementing testing procedures and overseeing the QA process Must have owned and delivered at least one product Team Player API Testing Test case writing Agile Process Experience with test case management tools like Jira Experience with SQL Queries and willingness to learn Middleware concepts (What is Java, JEE, Node, Mongo etc.) Troubleshooting (See API Calls, JSON viewers, XML) - View logs and see what is happening Proactive approach Good to Have: Experience working in SAAS Platforms Experience with AWS or other cloud platforms

Associate Manager, Customer Support At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. As an Associate Manager, your primary role will be to manage a team of customer support agents. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, and quality scores. You will coach team members in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed. As business needs require, you may manage Customer Support Supervisors. To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data. What you ll be doing (ie. job duties): Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework. Act as a trusted point of contact for escalations and high priority issues related to your scope. Achieve SLAs, productivity and quality metrics for your line of business/team members. Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes. Utilize an in-depth understanding of metrics to drive data-backed business decisions. Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills Potentially manage Customer Support Supervisors as business needs necessitate Participate in the interview and selection process for new customer support agents What we look for in you (ie. job requirements): Customer obsessed, motivated by Coinbase s mission and crafting a seamless support experience for our global customer base. Minimum of 8 years of relevant experience in financial services, technology and/or customer support. Minimum of 5 years of people management experience in an operations environment. Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions. Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences Willing to work from an office at Hyderabad, India OR Manila Philippines Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Advanced experience in project management, analytics or quality assurance. Advanced degree in business, finance, customer experience and/or blockchain. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud Pay Transparency Notice:The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 3,320,000 3,320,000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights noticehere. Additionally, Coinbase participates in theE-Verify programin certain locations, as r...

Consumer QA Analyst III At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. As a Consumer QA Analyst III, you will serve as a subject matter expert, quality officer, and process engineer for specific lines of business (LOB). Aligned with our mission to deliver outstanding support, you will work closely with production QA teams to ensure compliance with audit requirements, generate actionable insights, and share key findings with stakeholders. You will lead quality programs aiming to enhance metrics for your assigned LOB, embodying the philosophy that QA professionals are catalysts for improvement and innovation, not just auditors. Please note that this role is expected to report onsite in our Manila/Hyderabad office. Kindly expect to work in a US timezone per business needs. What you ll be doing (ie. job duties): Full ownership of quality program:Govern the quality management of specific lines of business assigned to you. Ensure quality deliverables are done on time based on business requirements. Analyze metric trends:Support our business operations by analyzing KPI trends and conduct root cause analysis. Surface agent and non-agent opportunities and work with different stakeholders (Workforce Management, Vendor Management, Operations, Learning & Development, Content, Compliance, etc.) by proposing a solution and executing it. Communicate quality issues: Present QA findings, insights, and recommendations persuasively to inspire positive change via business reviews and other channels with your stakeholders. Manage quality projects and deployments:Work with the QA leaders in developing quality solutions for your LOBs which will help drive metric improvement. Own dashboard management: Work with Analytics in developing and maintaining quality dashboards to monitor KPI movements. Facilitate calibration sessions: Ensure productive discussions during calibration calls with production QAs, training facilitators, and operations. Drive alignment scores above expectations. Handle disputes and escalations: Work with your stakeholders in managing audit disputes and misalignments. Clarify process grey areas and make in black and white in our agent SOPs. Prioritize critical escalations as needed and work with your stakeholders in minimizing such instances. What we look for in you (ie. job requirements): Relevant Experience:3+ years of experience in quality management in customer service operations. [For internal applicants]:Process expert with strong knowledge in complex workflows. 90%+ QA score with no captured critical error in the past 6 months, and currently not in any performance improvement plan. Mission-driven:Strong commitment to Coinbase s mission with a passion of improving customer experience. Problem solver:Excellent analytical and problem-solving skills to identify trends, patterns, and areas for improvement. Ability to translate QA data into actionable insights. Expert calibrator: Strong communications skills in facilitating discussions and handling misalignments. Ability to handle disagreements but knows when to sway to other s perspectives. Project management:Excellent project management skills in handling quality-specific projects. Reporting management: Great skills in dashboard reporting, documentation, and presentation creation. This includes proficiency in using Google Sheets, Docs, and Slides. Stakeholder management:Exceptional communication and interpersonal abilities, engaging and influencing stakeholders as needed. Organizational and time management:Excellent organizational and time management skills, able to prioritize tasks and manage competing deadlines. Nice to haves: Prior supervisory experience is a huge advantage Experience in supporting high-value customer, account management, and elevated support Basic crypto knowledge COPC or Lean Six Sigma Yellow/Green Belt certification Familiarity with change management processes Familiarity with quality management tools such as NICE/MaestroQA

