Quality Metrics Jobs in Mumbai

Customer Support Team Lead Experience: 2 5 Years Location: Mumbai Job Summary We are looking for a proactive and experienced Customer Support Team Lead to manage and mentor a team of customer support representatives. The ideal candidate will bring strong leadership capabilities, hands-on support experience, and a commitment to delivering outstanding customer experiences. In this role, you will be responsible for driving team performance, handling escalations, and continuously improving support processes. Key Responsibilities Lead, manage, and motivate a team of Customer Support Representatives to meet service quality and performance targets. Monitor individual and team performance, providing regular coaching, feedback, and performance reviews. Manage escalated customer issues, ensuring timely and effective resolution while maintaining high satisfaction levels. Design and deliver onboarding and ongoing training programs to enhance team skills and product knowledge. Collaborate with cross-functional teams (Product, Operations, and Tech) to improve processes. Track, analyze, and report key support metrics to identify trends, gaps, and opportunities for improvement. Ensure strict adherence to support SLAs, internal policies, and best practices. Qualifications & Skills 2 5 years of experience in Customer Support, with at least 1 year in a Team Lead or supervisory role. Strong communication, leadership, and interpersonal skills. Ability to manage multiple priorities in a fast-paced, customer-centric environment. Excellent problem-solving and decision-making abilities. Hands-on experience with CRM tools and proficiency in Microsoft Office applications. Customer-first mindset with a focus on continuous improvement. This role offers an opportunity to step into a leadership position where you can directly influence customer satisfaction and team success. If you re passionate about people management and customer experience, we d love to have you on our team.

Manager - Sales Force Effectiveness (SFE) Location: Mumbai Group Company: RPG Life Sciences About the Role The Sr. Manager - SFE is responsible for driving operational excellence through data-driven insights, automation, and digital tools. This business-critical role ensures real-time KPI analysis, aligns sales activities with corporate goals, and mentors the team to enhance productivity across the organization. Key Responsibilities Strategy, Analytics & Benchmarking Align sales efforts with business objectives, including segmentation, targeting, and call planning. Monitor KPIs to evaluate sales team effectiveness and provide recommendations for improvement. Create MIS reports and dashboards for senior leadership and the PMT to ensure real-time visibility. Prepare IPM audit reports with competitor analysis and ensure EI for all brands exceeds 100% monthly. Provide market reflection summaries and insights on new product introductions. Automation, CRM & Data Quality Manage and optimize CRM platforms to support sales processes and improve productivity. Automate workflows such as call logging, sample tracking, and reporting. Oversee the integration of SFA tools with ERP and BI systems while maintaining data integrity. Train field sales teams on CRM system adoption and lead the optimization of SFA tools. Collaborate with vendors for UI/UX improvements to enhance user experience. Operations & People Leadership Optimize Travel Allowance (TA) and Daily Allowance (DA) submissions to drive a "0-deduction" culture. Provide insights on Continuing Medical Education (CME) expenditures to improve process efficiency. Mentor the SFE team on advanced tools like Excel, Power BI, and Power Query. Work with marketing, IT, and commercial teams to ensure data-driven decision-making. Address operational challenges through hands-on support and team guidance. Skills & Competencies Advanced Analytics: Proficiency in Power BI, Excel (Advanced), and Power Query. SFA Expertise: Mastery of Sales Force Automation platforms and CRM data integration. Leadership: Proven ability to coach teams and drive digital transformation. Analytical Depth: Expertise in KPI tracking, market trend interpretation, and root cause analysis. Qualifications & Experience Education: Bachelor's or Master s degree in Business, Data Analytics, or a related field. Experience: Minimum 15 years in Sales Operations, SFE, or MIS, ideally in pharma or FMCG. Track Record: Proven experience in automation, dashboarding, and team leadership. Success Metrics Timely delivery of accurate dashboards with actionable leadership insights. Measured increase in sales productivity via automation and data visibility. Reduced travel-related expenses and optimized CME processes. Development of a high-performing, continuously learning SFE team. Qualification : Bachelor's or Masters degree in Business, Data Analytics, or a related field

CHESS/ESG Data Analyst Location: Mumbai Employment Type: Full-time Reporting To: Global Head of ESG Reporting & CHESS Systems Role Summary The CHESS/ESG Data Analyst is responsible for managing, validating, and supporting ESG and CHESS data across all operating companies. This role ensures data integrity, supports assurance readiness, and drives digital optimization for ESG reporting, acting as the operational link between site teams and Group Sustainability. Key Responsibilities 1. Data Collection and Validation Coordinate and track ESG/CHESS data submissions from operating companies. Validate inputs for accuracy and compliance with Group data standards. Manage version control and evidence logs to ensure auditability. Resolve data gaps and anomalies by following up with specific sites and functions. 2. System Management and Analytics Provide user administration and troubleshooting support for Intelex. Develop automated dashboards and visualizations using Qlik Sense or Power BI. Contribute to system enhancements and the integration of internal data solutions. Support automation pilots and reporting enhancements to drive digital maturity. 3. Assurance and Compliance Support queries from external auditors with precise data extracts and documentation. Maintain organized, traceable evidence files for key ESG metrics. Coordinate the completion and validation of external ESG questionnaires. 4. Stakeholder Engagement Build collaborative relationships with divisional CHESS leads and functional teams. Serve as the primary point of contact for operational data queries and user assistance. Support training sessions to improve data ownership across the organization. Qualifications & Experience Experience: 3 6 years in data coordination, ESG reporting, or management systems. Technical Skills: Experience using Intelex is required; knowledge of Qlik Sense or Power BI is highly desirable. Core Competencies: Strong attention to detail, documentation discipline, and the ability to manage global deadlines. Role Impact Ensures traceable data to support global reporting and assurance. Strengthens the operational foundation of sustainability data systems. Improves process efficiency through system optimization.

Planning Manager Civil Projects Location: Mumbai Experience: 8 10 Years Qualification: Diploma / B.E. in Civil Engineering Employment Type: Full-Time About the Role We are looking for an experienced and detail-oriented Planning Manager to lead the planning and scheduling efforts for our civil engineering projects in Mumbai. The ideal candidate will have a strong background in construction project planning, scheduling, and progress monitoring, with the ability to drive efficiency and ensure timely project delivery. Key Responsibilities Develop, manage, and update comprehensive project schedules using tools like Primavera (P6) or MS Project. Coordinate with project managers, site engineers, contractors, and stakeholders to define project milestones and timelines. Monitor project progress, identify delays or risks, and provide mitigation strategies to ensure project timelines are maintained. Prepare weekly and monthly progress reports, dashboards, and presentations for internal and client reviews. Analyze and track resource utilization, productivity metrics, and cost performance indicators. Ensure alignment of project activities with contract scope, budget, and time constraints. Conduct time impact analysis and prepare extension of time (EOT) claims where required. Lead regular planning and coordination meetings with cross-functional teams to ensure smooth execution. Evaluate subcontractor schedules and integrate them into the overall master schedule. Ensure adherence to all relevant planning standards and reporting protocols. Required Skills & Competencies 8 10 years of experience in project planning and control within the civil engineering or infrastructure sector. Strong command over planning and scheduling software such as Primavera P6, MS Project, and Excel. Excellent understanding of project lifecycle, civil construction methodologies, and resource planning. Strong analytical, problem-solving, and risk management skills. Excellent written and verbal communication abilities for effective coordination with stakeholders. Ability to manage multiple projects and deadlines efficiently. Preferred Attributes Experience in managing planning functions for large-scale infrastructure, commercial, or industrial projects. Familiarity with Earned Value Management (EVM) and construction KPIs. Knowledge of contract management and delay analysis techniques. Be a part of a forward-thinking team that delivers high-impact civil engineering projects. As a Planning Manager, your contribution will be instrumental in ensuring project efficiency, quality, and timely delivery. Apply today and take the next step in your career! Qualification : Diploma / B.E. in Civil Engineering

