Quality Assurance Jobs in Mumbai

Customer Support Team Lead Experience: 2 5 Years Location: Mumbai Job Summary We are looking for a proactive and experienced Customer Support Team Lead to manage and mentor a team of customer support representatives. The ideal candidate will bring strong leadership capabilities, hands-on support experience, and a commitment to delivering outstanding customer experiences. In this role, you will be responsible for driving team performance, handling escalations, and continuously improving support processes. Key Responsibilities Lead, manage, and motivate a team of Customer Support Representatives to meet service quality and performance targets. Monitor individual and team performance, providing regular coaching, feedback, and performance reviews. Manage escalated customer issues, ensuring timely and effective resolution while maintaining high satisfaction levels. Design and deliver onboarding and ongoing training programs to enhance team skills and product knowledge. Collaborate with cross-functional teams (Product, Operations, and Tech) to improve processes. Track, analyze, and report key support metrics to identify trends, gaps, and opportunities for improvement. Ensure strict adherence to support SLAs, internal policies, and best practices. Qualifications & Skills 2 5 years of experience in Customer Support, with at least 1 year in a Team Lead or supervisory role. Strong communication, leadership, and interpersonal skills. Ability to manage multiple priorities in a fast-paced, customer-centric environment. Excellent problem-solving and decision-making abilities. Hands-on experience with CRM tools and proficiency in Microsoft Office applications. Customer-first mindset with a focus on continuous improvement. This role offers an opportunity to step into a leadership position where you can directly influence customer satisfaction and team success. If you re passionate about people management and customer experience, we d love to have you on our team.

Designation: Senior Engineer Location: Mumbai Department: R&D Qualification: B.Tech / B.E in Electronics / Electronics & Communication / Electronics & Telecommunication Experience: 5+ years (exclusively in Electronics Design & Development) Required Skills & Expertise Practical hands-on experience with: Operational Amplifiers (OpAmp) and their applications. DC-DC converters, Low Dropout Regulators (LDOs), thermal calculations, and heatsink selection. Relays and their applications. Diodes, MOSFETs, BJTs, Optocouplers and their real-world usage. Protection devices such as MOV and TVS. Microcontrollers and pin mapping. Communication protocols including CAN, SPI, I2C, Parallel, RS232, RS485, Ethernet, USB. Switch Mode Power Supply (SMPS) design and PCB layout guidelines. EMI/EMC design and testing. Job Description & Responsibilities The candidate will own the product development lifecycle from initial specification through design, validation, and final production, including documentation at every stage: Design & Development Design and implement low-power analog circuits (op-amps, filters, power circuits, BJTs, FETs) and digital circuits (logic gates, microcontrollers, memories). Draft specifications, plan design architecture, create circuit schematics, select components, prepare BOMs, and coordinate procurement. Simulation & Analysis Perform circuit tolerance analysis using Excel, Spice-based Monte-Carlo simulations, TINA, or equivalent tools. Compliance & Standards Design and develop products compliant with hazardous location standards and railway safety standards (IEC, EN, UL, CE), focusing on intrinsic safety, functional safety, and EMI/EMC requirements. Testing & Validation Bring up PCB assemblies and develop low-level hardware test plans to verify design functionality. Debug hardware using oscilloscopes, digital multimeters (DMMs), logic analyzers, and other test equipment. Generate detailed test plans and reports for electrical and environmental compliance tests. Production Support Assist in prototype fabrication including procurement, build processes, and testing. Analyze and modify designs for end-of-life (EOL) considerations, manufacturing feedback, or customer issues. Documentation Document design processes, testing procedures, validation results, and create jigs or fixtures for validation purposes. Additional Expectations Collaborate effectively with cross-functional teams including manufacturing, procurement, and quality assurance. Drive continuous improvement by troubleshooting and resolving design and production issues. Ensure design practices align with company policies and industry best practices for quality and reliability. Qualification : B.Tech / B.E in Electronics / Electronics & Communication / Electronics & Telecommunication

Senior Engineer Civil Location: Mumbai Experience: 7 10 Years Qualification: Diploma / B.E. in Civil Engineering Employment Type: Full-Time About the Role We are looking for a skilled Senior Civil Engineer to join our Mumbai team. The candidate will be responsible for overseeing civil engineering projects, ensuring quality control, timely execution, and adherence to safety standards. This role involves coordination across teams, site supervision, and ensuring project specifications are met. Key Responsibilities Lead and supervise civil engineering works at the project site to ensure compliance with design, safety, and quality standards. Review and interpret construction drawings, blueprints, and specifications to guide execution. Coordinate with contractors, consultants, and clients to ensure smooth project progress. Monitor daily site activities and resolve technical issues proactively. Prepare project schedules, progress reports, and documentation. Conduct site inspections and ensure quality assurance and control procedures. Manage material procurement, vendor coordination, and resource allocation. Ensure adherence to safety protocols and regulatory compliance on site. Mentor junior engineers and site staff, fostering professional development. Assist in budgeting, cost control, and resource planning. Required Skills & Competencies Proven experience in civil engineering project execution and site management. Strong knowledge of construction methods, materials, and industry standards. Ability to read and interpret engineering drawings and technical documents. Proficient in project management and civil engineering software/tools. Strong communication, leadership, and problem-solving skills. Ability to work independently as well as in a team-oriented environment. Attention to detail and commitment to quality and safety. Preferred Attributes Experience with large-scale infrastructure, commercial, or residential projects. Familiarity with local building codes and statutory regulations. Ability to manage multiple projects simultaneously. Join Our Team If you are a dedicated civil engineer with a passion for project excellence and leadership, join us to contribute to impactful infrastructure projects in Mumbai. Apply today! Qualification : Diploma / B.E. in Civil Engineering