Engineering Manager - Platform Location: Hyderabad, India. We re revolutionizing the integration industry and we want you to join us! Our core mission at Celigo is simple: To make automation of business processes as simple as possible by enabling anyone in the enterprise to build or deploy integrations across thousands of cloud applications. You get the best of both worlds: a high energy driven start-up culture with a company that has established itself in the dynamic high growth iPaaS market with thousands of value driven customers. Your Role Celigo is looking for an experienced Engineering manager to lead one of our Platform teams. Our platforms are built to be highly available and scalable supporting large-scale transactions. Our criteria of a successful engineering leader is one who understands the business landscape, is excited to work with people, highly collaborative, energetic, passionate about our product & our customers, and at the same time technically strong & loves technology. You will manage and lead a team of high-caliber developers working on one of our important platform areas. We expect our Engineering Managers to be customer focused, have an excellent grasp on business priorities, and be able to translate the team s contributions to tangible business value for our company. They are passionate about hiring & grooming high quality talent, keeping them focused & motivated and representing the team to leadership. They should possess stellar delivery execution skills, build good relationships with Product Management, have a good understanding of ROI, manage the technical team s roadmap and keep technical debt under control. Masters/Bachelors degree required in Computer Science/Engineering, Software Engineering or Equivalent discipline (EEE, ECE). 12+ years of total experience in Software Product Development with at least 6 years of team management experience in leading. Experience building and leading team(s) of high-caliber software engineers. Must have successfully delivered complex, demanding projects for large scale SaaS product(s). Experience working in an Agile development environment. Experience playing the scrum master for at least one year is preferred. Excellent communication skills both verbal and written. Strong organizational and time management skills. Experience with full product life cycle including post production release support. Experience working with multiple functions including but not limited to Product Management, Program Management, Quality Assurance, UI/UX design teams, Documentation, Customer Success teams (including Support). Should be experienced in Software Engineering best practices including coding standards, code-reviews, Source Control, CI/CD, Testing, Security Standards, Compliance. Ability to handle ambiguity and comfortable working with minimal specifications. Drive the execution and delivery of features by collaborating with program managers, product owners, engineers (Dev & QA), architects and other cross-functional teams. Collaborate with Product Managers to align on business objectives, priorities, trade-offs and assess risks, if any. Take critical decisions for the team whenever required to result in a successful product delivery. Should foresee issues and prevent/resolve them at the earliest opportunity. Work following Agile development methodologies using various related tools, like JIRA. Ensure the team is motivated, focused, clear on priorities and have all the needed resources for successful execution. Should encourage and be a role-model for the team to go above and beyond. Represent the team in business related discussions and articulate business values of the team s contributions in larger business-focused forums and/or to senior management. Drive technical excellence and high quality deliverables. Should constantly think for the future by building the right infrastructure at the right time. Provide guidance, career development and coaching to team members. Participate in planning, architecture, and design discussions. Collaborate with cross-functional teams for coordination, planning, design decisions, and reviews. Is passionate about making a world-class software organization. Has experience building large-scale distributed platforms either as part of a team or must have managed a team building them. Enjoys a fast-paced environment, working with a highly-talented team and shifting priorities. Has excellent problem solving and analytical skills. Is great at making data-driven decisions; should use appropriate metrics and report using them in Executive/senior leadership meetings. Is comfortable in designing and implementing new processes (or) modify existing processes internally to improve the efficiency of the team. Has the ability to build strong relationships with stakeholders and key partners for the program. Has strong business and technical vision. Can stay abstract or detail oriented as the situation demands. Has demonstrated the ability of thinking big, bringing new ideas, building teams & infrastructure for the future. Learns quickly; must know when to listen, and when to take charge. Qualification : Masters/Bachelors degree required in Computer Science/Engineering, Software Engineering or Equivalent discipline (EEE, ECE).

