Quality Assurance Jobs in Hyderabad

IT Project Manager Role Overview: We are seeking an experienced IT Project Manager to lead and manage IT projects from initiation to successful closure. The ideal candidate will have a proven track record in project management, a deep understanding of project management methodologies, and the ability to coordinate cross-functional teams. You will oversee all aspects of project planning, execution, and delivery, ensuring projects are completed on time, within scope, and on budget. Key Responsibilities: Project Leadership: Lead and manage IT projects across the full lifecycle, ensuring timely delivery, quality standards, and stakeholder satisfaction. Scope and Objectives Definition: Work closely with stakeholders to define project scope, objectives, and deliverables that align with business goals. Project Planning: Develop detailed project plans, timelines, and budgets. Track and report progress against key milestones, making adjustments as necessary to ensure project success. Cross-functional Collaboration: Coordinate with diverse teams, including developers, engineers, designers, and business stakeholders, to ensure seamless execution of project tasks. Risk Management: Identify potential project risks and issues early, implementing mitigation strategies to keep projects on track and minimize disruption. Communication: Serve as the primary point of contact for project status updates, delivering clear and timely communication to stakeholders and team members. Resource Management: Allocate resources effectively, manage budgets, and ensure adherence to project timelines, adjusting plans when needed. Facilitation: Lead project meetings, workshops, and reviews, ensuring alignment between team members and stakeholders throughout the project. Best Practices: Ensure adherence to project management methodologies, frameworks, and standards, such as Agile or Scrum, to drive efficiency and success. Continuous Improvement: Contribute to process improvements, leveraging lessons learned from past projects to refine and enhance project management practices and strategies. Skills & Qualifications: Education: Undergraduate: B.Tech/B.E. in any specialization. Postgraduate: M.Tech, MBA/PGDM, or MCA in any specialization. Experience: Proven experience as an IT Project Manager with 10+ years of experience in managing IT projects and 5+ years of team leadership experience. Project Management Expertise: In-depth knowledge of project management methodologies, frameworks, and best practices, particularly Agile and Scrum. Leadership Skills: Strong leadership, communication, and interpersonal skills with the ability to motivate and guide cross-functional teams to success. Technical Understanding: A solid technical background with a deep understanding of IT systems, infrastructure, and the software development lifecycle (SDLC). Project Management Tools: Experience with project management tools and software (e.g., JIRA, MS Project, Asana, Trello, etc.). Problem-Solving: Excellent decision-making skills, with the ability to navigate complex project environments and drive successful outcomes under pressure. Additional Information: Role: IT Project Manager Department: Project & Program Management Industry: IT Services & Consulting Employment Type: Full-time, Permanent Role Category: Technology/IT Qualification : B.Tech/B.E. in any specialization.

Senior Software Development Engineer in Test (SDET) QA Location: Hyderabad, IN Employment Type: Full-Time Department: Engineering Role Overview We are seeking an experienced and pragmatic Senior SDET to elevate our testing practices and ensure the reliability and efficiency of our cutting-edge data management, governance, and analytics software at Internet scale. Your work will directly empower decision-makers to leverage data for impactful community improvements. This role requires a hands-on tester with a strategic mindset, able to balance manual exploratory testing with automation and continuous process improvements. You will work closely with product owners, developers, QA teams, and release managers to champion quality throughout the software lifecycle. Key Responsibilities Review and enhance test strategies, plans, and coverage to identify and mitigate risks based on product requirements. Develop and maintain automated test suites, harnesses, and test applications. Collaborate with QA teams and partners to understand system specifications and recommend testability improvements. Enhance CI/CD pipelines with automated testing and scripting to ensure seamless continuous delivery. Partner with developers, product managers, and analysts to ensure testable requirements and robust quality. Drive testability and diagnostics integration into products for faster troubleshooting. Share automation testing best practices and tools across teams. Participate in peer design/code reviews and Agile scrum ceremonies. Perform exploratory/manual testing as needed to support releases. Adhere to coding standards and software development lifecycle processes. Required Qualifications Master s degree in Engineering or a Bachelor s degree with 4+ years of professional software engineering/testing experience. Proficiency in at least one programming language: .NET, Python, or Java. Experience testing enterprise-level applications and systems. Strong background in API testing and automation frameworks/tools. Experience with Jenkins and building/maintaining CI/CD pipelines. Proven expertise in QA processes including test planning, execution, defect tracking, and release management. Hands-on experience with Agile methodologies and sprint ceremonies. Skilled in developing high-quality test automation frameworks. Familiarity with tools like Mocha, Jasmine, JIRA, GitHub, and GitLab. Experience testing cloud applications on Azure, AWS, and on-prem environments. Knowledge of security testing and static code analysis tools. Proficient in querying relational databases and working with complex schemas. Deep understanding of software quality assurance methodologies integrated with SDLC. Work on innovative, impactful data software at Internet scale. Collaborate with a talented global engineering team. Opportunity to influence testing strategies and automation best practices. Dynamic, growth-oriented environment fostering continuous learning. Qualification : Masters degree in Engineering or a Bachelors degree with 4+ years of professional software engineering/testing experience.