RCA Lead Experience: 6 9 years Location: Mumbai Team: Customer Success About CoinDCX At CoinDCX, we believe Change Starts Together. Over the past six years, we ve grown from India s first crypto unicorn to a community of over 125 million users. We re on a mission to make Web3 accessible to everyone by creating innovative products that tackle accessibility and security challenges head-on. Join us to be part of a passionate team breaking barriers and building the future of digital finance. Inside CoinDCX s Customer Success Team Our Customer Success team is dedicated to helping users get the most out of their CoinDCX experience. We foster strong relationships, provide timely support, and guide users through their digital finance journeys. If you re passionate about customer satisfaction and operational excellence, this is where your impact begins. Your Role As the RCA Lead, you will be the central owner for structured problem-solving across customer experience, product, and operations. You will lead root cause analysis for critical incidents, drive cross-functional collaboration, and ensure sustainable corrective and preventive actions are implemented to reduce recurring issues. What You ll Own Root Cause Analysis & Problem Solving Lead RCA exercises for major customer-impacting issues, operational failures, and escalations. Build and enforce structured RCA frameworks (5 Whys, Fishbone, FMEA) to ensure consistent problem-solving. Conduct thorough post-incident reviews and publish detailed RCA reports with clear, actionable recommendations. Cross-Functional Collaboration Partner with Product, Tech, Operations, Compliance, and Support teams to address root causes and prevent recurrence. Track and follow up on CAPA (corrective and preventive actions) until full resolution. Ensure accountability for long-term solutions over temporary fixes. Data & Reporting Maintain dashboards tracking recurring issues, escalation trends, and RCA completion metrics. Present RCA insights and systemic risk trends regularly to senior leadership. Quantify the business and customer impact of issues, demonstrating measurable improvements post-fix. Governance & Standards Establish and refine SOPs for incident reporting and RCA processes. Train teams and stakeholders on RCA methodologies and problem-solving best practices. Ensure regulatory and audit compliance with thorough documentation of RCA activities. What You Bring 6 10 years experience in Operations Excellence, Quality, Risk, or Customer Experience, preferably in fintech, crypto, BFSI, or high-scale tech environments. Proven expertise in Root Cause Analysis, CAPA management, and incident governance. Strong analytical skills with the ability to work on large datasets and generate actionable insights. Excellent communication skills to simplify complex issues for leadership and stakeholders. Proficiency with tools like JIRA, Confluence, SQL, Excel, and BI dashboards (Tableau, PowerBI, Looker). Strong stakeholder management and cross-functional collaboration experience. Success Metrics Reduction in repeat issues and escalations. Average time to complete RCA and implement preventive actions. Accuracy and adoption of RCA reports across teams. Leadership satisfaction on visibility and management of systemic risks. You are endlessly curious about Virtual Digital Assets (VDA) and Web3, always staying ahead in this fast-evolving space. You take ownership, relentlessly driving impact and excellence. You embrace a We over Me culture, empowering your team and peers. You thrive on change and innovation, pushing beyond limits and convention. Perks That Empower You Design Your Own Benefit: Customize your perks whether gadgets, travel, or pets, you prioritize what matters most. Unlimited Wellness Leaves: Take time off whenever you need to recharge. Mental Wellness Support: Access health experts, counseling sessions, wellness workshops, and team outings. Bi-Weekly Learning Sessions: Stay sharp and grow with ongoing industry knowledge and skill-building. Join Us If you re ready to lead problem-solving at scale and shape the future of customer experience in Web3 we want to HODL you on our team!

Job Title: Assistant Manager Events Location: Mumbai Type: Full-time About the Role: We re looking for an experienced and creative Assistant Manager Events to join the Converge team at Brookfield Properties. In this role, you ll help shape and deliver memorable experiences for tenant employees across our campuses in India bringing our placemaking strategy to life through innovative, high-impact events. You ll manage the full lifecycle of events, from concept to execution, while collaborating with internal teams, vendors, and partners to ensure seamless delivery. If you're passionate about storytelling through events, thrive in fast-paced environments, and have a flair for both planning and people this role is for you. Key Responsibilities: Plan & Execute: Design and deliver innovative event concepts aligned with Converge s goals and audience. Creative Development: Create compelling communication content mailers, posters, digital creatives, and event branding. End-to-End Management: Oversee all logistics budgeting, vendor coordination, timelines, and on-site execution. Partnerships & Sponsorships: Identify and secure collaborations to enhance events and optimize costs. Reporting & Analysis: Manage pre-event planning, real-time oversight, and detailed post-event reports with actionable insights. Quality & Engagement: Maintain high standards of execution, drive employee participation, and ensure alignment with the brand. Innovation: Constantly explore new formats, technologies, and ideas to elevate the event experience. What We re Looking For: Proven project management skills with the ability to handle multiple events simultaneously. Strong communication and content development abilities. Creative mindset with a passion for crafting engaging experiences. Confident stakeholder and vendor manager with negotiation skills. Ability to work under tight deadlines with sharp attention to detail. Proficiency in MS Office; familiarity with Canva, Adobe Suite, or similar tools is a plus. Key Success Metrics (KPIs): Events delivered on time and within budget. High employee engagement, RSVPs, and participation. Introduction of innovative formats or new event ideas. Value generated through sponsorships/partnerships. Operational efficiency and adherence to SOPs. Qualifications: Experience: 4 5 years in corporate or agency-side event management, preferably with large-scale employee engagement experience. Education: Graduate in Event Management, Marketing, Communications, Hospitality, or related field. Postgraduate diploma/degree is an advantage. This is more than an events role it s an opportunity to create impact at the intersection of community, creativity, and corporate culture. Qualification : Graduate in Event Management, Marketing, Communications, Hospitality, or related field