Description A Technical Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Technical Support Engineers (Salesforce Product Suite Technical Experts) along with associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services. Location: Hyderabad/Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support management roles. Strong Experience in managing technical support professionals. Experience with support tools and phone systems. Excellent written and verbal communication skills. Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience. Continuously raises the bar on what defines customer service delivery. Excellent situational awareness in handling objections in dynamic customer environments. Leading cross-functional collaboration across global teams Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision Drive stakeholder engagement across peers and senior management Ability to address and effectively engage large audiences and hold their interest Strong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversations Provide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and development Ability to successfully communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product Management Strong Escalation management experience with multiple stakeholders including customers and product teams Demonstrate strong work ethic and advanced organizational skills Ability to develop and deliver creative business solutions for complex problems Ability to attract, hire and retain high-performing support professionals Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insights Detailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday. Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers Ensure the delivery of high-quality technical and soft-skills training for direct reports Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives. Manage workflows and schedules for direct reports and ensure adequate workload coverage Deliver regular reports that provide qualitative and quantitative descriptions of business performance Manage key processes including FAQ analysis, case reviews, and customer feedback analysis Develop and maintain Support procedures and policies Advocate for customers and define ways to continually add value to the customer experience Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group Foster and facilitate the professional growth and development of team members Empower and install confidence in team members to enable them grow Flexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdays Work as Duty Manager on rotation or as per business needs handling customer escalations and priority issues Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management

What You ll Be Doing: As a Lead Software Engineer, you ll spearhead the design and development of the M2M Management Center platform, a scalable solution connecting customers to Verizon s extensive global network. Your role will involve: Collaboration: Partnering with internal and external teams to define release content, ensuring the platform meets evolving competitive demands. Leadership and Mentorship: Guiding software engineering teams focused on web and API development. Mentoring team members to ensure timely, high-quality product delivery. Architecture and Documentation: Documenting architectural guidance to ensure platform scalability and performance. Overseeing systems and service architectures. Strategic Execution: Driving platform strategy, coordinating with cross-functional teams, and ensuring successful implementation. Continuous Innovation: Adhering to industry standards, exploring emerging technologies, and driving improvements in infrastructure, applications, and processes. Where You ll Work: This hybrid role combines remote work with assigned in-office days, offering flexibility and collaboration. What We re Looking For: Must-Have Qualifications: Bachelor s degree or six or more years of relevant work experience. Six or more years of experience with: Java Development, including design and architecture. Test Data Management tools and processes. Preferred Qualifications: A degree in Computer Science or Computer Engineering. Proven experience in: Developing scalable web applications with Java Spring, AWS, Kubernetes, and database programming. Leading software development projects and teams. Handling high-pressure customer or end-user requests. Performance tuning and ensuring application scalability. Strong hands-on knowledge of databases like Oracle, Cassandra, and DB2 DBA Programming. Experience or interest in Machine Learning (ML) and Generative AI (Gen AI) development. Familiarity with Agile and Waterfall project management methodologies. Why You ll Succeed Here: You re a visionary leader driven by innovation and results. Your ability to simplify technical concepts and inspire your team will foster collaboration and efficiency. You excel in fast-paced environments, balancing multiple priorities without compromising deadlines or quality. Qualification : Bachelors degree or six or more years of work experience