Position: Project Manager Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary + Bonus + Benefits About Innovapptive: Innovapptive is revolutionizing the industrial workforce by connecting front-line workers, back-office teams, and assets through our patented, Code-Free platform for SAP and IBM Maximo. Our solution digitizes traditionally manual, paper-based processes in maintenance, operations, and supply chain, empowering workers with configurable mobile apps and enabling real-time visibility and insights for back-office teams. Trusted by industry leaders like Newmont Mining, Shell, UNICEF, and Reckitt Benckiser, Innovapptive improves asset uptime, productivity, safety, and workforce management saving millions for our clients. Backed by Tiger Global Management, a global marquee fund with over $30 billion in assets and a history of investing in unicorns like Spotify and Netflix, we are driven by our people, innovation, and a mission to empower 350 million industrial workers worldwide. Role Overview: As a Project Manager, you will lead project delivery ensuring scope, timeline, budget, and quality targets are met. You will engage with customers, manage expectations, coordinate cross-functional teams, and mitigate risks to deliver business outcomes. Your role includes resource planning, stakeholder collaboration, and continuous project monitoring. Key Responsibilities: Lead project teams to deliver projects on time and as per requirements. Monitor progress and risks; resolve issues proactively and escalate as needed. Facilitate effective communication across project teams and departments. Develop, maintain, and communicate comprehensive project plans. Manage internationalization and translation project intakes and executions. Ensure project team members possess the required skills and qualifications. Perform other duties as assigned. Qualifications & Experience: Bachelor s degree in Business, Software Engineering, Computer Science, or equivalent. 5 7 years of project management experience in software development or software projects. Strong understanding of SDLC processes; ERP experience is a plus. Proficient with project management tools and methodologies. Excellent verbal and written English communication skills. Experience working in a global, customer-facing role. Ability to manage multiple priorities in a fast-paced, dynamic environment. Passion for continuous learning and skill development. What We Offer: Innovative, collaborative, and entrepreneurial work culture. Opportunity to work with global brands on impactful projects. Competitive salary with performance-based bonus. Comprehensive medical insurance covering family members. Paid maternity and paternity leave. Generous vacation and paid time off. Bi-annual performance reviews and transparent feedback. Access to extensive learning and development resources. Employee interest groups and clubs for professional and personal growth. Innovapptive is an equal opportunity employer committed to diversity and inclusion. We encourage applicants of all backgrounds to apply. Qualification : Bachelors degree in Business, Software Engineering, Computer Science, or equivalent.

Position: Program Director Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is revolutionizing industrial operations by connecting front-line workers, back-office teams, and assets via a patented, code-free platform integrated with SAP and IBM Maximo. Our mobile solutions digitize complex, paper-based maintenance, operations, and supply chain processes, empowering leading global brands like Shell, UNICEF, and Reckitt Benckiser to improve asset uptime, productivity, and safety. Backed by Tiger Global and Vista Equity Partners, we aim to empower 350 million industrial workers worldwide with innovative connected worker experiences. Role Overview: We are seeking a Program Director to lead our Center of Excellence (COE) based in Hyderabad. Reporting to the VP of Professional Services, you will oversee the on-time delivery of a portfolio of projects managed by multiple Project Managers, establish and evolve PMO processes, manage project financials, and mentor project teams. You will also manage key customer relationships, support pre-sales activities, and serve as the escalation point for project risks and issues, ensuring exceptional customer satisfaction throughout implementation. Key Responsibilities: Program Leadership Provide thought leadership and strategic guidance to customer executives and implementation teams. Lead multiple projects across customers, ensuring governance, methodology, and best practices are followed. Establish and evolve COE processes, implementation methodologies, and governance models. Communicate portfolio status and risks to senior leadership. Support scoping, estimation, and proposal/SOW creation in collaboration with sales teams. Program Management Manage resource allocation and staffing based on customer needs. Build and maintain strong customer relationships and stakeholder engagement. Ensure SLA/KPI compliance and customer satisfaction across projects. Manage portfolio financials, including P&L oversight and budget adherence. Support recruitment and hiring of Project Managers. Project Management Oversight Enforce adherence to delivery methodologies and best practices across projects. Oversee project delivery quality, timelines, and budget compliance. Guide Project Managers in risk, issue resolution, and RAID management. Resolve escalated issues, manage team dynamics, and mentor delivery teams. What You Bring: Required Qualifications: 5+ years in program director or senior management roles. Deep knowledge of project/program management frameworks (Waterfall, Agile). Strong expertise in performance metrics, data analysis, budgeting, and reporting. Proficiency with MS Office and program management tools (Smartsheet, MS Project, Basecamp, etc.). Excellent organizational, leadership, and communication skills. Strategic business acumen and executive presence. Proven experience managing large SAP or SaaS implementation programs (EAM, PM, MM, WM, EWM). Skilled at prioritization, planning, and delivering complex projects. Preferred Qualifications: Bachelor s or Master s degree in management or relevant field. Experience with Big 5 consulting firms as associate partner/partner. Familiarity with JIRA project management, reporting, and dashboards. Industry knowledge in Mining, Utilities, Chemicals, Oil & Gas. What We Offer: Positive, innovative, and entrepreneurial work culture. Opportunities to lead impactful projects with global brands. Competitive salary and comprehensive benefits including family medical insurance and parental leave. Generous vacation and paid time off. Bi-annual performance reviews aligned with OKRs. Continuous learning through extensive e-learning resources. Participation in diverse interest groups and team activities. Innovapptive does not accept unsolicited resumes from search firms. Innovapptive is an equal opportunity employer committed to diversity and inclusion, providing equal consideration regardless of protected status under applicable laws. Qualification : Bachelors or Masters degree in management or relevant field.

