Quality Service Jobs in Bengaluru

General Manager Healthcare RCM Operations Job Category: Management Location: Bangalore Job Overview We are seeking an experienced General Manager Healthcare RCM Operations to lead end-to-end Revenue Cycle Management (RCM) operations across multiple clients. This leadership role is responsible for strategic planning, operational excellence, client management, team leadership, compliance, and financial performance, ensuring efficiency, accuracy, and client satisfaction in all RCM functions. Key Responsibilities Strategic Leadership Drive strategy, planning, and execution across all RCM functions including patient access, billing, coding, charge capture, claims processing, payment posting, AR follow-up, and denial management. Develop and implement initiatives to improve collections, reduce denials, and optimize cash flow. Align operational strategies with client expectations, regulatory compliance, and industry best practices. Operational Excellence Oversee large-scale RCM operations across multiple clients/accounts. Monitor key performance indicators (AR days, clean claim rate, denial rate, net collection rate, etc.) and drive continuous improvement. Implement process automation and digital transformation initiatives to enhance operational efficiency. Client & Stakeholder Management Serve as the primary point of contact for client leadership. Build strong client partnerships, ensuring SLAs, TATs, and quality standards are consistently met or exceeded. Manage escalations and drive resolutions with a client-focused approach. Team Leadership Lead, mentor, and inspire a large team of managers, SMEs, and associates across functions. Hire, train, and develop leadership talent to ensure a strong succession pipeline. Promote employee engagement, retention, and a performance-driven culture. Compliance & Quality Ensure strict adherence to HIPAA, CMS guidelines, and client-specific compliance requirements. Establish and maintain robust internal controls and audit processes. Collaborate with Quality and Training teams to maintain high accuracy and performance standards. Financial Management Own the P&L for assigned accounts and operations. Drive cost optimization initiatives without compromising service quality. Provide accurate financial forecasts, budgets, and performance reports to leadership. Key Skills & Competencies Deep expertise in US healthcare RCM (front-end to back-end). Strong knowledge of payer rules, coding guidelines, and HIPAA compliance. Proven experience in managing large-scale operations (250+ FTEs). Client-facing leadership with the ability to build CXO-level relationships. Data-driven decision-making with strong analytical and problem-solving skills. Experience driving digital transformation and automation (RPA, AI in RCM). Excellent communication, negotiation, and stakeholder management capabilities. Success Metrics Improvement in collections and AR performance. Reduction in denials and operational errors. Achievement of SLA and client satisfaction targets. Strong employee retention and a robust leadership pipeline. Profitability and cost optimization in line with business objectives.

Service Delivery Executive Department: Unitary Service Location: Bengaluru Job Purpose The Service Delivery Executive is responsible for ensuring high-quality service delivery and achieving revenue targets through effective management of service operations and channel partners. This role focuses on preventive maintenance, complaint resolution, and maintaining a high Customer Satisfaction Index (CSI). Key Responsibilities Complaint Management: Monitor open service complaints and ensure timely closure according to SLAs. Revenue Generation: Achieve financial targets through AMC, spare parts sales, and specialized service offerings. Quality Assurance: Adhere to preventive maintenance schedules and conduct regular service quality audits. Data Management: Maintain accurate customer information and end-user data within the internal systems. Customer Engagement: Drive proactive engagement to resolve concerns and improve the Customer Satisfaction Index (CSI). Partner Operations: Manage invoice processing, defective spare returns, and warranty claims from channel partners. Market Feedback: Collect and report competitor insights and market trends to HQ. Process Implementation: Ensure all channel partners adhere to standard systems and processes for smooth operations. Key Skills & Competencies Strong knowledge of UCPG products and service offerings. Technical expertise in service operations and channel management. Proficiency in vendor and dealer management. Strong negotiation, presentation, and interpersonal skills. Qualifications & Experience Education: Diploma or B.E. in a relevant discipline. Experience: 3 8 years in Service Delivery, Customer Support, or related roles. Qualification : Diploma or B.E. in a relevant discipline

After Sales Engineer Location: Bangalore Department: Service & Support Role Summary Fracktal Works is seeking a committed and technically skilled After Sales Engineer to join our support team in Bangalore. This role is crucial in delivering a high-quality post-sales experience through equipment servicing, preventive maintenance, troubleshooting, and customer interaction. Candidates should have a solid understanding of electromechanical systems and be comfortable working hands-on in dynamic environments. Education & Experience Education: ITI or Diploma in Electrical, Electronics, or Mechanical Engineering Experience: 1 3 years in servicing 2D/3D printers, SPM machines, or similar electromechanical systems Key Responsibilities Perform installation, repair, servicing, and preventive maintenance of 3D printers and related electromechanical equipment. Troubleshoot and resolve basic electrical, electronic, and mechanical issues in the field or remotely. Maintain and update service documentation, reports, and customer records. Use basic 3D modeling tools such as AutoCAD or Fusion 360 for component understanding and communication. Build and maintain positive customer relationships to ensure high satisfaction and repeat business. Manage service tickets and turnaround times using tools like Zoho Desk. Be willing to travel for on-site customer support across locations. Coordinate with internal teams for spare parts, technical escalation, and service planning. Ensure proper communication with customers regarding service status, preventive maintenance schedules, and equipment health. Required Skills & Qualifications Proven experience working with electromechanical systems (preferably in 2D/3D printing or SPM equipment). Basic knowledge of electrical and electronic systems, and mechanical components. Strong troubleshooting skills and a methodical approach to diagnosing issues. Familiarity with CAD software like AutoCAD or Fusion 360. Good verbal and written communication skills. Ability to manage tasks independently, handle customer interactions professionally, and maintain service quality standards. At Fracktal Works, you ll be part of a fast-growing company at the forefront of 3D printing technology. As an After Sales Engineer, you ll play a key role in ensuring our customers receive outstanding support and performance from our products, helping drive long-term satisfaction and trust. Qualification : Diploma in Electrical, Electronics, or Mechanical Engineering