Senior Software Development Engineer in Test (SDET) QA Location: Hyderabad, IN Employment Type: Full-Time Department: Engineering Role Overview We are seeking an experienced and pragmatic Senior SDET to elevate our testing practices and ensure the reliability and efficiency of our cutting-edge data management, governance, and analytics software at Internet scale. Your work will directly empower decision-makers to leverage data for impactful community improvements. This role requires a hands-on tester with a strategic mindset, able to balance manual exploratory testing with automation and continuous process improvements. You will work closely with product owners, developers, QA teams, and release managers to champion quality throughout the software lifecycle. Key Responsibilities Review and enhance test strategies, plans, and coverage to identify and mitigate risks based on product requirements. Develop and maintain automated test suites, harnesses, and test applications. Collaborate with QA teams and partners to understand system specifications and recommend testability improvements. Enhance CI/CD pipelines with automated testing and scripting to ensure seamless continuous delivery. Partner with developers, product managers, and analysts to ensure testable requirements and robust quality. Drive testability and diagnostics integration into products for faster troubleshooting. Share automation testing best practices and tools across teams. Participate in peer design/code reviews and Agile scrum ceremonies. Perform exploratory/manual testing as needed to support releases. Adhere to coding standards and software development lifecycle processes. Required Qualifications Master s degree in Engineering or a Bachelor s degree with 4+ years of professional software engineering/testing experience. Proficiency in at least one programming language: .NET, Python, or Java. Experience testing enterprise-level applications and systems. Strong background in API testing and automation frameworks/tools. Experience with Jenkins and building/maintaining CI/CD pipelines. Proven expertise in QA processes including test planning, execution, defect tracking, and release management. Hands-on experience with Agile methodologies and sprint ceremonies. Skilled in developing high-quality test automation frameworks. Familiarity with tools like Mocha, Jasmine, JIRA, GitHub, and GitLab. Experience testing cloud applications on Azure, AWS, and on-prem environments. Knowledge of security testing and static code analysis tools. Proficient in querying relational databases and working with complex schemas. Deep understanding of software quality assurance methodologies integrated with SDLC. Work on innovative, impactful data software at Internet scale. Collaborate with a talented global engineering team. Opportunity to influence testing strategies and automation best practices. Dynamic, growth-oriented environment fostering continuous learning. Qualification : Masters degree in Engineering or a Bachelors degree with 4+ years of professional software engineering/testing experience.

Position: Head of Operations Location: Hyderabad, India Experience: 7-10 years | Full-Time Company Overview: Our vision is to be the leading EdTech company catalyzing the transformation of engineering colleges in India. We envision a future where every engineering student gains access to holistic, industry-relevant education that enhances their skills and employability. Through innovation, we empower students by bridging the gap between academia and industry, shaping the next generation of highly skilled professionals who will contribute significantly to national development. About byteXL: byteXL is revolutionizing engineering education in India and beyond. We partner with colleges to deliver industry-aligned training programs, personalized learning pathways, and real-time analytics aimed at boosting student employability. As byteXL grows, the operations function remains central to driving our success. This is a high-impact opportunity to lead and shape that growth. Role Overview: You will own end-to-end operational strategy, driving efficiency and alignment across product, sales, delivery, and finance teams. You will manage relationships with colleges and institutional stakeholders, ensuring internal execution meets customer expectations and supports business objectives. Key Responsibilities: Lead and own the operations function, including strategy, execution, and delivery across departments. Build, mentor, and lead a high-performing operations team that thrives on ownership, learning, and results. Represent byteXL in client-facing interactions with college leadership such as TPOs, HODs, and Deans. Identify and implement operational improvements using data-driven insights and stakeholder feedback. Develop and enforce SOPs for delivery, reporting, invoicing, and student engagement workflows. Design and maintain performance dashboards that provide clear visibility into operational metrics (weekly, monthly, quarterly). Collaborate with finance and account managers to ensure timely invoicing and collections. Provide internal teams with actionable data insights from student engagement and program usage. Foster cross-functional collaboration to remove barriers and promote alignment across product, delivery, sales, and leadership. Anticipate risks and proactively resolve operational issues to maintain business continuity and customer satisfaction. Participate in leadership meetings, contributing to strategic planning and decision-making. Qualifications: 7-10 years of operations experience, preferably in EdTech, SaaS, or B2B services. Proven leadership capabilities with a track record of building and scaling effective teams. Experience working closely with clients, particularly large institutions or B2B accounts. Strong analytical skills and proficiency with data, reporting tools, and dashboards. Familiarity with accounting processes such as invoicing and collections. Excellent verbal and written communication skills for managing diverse internal and external stakeholders. High ownership mentality, bias for action, and ability to thrive in fast-evolving environments. Preferred / Bonus Skills: Experience building an operations function from the ground up. Prior work with engineering colleges or in the education sector. Hands-on knowledge of CRM, ERP systems, or data visualization tools such as Power BI or Tableau.