Job Title: Senior Engineer Project Execution Location: Mumbai Experience: 8+ Years Role Overview: We are looking for a highly capable Senior Engineer to oversee on-site construction activities and ensure projects are executed efficiently, within timelines, and in accordance with quality and safety standards. The ideal candidate will bring strong site supervision skills, hands-on experience in labour management, and a disciplined approach to project reporting and documentation. Key Responsibilities: Project Supervision & Execution Supervise all on-site construction activities, ensuring adherence to project specifications, quality standards, and timelines. Monitor project progress in real time and ensure timely completion within contractual deadlines to avoid cost overruns. Coordinate the timely availability of materials, tools, and equipment by providing accurate forecasts and updates to the Project Manager. Report immediately to the Project Manager in case of any site-related issues, safety incidents, or abnormalities that may disrupt workflow. Ensure all construction activities are executed as per approved drawings and contractual obligations. Labour Management Assess labour requirements based on the project schedule and ensure optimum deployment. Liaise with labour contractors to maintain an adequate and balanced workforce at all times. Monitor labour productivity, avoid overstaffing or understaffing, and prevent mismanagement on site. Documentation & Reporting (MIS) Maintain accurate records of site activities, work progress, material usage, and labour deployment. Prepare and submit reports and documentation as required by senior management in a timely and structured manner. Self-Development Actively participate in all training programs (technical and behavioral) conducted or sponsored by the company. Take initiative to upgrade skills and expand knowledge in related technical areas. Qualifications & Skills: Degree/Diploma in Civil Engineering or a related discipline. Minimum 8 years of experience in site execution, project coordination, and labour management, preferably in the real estate or construction industry. Strong understanding of construction methodologies, project scheduling, and site safety norms. Excellent coordination and communication skills to work across teams and with external stakeholders. Proactive, solution-oriented, and capable of handling site-related challenges independently. Qualification : Degree/Diploma in Civil Engineering or a related discipline

Job Title: Quality Supervisor Location: Mumbai Experience: 4 5 Years Industry: Real Estate / Construction Role Overview: We are seeking a detail-oriented and proactive Quality Supervisor to ensure that all construction activities meet the highest quality and compliance standards. The ideal candidate will oversee material verification, quality assurance processes, statutory compliance, and certification efforts in line with industry best practices and regulatory requirements. Key Responsibilities: Quality Control Conduct physical inspection of construction materials such as bricks, sand, aggregates, and fly ash bricks to ensure compliance with specified quality standards. Monitor and ensure all construction work adheres to international concrete and building standards. Regularly review safety practices at construction sites and office premises, ensuring adequate safety protocols are in place and followed. Process & Policy Implementation Implement and continuously improve quality control processes and systems across project sites. Foster a culture of quality awareness among site teams through effective communication and training. Prepare and maintain comprehensive checklists for material and structural testing; ensure strict adherence to testing protocols and documentation standards. Statutory Compliance Ensure full compliance with environmental and pollution control guidelines to avoid penalties or legal issues. Prevent the use of substandard materials or improper construction techniques that could lead to regulatory action or structural failure. Maintain accurate documentation and ensure all compliance records are up to date to meet audit and legal requirements. Proactively mitigate risks that may result in claims or damages due to quality lapses in materials or processes. Certification & Audits Support the company s efforts to obtain and maintain ISO and other relevant quality certifications. Coordinate regular internal and external quality audits, ensuring timely renewal and compliance with certification standards. Key Requirements: Diploma or Bachelor's degree in Civil Engineering or a related field. 4 5 years of hands-on experience in quality control or quality assurance in the construction or real estate sector. Strong knowledge of material testing, concrete standards, and quality audit procedures. Familiarity with environmental and safety regulations relevant to the construction industry. Proficiency in MS Office and documentation tools; ability to generate reports and maintain digital records. Excellent communication, coordination, and problem-solving skills. Qualification : Diploma or Bachelor's degree in Civil Engineering or a related field