Position: Associate - Customer Success Employment Type: Full Time Department: Customer Success Location: Bengaluru About the Role: As an Associate in Customer Success, you will be the frontline point of contact, resolving customer queries promptly and ensuring an exceptional customer experience. You will manage inquiries via email, chat, and phone, adhering to company guidelines and SLAs to deliver timely and effective solutions. Key Responsibilities: Address and resolve customer queries across multiple channels (email, chat, phone) promptly and professionally. Maintain high standards of customer service to build trust and ensure satisfaction. Collaborate with business and internal teams to resolve complex issues and provide timely updates. Utilize available tools and resources to efficiently troubleshoot and resolve customer concerns. Stay informed about industry trends to continuously improve support processes. Develop strong relationships with customers and internal stakeholders to facilitate seamless communication and issue resolution. Analyze customer feedback to identify improvement opportunities and drive enhancements in service quality. Provide regular reports and insights on customer support metrics to senior management. What You ll Bring: 2-5 years of experience in customer support, preferably in fintech, email/chat processes, or escalation management (including L2 escalations). Strong verbal and written communication skills. Excellent problem-solving and analytical abilities to handle complex customer issues. Interpersonal skills to build trust and collaborate effectively across teams. Ability to work independently in a fast-paced environment while managing multiple priorities. Solid understanding of customer support industry dynamics and business acumen. Proficiency with customer support software and tools. Effective time management skills to meet SLAs and business goals. Preferred Qualifications: Experience within the FinTech sector or related background, with knowledge of fintech operations and solutions.

Job Title: DevOps + Tester Location: Bangalore, India Experience: 4 5 years Industry: IT Services Job Type: Full-time Role Overview This hybrid DevOps + QA role focuses on: Ensuring mobile application performance and reliability. Driving automation, CI/CD, and continuous improvement. Designing and executing automated test scripts and performing integration, regression, and performance testing. Supporting innovation and scalable software deployment in alignment with Rakuten s standards. You ll collaborate closely with development, QA, and operations teams, while improving infrastructure and testing frameworks. Key Skills & Tools CI/CD Tools: Jenkins, Bamboo, Docker Testing: Automation, Integration, Regression, Performance Testing Cloud Platforms: AWS, Azure, GCP Salesforce Ecosystem: 1 2 years hands-on experience preferred API Integration: Including legacy systems Test Scripting Tools: Open-source or commercial frameworks Solid grasp of software architecture, high availability, and transaction-intensive systems Responsibilities Monitor and optimize app performance Develop and maintain automated test scripts Execute integration and regression testing Conduct performance tests during pipeline integration Collaborate across DevOps, development, and QA teams Maintain detailed test documentation Conduct unit tests, code reviews, and QA validations Ensure service quality and customer satisfaction Education & Qualifications Bachelor s degree in CS, IT, Engineering, or related field (required) MBA or advanced degree (preferred) Salesforce Admin or PD certification (preferred) Ideal Candidate Traits Strong DevOps + Testing blend with cloud experience Effective communication with technical and non-technical teams Strategic thinker with planning skills Thrives in fast-paced environments, managing multiple priorities Interview Process 2 Technical Rounds Qualification : Bachelors degree in CS, IT, Engineering, or related field (required)

Job Title: Application Support and Database Administrator Location: Bengaluru, India Experience: 3 6 Years Service Line: Cloud & Infrastructure Services Educational Qualifications: Master of Engineering, B.E., B.Tech, B.Sc Role Overview: Join our Infosys delivery team as an Application Support and Database Administrator where you will play a vital role in ensuring the smooth design, development, validation, and ongoing support of enterprise applications and databases. Your efforts will directly contribute to delivering superior service quality and client satisfaction in a dynamic technology environment. Key Responsibilities: Collaborate with clients and internal teams to gather detailed requirements and translate them into technical system specifications. Lead and participate in project estimations to provide accurate input on effort and resource requirements to Technology Leads and Project Managers. Support design, development, and validation activities to ensure the reliability and efficiency of applications and database systems. Monitor, troubleshoot, and maintain application and database performance, ensuring minimal downtime and rapid issue resolution. Contribute to continuous improvement initiatives, optimizing systems and processes to support digital transformation journeys. Who You Are: A proactive professional with a strong understanding of application support and database administration best practices. Skilled at working collaboratively across teams with excellent communication and problem-solving skills. Passionate about leveraging technology to drive business value and client satisfaction. Qualification : Master of Engineering, B.E., B.Tech, B.Sc