Position: Program Director Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is revolutionizing industrial operations by connecting front-line workers, back-office teams, and assets via a patented, code-free platform integrated with SAP and IBM Maximo. Our mobile solutions digitize complex, paper-based maintenance, operations, and supply chain processes, empowering leading global brands like Shell, UNICEF, and Reckitt Benckiser to improve asset uptime, productivity, and safety. Backed by Tiger Global and Vista Equity Partners, we aim to empower 350 million industrial workers worldwide with innovative connected worker experiences. Role Overview: We are seeking a Program Director to lead our Center of Excellence (COE) based in Hyderabad. Reporting to the VP of Professional Services, you will oversee the on-time delivery of a portfolio of projects managed by multiple Project Managers, establish and evolve PMO processes, manage project financials, and mentor project teams. You will also manage key customer relationships, support pre-sales activities, and serve as the escalation point for project risks and issues, ensuring exceptional customer satisfaction throughout implementation. Key Responsibilities: Program Leadership Provide thought leadership and strategic guidance to customer executives and implementation teams. Lead multiple projects across customers, ensuring governance, methodology, and best practices are followed. Establish and evolve COE processes, implementation methodologies, and governance models. Communicate portfolio status and risks to senior leadership. Support scoping, estimation, and proposal/SOW creation in collaboration with sales teams. Program Management Manage resource allocation and staffing based on customer needs. Build and maintain strong customer relationships and stakeholder engagement. Ensure SLA/KPI compliance and customer satisfaction across projects. Manage portfolio financials, including P&L oversight and budget adherence. Support recruitment and hiring of Project Managers. Project Management Oversight Enforce adherence to delivery methodologies and best practices across projects. Oversee project delivery quality, timelines, and budget compliance. Guide Project Managers in risk, issue resolution, and RAID management. Resolve escalated issues, manage team dynamics, and mentor delivery teams. What You Bring: Required Qualifications: 5+ years in program director or senior management roles. Deep knowledge of project/program management frameworks (Waterfall, Agile). Strong expertise in performance metrics, data analysis, budgeting, and reporting. Proficiency with MS Office and program management tools (Smartsheet, MS Project, Basecamp, etc.). Excellent organizational, leadership, and communication skills. Strategic business acumen and executive presence. Proven experience managing large SAP or SaaS implementation programs (EAM, PM, MM, WM, EWM). Skilled at prioritization, planning, and delivering complex projects. Preferred Qualifications: Bachelor s or Master s degree in management or relevant field. Experience with Big 5 consulting firms as associate partner/partner. Familiarity with JIRA project management, reporting, and dashboards. Industry knowledge in Mining, Utilities, Chemicals, Oil & Gas. What We Offer: Positive, innovative, and entrepreneurial work culture. Opportunities to lead impactful projects with global brands. Competitive salary and comprehensive benefits including family medical insurance and parental leave. Generous vacation and paid time off. Bi-annual performance reviews aligned with OKRs. Continuous learning through extensive e-learning resources. Participation in diverse interest groups and team activities. Innovapptive does not accept unsolicited resumes from search firms. Innovapptive is an equal opportunity employer committed to diversity and inclusion, providing equal consideration regardless of protected status under applicable laws. Qualification : Bachelors or Masters degree in management or relevant field.