Position: Manager Sort Centre Location: Mumbai Department: Operations About the Role: We are looking for a highly organized and performance-driven Sort Centre Manager to oversee and manage daily operations at our warehouse facility. In this role, you will be responsible for leading a team, optimizing warehouse workflows, ensuring operational excellence, and maintaining high levels of customer satisfaction. The ideal candidate has strong experience in logistics or e-commerce, especially in sort centre and automation processes. Key Responsibilities: Supervise, organize, and direct sort centre operations to ensure efficient warehouse functioning with customer satisfaction as the primary goal. Develop and implement systems for inventory management, equipment utilization, product handling, gate processes, and outbound logistics. Monitor daily operations and establish operational goals and performance standards. Lead, train, and mentor warehouse staff to troubleshoot issues and meet both short- and long-term performance targets. Plan and manage resources including workforce, equipment layout, space utilization, and workflow to ensure productivity and quality standards. Maintain safety and legal compliance by enforcing operational policies and procedures. Operational Responsibilities: Oversee key warehouse functions including inventory control, quality assurance, shipping, logistics, and floor productivity. Create and manage team schedules to meet fulfillment demands while maximizing efficiency and minimizing overtime. Conduct regular equipment inspections and coordinate maintenance as needed. Collaborate with warehouse leads to evaluate performance, identify gaps, and implement process improvements. Manage inbound and outbound logistics, coordinating with transport partners to ensure timely and cost-efficient delivery. What You Bring: 5+ years of experience in warehouse operations or logistics management. Prior experience in sort centre operations and familiarity with automation processes. Background in e-commerce or logistics preferred. Strong leadership and team management skills. Ability to manage multiple priorities in a fast-paced, deadline-driven environment. Excellent analytical, organizational, and communication skills. MBA or equivalent degree preferred. Qualification : MBA or equivalent degree preferred

Technical Project Manager Location: Mumbai Experience: 7 13 years Functional Area: Project Management Eligibility Criteria We are looking for a seasoned Technical Project Manager with 7 13 years of experience, particularly skilled in managing international clients. The ideal candidate will have a strong background in IT projects using .NET technologies, excellent communication, and expertise in escalation management. Key Responsibilities Manage and deliver IT projects/programs with 7 13 years of experience, primarily within Microsoft or object-oriented technology environments. Demonstrate deep technical expertise in Microsoft stack technologies (.NET, SharePoint, SQL). Lead delivery management using Agile and Waterfall methodologies. Possession of certifications such as CSM / A-CSM, PMP or equivalent is preferred. Exposure to cloud-based technologies is a plus. Oversee project management activities including estimation, reporting, requirements elicitation, scheduling, and resource management. Apply strong design concepts and logical reasoning to propose consultative and solution-oriented approaches. Plan, budget, and ensure project deliverables meet quality standards. Handle high-severity issues across multiple projects efficiently. Enforce adherence to procedures, policies, and documentation throughout project phases. Guide teams effectively through development, implementation, and review stages. Drive and manage strategic client accounts at the program level. Manage stakeholders and lead people management functions including allocation and billability. Exhibit strong leadership and communication skills, proactively identifying risks and providing effective solutions. If you have a passion for technology, client success, and leading high-impact projects, this is a fantastic opportunity to grow your career with us.

Position: Assistant Manager MEP Location: Mumbai Department: Sales Job Purpose To manage the implementation of Mechanical, Electrical, and Plumbing (MEP) services across project sites, ensuring that all activities are executed within the defined timelines, budget, and quality standards. Key Responsibilities Oversee and coordinate all MEP-related work on project sites. Act as the primary technical liaison for MEP services with external consultants, contractors, and agencies. Collaborate with the internal design team to review and coordinate MEP drawings and documentation. Verify design documents for accuracy, relevance, and compliance with project requirements. Prepare detailed project schedules and timelines for MEP works in coordination with the planning team. Ensure effective execution and coordination of MEP works at the site, working closely with building engineers. Monitor and report weekly progress of MEP activities. Review and approve shop drawings and ensure documentation is accurate, complete, and audit-ready. Ensure quality compliance for PHE (Public Health Engineering) systems and maintain zero non-conformities during audits. Certify bills related to PHE works after due verification. Performance Indicators Individual Accountability Timely execution of PHE works On-schedule vendor finalization Budget adherence for electrical works Compliance with safety and quality standards Quality and durability of PHE installations Shared Accountability Collaboration across internal teams for project success Effective coordination with consultants and contractors Key Stakeholders External MEP Consultants Contractors Internal Site Execution Teams MEP Design Team Functional Competencies In-depth understanding of PHE systems and technical specifications Familiarity with green building materials and sustainability norms Knowledge of safety standards and OHSAS compliance Proficiency in electrical and mechanical design concepts Leadership Competencies (Mahindra Core Competencies) 1. Leveraging Human Capital Foster trust and teamwork within and across teams Empower team members by recognizing and developing their strengths Demonstrate ownership and drive performance 2. Weaving Passion & Energy at Work Promote innovation and support creative problem-solving Learn from setbacks and encourage thoughtful risk-taking Exhibit empathy and active engagement with team members 3. Result Orientation with Execution Excellence Lead by example in achieving project milestones Ensure quality improvement and timely delivery Take full ownership of team goals and deliverables Qualifications and Experience Qualification: B.E./B.Tech. in Mechanical Engineering Experience: 7 8 years of relevant experience in MEP project execution and management Qualification : B.E./B.Tech. in Mechanical Engineering