Job Title: Technical Support Engineer I / II Location: Bengaluru, India Job Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch cutting-edge financial products. Founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform, Tachyon, is the world s first cloud-native, fully API-enabled processing stack. It brings together issuing, processing, lending, fraud and risk, core banking, and more into a unified offering. With over 20 million cards issued globally and trusted by some of the largest banks and fintechs, Zeta is redefining the banking infrastructure landscape. Backed by SoftBank, Mastercard, and other marquee investors, Zeta is valued at $1.5 billion and employs over 1700 professionals, with more than 70% in R&D. About the Role As a Technical Support Engineer I/II at Zeta, you ll be part of the Banking Technology Support team, responsible for troubleshooting, resolving, and escalating issues related to Zeta Tachyon a platform with 100+ APIs, multiple customer-facing interfaces, and extensive enterprise-grade infrastructure. This role offers the opportunity to work with high-performing engineering and product teams, support enterprise clients, and grow your career in the B2B SaaS + Fintech space. Responsibilities Customer Support: Provide first-level technical support to clients, resolving issues efficiently and maintaining high customer satisfaction. Incident Management: Monitor incoming support tickets, emails, and calls. Prioritize and manage based on urgency and business impact. Troubleshooting: Diagnose basic technical issues with banking systems, apps, or APIs using internal tools and knowledge bases. Documentation: Contribute to knowledge base articles, FAQs, and process documents to enhance self-service and internal efficiency. Escalation Handling: Escalate complex issues to L2/L3 teams with thorough documentation and coordinate for resolution. Collaboration: Work cross-functionally with engineers, business analysts, and system admins to resolve customer concerns. Compliance & Security: Ensure adherence to security, privacy, and regulatory standards when handling sensitive customer data. Required Skills & Competencies Strong problem-solving and debugging abilities. Excellent written and verbal communication skills; able to explain technical concepts to non-technical users. Customer-centric mindset with a focus on delivering prompt, quality service. Comfortable working in fast-paced, multi-tasking environments. Familiarity with: JIRA Postman Kibana, Grafana, Splunk (must-have) Exposure to ticketing systems and knowledge base platforms is a plus. Willingness to learn new tools and technologies in banking and payments. Experience & Qualifications Bachelor's degree in Computer Science, IT, or related engineering fields. 2.6+ years of overall experience in technical support roles within enterprise or banking technologies. At least 1 year of hands-on experience supporting enterprise-grade software products or platforms. Prior experience in the banking/payments/fintech domain is an advantage. Be part of one of the most innovative fintech platforms globally. Opportunity to work closely with industry leaders and high-growth enterprise clients. A culture of growth, learning, and empowerment. Equal Opportunity Employer Zeta is an equal opportunity employer committed to diversity and inclusion. We celebrate differences and are proud of our inclusive culture. Candidates from all backgrounds are encouraged to apply. Qualification : Bachelor's degree in Computer Science, IT, or related engineering fields.

Customer Experience Manager II (EST Shift Bangalore, India) Location: Bangalore, India Work Shift: EST (5:30 PM IST 2:30 AM IST) Job Type: Full-Time | Customer Support | Cloud Technology Job Overview We are looking for a highly motivated and experienced Customer Experience Manager II to join our dynamic Customer Support team. In this role, you will be responsible for managing strategic enterprise accounts, ensuring superior customer satisfaction, and driving proactive customer success strategies. You will serve as the primary point of contact (POC) for customer escalations, technical issues, and account health, while ensuring Rubrik delivers a world-class customer experience in the cloud data management space. Key Responsibilities Build strong relationships with key customer stakeholders and deliver a seamless support experience. Act as the escalation owner and trusted advisor for complex technical and service-related issues. Train customers on how to engage with Rubrik s support portal, submit tickets, and track issues effectively. Utilize Salesforce CRM to monitor account health and detect patterns that may lead to service disruptions. Proactively identify risks and initiate actions to drive customer retention and account stability. Collaborate with cross-functional teams including Engineering, Technical Support, and Sales Engineering. Create and deliver Root Cause Analysis (RCA) documentation and customer-facing status updates. Work closely with internal teams to ensure timely issue resolution and a proactive support approach. Lead project management activities during critical incidents and escalations. Deliver weekly performance and progress reports to internal stakeholders and customer teams. Qualifications and Skills Minimum 8 years of experience in customer experience management, technical support leadership, or enterprise account management roles. Proficiency with CRM platforms, especially Salesforce. Strong communication skills with the ability to deliver clear written documentation and customer updates. Hands-on technical knowledge in: Networking protocols Data storage systems Backup and disaster recovery solutions Cloud platforms (e.g., AWS S3, Microsoft Azure) Hypervisors (VMware, Hyper-V) Experience managing virtual cross-functional teams in a high-pressure environment. Proven ability to handle customer escalations and implement preventive measures. Familiarity with storage vendor ecosystems and best practices in enterprise IT environments. Bachelor s degree in Computer Science, IT, Business, or related field (Advanced degree is a plus). Willingness to travel for client engagements and team collaboration as needed. Preferred Competencies Background in cloud computing, SaaS support, or data protection technologies. Certifications in project management or cloud platforms (e.g., AWS, Azure). Ability to lead with a customer-first mindset and ensure customer loyalty through proactive engagement. Join Rubrik and be part of a company at the forefront of cloud data security, backup solutions, and customer-centric innovation. You ll work with leading technologies, support high-value enterprise clients, and help shape the future of data management in the cloud.