Principal Software Engineer Database Store (PMTS) | Hyderabad, India Full-Time | Software Engineering | Salesforce Build the Future of Enterprise-Grade Cloud Databases at Massive Scale Join Salesforce s Salesforce Database (SDB) team in Hyderabad, where we design and build a highly available, resilient, and scalable distributed storage system powering Salesforce s core enterprise applications on public cloud infrastructure. We re pioneering next-generation cloud computing technologies with a strong focus on transactional and distributed systems that deliver world-class reliability and performance. If you are a seasoned software engineer or technical leader with deep expertise in RDBMS, distributed databases, and scalable storage architectures, this is your chance to drive innovation in enterprise cloud database technology at one of the world s fastest-growing tech companies. What You ll Do Lead the design, architecture, and hands-on development of scalable, fault-tolerant, and resilient distributed transactional systems Build and optimize highly available data storage solutions supporting mission-critical Salesforce applications Develop clean, high-quality code primarily in Java or C within Unix/Linux environments, applying modern OOP techniques and design patterns Utilize telemetry and metrics-driven development to ensure operational excellence and system health Collaborate in an Agile development environment, contributing to continual team process improvement Mentor junior engineers and actively participate in code reviews and testing to maintain high-quality standards Solve complex challenges related to clustering, system programming, and cloud-native deployment Work closely with cross-functional teams to innovate and deliver incremental, reliable system improvements on public cloud platforms Employ knowledge of Kubernetes, public cloud APIs, and distributed systems internals to optimize deployment and scalability Qualifications & Skills 15+ years of professional software engineering experience, or M.Tech with 12+ years of relevant experience Proven track record in designing and delivering large-scale distributed and transactional systems in enterprise production environments Strong proficiency in Java or C programming on Unix/Linux platforms Deep understanding of relational databases, distributed systems architecture, and fault-tolerant storage Experience using metrics, telemetry, and monitoring tools to drive system improvements and operational reliability Familiarity with Agile methodologies and commitment to continuous delivery and improvement Strong leadership skills with the ability to mentor, collaborate, and influence within a dynamic engineering team Practical knowledge of cloud infrastructure, Kubernetes, and deployment automation is highly desirable Benefits & Perks Comprehensive benefits including health and well-being reimbursements, parental leave, adoption and fertility support Access to world-class enablement and continuous learning via Trailhead and other platforms Regular 1:1 coaching sessions with executive leadership for career growth and mentorship Opportunity to participate in Salesforce s 1:1:1 philanthropy model and give back to the community Work in a fast-paced, metrics-driven, and collaborative culture focused on innovation and excellence

Job Opening: Social Media Manager Location: Hyderabad | Full-Time About Kore.ai Kore.ai is a globally recognized leader in the conversational AI space, helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Our no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from sectors such as banking, insurance, healthcare, telecom, retail, manufacturing, and more, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using AI-powered technology, we ve helped save over $500M for these companies. Our AI-first no-code platform includes solutions like SmartAssist (AI-first cloud contact center), BankAssist (AI-powered virtual assistant for retail banking), and others that optimize customer, employee, and agent experiences. Recognized by leading technology analysts like Gartner, Forrester, IDC, and others, we are a rapidly growing company and have recently secured Series C funding of $73.5M. About the Role We are looking for a strategic, data-driven, and highly creative Social Media Manager to elevate our brand presence and position social media as a key driver for brand building and lead generation. This role is for someone who lives and breathes social media, understands audience behavior, and can spark engaging conversations that drive business impact. The ideal candidate should be well-versed in social media management, content strategy, engagement tactics, analytics, and automation tools to maximize our reach and ROI. Key Responsibilities Social Media Strategy & Content Creation: Develop and execute a results-driven social media strategy aligned with lead generation and brand-building goals. Create compelling content: Craft engaging, conversation-driven content that positions us as a thought leader in B2B tech, AI, and enterprise automation. Repurpose content assets (blogs, whitepapers, reports) into various post formats like polls, carousels, and videos to maximize engagement. Community Engagement & Growth: Actively engage with audiences across LinkedIn, Twitter, YouTube, Instagram, and emerging platforms. Track conversations and join industry discussions to boost visibility. Analytics, Reporting & Optimization: Use tools like Sprout Social, Buffer, or Hootsuite for content scheduling, monitoring, and automation. Build reports to track engagement, follower growth, and lead generation. Lead Generation & Performance Tracking: Work with marketing teams to align social media with lead generation goals. Track social-driven leads, engagement-to-conversion rates, and impact on pipeline growth. Qualifications & Skills 5+ years of experience in social media management with proven success in B2B SaaS, AI, or enterprise tech. Strong storytelling and copywriting skills to craft posts that drive engagement and brand recall. Hands-on experience with social media management tools (Sprout Social, Buffer, Hootsuite, etc.). Expertise in social media analytics, reporting, and performance tracking. Knowledge of SEO, social media algorithms, and audience engagement strategies. 2+ years of experience with Figma and Canva for content creation and Asana for project management. Passion for emerging social media trends, AI-powered content strategies, and data-driven decision-making. An up-to-date portfolio of social media content, accounts, and performance metrics. Wow Factor 5+ years with Figma, with the ability to create, edit, and animate digital content. Knowledge of Adobe suite, particularly Premiere Pro and After Effects, for video editing and animation of digital ads. Experience with AI tools within apps for work, including building content bots that align with brand values. Work at the forefront of conversational AI technology, innovating for global enterprises. Join a rapidly growing company recognized by leading technology analysts in AI and automation. Be part of a passionate, diverse team driving AI innovations to enhance customer experiences worldwide. Founded in 2014 by serial entrepreneur Raj Koneru, Kore.ai is headquartered in Florida, USA, with additional offices in India, the UK, Germany, Korea, and Japan. We re a diverse team of 500+ professionals, led by seasoned leadership with a mission to push AI innovations to the next level and serve customers worldwide.