Position: Engineer Procurement Department: Supply Chain Management (SCM) Division: Corporate Location: Mumbai Experience: 2 4 years Qualification: B.E. in Mechanical / Electrical / Civil Engineering Job Purpose To manage end-to-end procurement activities including purchasing, vendor management, logistics coordination, stores management, and inventory control. The role involves ensuring timely availability of materials and services, maintaining cost efficiency, and adhering to organizational policies and compliance standards. Key Responsibilities Procurement Operations: Handle complete procurement lifecycle: from raising enquiries, quotation analysis, technical/commercial evaluation, vendor finalization, negotiation, and issuing purchase orders (POs). Streamline and manage procurement processes for raw materials, engineering goods, consumables, chemicals, spares, packaging materials, capital goods, etc. Ensure timely procurement of materials and services as per project schedules. Maintain updated procurement records, including vendor documentation, purchase history, and price trends. Review and follow up on stock levels to maintain optimal inventory. Conduct regular market research to identify alternative suppliers, materials, and cost-saving opportunities. Vendor & Supplier Management: Build and maintain strong supplier/contractor relationships to ensure smooth and transparent business transactions. Continuously assess vendor performance on delivery, cost, and quality parameters. Lead vendor development initiatives to onboard capable suppliers in line with project and quality requirements. Obtain feedback on supplied goods/services and resolve any discrepancies through corrective or preventive measures. Logistics & Stores Coordination: Oversee logistics for inbound and outbound material movement (domestic and international), including all import/export documentation and statutory requirements. Coordinate inter/intra-state and international shipments to ensure timely delivery. Support stores and warehouse teams for efficient inventory management, material retrieval, and proper storage mechanisms. Cost & Compliance: Drive cost optimization through strategic sourcing, negotiation, and alternative procurement methods. Ensure procurement operations align with ISO compliance and internal control standards. Collaborate with compliance teams to generate and track all reports related to POs and procurement processes. Actively participate in the procurement budgeting process and contribute to cost tracking and forecasting. Cross-Functional Collaboration: Coordinate with project, engineering, and other internal departments to assess material requirements and specifications. Attend and conduct negotiation and project discussion meetings with cross-functional stakeholders. Team & Performance Management: Set goals for subordinates and monitor performance regularly. Mentor and guide team members for professional development and process improvement. Promote a collaborative, efficient, and accountable team culture. Preferred Candidate Profile Bachelor s degree in Mechanical, Electrical, or Civil Engineering. 2 4 years of experience in procurement, supply chain, or sourcing roles, preferably in a project-based or engineering organization. Solid understanding of supply chain processes, vendor management, inventory control, and logistics. Excellent negotiation, analytical, and communication skills. Proficiency in MS Office, ERP systems, and procurement software. Knowledge of Indian taxation, import/export processes, and ISO standards. Strong attention to detail, time management, and problem-solving ability. Qualification : B.E. in Mechanical / Electrical / Civil Engineering

Position: Technical Buyer Vessel Procurement Department: Supply Chain Management (SCM) Division: Corporate Location: Mumbai Experience: 7 9 years Qualification: Diploma in Mechanical / Civil Engineering or Graduate in Commerce Job Purpose To manage procurement operations specific to marine assets including tugs, barges, and support vessels by ensuring timely sourcing of spares, consumables, capital items, and services to support uninterrupted vessel operations across various projects. Key Responsibilities Procurement Operations Process material requisitions and indents received from vessels, ensuring timely procurement of all required items. Procure capital equipment, spares, inventory items, consumables, and marine-specific services for vessels across projects. Float RFQs, evaluate technical and commercial proposals, finalize vendors, and issue purchase orders. Ensure timely material delivery through regular follow-ups with suppliers and logistics partners. Vendor Management Develop and maintain a strong network of reliable suppliers, vendors, and contractors in the marine domain. Conduct performance assessments of vendors based on delivery, quality, and service levels. Negotiate terms and prices to drive cost savings without compromising quality or timelines. Identify and implement alternative sourcing options for critical items. Cross-Functional Collaboration Coordinate closely with vessel teams, owners, and internal stakeholders to understand technical specifications and procurement requirements. Share daily material status updates with indentors and vessel managers. Resolve material discrepancies or vendor issues promptly to minimize operational downtime. Process Improvement & Compliance Ensure adherence to company procurement policies and marine procurement best practices. Monitor and continuously improve procurement processes for efficiency and transparency. Maintain all procurement documentation and records as per audit and ISO compliance requirements. Preferred Candidate Profile Diploma in Mechanical or Civil Engineering, or Graduate in Commerce. 7 9 years of relevant procurement experience, preferably in marine, offshore, shipping, or EPC industries. Strong understanding of vessel operations, marine spares, consumables, and equipment. Excellent negotiation, vendor development, and communication skills. Ability to coordinate effectively with cross-functional and vessel-based teams. Familiarity with procurement software, ERP systems, and MS Office tools. Qualification : Diploma in Mechanical / Civil Engineering or Graduate in Commerce