IT Workforce Enablement Lead Location: Bengaluru, India Company: Chevron Experience: 7-10 Years Position Overview The IT Workforce Enablement Lead will lead a team delivering essential IT services such as Service Desk, desktop support, printers, and A/V systems to support business operations. This role ensures high service quality, team development, and collaboration with internal and external stakeholders. Key Responsibilities Lead and manage day-to-day IT service operations (Service Desk, A/V, desktop support, printers). Plan and manage IT service changes to align with business requirements. Act as escalation point for operational incidents and service issues. Collaborate with GCC stakeholders and managed service partners. Support events, virtual town halls, and after-hours program coordination. Manage the purchasing and technical inventory, ensuring compliance with security specifications. Provide leadership and technical guidance to the team, assigning tasks and setting goals. Maintain customer satisfaction by designing and implementing feedback surveys and resolving issues. Key Skills & Qualifications Bachelor's degree in Computer Science, Management Information Systems, or a related field. 7-10 years of IT service support experience in an enterprise environment (+500 users). At least 2 years in a leadership role within IT service delivery. Experience supporting MS Windows, Azure, and enterprise IT services (desktop, printers, A/V systems). Preferred Qualifications Certifications: CISSP, Azure Fundamentals (AZ-900). Experience with GCC or large company IT infrastructure setups. Benefits Competitive salary and benefits package Health, dental, and vision insurance Retirement savings plan Paid time off, including vacation and sick leave Work-life balance with flexible hours Apply Now If you're ready to lead and enhance Chevron's IT workforce enablement services, apply today to join our team! Equal Opportunity Statement Chevron is an equal opportunity employer, committed to diversity and inclusion in the workplace. Qualification : Bachelor's degree in Computer Science, Management Information Systems, or a related field.

Job Title: Software Engineer Location: Bengaluru, India Company: Google Minimum Qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree. 2 years of experience with data structures or algorithms. Preferred Qualifications: Master's degree or PhD in Computer Science or related technical fields. Experience developing accessible technologies that meet diverse user needs. About the Job: Google's software engineers develop next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design, and mobile; the list goes on and continues to grow every day. As a software engineer, you will work on a specific project critical to Google s needs, with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, to display leadership qualities, and to be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. Google Cloud Overview: Google Cloud accelerates every organization s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google s cutting-edge technology and tools to help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities: Write product or system development code, focusing on building scalable and efficient systems. Participate in, or lead design reviews with peers and stakeholders to decide on the most appropriate technologies for the task. Review code developed by other developers and provide feedback to ensure best practices, such as: Style guidelines Code accuracy Testability Efficiency Contribute to existing documentation or educational content, and adapt it based on product or program updates and user feedback. Triage product or system issues and debug/track/resolve them by analyzing the sources of issues and understanding their impact on hardware, network, or service operations and quality. Qualification : Master's degree or PhD in Computer Science or related technical fields.

Job Title: Senior Networking Developer (System/Protocol Level) Location: Bangalore Experience: 6+ Years Job Overview We are seeking an experienced Senior Networking Developer with deep expertise in developing, optimizing, and troubleshooting high-performance networking systems and protocol stacks. In this role, you will be responsible for designing, implementing, and maintaining network solutions at both the system and protocol levels, focusing on high efficiency and performance in modern networking environments. Key Responsibilities Networking Protocol & System Development: Design and implement networking protocols at the system level, ensuring efficient, high-performance networking solutions. Protocol Stack Development: Work with L2/L3 protocols (Ethernet, ARP, IP, ICMP) and L4 protocols (TCP, UDP), enhancing their implementation and performance. Advanced Networking: Leverage your knowledge of advanced networking concepts such as Quality of Service (QoS), load balancing, and multicast to improve network performance and scalability. Linux Networking Subsystems: Contribute to the optimization and development of Linux networking subsystems like netfilter, iptables, and eBPF. Kernel-Level Development: Work on kernel-level networking stack optimization, focusing on high-performance and low-latency solutions. Troubleshooting & Debugging: Use network diagnostic tools (Wireshark, tcpdump, strace, gdb) to troubleshoot and resolve issues at all OSI layers, ensuring network reliability and performance. Collaboration: Collaborate with cross-functional teams to address complex networking challenges and implement solutions that meet business and technical objectives. Required Skills & Qualifications Technical Expertise: Strong experience in networking protocol or system-level development. Proficiency in C or C++ for low-level systems programming and optimization. In-depth knowledge of networking protocols, including L2/L3 (Ethernet, ARP, IP, ICMP) and L4 (TCP, UDP). Familiarity with advanced networking concepts such as QoS, load balancing, and multicast. System-Level Knowledge: Experience with Linux networking subsystems, such as netfilter, iptables, and eBPF. Hands-on experience in kernel-level networking stack development and optimization. Debugging & Analysis: Expertise with network diagnostics tools like Wireshark, tcpdump, strace, and gdb. Strong troubleshooting skills at all OSI layers. Preferred Skills High-Performance Networking: Experience with high-performance networking technologies to enhance scalability and network throughput. Programmable Network Devices: Experience working with programmable network devices and integrating them into modern network architectures. SDN (Software-Defined Networking): Familiarity with SDN controllers and protocols like OpenFlow, and their integration in modern networking solutions. As a Senior Networking Developer, you will be at the heart of building cutting-edge networking solutions, contributing to high-performance network infrastructures. This role offers the opportunity to work with the latest networking technologies in a dynamic and collaborative environment. If you're passionate about networking and system-level programming, we encourage you to apply.