Job Title: Senior Delivery Manager Company: Kanerika Inc. Job Location: Hyderabad, India Reports to: Co-founder; Head of Delivery About Kanerika Kanerika Inc. is a premier global software products and services firm specializing in innovative solutions for data-driven enterprises. Co-founded by Wharton Business School Alumni, we empower businesses to achieve their digital transformation goals and maximize business impact through effective data utilization. We leverage cutting-edge technologies and industry best practices to deliver custom solutions that optimize operations, enhance customer experiences, and drive growth. Awards and Recognitions: Best Place to Work 2022 by Great Place to Work Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today Frost & Sullivan India 2021 Technology Innovation Award for its Compass composable solution architecture Recognized for commitment to customer privacy and data security, with ISO 27701, SOC2, and GDPR compliances. Working for Us: Kanerika is rated 4.5/5 on Glassdoor for many good reasons. We truly value our employees' growth, well-being, and diversity. We offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. Our inclusive hiring practices, mandatory training on creating a safe work environment, flexible working hours, and generous parental leave prioritize employee well-being and success. Our commitment to professional development is evident through mentorship programs, job training initiatives, and support for professional certifications. Company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. Role Kanerika is seeking a highly skilled and motivated Senior Delivery Manager to join our dynamic team. Reporting directly to the Co-founder & Head of Delivery, you will be responsible for project deliveries across multiple domains and customers. You will provide hands-on expertise in the full software development lifecycle, from concept and design to testing, using agile methodology. Ideal candidates are proactive, have successfully managed customers and software deliveries, are go-getters, and are motivated to add value to job accomplishments. Locations: Austin (USA), Singapore, Gurugram (India), Ahmedabad (India), and Hyderabad (India). We are looking for you! As an ideal candidate for the Senior Delivery Manager position, you are a team player with a get-it-done attitude. Your intellectual curiosity and customer focus drive you to continuously seek new ways to add value. You thrive under pressure, maintain a positive attitude, and are willing to make choices that support your growth. You possess excellent communication skills, both written and verbal, and have a proven ability to create visually compelling designs that effectively communicate our core values and build high-performing, scalable, enterprise-grade applications & teams. Your creativity and proactive nature enable you to think differently, find innovative solutions, deliver high-quality results, and ensure customer referenceability. You have a strong sense of self-motivation and take ownership of your responsibilities, preferring to work independently with minimal supervision. You are process-oriented, have a methodical approach, and demonstrate a quality-first approach. You have successfully led mid to large-size teams and accounts. You consistently use constructive feedback mechanisms to improve team productivity, accountability, and performance. Your track record showcases your results-driven approach, consistently delivering success with published customer case studies. Overall, you possess a unique combination of skills, qualities, and experiences that make you an ideal fit to lead our delivery team(s). You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together. You should be driving a team using data, data & data. This includes managing the number of teams, agile stories and their statuses, handling escalations/mitigations, planning ahead, identifying hiring needs (working with recruitment teams), enabling sales (with pre-sales teams), monitoring solutioning/delivery statuses (with dev managers/leads), and researching technologies/solutions (with architects). What you will do Manage project teams working on multiple technologies across data integration, automation, and analytics. Be the technology champion for customers and the single point of contact for delivery and accounts. Provide significant contribution to developing Technology Center of Excellence (COE) and best practices. Leverage business acumen and subject matter expertise. Work across the organization and maintain/build strong working relationships. Prioritize and plan complex tasks, delivering with consistent updates without follow-ups. Participate in management meetings and present high-level achievements, challenges, and roadmaps. Articulate well for growth and mitigate customer escalations. Work with project teams to implement best development practices and pay attention to details on design, technologies, and pitfalls. Ensure quality and transparency are built at every level. Mentor, direct, and coach your direct reports to be better leaders and successful technologists. Implement organizational policies consistently across your teams and identify star performers. Proactively communicate for every aspect of your influence (i.e., Projects, employees, customers, opportunities, performers, etc.). Collaborate with and contribute to other functions for the success of the company. Implement and improvise processes that are data and goal driven. Requirements Wh...

Associate Language Specialist Arabic Location: Hyderabad, India (On-site) Function: Content Engineering Experience: 0-1 years About GlobalLogic GlobalLogic, a Hitachi Group Company, partners with leading global firms to develop innovative digital products and experiences. We foster an inclusive, caring culture focused on continuous learning, work-life balance, and integrity. Role Overview We are looking for an Associate Language Specialist fluent in Arabic and English to handle and analyze content, ensuring high-quality deliverables while meeting SLAs. This role requires strong judgment, communication skills, and quick learning ability, with a focus on process optimization and customer satisfaction. Key Responsibilities Read and manage content efficiently. Apply good judgment and decision-making skills. Generate clear, structured problem-solution reports. Communicate effectively, including composing emails. Deliver productivity targets on time with quality standards. Participate actively in project forums and feedback loops. Optimize processes and provide ongoing feedback on tools. Interpret customer feedback to help improve satisfaction. Pay strong attention to detail while handling high volumes of work. Troubleshoot computer and internet-related issues comfortably. Collaborate as a team player with a solution-oriented mindset. Qualifications Graduate from a reputed institute (any discipline). Excellent written and verbal communication skills in Arabic and English. Strong internet research and analytical skills. Creative problem-solving ability. Ability to learn quickly and adapt in a fast-paced environment. Inclusive and caring culture with supportive teams and leaders. Continuous learning and career development opportunities. Meaningful work on impactful, cutting-edge projects. Work-life balance with flexible arrangements and a positive environment. A high-trust and ethical organization emphasizing integrity and transparency. Qualification : Graduate from a reputed institute (any discipline).

Associate Language Specialist Portuguese Location: Hyderabad, India (On-site) Function: Content Engineering Experience: 0-1 years About GlobalLogic GlobalLogic, a Hitachi Group Company, is a leading digital engineering partner helping shape innovative digital products worldwide. We foster a caring, inclusive culture with a strong focus on continuous learning, professional growth, and work-life balance. Role Overview We are seeking an Associate Language Specialist with proficiency in Portuguese (A2 or B1 certified) to support translation, content tagging, and quality review. This role involves working closely with internal teams, managing multiple workflows, conducting research, and ensuring accuracy and clarity in all deliverables. Key Responsibilities Translate and review documents between Portuguese and English. Tag and classify Portuguese content per established guidelines. Coordinate with internal teams to ensure timely and quality task delivery. Maintain accurate documentation and records of assigned work. Read and write content in prescribed formats with precision. Adapt quickly to fast-paced environments and switch efficiently between workflows. Conduct detailed web research, analyze trends, and document findings. Provide feedback on recurring issues to help improve processes. Qualifications Portuguese A2 or B1 certification. Strong written and verbal communication skills. Ability to multitask and work under deadlines. Detail-oriented with excellent organizational skills. Comfortable using various software tools for documentation and communication. A culture that prioritizes caring, inclusion, and belonging. Continuous learning and professional development opportunities. Meaningful projects that allow creativity and problem-solving. Balanced work-life environment with flexible work arrangements. A trustworthy, ethical, and high-integrity workplace.