Job Title: QA Engineer Job Type: Full-time Responsibilities: Define test methods and create test plans to ensure the software performs accurately and reliably according to documented requirements. Execute test plans and generate test reports to describe program evaluation and testing results. Create detailed, comprehensive, and well-structured test plans and test cases. Estimate, prioritize, plan, and coordinate quality testing activities. Collaborate with cross-functional teams to enhance the quality of the product and contribute to successful releases. Continuously identify areas for improvement in testing processes and tools. Skills and Experience: 3+ years of experience in Automation and Manual testing with a solid understanding of the Software Testing Life Cycle (STLC). Strong problem-solving skills to effectively identify bugs and provide solutions. Hands-on experience with automation frameworks such as Selenium or Cypress. Good knowledge of mobile and web application testing. Experience working with the Agile methodology. Strong development skills in Python, Java, or any other programming language. Work experience with unit test frameworks or libraries (preferably Javascript/Python). Expertise in software release management and deployment tools (Git, CI/CD). Hands-on experience with databases, preferably SQL. Experience working in a Continuous Delivery cycle and release management. Working knowledge of open-source technologies and cloud services. Ability to manage multiple, diverse projects simultaneously while maintaining high-quality standards. Strong verbal and written communication skills to collaborate with teams and stakeholders effectively. Education: Bachelor s or Master s degree from premier institutes (preferred). What We Offer: A dynamic and collaborative work environment. Competitive salary and benefits. Opportunities for career growth and skill development. The chance to work with innovative technologies and challenging projects. If you're passionate about quality and eager to make an impact, apply now to join our team and help shape the future of software testing! Qualification : Bachelors or Masters degree from premier institutes (preferred).

Summary: As an AI/ML Developer, you ll play a pivotal role in creating and delivering cutting-edge enterprise applications and automations using Infor s AI, RPA, and OS platform technology. Your mission will be to identify innovative use cases, develop proof of concepts (PoCs), and deliver enterprise automation solutions that elevate workforce productivity and improve business performance for our customers. Title: Software Engineer Experience: 2-5 years. Skill: AI/ML, Python, AWS, SQL Location: Hyderabad Key Responsibilities: Use Case Identification: Dive deep into customer requirements and business challenges. Identify innovative use cases that can be addressed through AI/ML solutions. Data Insights: Perform exploratory data analysis on large and complex datasets. Assess data quality, extract insights, and share findings. Data Preparation: Gather relevant datasets for training and testing. Clean, preprocess, and augment data to ensure suitability for AI tasks. Model Development: Train and fine-tune AI/ML models. Evaluate performance using appropriate metrics and benchmarks, optimizing for efficiency. Integration and Deployment: Collaborate with software engineers and developers to seamlessly integrate AI/ML models into enterprise systems and applications. Handle production deployment challenges. Continuous Improvement: Evaluate and enhance the performance and capabilities of deployed AI products. Monitor user feedback and iterate on models and algorithms to address limitations and enhance user experience. Proof of Concepts (PoCs): Develop PoCs to validate the feasibility and effectiveness of proposed solutions. Showcase the art of the possible to our clients. Collaboration with Development Teams: Work closely with development teams on new use cases. Best Practices and Requirements: Collaborate with team members to determine best practices and requirements. Innovation: Contribute to our efforts in enterprise automation and cloud innovation. Key Requirements: Experience: A minimum 3 years of hands-on experience in implementing AI/ML models in enterprise systems. AI/ML Concepts: In-depth understanding of supervised and unsupervised learning, reinforcement learning, deep learning, and probabilistic models. Programming Languages: Proficiency in Python or R, along with querying languages like SQL. Data Handling: Ability to work with large datasets, perform data preprocessing, and wrangle data effectively. Cloud Infrastructure: Experience with AWS Sagemaker or Azure ML for implementing ML solutions is highly preferred. Frameworks and Libraries: Familiarity with scikit-learn, Keras, TensorFlow, PyTorch, or NLTK is a plus. Analytical Skills: Strong critical thinking