Company Overview: At ABB, we are committed to addressing global challenges and creating sustainable solutions. Our core values of care, courage, curiosity, and collaboration drive us to innovate, while our focus on diversity, inclusion, and equal opportunities ensures a dynamic and inclusive work environment where everyone can thrive. Role Summary: We are scaling RUN Services, and we need a hands-on Operations Manager with deep technical expertise to ensure the operational stability, performance, and compliance of our applications. In this role, you will be responsible for managing key applications, ensuring service uptime and performance optimization, and maintaining security and compliance. You will also drive continuous improvement in IT operations and collaborate with global teams to solve complex technical challenges. Key Responsibilities: Operational Management: Own and manage the operational execution of key applications, ensuring 99.9% uptime and service stability. Technical Expertise & Troubleshooting: Act as the go-to technical expert for diagnosing, troubleshooting, and resolving infrastructure and application issues. Performance Optimization: Optimize system performance by proactively identifying inefficiencies and implementing solutions to improve service quality. Compliance & ITIL Processes: Ensure compliance with ITIL processes, security standards, and corporate policies across all applications. Vendor Management & SLA Definition: Collaborate with vendors to define Service Level Agreements (SLAs), monitor service quality, and manage technical escalations. Process Automation: Automate and enhance operational processes to improve the efficiency, resilience, and scalability of RUN Services. Onboarding of Applications: Support the onboarding of applications, ensuring seamless transitions into RUN Services. KPI Monitoring & Reporting: Monitor and analyze Key Performance Indicators (KPIs), providing insights and recommendations to improve service quality and meet business objectives. Qualifications & Requirements: Experience: 3-5 years of hands-on experience in IT operations, managing enterprise applications and infrastructure in dynamic environments. Technical Expertise: Strong knowledge of cloud platforms (Azure/AWS), Linux/Windows systems, networking, and databases. Proficiency in using automation tools, CI/CD pipelines, and monitoring solutions. ITIL Knowledge: Strong understanding and experience in ITIL frameworks and service operations, especially in Incident, Problem, and Change Management. Troubleshooting & Problem Solving: Proven track record in diagnosing, troubleshooting, and resolving complex IT incidents and performance issues. Certifications (Preferred): Certifications in cloud technologies (Azure/AWS), ITIL, or infrastructure-related credentials are a plus. Scripting & Automation Skills: Advanced skills in scripting, automation, and monitoring to drive operational excellence and process improvements. Communication Skills: Strong written and verbal communication skills in English, with the ability to work effectively with global teams and stakeholders. High-Pressure Performance: Ability to thrive in high-pressure environments, managing multiple priorities while maintaining service excellence. At ABB, we value collaboration, creativity, and sustainable solutions. As an Operations Manager in Run Services, you will play a crucial role in driving operational excellence, ensuring application performance, and continuously improving our IT service delivery. Join a global team of forward-thinking professionals, and contribute to shaping the future of IT operations at ABB.

Senior/Customer Success Executive (Ads Management) About the Role: Senior/Customer Success Executive (Ads Management) As a Customer Success Executive (Ads Management), you will work towards enhancing the customer experience throughout their journey of our product usage. This will need you to deep dive into the customer business and the software and help the customers with various insights and the right moment and enhance their product usage experience at the same time work with the product team to define various features. Communicate effectively with both internal and external senior-level management to understand customer needs. This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships. This role will be based out of Bengaluru, KA. Responsibilities Help our customers automate their digital ad activations using our Universal Ads Manager (across Social, Search, Video and Display) Leverage audience intelligence from our platform to help targeting precision in campaigns Leverage full funnel insights from our platform and help optimize campaigns Build lasting relationships with key customers and agency partners based on product advertising and service quality. Analysing and sharing reports to clients based on campaign performance. Requirements 3 6 years of experience in digital media planning and operations An understanding of campaign setup on popular platforms like Facebook, Google Ads and DV360 Strong data and analytical skills Experience in campaign management, analytics and ad serving technologies Experience in audience solutions like DMP/CDP We understand that not all applicants will have skills that match the exact job description. We value diverse experiences in the relevant industry and encourage everyone who meets the required qualifications to apply. If you lack the desired experience, but do have theknowledge and confidence to leave a mark, go ahead and apply. Experience 3 6 years of Relevant Experience Additional Notes At Shopalyst, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Power the Future with Us! SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with over 5,000 employees, offices in 34 countries, and millions of products installed in 133+ countries. Our diverse product offering includes intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and maintaining a relentless focus on innovation, we aim to create a world where clean, green energy from the sun powers homes, businesses, and communities everywhere. Join Us as a Japanese-Speaking Customer Service Specialist! We are expanding our Global Technical Center and looking for a talented individual to provide innovative solutions for the Japanese international market. This is your chance to become an expert in SolarEdge products and the solar energy industry. Location: Brand-new offices with a collaborative environment, transportation, meals, and a competitive compensation package. Work Hours: Japan Standard Time Language Requirement: Japanese Proficiency (JLPT N2/N3) Customer Support: Answer inbound chats, emails, and cases from customers and contractors promptly and professionally. Troubleshooting: Assist with diagnosing and resolving grid-tie solar inverter issues using product schematics, knowledge bases, and technical documentation. Operations Coordination: Validate authorization to release replacement parts as needed. Knowledge Management: Update the internal knowledge database with new troubleshooting solutions. Database Management: Maintain customer monitoring databases and create system layouts upon request. Documentation: Record all interactions and activities in the ticketing system and software platforms. Collaboration: Work closely with peers, managers, and operations teams to enhance service quality. Job Requirements 1-3 years of experience in customer service, technical helpline, or remote support. Technical or engineering qualification (preferred in Electrical/Electronics). Basic understanding of IP network technology. Experience with solar electric products is a plus. Exceptional listening and questioning skills. Strong written and spoken English communication skills. Ability to multitask in a fast-paced environment. Prior experience working in an international organization (preferred). Ability to work in a continuous shift model. Excellent interpersonal and problem-solving skills. Japanese language proficiency (JLPT N2/N3) Read, Write, and Speak. Exciting career growth in the renewable energy sector. Competitive salary and benefits package. Diverse and inclusive workplace. Regular training and upskilling programs. Meal and transportation allowances. At SolarEdge, we recognize that our success comes from the talented and diverse workforce that drives innovation. We are committed to hiring and retaining top talent to ensure continuous business growth and performance. Join us and be part of the clean energy revolution!