Job Description We are seeking an experienced Senior QA Engineer to oversee our quality assurance team. You will be required to manage all aspects of software and product testing, including developing test strategies, drawing up test documents, identifying faults, and reviewing QA reports. To ensure success as a Senior QA Engineer, you should have extensive experience in high-level problem-solving skills and the ability to lead and project manage effectively. Must Have: Excellent Communication skills Quick learner and willing to learn Demonstrate in-depth complete functional knowledge of the products Implementing testing procedures and overseeing the QA process Must have owned and delivered at least one product Team Player API Testing Test case writing Agile Process Experience with test case management tools like Jira Experience with SQL Queries and willingness to learn Middleware concepts (What is Java, JEE, Node, Mongo etc.) Troubleshooting (See API Calls, JSON viewers, XML) - View logs and see what is happening Proactive approach Good to Have: Experience working in SAAS Platforms Experience with AWS or other cloud platforms

Associate Manager, Customer Support At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. As an Associate Manager, your primary role will be to manage a team of customer support agents. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, and quality scores. You will coach team members in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed. As business needs require, you may manage Customer Support Supervisors. To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data. What you ll be doing (ie. job duties): Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework. Act as a trusted point of contact for escalations and high priority issues related to your scope. Achieve SLAs, productivity and quality metrics for your line of business/team members. Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes. Utilize an in-depth understanding of metrics to drive data-backed business decisions. Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills Potentially manage Customer Support Supervisors as business needs necessitate Participate in the interview and selection process for new customer support agents What we look for in you (ie. job requirements): Customer obsessed, motivated by Coinbase s mission and crafting a seamless support experience for our global customer base. Minimum of 8 years of relevant experience in financial services, technology and/or customer support. Minimum of 5 years of people management experience in an operations environment. Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions. Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences Willing to work from an office at Hyderabad, India OR Manila Philippines Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Advanced experience in project management, analytics or quality assurance. Advanced degree in business, finance, customer experience and/or blockchain. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud Pay Transparency Notice:The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 3,320,000 3,320,000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights noticehere. Additionally, Coinbase participates in theE-Verify programin certain locations, as r...

Consumer QA Analyst III At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. As a Consumer QA Analyst III, you will serve as a subject matter expert, quality officer, and process engineer for specific lines of business (LOB). Aligned with our mission to deliver outstanding support, you will work closely with production QA teams to ensure compliance with audit requirements, generate actionable insights, and share key findings with stakeholders. You will lead quality programs aiming to enhance metrics for your assigned LOB, embodying the philosophy that QA professionals are catalysts for improvement and innovation, not just auditors. Please note that this role is expected to report onsite in our Manila/Hyderabad office. Kindly expect to work in a US timezone per business needs. What you ll be doing (ie. job duties): Full ownership of quality program:Govern the quality management of specific lines of business assigned to you. Ensure quality deliverables are done on time based on business requirements. Analyze metric trends:Support our business operations by analyzing KPI trends and conduct root cause analysis. Surface agent and non-agent opportunities and work with different stakeholders (Workforce Management, Vendor Management, Operations, Learning & Development, Content, Compliance, etc.) by proposing a solution and executing it. Communicate quality issues: Present QA findings, insights, and recommendations persuasively to inspire positive change via business reviews and other channels with your stakeholders. Manage quality projects and deployments:Work with the QA leaders in developing quality solutions for your LOBs which will help drive metric improvement. Own dashboard management: Work with Analytics in developing and maintaining quality dashboards to monitor KPI movements. Facilitate calibration sessions: Ensure productive discussions during calibration calls with production QAs, training facilitators, and operations. Drive alignment scores above expectations. Handle disputes and escalations: Work with your stakeholders in managing audit disputes and misalignments. Clarify process grey areas and make in black and white in our agent SOPs. Prioritize critical escalations as needed and work with your stakeholders in minimizing such instances. What we look for in you (ie. job requirements): Relevant Experience:3+ years of experience in quality management in customer service operations. [For internal applicants]:Process expert with strong knowledge in complex workflows. 90%+ QA score with no captured critical error in the past 6 months, and currently not in any performance improvement plan. Mission-driven:Strong commitment to Coinbase s mission with a passion of improving customer experience. Problem solver:Excellent analytical and problem-solving skills to identify trends, patterns, and areas for improvement. Ability to translate QA data into actionable insights. Expert calibrator: Strong communications skills in facilitating discussions and handling misalignments. Ability to handle disagreements but knows when to sway to other s perspectives. Project management:Excellent project management skills in handling quality-specific projects. Reporting management: Great skills in dashboard reporting, documentation, and presentation creation. This includes proficiency in using Google Sheets, Docs, and Slides. Stakeholder management:Exceptional communication and interpersonal abilities, engaging and influencing stakeholders as needed. Organizational and time management:Excellent organizational and time management skills, able to prioritize tasks and manage competing deadlines. Nice to haves: Prior supervisory experience is a huge advantage Experience in supporting high-value customer, account management, and elevated support Basic crypto knowledge COPC or Lean Six Sigma Yellow/Green Belt certification Familiarity with change management processes Familiarity with quality management tools such as NICE/MaestroQA

QA Engineer Experience: 4+ Years Job type: New Job function: Information Technology Location: Hyderabad Job description 4+ years of experience in Automation Testing of Web, Mobile and API Testing (at least 3 yrs relevant in selenium - java) Experience with test automation frameworks like Selenium,Appium, Cucumber, TestNG, Page Object Model, Data driven and Hybrid. Excellent understanding of the STLC process and familiar with the various testing methodologies. Excellent verbal and written communication skills Reviews application requirements/ User Stories and project documentation and asks follow-up questions as needed to gain a full understanding of end-to-end business process requirements. Ability to work with the Test Manager to create Test Plans, participate in scrum ceremonies and represent the Quality Assurance team. Design and manage end-to-end testing activities for various projects across the business lines. Prioritize end to end integration test executions by working closely with the project teams. Collaboratively work with different testing teams and ensure testing standards and client expectations are met. Good to have Skills BDD framework Knowledge TestNG/JUnit or Cucumber Experience in RestAssured, JMeter and Postman