Assistant Sales Manager Converge Location: Mumbai Employment Type: Full-Time About the Role: We are seeking a results-driven Assistant Sales Manager with a strong background in hospitality and F&B sales, particularly in catering, events, and amenities/services management. The ideal candidate will bring at least 3 years of experience working in hotel sales operations, specifically in banquets, catering, or related F&B areas. Experience in room sales is a plus. This role requires close collaboration with City, Corporate Leadership, and cross-functional teams to ensure smooth sales and operations management of the Training Centre. Core Responsibilities: Profitability and Revenue Management Manage and review annual and monthly budgets for the Training Centre. Monitor budget performance in coordination with internal stakeholders. Develop and implement strategies to drive incremental revenue growth. Sales, Operations & F&B Management Oversee sales operations, daily activities, and F&B services of the Training Centre. Develop and execute sales, operations, and event strategies. Coordinate with Marketing and Technology teams to promote sales and events. Collaborate with City training resources to maintain effective sales systems and upselling procedures. Client Experience & Service Excellence Design and implement sales procedures to ensure consistent service delivery. Work closely with internal teams to facilitate smooth cross-departmental collaboration. Conduct regular client feedback surveys to identify opportunities for product and service improvements. Analyze feedback data to drive continuous performance improvements. Inspire and motivate employees to deliver exceptional customer care with attention to detail. Leadership & Team Development Partner with Corporate and City teams to develop and execute sales and operations strategies. Create and enforce SOPs, KPIs, and metrics that enhance revenue, productivity, and service quality. Drive brand partnerships and alliances to elevate client experience and revenue generation. Lead initiatives that improve team performance, processes, and customer satisfaction. Behavioral Attributes: Self-starter with strong business acumen and commercial insight. Excellent problem-solving and decision-making skills. Clear and persuasive communicator with strong relationship-building abilities. Highly motivated with a focus on achieving results and driving change. Detail-oriented and capable of managing multiple high-priority tasks under pressure. Confident decision-maker with excellent organizational skills. Preferred Qualifications: Bachelor s degree (minimum 3 years); qualifications in hospitality, property, or facilities management are a plus. 3+ years of relevant experience in hospitality sales and operations, preferably leading cross-functional teams. Strong customer service orientation and client relationship management skills. Proven track record of continuous improvement and a progressive mindset. If you are passionate about hospitality sales and delivering outstanding client experiences, apply now to join the Converge team and contribute to shaping exceptional event and training centre services. Qualification : Bachelors degree qualifications in hospitality, property, or facilities management are a plus

Employer Branding & Events Senior Associate Location: Mumbai Experience: 2 4 Years Type: Full-Time About Fynd Fynd is India s largest omnichannel platform and a multi-platform tech company at the cutting edge of retail innovation. We specialize in AI, ML, big data, image editing, and learning technologies enabling over 2,300 brands to manage online/offline sales, inventory, and customer engagement with ease. As a company, we re not just transforming the retail space we re also building a thriving culture that reflects innovation, inclusion, and impact. Role Overview We re looking for a creative and detail-oriented Senior Associate Employer Branding & Events to help bring Fynd s culture to life. This role blends event management, social media storytelling, and vendor operations to shape how people experience and perceive Fynd both inside and out. You ll craft experiences that energize employees, build an authentic online presence, and ensure operational excellence behind every activation. If you love creating engaging moments, managing multiple moving parts, and driving culture through storytelling, we d love to hear from you. Key Responsibilities Event Management & Employee Experience Plan and execute internal events, L&D sessions, workshops, and celebrations. Partner with co-working spaces (e.g., WeWork) for curated monthly activations like flea markets and creative sessions. Handle end-to-end logistics: budgeting, vendor coordination, sourcing, and on-site execution. Gather post-event feedback and amplify moments across internal and external channels. Social Media & Employer Branding Own and execute content strategies for LinkedIn and Instagram (Life at Fynd). Collaborate with designers, freelancers, and team members to create authentic, engaging content. Monitor performance metrics, report monthly insights, and build a vibrant digital employer brand. Actively engage with the online community by responding to comments and DMs. Vendor & Procurement Management Source and manage vendors for merchandise, events, gifting, and activations. Oversee procurement: from POs and quality checks to invoicing and payments. Maintain inventory of company goodies and ensure accurate distribution and stock tracking. Podcast Coordination Fynd Cast Support scheduling, guest coordination, and production logistics for our internal podcast, Behind Closed Doors. Work with editors and freelancers to ensure timely episode rollouts. Track performance analytics and optimize for future content strategies. Internal Communication & Engagement Create new joiner announcements and employee-facing designs using Canva. Plan and support engagement activities to close onboarding cohorts memorably. Assist in the backend coordination of learning and development sessions. Reporting & Presentation Compile event recaps, social media reports, and feedback summaries. Build polished presentation decks to showcase outcomes, insights, and recommendations to leadership. What You ll Need Must-Have Qualifications 2 4 years of hands-on experience in event planning, social media, and vendor management. Bachelor s degree in Marketing, Media & Communication, or related disciplines (preferred). Proficiency in Canva, Google Workspace (Docs, Sheets, Slides), and social scheduling tools like Meta Business Suite or Later. Strong skills in performance analytics and reporting. Excellent communication and stakeholder management abilities. Strong organizational skills, attention to detail, and the ability to juggle multiple priorities. A self-starter mindset with creativity, ownership, and initiative. Nice to Have Experience in podcast production or guest coordination. Exposure to employer branding and employee engagement programs. Familiarity with onboarding or internal communication best practices. Growth We foster a culture of curiosity, creativity, and continuous learning. Flex University: In-house learning opportunities. Learning Wallet: Reimbursement for external courses and certifications. Culture Weekly and quarterly engagement activities. Annual events and celebrations that bring our people together. Wellness Mediclaim coverage for you, your parents, spouse, and kids. Access to licensed therapists to support mental well-being and productivity. Work Culture: We work from our Mumbai office 5 days a week, promoting collaboration, creativity, and a vibrant team environment. If you re ready to shape how people experience work at Fynd this is your stage. Qualification : Bachelors degree in Marketing, Media & Communication, or related disciplines (preferred)

Manager Digital Transformation Location: Mumbai Function: Technology Digital and Data Sciences Employment Type: Full Time Position Objective The role of Manager Digital Transformation involves leading and executing multiple strategic projects to drive business transformation. The ideal candidate will ensure projects are delivered on time, within scope and budget, and with high quality. This role requires strong skills in project management, stakeholder engagement, problem-solving, collaboration, and business analysis. Key Responsibilities Collaborate closely with reporting managers to plan and execute digital transformation initiatives across departments. Manage the end-to-end project lifecycle from concept development to execution, implementation, adoption, and transition to IT. Monitor and report project progress regularly to key stakeholders, ensuring transparency and alignment. Partner with business users to support solution testing and drive post-deployment adoption. Evaluate project outcomes against original objectives and facilitate project closure and handover. Identify opportunities for innovation within existing or upcoming solutions to maximize business value. Maintain documentation of project deliverables, learnings, and quality metrics for continuous improvement. Required Qualifications & Skills Minimum: Bachelor's degree in any discipline. Strong verbal and written communication skills with the ability to interact effectively across technical and non-technical teams. Solid understanding of the Software Development Life Cycle (SDLC). Proven ability to manage multiple projects and coordinate with diverse stakeholders. Certifications in project management (e.g., PMP, PRINCE2) or domain-specific certifications are preferred. Qualification : Bachelor's degree in any discipline