Job Title: HR Service Delivery Analyst Skill Required: Employee Service - HR Delivery Strategy Experience: 3 to 5 Years Location: Bengaluru Education: Any Graduation About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000+ professionals deliver on the promise of technology and human ingenuity every day, serving clients in 120+ countries. About the Role As an HR Service Delivery Analyst, you will be part of the Human Resources Shared Services (HRSS) team, supporting lateral recruitment for Accenture s Operations entity. You will play a crucial role in building strategies for demand fulfillment and improving HRSS service delivery efficiency. This role involves working closely with regional recruitment teams to design, develop, and implement HR Delivery Strategy, ensuring a seamless end-to-end employee experience across the employee lifecycle. Key Responsibilities Analyze and solve lower-complexity HR delivery problems. Collaborate with peers within Accenture, with limited exposure to clients or Accenture management. Work on HR Operations processes, including recruitment, workforce administration (WFA), benefits, payroll, leaves of absence (LOA), exit management, and more. Ensure effective coordination and execution of HR activities. Support non-commercial aspects of outsourcing agreements, maintaining service standards for quality, efficiency, and productivity. Receive moderate-level instructions for daily tasks and detailed instructions for new assignments. Work as an individual contributor with a focused scope of work. May be required to work in rotational shifts. HR Process Design expertise. Adaptability and flexibility to work in a dynamic environment. Ability to perform under pressure. Problem-solving skills to address HR service challenges. Be part of a high-impact HR team that shapes Accenture s talent strategy. Gain exposure to HR operations and delivery strategy at a global scale. Work in a collaborative and fast-paced environment with career growth opportunities. Location: Bengaluru Qualification : Any Graduation

About RARE RARE is a premium personal assistant service designed to simplify life for busy professionals by saving them time, money, and effort. We offer a comprehensive range of personalized services, including: Travel Assistance: From flight bookings and visa support to tailored itineraries and exclusive accommodations. Dining Services: Securing reservations at top restaurants, organizing private dining experiences, and curating special occasion menus. Gifting Solutions: Thoughtful gifting support, from sourcing unique items to personalized packaging and delivery. Mobility Coordination: Arranging chauffeurs, vehicle rentals, and transport solutions. Event Planning and Wellness: Assisting with event management, wellness services, and daily errands for seamless lifestyle support. By handling daily tasks and taking care of the details, RARE empowers customers to focus on what matters most be it work, family, or personal goals. Our commitment to efficiency, reliability, and personalization ensures that customers can live smarter, achieve more, and reclaim their time. Role Responsibilities Tracking Maintain a list of uncompleted customer requests. Track issues, complaints, and unfulfilled requests identified by agents, AI, or through manual sample testing. Ensure timely closure of each tracked request. Escalation Handle complaints and escalations with corrective actions and reactive training. Recommend proactive system improvements and SOPs to enhance request completion rates and customer experience. Provide regular QA feedback to front-end agents and back-end experts. Training Deliver regular training sessions to agents. Continuously upgrade training processes using customer feedback to improve service quality. Supervision Review the performance of assigned front-end agents and provide constructive feedback. Collaborate with the concierge lead to share performance insights and suggestions for improvement. Background Requirements 5 6 years of experience in Quality Assurance roles within customer service or operational environments. Proven experience in conducting training and process audits. Familiarity with high-net-worth individuals (HNI) and the quality standards expected for personalized services. Key Result Areas (KRAs) Ensure timely closure of unfulfilled requests. Resolve complaints and escalations with corrective actions and training. Improve customer satisfaction at the request level. Recommend and implement process and SOP improvements. Provide continuous feedback and training to agents. Key Performance Indicators (KPIs) Average response and resolution times for assigned agents. Customer satisfaction scores for the agents under supervision. Frequency of QA feedback sessions with agents. Reduction in repeat issues. Training effectiveness, measured by improved agent performance. Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by law.