abilities to identify problems, formulate hypotheses, and design experiments. Business Process Understanding: Good understanding of business processes and how they can be automated. Domain Expertise: Familiarity with Demand Forecasting, Anomaly Detection, Pricing, Recommendation, or Analytics solutions. Global Project Experience: Proven track record of working with global customers on multiple projects. Customer Interaction: Experience facing customers and understanding their needs. Communication Skills: Excellent verbal and written communication skills. Analytical Mindset: Strong analytical and problem-solving skills. Collaboration: Ability to work independently and collaboratively. Educational Background: Bachelor s or Master s degree in Computer Science, Mathematics, Statistics, or a related field. Specialization: Coursework or specialization in AI, ML, Statistics & Probability, Deep Learning, Computer Vision, or NLP/NLU is advantageous. About Infor: Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

QA Engineer Experience: 4+ Years Job type: New Job function: Information Technology Location: Hyderabad Job description 4+ years of experience in Automation Testing of Web, Mobile and API Testing (at least 3 yrs relevant in selenium - java) Experience with test automation frameworks like Selenium,Appium, Cucumber, TestNG, Page Object Model, Data driven and Hybrid. Excellent understanding of the STLC process and familiar with the various testing methodologies. Excellent verbal and written communication skills Reviews application requirements/ User Stories and project documentation and asks follow-up questions as needed to gain a full understanding of end-to-end business process requirements. Ability to work with the Test Manager to create Test Plans, participate in scrum ceremonies and represent the Quality Assurance team. Design and manage end-to-end testing activities for various projects across the business lines. Prioritize end to end integration test executions by working closely with the project teams. Collaboratively work with different testing teams and ensure testing standards and client expectations are met. Good to have Skills BDD framework Knowledge TestNG/JUnit or Cucumber Experience in RestAssured, JMeter and Postman

Join Amgen s Mission of Serving Patients At Amgen, you ll be part of something bigger driven by our shared mission to serve patients with serious illnesses. Since 1980, we ve been pioneering biotech innovations, focusing on oncology, inflammation, general medicine, and rare disease.Join us to help make a lasting impact on patients lives while transforming your career. Case Management QA Vendor Associate What You Will Do: As a Case Management QA Vendor Associate, you will play a vital role in ensuring the quality and compliance of global case intake and processing activities. You will oversee vendors, manage case quality, and ensure adherence to regulatory requirements while supporting inspections, audits, and continuous improvement initiatives. Key Responsibilities: Monitor and ensure vendors deliver high-quality Individual Case Safety Reports (ICSRs) that meet global regulatory standards. Act as the US/EU local safety office and primary FDA/EMA point of contact for safety reporting. Provide training and resources to vendors to maintain compliance and quality. Perform quality control reviews, trend analysis, and generate reports on case quality. Manage vendor case processing timelines for adverse event intake, triage, and submission. Support inspections, audits, and CAPA (Corrective and Preventive Action) activities. Assist in Periodic Aggregate Safety Reports (PASR) processes and maintain a state of inspection readiness. Collaborate with local safety offices and attend vendor management meetings. Analyze QC trends and recommend improvements. Support onboarding and offboarding of vendor staff. What We Expect of You Basic Qualifications: Bachelor s degree with 3 years of related experience, or Associate s degree with 5 years of related experience, or High school diploma/GED with 7 years of related experience Previous experience in managing teams, projects, or resource allocation Preferred Skills: Knowledge of global pharmacovigilance regulatory requirements Proficiency in safety case processing and experience with global safety databases Strong communication skills, attention to detail, and experience supporting audits/inspections Proficiency in Microsoft Word, Excel, PowerPoint, Project, and Outlook What You Can Expect from Us Amgen is committed to supporting your professional growth and well-being with a collaborative, science-driven culture and a competitive Total Rewards Plan aligned with industry standards. Equal Opportunity Amgen is an Equal Opportunity Employer and embraces diversity. We provide reasonable accommodations for individuals with disabilities throughout the application process.