Chief Operating Officer (COO) Fashion/Apparel Location: Mumbai Function: Profit & Loss (P&L) Industry: Retail | Fashion & Lifestyle | D2C | Internet & Start-Ups Employment Type: Full-Time Mandate By: PSS About the Client: PSS has been exclusively mandated to hire a Chief Operating Officer (COO) for a well-established and fast-growing retail conglomerate with a diversified fashion and lifestyle brand portfolio. With a growing footprint across India and select international markets, the group is now looking to transform one of its core fashion brands into a dominant market leader across offline and digital channels. Role Overview: We are seeking a visionary and execution-driven COO with a proven track record of scaling fashion/apparel brands across merchandising, sourcing, product development, marketing, and design. This is a pivotal leadership opportunity for someone who can own and drive the end-to-end P&L, fuel innovation, and build a high-performance omnichannel business. Key Responsibilities: Strategic Leadership & P&L Ownership Own the full P&L responsibility for the brand across both offline (retail) and online (D2C/e-commerce/marketplace) channels. Convert business vision into structured plans with clear metrics and deliverables. Partner with the CEO and Board to steer the brand s long-term growth strategy, operational scalability, and profitability. Merchandising & Category Management Lead the merchandising and assortment strategy across all categories and seasons to ensure trend alignment, inventory efficiency, and gross margin optimization. Build structured seasonal calendars, pricing architecture, and launch strategies in sync with consumer and market insights. Sourcing & Supply Chain Optimization Establish robust, cost-efficient sourcing strategies across India and global markets. Develop scalable vendor partnerships while reducing lead times and improving quality assurance. Product Development & Design Innovation Oversee the full product lifecycle from concept to consumer, ensuring alignment with brand ethos and trend insights. Work closely with design, development, and merchandising teams to launch cutting-edge, consumer-relevant collections. Marketing, Brand & Consumer Experience Lead integrated marketing efforts across digital, retail, influencer, and brand-building campaigns. Align product, pricing, positioning, and storytelling for maximum consumer resonance. Drive customer acquisition, retention, and loyalty programs that strengthen brand affinity. Leadership & Cross-Functional Excellence Build and mentor a cross-functional team spanning design, sourcing, marketing, merchandising, and operations. Instill a culture of agility, innovation, accountability, and excellence. Design systems, workflows, and analytics for efficient omnichannel scaling. Ideal Candidate Profile: Experience: 15+ years in fashion/apparel/retail with a minimum of 3 years in a senior leadership role (COO, BU Head, or equivalent). Domain Expertise: Deep exposure to merchandising, sourcing, design, marketing, and category management within fashion or lifestyle brands. Strong commercial acumen with a clear grasp of P&L drivers, consumer behavior, and pricing strategies. Demonstrated ability to scale a brand across retail and D2C channels with a focus on innovation and efficiency. Proven track record in team leadership, strategic execution, and operational excellence. Be at the forefront of redefining fashion retail for a leading brand with strong backing and market momentum. Work with a visionary leadership team focused on category innovation and growth. Lead transformation in a high-impact role with autonomy and a clear mandate for success. Drive a culture of creativity, speed, and performance in a brand poised for national and global recognition.

Position: Senior Manager Marketing (FRP) Department: Sales and Marketing Location: Mumbai Role Overview: We are looking for a seasoned Senior Manager Marketing to lead the marketing and sales efforts for FRP products such as coils, sheets, and foils. The role involves strategizing business growth, expanding market presence, and driving revenue across multiple sectors including automotive, electrical, packaging, and building & construction. Key Responsibilities: Develop and execute comprehensive marketing and sales strategies for FRP products. Identify and pursue new business opportunities, market segments, and customer bases across diverse industries. Build and nurture strong relationships with OEMs, industrial clients, distributors, and export customers. Conduct detailed market analysis, competitor benchmarking, pricing strategy formulation, and demand forecasting. Lead business development activities in both domestic and export markets. Collaborate with production, quality, R&D, and supply chain teams to ensure product quality, customer satisfaction, and timely deliveries. Drive marketing campaigns, participate in industry trade shows, and boost brand visibility. Monitor sales performance against targets, KPIs, and profitability metrics, making data-driven adjustments as needed. Prepare commercial proposals, negotiate contracts, and oversee timely collections. Provide strategic inputs to product development, packaging innovations, and incorporate market feedback for continuous improvement. Qualifications & Skills: Bachelor s degree in Engineering (preferably Metallurgy, Mechanical, or Industrial Engineering). MBA in Marketing or related discipline. Proven experience in marketing and sales within the FRP or related manufacturing sectors. Strong analytical, negotiation, and communication skills. Ability to lead cross-functional teams and manage multiple stakeholder relationships effectively. Qualification : Bachelors degree in Engineering (preferably Metallurgy, Mechanical, or Industrial Engineering).

Position: Software Test Engineer Location: Mumbai, India About LRN: At LRN, we help over 2,500 organizations including some of the world s most recognized brands navigate complex regulatory environments and build ethical, responsible, and inclusive workplace cultures. As a leading SaaS-based eLearning provider with a global presence across the US, EMEA, APAC, and Latin America, we empower companies to turn their values into measurable business practices that drive performance. About the Role: We re looking for a skilled and motivated Software Test Engineer to join our team. In this role, you will be responsible for designing, executing, and maintaining test plans for custom-developed applications, with a strong focus on automation testing. You will work independently and collaboratively in an Agile environment to ensure our software meets the highest quality standards. Key Responsibilities: Design and execute functional, system, integration, regression, and performance tests Develop and maintain automated test scripts using Selenium (mandatory), Protractor, and Postman Participate in planning, requirement analysis, and test strategy discussions with cross-functional teams Prepare test estimates, schedules, and documentation (test cases, test plans, QA checklists) Collaborate closely with developers and project managers to ensure alignment and quality goals Identify, log, track, and validate defects; perform root cause analysis Own end-to-end quality for assigned applications, proactively resolving testing issues Promote continuous improvement by identifying gaps and implementing automation where possible Provide timely updates and escalations on project status, risks, and blockers Requirements: Bachelor s degree with 4 5 years of software testing experience Minimum 2+ years in automation testing Strong knowledge of SDLC, STLC, and Agile methodologies Hands-on experience with Selenium (mandatory); familiarity with Protractor and Postman Working knowledge of at least one programming language (e.g., Java, Python, or Perl) Experience with SQL and relational databases Excellent written and verbal communication skills Ability to work independently in high-pressure, fast-paced environments Experience in LMS/eLearning domains is a plus Preferred Skills: Deep understanding of web applications and data flow Strong test planning and estimation skills Working knowledge of HTML5 Experience creating reusable automation frameworks Why Join LRN: Be part of a mission-driven company with global impact Collaborate with talented teams building ethical cultures worldwide Grow your career in a fast-paced, values-led SaaS environment LRN is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace for all employees. Qualification : Bachelors degree with 45 years of software testing experience