Job Description: Amgen is a leading human therapeutics company in the biotechnology industry. For more than 40 years, the company has tapped the power of scientific discovery and innovation to advance the practice of medicine. As a Fortune 500 company serving millions of patients, Amgen continues to be an entrepreneurial, science-driven enterprise dedicated to helping people fight serious illness. Regulatory Affairs, Chemistry, Manufacturing and Controls (RA CMC) facilitates product development and global registration by developing and executing regulatory strategies and managing effective regulatory agency interactions for product manufacturing and quality programs throughout product lifecycle. Amgen s CMC submission execution team, Regulatory Optimization of Tactical and Strategic Support (ROOTS2), is seeking to expand its capacity in India. The ROOTS2 team supports CMC submission execution for Amgen products across phases of development, modality and countries. The ROOTS2 staff member will interface with the Amgen Global, Site, Biosimilars, and/or Device RA CMC teams for specific strategies or activities that impact a product. The ROOTS2 staff member will be responsible for varying levels of product support, including leading projects, based upon their experience level. Additional job responsibilities include: Lead submission for annual reports, facility registrations, facility renewals, and product renewals Interact with authors/reviewers and subject matter experts with respect to delivery of CMC documents required for regulatory submissions Preparing submission content plans for CMC submissions including, CMC IND/CTAs and amendments, new marketing applications, facility registration and renewals, post market supplements/variations, product renewals, Module 3 baselines, and annual report/notifications Coordination, preparation, collection and/or legalization of CMC country specific documents Document and archive CMC submissions and related communications in the document management system Initiate and maintain CMC product timelines at the direction of product lead Interface with the regulatory operations team Train staff on select CMC procedures and systems Provide report status of activities and projects to teams and department Participate in cross-functional special project teams Basic Qualifications: Master s degree OR Bachelor s degree and 1-2 years of experience in manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry Associate s degree and 6 years of experience in manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry OR High school diploma / GED and 8 years of experience in manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry Preferred Qualifications: BS degree in Life Science Experience in manufacture, Process Development, Quality Assurance, Quality Control, or Analytical development Regulatory CMC specific knowledge and experience Mature project management and organizational skills Strong and effective oral and written communication skills Experience in Veeva Vault platforms Qualification : Bachelors degree and 1-2 years of experience in manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry

About HSBC If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions. The Role We are currently seeking an experienced professional to join our team as a Project Manager. In this role, you will lead the design, development, and implementation of scalable, event-driven systems that bridge the gap between legacy and modern platforms. Your role will be pivotal in ensuring seamless communication, driving the integration of platforms, and leading end-to-end development efforts to deliver robust IT solutions. Principal Responsibilities Events Architecture and Development: Design, develop, and implement scalable, event-driven systems to ensure seamless integration and communication between legacy and modern platforms. Integration Expertise: Lead efforts to integrate legacy platforms with new systems while ensuring minimal downtime and maximum operational efficiency. Full Stack Development: Drive the full-stack development of applications, overseeing both front-end and back-end technologies. Technology Leadership: Provide technical guidance and leadership in the adoption of event-driven and microservices architectures, ensuring alignment with business and technical objectives. Collaboration: Work closely with cross-functional teams, including product managers, architects, and engineers, to deliver robust IT solutions that meet business needs. Stakeholder Engagement: Present technical designs, strategies, and outcomes to senior executives and key stakeholders in a clear and concise manner. Quality Assurance: Oversee quality assurance processes to ensure all deliverables meet the highest standards through rigorous testing and peer reviews. Documentation and Best Practices: Develop comprehensive technical documentation, contribute to organizational knowledge, and promote adherence to best practices across the team. Requirements Experience: 10-15 years of IT experience, including substantial experience in leading enterprise application development, delivery, and support. Project Management Expertise: Solid understanding of software development life cycle models, with expert knowledge of both Agile and traditional project management methodologies. Ability to blend these practices effectively to suit the project and business environment. System Integration: Proven success in integrating legacy systems with modern platforms. Cloud Platforms: Experience with cloud platforms like AWS, Azure, or GCP, focusing on serverless and event-driven services. Event Streaming Technologies: Familiarity with tools like Apache Kafka, RabbitMQ, or other event-streaming technologies. Database Experience: Hands-on experience with both relational (SQL) and NoSQL databases. Agile and SCRUM: Prior experience with SCRUM/Agile methodologies in enterprise-level application development projects. CI/CD & DevOps: Exposure to CI/CD pipelines, containerization (Docker), and orchestration tools (Kubernetes). Strong technical capabilities in DevOps, SAFe, and Agile control frameworks. Cloud Computing & Microservices: Experience in executing projects involving cloud computing, APIs, and microservices. Leadership & Mentorship: Proven ability to mentor, develop talent, and motivate teams to achieve optimal performance levels and career development. Stakeholder Management: Strong ability to translate technical details into business insights, and confidently present ideas and strategies to senior stakeholders and executives. Global Presence: Work for one of the largest financial services institutions in the world with operations across 64 countries and territories. Career Growth: Leverage HSBC s opportunities for professional development and career progression. Impactful Work: Play a key role in driving technological innovation and contributing to the future of global financial services. Qualification : At least 10 15 years of IT experience, including exposure to planning, leading, managing enterprise application development, delivery, and support.

About HSBC If you re looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. As one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories, HSBC aims to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately, helping people fulfill their hopes and realize their ambitions. The Role We are seeking an experienced professional to join our team as a Consultant Specialist. In this role, you will play an instrumental part in ensuring the smooth execution of projects by participating in feasibility studies, project planning, technical design, and coding. You will guide and mentor the team, ensure proper communication across the project, and interact directly with clients to resolve issues related to the delivery of projects. Principal Responsibilities Feasibility Study: Participate in the feasibility study to assess the viability of projects. Project Planning: Contribute to the estimation and planning of projects. Requirement Analysis: Analyze project requirements and translate them into actionable plans. Technical Design: Develop or review technical designs to ensure they meet business objectives and technical specifications. Coding & Development: Guide and mentor team members on code development and contribute where required. Reviews: Conduct thorough reviews of design, code, test plans, and test results to ensure quality and alignment with project requirements. Testing: Oversee test planning, strategy, validation, and conduct random testing to ensure deliverables meet expectations. Post-Development Support: Coordinate post-development support to address issues and ensure smooth deployment. Team Management: Ensure effective communication and coordination within the team to foster collaboration and smooth project delivery. Client Interaction: Communicate directly with clients to provide progress updates and resolve any project delivery-related issues. Requirements To be successful in this role, you should meet the following qualifications: In-depth technical/functional knowledge of Core Banking RPS UK (Retail Processing System) and UK banking products. Job Control Language (JCL): Strong experience with IN Stream & Catalogue Procedures, Control Cards, SDFS (Spool), SPICE, SAR & MVS JCL utilities. COBOL: Strong understanding of COBOL programs, including working storage, copy books, subroutines, and Z/OS concepts. DB2 (SQL): Proficiency in relational database concepts and advanced SQL, including error handling and SQL error codes. CICS: Knowledge of infrastructure setup (PCP, PIP, KCP, SCP) and experience in writing CICS programs linked with front-end systems. TSO, ISPF: Hands-on experience with TSO and ISPF. Programming Skills: Experience with REXX, EZYTRIEVE, and SELCOPY. Tools Knowledge: Familiarity with tools like Endevor, File Manager, Road Runner, CLARITY, Fault Analyser, R2DS, RDz, RTC, SONAR. Communication: Strong verbal and written communication skills for effective team and client interaction. Self-sufficiency & Initiative: Demonstrated ability to work independently and take initiative in solving issues, addressing the root causes, and providing solutions. Additional Desired Skills Core Java, SQL Database Knowledge, Spring Boot/Spring Data, JPA/J2EE/Servlets. Experience with Web Services (REST, SOAP) and Microservices. Knowledge of Google Cloud Platform (GCP) / Amazon Web Services (AWS) (certification is a plus). Familiarity with tools such as Maven, GIT, Jenkins, Any point Studio, Spring Tool Suite (STS). Global Presence: Join one of the largest financial institutions in the world with a presence in 64 countries and territories. Career Growth: Benefit from HSBC s opportunities for professional development and career advancement. Impactful Work: Play an integral role in ensuring the smooth operation of high-importance projects. You ll achieve more when you join HSBC.