Manager IT Projects & Development Location: Mumbai Experience Required: 10 15 Years Employment Type: Permanent Functional Area: IT Project Management Role Summary: We are seeking an experienced and proactive Manager IT Projects & Development to lead and manage end-to-end IT projects across departments. This role involves establishing a Project Management Office (PMO), ensuring timely delivery of high-quality software solutions, managing resources efficiently, and maintaining alignment with organizational goals, budgets, and timelines. The ideal candidate will have a strong understanding of project management methodologies, software development life cycle (SDLC), and techno-functional coordination. Key Responsibilities: Establish and manage a Project Management Office (PMO) to oversee multiple concurrent IT projects Collaborate with stakeholders, including internal teams, vendors, and end-users, to define and document project requirements Initiate projects with well-defined objectives, timelines, budgets, and resource allocations Implement standardized document control policies and templates across all projects Maintain up-to-date knowledge of component projects and ensure alignment with organizational priorities Evaluate standards and performance of deliverables to ensure consistency and quality Monitor and manage project progress, making adjustments as necessary to ensure on-time delivery Track project budgets and ensure all expenditures are within approved limits Ensure compliance with internal policies, standard operating procedures (SOPs), PMO guidelines, and industry best practices Compile detailed project reports and communicate progress, issues, and risks to senior management Support user documentation and assist with final product testing and deployment Foster collaboration, accountability, and effective communication across all levels of the organization Desired Candidate Profile: 10 15 years of experience in IT project management, with a proven track record of delivering complex projects Strong understanding of project management principles and methodologies (e.g., Agile, Waterfall, PMP/Prince2 certified preferred) In-depth knowledge of the software development life cycle (SDLC) Strong techno-functional expertise, capable of bridging technical and business requirements Excellent leadership, organizational, and time management skills Exceptional communication and stakeholder management abilities Demonstrated ability to manage multiple projects and cross-functional teams Strong problem-solving mindset with attention to detail

Position: Translation Project Manager Location: Mumbai, India About LRN: LRN provides cutting-edge ethics and compliance management solutions through our intuitive platform, mobile app, advanced analytics, and benchmarking tools helping the world s leading organizations reduce risk and do the right thing. About the Role: We are looking for a Senior Translation Project Manager to join our global Translations Team. You will be responsible for managing the full lifecycle of complex localization projects, mentoring junior team members, and contributing to our localization strategy. This role is ideal for someone with a strong background in project management within the localization industry, experience with TMS and CAT tools, and a passion for quality and efficiency. Key Responsibilities: Project Management: Lead end-to-end management of multiple, complex localization projects Define project scope, timeline, budget, and resources Monitor progress and address risks, issues, and changes proactively Ensure timely and efficient project delivery aligned with internal and client expectations Quality & Risk Management: Oversee QA workflows for all localized content Ensure high quality and cultural accuracy across target languages Maintain compliance with translation memory, CAT tools, and terminology standards Team & Vendor Leadership: Lead internal project teams and coordinate with external localization vendors Conduct quarterly business reviews with vendors Mentor junior project managers and assist with onboarding Cross-Functional Collaboration: Liaise with Sales, Account Management, and internal stakeholders to align expectations Work with TMS providers to improve tools and processes for efficiency and quality Reporting & Communication: Provide regular status updates to internal teams and leadership Manage KPIs and generate reports from project and translation management tools (e.g., Mavenlink, Jira) Qualifications & Requirements: 5+ years of project management experience in the localization industry Proven experience with multilingual content delivery, TMS, CAT tools, and both human and machine translation workflows Strong leadership and stakeholder management skills Proficiency with project management platforms (e.g., Mavenlink, Jira) Excellent written and verbal English communication skills Highly organized, self-driven, and capable of managing multiple large-scale projects independently Prior team leadership or coaching experience preferred Interest in eLearning is a plus Why Join LRN: Be part of a purpose-driven, global organization Work in a collaborative, fast-paced, and inclusive environment Opportunity to make a real impact on business ethics and compliance worldwide LRN is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace for all.

Position: Software Test Engineer Location: Mumbai, India About LRN: At LRN, we help over 2,500 organizations including some of the world s most recognized brands navigate complex regulatory environments and build ethical, responsible, and inclusive workplace cultures. As a leading SaaS-based eLearning provider with a global presence across the US, EMEA, APAC, and Latin America, we empower companies to turn their values into measurable business practices that drive performance. About the Role: We re looking for a skilled and motivated Software Test Engineer to join our team. In this role, you will be responsible for designing, executing, and maintaining test plans for custom-developed applications, with a strong focus on automation testing. You will work independently and collaboratively in an Agile environment to ensure our software meets the highest quality standards. Key Responsibilities: Design and execute functional, system, integration, regression, and performance tests Develop and maintain automated test scripts using Selenium (mandatory), Protractor, and Postman Participate in planning, requirement analysis, and test strategy discussions with cross-functional teams Prepare test estimates, schedules, and documentation (test cases, test plans, QA checklists) Collaborate closely with developers and project managers to ensure alignment and quality goals Identify, log, track, and validate defects; perform root cause analysis Own end-to-end quality for assigned applications, proactively resolving testing issues Promote continuous improvement by identifying gaps and implementing automation where possible Provide timely updates and escalations on project status, risks, and blockers Requirements: Bachelor s degree with 4 5 years of software testing experience Minimum 2+ years in automation testing Strong knowledge of SDLC, STLC, and Agile methodologies Hands-on experience with Selenium (mandatory); familiarity with Protractor and Postman Working knowledge of at least one programming language (e.g., Java, Python, or Perl) Experience with SQL and relational databases Excellent written and verbal communication skills Ability to work independently in high-pressure, fast-paced environments Experience in LMS/eLearning domains is a plus Preferred Skills: Deep understanding of web applications and data flow Strong test planning and estimation skills Working knowledge of HTML5 Experience creating reusable automation frameworks Why Join LRN: Be part of a mission-driven company with global impact Collaborate with talented teams building ethical cultures worldwide Grow your career in a fast-paced, values-led SaaS environment LRN is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace for all employees. Qualification : Bachelors degree with 45 years of software testing experience