Position: Management Accountant Location: Mumbai, India (Andheri East and/or Turbhe) Division: Finance Employment Type: Full-Time, Onsite About Blenheim Chalcot Blenheim Chalcot is a leading global venture builder with over 25 years of experience creating and scaling SaaS businesses powered by Generative AI. With 60+ ventures across financial services, education, health, and marketing sectors, our global ecosystem including Scale Space in London, the Rajasthan Royals in Mumbai, and a go-to-market base in Austin provides access to world-class talent, tools, and support to accelerate growth and build market-leading companies. Our Values Honesty and Integrity: Acting with transparency and trustworthiness. Resilience: Staying optimistic and adaptable amid challenges. Teamwork: Collaborating to elevate and support each other. Innovation: Constantly seeking better solutions and improvements. Deliver Results: Committing to quality and meeting promises. Commercial Awareness: Making financially sound decisions and optimizing value. Role Overview The Management Accountant will provide essential management accounting support to senior leadership, ensuring robust financial controls and compliance with company policies. This role is a platform for experienced finance professionals aiming to advance their career by managing key financial processes in a dynamic, high-growth SaaS environment. Key Responsibilities Prepare monthly management accounts including P&L, balance sheet, cash flow statements, and variance analyses within deadlines. Perform monthly revenue recognition and reconcile balance sheet accounts. Accurately report project revenues and support sales pipeline forecasting. Develop financial forecasts, including P&L and working capital, aligning with FP&A standards. Build and maintain financial models focusing on SaaS-specific metrics for forecasting, budgeting, and planning. Conduct in-depth variance analyses and deliver actionable insights to improve financial performance. Support annual budgeting processes with various departments to set challenging, realistic targets. Identify trends, risks, and opportunities from financial data, presenting clear recommendations to stakeholders. Assist with financial evaluations of new initiatives, pricing strategies, and investments. Drive continuous process and reporting improvements using technology. Ensure compliance with local GAAP, VAT, and regulatory requirements. Opportunity Join Blenheim Chalcot to influence the financial strategy of cutting-edge GenAI-enabled tech ventures. Work closely with senior leaders in India and the UK, owning full financial operations while contributing to critical business decisions in a fast-paced, evolving landscape. About You CA/ACCA/CIMA qualified. Minimum 2+ years experience in finance roles, ideally in FP&A or financial business partnering. Experience in SaaS or technology-driven companies preferred. Expert in Excel: advanced formulas, pivot tables, conditional formatting, and financial modelling. Comfortable navigating ambiguity and rapid changes typical of fast-growing SaaS businesses. Excellent stakeholder management and communication skills, able to explain complex financial info clearly. Adaptable, self-motivated, able to work under pressure and meet tight deadlines. Strong analytical mindset, with ability to convert data into meaningful business insights. Good command of professional written and spoken English. Commitment to continuous learning and development. If you re ready to elevate your finance career in an innovative, tech-driven environment, this role offers a unique and exciting opportunity to grow and make an impact. Qualification : CA/ACCA/CIMA qualified.

Position: Data Analyst Location: Mumbai, India Division: Data & Analytics / Marketing About the Role As a Data Analyst within the Blenheim Chalcot portfolio and Oakbrook, you will be crucial in driving data-driven insights for our consumer lending business. You will analyze marketing performance across direct and third-party aggregator channels, helping optimize spend and strategy. Your work will involve building and maintaining dashboards (SQL, Power BI), monitoring campaign and product performance, and ensuring channel efficiency. Key Responsibilities Campaign & Channel Performance Analysis Track and analyze marketing campaigns (paid search, social, email, display, aggregators). Measure key conversion metrics: impressions → clicks → applications → approvals → disbursals. Identify underperforming campaigns/channels and recommend improvements. Aggregator Performance Monitoring Monitor lead volume, quality, and conversion rates from aggregators (e.g., Clear Score, Compare the Market). Benchmark aggregator ROI and provide actionable insights for partner management. Product Performance Tracking Analyze application, approval, and disbursal trends by product type. Segment performance by demographics, channel, and credit risk tiers (prime, near-prime, non-prime). Identify opportunities for product/pricing optimization. Dashboard Development & Reporting Design and maintain interactive dashboards using SQL and Power BI. Ensure data accuracy and real-time performance tracking. Present weekly/monthly reports and insights to marketing, finance, and product teams. Customer Journey & Funnel Analysis Analyze drop-off points in the customer journey. Collaborate with CRO and UX teams to improve application flows. Support A/B testing with data analysis. Marketing Data Governance Ensure campaign tagging and data standards across platforms (GA, CRM, ad networks). Collaborate with data engineering on data quality and pipeline improvements. About You Technical Skills: Advanced SQL skills (complex queries, joins, CTEs) on relational databases (Snowflake, Big Query, Redshift). Proficient in Power BI (dashboard design, KPI visualization, DAX calculations). Strong Excel/Google Sheets skills (pivot tables, VLOOKUP/XLOOKUP, array formulas). Data cleaning and preparation expertise; familiarity with Alteryx or Python/Pandas is a plus. Understanding of UTM tracking, campaign attribution models, and analytics platforms (Google Analytics, Adobe Analytics). Experience with A/B testing and statistical analysis. Familiarity with CRM and marketing platforms (Google Ads, Meta, email/SMS tools). Awareness of GDPR and data governance best practices. Non-Technical Skills: Commercial awareness in lending context (customer acquisition cost, ROI, bad debt rates). Ability to translate data insights for non-technical stakeholders (marketing, finance, compliance). Strong attention to detail and problem-solving mindset. Excellent time management balancing regular reporting and ad-hoc analysis. Curious and proactive in identifying trends and opportunities. Collaborative working style across marketing, product, risk, and data teams. About Blenheim Chalcot & Oakbrook Blenheim Chalcot is a world-leading digital venture builder with over 26 years of experience creating disruptive businesses in FinTech, EdTech, GovTech, and more. Our India team plays a vital role in our success, fostering innovation and entrepreneurship since 2014. Oakbrook, a fast-scaling FinTech venture in our portfolio, leverages advanced analytics and technology to provide personalized consumer lending solutions. We aim to simplify borrowing with fair, data-driven credit access tailored to individual customers. Join the world s leading digital venture builder. Work with a diverse, talented team in a culture of continuous learning and innovation. Opportunity to work on Gen AI-enabled cutting-edge solutions. A fun, open, and cricket-enthusiast environment (home of Rajasthan Royals IPL team!). 24 days annual leave + 10 public holidays. Private medical insurance for you and your family & life insurance coverage. Our Commitment We value diversity and inclusion, fostering a culture where everyone s skills and talents can thrive. We recruit, develop, and promote based on merit and competence, driven by curiosity and collaboration. Join us to make an impact in a data-driven, fast-paced environment.