Summary The Senior eCompliance Specialist is responsible for providing Quality Assurance oversight and guidance with regard to computerized systems validation (CSV), operating within the framework of regulations (GxP, 21CFR11, etc.) and requirements defined in the Novartis Quality Manual and global procedures. Sr. eCompliance Specialist provides the needed operational support such as approving the GxP impacted changes, Periodic Review Reports, deviations, etc.. Provides the guidance to the project and operations team on the CSV related topics and related information. Reviews and/or approves the global Computerized Systems key validation deliverables as a part of the eCompliance support to the GxP projects About the Role Key Responsibilities: • Quality oversight of Project and operational activities of GxP systems (e.g.: changes, Periodic Reviews, deviations, etc.) Provide needed support to meet the applicable Novartis and regulatory requirements for GxP regulated computerized systems projects. • Point of Contact for all CSV related matters for GxP Computerized Systems and act as an interface between IT and Business for eCompliance topics in relation to GxP classified Computer Systems promoting a Quality Culture. • Review and approve project related documents for GxP relevant systems including determination of GxP applicability for all GxP and non-GxP relevant systems. • Establish trusted partnership with assigned IT Function with understanding of business drivers, and provide the needed day to day operational support. • Review and approve the GxP impacted deviations, ensure appropriate CAPA are implemented. • Contribute for the preparation of VMP and execute the plan for the systems associated with the respective functions. • Review and approve the Periodic Review Reports for the GxP computerized systems and the associated gaps within CAPA Management System. • Perform supplier qualification assessment activities • Provides audit support as assigned and in case of CAPAs, provides the required Quality support Essential Requirements: • GXP relevant computerized systems are developed, implemented and maintained according to the Novartis requirements. • On time review and approval of changes, deviations & periodic review reports for the GxP computerized systems. • Documentation supporting eCompliance and CSV requirements is in place, maintained up-to-date and can be presented during audits and inspections without delays and issues • Gaps in eCompliance and CSV activities are proactively identified, escalated and the development of mitigation plans supported. • Client/stakeholder satisfaction and corresponding feedback Desirable Requirements: • 5-10 years of overall experience, and a minimum 4 years of relevant experience in the Pharmaceutical Industry within particular in regulated functions such as IT Quality and Compliance • Good understanding of global regulations and Health Authorities expectations governing computerized systems (CSV, Part 11, etc.) • Good experience in the development, implementation and lifecycle management of computerized systems in regulated environments • Experienced in the operational management of GxP solutions including its related technologies to support the operation • Experience in GxP supplier qualification activities • Good understanding in system application management, its Quality support approach and industry best practices (ITIL, ITSM, etc.) • Experienced in the development, implementation and lifecycle management of key computerized systems in the Pharmaceutical Development, Manufacturing, Quality, Commercial and Infrastructure space • Successful cross-divisional/functional work with complex international teams • Ability to adjust to multiple demands, shifting priorities and unexpected events while maintaining a positive work attitude • Ability to effectively interact and present to Management • Ability to influence without hierarchical authority and build trusted partnerships • Self-starter with experience in initiating and delivering projects and processes • Excellent communication, negotiation, facilitation, and interpersonal skills Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

About the Role: The Data Quality Measurement Team plays a pivotal role in ensuring the integrity, timeliness, and reliability of data used by various business units. The primary goal is to uphold high standards for data quality, ensuring that data is sufficiently accurate, reliable, and timely, in alignment with business or regulatory standards. The team is composed of highly skilled professionals who possess an in-depth understanding of business operations and strive to provide exceptional client experiences, while mitigating legal and regulatory risks for the organization. Key Responsibilities & Impact: Stakeholder Engagement: Collaborate with stakeholders to define requirements and usage needs for measuring data quality in a specific region or business unit. Data Quality Ownership: Take ownership of ongoing data quality measurement activities, focusing on specific regions or business areas to ensure high-quality data standards. Issue Identification & Remediation: Detect data quality issues, perform root cause analysis, and escalate issues for remediation to ensure data meets high-quality standards. Testing & Data Audits: Conduct testing on defined use cases for new technology and vendors. Deliver results and identify sources of errors in the data. Root Cause Analysis: Perform root cause analysis on smaller, self-contained data analysis tasks, often related to assigned or unfamiliar projects. Regulatory Compliance: Ensure compliance with regulatory requirements through data quality processes, particularly within the S&P Ratings division. Data Querying & Correction: Utilize data queries to identify and correct data inconsistencies, ensuring the accuracy and reliability of data. Functional and Business Knowledge: Data Development Lifecycle: Apply foundational knowledge of the data development lifecycle, tools, and theories to complete assignments efficiently. Business Understanding: Possess a basic understanding of business operations and data quality objectives within the team. Problem Solving: Data Issue Resolution: Identify and solve problems within the data domain, using analytical skills to propose clean, objective solutions. Technical Requirements Translation: Ability to analyze complex business problems and translate them into objective technical requirements with minimal business interaction. Passion for Innovation: Demonstrate a passion for problem-solving and the exploration of new technologies to improve data quality processes. Interactions: Internal Collaboration: Primarily work within the team but may also engage with related teams and stakeholders in the data domain to understand processes and procedures. Communication: Regularly communicate data quality updates within the team and to other relevant stakeholders. Typical Scope & Impact: Team Contribution: Contribute to the achievement of personal and team objectives, ensuring that data quality standards are met across the organization. Education & Experience Requirements: Minimum Qualifications: Bachelor s degree or equivalent experience required. 3-4 years of experience in a data operations role. Experience in data quality roles is a plus. Preferred Qualifications: Technical Skills: Experience with data visualization and analysis tools such as Advanced Excel, SQL, Oracle databases, Power BI, ETL, Python. Industry Knowledge: General understanding of financial and market data flows. Skills & Capabilities: Strong attention to detail and the ability to meet deadlines. Ability to effectively collaborate within a large, global team. Strong written and verbal communication skills. Analytical problem-solving skills with a willingness to ask questions and escalate unresolved concerns. Capable of holding others accountable for delivering key actions. About S&P Global Ratings: At S&P Global Ratings, we provide independent, analyst-driven credit ratings, research, and sustainable finance opinions that offer clarity and critical insights. Our high-quality credit assessments enable market participants to make confident decisions, uncover opportunities, and navigate complex economic landscapes. As part of S&P Global, we help organizations worldwide manage risk, plan for the future, and make data-driven decisions in the capital, commodity, and automotive markets. Qualification : Bachelors degree or equivalent experience required.