Job Title: Associate Customer Experience Location: Mumbai, India Department: Customer Operations Industry: FinTech Employment Type: Full-Time About the Role: We are hiring a Customer Experience Associate to join our dynamic FinTech venture, Salary Finance, part of the Blenheim Chalcot portfolio. In this role, you will be responsible for delivering world-class customer support via email and live chat, ensuring exceptional service and operational efficiency. You will also collaborate with teams in London and India, contributing to building GenAI-enabled, next-gen digital solutions that make a real impact on people s lives. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email, providing accurate and empathetic support. Resolve queries related to loan applications, payments, and account updates while maintaining high customer satisfaction. Clearly explain policies, product features, and service terms to customers. Log and maintain detailed records of all customer interactions in the CRM system. Escalate unresolved or complex issues to the appropriate departments, ensuring timely follow-ups. Troubleshoot basic tech issues (e.g., login errors, upload failures) and report bugs to the tech team. Adhere to GDPR and data privacy regulations while handling customer information. Meet or exceed SLAs and quality benchmarks. Identify recurring issues and share insights with the product and operations teams to enhance service efficiency. Update and contribute to the internal knowledge base and customer FAQs. Actively promote a positive brand image and foster customer retention. Share best practices and contribute to team training initiatives. Stay current with product updates and compliance standards through regular training. Qualifications & Skills: 1 3 years of experience in a customer support or client servicing role (preferred, but not mandatory for exceptional candidates). Strong written and verbal communication skills in English. Familiarity with CRM tools and support platforms (e.g., Zendesk, Freshdesk). Knowledge of FinTech, loan processing, or financial services is a plus. Proactive problem-solving ability with strong attention to detail. Adaptable and comfortable working in a fast-paced, dynamic environment. Stakeholder management experience is a strong plus. About Salary Finance: Salary Finance is a purpose-led FinTech organization that empowers employees to improve their financial health through affordable loans, earned wage access, savings tools, and financial education. Our mission is to help millions of people reduce financial stress and live happier, more productive lives. About Blenheim Chalcot: Blenheim Chalcot (BC) is the UK s leading digital venture builder. For over 26 years, we ve built, scaled, and invested in disruptive businesses across FinTech, EdTech, HealthTech, GovTech, and beyond. Our India operations, headquartered in Mumbai, serve as a vital engine for innovation and delivery, enabling the global success of our ventures. What You ll Get: Be part of the world s leading digital venture builder. Opportunity to work with cutting-edge GenAI technologies and international teams. Learning and development opportunities through real-world challenges. Inclusive and open culture we celebrate diversity, merit, and innovation. 24 annual leave days + 10 public holidays. Private medical insurance (for you and your immediate family). Life insurance coverage. Fun, flexible, and cricket-loving workplace we own the Rajasthan Royals IPL team! If you're passionate about delivering excellent customer service and want to grow in a collaborative, purpose-led organization, apply now to join us at the forefront of FinTech innovation.