Principal Engineer Location: Mumbai, India (roles in Andheri East and / or Turbhe) Description We re hiring a Principal Engineer to lead the design and delivery of robust, scalable, and production-grade data systems across a high-growth, multi-venture environment. This is a high-impact leadership role for someone who thrives in hands-on build mode, and who can scale technical delivery without losing speed, quality, or ownership. If this is interesting, we would love to hear from you! About Blenheim Chalcot Blenheim Chalcot India is part of Blenheim Chalcot, a global venture builder headquartered in London. With over 26 years of innovation, we've been at the forefront of creating some of the most groundbreaking GenAI-enabled companies. Our ventures lead the charge in digital disruption across a spectrum of industries, from FinTech to EdTech, GovTech to Media, and beyond. Our global presence spans the US, Europe, and Southeast Asia, with a portfolio that employs over 3,000 individuals, manages assets exceeding 1.8 billion, and boasts total portfolio sales of over 500 million. The role We re hiring Principal Engineers and Lead Engineers to lead the design and delivery of robust, scalable, and production-grade data systems across Blenheim Chalcot portfolio businesses. These are great opportunities for someone who thrives in hands-on build mode, demonstrates high-impact leadership, and who can scale delivery without losing speed, quality, or ownership. As a key member of our Software Engineering team, you will be instrumental in leading, designing, developing, and deploying robust and scalable products. You will work in close collaboration with customers and cross functional teams in Mumbai and London, to deliver product-led delivery and solutions that really make a difference. Behaviours that we look for Rigorous problem-solving and systems thinking. Decomposes complex problems, evaluates multiple approaches, and designs scalable, maintainable architectures. Clean, performant, and secure code. Chooses suitable data structures, writes readable & defensive code, and bakes in performance and security from the start. Test-first and observable engineering. Designs for testability, automates meaningful unit/integration tests, and implements robust logging, metrics, and monitoring. Production and operations excellence. Understands CI/CD, infrastructure and cost drivers, engineers for reliable development, resilience, and fast recovery. Data-driven, outcome-focused decisions. Validates ideas with data, plans for schema evaluation, and aligns features with real user impact. Key responsibilities Successful candidates will take a leading role within our Engineering Centre of Excellence in Mumbai, with day to day responsibilities which will include: Lead and mentor a team of engineers, fostering a culture of collaboration and continuous improvement. Oversee the planning and execution of projects, ensuring alignment with business objectives and timelines. Provide technical guidance and expertise to the team, promoting best practices in engineering. Collaborate with cross-functional teams to understand requirements and deliver effective solutions. Implement and maintain ELT (Extract, Load, Transform) processes using scalable pipelines and data architecture. Ensure data integrity and quality across various data sources. Support data-driven decision-making by providing clean, reliable, and timely data. Design, develop, and maintain the data models used by ML Engineers, Data Analysts and Data Scientists to access data. Conduct exploratory data analysis to uncover patterns and trends. Identify opportunities for process improvement and drive continuous improvement in operations. Stay updated on industry trends, technologies, and best practices in engineering. Opportunity This role offers an excellent platform for experienced engineers to take their career to the next level. You will have the opportunity to make a significant impact on our product roadmap, contribute to scaling our technical capabilities, and work in a dynamic environment that values innovation and continuous learning. About you We are seeking to onboard candidates with a proven track record in engineering, demonstrating strong technical leadership skills and a passion for building high-quality, scalable products. Excellent teamwork, adaptability, and a strategic mindset are essential to being successful in this role. The Ideal Candidate Professional experience in engineering or full-stack software engineering. Proven experience in managing and developing junior engineers. Strong proficiency in one or more programming languages commonly used in engineering, such as Python or Java. Extensive experience with database systems, including SQL and NoSQL databases. In-depth knowledge of cloud data platforms like AWS or Azure (e.g., S3, Redshift, Glue, Data Factory, Azure Synapse, etc.). Experience with CI/CD practices for data solutions. Proven ability to take ownership over outputs and drive complex data projects to completion. Highly adaptable and comfortable working in ambiguous, problem-solving environments. Strong evidence of teamwork and successful cross-functional delivery; including particularly with customers, Product, Marketing, and Sales. Excellent communication, leadership, and collaboration skills. Process We have a rigorous, but streamlined recruitment process, which respects the time of candidates and portfolio companies alike. This process starts with a 15-minute call with a member of our Talent Acquisition team, followed by a meeting with representatives from BC's Engineering Centre of Excellence. Please note that our roles are primarily office based, with modern and well-connected office locations in both Andheri East and Navi Mumbai.

Senior Software Engineer Location: Mumbai, India (roles in Andheri East and / or Turbhe) Description We re hiring Senior Software Engineers to lead the design and delivery of robust, scalable, and production-grade data systems across a high-growth, multi-venture environment. This is a high-impact leadership role for someone who thrives in hands-on build mode, and who can scale technical delivery without losing speed, quality, or ownership. If this is interesting, we would love to hear from you! About Blenheim Chalcot Blenheim Chalcot India is part of Blenheim Chalcot, a global venture builder headquartered in London. With over 26 years of innovation, we've been at the forefront of creating some of the most groundbreaking GenAI-enabled companies. Our ventures lead the charge in digital disruption across a spectrum of industries, from FinTech to EdTech, GovTech to Media, and beyond. Our global presence spans the US, Europe, and Southeast Asia, with a portfolio that employs over 3,000 individuals, manages assets exceeding 1.8 billion, and boasts total portfolio sales of over 500 million. The role We re hiring Senior Software Engineers to build scalable products, tools, and systems across our portfolio companies. This is a high-impact role for someone who thrives in hands-on engineering, writes maintainable code, and is deeply motivated by solving real-world problems with technology. You ll work closely with product and engineering colleagues in both Mumbai and London, driving delivery within a specific business. If you're passionate about engineering craft, product-led development, and delivering systems that scale, we d love to hear from you. Behaviours that we look for Solve problems rigorously, not reactively - breaking them down into tractable elements and considering multiple paths to resolution. Write clean, defensive code with clear structure and minimal complexity. Think about testing and observability early, automating meaningful tests and implementing relevant metrics/logging. Design systems for operations, not just development - considering CI/CD, resilience, cost, and scalability from day one. Use data to guide decisions, validating design impact, performance, and real user outcomes. Key responsibilities Working within our Engineering Centre of Excellence in Mumbai, you can expect to: Build and maintain scalable services, data pipelines, and backend systems. Write readable, efficient code and collaborate closely in code reviews. Automate robust test coverage (unit, integration, and/or contract tests). Implement data models used by analysts and ML teams; ensure schema evolution and data integrity are maintained. Participate in system design sessions and contribute to architectural discussions. Debug production issues across multiple services and layers of the stack. Contribute to CI/CD pipelines and infrastructure-aware development practices. Opportunity This is an excellent opportunity for experienced engineers looking to step up their scope and impact. You ll join a collaborative team with exposure to modern engineering practices, GenAI-enabled systems, and business-critical data products. You'll be part of a global network, shaping real customer outcomes. About you We are seeking to onboard candidates with a proven track record in engineering, demonstrating strong technical leadership skills and a passion for building high-quality, scalable products. Excellent teamwork, adaptability, and a strategic mindset are essential to being successful in this role. The Ideal Candidate We are looking for candidates who bring: Strong proficiency in at least one modern programming language (e.g., Python, Java). Experience with both SQL and NoSQL databases; schema design and query optimisation. Comfort with cloud platforms such as AWS or Azure (e.g., S3, Redshift, Glue, Synapse). Familiarity with CI/CD practices, automated testing, and observability. Knowledge of data structures, algorithms, and their real-world trade-offs. A proactive mindset: ready to take ownership, iterate fast, and learn continuously. Great communication and teamwork skills particularly in cross-functional settings. Process We have a rigorous, but streamlined recruitment process, which respects the time of candidates and portfolio companies alike. This process starts with a 15-minute call with a member of our Talent Acquisition team, followed by a meeting with representatives from BC's Engineering Centre of Excellence. Please note that our roles are primarily office based, with modern and well-connected office locations in both Andheri East and Navi Mumbai.