About RARE RARE is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, RARE simplifies life and enhances experiences through a wide range of services: Travel Services: From flight bookings and visa assistance to personalized itineraries and exclusive accommodations. Dining Services: Securing reservations at top restaurants, organizing private dining experiences, and curating custom menus for special occasions. Gifting Solutions: Thoughtful gift sourcing for any event, personalized packaging, and seamless delivery. Mobility Coordination: Chauffeur services, vehicle rentals, and transport solutions for convenience and ease. Lifestyle Support: Event planning, wellness services, and daily errands for complete lifestyle management. By managing everyday tasks and taking care of the details, RARE allows customers to focus on what matters most be it work, family, or personal goals. With a strong commitment to efficiency, reliability, and personalized solutions, RARE empowers customers to live smarter, achieve more, and reclaim their time. Role Responsibilities Tracking and User Management Maintain a list of pending and completed user requests, identifying areas of delight. Monitor multiple pending requests and flag cases for consolidation where appropriate. Nudge agents to manage clubbed requests for better coordination and customer experience. Keep an updated list of available rewards, delights, and offers for deployment. Manage and maintain customer data, including profiles, preferences, past interactions, and completion rates. Delight Delivery Identify customer delight opportunities based on transaction value, status, and engagement history as per SOPs. Select appropriate rewards and delights tailored to each user and task. Track and document customer feedback on delight delivery. Background Requirements 3+ years of experience in customer experience, loyalty programs, or concierge roles. Strong creativity and a customer-centric mindset. Experience or passion for creating engagement and delight initiatives. Key Result Areas (KRAs) Identify and execute customer delight opportunities. Ensure proper tagging and consolidation of unfulfilled requests. Enhance overall customer experience. Key Performance Indicators (KPIs) Engagement Rate: Measured through customer interaction and participation. Positive Feedback: Collected from delight interactions. Retention Rate Improvement: Track and improve repeat customer engagement. Customer Satisfaction: Monitor scores at the user level to ensure high service quality. Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by law.

Job Description: Conduent is seeking a Quality Assurance Associate with over 2.5 years of experience to join our team. The successful candidate will be responsible for ensuring quality in customer service and operations, providing coaching and feedback, and managing key performance indicators (KPIs) to improve team and individual performance. You will play a vital role in the coaching and development of agents, ensuring adherence to quality standards, and addressing any issues or opportunities identified during reviews. Key Responsibilities: Quality Scoring & Analysis: Review CXS 1 & 2 scores and NPS (Net Promoter Score) to identify areas of opportunity for improvement. Analyze IIPs (Individual Improvement Plans) data and behaviors to determine areas to address and create actions to improve agent performance. Participate in weekly internal calibrations and coordinate with QA Supervisors on calibration calls. Coaching & Development: Provide targeted coaching sessions based on QA evaluations and KPIs. Coach agents on performance improvements and document actions, commitments, and follow-ups. Assist in targeted individual coaching for outliers and provide follow-up coaching as needed. Team & Supervisory Support: Support the supervisor s team with queries on chat and production floor operations. Handle escalated calls and assist with corporate calls when necessary. Reporting & Tracking: Monitor and track EMT evaluations, and analyze behaviors for opportunities for improvement. Review the Quality scorecard daily and take action to address performance issues. Share Quality Performance reports with agents twice a week, highlighting areas for improvement and best practices. Share EOD reports outlining completed activities, highlights, lowlights, and necessary follow-ups. Communication & Documentation: Ensure that assigned agents review and complete training on Important News and Service Briefings. Follow up on completion of assigned tasks and ensure agents are aware of weekly reminders. Additional Tasks: Perform additional tasks related to tracker management or KPI control as per the line of business (LOB) requirements. Requirements: Experience: Minimum of 2.5 years in a Quality Assurance or related role. Education: Any graduation is mandatory. Skills: Strong ability to analyze data, identify issues, and take corrective actions. Effective coaching skills to provide feedback and help agents improve. Experience in conducting evaluations and calibrations to ensure quality consistency. Good communication skills to interact with agents and supervisors. Knowledge of KPIs, performance metrics, and service excellence principles. Familiarity with quality scorecards, NPS, and tracking performance metrics. Ability to handle escalated calls and complex queries efficiently. Additional Requirements: Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Comfortable working with performance tracking tools and reporting systems. Impactful Work: Play a pivotal role in improving service quality and customer satisfaction. Career Development: Opportunities for coaching, development, and career progression. Culture of Value: A workplace where individuality is noticed and valued, providing room for personal and professional growth. Join Conduent and become part of a team where your contributions make a meaningful difference!