Description Einstein products & platform democratize AI and transform the way Salesforce builds trusted machine learning and AI products - in days instead of months. It augments the Salesforce Platform with the ability to easily create, deploy, and manage Generative AI and Predictive AI applications across all clouds. We achieve this vision by providing unified, configuration-driven, and fully orchestrated machine learning APIs, customer-facing declarative interfaces and various microservices for the entire machine learning lifecycle including Data, Training, Predictions/scoring, Orchestration, Model Management, Model Storage, Experimentation etc. We are already producing over a billion predictions per day, Training 1000s of models per day along with 10s of different Large Language models, serving thousands of customers. We are enabling customers' usage of leading large language models (LLMs), both internally and externally developed, so they can leverage it in their Salesforce use cases. Along with the power of Data Cloud, this platform provides customers an unparalleled advantage for quickly integrating AI in their applications and processes. About the team: Join the AI Cloud Quality Engineering team, and become a specialist on Salesforce's AI Platform and applications! You will be a key member of the Quality Engineering team in India as we build the India organization, while working with experts worldwide. You'll get to work with latest technology in the AI space (including generative AI), and collaborate with the team and cloud to identify and run quality initiatives to support massive scale planned both in the short term and long term. We are a small, friendly team that has been working together for years - outside of quality, we focus on volunteering and other shared interests. Job description summary: As a Quality Engineer for the Salesforce AI Cloud, you will be responsible for leading the design, development and execution of comprehensive test plans/quality strategies with emphasis on automation . You will collaborate closely with product & engineering teams, actively contributing to the quality of new features while ensuring successful execution of regression tests in various environments. You will be working in a fast phased environment and will be expected to understand complex backend AI flow systems/dependencies, identifying potential risks, and strategically plan and execute comprehensive testing efforts to ensure the stability, reliability and quality of the feature and release. Skills needed for role: * Strategic and Tactical leadership : Experience leading analysis of coverage gaps and writing E2E and integration tests, partnering with teams to drive service level test coverage * Technical Expertise: Technical excellence and leadership required in identifying, developing and maintaining tests involving API, databases and web UI tests. Strong knowledge of automation tools and continuous automation systems. * Cross Team Collaboration: Ability to work with stakeholders (internal customers) from multiple organizations that leverage our central platform for custom applications. Collaborate with them to determine key shared usage patterns to prioritize test coverage of, as well as provide guidance to these customers on how to proactively test their application s integration with the platform. * Strong knowledge and experience of Java/Python/Selenium/CD pipeline configurations * Excellent communication skills: Experience generating reports, presenting and holding the quality bar for new features & release * Experience working in Global teams: Ability to work and partner with peers and other partner teams across timezones. * 8+ years of QE experience and 2+ years of experience leading projects and partnering/leading junior members of the team. Nice to have skillsets (or skillsets expect to develop in this role): * Understanding of LLM Model hosting with Sagemaker * Understanding LLM Finetuning and Inferencing * Testing integrations with Cohere, Anthropic, Dolly, Google, etc. as well as internal models * Sagemaker GroundTruth integration for data labelling, Bedrock for model serving * Experience with Azure Open AI * Experience with Tableau around creating dashboards for reporting What the team does: * Center of Excellence for Quality within the AI Platform teams, driving excellence through automation, tools, and streamlined processes (evangelizing shift left methodologies) . * Building/enhancing test frameworks/tooling for the easy creation and maintenance of integration and end-to-end tests. * Proactively drive quality by monitoring and reporting of test stability metrics for pre-prod & Prod environments through dashboards, triaging and filing and follow up of bugs. * CUJs(Critical User Journey test) for cross-cloud integration and apps * Configure tooling/runners for automated tests, used by scrum teams * Configure various test environments such as setting up core test env hawking test env connectivity * Define and measures Quality metrics (code coverage, endpoint coverage, service coverage, etc.) goals are met for the ML foundations * Automation strategies and framework support for all kinds of testing * Identify risks with releases, deployments, etc. * Support TAM expansion to multiple geographies and monitoring platform stability * Daily management of Integration tests pass rates in Test, App-Dev, Stage & Prod environments - bugs created/assigned if failures not being addressed, building test result dashboards and simplifying feedback/debugging process for engineers