Job Title: Sales and Lead Generation Specialist Location: Mumbai, Maharashtra, India Job Type: Full-Time Seniority Level: Mid-Level About Elchemy Elchemy is a tech-enabled cross-border specialty chemicals marketplace with a vision to become the world's largest distributor in this rapidly growing sector. The global specialty chemicals market is worth $800B and is forecasted to grow at a CAGR of 5.7%. However, the industry faces significant challenges, such as lack of transparency, excessive lead times, and quality uncertainty. Elchemy is changing the game by leveraging technology to create innovative solutions that address these pain points and drive efficiency in cross-border trade. In just over 20 months, we have scaled our operations across 32+ countries, formed strong partnerships with over 100+ suppliers and customers, and raised $7.5M+ in funding from top-tier investors, including InfoEdge Ventures and Prime Venture Partners. Join a dynamic team of rockstars and help us transform the specialty chemicals industry! Role Overview We are looking for a Sales and Lead Generation Specialist to drive business growth in the US market, specifically focusing on the Personal Care and Flavors & Fragrance industries. The role will be pivotal in generating high-quality leads, building relationships, and contributing to Elchemy's revenue growth. If you're passionate about sales and lead generation, and have a strategic mindset, this is the role for you. Key Responsibilities Lead Generation Strategy Develop and execute targeted lead generation strategies focused on the Personal Care and Flavors & Fragrance industries, ensuring consistent pipeline growth. Cold Calling & Email Campaigns Lead outbound lead generation efforts through cold calling, email marketing, and other forms of outreach to engage potential customers. Market Research Conduct thorough market research to identify new business opportunities and track emerging trends in the US market, staying ahead of the competition. Relationship Building Build and maintain strong relationships with leads, gaining an in-depth understanding of their needs to effectively position Elchemy s solutions. Collaboration with Cross-functional Teams Work closely with the sales, marketing, and other internal teams to ensure lead generation strategies align with global business goals. Pipeline Management Track and manage leads through CRM, providing regular updates on sales pipeline status, revenue forecasts, and conversion metrics. Performance Metrics & Strategy Implementation Set and achieve ambitious lead generation goals, continuously optimizing outreach strategies for maximum lead conversion. Sales & Marketing Strategy Execution Implement sales and marketing strategies aligned with global directives and industry standards to ensure continuous growth and revenue generation. Skills and Qualifications 3+ years of experience in sales and lead generation, with a proven track record in B2B sales. Experience in International Sales in the US market is highly preferred. Excellent verbal communication and presentation skills, with the ability to effectively engage with potential clients. Strong proficiency in Microsoft Excel and PowerPoint to track leads and build presentations. Ability to work in high-energy, fast-paced cross-functional teams, demonstrating an entrepreneurial mindset. Strong business acumen and a good professional network in the industry. Ability to set ambitious goals and thrive in a target-driven environment. Career Growth: Be a part of a rapidly growing company in an exciting, evolving industry. Impactful Work: Drive growth and make a tangible impact in the global specialty chemicals market. Collaborative Culture: Work with a team of industry experts and A-players. Competitive Compensation: Enjoy a competitive salary and benefits package. Dynamic Environment: Thrive in a fast-paced startup culture with the opportunity to innovate. Apply Now and contribute to shaping the future of global specialty chemicals distribution!

Job Title: Project Manager - Internal Audit (IA) Location: Mumbai, India Experience: 5+ Years Summary: We are seeking an experienced Project Manager - Internal Audit to lead and manage internal audit engagements for top-tier clients. This role demands a deep understanding of the internal audit lifecycle, risk-based auditing, regulatory compliance, and audit transformation. You will play a key role in executing audits, engaging with stakeholders, and driving continuous improvement through data-driven audit analytics and technology enablement. Your Future Employer: A rapidly growing consulting and technology services firm delivering transformative solutions across risk, finance, compliance, and operations for global clients. You will work in a high-performance environment that values innovation, collaboration, and professional development. Key Responsibilities: Lead Internal Audit Projects: Manage internal audit engagements end-to-end, from planning to reporting, ensuring alignment with risk-based internal audit methodologies. Audit Design and Execution: Develop audit calendars, define audit scopes, and create customized work programs for different business functions, driving efficiency and effectiveness. Deliver Quality Reports: Produce high-quality audit reports with actionable insights, and drive continuous audit and monitoring practices to ensure organizational compliance. Leverage Technology: Use audit tools like MetricStream and SAP for executing audit procedures and conducting advanced audit analytics. Stakeholder Collaboration: Engage with key stakeholders to communicate audit findings, ensure timely resolution of issues, and ensure compliance with professional standards. Key Requirements: Experience: 5-8 years of experience in internal audit, risk advisory, or consulting, with a strong focus on audit transformation. Expertise: Solid understanding of internal audit setup, delivery, process reviews, and regulatory compliance. Technical Skills: Hands-on experience with tools such as MetricStream and SAP for audit execution and reporting. Project Management: Strong project management skills with a proven ability to engage and manage stakeholders effectively. Certifications: Professional certifications such as CA, CIA, CISA, or CPA preferred, along with in-depth knowledge of IIA standards and ethical practices. What s in it for You: Lead impactful audits for top-tier clients across multiple industries. Be part of a fast-growing, innovation-driven consulting firm with opportunities to shape its future. Gain exposure to the latest tools and practices in audit transformation and regulatory compliance. Fast-track career progression with ample leadership opportunities. Work in a collaborative and dynamic environment that fosters continuous learning and development.