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Ability to perform analytical and operational processes. Entry-level position with limited requirements for licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a close degree of supervision. Functional Knowledge Has basic skills in a range of processes, procedures and systems. Business Expertise Understanding of how best teams integrate and work together to achieve company goals. Impacts a team, by example, through the quality service and information provided. Follows standardized procedures and practices. Receives close supervision and guidance. For consistency, methods and tasks are described in detail. Leadership Has no supervisory responsibilities. Problem Solving Ability to problem solve, self-guided. Has limited opportunity to exercise discretion. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Receives, processes, and ensures document classification are completed and transmitted to clients. May require outbound correspondence from the client to be processed. Receives documents from both electronic and hard copy forms for processing. Sorts, images, documents, files, and archives by form type. Identifies documents and their purpose; creating a database of information. Classifies documents based on contract requirements. Captures information based on client requirements. Verifies data from automated data extraction tools. Ensures transmission of processed data to the appropriate next level. Performs other duties as assigned. Complies with all policies and standards.

The Technical Support Manager will lead a team of dedicated support professionals to deliver exceptional customer experiences for our global enterprise clients. This role requires strategic oversight, a focus on continuous improvement, and the ability to drive operational excellence. You will be pivotal in shaping a customer-centric support culture while managing escalations and ensuring compliance with SLAs (Service Level Agreements). Key Responsibilities: Customer Experience & Satisfaction: Deliver Remarkable Customer Experiences by championing a customer-first approach in all support activities. Address Customer Dissatisfaction: Engage directly with customers to identify issues and implement corrective measures. Proactive Escalation Management: Handle critical customer issues with urgency, engaging relevant expertise and communicating progress effectively to internal and external stakeholders. Foster a Collaborative Environment: Ensure seamless interaction among support teams, engineering/development, and service managers, ensuring timely and clear updates on issue status and action plans. Operational Excellence: Drive Operational Metrics: Monitor and improve operational metrics such as CSAT, backlog management, TTR (Time to Resolution), and quality scores. Automation & Process Optimization: Identify opportunities for automation and process enhancements to improve service delivery and efficiency. Ensure Compliance: Build and maintain processes that ensure consistency, compliance, and quality across all support interactions. Continuous Improvement Initiatives: Lead and participate in initiatives aimed at enhancing service quality, team performance, and customer satisfaction. Leadership & Team Development: Hire & Retain Top Talent: Attract and retain high-performing support professionals, ensuring the team remains motivated and equipped to handle complex customer issues. Develop Talent Aligned with Business Objectives: Provide coaching, mentoring, and professional development opportunities that align with individual and organizational goals. Promote a High-Performance Culture: Foster an open, innovative, and inclusive environment that encourages diversity, new ideas, and team collaboration. Set High Performance Standards: Lead by example, setting high standards and holding team members accountable to achieve results. Strategic & Analytical Insights: Analyze Support Metrics: Use data-driven insights to identify trends, recurring issues, and areas for process or service improvement. Make Bold, Informed Decisions: Demonstrate ownership by making timely, thoughtful decisions that balance customer needs with operational requirements. Understand Support Offerings & Business Acumen: Deeply understand the support offerings and their strategic value, aligning team efforts with broader business goals. Qualifications & Experience: Must-Have: Bachelor s Degree in Computer Science, Information Technology, or related field. 12+ Years of Experience in technical customer support, with a minimum of 5 years in a leadership or management role. Proven Understanding of 24x7 technical support operations, especially in a global context, supporting enterprise customers. Excellent Communication Skills: Ability to communicate clearly, effectively, and adapt based on audience needs. Demonstrated Ability to hire, retain, and coach high-performing support professionals. Strong Escalation Management Skills: Proven experience managing escalations with internal and external stakeholders. Analytical & Problem-Solving Mindset: Ability to analyze support data, derive insights, and make informed decisions. Customer-Centric Approach: Ability to instill a customer-first culture organically within the team. Business Acumen: Strong understanding of support offerings, operational effectiveness, and their impact on business outcomes. Good to Have: ITIL Certification: Knowledge of ITIL best practices for service management. Experience in Managing Network Security TAC: Familiarity with network security issues and solutions. Network Security Certifications: Certifications like CISSP, CISM, etc., to strengthen technical leadership. SASE Experience: Exposure to Secure Access Service Edge (SASE) environments and related support requirements. Performance Objectives: Achieve and maintain high performance in operations metrics such as CSAT, backlog management, and quality scores. Efficiently manage escalations and drive quick resolutions. Foster Employee Engagement & Growth: Develop strategies to enhance team morale and facilitate career growth. Drive automation efforts to improve response times and service quality. Ensure high levels of customer management and satisfaction, with measurable improvements in feedback scores. What You'll Bring: Customer Advocacy: Be the voice of the customer within the organization, ensuring their needs are understood and met. Exceptional Communication: Clear, concise communication skills, both written and verbal, adaptable to various stakeholders. People Leadership: Proven experience in managing, motivating, and developing support teams. Ownership & Problem Solving: Proactive approach to solving challenges, taking ownership of outcomes. Quality Focus: Consistent effort to deliver high-quality outputs across all interactions. Embrace Diversity & Innovation: Encourage a culture of diversity, inclusion, and innovative thinking. First 30 Days: Learn about the company, products, and support processes comprehensively. Understand TAC processes and metrics end-to-end to align with the company s objectives and strategies. What s in It for You? Opportunity to grow and lead in a fast-paced, performance-oriented environment. Be part of a global, innovative SD-WAN leader recognized for its best practices and inclusive culture. Career Growth & Learning: Embrace continuous learning and career development. Qualification : Bachelors Degree in Computer Science, Information Technology, or related field