Director Quality & Regulatory Affairs Location: Mumbai, India Employment Type: Full-time Job Description We are seeking an experienced Director of Quality & Regulatory Affairs to lead our regulatory and quality initiatives at the company. This critical leadership role will involve direct oversight of regulatory submissions, quality management systems, and cross-functional collaboration to ensure compliance with global standards. As the regulatory affairs expert, you will navigate complex regulatory pathways, oversee quality systems, and ensure compliance with evolving standards to drive global market entry and product success. Roles & Responsibilities Regulatory Affairs & Compliance Leadership Serve as the primary point of contact for regulatory agencies globally, managing pre-submissions, submissions, and post-market regulatory activities. Lead the development of regulatory pathways, clinical study designs, and regulatory negotiations, ensuring alignment with regulatory requirements. Stay up-to-date with evolving regulations (e.g., EU MDR, ISO 13485, IEC 62304, ISO 14971) and advise on strategic regulatory implications. Quality Management System (QMS) Oversight Ensure the organization s adherence to QMS policies and regulatory standards such as ISO 13485 and FDA guidelines. Oversee internal and external audits, including preparation, issue resolution, and coordination with external auditing bodies. Manage documentation for Corrective and Preventative Actions (CAPA), ensuring effective communication and resolution with all stakeholders. Cross-functional Collaboration & Strategy Collaborate with various internal teams to develop regulatory strategies for product development, market approval, and strategic planning. Advise teams on regulatory affairs, guiding research directions and influencing strategic product decisions to align with global regulatory requirements. Product Validation & Compliance Develop and review validation documentation for Software as a Medical Device (SaMD) and Computer-Aided Design (CAD) devices to ensure regulatory compliance. Review product labeling, marketing materials, and customer-facing statements for regulatory compliance, offering guidance and recommendations where necessary. Regulatory Documentation & Monitoring Lead the preparation and submission of EU MDR filings, ensuring timely and complete documentation. Monitor ongoing regulatory developments and perform regulatory gap analyses to identify and respond to new or revised regulatory requirements. Success in this role is defined by ensuring our products consistently meet or exceed global regulatory compliance standards, aligning cross-functional teams with regulatory requirements throughout product lifecycles, and effectively navigating regulatory pathways to support timely market entry and ongoing compliance. Requirements Proven experience in a senior regulatory role within an AI medical device company. Extensive knowledge of EU MDR, QMS, and medical device regulations. Master s degree in a technical discipline (preferred), RAC certification is a plus. Strategic thinking with the ability to align regulatory requirements with portfolio opportunities and company goals. Strong project management skills, with the ability to multitask and manage cross-functional teams in a dynamic, fast-paced environment. Exceptional written and verbal communication skills for clear documentation, presentations, and discussions. Demonstrated commitment to quality and continuous improvement, with a proactive approach to identifying and addressing regulatory challenges. Why This Role Is Important In this leadership position, you will drive compliance efforts across the organization, ensuring that all products are designed, developed, and released in compliance with global standards. Your role will be central in shaping the regulatory strategies that enable the company to enter global markets and maintain regulatory excellence. Equal Opportunity Employer We are committed to fostering an inclusive and diverse workforce. We encourage applications from candidates of all backgrounds and experiences. Qualification : Masters degree (technical discipline preferred); RAC certification is a plus.

Job Title: Project Manager - Internal Audit (IA) Location: Mumbai, India Experience: 5+ Years Summary: We are seeking an experienced Project Manager - Internal Audit to lead and manage internal audit engagements for top-tier clients. This role demands a deep understanding of the internal audit lifecycle, risk-based auditing, regulatory compliance, and audit transformation. You will play a key role in executing audits, engaging with stakeholders, and driving continuous improvement through data-driven audit analytics and technology enablement. Your Future Employer: A rapidly growing consulting and technology services firm delivering transformative solutions across risk, finance, compliance, and operations for global clients. You will work in a high-performance environment that values innovation, collaboration, and professional development. Key Responsibilities: Lead Internal Audit Projects: Manage internal audit engagements end-to-end, from planning to reporting, ensuring alignment with risk-based internal audit methodologies. Audit Design and Execution: Develop audit calendars, define audit scopes, and create customized work programs for different business functions, driving efficiency and effectiveness. Deliver Quality Reports: Produce high-quality audit reports with actionable insights, and drive continuous audit and monitoring practices to ensure organizational compliance. Leverage Technology: Use audit tools like MetricStream and SAP for executing audit procedures and conducting advanced audit analytics. Stakeholder Collaboration: Engage with key stakeholders to communicate audit findings, ensure timely resolution of issues, and ensure compliance with professional standards. Key Requirements: Experience: 5-8 years of experience in internal audit, risk advisory, or consulting, with a strong focus on audit transformation. Expertise: Solid understanding of internal audit setup, delivery, process reviews, and regulatory compliance. Technical Skills: Hands-on experience with tools such as MetricStream and SAP for audit execution and reporting. Project Management: Strong project management skills with a proven ability to engage and manage stakeholders effectively. Certifications: Professional certifications such as CA, CIA, CISA, or CPA preferred, along with in-depth knowledge of IIA standards and ethical practices. What s in it for You: Lead impactful audits for top-tier clients across multiple industries. Be part of a fast-growing, innovation-driven consulting firm with opportunities to shape its future. Gain exposure to the latest tools and practices in audit transformation and regulatory compliance. Fast-track career progression with ample leadership opportunities. Work in a collaborative and dynamic environment that fosters continuous learning and development.

Position: Quality Engineer Location: Mumbai Employment Type: Full-Time, Permanent Job Overview: We are seeking a detail-oriented Quality Engineer to develop and execute manual and automated tests to ensure the quality of our software solutions. The ideal candidate will have experience in writing test plans, creating test scripts for functional and load testing, and using tools like JMeter for performance evaluation. Key Responsibilities: Test Planning: Write comprehensive test plans and test cases based on requirements to ensure all aspects of the software are thoroughly tested. Automated Functional Testing: Develop and maintain automated test scripts to perform functional testing, ensuring efficient and accurate execution. Manual Testing: Perform manual testing of applications, identifying defects and collaborating with developers to resolve them. Load Testing: Create automated test scripts for load testing and perform load testing using JMeter to simulate real-world traffic and identify performance bottlenecks. Continuous Improvement: Review and refine testing processes to improve efficiency, effectiveness, and test coverage. Required Skills & Experience: Strong experience in writing test plans and test cases from requirements. Proficient in manual testing and automated functional testing using well-known tools. Hands-on experience with JMeter for automated and load testing. Knowledge of software testing methodologies and best practices. Excellent problem-solving and analytical skills.