Job Title: Data Collection Transformation Senior Associate Location: Mumbai Experience: Relevant experience in data acquisition, ESG data management, process automation, and data quality. Company: MSCI About MSCI: MSCI is a global leader in decision-support tools and services for the investment community. With over 50 years of expertise in research, data, and technology, we help clients understand key drivers of risk and return, enabling them to build more effective portfolios with enhanced transparency. At MSCI, we foster a culture of innovation, high performance, and inclusion, empowering our people to grow their careers through continuous learning and a wide range of internal mobility opportunities. Your Team: The ESG Data Collection team plays a critical role in acquiring, validating, and maintaining high-quality ESG data that powers MSCI s ESG products. As part of this team, you will work at the forefront of MSCI s ESG transformation agenda, driving projects that enhance data quality, scalability, and automation to meet the evolving ESG landscape and its growing importance in global financial markets. Your Key Responsibilities: Collaborate with internal ESG Research and Technology teams to design and operationalize data collection processes aligned with evolving ESG and Climate frameworks. Work on electronification of ESG policies and principles by converting them into structured, operational data definitions. Develop data collection templates and translate them into implementable data models. Conduct hands-on research and analysis of company disclosures to support scalable data collection solutions. Analyze collected and third-party datasets to detect patterns and trends, enabling development of automated anomaly detection frameworks. Design and implement contextual/thematic QA checks to strengthen data quality controls, leveraging historical data correction patterns. Collaborate with technology teams to build NLP-driven data extraction models (leveraging both traditional methods and LLMs) to automate identification and extraction of relevant ESG facts from disclosures. Help establish and optimize new data collection processes while ensuring seamless integration with existing workflows. Deliver high-quality data aligned with MSCI methodology, service-level agreements, and regulatory requirements. Contribute to creating methodology and SOP documentation, embedding data and content expertise into internal processes. Drive process automation by developing tools and systems for automated data quality diagnostics, reducing manual intervention. Build dashboards and reports to visualize data quality metrics, identify outliers, and provide data-driven recommendations to stakeholders. Partner with internal stakeholders, including downstream teams, Research, and Product teams, to understand data requirements and ensure seamless delivery. What We re Looking For: Strong analytical mindset with a keen attention to detail. Hands-on experience with Python/SQL for data analysis and process automation; exposure to Machine Learning/RPA is a plus. Experience working with visualization tools such as Power BI. Advanced Excel skills, with the ability to manipulate and analyze complex datasets. Self-starter with strong problem-solving abilities, capable of working in unstructured environments. Strong collaboration and communication skills, with comfort working across hierarchies, functions, and geographies. Previous experience in Financial Services, Technology, or Business Analysis, ideally with exposure to ESG data. Basic understanding of financial markets and asset classes; ESG knowledge would be a significant advantage. Preferred Qualifications: Bachelor s or Master s degree in Finance, Economics, Environmental Science, Data Science, Business, or a related field. Certifications in ESG, Sustainable Finance, or Data Analytics are a plus. What We Offer: Transparent compensation and comprehensive benefits tailored to your location. Flexible work options and access to cutting-edge technology. A culture of learning and development, with access to LinkedIn Learning Pro and Learning@MSCI. Clear career progression paths with opportunities for internal mobility and leadership development. A global network of talented colleagues, supported by inclusive Employee Resource Groups like Women in Tech, Climate Action Network, and more. Qualification : Bachelors or Masters degree in Finance, Economics, Environmental Science, Data Science, Business, or a related field.

Position: Analytics Client Service Manager Location: Mumbai Department: Client Coverage Global Client Service Team About the Role We are looking for a seasoned Analytics Client Service Manager to join our Client Coverage team in Mumbai. The Global Client Service team at MSCI consists of experienced financial professionals who provide first-level support to our global client base. This team is responsible for handling a broad range of queries related to methodology, product usage, interpretation, and technical aspects across our analytics and benchmark product suite. The team engages with clients primarily through email and phone and works closely with Sales, Consultants, and internal teams to ensure seamless client engagement and satisfaction. Key Responsibilities Team Leadership and Development Recruit, onboard, and coach team members, equipping them with the skills and product knowledge they need to succeed. Establish clear performance expectations and conduct regular performance evaluations. Foster a culture of collaboration, continuous learning, and positive team dynamics. Client Relationship Management Develop strong, trust-based relationships with clients to understand their evolving needs and business goals. Serve as the escalation point for complex client issues, ensuring swift and effective resolution. Maintain regular communication with clients, providing proactive updates, gathering feedback, and ensuring overall satisfaction. Service Delivery Oversight Manage the delivery of analytics support services, ensuring all client requests are addressed promptly and with the highest quality. Establish and refine standard operating procedures (SOPs) to maintain service consistency. Track and analyze service performance metrics to identify trends, gaps, and areas for improvement. Product Expertise and Knowledge Sharing Ensure the team maintains deep product knowledge, enabling them to confidently advise clients on the optimal use of MSCI s analytics tools. Organize regular training and knowledge-sharing sessions to keep the team up to date. Stay informed on product enhancements and industry trends to ensure the team provides relevant and value-driven support. Reporting and Insights Generate regular performance reports, tracking key service metrics and client satisfaction scores. Provide actionable feedback based on client interactions to internal teams, helping shape product and service improvements. Present insights and strategic recommendations to senior management to continuously enhance the client service function. Strategic Operations and Process Optimization Develop and execute strategic plans aimed at enhancing the client service offering. Identify and implement process improvements to increase efficiency and elevate client experience. Ensure alignment between team objectives, broader MSCI goals, and client needs. Skills and Experience That Drive Success 12+ years of professional experience, including proven experience in client service roles, ideally within analytics or related industries. Excellent English communication skills both written and verbal with the ability to convey complex information clearly and persuasively. Strong presentation and report-writing capabilities. Strong execution skills, with the ability to monitor and manage team performance using reports, dashboards, and other tracking tools. Analytical mindset with strong problem-solving abilities, particularly in numerical analysis using Microsoft Excel. Hands-on experience managing escalations and resolving complex client issues effectively. Demonstrated people management experience, with the ability to lead large teams and oversee service delivery operations. A Bachelor s degree in Finance, Engineering, Mathematics, Statistics, Economics, or a related field. Professional certifications like CFA or FRM are a plus. About MSCI At MSCI, our mission is to power better investment decisions. With over 50 years of expertise in research, data, and technology, we provide critical decision-support tools to the global investment community. Our innovative, research-enhanced solutions empower clients to understand risk, optimize performance, and build better portfolios. Competitive compensation packages and comprehensive benefits designed to support your financial security, health, and well-being. Flexible work options, advanced technology, and collaborative office environments. A culture that encourages innovation, accountability, and experimentation. A global community of talented colleagues who inspire, support, and collaborate to drive innovation and deliver client value. A structured Global Orientation Program, along with continuous access to learning platforms like Learning@MSCI and LinkedIn Learning Pro, plus tailored development opportunities. Multi-directional career paths, offering both vertical growth and lateral opportunities within MSCI. A commitment to diversity, equity, and inclusion, championed through our Employee Resource Groups including All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and the Women s Leadership Forum. At MSCI, you will join a team of curious, innovative, and entrepreneurial minds who are passionate about driving meaningful change in the investment industry. This is where you can push boundaries, challenge yourself, and exceed expectations for yourself, our clients, and our industry. Qualification : A Bachelors degree in Finance, Engineering, Mathematics, Statistics, Economics, or a related field. Professional certifications like CFA or FRM are a plus.