Position: Head of Operations Location: Hyderabad, India Experience: 7-10 years | Full-Time Company Overview: Our vision is to be the leading EdTech company catalyzing the transformation of engineering colleges in India. We envision a future where every engineering student gains access to holistic, industry-relevant education that enhances their skills and employability. Through innovation, we empower students by bridging the gap between academia and industry, shaping the next generation of highly skilled professionals who will contribute significantly to national development. About byteXL: byteXL is revolutionizing engineering education in India and beyond. We partner with colleges to deliver industry-aligned training programs, personalized learning pathways, and real-time analytics aimed at boosting student employability. As byteXL grows, the operations function remains central to driving our success. This is a high-impact opportunity to lead and shape that growth. Role Overview: You will own end-to-end operational strategy, driving efficiency and alignment across product, sales, delivery, and finance teams. You will manage relationships with colleges and institutional stakeholders, ensuring internal execution meets customer expectations and supports business objectives. Key Responsibilities: Lead and own the operations function, including strategy, execution, and delivery across departments. Build, mentor, and lead a high-performing operations team that thrives on ownership, learning, and results. Represent byteXL in client-facing interactions with college leadership such as TPOs, HODs, and Deans. Identify and implement operational improvements using data-driven insights and stakeholder feedback. Develop and enforce SOPs for delivery, reporting, invoicing, and student engagement workflows. Design and maintain performance dashboards that provide clear visibility into operational metrics (weekly, monthly, quarterly). Collaborate with finance and account managers to ensure timely invoicing and collections. Provide internal teams with actionable data insights from student engagement and program usage. Foster cross-functional collaboration to remove barriers and promote alignment across product, delivery, sales, and leadership. Anticipate risks and proactively resolve operational issues to maintain business continuity and customer satisfaction. Participate in leadership meetings, contributing to strategic planning and decision-making. Qualifications: 7-10 years of operations experience, preferably in EdTech, SaaS, or B2B services. Proven leadership capabilities with a track record of building and scaling effective teams. Experience working closely with clients, particularly large institutions or B2B accounts. Strong analytical skills and proficiency with data, reporting tools, and dashboards. Familiarity with accounting processes such as invoicing and collections. Excellent verbal and written communication skills for managing diverse internal and external stakeholders. High ownership mentality, bias for action, and ability to thrive in fast-evolving environments. Preferred / Bonus Skills: Experience building an operations function from the ground up. Prior work with engineering colleges or in the education sector. Hands-on knowledge of CRM, ERP systems, or data visualization tools such as Power BI or Tableau.

Operations Program Manager Customer Success (Hyderabad, India) Full-Time | Program & Business Operations | Salesforce Empower Operational Excellence. Drive Strategic Initiatives. Elevate Customer Success. Join Salesforce, the global leader in customer relationship management (CRM), as an Operations Program Manager and play a key role in shaping and executing global delivery programs that drive efficiency, scalability, and customer value. In this high-impact role, you ll be at the heart of business operations leading cross-functional initiatives, aligning with strategic goals, and ensuring operational excellence across the Professional Services Global Delivery Center (GDC). If you're a strategic thinker, a data-driven decision maker, and a collaborative leader with a strong foundation in business operations and program management, we want to hear from you. Location: Hyderabad or Bangalore, India Department: Customer Success / Professional Services Key Responsibilities Lead and manage strategic programs across Global Delivery Center (GDC) to support business growth, operational efficiency, and partner enablement Collaborate closely with stakeholders, sponsors, and cross-functional teams to define program scope, timelines, resources, and deliverables Plan and manage partner resource allocation for Cloud Practices, ensuring partner program objectives and KPIs are met Drive data-informed decisions through reporting, analytics, and insight generation to improve GDC performance Develop high-quality executive-level presentations to communicate program status, insights, and strategic direction Identify risks and dependencies early, implement mitigation strategies, and provide regular updates to senior leadership Continuously improve and optimize operational processes, ensuring program scalability and delivery excellence Coordinate with vendors and manage subcontractor-related program initiatives Advocate and support Agile/Scrum-based delivery models for improved cross-functional collaboration and execution Required Qualifications 10+ years of total experience in IT or related fields, with 5+ years in program management and business operations Strong hands-on experience managing business operations programs across multiple geographies or global delivery models Excellent analytical and problem-solving skills, with the ability to turn data into actionable insights Proven track record of successfully managing strategic initiatives with multiple stakeholders and cross-functional teams Advanced knowledge of Microsoft Excel for data analysis, modeling, and visualization Skilled in CRM tools experience with Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, or NetSuite is a plus Familiarity with project management tools such as JIRA, MS Project, or similar platforms Strong communication and stakeholder engagement skills, including experience working with executive leadership Experience in driving continuous improvement and process optimization within business operations Preferred Qualifications Understanding of Agile methodologies and Scrum practices; experience as or with a Scrum Master is an advantage Experience managing external vendors or subcontractor programs PMP or Agile certification is a plus At Salesforce, we re on a mission to help businesses transform through innovation, customer success, and operational excellence. As part of our Customer Success organization, you ll be empowered to make a real impact, work with cutting-edge tools, and join a culture of collaboration, purpose, and continuous growth. Enjoy world-class benefits, including: Comprehensive well-being and healthcare coverage Generous parental leave, adoption and fertility support Ongoing enablement via Trailhead and leadership coaching Opportunities to give back through Salesforce s 1:1:1 philanthropy model Be a part of the team driving customer success at scale. Apply now to build a better tomorrow.

Associate Language Specialist Spanish Location: Hyderabad, India (On-site) Function: Content Engineering Experience: 0-1 years About GlobalLogic GlobalLogic, a Hitachi Group Company, partners with the world s leading companies to create innovative digital products and experiences. We prioritize a caring culture, continuous learning, work-life balance, and integrity, fostering a positive and inclusive environment for our employees. Role Overview We are seeking a detail-oriented Associate Language Specialist fluent in Spanish and English to join our Content Engineering team. This role involves translating, proofreading, and formatting content while conducting web research and adapting quickly to multiple workflows in a fast-paced environment. Key Responsibilities Accurately read and write content in the recommended format. Ensure strong grammar and sentence structure in both Spanish and English. Coordinate and switch between multiple workflows efficiently. Conduct thorough web research, analyze trends, and record findings. Maintain attention to detail and adapt to new projects and processes. Qualifications 0-2 years experience as a Spanish Translator or Language Specialist. A2/B1 Spanish language certification mandatory. Excellent verbal and written communication skills in Spanish and English, including email etiquette. Willingness to work rotational shifts (24/7 support). Skilled in online research using multilingual sources. Graduate in any discipline. Additional language skills (German or French) are a plus. Customer service or technical support experience is preferred but not mandatory. Strong decision-making and judgment capabilities. A culture of caring with inclusive and supportive teams. Continuous learning opportunities through programs and Career Navigator tools. Meaningful work on impactful projects shaping digital experiences globally. Work-life balance with flexible arrangements and a fun work environment. A high-trust, ethical organization emphasizing integrity and transparency. Qualification : Graduate in any discipline.