Job Title: Quality Control Lead Building & Infrastructure Projects Relevant Experience Proven experience as a Quality Control Lead on-site for major building or infrastructure projects. In-depth knowledge of Quality Management System (QMS) procedures in compliance with ISO standards. Extensive experience conducting quality audits, inspections, and ensuring compliance with project specifications. Strong understanding of quality control and testing requirements for materials related to building and infrastructure projects. Familiarity with relevant technical specifications, IS codes, and statutory regulations. Roles & Responsibilities Ensure quality assurance for the client and maintain quality control on-site. Establish and manage an on-site testing laboratory with certified equipment. Interpret and implement project and company quality requirements. Communicate quality standards and issues to the project workforce. Analyze quality records to identify trends and recommend improvement strategies. Provide technical solutions to engineering challenges related to quality control. Develop, implement, and monitor a comprehensive quality audit program. Prepare and submit quality documentation to the Project Engineer. Establish procedures for material sampling and on-site testing. Offer expert advice on best practices for quality management and contractual requirements to the workforce and management team. Maintain a comprehensive record of all material test certificates. Review and assess method statements and work procedures to ensure compliance with quality standards. Continuously monitor and review on-site quality performance, driving improvements where necessary. Qualifications Bachelor s degree in Engineering (BE/B.Tech) with Quality Certification from internationally accredited institutions such as ISO. Master s degree (ME/M.Tech) preferred. Qualification : Bachelors degree in Engineering (BE/B.Tech) with Quality Certification from internationally accredited institutions such as ISO.

Biomedical Engineer - Field Operations Location: Mumbai Department: Operations Customer Success (Field) Employment Type: Full-Time About Dozee Dozee Health AI is India s leading provider of AI-powered, contactless Remote Patient Monitoring (RPM) and Early Warning Systems (EWS). Our mission is to save lives by improving patient safety, enhancing outcomes, and reducing healthcare costs through innovative, AI-driven technologies. Trusted by hospitals in India, the USA, and Africa, Dozee is revolutionizing healthcare with cutting-edge solutions. Role Overview As a Biomedical Engineer in Field Operations, you will be the face of Dozee at partner hospitals. This role involves conducting product demonstrations, installing and troubleshooting Dozee devices, and training healthcare professionals on device usage. You will ensure that the deployment and functionality of our solutions meet the highest standards, contributing to better patient outcomes and enhanced operational efficiency. Key Responsibilities Product Demonstrations & Installations Conduct live demonstrations of Dozee s devices at hospitals, showcasing their features and benefits to healthcare professionals. Install Dozee devices, ensuring proper setup and smooth functionality. Provide troubleshooting and technical support during and after installations. Training & Support Train healthcare professionals (nurses, doctors) and patients on how to use Dozee devices and the patient monitoring dashboard. Provide ongoing technical support and assistance, ensuring the devices are used effectively. Gather feedback from end-users to identify opportunities for improvement. Site Assessments & Coordination Perform site assessments to understand hospital requirements and communicate device needs to the remote team. Coordinate with remote teams to relay updates and ensure timely resolution of issues during site visits. Relationship Building Build and maintain strong relationships with healthcare professionals to foster trust and collaboration. Ensure clear, consistent communication between Dozee and hospital staff. Requirements Education & Experience Graduation or Diploma in Science, ITI, or a related field. 0-2 years of field operations or field sales experience in the healthcare or hospital industry. Prior experience working with doctors/nurses is preferred. Skills Basic understanding of computer operations and familiarity with technical tools. Excellent communication skills, with fluency in local languages. Willingness to travel within the city and work in hospital wards. Open to working night shifts occasionally as required. Why Join Dozee Be part of an innovative, mission-driven company revolutionizing healthcare with AI. Opportunity to directly impact patient safety and operational efficiency at top hospitals. Work with a team that has already monitored 1M+ patients and saved over 10 million nursing hours. Qualification : Graduation or Diploma in Science, ITI, or a related field

Operations Executive Location: Mumbai Job Type: Full-Time Department: Operations About the Role Eshopbox is seeking an efficient and detail-oriented Operations Executive to support our management team and ensure smooth daily business operations. In this role, you ll work closely with management to provide timely data and operational insights that contribute to the success of our e-commerce activities. Key Responsibilities Oversee and manage online business operations across various e-commerce platforms. Track and maintain daily marketplace settlements, ensuring accurate record-keeping. Prepare and analyze Daily, Weekly, and Monthly MIS reports on orders and returns. Generate and distribute management reports in a timely and accurate manner. Provide detailed reporting and analytical support to the management team. Handle website refunds and ensure all related operations run smoothly. Manage website collections and generate corresponding MIS reports. Analyze data to derive actionable insights and publish reports accordingly. What You ll Need 1-2 years of relevant experience as an Operations Executive, E-commerce Executive, or in a similar role. Proficient in MS Excel (VLOOKUP, HLOOKUP, Pivot Tables, Macros, Formulas, and Commands). Strong interpersonal and analytical skills. Excellent verbal and written communication skills. Ability to solve problems efficiently and ensure operational excellence. High attention to detail and strong organizational skills. A Bachelor s degree or equivalent qualification. Qualification : A Bachelors degree or equivalent qualification